We serviced a
MAYTAG DRYER
Model SDE305DAYW
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/10/2024
Complaint unit is not working. Took unit apart to find that it had ALOT wrong with it. Unit is very old. Tub is rusting and unavailable. Ordering parts for repair. Please let customer know when we can return if we do.; ordrng 2 WP37001042 (Rollers)s and 2 WP40113601 (Support)s and 2 WP37001132 (Seal)s and 1 WP40111201 (Belt) and 1 504467WP (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
12/10/2024
Lights out in top of RF section and in FR. Cs had a couple lights left from previous visit and was able to find and replace bad light. Any further issue preorder light kit ; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near York, South Carolina 29745
Brandon
Job Details:
12/10/2024
Replaced latch on arrival and tested unit. All components tested properly on unit. No other issues found.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Plymouth, Connecticut 06786
Andre
Job Details:
12/10/2024
Ck unit upon arrival n arrival and install gear case and other parts and calibrate and ran unit true quick wash unit now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bristol, Connecticut 06010
Andre
Job Details:
12/10/2024
Ck unit upon arrival and found timer shaft damage install prescreen time and unit is now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainville, Connecticut 06062
Andre
Job Details:
12/10/2024
"Ck unit and found unit would light up but wont start check and found F7E7,F7E1;F0E2,F0E3. Ran cycle and found agitator would spin out of control. Replace actuator and ran calibration and unit now operating to manufacturers specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Southington, Connecticut 06489
Andre
Job Details:
12/10/2024
Ck unit upon arrival n arrival and advance unit into cycle and found once temperature satisfy oven would take a much longer time to cycle back on submit for Authorization P/A; ordrng 1 DG94-04041F (Control board) and 1 DG32-00002B (Temperature sensor) and 1 DC47-00071C (Bake element)
We serviced a
JENN-AIR RANGE
Model JES9800AAB
Near Wilbraham, Massachusetts 01095
Jorden
Job Details:
12/10/2024
"Arrived and found bake element broken, unit needs new element. ; ordrng 1 WP74010750 (Bake element)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Wilbraham, Massachusetts 01095
Jorden
Job Details:
12/10/2024
"Arrived and found LF infinite switch not regulating power to element properly, ordering switch and LF element. ; rqstng P&A on 1 W11129442 (switch-inf) and 1 W11563195 (LF element)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/10/2024
"Complaint unit making an abnormal noise will not progress past 30 minutes in a normal wash cycle or a bulky wash cycle making loud clicking noises and grinding noises. I found drain pump is in a process of actively failing, causing abnormal noise also found clear case bearings have completely failed. Unit will need gear case which appears to have been recently replaced yet. Will also need drain pump. customer just got done using washing machine and gear case is extremely hot to the touch still. Drain pump is also scorching hot to the touch and creating an odor.; ordrng 1 W11551646 (Tub nut) and 1 W11550891 (Agitator) and 1 W11396717 (Drain pump) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Charlotte, North Carolina 28277
Caleb
Job Details:
12/10/2024
"Sump failure, replaced sump, unit tests fine. Took pic of inventory number. Not an available selection ; used 1 W11025157 (Sump motor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FVSS0
Near Charlotte, North Carolina 28211
Caleb
Job Details:
12/10/2024
Unit has sump motor failure and parts are no longer available.Collected service call.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS0JJ
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
12/10/2024
"Complaint refrigerator had a power outage and is not cooling properly. Tried to reset the power outage error, and it will not go away couple days ago. Refrigerator was extremely loud. I found upon arrival. Customer has temperature sensors inside of the refrigerator that are measuring in the mid 50s. I checked temperature upon arrival in a bottle of water and temperature upon arrival is 41? refrigerator was set at 40?. I could not duplicate any abnormal noises. I did replace all of the control boards except for the user interface. Everything is sounding and operating normally icemaker is cycling fine with no further issues foundand icemaker filled with water with no issues measured Phil is working fine. All operations are normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/10/2024
Complaint not making ice. I found icemaker cargo switch was frosted over slightly in the off position. Also found harness was not fully connected. I reconnected harness and removed frost from toggle switch icemaker is cycling just fine with no issues. I opened up icemaker box found icemaker is not the right icemaker For the model left icemaker with customer.; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/10/2024
I found control board and user interface is infested with cockroaches cannot service due to infestation.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/10/2024
"Disassembled washer. Removed and replaced drain pump and door lock. Reassembled, tested. Door latch operating properly and washer is draining correctly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/10/2024
"Checked and found washer not draining. Entered diagnostics, found F9E1 error. Checked wiring, no continuity on black/white wire to drain pump. Removed and replaced harness. Ran control calibration, completed properly. Started washer in quick wash cycle, allowed to fill and agitate. Cancelled cycle, drained correctly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
12/10/2024
"Tested and found pump/motor not starting. Entered diagnostics, found F7E1 wash motor error. Needs pump/motor. Checked part availability and scheduled return for 12/18 AM.; ordrng 1 W11460945 (Pump/motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
12/10/2024
On arrival I tried to replace freezer light and when I pulled it out the connector came with the light. Cannot get to wires to reconnect because of foam. Called Techline to document Sr#7740505317
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
12/10/2024
"Ran diagnostics test 57, E5 ice maker error is coming up again. Called tech line spoke to Chris SR# 7740502004. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled normally. Checked freezer temp, running at 3 degrees, cooling properly. He said to order user interface. Checked part availability and scheduled return for 12/19 AM ; ordrng 1 W11636543 (User interface)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
12/10/2024
Found felt pad under heater in back of unit felt had thermal damage from heat from (heater) element. Removed felt it was out of place and must have been error from factory. Its the felt pad that is on the hole where the electrical chord goes into machine. Must have been extra part from factory left in it. Verified proper operation. Called safety to report . Use same sr 7740450145
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salisbury, North Carolina 28146
Johnny
Job Details:
12/10/2024
After 30 mins of trying to confirm warranty cx stated they cancelled this appt last week. They thought we were a company called incite. Did not want to pay trip fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Salisbury, North Carolina 28144
Johnny
Job Details:
12/10/2024
"Cx stated ice maker making sheets of ice. I cycled icemaker and observed water leaking and splashing from fill tube. Upon further inspection I discovered fill tube to be cracked and slit, will need new fill tube; ordrng 1 W11750811 (Fill tube kit)"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Salisbury, North Carolina 28144
Johnny
Job Details:
12/10/2024
Needs new control board ; ordrng 1 W11419171 (Control board)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Kannapolis, North Carolina 28081
Johnny
Job Details:
12/10/2024
Blower wheel stripped out on motor causing loud rumbling noise.; ordrng 1 WP697772 (Blower wheel) and 1 WPW10211911 (Blower housing) and 1 W11364931 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Mooresville, North Carolina 28115
Ryan S.
Job Details:
12/10/2024
Came to install parts ordered by previous tech installed new sump and control board. Ran unit through diagnostics to clear codes and ran quick wash verified unit is washing and draining and heating . verified proper operation
We serviced a
GE RANGE
Model JB750SJ8SS
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
12/10/2024
Replaced all parts and burners working properly.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Concord, North Carolina 28027
Johnny
Job Details:
12/10/2024
"F8e1 long file error code, observed sediment in cold water valve, replaced with new water valve, cleared error codes. Ran service cycle. Unit working as designed.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Charlotte, North Carolina 28203
Caleb
Job Details:
12/10/2024
Replaced damper. Ran test 3 and showed customer operation of the damper and that it progressed through diagnostics. Advised that if it happens again that the control would need to be replaced.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Charlotte, North Carolina 28202
Caleb
Job Details:
12/10/2024
"Drain pump failure, replaced drain pump, unit tests fine."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Berlin, Connecticut 06037
Andre
Job Details:
12/10/2024
"Check unit upper n arrival and found customer sister at home customer was not there. The sister contact the customer and customer stated that clothes is coming out sapping Wet. Ran a full cycle with clothes/garment customer had inside unit and stayed for full normal wash and unit went through full wash and water was completely extract from garments. Unit working as manufacturers design, inform the sister to let her sister knows that if she is overload the unit that can cause the unit to not go through a full spin. Unit working as design"
We serviced a
SAMSUNG WALL OVEN
Model NE58K9560WS/AA 02
Near Meriden, Connecticut 06451
Andre
Job Details:
12/10/2024
Ck unit and found left front and left rear burner not igniting check voltage submitted for Authorization P/A; ordrng 1 DE92-03543A (Element control) and 1 DE92-03672A (Control) and 1 DE92-03671A (Control) and 1 DG32-00005D (Coil sensor)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS42NMX00
Near Charlotte, North Carolina 28205
Caleb
Job Details:
12/10/2024
Replaced control. Unit checks fine.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Charlotte, North Carolina 28205
Caleb
Job Details:
12/10/2024
Replaced vent fan and control. Unit tests fine.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/10/2024
Found loose connection at terminal. Unit is hard wired in had to disconnect and reconnect wires. I must have not secured one of the terminals all the way. Unit tests fine now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB10
Near Gastonia, North Carolina 28054
Mitch H.
Job Details:
12/10/2024
"Checked and found yoke stripped on auger motor shaft. Ice maker operating properly. Ordering motor, divider, yoke and washer. Customer would like to be called to schedule when parts arrive.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdhz07
Near Charlotte, North Carolina 28273
Brandon
Job Details:
12/10/2024
Complaint unit is not cooling at all. On arrival I put unit in test 4 and found that compressor would not turn on and is very loud trying to. Ordering compressor and components for repair. Please give tech 2 slots of time and let customer know when we can return.; ordrng 1 W11557425 (Comp kit) and 1 W11506635 (Access valve)
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
12/10/2024
Complaint unit is not heating. Found on arrival that element is broken. Used truck stock element to repair. Tested after install and unit heated properly. No other issues found.; used 1 W10779716 () from stock
We serviced a
WHIRLPOOL COOKTOP
Model WFE775H0HZ4
Near Indian Land, South Carolina 29707
Brandon
Job Details:
12/10/2024
On arrival I installed switch and tested unit with customer. All components worked as designed l. No other issues found.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Indian Land, South Carolina 29707
Brandon
Job Details:
12/10/2024
Compliant upper rack is not sitting in track right. Found on arrival that wheel is broken off of adjuster. Ordering adjusters for repair.; ordrng 1 W11545795 (Adjuster) and 1 W11551541 (Adjuster)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/10/2024
Installed lid latch on arrival and unit still did not test good. Control did not actuate components in test mode. Customer did not want to go through with repair. Please refund money for latch. Returning part.; dspstn on spec-tagged invntry: 1 W11670519 LATCH
We serviced a
KITCHENAID DISHWASHER
Model KDTB334GTS0
Near Charlotte, North Carolina 28270
Jonathan J.
Job Details:
12/10/2024
Complaint not drying I found no codes in . History heater is working perfectly. Could not find any issues with dishwasher. Advised usage of rinse agent.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Charlotte, North Carolina 28270
Jonathan J.
Job Details:
12/10/2024
"Complaint dryer will not dry any clothing unless its on time dry cycle shuts off within five minutes I found control is recognizing sensor, but is indeed during the middle of a cycle not recognizing a damn towel up against the sensor will indeed shut down within five minutes of cycle being started Will need control board and sensor wire.; ordrng 1 WPW10298258 (Sensor wire harness) and 1 W11618916 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Concord, North Carolina 28025
Johnny
Job Details:
12/10/2024
Loud roaring noise. Bad bearing. Quoted cx. Collected trip free.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS
Near Charlotte, North Carolina 28278
Clinton
Job Details:
12/10/2024
Installed ui panel unit keys are all functional at this time no errors or faults
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, North Carolina 28214
Clinton
Job Details:
12/10/2024
Dryer has plenty of heat the vent is completely restricted out flap not opening will need to have vents cleaned
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, North Carolina 28216
Clinton
Job Details:
12/10/2024
Installed new ui on washer but it didnt fix it. Voltage coming in to control none out. Ordered main control ; ordrng 1 W11549931 (Control.)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Charlotte, North Carolina 28269
Clinton
Job Details:
12/10/2024
Installed new dispenser and trim around the dispenser.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Charlotte, North Carolina 28269
Clinton
Job Details:
12/10/2024
W11594188 control needed internal control. Ordered control. Checked for bugs no bugs on control; ordrng 1 W11594188 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Charlotte, North Carolina 28269
Clinton
Job Details:
12/10/2024
Installed the new hinges that were broken on the dishwasher
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, North Carolina 28213
Clinton
Job Details:
12/10/2024
The dryer plug at the terminal lost connection at l1. Screw fell out put a new screw in from my tool bag unit is now heating
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mooresville, North Carolina 28115
Ryan S.
Job Details:
12/10/2024
"Customer complaining unit wasnt working. Found one leg of voltage was only 36 v. Pushed in on pigtail head and unit got full 120, so 240 on both , unit would run when pushing on pigtail head.. Needs new receptacle . Informed customer to call electrician."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/10/2024
Return to install new control board install control board tested unit verified proper operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Springfield, Massachusetts 01129
Jorden
Job Details:
12/10/2024
"Arrived and installed ice bin and lowest FF door shelf rail, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Springfield, Massachusetts 01109
Jorden
Job Details:
12/10/2024
"Arrived and installed ACU, tested fine."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Springfield, Massachusetts 01107
Jorden
Job Details:
12/10/2024
Arrived and found high voltage side working but no heat and diode making loud buzzing noise. Ordering cap & diode + magnetron under p/a. ; rqstng P&A on 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10818686 (magnetron)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bessemer City, North Carolina 28016
Mitch H.
Job Details:
12/10/2024
"Tested and confirmed dryer not heating. Has correct incoming power. Checked element and thermal fuses, all tested good. Checked and found element only getting 125v. Ohmed out wiring, tested good. Ordering timer and thermostat. Checked part availability and scheduled return for 12/20 PM ; ordrng 1 WPW10185982 (Timer) and 1 WP3977767 (Thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW3
Near Matthews, North Carolina 28105
Caleb
Job Details:
12/10/2024
Dispenser would not open on a normal cycle. When running diagnostics the door popped open. Control not engaging dispenser normally. Unit needs new control.; ordrng 1 W11672039 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/10/2024
Customer complained door falling open .on arrival found broken door hinge .replaced both door hinges from ts. door now opening properly verified proper operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNQ00
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/10/2024
"Came to install compressor ordered. Installed new compressor and pulled vacuum steady 20min. No leaks, charged 5oz 134a. First pattern visible. Verified proper cool and operation. ; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/10/2024
"Return to install new harness installed harness, drained water out of unit all functions work and service mode verified proper operation; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, North Carolina 28208
Clinton
Job Details:
12/10/2024
The foam insulation at the bottom was sticking out the side he panel kinda falling over the edge. Reinstalled properly no issues
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Bessemer City, North Carolina 28016
Mitch H.
Job Details:
12/10/2024
"Found hot side valve broken. Removed and replaced valve assembly. Reattached hoses, tested and checked for leaks. Operating properly with no leaks.; used 1 W11210459 (Valve) from stock"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Charlotte, North Carolina 28270
Jonathan J.
Job Details:
12/10/2024
I occult ation pump tested operations. Unit is making ice perfectly fine no further issues found with icemaker today.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/10/2024
Replaced all parts and refrigerator running normal. Mentioned to the customer to keep an eye out on the cooling from time to time. Last Tech-Line mentioned that the Pantry UI should be ok and not need replacing. ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC and 1 W11170612 HARNS-WIRE
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/10/2024
"Found the water disp erratic works and shuts off, found no continuity through wire and switch.Also needs new light board .Cust not repairing lights only repairing the water dispenser Left disp on ice explained to customer to not use water dispenser until repaired; ordrng 1 W11087492 (Switch) and 1 W11238426 (Harness)"
We serviced a
KENMORE RANGE
Model ="665.95154300"
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/10/2024
Found the element and fuse good turned on tested power at element no volts when on bad relay on controlCust not repairing
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/10/2024
"Inspected and found tachometer fault with broken actuator, actuator under our 1 year warranty, replaced and cycled, tested fine. Returning part for credit.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
12/10/2024
"Installed new hub and wash plate, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/10/2024
"Inspected and found door switch broken, replaced and cycled, tested fine.; used 1 W11384469 (Door switch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KBS2
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/10/2024
"Concern is no heat. Inspected and ran thru diag and heater did not come on, ohmed heater circuit and tested closed, main acu no longer sending voltage to heater, will submit estimate and call for return date.; rqstng P&A on 1 W11646927 (Main acu)"
We serviced a
LG WASHER
Model WM3488HW
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/10/2024
"Complaint that the combo is not draining. Found bad drain pump and found the door boot compromised and breaking apart. Ran drain and spin and drain pump sounds rough. Customer had this issue last year. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 MDS63939301 (Door Boot), dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
12/10/2024
"Unit is under 1yr additional rent a center warranty per service bench. Complaint of motor running constantly. Unplugged on arrival. Plugged and unit went into manual drain. Allowed to complete. Went through diagnostic cycle, no cold water, valve is humming. Removed cold waterline, no water flow, house supply drain issue.Unit empty and pressure hose clear, not went back into manual drain ordering control for pressure sensor issues, but will also need cs to correct water supply issue.Office to contact cs when parts come in to schedule return ; ordrng 1 W11603811 (Control)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Grafton, Massachusetts 01519
Lee
Job Details:
12/10/2024
"Installed part, noticed pinched wire , fixed wire, tested okay, showed customer unit now lights properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Grafton, Massachusetts 01536
Lee
Job Details:
12/10/2024
"Customer states unit trips breaker occasionally, happens at random, not during certain time or cycle, is able to run again after resetting. Customers breaker is arc fault.Inspected wire nuts in terminal box found okay, wire harness for unit inspects okay, entered diagnostics, found no error message, ran auto test to completion with amp meter attached, found proper amps through out cycle. Contacted whirlpool techline 7740502331, had be sent customer service pointer w11525530 to follow up on arc fault nuisance tripping, unit is working properly, pulling 7 amps on average washmotor, heater 4amps, all other operations pulling under 1 amps."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Leicester, Massachusetts 01524
Lee
Job Details:
12/10/2024
"Customer has multiple concerns, door falls down abruptly, and LEDs in user interface no longer light upConfirmed both issues, replaced hinges and door with user interface, verified all work properly, showed customer.; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"
We serviced a
KITCHENAID WALL OVEN
Model KEBS207BSS01
Near Spencer, Massachusetts 01562
Lee
Job Details:
12/10/2024
"Customer states door broke, she slipped and injured herself as well as damaging door, part number W10587571 is no longer available, informed customer of my findings, Collected 129W10587571 outer door"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/10/2024
"Arrived and installed lid latch, tested fine. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/10/2024
"Arrived and installed ACU, ran auto test mode and calibration cycle. Unit operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, North Carolina 28270
Jonathan J.
Job Details:
12/10/2024
Complaints in a fresh food zone freezer is cooling just fine and making ice with no issues. I found unit as a single E app unit found evaporator is completely frozen over. I defrosted freezer I suspect door may have been left open leading to issue. Advise customer that if issue returns or reoccurs within a month I will need the harness and motor.
We serviced a
KENMORE REFRIGERATOR
Model ="106.41152211"
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
12/10/2024
Complaint that the refrigerator is not cooling properly. Found unit in the garage where cold weather will affect the internal cooling. Starting to some frost pattern in the evaporator but cannot determine if the unit has cooling issues due to location temperature. Collected trip fee.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF2A
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
12/10/2024
Complaint that the dishwasher is not draining nor operating properly. Found touch panel issues. Will need touch panel and UI. Will put in parts for approval.; rqstng P&A on 1 A18195209 (Control Panel Assembly) and 1 5304528982 (UI Panel Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
12/10/2024
"Unit is under 1yr wp warranty per service bench. Was beeping after second wash after last visit. Was turned off at breaker. Catch tray full. Pulled out and cleaned tray, breaker turned green n and ran normal cycle.Cs did not know about catch tray or that of position of items were just right the spray could bounce and go under door and collect in tray. Ran for 30 minutes empty and no water in tray. Did find water in the unit slightly heavy to the front, raised unit to have it slightly tipped back as recommended by whirlpool. this can help prevent surging into catch pan."
We serviced a
LG WASHER
Model WT7305CV
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/10/2024
Customer complained unit wont turn on sometimes. Found unit has haptic style start button. Unit getting proper voltage. No loose wires. Quoted for pcb replaced. Customers denied repair. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, Connecticut 06708
Andre
Job Details:
12/10/2024
Ck unit upon arrival install lock and harness and same issue happening unit would run and motor would shut off for some period. Sump Motor was replace also control and harness with lock and same issue customer is frustrated and will go back to store for replacement
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD1
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
12/10/2024
Checked and found no ice being produced. Checked and ensured valve operating correctly. Requesting P&A for user interface. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 5304530933 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Watertown, Connecticut 06779
Andre
Job Details:
12/10/2024
Ck unit and found unit not filling or draining check under unit and found harness bitten by rodents inform customer warranty wont cover rodents damage unit need a whole harness. Rodents bitten a few of the wires harness
We serviced a
JENN-AIR RANGE
Model JES1450FS2
Near Sturbridge, Massachusetts 01566
Lee
Job Details:
12/10/2024
"Customer states left front burner stays on high doesnt always go to lowConfirmed complaint, need to order and replace inf. Switch W11129442, returning Friday pmW11129442 89.03 Friday ; ordrng 1 W11129442 (switch-inf)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hampton, Connecticut 06247
Glenn
Job Details:
12/10/2024
Washer will not operate goes from sensing to done. Actuator & capacitor have been replaced order parts control and harness ; ordrng 1 W11543994 (Control) and 1 W11569161 (Harness)
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN5WW
Near Pomfret, Connecticut 06259
Glenn
Job Details:
12/10/2024
CUSTOMER IS GOING TO NEED A BELLOW HES GOING TO CALL for another dispatch and repair Installed control and drain pump tested found black drain hose on drain pump dripping adjusted clamp tested all ok took pic and video washer tested all ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Killingly, Connecticut 06241
Glenn
Job Details:
12/10/2024
"Icemaker is not getting voltage tested should have 12 V at icemaker found voltage at the bottom left connector to the icemaker, ohmed out harness through the door no continuity order door assembly ; ordrng 1 LW11026425 (Freezer door stainless steel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, Connecticut 06239
Glenn
Job Details:
12/10/2024
"Ice bucket not dispensing ice cubes auger broken and bucket is cracked orde4 part ; rqstng P&A on 1 WPW10558424 (Ice bucket), dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Blackstone, Massachusetts 01504
Aimee
Job Details:
12/10/2024
Found nail in blower wheel and pully wheel needed to be replaced belt and bearing where good .Called to ask Mike if I could take from 67 kit to finish job.Installed and tested complete; used 1 279640 (IDLER PULLEY) from stock
We serviced a
MAYTAG RANGE
Model MGR5765QBD
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/10/2024
Found the burner tube and inside stove cavity rusted out.Needs burner tube with igniter. Burner tube is nlaCust buying new range
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835BA
Near Canterbury, Connecticut 06331
Glenn
Job Details:
12/10/2024
This fridge is a replacement fridge MFG DATE 03/24 and is under the MFG warranty. Customer needs to get Frigidaire warranty service out for the repair of this fridge. Bill for trip
We serviced a
GE MICROWAVE
Model JVM7195SK1SS
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/10/2024
"Unit intermittently turning. Coupler not making good contact with plate, verified 24v to motor. Shaft may have sunken into motor a bit, coupler worn a bit or both. Quoted for motor, coupler and labor. Denied. collected for service call only."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Mansfield, Connecticut 06268
Glenn
Job Details:
12/10/2024
SR 7740505411 Call tech line found open heater and no voltage to heater from control in diagnostics test 89 order parts control and defrost heater. And ice maker is leaking order parts control ; ordrng 1 W11626107 (Heater defrost) and 1 W11752963 (Control board) and 1 W11626124 (Ice maker)
We serviced a
WHIIRLPOOL WASHER
Model WTW8500BC0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/10/2024
"Unit will not spin, found bearing seized. Quoted for tub/labor with understanding it could need more if doesnt not come apart cleanly. Denied. Collected for service call"
We serviced a
GE REFRIGERATOR
Model GSL22JFREBS
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/10/2024
"Arrived and found customer had already moved unit from its sitting position and disassembled the back. Found clicking coming from a relay on the PCB customer explained how the microwave had a surge and popped the breaker, this unit failed immediately after. Unit needs a new PCB before anything else can be diagnosed. Customer is undecided."
We serviced a
GE REFRIGERATOR
Model GFD28GYNCFS
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
12/10/2024
"Cust just moved in no food in the fridge Water could be frozen checked filterFilter in backwards, put in correctSays replace filter and dispenser is off.Advised customer to get a filter first and install and test water if works all setThe filter was installed backward. Installed correctly Advised customer to to replace filter and if doesnt work call shop with in 5 days.We can order filter head and replace.Paid diagnostics 129.00"