Service History 30 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28226

Brandon

Job Details: 02/20/2025

Complaint unit is turning off short even in time dry. Tried to use truck stock motor to replace and it was the wrong motor. Ordering parts for repair. ; ordrng 1 279827 (Motor) and 1 WPW10185982 (Timer) and 1 WP694089 (Blower) and 1 WP3387134 (Thermostat)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model GSS30C6EYY00

Near Charlotte, NC 28277

Brandon

Job Details: 02/20/2025

Complaint ice maker is not working. Unit does not have a way to test ice maker. Found that units wires at the bottom of the door are broken. Order door and ice maker for repair. Door is listed as unavailable.; ordrng 1 W10369953 (Door.) and 1 WPW10251076 (Ice maker)

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Charlotte, NC 28277

Brandon

Job Details: 02/20/2025

On arrival I replaced all parts that Techline requested and unit tested properly after installation. Customer needs to clean vents so thermal fuse will stop blowing.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHM13

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/20/2025

"Installed new filter housing. Ran water at door, filter is replaceable now. Unit working as designed with no leaks."

We serviced a

WHIRLPOOL DRYER

Model WED6600VW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/20/2025

Customer complain unit would not start found blown thermal fuse found unit has good airflow but exhaust in the back needs to be replaced. inform customer or replace exhaust on back of dryer verified proper operation ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belmont, NC 28012

Ryan S.

Job Details: 02/20/2025

"Customer thought unit was not locking, ran service test found motor fault . found motor just humming when trying to run spin . replace capacitor from truck stock. Ran unit all functions now working . verified proper operation.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Brimfield, MA 01010

Chris B.

Job Details: 02/20/2025

Replaced all parts and washer running normal.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near Sturbridge, MA 01518

Chris B.

Job Details: 02/20/2025

Replaced part and unit working normal.

We serviced a

MAYTAG WASHER TL

Model MVW6230HW3

Near Enfield, CT 06082

Gary V.

Job Details: 02/20/2025

"Inspected and found drain hose elbow kinked in back causing poor drain, adjusted and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER TL

Model MVW5430MW1

Near Hampden, MA 01036

Jorden

Job Details: 02/20/2025

"Arrived and installed lid latch, tested fine."

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WFW560CHW4

Near Warren, MA 01083

Chris B.

Job Details: 02/20/2025

Complaint that the washer has an error code F9E1 and SD. Found bad drain pump. ; ordrng 1 W11578225 (Drain Pump Assembly)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Iron Station, NC 28080

Ryan S.

Job Details: 02/20/2025

"Installed control and sump assembly, ran diagnostics and then ran quick wash , no leaks and verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Dallas, NC 28034

Ryan S.

Job Details: 02/20/2025

Install new vent assembly ran unit verified proper operation

We serviced a

LG REFRIGERATOR FDB

Model LSFXC2476S/01

Near Somers, CT 06071

Jorden

Job Details: 02/20/2025

"Arrived and found new part does not fit properly in the mounting clips making problem even worse, contacted parts department and we found the matching switch. Ordering switch.; ordrng 1 EBF61314804 (Reed switch)"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5105HC0

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 02/20/2025

"Complaint washing machine will not wash will not do anything starts a cycle and then less than a minute later says cycle complete. I found no fault codes in history, but I did find motor only hums when activated found defective capacitor was the cause of customers complaint unit is operating normally now also replaced water inlet valve as water flow was slow; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11165546 (VALVE) from stock"

We serviced a

KITCHENAID RANGE

Model KODE900HSS00

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 02/20/2025

Replaced user interface and hand controls center control and expansion board previous board was the far left board unit takes two of the main control and one expansion board. No further issues found all operations are working properly. As of now grill can be inserted as well as lower oven turned on at the same time now.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT134TFDW01

Near Worcester, MA 01602

Glenn

Job Details: 02/20/2025

Not cooling almost no frost pattern. Found the compressor is running insufficiently equalization was good in 2 minutes pressures are in the proper range per tech line 0-5 and 80-90 fluctuating we did find low amp draw of .02. Replace compressor again 7740954170 per tech line. SEND GLENN on return visit ; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMB1

Near Worcester, MA 01602

Glenn

Job Details: 02/20/2025

Replaced faulty motor pump tested all ok ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

AMANA M/W OTR

Model AMV2307PFW07

Near Worcester, MA 01610

Chris B.

Job Details: 02/20/2025

Replaced all parts and microwave is heating properly. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM04

Near Windsor, CT 06095

Gary V.

Job Details: 02/20/2025

Arrived and found unit located in unheated garage and advised customer unit will not run properly or cool properly located in an unheated garage.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHW0

Near Windsor, CT 06095

Gary V.

Job Details: 02/20/2025

"Installed new wash arms and manifold, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Stafford, CT 06076

Gary V.

Job Details: 02/20/2025

"Inspected and found drain fault, found elbow at rear drain port kinked, unkinked and adjusted, tested fine now."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, CT 06076

Gary V.

Job Details: 02/20/2025

"Installed new control board and ran diagnostics test, cycled thru and tested fine."

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Cheshire, CT 06410

Jimmy R.

Job Details: 02/20/2025

"Checked over unit due to when unit would bake it would give off a gas smell from both ovens, ran oven and found both lighting ok flam is normal and burning good. Checked for gas leaks with gas detector and found unit leaking gas from both bake areas pinpointed leak to both gas valves and regulator not holding allowing gas to leak out of both burners. Unit will need new valves and regulator to fix issues spoke with safety and they will cover parts but not labor customer responsible sr #7740981626Auth # K1dgst0wp1 parts only; ordrng 1 W11193822 (Regulator) and 1 W11239228 (Gas valve) and 1 W10311268 (Gas valve), dspstn on spec-tagged invntry: 1 718-202-G1 COMBUSTIBLE GAS DETECTOR"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Waterbury, CT 06705

Jimmy R.

Job Details: 02/20/2025

"Ran dryer due to not heating properly and found unit would come on and start heating and working normally but build moisture in window. Checked filter and found back filter blocked with lint causing no air flow, cleaned filter and instructed customer on how to clean everything also instructed on using speed cycle not eco this will help dry items faster. ran unit and compressor is coming on and machine is now drying and working to specs"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GTE16DTNBRCC

Near Waterbury, CT 06705

Jimmy R.

Job Details: 02/20/2025

"Tested unit and found freezer evaporator fan motor building up frost around air tunnel due to fan stopping and just buzzing, checked over gaskets and found sealing good no air leaks. Will order new fan due to weak also found air actuator broken and not sitting in correct place will order. All parts tentative p/a ; ordrng 1 WR02X32219 (Foam air actuator) and 1 WR60X31522 (Fan motor), states that autho needed"

We serviced a

WHIRLPOOL M/W OTR

Model KMHS120ESS0

Near Bristol, CT 06010

Andre

Job Details: 02/20/2025

Ck unit upon arrival and found microwave power on display but no operation. Found lights in microwave flicker on and open when door open and close. Which causing microwave to operate intermittently inform customer office will contact her once parts becomes available ; ordrng 1 W11252186 (Interlock upper) and 1 W11252187 (Interlock lower) and 1 W11467687 (Cntrl)

We serviced a

SAMSUNG WASHER FL

Model WF50A8600AE

Near Farmington, CT 06085

Andre

Job Details: 02/20/2025

Tech was assigned as a helper;

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Tolland, CT 06084

Jorden

Job Details: 02/20/2025

"Arrived and found unit is being used in a commercial location doing approx 20 loads a day at a pet veterinary clinic. Found error codes F7E4 (basket reengagement failure) and F3E3 (inlet water temp fault) stored in system, cleared codes. Ran auto test mode and found a large build up of soap/detergent despite not putting in soap. Ran auto test mode and verified basket not reengaging for spin, verified 120v being sent to shifter but not operating, replaced clutch did not correct issue, replaced ACU, still no change. Replaced harness and tested fine. SR #7740992442"

We serviced a

GENERAL ELECTRIC WASHER FL

Model GFW550SPR5RS

Near New Britain, CT 06052

Andre

Job Details: 02/20/2025

Ck unit upon arrival and found control Lock activated unlock unit and ran test on unit and found all components functional on unit. Unit is now operating to manufacturers specs

We serviced a

MAYTAG REFRIGERATOR

Model MBB2256GES

Near New Britain, CT 06051

Andre

Job Details: 02/20/2025

Ck unit upon arrival and found no operation in unit advance defrost time and all components comes on with compressor with a very loud high pitch buzz consistently. Quote customer for repair and customer declined estimate

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDM05

Near Gastonia, NC 28052

Ryan S.

Job Details: 02/20/2025

"Customer complain, ice clumping found water leaking into ice bin not making it to icemaker ordering icemaker field kit. Scheduled return call with customer.; ordrng 1 W11729596 (Ice maker field kit)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Wales, MA 01081

Chris B.

Job Details: 02/20/2025

"Complaint that the washer would not stop running. Found error codes F3E1, F1E1 and F8E1. Found bad control and will order water valve as back up due to water slowly dripping when paused.; rqstng P&A on 1 W11603810 (Control Board) and 1 W11210463 (Water Valve), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Millbury, MA 01527

Glenn

Job Details: 02/20/2025

"Complaint dishwasher not advancing in cycles found motor failure, error code, and leaking heater Installed motor pump and replaced leaking heater the found lower door seal leaking order part seal ; rqstng P&A on 1 W11664713 (Lower door seal), used 1 W11416362 (MOTOR/SUMP), and 1 W11537778 (HEATER W/NUTS) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model Mvw6200kw2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 02/20/2025

"Installed all new parts and recalibrated unit, ran a wash and spin checking operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Tolland, CT 06084

Jorden

Job Details: 02/20/2025

"Arrived and spoke with customer complaint: unit is leaking and not spinning out the clothes. Unit had a load inside upon arrival and took photo, this is an example of an unbalanced load. Found error code F0E5 (off balanced load detected) stored in system, cleared code. Ran unit and found no evidence of leak but stand pipe is very short which means leak likely occurs when draining. Emptied unit and ran auto test cycle (with no detergent) and no issues occurred, finished empty quick cycle and tested fine. Customer education on proper loading practices and drainage situation. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Stafford, CT 06076

Gary V.

Job Details: 02/20/2025

"Inspected and found pressure system fault, checked air hose and dome and checked good, unit needs main control replaced, will order and call for return date.; ordrng 1 W11603811 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Leicester, MA 01524

Chris B.

Job Details: 02/19/2025

Complaint that the washer would not start any cycle. Found unit needed a reset and ran diagnostic and calibration cycles. Ran Quick Cycle and all working normal. No issues with the washer.

We serviced a

GE REFRIGERATOR FDB

Model PYE22KYNDFS

Near Dudley, MA 01571

Chris B.

Job Details: 02/19/2025

Replaced ice maker and ran all tests and all running normal. Arm tuning and called for water.

We serviced a

WHIRLPOOL RANGE GAS

Model KFGC506JSS01

Near Westfield, MA 01085

Mike K.

Job Details: 02/19/2025

"Control noise by of not all burners turning into b instantly, mainly 2 from by burners being a bit slower, there are a different burner head. Conks my of vent discoloration action ( explained not under warranty, but can give cost. Complaint of knob broken, left front, found support ring not in knob, on shaft, once it was installed properly knob is working fine, shaft not damaged. Also complaining of rubber feet coming off of grates. Office says they likely wont cover, but put in pla.; rqstng P&A on 1 W11550692 (Rubber grate foot)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Bristol, CT 06010

Andre

Job Details: 02/19/2025

Ck unit upon arrival n arrival and customer stated that clothes was still coming out Wet. Customer me that he fills unit to the top like he did with his 20yr old machine. Inform customer over loading can cause unit to not go through a full spin cycle. Ran a moderate to large load and monitor whole cycle and unit drains and extract all water from clothes. Customer will now monitor load size

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Burlington, CT 06013

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found clock operational. Check voltage at outlet and found across L1 to L2 87VAC and L1 to Neutral 122VAC and from L2 to Neutral 0VAC inform customer he or she needs a electrician

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ3

Near Burlington, CT 06013

Andre

Job Details: 02/19/2025

Ck unit upon arrival found heater not coming on enter diagnostic. An ran regular cycle and now getting 120VAC going to heat and unit is now heating. Customer dont run hot water before starting dish washer instruct customer to ran hot water at sink then start dish washer also found Rinse Aid empty. Instruction customer on the use of rinse Aid unit now operating to manufacturers specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Farmington, CT 06032

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found customer had just finish a cycle in dish washer steam still escaping and no soap residue. Dish washer was overload which I can see that as possible time where no water would splash towards door to remove soap/residue. Use floor door and monitor unit and found unit washing as normal with all spray arm rotating. Ran diagnostic and dispenser door is opening and during cycle inform customer to be mindful of placement of dishes. Found unit operating to manufacturers specs

We serviced a

SAMSUNG RANGE

Model NE63BG8315SSAA

Near New Britain, CT 06051

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found regulator burnt order regulator and with burnt harness submitted for Authorization parts Tentative P/A; ordrng 1 Dg44-01006c (Infinite switch (right front)) and 1 DG96-00812A (Harness) and 1 Dg44-01009B (Regulator (Rear right))

We serviced a

MAYTAG WASHER TOP LOAD

Model WTW5105HW0

Near Southington, CT 06489

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found no error code in system. Ran unit and found unit would start and and do a slight move to sense then complete wash. Use my hand to rotate basket and then start unit and unit would start normal after rotating by hand after starting unit has a loud screech check and found pulley stiff and belt slipping order parts for repair ; ordrng 1 W11283592 (Drive motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Southington, CT 06479

Andre

Job Details: 02/19/2025

Ck unit upon arrival customer stated unit had making noise at the end of wash cycle. Ran diagnostic on unit and monitor unit and found no unusual noise also had 4 towels place in washer and soak and ran spin cycle still no unusual noise. Tilt unit and found screw that support Rotor to stator on the floor which can cause friction between magnet during spin cycle when rotor is slightly sliding off which result in the intermittent noise. Use blue lock tight on screw and secure screw back in place and ran unit.

We serviced a

KITCHENAID COOKTOP

Model KSEG700ESS7

Near Charlotte, NC 28273

Clinton

Job Details: 02/19/2025

On arrival unit was in use. Customer stated the oven works properly but the discoloration on the top they want the top replaced. I told them the top isnt not cover under warranty for cosmetic issues. That if need they could pay for repairs Custer then stated they would called back in to warranty as they told them it was covered

We serviced a

GENERAL ELECTRIC WASHER FL

Model GFW550SSN4WW

Near Norfolk, MA 02056

Aimee Z.

Job Details: 02/19/2025

Cust complaint in normal having to re spin. I found the spin cycle lid and grinding Removed the belt found motor is loud and Neds new belt Also a bulletin on the inverta board noisesNeeds 2 slots Cust needs to remove the dryer on top he is aware. ; rqstng P&A on 1 WH03X29524 (Motor) and 1 WH03X29522 (Belt) and 1 WH22X35837 (Inverta)

We serviced a

SAMSUNG WASHER TOP LOAD

Model WA44A3405AP

Near Walpole, MA 02081

Aimee Z.

Job Details: 02/19/2025

"Cust stated stopped at 20 min , ran dianostics to test and filled with towels wet and spunOut fine. Advise to let the cycle finish dont stop cycle Washer running as intended"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Easthampton, MA 01027

Mike K.

Job Details: 02/19/2025

"Complaint of not draining properly. No errors in history. Ran diagnostic cycle. Unit filled, agitated, I and spun out fine. Suspension good. Lower unit looks good. Ran diagnostic cycle again and completed fine. Took water from unit not draining and put into this unit, drained it fine, detecting and going into drain on its own ran one more diagnostic cycle successfully after water fully drained.If clothes wet at end of cycle that could be from an unbalance"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Southwick, MA 01077

Mike K.

Job Details: 02/19/2025

Replaced front felt and glued into place. Verified unit operation in timed dry and suggested to allow to dry until evening before doing laundry

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHW02

Near Springfield, MA 01119

Jorden

Job Details: 02/19/2025

"Arrived and found water tank frozen, followed steps for service bulletin W11451777A to seal up the air tower and damper area. Also found temp setting set on maximum cold, adjusted down to recommended settings. Tested fine. ; used 1 212643 (SEALER-GUM) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Springfield, MA 01151

Jorden

Job Details: 02/19/2025

Arrived and customer showed me a garment with the stains. Verified no oil leaking from gearcase and no abnormal residue inside unit. Contacted tech support and documented findings. Customer education on how to properly utilize cycles and options and pretreating methods. SR #7740986897

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Amherst, MA 01002

Jorden

Job Details: 02/19/2025

"Arrived and found unit had been removed from its sitting position and fully uninstalled. Took photos of dent on the rear top of the unit breaking the weld joint. Attached photos to ticket and contacted tech support, provided photos and got the SR # listed below. Provided customer with SR # and advised they contact manufacturer customer service service. SR #7740985413"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01129

Jorden

Job Details: 02/19/2025

"Arrived and installed valve assembly, tested fine."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Hampden, MA 01036

Jorden

Job Details: 02/19/2025

"Arrived and installed harness, tested fine."

We serviced a

LG DRYER

Model DLEX5780WE

Near East Longmeadow, MA 01028

Jorden

Job Details: 02/19/2025

Arrived and customer claimed sometimes it drys fine and others it doesnt. Found customer using sensor cycles and having trouble with timing. Verified unit heats fine but found a long vent run. Customer education on how to properly utilize cycles and the difference between sensor & timed dry. Advised customer to adjust venting. Unit tests fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Rock Hill, SC 29732

Mitch H.

Job Details: 02/19/2025

"Removed ice maker assembly. Replaced ice maker and changed harness. Removed and replaced valve. Reinstalled, tested, ice maker cycled and filled properly."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Denver, NC 28037

Ryan S.

Job Details: 02/19/2025

"Returned to install new control board. Ran diagnostic , all tests passed. Ran quick dry and verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ02

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 02/19/2025

Checked and found drawer slides sticking and not allowing door to open and close properly. Ordering drawer slides. Customer would like to be called to schedule return visit.; ordrng 1 W11668671 (Drawer slides)

We serviced a

MAYTAG WALL OVEN SINGLE

Model MOED6030LZ01

Near Iron Station, NC 28080

Ryan S.

Job Details: 02/19/2025

"Returned and installed parts ordered . Ran. Air on both ovens. After 2 mins f8e1 error code returned. Called techline again. Double checked several things while on hold . Has continuity through harness to both fans with no shorts to ground. No obstructions around fans or fan areas to prevent airflow. Unit has proper voltage. Went over details with techline. Sr#7740723543, unit was sent in for review and inform customer to wait for response from Whirlpool or company."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Stanley, NC 28164

Ryan S.

Job Details: 02/19/2025

"Customer complained of pop noise, ran diagnostics no error codes present. Ran service test and when cam changed shifted from agitate to spin or spin to agitate the spring loaded gear pops.informed customer this is normal operation. Looked under unit and found wear in cam teeth, replaced cam due to damage . Probably cam slipping was issue. Verified proper operation after install. ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 02/19/2025

"Tested unit and found control panel not responding on several selections, removed control and tried to clean ribbon cable but same issue no response. Unit is going to need new control panel part number 74005742 witch is no longer available also main cntrl board part number 74005731 witch is no longer available. Advised customer parts are discontinued and someone will be in contact with them on further actions"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Granby, CT 06060

Mike K.

Job Details: 02/19/2025

"Unit is under 1yr wp warranty per service bench. Complaint of not running, said it made a growling noise but nothing else. Started cycle and unit drained, filled and went into wash , verified spray arm movement. Cancelled and drained fine. Ran diagnostic cycle and went through cycles fineF9e2, f8e4, drain issue/overflow. Unit running through cycle and draining fine in testing, likely had water in overflow from suds/dish placement, but has since evaporated and now working. Showed how to access tray and have tips on usage"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ0

Near Agawam, MA 01001

Mike K.

Job Details: 02/19/2025

"Senior living complex.F5e1 only error in history, lid switch fault. started a cycle for me set to mixed and filled to deep water level fine. Lower unit looks fine. Ran diagnostic cycle fine. Lock operational , ran drain and spin and again unit is locking/ unlocking fine. No problem found at this time. Collected for service call only via cc"

We serviced a

AMANA WASHER TOP LOAD

Model NTW4516FW3

Near Amherst, MA 01002

Jorden

Job Details: 02/19/2025

"Arrived and found error codes F2E1 (stuck key), F7E1 (basket speed fault), F1E2 (motor control fault) and F0E2 (over suds) stored in system, cleared codes. Auto test mode showed the capacitor isnt providing the motor with enough power to turn the basket and making a distinct humming. Unit needs new capacitor. Customer is undecided."

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Springfield, MA 01119

Jorden

Job Details: 02/19/2025

"Arrived and found high limit thermostat open. Verified heater not grounded and it cycles power when changing the temp settings (shuts off quickly on low and stays on longer when hotter settings selected) but found venting not clear, advised customer to clean venting before running unit to avoid fuse opening again. Unit tests fine. ; used 1 279973 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL RANGE

Model JES5580AAB

Near Middletown, CT 06457

Jimmy R.

Job Details: 02/19/2025

We serviced a

GE DISHWASHER

Model GDT695SSJ5SS

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/19/2025

Complaint not washing not drying I found unit is actively leaking water on customers floor. I found unit will need sump assembly and control as well as heater. Customer declined repair today to fix leak issues and drying performance issues. Is going to look at replacement.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Kershaw, SC 29067

Jonathan J.

Job Details: 02/19/2025

"F7e6 I found harness, broken, spliced harness back together found motor still has no reverse rotation only forward found spark mark on frame where black wire had ground itself out, causing damage to the control. Unit will also need suspension rods as basket has excessive bounce to it. ; rqstng P&A on 1 W11603810 (Control) and 1 W11652038 (Harness) and 1 W10780045 (Suspension rods) and 1 W11481722 (Shifter) and 1 W11239857 (Belt) and 1 W10890624 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/19/2025

Complaints noise and am concerned it is the compressor. I found noise is normal noise vibrational noise caused freezer evaporator fan motor noise does go away when doors opened. Noise is due to wind fan speed reaches speed 67 makes vibrating noise. Then when it goes to eat is quiet speeds one through five are also quiet as well. Motor has an eight speed variable speed setting. no additional issues found at this time

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/19/2025

"Complaint washing machine is not draining the water out of the machine. Will not wash just flashes. I found error code F9e1 I cleared error code found wiring harness was broken. Going to drain pump. Replaced harness tested operations no further issues found with washing machine at this time. Performed a calibration procedure on the control before departure unplugged, washing machine and reset control as well. No further issues found. no leaking occurring; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/19/2025

Complete dishwasher is not getting hot anymore since last visit. I found 71 error code. Heater disabled due to incoming water temperature being too cold after multiple attempts disabling heater water heating problem must be corrected or heater will disable itself again. No further issues found with dishwasher at this time. All operations are working properly. Heater is reading 397?F. after diagnostic cycle.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Charlotte, NC 28215

Johnny

Job Details: 02/19/2025

Replaced heater element. Cx verified heat now. Unit working as designed. ; used 1 WP3387747 (ELEMENT) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Charlotte, NC 28269

Johnny

Job Details: 02/19/2025

Tighten screws on freezer door handle.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Worcester, MA 01606

Glenn

Job Details: 02/19/2025

Complaint dispenser not opening found the solenoid was not attached to the lever that opens the door Replaced dispenser tested all ok

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Vernon, CT 06066

Gary V.

Job Details: 02/19/2025

"Installed Gearcase and other misc parts, ran diagnostics test and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSS1

Near Manchester, CT 06042

Gary V.

Job Details: 02/19/2025

"Inspected and found inlet valve leaking, attempted to shut water supply off but supply valve under sink is seized. And informed customer about plumbing problems. Will submit estimate and call for return date. ***Return date needs to be scheduled after plumbing problems are resolved***; rqstng P&A on 1 WPW10158389 (Inlet valve)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US4A

Near Attleboro, MA 02703

Aimee Z.

Job Details: 02/19/2025

"Cust covered work area with piece of linoleum. There complaint water in tub when not in useTested water valve is shutting off, I filled to test the float is working . Found water not draining fully its gurgling up garbage disposal. There was food in garbage disposal . Turned on to clear the disposal and re filled with water and drained out fully. Advised Cust to have drain cleaned too and grease build up"

We serviced a

MAYTAG WASHER

Model MVWP585GW0

Near Shrewsbury, MA 01545

Glenn

Job Details: 02/19/2025

Complaint wash leaked and damaged ceiling below. I ran a wash cycle and a drain cycle no leaks found and then a calibration control cycle still no leaks. The only thing that was at some point leaking was the hot water connection hose on the back see pics of water marks from a leak. Unable to verify a leak at this time

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shrewsbury, MA 01545

Glenn

Job Details: 02/19/2025

"Found broken harness replaced harness and added harness clip tested all ok ; used 1 W11643701 (HARNESS LOWER), and 1 w11755726 (CLIP) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Charlotte, NC 28278

Clinton

Job Details: 02/19/2025

The hinge I believe is worn out it causing the door to the frame to soon not allowing door to close properly Custer has to force it shut. The top latch also broke base on previous tech he installed ne latches I as well used truck stock latch ; ordrng 1 WPW10310366 (Hinge)

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Auburn, MA 01501

Glenn

Job Details: 02/19/2025

Found faulty drain pump replaced part from truck stock tested all ok ; used 1 W11399437 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Fort Mill, SC 29715

Clinton

Job Details: 02/19/2025

Installed coupler and drier filter. Used nitrogen to leak test all joints and evaporator. No leaks detected anywhere. Psi to 250 nothing seen. Charged system to low side 6 psi high side 135. Leaving unit developed full frost pattern after full charged. Left compressor and evap with customer

We serviced a

FRIGIDAIRE REFRIGERATOR FDB

Model FG4H2272UF

Near Belchertown, MA 01007

Chris B.

Job Details: 02/19/2025

Before replacing the UI found part that needed to be ordered with all parts in hand. Will order for approval.; rqstng P&A on 1 5304527898 (Overlay)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Ware, MA 01082

Chris B.

Job Details: 02/19/2025

Replaced all parts and ran calibration and diagnostic cycle. All running normal.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28202

Clinton

Job Details: 02/19/2025

F1e1 error unit has a failed motor. Rest power to u it started u it motor would not turn unless started by had then would run. Unit has full light failed motor order motor and blower wheel; ordrng 1 W11327190 (Blower) and 1 W11234001 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Charlotte, NC 28202

Clinton

Job Details: 02/19/2025

Unit has 4 3 error unit need sump pump. Part was not delivered to me will need. Part was no delivered to me will need part ; schdld next appmnt for 2/27 THU PM

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS03

Near South Windsor, CT 06074

Gary V.

Job Details: 02/19/2025

"Inspected and found unit faulting on f6e1 for magnetron failure, per pointer both inverter and mag needs to be replaced, will submit estimate and call for return date.; rqstng P&A on 1 W11346197 (Magnetron) and 1 W11325604 (Inverter board)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Windsor, CT 06095

Gary V.

Job Details: 02/19/2025

"Inspected and found door misaligned, and adjusted and tightened, cycled, tested fine."

We serviced a

WHIRLPOOL WASHER TL

Model MVW6500MW0

Near Windsor, CT 06095

Gary V.

Job Details: 02/19/2025

"Inspected and found squeak noise coming from belt, replaced with new belt and cycled, tested fine. Purchase date dated 90 days from issue date.; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 02/19/2025

"Inspected and found drain system clogged with debris thru drain hoses, foreign debris not covered by service plan, quoted for drain hoses to be replaced, she will call if wants repaired."

We serviced a

MAYTAG WASHER TL

Model mvw5430mw0

Near Enfield, CT 06082

Gary V.

Job Details: 02/19/2025

"Inspected and found inlet valve stuck open causing unit to fault and not proceed thru wash or rinse, will order new valve and return.; ordrng 1 W11513255 (Inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KSRJ25FXBL04

Near Somers, CT 06071

Gary V.

Job Details: 02/19/2025

"Inspected and found loose connection at water coupler connections and filter connections, adjusted and tightened, cycled and still has leak, needs water elbow connection. Will order and return. Balance due, part 34.99, and 90.00 labor. Scheduled for next Thursday am slot.; ordrng 1 WPW10271543 (Water connector elbow)"

We serviced a

WHIRLPOOL WASHER TL

Model wtw5005kw0

Near Westfield, MA 01085

Mike K.

Job Details: 02/19/2025

"Complaint of being too wobbly. Found suspension ok, unit not level, adjusted and better. Basket itself is wobbly. Agitator screw will not come out with impact drill, unit will need agitator broken out. Quoted for hub/agitator replacement and will think it over, collected for service call only"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF510PSM0SS

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/19/2025

Cust complaint was when starts trips breaker. Confirmed thatCheck power 0 volts white to ground 120 b/wTook off wire connection and re installed and checked molex was tight Started and test fill wash and drain There was a loose connection by block

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFS2853AF0

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/19/2025

Installed new main conteol and ui completeCode gone

We serviced a

MAYTAG WASHER TL

Model MVW6200KW2

Near Worcester, MA 01603

Glenn

Job Details: 02/19/2025

Found bearing failure repair declined the repair cost would be more than a new machine

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027HW2

Near Oxford, MA 01540

Glenn

Job Details: 02/19/2025

Found error codes 8/1 long fill 2/1 stuck key. Ran automatic test mode found only one water hose is getting water to the washer causing the error code. Plumbing needs to be fixed customer instruction.

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