Service History 310 - Advantage Appliance Repair

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/01/2023

Customer complained of f2e1 stuck key error. Found unit needs UI panel. Unit is out of 2 year warranty but part is covered under extended warranty. Quoted 256.33. Customer paid via card. Scheduled return call for 6-7-23 am. ; ordrng 1 W11449117 (Ui control panel)

We serviced a

SAMSUNG WASHER

Model WF50K7500AV/A2

Near Chicopee, MA 01020

Mike K.

Job Details: 06/01/2023

"Unit taking long time to complete cycles, seems to be sitting for extended periods of time. Ran unit on rinse and spin, filled, agitated, drained fine, went into spin fine.Did take extra to complete, but increasing remaining time though running empty.Went through full tests with office lead tech.Recalibrated.Ran auto test fine, showed basket speed during spin and got to 1800.Error history.Dc (door switch), 3c2 (wash motor), 4c (water supply), ddc (door switch)Ran through rinse and spin again since wasnt tested in cycle after recalibration. Again got to about 6 min left then went back up to 12 on empty load.Quoted for control and pressure switch.Collected for service call"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESG/AA

Near Chicopee, MA 01020

Mike K.

Job Details: 06/01/2023

"Broken freezer handle, missing, and mount broken, repair would be a new door. Also not getting water/ice. Can hear valve humming. With door no able to fix she will replace unit. Collected for service call only, split payment between both appliances looked at.Door in nla"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/01/2023

Retuned to install new harness and pump. Installed parts and reassembled unit. Ran unit through service mode and then drain spin cycle. Unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, MA 01129

Roger R.

Job Details: 06/01/2023

Installed new harness and unit finally working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

"Found ice maker bad. Cycling continually but not filling. Quoted $119.99 for new ice maker and $199 labor. Replaced, tested and unit filled properly. ; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dudley, MA 01571

Amanda R.

Job Details: 06/01/2023

Complaint water leaking it is leaking from a water pipe behind the unit showed customer

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

Found unit working properly at this time. Customer stated unit wasnt working but now it is. Unable to determine why it wasnt draining

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Sharon, SC 29742

Mitch H.

Job Details: 06/01/2023

"Replaced evaporator cover assembly. Plugged unit back in. Ran diagnostics, all functions tested correctly and operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/01/2023

"Replaced control board. Ran calibration, tested, washer now operating properly. All functions tested correctly."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/01/2023

"Tested and found dryer only has one leg of power, 116V, coming in. Checked wall outlet found same result. Advised customer they would need to have outlet and/or wiring checked.; dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Berlin, CT 06037

Jeremy B.

Job Details: 06/01/2023

Dishwasher not draining. Pump only hums. Removed pump found propeller broken. Replaced pump and ran self test all checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Oxford, MA 01540

Chris B.

Job Details: 06/01/2023

Complaint that the unit is leaking water from the back and found error code F9E1 pond drain. Ran diagnostic test and all running normal. Found coins in the washer. Removed all coins. Found no issues with the valve or drainage. No issues found with the washer nor leakage. Collected minor repair charge.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Grafton, MA 01536

Amanda R.

Job Details: 06/01/2023

"Lost complete cooling compressor kicking off on overload replaced start relay compressor started and stayed on explained if bottle of water freezes overnight then can add some food inside ; ordrng 1 WPW10197428 (Start relay), used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Worcester, MA 01607

Amanda R.

Job Details: 06/01/2023

Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2589AES

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 06/01/2023

Ice maker not making ice broken wire going to ice maker coming out of cabinet yellow with red tracer fixed wire ice maker just keeps cycling quoted for ice maker damper assembly making noise quoted for that also

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 06/01/2023

Not agitating or spinning capacitor leaking oil replaced capacitor calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

We serviced a

KITCHENAID RANGE

Model KEBS177SWH04

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/01/2023

On bake the temp will only get to 230-240 degrees. Broil and connect work fine. No heat from bake element. Tested at the board element open. Needs new bake element. ; ordrng 1 WPW10207398 (Hidden Bake element)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/01/2023

Replaced cooktop. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Charlotte, NC 28213

Jenn F.

Job Details: 06/01/2023

Complaint unit makes a noise. Ran fan test no noise. Ran compressor test. After a few minutes the unit started to have viberation noise. Pulled the unit forward and the noise went away. Unit tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Springfield, MA 01109

Roger R.

Job Details: 06/01/2023

"Installed new primary valve and water tank, checked for leaks and proper flow. All okay. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB

Near Portland, CT 06480

Jeremy B.

Job Details: 06/01/2023

Dishwasher not cleaning. Giving motor error. Motor getting 120vac but only hums. Replaced motor sump assy all checks ok. ; used 1 W11085683 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/01/2023

Customers complaint is dishwasher still randomly giving long drain error code. Arrived and customer had a load running. Canceled load and it drained properly. Ran diag and found no error codes stored. Drained and filled several times and each time the water drained with no problem. Found the hose clear and the hose properly looped under sink. Cant duplicate any problems at this point. If problem continues recommend taking a picture of the error code on panel. Have already replaced control and pump in previous visits.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/01/2023

Dishwasher giving error code F8E4 found a very small amount of water in drip tray. Found water still at 150 degrees. Dryer leak sensor and ran test found no leaks. Customer lowered thermostat on water heater again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/01/2023

Found control panel frozen and stuck at 7. Cant adjust temperature. Replaced control and set to proper temp. All checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/01/2023

"Complaint, F8E0 error code F 0E7 Error code. I found f8e0 F0e3 is seven error codes in history. I found waterline was Kent causing low water flow condition on cold water side. I unkink hose tested operations. No additional issues found with washing machine at this time. I performed a DLMS calibration cycle. I also performed a diagnostic cycle and had customer run a quick wash cycle. No additional issues found at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/01/2023

Complaint console unresponsive. Found only some of the buttons work on the console. Needs new console. Unit has additional 1 year warranty. Need new console and ui board. Ui is back ordered will call the customer to reschedule when the part comes in. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Charlotte, NC 28273

Jenn F.

Job Details: 06/01/2023

Complaint dishes not drying. Does not use rinse aid. No error codes found. Ran diagnostic unit operations all tested ok. Heater working fine. Advised to help with drying to use rinse aid and make sure the water at the sink is hot before starting the dishwasher. Unit tested ok. Part left with the office.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/01/2023

Complaint refrigerator not freezer is cooling door gasket is falling apart on fresh food door. I found control has failed I replaced ui and main control on back and programmed control to 002 code for this model. I will need to order a door gasket for the fresh food section to fully fix. ; ordrng 1 W10830046 (Gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Land, SC 29707

Jonathan J.

Job Details: 06/01/2023

I install door panel did not realize there was a dent in it until I could view it and its very specific lighting condition that reveal itself. Bottom left corner. Cannot see dent when the lights are turned off. Re-ordering door panel and will be installing another new door panel left original door panel with customer left new panel with dent in it installed.; ordrng 1 W11613486 (Panel)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Indian Land, SC 29707

Jonathan J.

Job Details: 06/01/2023

Complaints. Taking too long to heat up food grill grates too high. Have to turn up flame pattern to high as it goes causing burner knobs to get hot. Not cooking food evenly because grill grates are too high. Nothing I can do about grill grates unit manufactured this way no alternatives in place by the manufacture that customer can use Unit working as designed at this time called Whirlpool file number phone number used is the same number used by advance per Whirlpool phone number 7736170997 Greg from advance called in for discolored cooktop in april using above file number

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/01/2023

"Complaint dishwasher leaking not washing still had soap in the bottom door keeps opening not closing properly since last company was here and replaced a bunch of parts not drying heater is bent at the bottom. I found door gasket was not installed properly creating a leak I also found error codes F6e6 f8e1 f4E3 I found valve is not filling properly making loud noises whole filling customer is in city water. I found heater is warped and has open circuit at control. I checked thermal cutouts are fine I found owi sensor had condensation in sensor senser appears to be cracked., wash motor is not functioning properly diverter leaking. all issues caused by normal wear and tear. ; rqstng P&A on 1 W10703867 (Heater) and 1 WPW10327249 (Valve) and 1 WP8534853 (Hinge) and 1 WP8534854 (Hinge), ordrng 1 WPW10705575 (Owi sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Indian Trail, NC 28079

Robert A.

Job Details: 06/01/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the lid lock is not staying in place to successfully catch and lock the lid. I replaced the lid lock and tested the unit for the cx. The unit works as designed but the bezel clip is separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11643703 (Bezel), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Matthews, NC 28105

Robert A.

Job Details: 06/01/2023

Cx did not answer the phone or the door. I did not diagnose the unit.; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Matthews, NC 28105

Robert A.

Job Details: 06/01/2023

Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found the tco fuse blew again. I installed both parts this time as instructed by RC. I tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charlotte, NC 28270

Robert A.

Job Details: 06/01/2023

Cx complaint that the units filter door is not closing. I inspected the unit and confirmed the complaint. The filter door clip is not catching. I replaced the filter door and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDB950YW0

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/01/2023

Customer complained unit not running. Upon arrival found unit has proper voltage. Found thermal fuse bad. Quoted 213.34 due to 20$ off with magnet discount. Replaced thermal fuse and ran dryer to test function. Unit now working as designed. Verified proper operation. Collected $213 via card. ; used 1 WP3390719 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Charlotte, NC 28227

Ryan S.

Job Details: 06/01/2023

Customer complained unit not draining. Found unit already pulled out. Found drain plug in disposal still present. Took out plug and ran dishwasher and unit now working properly. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/01/2023

Tested and checked washer operation. Found no error codes or issues with washer. Customer was expecting washer to fill with water. Educated customer that new washers are designed to function and clean with less water. Machine operating as designed.; dspstn on spec-tagged invntry: 1 W11038689 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/01/2023

Replaced float switch. Tested and ran full diagnostics cycle. Completed cycle properly with no issues. Dishwasher operating properly.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Bethlehem, CT 06751

Jimmy R.

Job Details: 06/01/2023

"Tested unit and found ice maker not filling not making ice, do diagnostic test cycle and ice maker did not fill. Replace ice maker and check unit filling and working to spect."

We serviced a

WHIRLPOOL DRYER

Model MED7230HC3. H

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/01/2023

Customer complaint is that drum has a defect. Took pics of defect and ordered drum. Defect looks like bad weld. ; ordrng 1 W10545923 (drum)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hartford, CT 06112

Chuck M.

Job Details: 06/01/2023

Customer complaint is that dryer was not tumbling. Inspected and found belt broken. Replaced belt fro T/S and tested. Dryer is tumbling and heating. ; used 1 341241 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB04

Near Manchester, CT 06040

Chuck M.

Job Details: 06/01/2023

Customer complaint is that refrigerator was purchased with casters and a kick plate. Delivery told customer they did not know how to install parts. Customer need casters and kick plate installed. Submitted for P&A and 2nd tech. ; O-emld tckt

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Newington, CT 06111

Chuck M.

Job Details: 06/01/2023

"Customer complaint is that burners shut off during cooking. Customer stated she was making macaroni and water stopped boiling. Informed customer on cookware, element cycling, element sensors and weight on sensor. Burners are working properly."

We serviced a

WHIRLPOOL WASHER

Model MVWC415EW0

Near New Britain, CT 06053

Chuck M.

Job Details: 06/01/2023

customer complaint is that washer would not spin. Ran diagnostics and found error codes F0e5 off balance loads. F7e6 Motor Fault. Inspected and found agitator is stuck to drive shaft and drive shaft is disconnected in gear case. Belt is loose and worn. Cam is also worn and has gear oil on it indicating gear case leak. Quoted P&L. Customer will buy new.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newington, CT 06111

Chuck M.

Job Details: 06/01/2023

Customer complaint is that upper rack wheels broke off. Replaced adjusters and showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS8

Near Charlotte, NC 28226

Robert A.

Job Details: 06/01/2023

"i installed the control board still no water entering the IM when i jump L & V . I called techline, they had me check incoming voltage and secure all connectors. I checked and secured all connectors at the control board, valve and IM. Im getting 122v from the control to the IM and Im getting 122v at the IM side of the dual valve when I jump L & V. The unit needs a new dual valve as well. The cx is not willing to pay for the dual valve replacement at the moment. I called techline to document the issue.Sr7736538969"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Suffield, CT 06093

Gary V.

Job Details: 06/01/2023

"Arrived and customer stated Maytag gave autho for service, but no autho in ticket, customer going to callback.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Bolton, CT 06043

Gary V.

Job Details: 06/01/2023

"Inspected and found vibration noise coming from evap fan motor and housing, attempted to insulate with tape, but still noisy, will order parts and call when they become available.; ordrng 1 W11661931 (Motor) and 1 WP67006337 (Fan blade) and 1 67006424 (Shroud)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Coventry, CT 06238

Gary V.

Job Details: 06/01/2023

"Arrived and found unit needed to be pulled out on soft pine wood floor, advised customer of possibility of damage and offered to reschedule if she wanted to arrange different moving options before repair was done, she declined, had damage waivers signed. Pulled unit out and replaced main acu. Cycled and tested fine. After pushing unit back into place, found slight marring on floor, and took pics.; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Vernon, CT 06066

Gary V.

Job Details: 06/01/2023

"Inspected and found tachometer fault, open capacitor and changed out with new capacitor and ran calibration and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL WASHER

Model mvwb855dc3

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/01/2023

Tested unit and found washer would not start a wash cycle unit would come on and never lock causing unit to not wash. Ran diagnostics and found lid lock error F5e3 checked in diagnostics and found lock not moving just clicking lock faulty. Replaced lock and recalibrated unit ran a wash cycle and all operations working to specs ; used 1 W10861642 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/01/2023

"Tested unit and found machine leaking water again randomly, checked over machine for leaking water and could not see any dripping or leaking wile running a heavy load, went threw all connection and found rear vent on tub looked to be where water was over flowing and coming out onto floor, adjusted tube and added a piece of tape to stop from leaking advised customer on using to much soap and cleaning unit regularly. Advised customer Could not see any leaking wile there and running unit as of now machine is working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Southington, CT 06489

Jimmy R.

Job Details: 06/01/2023

"Tested unit and found machine filling with water but never washing, ran diagnostics and checked for errors found F4e3 wash motor not running or faulty ran unit thew a self test and found no motor coming on, hacked 120v to motor and unit is getting voltage and just humming sump&motor faulty will order and replace. Parts tentative p/a ; ordrng 1 W11665769 (Sump&motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Litchfield, CT 06759

Ruben C.

Job Details: 06/01/2023

Checked unit found ref evap frozen over completely drip pan warping ordering tray and fan motor ; ordrng 1 W11457241 (Drip pan) and 1 W11249952 (Fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Torrington, CT 06790

Ruben C.

Job Details: 06/01/2023

Checked unit found ice build up towards fan going to damper possible door was left open cleared iced getting air thru damper damper is opening

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 06/01/2023

"Tested unit an found water dripping in fridge section, removed cover and found ice building up on evap causing water to drip. Melted all ice and forced unit into a defrost cycle unit is defrosting, checked all thermistors and found working properly and sensing as designed, found evap had fallen down from clips reattached and placed unit into an automatic defrost cycle advised customer to watch unit is any water or ice is forming plz call back advised to give 24 hrs so temps can regulate"

We serviced a

JENN-AIR RANGE

Model JDS9860BDB

Near Wethersfield, CT 06109

Chuck M.

Job Details: 06/01/2023

Installed control and tested. Showed customer it works.

We serviced a

MAYTAG DRYER

Model MLE22PDAYW0

Near Charlotte, NC 28226

Robert A.

Job Details: 06/01/2023

"Cx complaint that the unit is making a loud noise while running. I inspected the unit to confirm the complaint. I used the selector switch key and put the unit into diagnostics. I ran test 10 for the dryer for about 15 minutes. The noise came eventually, its the blower wheel scraping as it turns. The unit needs a new blower wheel to resolve the issue, Im ordering the motor just in case the motor will not separate and I have to cut the axle. Im ordering Th parts for the return visit. I collected the payment in full by CC from Luis Moreno by phone.; ordrng 1 WPW10349492 (Blower wheel) and 1 W11234001 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Charlotte, NC 28209

Robert A.

Job Details: 06/01/2023

"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I also installed a new led for the fc and tighten d the door handle, the light blew.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER , used 1 10695459 (Led) from stock"

We serviced a

MAYTAG DRYER

Model MGD9700SBO

Near Southington, CT 06489

Jimmy R.

Job Details: 06/01/2023

"Tested dryer and found unit not drying clothes for customer, ran timed dry cycle and found ignitor glowing and unit kicking on then never coming back on again in and kicking off. Removed access panel and found gas valves making loud buzzing when trying to light then kicking off gas valves faulty. Replaced valves and ran unit thew a timed dry and sensor dry checked all operations and unit is now lighting and operating to specs; used 1 279834 (COIL KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/01/2023

"Found unit not draining tub fill with water, try canceling cycle and found unit not draining. Check drain pump and found other blue wire terminal broken off, repair terminal with new connector and check unit draining and working to specs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Charlotte, NC 28273

Jenn F.

Job Details: 06/01/2023

Complaint freezing in fridge. Fridge is set to 1 temp inside fridge is 36. Pressures good. Adjusted the freezer temp to min. And needs more product in unit. Unit tested ok.

We serviced a

WHIRLPOOL RANGE

Model WGG745S02

Near Huntersville, NC 28078

Mark C.

Job Details: 06/01/2023

Unit has a gas leak from the junction of the gas line to the regulator. Applied thread seal torqued line unit is fully operational with no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Huntersville, NC 28078

Mark C.

Job Details: 06/01/2023

"Door has been replaced by the distributor, customer states the upper door gasket is torn contacted tech line to report findings; ordrng 2 W10830162 (Seal)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Cornelius, NC 28031

Mark C.

Job Details: 06/01/2023

Units fresh food evaporator cover is frosting up due to air intrusion into the fridge from faulty gaskets. Unit also has ice melting in the bin from intrusion through the ice chute. Quoted 782.88 customer needs to think on it.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Cornelius, NC 28031

Mark C.

Job Details: 06/01/2023

"Customer states all the dishes washed in the unit are cloudy and the machine has a residue in it. Unit has no rinse aid instructed customer on proper use and care of the unit. Ran sanitize cycle all units functions are normal. Customer is using old compromised soap instructed customer that new detergent will help with the issue customer makes soap for a living and uses the dishwasher to clean the pans. Contacted Techline, Techline states the soap left in the pans will cause residue because it is not dish detergent sr#7736538598"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Cornelius, NC 28031

Mark C.

Job Details: 06/01/2023

Upon inspection found has frost buildup in the fresh food. Customer states freezer thawed but has since started cooling again. Frost buildup caused by the evaporator coil not defrosting correctly. Place unit into service mode to find the defrost thermostat is reading correctly indicating a faulty control. Quoted ; ordrng 1 W11172798 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Mooresville, NC 28117

Mark C.

Job Details: 06/01/2023

Unit is not making ice to dispensing Water due to a faulty valve.; ordrng 1 W11567335 (Valve)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Troutman, NC 28166

Mark C.

Job Details: 06/01/2023

Installed new valve unit is filling properly.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/01/2023

"Customer complain unit not cleaning well check unit found rinse aid door open letting out all the rinse aid causing suds. Run diagnostic and check operations, add clear door to see washing operation. Unit washing to specs all operations normal."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Charlotte, NC 28214

Robert A.

Job Details: 06/01/2023

Cx complaint that the unit is making a rattling noise. I inspected the unit and confirmed the complaint. I found the idler and rollers are worn and need to be replaced. Im ordering the parts for the return visit.; ordrng 1 W10837240 (Idler pulley) and 2 WPW10314173 (Drum rollers)s

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Clover, SC 29710

Mitch H.

Job Details: 06/01/2023

"Removed and replaced dryer drum. Tested, dryer operating properly and quietly. No unusual noises."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Winsted, CT 06098

Ruben C.

Job Details: 06/01/2023

"Checked unit found agitator and gearcase teeth worn down will not grab wash plate ordering gearcase and washplate; ordrng 1 W11454734 (Gearcase), rqstng P&A on 1 W10902814 (Agitator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Avon, CT 06001

Ruben C.

Job Details: 06/01/2023

Replaced ice bin switch and led module bin working normally and led is lighting normally tested operation normal

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near West Hartford, CT 06119

Ruben C.

Job Details: 06/01/2023

"Needs helper dolly is too short unit has to be pulled out completely putting helper in p/a left parts with cust will need rivet tool on return; rqstng P&A on 1 Hepler (Helper), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Bristol, CT 06010

Ruben C.

Job Details: 06/01/2023

Replaced control ran diagnostics normal cooling normally advised cust to give 24 hours

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Bristol, CT 06010

Ruben C.

Job Details: 06/01/2023

Replaced ice maker pushed reset button and tray started turning

We serviced a

WHIRLPOOL DRYER

Model WGD9200SQ0

Near Somers, CT 06071

Gary V.

Job Details: 06/01/2023

"Inspected and found f1 fault, indicating main acu broken. Main acu is nla."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Enfield, CT 06082

Gary V.

Job Details: 06/01/2023

"Inspected and found tub hub stripped, replaced with new hub and cycled,tested fine.; used 1 W10528947 (HUB) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, MA 01109

Mike K.

Job Details: 06/01/2023

"Unit is not tumbling, at first was humming, then just stopped all together. Found blower wheel jammed with lint, cleared and unit working properly"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Longmeadow, MA 01106

Mike K.

Job Details: 06/01/2023

"relay intermittently sparking on main control board during bake. Ordered control, office to contact customer when part comes in to schedule return.; ordrng 1 WPW10586737 (Main control assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Leicester, MA 01524

Chris B.

Job Details: 06/01/2023

Replaced part and unit running normal. Customer asked to leave the top shelves off so they could finish cleaning the refrigerator. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Paxton, MA 01612

Chris B.

Job Details: 06/01/2023

Replaced part but error code F10E4 diverted tested 2.98kohm will order another sump pump. All parts are left installed in the unit.; ordrng 1 W11460946 (Wash Pump)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Worcester, MA 01607

Amanda R.

Job Details: 06/01/2023

Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Worcester, MA 01604

Amanda R.

Job Details: 06/01/2023

Runs no heat dosent have the full voltage coming to terminal block

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HW3

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/01/2023

Complaint gasket is broken. Top left of the gasket broke off the clips. Needs new gasket. Called whirlpool techline sr#7736534675. Called safety they approved a one time auth for parts and labor to replace the gasket. Auth w179w60wpl1. Replaced gasket tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffield, CT 06093

Mike K.

Job Details: 06/01/2023

"Covered under 1yr wp warranty, took photo of receipt.Unit just purchased.Unit is making little ice.Cs thermostat shows 0 in fr, measured 5 on digital thermostat.Advanced icemaker and harvested fine, refilled and water level is good.Measuring 36 in rf.Tech sheet does not give ice production numbers, also not listed in user manual, but normal operation is to fill given bin in 24 hours.Turned fr to next coldest setting and ordered icemaker assy.; ordrng 1 W11546935 (Icemaker assy)"

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