We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
10/18/2024
Replaced door and ran IM water fill tests and found no leaks. Door sealed properly. Adjusted temps to proper settings.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
10/18/2024
Part not received in time and called customer to reschedule for 10/21/24 PM timeframe. ; schdld next appmnt for 10/21 MON PM
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
10/18/2024
F7e7 motor unable to reach target speed. F7e1 basket speed fault. Ran HHS. Basket is out of round and lid unlocked before spin ended. Ordered basket. ; ordrng 1 W10752719 (basket)
We serviced a
GENERAL ELECTRIC LAUNDRY CENTER
Model PFQ97HSPV0DS
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
10/18/2024
Replaced part and unit needs to be connected to Wi-Fi for more updates and adjustments. Mentioned to the customer to have that done and updated through GE web to be able to use the unit properly.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PFE29PSDASS
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
10/18/2024
"Complaint of rf not cooling properly, has a thermostat on top shelf measuring 54, one item on n mid shelf , measured and read 43, unit is set to -6 and 34. One item In freezer and measured at -2. Compressor/ fans running and air a high rpm. Temp set at -6 and 34, says actual temps are -8 and 54. Set temps to 0 and 38, turned on power cool. Can hear fan running, but not feeling any air flow. Verified flow to crisper drawer only. Pulled off evap cover and unit went into defrost in process, good rf evap frost pattern., unit came back on and ff evap fan not running. Pulled it out and fan is physically seized. Quoted for fan labor and accepted. Worked fan repeatedly and became freer moving and is running, loudly. I explained it is working now, but no guarantees it will keep working til we return.Collected for part and additional labor per cc. Office to contact cs when parts come in to schedule return ; ordrng 1 WR60X26866 (Ff evap fan)"
We serviced a
WHIRLPOOL WASHER
Model MVWC400VW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/17/2024
"Inspected and found broken lid lock, will order and return tomorrow ; ordrng 1 WP8318084 (Lid switch)"
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/17/2024
"Techline sr#774030687. Verified compressor seized with Techline, unit needs entire base assy replaced. Needs 2 techs and 2 hours on return. Will submit estimate.; rqstng P&A on 1 W11095574 (Base), states that autho needed"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
10/17/2024
"Customer complained washer not finishing cycle, found drain pump intermittently working. Verified proper operation after installation of new pump. Also found cold water valve leaking at customer valve on the home. Informed customer they will need to get plumber to replace cold water valve on home not machine. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
10/17/2024
"Bad tub, JM is Reordering outer tub.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
10/17/2024
"Unit is under 1yr wp warranty per service bench. Cs believes it is not getting enough to water. No errors in history, completed diagnostic (test 12) fine. Each valve running. All functions testing properly.Tested with a load of towels and water level was sufficient for load when set for towels. ; dspstn on spec-tagged invntry: 1 W11688994 VALVE (HOT) and 1 W11688995 VALVE (COLD)"
We serviced a
WHIIRLPOOL DRYER
Model WED4900XW0
Near Plainville, Massachusetts 02762
Aimee
Job Details:
10/17/2024
"Found the door switch broken, replaced and tested complete; used 1 WPW10569603 (Door switch) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF1
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
10/17/2024
"Found right door gasket , also ran test 22 damper is stuck open; rqstng P&A on 1 5303918903 (Cover w damper) and 1 241778307 (Gasket)"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
10/17/2024
"Checked over dryer and found lint screen not setting in fully causing clothing to grab it and twist, removed lint screen and found housing not sitting properly and lint build up in bottom on it. Removed housing and found screen hitting flap and lint cleaned and reinstalled housing checked filter and unit is now sitting proper and all operations are working to specs"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
10/17/2024
"Returned to install parts ordered by previous Tech installed new hinges , bearing age damper. Verified lid closing properly now. Showed customer had her close lid."
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
10/17/2024
Checked unit could not duplicate any abnormal sound from unit cust is getting hammering from house valve and getting a squeale from house valve advised cust to close off valve a little informed of use of unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/17/2024
Installed parts listed and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
10/17/2024
Inspected and found floor previously damaged and had damage waivers signed . icemaker not cycling. Also found terminal to inlet valve loose tightened and replaced icemaker cycle tested fine please allow 24 to 48 hours for ice production. ; used 1 W11700250 (ICEMAKER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
10/17/2024
Installed parts listed and ran through auto test unit now working properly.; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507EWH01
Near Ellington, Connecticut 06029
Gary V.
Job Details:
10/17/2024
"Inspected and found multiple problems main control board no longer defrosting unit, fresh food evaporator fan motor broken, and freezer module broken, will submit estimate and call. Customer will have unit thawed out for return trip. ; rqstng P&A on 1 W10843055 (Main aci) and 1 W11033168 (Ff fan motor) and 1 W11683243 (Freezer module)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ellington, Connecticut 06029
Gary V.
Job Details:
10/17/2024
"Inspected and found wire harness to the wash pump broken, will submit estimate for parts needed to be repaired and call for return date; rqstng P&A on 1 W11227372 (Harness) and 1 W11025157 (Wash pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
10/17/2024
Customer complaint is that ice maker stopped making ice. Found ice maker fan noisy and has a rattling sound. Ran test 56 and got error code E5 ice maker thermistor bad. Ordered Ice Box Fan and Ice Maker. ; ordrng 1 W10846539 (Ice Box Fan) and 1 W11658802 (Ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
10/17/2024
Wash moot not coming on. At beginning of cycle the drain pump runs then complete light blinks. Needs new motor sump assy. Quoted customer. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
10/17/2024
Installed new cooktop. All checks ok. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
10/17/2024
"Washer not spinning out. Found worn hub and shaft in gear case worn. Needs new hub and gear case. Left hub with customer. ; ordrng 1 W11454738 (Gearcase), used 1 W10324651 (HUB) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
10/17/2024
Installed new motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
10/17/2024
Customers complaint is washer still banging and damaged the front due to it hitting the counter top in front. The washer was wobbly again. Adjusted legs so washer level and had customer out in a load of towels. Got them wet and spun them out and all checks ok. Recommend customer wash like items to ensure a more balanced load. Customer not happy with scratch/dent explained that cosmetic damage not covered. Recommend referring back to the dealer they bought it from to see if they will exchange. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
10/17/2024
Customer complaint is that dispenser is not dispensing ice. Found auger coupler broken. Ordered auger coupler. ; ordrng 1 WP2220458 (coupling)
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ6
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
10/17/2024
Customer complaint is that oven was smoking and burners would not ignite. Burner heads needed to be flush and oven smoke is burn off smoke. Range checked ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
10/17/2024
"Replaced Gear Case, Cam, Belt, Hub and wash plate. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , and 1 WPW10006384 BELT"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
10/17/2024
The left door hinge broken replaced hinge operation normal ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001WW/AA
Near Griswold, Connecticut 06351
Amanda R.
Job Details:
10/17/2024
Stops making ice randomly set temps at -2 in freezer and 37 in ff section cleaned condenser coils ; rqstng P&A on 1 DA97-07603B (Ice maker)
We serviced a
LG DISHWASHER
Model LDFN343LS
Near Sterling, Connecticut 06377
Amanda R.
Job Details:
10/17/2024
It three are error code last week plugged unit in and it started normally let run thirty minutes couldnt duplicate issue
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
10/17/2024
F9e1 F7e1 fae2 errors needs new sump assembly ; ordrng 1 W11460945 (Sump)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE05
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
10/17/2024
"I replaced all previously ordered parts, tested operations no additional issues found with refrigerator today. Both evaporators producing full frost pattern upon departure. All fans and blowers are working properly. ; used 1 W10902214 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS2
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/17/2024
"Complaint not eating, making a loud buzzing noise. Magnatron has failed causing issue. I thought it was a diode replaced diode just to be on the safe side no change.; ordrng 1 W10754299 (Magnetron), used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/17/2024
Complaint oven keeps error out . I found main control board has failed F1e1 f1e0 f3e0 f1e1 I am ordering main control board and temperature sensor to repair.; ordrng 1 W11594224 (Control) and 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/17/2024
Complaint dryer will not spin but is heating. I found drive motor will not spin unless given a push and even then it spins very very slowly I took dryer apart completely verified. Incoming voltage was correct verified idlers and police are all working properly. No belt issues I tried removing blower wheel will have to break blower wheel apart to remove motor. Ordering main control board as well due to F1 E1 error code.; ordrng 1 279787 (Motor) and 1 WP697772 (Blower) and 1 W11526003 (Control)
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/00
Near Heath Springs, South Carolina 29058
Jonathan J.
Job Details:
10/17/2024
Complaint refrigerator is not cooling properly in the freezer or the fresh food section. Freezer is like a refrigerator. Fresh food section is warmer than expected is still somewhat cooling but barely. Compressor making loud noise when it turns on unit is having a sealed system issue our company does not service seal system issues with LG. Customer may need to contact Lg But will definitely need to contact their extended warranty
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
10/17/2024
Complaint dryer making a loud grinding noise. I found idler had come off bearing is defective. I replaced idler assembly tested operation. No additional issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
10/17/2024
Complaint dryer making a loud grinding noise. I found idler had come off bearing is defective. I replaced idler assembly tested operation. No additional issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
10/17/2024
"Led in ff section flickers needs to be replaced ; rqstng P&A on 1 W11527432 (Led), dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
10/17/2024
Im installed new valve and ice maker. Ice maker filled and cycled properly. Please allow 24 hrs for ice production. ; dspstn on spec-tagged invntry: 1 W10884390 ICE MAKER
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
10/17/2024
Checked and tested. Found right front element not cycling correctly. Heats properly and can adjust level but does not cycle. Ordering infinite switch and element. Checked part availability and scheduled return for 10/22 AM ; ordrng 1 W10917724 (Infinite switch) and 1 WPW10251108 (Element)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
10/17/2024
"Removed and replaced control, tested, still has the same issue. Ran diagnostics, no stored error codes. Confirmed correct voltage. Called tech line spoke to Nate SR# 7739893037. Performed multiple checks on all circuits. Sensor wiring not ohming properly. Sensor tests good. Called Jeff, went through checks with him. Determined sensor wiring issue. Though not showing F3 error. Ordering sensor wire kit and harness. Tech line would not recommend replacing range.; ordrng 1 W11679879 (Sensor wire kit) and 1 W11750780 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
10/17/2024
"Removed and replaced valve. Reassembled, unable to test for proper operation due to water supply to house being turned off. Valve is actuating properly but cannot test for flow."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/17/2024
"Returned to install compressor. Installed compressor and all parts with it. Pulled vacuum for 20min after installing compressor. Steady . Charges 56g r600. Frost pattern started. Verified proper operation. Informed customer to give 24hr for cool. 48 for ice. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504445 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/17/2024
"Customer complained unit lid lock broke. Confirmed complaint. Found lid lock not registered when prompt to lock. Installed new lid lock, verified all functions working in service mode. ; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA
Near Stafford, Connecticut 06076
Gary V.
Job Details:
10/17/2024
"Inspected and found no ice production, Main control board no longer sending voltage to the icemaker, and the icemaker reset button is broken. Will submit estimate for parts that need to be replaced and call for return date.; rqstng P&A on 1 Da97-15217b (Ice maker) and 1 Da97-20561c (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/17/2024
"Tested and ran diagnostics. Found F8E1 lo flo error. Removed and replaced both hot and cold valves. Ran manual tests for both valves, operating properly. Ran quick test cycle. All components operating properly.; dspstn on spec-tagged invntry: 1 W11688994 VALVE (HOT) and 1 W11688995 VALVE (COLD)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/17/2024
"Disassembled dryer. Found clip missing from motor mount and blower wheel loose from center hub. Could not get hub off motor shaft. Ordering motor, blower wheel and clip. Checked part availability and scheduled return for 10/22 AM ; ordrng 1 W11364931 (Motor) and 1 WPW10121316 (Clamp) and 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/17/2024
"Arrived and found model/serial number on ticket does not match unit. Took picture of tag on washer. Called office, advised them of issue. Advised customer that she will have to call warranty company and have new dispatch created with correct information. No service performed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
10/17/2024
"Arrived and asked customer if unit was under warranty, she said it had an extended warranty through Rent-A-Center. customer unit was not under warranty under this ticket. She will need to call Rent-A-Center to get extended warranty. Have Rent-A-Center call whirlpool. Left call ."
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
10/17/2024
Returned to install new drum springs and shocks. Installed parts ran unit on high speed spin. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Wallingford, Connecticut 06492
Jimmy R.
Job Details:
10/17/2024
"Checked over unit and found latch falling down causing it to hit drum and make noise, found latch clips had broken off and bezel clip broken, replaced latch and recalibrated unit all operations now working properly. Will order bezel and return with part ; ordrng 1 W11394572 (Latch) and 1 W11545554 (Bezel), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/17/2024
Returned to install icemaker and vajve . Installed parts. Verified proper operation.
We serviced a
WHIIRLPOOL WASHER
Model WTW5105HW1
Near China Grove, North Carolina 28023
Jenn F.
Job Details:
10/17/2024
"Complaint unit does not power up and the lid is locked. Tested drain pump at the board 1.7 ohms. Tested at the drain pump 1.7 ohms. Harness is good. Board and drain pump are bad. Provided estimate, declined repair at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Kannapolis, North Carolina 28081
Jenn F.
Job Details:
10/17/2024
Complaint the lid will continuously just lock and unlock. Error f2e3 acu error. Ran diagnostic and the error came back up. Calibrated the control. Called whirlpool techline. Advised to replace the main and door lock. Sr# 7740131099 Order parts; ordrng 1 W11513248 (Door lock) and 1 W11513246 (Control)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, North Carolina 28078
Jenn F.
Job Details:
10/17/2024
"Complaint lowes removed the oven to install cabinets in the kitchen. Trim piece was not removed during the removal and install of the oven causing the trim to break. Replaced the trim. Checked oven temp, average temp when set for 350 is 345. Within normal range. Showed customer how to calibrate the oven bake temp. Tested ok."
We serviced a
WHIRLPOOL RANGE
Model WFGS3530RS0
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
10/17/2024
"Right side panel damaged. Order part. ; (created new UIS, deleted prior attachment to UisID 231608), ordrng 1 WPW10162245 (Right panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Concord, North Carolina 28027
Jenn F.
Job Details:
10/17/2024
Complaint ff door gasket ripping at the top and bottom. Replaced door gasket. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Concord, North Carolina 28027
Jenn F.
Job Details:
10/17/2024
Complaint the fridge door gasket falls off when the door is opened.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
10/17/2024
Complaint door strike broken. Replaced strike. Calibrated control. Tested ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mount Pleasant, North Carolina 28124
Jenn F.
Job Details:
10/17/2024
"Complaint unit would start and go between sensing and fill, filling and draining. Replaced the control board. Calibrated the control. Tested ok"
We serviced a
WHIRLPOOL RANGE
Model JES1750ES1
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
10/17/2024
"Checked over oven and found when baking to 350 degrees unit would not get to temp, checked bake element and found element had failed burning a hole in cover and causing no heat, when removing lower cover screws had stripped out will order new screws, element and cover due to burnt. Parts tentative p/a ; ordrng 1 W10779716 (Bake element) and 1 W10777210 (Oven bottom) and 2 W11233072 (Screw)s and 2 W11233072 (Screw)s"
We serviced a
LG WASHER
Model WT6105CW
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/17/2024
"Complaint of loud noise that wouldnt stop unless unplugged. Ran normal cycle, went through sensing and into wash fine. Fill spin, agitate functions verified. Found issue, drain pump, loud rattling and not draining. Quoted for drain pump/labor. Model number would not come up for part lists, so had to go by my pictures, possibility of being incorrect.Accepted. Collected in full via check; ordrng 1 Agf30196101 (Drain pump)"
We serviced a
MAYTAG WASHER
Model n/a
Near Northampton, Massachusetts 01060
Chris B.
Job Details:
10/17/2024
Complaint that the washer is not spinning out the clothes. Found bad transmission and no model and serial number on the unit to be able to quote. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
10/17/2024
Complaint that the ice maker not making ice. Found error code F5. Ran IM three times. Second time it stopped turning. Evaporator fan is very loud and ran the fan and it giving signs of stopping and running rough and theres no ice buildup.; ordrng 1 W11452196 (Evaporator Motor) and 1 W11658802 (Ice Maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/17/2024
"Customers complaint to tech previously found as of frosting and bad gasket was found to be reason and gasket preferred and replaced.This call is specifically for the icemaker not dispensing, bin not coming out. It is a separate issue. Can see a substantially over filled tray of cubes in bin, bin not collected Ning out and auger unable to move which can be from joined ice, but also possibly motor issue.Ordering auger motor/coupler, ice bin, icemaker and valve. Valve requires removing bin assy from rf section and rf doors. 2x time.Office to contact cs when parts come in with authorization to schedule return.; ordrng 1 W10822606 (Auger motor) and 1 W11228132 (Coupler) and 1 W11574764 (Ice container) and 1 W11567408 (Dual valve assy) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
AVANTCO FREEZER
Model WZC3115DW
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/17/2024
"Wrong product, not a whirlpool freezer, it is a commercial grocery store unit by Avantco, model 178gdc49fhcw serial 720131917.Notified office and explained to cs that we don not work on the commercial units, that they we need to contact their contract company again. That the call was set up on a different unit."
We serviced a
MAYTAG WASHER
Model MHWE500VW00
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
10/17/2024
"Unit has been giving intermittent suds or F35 error. Ran normal cycle and did not replicate error.Multiple F35 errors in history and f21. F35 pressure sensor failure, f21 long drain.Pressure hose showed no damage and no build up of suds in unit. Unit drained fine when cancelled.Quoted for pressure sensor/labor.Accepted, collected in full via cc.; ordrng 1 Wpw10312527 (Pressure sensor)"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
10/17/2024
"Tested unit and found console not responding when powering up ran a diagnostics cycle and unit would only display error F6e2 a communication error between console and main control, removed console and found control solider joints running into each other from corrosion cleaned and unit started operating normally but panel needs to be replaced or will happen again. Will order new console and return, parts tentative p/a ; ordrng 1 W11115283 (Control panel)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Milford, Massachusetts 01757
Aimee
Job Details:
10/17/2024
Cust ran 3 times no leaks on four cycle dripped right corner Samsung replaced 2 doors complete and leak kit has been installed.Never replaced the gasket Ran dishwasher full cycle to dry didnt dripBut there is evidence of a leak by hinge.Leak is erratic doesnt always leak when does it drips.; rqstng P&A on 1 DD62-00097B (Seal) and 1 DD97-00559A (Center spray arm under rack)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
10/17/2024
Complaint that the dryer is not spinning out the clothes. Found bad harness wire and drain pump wont run. Will order new harness for approval. ; rqstng P&A on 1 W11591637 (Harness Wire)
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near New Britain, Connecticut 06051
Ruben C.
Job Details:
10/17/2024
Checked unit found start switch was not connected reinstalled made sure it doesnt come off started unit normally ran cycle heating normally
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Britain, Connecticut 06053
Ruben C.
Job Details:
10/17/2024
Checked unit ran diagnostics normally could not duplicate any problem with unit cust said water was not going reset unit by unplugging no error code tested normal
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Millis, Massachusetts 02054
Aimee
Job Details:
10/17/2024
Installed new hoses customer drain was high but went in drain aleast 6 inches Also secured with zip ties around stand pipe Ran fill and drain couple of time didnt leak Asked customer to toss a wash in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, South Carolina 29745
Mitch H.
Job Details:
10/17/2024
Removed and replaced both refrigerator door gaskets. Used heat gun to mold gaskets and ensure proper seal around full perimeter of doors. All sealing and operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near York, South Carolina 29745
Mitch H.
Job Details:
10/17/2024
Found condensation along top of freezer door gasket. Condition described in video on Service Matters. Ordering auxiliary gaskets.; ordrng 2 W11159728 (Gasket)s
We serviced a
LG WASHER
Model WM8000HWA
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
10/17/2024
Replaced drain pump ran cycle filled normally ran drain and spin drain normally tested full operation normal; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Windsor, Connecticut 06095
Chuck M.
Job Details:
10/17/2024
Customer complaint is that dishwasher was not washing properly. Found wash motor was not spraying water. Replaced wash motor from T/S and tested. Dishwasher is working properly. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model JDB8200AWS0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/17/2024
Dishwasher not starting the start button flashes. Jumped out door switch and everything started working properly. Needs new door sw. ; ordrng 1 W10619006 (Door sw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVQ03
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
10/17/2024
"Unit not cooling either section. Compressor and fans running on arrival and decent air flow, no frost build up in fr. Sealed system issue. Denied repair. Collected for service call only ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
FRIGIDAIRE DISHWASHER
Model GDPP4517AF0A
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
10/17/2024
"Notes say 1 load after repair, 20 minutes into cycle it was leaking. Ran unit for 30 minutes, again not leaking a drop. Unit does have some suds in unit, looks to be using finish tablets. Unit empty during tests. Break room in office.Door foam dry, removed toe plate and dry. No rinseaid in dispenser. Settings on test cycle, using saved favorite cycle, normal, surge,wash temp normal, heated dry.Did pull unit out and lower back legs a little.At this any part order would be a guess as failure cannot be recreated. If reoccurs leave unit as is. Hopefully then can be recreated and source of leak found. There are water stains on door foam. Most likely issue is gaskets and I have put a quote together for door gaskets/labor. It is an educated guess as can not replicate.unit ran for around 45 minutes total in testing this visit.No additional charge for this visit"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
10/17/2024
Customer complained unit wont shut water off found overflow condition error code. Found valve stuck open opened will not close have to turn water off at wall. Ordering new valve. Informed customer office will call when parts come in. ; ordrng 1 W11513255 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near York, South Carolina 29745
Mitch H.
Job Details:
10/17/2024
"Found no leaks from filter, filter housing or water line connections on arrival. Customer says issue is sporadic and does not leak all the time. Customer showed me picture from 9/22 of drip from right side. Called tech line spoke to Joe SR#7740137941. He had no suggestions other than to replace filter housing again. Ordering housing. Advised customer that office will call to schedule when part arrives.; ordrng 1 WPW10394053 (Filter housing)"
We serviced a
KITCHENAID WALL OVEN
Model KEBK101BSS00
Near Pelham, Massachusetts 01002
Chris B.
Job Details:
10/17/2024
Complaint that the oven temperature is off by 50^ degrees. Ran the oven and seems all working normal. Showed customer the exact temperature while cycling it. Showed customer how to adjust temperature just in case they need to. Customer was quoted $50 for the third appliance from the office. No issues with the oven.
We serviced a
BOSCH DISHWASHER
Model SHE3AR76UC/28
Near Ware, Massachusetts 01082
Chris B.
Job Details:
10/17/2024
Complaint that the dishwasher is has an error code F24. Found debris caught in the drain hose slowing the drainage and bringing the error code back on. Collected for minor repairs.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
10/17/2024
Customer complaint is that dishwasher door was slamming down. Confirmed and found hinge broken. Replaced both hinges and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
SAMSUNG DRYER
Model DVE54R7600C/A3
Near Bridgewater, Massachusetts 02324
Aimee
Job Details:
10/17/2024
Found needed a tune up and cleaned the blower and vent it side .Tested complete; used 1 DESAMkit (Samsung dryer repair) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
10/17/2024
"Went to install control and found housing not the same tried to swap over but control is different, control came packed in box wrong need to reorder control. Parts tentative p/a; ordrng 1 W11608056 (Main control), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/17/2024
Both sections not cooling. Fans and compressor running. No frost on Evan. Needs new compressor and system leak checked. ; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Eastford, Connecticut 06242
Amanda R.
Job Details:
10/17/2024
Lost complete cooling compressor kicking off on overload needs new compressor ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Somers, Connecticut 06071
Gary V.
Job Details:
10/16/2024
"Inspected and found water weeping past inlet valve causing leak inside drum, will submit estimate and call with return date.; rqstng P&A on 1 WPW10247306 (Inlet valve)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near West Hartford, Connecticut 06110
Ruben C.
Job Details:
10/16/2024
Replaced fan motor motor started imediately tested normal advised cust to give 24 hours to cool down ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near South Windsor, Connecticut 06074
Ruben C.
Job Details:
10/16/2024
Checked unit found drain pump seized replaced drain but unit is taking longer to drain have informed cust should have drain pipe behind lazy Susan checked cust said to leave unit out to call someone for that ; used 1 W11412291 (Drain pump) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Brockton, Massachusetts 02301
Aimee
Job Details:
10/16/2024
"Installed ice maker used test button didnt advace Teste can cn90 pin no power out of any pins should have voltage. removed icemaker to send back to shop. Needs ice maker control for freezer ice maker ; rqstng P&A on 1 DA92-01199F (Pcb), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
10/16/2024
"Tested unit and found when plugged back in unit would go right to a drain cycle, canceled out cycle and when rotating cycle selector unit would star5 to drain and shut off. Ran diagnostics and checked for errors finding F1e1 main control fault ran a calibration cycle then a normal cycle with drain still coming on then shutting off main control faulty will order and replace. Parts tentative p/a ; ordrng 1 W11578827 (Main control), states that autho needed"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
10/16/2024
"Unit noisy in tumbling, found worn support and pulley. Quoted for dryer kit/labor. Accepted. Replaced supports and pulley and unit running smoother; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
10/16/2024
Model and serial tag blurred cant read if customer dose not have registration card need to get new tag mailed to them
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
10/16/2024
Freezer led bulb burnt out. Needs new. Not the type customer can replace themselves. ; ordrng 1 W11602886 (Led light)