Installed new control. Please allow 24hrs for temps to stabilize.

Control panel not powering on. Measured proper power. Tried replacing all loads and panel will power on but beeps. Needs new control panel. ; ordrng 1 W11112656 (Control panel)

"Water leak from bottom of door. Found door seal wrapped and water at 160 needs new seal and door gasket recommend lowering water to 120; rqstng P&A on 1 W11664713 (Seal) and 1 W11483553 (Gasket), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

Dryer not starting. Found open thermal fuse replaced and tested all checks ok. ; used 1 WP3392519 (THERMAL FUSE) from stock

"Inspected and found drain pump defective and replaced with new drain pump, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP"

"Inspected and found customer had off balance load causing water to splash over tub, she adjusted loads and hasnt leaked since. Tested fine today."

"Service bench is down, cs does not have receipt, says was purchased by landlord. Sent copy of receipt, but no purchase date.Inner door glass shattered. Everything else looks fineSent over second screen shot, this page shows date of may 31 for delivery, took photo of both.Ordered nene glass panel. Office to contact cs when part comes in to schedule return; ordrng 1 W11620489 (Inner door glass)"

"Cs had video of sound coming from rf section, evap fan hitting ice. Has been coming and going. Quoted for evap cover assy/sensor. Denied. Collected for service call"

Installed new panel and bulbs unit is fully operational.

Installed new gaskets right side slide rails damaged in box.; ordrng 1 W11668671 (Slide rail)

"Called tech line spoke to Rick SR# 7737323413. Advised him of all prior work done and parts installed. Ran tests 15 and 37, all checked good. He recommended to replace user interface. Ordering UI. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11579559 (User interface)"

"Customer complained unit filter was stuck. Foudn filter was jammed in , customer said they have never replaced it. As able to get filter out finally and replaced it with new filter customer had, they can get new filter out when they tried. Verified proper operation."

"Customer complained unit leaking gas, upon arrival customer had gas company come out and they determined the regulator was leaking. Confirmed complaint and called safety, talked to Keisha. Keisha documented issue and said unit is out of warranty. Quoted repair for 498$ customer wanted to call whirlpool to ask to pay. Trip fee covered u dear authorization."

Cx complaint that the units upper spray arm came out of place. I inspected the unit to confirm the complaint. I found the upper spray arm separated from the manifold. The manifold and upper arm needs to be replaced needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)

Cx complaint that the unit was not making ice nor cooling momentarily. I inspected the unit to confirm the complaint. The call back was within 30 days so the service call is covered. The was cooling fine when I arrived. The ice bin is full of ice and both sections are at good temps. I ran a few tests in diagnostics: 3 & 4 for the evap fans and compressor. All tests passed with no issues. The cx was out of town for awhile and noticed ice cream and ice melted upon her return. The cx may have experienced a power outage. Currently the unit is working as designed.

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. The unit was off, I plugged in the and it began cooling. A consistent frost pattern formed, I noticed the defrost heater connector was loose and had some thermal damage. I secured the connector and made sure everything else passed a visible check. The unit needs a new evap harness, Im ordering a new dispenser control just in case it contributed to the defrost issue.; ordrng 1 W11130216 (UI assembly) and 1 W11449066 (Evap harness)"

Cxs unit is OOW and she was not willing to pay the service call fee. I did not diagnose the unit.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the wall outlet has good polarity with 122v coming out. I checked the in line fuse and it was blown. I replaced the fuse and tested the unit for the cx. The unit is working as designed.; used 1 W10138793 (Fuse) from stock

"Returned to install hinges installed hinges and issue still present, adjusted legs and door still not even. Door is shifted slight to the right on the top side and raised up on the bottom left so that the whole door tilts to the right. The floor to fascia is even from the floor on both sides when checked from floor to fascia with tape measure. Door is shifted and frame of door bent. Ordering inner and outer door. Informed customer offfice will call when part comes in. ; ordrng 1 W10902192 (Door liner) and 1 W11459730 (Door outer)"

"Customer complained of no cool upon arrival found no frost pattern, didnt see any die patterns from leaks. Found compressor kicking inking out internally after trying alternate start device. Needs new compressor. Informed customer office will call when part comes in. ; used 1 8201786 (Start dev) from stock"

Complaint dishwasher is leaking. I found two issues Causing Dishwasher to leak one dishwasher works extremely front facing allowing water to leak number to customer was using Dawn dish detergent. Creating an Uber Sudsing condition. Also causing dishwasher to leak. I fixed leveling issues inspected tub cleared oversuds error code from fault history tested unit and diagnostic cycle. No additional issues found with dishwasher no leaking occurring.

"Microwave user interface has scratches and has a little bit of extra play. Making noise whenever you push in at the bottom of the microwave. User interface panel. Microwave is held in with plastic clips cannot adjust plastic clips excess play and user interface is normal. Nothing I can fix replace or adjust issue is a cosmetics issue only. cosmetics issues and glass Platters are not covered under warranty after 30 days. Functional failures are anything that affect the direct functionality of the appliance. Those issues are covered in microwaves case any issue that would cause it not to get hot, except for lightbulbs lightbulbs are not covered either."

"Complaint dryer motor will turn off timer. Will still be counting down on machine and heater will still be glowing red inside of dryer. I could not duplicate complaint, but I did replace motor and heating element. No wiring issues visibly seen at this time. Voltages are correct 242.3 V across red and black 124 V across black and white 123.2 across red and white. Three prong cord. I can wiggle power cord and no change in voltage. Unit has a brand new user interface a brand new control from prior visit. ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT and 1 WP697772 BLOWER WHEEL"

Customer complaint is that upper rack was not closing properly. Inspected and found right front wheel on upper rack adjuster was not in the rail. Put wheels in rail correctly and showed customer how to insert upper rack and had customer demonstrate. Checked ok.

Customer complaint is that left rear burner valve sticks and does not turn as well as others. Found burner valve is bent and sticking. Customer also says flame is too high on low. Flames are normal height at 1/4 inch on low. Control panel holes for valves are imperfect. Ordered control panel and manifold. ; ordrng 1 W11542194 (Control Panel) and 1 W11512354 (Manifold) and 4 W11131701 (bushing)s

Installed main harness and tested. Customer also tested. Checked ok. ; dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK

Found unit not connected to countertop or cabinet. Informed customer that the dishwasher is okay but needs to be installed securely. Cust to have installation corrected as needed.

Unit delivered not working its a stacked unit need second tech to unstack unit to diagnose wont enter diagnose mode ; schdld next appmnt for 9/20 WED AM

Installed dual valve. Customer did not have water line connected to test.

"Installed new drive assembly. Tested and verified proper operation. No grinding. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W11393685 GEARCASE , and 1 W11550891 AGITATOR"

"Installed all parts listed. Upon replacing parts found drum had been previously installed backwards. This has caused drum to be out of round. Unit will need drum replaced as well. ; rqstng P&A on 1 W10545923 (drum), dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY"

"Found unit is stuck on drain, drain pump is running. Unit will not start cycle. Will only drain. No water or suds in machine. Checked and verified pressure is clear and not kinked. Order and replace control. ; ordrng 1 W11513246 (Control)"

Replaced UI board unit was pre heated to 350 degrees but pre heated normally all operations are normal. Unit ran and checked ok..(Call complete)

"Customer complained unit had a burn smell and stopped heating, upon arrival took unit down and found diode and threw former having signs of thermal damage. Found magnetron also bad. Ordering magnetron, magnetron thermostat., diode, capacitor, and transformer. Informed customer office will call when parts come in t schedule return call. ; ordrng 1 W11391712 (Magnatron) and 1 W10269232 (Thermostat) and 1 W11545871 (Transformer) and 1 WPW10574736 (Cap) and 1 W11256462 (Diode)"

Customer complained of drip like leak front front area when using unit. Ran service mode and no error codes present took off front panel and ran unit. Found leak from vent area. Ordering vent assembly and gasket seal for vent. Scheduled return call for 9-15-23 pm. ; ordrng 1 WPW10329609 (Vent) and 1 WP8269259 (Seal vent) and 1 W11227945 (Seal)

Installed new light complete

Replaced I/i and set to 8 hour defrost timer.Replaced evap harness/ thermostat. Cs to monitor

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Washer not spinning out properly. Looked underneath and found a lot of oil dripping from gearcase. Needs new gearcase, belt, cam and actuator. Customer will buy new."

Dryer not starting. Measured supply power at terminal block and found 15bac across l1-l2 reset the breaker and now getting proper power and drawer starts. Customer must resolve power

"Replaced part but found a bad actuator. Used TS W10913953 and unit running normal. Ran three diagnostic cycles and running through.; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W10913953 (ACTUATOR) from stock"

Replaced light fixture assembly unit ran and checked ok(Call complete)

Replaced gasket. Unit working normal.

"Belt is shredded, motor pulley snapped. Supports look to be ok.Quoted for motor/belt/labor approved.Replaced motor and belt. Tested unit n timed dry and tumbling fine. Verified heating fine; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"

U/i is unresponsive and top is coming free from rest of assy. Ordering u/I.; schdld next appmnt for 9/19 TUE PM

"Upon arrival unit was full of water. Ran drain in component activation and drain pump didnt start. Checked board and board wasnt sending voltage to pump. Unplugged unit and same result. Cleared out unit and ran normal load. Heard drain pump start for half a second and stop, checked at board again and found board is now sending voltage but pump isnt running. Ran service mode again and drain pump isnt getting voltage from board in service mode. Syphon emptied water from unit to test and inspect pump and inner tub areas. While emptying water about half a drum full the drain pump started when I moved the unit. Took out inner drum and didnt find any obstructions under inner tub or filter. Ran drain pump and saw water go into pump draining properly with no obstructions in pump.. Ran pump in service mode and put meter on pink wire to drain pump. Moved harness around and found drain pump starting and stopping , but board sending 120v constantly with no interruption. Found wire harness is damaged to drain pump but cant find area its damaged by visual inspection. needs new harness. Ordering harness. Unplugged unit until return to prevent any damage to new board. Told customer to not use unit. Customer wants repair, Brain said no charge extra . Scheduled return call for 9-15-23 pm. ; ordrng 1 W11112750 (Lower harness)"

Complaint that is was still making noise. Found one roller that was knocking. Replaced with TS and dryer running normal. No more noises. ; used 1 W10314173 (Support) from stock

Installed new freezer ice make. Tested and verified proper operation. All functions check ok.

Unit is not washing dishes due to a failed pump.; ordrng 1 W11416362 (Sump assembly)

Unit has a damaged vent holding in condensation. Spoke with Liam of tech line tech line states condensation is inevitable. To mitigate the condensation covering the food in the oven will help. Sr#7737307760; ordrng 1 W11235482 (Vent) and 1 W11598135 (Vent) and 2 WPY706189 (Screw)s

Found inner glass pack out of place and rails bent. Order and replace glass pack. ; ordrng 1 WP8053948 (Glass) and 1 WPW10316950 (Frame)

Found all lights not illuminated. Replaced all lights per svc pointer. All lights now Illuminated. All functions check ok. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. The units compressor, condenser and evap fan were running fine. I notice the thermistor was not secure nor in the correct position on the black insulated sleeve of the evap. I let it run for 20 min, it did not develop a full frost pattern. The units compressor has been replaced twice. The unit needs a new evap to improve the cooling performance. Im ordering the part for the return visit.; ordrng 1 W11546605 (Evap) and 1 W11504448 (Evap coupler) and 1 W11506620 (Coupler)"

Cx complaint that the DW was leaking. I checked the POP with the closing documents. The unit is OOW. The cx did not agree to pay the service fee. I did not diagnose the unit.

Installed new chute unit is fully operational.

Found all valves improperly installed and misaligned. Center valves hard to shut off. Will stop leaking if turned all the way off. All valves need to be replaced. Sr#7737294685. Safety will not be covering repair as unit was purchased with valves misaligned. Provided estimate to customer for repair. Customer will contact whirlpool for resolution.

Installed new compressor. Pulled vacuum and checked for leaks. Recharged system 56g r600a. Tested and verified proper cooling. All functions check ok. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

Installed new

"Cx complaint that the units door is not sealing well. I inspected the unit to confirm the complaint. I found both RC door gaskets torn causing poor sealing. I had 1 pre id door gasket, I installed 1 and Im ordering another to resolve the issue. I tested the unit, the right side door is now working as designed.; ordrng 1 W10830055 (Door gasket), dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

"Cs said it started leaking out rf bottom side during cycle, they stopped it several times, rearranging and removed dishes and same. Insulation was wet on the right side.Everything dry on arrival ran for 10 minutes with no issue. Squared tub a little bit better and was getting a few drops out from right side. Looks to be coming from side gasket. Replaced and ran again 10+ minutes with no further leaking.; used 1 W11483553 (GASKET) from stock"

"Replaced sump assy and ran cycle, wash motor running properly."

"Complaint washing machine, making a loud grinding noise. I found stater bolt had come completely loose. I tightened stater bolts re-secured with blue thread lock also found drain pump, making abnormal noise debris in pump removed no damage to pump found."

"Removed and replaced lint chute. Tested, dryer operating properly and quietly."

"Found clogged vent hood, cleared and recommended to have vent serviced"

Found water lines connected to unit improperly. Reconnected correctly and checked.

Installed rails and tested. Checked ok.

"Returned to install inner drum. Checked and no damage to drum, installed part. Ran calibration and then ran high speed spin, unit not shaking like previous drum in high speed spin. Verified proper operation. Informed customer to make sure to make loads even,u distributed and to reference owners Manuel for further information."

Installed broil bracket. Checked ok.

Installed control and unit is cooling. Inspected and found no frost/ice buildup. Checked ok.

Customer complaint is that inner basket is rusted. Took pics. Inner basket is NLA.

"Tested washer and found when running a wash cycle when unit would sense and spin counter clockwise it would start making a loud grinding noise, checked unit and found cam not engaging all the way causing it to grind super loud. Replaced cam and actuator ran a calibration cycle and a wash cycle checked all operations and unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

"F5e2, f0e2 in history, locknfailure and over sides. cleared. Cs had video of unit making noise during a spin cycle. Ran drain and spin cycle and unit worked fine. Went into full speed spin with no unusual noises. Was an empty load. This a stator motor drive so no belt. Basket secure with no wobble, no sound of bad bearing. Lock worked fine throughout tests and there was a bit of suds in unit which cleared out with multiple tests cycles without soap.Cs said it happened in a couple of cycles and unit was shaking pretty good at one time, likely load balance.Tested again with some towels, heavy, harder to balance two towel load. Took som Erins to find itself a balance it was happy with, but spun out fine and all noises normal. Noises cs is heating looks to be load dependent, could be overloaded/unbalanced but everything will n testing was normal."

"Replaced control and defrost thermostat. Unit running, compressor and fans running and frost was a full pattern but not clogged on arrival."

Replaced fuse and tested unit heating properly. Decent flow. Cs to keep eye on venting and keep clear.; dspstn on spec-tagged invntry: 1 DC47-00016A THERMOSTAT

Washer has too much detergent. Ran normal cycle and advised customer to let it wash through. Customer has a bed bug infestation.

"Complaint that the unit is making loud noises when spinning. Found bad left front suspension not holding its place, found rusted out gear case stem and stripped out hub. Will order parts for a return visit. Wash plate did come off but so much rust in the stem. ; ordrng 1 W11454734 (Gear Case) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W10752283 (Wash Plate) and 1 W10528947 (Hub) and 1 W11130362 (Suspension)"

Checked unit found control getting voltage but no response on touchpanel or any display gave cust estimate for control console and display

Replaced lid switch tested operation normal ran spin normal ; dspstn on spec-tagged invntry: 1 3949247V DOOR/LID SWITCH

"Installed door, looks good."

Fills and drains motor bad replaced tested operation normal ; used 1 W11025157 (MOTOR/SUMP) from stock

"Tested unit and found machine would work properly when removing jumper for interface machine would go threw the cycle properly, when adding jumper back and adding coins unit would not recognize coin is being feed and not start, found proper voltage to unit tried to move jumper to each connection and same issue. Will order new jumper,interface and coin chute parts are special order advised when in we would call for return visit ; ordrng 1 WPW10491734 (Interface) and 1 W11126319 (Coin chute) and 1 W10520398 (Jumper)"

"Checked over freeze door and found when opening the door it would fall off due to top hinge not grabbing enough of the door to hold, checked lower hinge and found unit missing shims and door stop, found when changed door over they never swapped over stop and shim. Added new shim and fixed door stop to be on right side adjusted door and unit is now safe and operating to specs ; used 1 WP488881 (WASHER) from stock"

Unit is leaking from a damaged drain hose.; rqstng P&A on 1 WPW10545278 (Hose) and 1 WP285655 (Clamp)

Throwing f5e3 error lid lock bad replaced lid lock ; used 1 W10810403 (DOOR LOCK) from stock

Brown wire came out of connector for evaporator heater fixed connection freezer door switch broken ; rqstng P&A on 1 W11384469 (Door switch)

Top light Hatfield multiple lights to field. Im ordering LEDs LEDs are on back order office to call customer when parts come in. ; ordrng 1 W11683243 (Led module kit)

"Replaced auger, assembly and ice pin and cycled icemaker. Never issues with icemaker unit is dispensing. Ice just fine now. No additional issues reported by customer."

Customer er rescheduled for Thursday; saved tckt

"Tested washer and found customer having trouble with unit walking out and shaking when in a spin cycle, checked leaks and pedestal and found locking nuts not tight leveled unit and made sure legs where tight and in place, ran machine threw several spin cycles with towels and unit spun perfect each time. Advised customer on loading unit with equal weights this will help with off balance loads and over loading unit also if unit starts to spin and shake to pause and remove one items to help even out load. Unit is now operating to specs"

Installed new outer door glass due to unit dented checked over all functions and unit is operating to specs doors are now working and opening as designed

"Tested unit and found machine would not start a wash cycle found cntrl only working when selecting a delay start, checked main cntrl and found status led blinking fast two times communication issue between user interface and acu. Tried to reset cntrl and run a diagnostics but same issue unit would not allow selections and just sit there. Unit will need new main cntrl and interface advised customer cntrl is a special order and we will call when parts are in for return visit ; ordrng 1 W11672039 (Cntrl) and 1 W11660284 (Consol)"

"Arrived, found that t is the outer glass that is broken. Part ordered was the inner glass. Ordering correct part. Advised customer that office will call when part arrives l; ordrng 1 W11600221 (Outer door) and 1 W10909682 (Nameplate)"

Installed new icemaker. Cycled power off for a few mins and reset. Tan fill test 45 and it filled properly. Please allow 24hrs for ice protection.

"Customers complaint is water leaking from left side door. Found bottom door seal wrapped and Needs new seal, door gasket; ordrng 1 W11664713 (Seal) and 1 W11483553 (Gasket)"

Installed new gasket. Made sure door sealing all checks ok .

Washer giving low flow error code. Entered diag and found F8E1 tan self test found water entering slow. Removed hose and screen clean customer has low water flow. Must resolve house pressure problem.

Complaint not dispensing water from the door. I found the water filter is completely clogged. Completely restricted. I can remove water filter and customer will have water pressure dispensing just fine. Front door. No additional issues found or reported. Customer needs a new water filter.

"Replaced wiring harness, terminal block and element. Reassembled, tested, all burners, oven and other functions operating properly ; dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK"