Service History 310

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bristol, Connecticut 06010

Andre

Job Details: 12/09/2024

Ck unit upon arrival customer stated unit not making ice. Ran diagnostic on unit and found ice maker cycling but no water. Ran filters multiple time and not water check fill tube at ice maker and found no ice at filter tube.remove union at bottom hinge and ran fill test and water comes to bottom hinge. Tube frozen within door inform customer door would need to be replace possible voided insulation customer will think over repair or possible purchase warranty

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 12/09/2024

Complaint that the unit would stop too soon. Ran diagnostic tests and found no issues with the. Found wrinkle prevention was on. Mentioned to the customer to run a few loads and see if any issues arise.

We serviced a

GE DRYER

Model n/a

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 12/09/2024

Found belt broke. Quoted 223$ replaced belt from ts. Collected via card . ; used 1 137292700 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, Massachusetts 01129

Jorden

Job Details: 12/09/2024

Arrived and found unit fully functional and in good condition with proper cooling. Unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, Connecticut 06082

Gary V.

Job Details: 12/09/2024

Installed new module and tested fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 12/09/2024

"Inspected and found wash pump making noise and main acu no longer sending voltage for heat, will submit estimate and call for return date.; rqstng P&A on 1 W11637581 (Main acu) and 1 W11613479 (Wash pump)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 12/09/2024

"Replaced all parts and washer running normal. Found lid cracked and the left corner in the hinge. Will put in part for approval. ; rqstng P&A on 1 W11259006 (Lid Top), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11393685 GEARCASE"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Watertown, Connecticut 06779

Andre

Job Details: 12/09/2024

Ck unit upon arrival and found unit making noise. Remove top and found screw sticking out loose tighten down screw and ran unit and unit now working and no more noise

We serviced a

WHIIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 12/09/2024

"Complaint that the refrigerator is not cooling properly. Found evaporator side iced up and not defrosting. Found multiple issues, control board, motor fan, touch panel, harness. Customer realizes the work involved and decided to look into another unit. Collected trip fee."

We serviced a

GENERAL ELECTRIC WASHER

Model GUD27ESSM1WW

Near West Bridgewater, Massachusetts 02379

Aimee

Job Details: 12/09/2024

Found the belt worn and washer needs cleaning and the lid left up to dry Building mold in tub.Found Cust over loads and heavy loads arent spinning.; rqstng P&A on 1 WE12X27300 (Belt)

We serviced a

GE WASHER

Model GTW330ASK0WW

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 12/09/2024

Found the agitator broken and the bolt to top gear case doesnt come out Would need agitator and boltCust buying new

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMW1

Near Holden, Massachusetts 01520

Lee

Job Details: 12/09/2024

"Customer states unit fills and drains, dishes do not clean, and does not hear water sprayingConfirmed complaint, ran unit tested found wash motor was not running, did find proper voltage, replaced off truck stock , ran diagnostics cleared all error messages showed customer unit is now working properly ; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB10

Near Sutton, Massachusetts 01590

Glenn

Job Details: 12/09/2024

Fridge is in warranty Found right side door swings open very fast and bounces back. Tried adjusting door it didnt fix the issue. Order parts encoder and for fresh food door ; ordrng 1 W11399415 (Right side hinge with bottom cam) and 1 W11398787 (Top cam) and 1 W11505709 (Top hinge)

We serviced a

WHIRLPOOL RANGE

Model AGR6303MMB0

Near Springfield, Massachusetts 01109

Jorden

Job Details: 12/09/2024

"Arrived and found with model/serial there is a 1 year warranty through rent-a-center. Found error F1E0, F1E1, in display, contacted tech support since error codes are not listed in tech data and was deemed the control to be replaced. SR #7740493252; rqstng P&A on 1 W11620526 (ACU)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Worcester, Massachusetts 01604

Lee

Job Details: 12/09/2024

"Customer states unit does not fill up with enough waterRan diagnostics found error message for long fill, checked and found hot water was off, explained to customer this washer needs both cold and hot valves open to operate properly"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Worcester, Massachusetts 01602

Lee

Job Details: 12/09/2024

"Customer states unit trips breaker occasionally Unable to duplicate customers concern, ran unit on sense, timed, with wet clothes unit never pulled more than 23 amps unit is on a 30 amp breaker, disassembled unit inspected wiring and components, all check okay, advised customer it is likely her breaker is losing efficiency and needs replacement"

We serviced a

KITCHENAID COOKTOP

Model KFEG500ESS7

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 12/06/2024

"Inspected and found cooktop cracked, crack happened under thermal event while cooking and is located in center of left rear burner, took pic. Will order part and return.; ordrng 1 W10804319 (Cooktop)"

We serviced a

GE REFRIGERATOR

Model PYE22PSHHSS

Near Walpole, Massachusetts 02032

Aimee

Job Details: 12/06/2024

"Found the evap fridge block ice ,steamed out fan is running can stop needs to be replacedBack panel needs to be replaced the styrofoam foam falling apart with ice.Tested defrost test 60 on defrost never came on Not going into defrostShould have 84 ohms at yellow and orange doesnt and no continuity through heater partsArch mark on the drip pan in fridge Heater broken and arched Cust buying new"

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Gastonia, North Carolina 28052

Mitch H.

Job Details: 12/06/2024

"Dryer would not power on. Checked and found wiring to control shorted and burnt. Missing clip on right side. Ordering harness, control and clip. Customer is out of town and would like to be called when parts arrive.; ordrng 1 W10253981 (Harness) and 1 WPW10317636 (Control) and 1 WP8312709 (Clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Charlotte, North Carolina 28210

Clinton

Job Details: 12/06/2024

Installed foam gaskets under seal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 12/06/2024

"Checked over unit and found no cooling in both sections found ice forming on evaporator cover and vents blocked. Melted ice and removed cover placed unit into a force defrost and heater not coming on, melted ice and found heater wire had pulled from connection pushed wire back in place and heater is now operating, melted all ice and fixed heater wire to stop from pulling out. Checked cooling and evaporator had full frost pattern and is working to specs"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Plainville, Connecticut 06062

Jimmy R.

Job Details: 12/06/2024

"Ran unit and found machine would run and heat but once hot unit would start to make a loud noise then make a clicking noise randomly. Remove drum and found idler pulley sticking causing belt to melt onto pulley and make noise, replaced all parts with repair kit lubed and checked blower housing for noise found pen stuck in wheel, removed and unit is now heating and working to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Bristol, Connecticut 06010

Jimmy R.

Job Details: 12/06/2024

"Tested dispenser and found no water coming out checked ice maker mold and no water, tested valve and found coming on and getting 120v. Found water line had gotten crimped in half when pushed back fridge causing no water. Straightened out line and secured with a loop to stop from crimping tested water and unit is now dispensing and filling ice maker"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL01

Near Charlotte, North Carolina 28209

Clinton

Job Details: 12/06/2024

The inner door was broken part defective reorder parts w11315620 office will have to call him to set up return visit ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Charlotte, North Carolina 28211

Clinton

Job Details: 12/06/2024

The rattle is coming from the vent box not the dryer it self. He has the 90 degree angle dryer vent the box it rattleimg I used a broom to push on it when the noise started and it stopped

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28212

Clinton

Job Details: 12/06/2024

This completely unrelated to motor failure. The control has softer ware failure error f2e1 customer stated it washes still but once the cycle finishes it just starts again and the some time the buttons wont light up ordering g control and ui ; ordrng 1 W11613564 (Console) and 1 W11637583 (Control)

We serviced a

WHIRLPOOL OVEN

Model WOS92EC0AS04

Near Charlotte, North Carolina 28215

Clinton

Job Details: 12/06/2024

Unit had blown fuse to ui replaced fuse tested unit it heating properly checked unit for errors no errors ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML

We serviced a

MAYTAG MICROWAVE

Model ME16H702SES

Near Charlotte, North Carolina 28269

Clinton

Job Details: 12/06/2024

Unit is a Samsung not correct info on ticket can not service

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Charlotte, North Carolina 28203

Clinton

Job Details: 12/06/2024

Microwave heating properly. I believe the turned the power level down. I boild water

We serviced a

GE RANGE

Model CS980SN1SS

Near Longmeadow, Massachusetts 01106

Jorden

Job Details: 12/06/2024

"Arrived and installed bake element, tested fine."

We serviced a

SAMSUNG REFRIGERATOR

Model RFG298HDRS/XAA

Near East Longmeadow, Massachusetts 01028

Jorden

Job Details: 12/06/2024

"Arrived and found error code 24E (defrost issue) stored in system. Ran defrost functions and verified heater operation but found drain trough frozen over. Confirmed that drain tubes were blocked prevent proper drainage and moisture migration. Before pulling out unit I found tile had an existing crack, took photo and attached to ticket. Replaced tubes with updated drain kit, tested fine. ; used 1 DA82-01415A (DRAIN KIT) from stock"

We serviced a

KENMORE DISHWASHER

Model PSEUDO-01847

Near Ludlow, Massachusetts 01056

Jorden

Job Details: 12/06/2024

Arrived and customer answered via the ring door bell camera and said she called to cancel todays service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 12/06/2024

"Inspected and found water weeping past inlet valve while not in use, replaced inlet valve and cycled, tested fine.; used 1 W11434044 (VALVE-INLT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 12/06/2024

Installed all new parts and unit is now lighting and doors are sealing to properly specs

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Worcester, Massachusetts 01602

Glenn

Job Details: 12/06/2024

"Washer needs a gear case replacement. Would need to replace the gear case drain pump wash plate rotor in stater, which would be under warranty . Customer declined repair and Customer refused to pay the service fee as no one at the office told her about the service fee. Will need to bill customer"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 12/06/2024

"Customer complain unit only heats well sometimes said she had lightning strike and it happened after that found F2 1 error ordering control board. Keeping mag for return call if mag is intermittently going out. ; ordrng 1 W11342846 (Control board), dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/06/2024

Customer found metal shavings and ice replaced icemaker due to coating on icemaker coming off. Replaced icemaker and icemaker verified proper operation.; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/06/2024

"Customer complained unit making noise, had video it was damper. Ran service test damper was noise ordering damper. Scheduled return call for 12-16-24 pm ; ordrng 1 WPW10479155 (Damper)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 12/06/2024

Came to install parts ordered by previous tech install control board and panel. Unit verified proper operation.

We serviced a

WHIIRLPOOL DISHWASHER

Model DU941PWKQ1

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/06/2024

Customer complained unit leaking. Found float getting stuck . Found food buildup keeping float stuck. Couldnt find any other issues . Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Uxbridge, Massachusetts 01569

Lee

Job Details: 12/06/2024

"Customer states unit gets badly off balanceConfirmed complaint. Followed steps in service pointer w11684122 and shined a light thru inner tubs weep holes and found many not throughly punched through, need to replace tub.; ordrng 1 W11172199 (basket)"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Dudley, Massachusetts 01571

Lee

Job Details: 12/06/2024

"Customer states unit sparked and smoked he unplugged unit.Confirmed complaint, when running can hear loud hum from magnetron, would need to replace all high side components and second man to take unit down.W10561770 cap W10772112 transformer W11256462 diode W11230995 mag; ordrng 1 W10561770 (capactr-mg) and 1 W10772112 (transformr) and 1 W11256462 (diode) and 1 W11230995 (magnetron), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW2

Near Charlton, Massachusetts 01507

Lee

Job Details: 12/06/2024

"Customer states door falls down quickly when openedConfirmed complaint, spring on hinge broken, will order and replace both hinges.W11712995W11712996Returning Weds am; ordrng 1 W11712995 (Hinge) and 1 W11712996 (Hinge)"

We serviced a

SAMSUNG RANGE

Model NE58K9850WG/AA

Near Holden, Massachusetts 01520

Lee

Job Details: 12/06/2024

"Installed harness, tested okay."

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Gastonia, North Carolina 28054

Mitch H.

Job Details: 12/06/2024

Tested and ran diagnostics. No stored error codes. Put in manual test. Ran tests for agitate and spin. Found shifter not moving properly between settings. Removed and replaced actuator. Ran control calibration the manual tests again. All operating properly.; used 1 W10913953 (Actuator) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Gastonia, North Carolina 28054

Mitch H.

Job Details: 12/06/2024

"Washer unplugged on arrival. Plugged back in, drain pump immediately started. Entered diagnostics, found F1E1 control error and F3E1 pressure system error. Washer would not start any cycle. Ordering control. Checked part availability and scheduled return for 12/12 AM ; ordrng 1 W11608056 (Control), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Cramerton, North Carolina 28032

Mitch H.

Job Details: 12/06/2024

"Removed and replaced control and clutch. Ran DLMS calibration, washer still not shifting to agitate, stuck in spin and giving F7E3 basket engagement error. Can hear slider moving but still in spin. Called tech line spoke to Joe SR# 7740478273. Went through all work done and parts replaced. Went through diagnostics tests. He believes gear case is defective. Ordering another gear case. Customer would like to be called to schedule.; ordrng 1 W11449841 (Gear case), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Mooresville, North Carolina 28115

Johnny

Job Details: 12/06/2024

Cx not home; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KUIS18PNZB1

Near Mooresville, North Carolina 28117

Johnny

Job Details: 12/06/2024

Sr7740477087Whirlpool Tech-Line suggest replacing recirculating pump. Water not filling to proper level.; ordrng 1 W11542867 (Recirculating pump)

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Mooresville, North Carolina 28117

Johnny

Job Details: 12/06/2024

Water valve slowly leaking into ice bin; ordrng 1 W11233375 (Water valve) and 1 W11646196 (Icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Mooresville, North Carolina 28117

Johnny

Job Details: 12/06/2024

"Broken handle, replaced with new. Unit as designed."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS10

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 12/06/2024

Sr 7740476030Complaint no gas in either ovens. Called Techline and found that regulator valve had been broken and is not letting gas through to ovens. Order regulator for repair.; ordrng 1 WPW10546238 (Regulator)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/06/2024

"F8e3 over flow condition detected F3e1 pressure switch out of range F2e1 stuck button f5e1 lid not closed . call Whirlpool Safety Team they are not gonna go forward with the repair due to the age of the washer. Customer declined repair today. Unit will need main control board and water inlet valves to repair. No further issues found with washing machine at this time. Was able to get all functions to work properly, but water inlet valve keeps dripping. also found water hose is bulging about ready to burst Customer turned off water valves to washing machine after I showed her how safety file number 7740430633. ; dspstn on spec-tagged invntry: 1 W11168740 VALVE and 1 W11168743 VALVE"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ19

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/06/2024

"Complaint barely dispensing water slow to make ice. I found complaint true. I found water filter was clogged. I removed water filter. Unit has a built-in water filter bypass unit dispensing water perfectly fine with filter removed also found ice was stuck on bail arm of icemaker, preventing unit from making fresh ice Removed ice blockage tested operations. Everything is working properly icemaker cycled fine. No further issues found with refrigerator at this time. Customer needs a new water filter if she wants filtered water."

We serviced a

THERMADOR RANGE

Model PRD366GHU/23

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/06/2024

"Complaint front left burner will not stop clicking. Have to turn valve slightly on for the stop clicking or turn power off at breaker. If we turn power off at breaker, we have to wait approximately an hour for cooktop to turn on an oven to turn back on for generator to reset itself. I found valve and microswitch have failed. Have to turn valve slightly to close the switch all of the way. Unit will need a valve and a micro switch to fix fully. Leesa.Greene-ext@bshg.com case number 4104827729."

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Charlotte, North Carolina 28277

Caleb

Job Details: 12/06/2024

Plastic door on metal hinges broken. Looks Ike common wear and tear. Couldnt have been from hyperextending due to cabinet being behind unit preventing the door from going to far back.; rqstng P&A on 1 W11259006 (Door)

We serviced a

JENN-AIR OVEN

Model JJW2830DB01

Near Charlotte, North Carolina 28226

Caleb

Job Details: 12/06/2024

"Model and serial sticker gone, unable to confirm. Replaced ui, unit tests fine."

We serviced a

MAYTAG DRYER

Model MEDP575GW0

Near Charlotte, North Carolina 28277

Caleb

Job Details: 12/06/2024

Found excess vibration coming from motor mount and blower fan housing assy. Will use 4392067 repair kit on return as well. Informed customer that office will schedule when parts come in due to the amount of parts needed. Customer wants me back.; ordrng 1 4392067 (Kit) and 1 W10841144 (Motor) and 1 WP3387118 (Bracket) and 1 W10888146 (Blower housing) and 1 WP697770 (Seal) and 1 WPW10349492 (Blower)

We serviced a

KITCHENAID M/W OTR

Model KMMF330PWH00

Near Charlotte, North Carolina 28226

Caleb

Job Details: 12/06/2024

"Unit was what looked like it was in diagnostics apon arrival, i cycle the power and tested the unit, unit heats fine now advised customer of proper use and care."

We serviced a

MAYTAG DRYER

Model MGD663OHWO

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 12/06/2024

Noisy during operation. Found pulley and supports worn. Quoted for dryer kit/labor. Accepted. Installed dryer kit and cleaned unit. Running smooth; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG DRYER

Model MGDX655DW2

Near Springfield, Massachusetts 01104

Jorden

Job Details: 12/06/2024

"Arrived and installed handle, tested fine.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Springfield, Massachusetts 01109

Jorden

Job Details: 12/06/2024

"Arrived and installed shield and cam kit, tested fine."

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Springfield, Massachusetts 01104

Jorden

Job Details: 12/06/2024

"Arrived and found unit in mid cycle fully operational. Canceled cycle and tested the UI, all buttons fully responsive. Leaving parts here today unused and boxes unopened."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Springfield, Massachusetts 01104

Jorden

Job Details: 12/06/2024

Arrived and found plumber working on unit (took photo of how I found it). Confirmed coverage with office and advised on where drain tubing should be attached.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FNAB00

Near Longmeadow, Massachusetts 01106

Jorden

Job Details: 12/06/2024

"Arrived and installed the control, damper and thermostat, allow 24h for temps to stabilize. Set temp settings to 3 & 3."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Charlotte, North Carolina 28210

Clinton

Job Details: 12/06/2024

Ice maker had loose connection to to back recconet ice maker unit working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/06/2024

Complaint cooling issues in the bins in the fresh food zone specifically light switch broken freezer light will not come on. I found switch was the cause of the light switch not working replace switch assembly. I suspect that was the cause of the overcooling issue as well. This unit did not know that door was being opened tested operations no issues found in diagnostics menu with temperature sensors at this time. Everything appears to be working fine now.; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/06/2024

Return to install part order install due dispenser ran unit through service test dispenser. Open during service test verified proper operation.

We serviced a

KITCHENAID RANGE

Model KDRS505XSS03

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 12/06/2024

Customer complain top of indoor would not open and Wasnt the lock . on arrival confirmed complaint door lock was not locked. Left hinge had seized up. Had Customer sign damage Waiver and pry door open. Issue was hinge . Found CUSTOMER had caused aesthetic damage but he didnt care. Kept door off untill repair. Quoted for left door hinge. Collected via card. Scheduled return call 12-18-24 pm . ; ordrng 1 WPW10485733 (Hinge left)

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUWS24RSBS01

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 12/06/2024

"CustomerComplained unit wasnt cooling, found unit compressor running. Found evap has NO frost pattern at alk. Quoted repair. Denied repair. Collected trip fee."

We serviced a

SAMSUNG RANGE

Model NX58R5601SS/AA

Near Hopkinton, Massachusetts 01748

Aimee

Job Details: 12/06/2024

Cut out screw in burner tube and replaced IGNITOR and burner tube and pre heated ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT

We serviced a

SAMSUNG WASHER

Model WF45A6400AV

Near Blackstone, Massachusetts 01504

Aimee

Job Details: 12/06/2024

"Found gasket torn, replaced with bellowsComplete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Blackstone, Massachusetts 01504

Aimee

Job Details: 12/06/2024

Cust complaint noisy in spin Is stacked with dryer on top on second floorChecked tub and shockers through backAll good .Ran washer with wash didnt fin anything .All sounds as intended

We serviced a

WHIRLPOOL RANGE

Model WFG505MOBS3

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 12/06/2024

"Tested and found igniter not working. Not glowing at all. Disassembled, removed and replaced igniter. Tested, oven now heating and operating properly.; used 1 12400035 (Igniter kit) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 12/06/2024

"Checked and tested dryer. Drum turning and dryer operating properly. Customer says problem is intermittent. Sometimes it turns other times not. Disassembled dryer, checked belt, idler, door switch, motor and connections, no issues found. All checked good. Reassembled, tested dryer on timed cycle and auto dry, heating and operating properly on all settings. No issues found."

We serviced a

MAYTAG WASHER

Model MFW7020RF0

Near Holden, Massachusetts 01520

Glenn

Job Details: 12/06/2024

SR 7740476591 intermittent fill tested with tech line we suspect the cold water valve. Order part ; ordrng 1 W11688995 (Valve)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Holden, Massachusetts 01520

Glenn

Job Details: 12/06/2024

Installed parts tested all ok the gear case was the problem tested all ok no leaks

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 12/06/2024

F8E0 error cooling fan failure Installed cooling fan tested all ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFS2853AF0

Near Grafton, Massachusetts 01536

Glenn

Job Details: 12/06/2024

Complaint dispenser dripping after usage. Installed parts tested all ok no more drip

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/06/2024

"Removed and replaced control. Plugged washer back in, now able to access diagnostics. Getting F5E3 lid lock error. Lid lock constantly cycles between lock and unlock. Attempted to replace lock from t/s. T/S lid broken out of box. Ordering lock.Checked part availability and scheduled return for 12/16 PM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Hickory Grove, South Carolina 29717

Mitch H.

Job Details: 12/06/2024

"Tested and found no response from control. Would not enter diagnostics. Disassembled, removed and replaced control and console. Reassembled, tested, dishwasher now operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 12/06/2024

Called safety team to document that oven had caught fire due to self clean without water. Customer cleaned out extinguisher and tested oven. Unit is working as designed.

We serviced a

JENN-AIR RANGE

Model JDRP536HL01

Near Rock Hill, South Carolina 29732

Brandon

Job Details: 12/06/2024

Complaint unit making noise after cutting off. Found on arrival that the noise is the cooling fan. Sounds normal. No issues at the time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 12/06/2024

Complaint unit not making ice. Tested ice maker and it tested bad . Replace and tested. Found also that valve is not sending water to ice maker. Ordering valve to finish repair.; ordrng 1 W11535162

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Fort Mill, South Carolina 29708

Brandon

Job Details: 12/06/2024

Complaint ui on unit was not responsive. Replaced ui and tested unit unit tested properly.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/06/2024

"Complaint dryer has not heated since it was plugged in for the very first time. I found heating element. Coil had failed spectacularly tiny bit of metal were everywhere. Inside of element chamber. I replaced heating element incoming voltage is 124.8 V across both legs to neutral 253.4 V across red and black wires going to heating element. Incoming voltage is a little high, but I am unsure if that is the root cause. No further issues found with dryer after replacing the heating element. Everything is heating and operating normally and fine.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 12/06/2024

"Complete washing machine, not emptying fabric softener dispenser. Lots of water still remaining at the end of the cycle. I could not duplicate complaint customer coded for dispenser assembly replacement found and cleared error code from fault history F4e1 f5e2 f5e4 customer declined repair today has to speak to her husband."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 12/06/2024

Complaint lower oven is not heating at all. I found control was programmed for a different model number and keeps reverting to that model number when unit is powered off even after changing it in fault history diagnostic mode. I am ordering a new user interface while it is on that specific correct model number. Everything is working properly. Both ovens are preheating properly with no issues until unit loses power.; ordrng 1 W11616680 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Longmeadow, Massachusetts 01106

Jorden

Job Details: 12/06/2024

"Arrived and found unit fills but wash motor not throwing water despite receiving 120v, replaced sump and tested fine. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HB05

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 12/06/2024

Point replaced microwave lights microwave light will not turn on. I found triac on control has failed. Replaced main control tested operations. Light is working perfectly fine. No further issues found.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 12/06/2024

Complaint light bulb has failed. Part number four lightbulb is W11520384 g9 halogen bulb lightbulb is not covered under warranty. Left control board with customer control board not needed at this time.

We serviced a

MAYTAG DRYER ELECTRIC

Model MED7230HW2

Near Cornelius, North Carolina 28031

Johnny

Job Details: 12/06/2024

Upon arrival Cx cancelled appt.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ6

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/06/2024

"Inspected and found bake igniter warped under heat and no longer igniting properly, will order parts and return.; ordrng 1 WPW10324262 (Bake igniter) and 1 W10764654 (Bake burner)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/06/2024

"Techline #7740476516. Inspected and found dispenser module no longer closing properly, will order part and return. Customer requesting thurs the 19th am slot.; ordrng 1 W11678833 (Dispenser module)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/06/2024

"Replaced tub , cycled and tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 12/06/2024

"Inspected and found pressure system fault and lid lock fault, hose and air dome test fine, will order parts and return.; ordrng 1 W11513246 (Main control) and 1 W11513248 (Lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 12/06/2024

"Inspected and found refrigerator turned off, I turned the refrigerator back on and it started cooling. Please allow 24 to 48 hours for temperatures to regulate."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 12/06/2024

"Installed new control board and ran auto test, tested fine.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 12/06/2024

"Ran unit due to machine making noise and going off balance machine walks out of spot. Checked errors and found F7e7 motor unable to reach targeted rpms, F7e1 tachometer missing or wrong signal, f0e2 over suds, ran unit thew a self test and found machine would not agitate it would just click. Tested actuator and found faulty, replaced and recalibrated unit ran a cycle and unit is now washing and spinning properly ; used 1 W10913953 (Actuator) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AD1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 12/06/2024

"Removed and replaced ice maker and valve. Reassembled, ice maker cycled and filled correctly. Advised customer to allow up to 48 hours for ice production."

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