Service History 31 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte, NC 28216

Robert A.

Job Details: 08/01/2023

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found error codes: f8e6 f9e1. The door is locked. I removed the water from the drain pump tube. I found the drain pump wire (pink) broken. The unit needs a new lower harness, Im ordering the control as well just in case.; ordrng 1 W11568984 (Lower harness) and 1 W11614514 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3L

Near Andover, CT 06232

Jeremy B.

Job Details: 08/01/2023

Installed new lid lock and ran self test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

GE REFRIGERATOR

Model PWE23KSKSS

Near Suffield, CT 06093

Mike K.

Job Details: 08/01/2023

"Clogged drain, tube clogged in back. Cleared. Cleared ice sheet from freezer bottom. Cs will leaves off to clear ice from evap."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/01/2023

Found shorted control causing no bake or broil. Also no sound. All burners working. Order and replace main control.; ordrng 1 W11594224 (Control) and 1 WP3196548 (Fuse)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/01/2023

Found unit cooling at the moment but freezer temp at 25. Partial frost pattern. 100psi on high side indicating restriction. Unit will need evap. Ordering evap. Lines will need to isolated and blown out as well. ; rqstng P&A on 1 W11536253 (Evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Milford, MA 01757

Angel R.

Job Details: 08/01/2023

Installed solenoid on valve after putting unit into test 4 for home position. When plugged back in was able to hear valve momentarily. Advised customer to wait 24 hours to check temp.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Ellington, CT 06029

Gary V.

Job Details: 08/01/2023

Installed new ice maker and cycled and unit filled with water. Please allow 24-48 hours for ice production.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Andover, CT 06232

Jeremy B.

Job Details: 08/01/2023

Washer making loud noise. Noise coming from gearcase. ; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit)

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/01/2023

Customer complaint is that washer lid does not lock. Washer starts cycle the lid unlocks and does not complete cycle. Inspected and found gear case leaking. Quoted P&L. Customer will buy new.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR

Near Manchester, CT 06040

Chuck M.

Job Details: 08/01/2023

Customer complaint is that Fresh Food section ice up often and customer clears buildup appropriately every 3 weeks. Order evaporator cover assembly with fan and thermostats. ; ordrng 1 DA97-12608A (Evaporator Cover Assembly)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/01/2023

Customer complaint is that dishwasher had error code F8e4 overfill. Inspected and found water in drip tray. Cleared and tested. No leaks found.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/01/2023

"Return to replace part ordered, installed new icemaker. Ran test jumping t&h n ice maker. Unit went through initial harvest and Unit filled with water and verified proper operation."

We serviced a

FRIGIDAIRE DISHWASHER

Model LFBD2409LB0A

Near Plainville, CT 06062

Ruben C.

Job Details: 08/01/2023

Checked unit found leaking from motor assy and noisy gave cust estimate for motor and seals and bracket

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Torrington, CT 06790

Jimmy R.

Job Details: 08/01/2023

"Tested washer and found unit had stopped when getting to a drain cycle leaving clothes wet and tub full of water, ran a diagnostics and found long drain error cycled in drain pump and nothing no pump checked drain and found pump wire broken off. Spliced in new connection and ran washer, unit now driving and all operations working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Morris, CT 06763

Jimmy R.

Job Details: 08/01/2023

"Checked over machine due to ice randomly falling onto the floor when no one would be using dispenser, checked dispenser and found operating normally removed cntrl and reset checked over ice bin and flap is holding ice back and stopping when done dispensing no ice falling in door, advised customer unit is working normally advised to keep a watch on ice if going away advised to lock front panel to stop any issue. Tested all other operations and unit is working to factory specs"

We serviced a

WHIRLPOOL ICEMAKER

Model WRT311FZDM02

Near Charlotte, NC 28214

Robert A.

Job Details: 08/01/2023

I installed the part and tested the cx. The unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE05

Near Northampton, MA 01062

Mike K.

Job Details: 07/28/2023

"Was getting a gap when closing door, upper left. Moved hinge and still a gap. Added a washer to lower hinge of freezer door and sealing fine"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lexington, NC 27292

Vincent O.

Job Details: 07/28/2023

Found sensor dry not workin properly. Timed cycle work fine. Checked am verified vents are clear. Order and replace sensors and control ; ordrng 1 W11525996 (Control) and 2 WP3387223 (Sensors)s

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lexington, NC 27292

Vincent O.

Job Details: 07/28/2023

Found unit will not properly operate and will not enter diagnostics. Lid lock clicking as well. Order and replace control and lid lock. ; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Huntersville, NC 28078

Mark C.

Job Details: 07/28/2023

Unit is clunky during spin due to the hoses vibrating against the wall. Adjusted unit unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Coventry, CT 06238

Amanda R.

Job Details: 07/28/2023

Sr 7736852412 called tech support

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Avon, CT 06001

Gary V.

Job Details: 07/28/2023

"Arrived and floor had previous scratches and damage, had damage waivers signed and took pics. Installed new compressor and ran vacuum, checked for leaks and didnt detect any. Recharged system and cycled unit back on, frost pattern developed and unit started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE6234DQ2

Near Avon, CT 06001

Gary V.

Job Details: 07/28/2023

"Inspected and found broken lid switch, will order and return.; ordrng 1 WP3355458 (Lid switch)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GIE17GSNERSS

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/28/2023

Customers complaint is refrigerator making sparking noise. Noise coming from icemaker. Icemaker not hooked up and trying to cycle.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model SSHT1514QB2

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/28/2023

Fresh food door not sealing Causing ice on fan. Pushed gasket in place all checks ok.

We serviced a

SUBZERO REFRIGERATOR

Model 632/S-2

Near Northampton, MA 01060

Mike K.

Job Details: 07/28/2023

Replaced icemaker and cs to monitor

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/28/2023

"Tested unit and found once unit ran for a few min on high heat machine would start to squeal, checked noise and found coming from inside unit. Removed drum and checked idler and rollers found rollers making noise and idler squeaking, replaced all parts with repair kit lubed and reinstalled. Ran dryer and all operations are now working to specs ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Plainville, MA 02762

Angel R.

Job Details: 07/28/2023

"Replaced drain pump, tested ok.; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXWH0

Near Lexington, NC 27292

Vincent O.

Job Details: 07/28/2023

Found f2e1 touch panel issue. Ran diagnostics and verified all working components operating properly. Verified proper draining. All functions check ok check ok at this time. Performed hard reset on unit. Unit seems ok. Any further issues customer would need control replaced. Customer will buy new if issue returns.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28216

Robert A.

Job Details: 07/28/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor, evap fan and condenser fan are running fine. I checked the FC evap wall, it was covered in ice. I removed the evap cover and ice. I noticed the defrost heater (brown wire) was not secure. I secured the connector and thoroughly wrapped in foil tape. I tested the heater as well, its good to go. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Worcester, MA 01610

Roger R.

Job Details: 07/28/2023

Upon removing the fresh food door switch I found that the wires are foamed in place and I cannot reattach the wires to the new switch. Called whirlpool tech support. SR number 7736969650Under review for replacement. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Plainville, CT 06062

Ruben C.

Job Details: 07/28/2023

Replaced slides tested operation normal door closing normal

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Plainville, CT 06062

Ruben C.

Job Details: 07/28/2023

7736968722 called techline to document needs new main harness was burnt gave cust estimate cust is not repairing at this time diagnosis covered

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/28/2023

Installed filters manifold and spray arms. Spray arms are spinning. Advised customer to run water at sink for approximately 20 seconds because thats how long it took for water to reach temperature.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Charlotte, NC 28269

Vincent O.

Job Details: 07/28/2023

Installed new tub ring. Tested and verified proper operation. All functions check ok.

We serviced a

JENN-AIR MICROWAVE

Model JMDFS24JL00

Near Huntersville, NC 28078

Mark C.

Job Details: 07/28/2023

Unit not closing due to misaligned door interlock. Adjusted catch unit is fully operational.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Mark C.

Job Details: 07/28/2023

Support broken in box ordering replacement needs rescheduled.; ordrng 2 W10909479 (Support)s

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, NC 28037

Mark C.

Job Details: 07/28/2023

"Door is dented at hinges, customer closed on the home more than 30 days ago customer states unit wasnt installed when he closed. Awaiting delivery paperwork to get the door covered."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 07/28/2023

Installed new door all checks ok.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/28/2023

"Installed all new parts. Ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE 1 W11116592 CNTRL-ELEC , and 1 W11454734 GEARCASE"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Vernon, CT 06066

Chuck M.

Job Details: 07/28/2023

Customer complaint is that dryer was noisy. Inspected and found idler wheel had rough edges and belt was shredding causing clicking noise. Replace repair kit from T/S and tested. No noise found. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Southington, CT 06489

Jimmy R.

Job Details: 07/28/2023

"Checked over fridge and found frost building up in inside of fridge air tunnel found air tunnel frozen up due to warm air getting into unit and freezing up, checked freezer and ice building up on cabinet floor. Melted all ice and cleared air tunnels added silicone to freezer and fridge cabinet due to gap letting warm air in also heated door gasket to seal against cabinet. Leveled up unit and all operations are working properly advised there will be some moisture due to humidity levels this is normal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/28/2023

Installed new damper. Tested and verified proper operation. No noises. All functions check ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

We serviced a

FRIGIDAIRE RANGE

Model FFEF3054TBG

Near Bellingham, MA 02019

Angel R.

Job Details: 07/28/2023

"Front right and rear right surface hot light is on. Will order both switches. Tested and looked at all surface elements and all tested ok, unit overall working ok.; rqstng P&A on 1 316436000 (switch,infinite sm) and 1 316436001 (switch,infinite lrg)"

We serviced a

GE REFRIGERATOR

Model PFE29PSDASS

Near Bellingham, MA 02019

Angel R.

Job Details: 07/28/2023

"Oppressor not coming on but getting proper voltage. Customer has had unit for 10 years and do not want to pay for pricey repairs, will look for a new unit."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Dudley, MA 01571

Angel R.

Job Details: 07/28/2023

"Installed control and harness, tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/28/2023

"Washer not spinning out properly. Ran diag found sensor fault. Ran self test and it will not advance. The washer was in a flood and flooded the bottom damaging the bottom components. Request autho on parts. ; rqstng P&A on 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10890624 (Motor) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit) and 1 W11158830 (Capacitor), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Berlin, CT 06037

Jimmy R.

Job Details: 07/28/2023

"Checked over ice maker and found unit making ice but making ice slowly never filling up ice bin to top. Found ice maker thermistor was cracked on bottom not getting correct readings, Replaced ice maker and cycled. Ice maker now filling and operating to specs ; used 1 W11546935 (Icemaker) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW75HESW0

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/28/2023

Installed new door lock and ran self test. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/28/2023

Tested unit and found machine erroring out F9e1 long drain placed unit into a spin cycle and found unit not turning on drain pump checked pump and moved wires and unit kicked on and started to operate. Traced wires and ohmed out found black and white striped wire going to actuator for power broken in wire casing outside of wire looked prefect. Cut out wire and replaced ran a calibration cycle and unit is now draining and all operations working to specs

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TD8

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/28/2023

Installed all new parts melted ice in ice maker evaporator cycled ice maker and all functions are now working to factory specs. Advised customer to give unit 24-48 hrs so temps can regulate due to defrosting unit ; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Holyoke, MA 01040

Mike K.

Job Details: 07/28/2023

"Pulled unit out and return line was hot, discharge cool. Checked unit and freezer was cold, ice cubes solid, fridge felt cool. Checked evap and full frost pattern. Good air flow to rf and milk at 42. This with a non responsive control, no lights.Found broken door switch, shorted switch and got control and light to come on was set at level below recommended. Pulled out switch and verified leads not broken and long enough for replacement. Replaced control (set to one setting cooler then recommended)and ordered switch, left compressor/parts with customer and to monitor until return. Leaving as 2x call in case stops cooling and sealed system job still needed on return, but looks to be control/switch issue.Office to contact customer to set return visit.; ordrng 1 W11384469 (Door switch) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11504430 COUPLER 7/6 NR MS 00"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Chicopee, MA 01013

Mike K.

Job Details: 07/28/2023

"Evap cover is solid frost in rf, temps warm in rf. Also some frost in fr caused by temp cord keeping gasket from sealing there. Customer verified that was new and has been having frosting issues ongoing for years. All thermistors passed in diagnostics. Switched defrost timer setting to timed.Attempted to steam clear enough to verify if drain pan was warped per service pointer, but steamer died mid process. Quoting for drain pan kit and double time for excessive frost build up. Labor is covered. Office to contact customer when part comes in to schedule return.; ordrng 1 W11457241 (Drain pan) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 07/28/2023

Returned to install new control and pump installed board and pump ran factory service mode and then ran all functions in component activation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near West Springfield, MA 01089

Mike K.

Job Details: 07/28/2023

"Unit not thawed on arrival, steamed clear to remove cover styrofoam frozen to evap, evap solid ice. Had to break off cover in pieces, but all part of new cover. Steamed evap clear. Replaced cover and control. Unit powered on and compressor running. Advised customer it could take 6-8 hours or more to get back to temp."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, NC 28164

Ryan S.

Job Details: 07/28/2023

Return to install parts ordered. Installed new switch and led. Verified proper operation and showed customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDW01

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/28/2023

"Checked over unit and found fridge section getting to 40 degrees and freezer never getting done past 16 degrees, checked evaporator and found frost pattern weak found only frosting in the middle and sides are frosting just a little but some spots none. Checked compressor and unit is super hot to touch and drawing 14.1 amps compressor starting to fail, will order new compressor kit,all couplers and connections some couplers show special order advised when parts are in we would call, also customer was going to call where purchased to get unit swapped out for new advised plz call us and let know if Unit will be replaced ; ordrng 1 W11580057 (Compressor kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11661102 (Coupler) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11504450 (Coupler) and 1 W11506635 (Coupler)"

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ02

Near Springfield, MA 01104

Chris B.

Job Details: 07/28/2023

"Complaint that the unit is not cooling properly on the fresh food section. Found no frost pattern on the evap section. Freezer is cold but no equal coverage of frost pattern on the evap coils. Ran all test on the evap fan, damper, heating element and drainage are working properly. Will order parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 2 W11504432 (Coupler)s and 1 W11506619 (Coupler) and 1 W11506638 (Coupler) and 2 W11504445 (Coupler)s and 1 W11504448 (Coupler) and 1 W11506635 (Processing Tube)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Tolland, CT 06084

Amanda R.

Job Details: 07/28/2023

Didnt receive compressor ; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near West Hartford, CT 06110

Ruben C.

Job Details: 07/28/2023

Replaced fan motor and thermistor had to defrost ice build up advised cust to observe fo 24 hours; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

MAYTAG DRYER

Model MED5500FC0

Near West Hartford, CT 06107

Ruben C.

Job Details: 07/28/2023

Checked unit found pulley worn down and rollers worn replaced with dryer kit tested normal; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Killingly, CT 06239

Amanda R.

Job Details: 07/28/2023

ReplAced console need to order bezels left the levelers and will adjust front left flame to customers liking when return with bezels ; ordrng 5 W11028784 (Bezel)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Putnam, CT 06260

Amanda R.

Job Details: 07/28/2023

Bottom support for ice maker broken replaced ice maker set freezer temp at recommended

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Worcester, MA 01604

Roger R.

Job Details: 07/28/2023

"Installed new gearcase and slider due to noisy agitation, all okay. Recalibrated unit."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Worcester, MA 01604

Roger R.

Job Details: 07/28/2023

Installed new main control due to unit just draining and no action.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Enfield, CT 06082

Chuck M.

Job Details: 07/28/2023

Customer complaint is that washer selector knob is not working. Inspected and found UI does not respond to knob. Ordered UI panel. ; ordrng 1 W11478526 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Enfield, CT 06082

Chuck M.

Job Details: 07/28/2023

Customer complaint is that ice maker would not stop making ice. Inspected and found shut off arm pull out of ice maker. Installed shut off are and secured. Showed customer it works. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

GE REFRIGERATOR

Model GTS19KGNBRWW

Near Enfield, CT 06082

Chuck M.

Job Details: 07/28/2023

Customer complaint is that refrigerator section is not cooling properly. Inspected and found evaporator fan motor is not running. Motor is receiving voltage but not running. Ordered evaporator fan motor. ; ordrng 1 WR60X31522 (Evaporator Fan Motor)

We serviced a

FRIGIDAIRE DISHWASHER

Model FPID2498SF0A

Near Suffield, CT 06078

Chuck M.

Job Details: 07/28/2023

Customer complaint is that dishwasher stops mid cycle. Ran manual test and dishwasher works properly on individual components. During regular wash cycle control trips off. Quoted P&L. Customer will buy new.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near East Windsor, CT 06088

Chuck M.

Job Details: 07/28/2023

Customer complaint is that washer does not fill properly on deep water wash. Ran manual test and water is entering washer properly. No error codes found. Ran deep water wash without a load. Washer filled to appropriate level. Advised customer to try with a full load.

We serviced a

WHIRLPOOL COMPACTOR

Model GC900QPPQ6

Near Worcester, MA 01602

Roger R.

Job Details: 07/28/2023

Found left side of the foot pedal had the retaining screw had come out. Reinstalled pedal with original screw that was on floor next to unit. All checks okay.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Belmont, NC 28012

Ryan S.

Job Details: 07/28/2023

Returned to install parts ordered. Installed new motor and blower wheel. Also replaced all wheels and pully. Reassembled unit and noise gone. Verified proper operation with no noise. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Worcester, MA 01602

Roger R.

Job Details: 07/28/2023

"Customer complains of food to cold in the refrigerator and food is freezing. Recommend replacing the temperature sensor and main board. Will order both and return to install. ; ordrng 1 W11293378 (Board, main) and 1 W10316760 (THERMISTOR), states that autho needed"

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, MA 01608

Amanda R.

Job Details: 07/28/2023

Lost complete cooling compressor running no frost on evaporator needs sealed system work ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/28/2023

"Checked over oven and found door falling off and not closing properly, found lower part of door glass handing off of door due to screws missing and had pulled threw, tightened up screw and added new to stop from falling out and hanging tightened all other screws and reinstalled door. Checked all operations and unit is now working to specs"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHB2741PFBA

Near Worcester, MA 01605

Amanda R.

Job Details: 07/28/2023

Complaint ff door gasket moldy and where they seat onto the cabinet gaskets ripped magnet showing complaint that freezing things towards the back of fridge and in crisper drawers explained how freezer cools ff section with zero degree air ff section temp set at 40 closed vents to crispers and raised freezer temp to 2 nothing frozen today ; rqstng P&A on 2 241778307 (Gasket)s

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Southbridge, MA 01550

Amanda R.

Job Details: 07/28/2023

The lid broken in left side needs new lid ; rqstng P&A on 1 W11259006 (Lid)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Washington, CT 06793

Martino S.

Job Details: 07/28/2023

"Replace evaporator fan motor cover assembly fresh food, fresh food thermometer and defrost bimetal, clean drain. Ran unit and set temperature then instructed customer temperature regulated to normal within 24 hrs.; dspstn on spec-tagged invntry: 1 DA32-10104N THERMISTOR"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/28/2023

"Return to install parts ordered. Installed Ui and unit now working properly. Control was not in parts but didnt not need part. Called Jenn to inform part was not in bin and that part was not used. . Ran service mode and found all functions working properly, ran normal wash and unit filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Stanley, NC 28164

Mark C.

Job Details: 07/28/2023

Unit is showing a motor failure Error.; ordrng 1 W11460946 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Cornelius, NC 28031

Mark C.

Job Details: 07/28/2023

Units bottom drawer is broken the face is coming off. ; ordrng 1 WPW10322649 (Bin freezer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Mooresville, NC 28117

Mark C.

Job Details: 07/28/2023

Unit has water turned off. Turned water back on no water. Checked filter to find it not seated properly. Reinstalled filter unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Mooresville, NC 28117

Mark C.

Job Details: 07/28/2023

Lower ice maker is filling the bin with solid ice due to a sticking valve installed new valve unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/28/2023

"Retuned to install parts ordered. Installed new fan assembly and UI, after defrosting excess ice reassembled unit, ran serove test to verify prop frost pattern verified proper operation."

We serviced a

WHIRLPOOL OVEN

Model WOE54EC0HS

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/28/2023

"Upon arrival found unit didnt have model serial tag , took pictures of locations model serial tag should be. Inspected aground unit fully. Informed customer unit cant be worked on because parts cant be ordered without proper model serial tag, unit also cant be worked on under warranty. Unit is a new build, informed customer to inform builder of issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Indian Trail, NC 28079

Vincent O.

Job Details: 07/28/2023

Found system slightly over charged causing suction line to freeze. Sweep-charged -8g from system. Suction line thawed and pressures balanced and normal. Bubble checked all joints and entire filter drier. No leaks. All system checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Midland, NC 28107

Vincent O.

Job Details: 07/28/2023

Found unit leaking from fabric softener tray. Order and replace dispenser. ; ordrng 1 W11569112 (Dispenser) and 1 W11590590 (Tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/28/2023

Defrosted ff section down and replaced fan motor also replaced hinges on ff doors. Unit ran thru test and all operations are normal. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Charlotte, NC 28216

Robert A.

Job Details: 07/28/2023

Cx complaint that the unit is heating slow. I inspected the unit to confirm the complaint. I found no error codes and preheated the unit to 325. It eventually reached the temp but it took much longer than usually. I increased the temp to 360 and the unit still took very long to reach the set temp. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11548749 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, NC 28216

Robert A.

Job Details: 07/28/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Charlotte, NC 28269

Robert A.

Job Details: 07/28/2023

"Cx complaint that the unit does not dispense water or ice. I inspected the unit to confirm the complaint. I pressed both paddle, I heard neither the author or valve engage. I found the UI control was set to lock. I unlocked the UI and tested water and ice dispensing, both worked with no issues. The unit is working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Westfield, MA 01085

Mike K.

Job Details: 07/28/2023

"Unit under wp warranty per service bench. Humidity sensor 4296, 23 tech sheet says it should show 3789, 26. Dropped unit and replaced humidity sensor. Tested with potato, stopped after 10s or so giving humidity sensor error again. Ordering control, sensor and cable Humidity sensor is under the blower assembly.Cables not found on parts list.; ordrng 1 W11342846 (Control) and 1 W11333816 (Control) and 1 W11590866 (Sensor)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28205

Robert A.

Job Details: 07/28/2023

"Cx complaint that the unit has trouble start cycles because of the lid not locking. I inspected the unit to confirm the complaint. I found an error code: f5e3. I cleared the code and ran a service cycle, all components passed until the lid lock tried to engage. The unit would not advance past that point, it needs a new lid lock to resolve the issue. I started a normal cycle and put pressure on the lid near the lid lock while it was engaged, the unit successfully locked. I checked the lid lock and the surrounding area to see if something was effecting it or out of place. I found nothing abnormal. Im ordering the part for the return visit.; ordrng 1 W11513248 (Lid lock)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near New Britain, CT 06052

Martino S.

Job Details: 07/28/2023

"Check unit found leaking from top left side, leaking out of third rack mount, parts are missing, please order parts tentative for return service.; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster) and 1 W11551395 (Mount) and 1 W11569162 (Mount) and 1 W1168642 (Manifold) and 1 W11677712 (Manifold) and 1 W11677712 (Manifold) and 1 W11561080 (Wheel - tub) and 1 W11553484 (Tub mount third rail) and 1 W11580025 (Tub mount third rack)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newington, CT 06111

Martino S.

Job Details: 07/28/2023

"Replace defective transmission, clutch, actuator and check unit working to specs. Washing and draining normally, no leaking or noise."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/28/2023

Replaced all 3 parts on dishwasher. Ran unit thru test mode and all components are operating normally. Ran unit on normal wash cycle for 15 minutes and had no leaks coming from dishwasher. Advised the customer its running good with no leaks at this time. Unit ran and checked ok( call complete); dspstn on spec-tagged invntry: 1 W11483553 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Harwinton, CT 06791

Martino S.

Job Details: 07/28/2023

"Replace ice maker, water valve and check ice maker cycle fill and ready for harvest."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Wolcott, CT 06716

Martino S.

Job Details: 07/28/2023

"Check ice maker cycle operation ice maker does not cycle on, replace ice maker and check cycle fill and ready to harvest. Unit check working to specs."

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ01

Near Agawam, MA 01001

Mike K.

Job Details: 07/28/2023

"Unit installed and unresponsive on arrival. Unplugged/plugged in unit and unit came on as normal. Ran cycle and heated properly. Ordering control, interface and power board. Unit will need to be pulled down to access power board. 2x time; ordrng 1 W11391718 (Control) and 1 W11386249 (Interface) and 1 WPW10531156 (Noise filter board) and 1 2xtime (2x time), states that autho needed"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Agawam, MA 01030

Mike K.

Job Details: 07/28/2023

Unit is under 1 yr warranty per service bench. Took photo of receipt.Cs complaint is timed dry coming up as air dry by default and she did a load of towels and they werent completely dry. No error in history and unit is heating properly when selected. Explained how sensor works for sensing cycles. For timed dry explained that she could set temp and time to whatever she likes. Cs thought something was wrong with it coming up on air dry. Called techline and while on wait ran a 5 min timed dry on high heat. After completion timed dry remembered last setting of 5 min and high heat. So verified unit is remembering last cycle.Cancelled tech line call

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