We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/01/2024
Arrived to replace console and appliance manager. Realized I received wrong console. Correct part number of W11598165 was ordered but part number W11598156 was received. Reordering correct part. Advised customer that office will call to schedule when correct part arrives.; ordrng 1 W11598165 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Sterling, Connecticut 06377
Amanda R.
Job Details:
10/01/2024
The upper right wheel broken off replaced with new adjuster kit ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Plainfield, Connecticut 06332
Amanda R.
Job Details:
10/01/2024
Replaced controls and Ui checked outlet we need to see it in failed state next time
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Griswold, Connecticut 06351
Amanda R.
Job Details:
10/01/2024
Not filling with water on city water replaced inlet valves tested filling normally ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Windham, Connecticut 06226
Amanda R.
Job Details:
10/01/2024
Belt and idler pulley bad Replaced with dryer kit tested showed customer drum turning ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL OVEN
Model WFES3530RS0
Near Kannapolis, North Carolina 28083
Jenn F.
Job Details:
10/01/2024
Complaint the oven does not heat at all. Tested proper voltage to the unit. Thermal fuse is good. Both elements bake and broil are testing good. Secured all connections to the elements. Broil is working bake is not. Needs new control board. Order part. ; ordrng 1 W11707168 (Control)
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Spencer, North Carolina 28159
Jenn F.
Job Details:
10/01/2024
Replaced the auger motor and solenoid. Tested on both cubed and crushed. Dispensing normally. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
10/01/2024
Washer keeps saying off balance and low flow. . Instructed customer on proper load size and to clean the screen in cold water side. All checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Columbia, Connecticut 06237
Jeremy B.
Job Details:
10/01/2024
Installed new control and sensor. Preheated to 350 and all checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
10/01/2024
Installed all new high side parts and tested all checks normal. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near East Hartford, Connecticut 06108
Jeremy B.
Job Details:
10/01/2024
"Oven starts to heat then shuts off and shows the time again and keeps beeping. Needs new control, keypad ,and display. ; rqstng P&A on 1 DG94-04041F (Control) and 1 DG96-00850H (Key pad) and 1 DG92-01232A (Display)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
10/01/2024
Water not flowing through dispenser. Found reservoir frozen. Thawed and purged out a gallon and set to recommended temps. All checks ok.
We serviced a
GE REFRIGERATOR
Model PGCS1PJZBSS
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
10/01/2024
"Checked over unit and found fridge section temps not staying steady top of freezer door gaskets fill of moisture. Tested temps and found unit ranging from 33 degrees to 40 degrees found both fridge door gaskets not sealing at all causing unit to run and warm air to get in, found moisture from air getting into fridge section, both door gaskets on fridge doors not sealing at all both gaskets need to be replaced. Tested thermistors and damper finding both operating to specs. Will order new gaskets and return ; ordrng 2 WR14X10305 (Gaskets fresh food)s"
We serviced a
KENMORE REFRIGERATOR
Model ="106.75922400"
Near Norton, Massachusetts 02766
Aimee
Job Details:
10/01/2024
Found leaks from drain pan filled with water Drain pain cracked and NLAPut a container under drain To catch water in drain for now
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA.02
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
10/01/2024
"Found the drain in the fridge frozen , steamed out.Cant pull fridge out broken wheel. Cust would need to get out Needs drain tubes Nothing else can be done with out getting at drain tubes There in back and cant pull fridge out without damaging wood floor"
We serviced a
MAYTAG WASHER
Model MVWC200XW2
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
10/01/2024
Cust needs new suspension rods Has no email the estimate in photosCwa 12 years old might buy new
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/01/2024
"Inspected and found multiple problems, water weeping paste valve and filling on its own, door latch broken, and wash pump seized. Quoted and he will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV10
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/01/2024
Installed new door and tested fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/01/2024
"Concern noise when draining, cycled unit multiple times and did not detect any noises or problems at this time. All functions test normal at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near East Granby, Connecticut 06026
Gary V.
Job Details:
10/01/2024
"Concern not draining, inspected and found drain hose kinked. Will order and return.; ordrng 1 W11414944 (Drain hose)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/01/2024
"Tested unit and found door falling down when opening, pulled unit forward and checked hinges finding right side hinge had come loose from spring causing door to fall down. Reattached spring to hinge leveled unit due to hitting on right side and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
10/01/2024
"Ran washer and found unit was locked and full of water erroring out f9e1 long drain, canceled unit and ran diagnostics to try and clear locked door but unit would not unlock. Manually unlocked door and found drain pump not pumping any water causing unit to error and not operate. Removed pump and replaced cleared lines and unit is now draining and operating to specs ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Avon, Connecticut 06001
Ruben C.
Job Details:
10/01/2024
Checked unit found wash motor was not pumping water thru arms replaced motor tested operation normal ran diagnostics normal ran cycle normal checked for leaks no leaks; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
10/01/2024
"Inspected and found open circuit thru capacitor, replaced with new capacitor and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
10/01/2024
"Inspected and found door panel dented, unit in 30 day cosmetic warranty. Will order parts needed and call for return date.; ordrng 1 W11416371 (Door panel stainless) and 1 W11102920 (Lense) and 2 W10692757 (Nut)s and 1 W10909682 (Name plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canton, Connecticut 06019
Ruben C.
Job Details:
10/01/2024
Replaced slides tested operation normal drawer is place working normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Canton, Connecticut 06019
Ruben C.
Job Details:
10/01/2024
7740021469 checked unit found unit went off balance on first try cust could not reset called techline had to go into diagnostics to reset control informed cust on how to load clothes unit in now functioning ran self test normal
We serviced a
MAYTAG DRYER
Model Med5100dw0
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
10/01/2024
"Unit making screeching noise while running, found idler pulley not spinning. Supports/belt worn. Quoted for dryer kit/labor. Accepted. Replaced pulley supports and belt and testing fine.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
LG REFRIGERATOR
Model LFXS26973S/10
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
10/01/2024
Replaced control condenser motor and blade tested operation normal condenser fan started functioning and conp started normally comp is cooling down now
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS2
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
10/01/2024
Complaint that the dishwasher has an error code F6E1 and is not responding. Found error code F6E1 present. Did a hard reset and unit running with no issues. Ran four diagnostic cycles and a quick wash.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/01/2024
"Unit has the updated drain style, but has clogged Again after been steamed clear couple months ago by us. Unit is in a very humid area, room just off an indoor pool, dirt build up in water tray and dust is stickyQuoted for new drain tube as cannot fully clean a p trap style drain, vacuum tray and clear ice build up. Accepted, cleaned out drain pan, replaced drain tube and steamed clear ice build up, verified flow to pan; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock"
We serviced a
GE REFRIGERATOR
Model GTE17GTNERWW
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/01/2024
"Not cooling, no fans, no lights on, found unit unplugged on arrival, had come loose from outlet. Is in a two prong adapter, spread plug to make more secure and showed issue, uses side of unit lug for storage so being hit by bags, step ladder."
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
10/01/2024
Complaint that the washer is giving out error codes. Found F6E1 found no kinks on the pressure line nor clogging. Ran diagnostic cycle and all good but control not measuring proper amount of water. Will order control board for a return visit.; rqstng P&A on 1 W11401710 (Control Board)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near East Hartford, Connecticut 06108
Amanda R.
Job Details:
10/01/2024
Not draining cleaned out drain catch tested draining normally
We serviced a
KENMORE DRYER
Model ="11067132410"
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
10/01/2024
Found need a tune upWas a whirlpool used tune up kit ; used 1 4392065 (Tune up kit) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RH22H9010SG/AA
Near Franklin, Massachusetts 02038
Aimee
Job Details:
10/01/2024
Installed new thirmister completeAdvised Cust 24 hours check temps
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model CVE28DP2NBS1
Near Hopkinton, Massachusetts 01748
Aimee
Job Details:
10/01/2024
"Found the freezer not going into defrost, steamed The heater is good continuityHave no voltage to sensor Fan is slowNeeds control and sensor with panel and fan; rqstng P&A on 1 WR14X32098 (Back panel w tstat) and 1 WR60X32088 (Fan) and 1 WR55X29875 (Sensor) and 1 WR55X46385 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/01/2024
"Tested and found that microwave will start for approximately 3 seconds then shut down. Entered diagnostics, found no error codes. Ordering control and interlocks. Checked part availability and scheduled return for 10/8 PM.; ordrng 1 W11551761 (Interlock) and 1 W11342846 (Control), used 1 W11551558 (Interlock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/01/2024
"Removed and replaced valve, reservoir and thermistor. Reassembled, turned water back on. Tested dispenser, now has good water flow. Entered diagnostics, ran test 56, no ice maker errors. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All checked good and operating properly.; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Holly, North Carolina 28120
Mitch H.
Job Details:
10/01/2024
"Tested and found washer operating properly. Entered diagnostics, no stored error codes. Ran diagnostics cycle, all components and functions operating correctly. Did notice that washer has low water pressure. Checked valves, no issues found. Customer says that they have noticed that thorough all faucets since power was restored. Possible issue with well. Washer operating as designed at time of visit. Collected for service call on cc."
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Milford, Massachusetts 01757
Aimee
Job Details:
10/01/2024
"In stalled new gas vale with igniter, Cust re installed and I tested complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/01/2024
I replaced all previously ordered parts. Had power turned off to unit advise customer not to block air vents in the top fresh food section air blockage could cause cold air to hit the ceiling freezing waterlines leading to issue. icemaker now displaying E0 no error codes versus E5 icemaker water inlet issue frozen waterline issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/01/2024
"Complaint unit not making ice. I found icemaker mocks connector pin connector on the refrigerator side had come out of refrigerator. I attached connector pin, tested operations. No additional issues found with icemaker or cooling of the refrigerator at this time. All operations are normal."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/01/2024
Checked unit has proper voltage control is not sending 220 to elements ordering control and harness left element with cust did not use; ordrng 1 W11529071 (Harness) and 1 W11548749 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW05
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/01/2024
Freezer door not closing causing ice build up around freezer door and water to drip. Needs new rails. ; ordrng 2 W11658402 (Freezer door rails)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/01/2024
Cust does not have good receipt no model on receipt cust has to go back to dealer
We serviced a
JENN-AIR RANGE
Model JGRP430HL05
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
10/01/2024
"Replaced appliance manager, u/I control and sensor. Ran bake cycle at 350 and would not stop heating, turned off when hit 500. Put last appliance manager back in and tried bake at 350 again. Cycled at 345-405, 344- 405, 343 - 406. Consistent cycles and averaging 375. Thermometer was a little high in oven, top rack on upper section of oven. Lowered sensor couple of inches and temp dropped about 5 degrees lower on high and low of cycle so an average of 370 by my meter, cs thermostat which was on lower rack off to left side was showing right about 350, place in middle and same.Still a little high on my measurement though possible meter is a little off, but replacement boards was bad. Cs is fed up with repairs, but with a bad appliance manager would need to attempt again unless cs is finding unit operating correctlyOrdering appliance manager, and also main harness as techline did suggest it and wasnt ordered for this visit. office to schedule return when parts come in; ordrng 1 W11620689 (Appliance manager) and 1 2xtime (2x time) and 1 W11448065 (Harness)"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
10/01/2024
"Unit not heating, found open heating element. Quoted for heater assy and labor. Approved. Replaced heater assy and testing fine in timed dry; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/01/2024
7740025618 Checked unit found console peeling on right side cuasing ui to short out called whirpool to document per whirpool replace ui and console; ordrng 1 W11460962 (Ui) and 1 W11460908 (Console black)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/01/2024
Heat not working after replacement sump assy. Ran diagnostics and heater came on. Running diagnostics should make the control see the proper heat riser.
We serviced a
GE DISHWASHER
Model GDP665SYN2FS
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/01/2024
"Ran unit and found machine had been draining and would not shut off, ran diagnostics and found no errors in unit ran a reset and a quick wash cycle finding unit now working normally advised the drain will run when door is opened up this is normal operation. Unit is now working to specs"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
10/01/2024
"Checked over oven and found unit display dead and nothing operating, tested voltage to control and found 120v to control but control not powering up due to faulty. Replaced control and unit is now on and oven is operating to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/01/2024
"Complaint washing machine will not progress past a wash cycle not spinning out clothing clothing still soaking wet at the end of the cycle. I found complaint is true. I found F8 one error code incoming water, pressure too low customers on well water and has low water pressure in an entire house, customer needs to have well serviced instruct fulfilled advise customer that if we come back out for same issue, we must charge them."
We serviced a
GE RANGE
Model JB250RKSS
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
10/01/2024
Right front burner not cycling properly cooktop on light stays on. Needs new inf swiych. Quoted customer.
We serviced a
MAYTAG WASHER
Model mhw6000xw2
Near Northampton, Massachusetts 01062
Chris B.
Job Details:
10/01/2024
Complaint that the washer is not responding and has an error code F6E1. Found heavy rodent droppings and cannot be serviced. Collected trip fee.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA03
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
10/01/2024
Complaint that the dishwasher is not cycling any cycle. Found lock activated. Mentioned to the customer to unlock the panel and unit working properly. No issues found with the unit. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near West Springfield, Massachusetts 01089
Chris B.
Job Details:
10/01/2024
Complaint that the freezer has frost all over. Found freezer door not sealing properly due to excessive ice buildup. Adjusted gasket and cleared out all ice and door closes normal. Found bad door gasket. Will order part.; rqstng P&A on 1 W10917313 (Gasket)
We serviced a
GE REFRIGERATOR
Model ESS25LSRCSS
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
10/01/2024
"Unit intermittently makes clicking noise, is not the damper as I ran that and cs confirmed that is not what they are hearing. Turned unit off/on several times and cannot replicate. Has been making ice fine. Unit has dispenser door not closing allowing fr to frost up. Also intermittently resets itself.For intermittent restarting would need control or interface, which interface is nla. With a 20 year old unit and multiple issues. Repairs are more than cs is willing to invest and some repairs not possible. Collected for service call only."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Plymouth, Connecticut 06786
Ruben C.
Job Details:
09/30/2024
Replaced controls tested operation normal ran diagnostics normal display is working normally ran test cycle normal
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
09/30/2024
"Checked over washer due to unit not starting a cycle and found when starting unit is would just click trying to lock but never locking then would error out lid lock fault, tested latch and found cracked causing it to not engage and lock. Replaced latch and recalibrated machine ran a wash cycle and all functions are now working to specs ; used 1 W11670519 (LATCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
09/30/2024
"Unit is under 1yr wp warranty per service bench. Complaint of not cooling, but had started cooling fine again over the weekend, has gotten a warmer a couple times. Since bought a month ago. On arriving Val freezer door was not closed fully. Frost on lower find of evap and good air flow, freezer was a little warm at 10, rf fine at 38. Went over door closure, as with door open they may not be closing door fully each time, there were some frozen droplets on freezer ceiling, full tray of ice cubes. Cs to monitor as possible beginning of a sealed system issue, but with a full frost pattern and good air flow and a door not closed, will start with making sure door is closed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA-09
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
09/30/2024
"Unit is cooling fine, both rf and fr. Unit leaked into basement office, leaked with two different filter, one Samsung one alternate brand. Water in bottom of mid level drawer, they had cleaned water from rf section. Ordering filter housing assembly. Office to contact to schedule return.Ordered part for 06 revision, Lisa to verify same for 09 revision ; ordrng 1 DA97-14528R (Filter housing assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
09/30/2024
Complaint unit emptied the entire ice bin onto the floor. No one had gotten ice out of the door for over three hours. I found dispenser door sticking causing issue week spring as well. I am also re-ordering user interface for dispenser issue Office to call customer when parts come in. Unit is no longer dumping water on floor per customer just buckets of ice ; ordrng 1 W11533211 (Control) and 1 W11048097 (Ice door) and 1 W11679631 (Pad) and 1 W10792149 (Pad) and 1 W11087492 (Switch) and 1 W11189145 (Door) and 1 W11109505 (Spring) and 1 W10672578 (Spring)
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Meriden, Connecticut 06451
Ruben C.
Job Details:
09/30/2024
Replaced module and ignitor tested operation normal speaking normally and flame is normal blue
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
09/30/2024
Installed new icemaker. Please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
09/30/2024
Complaint f9e1 i found unit was installed through crawl space all plumbing and electrical is in crawl space unit will need to be pulled out and made accessible advised customer to follow manufacturer install instructions paper work on reinstall. Will need motor assembly to fix. ; ordrng 1 W11680075 (Motor assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
09/30/2024
"7-1 no rinse agent in dispenser either. I performed diagnostic cycle cleared error code turning on heater agin incoming water heating problem must be corrected customer must run water from sink faucet till hot or unit will disable heater again. Customer had me move dishwasher further back on right hand corner to me. Dishwasher is now sitting crooked and cabinetry, but that is how customer wanted it. Cannot push in left side of dishwasher as it will crap waterline and drain house leading to dishwasher issues. Cosmetics are not covered under war Advise customer as such if customer wants it moved even more they will have to move it themselves. If we come out to move or adjust dishwasher, advise customer we will charge customer.. No further issues found with dishwasher at this time. Customer stated we moved and did not set dishwasher back to exact same position when motor was replaced."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
09/30/2024
"complaint heard aloud pop, and then now drum will not spin. I found main drive belt was completely shredded. I also found dryer vent is completely clogged going outside. Dryer is still heating as of right now. Dryer element is extremely hot glowing bright orange vent is connected as soon as vent is disconnected dim down to a low glow. If heater fails due to a venting restriction heater may not be covered under warranty.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECMS00
Near Enfield, Connecticut 06082
Gary V.
Job Details:
09/30/2024
"Inspected and found ice maker broken and filter housing broken, quoted and they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Union, Connecticut 06076
Gary V.
Job Details:
09/30/2024
"Inspected and found wash pump getting 120v but not pumping, quoted and she will call if wants repaired."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
09/30/2024
Strike and match broken causing door not to close. Replaced latch and strike and tested all checks ok. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
09/30/2024
Washer not completing cycles and gives F0E3(pressure switch not tripped.) entered diagnostics and verified error code and then cleared and then ran self test again and the error code continues to come back. Replaced pressure switch and then ran self test and everything went through properly. ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
09/30/2024
Ice maker not working found fill tube solid with ice. Cleared away ice and found poor water flow into icemaker. Found good supply pressure. Removed filter and water started flowing properly. Recommend replacing filter or leaving it out.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Portland, Connecticut 06480
Jeremy B.
Job Details:
09/30/2024
Ice wasnt cleared all the way after previous service visit causing ice to build up. Customer said they would clear the ice. I cleared away all ice today and ensured door now closing properly. Charged customer labor fee minus service visit paid last time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
09/30/2024
"Tested unit and found both sections not cooling checked evaporator and found no frost pattern, checked compressor and found kicking off on an overload and super hot to touch. Tested relay and it is good tried swapping but same issue unit would kick off due to compressor locked up. Unit is going to need new compressor kit also condenser had a leak and needs to be replaced, compressor could be contaminated due to condenser leak pulling in water when cut into it seemed to be ok no water or anything in lines will flush system. Will order all parts needed with extra time to fix condenser and compressor, parts tentative p/a ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11722672 (Condenser) and 1 W11722672 (Tubing) and 1 W11506635 (Coupler), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
09/30/2024
"Door handle loose, plastic is broke on left side, screw missing. Ordering glass door assy and screw. Office to contact cs when parts come in to schedule return ; ordrng 1 W10877562 (Door glass assy) and 1 Wpw10317887 (Screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Springfield, Massachusetts 01128
Chris B.
Job Details:
09/30/2024
Complaint that the washer is not starting any cycle. Found washer not cancelled on last cycle and just needed a reset. Ran diagnostics and no error codes present. Started a normal cycle with clothes and good level of water and ran through with no issues. Explained to the customer how to cancel out any cycle and its features.
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Springfield, Massachusetts 01108
Mike K.
Job Details:
09/30/2024
"Arrived to replace gear case assy, agitator would not come out and was not ordered. Office had one so went to office and returned. Broke out old agitator and able to replaced gear case assy and all parts ordered. Ran quick wash and went through fill and into agitate properly. Cancelled and drained fine. Ran drain and spin and spinning fine."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
09/30/2024
"Door not closing fully and not hitting door switch without assistance. Door opens past 90 degrees door frame bent out. Deemed not a defect, but damage. Explained to customer not covered, saved estimate and suggested they could contact insurance provider."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
09/30/2024
"Unit would not spin, tested in diagnostic cycle and after fill tests and drain, nothing. Capacitor tested fine at 51uf. Unit gave an f7e3 error and actuator not moving. Tested with new actuator and switch properly, now motor humming. Found a reading of 13Mohm on motor. Quoted for motor/actuator and labor. Denied. Collected for service call."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RFD
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
09/30/2024
"Complaint of leaking and produce freezing in drawer. No separate vent for produce, other rf items ok, suggest raising temp of rf a degree or two. Leak has formed a big sheet of ice in bottom of rf with a clump at the left rear. This is directly below icemaker. Ice cubes tray full and regular size cubes, removed icemaker and tray not overflowing. Pulled off icemaker evap cover and bottom of evap /drain clear. Icemaker has been replaced previously. No signs of source of leak, just ice below, but has to be from icemaker unit. Ordering evap cover assembly. Icemaker and housing, 2x time; rqstng P&A on 1 5303918784 (Fan housing kit) and 1 242142203 (Icemaker cover) and 1 5303918571 (Fill tube seal) and 1 243297613 (Icemaker), ordrng 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monson, Massachusetts 01057
Chris B.
Job Details:
09/30/2024
Safety Verification. Complaint that the washer stays on the draining side and wont stop. Found error code F1E1 and F3E1. Found bad control board and pressure switch issues. Quoted parts and labor. Customer will think about fixing it and will get back to us. Safety Call no trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
09/30/2024
Complaint strike broke. I replaced strike assembly tested operations performed a DLS control board calibration cycle. No additional issues found no error codes in history. ; used 1 W11457841 (STRIKE) from stock
We serviced a
SAMSUNG DRYER
Model DVE45T3400
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
09/30/2024
Complaint that the dryer is making a loud noise while tumbling. Found bad belt tensioner and heavy lint buildup. Cleared all buildup and will order parts for a return visit.; rqstng P&A on 1 BESAMKIT (Sam Roller Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ2
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
09/30/2024
"Checked over unit and found front display would shut off randomly and would not except selections, tried to run a diagnostics cycle and same issue no response from controls. Tested light under unit and found light would not come on found control sending 120v to light all the time causing light to burn out and short never working again. Will order new door assembly,control and socket, parts tentative p/a; ordrng 1 W11186035 (Control) and 1 W11186019 (Door assembly) and 1 W10709921 (Lamp) and 1 W10240330 (Lamp holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
09/30/2024
"Tested unit and found control not allowing adjustments causing fridge to be stuck on high and freezing items in fridge section. Removed control box and found control housing touch panel broken on both control and housing this is not allowing selections, will order new control box, parts tentative p/a ; ordrng 1 W11594670 (Control box), dspstn on spec-tagged invntry: 1 W11123941 SWITCH"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cheshire, Connecticut 06410
Ruben C.
Job Details:
09/30/2024
Replaced gearcase basket agitator and drain pump had to chiseled agitator ran diagnostics normal self test normal ran quick cycle normal ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
09/30/2024
"Tested washer and found unit erroring out F9e1 long drain and not starting a cycle. Ran a spin and drain finding drain pump not coming on, checked pump connections and found drain harness pulled from pump, fixed harness and secured correctly to stop from moving ran unit and washer is now draining and working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
09/30/2024
"Customer complaint unit making noise found motor making loud, vibrating and squeaking noises ordering motor and fan wheel schedule. Return call for Friday a.m.; ordrng 1 WPW10396039 (Motor) and 1 W10801999 (Fanwheel)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
09/30/2024
Customer complaining unit not working will wash for a while sometimes and then sometimes wont start found suds error. Ran unit unit draining properly. Ran service mode all functions working valve motor shifter pressure sensor. Inform customer to make sure to use correct detergent and to run clean washer cycle to prevent setting no issues found verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
09/30/2024
Customer complained . unit leaking again inspected unit upon arrival found no water and drain pan. Found refrigerator drain line clogged with ice defrost clog got to start draining but not quickly found there was an obstruction or collapse. Drain line called Tech line sending unit in for review informed customer someone will contact her in a couple days sr#7740011773
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH2
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
09/30/2024
"Complaint that not drying well rinse aid dispenser is full turned to setting 4 ran automatic test heater element came on ordering control to prevent it turning it off again ; rqstng P&A on 1 W10854215 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Easton, Massachusetts 02356
Aimee
Job Details:
09/30/2024
"Found the left side door not closing, cleared the ice freezer was hitting a cabinet. Move away from cabinet.Customer will call if wants a gasket for freezer. Didnt think needed because close in now"
We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4 01
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
09/30/2024
"Ran washer and found unit would not spin clothes out and would stop washing randomly. Ran unit and found when spinning unit is super loud checked Gearcase and tub and found bearings starting to fail causing tub to spin out of control and unit to not sense speed of tub. Unit is going to need new Gearcase,clutch,wash plate, tub parts witch are no longer available, extra labor/ time and tub assembly, advised customer on issue and someone would get back to them. Parts tentative p/a ; ordrng 1 DC97-19562M (Tub) and 1 DC97-16984B (Washer gearcase) and 1 DC90-00102G (Tub part unavailable) and 1 DC31-20014C (Clutch) and 1 DC97-16977A (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
09/30/2024
"Checked over unit and found not cooling found evap frosted over due to unit not defrosting, placed unit into a self defrost and heater came on but shut right off and would not defrost causing issue with cooling. Unit is going to need new control due to control not sending 120v to heater when on will order new control and interface. Parts tentative p/a ; ordrng 1 W11670354 (Control) and 1 W11567938 (Interface)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near China Grove, North Carolina 28023
Jenn F.
Job Details:
09/30/2024
Replaced the control and door lock. Ran diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Davidson, North Carolina 28036
Jenn F.
Job Details:
09/30/2024
"Complaint when turning on oven will randomly throw 3 error codes and the oven will shut down. F2E1 stick key. F1E1 relay board. F8E0 low fan speed. Need new touch pad, relay board and fan. Order parts. ; ordrng 1 W11448962 (Relay board) and 1 W11600651 (Panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Huntersville, North Carolina 28078
Jenn F.
Job Details:
09/30/2024
Replaced door panel. Tested ok.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Huntersville, North Carolina 28078
Jenn F.
Job Details:
09/30/2024
"Installed sealed system parts. Leak checked, vac pumped. Charged with 45 grams of r600. Unit tested ok. Advised to allow 24-48 hours to let the temps regulate and come down. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8/6 NR MS00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504448 COUPLER , 1 W11506635 COUPLER 6 NF MS SV , and 1 W11506623 COUPLING 5/5 NR MS00"
We serviced a
GE WALL OVEN
Model PK956SR1SS
Near North Attleborough, Massachusetts 02760
Aimee
Job Details:
09/30/2024
"Found a error of f9 upper cooling fan stalled Also when use the broil function It locks up top oven needs self clean latch Need cooling fan upper and control, therm switch.Error codes nigh need new harness Sent Cust estimate with out harness.Cust going to look into new double oven.10 to 15 years old"