We serviced a
WHIRLPOOL DISHWAHER
Model KDTM704KPS1
Near Hebron, CT 06248
Jeremy B.
Job Details:
07/08/2024
After pressing start and closing the door the ui panel will flash and dishwasher will stop. Replaced UI and its still not working correctly needs new main control also. ; rqstng P&A on 1 W11629916 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near Ellington, CT 06029
Gary V.
Job Details:
07/08/2024
"Inspected and found temps getting to preheat within proper time frame, also found debris on coot top surface and cleaned off. Cycled and tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bristol, CT 06010
Ruben C.
Job Details:
07/08/2024
Installed tub. Ran unit did not see any leaks cust will run unit to make sure before securing unit
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Belchertown, MA 01007
Chris B.
Job Details:
07/08/2024
Complaint that the dryer is not tumbling. Found bad belt. Quote parts and labor. Will order part for return visit.; ordrng 1 LB1655 (Belt)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Southwick, MA 01077
Mike K.
Job Details:
07/08/2024
"Unit not draining, giving sd errors. Verified water is in tub and pump running, but not draining or at least draining very slowly.Found obstruction in drain trap, cleared and tested in normal cycle, let fill then cancelled and drained fine.Tested on bulky cycle, cancelled after filling and drained fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Berlin, CT 06037
Jimmy R.
Job Details:
07/08/2024
"Checked over unit and found both sections not cooling removed evaporator covers in both sections and no frost patterns. Checked compressor in steps 40 found compressor running and valve cycling but compressor not pumping Freon, advised customer it is way to hot in area fridge is in I placed a fan running to circulate air this will help but with out fan unit will not run correctly and it will over heat and shut down, unit will need new compressor kit, drier, process stub and valve with extra time this compressor it not easy to change and will need to be taken slowly. Parts tentative p/a ; ordrng 1 W11592009 (Compressor kit) and 1 W11109499 (Drier) and 1 W11506635 (Coupler) and 1 W11429989 (Valve), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28217
Mitch H.
Job Details:
07/08/2024
"Tested and checked all wiring and electrical connections. No frayed wires, no shorts, no issues found with any wiring or components. Checked wall outlet, has correct voltage. Customer says dryer doesnt trip breaker immediately, runs for awhile then trips.Checked breaker and found dryer is connected to a 20 amp breaker. Breaker is undersized for dryer. Explained to customer and showed them in manual that dryer should be connected to a dedicated 30 amp circuit. Customer is going to contact builder.Called tech line spoke to Brandon SR# 7739443603 documented findings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Northampton, MA 01053
Mike K.
Job Details:
07/08/2024
"Issues with door staying closed, workin fine to day, door is hitting some items on shelf, more bed them, also very close to freezer door with handles almost touching, could change with weights of products in door, adjusted freezer door to give more space. Raised feet to tilt unit a little more to rear for door closing to work better. Door opening and closing/sealing fine."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Coventry, CT 06238
Amanda R.
Job Details:
07/08/2024
Bearing bad on unit quoted
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manchester, CT 06040
Jeremy B.
Job Details:
07/08/2024
Washer not spinning out properly keeps going off balance. Suspension bouncy and basket wobbles. Will order and replaced. ; ordrng 1 W11513244 (Basket) and 1 W11130362 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Manchester, CT 06042
Jeremy B.
Job Details:
07/08/2024
"Washer not agitating. Ran self test and washer never agitated or spun. Found 0vac at motor. Actuator keeps clicking. Replaced and tested now getting 120vac at motor but motor not powering on. Will order new motor and control. Verified DOP. ; ordrng 1 W11633362 (Control) and 1 W11283592 (Motor), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Ellington, CT 06029
Gary V.
Job Details:
07/08/2024
"Installed main acu and ui panel, cycled and tested fine."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/05/2024
Complaint dryer not heating properly. I found dryer was set to air fluff and low temperature settings. I also found dryer vent was also slightly restricted outside. No further issues found dryer is heating and operating normally as of right now. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/05/2024
"Customer complained of no heat, found faulty element, replaced from ts. Verified proper operation after installation of new element assembly..; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
SAMSUNG RANGE
Model NE58K9430SS/AA
Near Gastonia, NC 28052
Ryan S.
Job Details:
07/05/2024
Install parts ordered install fan motor and fan blade brand unit fan now normal operation no noise out of ordinary
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Concord, NC 28025
Jenn F.
Job Details:
07/05/2024
Unit over cooling. Replaced controller and hanger. Found unit over charged. Removed charge. Vac pumped unit. Charged with 48g r600. Tested ok. Allow 24-48 hours for temps to regulate.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Enfield, CT 06082
Ruben C.
Job Details:
07/05/2024
Checked unit had previously quoted for ref evap cover and drain kit cust only wants drain kit have explained to cust will not have warranty if only drain kit is done gave cust estimate for drain kit
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Suffield, CT 06093
Mike K.
Job Details:
07/05/2024
"Complaint of unit not spinning, says it just moved a little and making clicking noise. Ran service test. When trying to agitate it was moving full basket. Found gear case is leaking oil.Ordering gear case, cam, actuator, belt, Washplate plate and Washplate screw.2x time frame, office to contact cs when parts come in to schedule return.; ordrng 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W11454734 (Gear case assy) and 1 W10721967 (Cam) and 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Suffield, CT 06093
Mike K.
Job Details:
07/05/2024
"Replaced u/i and lock, ran normal cycle, filled and went into agitation. Ran drain and spin and drained out and spun properly.Cs to monitor"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Granby, CT 06035
Mike K.
Job Details:
07/05/2024
"New home, moved in in November. All they have is an occupancy permit. Construction loan loan, no closing statement. Bad connectivity with office. Barb confirmed need closing statement or proof of purchase, out of year with proof of purchase and does not have closing statement. Confirmed with Brian that occupancy is enough, under warranty.F8e1 error in history, ran diagnostic cycle, filling with hot only. Tried faucet and very little water coming in, noisey. Line not clogged and good incoming water pressure. Bad cold water valve.Ordered valve assy; ordrng 1 W11513255 (Inlet water valve assy)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Plainville, MA 02762
Aimee Z.
Job Details:
07/05/2024
Installed tower and temp sensor with new drain tube complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AB0
Near Plainville, MA 02762
Aimee Z.
Job Details:
07/05/2024
Installed new ice maker and tested ice maker 24 hours to get first batch.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, NC 28147
Jenn F.
Job Details:
07/05/2024
Installed new gear case and cam. Ran control calibration. Tested okay. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Granite Quarry, NC 28146
Jenn F.
Job Details:
07/05/2024
Lid latch broke in the lock. Removed the broken piece. Replaced the lid strike. Tested okay. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/05/2024
"Complaint washing machine will not start a cycle. Just chimes when the start button is pressed. I found the latch has failed. I also found unit is not filling with water valve making loud squealing noise both hot and cold. Customer is on city water supply. I found water inlet valve has failed. Replaced valve unit is no longer squealing. Replaced lid latch unit starting and running a cycle normally new further issues found with washing machine at this time.; used 1 W10810403 (DOOR LOCK), and 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/05/2024
"Complaint unit keeps chiming wont stop every ten 15 mins . Also keeps boot looping will not stop boot. Looping issue was a DC voltage issue for sure whenever the lights come on fan motor comes on or water is trying to be dispensed from the door or ice is being trying to be dispensed from the door, unit will also start boot looping againinterior light goes off for 10 seconds and then comes right back on unit is making ice and is cold still inside the refrigerator. Unit does have proper voltage as of right now as well. I am ordering evaporator fan motor, main control, and use your interface as well.; ordrng 1 W11548534 (Control) and 1 W11661931 (Evap motor) and 1 W11642015 (Ui)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Dallas, NC 28034
Ryan S.
Job Details:
07/05/2024
Customer complain unit cut off after start found shifter air missing tack. replaced actuator from truck stock rear unit unit now working as designed. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lincolnton, NC 28092
Ryan S.
Job Details:
07/05/2024
"Customers complain unit shaking off balance, found suspension bad and hub bad causing tub the shake , wash plate stuck on , quoted 564.94 for repair. Customer denied repair. Collected trip fee via card"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Huntersville, NC 28078
Ryan S.
Job Details:
07/05/2024
Came to install parts ordered by previous Tech installed UI and lid lock service mode all functions working as designe verified proper operation
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Ryan S.
Job Details:
07/05/2024
Found part was defective. Parts of control board had been broken off re-ordering control board marking inverter as bring on return call also ordering magnetron due to F1 E5 error informed customer of issue and rescheduled for.7-12-24 am. ; ordrng 1 W11325786 (Control board) and 1 W11578959 (Magnetron)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Salisbury, NC 28147
Jenn F.
Job Details:
07/05/2024
"Complaint Unit light stays on wash, found no water pressure. Customer just installed a inline filter in the home. Valve had some debris in it. Showed customer. Customer cleaned out. Cycled, tested ok. ; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
07/05/2024
Complaint unit intermittently not actuating door switches. Found that door light is not coming on every time due to door switches. Customer said that microwave will not work sometimes due to same issue. Quoted customer on parts and labor for switches and holders. Customer didnt want to repair at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
07/05/2024
"Complaint unit is leaking water through dispenser and inside fridge. On arrival found that ice bucket was not sealing against cabinet properly causing condensation to build up in fridge. Service pointer for ice maker appears to already been performed by another company. Ordering ice bucket and auger motor to repair. BS; ordrng 1 DA97-20157A (Ice maker drawer) and 1 DA97-12540K (Auger assembly), dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Andover, CT 06232
Jeremy B.
Job Details:
07/05/2024
Customers complaint is door not closing. Found catch fell inside door. Installed new and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near West Springfield, MA 01089
Chris B.
Job Details:
07/05/2024
"Complaint that the basement floor was full of water. Verified the washers drain pump, hoses, tub, valves and no leaks found. Mentioned to the customer to not use rugs in the washer nor overload it. Found drain hose to the sink loose that could have caused it. But found no issues. Collected trip fee.; dspstn on spec-tagged invntry: 1 WP3363394 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near West Springfield, MA 01089
Chris B.
Job Details:
07/05/2024
"Complaint that the unit would not cycle. Ran diagnostic cycle and took many tries to get it working. Unit did drain but it intermittently ; ordrng 1 W11626074 (Control Board) and 1 W11643701 (Lower Harness Wire), dspstn on spec-tagged invntry: 1 W11670519 LATCH"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHG2366PF0
Near Springfield, MA 01108
Chris B.
Job Details:
07/05/2024
Complaint that the refrigerator is clogged with ice. Found clogged drainage. Unclogged debris and unit working fine. Good drainage now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ludlow, MA 01056
Chris B.
Job Details:
07/05/2024
Complaint that the IM is broken and sits on top of the bin. Found bad IM and quoted for parts and labor. Replaced IM and cycled and ran through and called for ice. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Holyoke, MA 01040
Chris B.
Job Details:
07/05/2024
Complaint that the IM is not making ice. Found on and off button not fully seated on the on position. Switched it on and ran a cycle and all working properly. No issues found with the IM.; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER
We serviced a
LG WASHER
Model ="796.41982410"
Near South Hadley, MA 01075
Chris B.
Job Details:
07/05/2024
Complaint that the washer is not washing. Found bad drain pump. Quoted parts and labor. Replaced part and unit running normally. No leaks detected. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, MA 01003
Chris B.
Job Details:
07/05/2024
Replaced freezer door and unit working normal. Will order emblem that was missing from the list of parts. Customer will schedule with the tenant and then call the office for a return date. ; ordrng 1 W11178521 (Emblem)
We serviced a
KITCHENAID 72' BM
Model KRFC302ESS07
Near Rocky Hill, CT 06067
Ruben C.
Job Details:
07/05/2024
Replaced right side ref door seal heated to conform tested operation normal
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wethersfield, CT 06109
Ruben C.
Job Details:
07/05/2024
Checked unit called techline to document 7739438801 found proper voltage but has door switch disconnected reinstalled and tested operation normal cust had vent off
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2045VF3
Near East Hartford, CT 06118
Ruben C.
Job Details:
07/05/2024
Checked unit found hinge closer bent replaced closure and hinge tested operation normal
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Tolland, CT 06084
Jeremy B.
Job Details:
07/05/2024
Low speed spin isnt an option available on regular/notmal wash called tech support and verified was given this SR#77394391131 this is normal operation.
We serviced a
KENMORE RANGE
Model ="790.97313412"
Near Ellington, CT 06029
Jeremy B.
Job Details:
07/05/2024
Customers complaint is bottom oven not heating properly. Preheated to 350 and met cycle. Oven heating and cycling properly. Tested sensors and elements all checks ok. Adjusted lower oven to operate 30 degrees warmer. Customer to keep an eye on it.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS2
Near Vernon, CT 06066
Jeremy B.
Job Details:
07/05/2024
Customers complaint is dishwasher leaking. Tested water and its 119 wash arms secure. Dishwasher level and not leaning fwd called tech support and documented my findings was given this SR#7739436745 will order and replace lower door seal and door gasket. ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Door seal)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near South Windsor, CT 06074
Jeremy B.
Job Details:
07/05/2024
Dryer not drying cloths but heating. Customers vent is clogged. Recommend customer clean vent.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near South Windsor, CT 06074
Jeremy B.
Job Details:
07/05/2024
Range not heating properly and making abnormal noise. Tested bake and broil element and they are good. The control isnt cycling properly. Will order and reaver main control and sensor at the same time. The convection fan is making an internal abnormal noise needs new fan. ; rqstng P&A on 1 W11536793 (Control) and 1 WPW10181986 (Sensor) and 1 W10860189 (Fan)
We serviced a
GE REFRIGERATOR
Model ZIS420NXB
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/05/2024
"Called Cust 30 min call ahead , Cust stated cancelled call and would call if need"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manchester, CT 06040
Jeremy B.
Job Details:
07/05/2024
Washer not spinning out. Hub is worn. Shaft in gear case stripped. Cam and actuator just clicking. Requesting autho on parts. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washplate) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit)
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUW248LBRS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
07/05/2024
Temp not dropping below 65 found the condenser coil clogged with dog hair and the condenser fan not running. Was able to spin the propeller and fan started but very weak. Recommend replacing condenser fan motor.
We serviced a
WHIRLPOOL DRYER
Model LDE712
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
07/05/2024
Im installed new cycling thermostat. Tested and dryer heating and seems to be working fine.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Simsbury, CT 06070
Mike K.
Job Details:
07/05/2024
"Service call covered by authorization W1BMLG1WL1 .Complaint of unit not shutting off, keeps running with wash light on. Happened after a cycle ended wet, tried to spin out and occurred. Had unplugged/plugged in and ran quick wash, did same near end of cycle. F2e1 only error in history. Ran diagnostic cycle.Completed fine.Ran second time and completed fine. Recalibrated and ran third time fine, unit empty but tipping to do visual inspection caused unit to go into manual drain and if going into repeated manual drains could be what unit is doing. Lower visual inspection fine, all looks good. Suspension tests fineAlso goes into drains each time entering diagnostic cycle and ran intermittently during recalibration in section of test it normally does not, still running after cycle complete Pressure tube is clear, no damage found to tube.Documented with techline.Gave findings and issues. Stated it is most likely by too much so, suggest no more then two tablespoons of soap and to run clean cycle with affresh once a month.Sr#7739438691; ordrng 1 W11607637 (Control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF5A
Near Windsor Locks, CT 06096
Mike K.
Job Details:
07/05/2024
Replaced water valve and not leaking when dispensing water. Cs to monitor ; dspstn on spec-tagged invntry: 1 242252702 VALVE
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near East Windsor, CT 06016
Mike K.
Job Details:
07/05/2024
"Unit has been giving an f71 error code, u/I just gives a faint blink until codes comes up. Cs has replaced the mcu.Was able to verify the error code. Unit will not go into service mode. Harness connectivity from u/i to cc you is good on both harnesses.Quoting for ccu/ u/i and labor. Denied . Collected for service call only."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near East Hartford, CT 06118
Ruben C.
Job Details:
07/05/2024
Checked unit found unit in not properly installed pooling small amount of water to the front informed cust this an install issue also mention drying cycle will not dry walls of inside unit completely also must to use jet dry instruct is now fullfilled
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Canton, CT 06019
Ruben C.
Job Details:
07/05/2024
Replaced drain pump tested operation normal ran diagnostics normal draining and spinning normal fills normally
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, CT 06095
Ruben C.
Job Details:
07/05/2024
Checked unit no power to unit fuse keeps blowing will need to bring down unit putting into p/a for helper ordering interlock filter board fuse high voltage diode and capacitor unit worked for 2 weeks when fuse replaced last service; rqstng P&A on 1 W11213318 (Capacitor) and 1 W11256462 and 1 WPW10531156 (Filter board) and 1 W11707984 (Fuse) and 1 W11493414 (Interlock) and 1 Helper (Helper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, CT 06114
Ruben C.
Job Details:
07/05/2024
Canceled service Cust does not have receipt unit is from rent a center will have to get receipt with store name model and date o rental
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Plainville, CT 06062
Ruben C.
Job Details:
07/05/2024
Replaced seperator chute and ice bin tested operation normal ice maker harvested after repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Mike K.
Job Details:
07/05/2024
"Replaced sump assy and harness secure. Ran test cycle and filled, wash motor running, cancelled and drained fine. Ran service cycle to reset. Completed and verified heating."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Stafford, CT 06076
Mike K.
Job Details:
07/05/2024
"Unit not turning on, had stopped mid cycle. Unplugged on arrival. Plugged in and only getting 120 vac at terminal. Same at outlet, opened and found leads burnt out. Showed cs and explained service call is good for 30 days, if electric is repaired and still having issue to contact us."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mooresville, NC 28117
Ryan S.
Job Details:
07/05/2024
customer unit not cooling. Found freezer was freezing up evaporator inspected evaporator and found wire to heater was broken ordering heater with harness scheduled. Return call for 7-12-24 am. ; ordrng 1 W11650661 (Heater w harness)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Denver, NC 28037
Ryan S.
Job Details:
07/05/2024
Customer complained spark started on unit when she wasnt using it. Found one switch was getting hung up sending voltage to spark.. ordering switch harness . Informed customer Office will call when park comes in.; ordrng 1 W11561449 (Switch harness)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Enfield, CT 06082
Mike K.
Job Details:
07/05/2024
"Verified unit is running, but not heating.Verified 240vac at terminal. Found open heater assy, verified 240vac to heater.Quoted for heating element.. approved.Replaced and unit heating fine in testing.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEQ5
Near Enfield, CT 06082
Mike K.
Job Details:
07/05/2024
"Icemaker not working, was off on arrival and they said they turned it off when temp alarm went off the other day, they believe they might have had bag in freezer keeping door from closing, they also have a torn W11396037 gasket right $225.03 allowing a small leak.Temps good on arrival. Turned on icemaker and went through two harvest cycles on its own, just kept running, and did not call for water. Quoted for. Icemaker, approved. Replace and unit harvested and called for water properly. Let cs know price of gasket, but will monitor at this time.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28217
Ryan S.
Job Details:
07/03/2024
"customer complaints unit no washing. Have never used it since moving in, hasnt worked. Found unit wouldnt start. Found harness to fill valve was not properly attached. Attached harness and unit now working as designed. Verified proper operation."
We serviced a
KENMORE REFRIGERATOR
Model 253.7088240E
Near Wingate, NC 28174
Jonathan J.
Job Details:
07/03/2024
Complaint water is coming from unit on floor. Door is warped causing condensation to build up in fridge. Gasket is torn. Unit will need complete door assembly to repair. Door is no longer available 240477501BS; ordrng 1 240477501 (Door ff white)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Harrisburg, NC 28075
Jenn F.
Job Details:
07/03/2024
Complaint unit not cooling in both Ff and freezer. Fans are running. Compressor very hot. Starting amp 18.9. Compressor locked up. Needs new compressor. Order part. ; ordrng 1 876765 (Tubing) and 1 W11574734 (Compressor) and 1 W11506635 (Process)
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near Gastonia, NC 28056
Mitch H.
Job Details:
07/03/2024
"Customer says water drips from door after cycle is completed. Does not leak while operating. Ran washer, no sign of leaks. Inspected bellows, no visible damage or deformation. Checked and leveled washer. Ordering inner door and bellows. Checked part availability and scheduled return for 7/11 PM ; ordrng 1 W11318813 (Inner door) and 1 W11314648 (Bellows)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, NC 28262
Jenn F.
Job Details:
07/03/2024
Replaced the interlock assy on top and fuse. Tested ok. Control left with the customer.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE26JYMNFFS
Near Salisbury, NC 28147
Jenn F.
Job Details:
07/03/2024
Ice maker produced only 1 batch of ice. Temps are good. Ice maker will not engage to manually cycle. Replaced ice maker. Needs new control boards; rqstng P&A on 1 WR55X40448 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Charlotte, NC 28214
Ryan S.
Job Details:
07/03/2024
"Complained of fight frost buildup, and bottom light not working. Found frost buildup around tracks. Seal was good not damaged found frost in door switch, causing light to not come on. Customer door must have been left open slightly one time and caused issues. Entire freezer door seal good verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Ware, MA 01082
Chris B.
Job Details:
07/03/2024
"Complaint that the unit is not cycling through correctly. Found error code F7E1. Theres a loose connection from the control to the actuator. Will order wire harness, actuator and control board. Diagnostic runs good but doing a quick cycle error came up. ; ordrng 1 W11591637 (Harness Wire) and 1 W11481722 (Actuator) and 1 W11621183 (Control Board)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, NC 28278
Mitch H.
Job Details:
07/03/2024
Tested and found left rear burner not heating. Checked and found element open. Ordering burner. Checked part availability and scheduled return for 7/10 PM ; ordrng 1 WPW10342780 (Left rear burner)
We serviced a
LG REFRIGERATOR
Model LFC25760ST
Near Southampton, MA 01073
Mike K.
Job Details:
07/03/2024
"Unit is not making ice, turned off for 30s and back on, unit looks to be between cycles, not advancing. Icemaker substitutes to new part number but is showing out of stock. Saved quote and collected service call via check. Advised cs to contact office and they can check on stock availability as is after hours for office."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Windsor Locks, CT 06096
Ruben C.
Job Details:
07/03/2024
Checked unit found freezer has frost build up around front slides are not closing freezer door well ordering slides and freezer gasket; ordrng 1 W10443320 (Freezer gasket) and 1 W11658403 (Slides)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Windsor Locks, CT 06096
Ruben C.
Job Details:
07/03/2024
Replaced module tested operation normal tested operation light working normally
We serviced a
MAYTAG FREEZER
Model MZF34X18FW07
Near Suffield, CT 06078
Ruben C.
Job Details:
07/03/2024
Checked unit found control was in off mode restarted unit cust inadvertently turned unit off have advised cust to give 24 hours to cool instruct is now fullfilled
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Southampton, MA 01073
Mike K.
Job Details:
07/03/2024
"Replaced u/I, after about 10s the replace filter light came on, opened/closed filter door and it reset."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF0
Near Northampton, MA 01060
Mike K.
Job Details:
07/03/2024
"Replaced waterline and water valve and new waterline is not long enough to reach to dispenser. There was a connector on back of unit that I moved to top of door to have enough length. Unit is leaking, can feel the fitting is not a great connection, tried adding silicone grease to fitting and still leaking. Ordering second fill line and fittings so while line will be new with new fittings.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 WP2300868 (Fitting 5/16 5/16) and 1 218976449 (Fill line) and 1 241806601 (Fitting), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Hadley, MA 01075
Mike K.
Job Details:
07/03/2024
"Complaint of noise. Ran service cycle.. agitator spinning separate from basket.Will need hub assy. Did visual inspection of lower unit and all looks good. Was able to get Washplate screw out, but wash plate is seized to shaft. Will need to order Washplate, screw and hub for return visit.; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10324651 (Hub)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntersville, NC 28078
Ryan S.
Job Details:
07/03/2024
"Customers complaint was unit wasnt powering on. Found control and ui non responsive, quoted 888$ for repair customer denied repair. Collected trip fee via card."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, NC 28078
Ryan S.
Job Details:
07/03/2024
"Came to install parts ordered by previous tech. Installed new control board and stator . Installed parts and ran service diagnostics, all functions working including spin. Ran quick wash, unit filled and will spin. Verified proper operation."
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA
Near Chicopee, MA 01013
Mike K.
Job Details:
07/03/2024
"Cracked cook too and FL burner not working, verified operation of other burners. Burner light stays on source is the fl switch Office to contact cs when parts come in with authorization to schedule return ; rqstng P&A on 1 DG47-00063A (Fr burner) and 1 DG44-01002A (Lf switch) and 1 DG94-01301B (Cook top)"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Wingate, NC 28174
Jonathan J.
Job Details:
07/03/2024
Complaint unit has no power. On arrival I measured voltage coming in and there were 0 volts present
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, NC 28147
Jenn F.
Job Details:
07/03/2024
Need spanner ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, NC 28278
Mitch H.
Job Details:
07/03/2024
Tested and ran diagnostics. All functions and components test good and operating properly. Refrigerator is cooling correctly. No unusual noises. Just normal operating sounds. Refrigerator operating as designed.
We serviced a
WHIRLPOOL VENTHOODS
Model WVW53UC0LS
Near Charlotte, NC 28278
Mitch H.
Job Details:
07/03/2024
Checked and tested. Found no power from control to blower motor. Ordering control. Checked part availability and scheduled return for 7/10 AM.; ordrng 1 W11568738 (Control)
We serviced a
MAYTAG FREEZER
Model MZC5216LW0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
07/03/2024
"Checked and found freezer door does not align and seal properly. Door is racked. Ordering door, gasket and hinges. Advised customer that door will ship directly to hm and he will need to inspect door and call to schedule return visit.; ordrng 1 W11599965 (Freezer door) and 1 W11597677 (Door gasket) and 2 W11598144 (Hinge)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Ruben C.
Job Details:
07/03/2024
Replaced control and pressure hose tested operation normal ran diagnostic component test normal
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Unionville, NC 28110
Jonathan J.
Job Details:
07/03/2024
Complaint unit not heating in oven. Found that ignitor tested bad. Unit will light in oven but will keep clicking after lighting and go out after 5 seconds. Ignitor needs to be replaced along with spark module and control. Customer did not want to repair BS
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/03/2024
Complaint customer could not actuate steam setting found ui had film on it preventing unit from starting I cleaned and removed film also unit will not spin out laundry all the way due to center of gravity being higher due to unit being on pedestal unit goes out out of balance easier when washing heavy loads. Cannot do anything about balancing issues. Left latch with customer. Not needed at this time. No parts needed at this time. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/03/2024
Complaint unit was not spinning still after installing Gearcase. Replaced control board and calibrated unit. Calibration went through successfully with no error codes. Put unit in manual test mode to see if it would spin properly and it did so. All other components tested properly BS
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
07/03/2024
Complaint unit is not drying at all. On arrival checked voltage going to unit. Proper voltage was present. Checked thermal fuse and thermal fuse was fine. Found that element was open. Replaced element and tested unit. All component tested properly.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Milford, MA 01757
Aimee Z.
Job Details:
07/03/2024
Installed new icemaker and testedCust water shut off drips needs to have replaced Put in new water valve and tested completeCust aware water drips and need to replace shut off and water line
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ3
Near Grafton, MA 01536
Aimee Z.
Job Details:
07/03/2024
Didnt leak since last at house installed and ran with new partsChecked hoses tight no dripsCust will advise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/03/2024
"Found the lights need be replaced S191AQ from whirlpoolAnd needs new gasket; rqstng P&A on 1 W11683243 (Led) and 1 W10846057 (Gasket), states that autho needed"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Franklin, MA 02038
Aimee Z.
Job Details:
07/03/2024
"Found needs new agitator and bolt; rqstng P&A on 1 WH43X34257 (Agitator) and 1 WH43X31240 (Augar) and 1 WH02X24374 (Bolt), states that autho needed"