One of the lighted shelves not working missing the led strip ; ordrng 1 W11245713 (Shelf)

"Replaced drain hose. Ran normal cycle through fill and into wash, operating properly and no leaks found. Cancelled and drained properly with no leaking."

"Tested joints with bubble detector and 75lb pressure of nitrogen. Not leaks detected. Pulled into vacuum to -30, Withing 10 minutes was up to -25, there is a leak. Rechecked under pressure all compressor/ drier joints and no leaks, checked valve cap and couldnt find leak their either. As common area for leak, Replaced evaporator and pulled into vacuum again, same leak rate. One last test under pressure and leak detector bubbles and nothing found. Contacted Randy at office, putting unit under P&A unrepairable and office will contact Assurant whom will then contact cs; used 2 W10896690 (Coupler) from stock, states that autho needed"

Cooktop on light stays on. Found source to be the right front switch. Replaced and functioning fine. Also said the LR burner wasnt working but turns on and cycles properly in testing.; used 1 WP3149400 (INFINITE SWITCH) from stock

"Tested unit and found oven would come on and broil element would start glowing red hot then error out f1 run away temp. Tested oven sensor and found reading 1.132 ohms within range ohmed harness and found good removed console and found relay for broil cycle stuck on causing the oven to error out, unit is going to need a new control will order and return with parts ; ordrng 1 WP5760M30160 (Control assembly)"

"Ran dryer and found wile unit would tumble it would make a thumping and grinding noise, removed top and found front felt seal had change caught in it making the loud noise checked rollers and found flat spots in them casing machine to thump and vibrate wile running. Removed coins and replaced all parts with repair kit lubed all parts and unit is now running to factory specs ; used 1 4392065 (Repair kit) from stock"

Installed new sensor and cleaned lint on of dryer when had front off.Tested complete

"Found in Toyota Milford in where clean. CarsFound wet lint trap,cleaned out a basket ball in blower and housing.Theres no. Vent on mice are getting in and rusting from water in shop.. explained to have vented mice getting in dryerSounds better complete"

Found needs new transmission wont turn start turn.Cust buying new

"Ran unit and found no water would fill into tub then unit would error out H2O removed lower kick panel and found harness for water valve had pulled from molex causing no power to valve, repined wire back into connection reattached to valve and unit is now filling and washer to proper specs"

Installed new valve and ran water thew unit to spear air in lines water is now running properly valve is working as designed and unit is cooling to proper specs. Advised customer to give unit 24hrs so ice maker can make ice

Replaced sump motor ran cycle normal motor is starting and washing normally

"Replaced harness while replacing harness stem on basket broke off need to order new outer basket agitator came off ok; ordrng 1 W11219115 (Tub) and 1 Time (Extra time), dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

"Tested unit and found ice maker not making any ice checked mold and found no water in ice maker mold. Placed unit into a diagnostics cycle and cycled ice maker found ice maker cycling but not filling, checked valve and valve is getting 120v and cycling on but no water going into ice maker, found fill tube frozen on ice maker melted ice and cleared tube checked fill tube heater activation and heater is getting proper voltage and warming up tube. Filled ice maker and advised customer unit will take 24 hrs to fill bucket all operations are working to specs"

"Tested unit and found customer having trouble with unit banging and off balance, checked for errors and found off balance error recalibrated cntrl and leveled unit due to machine had walked out. Filled unit with clothes and ran a wash and then a spin unit went thew and spun clothes right out advised customer on loading and using deep water wash cycle this will help with moving clothes around better also advised putting equal loads and heavier loads to help stabilize unit so it will Spin properly. All operations are working to specs"

"Installed parts listed and cycled, tested fine."

"Inspected and found open thermal fuse, replaced and cycled tested fine. Exhaust vent clogged and informed customer.; used 1 WP3392519 (THERMAL FUSE) from stock"

Replaced control ran oven to 350 no error codes detected tested operation normal

Checked unit working normally operating per specs tested normal

"Removed and replaced right hand refrigerator door switch. Tested, operating properly. Collected for part on cc.; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH"

Replaced part and unit running normal. Showed customer the new part working properly. 1yr warranty on parts and labor.

Replaced suspensions started cycle washes when it starts to spin throwing e4 error needs new switch ; rqstng P&A on 1 W10869495 (Switch)

Complaint that the unit has an error code and wont let them run any cycle. Ran a hard reset and cleared error code. Run full diagnostic and all testing normal.

Complaint that the left front burner is not turning on. Found bad knob. Explained to the customer that knobs falls under within the 30 days cosmetic repair. Quoted for parts and shipping. Customer will contact Whirlpool for a replacement. Infinite switch is working normal.; O-emld tckt

Checked over unit and found fridge section light not coming on when opening door and cntrl not lighting up. Found door switch broken causing issue replaced door switch and unit is now lighting up and working to specs ; used 1 W11384469 (LIGHT SWITCH) from stock

"Tested unit and found no cool in both sections removed evap cover and found no frost pattern at all checked compressor and unit is running but hot to the touch, checked amps at compressor and found reading .3amps unit had a leak or restriction will need to order new compressor kit, evaporator 2 proses stubs, drier and couplers will section high side and low side blow out with nitrogen and fill for leak test if leak cant be found or fixed will call tech support advised customer once parts are in we would call for return visit. Customer was going to call customer service about getting a new unit; ordrng 1 W11580057 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11579351 (Evaporator) and 1 W11504445 (Coupler) and 1 R600A14.8OZ (Freon bottle) and 1 W10898074 (Lock prep) and 2 W11506635 (Coupler)s and 1 W11109499 (Drier)"

"Customer complained it will fill nit not go into wash cycle. No error codes stored. Upon arrival checked drain pump and harness, drain pump working. Checked slider and slider looks good. Ran unit through service mode and unit valves, worked, drain pump working, agitate worked and spin worked. Ran a quick wash cycle and unit filled and stopped and filled and stopped. Unit wont engage wash. No sediment in fill valve filters. Checked pressure hose and its connected on both sides and can hear bubbles when blown through. No obstruction in tub area of pressure hose.,Ordering control board and harness. Informed customer office will call when part comes in. ; ordrng 1 W11435841 (Harness) and 1 W11627517 (Control board)"

"Found f8e4 error. Found water in overfill. Unit was level Ran unit m unit filled to proper amount and started washing, and no leaks detected. Informed customer to no use too much detergent or to use pods to make sure to not use too much detergent, possible issue with suds which will cause issue. Verified proper operation."

Seal came off door. Was able to reattach. All checks ok.

Complaint that the unit has a noise while tumbling. Found error codes F2E1 and F3E2 found moisture strip intermittently working. Will order parts for a return visit. ; ordrng 2 WP3387223 (Moisture Strip)s and 1 WPW10298258 (Wire Harness)

Adjuster wheels broken off replaced with updated adjuster kit showed customer how to clean filters ; used 1 W10712395 (ADJUSTER) from stock

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Installed new air damper and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"

"Came to install parts ordered by previous tech. Installed timer and knob, previous tech collected trip fee due to scode. Verified proper operation."

The handles were loose tightened set temps at recommended and secured freezer door

Tested and found unit has correct incoming power. No outputs from any control. Advised customer that controls would need to be replaced but that I could not guarantee other parts might not also be damaged due to lightning strike. Quoted customer for repair and saved estimate. Customer is going to discuss with his insurance and make a decision.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC

Customer complaint is that refrigerator was not dispensing water or making ice. Inspected and found reservoir was blocked with ice. Cleared and tested. Showed customer it works. Advised to allow time for ice production.

Installed new module and tested all checks ok.

Dishwasher not drying. Found wire on heater disconnect reconnected and tested all checks ok.

Installed new control ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

Found faulty igniter causing no heat. Replaced ignitor and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

Washer not completing cycle. Found play in shaft of gearcase and its making loud clicking noise. The rotor and stator getting very hot. Requesting autho on parts; rqstng P&A on 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)

Wash motor tried to start but burnt out and only hums. The fill hose is linked needs new. Requesting autho on parts. ; rqstng P&A on 1 W11416363 (Motor sump assy) and 1 W11627534 (Fill hose)

Customer complaint is that washer would not agitate or spin properly. Ran diagnostics and found error codes F0e5 off balance loads. F7e7 motor unable to reach target speed. F0e3 overloaded. F7e1 tachometer missing. F0e2 oversuds. Ran diagnostics cycle and washer did not agitate. Agitator turned with drum. During spin only agitator spun. Inspected underneath and found shield scraped. Removed drive pulley and inspected cam. All checked ok. Ran diagnostics test cycle again successfully.

Installed control board and cycled to temperature and tested fine.

"Inspected and found no cooling or frost pattern, compressor running hot, needs sealed system repair. Will order part and call for return date.; ordrng 1 W11580057 (Compressor) and 2 876765 (Tubing extra)s"

I replaced all previously order parts. I tested operations no additional issues found with dryer at this time. Dryer is heating properly moisture bar sensor is working properly. Use your interface is working properly as of right now as well.

Complaint that the unit has a bad led lighting. Found bad gaskets on both fresh food section. Will order parts for a return trip.; ordrng 2 W10830274 (Door Gasket)s and 1 W11527432 (LED Module)

"Unit is under 1yr wp warranty per service bench. Cs complaint is of dispensed water not being cold. Showed reservoir to cs, explained operation. No adjustments to make more/colder water other then lowering temp of rf, without going too low and freezing tide/reservoir."

"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. The neutral wire at the spark module was loose, I secured the connector. I found the outlet has no power. I removed the rear panel to make sure all wires are in good condition. I checked power at the circuit breaker, all kitchen breakers are on. The outlet is connected to a GFCI that tripped. I reset the outlet, the unit is working as designed."

Checked unit ran diagnostics did not find any issues with unit tested normal

"Unit unplugged on arrival, plugged in and was in manual drain again ( same as last visit 1/20/2024). cs had forgot that is what happened last time. Allowed to finish, ran diagnostic cycle fine, recalibrated and ran diagnostic cycle again. No errors in history. Ran cycle with no issues. Suspension good, visible inspection of lower assy good."

"Unit is a new build. Customer complained range convect not working. Ran convect and convect started with no problem, after running for a bit convect fan not running. Ran relay test and convect fan not running. Not getting voltage to convect fan at fan, also noticed resistance lower than normal on fan. Ordering mrc board and convect assembly. Scheduled return call for 3-21-24am. ; ordrng 1 W11441001 (Convect assembly) and 1 W11685628 (Mrc control board)"

"Inspected and found no frost pattern on freezer evap, and partial on ff evap, unit has sealed system failure, quoted and he will call if wants repaired."

"Inspected and found door gasket torn, will submit estimate and call with return date.; rqstng P&A on 1 W10830189 (Door gasket)"

"Voltage to ui 5.12 dc. Inspected and found ui button assy only getting about 3.5 volts dc and flickering up and down in voltage reading, quoted &239.00 for labor to order and return to replace parts. 2 year parts warranty. Customer is upset with labor rate. Service fee was already paid on previous trip. He will call in if wants repaired."

"Tested and ran diagnostics. Found noise coming from freezer evaporator fan. Pantry control operating properly. Lights out in freezer and top refrigerator. Quoted customer for replacement of evaporator fan motor. Lights covered under Service Pointer W11460554 and S-code S191AQ. Customer approved repair. Checked part availability and scheduled return for 3/21 AM. Collected full amount on cc.; ordrng 1 W11249952 (Evaporator fan motor) and 1 W11683242 (LED kit), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

"Customer complained of unit sparking, showed plastic cover that had came off inner door found clear plastic between vent holes in cavity and where interior light is had melted on one side some also. Ran unit and no arching present. Found arc marks around where the rack sits meaning rack was in it when nothing was on it causing arc to rack supports. The arching Was coming from that. Called techline, techline said that plastic part under interior light is serviceable, clean interior as best you can, and touch up paint for the arch spots on rack supports. Tech line said issues come from user error and normal wear and tear. Sr#7738687323. Techline said that safety had already been notified of issue with report and if customer has any more questions or complaints to call safety for further information. While looking for part number for clear plastic Film that covers holes under interior light couldnt find it. Called tech line back and was informed by next tech line rep that that part is NOT serviceable. Customer said she doesnt want to get touch up paint and as long as unit works she is fine. Informed her to just cover food when using it and to leave rack out unless its being used to out something on it per owners Manuel. Customer was satisfied as long as it works. Ran cup of water test with her and unit is working as designed."

"Customer complained of white residue on black clothes. Least time I checked entire inner tub and water filter. Checked this time, tub is emasculate, and found white sediment in cold water line filter on washer. Informed customer she will need to buy a better water filter for her home or for the washer line itself. Informed to contact amp friend or contractor who can help. Verified proper operation. Informed customer if called back for same issue and no issue is found when will have to pay for service . Called tech line to document, sent pictures of sediment. Sr#7738688023"

"Had to change model and serial for ticket. Customer complained unit wont work. Found unit was just locked in surface lock setting, showed customer how to lock and unlock the Ui. Verified all burners working. Verified proper operation. Collected trip fee via card."

Replaced ui panel tested operation normal no dents

Replaced control and latch tested operation normal ran cycle normal unit is locking

Rechecked unit found rotor is worn down where clutch engages cuasing grinding noise also could not go into diagnostics ordering rotor stator clutch and slider and control; rqstng P&A on 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11611438 (Control) and 1 W11130359 (Dampers)

Sr 7738689848 Checked unit called techline door panel has misshapen foam per techline replace door panel also ordering vent fan; ordrng 1 W11649995 (Vent assembly with fan) and 1 W11625194 (Panel stainless)

"Complaint bake is not getting hot. Neither is broil. I found control board relay is sticking not allowing elements to heat up properly. Found open thermal cut out as well in ordering control and thermal cut out. Bake and broil element are getting warm but will never get hot oven has 240.7 V getting to it cooktop elements are all glowing red hot no issues Left part w customer. Office got a customer when parts come in. ; ordrng 1 WP3196548 (Cutout) and 1 W11122555 (Control), dspstn on spec-tagged invntry: 1 WPW10308477 ELEMENT"

"Complaint dishwasher is not drying dishes. Dishes are still soaking wet at the end of the cycle so its the tub. I found F7 E1 error code in coming water too. Cold control is designed to disable heating element. If water temperature coming in is too cold I found incoming water temperature out of two different faucets is 100?. I found hot water tank set to low advise customer to raise gas hot water temperature to section a. Customer is 96 years old. We cannot adjust hot water tank due to safety issues. Also found no rinse agent has ever been used in dispenser ever advised, rinse agent usage. no further issues found after clearing code heater is working fine."

"Customer complained unit wont spin, parts Broken under it. Found. Belt cover missing,. Belt torn, capacitor smashed, and cam damaged. Quoted for repair and parts (cam,cap,belt,and belt cover) of 512.49. Customer didnt want to repair. Collected trip fee."

Arrived to replace valves and filter housing. Water is working properly. FF temperature was set to 33 degrees. Reservoir was frozen.

Customer complaint is that ice maker had error code E5 Timed Ice. Confirmed error code and replaced ice maker and reset power. Advised customer to allow time for ice production. ; used 1 W11658802 (ICE MAKER) from stock

Customer complaint is that fan is noisy. Started fan and blade is grinding against housing. Ordered blower fan. ; ordrng 1 W11351717 (Blower Fan)

"Dishwasher leaking and not cleaning properly. Found water leaking from bottom of the door and wash motor running weak. Wash arms do have have a even pattern needs new. Requesting autho on parts. ; rqstng P&A on 1 W10837249 (Lower wash arm) and 1 WPW10498900 (Middle spray arm) and 1 W11177741 (Gasket) and 1 W10909089 (Bottom door seal), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

Natalies new door latch and then ran self test all checks ok.

Replaced part and unit running normal. Ran two diagnostic cycles and a spin cycle and all tested normal.

Complaint that the unit is leaving small particles of metal in the clothes after every wash. Ran a quick cycle with a clean shirt to see if theres any residue at the end. Removed the inner tub and verified the inside and all seems clear and no signs of metal shavings. No issues found with the washer.

Returned to install parts ordered by previous tech. Installed Ui control and control board. Ran service mode. All funtions working as defined. Showed customer how two step start works. Verified proper operation.

Customer complain of unit not washing not filling. Customer had a receipt from the place she bought it from but the receipt didnt have a model number. Informed customer she would need a receipt with the model number of the washer on it to prove that that washer was the one that was purchased on that date. Informed customer she would have to pay. She refused and said she will get a receipt from the company with the model number on it. Left call.

"Customer says dishwasher stops approximately 30 minutes into a normal cycle and will not complete. Says clean light flashes continuously. Entered diagnostics but when I attempt to access error codes display goes blank. Can run diagnostics cycle and completed properly. Called tech line spoke Andrew SR# 7738686752, he said to replace main harness. Ordering harness. Also asked customer to record issue and light flashes. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11568793 (Harness)"

"Replaced burner head, tested. Burner now igniting properly. All burners operating properly."

Replaced door tested operation normal no dents on new door

F5e2 complaint that unit wont go inside high speed spin went over loading alike items started load with customer load heavier items first cycle completed normally

The down draft isnt installed correctly making a loud noise from vibration from not being hooked up took pictures

The bottom of the stainless steel door rusting and peeling back took pictures ; ordrng 1 W11659651 (Panel)

Found upper led in the 3 section light burnt out. There is a new kit available will install new led kit. ; ordrng 1 W11683244 (Led kit)

Found bail arm not in position. Reinstalled and tested all checks ok.

Dishwasher leaking and giving F8E4. Found water at 150 and a large amount of soap at bottom of sump. Customer must lower temp and use different soap.

Water valve valve cracked and leaking triggering the float switch and drain pump comes on when triggered needs new valve!; ordrng 1 100238524267 (Valve)

Customers complaint that a washer making abnormal noise. Ran diag found no error codes. Ran self test then high speed spin and all sounds are normal. Recommend customer wash full loads with Mike items to ensure a balanced load.

Found bake element burnt out causing poor heating. Replaced and preheated to 350all checks ok. ; used 1 W10779716 (ELEMENT) from stock

Installed new wash plate all checks ok.

F2e1 error code on display replaced console programmed model tested operation normal

Complaint dryer takes multiple cycles to dry clothing Temps with vent attached 235? 143? temps with vent disconnect are 181- 115? dryer vent test kit will not pull card off test with vent connected will pull card off test kit when vent is disconnected. Vent restriction found to be issue. ; used 1 W11224254 (VENT TEST KIT) from stock

Installed new fan and harness with defrost term and thirmister.There was a heavy coat of frost on the ice maker cleared off and clear evap.Tested fan sounds good and installed new right door gasket Complete

Installed drain pump and Contrl Filled tub with water and wet some sheetTo spin

Installed filter assy and harvested the ice maker to check for leaks.CompleteAdvised Cust to replace the filter

"Installed bake element and went to install broiled one I have was broken.Used one from ts light up and activated gas and went out . Foundwire cap Was loose and burnt out element. Put butt connector on and pushed through to back asked customer not to use.Called Mike to tag another igniter and was scheduling up. Cust turned and said I didnt listen to problems. Wished didnt repairCalled Mike andto Brain about Cust hes calling her back with options; dspstn on spec-tagged invntry: 2 12400035 IGNITOR FLAT , used 1 12400035 (Igniter) from stock"

I replaced all previously ordered parts I tested operation no further issues found with washer today I performed a quick wash cycle before departure to help with funk odor.

Replaced control thermistor and sensor unit is heating normally tested operation normal; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR and 1 WPW10298258 WIRE HARNESS

"Checked and found ice maker stuck halfway through cycle, would not return to home position. Removed and replaced ice maker. Now operating properly."