"Cx complaint that the unit is not working in bake mode because of bake element damage. I inspected the unit to confirm the issue. I found thermal damage and a break in the element. The Double line break still works for the broil function, and the surface elements still work fine. The unit needs a new bake element to resolve the issue. I called techline to document the the issue. They gave me an authorization # to cover the parts but not the labor. I left the part (bake element) with Th cx. I did not install the part because labor is not covered.Parts auth #: W17ft21wp1Service ref #: 7736620533; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

Unable to find any leaks using bubble testing. Piedmont gas on site at time of service. Showed reading of 750ppm from ALL burners. Not 2000 as previously stated. Took pics of all joints and orifices. Gas co says 750ppm is not enough for bubble detection. Tech does not have gas wand for detection. Customer will need to be referred for second opinion. Took numerous pics of all lines and joints. No cracks or kinks. No leaks found. Documented with tech line. Sr#

"Replaced evaporator fan motor and valve. Tested, fan operating properly and valve actuating. No water from dispenser. Ice maker cycles and fills properly. Found water tube frozen. Advised customer to unplug fridge and open door for a few hours to allow reservoir to thaw. If he still doesnt have water from dispenser then to call back."

"Replaced blower assembly and control. Turned breaker back on, tested, blower and hood operating and functioning properly."

"Found some debris blockage in pressure dome, was able to blow it out from the pressure hose and calibrated the unit. Ran diagnostic cycle, tested ok. Water pressure and inlet valve are ok."

Installed new parts and ran diagnostics. Unit runs and functions as it should

Unit would not go into defrost mode. Ran test and determined it was the jazz board. Replaced and defrosted all the ice located around and on evaporator coils. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

"Inspected and found door seal dribbling water and unit not properly level, attempted to level unit and replaced door seal, cycled and tested fine.; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET"

"Replaced timer. Tested dryer, timer moving and operating properly."

Complaint that the controls and lights wont respond. Found broken door switch. Replaced part and unit running normal.

"Replaced all parts and washer running normal. Need to order the control panel that broke during installation.; ordrng 1 W11112656 (Control Panel), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"

"Older son number 413-507-1173. Inspected and found multiple faults, pressure system, main control fault, lid lock fault, hmi fault, suds fault, off balance fault. Main acu not recognizing lid lock closed, cleared faults and unit ran properly, checked air dome and pressure hose, tested fine. Ordering main acu and lid lock and will call when part becomes available.; ordrng 1 W11614514 (Main acu) and 1 W11394572 (Lid latch)"

"Checked and tested all cycles. All operating properly. Heating and cycling normally. Educated customer on different cycles and controls. No issues found, operating as designed."

Washer making loud noise. Found legs not level. Leveled machine and all checks ok.

"Complaint, neither the refrigerator or the freezer are getting cold at all. I found compressor has completely failed is extremely hot to the touch locked up as I was moving the refrigerator the compressor came back on and started making a loud banging noise for a split second unit will need a compressor the jig for the compressor and a dryer to completely repair. Customer declined. Estimate is going to buy a new refrigerator."

"Found Ui panel broke and theres a big dent on bottom right hand corner. The dent is blocking bottom spray arm from rotating. Need to replace tub assembly and UI board. Told customer to check tub for damages when arrives. Told to call office when parts come in; ordrng 1 W11409866 (Tub assembly) and 1 W11622490 (UI), used 1 2xtimeframe, and 1 2xtimeframe (2xtimeframe) from stock"

Found bad Ui board not allowing the unit to defrost properly. Defrosted the fridge down for customer nice pretty aluminum evap when I was done. Checked all components unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

"Found f1e4 error , replaced control board , unit still not working, found frame of microwave warped, unit had been dropped the damages were not allowing the door switches to make up because of warp framed, There is no way to make a good repair on this microwave. Calling whirlpool tech support spoke with Chris. Techline took notes SR# 7736633398 u it deemed to not repairable. Tech line said to get customer to get customer to call customer service for any for any further information."

Not cooling. Found ball of ice on cap tube. Compressor running weak. Needs new compressor. Sealed system covered 5 years.

Customers complaint is water leaking. Tested several times and found no leaks. Found the kitchen faucet dripping under sink. Cant duplicate any problems with dishwasher customer using laundry pods.

"Mail arm not staying in place causing lots of ice. Replaced all checks ok. Freezer bulb burnt out needs new. Left fresh food door making clicking noise needs cam. ; rqstng P&A on 1 W11602886 (Bulb) and 1 WP12028505AP (Cam), used 1 W10884390 (ICE MAKER) from stock"

Installed new ice bin and verified both cubes and crushed ice setting work.

"Replaced control, plugged washer back in. Ran calibration and manual tests. All checked good and operating properly."

"Found user interface faulty, seems it has become separated and buttons are non responsive and triggering on their own at times. Quoted customer on a new user interface which is out of stock temporarily including install and she decided to buy a new dishwasher she saw on special at a store."

Replaced all parts and ran a calibration test and diagnostic cycle and we tried a regular cycle with customer present. Washer working normal.

"Found drain pan clogged, removed p-trap and dislodged debris. Draining properly now."

Customers complaint is light in fresh food section not working. Found bulb loose all checks ok.

Fresh food section at 50. Found ice build up on evaporator. Thawed ice and replaced defrost control. Please allow 24 hrs for temps to stabilize. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

Units wash plate is grinding against the wash tub.; rqstng P&A on 1 W10836692 (Upper agitator) and 1 W10919191 (Wash plate) and 1 W11223765 (Bolt)

Unit is operational however is throwing a magnetron fault due to a faulty inverter. Need to contact tech line to see about a supposed air fry function that is not present on the current display that the customer states was an option previously.; ordrng 1 W11325604 (Inverter) and 1 W11261165 (Control) and 1 W11346197 (Magnetron)

Unit is reading lower temperature than it is causing the unit to overheat due to a miscommunication between the control and the temperature sensor.; ordrng 1 W11548749 (Control) and 1 WPW10181986 (Temp sensor) and 1 W11529071 (Harness)

Installed new handle the door however was damaged in the box.; ordrng 1 W11600322 (Door)

Found faulty lid lock caus8ng unit to not operate. Replaced lid lock. Tested and verified proper operation. All functions check ok. Customer used 20 advantage bucks. ; used 1 W10810403 (DOOR LOCK) from stock

Found vent restriction causing long dry times. Tested and verified proper proper operation and heating. Unable to access outside vent. Instructed customer to have vents cleaned.

Found connection at transformer fried and detached from transformer winding causing no heat. Order and replace transformer. ; ordrng 1 W11545871 (Transformer)

Very light frost pattern on evaporator compressor is clicking. Upon arrival. Overload relay. Not a defrosting issue. Customer also says no ice. I do believe I said the ice issue was caused by a temperature issue. I cycled icemaker half a cube dispensed. Water pressure was great. customer just replaced water filter. ; ordrng 1 W11370574 (Compressor)

"I replaced tub tub leaking during pressure testing around sump assembly I replaced motor thinking it may have been motor sump issue but sadly not so. Unit will need tub again. Will need 2xtime again. Customer cannot use without risk of damage to flooring due to leak. Whirlpool File number 7736636690 defect per tech line order and replace tub ; ordrng 1 W10909756 (Tub), used 1 W11025157 (MOTOR/SUMP) from stock"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Tested thermostat and hi limit. Replaced both. Dryer now has heat. Did advise customer to have dryer vent exhaust cleaned.; used 1 279769 (THERMAL CUTOFF), and 1 WP3977767 (THERMOSTAT) from stock"

Upon arrival you can hear the evaporator/freezer fan. Ran test to differentiate between which fan. Test 3. Ordering freezer fan from whirlpool. Office will reach out to customer to schedule follow up visit.; ordrng 1 W11603851 (Freezer fan motor)

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The display works but it shows an error code: f9e0. I checked the outlets polarity, its word wrong. There is 124v coming through neutral. L1 has 123v but L2 has no power. The unit is fine Th outlet is the issue."

Found blower wheel rubbing on housing cover making loud noise during operation due to worn/torn felt. Order and replace blower wheel and felt pad. ; ordrng 1 W11596046 (Seal) and 1 WP697772 (Wheel)

Found f8e1 long fill error caus8ng unit to not complete cycle. Found issue being caused by anti-kink line butted up against pressure switch. Pushed line away from switch and tested unit. All functions check ok.

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

Installed new pump/motor assembly. Tested and verified proper operation. All functions check ok. Unit was not mounted upon arrival. Informed customer tech cannot mount to cabinet. Customer will mount.

Replaced ice maker and tested. Cycled and filled properly. Found ice buildup on evaporator. Removed cover and found thermistor not attached. Per service pointer W11550688 ordering thermistor clip and control.; ordrng 1 W11546684 (Clip) and 1 W11566851 (Control)

"Inspected and found freezer door being left open, causing frost, ice and loss of cooling. Cleared ice and informed customer about closing door."

"Inspected and found drive pulley nut loose and tightened, ran calibration and cycled and tested fine."

"Appoint dishwasher, not draining 100% of all the water out of the dishwasher. Water still is remaining at the end of the cycle. I found with the water that is in the dishwasher is underneath of the filter when the filter is removed that amount of water is normal if the water level is ever over the top of the filter screen And that is not normal. Customer is not experiencing that specific issue only about a cup of water in the bottom of the dishwasher underneath of the filter remains. I found that when dishwasher is draining the garbage disposer is foaming over Sudsing up. No issues with draining found at this time. Educated customer on normality of the dishwasher heater is also working perfectly fine customer also complaining about how dishes are not drying no rinse agents being used in the rinse aid dispenser. Customer needs to fill rinse aid dispenser. And add rinse agent at least once a month to dispenser. Also, customer needs to run hot water at sink faucet cleared of seven E1 error code incoming water temperature to cold error code, Dishwasher is a plastic tub dishwasher. plastic is an insulating material, causing a poor drying performance issue. that is why rinse agent is required for proper drying performance."

"Tested dryer found not drying clothes, ran time dry cycle found cycling thermostat not cycling back on. Replace with thermostat kit unit now cycle and heating to specs.; used 1 279816 (THERMAL KIT) from stock"

"Tested unit and found machine would run but make an awful banging noise and tub would jump wile tumbling, removed drum and found rear right roller had flattened out causing noise and jumping, checked all other rollers and idler found ok. Replaced roller and lubed ran a cycle and unit is now running and operating to factory specs ; used 1 DC97-16782A (DRUM SUPPORT) from stock"

"Installed fan motor, blade and shroud. No noise found."

Customers complaint is when using bake the oven will shut off and give E-0A( oven temp sensor fault) ohmed out sensors at room temp found 1.1k let heat up to 350 and tested sensors found 1.6k ohms the sensors are testing good. Preheated oven to 350 and met cycle and the oven cycled and didnt pop up any error codes. Would recommend replacing main PCB. Cant duplicate any problems today.

"Complaint compressor was replaced unit not getting cold in the freezer section properly. I found compressor was not installed properly filter dryer. Still the factory filter dryer has never been changed. I found compressor was way overcharged compressor. Vacuum is a positive for psi no way to check high side pressures compressor making a loud, buzzing noise unit will need a new compressor and will need to be purged with nitrogen upon re-placement. Refrigerant that was currently installed is non-reactive to flame does not appear to be our 600. When small minute amounts were purged from process tube. No issues found with evaporator core fourth control board found at this time. ; ordrng 1 W11370574 (Compresser)"

"Open close door error cannot use microwave I found Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: November, 2021 I found inner door has a lot of play in I found right hand harness is not clicking properly not activating properly. Also found F6 E2 F1e8F2e0 f2e1 error codes in fault history. On top of door hinges, enter door assembly being cracked from enter door failure latch assembly unit may also need a main control board microwave appliance manager to fix Foley. Customer stated unit was heating perfectly fine prior to door issue one day they just open the door and then closed it, and microwave would not start again just says closed door every single time. customer declined estimate today. Hast to think about it. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

"Complaint refrigerator, forming a bowl of ice at the top of the refrigerator freezer section top of the liner. I found a gap at the top corner of the liner, thick enough for me to put my pinky into. I sealed gap in liner with silicone adhesive food grade. A reformed door gasket found door gasket also was slightly deformed at the top of the freezer door I tested operations to make sure door is shutting properly. Make sure everything is in alignment as well. As far as the door Cisco no additional issues found with door at this time. Spring noise is normal cannot adjust spring so that it cannot rub. 7736631149 whirlpool file number. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

Found cooling fan making intermediate noise and was struggling on high to get up to speed and then it would fluctuate. Need to replace cooling fan motor will return when parts come in; ordrng 1 W11245567 (Cooling fan motor)

Replaced freezer door and changed over shelf gasket was intact and in good condition. The new fresh food door was damaged on bottom left corner I have ordered new door told customer to give us a call when part comes in.; ordrng 1 LW10636410 (Fresh food door) and 1 W11178521 (Badge)

"Found dryer dead no operation checked door switch and it was broke. Checked venting, safety thermostats all checked good. Replaced door switch unit ran and checked okCALL COMPLETE JL; used 1 WPW10569603 (DOOR SWITCH) from stock"

I replaced belt cam kit for grinding noise and actuator shifter I performed a calibration process no additional issues found with washer at this time. ; used 1 W11239857 (BELT) from stock

Dishwasher had fault code F2 E7 meaning motor failure. Replaced dishwasher sump assembly thru truck stock that was triaged thru office. Unit ran and checked ok . The house was under construction took pictures of scuffed floorCALL COMPLETE JL

Customer complaint is that condenser fan motor is not working. Inspected and found condenser motor is not drawing current. Voltage is present. Ordered condenser fan. ; ordrng 1 W11613295 (Condenser Fan Motor)

Customer complaint is that dryer was noisy. Inspected and found blower wheel broken. Replaced blower wheel and tested. Dryer checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

Customer complaint is that dishwasher is not running cycles. Ran diagnostics and found error codes. F6e4 Float switch open. F7e1 no heat. Float switch checked ok. During automatic test cycle found wash motor receiving voltage and clicking but not working. Dishwasher needs wash motor. Quoted P&L. Customer will decide later. ; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP

"Ran diagnostics, no stored error codes. Set oven to 350, put my thermometer in. Allowed oven to preheat, found temperature off approximately 25 degrees. Adjusted calibration and instructed customer on use of control. Oven now heating and operating properly."

Found unit is garage causing cooling issues due to ambient temps out of range. Explained to customer that these units require specific temps or cooling issues occur. Tested and verified proper operation of fans and defrost. All functions check ok.

Ran unit thru diagnostics found it leaking thru gearcase. Ordered parts and will return when parts arrive. Customer will call office when outer tub arrivesJL; ordrng 1 W11454741 (Gearcase) and 1 W10371566 (Outer tub) and 1 WP3951744 (Washplate) and 1 2xtimeframe (2xtimeframe)

"Cs says it did one load after last repair before going back to doing same thing.Verified on arrival, unplugged/plugged in and sameNo errors in history.Motors reading 4.9, 4.850.6 uf on cap121vac at wall, 120.9 at control, control led blinking Reconnected everything and runs trying to run cycle still locks, moves the basket a little, stops then drains with done light on.Went into diagnostics again, still no error codes, ran self test and went through all steps fine.Went into normal wash and running properly.Let run for 10+ minutes, then cancelled, started second normal cycle and working fine again.Called techlineDocumented all findings from this and previous trip.Had me leave unit running clean washer cycleIf issue returns replace wiring harness again.Sr#7736627687"

Found customer was not using machine properly. We have educated the customer on how to start machine. Unit requires authorization. Unit ran and checked okCALL COMPLETE JL

Found top rack misaligned on track causing top rack to sag and be stiff when pulling in/out. Removed and reinstalled track properly. Tested and verified proper operation. All functions check ok.

Found left side hinge popped out of place causing door to hang. Removed and reinstalled door properly and secured. Tested and verified proper operation. All functions check ok.

"Removed old compressor and dryer crimped in all couplers and pumped unit down checked vacuume and unit held. Filled machine with r600 and checked cooling, unit evap now frosting up and working to specs advised customer on giving unit 24 hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W10898074 COUP LOKPREP SEALANT , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

"Inspected and found evap fan motor making squealing and grinding noise, quoted for repair and they will call."

"Inspected and found ff temp at 15-20 degrees on normal setting, air damper hanging open and ff module no longer working, will submit estimate and call.; rqstng P&A on 1 WPW10196393 (Air damper) and 1 W11527432 (Ff module) and 1 W10884720 (Thermistor harness)"

"Inspected and found evaporator motor broken, spoke with Brian and he said to submit for part research and call customer with part availability.; rqstng P&A on 1 11002015001677 (Evap motor)"

"Found unit has a noisy damper module. Also need left hand pantry end cap. Quoted $239 labor plus $49.99 for end cap and $119.99 for damper door. ; ordrng 1 WPW10121977 (Pantry, end cap) and 1 WPW10594329 (DAMPER CNTRL)"

Unit has bad rear drum rollers. Quoted $79.99 for rear rollers and $239 labor to order and return to install. Note unit was missing the three screws for the top cover. ; ordrng 1 AGM75510755 (Roller 2 pack)

Checked unit ran diagnostics normally no error codes lock is locking normal

"Tested and checked oven temperature. Found it running very close to setting. Instructed customer on use of control and how to change calibration. Retested, operating properly. No other issues found."

Lost complete cooling compressor running needs sealed system work ; ordrng 1 WPW10507886 (Compressor)

Installed new chute unit is fully operational and sealing properly.

"Customer had oven on when I arrived. Checked and found control panel and knobs very hot. Inspected oven door, gasket, and closing of door, no issue found. Called tech line spoke to Chris SR# 7736623942, he referred me to document W11544031 surface temperature limits. Checked temperatures of control panel, maximum reading I got with my meter was approximately 128 degrees. Maximum allowed temperature according to document is 152 degrees. Unit is within standard. Operating as designed.Customer not happy with findings, referred them to Whirlpool customer care."

Installed lower wash arm operation normal

Installed new trim kit unit is fully operational.

"Found rust spots on both RC and FC doors, will order and ship to customer and they will contact us to reschedule. Will need second tech for FC door install due to wire harness at bottom of hinge. ; ordrng 1 LW10912110 (dor-fip) and 1 W11223753 (nameplate) and 1 LW10913113 (dor-fip)"

"Found leak at dish charge mine at compressor. Repaired leak and replaced filter drier. Pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), 1 W10898074 (COUP LOKPREP SEALANT), and 1 R600A (R600A 14.8 OZ) from stock"

Not agitating the wash plate is stripped took agitator off ; ordrng 1 W11418231 (Wash plate)

Installed UI and main control. Unit tested ok.

There are marks on the ff section door above the door gasket needs new door ; ordrng 1 LW10672966 (Freezer door) and 1 LW10672972 (Stainless door)

"Correct phone number 413-250-2693 Inuit has a burnt terminal at heater connection. Will need new harness. Defrosted unit and will order part. ; ordrng 1 W11581973 (Harness, wire)"

"Inspected and found drain pump not pumping and drain hose defective and causing no drain situation, installed drain pump and will order hose and return.; ordrng 1 8269144A (Drain hose extension), used 1 W10876537 (DRAIN PUMP) from stock"

Unable to recreate issue. Unit is fully operational.

"Units front right burner not lighting due to a misaligned burner cap. Adjusted burner, unit is fully operational."

"Customer states that from upstairs the unit sounds like metal grinding. Placed unit into quick wash to find no noise however the motor turns and the belt is in tact but the motor just free spins with no agitation. Placed unit into drain spin the unit spins with no noise, indicating a failed gearbox. ; rqstng P&A on 1 W10721967 (Cam) and 1 W11454372 (Gearcase) and 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate)"

Unit is throwing off balance error. Found units front right leg has no resistance from a bent cabinet. Causing the leg to vibrate up into the unit. ; rqstng P&A on 1 W10677265 (Cabinet) and 1 W11178521 (Nameplate) and 4 WPW10687506 (Leg)s and 3 W11197416 (Absorbers)s

Dryer not starting. Found good supply power. Found open thermal fuse and vent clogged. Replaced and tested dryer now heating but vent must be cleaned.!if problem happens again and bent not cleaned then the warranty will be voided. ; used 1 WP3392519 (THERMAL FUSE) from stock

Washer makes loud noise during HSS. Found bearings failing needs new bearing kit. Quoted customer. ; ordrng 1 W10435302 (Bearing kit)

"Found unit grinding during spin due to bad gearcase. Order and replace gearcase, cam, and washplate. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam), rqstng P&A on 1 2XEXTRA (2XEXTRA), ordrng 1 W10902814 (Washplate)"

Found f2e1 error on oven console. Replaced console. Set unit and verified proper operation. All functions check ok.

Complaint the microwave door not closing properly. If you lean on the right or push door it will run. Found the unit not mounted. Pulled the unit out a few inches and the door worked everytime. Called whirlpool techline Sr#7736626485. Instillation issue. Unit possibly shifted in the cabinet and needs to be adjusted. Customer stated whirlpool delivered and was not able to fully install unit last year. Customer will attempt to level and secure unit to prevent movement or shifting of the unit.