We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near West Hartford, CT 06117
Ruben C.
Job Details:
07/27/2023
Replaced control and latch tested operation normal locked and unlocked normally
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near New Britain, CT 06051
Martino S.
Job Details:
07/27/2023
"Check unit only control clock operating, top burners and bake/broil in oven not operating. Check voltage at terminal at the back of the unit. Only getting 120v from black leg at terminal block to neutral and chassis ground. No voltage from red leg to neutral or chassis ground or from black to red no 240volts. Instruct customer to get electrician or the building super to check voltage supply."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM04
Near Bloomfield, CT 06002
Ruben C.
Job Details:
07/27/2023
Checked unit found drain hole clogged removed clogg tested operation normal cust does not have email
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS
Near Vernon, CT 06066
Chuck M.
Job Details:
07/27/2023
"Installed drain pan, control,harness. Advised customer to allow time for unit to stabilize and reach proper temperature. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11170612 HARNS-WIRE , 1 W11457241 PAN-DRIP , and 1 WPW10769076 CNTRL-ELEC"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSS2652AF0
Near Plainville, MA 02762
Angel R.
Job Details:
07/27/2023
Installed parts and adjusted temps for customer to remedy the frozen drinks complaint on top shelf by vent. Tested ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near York, SC 29745
Mitch H.
Job Details:
07/27/2023
"Replaced control and heater. Ran full diagnostics cycle, all functions checked good and operating properly.; dspstn on spec-tagged invntry: 1 W10703867 HEATER"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS8
Near Tega Cay, SC 29708
Mitch H.
Job Details:
07/27/2023
"Replaced control board. Plugged microwave in, tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"
We serviced a
GE WASHER
Model GTW725BSN1WS
Near Suffield, CT 06093
Gary V.
Job Details:
07/27/2023
"Installed mode shifter, cycled tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, NC 28037
Mark C.
Job Details:
07/27/2023
"Installed new switch and timer unit runs for a second and cuts off. Found a burnt wire in the motor. Replaced motor unit is fully functional.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER , used 1 279827 (Motor) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Mark C.
Job Details:
07/27/2023
Unit has stopped cooling due to a shorted run winding on the compressor. Covered under the 60month warranty.; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Filter drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Huntersville, NC 28078
Mark C.
Job Details:
07/27/2023
Unit is frosting in the freezer due to the door not sealing due to sticking drawer slides.; ordrng 2 W11265130 (Rail)s and 1 WPW10284682 (Rail lh) and 1 WPW10284683 (Rail rh)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cornelius, NC 28031
Mark C.
Job Details:
07/27/2023
Unit is again frosting over in the fresh food. All functions are normal and the door is sealing correctly. Per service bulletin W11512766 the only other recourse is the Ui software can be running the evaporator fan for too short of a and has since been updated to W11467021. Ordering the board replacement to resolve the issue.; ordrng 1 W11467021 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Davidson, NC 28036
Mark C.
Job Details:
07/27/2023
Installed new control unit is fully operational.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near Charlotte, NC 28209
Robert A.
Job Details:
07/27/2023
"Cx complaint that the unit is not making ice. I inspected the unit to comfirm the complaint. There is no ice in the ice bin, there unit is cooling fine. I ran test 97, no water filled the IM mold. The unit needs a new fill tube with heater and IM assembly. Im ordering the parts for the return visit.; ordrng 1 W11515313 (Fill tube heater) and 1 W11646196 (IM assembly)"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Charlotte, NC 28210
Robert A.
Job Details:
07/27/2023
Cx complaint that the units door is not closing fully. I inspected the unit to confirm the complaint. I found the door is warped not making contact with the door switch. The unit needs a new inner door assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11465962 (Inner door assembly) and 1 W11310052 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28210
Robert A.
Job Details:
07/27/2023
"Cx complaint that the unit has poor washing performance. I inspected the unit to confirm the complaint. I found error codes: f10e2 f5e1. I cleared the codes and ran a service cycle. All components passed with no issues. I used the DW clear door and noticed the lower the middle spray arm has trouble rotating. I examined them and noticed they both have a crack in them. The sprays arms needs to be replaced to provide better rotation and cleaning performance. Im ordering the parts for the return visit. I left the part with the cx.; ordrng 1 W11550888 (Washarm) and 1 W11545334 (Wash arm), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Ashford, CT 06278
Amanda R.
Job Details:
07/27/2023
"The left rear valve shaft is bent and bezel missing needs new manifold and bezels ; rqstng P&A on 1 W10806878 (Manifold) and 1 W10814133 (Bezel), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHAXMB10
Near Norwich, CT 06360
Amanda R.
Job Details:
07/27/2023
Complaint that after multiple cups of water dispensed water was warm showed customer where water reservoir is and explained it can only hold so much cold water replaced water filter
We serviced a
WHIRLPOOL WASHER
Model WTW4816F
Near Norwich, CT 06360
Amanda R.
Job Details:
07/27/2023
Customer confused on how to get dryer dispatched correctly supposedly has 3year extended warranty through Lowes explained need to call Lowes
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Webster, MA 01570
Amanda R.
Job Details:
07/27/2023
Replaced Ui started clean cycle ; dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0J
Near Thompson, CT 06255
Amanda R.
Job Details:
07/27/2023
The belt fell off pulley and rubbed into pulley went over overloading started cycle
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Brooklyn, CT 06234
Amanda R.
Job Details:
07/27/2023
Agitator broke off wash plate needs new agitator ; rqstng P&A on 1 W11614636 (Agitator) and 1 W11510461 (Wash plate) and 1 W11510462 (Cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lexington, NC 27292
Vincent O.
Job Details:
07/27/2023
"Found worn cam not aligning properly and shifter not moving fully into position. Replaced cam and actuator. Tested and verified proper operation. All functions check ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Rockwell, NC 28138
Vincent O.
Job Details:
07/27/2023
Cleared frozen drain and installed new extension. Tested and verified proper draining. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, MA 01108
Roger R.
Job Details:
07/27/2023
Found unit with a lot of moisture inside and refrigerator door not closing fully. Unit is on an unleveled floor and this has caused the refrigerator to twist causing the door to have a large gap at the top near the door handle. Recommend leveling unit and flooring. Customer to call back when unit is on a level floor.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Windsor, CT 06095
Gary V.
Job Details:
07/27/2023
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Windsor, CT 06095
Gary V.
Job Details:
07/27/2023
"Inspected and found multiple problems, wash pump not pumping properly and making noise and ui display not illuminating completely, will submit estimate and call.; rqstng P&A on 1 WPW10605057 (Wash motor) and 1 W11036550 (Ui board), states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/27/2023
Replaced all parts ordered. Reinstalled walll oven checked all components unit is running and checked ok(Call complete); dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Monroe, NC 28110
Jeff L.
Job Details:
07/27/2023
Replaced all 3 parts all components of washer are operating normal. At this time unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Charlotte, NC 28277
Ryan S.
Job Details:
07/27/2023
Customer complained of f6e1 error. Upon arrival ran service mode. Found f6e1 error stored. Ran unit through service mode and Ui was intermittently working. When control and Ui are working unit is working fine . Needs control and Ui.; ordrng 1 W11506011 (Control) and 1 W11505225 (Ui)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Charlotte, NC 28277
Ryan S.
Job Details:
07/27/2023
"Customer complained door snot closing all the way, upon arrival found left side door was lower than needed. Leveled left side to make door even across top. Found doors werent closing properly every time , checked both air vents to make sure nothing was obstructing openings. No ice or obstruction found, checked both gaskets and cleaned them with hot water. Gaskets look good, found hinges were loose. Ordering both door hinge kits , requires second man due to needing set of. Man to help pull unit out. Cant get top panel off without pulling unit out due to cabinet, informed customer office will call when parts come in and job is scheduled. ; ordrng 1 WPW10121046 (Extension kit) and 1 WP2307857 (Extension 2 kit) and 1 Secondman (Second man), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB01
Near Enfield, CT 06082
Gary V.
Job Details:
07/27/2023
"Installed compressor and other parts listed, ran vacuum and checked for leaks, found no leaks, recharged system and cycled back on. Unit started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 WP482338 (FOOD GRADE ADHESIVE), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
FRIGIDAIRE FREEZER
Model FKFH21F7HWB
Near Agawam, MA 01001
Roger R.
Job Details:
07/26/2023
Found unit not defrosting properly. Initiated defrost and unit did not defrost. Customer had a new main board on hand. I installed that part and started defrost cycle. Heater came on and unit started to defrost. Charge labor of $199 No warranty on part. 30 days labor.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS0
Near Amherst, MA 01002
Mike K.
Job Details:
07/26/2023
"Unit pulled out on arrival, water stains coming from motor, water dripping directly from motor assy. Quoted for sump assy/labor. Will do some research first. Saved estimate, collected for service call"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near North Attleborough, MA 02760
Angel R.
Job Details:
07/26/2023
"Installed parts, tested ok. Advised customer to make sure outlet if freed up for the washer only going forward.; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Westfield, MA 01085
Gary V.
Job Details:
07/26/2023
"Inspected and found blower and main acu needs to be replaced, installed new parts per dealer and found defective wire harness, blower motor not getting voltage on high and medium, but works on low speed. unit would need wire harness replaced. No part breakdown in service matters. Dealer will call manufacturer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Hebron, CT 06248
Jeremy B.
Job Details:
07/26/2023
Icemaker making very little ice. Ran test 120 and icemaker cycled and harvested. Temps are correct icemaker getting power and water. ; ordrng 1 W11557001 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
07/26/2023
Washer stopping mid cycle. Found f8e1 and f9e1 found coin catch clogged and cold water screen clogged. Cleaned and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28214
Robert A.
Job Details:
07/26/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Douglas, MA 01516
Chris B.
Job Details:
07/26/2023
Complaint that the unit is making a noise in the compressor side. Found condenser coils close to the upper panel making a steady buzzing noise. Will order sleeves for a return trip. Customer ask for Chris to return. ; ordrng 2 W11661094 (Sleeves)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Grafton, MA 01560
Chris B.
Job Details:
07/26/2023
Replaced valve and no leaks detected. Mentioned to the customer to run a few quick cycles and to keep an eye on the unit. Customer was unable to find the breaker switch and mentioned to run to make sure it will fill up correctly and check for water level. Couldnt run a quick cycle test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Millbury, MA 01527
Chris B.
Job Details:
07/26/2023
Replaced all parts and unit running normal. Ran heating element on diagnostic and ran good. Drained out the unit and replaced both boards. Mentioned to the customer to keep an eye on the unit for the next few days.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Worcester, MA 01606
Chris B.
Job Details:
07/26/2023
Replaced all parts and dishwasher running normal. No leaks detected. Ran diagnostic test and all tested properly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS2A
Near Southampton, MA 01073
Gary V.
Job Details:
07/26/2023
"Inspected and found main acu and ui having communication fault, quoted and she will call if wants repaired."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bristol, CT 06010
Ruben C.
Job Details:
07/26/2023
"Checked unit found drive motor bearing faulty making noise and pulley has shifted cuasing belt to fall off actuator motor loose ordering motor and actuator; rqstng P&A on 1 W10913953 (Actuator) and 1 W10890624 (Motor), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Bristol, CT 06010
Ruben C.
Job Details:
07/26/2023
Checked unit control control shutting off on its own ordering control; ordrng 1 W11611306 (Control)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/26/2023
"Customer complained of scraping noise. Found belt cover bad came off. Also heard another rattle noise. Inspected all around unit and found rattle is coming from suspension brace and is in the normal design and new part wont fix issue. Informed customer noise is normal. Installed belt cover with bigger screws because screw hole on one side was worn out, causing screw to fall out. Ran unit in spin and agitate and verified proper operation."
We serviced a
WHIRLPOOL FREEZER
Model KRFF305ESS00
Near Cheshire, CT 06410
Jimmy R.
Job Details:
07/26/2023
"Checked over fridge and found unit leaking water from freezer section and building up frost from door not closing and sealing. Removed ice from bottom of cabinet and found drain clogged this is causing unit to over flow during a defrost and leak out of door, removed drain line and found blocked cleaned and cleared ran hot water threw drain and unit is now draining and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Charlotte, NC 28278
Ryan S.
Job Details:
07/26/2023
"Customers said unit wasnt drying, upon arrival found unit was out of warranty, she said she moved in and the home wasnt new, informed customer unit is out of warranty and she would have to pay, she said whirlpool told her it was in warranty or she wouldnt have had us come out. Refused to pay trip fee because she said she was misinformed. Left call at this point."
We serviced a
WHIRLPOOL RANGE
Model MGS8880DS0
Near Simsbury, CT 06070
Chuck M.
Job Details:
07/26/2023
Customer complaint is that range has error code F8e0 cooling fan too slow. Confirmed error code. Informed customer that screws to burner heads are rusted and will break off inside orifice. Customer decided to buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/26/2023
Upon arrival found no operation whatsoever. No fans nocompressor operation. Reset unit. All functions check ok began to work. Control board failure. Unit will need control replaced. Ordering control. ; ordrng 1 W11566851 (Control)
We serviced a
WHIRLPOOL DRYER
Model WDT730HAMZ0
Near Mint Hill, NC 28227
Vincent O.
Job Details:
07/26/2023
Found punch out on garbage disposal still in tact causing no drain. Removed punch out. Tested and verified proper operation. Unit is draining properly. All functions check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Charlotte, NC 28278
Ryan S.
Job Details:
07/26/2023
"Customer complained unit has shifted and door not opening properly, found unit was sitting on two runner boards under unit and legs and slipped between runner and flooring. Pulled unit out and customer fixed runners, reassembled unit and Collected fee via"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28278
Ryan S.
Job Details:
07/26/2023
"Customer complained unit not cooling. Customer mentioned he had to have floor replaced from sliding ref out , informed him I will be sousing sliders , took pictures of floor, there was a slight track mark on right side from someone pulling ref out. Put sliders under unit as I pulled it out and customer watched. Found no frost pattern on either evap. Found compressor running and extremely hot. Found no frost pattern. Ordering compressor, filter dryer, inverter and solenoid valve. Informed customer office will call when parts come in, customer was upset whirlpool themselves werent coming out, that we didnt have parts in the truck and he had to wait because he was having guests this weekend. Informed customer all I can do is order parts to repair it, he called whirlpool. Used service while I was there. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10143759 (Filter dryer) and 1 W11429989 (Valve) and 1 W11087200 (Inverter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
07/26/2023
Installed new cntrls and main cntrl ran unit thew a wash cycle and a calibration cycle checked all functions and unit is now operating to factory specs
We serviced a
AMANA REFRIGERATOR
Model ABB2222FEW1
Near Amherst, MA 01002
Mike K.
Job Details:
07/26/2023
"Freezer is solid frost door was not closed fully on arrival. Water droplets in rf as well. Does not have ice sheet on bottom of freezer so looks like just not sealed all the way. Door will not close because of frost build up. Gaskets moldy, but do not see any tears.Quoted for labor to completely removing frost, denied. Accepted for clearing enough to seal door, she will take care of rest. checked and verified drain pan is clear."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, MA 01002
Mike K.
Job Details:
07/26/2023
"Replaced cold water valve. Recalibrated and ran self test. Valves working during testing. Ran manual tests and each valve working. Ran rinse and spin, unit went through fill into agitate, drain and spin fine.Charged additional $60+tax for difference in parts cost per previous notes.; dspstn on spec-tagged invntry: 1 W11168740 VALVE"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Middletown, CT 06457
Jeremy B.
Job Details:
07/26/2023
Dishwasher leaking from bottom at motor area. Needs new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JW3
Near Belchertown, MA 01007
Mike K.
Job Details:
07/26/2023
"Took photo of receipt, delivered yesterday. Complaint of gasket imperfection on cook top, also squeaks when pressure added to that side. Ordering cooktop.Office will contact customer when part comes in to schedule return ; ordrng 1 W11381329 (Cooktop white)"
We serviced a
MAYTAG REFRIGERATOR
Model WRF560SMYM04
Near South Hadley, MA 01075
Gary V.
Job Details:
07/26/2023
"Inspected and found drain tube needs to be replaced and air damper grinding noise and needs to be replaced, quoted and they will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Mark C.
Job Details:
07/26/2023
"Unit will keep temp for a while and then thaw completely, due to a blockage in the sealed system.; ordrng 1 WPW10226427 (Control) and 1 WPW10466675 (Compressor)"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Cornelius, NC 28031
Mark C.
Job Details:
07/26/2023
Customer states unit is burning the top of food and that the unit will periodically trip the breaker and spark. Found units broil element touching the case. Causing the unit to arch. Unit is showing an f6e1 error for a miscommunication between the control and the temp sensor Due to a faulty relay. Quoted 723.06 customer is not going with repair.; ordrng 1 WP9760774 (Broil element)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details:
07/26/2023
"Installed new pressure switch and unit still defaults to drain mode. Unit will need new ACU also. will submit for P&AI did not quote ; rqstng P&A on 1 W11616491 (Control acu), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Waterbury, CT 06704
Martino S.
Job Details:
07/26/2023
"Check unit found high temperature in fridge and freezer, check compressor running inefficiently and 1 amp on compressor. Appears to be a leak and customer refused repair wants replacement. Call tech line for documentation and SR # 7736943624 was given."
We serviced a
SAMSUNG DRYER
Model DV50F9A8EVW/A2
Near Sharon, MA 02067
Angel R.
Job Details:
07/26/2023
"Tested all components, working ok. Unit has clog somewhere in vent, heating up properly. Customer called the office to pay."
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Norfolk, MA 02056
Angel R.
Job Details:
07/26/2023
Control getting proper voltage but LED indicator not lighting up also UI not responsive. Found thermal fuse ok. Will order control and UI. ; rqstng P&A on 1 W11310058 (console) and 1 W11350213 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, NC 28078
Mark C.
Job Details:
07/26/2023
Installed new heater unit is fully operational.; used 1 W11537778 (Heater) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS02
Near Huntersville, NC 28078
Mark C.
Job Details:
07/26/2023
Units broil element support is broken causing the element to fall.; ordrng 1 W10909479 (Supprt)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Huntersville, NC 28078
Mark C.
Job Details:
07/26/2023
"Customer states unit has a grinding sound when it starts. Placed unit into testing mode unit is defaulting into spin when the unit is in standby due to a faulty control.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11611306 (Control), dspstn on spec-tagged invntry: 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Charlotte, NC 28273
Ryan S.
Job Details:
07/26/2023
"Retuned to install new surface burner, upon arrival customer pulled unit out, she insisted. installed part and reassembled unit, tested all surface burners, verified proper operation. Customer wanted to push unit back in herself also, left unit out and took picture."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Charlotte, NC 28273
Ryan S.
Job Details:
07/26/2023
"Customer complained unit ice maker not working, and frost/ leak on bottom right side of freezer door. Looked in freezer and found little frost buildup on bottom left corner, found no water in bottom of freezer. Evap frost patter is good temp in freezer is 15?. Needs new freezer door gasket. Inspected ice maker in service mode, found no error codes, icemaker had water and when set to harvest icemaker harvested ice, icemaker also filled with water. Icemaker fan working also, found thermistor on icemaker bad, ordering ice maker. Customer also said top bin drawer in freezer was broken, found faceplate to bin drawer was broken, causing faceplate to keep falling off, needs entire bin drawer, customer said bin was covered, called Randy and Randy said part not covered. Quoted part, customer wanted to call whirlpool to try to get part shipped. Saved quote and part number in quotes. Ordering ice maker and gasket at this time. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W11658802 (Ice maker) and 1 W10407216 (Door gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Belmont, NC 28012
Ryan S.
Job Details:
07/26/2023
"Customer complained unit console damaged. Unit is in a new build that doesnt have a tenant yet.console was pre id , replaced console. And turned power and started unit to test function of console, unit working properly now. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/26/2023
"Came to replace parts ordered by previous tech. Installed new gearcase and cam, along with bolt and Washplate. Reassembled unit and ran service mode to test function of spin and agitate. Showed customer unit agitating and spinning. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Tolland, CT 06084
Amanda R.
Job Details:
07/26/2023
Complaint that compressor noise is high pitch and not normal and has long run times explained the noise is normal
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Coventry, CT 06238
Amanda R.
Job Details:
07/26/2023
Replaced drain hose
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Windham, CT 06280
Amanda R.
Job Details:
07/26/2023
Both lower and upper rack and silverware basket has rust on it took pictures ; ordrng 1 W10161215 (Rack lower) and 1 W11158802 (Silverware) and 1 W10909088 (Rack)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Plainfield, CT 06374
Amanda R.
Job Details:
07/26/2023
Customer still wasnt working after I reset unit last visit Replaced detergent dispenser and control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Oxford, MA 01537
Amanda R.
Job Details:
07/26/2023
The freezer led bad replaced freezer led all leds working ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holyoke, MA 01040
Mike K.
Job Details:
07/26/2023
"Agitator has a lot of play in it. Bolt would not budge with regular hut driver, but was able to remove and resume with impact driver. Extra play is gone."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Chicopee, MA 01022
Mike K.
Job Details:
07/26/2023
"Customer said after last visit ran a load of sheets and walked across floor again. Testing with load of sheets in rinse and spin. Went through rinse and drained correctly before spin. Went through full spin cycle, vibrations normal, did not walk on me. Customer watched, suggested isolation pads.during drain I did check drain length into stand pipe, it was fine, did splash a little water out as came out quicker then I thought."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01104
Gary V.
Job Details:
07/26/2023
"Installed heater and also installed defrost thermistor, cycled and tested fine.; used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Windsor, CT 06095
Chuck M.
Job Details:
07/26/2023
"Customer complaint is that ice maker was not working. Inspected and found shut off arm was out of slot. Installed a ice maker cycled, dropped cubes and filled. Showed customer it works."
We serviced a
SAMSUNG WASHER
Model WA45K7600AWAA
Near Windsor, CT 06095
Chuck M.
Job Details:
07/26/2023
Customer complaint is that washer leaks at bottom when washer is started. Inspected and found washer leaking from drain pump. Ordered drain pump. ; ordrng 1 DC97-19289A (Drain Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near East Hartford, CT 06108
Chuck M.
Job Details:
07/26/2023
Installed freezer door and advised customer to allow time for ice production.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01108
Gary V.
Job Details:
07/26/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, CT 06112
Chuck M.
Job Details:
07/26/2023
Installed great CT are and suspension rods. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11130362 SUSPENSION
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Manchester, CT 06040
Chuck M.
Job Details:
07/26/2023
Help tech to JB.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Middlefield, CT 06481
Jeremy B.
Job Details:
07/26/2023
Door switch broken causing dryer not to start. Replaced and tested all checks ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Cromwell, CT 06416
Jeremy B.
Job Details:
07/26/2023
Installed new board all lights working properly.
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Manchester, CT 06040
Jeremy B.
Job Details:
07/26/2023
Installed new repair kit and tested all checks ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2632LP2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
07/26/2023
Installed new valve and ran water threw dispenser and ice maker unit is now getting water and all operations working to Specs; dspstn on spec-tagged invntry: 1 242252702 VALVE
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Monroe, NC 28110
Mitch H.
Job Details:
07/26/2023
"Unstacked washer and dryer. Replace control and HMI. Reassembled and restocked. Tested, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Waxhaw, NC 28173
Mitch H.
Job Details:
07/26/2023
Replaced freezer door gasket. Formed gasket and ensured proper seal around perimeter of door. Operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, SC 29707
Mitch H.
Job Details:
07/26/2023
"Checked and found evaporator fan making a vibrating and loud humming noise. Ordered fan motor, blade and wiring.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 W11566475 (Evaporator fan wire assembly) and 1 WP2169142 (Evaporator fan blade)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS05
Near Rock Hill, SC 29730
Mitch H.
Job Details:
07/26/2023
"Removed downdraft motor, and installed restrictor plate. Reassembled, tested, burners now holding flame and operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Berlin, CT 06037
Martino S.
Job Details:
07/26/2023
"Unit fill but does not wash motor error code 120v to motor need wash motor ; ordrng 1 W11416362 (Pump motor), dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainville, CT 06062
Martino S.
Job Details:
07/26/2023
"Check unit lid will not lock replace lid lock and bezel and lid still not locking, check capacitor from control shows as if shorted.check capacitor from bottom of the unit found capacitor was never connected. Connect capacitor and check unit working to specs."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Morris, CT 06763
Martino S.
Job Details:
07/26/2023
"Check unit as per customer complaint, check for codes F0E7 code displayed clear code and ran cycle and unit works normal. Instruct customer on code and clean cycle. SR # 7736948507 as per tech line."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Martino S.
Job Details:
07/26/2023
"Customer complained condensation on top of freezer door gasket and vegetable freezing on middle shelf above vegetable drawer. Check fresh food temperature normal 37:8 degrees. Humidity control flop per is turn on and warm no condensation at all coming from moulin flopper, inform condensation between gasket groove must not have cleaned up correctly from last time when humidity control was turn on it was off when unit was installed. Customer insist flopper never condensate and the water must be from somewhere else. Unit check and theres no condensation from anywhere else. Customer insist she should be able to put vegetables anywhere she chooses in the fridge and the refrigerator should not have humidity because other refrigerator she had b4 never does that. Customer accuses me of lying for the company and because I want to keep my job. Call tech line while in the home in her presence and she keeps interrupting while I speak to tech support, SR # 7736946383. I raise the French doors as possible as per tech line to ensure proper sealing no fault found unit working to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555DFZ09
Near Bethlehem, CT 06751
Martino S.
Job Details:
07/26/2023
"Replace ripped door gasket and heat to seal then replace defective freezer door light and door switch and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET 1 W11396033 LIGHT SWITCH , and 1 W11602886 LED MODULE"