Service History 316 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

Cx canceled the appt at the door. I I did not diagnose the unit.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint.I found error codes: f9e1 f8e6. I ran a service cycle, it only filled and did nothing afterwards. The lid lock has separated and needs to be replaced. Because of the lid lock the service mode does not advanced. The unit needs a new control board, lid lock and drain pump. Im ordering the parts for the return visit.; ordrng 1 W11399437 (Dran pump) and 1 W11513248 (Lid lock) and 1 W11626074 (Control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH03

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 04/01/2024

Customers complaint is temps not correct. Arrived and found 38 in fresh food section and 0 in even frost pattern and all fans running. All checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHW1

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 04/01/2024

"Tested and found unit filling and draining correctly but motor not starting. Entered diagnostics, found F4E3 pump/motor error. Removed and replaced with pump/motor from t/s. Reassembled, tested, allowed unit to fill and begin wash cycle, checked for leaks, none. Canceled cycle and checked for leaks during drain, none. Dishwasher operating properly.; used 1 W11025157 (Pump/motor) from stock"

We serviced a

WHIRLPOOL RANGE

Model JJW8630DDS

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 04/01/2024

Checked and confirmed issue with blower fan. Oven is approximately 29 years old. Checked part availability and found blower is no longer available. Collected for service call on cc.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 04/01/2024

"Checked and confirmed F6E1 error code and no response from any inputs. Turned power off, replaced main control and harness. Reassembled, turned power back on, error returned on first key press. Needs user interface. Checked part availability and scheduled return for 4/8 PM. ; ordrng 1 W11660284 (Console)"

We serviced a

WHIRLPOOL COOKTOP

Model KICU569XBL

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/01/2024

"Tested unit and found cooktop dead no power to touch panel tested voltage to unit and found 240v removed unit and checked controls found left side fuse blow replaced fuse and power unit up found fuse blew again. Cntrls are faulty blowing fuses unit would need new cntrl but they are NLA advised customer on unit is not repairable due to parts NLA cooktop will need to be replaced ; ordrng 1 W10607548 (Module SSX) and 1 W10607550 (Cntrl module), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 04/01/2024

"Retuned to install gearcase and Wash plate. Installed parts and reassembled, ran factory calibration from new parts to control board. Ran spin and agitate after in component activation. Verified proper operation and no noises out of ordinary. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Ludlow, Massachusetts 01056

Gary V.

Job Details: 04/01/2024

"Installed new control board and ran auto test and cycled thru, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Ludlow, Massachusetts 01056

Gary V.

Job Details: 04/01/2024

"Inspected and found door hinge bolt loose causing sag in door, tightened hinge and tested fine now."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 04/01/2024

"Inspected and found deli cover cracked, 30 cosmetic, will order and return.; ordrng 1 W10827015 (Pantry cover)"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 04/01/2024

"Arrived and thawed ice build up and installed new control board, cycled and tested fine. Please allow 24-48 hours for temps to stabilize."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Amherst, Massachusetts 01003

Chris B.

Job Details: 04/01/2024

Complaint that the unit is not cooling properly. Found bad start device. Verified with a working part and found bad compressor getting very hot and new test device would heat up. R-600a gas. Will order all parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 1 W11506619 (Coupling) and 1 W11578570 (Coupling) and 1 W11506619 (Coupling) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11109499 (Drier Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

KITCHENAID OVEN

Model KODE500ESS21

Near Denver, North Carolina 28037

Ryan S.

Job Details: 04/01/2024

Came to replaced damaged door. Customer had receipt of delivery 3-14-24 replaced door from ts. Took pictures after installing new door. Verified proper fit and operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 04/01/2024

Replaced filter housing dispenser and dispensing fine.

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW0

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 04/01/2024

"Multiple attempts, will not go into diagnostic cycle. Multiple shocks are broken and Is getting an internal leak at the boot. Ran cycle and fills, then gives 05 error, temp sensor error. Unit drains fine.Found hole in boot by fill tube, source of leak, will require new suspension & boot14.9 ohm on heater, 22k ohm on sensor, both within spec. No reading at control, followed lines and found a break, repaired wire and unit now running without f05 error.Quoted for shocks/boot/labor denied, collected for service call only"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 04/01/2024

Customer complained unit not running wont start. Found inlet valve connector wasnt properly seated in connector causing valve to not energize. Pushed in vavle electrical connector and unit started filling. Verified proper operation.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 04/01/2024

"Customer complained unit not working. Wont start or fill with water. Upon arrival ran service diagnostic. No error codes found. Ran through all funtions and all functions working as designed. Ran unit on normal wash and unit filled and started washing, drained unit. Verified proper operation. Informed customer unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that the clothes are still damp after cycles. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The duct extension behind the unit is too long. Once the duct extension is minimized the dryer performance will improve. I also informed the cx about the option to increase the heat. The unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH2

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 04/01/2024

Customer complaint is that dishwasher has food debris backing up in dishwasher. Drain dishwasher and drained. Dishwasher drained properly. Found food debris in spray arms. Could not get enough debris out of spray arms for good circulation. Ordered manifold and spray arm. ; ordrng 1 W11545334 (Manifold) and 1 W11550888 (Lower Spray Arm)

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW2

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 04/01/2024

Customer complaint is that washer would not start cycle. Lid locks and unlocking. Bearings are worn. Quoted customer P&L. Customer will decide later. ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 04/01/2024

Customer complaint is that washer does not spin out clothes. Ran diagnostics and found error code F0e5 off balance loads. Inspected and found hub worn. Replaced and tested. Showed customer it works. ; used 1 W10324651 (HUB) from stock

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW1

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 04/01/2024

"Customer complaint is that dryer does not start. Checked voltage, thermostats , door switch and motor. Found motor windings out of range. Quoted P&L. Customer will buy new."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 04/01/2024

All flames to big adjuster on low per customer the left rear flame is coming up through burner head and cap very unevenly ; ordrng 1 W11590056 (Cap) and 1 W11435659 (Burner head)

We serviced a

WHIRLPOOL DRYER

Model WED5700XW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 04/01/2024

Dryer not heating. Found ope on heater. Replaced and tested dryer heating but vent restricted needs vent cleaned. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

SAMSUNG RANGE

Model NE59M4310SS/AA

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 04/01/2024

Found bake element burnt out causing poor bake. Front 2 burners staying on high and not cycling to low needs new switches. ; rqstng P&A on 2 DG44-01006B (Switch)s and 1 DG47-00038B (Bake element)

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC0

Near Springfield, Massachusetts 01107

Chris B.

Job Details: 04/01/2024

Complaint that the unit is noisy. Found bad blower. Replaced part and unit running normal. ; used 1 697772 () from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/01/2024

"Tested unit and found washer stuck in a drain cycle and running nonstop, canceled out unit and found water left in tub and unit draining super slow. Checked drain pump and found weak not pumping water out fully unit will need new drain pump. Customer going to just replace unit with new machine"

We serviced a

WHIRLPOOL WASHER

Model wet4024hw0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/01/2024

"Went thew unit and could not find any issue with starting checked motor and timer in dryer and found unit going threw each cycle. Found dryer door very tight when closing witch was not allowing customer to close door and unit would not start, adjusted door for customer and unit is starting and operating to specs"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 04/01/2024

"Agitator only spinning when in spin, actuator is in correct position, worn hub. Can get bolt off but agitator will not come off. Inspected lower unit and gear case is leaking oil, unit will need a new gear case assy. Quoted and denied. Collected for service call only."

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS00

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 04/01/2024

"Unit is under 1yr wp warranty per service bench. Complaint of freezing in bins in rf section. Has tried different settings for temp.Meassured 34 in lower bin on arrival, bins are empty. Lower left freezer at 1 and lower right same.Turned rf on fast cool and turned temp down. Fan blowing with good air flow but n both lower sections, but not in rf section. Ordering damper & Control.9168473887 - good phone #Office to contact when parts come in to schedule return.; ordrng 1 W11663222 (Damper) and 1 W11654052 (Control hmi) and 1 W11455229 (Control) and 1 W11679636 (Thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that water consistently builds in the drip tray. I inspected the unit to confirm the complaint. I found error codes: f8e4 fAe2. I ran a service cycle, all components passed with no issues or leaks. I used the clear shield to watch the wash action, nothing out of he ordinary. I lifted the front legs to have the unit lean slightly towards to rear to prevent potential leaks. Im ordering spray arms to resolve the issue. I left the part with the cx.; ordrng 1 W11579565 (Wash arm) and 1 W11507999 (Feed tube) and 1 W11662109 (Manifold) and 1 W11627525 (Spray arm), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 04/01/2024

Replaced led and right ff door gasket

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 04/01/2024

Replaced control and Ui. Ran unit to test. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 04/01/2024

Checked unit found lid broken on left corner replaced lid tested operation normal unit locked normally and tested diagnostics normal

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 04/01/2024

Complaint that the unit is not washing properly. Found grind out wash plate and stripped gear case. Customer decided that would be the end and would prefer getting a replacement. Trip charge already collected from office.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 04/01/2024

"I replace gear case found dry belt, squealing, slipping replaced dry belt placed wash plate. Agitator assembly clutch ordered was defective. Had to use truck stock one. No additional issues found everything working fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR , used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/29/2024

"Concern is wild fluctuations in temp in both compartments. Inspected and found -7 in freezer and 40 in ff with temps at normal settings, air damper failing to open and main acu needs to be replaced as well. Will order parts and return.; ordrng 1 W11645127 (Air diffuser) and 1 W11558182 (Main acu)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/29/2024

"Inspected and open bake element and replaced with new element, cycled to temp and tested fine now.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Newington, Connecticut 06111

Chuck M.

Job Details: 03/29/2024

Replaced door gaskets and corrected with blow dryer. Showed customer it works. ; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL VENTHOODS

Model WVW53UC0LS0

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 03/29/2024

Installed blower motor and tested. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Avon, Connecticut 06001

Chuck M.

Job Details: 03/29/2024

Replaced inlet valve and ice container. Checked ok. ; dspstn on spec-tagged invntry: 1 W11043013 VALVE

We serviced a

WHIRLPOOL KITCHEN

Model WDT750SAKZ0

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 03/29/2024

Replaced parts and unit working normal. Ran a quick diagnostic cycle and all tested normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Suffield, Connecticut 06078

Gary V.

Job Details: 03/29/2024

"Inspected and found ff evap fans not running, causing erratic temps in ff compartment, unit needs ff evap cover assy. Will submit estimate and call for return date, also submitting for extra time slot due to extra time needed on return. Customer will have ff compartment emptied on return trip.; rqstng P&A on 1 W11167902 (Evap cover)"

We serviced a

LG WASHER TOP LOAD

Model WT7400CW

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 03/29/2024

Found a nail stuck in drain pump causing loud noise. Removed and tested all checks ok.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 03/29/2024

Installed new lid all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS2

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 03/29/2024

"Customer complaint is that dishwasher is noisy. Inspected and found a squealing/rubbing noise when diverter is moving. Replaced wash motor and noise remained. Ordered another wash motor. ; ordrng 1 W11416362 (Wash motor), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Plymouth, Connecticut 06786

Chuck M.

Job Details: 03/29/2024

Customer complaint is that washer would not start a cycle. Ran diagnostics and found error code F2e1 stuck key. Ran manual test cycle and found gearcase and motor noisy. Ordered gear case and motor. ; ordrng 1 W11449840 (Gear Case) and 1 W11283592 (motor-drve)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 03/29/2024

Cx was not home. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

WHIRLPOOL MICROWAVE

Model WOEC3030LS00

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 03/29/2024

"Cx complaint that the unit is flashing an error code. I inspected the unit to confirm the complaint. I found the error code: f3e0. The fan continues to run even with the oven cold. The MW works fine, when I start the oven it says done immediately after starting to preheat. The unit needs a new control board and oven sensor to resolve the issue. Im ordering the part for try return visit.; ordrng 1 W11598120 (Probe sensor) and 1 W11659260 (Control assembly) and 1 W11598119 (Blower fan)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 03/29/2024

"Cx complaint that the units oven does not work. I inspected the to confirm the complaint. I found the cooktop works fine, however bake nor broil are igniting or lighting. I checked incoming power to the spark module. I found the connector was loose. Power is entering the spark module and both functions are working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 03/29/2024

"Cx complaint that the unit is not filling with the appropriate amount of water for cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I ran a control calibration cycle as well. I showed the cx the use & care guide about the sensing and water level section. The control determines how much water to add based on the sensing. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bolton, Connecticut 06043

Amanda R.

Job Details: 03/29/2024

Replaced parts tested sounds normal ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES2

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 03/29/2024

Bake element broken quoted

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 03/29/2024

Freezer door gasket not pushed in pushed in gasket if calls back order black door gasket

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 03/29/2024

"Tested unit ran diagnostics found no error code. Customer advise unit would shut off mid cycle. He would of to shut off breaker to reset and let unit sit and then machine would work once more. Ran wash cycle and unit went through until he got to drain cycle check voltage and found control shutting off power to pump. Order control,pump and user interface.; ordrng 1 W11460961 (Ui panel) and 1 W11462459 (Cntrl) and 1 W11497943 (Drain pump)"

We serviced a

WHIRLPOOL OVEN

Model KFEG504KPS0

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 03/29/2024

Found bake element burnt out causing poor heating. Used truck stock element yesterday. ; ordrng 1 W10779716 (Bake element)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 03/29/2024

Door gasket peeling off and damaged needs new. ; ordrng 1 W11596131 (Seal) and 1 WPY055980 (Adhesive high temp)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 03/29/2024

Cx canceled the appt for the MW oven combo. I did not diagnose the unit.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 03/29/2024

Piece of paper fell inside vent housing removed tested operation normal

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 03/29/2024

"F0e3 f2e1 errors left parts at customer the complaint is that unit stops itself mostly on bulky cycle where time and start button flashing like it pauses itself started load saw it happening console was paused and restarted on its own and the console canceled itself needs new console lid is broken on the front ; rqstng P&A on 1 W11259006 (Lid) and 1 W11135393 (Ui) and 1 W11429620 (Control), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model GR396LXGB2

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 03/29/2024

"Tested unit upon arrival and found right Rear Element & bake element not working check voltage and bake and found no voltage going to bake element, control board for unit is NLA (No Longer Available). Check for power and change infinite switch for right rear element no changes order element for right rear burner. Customer will call warranty for info on cntrl and further actions ; ordrng 1 W10823698 (Element), used 1 WP3149404 (INFINITE SWITCH) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFD

Near South Hadley, Massachusetts 01075

Chris B.

Job Details: 03/29/2024

Complaint that the unit is not heating correctly on the front left burner. Found bad infinite switch. Replaced part and unit heating properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL2

Near South Hadley, Massachusetts 01075

Chris B.

Job Details: 03/29/2024

Complaint that the unit has broken pieces of plastic and the bottom rack rollers are off. Found bad rollers and retainer. Rollers are installed and will order plastic retainer for a return visit. New parts are installed in dishwasher.; ordrng 1 W11690647 (Retainer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 03/29/2024

Install all parts tested unit in diagnostic ran fan and check thermistor all checks pass. Ran diagnostic on ice maker unit cycle and calls for water unit working as design ; dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER and 1 W11333076 CNTRL-ELEC

We serviced a

WHIRLPOOL OVEN

Model KOSE500EBS20

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 03/29/2024

"Installed new cntrl panel and ran machine thew a bake cycle checking temps and elements, unit got to temp and stayed at temp 350 degrees. Checked for fans and unit is cooling down and working to proper specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Mooresville, North Carolina 28117

Ryan S.

Job Details: 03/29/2024

"Retuned to install parts order. Found unit Evaporator frozen over. Had to pull unit out of wall, (buil in model) and take heater off evap . Installed heater ran service mode heater working. Verified unit starting to cool. Informed customer to give 24hr for cooling 48 for ice. Unit has 24month standard warranty. Unit is in warranty."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Denver, North Carolina 28037

Ryan S.

Job Details: 03/29/2024

"Retuned to install convect assembly mr2 board and harness. Installed all parts, convection fan came on. Verified proper operation."

We serviced a

MAYTAG DRYER

Model MEDZ400TQ2

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 03/29/2024

"Retuned to install control board. Unit now starting, running and heating. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 03/29/2024

"Tested unit and found washer would get done to 38 min climb to 30 and over and over again never shutting off for hrs, ran diagnostics and found no errors ran all test and found cntl never shutting done when unit would get stuck not holding errors cntrl needs to be replaced will order both cntrl and user interface and return with parts. ; ordrng 1 W11624938 (Cntrl) and 1 W11478524 (Console)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 03/29/2024

"Tested washer and found when running a wash cycle and unit would get into a spin cycle once it slowed down it would start to grind loud, checked unit and found cam slipping and grinding causing noise, replaced cam and recalibrated machine ran a wash and spin all operations now working to specs ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

KENMORE WASHER

Model ="110.20022012"

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 03/29/2024

"Replaced suspension and actuator, ran diagnostic cycle fine. Ran normal cycle through fill and into wash fine, cancelled and drained properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS0

Near Southbury, Connecticut 06488

Jimmy R.

Job Details: 03/29/2024

"Tested unit and found when running machine unit would make a loud clicking noise and machine full of a pink substance and building up. Ran unit threw a diagnostics cycle and found no errors ran machine with clear door to checked all washing and found unit would wash fine but never wash any of the pink stuff away also when unit would go into a cycle it would click from diverter over and over, ran vinegar in machine and residue still on everything this is a bacteria from moisture cannot repair this issue customer would need new sump&motor, drain pump and wash arm they are speaking to wAreenty company or where was our head and will let know if getting unit replaced"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDPC4221AW2A

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 03/29/2024

"Complaint of running long time. Only hits start. Didnt know about other options. Defaulted to heavy cycle when turned on. Explained cycle options. Unit is running fine in testing, door handle is broke, filter cup was dislodged and had melted cut still usable.Ordering latch and handle. Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 5304535625 (Latch handle), ordrng 1 5304525218 (Door latch)"

We serviced a

SAMSUNG RESIDENTIAL REFR

Model RF29A9771SR/AA REV 9

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 03/29/2024

Installed new fill tube with heater on right sideAnd ice maker right side in freezer.Tested movement of ice maker and fill for leaks24hours needs get cold

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ02

Near Medway, Massachusetts 02053

Aimee Z.

Job Details: 03/29/2024

"Harvested the ice Marker run and sounded fine and the water valve sounds good as intended.Found the noises are from the fan motors found one humming and one buzzes, no obstruction and need new right gasket ; ordrng 1 W11613295 (Condenser motor) and 1 W10830162 (Gasket right) and 1 W11024089 (Evap fan)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5001SR/AA

Near Millbury, Massachusetts 01527

Aimee Z.

Job Details: 03/29/2024

Installed new evap cover complete

We serviced a

WHIRLPOOL FREEZER

Model WED4815EW1

Near Millbury, Massachusetts 01527

Aimee Z.

Job Details: 03/29/2024

Installed new push to start and started dryer complete

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Millbury, Massachusetts 01527

Aimee Z.

Job Details: 03/29/2024

Theres no error codes Cust running everything in normal high speed and doing small loadsFilled washer with 4 bath towels wet and spun out fine.They were using to much soap and not measuring3 table spoonsWasher is running as intendedAdvised Cust cut back on soap and larger loads 1/2 full

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 03/29/2024

"Unit is under 1yr wp warranty, took photo of receipt.Getting F8e1. Found water in collection tray, cleared and ran normal cycle through fill and into wash, no leaks found. Possible dish placement as source of leak."

We serviced a

BOSCH DISHWASHER

Model SHE44C05UC/40

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 03/29/2024

"Inspected and found, wash pump, broken quoted, and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, Massachusetts 01118

Gary V.

Job Details: 03/29/2024

"Inspected and found no ice production, replaced ice maker and cycled, filled with water and tested fine.; used 1 W11546935 (ICEMAKER) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 03/29/2024

Installed parts listed cycled tested fine.

We serviced a

LG DISHWASHER

Model LDT5678SS

Near Bellingham, Massachusetts 02019

Aimee Z.

Job Details: 03/29/2024

"Found harness burnt out bottom door Pitched wire needs new harness and Contrl , was pinches on the black wire. Advised Cust to call LGCust buying new dishwasher"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Windham, Connecticut 06226

Amanda R.

Job Details: 03/29/2024

Pressurized with 240psi of Nitrogen leak on discharge line replaced compressor leak tested with nitrogen again no leaks vacuumed system charged with 98g of r600a

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 03/29/2024

Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump to resolve the issue. I quoted the cx and collected the service call fee by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 03/29/2024

Complaint from purchased makes ice slow set temps at recommended went over replacing water filter replaced ice maker ; used 1 W11546935 (ICEMAKER) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 03/29/2024

"Washer not starting lid stays locked. Was able to open lid but cant run self test or any cycle. Needs new control, lid lock, and strike. ; ordrng 1 W11603810 (Control) and 1 W11307244 (Lid lock) and 1 W10837741 (Strike)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Granby, Connecticut 06035

Mike K.

Job Details: 03/29/2024

"Fae2, f9e1 , vent motor issue, drain issue, errors in history. customer cycles at breaker to get past intermittent errors during operation.Completed diagnostic cycle ok. Ordering control and vent motor. Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 W11416460 (Vent motor), ordrng 1 W11545539 (Gasket) and 1 W11462459 (Control)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA 15

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 03/29/2024

"Installed new gasket right door Also the customer still didnt have ice.Checked error codes found a 14 eCheck the fan in ice box ,closed left door and used magnet.Couldnt herenfan. Removed the augar to check fan there was piece of ice jammingFan . Removed and put back together. Tested fan was runningCust will advise on ice"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Willington, Connecticut 06279

Amanda R.

Job Details: 03/29/2024

Replaced compressor vacuumed system recharged with 4.24 started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

LG DRYER ELECTRIC

Model DLE4970W

Near Granby, Massachusetts 01033

Chris B.

Job Details: 03/29/2024

Complaint that the lint clean light stays on. Quoted for a thorough internal cleaning. Cleaned all lint debris and unit back to working properly. Collected minor repairs.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Granby, Massachusetts 01033

Chris B.

Job Details: 03/29/2024

Found wrong serial number on the washer and explained to the customer to call Whirlpool for a new ticket so we can return. Customer will give Whirlpool the correct model and serial number. Couldnt diagnose the unit today.

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Chicopee, Massachusetts 01020

Gary V.

Job Details: 03/29/2024

"Inspected and found felt broken replaced the belt and cycled found gas coils not engaging for heat, will order in return. Gave discounts to save sale.; ordrng 1 WPW10328463 (Coil kit), used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 03/29/2024

The dryer customer needs service on is in the garage and doesnt have the correct cord wired up. Must install correct power cord and put in a areas we can test.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/29/2024

Doors wrapped and damaged causing doors not to close properly. Needs new fresh and freezer door. ; ordrng 1 W11395841 (Fresh food door) and 1 W11465916 (Freezer door) and 1 W10909682 (Badge) and 1 2ndtech (2nd tech)

We serviced a

MAYTAG DRYER

Model MED6230HW0

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 03/29/2024

Blower wheel cracked causing noise. Replaced and tested all checks ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Suffield, Connecticut 06093

Mike K.

Job Details: 03/29/2024

Replaced diffuser and ran in diagnostics. Operating properly ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Willington, Connecticut 06279

Chris B.

Job Details: 03/29/2024

Replaced all parts and charge system and unit running normal. Mentioned to the customer to keep a bottle of water in the freezer and to keep and eye on the freezing side. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR

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