We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Fort Mill, SC 29708
Mitch H.
Job Details:
08/30/2023
"Took picture of purchase receipt and also checked entitlement. Entitlement says unit is n warranty. Tested and found close door message and microwave not starting. If pushed on right side, starts and runs correctly. Turntable motor makes a squeaking noise. Ordering inner door, hinges and motor.; ordrng 1 W11684570 (Inner door assembly) and 2 W11598178 (Hinge)s and 1 W10911403 (Turntable motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Tega Cay, SC 29708
Mitch H.
Job Details:
08/30/2023
"Removed and replaced compressor and related parts. Charged with nitrogen, allowed to sit for 20 minutes, no leaks or loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor operating properly and cooling correctly.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (Coupler), and 1 R600 refrigerant (Refrigerant) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ02
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/30/2023
Found unit is not defrosting properly causing ice to intermittently melt. Order and replace fan assembly. ; ordrng 1 W11334745 (Evap fan)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/30/2023
Installed new control. Low voltage error gone. Unit still doesnt tumble. Found open thermal fuse. Replaced thermal fuse. Tested and verified proper operation. All functions check ok. ; used 1 WP3390719 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Troutman, NC 28166
Vincent O.
Job Details:
08/30/2023
Sr7737212472. Found no 240v at bake element. 120v to ground. Checked p11 connections at control. No voltage. Found connection loose at p1 connector. Dbl line break connector. Reseated connector and secured. Set unit to bake and verified 240v to bake element. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Huntersville, NC 28078
Robert A.
Job Details:
08/30/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/30/2023
"Installed cooktop, tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Paxton, MA 01612
Chris B.
Job Details:
08/30/2023
Complaint that the unit will not turn on. Found error code F6E2 unit will not enter diagnostic mode. Ran all test on ACU found bad control board. No led flashing on board. Wasnt able to get to test touch panel. Will order as a backup.; rqstng P&A on 1 W11401712 (Control Board) and 1 W10861501 (Control Touch Panel)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Sutton, MA 01590
Aimee Z.
Job Details:
08/30/2023
F7e4 actuator not shifting in diagnostic no movement Cleared code replaced actuator and ran diagnostics locked up and agitated and spun complete; used 1 W10913953 (actuator) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/30/2023
Installed new main Cntrl lights fan and compressor on and running fridge and freezerComplete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Clover, SC 29710
Mitch H.
Job Details:
08/30/2023
"Tested and found F8E4 float switch error. Removed tray, found it full of water. Cleaned and dried tray, reinstalled. Tested dishwasher and checked for leaks. No leaks found. Dishwasher now operating properly."
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Enfield, CT 06082
Gary V.
Job Details:
08/30/2023
"Inspected and found drain hose elbow kinked in back of drain port, unkinked drain hose elbow and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
KENMORE REFRIGERATOR
Model 596.76253701
Near Enfield, CT 06082
Gary V.
Job Details:
08/30/2023
"Inspected and found compressor getting voltage but shutting down on overload, and high side condenser line rotted and corroded, quoted and she will call."
We serviced a
ELECTROLUX DRYER
Model EFME627UTT2
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/28/2023
Found steam valve leaking by causing water to flood. Needs new valve. Dryer makes a rumbling noise. Needs new roller wheels and pulley. ; rqstng P&A on 1 137544800 (Valve) and 4 5304523152 (Roller wheels)s and 1 134793511 (Idler pulley) and 1 134719300 (Belt)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/28/2023
Pulled error codes9-4 light7-2. Mtr singleF8e1. Water valve Cleared codesCust had pulled out and disconnected Attached power cord to pull out error codes; ordrng 1 W11434044 (Water valve)
We serviced a
MAYTAG WASHER
Model n/a
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/28/2023
"F6e1 Communication error F9e1 long drainRan diagnostics tub no movement at all , hand spin movesNo voltage coming out of mtr cntrl , needs mtr cntrlWasher locks up doesnt unlock n voltage at mtr cntrl.Cust has on platform would need to be removed or further testingCost high Cust buying new"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Holland, MA 01521
Amanda R.
Job Details:
08/28/2023
Replaced control night light working
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Enfield, CT 06082
Gary V.
Job Details:
08/28/2023
"Arrived and found unit dead, found circuit breaker tripped, powered back on and did amp draw reading and found 3.3 total amp draw, including compressor and fans, looks normal , but rescheduling for tomorrow morning to let unit run over night, and come back for another look.; schdld next appmnt for 8/29 TUE AM"
We serviced a
KITCHENAID RANGE
Near Suffield, CT 06078
Gary V.
Job Details:
08/28/2023
Installed new main acu and cycled to temp and watched for 1/2 hour. Unit did not fault out.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF9
Near Charlton, MA 01507
Amanda R.
Job Details:
08/28/2023
Replaced right ff door switch operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/28/2023
"Replaced hot and cold water inlet valves. Tested, washer now filling and operating properly. No other issues found.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
08/28/2023
Removed and replaced ice chute door gasket. Attempted to replace dispenser ice door but could not remove UI without risking damage to UI. Requesting P&A for UI in case it is damaged during removal. Left parts with customer.; rqstng P&A on 1 W11405309 (User interface)
We serviced a
WHIRLPOOL DRYER
Model WED9290FW0
Near Spencer, MA 01562
Amanda R.
Job Details:
08/28/2023
Complaint taking n hour longer to dry clothing then it use to evaporator clogged with lint build up cleaned out
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Linwood, NC 27299
Vincent O.
Job Details:
08/28/2023
No problem found with unit. Customer expected water level to be higher than it is. Water level is normal based on auto sensing fill. Explained that water level is designed to go just above clothing. Calibrated control and ran normal cycle checked water level empty and verified level is proper. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Holyoke, MA 01040
Mike K.
Job Details:
08/28/2023
"F3e2, f0e3, f2e1,Complaint of leaking and not spinning out clothes. Found unit leaking from water housing and some oil leakage from gear case assy.Quoted for housing and gear case."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Springfield, MA 01118
Roger R.
Job Details:
08/28/2023
Checked unit and found everything seems normal. Both evaporators and fans working and clear.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/28/2023
Ran washer through a complete test and found no leaks all checks ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW
Near East Hartford, CT 06118
Chuck M.
Job Details:
08/28/2023
Customer complaint is that washer cabinet is rusted in top left corner before lid. Took pic. Ordered touch up paint. Paint is chipped not rusted. ; rqstng P&A on 1 72017 (touchup wht)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Torrington, CT 06790
Ruben C.
Job Details:
08/28/2023
Checked unit has proper voltage getting power to control board but not green led on board and no response on panel ordering control and facia ui ; ordrng 1 W11618916 (Control) and 1 W11618916 (Facia)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/28/2023
Installed conversion kit. Tested and verified proper operation. All flames and functions ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/28/2023
Found valve screen clogged causing long fill error. Removed clog from screen. Tested and verified proper operation. All functions check ok. Instructed customer to have filter installed. I&i is now fulfilled. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/28/2023
Helped with parts install. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/28/2023
Found needs new drum hole and split on seem in drumAlso needs tuneup and new belt.Cust calling WHL to see if they will cover cost of the drum.Cwa
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW
Near Worcester, MA 01604
Amanda R.
Job Details:
08/28/2023
Called ahead to customer states that it stopped working for three days but has been working normally
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Worcester, MA 01608
Amanda R.
Job Details:
08/28/2023
Worked for a month then lost complete cooling again compressor is running need to pressurize system with nitrogen to check for leaks ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupler)
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Amanda R.
Job Details:
08/28/2023
Left parts there needs second tech to remove door and stainless cover to replace dispenser motor ; O-emld tckt
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/28/2023
Found unit doa. Tested and verified proper proper power supply from outlet. Found power resupplied when moving cord. Unit will turn on/off when being moved around. Order and replace pump and control. ; ordrng 1 W11539855 (Pump) and 1 W11034363 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, NC 28209
Mitch H.
Job Details:
08/28/2023
Checked and found freezer door slides binding and not closing properly. Ordering slides. Both left hand refrigerator door and freezer door are dented. Advised customer and builder that unit is beyond 30 day cosmetic warranty and that they will need to contact Whirlpool to get a P&L authorization for replacement of doors.; ordrng 1 WPW10330994 (Left hand slide) and 1 WPW10330995 (Right hand slide)
We serviced a
WHIRLPOOL OVEN
Model JES1750ES1
Near East Windsor, CT 06088
Gary V.
Job Details:
08/28/2023
"Inspected and found bake relay sticking on main acu and temps going 100 degrees too hot, and measured 1190 ohms thru sensor from controller, is a little out of specs, will submit estimate and call.; rqstng P&A on 1 W10803488 (Main control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Gary V.
Job Details:
08/28/2023
Inspected and found open circuit thru capacitor and replaced. Cycled and tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details:
08/28/2023
Installed new shelf and tested fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Huntersville, NC 28078
Robert A.
Job Details:
08/28/2023
Cx complaint that the units door has a dent and scratch. I inspected the unit to confirm the complaint. I informed the project manager that the unit is beyond the 30 period to cover cosmetic damage. He says it may be within the 30 day range and will search for the proof of delivery. Im ordering the part but marking requires authorization because without the proof of purchase its not covered. He will call in if he finds the proof of delivery within 30 days.; ordrng 1 LW10638684 (RC door (stainless))
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Huntersville, NC 28078
Robert A.
Job Details:
08/28/2023
Cx complaint that the unit turns on randomly by itself. I inspected the unit to confirm the complaint. I tested the heating performance and it heated fine. The cx said when its in standby it will randomly turn on and start heating. She also mentioned that the heating performance goes in and out sometimes. I tested the MW again and it worked fine. Im ordering a new control panel to resolve the issue. I called WP to document the issue.Sr7737160115; ordrng 1 W11445129 (Control panel)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Huntersville, NC 28078
Robert A.
Job Details:
08/28/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 242v, tumbles and has decent airflow. However there is no heat being produced. I removed the top panel and noticed heat as produced. I took the unit apart and found the heater duct out of place. I corrected the duct position and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Huntersville, NC 28078
Robert A.
Job Details:
08/28/2023
"I attempted to install the ordered parts. The double oven is next to a wall, I cant confidently pull it all the way out by myself without causing any damage. The job requires a 2nd man to pull the unit all the way out and avoid any damage to the surrounding area. I checked diagnostics for error codes, I found F6e4 which is related to a mismatch between the UI console and control boards. Im ordering new control and a UI console just in case.; ordrng 1 W11600643 (UI console (stainless)) and 1 W11448962 (Control board) and 1 W11598200 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Huntersville, NC 28078
Robert A.
Job Details:
08/28/2023
Cx complaint that the dryer is making a weird noise the first few minutes of a cycle. I inspected the unit to confirm the complaint. I found the roller clip broke and needs to be resolved. I replaced the rollers and belt as well from the dryer repair kit in TS. I tested the unit for the cx. The unit is working as designed.; used 1 432067 (Dryer repair kit) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Cornelius, NC 28031
Robert A.
Job Details:
08/28/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found an error code; f9e1. I ran the drain pump and heard nothing. I removed the grey water and drain pump. I found the connector and was loose and a piece of plastic in the drain pump impeller area. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Charlotte, NC 28269
Robert A.
Job Details:
08/28/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28216
Robert A.
Job Details:
08/28/2023
Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity with 121v. There is no incoming power at the control nor is the control LED on. I checked the cord and found a break in the cord. The unit needs a new cord to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10850133 (Power cord)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28270
Jeff L.
Job Details:
08/28/2023
Replaced reservoir water coming out of door I explained to customer there is no other fix we can do. I checked his temp at sink and it was 75 degrees and I filled cup with water and it was 75 degrees. Told him ground temp has rose so water coming into house is warmer than usual.(Call complete)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/28/2023
Replaced upper door glass unit ran and checked ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/28/2023
Found defrost drain pipe stopped up with debris. Removed all debris and put part back on and made sure it was recessed in hole correctly. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/28/2023
Found wall receptacle with no ground causing unit to keep all ignitors on. I took my drop cord and plugged into another receptacle and it worked perfectly advised customer to get receptacle replaced and unit will be good to go..Call complete; ordrng 1 W11537635 (Wiring harness)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
08/28/2023
Installed new control ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10625696 CONTROL
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Middlefield, CT 06455
Jeremy B.
Job Details:
08/28/2023
Found bottom door seal warped and heater bushings failing. Replaced heater but recommended replacing bottom door seal. Water at 160 must be lowered to 120; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near East Hampton, CT 06424
Jeremy B.
Job Details:
08/28/2023
"Dishwasher giving F8E4( leak detected) found heater failing causing leak and bottom door seal warped. Replaced heater but needs new bottom door seal and door gasket. ; rqstng P&A on 1 W11664713 (Seal) and 1 W11483553 (Gasket), used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Charlotte, NC 28211
Mitch H.
Job Details:
08/28/2023
"Replaced UI control, thermistor, and emitter and receiver board. Removed evaporator cover and melted and cleared all ice from evaporator. Checked defrost heater and connections, no issues found. Reassembled, checked, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details:
08/28/2023
"Sr#7737194479. Techline advised ordering additional seal for upper freezer door. Will order and return.; ordrng 2 W11159728 (Seal)s, used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
08/28/2023
Complaint middle rack keeps falling door will not open properly leaking water. I found both adjusters are broken. I found door gasket is leaking completely compressed. I found touchscreen on the front of the dishwasher is broken and half plastics have become excessively brittle causing breakage to occur touchscreen built into door panel. Also found unit has the brass heating element must be replaced per service bulletin. No additional issues found with dishwasher at this time. ; ordrng 1 W11416785 (Door panel with touch control) and 1 W11537778 (Heater) and 1 W11483553 (Gasket) and 1 W11551430 (Adjuster) and 1 W11551537 (Adjuster)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Torrington, CT 06790
Ruben C.
Job Details:
08/28/2023
7737196368 checked unit control stops functioning intermitently called techline told to order control and panel at the same time; ordrng 1 W11622500 (Panel) and 1 W11629914 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Sutton, MA 01590
Angel R.
Job Details:
08/28/2023
"Installed new damper control, tested ok.; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Springfield, MA 01128
Roger R.
Job Details:
08/28/2023
Found the moisture sensor board was not fully inserted into holder. This caused the sensor dry side to not function. Reinserted and timer advances not in sensor settings.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28270
Jeff L.
Job Details:
08/28/2023
"Suspension rods are good and the gear case is good. Ran unit thru diagnostics no fault code present. Advised customer these are suspended tubs with 4 suspension rods holding it up in the air, the unit will get off balance at times depending on load size of laundry. I advised customer at this time there isnt anything I can do to correct the problem. I advised to follow owners manual instructions and stop machine and redistribute the load. The unit ran and checked ok(Call complete)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Charlotte, NC 28270
Jeff L.
Job Details:
08/28/2023
"Customer said water was coming out of dispenser again, customer had ice maker cut off. There is no service bulletin on this problem. Put unit thru diagnostics no fault codes were found. Thru visual inspection I found the flapper not closing all the way. Gonna replace 4 parts to make this a good repair.Customer has to leave by 1030; ordrng 1 W10792144 (Fake wall) and 1 W11189145 (Flapper door assembly) and 1 W11557002 (Ice maker) and 1 W11535162 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Matthews, NC 28105
Jeff L.
Job Details:
08/28/2023
Found compressor kicking on and off so the unit cannot push butane thru system. The compressor is grounded and needs to be replaced along with drier filter. The unit is in its 2nd year whirlpool is covering parts and labor and customer is responsible for trip/diag charge. Will need to send someone out who is able to do butane seal system work.Part#W11574734; ordrng 1 W11574734 (Compressor) and 1 2xframe (2xframe)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Chuck M.
Job Details:
08/28/2023
Installed timer and PTS switch. Dryer did not start. Tested thermal fuse and it was open. Replaced from T/S and tested. Dryer is working. Basement is very humid. Customer has a dehumidifier but it is not helping. Informed customer that thermal fuse can fail again. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
GE REFRIGERATOR
Model Pfss5pjxcss
Near Simsbury, CT 06089
Chuck M.
Job Details:
08/28/2023
Customer complaint is that refrigerator is not cooling. Inspected and found fans running but compressor is not running. Quoted P&L. Customer will decide later.
We serviced a
WHIRLPOOL ICEMAKER
Model KUiD508HPS01
Near West Hartford, CT 06117
Chuck M.
Job Details:
08/28/2023
Customer complaint is that ice maker is not working. Ran component diagnostics and found no water coming in. Inspected and found no water coming through tap at supply. Plumbing issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near West Hartford, CT 06107
Chuck M.
Job Details:
08/28/2023
"Installed condenser fan motor and water valve. Attempted to install door gasket but they are too short. Does not tuck behind door liner all the way around. ; rqstng P&A on 2 W10846057 (gasket-fip)s and 1 W11087438 (motor-evap), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Ludlow, MA 01056
Roger R.
Job Details:
08/28/2023
Found unit noisy during agitation checked lower components and all ok. Noise coming from inside the gearcase. Will need a new gearcase ; rqstng P&A on 1 W10373144 (Gearcase) and 1 W10721967 (CAM KIT) and 1 W11239857 (BELT)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Winsted, CT 06098
Ruben C.
Job Details:
08/28/2023
Checked unit found harness on door disconnected reinstalled door switch tested normal; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01109
Roger R.
Job Details:
08/28/2023
"Found unit not defrosting due to bad connection at the brown wire to the thermal limiter. Unit will need new heater with harness. Will order and return ; ordrng 1 W11650661 (Heater, defrost)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/28/2023
I replaced all previously ordered parts. I tested operations perform task 52 calibration. No additional issues found at this time with washing machine. No abnormal noises.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/28/2023
Complaint soup never dissolves in a bottle dishwasher have a soap residue all over the bottom and door of the dishwasher. I found 43 error code and 71 error code incoming water to cold and motor error. I replaced motor sump assembly. I performed a diagnostic cycle verified heating element is working and everything else is working fine also verified new leaks. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Longmeadow, MA 01106
Roger R.
Job Details:
08/28/2023
Customer complaint of unit too warm in refrigerator section. I checked evaporator and air channels all okay. Tested damper and was slight noisy. Recommend replacing damper assembly. Quoted $119.99+tax for damper and $239 labor rate. Will need to order damper and return. ; ordrng 1 WPW10594329 (DAMPER CNTRL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details:
08/28/2023
"Replaced ice bin, dispenses fine."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Easthampton, MA 01027
Mike K.
Job Details:
08/28/2023
"Parts & labor Covered by authorization # W18AQ31APL1.Unit not starting. Unit was in locked mode. Unlocked and verified operation, heating fine.Non parts or labor, just service call."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Easthampton, MA 01027
Mike K.
Job Details:
08/28/2023
"Unit not cooling. Found evap cover and evap clogged with frost. Loose wire in connector for defrost heater. Corrected and rearranged wire routing. Steamed clear evap and drain pan overflowed. Advised cs that overflow occurred, but all defrosted thoroughly. They will leave towels to catch remaining overflow."
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Northampton, MA 01062
Mike K.
Job Details:
08/28/2023
"Replaced drain hose and steamed clear ice build up, draining fine."
We serviced a
ELECTROLUX REFRIGERATOR
Model EI27BS16JS6
Near Northampton, MA 01060
Mike K.
Job Details:
08/28/2023
"Address is 49 Columbus Ave.Rf warm, fr has been staying cold. Found conpressor /fans running but no flow into rf. Damper is wide open.evap clogged with ice and defrost thermostat tests open, also cracks in fr gasket.Quoted for gasket and defrost thermostat. Saved estimate, cs will think it over. Estimate good for seven days. Collected for service call."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Amanda R.
Job Details:
08/28/2023
Left parts there needs second tech to remove door and stainless cover to replace dispenser motor ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shrewsbury, MA 01545
Amanda R.
Job Details:
08/28/2023
Left door hinge spring broken replaced hinge operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Troutman, NC 28166
Vincent O.
Job Details:
08/28/2023
Found f9e1 long drain error. Found debris in drain trap causing long drain. Removed debris. Unit draining properly. Instructed customer on proper use and loading. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/28/2023
Found f7e1 error. No change in water temp. Customer says issue began in colder months. Ran diagnostics and verified proper operation of heater. Heater working. Instructed customer on proper use and operation of machine. Running hot water at sink prior to use. Also found customer does not have rinseaid. Explained use of rinseaid especially with plastic tub.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/28/2023
"Installed new compressor. Pulled vacuum and checked for leaks. Recharged system 48g r600a. Allowed unit to run and verified pressures balance and suction line remains dry. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 R600a (R600a) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Burlington, CT 06013
Ruben C.
Job Details:
08/28/2023
Checked unit found wash element sensor open replaced element tested ok cust will try a load
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/28/2023
Replaced all previously ordered parts tested operations no abnormal noises or issues found. Dryer is heating and operating properly.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Kings Mountain, NC 28086
Mark C.
Job Details:
08/28/2023
Unit will not advance past 300 due to a sticking relay on the control quoted 714.56 customer is not going ahead with the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Hadley, MA 01035
Mike K.
Job Details:
08/28/2023
"Frost in freezer. Found door not sealing fully in upper right, cause was box in pizza box storage area just large enough to keep door from sealing completely. Cleared frost build up and showed cs what had happened. Door now sealing properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Hadley, MA 01035
Mike K.
Job Details:
08/28/2023
"Unit is under 1yr wp warranty per service bench.Top lights out, fr light out and not making ice.Icemaker giving e5 error, bad thermistor.No flicker on any of the lights out. All on same circuit per tech sheet. Ordering lights, control and icemaker.Office to contact cs when parts come in to schedule return.; ordrng 1 W11483116 (Led fr) and 1 W11484839 (Led harness assy) and 1 W11484836 (Led rf) and 1 W11658802 (Icemaker) and 1 W11224256 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/28/2023
"Complaint dishwasher leaking. I found heating element had failed, causing all the plastics to warp, causing a hole to melt into tub Causing Dishwasher to leak. Unit will need inner door, panel and tub and plastic to go with it. Tub will be shipped directly to customers home customer to inspect tub For proper color. No additional issues found with dishwasher at this time. ; ordrng 1 W11513977 (Tub) and 1 W10518394 (Element), rqstng P&A on 1 WP661566 (Thermostat), ordrng 1 W11612333 (Inner door) and 1 WPW10254545 (Gasket), rqstng P&A on 1 WPW10671905 (Dispenser)"
We serviced a
GE REFRIGERATOR
Model GFE26GMKBES
Near Suffield, CT 06093
Mike K.
Job Details:
08/28/2023
"Replaced rf evap fan and fan is running with good air flow. Cs to monitor. Temps felt decent on arrival, so possible intermittent operation. If issues continue would look at main control."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
08/28/2023
Complaint vent fan never turns off . I found fan is louder than usual. Replaced fan fan noise is greatly reduced fan does turn off when door is opened or cancel button is pressed fan operation is normal operation of the dishwasher. No additional issues found no error codes found either.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
08/28/2023
I replaced all previously ordered parts or cycled icemaker test 44 and icemaker water valves test 45. No additional issues found with icemaker or water valves or refrigerator at this time. Everything working normally. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
08/28/2023
"Complaint dryer works fine for a couple of days and then after that it stopped working now it makes a humming noise and then after about a minute makes a click. I found issue is with the motor motor will not start but if I assist the motor it will start and run just fine. Dryer heats, and gets hot with no issues. Wiring is all fine. I am ordering motor and all additional parts. ; ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 1 W11481730 (Bracket) and 1 W11549461 (Motor) and 3 WP489463 (Screw)s"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gastonia, NC 28054
Mark C.
Job Details:
08/28/2023
Door is dented at in the center of the panel. This is an unoccupied new construction.; ordrng 1 W11416790 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28212
Mitch H.
Job Details:
08/28/2023
"Tested and found lid not locking. Attempted to start a cycle, lock constantly clicks but does not latch. Ordering lid lock and control. Scheduled return visit for Friday 9/1 from 8-1; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near South Windsor, CT 06074
Gary V.
Job Details:
08/28/2023
"Inspected and found open circuit thru capacitor and replaced with new capacitor, cycled and tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
ADMIRAL RANGE
Model WDE150LVB01
Near Somers, CT 06071
Gary V.
Job Details:
08/28/2023
"Installed new bake element and cycled, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Enfield, CT 06082
Gary V.
Job Details:
08/28/2023
"Inspected and found vibration noise coming from condenser panel area, adjusted and tightened and unit running quietly now. All functions test fine."