Service History 300 - Advantage Appliance Repair

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/15/2023

"Installed new door, hinge and arm. Unit is fully operational.; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/15/2023

Installed new timer timer in operable and completing the circuit how the unit will not heat due to a lack of proper voltage to the unit unit. Instructed customer that an electrician would need to be contacted to have the dryer circuit fixed before the dryer will heat.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Charlotte, NC 28208

Robert A.

Job Details: 06/15/2023

Cx complaint that the unit is not starting again. I inspected the unit and confirmed the complaint. The cx said they had a power outage and it has not worked since. The control is getting 122v but the UI panel is not coming on at all. I replaced the UI panel and tested the unit for the cx. The unit is working as designed.

We serviced a

KENMORE REFRIGERATOR

Model 795.7103901

Near Enfield, CT 06082

Chuck M.

Job Details: 06/15/2023

Customer complaint is that refrigerator is not cooling. Inspected and found fans and compressor running. No frost pattern on evaporator. Sealed system issue. Quoted customer for P&L. Customer will buy new.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/15/2023

Installed new control and switch. Tested and verified proper operation. All functions check ok. No errors.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near York, SC 29745

Mitch H.

Job Details: 06/15/2023

"Tested and ran diagnostics. Microwave stops and shows error after approximately 20 seconds. Entered diagnostics, found F1E6 magnetron error and F6E0 communication error. Ordering console, control, inverter and magnetron.; ordrng 1 W11428561 (Console) and 1 W11261165 (Control) and 1 W11325604 (Inverter) and 1 W11346197 (Magnetron)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/15/2023

Found blower wheel rubbing on housing cover due to worn felt seal. Order and replace seal and wheel. ; ordrng 1 W11596046 (Seal) and 1 WP697772 (Wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/15/2023

Found evap completely frozen over causing no cool condition. Order and replace harness. Instructed customer that unit will need to be thawed upon return. ; ordrng 1 W11545823 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/15/2023

Found agitator broken and will not lock together. Replaced agitator. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28210

Robert A.

Job Details: 06/15/2023

"Cx complaint that the Rc doors are uneven. I inspected the unit to com firm the complaint. The doors are slightly uneven. I adjusted the feet to even the door as best I can without effecting the stability. The door are still slightly uneven, barely noticeable. No more adjustments can be made without the unit wobbling. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28210

Robert A.

Job Details: 06/15/2023

"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found an error code: f4e3. I cleared the code and ran a service cycle, no water entered the unit. All other components were fine. I checked voltage at the water valve during filling from the control, it sent 122v and the water valve solenoid vibrated. 123 volts were sent to the drain pump while it ran and the float switch works fine as well. I removed the hose at the valve and no water came out with the valve wide open. The unit is fine, water supply from the home is the issue."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/15/2023

"Removed and replaced tub and cam. Tested and ran calibration. All tested good. Started cycle and let washer fill and agitate. No unusual noises, operating properly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/15/2023

"Replaced control and drain pump. Plugged washer back in, ran DLMS calibration. Tested washer, all functions operating properly."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Enfield, CT 06082

Chuck M.

Job Details: 06/15/2023

Customer complaint is that dryer was not drying. Ran dryer and it is heating and cycling properly. Inspected venting outside and it is blowing properly. Dryer checked ok. Customer thinks she might have had dryer set to air fluff.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Lexington, NC 27292

Jenn F.

Job Details: 06/15/2023

On arrival unit was unplugged. Plugged unit in compressor shutting off on overload. Checked amperage on compressor. Reading 19amps locked compressor reading is 12.97amps. Need new compressor order part. ; rqstng P&A on 1 W10507884 (Compressor) and 1 W11506635 (Process)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGCD2444SA2A

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/15/2023

Found latch broken causing door to not shut properly. Unit will need latch. Customer would like to discuss. Will call if repair needed. Customer is paid in full 324.52; ordrng 1 5304516818 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Troutman, NC 28166

Vincent O.

Job Details: 06/15/2023

"Found icemaker stuck in harvest position. Will not return home. Found wires pinched at hinge area but look in tact. Replaced icemaker. No resolve. Order and replace door. ; ordrng 1 W11561286 (Door stainless), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS0

Near East Windsor, CT 06016

Chuck M.

Job Details: 06/15/2023

"Installed control, panel and facia. Tested and dishwasher checked ok."

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near Charlotte, NC 28209

Robert A.

Job Details: 06/15/2023

"I tried to install the ordered part for the cx, but the new door assembly does not have the bracket to hold the double insulated glass in place. I checked the original door and it was not crooked or warped, nor were the hinges. I checked the unit and its perfectly leveled. The issue is the door rubbing the door molding on the right side. With the unit being level I checked the door molding and its crooked. It bows outward, its even at the floor but bows to the left gradually with height. The unit is good to go but the cx would still like to replace the upper door assembly. I called techline to document the issue with the door. They suggested to research with the parts provider because everything looks good on service matters. Im ordering the part for the return visit. The part number is different on service matters, I copied the part number directly.7736643102; ordrng 1 W11296087 (Upper door assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Charlotte, NC 28205

Robert A.

Job Details: 06/15/2023

Cx complaint that the unit was leaking water. I inspected the unit to confirm the complaint. I found an error code: f6e4. I cleared the code and ran a service cycle. All components passed with no issues. No leaks were present. Th unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3Q AS

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 06/15/2023

Tub cracked broke. Leaking on floor. I found tub damaged am ordering tub and washplate and Gearcase. Tub will be shipped to customer ; ordrng 1 W11219115 (Tub) and 1 W10752283 (Washplate) and 1 W11449840 (Gearcase) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Indian Land, SC 29707

Jonathan J.

Job Details: 06/15/2023

No cooling issues I found condensation is caused by humidity of environment and gasket not sealing properly. Missing magnet segments ; ordrng 1 WPW10714545 (Gasket)

We serviced a

MAYTAG DRYER

Model MED6230HC2

Near East Windsor, CT 06016

Chuck M.

Job Details: 06/15/2023

Customer complaint is that dryer was not starting. Inspected and found display screen was on but blank and dark. Reset power and tested. Dryer is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Windsor Locks, CT 06096

Chuck M.

Job Details: 06/15/2023

Customer complaint is that door gasket was torn. Replaced and corrected with blow dryer. Showed customer it works. ; O-emld tckt

We serviced a

KENMORE WASHER

Model 41272210

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/15/2023

"Complaint wash machine, staining clothing, leaving black marks that will not come out even with Oxsee clean on white clothing. Staining is in the shape of the washing machine tub. I found no debris in drain pump assembly washing machine is not having any issues. Draining wash machine needs a deep clean multiple multiple times to get rid of bacteria, leaving staining only way we can fix quickly would be to replace the tub. Customer declined that option is going to go with cleaning tablets multiple times over the course of several months."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/15/2023

"Called tech line spoke to Chris SR# 7736639536. He thinks drain pump is overheating and will not run until it cools down. Replaced drain pump, tested, all functions operating properly at this time. Started cycle before I left, asked customer to call me when done and left me know f unit drained. Customer called and said everything s working correctly.; dspstn on spec-tagged invntry: 2 W10876537 DRAIN PUMP"

We serviced a

WHIRLPOOL RANGE

Model WEGA25H0HZ0

Near Dudley, MA 01571

Chris B.

Job Details: 06/15/2023

Complaint that the front right burner is not lighting up properly. Found burner head not set properly not letting gas flow correctly. Showed customer how the burner sets and all is normal. No issues found with the range nor parts are needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dudley, MA 01571

Chris B.

Job Details: 06/15/2023

Complaint that the unit is not cycling through properly. After verifying found bad and kinked drain hose and drain pump. Will order parts for a return visit. !Important! Customer asked please send Chris on the return visit.; ordrng 1 W11399437 (Drain Pump) and 1 W11244231 (Drain Hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/15/2023

I replaced parts preid but Wire of ice bin was under solonoid causing ice maker to never dispense anything but crushed ice no additional issues found

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/15/2023

"I replaced drum and motor I tested operations no additional issues found tick is still noticeable, but is drastically quieter compared to what it was. No additional issues. Ticking noise is normal for the specific model. It is operational noise. Noise is not coming from blower or idlers noise is coming from motor area cannot make any quieter."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Southington, CT 06479

Jimmy R.

Job Details: 06/15/2023

"Tested unit found not washing ran diagnostic and found error codes F4e3 wash motor error, F7e1 no heating, found unit filling with water but not washing. Ran diagnostics and ran wash motor found unit only washing on one cycles when diverted would move, sump faulty. Replaced sump&motor and also found drain pump weak and windings full of water causing poor drainingm replaced pump and unit is now working to factory specs ; used 1 W11085683 (MOTOR/SUMP), and 1 WPW10348269 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Southington, CT 06479

Jimmy R.

Job Details: 06/15/2023

"Check unit as per customer for leaking, unit leaking from door gasket when fill up and washing, the gasket is cut and leaking from the front. Part order and schedule for return service.; ordered 1 W11106747 (BELLOW) Cllctd $561.52 CC Ref # 8274408079"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Southington, CT 06489

Jimmy R.

Job Details: 06/15/2023

"Check unit found not operations from control, check power at terminal block found 120v going to unit. Remove control panel and found connector wire fell off, reconnect wire and put control panel back. Check unit operating and working to specs."

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/15/2023

"Replaced all parts on the washing machine. Tested operations verified. No leaks. Everything is working properly now. Ran a diagnostic cycle as well. No error codes found. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW 1 WPW10443885 DOOR LOCK , 1 WPW10448876 SWITCH-WL , and 1 WPW10605427 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Southington, CT 06489

Jimmy R.

Job Details: 06/15/2023

"Install new freezer door, fix fresh food door gasket and check doors closing as per operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/15/2023

"Found icemaker empty of water the arm also on the icemaker was hanging real low the new ones do not. Advanced icemaker to put in water filled correctly and cut off correctly. All components operated normally, unit ran and checked okCALL COMPLETE JL"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Worcester, MA 01604

Chris B.

Job Details: 06/15/2023

"Replaced all parts and washer running normal. No leaks detected. Ran calibration test and diagnostic cycle and unit running normal.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754158 STATOR , 1 W10754448 CLUTCH , 1 W10902814 WASHPLATE , and 1 W11393685 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Bristol, CT 06010

Ruben C.

Job Details: 06/15/2023

Checked unit found comp staying off too long unit defrost then starts to act fine ordering control could not give cust return ; ordrng 1 W11035836 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/15/2023

"Found unit working fine at time of visit, went ahead and replaced both boards put unit into test mode all operations were normal. Customer said icemaker in fresh food was slowly producing ice. Since unit was working properly at time of visit we ask the customer to see how icemaker works from this point forward. We also leveled doors for customer.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/15/2023

"Check unit as per customer complain RF burner not cycling off only stays on high. Found that switch is bad burner stays on high in any position the switch is turn. Replace dual burner switch and check burner cycling on high and low.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT , used 1 WPW10434452 (Switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Vernon, CT 06066

Jeremy B.

Job Details: 06/15/2023

"Found freezer door rails jamming up causing freezer door not to close. Needs new left and right door rails. ; rqstng P&A on 1 WPW10397636 (Rail left), ordrng 1 WPW10397635 (Rail right)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near South Windsor, CT 06074

Jeremy B.

Job Details: 06/15/2023

Found pantry harness damaged causing drawer to get stuck. There is water under pantry drawers. Evap drain clogged. Needs drain cleared. Water dripping from disperser needs new. ; rqstng P&A on 1 W11170612 (Pantry harness) and 1 W10919724 (Dispenser)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near South Windsor, CT 06074

Jeremy B.

Job Details: 06/15/2023

Wash motor getting power but not running. Replaced motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

GE DRYER

Model GTDP300EM1WS

Near East Hartford, CT 06108

Jeremy B.

Job Details: 06/15/2023

Timer not working properly. Found know broken causing stem to slip. Needs new knob. Customer will buy.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304DSS0

Near Bolton, CT 06043

Jeremy B.

Job Details: 06/15/2023

"Installed new parts and ran test with clear door. Found water leaking at bottom where sump gasket seals with tub. Needs new motor sump assy. ; rqstng P&A on 1 WPW10455261 (Motor sump assy), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lexington, NC 27295

Jenn F.

Job Details: 06/15/2023

Installed new control board and sump. Ran diagnostics. No leak. Also install top rack upgrade kit. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/15/2023

Found rust spots where outer door meets control. Runs in different spots all along seam. Ordering outer door.; ordrng 1 W11087377 (Outer door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dallas, NC 28034

Mark C.

Job Details: 06/15/2023

Customer states the units heater is not working. Ran a diagnostic and calibration cycle unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, CT 06062

Ruben C.

Job Details: 06/15/2023

Replaced harness control and latch tested operation normal ran diagnostics normal draining normal; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

KENMORE REFRIGERATOR

Model 596798722991

Near Plymouth, CT 06782

Ruben C.

Job Details: 06/15/2023

Checked unit found bimetal metal open replaced bimetal tested operation normal; used 1 WP10442411 (BIMETAL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Canton, CT 06019

Ruben C.

Job Details: 06/15/2023

Checked unit found freezer door has damage to door liner cuasing air to go in gave cust estimate for door unit is not under waranty was bought as is from dent store

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Plainville, CT 06062

Ruben C.

Job Details: 06/15/2023

Checked unit found freezer evap frozen found heating element was disconnected reconnected and tested normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Farmington, CT 06032

Ruben C.

Job Details: 06/15/2023

Replaced fan motor tested operation normal no more noise from fan

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Farmington, CT 06032

Ruben C.

Job Details: 06/15/2023

Checked unit found drain pump seizing intermitently replaced drain pump tested operation normal; used 1 W11497943 (Drain pump) from stock

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Iron Station, NC 28080

Mark C.

Job Details: 06/15/2023

Unit is not activating due to to the drive pulley being stuck to a melted shield. Removed shield to find the the nut on the drive shaft has come loose. Applied blue thread locker and torqued down the nut. Placed unit into drain spin unit is fully operational.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, NC 28037

Mark C.

Job Details: 06/15/2023

Unit will advance 2 minutes a day due to a programming issue within the display.; ordrng 1 W11598165 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Watertown, CT 06779

Jimmy R.

Job Details: 06/15/2023

"Check unit due to customer complain ice is clumping not coming out or coming out too fast. Check dispenser operations, remove ice bin and notice ice frozen in lumps in bin. Remove good individual ice, clean bin and give customer education on dumping ice if not using ice on regular basis to prevent ice from building up."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ

Near Agawam, MA 01001

Mike K.

Job Details: 06/15/2023

"Cs says not getting water, tested and water level did seem a little low, found water valve was only open about a quarter of the way (cs said they had a leak at valve ,which is why they turned down.. no leak during testing) fully and filled fine. Wash motor running fine. Also said they had hit cancel, would turn off, then turned off and back on again, tried several times and worked correctly each time.Multiple fills found to be proper, cancel drain working properly each time as well, wash motor working and verified spray arm movement.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, MA 01085

Mike K.

Job Details: 06/15/2023

"No response on display on arrival, verified 120vac coming to control. Replaced control and ran self test, fails at spin (agitates fine), starts to spin the immediately stops test, same in recalibration cycle, giving error f1e2, motor control fault.Cw reading 4.8, cow reading 9.2 out of spec but in spec at motor 4.5/4.6.49.5 uf on cap (tested with stock cap and same results)Motor harness check from tech sheet all checked good.Ordering control, motor and lower harness.; ordrng 1 W11283592 (Motor) and 1 W11116592 (Control) and 1 W11095106 (Harness), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Coventry, CT 06238

Jeremy B.

Job Details: 06/15/2023

Found wash plate stripped out and shaft in gear-case worn causing washer not to agitate. Needs new wash-plate and gear-case. Quoted customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mint Hill, NC 28227

Robert A.

Job Details: 06/15/2023

"Cx complaint that the unit makes a clicking noise and does not agitate. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit completed the cycle with no issues. I ran a normal cycle to reenact the issue. The cycle started fine, it filled and began to ash with no issues. Th cx said this happened multiple times in the past week. Im ordering a new control board to resolve his intermittent issue.; ordrng 1 W11513246 (Control board)"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311SS0

Near Sturbridge, MA 01518

Chris B.

Job Details: 06/15/2023

Complaint that the unit is not powering on anymore. Found bad wall outlet powered on unit using another electrical outlet and unit powered on and heated up water and microwave working correctly. Tried the original outlet and didnt power on as in the beginning. Customer will have the outlet looked at. Found no issues with the microwave. Collected trip fee

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS05

Near Avon, CT 06001

Ruben C.

Job Details: 06/15/2023

Cust had unit pulled out for me replaced control and ignitor new ignitor started sparking tested operation normal oven heating

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/15/2023

"Found freezer door not sealing all the way, frost built up all over freezer inside of unit. Removed all ice from freezer and installed new door and gasket. Advised customer how to properly open and shut door using center of handle. Unit ran and checked ok CALL COMPLETE JL AND RS"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/15/2023

Customer caught refrigerator in defrost heard hissing and sizzling. Customer has waterline hooked up with out a ice maker I replaced water valve and then shut water off. Ran unit thru test mode unit ran and checked okCALL COMPLETE JL AND RS

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Charlotte, NC 28226

Ryan S.

Job Details: 06/15/2023

Found drain pump not sealed on sump assembly properly from previous tech. Reattached pump with complete seal. Unit was ran thru test mode no leaks found. Dishwasher ran and checked ok.CALL COMPLETE JL AND RS

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE05

Near Charlotte, NC 28270

Ryan S.

Job Details: 06/15/2023

Customer complained freezer not freezing properly. Upon arrival found freezer evap frozen over. It freezer fan running found defrost heater not energizing working but voltage to heater. Ordering defrost heater and evap thermistor. Informed customers office will call when parts come in. ; ordrng 1 W11311043 (Defrost hater) and 1 W11649686 (Evap thermister)

We serviced a

WHIRLPOOL ICEMAKER

Model GZ25FSRXYY0

Near Charlotte, NC 28216

Mark C.

Job Details: 06/14/2023

Installed new control and filter tank unit is fully operational.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Huntersville, NC 28078

Mark C.

Job Details: 06/14/2023

"Installed new control,harness, pressure switch, and hose unit is fully operational."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Huntersville, NC 28078

Mark C.

Job Details: 06/14/2023

"Customer states unit will skip from sense to done occasionally. Ran diagnostics no stored error messages. Inspected the pressures hose no blockages nor leaks. Ran calibration setting, unit has a high pitch squeal coming from the gearbox when spinning, indicating a failing gear case. ; ordrng 1 W11449840 (Gear case) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/14/2023

Customers complaint is when she puts food in drawers at bottom of fresh food section spoils fast tech took temps in both sections and found 0 and 38 and all checked ok.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/14/2023

"Customer complaint is that range was not working. Inspected and found terminal block and power cord shorted. Did not have 3 prong power cord on truck stock. Scheduled customer for 6/16 PM appointment. Customer would like sooner appointment for 6/15 if possible. ; used 1 PT220 (RANGE CORD 4' 3 WIRE), and 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, CT 06112

Chuck M.

Job Details: 06/14/2023

"Customer complaint is that washer was making noise at beginning of cycle. Inspected and found cam pulley strip and actuator not sliding all the way across. Replaced cam and actuator from T/S and tested. Washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Ellington, CT 06029

Gary V.

Job Details: 06/14/2023

"Arrived and checked connections with bubble check tests, found no leaks, found freezer temp at -2 and ff compartment at 37 degrees, compressor pumping properly and all fans running and temps set at proper settings. All functions test normal at this time."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LS2

Near Hartford, CT 06112

Chuck M.

Job Details: 06/14/2023

Customer complaint is that front right burner is not working. Tested voltage to element and it is receiving proper voltage but not heating. Ordered element. ; ordrng 1 W11517959 (Right Front Element)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/14/2023

Customer complaint is that dishwasher would not run cycle. Ran diagnostics and found error codes. F7e2 wash motor failure. F8e4 overfill switch. Ordered wash motor. ; ordrng 1 W11460946 (Wash Motor)

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SSDUDE1

Near Clover, SC 29710

Mitch H.

Job Details: 06/14/2023

Replaced all LED modules. All lights now operating properly in both freezer and refrigerator sections.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Smyrna, SC 29743

Mitch H.

Job Details: 06/14/2023

Installed freezer door gasket and insured proper seal. Refrigerator door gasket received was incorrect. Received part #W10830274 not W10838574. Reordering refrigerator door gasket.; ordrng 1 W10838574 (Gasket)

We serviced a

SAMSUNG DRYER

Model DV42H5200EW

Near Agawam, MA 01001

Mike K.

Job Details: 06/14/2023

"With a load the drum wont turn. Turns when empty, says it was hard to turn by hand at one point. Turned unit on empty and ran fine, took apart and all roller and idler turn fine, belt had some marks on it, looking like has slipped.Replaced belt. No charge for belt, just labor; used 1 LB1655 () from stock"

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Westfield, MA 01085

Mike K.

Job Details: 06/14/2023

"Unit is not starting, found dial is stripped so was staying in off position, rotated and unit started properly.Quoted for knob, denied, plans to replace themselves. Collected for service call only"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/14/2023

"Unit locked with clothes inside door locked light blinking, unit wouldnt turn on for me. Unplugged and plugged in and no lights and not responsive, manually unlocked door and removed clothes, unit now had drain pump come on and gave f3e1 error, removed water level sensor an blew through line to clear, reassembled, unit comes on, but will not start and is locked again, same with new lock, put old lock back in unit.Error historyF3e1, F9e1, f5e2, f8e1,Cleared and ran self test. Failed at drain. Found drain trap clogged, cleared and pump working, ran quick wash, filled and went into agitate fine, cancelled and drained fine. Ran self test, completed fine.Put clothes back into unit and put on drain and spin to get rid of old water in clothes.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/14/2023

"Display went dead mid preheat, has not come on since, cs flipped all breakers. Verified display non responsive. Pulled unit out using sliders, no voltage at terminal, checked at outlet and no voltage there. Power cord connectivity checked fine.Collected for service call only, did not want to give email address, no need for reciept."

We serviced a

SAMSUNG REFRIGERATOR

Model RS265TDBP/XAA 02

Near Belchertown, MA 01007

Mike K.

Job Details: 06/14/2023

"Rf not cooling, been at 54-59 degrees. Evap cover is frosted and fan not blowing, steamed clear cover and found fan frozen up rest of Evap was basically clear, Was able to free fan and when reinstalled fan is running, but with a wobble sound. Quoted for fan, denied.Collected for service call only"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near South Hadley, MA 01075

Mike K.

Job Details: 06/14/2023

"Replaced sump assy and spray arms, verified motor running, and spray arm movement. Drained and no leaks found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Southington, CT 06489

Jimmy R.

Job Details: 06/14/2023

"Tested unit due to freezing in draw, Block off some air flow coming from left side air duct to limit cold air in draw freezing stuff in fridge. Adjusted freezer temperature warmer to help reduce freezing temperatures in fridge left draw and Instruct customer to keep an eye to see if temperature improves."

We serviced a

GE REFRIGERATOR

Model GNE29GMKIES

Near New Britain, CT 06051

Jimmy R.

Job Details: 06/14/2023

"Checked over unit and found freezer operating normally and fridge warm on top half staying semi cold on bottom half, removed evap cover in fridge and found frost on evap normal but no fan motor running to blow air found fan bound up and ceased unit will need new fan will order ; ordrng 1 WR60X26866 (Fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Thomaston, CT 06787

Jimmy R.

Job Details: 06/14/2023

"Replace main control, right door gasket and rail mullion then heat gasket to seal. Reset temperature and check unit to specs and instruct customer on temperature adjustments between 24_48hrs. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FH02

Near Thomaston, CT 06787

Jimmy R.

Job Details: 06/14/2023

"Check top burners for lighting up and gas leaking, repair LR burner wire to electrode then check burner lighting and no gas leak. Check lower oven for gas smell and leak, no leaking found and check oven heating for normal temperature."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/14/2023

"Install sump&motor, wire harness assembly, main control and started unit found machine still tripping breaker. Went threw all connections and disconnected things and unit would still trip, plugged unit into a different outlet and same issue tripping breaker no matter what disconnected unit from power and breaker would stay on tried disconnecting harness main and unit would stay on. Reconnected power and disconnected heater and fans unit stayed on, will order new fan and heater parts tentative due to fan special ordered ; ordrng 1 W11612315 (Fan) and 1 W10518394 (Heater) and 1 W10876537 (Drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chicopee, MA 01020

Mike K.

Job Details: 06/14/2023

"Replaced dispenser control, switch, augermoter with plate and shaft. Put some cubes in and dispensed fine, water working.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near West Springfield, MA 01089

Mike K.

Job Details: 06/14/2023

"Replaced sump assy and verified operation, no leaks found."

We serviced a

WHIRLPOOL RANGE

Model WFE540H0EH0

Near Springfield, MA 01104

Mike K.

Job Details: 06/14/2023

"Replaced open baking element, preheated to 350 fine; used 1 W10779716 (ELEMENT) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Somers, CT 06071

Gary V.

Job Details: 06/14/2023

"Inspected and found main drive pulley loose and tightened, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

KITCHENAID WASHER

Model KAWE742WWH2

Near Somers, CT 06071

Gary V.

Job Details: 06/14/2023

"Inspected and found drive gear in gearcase slipping, also needs other drive train parts, quoted and they will call."

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Charlton, MA 01507

Chris B.

Job Details: 06/14/2023

Complaint that the unit is not cycling through correctly. Found bad tub need of replacement. Will order parts for a return trip. Mentioned to the customer that as soon part arrives to the home to inspect it and call us back. ; ordrng 1 W11378552 (Tub) and 1 2xFrameJob (2x Frame Job) and 1 W11314361 (Rotor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Dudley, MA 01571

Chris B.

Job Details: 06/14/2023

Replaced part and tried to run it through diagnostics but new motor was defective there is still 120v in the connector from the wall to the fan but fan will not run. Tried splicing old connector to new wire motor harness and still motor not running. I will order new part again for a return trip. ; schdld next appmnt for 6/19 MON PM

We serviced a

JENN-AIR RANGE

Model JGRP548WP02

Near Charlotte, NC 28209

Robert A.

Job Details: 06/14/2023

I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/14/2023

Observed crack in one of shelves in fresh food section. Order new shelf. ; ordrng 1 WPW10709163 (Shelf)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Ware, MA 01082

Chris B.

Job Details: 06/14/2023

Complaint that the units lid is broken. Quoted parts and labor. Customer will not get the unit fixed because of the price. Mention to the customer that I can waive the trips me into labor within seven days.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/14/2023

Water lines were checked and connected correctly however the water valves are labeled incorrectly at the wall. Ran water valve test to verify cold and hot temp. Informed customer that they have their water heater temperature set too high.

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