Service History 30 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Denver, NC 28037

Mark C.

Job Details: 08/02/2023

Installed new motor and control unit is fully operational.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/01/2023

Customer complaint is that dishwasher had error code F9e1. Inspected and found tooth pick and cherry stem blocking housing to pump. Vacuumed and it cleared. Dishwasher is draining.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Charlotte, NC 28273

Ryan S.

Job Details: 08/01/2023

"Unit is in Queen City warehouse, met with Rebecca and she showed me unit. Worker in warehouse moved unit or where I could plug it in. Plugged it in and after 10 min found no cool , no frost pattern. Compressor running, Put line tap on unit and emptied refrigerator in bag, pullled vaccum and Didnt loose any vaccum after 20 mins. Called Techline recommend repair. Ordering compressor, filter dryer and lock ring parts, along with Acces valve. Techline said to tell dealer to call whirlpool for any future issues. sr# 7736992340. Informed office all I can do is repair , will call when parts come in.; rqstng P&A on 1 W11557671 (Compressor) and 1 W11504431 (Compressor part1) and 1 W11504415 (Compressor part 2) and 1 W11504416 (Compressor part3) and 1 W11506635 (Valve access) and 1 W11109499 (Dryer) and 1 W11504445 (Dryer part 1) and 1 W11506623 (Dryer part2) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW0

Near Cornelius, NC 28031

Mark C.

Job Details: 08/01/2023

Found debris rubbing on the fan cleared debris unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near York, SC 29745

Mitch H.

Job Details: 08/01/2023

Checked and found refrigerator operating properly at time of visit. Customer described issue and said it comes and goes. Unit does fall in serial number range of service pointer W11512766. Requesting P&A for HMI and FF evaporator fan assembly.; rqstng P&A on 1 W11509096 (HMI) and 1 W11098695 (FF Evaporator fan assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Spencer, MA 01562

Chris B.

Job Details: 08/01/2023

Complaint that the unit is not making ice and not cooling properly. Found disconnected heating element. Defrosted all ice buildup and ran heating element and fan. Refrigerator running normal.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Worcester, MA 01602

Chris B.

Job Details: 08/01/2023

Complaint that the unit smells in the RC and FC side. Found no smell present. Mentioned to the customer to do a quick wipe down of the internal cabinet walls. Found no burnt wires or electronics all working properly. Evap and Fan working normal. Customer mentioned that the smell has reduced drastically.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW

Near Worcester, MA 01602

Chris B.

Job Details: 08/01/2023

"Complaint that the ice maker is not cycling or making ice. Found small ice cubes. Found bad filter, frozen up ice maker water line and ran ice maker test and new filter installed by customer needed to be purged correctly for ice maker would call for exact amount of water. Defrosted ice and unit called for water. Mentioned to the customer to let ice maker cycle three to four times and compare ice sizes after the fourth cycle."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Shrewsbury, MA 01545

Chris B.

Job Details: 08/01/2023

Verified purchase receipt and found that the unit has an extended warranty and is just passed the manufacturer warranty. Customer will call the warranty company and have of out again. Proof of purchase in pics.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belmont, NC 28012

Ryan S.

Job Details: 08/01/2023

"Customer SAID ANOTHER COMPANY HAS BEEN OUT BUT THEY NEVER HAD WASH GO INTO SPIN THATS WHERE THE NOISE IS. Customer started a load as soon as I walked in. Took pictures and watched unit run in quick wash. Hear high pitch squeezing noise. Inspected unit by bypassing lid lock and outed inner drum was warped off balance causing noise. Ordering inner tub. Informed customer to call office when part arrives but to first check for damages to delivery. ; ordrng 1 W10554251 (Inner basket), dspstn on spec-tagged invntry: 1 W11454741 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Medway, MA 02053

Angel R.

Job Details: 08/01/2023

"One light was out, replaced it and tested ok.; dspstn on spec-tagged invntry: 2 W10695459 LED MODULE , used 1 W10695459 ( LED MODULE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/01/2023

Found compressor seized and blowing overload. Order and replace compressor. Ss repair covered. ; ordrng 1 W11370574 (Compressor)

We serviced a

JENN-AIR WALL OVEN

Model JMW2430DS01

Near Millis, MA 02054

Angel R.

Job Details: 08/01/2023

"Smoke coming from grease coating the cavity of oven, advised cleaning it out thoroughly. Customer broils a lot and at those temps the grease is creating a lot of smoke.; ordrng 1 W11545804 (Element)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Wrentham, MA 02093

Angel R.

Job Details: 08/01/2023

"Installed new hub and wash plate, tested ok.; used 1 W10528947 ( HUB) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Agawam, MA 01030

Mike K.

Job Details: 08/01/2023

"Unit under 1yr wp warranty. When called customer stated the icemaker was running again, but came to check unit out. Had filled bucket twice since resuming operation. Tested unit harvest and fill, both worked fine."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Westfield, MA 01085

Mike K.

Job Details: 08/01/2023

"Unit under 1yr wp warranty per service bench. Complaint of unit not completing cycle, clothes wet at end of cycle, says, for example, would show estimated time left at 7 minutes and just end. She would do a drain and spin and would complete. Does mostly smaller loads, uses little soap. F0e1 only error in history, load in wash during clean washer cycle.Cleared history and ran diagnostic cycle fine. ran quick wash. Went through cycle fine ended with clock still saying 12 min.Called techline and verified that is normal, unit will not speed up time like use to , instead when satisfies it ends at that point, so on empty basket it finished with 12 min left.Sr#7736990152"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Charlotte, NC 28212

Robert A.

Job Details: 08/01/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Charlotte, NC 28212

Robert A.

Job Details: 08/01/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has decent airflow, but there is no heat. I checked the voltage from the outlet and terminal block, both have 243v. I checked the fuses and element and found the tco fuse is blown and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10900067 (Tco kit)"

We serviced a

JENN-AIR COOKTOP

Model JEC8430ADB

Near Charlotte, NC 28213

Robert A.

Job Details: 08/01/2023

"Cx complaint that the units RF burner is not working. I inspected the unit to confirm the complaint. The other 3 burners work fine. I took the unit apart and found the harness is good. The unit needs a new switch and element to resolve the issue. The knobs need to be replaced as well, they are separating making if difficult to adjust temp settings. Im ordering the parts for the return visit.; ordrng 1 W10823694 (RF element) and 4 WP7737P24560 (Knobs)s and 1 12002121 (RF switch)"

We serviced a

WHIRLPOOL DRYER

Model WGD6120HW1

Near Charlotte, NC 28269

Robert A.

Job Details: 08/01/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Charlotte, NC 28269

Robert A.

Job Details: 08/01/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Lancaster, SC 29720

Mitch H.

Job Details: 08/01/2023

"Checked and found left front burner not igniting properly. Removed and cleaned burner head. Reinstalled, tested, now lighting and operating properly. Called Whirlpool Safety spoke to Kelly SR# 7736956955 advised her of findings and she documented call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/01/2023

Replaced all parts unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10279882 TUBE-WATER and 1 WPW10279884 TUBE-WATER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilbraham, MA 01095

Roger R.

Job Details: 08/01/2023

Installed new freezer door seal and checked for proper seal. All looks good.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Springfield, MA 01119

Roger R.

Job Details: 08/01/2023

"Installed new main computer due to no response or on board LED diagnostic light. Found unit responding but lid lock also failed. Will need new lid lock. Will submit for authorization and return to install. ; ordrng 1 W11394572 (DOOR LOCK), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Mansfield, CT 06268

Amanda R.

Job Details: 08/01/2023

Couple days after purchased unit hearing loud noise from unit fan hitting ice build up manually defrosted unit needs defrost parts ; ordrng 1 W11595220 (Control) and 1 W11579349 (Heater) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Windsor, CT 06095

Gary V.

Job Details: 08/01/2023

"Inspected and found no frost pattern on evap and no cooling, high side tube coupler leaking oil and compressor overheating, unit needs sealed system repaired. Quoted and she will call. Entitlement shows out of warranty."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TD4A

Near Windsor, CT 06095

Gary V.

Job Details: 08/01/2023

Installed parts listed and cycled thru and unit now working.

We serviced a

WHIRLPOOL DRYER

Model WGD7500GW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 08/01/2023

"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Britain, CT 06051

Ruben C.

Job Details: 08/01/2023

Checked unit found pressure switch hose loose cut off end of hose and reinserted tested operation normal; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Westfield, MA 01085

Mike K.

Job Details: 08/01/2023

"Unit is again leaking from the ceiling, found valve again cracked. This is third cracked valve on this unit. Called techline. They believe we either have intermittent freezing or high water pressure. Would need a plumber to verify water pressure under 100 psi, but can turn valve not fully open when replacing valve. Also permagum all gaps along icemaker if leaking any air to the valve area cavity. Icemaker was not making ice even when water was working.Sr#7736988323Unable to contact office for return schedule. Office to contact customer when parts come in to schedule return.; ordrng 1 W11482383 (Water valve) and 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01118

Roger R.

Job Details: 08/01/2023

Found unit had a broken light switch in refrigerator section. Installed new switch and checked unit. All okay ; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Springfield, MA 01118

Roger R.

Job Details: 08/01/2023

"Complaint of unit not self defrosting. Customer has been manually defrosting unit so it will run properly. We have already replaced the main board 2x. Checked heater circuit and connections at heater. Heater measures 23.8 ohms and no loose or bad connections in freezer. Called whirlpool tech support and was told to check evaporator temperature sensor. Found reading of 544ohms. This indicates a bad sensor. Quoted $79.99 for sensor , no labor charge. ; used 1 WPW10383615 (THERMISTOR,FC) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Springfield, MA 01104

Roger R.

Job Details: 08/01/2023

"Not home, called office; dspstn on spec-tagged invntry: 1 W11322905 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Springfield, MA 01104

Roger R.

Job Details: 08/01/2023

Checked unit all okay. Found no abnormal noises. No error codes.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Agawam, MA 01001

Roger R.

Job Details: 08/01/2023

"Found unit leaking from water inlet valve. Replaced valve and tested, all okay. No leaks. ; used 1 W11175771 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/01/2023

Tested and ran diagnostics. Found damper not working properly. Doesnt open. Requesting P&A for damper.; rqstng P&A on 1 WPW10248595 (Damper)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/01/2023

"Checked and found blower wheel broken. Replaced wheel, reassembled, tested. Dryer now operating quietly and properly.; used 1 WP694089 (Blower wheel) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RS22T5561SR

Near Huntersville, NC 28078

Mark C.

Job Details: 08/01/2023

Correct contact wrong address wrong manufacturer. Customer states unit is covered under a lowes service contract and is refusing to pay for service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Huntersville, NC 28078

Mark C.

Job Details: 08/01/2023

Unit is not harvesting ice due to a faulty temperature sensor on the ice maker.; ordrng 1 W11658802 (Ice maker)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Mark C.

Job Details: 08/01/2023

Installed new door and switch assembly unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Brooklyn, CT 06234

Amanda R.

Job Details: 08/01/2023

Replaced gear case tested sounds good while spinning went over leveling of unit and legs wont go down all the way ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/01/2023

"Replaced user interface. Ran diagnostics, all functions tested good. Tested HMI and all buttons and displays operating properly."

We serviced a

WHIRLPOOL WASHER

Model WED5100HC2

Near Putnam, CT 06260

Amanda R.

Job Details: 08/01/2023

Loud noise when running toothbrush stuck in blower wheel removed tested sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Putnam, CT 06260

Amanda R.

Job Details: 08/01/2023

Frost build up in damper holes going to ff section cleared holes set temps at recommended and made sure both door gaskets are sealing

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS3

Near Putnam, CT 06260

Amanda R.

Job Details: 08/01/2023

Sparking from inside cavity like a month ago happened like three times couldnt duplicate issue today cavity liner looks good dosent use convection or the rack heating normally recommended recording sparking

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodstock, CT 06281

Amanda R.

Job Details: 08/01/2023

Replaced sump assembly still leaking its dripping directly out of bottom of Stainless steel tub needs tub job ; ordrng 1 W11409866 (Tub)

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Ashford, CT 06278

Amanda R.

Job Details: 08/01/2023

Ui wont power on outlet good control has power going into but not out of it quoted for new control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, NC 28078

Mark C.

Job Details: 08/01/2023

Installed new control and diffuser unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Lincolnton, NC 28092

Mark C.

Job Details: 08/01/2023

Installed new latch unit is fully operational.; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/01/2023

Found door ajar light staying on intermittently. Checked inside of door and found liner concave where it contacts switch and not making switch fully. Requesting P&A for left hand door.; rqstng P&A on 1 W11435358 (Left refrigerator door)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IL02

Near Belmont, NC 28012

Ryan S.

Job Details: 08/01/2023

"Returned to install part order. Installed new Ui panel (touch panel/ capacitive glass panel) , reassembled and set up unit for customer. Verified proper operation and no error code present."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Monroe, NC 28112

Jeff L.

Job Details: 08/01/2023

Replaced freezer door all operations are normal. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Wingate, NC 28174

Jeff L.

Job Details: 08/01/2023

Found wire off of water inlet valve not allowing unit to operate. Put wire back on valve put unit thru service mode all components are working properly. Unit ran and checked ok(Call complete)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Marshville, NC 28103

Jeff L.

Job Details: 08/01/2023

"Replaced all parts ordered and also replaced belt all operations are normal unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL , used 1 4392067 (Dryer kit) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Monroe, NC 28110

Jeff L.

Job Details: 08/01/2023

"Put unit into diagnostics and had no fault codes. I ran unit thru service mode and never got a fault code but I never got 120 volts down to heater, I checked thermostat its good. At this time Im going to order control board for good repairPart#W11087226; ordrng 1 W11087226 (Control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ-4

Near Denver, NC 28037

Mark C.

Job Details: 08/01/2023

Unit is arching due to improper use of the cooking rack.; ordrng 2 W10740485 (Support)s and 1 W10749119 (Support) and 1 W10749120 (Support) and 1 W10134625 (Touchup)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/01/2023

"Customer stated unit goes to sensesing then after a bit all lights illumate and cuts off. Upon arrival ran service mode , no error codes stored. Ran test mode and full, drain pump, agitate and spin all worked properly. Ran quick wash and unit filled and started washing. Checked all harnesses and checked resistance of motor, resistance was good. Drain pump harness so intact. Ran quick wash 3 times and unit filled with water and started wash cycle each time. Verified proper operation. Informed customer unit is working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/01/2023

"Retuned to install part ordered. Installed timer. Reassembled and ran timed dry, unit now heating. Verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model LGR6634BQ2

Near Gastonia, NC 28052

Ryan S.

Job Details: 08/01/2023

Customer complained drum not spinning. Upon arrival found belt broken. Replaced from ts. Reassembled and drum now spinning. Verified proper operation. ; used 1 341241 (BELT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Monroe, NC 28110

Jeff L.

Job Details: 08/01/2023

"Customer complained of dishwasher leaking out of left front corner if your facing the unit. Put unit into normal wash for 30 minutes and never seen a leak. I did adjust the door gasket on that side prior to testing unit. I advised customer I cannot find any leaks and the unit is operating normally. I also advised customer it could have been the way it was loaded water hitting a utensil or dish shooting water out of the corner. Inspected lower spray arm its good as well. The door gasket wasnt staying in place at bottom so I went ahead and replaced it. Part#W11177741 door seal; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Monroe, NC 28110

Jeff L.

Job Details: 08/01/2023

"Replaced all parts ordered for this job ran unit through service mode and ran it through a normal wash all operations are normal all components are operating normally unit ran and checked on K(Call complete); dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11239857 BELT , 1 W11307244 DOOR LOCK , 1 W11454734 GEARCASE , and 1 WPW10427633 SHIELD"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS

Near Worcester, MA 01604

Chris B.

Job Details: 08/01/2023

Complaint that the unit is not cycling through correctly. Found water in the error code F8E4 cleaned overfill switch and ran diagnostic test and unit running normal. Mentioned to the customer the amount of suds in the dishwasher.

We serviced a

FRIGIDAIRE FREEZER

Model FFFU20F2VW0

Near Enfield, CT 06082

Gary V.

Job Details: 08/01/2023

"Inspected and found one rung of coil on evaporator frosted, unit needs total sealed system repair. Quoted and she will call."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Enfield, CT 06082

Gary V.

Job Details: 08/01/2023

"Inspected and found main acu no longer sending voltage for surface lite, will submit estimate and call.; rqstng P&A on 1 W11182110 (Main acu)"

We serviced a

MAYTAG WASHER

Model MAH6700AWW

Near Thomaston, CT 06787

Jimmy R.

Job Details: 08/01/2023

"Tested washer and found unit stating but would never drain water from tub, checked drain pump and found pump not coming on checked power to pump and 15v present not enough power to turn pump on, removed cntrl and found relay for drain pump burnt not allowing enough power done to drain pump. Control is no longer available advised customer on part and they will buy a new machine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Berlin, CT 06037

Jimmy R.

Job Details: 08/01/2023

"Checked over unit and machine is making ice issue is its clumping in ice bin and not dispensing out, removed ice bin and found ice clumping up from machine going into a defrost cycle and customer had never dumped ice, advised if not using much ice it will start to stick together due to a defrost cycle if not using advised to dump ice and let make new this will stop it from clumping up advised also may need to loosen up the ice once in a wile to stop from sticking. Cycled ice maker and dispenser crushed and curbed ice unit is now working and operating to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Berlin, CT 06037

Jimmy R.

Job Details: 08/01/2023

"Checked over unit due to customer hearing a noise coming from inside fridge randomly, went threw fridge and could not duplicate noises checked over compressor and fan found some ice on fan witch could have been hitting fan making noise, adjusted power cord tag just incase noise was coming from that hitting cabinet, advised customer if the noise comes back to try and record it so we can see where its coming from advised unit will defrost and u will hit a noise of water dripping or hitting heater other then that fridge looks and is working perfect"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Southington, CT 06489

Jimmy R.

Job Details: 08/01/2023

"Tested unit and found fridge freezing items on all shelfs especially in back, checked damper and found not opening and closing properly allowing cold air to blown in fridge when not calling for cold also found items all placed in back of fridge where air flow is. Replaced damper and advised customer on putting items in back of unit where air flows if leaving it there it will freeze the air now blows down the back of machine. Advised to keep delicate food forward this will help.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/01/2023

"Installed all new parts and ran machine thew a diagnostics and calibration unit went threw properly, ran a wash and spin unit went threw and all operations now working to specs ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Waterbury, CT 06710

Jimmy R.

Job Details: 08/01/2023

"Tested unit and found fridge section not cooling and freezer working, when checking could not hear evap fan motor running and ice was building up on evap cover. Removed cover and found ice blocking fan from running causing the no cooling in fridge section, melted ice and found freezer door not sealing making frost build up, heated door gasket to seal fan now running and blowing cold air. All operations now working to specs"

We serviced a

GE DRYER

Model GTD42GASJ0WW

Near Foxborough, MA 02035

Angel R.

Job Details: 08/01/2023

Belt snapped also needs new start button switch. Will order both.; rqstng P&A on 1 WE4M416 (push to start switch) and 1 WE03X29897 (Belt)

We serviced a

GE DRYER

Model GFDS140GDOWW

Near Attleboro, MA 02703

Angel R.

Job Details: 08/01/2023

Installed igniter and coils installed

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ04

Near Newington, CT 06111

Ruben C.

Job Details: 08/01/2023

Checked unit found ice build up around evap fan blade coils all seem to have frost pattern removed ice build up fan started normally made sure all connections are secure

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Hartford, CT 06114

Ruben C.

Job Details: 08/01/2023

Checked unit found vent tubing in dryer was not pushed in all the way reinstalled also advised cust to clean outside vent

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Charlton, MA 01507

Chris B.

Job Details: 08/01/2023

Complaint that the units led lights are not working. Found bad led in the freezer side. Replaced part and all lighting working. Used TS W11601311module. Special Project S191AQ.; used 1 W11601311 (LED MODULE) from stock

We serviced a

MAYTAG REFRIGERATOR

Model WRF560SMYM04

Near South Hadley, MA 01075

Mike K.

Job Details: 08/01/2023

"Pulled out unit on sliders, cs watches. Replaced drain tube and damper motor.; dspstn on spec-tagged invntry: 1 W11190084 DRAIN KIT (SP W11397260A)"

We serviced a

MAYTAG DRYER

Model ADE7005AYW

Near West Hartford, CT 06107

Ruben C.

Job Details: 08/01/2023

Replaced rollers and pulley tested operation normal heating normally; dspstn on spec-tagged invntry: 2 WP37001042 DRUM SUPPORT

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near West Hartford, CT 06107

Ruben C.

Job Details: 08/01/2023

Checked unit found strike broken replaced strike tested operation normal; used 1 W11457841 (Stike) from stock

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Burlington, CT 06013

Ruben C.

Job Details: 08/01/2023

"Checked unit found touch panel responding could get into diagnostic ordering panel and control; rqstng P&A on 1 W10911040 (Panel) and 1 W11201284 (Control), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Charlotte, NC 28269

Robert A.

Job Details: 08/01/2023

"Cx complaint that the unit is not cooling again in the FC. I inspected the unit to confirm the complaint. I found the FC evap covered in ice again. I removed the ice and ran multiple test. Test 77 passed, test 6 passed. I called techline to document the issue. They recommend replacing the UI control that has a defrost timer. I quoted the cx for the repair. They want to call WP to cover the repair.Sr77987824; ordrng 1 W11330971 (UI control)"

We serviced a

WHIRLPOOL WASHER

Model mvw6200kw3

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/01/2023

Installed. Re parts and tested detergent drawer keep opening on its own very easily. Will try to replace housing. ; ordrng 1 W11624934 (Housing) and 1 W10601845 (Bezel)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/01/2023

Customers complaint is dryer takes tooong to dry. Sensor cycle not working. Ran diag found no error codes. Sensor test passed. Found weak airflow outside from vent. Recommend customer clean vent and choose more dry for sensor cycles.

We serviced a

MAYTAG DRYER

Model MGD8630HC1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/01/2023

Checked and found noise coming from motor. Making a grinding noise. Motor (part only) covered under 10 year warranty. Quoted customer for blower wheel and labor. Customer approved repair. Ordering motor and blower wheel. ; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (Drive motor)

We serviced a

N/A WASHER

Model WTW8500DC0

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/01/2023

Found f5e2 lid lock error. Ran diagnostics and verified lid lock to be cause of issue. Replaced lid lock. Tested and verified proper operation. All functions check ok. ; used 1 W10861642 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Davidson, NC 28036

Vincent O.

Job Details: 08/01/2023

Found unit not cooling due to faulty compressor. No frost pattern. Compressor will run but makes very loud hum every few minutes like its locked up. Compressor not pulling down. Order and replace compressor. ; ordrng 1 W11578208 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506622 (Coupler) and 1 W11506635 (Tube) and 1 W11676615 (Inverter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Simsbury, CT 06070

Chuck M.

Job Details: 08/01/2023

Installed compressor. Unit is cooling. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL DRYER

Model MED5430MW0

Near Simsbury, CT 06070

Chuck M.

Job Details: 08/01/2023

Customer complaint is that dryer is not drying properly. Inspected and found vent flex behind dryer is crushed between dryer and wall. Customer coast close door to built in if dryer is pulled out 3 inches. Went outside with customer to check outside vent and it is clogged with lint. Showed customer and took pics. Customer is upset. Dryer checked ok. This is a ventilation issue.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near East Hartford, CT 06108

Chuck M.

Job Details: 08/01/2023

Customer complaint is that food dripped down inner oven door glass. Removed door glass and cleaned. No covered under warranty. Charged basic labor.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/01/2023

Installed sensor. Checked ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/01/2023

Installed new motor sump assy and tested all checks ok.

We serviced a

WHIRLPOOL RANGE

Model WFG320MOMS

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/01/2023

"Found the igniters cracked and spark going out side tested the sensor 0 ohms needs sensor; used 2 WP9758079 (IGNITOR,SPARK CERAMIC), and 1 12001655 (SENSOR SHORT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WTW406

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/01/2023

Found the pulley broken and needs new belt worn

We serviced a

SAMSUNG WASHER

Model W44A3205AW

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/01/2023

Found the grinding from the drain pump found Bobby pin in pump.

We serviced a

GE WALL OVEN

Model JGSS86SPSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/01/2023

Found the top oven igniter needs to be replaced

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Salisbury, NC 28144

Vincent O.

Job Details: 08/01/2023

Found freezer door not sealing properly causing ice buildup in fc. Order and replace freezer seal. ; ordrng 1 W10571967 (Seal)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Somers, CT 06071

Gary V.

Job Details: 08/01/2023

"Inspected and found timer not advancing, replaced timer and cycled , tested fine. All discounts included.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Ware, MA 01082

Chris B.

Job Details: 08/01/2023

Complaint that the unit wont cycle correctly and theres a error code F3E1. Verified the pressure hose and sensor and all working properly. Verified door lock and working correctly. Found no issues with the washer. Customer had the breaker panel off for a while and once turned on door unlocked ok. No error codes present. No service needed. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Troutman, NC 28166

Vincent O.

Job Details: 08/01/2023

"Found multiple items freezing in different area of RC. Customer also complaining of loud noise when dispensing water. Found temps in RC at 33 when set at 39. Order and replace damper, control, and valve. ; ordrng 1 W11548535 (Valve) and 1 WPW10196393 (damper control assy) and 1 W11548534 (Control)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Clover, SC 29710

Mitch H.

Job Details: 08/01/2023

"Removed and replaced timer. Tested, dryer operating properly."

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