Service History 309 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Charlotte, NC 28262

Ryan S.

Job Details: 06/02/2023

Customer complained door not sealing. Found gaskets good. Found mullion was loose causing door to not always seal. Was able to tighten mullion and Also leveled unit for customer so doors closed better. Verified proper operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Charlotte, NC 28216

Ryan S.

Job Details: 06/02/2023

"Customer complained frost build up and them door wouldnt. Open found frost on slider rack was reason for hard to open issue. Didnt see any issues with gasket at first then found tear on left bottom corner. Checked drain line and drain line was intact and operating properly so no air coming in fro, drain. Ordering gasket. Scheduled return for 6-8-23 pm; ordrng 1 W10571967 (Freezer gasket)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near West Brookfield, MA 01585

Chris B.

Job Details: 06/02/2023

Complaint that the unit is leaking water from the ice chute. Found bad dispenser and chute. Will order parts for a return visit. ; ordrng 1 W11423781 (Chute) and 1 W11397167 (Retainer) and 1 W11518203 (Touch Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Sturbridge, MA 01566

Chris B.

Job Details: 06/02/2023

"Complaint that the unit is shaking so much and making a rumbling noise. Found washer unleveled. Found bad hub. Replaced part and leveled the unit, all running normal. Cycled unit with customer. ; used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Webster, MA 01570

Chris B.

Job Details: 06/02/2023

Replaced part and unit running normal. Ran a diagnostic test all good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Plymouth, CT 06786

Jimmy R.

Job Details: 06/02/2023

"Checked over fridge and found not cooling removed evap cover and found thermistor bad replaced harness and replaced parts ordered checked cooling and all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 W11457241 PAN-DRIP , used 1 W11087438 (Evap fan with harness) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRU25CRSS00

Near Dudley, MA 01571

Chris B.

Job Details: 06/02/2023

"Complaint that the unit is not making ice. Found bad Ice Maker not cycling. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 2198597 (Ice Maker Kit), dspstn on spec-tagged invntry: 1 W10408179 VALVE"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Oxford, MA 01540

Chris B.

Job Details: 06/02/2023

Complaint that there was a bit of water on the floor under the washer. Customer mentioned that the last 4 to 5 load hasnt leaked water. After verifying found no leakage. Retighten all hoses and drain hose. Unit working. No leaks detected.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Worcester, MA 01606

Chris B.

Job Details: 06/02/2023

Replaced all parts and washer running normal. No leaks detected. Ran a 3 diagnostic tests and a calibration cycle. Check for error codes after every tests and no error code. Unit in working order.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/02/2023

"Checked and found left front element burnt and not working. Ordering element. Called Whirlpool safety dept. SR# 7736498155, advised them of finding.; ordrng 1 W11517959 (Element)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH75021HZ2

Near Newington, CT 06111

Jeremy B.

Job Details: 06/02/2023

Found magnetron faulty causing no heat. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/02/2023

Found user interface completely blank. Not responding to any inputs. Requesting P&A for console and control.; rqstng P&A on 1 W11296171 (Console) and 1 W11261167 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/02/2023

Checked and found washer would not power on or enter diagnostics. Replaced control board. Unit now powers on and will enter diagnostics and cycles but will not drain. Found wires broken to drain pump. Ordering lower harness.; ordrng 1 W11545744 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/02/2023

I replaced tub ring tested operation no leaks found no additional issues at this time found either.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mooresville, NC 28117

Mark C.

Job Details: 06/02/2023

Unit is not heating due to a faulty heating element quoted ; ordrng 1 WP3387747 (Element)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC

Near Mooresville, NC 28117

Mark C.

Job Details: 06/02/2023

Installed new control and pressure tube unit is fully operational.

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPA01

Near Davidson, NC 28036

Mark C.

Job Details: 06/02/2023

Unit is powered down due to a stuck drain pump float switch. Adjusted switch unit drains and starts operating. Unit is fully operational.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LM1

Near Huntersville, NC 28078

Mark C.

Job Details: 06/02/2023

Units door not sealing properly due to the unit being out of level. Leveled unit unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Burlington, CT 06013

Jimmy R.

Job Details: 06/02/2023

"Checked over unit and found fridge and freezer warm removed evap cover and found ball of ice building on right side of cap tubing unit either has restricted or low charge, checked for leak in evaporator with uv light and could not find any leaking checked with bubble solution on all connection and yellow stain on evaporator and no leaking at all. Removed charge and old compressor replaced with new and filled with 105 grams of r600, checked cooling and frost pattern and unit is frosting up and cooling. Checked again for any leaking and unit is perfect ; used 1 W11506635 (Coupler) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/02/2023

"Check unit for excessive shaking as per customer complain, found that drain hose tied to water piping causing noises and vibration on spin cycle. Relocate drain hose to stand pipe and secure it, leveled unit run diagnostic and check unit working to specs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/02/2023

"Tested unit and found fridge section not cooling and freezer section keeping temp down low, checked evap cover and found frosted over cusing no cooling and no air flow. Forced unit into a defrost cycle and checked for heater found no heater coming on, removed evap cover and found brown heater wire unplugged from harness causing no power to heater, reattached wire and secured heater now coming on. Melted all ice and all operations now working to specs"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/02/2023

"Tested unit due to customer complain not completing cycle, tested unit found no error codes. Calibrate control and check unit working to specs."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Clover, SC 29710

Mitch H.

Job Details: 06/02/2023

Found freezer LED and top lights not working. Replaced freezer LED module. All lights now working properly.; used 1 W11601311 (LED module) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Brooklyn, CT 06239

Amanda R.

Job Details: 06/02/2023

Replaced console operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Brooklyn, CT 06234

Amanda R.

Job Details: 06/02/2023

"Throwing a F7e1 error tachometer issue capacitor was hanging broke its metal strap that holds it to the gear case replaced capacitor and actuator wouldnt wont start cycle just goes to complete needs new wire harness ; ordrng 1 W11405458 (Harness), dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL RANGE

Model MER6755AAB

Near Brooklyn, CT 06234

Amanda R.

Job Details: 06/02/2023

Bake element bad needs to be replaced ; ordrng 1 Wp7406p428-0 (Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Woodstock, CT 06281

Amanda R.

Job Details: 06/02/2023

Ff door gasket popped out on left side showed customer how to push back in

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pineville, NC 28134

Ryan S.

Job Details: 06/02/2023

"Customer complained unit time resetting, Found f6e 4 error, ordering acu and Ui panel. Informed customer office will call when parts come in. ; ordrng 1 W11600321 (Ui panel) and 1 W11261167 (Acu)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/02/2023

"Upon arrival customer complained of f8e4 error checked drain pan a little water found, emptied and ran unit and no leaks detected. Ran service mode and found fae2 also. Ran service mode and found vent motor bad. Vent code came. Ordering vent motor and gasket . Informed customer office will call when parts come in. ; ordrng 1 W1164995 (Vent motor) and 1 W11545539 (Vent gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/02/2023

"Customer complained freezer gasket keeps falling off. Found gasket loose upon arrival, placed gasket back but keeps ccoming out. Ordering gasket. Informed customer office will call when part comes in, ; ordrng 1 W10861499 (Freezer gasket)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/02/2023

"Customer complained of crack in plastic cover, found crack in plastic. Informed customer unit is out of 30 day cosmetic warranty. Quoted repair. Customer wanted to think about it. Quoted 322.91 for repair and sent estimate."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/02/2023

"Customer complained of slight burning and drain pump not working. Found unit has 120v to pump but pump not working. No signs of thermal damage on board and unit is trying to drain but pump is unresponsive, 120 to pump and at pump. Ordering drain pump, pump is ts but out of ts . Scheduled return call for 6-8-23 am. ; ordrng 1 W11412291 (Drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/02/2023

"Customer complained door was not level. Found hing bent an bit, was able to bend back strait. Also found unit was not level due to floor. Informed customer to level so doors close properly then put board behind unit to level from back. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mint Hill, NC 28227

Robert A.

Job Details: 06/02/2023

"Cx complaint that the unit is not starting cycles by not locking the lid. I inspected the unit to confirm the complaint. I found error codes: f5e1 f2e1. I ran a manual test for the lid lock , it worked fine several times. I checked the bezel and found some some plastic objects in it. I ran a normal cycle, all components passed. I started a normal cycle, it did not advance past the lid lock part without trouble. I started a cold wash cycle, it started with no problem. The lid is in good condition. The unit needs a new lid lock and control board to resolve the issue. Im ordering the parts for the return visit. The assigned TS part is not on my van.; ordrng 1 W10787878 (Lid lock) and 1 W11105155 (Control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Charlotte, NC 28270

Robert A.

Job Details: 06/02/2023

"Cx complaint that the unit is not heating. The unit has power, I started it and heard a loud hum. I replaced the magnetron and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Charlotte, NC 28270

Robert A.

Job Details: 06/02/2023

"Cx complaint that the unit is not making ice after a power outage and making weird noises while it runs. I inspected the unit to confirm the complaint. There was ice in the bin, I ran a harvest test (57) it passed. I also checked for IM error codes (56) and found none. The IM is working as designed. I showed the cx the use and care guide page 32 & 33 about noises and run time that are normal. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Charlotte, NC 28211

Robert A.

Job Details: 06/02/2023

"Cx complaint that the unit is not running a clean wash cycle and giving an error code (f8e0). I inspected the unit to confirm the complaint. I found the error code and ran a service cycle. It stopped at c01. I removed the valve and checked the ohms reading for all 3 solenoids, all were within range (1.03k, 1.02k & 1.01k). I secured the connectors and made sure they were tight at the control board, all were secure. I ran another service cycle and hit start to advance passed c01 (it stopped again), the unit completed the service cycle fine with no other issues. The unit needs a new control board. Im ordering a valve too just in case. The valve sent with me was the wrong one.; ordrng 1 W10509710 (Inlet Valve) and 1 W11033857 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Charlotte, NC 28217

Robert A.

Job Details: 06/02/2023

"Cx complaint that the unit is lean backwards. I inspected the unit and confirmed the complaint. I lower the legs in the front, it evened the unit somewhat. I pulled out the unit found the floor is uneven using a level. The floor leans slight towards the rear wall. The unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KBL0

Near Newington, CT 06111

Jeremy B.

Job Details: 06/02/2023

Found knock out plug not removed on garbage disposal causing dishwasher not to drain. Knocked plug out all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Newington, CT 06111

Jeremy B.

Job Details: 06/02/2023

Installed new hose and tested found no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near New Hartford, CT 06057

Ruben C.

Job Details: 06/02/2023

Replaced thermistor and control had to defrost ice build up from evap informed cust to give 24 hours for cooling; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Canton, CT 06019

Ruben C.

Job Details: 06/02/2023

Cust not home rescheduling for Tuesday the 6 8-1; schdld next appmnt for 6/6 TUE AM

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Avon, CT 06001

Ruben C.

Job Details: 06/02/2023

Checked unit found dispenser door broken replaced dispenser tested normal dispenser door closing normally; used 1 W10861000 (DISPENSER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Burlington, CT 06013

Ruben C.

Job Details: 06/02/2023

Checked unit found error code for flooding no water at all in tray float switch not making contact in microswitch all the time tried bypassing switch worked normally ordering float switch; ordrng 1 W11545764 (Float switch)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Burlington, CT 06013

Ruben C.

Job Details: 06/02/2023

Checked unit found control keeping light on replaced control tested operation normal

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Farmington, CT 06032

Ruben C.

Job Details: 06/02/2023

Checked unit found harness loose on drain pump reinstalled tested normal right side of counter is only held by dishwasher screw comes off if removed have informed cust

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Farmington, CT 06032

Ruben C.

Job Details: 06/02/2023

Replaced control ran diagnostics normal drain and spin ran with clothes normal cust will try a load when possible; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/02/2023

"Customer complain unit not heating, defrosting and fan not running. Check connections and run diagnostics and check unit heating to specs unable to find any issues. Informed customer to keep an eye on operations and take videos if issue reassure and give us a call."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cramerton, NC 28032

Ryan S.

Job Details: 06/02/2023

"Retuned customer said that hose came out and water came out of hose. Informed customer that this its the drain line hose. Asked customer for hose holder to secure drain line to wall and drain pipe. Customer couldnt find it. Secured drain line to water line with zip ties and ran unit through quick wash, showed customer no leaks after quick wash cycle. Pushed unit all the way back and showed under unit with no leaks verified"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Westfield, MA 01085

Mike K.

Job Details: 06/02/2023

"Replaced console and control, ran normal cycle fine through fill and into wash, cancelled and drained fine. Reassembled unit and ran again and again testing fine"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, MA 01030

Mike K.

Job Details: 06/02/2023

"Unit starts, motor turns a couple times, then goes to done.No broken wires found and cap measures fine at 50.2uf.4.9 ohms to both motor windings from control. Connectivity good on drain pump leads to control.Tested with new capacitor just to verify and same. No errors in history.Unplug/plug in and unit is working again, same as last visit, verified 120v to control.Ordering control and wire harness.Office to contact cs to schedule return when parts come in.Cs gave at number for contact 413-636-8814 Tommy; ordrng 1 W11626074 (Control) and 1 W11643701 (Harness lower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffield, CT 06093

Mike K.

Job Details: 06/02/2023

"Replaced icemaker, went through self test fine, filled fine; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL COMPACTOR

Model n/a

Near West Hartford, CT 06117

Chuck M.

Job Details: 06/02/2023

Customer complaint is that compactor does not stop and makes knocking noise. Inspected and found ram switch open. Compactor model/Serial number worn off of tag. Customer will call back with model number to order ram switch. CC ran over phone.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/02/2023

Installed vent grill. Microwave checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near East Hartford, CT 06118

Jeremy B.

Job Details: 06/02/2023

Found lid strike broken. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Monson, MA 01057

Roger R.

Job Details: 06/02/2023

Installed new main control due to large temperature fluctuations. All okay.

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW00

Near Somers, CT 06071

Roger R.

Job Details: 06/02/2023

"Installed new main control and reset unit, all okay now"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Plainville, CT 06062

Ruben C.

Job Details: 06/02/2023

Checked unit ran diagnostics only code was for overload checked slider ok retighten bolt on rotor cust will try a load have informed cust not to under load or overload

We serviced a

KITCHENAID WALL OVEN

Model KOCE507ESS20

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/02/2023

"Replaced the inverter, mag and microwave control board. Also replaced the microwave turn table. Cycles with 2 cups water. Heated fine with no noise. Tested ok.Parts with the customer."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Huntersville, NC 28078

Mark C.

Job Details: 06/02/2023

Installed new element unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Enfield, CT 06082

Gary V.

Job Details: 06/02/2023

"Inspected and found noise coming from Gearcase, will submit estimate and call for return date.; rqstng P&A on 1 W11454734 (Gearcase), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/02/2023

"Check unit found rust on stainless tub, order tub and schedule for repair service.; ordrng 1 W11513243 (Basket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, CT 06231

Amanda R.

Job Details: 06/02/2023

Throwing F8e1 error code no fill long fill made sure had both waters coming to unit checked valves operation normal

We serviced a

SAMSUNG OVEN

Model NX58H5600SS/AA

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/02/2023

Installed new ignitor on bake burner. Used 2 parts off truck stock as one broke and one was ordered. All okay. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT

We serviced a

WHIRLPOOL DRYER

Model WGD9600TW1

Near South Hadley, MA 01075

Mike K.

Job Details: 06/02/2023

"Cs believed issue was related to door because not closing well and had worked in past. Door switch itself is two position open/close and is reading correctly on meter. Unit is showing f01 error which is a control failure. Unit is getting 120vac to board.Board is nla, verified with office as nla."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/02/2023

"Check unit as per customer complain unit not operating, run diagnostic and found water supply not hooked up properly cross lines. Reverse water supply and check unit filling and washing to spect operations."

We serviced a

LG WASHER

Model WM3050CW

Near South Hadley, MA 01075

Mike K.

Job Details: 06/02/2023

"Complaint of Unit not draining, empty on arrival. Ran rinse and spin and verified not emptying, drain trap was clear.Quoted for drain pump approved.Replaced pump and ran in drain and spin, unit drained fine; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/02/2023

Water still leaking from water valve. Reseated all hoses but top one that goes to water filter housing. The water leaked down and clogged the return vent . Cant secure water to refrigerator as it will also shut the water off to kitchen sink. Will order and replace water valve and water filter housing. ; ordrng 1 W11446814 (Valve) and 1 W11308017 (Water tank) and 1 W11367364 (Water tube) and 1 12955901 (Bracket)

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW2

Near Stafford, CT 06076

Gary V.

Job Details: 06/02/2023

"Inspected and found Gearcase worn out and drain pump rattling and worn out, quoted and they will call."

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01V

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/02/2023

Customer complaint is that ice buildup in FF section causing poor cooling. Inspected and found ice buildup on evaporator cover and evaporator. Found thermistor corroded. Ordered evaporator cover assembly. ; ordrng 1 W11395635 (Evaporator Cover Assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/02/2023

Customer complaint is that dishwasher was not draining. Inspected and found new garbage disposal with knock out plug still in. Removed knock out plug and tested. Dishwasher checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Mooresville, NC 28117

Mark C.

Job Details: 06/02/2023

Unit is not heating replaced heater unit is fully operational.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Gastonia, NC 28056

Mitch H.

Job Details: 06/02/2023

"Replaced condenser fan motor, plugged unit back in. Checked refrigerant charge, all looks good and operating properly."

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/02/2023

Washer making loud noise during spin. Found faulty gearcase quote customer. They will pass.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/02/2023

Customers complaint is the top shelf fell down and broke the dishes on the second shelf. Inspected the liner and the shelf supports and they are even and not wrarped. Shelves are not broken and no plastic cracked. Called tech support and there is no recommended repair. Was given this reference number SR#7736547621

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hartford, CT 06112

Jeremy B.

Job Details: 06/02/2023

"Washer not starting. After a couple mins of hitting the start button the washer will switch to done. Replaced actuator and capacitor. Ran self test then started normal cycle. All checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Smyrna, SC 29743

Mitch H.

Job Details: 06/02/2023

Confirmed purchase date and took picture of receipt. Found both refrigerator and freezer door gaskets deformed and not sealing. Ordering gaskets.; ordrng 1 W10838574 (Door gasket) and 1 W10861499 (Freezer door gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/02/2023

"Checked and tested washer. Ran diagnostics, no stored error codes. Tested all functions, found them operating properly. Educated customer on washer operation and use of controls. Washer operating as designed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/02/2023

"Arrived and found board was incorrect. Needed control board, received display board. Reordering correct part. Customer wants range replaced. Called tech line spoke to Robert SR# 773654749 documented everything with him. Gave customer SR#.; ordrng 1 W11620673 (Control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lexington, NC 27295

Jenn F.

Job Details: 06/02/2023

"Complaint not washing and top rack falls down. 1/2 relay error, 4/3 wash motor not running, 7/1 no heat. Ran diagnostic actuator just keeps ticking wash motor never engages. Needs control, sump and adjusters. ; rqstng P&A on 1 W11305297 (Control) and 1 W10712395 (Adjuster)"

We serviced a

GE DISHWASHER

Model GDF530PGM0CC

Near Chicopee, MA 01022

Roger R.

Job Details: 06/02/2023

"Found Main board flashing rapidly again and no response from control, called GE tech support and was advised that when this unit is responding like this that the main board, door harness and UI panel should all be replaced at the same time. Will need to reorder main and return replacement board as defective. Will also order new UI panel and wire harness and install all three at the same time. RESCHEDULE WITH ROGER ONLY. ; ordrng 1 WD21X24414 (Harness, door) and 1 WD21X31909 (Board, UI) and 1 WD21x32165 (Board, main)"

We serviced a

WHIRLPOOL DRYER

Model WED5500BW0

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

Found dryer had noisy drum supports. Quoted $79.99 for dryer maintenance kit and $199 labor charge. Replaced worn parts and delinted dryer including the lint screen area. RECOMMEND HAVING VENT CHECKED AND CLEANED IF NECESSARY. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

SAMSUNG OVEN

Model NX58H5600SS/AA

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/01/2023

Found unit has a bad bake ignitor. Broil ignitor ok. Quoted $89.99 for ignitor and $239 for labor. ; ordrng 1 12400035 (IGNITOR FLAT)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/01/2023

Complaint dishwasher is leaking all over the floor. Coming out from underneath the front middle of the door. I found a gasket in the corners. Both corners has collapsed. I replaced door gasket. Also found middle rack was as low as it could go may be causing spray arm to stop midcycle creating an over spray condition. I checked front sides and back of dishwasher to make sure there was no leaks coming from the tub no leaks found at this time. Coming from tub. I checked bottom seal to make sure there was no debris in the bottom seal. No debris found. I checked hinges I did find drain hose was heavily pinched. I corrected drain hose issue. I ran a diagnostic cycle also discovered heavy Sudsing occurring recomended customer to not wash dishes with detergent before placing in dishwasher. No additional issues found with dishwasher at this time.; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Springfield, MA 01119

Roger R.

Job Details: 06/01/2023

Installed new main control board and unit responding properly and all functions working. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Westfield, MA 01085

Mike K.

Job Details: 06/01/2023

"Cs called for icemaker not working again and was seeing frost on back wall. Rf evap is clogged, measured 57 in rf.Quoted for Evap/sensor plus labor cs will defrost unit.Accepted office to contact customer to schedule return when parts come in.; ordrng 1 DA97-12609C (Evaporator cover assy) and 1 DA32-00011C (Rf sensor)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 06/01/2023

"Checked and found ice maker operating properly but not dispensing ice. Found yoke stripped on motor shaft. Ordering motor, yoke and divider.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309864 (Divider)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Woodstock, CT 06281

Amanda R.

Job Details: 06/01/2023

Replaced parts started a vinegar bath calibrated unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10902814 WASHPLATE

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS3

Near Suffield, CT 06078

Gary V.

Job Details: 06/01/2023

"Installed screws and interlock, cycled, and tested fine now.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near West Brookfield, MA 01585

Chris B.

Job Details: 06/01/2023

Complaint that the unit is not dispensing water properly. Found bad water filter. Customer mentioned that the filter was a brand new filter and that the refrigerator water flow was ok before using the new filter. Customer will need to change the filter. Mentioned to the customer to prime the new filter first before adjusting the filter usage. Found no issues with the water pressure nor with the fridge. Calibrated water level.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Warren, MA 01092

Chris B.

Job Details: 06/01/2023

Complaint that the unit is making loud noise while washing. Found gear case leaking oil causing clutch not to disengage. Will order parts for a return trip. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Drive Clutch) and 1 W11449840 (Gear Case) and 1 2xFrameJob (2x Frame Job)

We serviced a

KENMORE DRYER

Model 110.875626

Near Northampton, MA 01060

Mike K.

Job Details: 06/01/2023

"Unit is pretty beat up.Lots of lint back up in unit, pulley, belt , supports worn. Start button gone, ( just pushes switch on circuit board to operate), missing legs.Quoted to clean out lint, and replace pulley, belt and support which will get unit running better.Approved, replaced pulley, supports and belt, cleaned out excess lint and unit running much smoother; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

Unit checks okay. No faults stored and unit working properly.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Salisbury, NC 28144

Jenn F.

Job Details: 06/01/2023

Replaced the suspension rods. Calibrated unit. Ran diagnostic. Tested ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Dallas, NC 28034

Ryan S.

Job Details: 06/01/2023

"Customer complained unit is banging around when washing. Ran service mode and unit didnt make any noise, found out of balance load error. checked suspension and unit suspension good, took off tub ring and no clothes inside drum between basket. Asked customer for towels and loaded a few towels and shirts and wet the laundry down and ran a drain/spin cycle, unit didnt get off balance. Informed customer unit is being overloaded or ran off balance and will bang around if clothes arent loaded properly. Customer doesnt speak good English so Informed to read use and care guide. Called techline to report findings. Sr#7736539611."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, SC 29710

Mitch H.

Job Details: 06/01/2023

Checked and found left front burner very slow to light. Swapped left and right front burners which are the same. Problem moved with burner. Ordering burner.; ordrng 1 WPW10515455 (Burner)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Dallas, NC 28034

Ryan S.

Job Details: 06/01/2023

"Customer complained unit not working , not heating. Upon arrival unit was in new build. Found burners would come on but not heat. Found unit had 243 on L1 and 120 to L2 and 120 to L 1 to L2. Unit not wired properly in the home. Unit is wired correctly at pigtail to terminal. Informed customer/ builder issue is with the power. Unit cant work as designed with issue at hand, informed customer to fix electrical."

We serviced a

LG REFRIGERATOR

Model LMXS28596S/01

Near Granby, MA 01033

Mike K.

Job Details: 06/01/2023

"Door not closing properly, found door closer worn on right door and missing screw. Added second screw and holding much better, gave quote for replacing if they decided to do so"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Bristol, CT 06010

Jeremy B.

Job Details: 06/01/2023

"Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/01/2023

Customer complained of f9e1 error now and unit wont drain. Upon arrival found f9e1 error found voltage to pump but pump not running. Pump would run then stop and wouldnt run. Replaced drain pump from ts. Reassembled unit and Ran component activation to test all functions. Showed customer unit working properly including draining. Verified proper operation. ; used 1 W11399437 (Pump) from stock

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