Service History 312

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES1

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 12/05/2024

"Inspected and found rt front burner switch burnt out, replaced and cycled tested fine. Did not detect any other issues.; used 1 WP3149400 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/05/2024

"Installed new ice maker and heater, cycled and filled with water, please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11087201 HEATER"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Southington, Connecticut 06489

Andre

Job Details: 12/05/2024

Ck unit and found thumping noise coming from dryer check unit and rollers and found rollers wearing out and uneven install repair kit and test unit and unit now operating to manufacturers specs ; used 1 4392065 (Repair kit) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MZD2666KEW

Near Berlin, Connecticut 06037

Andre

Job Details: 12/05/2024

"Ck unit upon arrival and install compressor with service valve and discharge tube pressurize system with nitrogen, vacuum and charge system and inform customer 24hr for proper operation"

We serviced a

WHIRLPOOL MICROWAVE

Model WOEC3030LS01

Near Grafton, Massachusetts 01536

Glenn

Job Details: 12/05/2024

Complaint the oven is tripping the breaker. Tested found L2 had continuity to chassis removed oven from cabinet found broil not plugged in causing intermittent tripping of the breaker. See photo I was able to plug the wire back onto broil all tested OK

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 12/05/2024

"Checked over unit and found fridge section temps below 32 degrees and items freezing in unit also ice maker not making any ice. Ran diagnostics and found error E5 timed ice making for ice maker checked thermistors and all reading good, ran step 4 to check cooling and noticed fridge evap fan motor not shutting off and running continuously, tried to reset cntrl and fan still keeps running, ran Icemaker and found thermistor coming up shorted. unit will,needs new control main,touchpad,power supply board and ice maker, parts tentative p/a ; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply) and 1 W11087438 (Evap fan with harness) and 1 W11658802 (Ice maker) and 1 W11577100 (Display cntrl)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRSS2652AF0

Near Grafton, Massachusetts 01560

Glenn

Job Details: 12/05/2024

Found water line to dispenser leaking onto the floor had to trim water line and reseat into coupler tested all ok

We serviced a

KENMORE REFRIGERATOR

Model KLBH031ATE

Near Brockton, Massachusetts 02302

Aimee

Job Details: 12/05/2024

Found leaking from valve and pinhole from flow meter.Checked sears nlaPut in sear part number; rqstng P&A on 1 60148-0001703-00 (Flow meter) and 1 60154-0002501-01 (Water valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Plainville, Connecticut 06062

Andre

Job Details: 12/05/2024

Ck unit upon arrival and found door hinge damage order both left and right hinges for replacement ; ordrng 1 W11712995 (Left) and 1 W11712996 (Right)

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Bristol, Connecticut 06010

Andre

Job Details: 12/05/2024

Ck unit upon arrival and found Ton Of Oil leaking from GearCase order parts to complete repair ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch kit) and 1 W11481722 (Actuator) and 1 2Timeslot (2Time a lot)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 12/05/2024

Complaint that the washer has an error code and will keep coming on. Found error code F5E4 door not opened between cycles. Cleared out codes and ran diagnostic cycle. No error codes present. Ran a quick regular wash and all working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 12/05/2024

"Unit is under 1yr wp warranty per service bench.Unit just fills and then drains running a normal cycle.Put into diagnostics : F6e1, F6e4, no water, float switch open. Went through test cycle, wash motor is not running. No voltage at motor connector ( blue -blue) . Voltage at control and harness pushed in further at control when attaching probes, now voltage at motor harness and motor running when reattached. It looks like the connector at control was loose.Cs to monitor, started a normal cycle, went through fill and into wash fine; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

LG WASHER

Model WM2301HW

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 12/05/2024

"Cs has been getting LE errors during wash cycle, code for locked rotor. Has been able to run a spin cycle through. On arrival Basket spins freely. Stair/rotor not locking up, nothing felt in between basket/the b when rotating. Started normal cycle and let it run. Ran for 15 minutes with no issue. Ran drained n and spin and twice for about 1-2 second nds it made a grinding noise. Nothing found in rotor / stator assy, and went back to spinning fine. Quoted for rotor, stator and labor"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 12/05/2024

"Tested washer and found unit locked and clothes stuck inside unit will not unlock. Ran diagnostics and found unit locking and unlocking but door stuck closed like its locked, removed top and accessed lock depressed lock and same issue would not unlock it self. Found strike had moved to far over causing it to jam got door open and adjusted lock, ran unit and machine is now working to specs"

We serviced a

KITCHENAID RANGE

Model KFGD500ESS11

Near Litchfield, Connecticut 06778

Andre

Job Details: 12/05/2024

Ck unit and calibrate temperature and ran unit and found temperature a few degrees above set point unit now operating to manufacturers specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/05/2024

"Inspected and found f8e4 fault, didnt detect any water in overflow, unplugged and replugged float switch and code went away and started working, will order new float switch and return, customer wants next Thursday am slot.; ordrng 1 W11545764 (Float switch), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 12/05/2024

"Inspected and found wash pump making grinding noise, replaced and cycled, tested fine.; used 1 W11416362 (MOTOR/SUMP) from stock"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 12/05/2024

Tech was assigned as a helper;

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS25WNCW

Near Westhampton, Massachusetts 01027

Mike K.

Job Details: 12/05/2024

"Rf section not cooling, clogged evap, put into defrost ( behind toe plate left side) verified voltage to defrost thermostat, defrost Thermostat open.jumped thermostat and heater is burning up. Bad heater and thermostat. Heater is nla 215810800. Unrepairable; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 12/05/2024

Found harness wire not installed correctly and causing burner element to damage the wire. Replaced all parts and cycled both burners. All working properly.

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 12/05/2024

"Ran dryer and found wile unit would tumble it would make a loud screeching noise, removed drum and found noise coming from idler pulley found pulley sticking and causing the noise. Lubed all rollers and idler cleaned idler shaft and unit is now operating normally and no more noise"

We serviced a

KITCHENAID RANGE

Model KCGS550ESS01

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/05/2024

Complaints cannot put cooktop back together. Cooktop keeps clicking all the time. Had fire department out. I assisted customer with putting knob back on and putting burner tops back on appropriate burners. No issues found with cooktop at this time. No property damage no injuries to customer.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Sturbridge, Massachusetts 01566

Lee

Job Details: 12/05/2024

"Customer states unit wont agitate, confirmed complaint, found slider broken, replaced, cleared error codes, tested okay; used 1 W10734521 (SLIDER) from stock"

We serviced a

JENN-AIR RANGE

Model JES9800CAS02

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 12/05/2024

"Ran unit and found when customer ran a bake cycle unit would cook uneven Lea in things burnt and raw, checked temps and found unit off about 35 degrees tested sensor and found reading 1200 ohms at room temp witch is normal. Heated oven to 350 and found oven would get to 330 drop done to 220 and then cycle on it was doing this every time, hard reset control and adjusted temps ran another bake cycle and unit is now cycling on after dropping 5 degrees and it is n9w maintaining temps. Advised customer on getting a thermometer to help with temps and to watch temps the unit is working as designed now she may have to adjust cooling temps to different items she is cooking this is normal operation."

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near East Longmeadow, Massachusetts 01028

Jorden

Job Details: 12/05/2024

Arrived and customer was unwilling to sign moving waiver so we can work on unit. Directed customer to speak with management/office. At time of submitting this ticket I have a duplicate ticket to return later this afternoon under direction of BK. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Northbridge, Massachusetts 01534

Glenn

Job Details: 12/05/2024

Front bellow is leaking and bellow front spring is broken. Oder parts bellow and spring ; ordrng 1 W11266654 (Door boot clamp)

We serviced a

WHIIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/05/2024

"Disassembled freezer compartment. Removed and replaced harness with defrost thermostat and freezer thermistor. Reassembled, plugged refrigerator back in. Ran service tests 1 and 5 for defrost thermostat and thermistor. Both now check good and passed."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Millbury, Massachusetts 01527

Glenn

Job Details: 12/04/2024

Installed freezer door seal tested all ok at this time. I problem reoccurs order part control W11436572 job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, Connecticut 06082

Gary V.

Job Details: 12/04/2024

"Inspected and found ff module no longer functioning, will submit estimate and call for return date.; rqstng P&A on 1 W11527432 (Ff module)"

We serviced a

SAMSUNG DRYER

Model DVE52M7750W/A3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 12/04/2024

"Inspected and found clump of lint stuck, removed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/04/2024

Complaint unit had flames shooting up inside microwave. Tech line file number 7740456681 safety file number 7740375305. ; ordrng 1 72017 (White touch up paint) and 1 W11252182 (Turntable ring)

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWP2

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 12/04/2024

"Complaint not filling with water 1-2 6-1 4-3 9-1 error codes in fault history I found control is turning water valve off prematurely. I found diverter is actively leaking and fill valve making noise. Unit will need control motor sump assembly, and fill valve to fix. No further issues found with dishwasher at this time. Salt brine tank is intact. No issues with tank. all electronics wiring is intact. No fraying or breakage found or corrosion on the wiring harness at diverter point. customer declined estimate is going to shop around."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/04/2024

Complaint refrigerator is not getting cold and any zone has had the compressor replaced twice prior. I found condenser coil is corroded out and leaking while performing a nitrogen test started hissing very loudly with 120 psi of nitrogen and put into system from condenser coil did not find any other leaks Time customer stated that they did also have a week ago. Both evaporators replaced as well. I will need to replace condenser coil found in test 40 of a compressor is making an abnormal noise as unit appears to have been overcharged as well. Freezer zone is completely full of water in the bins and on the floor.; ordrng 1 W11575001 (Valve) and 1 W11548259 (Condenser) and 1 Oilfreegauges and 1 W11109499 (FILTER DRIER-TUBE R600a)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 12/04/2024

"Complaint icemaker is not making any ice. I found complaint true I found fill tube was frozen over. Going to icemaker. I found upper vents were completely blocked, forcing cold air from the evaporator directly against the ceiling. I found E5 error code. I turned off power to refrigerator defrosted fill tube readjusted fill tube heater Checked for continuity heater has correct continuity no further issues found fill tube has proper water pressure getting through it icemaker is now filling with water properly no further issues found at this time with icemaker."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 12/04/2024

Complaint lights just flash on control and drain pump will not turn off. I found F8 E3 error code. I also found lid will not unlock. I replaced latch assembly and main control board. I tested operations of washing machine after performing a control board calibration procedure no further issues found.; used 1 W11700916 (DOOR LOCK) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HBS22

Near Salisbury, North Carolina 28146

Johnny

Job Details: 12/04/2024

Installed control board. Appliance manager was incorrect part. Reorder part.; ordrng 1 W11294389 (Application manager)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 12/04/2024

"Replaced sump assy and heater assy, ran the n normal cycle and verified no leaks, ran diagnostic cycle and all forms nations working, heater operation verified; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W11613479 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Salisbury, North Carolina 28146

Johnny

Job Details: 12/04/2024

"Cx stated not finishing cycle. Checked error codes got f8e1 slow fill. Observed sediment build up in cold water valve. Replaced valve, ran service cycle, unit working as designed.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8620HC1

Near Rockwell, North Carolina 28138

Johnny

Job Details: 12/04/2024

Broken coil on heat element. Replaced with new one. Tested unit. Cx verified heat now present%; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Charlotte, North Carolina 28262

Johnny

Job Details: 12/04/2024

Installed new part. Ran service cycle. Unit working as designed.; dspstn on spec-tagged invntry: 1 W10876600 DRAIN PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Harrisburg, North Carolina 28075

Johnny

Job Details: 12/04/2024

Installed new parts. No leaks during visit.; dspstn on spec-tagged invntry: 1 W11177741 GASKET

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near East Longmeadow, Massachusetts 01028

Jorden

Job Details: 12/04/2024

Arrived and found complaint: rail stopper seemed broken. Customer education that the stops can flip open or closed so that the rack may be removed. Also showed customer rack adjusters should be adjusted simultaneously to keep rack even and prevent impedance. Unit tests fine. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee.

We serviced a

GE MONOGRAM WALL OVEN

Model ZET938SM1SS

Near East Longmeadow, Massachusetts 01028

Jorden

Job Details: 12/04/2024

"Arrived and customer had a list of problems with the unit but to start the display has cracks/damage. Found part is NLA/no longer available, office (LT) confirmed. Customer opted to go no further."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Worcester, Massachusetts 01609

Lee

Job Details: 12/04/2024

"Installed control, ran auto test, tested okay."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Worcester, Massachusetts 01602

Lee

Job Details: 12/04/2024

"Customer states agitator fell offConfirmed complaint. Agitator broken, multiple places, need to order and replace.Returning Monday pm; ordrng 1 WP3951744 (agitator)"

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS02

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 12/04/2024

7740456965 called tech line getting f1e0 code for user interface called techline told to reorder panel and door gaskets; ordrng 2 W11623080 (Door seals)s and 1 W11086141 (Console panel stainless)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 12/04/2024

Checked unit found unit is powering down on its own and freezing up in freezer when its running fan is not operating ordering fbottom evap fan and controls; ordrng 1 W11249952 (Evap fan motor) and 1 WPW10624574 (Power board) and 1 WPW10675033 (Control) and 1 W11330971 (Ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 12/04/2024

"Replaced all parts and still got no power. Called Tech Line for a run down on the issue. Tech Line suggested to order new parts after verifying all connectors and measurements present. SR# 7740459583; ordrng 1 WPW10675033 (Control Board) and 1 WPW10624574 (Power Supply) and 1 W11170612 (Pantry Wire Harness) and 1 W11577100 (UI Control) and 1 2xFrameJob (2x Frame Job), dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 12/04/2024

"Ran washer due to customer had been getting a burning smell when unit was running, found no issue with burning from what I could see ran unit threw a heavy wash and unit would clank very loud when agitating, checked stator and found oil leaking from Gearcase and noise coming from warn Gearcase bearings. Smell is coming from the oil getting into stator and clutch will order new Gearcase,stator,rotor,clutch and slider, Parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ6

Near Wethersfield, Connecticut 06109

Andre

Job Details: 12/04/2024

Ck unit upon arrival found original orifice strip. New orifice was snug in and hard to remove to install propane type orifice. Disassembled and and remove orifice to install propane orifice and assembly unit back together and check operating and show customer and customer is now happy with result

We serviced a

MAYTAG DRYER

Model MGD5100DW0

Near Wethersfield, Connecticut 06109

Andre

Job Details: 12/04/2024

"Ck unit upon arrival and ran unit and found unit making a tumbling/slight knocking when rotating, remove panels and from cover panel and and found A Ton of lint build up inside lint filter housing and blower wheel vacuum all build up and and ran is running freeze assembly unit back together and advance cycle and unit is now operating to manufacturers specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near New Britain, Connecticut 06052

Andre

Job Details: 12/04/2024

Install control and thermostat with heater and advance unit. Plumber had just arrive when I finish install to switch dish washer line from colder water to Hot Water. Customer will run and monitor and wa; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near New Britain, Connecticut 06053

Andre

Job Details: 12/04/2024

"K unit upon arrival and found unit stuck in cycle seen some one disturb cycle while washing cycle cycle and ran calibration and ran normal wash. Also found ,loud noise coming from GearCase and squeaking coming from motor pulley customer declined to repair and paid service charge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Britain, Connecticut 06053

Andre

Job Details: 12/04/2024

Ck unit upon arrival and check freezer and refrigerator temperature and fridge set to 37 degrees and my temperature coupler reading 36. And freezer set to 5 degrees and my temperature coupler readying 4.8 inform customer unable to determining any failure at this time

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near West Hartford, Connecticut 06119

Andre

Job Details: 12/04/2024

Tech was assigned as a helper;

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 12/04/2024

"Complaint unit will not advance through cycle. Found on arrival that latch is bad. Tried to use truck stock to repair and found that part labeled in truck stock was not correct l. Need correct part for repair. ; ordrng 1 W11670519 (Latch), used 1 W11670519 (LATCH) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, North Carolina 28134

Brandon

Job Details: 12/04/2024

Complaint units ui is locked. Ordering ui for repair. Please let customer know when we can return.; ordrng 1 W11600355 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Harrisburg, North Carolina 28075

Johnny

Job Details: 12/04/2024

"Broken lid strike and lid lock. Replaced, tested unit. Working as designed.; used 1 W11457841 (STRIKE), and 1 W11700916 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Concord, North Carolina 28027

Johnny

Job Details: 12/04/2024

"Dishwasher drains and fill but no wash action. Error code f4e3 wash motor issue. Part on back order, ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Charlotte, North Carolina 28269

Clinton

Job Details: 12/04/2024

Freezer is like a fridge and fridge is nearly completely warm. Unit has almost no frost pattern compres buzzzimg needs new compressor ; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Charlotte, North Carolina 28205

Caleb

Job Details: 12/04/2024

"Connections in terminal block was loose causing block to arc and melt. Tried to replace block and cord but terminal does not come with new nuts. Also found arc flash on control and 1 switch is defective. Unit needs multiple parts, office to contact customer for rescheduling ; ordrng 1 WPW10245259 (Terminal bock) and 6 WP3400029 (Nut)s and 1 PT220 (Cord) and 1 W11594224 (Control) and 1 WP3148952 (Switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Charlotte, North Carolina 28205

Caleb

Job Details: 12/04/2024

"Replaced sump, checks fine, if call back for sound issues or no longer working order sump again."

We serviced a

WHIRLPOOL RANGE

Model WFES3330RB0

Near Charlotte, North Carolina 28215

Caleb

Job Details: 12/04/2024

"Replaced inner door. Before replacing noticed that the door slams shut. Hinges are bad. Customer states that she showed the last tech. Pooping noise is still there, door slams shut. Contacted tech line. Lost connection with Techline. Called back. Documented everything that has been reported and done to this unit. Techline stated that the kit replaced W10347464 may have to big of a spring causing to much tension. SR#7739871659.; ordrng 1 WPW10299225 (RH hinge) and 1 W10299227 (LH hinge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Charlotte, North Carolina 28210

Brandon

Job Details: 12/04/2024

Ice maker was making ice on arrival. Installed new ice maker anyways and tested unit. Ice maker tested properly. No other issues found.

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Grafton, Massachusetts 01519

Glenn

Job Details: 12/04/2024

Installed spark module and control tested oven still not lighting call tech support tested assistance and voltages at spark module tested all OK tested resistance of gas valve at spark module resistance was 205.4 & 206 ohms should be closer to 216 tech Support order gas valve tech will need floor protection ; rqstng P&A on 1 W10861656 (Gas valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Grafton, Massachusetts 01536

Glenn

Job Details: 12/04/2024

Complaint not spinning out every load of wash and customer saw water on the floor once. Only out of balance load error code found ran automatic diagnostics test it passed check for leaks behind console under washer and top none found ran Manuel tests all tested ok. Customer instruction on proper loading and soap usage tested all OK

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW0

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 12/04/2024

"Installed suspension rods old ones rusted Went to replace clutch, rotor and slider Washer is leaking sound absorber when removing the rotor Started to drip through seal and outer tub. Stopped put part back Needs Gearcase and washplate can only get bolt outWash plate rusted in.Needs Gearcase washplate Have concerns that wont be able to get spin basket out Finding a lot of rust in washer when checking for additional part. So ordering spin basket and outer tub.When leaving Cust said last time ran wash and wash re loud in spin; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10775188 (Washplate) and 1 W10909670 (Nut) and 1 W11219115 (Outer tub) and 1 W10811960 (Spin basket), dspstn on spec-tagged invntry: 1 W10734521 SLIDER , states that autho needed"

We serviced a

JENN-AIR RANGE GAS

Model JDS1750ES0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 12/04/2024

Installed new ui and tested pre heat and buttons

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 12/04/2024

"Cust left list door open keeps coming on when door closed , drip by icemaker and light right side fridge and broken freezer drawFound door light staying on needs new harness left draw middle broken wire . The icemaker melting and damaged harness connector front draw and control . . Removed the control to draw filled with water from ice maker melting cleaned out the water. Shut off ice-maker until repaired melting . Fan noisy in fridge and not hitting ice .The freezer draw is broken middle the front broken and needs gasket; rqstng P&A on 1 W11170612 (Harness) and 1 W11683244 (Lights) and 1 W10815668 (Left middle draw) and 1 W11387048 (Freezer draw) and 1 W10407216 (Gasket) and 1 W11087438 (Evap fan fridge)"

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42GASJWW

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 12/04/2024

I installed gas valve and coils and igniter and tested completeTested heat

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Milford, Massachusetts 01757

Aimee

Job Details: 12/04/2024

Installed lights with board light up All lights working Ice bucket was full of ice

We serviced a

GE DRYER

Model GTD33GASK0WW

Near Foxborough, Massachusetts 02035

Aimee

Job Details: 12/04/2024

Installed new wheel and belt tested complete; dspstn on spec-tagged invntry: 1 137292700 BELT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW10

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/04/2024

Removed and removed diffuser. Attempted to replace control. Found that wrong part was ordered. Reordering correct control board. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11566851 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 12/04/2024

Tested and found pump/motor not starting. Entered diagnostics confirmed F4E3 error. Did not have part on truck. Ordering pump/motor. Checked part availability and scheduled return for 12/9 PM.; ordrng 1 W11613479 (Pump/motor)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Gastonia, North Carolina 28052

Mitch H.

Job Details: 12/04/2024

"Called, spoke to landlord. He was not onsite, left door open. Started to take microwave down when rear bracket fell out. It was never attached to wall. Microwave not installed correctly. Called landlord, advised him of situation. He is going to have microwave taken down then reschedule call. Was not going to risk microwave falling due to rear bracket not in place.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Gastonia, North Carolina 28054

Mitch H.

Job Details: 12/04/2024

"Disassembled washer. Replaced outer tub, wiring harness and wash plate. Reassembled, ran control calibration, completed properly. Ran diagnostics cycle, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

We serviced a

KITCHENAID M/W OTR

Model KMHS120KPS01

Near Mint Hill, North Carolina 28227

Caleb

Job Details: 12/04/2024

"Sound coming from turntable motor. There is trim built around unit and the microwave is very high. Dont feel comfortable removing by my self. Customer installed the trimming around the microwave herself. She stated she will have it removed. ; ordrng 1 W11245707 (Coupler) and 1 W10642989 (Motor) and 1 W11245706 (Ring), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/04/2024

Customer complaint was knob had sharp edges which were hurting her fingers. Customer had previously said that unit was not installed right prior to me coming. She had a installer fix that issue so that issue is resolved. Unit is steady and installed correctly now. Confirmed issue about knob talk to Randy informed customer knob will not be covered under warranty. Quoted her for us to ship her a knob also said whirlpool may send her a knob if she calls whirlpool verified unit working as designed. Saved quote for part and shipping.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/04/2024

"Customer complain, drain pump not working. Found harness to drain pump broken at same spot as usual harness has clip. Ordering harness, ts is exhausted for this part. Scheduled return call for 12-19-24 am. Ran service to to make sure lid lock is ok. ; ordrng 1 W11643701 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/04/2024

Customer complained unit had error code found F6 one error code found ticket did not have warranty called Nicky at office. Nicky said that unit had extended warranty on another ticket to go ahead and work on it . Found 6 e1 error code. Opened up panel to inspect control board. Found insect infestation as issue. Informed customer warranty void. Left call. ; dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Mooresville, North Carolina 28115

Ryan S.

Job Details: 12/04/2024

"Customer stated unit didnt dry on timed dry, then did earlier today. Checked power to unit, proper voltage present, moved pigtail around, no loss of voltage. Ran timed dry, unit heated, element cycled on and off properly. Ran service test, all service tests passed, ran unit with vent test kit, got good for gas dryer poor for electric , unit is electric. Unhooked unit exhaust from wall ran vent test kit got good all dryers result. Can not find any issues with unit. Informed customer to get vents cleaned if issue persists. Verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WED9400SU0

Near Mooresville, North Carolina 28115

Ryan S.

Job Details: 12/04/2024

"Customer complain unit will not turn on unit. Has power going to main control board. Light comes on but ui is not responsive. Found continuity through harness. Needs control and ui . Control and ui boards are no longer available. Informed customer unit cannot be repaired. Informed customer I will put in my report parts are no longer available, her warranty provider will contact her . ; ordrng 1 W10031430 (Ui right) and 1 W10121375 (Ui center) and 1 W10110641 (Control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, North Carolina 28216

Clinton

Job Details: 12/04/2024

Model and serial numbers are incorrect for the machine the one from machine does not pull up in entitlement. Unit had no errors code tho instructed customer to use rinse add and make sure water was hot; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, North Carolina 28214

Clinton

Job Details: 12/04/2024

Needs capacitor I do t have one on the spare van ordered part set up return date; ordrng 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB11

Near Worcester, Massachusetts 01610

Lee

Job Details: 12/04/2024

"Pressurized system using piercing valve to 200 psi nitrogen, sprayed bubbles over Evap and areas around compressor, found no leaks but during this process did notice my psi decreased to 190, roughly 20 minutes, contacted techline because of possible cabinet leak, they suggested I just install a service valve on compressor, replace drier , charge system , if customer calls back there will be service valve to check pressure and we need to pressure on arrival ,equalization pressure then contact techline again using reference number 7740459248; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL 1 W11504445 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

KITCHENAID OVEN

Model KOEC530PSS00

Near Charlotte, North Carolina 28214

Clinton

Job Details: 12/04/2024

Installed new control board. Unit is now working properly. No faults microwave heating

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 12/04/2024

"Complaint washing machine making a loud grinding noise, found pieces of plastic in the bottom of the tub. I found plastics are from a agitator that has broken.; ordrng 1 W11614636 (Agitator)"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 12/04/2024

I found upon arrival wrong pump was ordered pump that was ordered with a drain pump. I need water recirculation pump.; ordrng 1 W11542867 (Pump recirculating)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW09

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/04/2024

"Complaint not making ice not dispensing water. I found just right down the street. Theres been heavy construction in customers neighborhood. I found customers water filter is clogged with debris. Showed customer the debris that I shook out repeatedly from their filter. Customer needs new water filter or to leave water filter removed and use tapwater. No issues with refrigerator or icemaker or any of the valves at this time. Unit with filter removed has full water, pressure full flow and is filling up all the tray of the icemaker."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW10

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/04/2024

Removed and replaced ice bin. Tested on both crushed and cubed. All operating properly.

We serviced a

JENN-AIR WALL OVEN

Model JJW3830IL01

Near Belmont, North Carolina 28012

Clinton

Job Details: 12/04/2024

W11449114 ordered ui part cover under warranty special order office will call when part arrives ; ordrng 1 W11449114 (Ui panel)

We serviced a

GE DISHWASHER

Model ZDT975SIJOII

Near Charlotte, North Carolina 28277

Brandon

Job Details: 12/04/2024

Installed springs on arrival and tested unit. Unit tested properly after installation.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Charlotte, North Carolina 28277

Brandon

Job Details: 12/04/2024

Replaced control and socket that were ordered and light still did not come on. Customer said they would try bulb and if it didnt work they would call back. Customer also has complaint of ui getting to hot while using oven. Due to the vent being right under ui I told him there was nothing to be done about it.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Charlotte, North Carolina 28278

Clinton

Job Details: 12/04/2024

Installed new led module still didnt work looked under the other light cover found the light was not plugged plugged in unit worked properly after this ; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/04/2024

Customer complained dispenser was not working. Ran service mode dispenser started ran unit with dispenser section on quickwash successfully dispenser detergent. Customer use load button sent customer use and guide reference guide to email verified proper operation.

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS11

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/04/2024

Unit was an unoccupied new build. builder complained vent fan making noise on high confirm complaint found crack in blower fan. Replace blower fan from pre-truck stock. Ran unit verified proper operation and no noise.

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/04/2024

Customer complaint unit still not keeping time found unit time was set to January and time was off. Ran diagnostic found epprom error. Error was not present last time and f6 error from last time is not present this time. Ordering control board. Informed customer office will call when part comes in. ; ordrng 1 W11620582 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/04/2024

Customer complaint unit leaking and unit through diagnostics. No error coach found filled unit that water set could not find any leaks. Found slight drippage from hot water line for customer that is only leak I could find he said he will buy new hoses verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 12/04/2024

Michael got p and l for unit checked unit found only frost on part of right side evap coil took pics ordering evap and comp 2 time job; ordrng 1 W11109499 (Drier) and 1 W11504445 (Coupling) and 1 W11504447 (Coupling) and 1 W11580057 (Comp) and 2 W11506619 (Coupling)s and 1 W11574641 (Coupling) and 1 2174739 (Process tube) and 1 W11578004 (Evap) and 1 W11504450 (Coupling) and 1 W11506619 (Coupling)

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Avon, Connecticut 06001

Ruben C.

Job Details: 12/04/2024

Checked unit found interior microwave bulb is not functioning and main control digits somecant see ordering panel putting into p/a for 2 time; rqstng P&A on 1 W10886919 (Bulb) and 1 Time (Extra time) and 1 W10570025 (Control panel)

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