Service History 301 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/12/2023

"Replaced both broken top rack adjusters. Reinstalled rack, operating properly. Checked entitlement, parts covered under 60 month warranty, labor not covered. Collected fr labor n ck#17674; used 2 WPW10546503 (Adjuster) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 10/12/2023

Customer complained unit not working. Upon arrival found unit was continually draining. When checking control board foudn bug infestation. Informed customer I couldnt work on unit under warranty. Left call.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/12/2023

"Found pulley on motor broken causing belt to break. Installed new motor, repair kit and blower wheel. All checks ok. ; used 1 279827 (MOTOR), 1 WP694089 (BLOWER WHEEL), and 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Charlotte, NC 28277

Robert A.

Job Details: 10/12/2023

Cx complaint that the unit is leaking water from the RC. I inspected the unit to confirm the complaint. I found the dual valve is leaking from the seal and needs to be replaced. I turned the water back off. Im ordering the part for the return visit.; ordrng 1 W11482383 (Dual valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Charlotte, NC 28215

Robert A.

Job Details: 10/12/2023

Cx complaint that the units FC door is not sealing well and food freezes in the RC. I inspected the unit to confirm the complaint. I adjusted the leveling feet to raise the front of the unit to provide more momentum to close the door. I suggested to the cx to avoid placing food on the rear wall to allow good airflow and to prevent food freezing. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Gastonia, NC 28054

Ryan S.

Job Details: 10/12/2023

Customer complained unit wont run. Found f7e1 error. Ran service and found motor humming during agitate and spin. Replaced cap from ts. Reassembled and all functions working in service mode now. Cleared error history. Verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Kershaw, SC 29067

Jonathan J.

Job Details: 10/12/2023

Customer canceled that door stating they had a repair technician out of their house that fixed their washing machine a couple of days ago stated they never got a phone call from us never confirmed. I tried calling ahead went to voicemail stated voicemail is full.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVW6500MBK1

Near Charlotte, NC 28215

Robert A.

Job Details: 10/12/2023

"Cx complaint that the unit is making loud screeching noises during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I checked under the unit to make sure everything is good visually, all is well. The unit is working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/12/2023

"Complaint her a loud pop, followed by a zapping noise and light stopped working. I found lightbulb itself has not failed. I found connector socket itself has failed. Other side socket is extremely loose as well. Unit will need to sockets to repair. No additional issues found will have to splice harness upon rearival ; ordrng 2 W11325541 (Assembly)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/12/2023

"Complaint washing machine, making a loud, squealing noise. I found gear case has completely failed is leaking gear oil all over the place fluid has turned black due to the belt gear. Oil is all over the motor inside the windings all over actuator capacitor wiring everything is soaked with oil. No additional issues found with washing machine at this time and ordering a bunch of parts. Washplate is seized as of right this second. ; ordrng 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Nut) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near East Longmeadow, MA 01028

Gary V.

Job Details: 10/12/2023

"Inspected and found auger motor seized, will submit estimate and call.; rqstng P&A on 1 W11671282 (Auger motor)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Suffield, CT 06078

Gary V.

Job Details: 10/12/2023

"Inspected and found f6e4 and f3e0. Replaced main acu and oven probe, cycled and tested fine now.; used 1 WPW10181986 (SENSOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Simsbury, CT 06070

Gary V.

Job Details: 10/12/2023

"Inspected and found drive pulley bolt came loose and installed with lock tite and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Simsbury, CT 06070

Gary V.

Job Details: 10/12/2023

"Inspected and found drain hose vibrating against back of cabinet, and fill hose dribbling, tightened and adjusted both hoses and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/12/2023

Installed new fresh food door gaskets. Doors closing properly. ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY

We serviced a

KITCHENAID ICEMAKER

Model KUIX505ESS2

Near Charlotte, NC 28207

Robert A.

Job Details: 10/12/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit turns on and circulates water. I ran an auto test and manual tests. The auto test passed all components with no issues. The manual passed all component tests as well. I noticed the cx did not have a water filter installed. I started a normal IM harvest, the unit started cooling and ice began to form. The unit is working as designed. I collected the service call fee by CC."

We serviced a

BOSCH REFRIGERATOR

Model B22CS50SNS/03

Near Monson, MA 01057

Roger R.

Job Details: 10/12/2023

Found unit not responding at all found power to unit but without wiring diagram recommend replacing both electronic boards. Quoted and sent estimate.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, MA 01109

Roger R.

Job Details: 10/12/2023

Installed new gear case and hub nut. Checked operation all okay.

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Fort Mill, SC 29707

Jeff L.

Job Details: 10/12/2023

Customer says the unit will not always start when hitting start button. They unplug unit and the. Hit starts and it works. Also there is a dim back light in the LED that shouldnt be there. Ordering two parts customer rescheduled for 10-20-23Part#W11413567Part#W11618921; ordrng 1 W11413567 (UI) and 1 W11618921 (ACU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charlotte, NC 28208

Robert A.

Job Details: 10/12/2023

"Cx Complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine, the fans are running as well. The IM was off at the UI, I turned on the IM (hold temp & fast cool) and ran a harvest cycle. The IM completed the harvest and filled with water. I left the part with the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Shrewsbury, MA 01545

Angel R.

Job Details: 10/12/2023

Corrected thermistor placement and installed new drip pan after steaming out frost. Tested ok.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Charlotte, NC 28214

Robert A.

Job Details: 10/12/2023

"I installed the ordered magnetron. The unit is still not heating. Im ordering a transformer, capacitor and diode for the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10836753 (Transformer), dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Sutton, MA 01590

Angel R.

Job Details: 10/12/2023

"Ran quick wash and found no leaks, did notice some corrosion on one side of drain pump as well as suds stains there. Will order new pump.; rqstng P&A on 1 W10919003 (pump-water)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Oxford, MA 01540

Angel R.

Job Details: 10/12/2023

"Found open ground in fridge outlet, also not isolated for fridge. Customer is having an electrician come out this weekend to update electrical in the house. Also control board not responsive, tested thermistor through harness and tested ok. Will order new control and advised customer problem with outlet needs to be resolved.; ordrng 1 W11613298 (Control boc)"

We serviced a

MAYTAG WASHER

Model PAV2300AWW

Near Springfield, MA 01129

Roger R.

Job Details: 10/12/2023

Unit okay no work performed JK TO HANDLE TICKET

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near West Springfield, MA 01089

Roger R.

Job Details: 10/12/2023

Installed new vent assembly and tested all okay.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near West Springfield, MA 01089

Roger R.

Job Details: 10/12/2023

Found unit noisy when compressor shuts off and system rebalances. Informed customer of normal noises and also added sound dampening to evaporator capillary tube. 212643; used 1 212643 (SEALER-GUM) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Southwick, MA 01077

Mike K.

Job Details: 10/12/2023

"Cs says it has been cooking better since last visit. Replaced right gasket, again cut was a little off on flaps as compared to original, but was able to mount and steam wrinkles out. Door sealing be advised to keep door closed remainder of evening. Also replaced ui board. Unplugged/plugged unit in and compressor came on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near West Springfield, MA 01089

Mike K.

Job Details: 10/12/2023

"Replaced compressor (tested with old inverter before installing), leaking in vacuum test) all joints checked good. Put under pressure with nitrogen and bubble checked all joints, can hear leak coming from condenser. Line broke pulling condenser out. Assuming that was area of leak line is rusted under paint.Ordering condenser. 2x jobOffice to contact cs to schedule return; ordrng 1 W11548259 (Condenser)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near West Springfield, MA 01089

Mike K.

Job Details: 10/12/2023

"Unit under 1yr warranty per service bench.Complaint of not cleaning . Ran test cycle and unit fills. Wash motor not running, cancelled and drains fine.Replaced sump assy and unit operating properly.; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model FRT18B5AW5

Near Chicopee, MA 01013

Mike K.

Job Details: 10/12/2023

"Rf not cooling, found evap clogged with frost, put into defrost and not working, found open defrost thermostat. Timer did advance out of defrost.Quoted for thermostat and labor discounting service call already collected. Approved, collected balance via cc.; ordrng 1 5303918202 (Defrost thermostat)"

We serviced a

GE RANGE

Model JS645SL5SS

Near Holyoke, MA 01040

Mike K.

Job Details: 10/12/2023

"Unit has been popping breaker when multiple burners and stove on or even when single burner is on for an extended time.Cs had replaced plug and house 240 outlet and had seen plug melted at outlet. Verified voltage and install looos good, verified voltage again at terminal and all good.Ran oven bake set to 350, popped breaker <5 minutes in, temp on display was around 120.Opened control and no burn/ scorching or signs of damage to control or switches, wiring all looks good.Verified with cs that it would pop breaker using stove alone or using a single burner alone. 50 amp breaker and not hearing any crackling or visible wear.With bake use or burner use causing breaker to pop and only after several minutes of use with no damage found, it is possible that failure is a weak breaker.Advised cs that service call is good for 30 days."

We serviced a

WHIRLPOOL DISHWASHER

Model JDB8200AWS0

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/12/2023

Dishwasher not stating. Light blinks like door open. Door switch is good. Needs new control. ; ordrng 1 W10473198 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KTRP22EMBT03

Near Cheshire, CT 06410

Jimmy R.

Job Details: 10/12/2023

"Checked over fridge and found water filter stuck in unit and not coming out for customer, removed filter and found burr on connection removed burr and replaced filter with new ran water and all operations are now working to specs"

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 10/12/2023

"Ran dryer due to unit making a thumping rattling noise and found noise coming from right hand side of unit, removed front and found felt seal had been curled up causing dum to thump when going over rollers, adjusted and fixed felt seal to stop noise let unit run and all operations are now working to proper specs"

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104HWH1

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/12/2023

"Tested unit and found machine would not drain water at end of cycle ran a drain and found pump just buzzing, removed drain pump and found glass in pump causing no drain, removed glass and unit is now draining and operating to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Meriden, CT 06451

Jimmy R.

Job Details: 10/12/2023

"Tested unit and found washer would fill and wash properly but never spin clothes out at end of cycle leaving them wet, ran a spin and checked drain pump found drain pumping weak and running hot, removed drain and found impeller full of water. Replaced faulty drain pump and ran a wash cycle, unit is now was(ing and draining to factory specs ; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Southington, CT 06479

Jimmy R.

Job Details: 10/12/2023

"Tested washer and found unit would come on and just sit never moving drum to sense a cycle, ran a diagnostics and found error F6e3 no communication between acu and mcu ran step 12 in diagnostics and found unit filling but never sensing, checked control and found all connections good control is faulty not sending power to motor will order new touch panel and main cntrl. Parts tentative p/a ; ordrng 1 W11322903 (Cntrl) and 1 W11319991 (Touch panel)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 10/12/2023

"Tested unit and found washer would start a cycle then go right to done never filling or sensing, ran a diagnostics cycle and found unit erroring out f7e1 Tachometer missing or wrong signal checked actuator and found not shifting to move unit into a cycle. Replaced actuator and recalibrated unit ran a wash cycle and all operations are now working to factory specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

AMANA OVEN

Model AGR5330BAS3

Near New Britain, CT 06051

Ruben C.

Job Details: 10/12/2023

Checked unit found door hinge was not in place door must have bee n pulled up reinstalled door tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Southbridge, MA 01550

Chris B.

Job Details: 10/12/2023

Replaced part and unit working normal. No damages on the door and it fitted correctly.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814WW2

Near Worcester, MA 01604

Chris B.

Job Details: 10/12/2023

Replaced all parts and unit working normal.

We serviced a

WHIRLPOOL DRYER

Model WGD5050LW3

Near Worcester, MA 01604

Chris B.

Job Details: 10/12/2023

Replaced part and unit running normal. Gas valve opened properly on all settings.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Worcester, MA 01609

Chris B.

Job Details: 10/12/2023

Complaint that the unit is not cycling through correctly. Found along Fill error code. Found hot water valve closed. Mentioned to the customer to have both valves opened. Cycled Diagnostic Test and washer running normal. No issues found.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Waterbury, CT 06704

Ruben C.

Job Details: 10/12/2023

Replaced timer ran cycle timer turned off on its own tested normal

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Worcester, MA 01609

Chris B.

Job Details: 10/12/2023

"Complaint that the unit is not cycling through correctly. Found error codes F9E1, F5E1 and F3E1. Found drain wire broken off and crossed load to neutral causing control board not sending proper voltage. Will order parts for a return visit. ; ordrng 1 W11376227 (Lower Harness Wire) and 1 WPW10276397 (Drain Pump) and 1 W11188527 (Control Board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Holden, MA 01520

Chris B.

Job Details: 10/12/2023

Complaint that the unit is not heating properly. Found loose connection. Adjusted the lines and dishwasher running normal. Found 14ohms on the control board side for the heating element and 120v on the control board for 2 seconds during the wash cycle.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near West Brookfield, MA 01585

Chris B.

Job Details: 10/12/2023

Complaint that the unit is not heating properly. Found bad thermal fuse. Replaced part and unit running normal. Great heating. Mentioned to the customer to have the venting cleared out and the dryer was left unplugged because the customer was going to clean the venting and the area behind the dryer.; used 1 279816 (THERMAL KIT) from stock

We serviced a

MAYTAG RANGE

Model MGS8800FZ5

Near Wolcott, CT 06716

Ruben C.

Job Details: 10/12/2023

Checked unit found gas valve is not opening for either broil or bake getting voltage at valve ordering valve and control; ordrng 1 W10861656 (Gas valve) and 1 W11620674 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/12/2023

Customer complained unit keeps dropping time. Upon arrival and found multiple f6e0 errors. UI and acu have been ordered twice already. Found no issues with power and found continuity through harness from hmi to acu. No issues with power and power to unit is proper 240v. Called techline. Informed techline of parts being replaced and dates. Techline said there is a new update fixing clock issues. Service pointer w11437808 that being we need To replace Ui again if they cant get Wi-Fi and replace harness to Ui from acu. Which techline said part is Signal Harness and gave part number. Sr#7737540689 .ordering UI panel and signal harness. Scheduled return call for 10-17-23 am. ; ordrng 1 W11315989 (Signal harness) and 1 W11428561 (UI panel)

We serviced a

MAYTAG WASHER

Model MHN30PDCWW0

Near Hartford, CT 06114

Chuck M.

Job Details: 10/12/2023

Installed control and tested. Washer checked ok. Spinning at high speed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, CT 06120

Chuck M.

Job Details: 10/12/2023

Installed control and tested. Washer checked ok. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near West Hartford, CT 06117

Chuck M.

Job Details: 10/12/2023

"Installed gear case, cam and belt. Tested and washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/12/2023

"Washer makes loud abnormal noise. Noise coming from cam not engaging properly. Found oil dripping from gearcase. Needs new gearcase, cam, and actuator. ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 Xtratime (Xtra time)"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC3

Near Torrington, CT 06790

Ruben C.

Job Details: 10/12/2023

Replaced control and facia tested operation normal ran regular normal gas stayed on diagnostics normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Canton, CT 06019

Ruben C.

Job Details: 10/12/2023

Replaced ice maker and seal ice maker called for water normally tested normal advised cust to allow 24 hours for ice production

We serviced a

GE DRYER

Model GTD45EASJ2WS

Near Farmington, CT 06032

Ruben C.

Job Details: 10/12/2023

Replaced timer but support for timer broke off not being held by screw put some silicone to hold in place advised cust to let silicone cure for 24 hours gave cust price for new panel if she calls within 7 days only charge for panel part number is We03x24548 152.98 plus tax

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Charlotte, NC 28214

Robert A.

Job Details: 10/12/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, NC 28269

Vincent O.

Job Details: 10/12/2023

"Found buzzing noises from compressor due to compressor out of Freon. Solid leak from condenser. Hear hissing immediately upon plugging unit in. Unit unplugged upon arrival. Plugged unit in and verified noise. Loud buzz from compressor. Unplugged and verified hissing continues from condenser until pressure is gone. Order and replace condenser. ; ordrng 1 W11548259 (Condenser), dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 10/12/2023

Customers complaint is water leaking from filter area. Found evap fan blocked with ice causing poor cooling. Thawed and cleared ice unit now cooling l. Reinstalled filter and found no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Westfield, MA 01085

Mike K.

Job Details: 10/12/2023

"Replaced torn gaskets, steamed to even out wrinkles, verified making good seal. Advices cs to leave doors closed for afternoon to allow to reform gaskets.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/12/2023

"Customer complaint is that washer is noisy at end of cycle. Inspected and found gear case is not going completely into gear causing grinding noise. Ordered gear case, wash plate, cam and belt. ; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11510461 (Wash Plate)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/12/2023

Dishwasher not cleaning. Ran test and found 120vac at motor but very hot and intermittently working needs new.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/12/2023

Completely gaskets are thick at the top skinny at the bottom of doors fridge runs all the time compared to old Frigidaire model. I found -1.3 degrees is freezer 37.1 degrees in fresh food section upon arrival no snow or frost build up inside of refrigerator or freezer gasket thickness between top and bottom of doors is normal to be different thicknesses. Cannot duplicate or find any issues with model at this time if we come back and cannot find any problems customer is responsible for payment of diagnostics fees and labor rates. Quoted to customer today of 129 diagnostics and or 299 labor. File number 7737540568 whirlpool. No problems per whirlpool tech line with unit today.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/12/2023

"Complaint washer making a horribly loud noise so loud neighbors across the street can hear it. I found cam teeth have broken off actuator arm also broken I found drive belt was extremely stretched also causing a chirping noise I replaced cam actuator and drive belt I performed a Dlms calibration cycle and diagnostics cycle I tested operation quick wash no additional issues found at this time with washer. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/12/2023

"I replaced main controls, both upper and lower oven, tested operations of ovens new issues found all elements are working properly in each oven convection fan motors, working perfectly. No further issues found no error codes and fault history after testing ovens, and allowing them to both achieve preheat of 350?."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/12/2023

Installed new harness. Tested and verified proper operation. Unit draining properly. All functions check ok.

We serviced a

KITCHENAID COOKTOP

Model KSEG700ESS6

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/12/2023

"Came to install new glass door, unit is a new build and door was broken. Took pictures. Replaced glass door pre id. Reassembled, unit was not installed yet so took pictures."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 10/12/2023

"Number doesnt work, went to address and lady at home doesnt have whirlpool oven with that model and doesnt have a service call."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/12/2023

Installed new harness and pump. Tested and verified proper operation. Unit is draining properly. All functions check ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/12/2023

Found arcing at filter board. Order and replace filter and power cord. Advised customer to not use. ; ordrng 1 WPW10531156 (Filter board) and 1 W10708076 (Cord)

We serviced a

IKEA MICROWAVE

Model IBMS1455DS01

Near Windsor, CT 06095

Chuck M.

Job Details: 10/12/2023

Customer complaint is that button on microwave does not work. Inspected and found button holder is broken. Ordered button holder. ; ordrng 1 W11116990 (button)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB04

Near Manchester, CT 06042

Chuck M.

Job Details: 10/12/2023

Installed bulb and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC700HPS04

Near Catawba, SC 29704

Jonathan J.

Job Details: 10/12/2023

"Complaint making ice dispensers, but ice will not fall through the shoot. I found shoot motor was disconnected. I reconnected ice chute door motor to user interface tested operation snow additional issues found is dispensing ice perfectly fine now dropping ice into cup and dispensing water. both hole cubes and crushed cubes are working perfectly fine. No cooling issues. Found either everything working normally."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near East Windsor, CT 06088

Gary V.

Job Details: 10/12/2023

"Installed parts listed and cycled, no longer hearing any noise, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Windsor Locks, CT 06096

Gary V.

Job Details: 10/12/2023

"Inspected and found ice maker no longer functioning, will order and return.; ordrng 1 W11455232 (Ice maker)"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A301

Near Enfield, CT 06082

Gary V.

Job Details: 10/12/2023

"Inspected and found heater broken and idler worn out, replaced and cycled tested fine.; used 1 DC97-14486A (ELEMENT), and 1 DC93-00634A (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS04

Near Enfield, CT 06082

Gary V.

Job Details: 10/12/2023

"Techline SR#7737537114. Inspected and found 4.36 ohms thru thermistor and shows out of specs, and techline wants ui panel board replaced. Will order parts and return.; ordrng 1 WPW10746274 (Ui panel board) and 1 WPW10224292 (Ff control harness w/thermistor), dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Northbridge, MA 01534

Angel R.

Job Details: 10/12/2023

"Ran diagnostics found no error codes, called tech line to help diagnose. Found outlets around the kitchen linked together with range. Elements tested ok against chassis also control seems ok. Al functions are ok in range other than breaker tripping during bake. Suggested calling an electrician to isolate 240 outlet for range."

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS20

Near Woodstock, CT 06282

Amanda R.

Job Details: 10/12/2023

Replaced lower oven front panel for door

We serviced a

KENMORE DRYER

Model 11072332512

Near Wilbraham, MA 01095

Gary V.

Job Details: 10/11/2023

"Inspected and found broken belt, replaced belt and cycled, tested fine.; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model KODE500ESS04

Near Tolland, CT 06084

Amanda R.

Job Details: 10/11/2023

Threw f2e1 error code needs new stainless console ; ordrng 1 W11086141 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 10/11/2023

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The water is leaking from the drain hose clamp. I tightened the clamp and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near West Hartford, CT 06117

Chuck M.

Job Details: 10/11/2023

Customer complaint is that dryer was not drying and control was stuck at 40 minutes. Confirmed issue and found air dry was selected. Ran diagnostics for control panel and cleared. Tested and control panel is working.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near South Windsor, CT 06074

Amanda R.

Job Details: 10/11/2023

Complaint that used once and then wouldnt start or water not entering when pushing start button no saved error codes had customer start unit for me it started normally and started filling

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KBS1

Near Vernon, CT 06066

Amanda R.

Job Details: 10/11/2023

The clip that holds the pivot bar on upper rack is warped level unit door closing normally ; ordrng 1 W11179755 (Clip)

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS3

Near Vernon, CT 06066

Amanda R.

Job Details: 10/11/2023

Replaced left front burner head tested flames even

We serviced a

GE DRYER

Model GTD33GASK0WW

Near Springfield, MA 01129

Gary V.

Job Details: 10/11/2023

"Installed new door switch and cycled, tested fine."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Ludlow, MA 01056

Gary V.

Job Details: 10/11/2023

"Inspected and found blower wheel and spline on motor shaft stripped, needs new blower and motor. Will order and return.; ordrng 1 W11549461 (Motor) and 1 W10837625 (Motor pulley) and 1 WP697772 (Blower wheel)"

We serviced a

GE WASHER

Model GTWN7450H1WW

Near Wilbraham, MA 01095

Gary V.

Job Details: 10/11/2023

"Inspected and found unit leaking thru main bearing and Gearcase seal, too costly to repair, customer doesnt want fixed."

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Bristol, CT 06010

Ruben C.

Job Details: 10/11/2023

Received box without key reordering box must have key with it; ordrng 1 W11190039 (Box with key)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Enfield, CT 06082

Chris B.

Job Details: 10/11/2023

Replaced part and unit running normal. Heating is working properly. Found 120v on the heating element working as it should now.

We serviced a

ROPER DRYER

Model RES7646KQ2

Near Enfield, CT 06082

Chris B.

Job Details: 10/11/2023

"Complaint that the unit is making noises while tumbling. Found bad motor. Quoted parts and labor. Replaced all parts and ran a cycle and unit working normal. No more noises. 1yr warranty on parts and labor.; used 1 341241 (BELT), 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW6230HW2

Near Enfield, CT 06082

Chris B.

Job Details: 10/11/2023

Complaint that the unit is not washing correctly. Ran diagnostic test and found no issues with the unit. Did a hard reset. All ran through normal. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/11/2023

"Ran washer and found unit would not start due to machine drain pump just buzzing and not pumping water, removed all water from unit and found pump windings broken not allowing water to drain, replaced faulty pump and recalibrated unit ran a wash cycle and all operations are now working to specs ; used 1 W10919003 (Drain pump) from stock"

We serviced a

GE RANGE

Model PB960SJ5SS

Near Charlotte, NC 28214

Robert A.

Job Details: 10/11/2023

Cx complaint that the units right side burners are not working. I inspected the unit to confirm the complaint. The left side burners and oven are working fine. I cycled power and tested the unit for the cx. The unit is working as designed. Cx paid for the service by check.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 10/11/2023

"Ran washer and found unit would start a cycle then go straight to done and never fill or sense, checked errors and found F7e1 tachometer missing or wrong signal ran diagnostics and found actuator not moving not allowing unit to shift, replaced faulty actuator and recalibrated unit. Ran wash cycle and unit is now filling, washing and operating to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Springfield, MA 01105

Roger R.

Job Details: 10/11/2023

"Found evidence of freezer drawer being ajar and ice and frost in fan area. Cleared ice from fan area checked evaporator. All looks good evaporator, frost pattern was proper."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB0

Near Clover, SC 29710

Mitch H.

Job Details: 10/11/2023

"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, found heater not getting hot. Replaced heater, ran diagnostics cycle again, checked and ensured proper voltage to heater and heater operating correctly. Completed diagnostics cycle with no issues. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"

We serviced a

ESTATE DRYER

Model EED4300VQ1

Near Charlotte, NC 28216

Robert A.

Job Details: 10/11/2023

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the unit is getting 243v from the wall and at the terminal block. The door switch is loose with no continuity and needs to be replaced. Im ordering the part for the return visit. Cx paid in full by check.; ordrng 1 WP3406105 (Door switch)

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