We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Tolland, CT 06084
Amanda R.
Job Details:
09/11/2024
When going to start unit Ui pulsating and wont start unplugged power checked terminal block needs new controls ; ordrng 1 W11622505 (Ui) and 1 W11629912 (Control)
We serviced a
GE REFRIGERATOR
Model GFE28HMKEES
Near Denver, NC 28037
Ryan S.
Job Details:
09/11/2024
Returned to install fan in refrigerator section. New fan working with no noise. Verified proper operation.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Stanley, NC 28164
Ryan S.
Job Details:
09/11/2024
Customer complain gasket is tore on refrigerator confirmed complaint ordering one gasket for refrigerator door. Informed customer Office will call when parts come in for both jobs to schedule return call. ; ordrng 1 W10830046 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cherryville, NC 28021
Ryan S.
Job Details:
09/11/2024
Return to install gaskets on freezer door. Installed per instructions on appliance fix. Live video gasket sealing properly now.
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Norton, MA 02766
Aimee Z.
Job Details:
09/11/2024
Found the belt off re put back on found frayed needs to replace.Ran an agitation cycle and spin through diagnostics.Cust over loading washer found pile of socks under washer ; ordrng 1 WE12X27300 (Belt)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1835VW0
Near Norton, MA 02766
Aimee Z.
Job Details:
09/11/2024
Installed new closer screw and bearing .Complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Granby, MA 01033
Chris B.
Job Details:
09/11/2024
Complaint that the freezer is not getting cold. Found leaking sealed system and bad compressor. Will order parts for a return visit. R600a system.; ordrng 1 W11547313 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506622 (Coupler) and 1 W11506635 (Coupler) and 1 W11524472 (Start Device) and 1 W11109499 (Drier Filter) and 1 11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11504450 (Coupler) and 1 W11504420 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Belchertown, MA 01007
Chris B.
Job Details:
09/11/2024
Replaced part and all working normal. Didnt collect for trip fee because the part was damaged while doing the past repair on the Ice Maker. Didnt realize the plastic panel was crack until customer voiced it out.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Belchertown, MA 01007
Chris B.
Job Details:
09/11/2024
Complaint that the IM is freezing up. Found heavy ice buildup in the ice maker. Will order upgraded kit for approval and found ice bin is cracked. ; rqstng P&A on 1 Wp482338 (Silicone) and 1 DA97-13717A (Ice Bin) and 1 DA82-02668A (Ice Maker Kit)
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN0WW
Near Meriden, CT 06451
Jimmy R.
Job Details:
09/11/2024
"Tested unit and found machine would run normally for one or two loads then start not spinning out and washing, checked for errors and found 3 locked rotor monitor,25 pressure sensor dropped out, 14 lid lock failure. Ran test on each set and found motor failure due to oil on motor its causing it to slip tested lid lock and found locking and unlocking but when running it several times in a row it would stop. Unit going to need new lid lock, motor and shifter. Parts tentative p/a ; ordrng 1 WH08X37938 (Lid lock service kit) and 1 WH49X25376 (Motor) and 1 WH03X30517 (Shifter)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821QW5A
Near Wallingford, CT 06492
Jimmy R.
Job Details:
09/11/2024
Installed new fan motor and unit is now cycling air and working to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Meriden, CT 06450
Jimmy R.
Job Details:
09/11/2024
Ran unit and checked for errors found F7e0 loss of power f5e1 lid switch fault lid is up F0e5 off balance f2e1 stuck button ran machine thew a calibration cycle and unit wen threw normally. Checked lock and all functions finding motor bolt loose tightened up and ran a wash cycle and a drain and spin all operations now working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB11
Near Meriden, CT 06450
Jimmy R.
Job Details:
09/11/2024
Installed all new parts and set temps to proper settings advised customer unit will need 24 hrs so temps can regulate advised the temps will fluctuate this is normal also unit will warm up when in a defrost cycle this is normal operation advised customer temps will read from 34-42 degrees in fridge this is normal most thermometer are not perfect. All operations are now working to specs
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Meriden, CT 06451
Jimmy R.
Job Details:
09/11/2024
Checked over dryer and found unit had no hook up for 3 prong wire the screws and nuts where missing form terminal block. Added new screws and nuts attached and unit is now heating and working to specs ; used 1 279320 (TERMINAL BLOCK) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
09/11/2024
"Ran washer and found unit would not start found tub full of water and not draining out washer sensing would just flash. Tested power to drain pump and found both wires connected to pump cut causing no power. Cut off connection and crimped in new terminals secured wires and ran unit thew a test and regular wash, all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Southbury, CT 06488
Jimmy R.
Job Details:
09/11/2024
"Tested unit and found no ice being made in both sections not dispensing water unit making a noise and no lights on in freezer and upper fridge. Tested ice makers and found no water entering checked filter and found filter bad causing no water in both ice makers and dispenser, removed filter and unit is now filling and working. Checked noise and found damper loud when opening and closing, replaced freezer led and found upper top led modules also faulty. Unit is goin to need new led module kit,gaskets for fridge and damper motor. Parts tentative p/a ; ordrng 1 W11683243 (Led kit) and 2 W10407212 (Gaskets)s and 1 WPW10479155 (Damper), used 1 W10695459 (LED MODULE (SINGLE LED)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Portland, CT 06480
Jeremy B.
Job Details:
09/11/2024
Installed new control and ran self test all checks ok.
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SYNFS
Near East Hampton, CT 06424
Jeremy B.
Job Details:
09/11/2024
Dishwasher not starting. Fund control lock on. Was able to turn off after cycling breaker. Started a cycle but cant cancel will order and replace key pad. ; rqstng P&A on 1 WD21X31085 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
09/11/2024
Dishwasher not draining. Giving f9E1. Pump getting power. Replaced and tested all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Manchester, CT 06042
Jeremy B.
Job Details:
09/11/2024
Installed new control and tested and washer keeps giving f7e3(basket engaged in wash. Have already replaced actuator and made sure cam is free. Called tech support and ohmed out shifter and motor at control and each test good. Tried running calibration but washer never agitates. Recommend replacing main wire harness was given this SR#7739887872; ordrng 1 W11405458 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Southwick, MA 01077
Mike K.
Job Details:
09/11/2024
"Replaced u/I board and ice dispenser motor. Unit dispensed ice fine, full cube and crushed, continued testing and failed, motor not running, not humming,but can hear relay click. Tested at main control, once got motor to run and voltage, after that no voltage from board ( connector p2 7&8 blue and gray) and not running. Intermittent failing relay on main control. Ice pad was wrong color, but rely is clicking every time pressed so original pad looks to be working properly.; ordrng 1 W11595219 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28278
Mitch H.
Job Details:
09/11/2024
"Tested and ran test 56, found E5 ice maker thermistor error. Ran test 57, ice maker cycled and returned to home position. Removed and replaced ice maker assembly, cycled power a breaker to clear error. Ran test 57, ice maker cycled properly, ran test 45, valve activated and filled correctly. All tests good.; used 1 W11658802 (Ice maker) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29715
Mitch H.
Job Details:
09/11/2024
"Removed old compressor, dryer and related parts. Replaced compressor and parts. Charged with nitrogen to 200psi, checked for leaks, none found. Allowed unit to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge (5.5 oz) of R134a. Checked operation, cooling properly and all functions working correctly.; used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Belchertown, MA 01007
Chris B.
Job Details:
09/11/2024
Replaced part and ran a cycle and all working normal. Oven cycling great. Used sliders to pull unit out and no damages present.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Palmer, MA 01069
Chris B.
Job Details:
09/11/2024
Complaint that the washer would stop cycling at the normal and colors cycles. Ran diagnostic and had to try 4 times. First diagnostic cycle before the agitation it shut down on its own. Second time it ran through but error codes came upF7E3. Found bad control board and shifter.; ordrng 1 W11626074 (Control Board) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Wilbraham, MA 01095
Chris B.
Job Details:
09/11/2024
Complaint that the noise is back. Found ice buildup on the back panel corner to the evaporator fan. Found water leaking from IM chute and tried a few times running diagnostics and during testing the unit would lock out. Will order control and chute line for a return visit.; ordrng 1 W11321510 (Control Board) and 1 W11605929 (Chute)
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Coventry, CT 06238
Amanda R.
Job Details:
09/11/2024
Purple wire burnt going to the right side of heater element fixed wire terminal on heater element burnt also explained situation tested heating
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABBP
Near Southwick, MA 01077
Mike K.
Job Details:
09/10/2024
"Removed old evap cover and steamed clear ice build up. Replaced evap cover and verified fan operation. There is a second thermistor in n evap, though couldnt be found on parts list. If reoccurs would unite for second thermistor."
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US
Near Suffield, CT 06078
Gary V.
Job Details:
09/10/2024
"Inspected and found drain hose broken quoted, and she will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hartford, CT 06112
Chuck M.
Job Details:
09/10/2024
Customer complaint is that ice maker is not working. Ran diagnostics and found error code E5. Used ice make at previous call. Ordered ice maker. ; ordrng 1 W11658802 (Ice Maker)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Mansfield, MA 02048
Aimee Z.
Job Details:
09/10/2024
F6e1. Machine controlF5e2 latchF9e1F0
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/10/2024
Customers complaint is washer vibrating. Ran diagnostics found no error codes ran self test and it went through properly. Had customer put a load in and washer shakes bad in spin. Washer is level. Basket has extreme wobble. Needs new basket and suspension. ; ordrng 1 W11513243 (Basket) and 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
09/10/2024
Installed final Gearcase and tested completeRead notes other part installed last week
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Harwinton, CT 06791
Ruben C.
Job Details:
09/10/2024
Checked unit found damper on right side fell down needs damper ordering set of dampers; rqstng P&A on 1 W11396716 (Dampers)
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASG/AA02
Near Granby, MA 01033
Chris B.
Job Details:
09/10/2024
"Complaint that the unit is making loud noises and not cooling properly. Found bad door gaskets,flipper assembly, bad control touch panel, sensor, control. Customer decided not to do anything with it due so much work involved. Collected trip fee."
We serviced a
SAMSUNG WASHER
Model WA45T3200A
Near Springfield, MA 01151
Chris B.
Job Details:
09/10/2024
Complaint that the washer is not cycling through to the end. Found error code ub unbalanced. Found bad suspension. Will order parts for a return trip.; rqstng P&A on 2 DC97-16350T (Suspension)s and 2 DC97-16350S (Suspension)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Springfield, MA 01118
Chris B.
Job Details:
09/10/2024
Found a small gap on the top of the door. Rewarmed the gasket so it could sit flush and left the door closed for 20min. and would hold its place. After 20min. its holding its place very well. Customer is glad it is holding. Mentioned to customer to keep an eye on it for the next few days.
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSM1WW
Near Springfield, MA 01119
Chris B.
Job Details:
09/10/2024
Replaced all parts and washer running normal. Ran spin and quick cycle and all working properly. 1yr warranty on parts and labor.
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Iron Station, NC 28080
Ryan S.
Job Details:
09/10/2024
Customer complaint unit was leaking. Not sure when rain through quick wash. Didnt notice any leaks while draining a little bit of draining into floor hose pump had been pulled loose slightly was able to adjust with due hose clamp verified proper operation
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Stanley, NC 28164
Ryan S.
Job Details:
09/10/2024
Customer complained too much water coming out during steam ran unit issue. Customer said more water came out ordering valve in case valves hanging up schedule. Return call for Monday 12 to 5. Customer needs after one or close to last call.; ordrng 1 W11267102 (Valve)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/10/2024
Complaint frost building up only on the freezer door on one shelf of the door. I found Doris warped. I inspected cabinetry for any damage no damage of refrigerator liner or cabinetry found. I attempted to reform the door. Gaskets unit will need a new door fix. Door is warped. door will be shipped directly to customer. Customer to inspect door for damage and remove all saran wrap from door.; ordrng 1 LW10911757 (Freezer door ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/10/2024
"Condensation forming on freezer door, fresh food section and unsure about cooling. I found customers using a digital thermometer to read ambient air temperatures of freezer and fresh food section advised against as refrigerator and freezer both operate off of an average air temperature. I found freezer temperature in ice cream is 0.7?, I found fresh food section is 37? exactly in a jar of salsa, I found condensation forming on freezer door gasket caused by temperature difference and ordering faux felt gasket per manufacturer recommendations from several other services tickets in the past. Cannot find any additional issues with unit at this time. customer stating they do not want repaired since it is so new they only want it replaced. Advise customer that I have to do my due diligence as they called us out for service. ; ordrng 4 W11159728 (Gasket)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/10/2024
I replaced damper control tested operation. Damper is quiet as of right now. No additional issues found no cooling issues found either or reported.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06114
Chuck M.
Job Details:
09/10/2024
Customer complaint is that dryer takes to long to dry. Checked venting and found it was packed with lint. Cleared and advised customer to secure vent outside to prevent birds from nesting.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Wallingford, CT 06492
Jimmy R.
Job Details:
09/10/2024
"Checked over unit and found fridge section not cooling freezer holding temps, checked for air flow and found no air getting into fridge section. Tested fan and found no power to freezer fan motor. Checked water dispenser due to customer not getting water and found no water no valve coming on, tested voltage and no power to valve. Placed unit into a diagnostics drain valve and fan motor both coming on when in a test, tested power from control to fan no valve no power coming out unit needs new h.v board witch is no long available customer will just replace unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/10/2024
Dishwasher not cleaning. Wash motor only hums. Replaced sump assy and tested all checks ok. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
09/10/2024
Damper making loud noise when cycling. Replaced and tested all checks ok. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Belmont, NC 28012
Ryan S.
Job Details:
09/10/2024
"Called techline explained issue . Unit is getting an extra amount of gas come out after any burner is cut on . Gas amount is low amount, extremely high amount, then regulated to normal to setting either low or high. Techline said it could only be the regulator or the supply giving issues, due to regulator being changed techline says customer needs to be checked by someone other than gas company since gas company has came out already. Have someone with gas manometer at cooktop come check it. Sr#7739883686 Called customer to relay information from whirlpool techline."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/10/2024
"Dishwasher not cleaning properly or drying. Ran automatic test and put amp probe in heater circuit and found heater drawing 0amps and wash motor running weak. Ohmed out heater at control on p4 connector pins 3,4 found 13.5 ohms will order new control and motor sump assy. ; ordrng 1 W11460945 (Motor sump assy) and 1 W11506012 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/10/2024
Installed new valves and tested water flowing as fast as supply water. Customer must fix house plumbing so water will flow faster. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/10/2024
Customers complaint is dishwasher leaking. Found gasket on right side came out of the grove about 12 inches was able to reinstall. Found middle wash arm not connected all the way was able to reinstall and run self test and all checks normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manchester, CT 06040
Jeremy B.
Job Details:
09/10/2024
Customers complaint is washer starts then goes to done. Ran diagnostics found f7e1. Found faulty actuator. Replaced and tested all checks ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Franklin, MA 02038
Aimee Z.
Job Details:
09/10/2024
Found needs spin basket and Gearcase.The spin basket covered for 120 monthsExplained spin basket wouldnt need to call whirlpool Advised to purchase new.
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near Mendon, MA 01756
Aimee Z.
Job Details:
09/10/2024
"Found the element split, replaced and pre heated to 350; used 1 W10779716 (Bake element) from stock"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG
Near Milford, MA 01757
Aimee Z.
Job Details:
09/10/2024
"Samsung factory has replaced 2 doors has been replaced , and a leak kit stil leaking a erratically Leaks right side drips.Found the water fall loose and ordering new center spray arm; rqstng P&A on 1 DD97-00501E (Waterfall spray) and 1 DD93-01014A (Moldifold)"
We serviced a
GE REFRIGERATOR
Model GTH18GBDDRWW
Near Somers, CT 06071
Gary V.
Job Details:
09/10/2024
"Installed new fan motor and cycled, tested fine."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Winsted, CT 06098
Ruben C.
Job Details:
09/10/2024
"Checked unit ohm test on sensor normal Bake intron is intermitent and control blank out has to reset to work ordering main control spark module and ignitor cust moved unit out has new floor he will do same on next visit; rqstng P&A on 1 W11100100 (Control) and 1 WPW10324262 (Oven ignitor) and 1 W10860916 (Spark module), dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near China Grove, NC 28023
Jenn F.
Job Details:
09/10/2024
Replaced the sump assembly and main control board. Leak checked. Ran diagnostic. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Somers, CT 06071
Gary V.
Job Details:
09/10/2024
"Inspected and found compressor running but tiny coil section frosted, unit needs sealed system overhaul, including possible leak in evaporator , will order parts and call for return date. Unit is a built in style and customer will have unit pulled out and accessible on return trip.; ordrng 1 W11572047 (Evaporator) and 1 W11628587 (Compressor) and 1 876765 (Tubing kit)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/10/2024
"Complaint dryer making squealing noise not drying clothing. Properly is getting hot though.. I found drum gasket was falling off had to become loose so I glued it back together. I found idler pulley had failed and completely locked up operations after replacing component kit no further issues with dryer at this time dryer has decent airflow. Customer stated that the hose and the middle is collapsed though.; used 1 4392067 (DRYER REPAIR KIT), and 1 WPY055980 (HI TEMP ADHESIVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Monroe, NC 28112
Jonathan J.
Job Details:
09/10/2024
Her replaced all previously ordered parts tested operations latch is latching just fine washing machine is operating normally.
We serviced a
KENMORE REFRIGERATOR
Model ="106.51789413"
Near Springfield, MA 01129
Chris B.
Job Details:
09/10/2024
Replaced part. Adjusted temps to proper location. Unit running normal. Unit cycled properly. Mentioned to the customer to keep an eye on the ice production.
We serviced a
GE REFRIGERATOR
Model ZFSB26DRGSS
Near East Longmeadow, MA 01028
Chris B.
Job Details:
09/10/2024
Complaint that the refrigerator is not making ice. Found ice lodge in the arm causing the ice maker not to turn. Mentioned to the customer that the ice maker is broken on one of the tooth as seen in the pics and they would need replacing. Quoted parts and labor. Customer is not interested now to fix and will let us know.
We serviced a
KENMORE DRYER
Model n/a
Near East Longmeadow, MA 01028
Chris B.
Job Details:
09/10/2024
Customer declined on having the dryer looked at due to that the noise is no longer present.
We serviced a
WHIRLPOOL OVEN
Model KFGG500EWH2
Near West Hartford, CT 06119
Chuck M.
Job Details:
09/10/2024
Customer complaint is that oven was not heating. Confirmed and pulled oven out to run test. Unplugged range and removed rear panel. Plugged back in and set oven to bake at 350 degrees. Oven started heating. Possible stuck bake relay. Oven is working. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near West Hartford, CT 06117
Chuck M.
Job Details:
09/10/2024
Customer complaint is that ice maker stopped making ice. Ran diagnostics and found error code E5. Replaced ice maker and advised customer to allow time for ice production. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near West Hartford, CT 06110
Chuck M.
Job Details:
09/10/2024
Customer complaint is that dryer was not turning. Confirmed and found belt broken. Replaced using repair kit. Tested and showed customer it works. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Mooresville, NC 28117
Jenn F.
Job Details:
09/10/2024
Complaint slow ice production. Ran test 120 harvest states bin full. Ran test 97 ice fill valve comes on no water. Test 66 fill tube heater. Ran for 10 minutes then test 97 still no water. Advised to replace the fill line with heater. Sr# 7739884948; ordrng 1 W11515313 (Fill tube with heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chaplin, CT 06235
Amanda R.
Job Details:
09/10/2024
Complaint didnt spin out clothing or towels ran drain and spin went through fine started normal cycle washed but didnt spin clothing out when starting on drain and spin going straight to done ; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/10/2024
"On arrival found thermal fuse blown, replaced fuse from t/s. Tested and found heater not cycling off causing dryer to overheat. Checked heater, not shorted and tests good. Replaced cycling thermostat, tested, no change. Ordering timer and temperature control switch. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10185982 (Timer) and 1 W11050715 (Temperature control), used 1 WP3387134 (Thermostat), and 1 WP3392519 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/10/2024
"Checked and found oven door gasket pulled out at bottom left corner. Clip pulled out of gasket. Removed and replaced gasket, all operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Mooresville, NC 28117
Jenn F.
Job Details:
09/10/2024
"Complaint dryer doesnt fully dry on lower heats for towels. Tested dryer, heating normally. Advised customer on load size and temp settings. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near York, SC 29745
Mitch H.
Job Details:
09/10/2024
Removed and replaced left refrigerator door. Transferred all dispenser and other parts from old door. Old door was dented in a couple of places. Found that new door has some marks on it out of box. Marks appear to be in the actual finish of the door and were not visible until shrink wrap was removed. Took pictures of marks and showed to customer. She said this is the third refrigerator she has had and is going to talk to Home Depot. Did not want another door ordered.; used 1 W11518693 ( Left refrigerator door) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Mooresville, NC 28117
Jenn F.
Job Details:
09/10/2024
"Complaint water dripping into the tub and water filling up. Customer unplugged the unit and shut the water off, has not noticed any further dripping. Customer is on well water. They just cleaned the valve filter recently. Ran diagnostic, all unit tested ok. Calibrated the control. Adjusted the drain hose. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Windham, CT 06256
Amanda R.
Job Details:
09/10/2024
Not cooling in ff section frost in freezer door might have been left open cleared damper holes of ice set temps at recommended
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Windham, CT 06226
Amanda R.
Job Details:
09/10/2024
Replaced wire harness and terminal block
We serviced a
LG WASHER
Model WT7005CW
Near Bozrah, CT 06334
Amanda R.
Job Details:
09/10/2024
Wat r leaking from there stand pipe behind unit
We serviced a
LG RANGE
Model LREL6323S/01
Near Plainfield, CT 06374
Amanda R.
Job Details:
09/10/2024
The front left burner not working all others burners ok ; rqstng P&A on 1 Mee62385201 (Burner) and 1 Ebf62174907 (Switch)
We serviced a
AMANA RANGE
Model AGR5630BDW1
Near Sterling, CT 06377
Amanda R.
Job Details:
09/10/2024
Bake and broil not sparking shut off on valve in on position checked voltage coming out off spark module no voltage quoted for control
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Plainfield, CT 06354
Amanda R.
Job Details:
09/10/2024
It cooled normally for about a week and a half then lost complete cooling replaced low side reading -20 nitrogen tested with 250psi no leaks repalced filter dryer ; used 1 R600A (R600A 14.8 OZ) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Agawam, MA 01001
Mike K.
Job Details:
09/10/2024
Replaced module and verified operating properly
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near West Springfield, MA 01089
Mike K.
Job Details:
09/10/2024
"They had vent cleared and still taking longer to drive then it used to, unit is tumbling, heating and with good airflow to the vent box installed on vent line, they clean it regularly.. running cycle on arrival. Extended tumble, cottons (regular temp) and cottons sensor dry.. unit functioning fine. With decent flow still removed lower vent and that was not cleaned banged out and had substantial amount of lint. Unit is functioning properly so may have been enough to reduce flow below usual efficiency. Suggest with use to clean/replace once a year. lolWas a bit of lint behind/ under unit, not all from cleaning vet, swept up. No additional charge."
We serviced a
MAYTAG DRYER
Model MEDB835DW2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/10/2024
Complaint dryer making loud squealing noise during operation. I found complaint true I found idler pulley was locked up causing complaint. I replaced idlers and rollers tested operations not issues found or abnormal noises heard dryer is heating perfectly fine as of right now.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/10/2024
I replaced power cord test operations unit unit is actively cooling and producing a frost pattern upon departure. No additional issues heard or found at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mooresville, NC 28117
Jenn F.
Job Details:
09/10/2024
Complaint lights issues in the fridge. Found all top LEDs and the freezer LED barely on. Replaced all LEDs tested ok. ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED
We serviced a
GE REFRIGERATOR
Model GFE28GYNIFS
Near Foxborough, MA 02035
Aimee Z.
Job Details:
09/10/2024
Found needs 2 light s fridge 2 freezer; rqstng P&A on 4 WR55X25754 (Led)s
We serviced a
LG DRYER
Model DLE7300VE
Near Killingly, CT 06239
Amanda R.
Job Details:
09/10/2024
Replaced control and thermal fuse checked venting outside flaps stiff to open manually opened and showed customer started normal cycle without energy sAver completed normally
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRW02
Near Brooklyn, CT 06234
Amanda R.
Job Details:
09/10/2024
Both freezer and ff door gaskets ripped needs both white door gaskets replaced valve ; rqstng P&A on 1 WPW10443311 (Gasket) and 1 WPW10443309 (Ff gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Canterbury, CT 06331
Amanda R.
Job Details:
09/10/2024
When calling to give eta customer canceled appt
We serviced a
GE REFRIGERATOR
Model PYE22KSKLSS
Near Denver, NC 28037
Ryan S.
Job Details:
09/10/2024
Customer complaining refrigerator not cooling as needed. Found refrigerator fan not working quoted for repair collect via credit card. Scheduled return call for Friday 12 to 4.; ordrng 1 WR60X35205 (Fan)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Ryan S.
Job Details:
09/10/2024
Returned to install parts ordered. Installed new thermostat as ran unit . No burn smell and unit working as designed. Verified proper operation.
We serviced a
WHIRLPOOL MW/OVEN COMBO
Model KMHS120KPS01
Near Denver, NC 28037
Ryan S.
Job Details:
09/10/2024
Returned to install controlBoard. Verified light working now.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Denver, NC 28037
Ryan S.
Job Details:
09/10/2024
Customer complaint unit not working icemaker not making ice in door icemaker door icemaker test test timed out replaced icemaker from pre-truck stock now passing try to fill with test 97 valves cuts on for one second and no water is dispensed. Checked waterline at top of door. Waterline is not frozen over inside of door and no water coming to door ordering valve schedule. Return call for Friday.; ordrng 1 W11567408 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near York, SC 29745
Mitch H.
Job Details:
09/10/2024
"Tested washer and found unit would spin but not agitate. Entered diagnostics, no stored error codes. Ran manual test for agitate, can hear actuator buzzing but not shifting. Checked under washer found significant amount of oil on pulley, belt and other components. Replaced actuator from t/s in an attempt to make washer useable until return visit. Still would not shift. Will need gear case and related parts. Requesting P&A for gear case, cam, and belt, agitator and extra time. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WPW10006384 (Belt) and 1 W11454741 (Gear case) and 1 W10721967 (Cam) and 1 WP3951744 (Agitator) and 1 2Xtime (2X time), used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near York, SC 29745
Mitch H.
Job Details:
09/10/2024
"Checked and tested oven door. Found door not closing properly. Removed door, checked and found left side hinge bent. Ordering both door hinges.; ordrng 1 WPW10299225 (Hinge) and 1 WPW10299227 (Hinge)"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near South Windsor, CT 06074
Gary V.
Job Details:
09/10/2024
"Techline Sr7739494330, Inspected and found oven vent in front of unit under control panel is venting tremendous moisture while baking, getting control panel wet and also dripping on floor, took pics, called techline and explained problem again, they advised covering food while baking. No service can be done to this unit to solve this."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Windsor, CT 06095
Gary V.
Job Details:
09/10/2024
"Installed main acu, ui panel and rotor and stator, cycled thru and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Windsor, CT 06095
Gary V.
Job Details:
09/10/2024
Installed new freezer door and tested fine.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW5057LW0
Near Farmington, CT 06032
Chuck M.
Job Details:
09/10/2024
"Customer complaint is that washer made a screeching noise as if the belt needed to be tightened. Ran automatic test cycle and no noise found. Inspected gear case,belt and cam. No problem found. Tested washer with small load on Quick Wash. Customer stated the noise is a quick screech that can be heard upstairs usually going into spin. Replaced belt. ; used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTV80
Near Salisbury, NC 28147
Jenn F.
Job Details:
09/10/2024
"Complaint the dishwasher will run but not clean the dishes. Ran diagnostic, no stored error codes. Found the chopper not engaging. Secured the chopper. Ran diagnostics, tested ok."