Service History 303 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB02

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/12/2023

Freezer not keeping things 100% frozen. Found partial frost pattern. Needs new compressor. ; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/12/2023

Both sections not cooling. Found frost only at bottom two sections of evaporator. Needs new compressor and system leak checked with nitrogen. ; ordrng 1 W10507884 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Worcester, MA 01609

Angel R.

Job Details: 06/12/2023

"Ran diagnostics and found F7E3 basket engaged during wash. Cleared and ran calibration and test cycle and code came back. Ran on quick wash, during sensing the clutch sounded like it was having a hard time shifting and basket started to jerk and shutter at certain moments. Looks like the basket is having trouble engaging at times during the sensing and shuts the system down. Spoke to tech line suggested replacing clutch and main harness. SR#7736610556.; ordrd 1 W1075448 (Clutch) and 1 W11568984 (Harness)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

Found timer knob stem cracked not allowing timer to rotate properly. Used other knob to set timer and test unit. All functions check ok. Provided part and phone number to customer. Advised to have whirlpool send part.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

Customer smells gas every morning. Gas company said all burners leaking at 200ppm. Turned gas on and bubble tested all connections and orifices. No leaks present. Instructed customer that gas company will need to return to turn gas back on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

Found RC gasket not sealing properly causing condensation in refrigerator. Molded gasket to frame. Verified proper seal. All functions check ok.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/12/2023

Found front panel and trim scratched. Ordered parts needed to make a good repair. Will call customer when parts come in; ordrng 1 W11339741 (Trim) and 1 W11339765 (Panel console) and 1 W11238658 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Auburn, MA 01501

Amanda R.

Job Details: 06/12/2023

Sr 7736616849 when replacing ff door switch the wires didnt come out with door switch tried separating wires from foam spray and liner couldnt come out to attach to door switch tried pulling broke spade off of the wire ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

GE REFRIGERATOR

Model PGCS1PJXBSS

Near Simsbury, CT 06070

Ruben C.

Job Details: 06/12/2023

Checked unit found open winding gave cust estimate for comp

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Harwinton, CT 06791

Ruben C.

Job Details: 06/12/2023

Checked unit found door is sagging down due to door hinges gave cust estimate for hinges

We serviced a

WHIRLPOOL OVEN

Model KSGG700ESS6

Near Torrington, CT 06790

Ruben C.

Job Details: 06/12/2023

Checked unit found getting low flame in oven ordering regulator ; ordrng 1 W10861656 (Regulator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Winsted, CT 06098

Ruben C.

Job Details: 06/12/2023

Cancelling service cust does not have receipt

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Ellington, CT 06029

Gary V.

Job Details: 06/12/2023

"Inspected and found fault for draining , drain pump getting hot while running, will submit estimate and call for return date.; ordrng 1 W11412291 (Drain pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Clover, SC 29710

Mitch H.

Job Details: 06/12/2023

"Took microwave down, removed cabinet. Replaced board. Tested microwave on counter, operating properly. Remounted microwave, tested again, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

"Unable to verify complaint at this time. Customer says unit began making ice last night. Bin is full. Ran diagnostics and verified proper operation of ice maker, fill, and fan. All functions check ok. Suspect unit not reset after installing board."

We serviced a

MAYTAG DRYER

Model MGD5630HC0

Near Cornelius, NC 28031

Mark C.

Job Details: 06/12/2023

Quote for the repair is 465.46 customer unavailable when I called sending estimate via email awaiting approval.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Granby, MA 01033

Roger R.

Job Details: 06/12/2023

"Installed new evaporator and compressor. While doing repairs the evaporator cover was damaged and need to be replaced. Will order and return. ; ordrng 1 W11429207 (Cover, evaporator), dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Auburn, MA 01501

Amanda R.

Job Details: 06/12/2023

Made sure compressor worked before I installed it replaced compressor vacuumed system recharged with 68g r600a explained need to wait 24 hours before putting food in it to make sure it freezes

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Monson, MA 01057

Roger R.

Job Details: 06/12/2023

Found unit has frost buildup in freezer. Checked heater circuit about 80 Ohms. Unit needs another new main control. Will order and return. ; ordrng 1 W11613574 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlton, MA 01507

Amanda R.

Job Details: 06/12/2023

Drain pump missing from sump assembly installed new drain pump tested operation normal ; used 1 W10876537 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

Found unit leaking from fabric softener tray. Part is covered. Order and replace dispenser. Customer paid in full. 256.33; ordrng 1 W11569112 (Dispenser)

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Cornelius, NC 28031

Vincent O.

Job Details: 06/12/2023

Installed new gasket and molded to frame. Verified proper seal. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/12/2023

"Customer purchased a scratch and dent washing machine from queen city appliance. Upon arriving at house the machine had no fault code suspension rods were good and machine was level. Advise customer there was nothing we could do with this unit because everything was working properly. However, the right front corner was damaged, if you look at unit it will be lower left corner. Customer mentioned calling Queen City to get new unit. Advised customer to read instruction manual. Also, called whirlpool tech support so info could be added to notes7736613826 spoke with Derek whirlpool tech support"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/12/2023

Found bad door switch on microwave replace door switch unit ran and checked OK. Quoted $256 paid per card JOB COMPLETE; used 1 W10727360 (SWITCH) from stock

We serviced a

WHIRLPOOL DRYER

Model WED49STBW0

Near Davidson, NC 28036

Vincent O.

Job Details: 06/12/2023

Found vent hose crushed causing improper ventilation and long dry times. Rerouted vent and verified proper airflow. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/12/2023

Found gearcase shaft dropped causing misalignment of slider. Order and replace gearcase and slider. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Wolcott, CT 06716

Jimmy R.

Job Details: 06/12/2023

"Tested unit and found washer not responding when plugged in found unit just running drain pump no Lights on display. Canceled out unit and ran diagnostics checked for errors and found off balance load causing machine to shut down and drain never completing the cycle, ran a self test and unit went threw as designed. Advised customer on canceling out a cycle and how long to hold the cancel button for, ran a calibration and normal wash all functions working to factory specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11603811 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/12/2023

"Checked over unit and found lower shelf would fall down when anything heavy would be on right side of shelf, checked and found right side shelf tab on cabinet had twisted causing shelf to not lock in and to fall down. Removed tab and fixed to hold shelf in place tested shelf its weight and it is now holding and operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Clover, SC 29710

Mitch H.

Job Details: 06/12/2023

"Replaced main control, dispenser board and heater. Tested and ran diagnostics. All functions tested correctly."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/12/2023

Checked dryer and found rear bulkhead rough causing damage to felt and drum. Ordering bulkhead and drum.; ordrng 1 W11162465 (Rear bulkhead) and 1 W10545923 (Drum) and 1 2Xtime (2x time)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near York, SC 29745

Mitch H.

Job Details: 06/12/2023

"Tested and ran diagnostics. No stored error codes. Ran full diagnostics test cycle, no issues found. All components operating as designed. Found that dishwasher drain hose had no high loop. Advised customer that drain hose needs the high loop and she should also run a cycle with dishwasher cleaner. No issues found with dishwasher."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ellington, CT 06029

Gary V.

Job Details: 06/12/2023

"Inspected and found fault for draining, 9-1, drain pump worn out and replaced, cycled and tested fine; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near York, SC 29745

Mitch H.

Job Details: 06/12/2023

Replaced rail and freezer door. Tested and ensured proper seal. All operating and sealing correctly.

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, SC 29745

Mitch H.

Job Details: 06/12/2023

"First call someone answered but hung up, second call went to voicemail. Arrived at home, knocked, someone asked who was there. Identified myself but they would not come to door or answer any of my questions. Tagged door, took picture."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near York, SC 29745

Mitch H.

Job Details: 06/12/2023

"Found left hinge out of receiver. Removed door, corrected hinge. Reinstalled door, now operating properly."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 06/12/2023

"Found safety thermostat, bad check dryer vent to exterior of home. There is no air movement at all. Advise customer to call dryer vent company to clean out dryer we replaced it and thermal kit. Ran dryer attached to wall unit got hot left unit unplugged and again advised customer to call and get dryer vent clean before using dryer attached to wall. Took picture of outside vent flow"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near West Springfield, MA 01089

Mike K.

Job Details: 06/12/2023

"Under 1yr wp warranty, took photo of receipt.Intermittent drinking noise in spin. Did find oil spray in belt cover. Basket spins freely by hand.F2e1 error in history ( stuck key).only error, cleared.Ran diagnostics. Went through and at very end grinder loudly, but with order gear case, cam, washplate ; ordrng 1 W11449840 (Gear case) and 1 W10752283 (Washplate) and 1 W10721967 (Cam) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Southampton, MA 01073

Mike K.

Job Details: 06/12/2023

"Showed video of washer in spin and unit with unit shaking/loud. Video looked like normal operation, not banging, but with a load not abnormal. Noise in video also was not abnormal, though hard to make out specifics, but drain motor, spin, vibrating all at once it didnt sound like anything abnormal.No errors in history, ran self test fine.Asked to run with load. Loaded three towels into unit, balanced out load when putting it in. Ran quick wash through fill into agitate to get fully wet, cancelled and drained fine. Put unit into drain &spin cycle.Ran full cycle, no abnormal noises, regular vibrations, spun out fine.More out of balance loads would shake more, potentially making banging noises or even unit deciding to shut down if too far out of balance, but unit has been tested with load and verified operating correctly."

We serviced a

MAYTAG WASHER

Model MVW7230HW

Near South Hadley, MA 01075

Mike K.

Job Details: 06/12/2023

"Complaint of loud clunk, seems to mainly occurs after fill. Timing sounds like when unit switches from spin to agitate, which would be the shifter engaging.Cs started a load, but noise was not as loud as they have been experiencing. Cancelled and drained fine.No errors in history, ran shifter test all sounds normal. Also ran wash/ spin tests alternately and t different speeds. Slider/shifter working properly, no abnormal noises.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Vernon, CT 06066

Gary V.

Job Details: 06/12/2023

"Inspected and found upper rack adjusters broken, replaced with new adjusters and tested fine. 2 year warranty from Costco.; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204ESS3

Near South Windsor, CT 06074

Gary V.

Job Details: 06/12/2023

"Inspected and found wash pump pumping properly, but wash arms and wash wall clogged , will submit estimate and call.; rqstng P&A on 1 WPW10327455 (Ceiling wash arm) and 1 WP3400918 (Retainer) and 1 WPW10448645 (Middle arm) and 1 W10769518 (Wash wall) and 1 WPW10463906 (Filter) and 1 W10872845 (Screen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 06/12/2023

"Installed new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/12/2023

Complaint refrigerator not cooling in the refrigerator section freezer is cooling fine. I found freezer evaporator was completely frozen over a defrosted evaporator core tested heater in diagnostics menu heater is working perfectly fine and diagnostics control board has two stickers is part of the technical service pointer Technical Service Pointer #: W11642483 Rev C Action Required: MandatoryRelease Date: December 2022 Side by Side Refrigeration ProductsOffice to call customer as soon as part comes in.; ordrng 1 W11546690 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Weddington, NC 28104

Jonathan J.

Job Details: 06/12/2023

Complaint not making ice I found fill tube frozen over valve is working fine customer just had control ice maker and valve replaced unit will need new fill tube customer declined today will call back once they decide ; dspstn on spec-tagged invntry: 1 W11557000 ICEMAKER

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Charlotte, NC 28208

Robert A.

Job Details: 06/12/2023

Cx complaint that the units gasket are torn. I inspected the unit and confirmed the complaint. I found all 3 gaskets have tears in them. Im ordering new gaskets for the return visit.; ordrng 2 W10830046 (Door gaskets)s and 1 W10571967 (FC door gasket)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Charlotte, NC 28216

Robert A.

Job Details: 06/12/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYSA

Near Stallings, NC 28104

Jonathan J.

Job Details: 06/12/2023

"I replaced all previously ordered parts. I tested operations no leaks. Everything is working properly heater is not staying energized. Wind control is in standby mode. Unit filling with appropriate water level and draining water out properly as well. ; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP 1 W10648041 VALVE , and 1 WPW10348269 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte, NC 28216

Robert A.

Job Details: 06/12/2023

"Cx complaint that the unit is making a lot of clicking noise during agitate. I inspected the unit to confirm the complaint. I found an error code: f0e7. The cx has a video of the issue. I ran a service cycle, it completed with no issues. I tried to remove the rotor to check the slider and clutch area. I was not able to remove the rotor screw to the point where it broke my bit, the screw is too tight. Im ordering all the applicable parts because I cant remove the rotor screw to address the issue directly.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 06/12/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlotte, NC 28216

Robert A.

Job Details: 06/12/2023

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found no error codes, the unit had water in the tub. The was cleared but it smelled bad. I ran the drain pump and the unit drained fine with no issues. I checked the drain tube while running the sink water, I noticed the water returning to the DW. I adjusted the drain tube to have a high loop siphon and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, NC 28214

Robert A.

Job Details: 06/12/2023

Cx complaint that the unit IM is leaking into the ice bin forming solid ice in the ice bin. I inspected the unit to confirm the complaint. I found the IM fill tube was not fully extended to enter the IM. I extended the fill tube to make to sure the water fully enters the IM and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW01

Near Charlotte, NC 28214

Robert A.

Job Details: 06/12/2023

Cx complaint that the unit is leaking water from the rear right side. I inspected the unit to confirm the complaint. I found the inlet valve tube to the IM was not secure. I secured the tube and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28277

Jonathan J.

Job Details: 06/12/2023

Replaced gasket tested operation no additional issues found.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Charlotte, NC 28277

Jonathan J.

Job Details: 06/12/2023

I replaced vent assembly. I tested operations. No additional issues found no water in catch basin. Customer has been using dishwasher since last visit. FAE2 only code I cleared and performed a diagnostic cycle. No leaks no additional issues found new gasket issues found either at this time I suspect F8 E4 error code was caused by an over Sudsing condition.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/12/2023

Complaint doorhandles are not in alignment right hand door is slightly higher than the left-hand door. Ive had installers come back to try and re-level doors installers have stated it is the doors that are the problem. I attempted to level refrigerator by lowering right hand side door door hole seems to be miss drilled ever so slightly Doorhandles are about a 16th of an inch give or take out of alignment doors are exactly level Im not sure a new door will fix. ; ordrng 1 W11435333 (Door rh ff)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Dallas, NC 28034

Ryan S.

Job Details: 06/12/2023

Found both door switch levers recessing only left one should do so. Previous tech removed bracket holding right hand switch which allows it to move. To make a good repair we need to replace door assembly and door switch holder. Informed customer the office will call when parts come in. Not charging customer for labor because of previous tech removing bracket. Parts are covered; ordrng 1 W11600214 (Inner door assembly) and 2 W11598178 (Hinges)s and 1 Wpw10128850 (Hinge arm) and 1 Rivetgun (Rivet gun) and 1 461967570351 (1) and 1 461967750494 (Support)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/12/2023

"Complaint washing machine smoking from control board area. No functions of the control board will work. Touchscreen is the only thing that still works. No other buttons or functionality works. I replaced drain pump and main control. Drain pump was browned on housing ultra high resistance value. I found the main control board. Experienced a thermal event that did not cause any damage to customers house or person. No additional issues found with washing machine at this time.no leaking all buttons are functional no wiring issues found but unit may still have a harness issue hidden in harness.; used 1 W11399437 (DRAIN PUMP)part was defective , and 1 WPW10276397 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Cherryville, NC 28021

Ryan S.

Job Details: 06/12/2023

"Unit is throwing s code on panel. Per tech bulletin we need to replace control board. The unit is also throwing F2 E1, board will be available this Thursday. Will return 6-15-23 PM to make repair; schdld next appmnt for 6/15 THU PM"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dallas, NC 28034

Mark C.

Job Details: 06/12/2023

Customer states unit worked fine one day and stopped the next. Unit is filling but is not circulating water. Found the circulating pump to be faulty replaced pump unit is fully operational.; used 1 W11085683 (Pump) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/12/2023

Installed new electronics in the microwave unit is fully operational .; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3NHAXVY01

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/12/2023

Installed new filter housing unit has no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/12/2023

"Checked over machine due to unit not drying and not draining, ran diagnostics and found no errors stored in unit let machine run thew a self test and found heater coming on and drain pump running but leaving water in bottom of tub. Removed drain pump and found water in windings causing pump to over heat and not drain, replaced faulty pump and checked dryer. Found heater operating normally and unit drying as designed advised customer unit will leave some moisture on dishes with a regular drying cycle may need to use extended dry or crack the door open when done to help remove moisture in tub. Unit is now operating to factory specs ; used 1 W11412291 (Drain pump) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/12/2023

"Adjusted and tucked insulation padding inside door and underneath at kickplate. Tested unit, no leaks found."

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Woodstock, CT 06282

Amanda R.

Job Details: 06/12/2023

The wire harness going to Ui console is broken and the flap for lint housing broke off ; ordrng 1 W10906551 (Filter housing) and 1 W11384512 (Console)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ashford, CT 06278

Amanda R.

Job Details: 06/12/2023

Complaint not advancing drain hose is laying on ground explained that it has to be at least as high as the washer otherwise the water will just drain out

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Charlotte, NC 28227

Jenn F.

Job Details: 06/12/2023

Unit had condensation in fridge and clogged drain tube in freezer. Added shim/washer to lower door to raise door for better and complete seal. Cleared drain tube for proper drainage.; used 1 WP488881 (WASHER) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Charlotte, NC 28213

Jenn F.

Job Details: 06/12/2023

Replaced the motor and control. Calibrated unit. Ran diagnostic. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

Complaint light on the dispenser and confirm lit up as well. Not dispensing ice or water. Confirmed the light that was on was a power loss indicator and confirm was lit so the customer can confirm power loss to the unit. Unit is dispensing water fine. Explained the buttons on dispenser. Unit tested okay

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

"Complaint unit no cool for awhile and freezer door is broken. Freezer door was stuck when customer tried to open it, pulled hard and the door liner cracked and pulled off the bracket for the draw slides. Slides are rusted and seized. Compressor is hot and shuts off on over load. Needs new compressor, freezer slides and freezer door. Need authorization if door is covered. Unsure of any other problems with the unit to verify that this fix will fully fix the unit. ; rqstng P&A on 1 W11435342 (Freezer door) and 1 W11100924 (Compressor) and 2 W11265130 (Slides)s"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

"Complaint makes noise. Found bad roller. Replaced rollers, idler, and belt. Tested ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

Complaint the freezer temps goes too cold or too warm. Fridge temp does not stay stable and freezes the food in the bottom. On the bottom frame it is gapped away from the unit causing condensation up the door. Called whirlpool techline sr#7736610809. Unit being put in review for replacement.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/12/2023

"Replaced motor, blower wheel and both motor clamps. Motor is buzzing and shutting off on over load. Tested voltage at the board getting 240 between black and blue on p9 should be 120 volts and from black on p9 to red on heater relay getting 204 volts. Tested at the wall 120volts between l1 and neutral, 120volts between l1 and l2, 240 volts between l2 and neutral. Customer needs electrician called whirlpool techline. Sr#7736609382; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ABB1924DEB

Near Coventry, CT 06238

Jeremy B.

Job Details: 06/12/2023

Both sections not cooling. No frost pattern. All fans and compressor running. Compressor drawing .4amps. Needs new compressor. Quoted customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near East Hartford, CT 06108

Jeremy B.

Job Details: 06/12/2023

Found fill tube frozen causing no ice. Found the door warped at top. Needs new freezer door. ; ordrng 1 W11593330 (Freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/12/2023

Installed new new lets and tested all checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Holyoke, MA 01040

Mike K.

Job Details: 06/12/2023

"Replaced housing and ran water through filter fine with no leaks found, previously the leak would come later so customer to monitor."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Stanley, NC 28164

Mark C.

Job Details: 06/12/2023

"Unit squealing during spin due to a slipping. Replaced belt. Unit has a low grinding noise due to a warn hub. Replaced hub unit is fully operational with no abnormal noise.; used 1 W11239857 (BELT), and 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lincolnton, NC 28092

Mark C.

Job Details: 06/12/2023

"Unit has a constant dribble of cold water due to a sticking valve. Loud noise comes from a stuck hot valve. Replaced valve unit is fully operational.; dspstn on spec-tagged invntry: 1 W11158830 CAPACITOR , used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/12/2023

Installed new parts and ran self test all checks ok.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/12/2023

Installed new doors all checks ok.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/12/2023

Washer not filling properly and keeps giving low flow error. Removed supply hoses and found good pressure and found screens clear. Ran self test and cold water entering slow. Replaced cold valve and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

We serviced a

WHIRLPOOL DRYER

Model WGD8200YW3

Near Holyoke, MA 01040

Mike K.

Job Details: 06/12/2023

"Replacement motor is missing pulley/restrainer, removed defective motor and attempted to remove its pulley/restrainer to transfer, would not come off, tried removing equivalent from a different stock motor and would not come off. Contacted office and though part diagram shows those included, motor assemby photos look like they are not.Per office will order missing components at no charge to customer.Did find blower drive belt cracking, drum belt looked good. quoted for belt, approved and added to return trip and paid for addition part (belt).; ordrng 1 WP3393657 (Belt restrainer) and 1 WP8547171 (Motor pulley) and 1 WP8544742 (Blower belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Portland, CT 06480

Jeremy B.

Job Details: 06/12/2023

Customers complaint is washer not completing cycle. Found F8E1(long /no fill) checked hot and cold supply and its good. Found screens clear. Ran self test and calibration all checks ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Hartford, CT 06057

Ruben C.

Job Details: 06/12/2023

Checked unit cold water valve had build up in screen cleared screen tested normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FKSS02

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/12/2023

Checked unit found water tube for ice maker frozen defrosted tube tested operation normal ice maker received water and harvesting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near New Britain, CT 06053

Ruben C.

Job Details: 06/12/2023

Checked unit found mullion at bottom of fridge separated from liner called techline 7736608785 beyond repair being submitted for review

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/12/2023

"Checked unit found gearcase leaking oil could get agitator off ordering gearcase inner basket agitator rotor and stator ; rqstng P&A on 1 W11185701 (Gearcase) and 1 W10897040 (Rotor) and 1 W10897050 (Stator) and 1 W11093899 (Agitator) and 1 W10625252 (Screw) and 1 W11178227 (Inner basket), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near East Granby, CT 06026

Gary V.

Job Details: 06/09/2023

"Inspected and found ui panel harness loose inside door connector to main acu, plugged together properly, unit now working properly. Also water feed line has defective O-ring and informed customer."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, MA 01030

Mike K.

Job Details: 06/09/2023

"Replaced control and wire harness. Tested in quick wash, went through fill and into wash fine. Cancelled and drained fine. Tested in normal and did same. Verified both hot and cold valves working and lines connected correctly to unit.Ran drain and spin and worked fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Windham, CT 06226

Amanda R.

Job Details: 06/09/2023

Not freezing heavy frost on evaporator explained need to take everything out of freezer and defrost unit

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Mooresville, NC 28115

Jenn F.

Job Details: 06/09/2023

New construction home. Complaint really loud noise on start up. Found the rear motor mount not secured causing the motor and blower wheel to hit. Secured the mount. Tested ok.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/09/2023

Complaint dryer is not heating. I found venting restriction causing heater. Issue to occur on element found element is open. I found all thermal cut outs are fine with no issues I replaced heater tested operation dryer is now working fine vent to house is heavily restricted.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Waterbury, CT 06702

Ruben C.

Job Details: 06/09/2023

They did not have receipt of purchase cancelling service they said whirpool said it was covered they have to contact whirlpool

We serviced a

KITCHENAID DISHWASHER

Model F45122614

Near Thomaston, CT 06787

Ruben C.

Job Details: 06/09/2023

Checked unit did not find any problem with unit started working normally

We serviced a

LG REFRIGERATOR

Model LFXS29766S/00

Near Chicopee, MA 01020

Mike K.

Job Details: 06/09/2023

"Recovered r134a and had a pretty good charge in unit, definitely should have been cooling some so pointing towards compressor. Unplugged and updated software, said completed successfully.Replaced compressor and drier, pulled into a vacuum, held for 10+ minutes. Charged with 5.2 oz r134a. Unit not cooling, not pulling vacuum, staying around 5 and 85 on high side. Pulled refrigerant and charged again and simular, no cool. Spoke with Randy possible obstruction, though should eventually pull vacuum, possible bad compressor. Reordering compressor, will mark jig and Evap to bring back just in case.Did collect for jig as that was not collected for initially. Evaporator has not been used yet and has been paid for.Office to contact to schedule return; ordrng 1 Tca38151706 (Compresssor) and 1 2xtime (2x time) and 1 Wpw10143759 (Drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Amherst, MA 01002

Mike K.

Job Details: 06/09/2023

"Unit under 1yr wp warranty, took photo of receipt.Complaint of top rack not cleaning well.Spray arm looks to be clear, filter clear,ran normal cycle.Wash motor is running, no see spray arm movement from upper spray arm, wiring looks good replaced sump assy. Water flow much increased nd spray arm movement verified ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Amherst, MA 01002

Mike K.

Job Details: 06/09/2023

Replaced cracked cooktop and verified each burner working and cycling

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Northampton, MA 01060

Mike K.

Job Details: 06/09/2023

"Unit will not turn on, no voltage at terminal or at wall, breaker is on, cycled and still same. Electrical issue. Will need to have electrical remedied and if still having issues set up return call"

We serviced a

MAYTAG DRYER

Model MGD5630HC0

Near Cornelius, NC 28031

Mark C.

Job Details: 06/09/2023

Unit is leaving brown streaks on the clothes due to carbon deposits on the hot air duct. Duct should be covered under the ten year warranty. Customer would be responsible for labor of 256.33; rqstng P&A on 1 WPW10293765 (Air duct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Davidson, NC 28036

Mark C.

Job Details: 06/09/2023

Adjusted door to the best of my ability unit is fully operational.

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