We serviced a
MAYTAG M/W OTR
Model MMV1175JZ00
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
12/06/2024
Complaint unit is not heating. Quoted customer for mag replacement. Customer said they were going to shop around. If customer calls back order mag and diode.; ordrng 1 W11391712 (Mag) and 1 W11256462 (Diode)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Davidson, North Carolina 28036
Johnny
Job Details:
12/06/2024
"Could not reproduce leak during visit. Cx stated it leaks occasionally not consistently, did not see any water evidence. Observed dishes to be improperly loaded. More than likely the reason for leak, I showed cx in owners guide the proper way load dishwasher.; dspstn on spec-tagged invntry: 1 W11725437 GASKET"
We serviced a
WHIRLPOOL OVEN
Model WOC95EC0AS0
Near Davidson, North Carolina 28036
Johnny
Job Details:
12/06/2024
F1e5. Needs to replace control and inverter boards in unit. ; ordrng 1 WPW10412514 (Board) and 1 WPW10632435 (Main board) and 1 WPW10486188 (Board) and 1 W10217711 (Inverter board)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, North Carolina 28115
Johnny
Job Details:
12/06/2024
Cx stated this is the second unit and still not working. Unit not receiving proper voltage. Will need an electrician to rectify situation.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, North Carolina 28270
Caleb
Job Details:
12/06/2024
"Ran diagnostics. Tests spin to confirm issues. Received an F7-E1 error. Found that the cam was extremely loose and the belt was off the motor and cam. Replaced cam and tightened nut. Put the belt back on and tested the unit, unit checks fine, corrected balance issues. Ordering shield due to damage.; ordrng 1 W11409708 (Shield)"
We serviced a
WHIIRLPOOL VENTHOODS
Model UXT4130ADS2
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/06/2024
"Unit is under 1yr wp warranty per receipt, took photo.Motor not running, voltage to and from switch. Connectivity is good on all wires, motor is open. Ordering motor.; ordrng 1 W10910693 (Motor assy)"
We serviced a
WHIRLPOOL RANGE IM KFC
Model WFE505W0JS0
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/06/2024
"Trip covered by authorization. Trips breaker while preheating, says they reset breaker, does this a couple times, then works and cooks fine after that. Is on a 50A breaker.Ran a broil first and working fine, switched to bake and at 320 the breaker tripped. Breaker not warm. Terminal connections good, customer network l looks good, outlet contacts/ plug look good, no scorch marks any where. Unit preheated to 350 fine on second attempt.24 ohms on bake element. Did find 240vac to broil less then a second when brake cycles, voltage large at both is what was found when this last happened in 2022 and control was replaced.Called techline gave findings and history and he verified unit will get voltage to boil during preheat and occasionally switch on during bake. Possible weak breaker.Sr770457747"
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/06/2024
"F5e4, f2e1, F5e1 lid lock failures. Quoted for lock/labor. Accepted. Replaced lid lock, ran diagnostic cycle fine, let unit run quick cycle to clean itself out; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/06/2024
"F5e2, f2e1 errors, lid lock not locking, verified failure in diagnostics. Quoted for lid lock/labor. Approved. Replaced lid lock, completed diagnostic cycle fine. Ran drain and spin fine.; used 1 W10861642 (DOOR LOCK) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH955AWS
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
12/06/2024
"Complaint of no power, door handle broken opened door and no voltage at door switches, no voltage at terminal box. Found switch was off by stove, that is the power to the dishwasher. Once turned on all is running. Ran cycle for several minutes and cancelled, drained fine. Unit usable with door latch as is.Charged just for service call, no failure, was just turned off."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/06/2024
"Replaced inverter board d for F5e1 inverter failure code. Still gives error. Verified 120vac coming to the inverter, voltage going to magnetron wouldve be beyond readable value. Only other connection from inverter would be logic micro voltage wires to control. Discussed finding with Randy at office. In warranty all three (inverter, magnetron, control are advised to be replaced as one can take out the others.) most logical failure at this point is the magnetron as unit regulator me for a couple seconds before giving error and do not hear the magnetron kick on. Explained there is still a possibility of a control issue, but next logical part would be the magnetron.Agreed to go ahead with magnetron, no additional labor, part only which has been paid to n full via cc. Office to contact cs to schedule return. Not does have to come out of wall to access magnetron/ inverter.; ordrng 1 W11578959 (Magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW6150PB0
Near Matthews, North Carolina 28105
Caleb
Job Details:
12/06/2024
"Strike broken, used stock strike, unit checks fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
12/06/2024
Complaint that the dishwasher is not draining properly. Found bad drain pump. Used TS #W11412291. Ran diagnostic cycle and all running normal.; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/06/2024
Complaint that the dryer is not drying properly and taking too long. Found flame not strong enough. Found gas valve on the home was not opened all the way. Opening that valve to max open would shut off the gas. Brought back the valve a 1/4 of the way and got good gas pressure to the dryer again. Gas valve on the wall needs to be verified. Customer will have it checked. No issues found with the dryer.
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/02
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
12/06/2024
"Complaint that the refrigerator is not getting cold in the fresh food section. Found evaporator fan not running and no voltage reaching the fan. Will order parts for approval.; rqstng P&A on 1 AEB73764526 (Evaporator Fan) and 1 EBR83845024 (Control Board), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA
Near Somers, Connecticut 06071
Chris B.
Job Details:
12/06/2024
Complaint that the refrigerator is not cooling properly. Found bad evaporator fan. Quoted parts and labor. Customer will think about it. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
12/06/2024
Installed new latch and harness ran a test cycle and unit is now locking lid and completing wash cycles.
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Springfield, Massachusetts 01129
Chris B.
Job Details:
12/06/2024
Replaced heating element and cycled the bake and all working properly.
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
12/06/2024
"Ran dryer due to unit. Asking a loud noise after a few min of running and found noise coming from a roller or the idler, removed access cover and found when tumbling idler pulley not moving found when it would move it would make a loud squealing. Replaced faulty idler and lubed rollers ran a cycle and unit is now tumbling and operating to specs ; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/05/2024
Arrived and customer was unwilling to sign moving waiver so we can work on unit. Directed customer to speak with management/office. At time of submitting this ticket I have a duplicate ticket to return later this afternoon under direction of BK. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Worcester, Massachusetts 01602
Glenn
Job Details:
12/05/2024
"Complaint dryer is very loud. Found motor fastener damaged in blower wheel rubbing on . Installed parts, blower motor and wheel tested all OK ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER WHEEL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
12/05/2024
Tested found encoder not responding to commands it intermittently goes out washer will not start order parts encoder and control ; ordrng 1 W11627516 (UI encoder) and 1 W11532978 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Worcester, Massachusetts 01606
Lee
Job Details:
12/05/2024
"Customer states long dry times.Confirmed complaint. Found venting clogged, failed vent test, advised getting vent cleared."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Holden, Massachusetts 01520
Lee
Job Details:
12/05/2024
"Customer states agitator fell off, confirmed complaint, found bolt that holds agitator on was missing, see quickpics, bottom of agitator totally worn out, threads on gearcase which bolt that holds washplate down rusted and filled with debris, would need to replace gearcase as well, see quickpics.Customer does not want to continue with repair.W11418231 66.56W10772621 9.37W10528947 31.13W11454738 270.79"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS02
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/05/2024
"Complaint when water is turned on chiller tank is leaking in fresh food section. I found complaint true tank is split. ; ordrng 1 WPW10276792 (Tubing kit) and 2 WP2300868 (FITTING 5/16-5/16)s, used 2 WP2198677 (FITTING 1/4-1/4) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Charlotte, North Carolina 28214
Clinton
Job Details:
12/05/2024
Installed new compressor charged to 56 grams pulled vacuum let set for 20 mins confirmed no leaks compressor is running
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Holliston, Massachusetts 01746
Aimee
Job Details:
12/05/2024
"Found the fridge freezer not running front display not back lighting. Couldnt runningUn plugged waited 15 every checked the 3 way valve seemed loose , checked connectionCheck if the inverta was blinking isnt and the condenser fan was on Seems to be cooling Need front ui ; rqstng P&A on 1 W11387386 (Ui)"
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Holliston, Massachusetts 01746
Aimee
Job Details:
12/05/2024
Tested burner all working normal Cust seen flick of yellow flameCleaned igniter all working As intended
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
12/05/2024
"I found evaporator was frozen over. I had to defrost evaporator core. I found drain was clogged, causing evaporator to freeze over. I replaced water filter housing to be on the safe side since previous technician ordered no further issues found or reported with appliance at this moment."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Charlotte, North Carolina 28214
Clinton
Job Details:
12/05/2024
Ice maker needed. Hit test switch no function ordered ice maker; ordrng 1 W11700250 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Salisbury, North Carolina 28146
Johnny
Job Details:
12/05/2024
Unit leaking water from water dispenser. Will need new water valve.; ordrng 1 W11645245 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Spencer, North Carolina 28159
Johnny
Job Details:
12/05/2024
"Unit not switching between crushed and cube due to solenoid being frozen, replace with new one. Tested unit. Working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DC
Near Salisbury, North Carolina 28144
Johnny
Job Details:
12/05/2024
"Installed new part, basket was rusted onto old gearcase. Groves was damaged from gearcase. Needs new spin basket.; ordrng 1 W10811960 (Spin basket), dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC and 1 W10754448 CLUTCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near Charlotte, North Carolina 28216
Clinton
Job Details:
12/05/2024
Customer stated they had electrician one out and replaced breaker and it hasnt happened since then but u it is fully functional and cooling on arrival I checked for burnt wiring at compressor or broken wires seen nothing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Salisbury, North Carolina 28147
Johnny
Job Details:
12/05/2024
Not available ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, North Carolina 28269
Clinton
Job Details:
12/05/2024
U it has stripped spin basket unit drains fine. U it needs spin basket and washer plated order told customer part will arrive at there home and to check for damages ; ordrng 1 W10752719 (Spin basket) and 1 W10902814 (Wash plate)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, North Carolina 28269
Clinton
Job Details:
12/05/2024
The noise is gone from the original repair the customer is not satisfied from the noise but to me it sounds like a normal dryer.. there no further issues with dryer it is compliance with a dryer..he wants it replaced. 774045720 tech line received videos from today said it sounds like a normal dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Charlotte, North Carolina 28205
Clinton
Job Details:
12/05/2024
Water valve humming replaced valve unit water now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rock Hill, South Carolina 29732
Brandon
Job Details:
12/05/2024
Complaint unit is making grinding noise. Found on arrival that unit is getting out of balance easily and transmission is bad. Ordering parts for repair. Please let customer know when we can return. Need two slots of time for repair.; ordrng 1 W11130362 (Suspension) and 1 W11454734 (Transmission) and 1 W10752719 (Tub) and 1 W10528947 (Hub)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near York, South Carolina 29745
Brandon
Job Details:
12/05/2024
Installed harness and control and found that lid would not latch. I do not have the right latch for this repair. It has the right part number on it but a completely different part in the box. I need the right latch for this repair.; ordrng 1 W11670519 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Tega Cay, South Carolina 29708
Brandon
Job Details:
12/05/2024
On arrival I installed control. Started cycle after installation and it started immediately. No other issues found. Customer stated that they have the extended warranty and is calling whirlpool to send over authorization number.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
12/05/2024
"Complaint microwave is not heating. I found complaint true. I found magnetron and diode has failed. I replaced diode and magnetron. Everything is working properly and heating fine.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON , used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/05/2024
"Complaint refrigerator leaking from unknown location. I found drain tube was clogged, allowing water to leak onto the floor around compressor area. I cleaned drain tube S trap removed bacterial debris, tested operations no issues found no ice. Clogging evaporator drains drains in on both evaporators are clear."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Charlotte, North Carolina 28209
Clinton
Job Details:
12/05/2024
Unit has 72 volts at terminal block will need electrician to come fix incoming voltages
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Stallings, North Carolina 28104
Jonathan J.
Job Details:
12/05/2024
"Complaint icemaker shuts down, randomly the randomly turn itself back on. I found main drain pump. Sticking not allowing water to drain out of catch basin. I also found water level sensor has failed as well. Unit will not stop filling with water for the second fill. Ordering parts. ; ordrng 1 W11542867 (Pump) and 1 W11539855 (Pump)"
We serviced a
KITCHENAID RANGE
Model WEE745H0LZ3
Near Concord, North Carolina 28025
Johnny
Job Details:
12/05/2024
"Installed new part, tested unit. Working as designed. However unit needs screws and clips that hold piece under user interface ; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Concord, North Carolina 28027
Johnny
Job Details:
12/05/2024
Unit not receiving proper volts. Must Have 240 volts. Will need electrician to rectify situation.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Charlotte, North Carolina 28203
Caleb
Job Details:
12/05/2024
"Replaced defective leds, unit checks fine.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Charlotte, North Carolina 28212
Caleb
Job Details:
12/05/2024
Documented with Techline. Found an error for over suds. Ran automatic test mode with no issues. Tested unit out of diagnostics to check for evidence of over-suds. Informed customer of proper use and care. SR#7740469493
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP03
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/05/2024
"Entered diagnostics, confirmed error. Cleared errors, tested, microwave is heating and operating properly at this time. Quoted customer for replacement of magnetron and saved estimate. Customer says if issue returns she will likely replace rather than repair. Collected for service call on cc.; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/05/2024
"Customer had compactor out. Removed and replaced control switch and escutcheon. Tested, compactor now operating properly. Did not need other switch. Left with customer. Escutcheon did not come with overlay. Ordering overlay. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11050447 (Overlay)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
12/05/2024
"Entered diagnostics, set 3-way valve to home position. Removed and replaced compressor, inverter, drier and related parts. Charged with nitrogen to 250psi, checked for leaks, none found. Allowed unit to sit for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge (56g) of R600a. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600a (Refrigerant) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB10
Near Gastonia, North Carolina 28054
Mitch H.
Job Details:
12/05/2024
"Removed and replaced ice maker and valve. Cleared ice plug in fill tube. Reinstalled ice maker assembly, tested, cycled and filled correctly."
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/05/2024
"Disassembled freezer compartment. Removed and replaced harness with defrost thermostat and freezer thermistor. Reassembled, plugged refrigerator back in. Ran service tests 1 and 5 for defrost thermostat and thermistor. Both now check good and passed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
12/05/2024
Tested and found loud squealing and grinding noise coming from gear case. Also found excessive movement in tub. Ordering gear case and related parts. Also ordering suspension kit. Advised customer that office will call to schedule when parts arrive; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11130362 (Suspension) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
12/05/2024
"Customer complained shelves not even and sound on ui stopped working. Confirmed no sound on ui checked connections all connections good. Found shelves looked fine slight difference in one, informed them shelves not covered under warranty. Could try to call whirlpool to get shelf sent to them. Ordering UI due to issues with ui, no sound and sought visual glitching. Scheduled return call for 12-19-24 am ; ordrng 1 W11636544 (Ui)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM3
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
12/05/2024
"Customers complained of damaged gaskets and dirty coils. Quoted repair with gaskets , customer denied repair. But wanted coils cleaned . Leaned coils. Collected labor fee. No serial number on sticker ."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/05/2024
"Customer complained vent fan came on by itself and edit code appeared. Had to cut breaker. Found control error, replace control from pre Id. ran unit to test. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/05/2024
"Returned to install control board. Ran service test , all functions working. Ran quick wash unit filled and started washing , canceled quick wash after running for awhile and unit drained. Verified proper operation."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1153XVB2
Near Charlotte, North Carolina 28212
Brandon
Job Details:
12/05/2024
Complaint unit is not turning or heating. Also light under unit wont work. Found that unit has cockroach infestation.
We serviced a
SAMSUNG REFRIGERATOR
Model RSG257AARS/XAA
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
12/05/2024
Complaint unit is not cooling properly. Found on arrival that unit does not have frost pattern on either evaporator and compressor is on. Customer said they did not want to go through with sealed system repair on unit due to age.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/05/2024
Returned to install parts ordered by previous tech. Installed dsi board and valve. Ran bake and broil. Both igniting. Verified proper operation.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/05/2024
Replaced drain pump and control unit checks fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
12/05/2024
"Found both compartments not cooling, compressor motor seized. Starting device checks fine. Compressor extremely hot. Advised customer to leave unit unplugged until repair. Unit needs new compressor and filter. R134a.; ordrng 1 W10233960 (Compressor) and 1 WPW10143759 (Filter)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/05/2024
"SR#7740384839. Found evidence of gas leaking from gas valve, ordering gas valve assembly. Contacted safety. Gas is off and informed customer that gas company will have to return to turn gas back on after service.; ordrng 1 W11652257 (Valve assy)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, North Carolina 28212
Caleb
Job Details:
12/05/2024
Lower harness defective. Advised customer of proper use and care. Replaced lower harness and took pics. ; used 1 W11643701 (Harness) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
12/05/2024
"Complaint unit not washing dishes. Replaced pump using truck stock and fixed portion of issue. Need spray arm to finish repair.; ordrng 1 WPW10491331 (Spray arm), used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSSO
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
12/05/2024
Complaint customer said burning smell was coming from unit. Found that customer dropped spatula on element. Element still works. No residue from spatula on element. No other issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
12/05/2024
Complaint unit is leaking. Found on arrival that water valve was not tightened properly. Tightened water valve and tested unit several times. No water leaked out of unit. No other issues found.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, Massachusetts 01603
Glenn
Job Details:
12/05/2024
Installed part tested all ok no leaks
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/05/2024
"Installed new evaporator fan on right , is running complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Midland, North Carolina 28107
Johnny
Job Details:
12/05/2024
"Installed new parts. Ran service cycle. Noise reoccurred. Loud screeching noise that is not normal operating sounds,. Unit has been worked on several times in a short timeframe. All major components have been replaced several times and issue is still present. STRONGLY RECOMMEND UNIT TO BE REPLACED. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 WPW10006384 BELT"
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
12/05/2024
Found the pully worn and belt going to break needed tune up.Installed and tested found vent old and crushed needs to be replaced Can hear stuff bouncing in vent tubAdvised to put 90 degree elbow with new semi ridged house; used 1 4392067 (Tune up lit) from stock
We serviced a
LG WALL OVEN
Model LWD3063ST/01
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/05/2024
"Replaced thermostat and tested both ovens, tested and lower oven bake and broil not heating, upper oven both work fine. Checked at control and 240vac , l2 has separate thermostat and with neither bake/broil working it would be the failure.Quoted for thermostat/labor. Office to schedule return when parts come in, oven will again need to come out to repair; ordrng 1 Ebg51439303 (Safety thermostat)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Mooresville, North Carolina 28115
Ryan S.
Job Details:
12/05/2024
"Customer complain, not eating well and making a noise notice felt it came off. Upon arrival open unit found felt had came off of front and back of inner drum. Front of bulkhead had been cut due to felt not being in place . needs front bulkhead . two felt hits and dryer repair kit . unit is heating properly must be airflow issue . Found and informed customer vent hose behind unit was smashed and to check to make sure vent in house is cleaned. Ordering parts informed customer office will call when parts come in. ; ordrng 1 W11162467 (Bulkhead) and 2 280114 (Felt)s and 1 4392067 (Repair kit) and 1 WPY055980 (Hi temp adhesive)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/05/2024
"Installed new interlocks and fuse ran microwave threw a cycle and unit is now operating properly ; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
12/05/2024
Ran washer and found unit going off balance causing it to stop and never complete a cycle. Ran a calibration on control and a factory reset unit went threw properly ran a spin and found unit shaking found legs not level making tub go off balance. Leveled unit and washer is now working properly set up Wi-Fi for customer and all operations are now working to specs
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
12/05/2024
"Checked over unit and found right door switch had come apart causing no lights in unit, replaced door switch and all lights are now working and unit is operating to specs ; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
12/05/2024
"Replaced control and ran diagnostic cycle fine. Plug behind unit still has no power so tested with extension the another outlet.Ran normal mail cycle though sensor by/ fill and into not agitate, filled properly, cancelled and drained."
We serviced a
LG DRYER
Model DLGX3571V
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
12/05/2024
"Replaced rollers, pulley and belt, running smoother."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW12
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/05/2024
"I found an icemaker bin was 3/4 away full. Upon arrival I found icemaker had broken and has been leaking hanging down appears to be a manufacturing defect in the support clip holding motor to the housing of the icemaker causing icemaker to only fill three cubes at a time. I replaced parts tested operations no further issues found unit is now dispensing water perfectly fine from both door and filter tube and icemaker. All cubes are full. I did find freezer temp was 4? positive fresh food temperature was 36?. I lowered overall temperature And closed freezer vent to make freezer colder and slowing the air speed at which it is getting into fresh food zone. Advise customer to watch for freezing food in fresh food compartment, and adjust settings as necessary. ; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Agawam, Massachusetts 01001
Jorden
Job Details:
12/05/2024
"Arrived and found error codes 8,4 (leak detected) and 9,2 (drain issue) stored in system, cleared codes. Ran 2 auto test cycles and a normal cycle but found no leaking occurring. Customer education on how to properly load unit ensuring bowls, pots, pans cups etc are loaded open side down to not accumulate any water. If they do and tip over minor flooding can occur and cause this situation. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
12/05/2024
"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call for return date.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Tub hub)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/05/2024
"Arrived and found lid latch receiving 120v and clicking but latch not working. Ordering lid latch. ; rqstng P&A on 1 W10810403 (lid lock assy), states that autho needed"
We serviced a
GE REFRIGERATOR
Model GFE28GSKLSS
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/05/2024
Arrived and found complaint: UI display not responding and lights not shutting off. Cycled power and lights issue went away but display still not responding. Verified door switches responding as expected but display is not receiving any power from main control. Verified all terminals plugged in and importantly the outlet has a loose ground so its likely at some the point the house received a power surge and without a proper grounding took out the controls. Ordering main PCB and UI panels under p/a. ; rqstng P&A on 1 WR55X46805 (PCB) and 1 WR55X44126 (Door control) and 1 WR55X45225 (Dispenser UI)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/05/2024
"Arrived and installed trim, tested fine."
We serviced a
KENMORE DRYER
Model ="79680272900"
Near Norton, Massachusetts 02766
Aimee
Job Details:
12/05/2024
Stacked with drop cyclingDifficult to test cycling to low Have voltage needs tune up and no heatNeeds supports and belt pulley Gave estimate heater with fuse .Would need to come down For repair Cust buyin new
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/05/2024
Customer complain you know would be cut on sometimes plugged it plugged it back in was checking to see if compressor will come back on and nothing was cutting back on no fans inside or compressor turned it up to highest temperature and eventually came on. Could not get unit to go into service diagnostics ordering new control board assembly. Informed customer office will call when parts come in.; ordrng 1 W11567936 (Control board)
We serviced a
JENN-AIR WALL OVEN
Model JMW2430IL03
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
12/05/2024
"Returned to install parts ordered. Installed mag, inverter and control. Ran microwave with water test, verified proper operation. Customer did also. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Springfield, Massachusetts 01104
Jorden
Job Details:
12/05/2024
"Arrived and installed condenser fan blade, tested fine."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF6A
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/05/2024
Complete dishwasher will not turn on. I found no issues with the dishwasher. Light switch was turned off as soon as customer turned on light switch dishwasher turned on less than five minutes.
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AF
Near Charlton, Massachusetts 01507
Lee
Job Details:
12/05/2024
"Customer states unit stopped making iceConfirmed complaint, found icebox fan does not run, ordering it and new icemaker; rqstng P&A on 1 243297613 (Icemaker) and 1 5303918784 (air handler housin) and 1 5304524796 (Fan)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/05/2024
"Inspected and found dispenser broken, replaced with new dispenser and cycled thru diag, tested fine.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Springfield, Massachusetts 01129
Chris B.
Job Details:
12/05/2024
Complaint that the refrigerator is leaking water from the bottom front. Found clogged drainage. Removed foam debris from the drain tube. Unit working normal. Correction on the customers name Susan Dise. Customer prefers Chris to return due that they work and will leave instructions for Chris to enter and work on the unit.; ordrng 1 WP2309941 (Shelf Bar) and 1 WPW10558423 (Ice Bucket Bin)
We serviced a
LG REFRIGERATOR
Model LRFOC2606S/00
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
12/05/2024
Replaced part and all working normal. Found leaking in the back from the ice maker water line. Will put in part for approval.; rqstng P&A on 1 AJU73432844 (Water Valve Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Waterbury, Connecticut 06704
Andre
Job Details:
12/05/2024
Ck unit upon arrival and customer stated unit is freezer products check and observe eggs on top shelf and other products that should not be inform customer top 2 shelf in the refrigerator is the coldest point in the freezer because of the close proximity to the supply vent inform and instruct customer
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06708
Andre
Job Details:
12/05/2024
Ck unit upon arrival and found door not latch not latching check and piece from lid Basel broken. Install latch from truck stock and silicone latch in bezel in place unit now operating to specs ; used 1 W11513248 (Latch) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/05/2024
"Unit is under 1yr wp warranty per service bench. Control noise by of steam coming out upper right. Unit not install square, adjusted. Door not closing by tight. Found piece of tray m work interfering with door, not part of unit. Removed and door closing fine be and not rubbing"
We serviced a
AMANA REFRIGERATOR
Model MBL2258XES4
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
12/05/2024
"Intermittent ice, makes noise when turning on/off. Says he hasnt heard turn off in quite awhile. Verified damper operation, not abnormally loud. Fan ,compressor running. 4 in fr, 36 in rf, set to 3&4. Good airflow verified to rf.Icemaker not advancing. Replaced and tests fine, filled fine; used 1 D7824706Q (ICE MAKER) from stock"
We serviced a
SAMSUNG RANGE
Model NX60T8751SS/AA
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
12/05/2024
Complaint that the bake and broiler isnt heating properly. Found bad igniters on both bake and broil and found bad front right burner tried unclogged the opening but not able to fix. Will put in parts for approval.; rqstng P&A on 1 DG62-00122A (Cap) and 1 DG62-00299A (Burner Head) and 1 DG62-00137A (Cap) and 2 DG94-01441A (Igniter Broiler)s