We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB09
Near Worcester, MA 01607
Aimee Z.
Job Details:
09/12/2023
Found restriction in freezer at top evap ball of iceNeeds evap and compressor; ordrng 1 W11578004 (Evap) and 1 W11580057 (Compressor) and 1 W11506636 (Process tube) and 1 W11578004 (Coupler) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Mitch H.
Job Details:
09/12/2023
"Found lower spray arm had come off and contacted heater melting plastic part. Checked heater, no issues. Ordering spray arm.; ordrng 1 W11550888 (Lower spray arm)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Indian Land, SC 29707
Mitch H.
Job Details:
09/12/2023
"Complaint was for left front burner flame not high enough. Checked burner head, no issues found. Removed and cleaned orifice, reinstalled, tested, now operating properly. Flame height normal. Had customer check and she is happy. Checked all other burners, operating properly."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Indian Land, SC 29707
Mitch H.
Job Details:
09/12/2023
"Replaced electrode, tested burner. Tried burner 12 times, lit properly each time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Fort Mill, SC 29715
Mitch H.
Job Details:
09/12/2023
Serial number not readable. Got serial by scanning barcode. Checked and tested dishwasher. Found heater burnt and not working. Quoted customer for repair. Collected full amount on ck# 1024. Ordering heater. Scheduled return visit for 9/15 from 12-5; ordrng 1 W10518394 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
09/12/2023
Complaint refrigerator leaking. I found drain is completely clogged. I cleared drain tested operations. No additional issues found here today. Unit is draining properly. And going into overflow underneath refrigerator. No leaking occurring onto flooring. No additional issues found here today. Unit cooling fine.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/12/2023
"Replace control, tested operations insured and made sure that the oven and broiler element are all working fine with no further issues. No issues found no additional issues found."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hartford, CT 06112
Ruben C.
Job Details:
09/12/2023
Checked found cold water valve not letting water thru replaced both valves tested operation normal ran cycle normal water started going in; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Torrington, CT 06790
Ruben C.
Job Details:
09/12/2023
Checked unit found ice maker thermistor fault getting e5 error code and left hand refrigerator door has rust at dispenser ordering ice maker and door; ordrng 1 W11681454 (Door stainless) and 1 W11658802 (Ice maker)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Paxton, MA 01612
Chris B.
Job Details:
09/12/2023
Complaint that the unit is not heating properly. Will order parts for a return visit. ; ordrng 1 W10754517 (Magnetron) and 1 W11553234 (THRMST-FIX) and 1 W10561774 (Capacitor) and 1 W11256462 (Diode) and 2 W10138793 (Fuse)s
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leicester, MA 01524
Chris B.
Job Details:
09/12/2023
Replaced part and unit running normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Burlington, CT 06013
Ruben C.
Job Details:
09/12/2023
Checked unit found ice maker not harvesting getting e2 error code ordering ice maker do not have in truck; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Plainville, CT 06062
Ruben C.
Job Details:
09/12/2023
Checked unit found freezer door slides keeping door open cuasing frost build ordering slides ; ordrng 2 W11265130 (Slides)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/12/2023
Found dishwasher outer door panel discolored and rusting from top where the UI is located need to replace door and name plate Part# W11416371Part#W10909682; ordrng 1 W11416371 (Stainless door) and 1 W10909682 (Name plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/12/2023
Rakes are in the wrong position in ice maker also the fan for ice box doesnt appear to be running at full RPM. I had no signal at the home to put unit into diagnostics or look up parts. Did a physical diagnosis and found these problems. Cannot call office from my location no signal. Office please call customer when parts come inPart#W10833801Part#W11255718Part#W11457039; ordrng 1 W10833801 (Ice box fan) and 1 W11255718 (Water valve) and 1 W11457039 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Charlotte, NC 28226
Jeff L.
Job Details:
09/12/2023
When starting the unit it would throw a F5 and then shut down. I put unit into service mode and fault code F5 E2 appears meaning faulty door lock. Need to order door lockPart #W11188327; ordrng 1 W11188327 (Lid lock)
We serviced a
WHIRLPOOL OVEN
Model KFGG500ESS3
Near Grafton, MA 01536
Aimee Z.
Job Details:
09/12/2023
Installed new igniter and pre heat to 300 and tested broil everything working; dspstn on spec-tagged invntry: 1 WPW10701462 WIRE HARNESS
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGW06
Near Grafton, MA 01536
Aimee Z.
Job Details:
09/12/2023
Was unplugged and compressor is running filter dryer cold. Let runn and Checked for leaks with soap bubble at compressor high side and loc ring connector Small leak at evap or high side. Compressor running low charge and leak Cust has contract there calling contract company
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Auburn, MA 01501
Aimee Z.
Job Details:
09/12/2023
Removed ice maker and replaced fille tube from left side added sleeve over fillRe installed ice maker and advanced to fill ice maker and checked for leaks
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28205
Jeff L.
Job Details:
09/12/2023
"Replaced exhaust thermistor out unit back together and fault code was still there. This unit does not start or turn the fault code is immediate I checked all wiring going to thermistor its all good terminals are secure to the thermistor checked the thermal fuse its good. There is a open circuit between the board and motor gonna order board and inlet thermistor ; ordrng 1 W11565020 (Board) and 1 WP8557403 (Inlet thermistor), used 1 WP8577274 (Thermistor) from stock"
We serviced a
JENN-AIR RANGE
Model JGCP748HL00
Near Canterbury, CT 06331
Amanda R.
Job Details:
09/12/2023
complaint that grill is cooking too hot called tech said theres no temp adjustment for grill Does it relate if it goes out grill grate running 900 after 500 degrees orifice 180 n sr 7737313186
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Killingly, CT 06241
Amanda R.
Job Details:
09/12/2023
F3e1 error code complaint that it runs for ten minutes and then stops Replaced pressure sensor started cycle operation normal ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Webster, MA 01570
Amanda R.
Job Details:
09/12/2023
Napkin material clogging sump assembly and drain pump cleared as much as I could quoted for new sump assembly started vinegar bath hoping it will flush itself out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Woodstock, CT 06282
Amanda R.
Job Details:
09/12/2023
"Mullion strip broken still freezing in ff section went over keeping damper hole clear so its not redirecting zero degree air directly at certain spots temp set at two and one in ff section and not loosing any food left door bin falling open all the time with minimal weight in it ; rqstng P&A on 1 WPW10317224 (Container) and 1 WPW10624450 (Flipper) and 1 W11106787 (Caddy) and 1 W11035836 (Control), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Eastford, CT 06242
Amanda R.
Job Details:
09/12/2023
Customer canceled at door
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, SC 29715
Mitch H.
Job Details:
09/12/2023
"Tested washer with towels, found chattering and grinding noise coming from gear case. Ordering gear case, clutch, slider and agitator. Scheduled return visit for 9/15 12-5; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DRYER
Model WGD5300SQ0
Near Chicopee, MA 01013
Roger R.
Job Details:
09/12/2023
"Complaint of gas smell. Checked all gas connections inside dryer and at both sides of flex connections. Tested heat and found gas valve not allowing proper gas flow to burner. Belt and rear seal are also worn. Quoted $29.99+tax for new belt, $39.99+tax for rear seal and $363.87+tax for new gas burner assembly. Installed new belt and will order new seal and burner. ; ordrng 1 WP8318277 (Burner) and 1 W10612022 (Seal, rear), used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Windsor, CT 06095
Gary V.
Job Details:
09/12/2023
"Inspected and found pressure system fault and drain fault, checked pressure hose and dome, drain pump seized and needs main acu, also lid strike broken, will submit estimate.; rqstng P&A on 1 W11399437 (Drain pump) and 1 W11556725 (Main acu) and 1 W11457841 (Strike)"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Windsor, CT 06095
Gary V.
Job Details:
09/12/2023
"Installing glass top, switch grommets not removable from old top, will order new and call.; ordrng 5 W11447840 (Grommet)s"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Suffield, CT 06078
Gary V.
Job Details:
09/12/2023
"Installed manifold and found 2 orifice spuds are defective from manufacturing and left front burner head warped under heat and not igniting properly, will order parts and call.; ordrng 1 W11443577 (Burner head) and 1 W11436985 (Lp conversation kit)"
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Enfield, CT 06082
Gary V.
Job Details:
09/12/2023
"Inspected and found oven igniter worn out, replaced with new igniter and cycled, tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Stanley, NC 28164
Mark C.
Job Details:
09/12/2023
Installed new control ran a complete quick wash cycle. Unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
09/12/2023
Installed slides and clip. Tested and showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28278
Robert A.
Job Details:
09/12/2023
Cx complaint that the units upper rack is broken. I inspected the unit to confirm the complaint. I found the wheels separated from the rack adjuster. The unit needs new upper rack adjusters. I installed the part from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28214
Robert A.
Job Details:
09/12/2023
"Cx complaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. I found the UI does not turning on at all. The breaker is on, the door is locked with clothes inside. I will need a 2nd man to help unstack the dryer on top. Im ordering a control board, UI console and drain pump for the return visit. I did not get the M/S # because the door is locked. The surround area needs to be cleared for me to work on the unit, I let the cx know to have the area prepared for the return visit. The cx said he can not unstack the unit so for sure a 2nd tech is needed. I informed him about the additional charge.; ordrng 1 W11550649 (Control board) and 1 W11325569 (UI console) and 1 W11458345 (Drain pump)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Gastonia, NC 28052
Ryan S.
Job Details:
09/12/2023
"Customer complained unit not working. Gives error code. Has f5e1 error. Door is locked and wont open even after power cycle. Replaced control board from pre id ts, and before plugging in unit found short in wires , customer said she had just used clean cycle. Melted wires short to ground of frame. Left unit unplugged and Informed customer to not plug in unit. Ordering harnesss and door lock. Control board was replaced and is still good due to not plugging in unit after installing new board. Short damaged control, door lock and harness. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11531756 (Main harness) and 1 W11675846 (Harness) and 1 W11596058 (harness) and 1 WPW10107820 (Door lock)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
09/12/2023
"Customer complained unit was smoking. Upon arrival found terminal had shorted causing electrical thermal reaction at terminal. Replaced terminal block and reassembled unit now working properly, pigtail is damaged and customer wants to buy her own pigtail. Verified proper operation. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01104
Roger R.
Job Details:
09/12/2023
"Found bad thermal fuse on heater, no vent was attached at the time. Replaced fuse and thermostat. All okay ; used 1 279769 (THERMAL CUTOFF) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01108
Roger R.
Job Details:
09/12/2023
Found unit has a broken door switch. Upon removal of switch found wires are not accessible to reattach to new switch. Called tech line for further support. SR number 7737303567 unit will be reviewed for exchange due to non repairable. Customer will be contacted regarding results of review. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Springfield, MA 01118
Roger R.
Job Details:
09/12/2023
"Found both door seals not fully secured in door channel. Heated and reinserted seals into doors and then checked, all okay."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, CT 06071
Gary V.
Job Details:
09/12/2023
"Installed parts listed and cycled, unit still shutting off a few minutes into cycle but now its finally giving a fault code for vent motor, 10-2, will order part and return.; ordrng 1 W11649995 (Vent motor), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near West Hartford, CT 06107
Ruben C.
Job Details:
09/12/2023
7737303093 cust still getting water thru vent have checked harness to vent it is normal getting continuity on wires called techline unit is being put up for review
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TP4
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/12/2023
Complaint fresh food section not cooling liner is cracking g and splittin control has h1 error beeping all the time. I found freezer evaporator is completely frozen over. Customer will need to unplug 48 hours before arrival and order and control and everything that Hass to do with defrosting. No issues with door gaskets found or doors at this time. found evaporator fan motor is just buzzing as if a bearing has failed. awaiting parts authorization.; rqstng P&A on 2 5300168328 (Liner repair tape)s and 1 5303918214 (Defrost thermostat) and 1 242044118 (Heater) and 1 242278801 (Temp sensor) and 1 5304521777 (Harness) and 1 242077705 (Evap fan mtr) and 1 A01078804 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Marlborough, CT 06447
Jeremy B.
Job Details:
09/12/2023
Customer getting ice build up around icemaker and entry of freezer opening. Cleared ice and cycled icemaker found no leaks. Found condensation on mullion and gaskets. Turned on humidity control. Door not closing in all the way. Verified DOP. Will order new rails. ; ordrng 2 WP13055901 (Slide)s
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Enfield, CT 06082
Gary V.
Job Details:
09/12/2023
"Inspected and found main acu motor relay broken, not allowing voltage to motor, part showing nla."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Lexington, NC 27295
Vincent O.
Job Details:
09/11/2023
Found door warping at bottom causing poor sealing. Order and replace freezer door. ; ordrng 1 12977880SQ (dor-fip ss)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28214
Robert A.
Job Details:
09/11/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Denver, NC 28037
Mark C.
Job Details:
09/11/2023
Found the remains of something in the heater duct removed it unit is fully operational with no abnormal smell.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Davidson, NC 28036
Mark C.
Job Details:
09/11/2023
Installed new damper unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/11/2023
"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Began to charge with refrigerant, plugged unit in, new compressor would not start, only click and go off. Checked and ensured as was flowing through system. Changed start components, no change. Took amp draw on compressor, peaked at 11 amps when attempting to start. Compressor locked up. Reordering compressor.; ordrng 1 W11580057 (Compressor), used 1 W11506635 (Coupler) from stock"
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Fort Mill, SC 29715
Mitch H.
Job Details:
09/11/2023
"Tested and found bake and broil burners not igniting properly. Sparks intermittently. Ordering spark module, appliance manager and HMI. Parts are special order. Advised customer that office will call when parts arrive.; ordrng 1 W11239228 (Spark module) and 1 W11620692 (Appliance manager) and 1 W11492283 (HMI)"
We serviced a
SAMSUNG DRYER
Model Dv42h5200ef/a3
Near Charlotte, NC 28214
Robert A.
Job Details:
09/11/2023
Cx complaint that the unit is squealing very loud. I inspected the unit to confirm the complaint. I found the rollers have worn out and separated. The unit needs 4 new rollers to resolve the issue. My TS says I have 2 but there are none on my van. Im ordering the parts for the return visit. The cx paid in full for the repair by CC.; ordrng 4 DC97-16782A (Rollers)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28213
Ryan S.
Job Details:
09/11/2023
"Customer complained of squeezing noise, upon arrival ran unit and found belt screeching, customer said it was a different noise. . Replaced belt from ts and an unit belt noise gone. Inspected gear case and tub and no issues found. Ordering main control due to issue with noise from triac. Scheduled return call for 9-14-23 pm. ; ordrng 1 W11170319 (Control board.), used 1 WPW10006384 (BELT) from stock"
We serviced a
KITCHENAID OVEN
Model KFGG504KPS3
Near Charlotte, NC 28213
Ryan S.
Job Details:
09/11/2023
Customer complained door not closing properly. Upon arrival foudn door hinges bent causing door to not close properly. Ordering hinges. Scheduled return time for 9-14-23 am. ; ordrng 2 W11162113 (Hinge)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Charlotte, NC 28213
Ryan S.
Job Details:
09/11/2023
"Retuned to install parts ordered by previous tech. Replaced evap and compressor. After installation pulled vaccum for 15 min, filled with 56g r600. Frost patter started. Put icemaker and othe parts back in unit and frost pattern was on full evap before putting on back panel. Verified proper cool. Told customer to give 24 hours for unit too cool and 48 for icemaker. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/11/2023
"Checked and confirmed error. Checked wiring to drain pump, all good, no issues. Disconnected pump and ohmed out motor, motor is open. Replaced drain pump, tested, still will not run. Entered diagnostics, attempted to run component tests, would not respond. Attempted to run calibration, no response. Requesting P&A for control and harness.; ordrng 1 W11543998 (Control) and 1 W11591637 (Harness), used 1 W11399437 (Drain pump) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW
Near West Brookfield, MA 01585
Chris B.
Job Details:
09/11/2023
Complaint that the unit is not dispensing ice. Found motor auger not turning and tray roller fell off its place. Will order both parts for a return visit. ; rqstng P&A on 1 WPW10558423 (Ice Bucket) and 1 W11671282 (Auger) and 1 WPW10169511 (Motor Coupler)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Watertown, CT 06779
Jimmy R.
Job Details:
09/11/2023
"Installed new suspension and leveled unit to stop from rocking, ran a wash and spin cycle and all operations are now working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belchertown, MA 01007
Roger R.
Job Details:
09/11/2023
"Found unit unresponsive to any inputs. Main board LED diagnostic light not blinking either. Unit will need both Main board and UI panel. ; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control, elec)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Worcester, MA 01606
Chris B.
Job Details:
09/11/2023
"Replaced part but error code F2E2 came up. Tested voltage on J14-1&4 and voltage is jumping from 0 to 9.7v will order control board and UI. No way to test gear case at this moment.; rqstng P&A on 1 W11478526 (Control Panel) and 1 W11419171 (Control Board), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
09/11/2023
I replace tub and all associated parts previously ordered. Tested operation no additional issues. Found no leaking found. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL DRYER
Model WED97HEDBD0
Near Hebron, CT 06231
Jeremy B.
Job Details:
09/11/2023
Installed new I trim and panel. Still getting PF measured 120vac arias each hot leg to neutral. Measured 240vac across l1-l2 will try to replace harness. ; rqstng P&A on 1 W10637535 (Main wire harness) and 1 Xtratime (Xtra time)
We serviced a
GE MICROWAVE
Model PVM9005J3SS
Near Millis, MA 02054
Aimee Z.
Job Details:
09/11/2023
"Removed grill and checked connection at top door, unplugged and resetStarted and heated multi times.Advised if problem persist would need new doorSent est to cust"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Huntersville, NC 28078
Mark C.
Job Details:
09/11/2023
Installed new control fan and damper unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Belmont, NC 28012
Ryan S.
Job Details:
09/11/2023
Customer complained of power . Upon arrival unit was unresponsive. Found proper power to control board. Ordering control Ui and control board. Scheduled return time for 9-15-23 am. Will get better picture of model serial upon return. Was able to see numbers but couldnt get good picture due to lid being locked and not able to unlock until control is replaced. ; ordrng 1 W11478525 (Console Ui) and 1 W11419052 (Control board)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Mark C.
Job Details:
09/11/2023
Installed new panel unit has no physical damage.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Clover, SC 29710
Ryan S.
Job Details:
09/11/2023
"Customer complained unit not running, found motor erro f4e3. Found power to sump replaced sump from ts. Ran unit and unit now working properly, ran for several minutes to check for leaks. No leaks detected. verified proper operation. ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/11/2023
Replaced drum unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/11/2023
"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct refrigerant charge. Tested, compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (Coupler) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/11/2023
"Arrived to do repairs, realized sliding arm kit was not ordered. Ordering kit. Spoke to office, scheduled return visit for 9/14 from 8-1; ordrng 1 WPW10128850 (Arm) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Auburn, MA 01501
Chris B.
Job Details:
09/11/2023
"Complaint that the unit is not cooling properly in the fresh food section and that the veggies in the crisper drawers are freezing. Found bad damper that is very noisy. Used TS and its doing the same noise. Will order new one. Customer asked for a 10min. call ahead of time. Customer asked for Chris to return if possible.; ordrng 1 WPW10594329 (Damper Control), used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Northbridge, MA 01534
Aimee Z.
Job Details:
09/11/2023
Condensation on top of door freezer on top right side on out side of doorwasnt on inside of freezer. Drips down out side of door did paper test not tight top of door ordering new doorCalled tech line spoke with Steve at tech line Sr 7737301831; ordrng 1 W11561286 (Door freezer)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gastonia, NC 28054
Ryan S.
Job Details:
09/11/2023
"Customer complained unit leaking, ran unit and filled, no leaks around any hoses or on tub. Filled unit again fully and drained and noticed drain line in home is backing. Up informed customer leak must be coming from drain line in home. Call plumber to fix issue. No leaks anywhere in unit otherwise. Verified proper operation."
We serviced a
KITCHEN AID OVEN
Model KOCE507ESS05
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
09/11/2023
"Found no touch no diagnostics the parts cover 5 years took picture of sales receipt Needs extra slot built in with micro on top.Order Cntrl and ui there no fuse between Cntrl and ui; ordrng 1 W11179310 (Cntrl), used 1 W11093258 (Ui) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSS2652AF0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
09/11/2023
There is a dent right door bellow counter height fridge sidetook photo . Moved out fridge on a piece plastic and replaced the condenser fan complete Waited until condenser fan cam on complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, MA 02703
Aimee Z.
Job Details:
09/11/2023
Installed new wash pump and valveAfter finished son re installed dishwasher so could testedChecked for leaks and ran through diagnostic ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS
Near Walpole, MA 02081
Aimee Z.
Job Details:
09/11/2023
Removed the cover to light for CustThey didnt have correct bulbs
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNQ00
Near Huntersville, NC 28078
Mark C.
Job Details:
09/11/2023
Installed new evaporator and filter dryer. Unit is cooling properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28208
Robert A.
Job Details:
09/11/2023
"Cx was not on-site. I called the office and tagged the door. I did not diagnose the unit. The location is in suite R, at the end the building.; saved tckt"
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model LED7080XSW1
Near Charlotte, NC 28207
Robert A.
Job Details:
09/11/2023
Cx complaint that the unit does not seem to be drying the clothes well. I inspected the unit to confirm the compliant. I found the unit is heating and tumbles but the airflow could be better. The unit needs the duct line cleaned from the dryer wall to the exterior exit from the home. The unit itself is working as designed. I collected the service call fee by CC.
We serviced a
KITCHENAID REFRIGERATOR
Model KUBR204ESB00
Near Charlotte, NC 28207
Robert A.
Job Details:
09/11/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Huntersville, NC 28078
Mark C.
Job Details:
09/11/2023
Installed new condenser fan motor and filter head unit is fully operational.; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Granby, CT 06060
Gary V.
Job Details:
09/11/2023
"Inspected and found blower wheel broken and motor running loud, quoted for repair and he will call if wants repaired.Customer will inquire with manufacturer about any warranties left on unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Windsor, CT 06095
Gary V.
Job Details:
09/11/2023
"Sr#7737297033. Inspected and found ice in the mold, freezer temp measured -6 degrees, cycled and ice dumped out and ice maker refilled with water. Called techline, they advised replacing ice maker again along with control board. Will order and return.; ordrng 1 W11558182 (Control board) and 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details:
09/11/2023
Called techline again Sr#7737194479. Moisture on top of freezer door gasket still but has decreased since door was replaced and seal was installed. Techline advised raising door mounting brackets so freezer door will close closer to separator. Adjusted door mounts and raised door. Please allow 24-48 hours for results. Customer will monitor.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
09/11/2023
"Tested and heated oven. Found smoke coming from front bottom of oven. Coming from food residue caught between bottom pan and frame. Oven operating properly, no issues. Advised customer to remove bottom pan and thoroughly clean oven."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Clover, SC 29710
Mitch H.
Job Details:
09/11/2023
"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, no issues. Customer could not pinpoint where in cycle problem is occurring. Ordering heater and control. Control is special order.; ordrng 1 W10518394 (Heater) and 1 W11637581 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Bristol, CT 06010
Ruben C.
Job Details:
09/11/2023
Checked unit found getting stuck key error code unit turns on by itself and wrinkle shield is off ordering panel and control; ordrng 1 W11419056 (Touch panel) and 1 W11525997 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Plymouth, CT 06782
Jimmy R.
Job Details:
09/11/2023
"Tested unit and found machine would come on and drain then sit there an error out 7-2 wash motor failure, checked wash motor and found connections ok but no power being sent to start motor, checked main cntrl and found wires all connected, ran diagnostics and unit would drain then fill ice getting to the wash it shuts down and errors out f7e2. Wash motor is faulty causing errors and issue with unit will order new wash motor,cntrl and a harness to be safe. Customer will be trying to call where purchased to get a new unit since they had never used it advised if they do plz call and let us know otherwise parts are a special order and we will call when in for return visit ; ordrng 1 W11460946 (Sump&motor) and 1 W11672225 (Cntrl) and 1 W11677715 (Harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Worcester, MA 01608
Amanda R.
Job Details:
09/11/2023
Pressurized system with 140 psi of nitrogen no leaks replaced compressor and filter dryer capillary tube leaking oil vacuumed system recharged with 4.25 oz r134a
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Worcester, MA 01603
Amanda R.
Job Details:
09/11/2023
Different company tapped into sealed system complete cooling loss need to call tech line ; rqstng P&A on 1 WPW10507886 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Woodstock, CT 06281
Amanda R.
Job Details:
09/11/2023
Replaced both parts cycled ice maker water coming to ice maker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Tolland, CT 06084
Amanda R.
Job Details:
09/11/2023
Ice maker not harvesting has ice in mold ice maker on freezer freezing normally ; rqstng P&A on 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL WHIRLPOOL
Model WZF34X16DW07
Near Cromwell, CT 06416
Jeremy B.
Job Details:
09/11/2023
Freezer not keeping temp. Found evaporator solid with ice. Forced into defrost and heater came on thermistor passed. Needs new control.; ordrng 1 W11496873 (Control)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/11/2023
Found belt broken causing drum not to turn. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/11/2023
Installed new pump. Please allow 24hrs for water ce production.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
09/11/2023
Installed new door all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
09/11/2023
Both sections not cooling. Compressor and fans running compressor drawling .2 amps. System has a sealed system leak. Needs to leak test with nitrogen. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL RANGE
Model MGT8800FZ00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/11/2023
Lower oven not heating. Igniter not drawing amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Manchester, CT 06040
Jeremy B.
Job Details:
09/11/2023
Tan diag found F4E3(wash motor fault) dishes not being cleaned. Replaced motor sump assy and ran self test all checks ok. ; O-emld tckt