Service History 305 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS4

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 04/03/2024

"Cx complaint that the units 2 burners are not cycling correctly. I inspected the unit to confirm the complaint. I found the LF and RR switches and knobs need to be replaced. Im ordering the parts for the return visit. I left the parts with the cx.; ordrng 1 WP3149404 (RR switch) and 1 WPW10434452 (LF switch) and 2 W11158168 (Knobs)s, dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 04/03/2024

"I attempted to install the ordered parts. However the unit would not come out of the cabinet hole without damaging the cabinet. I did not install the parts, the cx needs to make the unit accessible. I left the parts with the cx.; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 04/03/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/03/2024

"Cx complaint that the unit does not complete cycles. I inspected the 7nit to confirm the complaint. I found an error code: f9e1. I ran a service cycle, all components passed with no issues. The cx says the unit seems to work fine but the drain pump just continues to run until it is manually stopped. The unit needs a new drain pump and control board to resolve the issue. Im ordering the parts for the return visit. Cx needs an AM appt.; ordrng 1 W11626074 (Control board) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28208

Mitch H.

Job Details: 04/03/2024

Checked and found that door switch is good. Tested and confirmed correct incoming voltage. Found start switch not working. Ordering switch and timer. Checked part availability and scheduled return for 4/5 AM ; ordrng 1 WPW10117655 (Switch) and 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 04/03/2024

"Customer complained of f8e4 error. Ran unit with front panel off, no leaks found from any hoses. Unit was leaning forward a bit due to floor being damaged from something other than unit. Raised legs on front to level. Ran unit for 35 min with no leaks. Water inside wasnt causing waves from issues with arms or anything. Informed customer of possible suds issue, Informed her to run clean cycle with afresh. Also informed customer not to open and close door quickly. Water was coming from overfill hoses more than likely, no sign of water leaking from front area. No water damage under it also. Informed customer unit working as designed. Clean unit and make sure to arrange dishes properly incase loading issue could have caused water to splash ever edge also."

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW6500MBK0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 04/03/2024

"Customer complained unit strike broken, confirmed complaint. Replaced strike from pre id ts. Verified proper operation with service mode. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 04/03/2024

"Customer complained of no drain and f9e1 error. Confirmed complaint foudn bottom of pump broken off and harness to drain pump broken. Replaced harness and drain pump from ts. Verified proper operation after install. ; used 1 W11643701 (HARNESS LOWER), and 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 04/03/2024

Customer complained of f2e1 error. Also said they had a strong gas smell. Found f2e1 error. Couldnt test unit because of control board error. Will check unit for issues with lighting when returning. Smell only happens when oven is in use . Could just be from bad control. But will fully test when returning. Ordering control board. Informed customer office will call when part comes in. ; ordrng 1 W11620481 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 04/03/2024

replaced compressor very strong acidic odor burnt out system oil coming out of connections Sr 7738817253 equalization pressure pressures amperage 1 is good pictures of oil nitrogen sweep ; schdld next appmnt for 4/4 THU PM

We serviced a

JENN-AIR VENTHOODS

Model JXW9036HP4

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 04/03/2024

Customer complained light not working. Found left light not coming on. Found wire ripped out of socket assembly. Needs light socket assembly. Ordering socket. Informed customer office will call when part comes in. ; ordrng 1 W10295808 (Socket)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ2

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 04/03/2024

"Customer complained of leaking. Found water in overfill . Ran unit for 35 min and finally found leak on left side. Tracked leak to behind right side hinge assembly, after coming from tub, needs new tub assembly. Putting in for 2xtimeframe for tub replacement. Informed customer part will be shipped to home, inspect for damage and call office to report if damaged or not and to schedule return call. ; ordrng 1 W11409866 (Tub), rqstng P&A on 1 2xtimeframe (2xtimframe), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW09

Near Crouse, North Carolina 28033

Ryan S.

Job Details: 04/03/2024

Customer complained screw feel out wont go back in. Foudn screw she said had called out of left side of panel that covers light. Hole doesnt receive screw. Right side does but left side is held by a hinge underneath. Informed customer factory mush have put screw in on accident. No screw goes in that part. I have taken off dozens of those panels to repair light fixtures and that hole is empty. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 04/03/2024

Bellow ripped in multiple places needs to be replaced will check drain catch ; ordrng 1 WPW10381562 (Bellow)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 04/03/2024

Cx complaint that the unit is not draining the clothes fully during cycles. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle and heard the Wash plate shaking a lot. I found the Wash plate was very loose. I removed the wash plate and found the Wash plate worn where it meets the spline. The unit needs a new wash plate and hub drive to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Drive hub) and 1 W10752187 (Screw)

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Canton, Connecticut 06019

Ruben C.

Job Details: 04/03/2024

Replaced stator rotor clutch and dampers tested operation normal ran cycle for cust to see agitating no abnormal noise ran spin normal

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Charlotte, North Carolina 28213

Mitch H.

Job Details: 04/03/2024

"Disassembled, removed and replaced wash basket. Reassembled, ran control calibration. Test, washer operating properly."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/03/2024

Installed all new parts and ran machine thew a wash cycle found unit now going threw when getting to 230 min it drains and works as designed ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER

We serviced a

GE DISHWASHER

Model GDT655SMJ2ES

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/03/2024

"Inspected and found unit had back flooded from sink causing leak into electronics, quoted for repair and he will call."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/03/2024

"Inspected and found precooler condenser coil has pinhole leak, will order part and return.; ordrng 1 W11678305 (Precooler coil)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Windsor, Connecticut 06095

Ruben C.

Job Details: 04/03/2024

Checked unit found motor winding open cuasing no wash replaced wash motor tested operation washing normally; used 1 W11665769 (Sump motor) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 04/01/2024

"Replaced gear case assy, actuator, cam, belt and hub. Replaced suspension and lid lock. Ran recalibration cycle and test cycle and completed both fine. No errors in history.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11307244 DOOR LOCK , 1 WPW10006384 BELT , and 1 W11130362 SUSPENSION , used 1 2x time (2x time) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 04/01/2024

Complaint dishwasher is gushing water out whenever dishwasher is trying to be used. I found sump motor assembly drain pump. Also found dishwasher sump motor leaking around seal gasket where it attaches to the tub assembly. Found all the screws were also loose. no additional issues found I replaced sump motor assembly tested operations. No additional issues found everything is now working properly. Left defective part with customer. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Bolton, Connecticut 06043

Amanda R.

Job Details: 04/01/2024

Showed customer sign that is on rear wall under damper that says blocking this can cause food freezing set freezer temp at zero from negative two nothing frozen today

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 04/01/2024

Could not open top of coin box cust did not have top key I dont have in truck per Randy return on wendsday sending back part; schdld next appmnt for 4/3 WED AM

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Windsor, Connecticut 06095

Ruben C.

Job Details: 04/01/2024

"Checked unit found lower oven not lighting replaced ignitor control is not sending enough voltage to lower oven unplugged unit started getting voltage control keeps sticking on relays ordering control ; rqstng P&A on 1 W10877013 (Control), used 1 12400035 (Ignitor) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Meriden, Connecticut 06450

Chuck M.

Job Details: 04/01/2024

"Installed ACU and tested. ACU shorted at drain pump circuit. Ordered ACU P&A. Replaced lower harness and drain pump. ; rqstng P&A on 1 W11543994 (ACU), used 1 W11399437 (DRAIN PUMP) from stock, states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 04/01/2024

Had to cancel service Costco receipt on phone does not show model number informed cust to contact Costco

We serviced a

MAYTAG WASHER

Model MVWB865GC

Near Canton, Connecticut 06019

Ruben C.

Job Details: 04/01/2024

Checked unit found latch not closing latch shorted out replaced latch cleared codes unit locking normally tested diagnostics normal; used 1 W10861642 (Door lock) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 04/01/2024

Found wash motor running weak and wash arms not moving. Replaced motor sump assy and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

KITCHENAID MICROWAVE

Model KMLS311HSS09

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 04/01/2024

Customers complaint is the times not adjusting. Tested and found the same time for each setting will replace control ; ordrng 1 W11416373 (Control) and 1 W11549257 (Pcb)

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES2

Near East Hartford, Connecticut 06108

Amanda R.

Job Details: 04/01/2024

Bake element broken replaced element preheat oven to 350 operation normal ; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Palmer, Massachusetts 01069

Gary V.

Job Details: 04/01/2024

"Inspected and found compressor shutting down on overload, also no Freon in system, I also pressurized system and didnt detect any leaks, reordering compressor along with evap and start device and uv drier for detecting leak. Will call with return date.; rqstng P&A on 1 WPW10143759 (Uv drier) and 1 W11370574 (Compressor) and 1 W11546692 (Evaporator) and 1 W10197428 (Start device) and 1 W10590083 (Capacitor), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 04/01/2024

Quoted Customer will call back when they have a receipt that shows in warranty

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Windsor Locks, Connecticut 06096

Amanda R.

Job Details: 04/01/2024

Complaint randomly wont start starting normally today went over how to hold start button until all leds go from left to right

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 04/01/2024

"Complaint I found gearcase gear has a ton of in plate in it, causing cam to grind causing noise to occur shifter, not shifting properly either could be the cause of issue originally and replacing control, actuator cam gearcase, and all associated parts. No additional issues found with washing machine today. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase) and 1 W11551646 (Spanner nut) and 1 W11626074 (Control)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS8

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/01/2024

Complaint display going blank cycle cancelling itself out. I found both complaints true I replaced touch screen found f2e2 and f1e1 error codes in fault history. ; ordrng 1 W11620583 (Control) and 1 W11128223 (Display)

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/01/2024

"Complaint microwave is stuck on fan speed. One will not go onto any other fan speed during heating of any food randomly microwave will kick itself off and stop heating. Fan will still continue to run. Turntable will continue to spin. I am unable to drop microwave down as vent ductwork is preventing microwave from coming downcannot remove vent ductwork due to potential damage and liability caused by doing so customer to contact venting company hVAC Company, who installed it houses a new build.; ordrng 1 W11342846 (Control) and 1 W11224803 (Thermistor) and 1 W10754299 (Magnetron) and 1 W11441128 (Blower)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/01/2024

Complaint washing machine will not drain will not wash will not do anything. I found error codes F3e2 f2e3 f1e1 error codes in fault history. I cleared error codes found main harness to drain pump broken in multiple locations. I replaced harness cleared codes performed a control calibration no further error codes in fault history at this time I performed a quick wash cycle no issues found at this time. ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 04/01/2024

"Complaint water on the floor coming from unknown location underneath the washing machine. I performed a water pressure test by filling tub completely full of water no leaking occurring on washing machine. I performed a diagnostic cycle as well. No issues found in diagnostic cycle. No error, codes and fault history I found inlet hoses, cold side was dripping slowly I did not find any drain issues occurring at this time but put paper towels underneath the valves for customer to monitor. I suspect water leaking is due to hoses or a drain that is backing up."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Clover, South Carolina 29710

Mitch H.

Job Details: 04/01/2024

Checked and found evaporator coil iced over. Checked and found control not functioning properly. Changing control settings has no effect. Requesting P&A for control and thermistor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 04/01/2024

"Tested and ran diagnostics. No stored error codes. Tested oven, allowed to preheat to 250, using temp probe on my meter. Oven temps accurate to set point. Opened door, allowed to cool, oven reigniting correctly. Tested oven through range of temperatures from 250 to 500. Settings accurate through all settings. No issues found. Oven operating as designed. Customer using hang on thermometer in oven, thermometer not reading properly. Advised customer not to rely on that thermometer."

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 04/01/2024

"Removed and replaced main control. Reassembled, tested dryer through multiple settings and cycles. All operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KURL314KSS00

Near Southington, Connecticut 06489

Chuck M.

Job Details: 04/01/2024

Customer complaint is that cooler door stainless steel is pulling away from door. Customer stated that door was rubbing against cabinet so he added a shim to correct it. Informed customer that cooler is out of cosmetic warranty. Customer wants door approved anyway. Ordered door P&A. ; rqstng P&A on 1 W11644056 (Door Assembly (left hinge).)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 04/01/2024

Customer complaint is that dryer is noisy. Ran dryer and it is normal. Customer was expecting dryer to be quite.

We serviced a

GENERAL ELECTRIC WASHER

Model PTW600BSR0WS

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 04/01/2024

Replaced lid lock and lid. Tested and washer checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED96HEAW1

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 04/01/2024

Installed new moisture sensor kit all checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Amherst, Massachusetts 01003

Chris B.

Job Details: 04/01/2024

Replaced door and unit working normal. No damages in the new part.

We serviced a

ELECTROLUX DRYER

Model EFME627UTT2BRQ

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 04/01/2024

"Checked over machine and found dryer would start making a clunking noise when running unit would not always do it. Checked over unit for any sign of rubbing and found right side of cabinet had rubbing marks let unit run threw and found noise coming from screws for drum had loosened up and backed out hitting cabinet, tightened up screw and unit is now operating to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 04/01/2024

"Tested unit due to customer having issue with unit rinsing and spinning out clothes, ran a diagnostics cycle and found no errors in unit ran a calibration cycle to calibrate cntrl ran unit threw a rinse and spin cycle and unit is now going threw. Leveled up unit due to machine tipped to the right causing tub to go off balance after leveling unit is now spinning and operating normally"

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/01/2024

"Tested unit and found microwave would not power up and no selections coming on, checked voltage to unit and 120v is present. Removed outer shell of unit and checked main fuse found blown, replaced fuse and found door not closing found main switch for opening and closing door stuck in an open position and would not move, replaced cntrl and motor is now moving this had blown fuse in machine. Ran a cycle and unit is heating and now working to specs ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC , used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/01/2024

"Install motor and bracket ran unit still making noise. Added insulation under motor bracket to help dampen noise, found noise still there. Removed panel and went threw every thing in unit noise coming from panel rattling and not tight against front of cabinet ordering one pane, and clips to stop noise if noise is still there after panel will call tech support on issues having parts special order will call when in for return visit ; ordrng 1 W10664693 (Panel) and 2 W10775448 (Clips)s"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS22

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 04/01/2024

"Cx complaint that the units oven temp is still off and the microwave does not turn off when the cycle completes. I inspected the unit to confirm the complaint. I found no error codes. I tested the microwave, it counts down to zero then continues running. I preheated the oven to 350 degrees, it successfully reached the temp with an accurate temp reading according to my temp probe. The unit needs new MW and oven control boards to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11448962 (Oven control) and 1 W11325786 (MW control board)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS1

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 04/01/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 04/01/2024

Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f5e2. The lid lock did not work in manual test mode. I replaced the lid lock with one from TS and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Davidson, North Carolina 28036

Robert A.

Job Details: 04/01/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

Cx canceled the appt at the door. I I did not diagnose the unit.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint.I found error codes: f9e1 f8e6. I ran a service cycle, it only filled and did nothing afterwards. The lid lock has separated and needs to be replaced. Because of the lid lock the service mode does not advanced. The unit needs a new control board, lid lock and drain pump. Im ordering the parts for the return visit.; ordrng 1 W11399437 (Dran pump) and 1 W11513248 (Lid lock) and 1 W11626074 (Control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EWH03

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 04/01/2024

Customers complaint is temps not correct. Arrived and found 38 in fresh food section and 0 in even frost pattern and all fans running. All checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHW1

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 04/01/2024

"Tested and found unit filling and draining correctly but motor not starting. Entered diagnostics, found F4E3 pump/motor error. Removed and replaced with pump/motor from t/s. Reassembled, tested, allowed unit to fill and begin wash cycle, checked for leaks, none. Canceled cycle and checked for leaks during drain, none. Dishwasher operating properly.; used 1 W11025157 (Pump/motor) from stock"

We serviced a

WHIRLPOOL RANGE

Model JJW8630DDS

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 04/01/2024

Checked and confirmed issue with blower fan. Oven is approximately 29 years old. Checked part availability and found blower is no longer available. Collected for service call on cc.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 04/01/2024

"Checked and confirmed F6E1 error code and no response from any inputs. Turned power off, replaced main control and harness. Reassembled, turned power back on, error returned on first key press. Needs user interface. Checked part availability and scheduled return for 4/8 PM. ; ordrng 1 W11660284 (Console)"

We serviced a

WHIRLPOOL COOKTOP

Model KICU569XBL

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/01/2024

"Tested unit and found cooktop dead no power to touch panel tested voltage to unit and found 240v removed unit and checked controls found left side fuse blow replaced fuse and power unit up found fuse blew again. Cntrls are faulty blowing fuses unit would need new cntrl but they are NLA advised customer on unit is not repairable due to parts NLA cooktop will need to be replaced ; ordrng 1 W10607548 (Module SSX) and 1 W10607550 (Cntrl module), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 04/01/2024

"Retuned to install gearcase and Wash plate. Installed parts and reassembled, ran factory calibration from new parts to control board. Ran spin and agitate after in component activation. Verified proper operation and no noises out of ordinary. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Ludlow, Massachusetts 01056

Gary V.

Job Details: 04/01/2024

"Installed new control board and ran auto test and cycled thru, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Ludlow, Massachusetts 01056

Gary V.

Job Details: 04/01/2024

"Inspected and found door hinge bolt loose causing sag in door, tightened hinge and tested fine now."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 04/01/2024

"Inspected and found deli cover cracked, 30 cosmetic, will order and return.; ordrng 1 W10827015 (Pantry cover)"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 04/01/2024

"Arrived and thawed ice build up and installed new control board, cycled and tested fine. Please allow 24-48 hours for temps to stabilize."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Amherst, Massachusetts 01003

Chris B.

Job Details: 04/01/2024

Complaint that the unit is not cooling properly. Found bad start device. Verified with a working part and found bad compressor getting very hot and new test device would heat up. R-600a gas. Will order all parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 1 W11506619 (Coupling) and 1 W11578570 (Coupling) and 1 W11506619 (Coupling) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11109499 (Drier Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

KITCHENAID OVEN

Model KODE500ESS21

Near Denver, North Carolina 28037

Ryan S.

Job Details: 04/01/2024

Came to replaced damaged door. Customer had receipt of delivery 3-14-24 replaced door from ts. Took pictures after installing new door. Verified proper fit and operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 04/01/2024

Replaced filter housing dispenser and dispensing fine.

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW0

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 04/01/2024

"Multiple attempts, will not go into diagnostic cycle. Multiple shocks are broken and Is getting an internal leak at the boot. Ran cycle and fills, then gives 05 error, temp sensor error. Unit drains fine.Found hole in boot by fill tube, source of leak, will require new suspension & boot14.9 ohm on heater, 22k ohm on sensor, both within spec. No reading at control, followed lines and found a break, repaired wire and unit now running without f05 error.Quoted for shocks/boot/labor denied, collected for service call only"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 04/01/2024

Customer complained unit not running wont start. Found inlet valve connector wasnt properly seated in connector causing valve to not energize. Pushed in vavle electrical connector and unit started filling. Verified proper operation.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 04/01/2024

"Customer complained unit not working. Wont start or fill with water. Upon arrival ran service diagnostic. No error codes found. Ran through all funtions and all functions working as designed. Ran unit on normal wash and unit filled and started washing, drained unit. Verified proper operation. Informed customer unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that the clothes are still damp after cycles. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The duct extension behind the unit is too long. Once the duct extension is minimized the dryer performance will improve. I also informed the cx about the option to increase the heat. The unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH2

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 04/01/2024

Customer complaint is that dishwasher has food debris backing up in dishwasher. Drain dishwasher and drained. Dishwasher drained properly. Found food debris in spray arms. Could not get enough debris out of spray arms for good circulation. Ordered manifold and spray arm. ; ordrng 1 W11545334 (Manifold) and 1 W11550888 (Lower Spray Arm)

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW2

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 04/01/2024

Customer complaint is that washer would not start cycle. Lid locks and unlocking. Bearings are worn. Quoted customer P&L. Customer will decide later. ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 04/01/2024

Customer complaint is that washer does not spin out clothes. Ran diagnostics and found error code F0e5 off balance loads. Inspected and found hub worn. Replaced and tested. Showed customer it works. ; used 1 W10324651 (HUB) from stock

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW1

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 04/01/2024

"Customer complaint is that dryer does not start. Checked voltage, thermostats , door switch and motor. Found motor windings out of range. Quoted P&L. Customer will buy new."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 04/01/2024

All flames to big adjuster on low per customer the left rear flame is coming up through burner head and cap very unevenly ; ordrng 1 W11590056 (Cap) and 1 W11435659 (Burner head)

We serviced a

WHIRLPOOL DRYER

Model WED5700XW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 04/01/2024

Dryer not heating. Found ope on heater. Replaced and tested dryer heating but vent restricted needs vent cleaned. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

SAMSUNG RANGE

Model NE59M4310SS/AA

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 04/01/2024

Found bake element burnt out causing poor bake. Front 2 burners staying on high and not cycling to low needs new switches. ; rqstng P&A on 2 DG44-01006B (Switch)s and 1 DG47-00038B (Bake element)

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC0

Near Springfield, Massachusetts 01107

Chris B.

Job Details: 04/01/2024

Complaint that the unit is noisy. Found bad blower. Replaced part and unit running normal. ; used 1 697772 () from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/01/2024

"Tested unit and found washer stuck in a drain cycle and running nonstop, canceled out unit and found water left in tub and unit draining super slow. Checked drain pump and found weak not pumping water out fully unit will need new drain pump. Customer going to just replace unit with new machine"

We serviced a

WHIRLPOOL WASHER

Model wet4024hw0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/01/2024

"Went thew unit and could not find any issue with starting checked motor and timer in dryer and found unit going threw each cycle. Found dryer door very tight when closing witch was not allowing customer to close door and unit would not start, adjusted door for customer and unit is starting and operating to specs"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 04/01/2024

"Agitator only spinning when in spin, actuator is in correct position, worn hub. Can get bolt off but agitator will not come off. Inspected lower unit and gear case is leaking oil, unit will need a new gear case assy. Quoted and denied. Collected for service call only."

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS00

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 04/01/2024

"Unit is under 1yr wp warranty per service bench. Complaint of freezing in bins in rf section. Has tried different settings for temp.Meassured 34 in lower bin on arrival, bins are empty. Lower left freezer at 1 and lower right same.Turned rf on fast cool and turned temp down. Fan blowing with good air flow but n both lower sections, but not in rf section. Ordering damper & Control.9168473887 - good phone #Office to contact when parts come in to schedule return.; ordrng 1 W11663222 (Damper) and 1 W11654052 (Control hmi) and 1 W11455229 (Control) and 1 W11679636 (Thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 04/01/2024

"Cx complaint that water consistently builds in the drip tray. I inspected the unit to confirm the complaint. I found error codes: f8e4 fAe2. I ran a service cycle, all components passed with no issues or leaks. I used the clear shield to watch the wash action, nothing out of he ordinary. I lifted the front legs to have the unit lean slightly towards to rear to prevent potential leaks. Im ordering spray arms to resolve the issue. I left the part with the cx.; ordrng 1 W11579565 (Wash arm) and 1 W11507999 (Feed tube) and 1 W11662109 (Manifold) and 1 W11627525 (Spray arm), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 04/01/2024

Replaced led and right ff door gasket

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 04/01/2024

Replaced control and Ui. Ran unit to test. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 04/01/2024

Checked unit found lid broken on left corner replaced lid tested operation normal unit locked normally and tested diagnostics normal

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 04/01/2024

Complaint that the unit is not washing properly. Found grind out wash plate and stripped gear case. Customer decided that would be the end and would prefer getting a replacement. Trip charge already collected from office.

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 04/01/2024

"I replace gear case found dry belt, squealing, slipping replaced dry belt placed wash plate. Agitator assembly clutch ordered was defective. Had to use truck stock one. No additional issues found everything working fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR , used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/29/2024

"Concern is wild fluctuations in temp in both compartments. Inspected and found -7 in freezer and 40 in ff with temps at normal settings, air damper failing to open and main acu needs to be replaced as well. Will order parts and return.; ordrng 1 W11645127 (Air diffuser) and 1 W11558182 (Main acu)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/29/2024

"Inspected and open bake element and replaced with new element, cycled to temp and tested fine now.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Newington, Connecticut 06111

Chuck M.

Job Details: 03/29/2024

Replaced door gaskets and corrected with blow dryer. Showed customer it works. ; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL VENTHOODS

Model WVW53UC0LS0

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 03/29/2024

Installed blower motor and tested. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Avon, Connecticut 06001

Chuck M.

Job Details: 03/29/2024

Replaced inlet valve and ice container. Checked ok. ; dspstn on spec-tagged invntry: 1 W11043013 VALVE

We serviced a

WHIRLPOOL KITCHEN

Model WDT750SAKZ0

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 03/29/2024

Replaced parts and unit working normal. Ran a quick diagnostic cycle and all tested normal.

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