We serviced a
WHIRLPOOL DRYER
Model WGD6150PB0
Near Springfield, Massachusetts 01151
Mike K.
Job Details:
03/28/2024
"Top floor, entrance in rear of building. Unit is under 1yr wp warranty per service bench. Gas drier. Complaint of continuous running on sensor dry cycles. Tested on timed dry cycle,Air flow is good, heating is cycling fine. Moisture sensor tests fine in diagnostics, beeped advanced after touching sensor. f1e1 error in history, motor/heater failure. Cleared. Both motor and heater operated fine in testing. Ran normal/less dry cycle empty. Ran 20 minutes and still cycling/ showing as wet and not going into cool down; ordrng 1 W11591403 (Control) and 1 W11627521 (Encoder assy) and 1 W11545746 (Sensor)"
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS0
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
03/28/2024
"Unit not draining well, pump running. Filter clogged for chopper, pieces of plastics and glass, wrappers. Cleaned out and quoted for draining n pump. Approved. Replaced drain pump and draining fine. Wash motor running rough. Took apart again and copper clear, removed and nothing in accessing bleach areas. Continued running and less noise. Suggest just using as is inaccessibility blue. Either motor will break it down or damage motor, but is running better after several cycles.; used 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
03/28/2024
Lost complete cooling compressor running needs sealed system work ; rqstng P&A on 1 DA62-04309D (Filter dryer) and 1 NF54M5151ARTT3 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
03/28/2024
Not defrosting brown wire going to heater element disconnected reattached set temps at recommended customer going to leave off for a day to completely defrost evaporator
We serviced a
AMANA DISHWASHER
Model ADB1500ADB2
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
03/28/2024
Replaced heater element and motor tested operation normal mouse slightly chewed red wire going to diverter motor ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
03/28/2024
Lid lock bad replaced tested operation normal ; used 1 W11394572 () from stock
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC4
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
03/28/2024
F6e3 F6e2 f2e1 errors console wasnt powering on for customer for a couple days plugged unit in power on and started after I left they called back throwing F6e2 error quoted for controls
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/28/2024
"Customer complained unit not working, cuts off after grinding noise heard. Nothing was under unit. Found gearcase shaft has slipped causing cam to cut through belt cover and fail. Ordering gearcase, belt, belt cover, and cam. Scheduled return call for ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11409708 (Belt cover) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL DRYER
Model WED5300VW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
03/28/2024
Ck over unit and found vent crush pull unit out and correct vent issue. check over unit to make sure unit is heating unit now operating as design
We serviced a
ROPER DRYER
Model RED4516FW0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
03/28/2024
"Tested and found no power to dryer. Found breaker tripped. Checked and found fuse installed on previous visit is not blown. Tested and found heating element burnt and shorted to ground causing breaker to trip. Element was tested on previous visit and was heating and cycling normally. This is a new problem not a rework. Removed and replaced element, reassembled and tested dryer. All components and functions operating normally and properly.; used 1 279838 (Heater) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
03/28/2024
"Tested unit and found light bulb in freezer section out checked voltage to light and found voltage removed light from housing and warmed up bulb reattached and bulb started working, advised customer bulb is faulty and needs to be replaced advised bulb is not covered under warranty quoted and he will get bulb replaced or call wAreenty company to send bulb. Checked cooling and all functions unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH and 1 W11518235 LED BULB"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
03/28/2024
Cx complaint that the unit is squealing loud during use. I inspected the unit to confirm the complaint. I found the rollers worn. I replaced the roller and belt with the dryer repair kit and tested the unit for the cx. The unit is working as designed.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near Springfield, Massachusetts 01119
Mike K.
Job Details:
03/28/2024
"They are working with a different company who is in process of replacing a broken left rf door hinge.But with broken hinge the mullion flap has become loose and not seated properly. The flap is what we are here to address. Flap is not broken, just unseated, pulled off and resucured"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
03/28/2024
"I installed the ordered parts and tested the unit for the cx. The unit is still not agitating. I ran multiple tests, the voltage is being set to the shifter at the control but the voltage does not appear at the shifter. However the orange and white wire have good continuity. The control is sending voltage to the shifter even in agitate. The unit needs a new control board, Im ordering the harness as well just in case.; ordrng 1 W11419171 (Control board) and 1 W11568984 (Main harness), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , 1 W11449841 GEARCASE , and 1 W10902814 WASHPLATE"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Somers, Connecticut 06071
Gary V.
Job Details:
03/28/2024
"Inspected and found actuator broken, replaced and new actuator broken in box, installed another one and cycled, tested fine now. Sending defective TS part back for credit.; used 1 W10913953 (ACTUATOR), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
03/28/2024
Checked and tested dishwasher. Found pump/motor bad. Filling correctly but never started wash. Removed and replaced pump/motor assembly. Ran dishwasher and checked for leaks. All operating properly and no leaks.
We serviced a
MAYTAG M/W OTR
Model MMV1153AAW
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
03/28/2024
Tested unit and found when running unit making a loud buzzing cracking noise. Found transformer wire burnt off. Magnetron magnet crack. Parts no longer available for transformer customer will replace unit
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Windham, Connecticut 06226
Chris B.
Job Details:
03/28/2024
Replaced compressor and worked with Amanda on the sealed system. Found a leak while charging with nitrogen. After installing new parts unit cooling properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
03/28/2024
"No receipt, but Unit is under 1 yr extended warranty from rent a center per service bench. Unit is disconnected, as a replacement has been installed. Complaint of just humming, not running. Plugged in and Unit is in a manual drain cycle. Ran for 5 minutes and was removing some coins stuck in agitator, if you turn the basket pump pauses, resumes shortly after basket stops moving. Ran 20 minutes and did not stop, cannot access diagnostics. Ordering control; ordrng 1 W11621183 (Control)"
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
03/28/2024
"Cs says a main issue for a water staying in boot at end of cycle. Had just returned from out of state trip and though door is unlocked, not opening. Stacked unit.Tried starting/cancelling several cycles and clicks lock and unlock, but door not opening.F5e2. F0e1, door lock error, load during clean cycle. cleared history and ran through diagnostic cycle fine, other then unable to open door.Repair would be a door lock, but will either need second tech or to have dryer taken down before return. Saved estimates Nate as cs will think it over. Collected for service call"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
03/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MGD5030MW1
Near Montgomery, Massachusetts 01085
Mike K.
Job Details:
03/28/2024
"Unit is under 1yr wp warranty per service bench. Cs is have no issue starting unit. Pressing start she cannot get it to start. In testing it starts for me each time, but I am pressing had and she cannot press as hard. Will order a new interface as I cannot say if is harder to start then others of same model. Office to contact cs when parts come in to schedule return.; ordrng 1 W11630382 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Windham, Connecticut 06226
Amanda R.
Job Details:
03/28/2024
Lid not closing correctly and lid lock broken control saying close lid when lid is closed ; ordrng 1 W11394572 (Lid lock) and 1 W11551369 (Left hinge) and 1 W11551376 (Hinge) and 1 W11557935 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model UMV1170LW00
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
03/28/2024
Customer complaint is that microwave is not working. Control is out and voltage is present. Tested fuse and it checked ok. Tested cavity thermostat and it is open. Ordered cavity thermostat P&A. ; rqstng P&A on 1 W11574181 (Cavity Thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHW00
Near Newington, Connecticut 06111
Chuck M.
Job Details:
03/28/2024
Replaced mullion. Showed customer it works.
We serviced a
JENN-AIR RANGE
Model JDS9860AAP
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
03/27/2024
Installed new cntrl and leveled unit for customer heated oven to 350 degrees and unit got to temp and all operations are now working to factory specs
We serviced a
KITCHENAID RANGE
Model KESS907SSS02
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
03/27/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
03/27/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Davidson, North Carolina 28036
Robert A.
Job Details:
03/27/2024
"Cx complaint that the unit is continually clicking. I inspected the unit to confirm the complaint. I found the units burners are working fine, the ignitors are not continuing to click outside of the ignition period. The switch harness may gotten stuck occasionally. The unit needs a new switch harness to resolve the issue. I quoted the cx and they paid in full by CC.; ordrng 1 W10836473 (Switch harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
03/27/2024
"Fill tube is frozen, cs says it has been an ongoing issue, filter has been replaced and water supply has been upgraded and has greater water flow at dispenser. Cs has been clearing tube herself, but is happening more frequently. No sub components available, repair would be for new door, quoted and denied. Cleaned condenser coil while over off, cleared frozen tube and set fr to one setting warmer"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
03/27/2024
Installed new gear case pervious cam installed damaged. Ran self test all checks ok. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
JENN-AIR REFRIGERATOR SID
Model JS42PPDUDB02
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
03/27/2024
Refrigerator not powering off the control keeps clicking. Needs new control board kit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
03/27/2024
Installed new fan and it started working. Didnt need control.
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
03/27/2024
Installed new fuse and interlock tested and its now heating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
03/27/2024
Both sections not cooling properly ran test 4 in diag fans and compressor running test mode mot not normal mode. Replaced control and tested fan now running. ; used 1 W10843055 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5THGXKS01
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
03/27/2024
Customer was making refrigerator accessible and found a broken front wheel needs to replace the wheels so he can pull out so we can replace the valve. Left estimate for wheel and shipping. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHz0
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
03/27/2024
Was leaking right cornerInstalled new gasket and ran until second spray arm was workingRan for 15 mins seen both spray arms moving And put paper towels down no leaks.; dspstn on spec-tagged invntry: 1 W11177741 GASKET
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
03/27/2024
Replaced lid lock tested starting normally ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11513248 DOOR LOCK
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
03/27/2024
The new panel came dented need to reorder ; ordrng 1 W11659651 (Panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
03/27/2024
84 92 errors complain that under counter above keypad it had water droplets customer needs to level unit and need to sign damage waiver washing normally ; ordrng 1 W11414073 (Vent assembly) and 1 W11659647 (Control)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Bloomfield, Connecticut 06002
Amanda R.
Job Details:
03/27/2024
Coins getting stuck coin slide is broken ; ordrng 1 8316520 (Coin slide)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
03/27/2024
"Inspected and found wash pump that was installed last week defective, making humming and vibration noises and not pumping properly will order another wash pump and return.; ordrng 1 W11460945 (Wash pump)"
We serviced a
WHIRLPOOL MICROWAVE
Model JMV9196CS1
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
03/27/2024
"Inspected and found f8e5 vent air sensor, ohmed sensor at 8.44 ohms, plugged back together and cleared fault, cycled and fault no longer happening. Tested fine.; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
03/27/2024
"Inspected and found drum felt binding on housing causing motor to shut down on overload, adjusted drum felt and tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
03/27/2024
"2 year warranty Costco, inspected and found heater broken, replaced and cycled, tested fine.; used 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
03/27/2024
Cx complaint that the unit is very hot after use. I inspected the unit to confirm the complaint. I found the unit heats tumbles but has poor airflow. The element cycles on and off. The duct line needs to be replaced to help cool the unit. I suggested using lower temp settings as well. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
03/27/2024
"Tested and found motor not starting. Lid locking properly. Ran diagnostics, no stored error codes. Has bad capacitor. Quoted customer for repair, approved. Replaced capacitor from t/s, tested washer, all functions now operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
03/27/2024
"Tested and found all burners igniting and burning properly. Cooktop operating as designed. Customer was concerned that when large burners are on high it was scorching pot handle and when they turn burner down it takes too long to cook. Pot they showed wasnt sized right for burner, to small. Advised customer that they need to use correct cookware for burner size. No issues found with cooktop."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
03/27/2024
Installed new rack stops. Upper rack now gliding and operating properly.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lancaster, South Carolina 29720
Mitch H.
Job Details:
03/27/2024
"Tested and found dryer running approximately 3 minutes then going to cool down and going off saying complete. Ran diagnostics, found F3E2 sensor error.Called tech line spoke to Drew SR# 7738769294. Ran sensor bar light test, failed. He believes we are losing continuity in harness to control. Ordering harness. Checked part availability and scheduled return for 4/2 PM.; ordrng 1 W11690904 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
03/27/2024
"Replaced control, u/i and lock. Tested in normal cycle and went through fill and into wash fine. Cancelled and drained fine, went into spin fine. Tested fine in quick wash as well. Water level nears drain hose in basin, but cleared by a couple inches in testing, could lead to back filling if rises above drain hose."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ludlow, Massachusetts 01056
Mike K.
Job Details:
03/27/2024
"Unit is sitting n garage with no water hook ups. Replaced control and unit locks and water valves on, basketvturns, but cannot test further.Picture we have of original receipt is only receipt cs has, credit card bill does not list unit information. She will contact lowes to see if she can get a new receipt and contact office if she can; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Monson, Massachusetts 01057
Mike K.
Job Details:
03/27/2024
"Unplugged on arrival, say no cooling either section.Plugged in and n and let run n for 15+ minutes. No cool air no frosting, compressor and fans running. Sealed system issue. Denied repair. Collected for service call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, Massachusetts 01033
Mike K.
Job Details:
03/27/2024
"Using uv light and goggles found leak at joint to compressor, all other joints looked fine no leaks found. Unit had very little refrigerant left, charged and verified leak with bubbles. Collected refrigerant, disconnected and cleaned joint, resoldered and pulled into vacuum. Held for 5+ minutes with no leak. Charged with 5.3oz r134a. Return line heating up and frost forming on evap coils. Cs to monitor, should be back to temp in 24 hours."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Windsor, Connecticut 06095
Gary V.
Job Details:
03/27/2024
"Installed main and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
03/27/2024
"Inspected and found ui panel not responding and main acu getting 120v but no operation at all, will order necessary parts and call for return date.; rqstng P&A on 1 W11478524 (Ui panel) and 1 W11596129 (Ui harness) and 1 W11543994 (Main acu) and 1 W11590868 (Harness/drain pump terminal)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Ellington, Connecticut 06029
Gary V.
Job Details:
03/27/2024
"Inspected and found, lower wash arm, jammed, dislodged, and jammed against the heater, adjusted, tightened and cycled tested fine."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Somers, Connecticut 06071
Gary V.
Job Details:
03/27/2024
Inspected and found water hose connections and drain hose connector loose causing dribble in the back. Tightened all connections and cycled tested fine.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/27/2024
Ran washer and found wile running unit would cut out and display an f8e3 error cntrl malfunction. Replaced cntrl and ran a calibration on control cycle then a wash and spin cycle checked all operations and unit is now operating to factory specs
We serviced a
KITCHEN AID RANGE
Model KSGG700EBS2
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/27/2024
"Tested unit and found wile running burners the flame would get super high and yellow causing it to stain pans and not burn correctly, adjusted flames and checked for correct orfices and found all correct checked regulator and found flipped in the natural gas position advised customer we will order new regulator for issue but she could have a gas supply issue that may fix it self tapped on regulator and it started to burn normally. Advised once parts are in we would call for return visit, Parts tentative p/a ; ordrng 1 W10861656 (Regulator)"
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Bristol, Connecticut 06010
Jimmy R.
Job Details:
03/27/2024
"Checked over unit and found when opening door handle would fall off found plastic trim holding handle broken off causing it to fall, unit is going to need a new trim piece and screws checked convection operation and unit is heating and working normally advised fan will cycle on and off. Parts tentative p/a ; ordrng 1 W10335331 (Trim vent) and 2 W10327235 (Screw)s, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
03/27/2024
"Ran washer and found machine making noise wile going into a spin cycle, ran unit and found noise coming from Gearcase found shaft of Gearcase had dropped making the squealing noise. Checked for other noises and found cam grinding and making noise checked cam and found faulty. Will order new cam, belt and Gearcase advised when parts are in we would call for return visit was better for customer ; ordrng 1 W11164183 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10808317 (Belt)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
03/27/2024
"Tested unit ran diagnostic and found FA-E2 & F8 E2 Error code. Remove door to check vent assembly and found wax motor stuck in on position active while unit is not operating. Wax Motor hot to touch. Order control and wax motor Assembly, main control, user interface and harness for repair ; ordrng 1 W11524499 (Electronic control) and 1 W11527847 (Vent assembly) and 1 W11659652 (Ui panel) and 1 W11084863 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
03/27/2024
Replaced part and unit running normal. Good water flow. Customer will have a new filter in hand by tomorrow.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
03/27/2024
"Checked over unit and found door falling down when opening pulled unit out and found left side door hinge had come loose from spring causing no tension on spring making door fall down, fixed door spring and ran machine thew a test cycle. Checked all operations and unit is washing and running as designed ran a calibration cycle and unit went thew normally, all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11712995 LEFT HINGE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lancaster, South Carolina 29720
Mitch H.
Job Details:
03/27/2024
"Disassembled, removed and replaced damper, ice maker, evaporator fan motor and blade, and control. Reassembled, tested all components, all operating properly. Ran ice maker test 57, cycled and returned to home position correctly. Ran fill test 45, valve activated and filled properly. All tests passed and operating properly.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC and 1 WPW10479155 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
03/27/2024
"Removed and replaced separator/ice door. Reassembled, tested, all functions operating properly and door closing correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, Massachusetts 01003
Chris B.
Job Details:
03/27/2024
Complaint that the freezer door is dented. Replaced part and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, Massachusetts 01003
Chris B.
Job Details:
03/27/2024
Replaced door fresh food section. Unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, Massachusetts 01003
Chris B.
Job Details:
03/27/2024
Replaced fresh food section door and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, Massachusetts 01033
Chris B.
Job Details:
03/27/2024
Complaint that the unit is not cooling properly. Verifying under UV light with Mike we found small leak in one of the joints. Compressor holding up great and evaporator starting to cool.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR
We serviced a
MAYTAG MICROWAVE
Model MMV1175JW01
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
03/27/2024
Replaced door and microwave working correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Springfield, Massachusetts 01107
Mike K.
Job Details:
03/27/2024
"Replaced control, u/I, actuator and belt. Buttons not responding on new u/I. Put old u/i on and responding properly. Actuator had a pinched wire but not broke and switched properly in testing. Ran diagnostic cycle couple times and everything operating properly.No issues with interface during testing."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
03/27/2024
Complaint that the unit is leaking water from the bottom front. Found bad bellow. Quoted parts and labor. Replaced part and no leaks detected after running diagnostic test. 1yr warranty on parts and labor. ; used 1 W11314648 (BELLOW) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/27/2024
"Customer complained of chips on top panel and scratches on sides. Took pictures. Ordering cooktop panel and black touch up paint. Informed customer office will call when parts come in. Customer thought she was getting a new oven, talked to husband, he said if the part couldnt be replaced he would get a new oven, informed him the part can be replaced and repaired with new parts and touch up paint. Unit is within 30 day initial warranty for cosmetic. ; ordrng 1 W11590287 (Black cooktop) and 1 72032 (Touch up paint black)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS0
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
03/27/2024
Replaced shelf lights working
We serviced a
LG WASHER
Model WM31170CW
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
03/27/2024
Customers complaint is water leaking into basement. Found packing gland loose on hot water valve causing water to drip into basement. Was able to turn nut a couple turns and tighten. Found no more leaks. Washer not leaking.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/27/2024
Customer complained unit wouldnt unlock and ran on 1 minute for too long. Ran diagnostics found door lock error. Found customer had rugs in unit. Informed him not to wash rugs due to balance issue and those in particular due to the rubber bottoms. Informed him the unit staying on 1 minute was the unit not getting into high speed spin due to rugs. Replaced door lock from pre id to. Ran unit and all other functions working and door lock is now. Verified proper operation. Informed customer to reference owners Manuel about times changing on unit due to several factors. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/27/2024
"Customer complained unit not heating properly, stops after she walks away. Ran service diagnostic, found f1e1 error stored. Ran bake preheat and both elements are working. Ordering ACU per directions from tech Manuel per f1e1 error. Scheduled return call for 42-24 pm. ; ordrng 1 W11261167 (Acu control board)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/27/2024
"Customer complained of noises . Ran unit through high speed spin and drain. No noise out of ordinary. Unit vibrates like it does In high speed spin. Informed customer unit is working as designed. Noise coming from hoses, informed customer he needs to pay trip fee and he refused to pay. Informed customer i cant force him to pay but Im leaving, he said ok thank you. Left call. Wouldnt sign tablet."
We serviced a
MAYTAG RANGE
Model MGR5775QDB
Near Newington, Connecticut 06111
Chuck M.
Job Details:
03/27/2024
Replaced control and tested. Started bake cycle and then canceled. Cancel is working and oven is heating. Showed customer it works.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newington, Connecticut 06111
Chuck M.
Job Details:
03/27/2024
"Replaced control pantry control and all LEDs. Pantry UI is not working it is receiving voltage. Harness checked ok. Ordered Pantry UI and aurora board and power supply board. P&A; rqstng P&A on 1 WPW10624574 (Power Supply Board) and 1 W10804160 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE 1 WPW10675033 CNTRL-ELEC , and 1 WPW10769076 CNTRL-ELEC , states that autho needed"
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42H5200AF/A2 11
Near New Britain, Connecticut 06052
Chuck M.
Job Details:
03/27/2024
Replaced door lock and tested. Door opens at end of cycle.
We serviced a
GE RANGE
Model JB3000R2BB
Near Berlin, Connecticut 06037
Chuck M.
Job Details:
03/27/2024
Installed oven door glass and tested. Showed customer it works
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Meriden, Connecticut 06450
Chuck M.
Job Details:
03/27/2024
Customer complaint is that washer would not start cycle. Ran diagnostics and found error codes F9e1 long drain call for service. F0e7 load detected during clean washer cycle. Inspected lower harness and found no breaks. Tested voltage at control J6-3 to neutral and found no voltage present. Ordered drain control and lower harness. ; ordrng 1 W11569161 (Lower Harness) and 1 W11543994 (ACU)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Meriden, Connecticut 06451
Chuck M.
Job Details:
03/27/2024
Customer complaint is that dishwasher was not draining. Found water inside dishwasher. Selected drain and water drained slowly and sink sink started to back up. Turned on garbage disposal and water drained faster. Dishwasher checked ok. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Southington, Connecticut 06489
Chuck M.
Job Details:
03/27/2024
"Customer complaint is that when refrigerator door closes, the freezer door pops open and doesnt seal back to cabinet. Adjusted door hinge and tested. Had customer test and all checked ok."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
03/27/2024
Found loud sqeeling noisesDid full tune up and tested Complete; used 1 4392065 (Tune up kit) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
03/27/2024
"Cx complaint that the unit is aggressively shaking during spin cycles. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle, all components passed with no issues. I checked the suspension rods and springs, all are in good condition. The shipping bolts have been removed. I showed the cx the spin button and suggest putting it the highest speed to help balance the load during spin cycles. The unit is working as designed."
We serviced a
KITCHENAID VENTHOODS
Model KVWB406DSS4
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
03/27/2024
Cx complaint that the units light button is separating making it hard to come on. I inspected the unit to confirm the complaint. I found the button is separating and does not stay in the on position. The assembly needs to be replaced to resolve the issue. Im ordering the part to for the return visit. ; ordrng 1 WPW10727063 (Control assembly)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
03/27/2024
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS0
Near Plainville, Massachusetts 02762
Aimee Z.
Job Details:
03/27/2024
"There was ice in bin but very little. I tested the ice maker found ice cubes getting stuck in ice tray.Removed ice and set in a harvest and fill . Filled with water valve is fineIce maker jamming . I asked if Cust taking draw out to get ice , she wasnt sure.Also checked fan running and thing are cold in freezer.Ordering new ice maker; ordrng 1 5304532555 (Ice maker), states that autho needed"
We serviced a
AMANA RANGE
Model AER6303MFW5
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
03/27/2024
"Customer complained unit not heating properly. Found bake element burnt out. Installed new bake element . Ran preheat 350? unit preheated, verified proper operation. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
03/27/2024
"Customer complained after starting a load after another load is finished and sometimes during 1st load she gets clean lint filter message. Checked lint filter. Lint filter clean with no obstructions. No obstructions on exhaust vent. Used vent test kit and vent test kit didnt pass when unit is hooked up to homes vent 3 out of 3 times. Checked outside and vent exhaust is opening from airflow and is not obstructed in any way and can feel decent airflow out of exhaust on outside of home. Ran vent test with unit not attached to exhaust line and test passed right away. 3 out of 3 times. Called tech line. Sr# 7738768063 tech line agreed unit working as designed, informed customer even though it was just cleaned have someone checks the structure of the exhaust line for possible issues or length issues. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Southington, Connecticut 06489
Chuck M.
Job Details:
03/27/2024
Customer complaint is that dishwasher wash not washing with the normal force as if there was not enough water in unit. Ran diagnostics and found error codes. F6e4 float switch open. F2e1 stuck key. Ran dishwasher and all checked ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF5
Near Voluntown, Connecticut 06384
Amanda R.
Job Details:
03/27/2024
Ice maker evaporator drain clogged needs kit for repair ; rqstng P&A on 1 5303918784 (Kit)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
03/27/2024
Unit needs new wire harness and terminal block ; ordrng 1 W11532661 (Harness)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
03/26/2024
"Tested unit and found dryer making a loud squealing squeaking noise wile running, noise would come and go and get worse then go away. Traced noise and found idler making some noise replaced with repair kit and same issue still making loud noise, ran unit with no drum and found noise coming from motor found motor loose and housing vibrating tightened up motor bracket and pinched motor connections to stop noise and unit stopped but will order new motor and bracket to stop noise for good advised we will call when parts are in ; ordrng 1 348780 (Motor base) and 1 W10396029 (Motor), used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS01
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
03/26/2024
"Cx complaint that the units RF burner does not light. I inspected the unit to confirm the complaint. The other 3 burners work fine. The valve opens for the RF burner when the knob is turned, but only gas comes out there is no spark. Using a light the burner lights, however the other 3 igniters spark when the RF burner is lit. The burner heads screw on 3 burners are disintegrated and will need to be replaced if I remove them. The unit needs new burner heads, orifices holders and screws to resolve the issue. Im ordering the parts and quoted the cx. I collected the service call fee by CC."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
03/26/2024
"Cx complaint that the unit aggressively banging making a grinding noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The units leveling feet were unbalanced. I secured and leveled the feet. The cx has video of the grinding noises during cycles. The gear case, slider and suspension rods have already been replaced. I called Techline to document the issue. No parts are suggested for the replacement at the moment.Sr7738758859"