We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Granby, MA 01033
Mike K.
Job Details: 12/18/2023
"Cs complaint of not draining or spinning. Unit unplugged/ water off on arrival. Plugged in and started drain and spin cycle. Unit drained and went into spin fine.F7e1 error only error in history, missing tachometer signal. Ran through self test fine. Cold water running through pure wash pro filter, flow isnt great, but completed without error.Ran quick wash through fill and into agitate. Cancelled and ran drain and spin, ran fine.Quoted for actuator assembly (contains tachometer) and labor. Explained about unbalanced loads. Unit did not fail in testing, could not replicate complaint.Did not do repair since isnt failing, collected for service call only"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/18/2023
"Returned to install control board and sump assembly. Installed parts and reassembled unit. Ran unit to test function. Sump,still only getting 10-14v ac when running. Same voltage during test mode also. Tried calling tech line but tech line closed . Incoming voltage to unit and to board is 120v ac. Took off sump pump and sump pump is running just really slow and wont only 10-14v going to it. When plugged in 10-14 at sump, unplugged at sump 116v to harness at sump. At control when plugged in 10-14vac , when unplugged 116v at board pins. Ordering harness, since tech line unavailable. Informed customer office will call when part is available. ; ordrng 1 W11697034 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28211
Jeff L.
Job Details: 12/18/2023
Water is splattering into cup waterline has small hole In it. Also gonna cut the water pressure back a bit when come back to replace parts Rescheduled for 12-26-23 pmPart#W11482383Part#W11126260; ordrng 1 W11482383 (Water valve) and 1 W11126260 (Water line)
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, SC 29745
Mitch H.
Job Details: 12/18/2023
Checked and found screws not in terminal block. Realigned nuts and installed screws. All now in position and oriented properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near McConnells, SC 29726
Mitch H.
Job Details: 12/18/2023
"Removed old compressor and replaced with new and related parts. Charged with nitrogen, checked for leaks, none found. Allowed freezer to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of R600 refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/18/2023
"Tested and ran diagnostics. Found F7E1 heating error. Pulled dishwasher out, tested heater, tests at 11 ohms. Heater weak. Ordering heater and control. Checked part availability and scheduled return for 12/22 AM; ordrng 1 W10518394 (Heater) and 1 W11637583 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Chicopee, MA 01020
Mike K.
Job Details: 12/18/2023
"Fan is making loud noise when running. Unit is best by vent out top and that is where sound is connector by from found flapper and vent assy when screwed down, pulling up on unit casing and causing it to run, loosened left screw and running smoothly with no rubbing"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, MA 01089
Mike K.
Job Details: 12/18/2023
"Replaced waterline to icemaker and ran harvest cycle of icemaker, tested fine with no leaks found. To replace line unit had to be pulled out, marks on floor prior to moving, took photo and used sliders."
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Westhampton, MA 01027
Mike K.
Job Details: 12/18/2023
"Complaint of left front burner not lighting/ not lighting well. Oriface is clear, cleared burner head scraping clear and igniting properly. Looks to have been build up on burner head keeping igniter from sparking up. Other burners all lighting fine."
We serviced a
LG MICROWAVE
Model LGLMV1831SS/00
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/18/2023
Unit need a new control. Customer declined repairs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Willington, CT 06279
Amanda R.
Job Details: 12/18/2023
Taking days to freeze things not freezing ice cream thermostat in ff section basically on off showed customer how to adjust set at recommended
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Installed new main acu and now ui panel not responding now, measured 12v at ui panel, will order new ui panel. And scheduled for this fri pm slot.; ordrng 1 W11561182 (Ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Ryan S.
Job Details: 12/18/2023
"Retuned to install new compressor per last tech ordered. Evacuated system, and installed new compressor, pulled vaccum and noticed slight leak. Pushed 130 nitrogen into unit and heard leak around front. Bubble tested around hinges on front doors and found leak on middle left hinge between ref door and freezer door, also noticed a lot of oil from leaking Freon on gasket. Called techline but techline was closed. Took pictures of leak via bubble test. Will call tech line when they open. Informed customer unit is not repairable and will call whirlpool to tell them and will give update after. ; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 12/18/2023
Found different model and serial Called office spoke Barbra said close ticketAnd have Cust call contract company for new ticket
We serviced a
MAYTAG MICROWAVE
Model MMV1175JW01
Near Worcester, MA 01604
Aimee Z.
Job Details: 12/18/2023
Cust using as a Night light and is heating the lower panel up.Explained light is for when cooking not a night lightAlso checked the fan and functionsAll working as intended
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Charlotte, NC 28214
Robert A.
Job Details: 12/18/2023
Cx complaint that the units LR burner is not igniting. Im inspected the unit to confirm the complaint. I found the burner head and burner cap were sitting crooked preventing the burner from lighting. I adjusted the burner head and cap and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/18/2023
Received wrong parts. Will reorder rescheduled for Friday. ; schdld next appmnt for 12/22 FRI AM
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Stafford, CT 06076
Amanda R.
Job Details: 12/18/2023
Randomly goin from sense straight to done no saved errors replaced actuator tested every cycle starting normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Union, CT 06076
Amanda R.
Job Details: 12/18/2023
Not agitating or spinning out good actuator arm broken replaced calibrated operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
Arrived and asked for sales receipt to establish warranty and customer didnt have it. Unit shows out of warranty and customer stated he wasnt going to pay.
We serviced a
THERMADOR RANGE
Model PRG304GH/19
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Installed left front switch and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/18/2023
"Installed new gearcase, belt, and cam all checks ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Plymouth, CT 06786
Jimmy R.
Job Details: 12/18/2023
"Found customer had purchased a 5 year agreement and we only had info for trip charge quoted customer but they are going to call,, and get a dispatch sent over to us for parts and labor and then well have to come back"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28105
Jeff L.
Job Details: 12/18/2023
Found gear case clicking internally moved the shaft by hand and can hear it and feel it. Needs another gear case to complete this call. Defective gear case just installed. May need additional autho due to part being defective. Office please call customer to reschedulePart#W114498412xframe; ordrng 1 W11449841 (Gear case) and 2 2 (2xframe)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM01
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Inspected and found evap fan not turning, will order and return. Customer needs for after new year.; ordrng 1 W11396715 (Evap fan motor)"
We serviced a
SAMSUNG RANGE
Model NY58J9850WS
Near Northampton, MA 01060
Mike K.
Job Details: 12/18/2023
"Unit not keeping temp in bake, element not burnt out, pulled unit out and verified 240vac coming to bake element. Bake element reads open.; ordrng 1 DG47-00020B (Bake element)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Easthampton, MA 01027
Mike K.
Job Details: 12/18/2023
"Icemaker has been leaking water. Found divider separated from icemaker and jammed. Cleared jam and able to get divider in place. Ran through the cycles and didnt fill, did not attempt to fill.Quoted for her icemaker/ labor.; ordrng 1 241798231 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Mike K.
Job Details: 12/18/2023
"Tested compressor before installing and ran. Replaced compressor, pulled vacuum and held. Charged with 1.45oz r600a. Unit came on, running and discharge getting hot. Freezer and rf starting to cool, mullion strip hot. Cs to monitor; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
FRIGIDAIRE WASHER
Model ATF8000FS1
Near Westfield, MA 01085
Mike K.
Job Details: 12/18/2023
"Complaint of unit not spinning. Ran spin/drain and drain pump running, nothing else. Ran normal cycle and filled and agitated, ran drain/spin and will not drain. Quoted for drain pump. Sent estimate, cs will think it over. Collected for service call only."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Windsor, CT 06095
Gary V.
Job Details: 12/18/2023
"Installed new ui panel and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/18/2023
Washer just keeps draining and drum not moving. Was able to run diag and everything worked. Reset machine and ran drain and spin and then started a normal cycle all checks ok. If problem continues will need new main control.
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/18/2023
Installed new element and tested all checks ok. I
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Worcester, MA 01602
Aimee Z.
Job Details: 12/18/2023
"Found error code communication errorAuto, Normal, expressNeeds Cntrl and control panel; ordrng 1 DD82-01594B (Ui), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Simsbury, CT 06070
Gary V.
Job Details: 12/18/2023
"Inspected and found wash pump not pumping, replaced and cycled tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Matthews, NC 28105
Jeff L.
Job Details: 12/18/2023
Replaced both door gaskets unit ran and checked okCall complete
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/18/2023
Replaced all previously ordered parts was able to duplicate issue motor overheating upon arrival. Thermal switch built into motor winding was open. Tested operations no additional issues. Found with dryer at this time.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 12/18/2023
Advised customer her unit was out of warranty threw rental center and she freaked out on me like it was my issue I did it told her she has to call and they would have to pay or customer would have to pay she just keep freaking out on me and I left ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
LG WASHER
Model WM3670HVA
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/18/2023
I replaced drain pump motor tested operations inspected for leakage. No leakage found. Everything is now working perfectly fine. Washing machine is draining. Just fine now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model Prmc2285af
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/18/2023
I replaced Nyack icemaker in fresh food section. I tested operations customer to allow 72 hours for edible ice. No additional issues found with icemaker at this time unit appears to be cooling and both zones with no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 12/18/2023
"Complaint washing machine is excessively loud compared to the Samsung that used to be there. I found washing machine was not properly leveled, causing tub to bang on the front cabinetry. Suspension rods did not have any movement in them at all due to unlevel of machine. I leveled machine was suspension rods tested operations no add additional issues. Found with wash machine here today. Everything is now Working fine. Performed a control board calibration procedure as well. Notified customer of all noises that are considered normal. Also notified customer proper loading procedure of washing machine to help mitigate out of balance loads, leading to excessive noise. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
WHIRLPOOL WASHER
Model LTE5243D03
Near Worcester, MA 01605
Aimee Z.
Job Details: 12/18/2023
"Washer 1999 to 2002 oldFound the hose off drain pump off, re installed in filled tub partially Wasnt draining, and the hose was still dripping. Found drips at drain pump and clamp with hose .In a closet next to a waterboiler no room to repair hoses in closetAlso advised customer that the hose are hard to drain pump would need repaired also."
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US 03
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 12/18/2023
"Cust stated start button doesnt always work , beeps a lot and goes out of balance.Checked error codes none Need ui and suspension rods; ordrng 1 DC97-21530G (Ui complete) and 4 DC97-16350U (Suspension rods)s"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 12/18/2023
Siliconed gasket againNeeds freezer door white; ordrng 1 LW10680729 (Freezer door white)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Simsbury, CT 06070
Gary V.
Job Details: 12/18/2023
Hallways was closed due to power outage. Going to need a follow up appointment.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Simsbury, CT 06089
Gary V.
Job Details: 12/18/2023
"Installed parts listed and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE , used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, MA 01083
Chris B.
Job Details: 12/18/2023
Replaced parts and unit running normal. Ran two diagnostic cycles and unit working normal.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Paxton, MA 01612
Chris B.
Job Details: 12/18/2023
Replaced all parts and unit running normal. Great water flow on dispenser and mentioned to the customer to keep an eye on the unit for the next few days. No leaks detected.
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Worcester, MA 01606
Chris B.
Job Details: 12/18/2023
Complaint that the burners are not working and oven only reaches to 300*. Found burnt main harness wire and terminal block. Will order parts for a return visit. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11451724 (Main Harness Wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Worcester, MA 01606
Chris B.
Job Details: 12/18/2023
Complaint that the bottom shelves are broken and damper is noisy. Will order parts for a return visit.; ordrng 1 WPW10671238 (Center Rail) and 1 WPW10671240 (Frame) and 1 WPW10231481 (Trim) and 1 WPW10594330 (Damper)
We serviced a
WHIRLPOOL DRYER
Model MEDP586KW0
Near Oxford, MA 01537
Chris B.
Job Details: 12/18/2023
Complaint that the units drum is not straight or even and thumping all the time. Found drum and gasket felt not working properly. Will order parts for a return visit but customer will call Percys for a replacement. Customer is not happy with fixing a dryer that is so new. Mentioned to the customer to call office if they are getting a replacement. Tried to explain that we can fix the unit but is needed to be worked on and taken apart to replace what is not working correctly. ; ordrng 1 W10545923 (Drum)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/18/2023
"No contact, no answer at door, office verified.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Unionville, NC 28110
Jonathan J.
Job Details: 12/18/2023
"Complaint, not dispensing water not dispensing ice not making ice either installed a new filter no change. I found valve was not opening properly. Replaced valve assembly, tested operations no additional issues found."
We serviced a
GE RANGE
Model JBP24G003WH
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/18/2023
Installed bake element and tested. Oven is heating. Showed customer it works.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Unionville, NC 28110
Jonathan J.
Job Details: 12/18/2023
I replace user interface and main control. I tested operations no additional issues found everything is now working fine. Preheated oven canceled just fine. Heated up water in the microwave to 189? in one minute from room temp 72?. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/18/2023
"I replace compressor three-way valve assembly filter dryer and install the process port. Charge system tested operations unit is cooling properly as of right now full frost pattern developing on both evaporators in number four. ; dspstn on spec-tagged invntry: 1 W10779331 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/18/2023
"Checked and found console overlay coming loose and some keys not working. Removed and replaced console. Tested, dishwasher operating properly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Farmington, CT 06032
Chuck M.
Job Details: 12/18/2023
Installed evaporator cover and temperature sensor. Cleared drain. ; dspstn on spec-tagged invntry: 1 DA97-11823A EVAP COVER
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWS3
Near Farmington, CT 06085
Chuck M.
Job Details: 12/18/2023
Customer complaint is that upper rack adjusters were broken. Confirmed and replaced adjusters. Showed customer it works. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Burlington, CT 06013
Chuck M.
Job Details: 12/18/2023
Customer complaint is that some buttons on microwave are not working. Confirmed complaint and replaced control panel. Tested and still same button are not working. Ordered control. ; ordrng 1 W11342846 (PCBA control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Bristol, CT 06010
Chuck M.
Job Details: 12/18/2023
"Customer complaint is that microwave had a burning smell and does not heat. Inspected and found no signs of burning. Tested microwave and it is not heating. Inspected wave guide and it is clean. Tested and found magnetron and it is faulty. Ordered capacitor, magnetron, transformer and diode. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10754299 (magnetron)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near New Britain, CT 06053
Chuck M.
Job Details: 12/18/2023
"Customer complaint is that lid would not lock. Ran diagnostics and found error codes F5e3, F5e2 and F5e1 all lid lock errors. Inspected and found lid lock physically damage. Control sending voltage to lid lock. Replaced lid lock from T/S tested and calibrated successfully. ; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near New Britain, CT 06053
Chuck M.
Job Details: 12/18/2023
"Installed float, float switch, standpipe and filter. Tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Newington, CT 06111
Chuck M.
Job Details: 12/18/2023
Customer complaint is that washer would not complete cycle. Customer stated washer started working. Ran diagnostics and found error code. F7e7 motor unable to reach target RPMs. Cleared error code and ran test cycle successfully advised customer on loading washer and weight distribution. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Waterbury, CT 06704
Jimmy R.
Job Details: 12/18/2023
"Tested oven and found oven cooktop would come on and operate but stove bake and broil would not, checked voltage to terminal block and found terminal melted on the hot side causing only 120v to stove. Replaced terminal with new reconnected stove and unit is now heating up properly and all operations are working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06702
Jimmy R.
Job Details: 12/18/2023
"Tested washer and found unit would not power up removed console and checked control found no light on indicating control is receiving power checked voltage to control and 120v coming in control faulty. Replaced control and when running a calibration the lid lock would just keep clicking and shut done the unit, replaced faulty lid lock and ran another calibration unit is now going threw and working to factory specs ; used 1 W11307244 (Latch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28216
Robert A.
Job Details: 12/18/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However I checked the control and it has multiple stickers as indicated in the service pointer W11642483 . The units control needs to be replaced to fully resolve the defrost issue. The evap cover is deformed rubbing the fan blade motor as it rotates causing a buzzing noise, the evap cover needs to be replaced as well.Im ordering the part for the return visit.; ordrng 1 W11546690 (Control board) and 1 WPW10463013 (Evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 12/18/2023
Cx complaint that the unit builds condensation on the left side of the RC door. I inspected the unit to confirm the complaint. I found the hinge bracket in between the RC and FC were was loose causing the separation occasionally. I tightened the screw and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Waterbury, CT 06706
Jimmy R.
Job Details: 12/18/2023
"Installed new harnesses, rack and turn ring ran microwave threw a test cycle and turn table is now turning and all operations are working to proper specs"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/18/2023
"Ran washer and found unit stuck on a rinse cycle and customer could not get it going again, checked for errors and found F5e2 lid lock fault ran unit threw a self test and un8t went threw as designed. Ran a rinse cycle and unit went thew lid locked and stayed locked unit completed the rinse as designed. Ran a calibration cycle and advised customer unit could have just been off balance or it had a glitch I recalibrate unit and it is working g properly advised to watch unit if any issue to call back"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/18/2023
"Checked over unit due to machine shutting off randomly then working again, ran diagnostics and found no errors stored in unit let unit run thew a bake cycle and unit heated up and keep temp, checked stove top and all burners are operating normally. Removed rear panel and checked terminal block found ok checked voltage and 240v coming in and 120v on each leg, noticed plug connection loose in outlet advised customer also she had advised me they where having same issue with old stove, checked circuit breaker and found on and not hot but could be goin bad also plug behind stove going bad and lose advised customer they will need an electrician to look at issue stove is functioning to proper specs"
We serviced a
KITCHENAID RANGE
Model KFED500EBS05
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/18/2023
Installed new burner and switch tested all operations and unit is now working to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/18/2023
"Customer complained unit was vibrating too much, ran unit on high speed spin empty and unit vibrating too much for empty load, checked suspension and suspension was tight, turned drum and drum seemed off center. Tried to tighten drum nut but drum nut was as tight as possible. Ordering inner drum. Informed customer drum will be shipped to home. When part arrives check for damage and call office to inform of delivery and to schedule return call. ; ordrng 1 W11178227 (Inner drum)"
We serviced a
WHIRLPOOL DRYER
Model Wed5100hw2
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/18/2023
Installed new felt and tested all checks ok!
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/18/2023
SR#7737900199 (TJ) found fault code F2 E1 stuck button gonna order new UI the dryer is cutting off about 10 minutes into the cycle machine cuts off. All thermal fuses are good and the motor has been replaced. Also gonna test the vent with the kit. As I and Tim both have advised customer to run the dryer with vent off for 1 load and he did not do that. He is adamant that he has cleaned the dryer vent well and there is no restrictions in it. I think there be a restriction somewhere being missed. Rescheduled for 12-29-23 amParts#W11224254Part#W11419059; ordrng 1 W11224254 (Vent kit) and 1 W11419059 (UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/18/2023
Replaced evap motor with updated motor. Unit ran and as quite with no vibration l unit ran and checked okCall complete
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/18/2023
Replaced light bulb unit ran and checked okCall complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS01
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/18/2023
Replaced UI pre heated oven to 350 worked fine also tested microwave for a minutes with cold cup of water unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/18/2023
Freezer door gasket was not sealing all the way on left hand side. Treated seal and made sure we had a complete lock out of warm air and we did. At this time unit is working as it should advised customer to grab center of handle and shut the door always. Advised customer if still has problem to contact us.Call complete
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28215
Robert A.
Job Details: 12/18/2023
"Cx complaint that the unit is not wringing the clothes and the timer does not countdown to 00. I inspected the unit to confirm the complaint. I found no error codes, and ran a service cycle. All components passed with no issues. The unit has a spin modifier button, meaning the spin function needs to be adjusted to the desired setting. The timer is approximate not absolute, there will be times when the unit finishes before the timer. I explained this to the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Charlotte, NC 28215
Robert A.
Job Details: 12/18/2023
Cx complaint that the units UI is not responding. I inspected the unit to confirm the complaint. I found the right 3 buttons on the UI do not work at all. The unit needs a new UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11387386 (UI control)
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 12/18/2023
"Cx complaint that the unit is not holding temps. I inspected the unit to confirm the complaint. I found that the burner and oven ignite fine with no issues. I allowed the bake burner to cycle back on after reaching the temp, it successfully cycled back on. I checked the drawer under the oven, it was full of baking pans. The pans were making contact with the igniter not allowing it to reignite occasionally. I informed the cx, the unit is working as designed. I collected the service call fee by CC. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near South Windsor, CT 06074
Amanda R.
Job Details: 12/18/2023
Complaint complete cooling loss woke up to ice and freezer completely defrosted went over diagnostics everything checks ok customer reset breaker to unit 24 hours later working normally since went over power surges or possible door be left open set ff section at recommended and customer cleaned condenser coils if happens again will come out eight control to isolate
We serviced a
WHIRLPOOL WASHER
Model WTW5550SQ0
Near Manchester, CT 06040
Amanda R.
Job Details: 12/18/2023
The door switch broken replaced door switch tested draining and spinning normally
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Manchester, CT 06040
Amanda R.
Job Details: 12/18/2023
Units been working good since not so humid out replaced freezer door
We serviced a
GENERAL ELECTRIC DRYER
Model GTD42EASJ2WW
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/18/2023
Returned to install timer and start switch. Ran unit and unit now working as designed.
We serviced a
WHIRLPOOL WASHER.
Model WTW5105HW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/18/2023
"Customer complained of leaking oil inspected under unit and found large oil spot u dear unit. Along with Apt of oil covering belt cover. Found cap was not punctured or leaking, oil is coming from gearcase and gearcae has rough sound when run. Ordering gearcase and also ordering belt, capacitor, actuator and cam due to oil damage and covering parts. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 12/18/2023
"Retuned to install gear-case and Washplate. Installed parts and reassembled, ran unit though service test to test all functions. Verified all functions working properly, including spin which is not making noises out of ordinary now. Verified unit working as designed. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 12/18/2023
Lower oven not heating. Found good high limit. Bake and broil not coming on needs new control. ; ordrng 1 WOD51EC0AS04 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/18/2023
Found heavy ice build up on freezer evap causing temps to be off. Needs new control and evap fan. Was able to enter diag and toggle on heater. Will return Friday. ; ordrng 1 WPW10675033 (Control) and 1 W11109595 (Evap fan)
We serviced a
JENN-AIR RANGE
Model JLRP436WP00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/18/2023
Installed new controls and preheated to 350 all checks ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814WW2
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/18/2023
"Complaint top mount refrigerator r 600 unit making a humming and a clicking noise water all over the floor in garage coming out from underneath the back of the refrigerator. Unplugged unit unit has been unplugged since issue began. I plugged in unit found evaporator producing a full frost pattern. Compressor is running with no abnormal noises as of right this minute. Cannot duplicate issue issue does sound like it could have been compressor locking up, but as of right this minute unit producing a full frost pattern going all the way down evaporator and is producing great thermal load out of discharge line of compressor."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Oxford, MA 01540
Chris B.
Job Details: 12/18/2023
Complaint that the unit is not cycling through properly and has a strange noise. Found bad water valve on cold side and Upon removal of agitator found not holding to the plate. Will order parts for a return visit.; rqstng P&A on 1 W10836692 (Agitator) and 1 W10919191 (Wash Plate) and 1 W11210459 (Water Valve)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/18/2023
Installed new outer door with glass due to a broken glass panel.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near York, SC 29745
Mitch H.
Job Details: 12/18/2023
Called tech line spoke to Rich SR# 7738041341. He said it could be that customer is overfilling rinse aid. This would block vent tube and prevent it dispensing. Also said it can take a long time for dispenser to show a drop in level. If used everyday the dispenser would last 30 or more days. Checked dispenser and removed some rinse aid to ensure it was not overfilled. Also cleaned vent tube. Customer uses dishwasher 2 to 3 times per week. Advised her not to overfill rinse aid compartment and to allow at least 30 days or more to gauge use.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near York, SC 29745
Mitch H.
Job Details: 12/18/2023
"Disassembled, removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly. Heating and cycling correctly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Springfield, MA 01104
Roger R.
Job Details: 12/18/2023
Unit heating okay. All checks okay vent ok.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Springfield, MA 01103
Roger R.
Job Details: 12/18/2023
"Fund unit unplugged and warm. No signs of frost or defrost water. Turned on and unit started properly. Both fans and compressor came on. Let unit run for 15 minutes and found no cooling evident on evaporator coils. Will need a sealed system repair. Ordering compressor and related parts. ; rqstng P&A on 1 W11582579 (Compressor) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 W11504445 (COUPLER) and 1 W11504449 (COUPLER NR AL 4/2 CAP-EVAP) and 1 W11109499 (FILTER DRIER-TUBE R600a), ordrng 1 R600A (R600A 14.8 OZ) and 1 Extratime (Compressor job)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Roger R.
Job Details: 12/18/2023
"After replacing main board and unit still not heating. Called tech support and was not helped in diagnostics. Sr 7738040636 I determined that the secondary high voltage side is still not getting power. Always has 120 at relay brown and black wires. Deemed as bad part out of box. ; ordrng 1 W11342846 (Control, main)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Springfield, MA 01118
Roger R.
Job Details: 12/18/2023
Found unit has a dented tank which is leaking. This caused an overfill error code F8E4 and shut down the heater circuit. Unit will need a new tank. Ordering part to be shipped to customer home. ; ordrng 1 W11409865 (Tub complete)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Pineville, NC 28134
Mitch H.
Job Details: 12/16/2023
"Checked, both ovens and controls operating properly. Advised customer that when cooking high moisture foods they need to be covered to prevent steam from entering control. Ovens operating as designed."