We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Rock Hill, SC 29732
Caleb
Job Details:
03/05/2025
"Top right hand side of oven door had a little play while closing. Preventing it from making a perfect seal, found that the top right hand mounting screw was missing and never installed. Other mounting screws were set at an angle causing the head of the screws to stick out. Made a few adjustments and he door closest tight and properly. If this issue comes up again or persists then the installation team will need to make adjustments and properly install unit, it is in the cabinet very tight. After making adjustments the unit now operates as designed. If call back make sure install team had done there job first."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Caleb
Job Details:
03/05/2025
"Thermal fuse defective, replaced fuse from stock, unit checks fine.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
JENN-AIR MW/WALL OVEN COM
Model JMW2427LL02
Near Charlotte, NC 28210
Caleb
Job Details:
03/05/2025
"Replaced inner door, inner door did become loose in packaging, took pic, customer checked and confirmed that inner door was ok, I agreed and swapped the inner door. Corrected the loose corner near the switch arm, replaced light. Unit now operates as designed."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS321SDHZ01
Near Charlotte, NC 28210
Caleb
Job Details:
03/05/2025
"Customer states that after adjusted her temps that her items in her fresh food section did stop freezing, confirmed operation of diffuser, also informed customer of proper use and care, she had her drinks in front of diffuser causing the items that sit in front of her damper to freeze. Took pics. If call back order 1 W11645127 Diffuser assy."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Newington, CT 06111
Andre
Job Details:
03/05/2025
Ck unit upon arrival and found masking banging due to uneven of floor ran unit while adjusting legs. Add a large blanket and soak blanket and ran drain and spin no more banging and noise unit operating to normal operating to specs
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Wilbraham, MA 01095
Chris B.
Job Details:
03/05/2025
"Complaint that the dishwasher is not washing properly. Found error codes F10E3, F8E1, F8E6. Found low water flow to the dishwasher. Customer will have the water valve checked by a technician."
We serviced a
MAYTAG WASHER FRONT LO
Model MHW5630HW0
Near Sharon, MA 02067
Aimee Z.
Job Details:
03/05/2025
Found the key dont all work but can run diagnostics Needs new ui; ordrng 1 W11316623 (Ui)
We serviced a
SAMSUNG REFRIGERATOR FDB
Model RF24BB6200QLAA. 02
Near Sharon, MA 02067
Aimee Z.
Job Details:
03/05/2025
Found the right ice maker when push re set doesnt advance needs ice maker ; rqstng P&A on 1 DA61-14661A (Bites ice right)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near East Windsor, CT 06016
Gary V.
Job Details:
03/05/2025
"Installed new left front switch and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW0
Near Wethersfield, CT 06109
Andre
Job Details:
03/05/2025
"F9E1 , F5E3.Ck unit upon arrival and found unit not draining with replace harness and door latch calibrate unit and unit now operating to manufacturers specs; used 1 W11513248 (Latch), and 1 W11643701 (Harness) from stock"
We serviced a
MAYTAG REFRIGERATOR BO
Model MFD2561HEW
Near East Windsor, CT 06088
Gary V.
Job Details:
03/05/2025
"Inspected and found compressor overheating and not pumping properly any longer. Needs compressor replaced, quoted for repair and they will call if wants to have repair done."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Windsor, CT 06095
Gary V.
Job Details:
03/05/2025
"Inspected and found open thermal fuse, replaced and cycled, tested fine.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Agawam, MA 01030
Jorden
Job Details:
03/05/2025
"Arrived and installed ACU, calibrated control and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDBM04
Near Springfield, MA 01109
Jorden
Job Details:
03/05/2025
"Arrived and found both sections room temp, no frost pattern and compressor drawing 8.8 amps. Used a new start device and it kicked on normally but soon began 1.2 amps and continued climbing. Unit needs a new compressor. Customer opted out of repair."
We serviced a
LG WASHER
Model WT7200CV
Near Springfield, MA 01118
Jorden
Job Details:
03/05/2025
"Arrived and found error code UE (unbalanced load) blinking in display, cycled power. Ran unit and heard lots of abnormal squeaking coming from underneath. Found customer had left the shipping foam underneath which created lots of unwanted resistance on the rotor and gearcase. Removed foam block and tested again, still getting loud squeaks. Verified rotor bolt still tight but squeaks coming from gearcase indicating a lack of internal lubricant. Unit needs new gearcase to start. Provided quote and customer opted out of repair."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS321SDHZ11
Near Springfield, MA 01108
Jorden
Job Details:
03/05/2025
"Arrived and installed diffuser, leak kit and dispenser assembly, tested fine. ; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01108
Jorden
Job Details:
03/05/2025
"Arrived and found F6E1 (UI, no response from ACU) blinking in display and could not get in diagnostics or start a cycle. Customer stated no leaking issue. Found UI console warped (took photo and attached to ticket). Ordering UI and ACU. ; rqstng P&A on 1 W11460908 (UI) and 1 W11506011 (ACU) and 1 W11460962 (UI electrical), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBSS0
Near Windsor, CT 06095
Gary V.
Job Details:
03/05/2025
"Installed new drain pump and cycled, tested fine."
We serviced a
GENERAL ELECTRIC WASHER FL
Model GFW550SSN2WW
Near Webster, MA 01570
Glenn
Job Details:
03/05/2025
Installed bellow tested in rinse and spin no leaks washer fills all tested ok
We serviced a
JENN-AIR OVEN
Model JDS9860AAP
Near Wingate, NC 28174
Jonathan J.
Job Details:
03/05/2025
"Complaint cooktop will not ignite sparks and heavy smell of gas emanating. Also oven will not function at all. Display goes blank after it starts to heat up. I found oven elements are working perfectly fine. I found convection element is working perfectly fine control board malfunctioning as it starts to heat up. Found burners will spark, but are not igniting. Ordering cartridges and control with overlay to repair.; ordrng 2 JGA8100ADB (Cartridge assembly)s and 1 WP5760M30160 (Clock w overlay blk)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
03/05/2025
Complaint not filling with water properly not dissolving detergent. Customer comparing unit to their old unit they had for over 20 years and their daughters that has an actual agitator in it. I founds video that the clothing was floating and not being agitated around. I suspect probably an out of balance issue. to cause the laundry to float in customers video that they had. I started a load of towels for customer. Could not find any error codes or fault in diagnostics history. I performed a calibration procedure no abnormal noises heard either.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Monroe, NC 28110
Jonathan J.
Job Details:
03/05/2025
Two point dishwasher not operating when you press start. I found error codes 43 and seven one. Unit will need a new wash motor to repair. Customer declined repair today is going to look at replacement options as it is cheaper to replace than it is to repair.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ5
Near Monroe, NC 28110
Jonathan J.
Job Details:
03/05/2025
"Complaint cooktop has a chirp when trying to apply downward force when chopping hamburger in skillet to break it apart and oven not heating right needs calibrated. 412,349,394,348,395,349, average 371?F 21? too hot. I calibrated oven 20? as oven can only be calibrated in increments of five. No further issues found with oven or cooktop today. Noise was caused by the burner spring clamp when customer would push down on glass cooktop cannot be adjusted or lubricated. no further issues found."
We serviced a
WHIRLPOOL M/W OTR
Model WMMF5930PZ00
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
03/05/2025
"Replaced blower fan assembly tested operations. Everything is working properly. All lights are functioning. Unit is heating as of right now as well. top where blower fan goes, appears to have been dropped or caved in causing noise."
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFF577KPS02
Near Granby, CT 06060
Gary V.
Job Details:
03/05/2025
"Techline, sr#7741079939. Inspected and found L1 (black) power wire connector at molex connection in compressor compartment is not making proper contact and entire unit is loosing power, spoke with Techline and they advised not to hard wire the connector wires. They are submitting for unit to be reviewed for exchange."
We serviced a
MAYTAG WALL OVEN SINGLE
Model MEW9527FZ02
Near Enfield, CT 06082
Gary V.
Job Details:
03/05/2025
"Inspected and found when running unit higher then 350degrees, unit is not recovering to proper set temps, attempted calibration to 30 degrees hotter and set bake to 400 degrees and found no difference, unit not heating up past 375, also Ui panel is flickering, unit needs both electronic boards replaced. Will submit estimate and call for return date.; rqstng P&A on 1 W10915210 (Ui panel) and 1 W10841692 (Main acu)"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Charlotte, NC 28262
Johnny
Job Details:
03/05/2025
Will need new switches. Cx stated she will contact whirlpool to get authorization code to cover parts and labor. Will need part # WP3149404 and WPW10434452 and WP3149404. Attempted to contact safety but was on hold for over 38 mins.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Charlotte, NC 28269
Johnny
Job Details:
03/05/2025
"Installed new parts. Ran calibration cycle, ran service cycle, unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model KRFC302ESS06
Near Weddington, NC 28104
Jonathan J.
Job Details:
03/05/2025
I replaced freezer door tested operations installed new gasket. No further issues found unit icemaker is now making ice perfectly fine and door is now seating all the way around and no longer leaving an air gap.
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS05
Near Charlotte, NC 28269
Johnny
Job Details:
03/05/2025
Low ice production. Ice melting. Full frost pattern on evaporators indicates A SUCCESSFUL SEALED SYSTEM REPAIR BY THE PREVIOUS TECHNICIAN. Ordering all parts pertaining to low ice production. Will need extra to install so many parts.; ordrng 1 W11405215 (Left door) and 1 W10873944 (Gasket) and 1 W11658802 (Icemaker) and 1 W11605505 (Icebox) and 1 W11226501 (Fill tube heater) and 1 W11399564 (Ice door) and 1 W11347435 (Ice chute) and 1 W11684620 (Vent thermistor)
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW4505MW1
Near Charlotte, NC 28208
Clinton
Job Details:
03/05/2025
Customer stated she cancel the service no longer needs service
We serviced a
JENNAIR FREEZER
Model JBZFL30IGX10
Near Matthews, NC 28104
Jonathan J.
Job Details:
03/05/2025
39.9 and 40.0 ohms both new and original heater are very similar in resistance. Test 66 powered itself off. 18 ohms +_ 7 percent 7741078960 file number I replaced heater placed unit into test mode again test 66 unit did not power itself off this time. No further issues at this time with unit. I did place unit at positive 2? versus -2?. unit now has a new icemaker as icemaker was stuck sideways as well.
We serviced a
WHIRLPOOL DISHWASHER
Model kdtm704kps3
Near Davidson, NC 28036
Johnny
Job Details:
03/05/2025
"Ran several service cycles to duplicate noise, the noise the cx is referring to is normal operating functioning noise. However, customer is dissatisfied with product operation audio. Unit should be replaced with a different model to accommodate customer noise level preference. Unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Davidson, NC 28036
Johnny
Job Details:
03/05/2025
"Installed part, ran calibration cycle, ran service cycle, no error codes, working as designed."
We serviced a
SAMSUNG WASHER TL
Model WF50A8600AE
Near Gold Hill, NC 28071
Johnny
Job Details:
03/05/2025
Very loud roaring and clacking when in operation and high spin. Will need new entire tub and drum assembly. WILL REQUIRE A SECOND MAN. ; rqstng P&A on 1 DC90-27230F (Tub assembly)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Charlotte, NC 28206
Clinton
Job Details:
03/05/2025
Installed dryer repair kit unit had a failed stuck idler pulley. Replaced all parts unit is not longer making no noise ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT318FZDM11
Near Charlotte, NC 28213
Clinton
Job Details:
03/05/2025
On arrival unit cooling properly each necked defrost heater its functioning compressor running and evap fan all mechanical parts functional. On further testing found the light on control cycling back and forth there is some control issues; ordrng 1 W11562260 (Control)
We serviced a
WHIRLPOOL WALL OVEN DBL
Model WOED3030LS01
Near Charlotte, NC 28214
Clinton
Job Details:
03/05/2025
Replaced ui and ui now has full digits. And unit working properly checked both ovens heating properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, NC 28273
Clinton
Job Details:
03/05/2025
Replaced drain pump unit had a failed drain pump unit drain fine after repair. Further note Customer need to plumber to fix the drain line issue the new line was not installed it is currently not clogged but she is have the garbage disposal back feed in the dish washer and needs the installer to come back and fix the issues she is currently having left drain line with Customer as they will need to install it. Drain line must come up to the top of the dishwasher night then in to disposal. New holes must be drilled in cabinet
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28273
Clinton
Job Details:
03/05/2025
Customer complaint is the heater vent in top left is discolored and turning black and this normal and will continue to do so not a functional failure cant do any thing about it
We serviced a
LG WASHER TL
Model WT7300CW01
Near Oxford, MA 01537
Glenn
Job Details:
03/05/2025
Installed parts tested all OK no error code at this time. Water pressure fill is great.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT134TFDW01
Near Worcester, MA 01602
Glenn
Job Details:
03/05/2025
"Call 913-850-0916 Josh when on the way. Installed compressor and filter dryer from truck stock. tested for leaks none found, charged with R600 compressor is tripping the over Laos will not start call tech line they want us to isolate the system and blow pressure in both direction separately to make sure theres no restriction then replace the filter dryer. If this doesnt work call Tech Line immediately as this will be the last attempt for repair. Ive used my filter dryers up. They need to be restocked. ; ordrng 1 W11109499 (Filter)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW8127LW1
Near Worcester, MA 01607
Glenn
Job Details:
03/05/2025
Complaint Clothes getting pulled under wash plate. Installed wash plate tested all ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Grafton, MA 01536
Glenn
Job Details:
03/05/2025
Installed flood switch tested all ok
We serviced a
MAYTAG WASHER FL
Model MHW5630MBK0
Near York, SC 29745
Mitch H.
Job Details:
03/05/2025
"Pulled unit out. Unstacked, and set dryer aside. Disassembled washer, removed and replaced drain pump. Reassembled, tested washer, now draining properly. Restocked and put back in place."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near York, SC 29745
Mitch H.
Job Details:
03/05/2025
"Pulled dishwasher out. Removed and replaced drain pump. Tested dishwasher washer through 2 cycles. Allowed it to drain, fill and wash for several minutes then cancelled cycle. Drain pump operating properly every time. Total of 4 drain cycles with no issues. Did not need harness. Left part with customer."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
03/05/2025
"Complaint dishwasher leaking Technical Service Pointer #: W11540964 Action Required: MandatoryRelease Date: March, 2024. I found the dishwasher was leaking from two locations. The And the heater. Bushings had failed. I replaced door gasket tested operations also replaced heater no further leaks no further issues found at this time with dishwasher. No fault codes and diagnostics history at this time either.; used 1 W11537778 (HEATER W/NUTS), and 1 W11483553 (GASKET) from stock"
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW4505MW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
03/05/2025
Customer stated over the phone that she had gotten it fixed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near York, SC 29745
Mitch H.
Job Details:
03/05/2025
"Checked and tested. Found heating element bad. Disassembled, removed and replaced element. Reassembled, tested, heating and operating properly ; used 1 WP3387747 (Element) from stock"
We serviced a
JENNAIR REFRIGERATOR FDB
Model JS42PPDUDE01
Near Southington, CT 06489
Jimmy R.
Job Details:
03/05/2025
Replaced ice maker motor ran unit on crushed and cubed unit is now dispensing and working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Gastonia, NC 28052
Ryan S.
Job Details:
03/05/2025
"Customer complained unit stopped coming a week ago but is cooling now. Checked evap and found full frost pattern. Fan running properly. Ran service test on compressor, found compressor started and frost pattern formed. After inspecting behind unit and looking around control board beside compressor found signs of bug infestation. Informed customer warranty void, bugs will cause unit to malfunction due to control board having insects on it. Left call ."
We serviced a
WHIRLPOOL WASHER TL
Model WTW4855HW3
Near York, SC 29745
Mitch H.
Job Details:
03/05/2025
"Checked and tested. Found basket still had water in it. Drain pump motor running but not draining. Used shop vac to remove water. Removed and replaced drain pump from t/s. Reassembled, tested, all operating properly.; used 1 W10919003 (Drain pump) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Clover, SC 29710
Mitch H.
Job Details:
03/05/2025
"Tested and ran diagnostics. No stored error codes. Tested oven in both convection and normal modes, allowed to heat to 350 in both modes. No unusual noises. Cooling fan and convection fan both operating correctly and quietly. Customer says noise has happened 3 times. Unable to duplicate complaint at time of visit. Unit operating as designed."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near Clover, SC 29710
Mitch H.
Job Details:
03/05/2025
"Checked and found display completely blank. No response to any inputs. Turned breaker off. Pulled oven partially from wall. Removed console, tested thermal fuse, blown. Removed and replaced fuse. Turned breaker back on. Tested, oven now operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, NC 28056
Ryan S.
Job Details:
03/05/2025
Found sump getting power but not running. Found sump getting 120v but not running. Installed new sump motor from ts. Ran unit to check for leaks and proper operation. No leaks detected and unit working as designed. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRFF3436RZ00
Near Gastonia, NC 28056
Ryan S.
Job Details:
03/05/2025
"Unit is a new build and not occupied. Builder let me in and said doors were not aligned. Found doors not tightened at top hinges. Aligned doors and leveled unit. Doors now aligned and sealing properly, verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details:
03/05/2025
Customer complained unit not washing. Found motor error. Found 120v to sump but sump not running. Installed new sump. Ran unit to check for leaks and proper operation. Verified proper operation. Ran service diagnostics to clear all codes. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR BO
Model WRF555SDFZ16
Near Mount Holly, NC 28120
Ryan S.
Job Details:
03/05/2025
"Customer complaint icemaker stopped working, started working again. Ran multiple service test pertaining to icemaker found icemaker fan did not start correctly one time and heard an odd noise from it. ordering icemaker fan and icemaker scheduled return call for.3-12-25 am. ; ordrng 1 W11529245 (Ice maker fan motor) and 1 W10882923 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Denver, NC 28037
Ryan S.
Job Details:
03/05/2025
Customer complaint unit would not drain. Found standing water in unit . checked drain line . found drain plug was not popped out of the disposal . Ran cancel/drain. Unit now draining properly . verified proper operation.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW8127LC1
Near Lincolnton, NC 28092
Ryan S.
Job Details:
03/05/2025
"Customer complained of shaking at end spin cycle, found suspension rod warped. Ordering new suspension. Scheduled return call for 3-13-25am. ; ordrng 1 W11400156 (Suspension)"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW8127LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
03/05/2025
"Returned to install gearcase , slider , wash plate, and tub ring. Ran unit through diagnostic cycle and ran quick wash. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Charlotte, NC 28278
Clinton
Job Details:
03/05/2025
"Left ice maker with customer will install on return visit. Tho the fail tub heater is failed the wire broke to heater ; ordrng 1 W11366500 (Fill tube heater kit), dspstn on spec-tagged invntry: 1 W11557000 ICEMAKER"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES
Near Rock Hill, SC 29730
Brandon
Job Details:
03/05/2025
Complaint unit is not heating properly. Found that elements are not staying hot as long theyre supposed to. Ordering control and elements for repair. ; ordrng 1 W11517959 (Burner) and 1 W11047722 (Burner) and 1 W11122551 (Control)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5010LW0
Near Matthews, NC 28105
Brandon
Job Details:
03/05/2025
Complaint unit is not able to cycle. On arrival I found a short in the harness going to drain pump. I used truck stock part to replace harness. After installation unit tested as designed. No other issues found.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Charlotte, NC 28277
Brandon
Job Details:
03/05/2025
Complaint unit is cutting off intermittently. Customer states that unit will say it is preheated but when opening the oven it is still cold. Ordering temp sensor and control for repair. ; ordrng 1 W11747115 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Land, SC 29707
Brandon
Job Details:
03/05/2025
Complaint control board will not stop draining. Tried to install new control and found it was not the right one because model number was different on ticket. Serial number was correct though. Please order correct board and let customer know when we can return. I believe new ticket needs to be made because this ticket is for a completely different unit. Please make new ticket and order part. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model Krsc700hps04
Near Charlotte, NC 28278
Clinton
Job Details:
03/05/2025
Installed new filter housed previous housing broken filter was stuck. Unit working properly after repair
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS01
Near Simsbury, CT 06092
Andre
Job Details:
03/05/2025
Ck unit upon arrival and found led lights in fridge and freezer out order led module kit for replacement submitted for Authorization parts Tentative P/A; ordrng 1 W11683244 (Led module kit)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Canton, CT 06019
Andre
Job Details:
03/05/2025
Ck unit upon arrival per customer unit has been leaking ran unit and found unit leaking when draining. Have customer signs waiver and remove unit from space and found rodents chew drain pipe. Instruct customer due to none manufacturers defect. Parts will not be able to be covered inform and instruct customer about situation
We serviced a
SAMSUNG REFRIGERATOR FDB
Model RF29BB86004MAA
Near New Hartford, CT 06057
Andre
Job Details:
03/05/2025
Ck unit upon arrival and found unit with no alarm logo indication on even after door open for 5+ minutes. Remember that customer stated that some time she looses power which can cause confusion/ miscommunication between user interface and main control. Reset power to unit from breaker and all option with door alarm is now operating to manufacturers specs
We serviced a
MAYTAG WASHER TL
Model MVW5435PW0
Near Meriden, CT 06450
Jimmy R.
Job Details:
03/05/2025
"Ran unit and found machine making noise wile in a spin found noise coming from drain hose shaking back of unit, tied drains hose to stop from hitting cabinet ran a calibration cycle and unit is now operating got specs"
We serviced a
MAYTAG WASHER FL
Model MHW5630HC3
Near Meriden, CT 06450
Jimmy R.
Job Details:
03/05/2025
"Tested unit and ran diagnostics found errors F5e2 lock failure F9e1 long drain f0e2 over suds, ran test and found washer leaking water onto floor found water coming from dispenser over filling during a rinse cycle and leaking down door onto floor, checked drain pump and found filter clean but pump out slow, cycled door lock several times and it is locking and unlocking when u wait a few min lock failing, F5e2 lock failure F9e1 long drain f0e2 over suds unit will need new lock,drain pump and dispenser will need second man for stack unit ; ordrng 1 W11752344 (Dispenser) and 1 W11565030 (Latch)"
We serviced a
WHIRLPOOL RANGE
Model WW30430P
Near Meriden, CT 06450
Jimmy R.
Job Details:
03/05/2025
"Checked over ovens and found both units heating up to 350 degrees checked broil and both are working normally. Found upper oven light staying on due to door not closing fully, found screws for door loose causing door not not seal against cabinet tightened up screws and light now stays off and is working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Cheshire, CT 06410
Jimmy R.
Job Details:
03/05/2025
"Checked over unit and found freezer door on an angle upwards and door now closing, checked door hinge and found door picked up to height causing it to not sit level found legs not adjusted making unit on an angle. Fixed door and hinge leveled unit an all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Prospect, CT 06712
Jimmy R.
Job Details:
03/05/2025
Installed new main control ran a calibration cycle and Unit is now washing and working to specs
We serviced a
WHIRLPOOL WASHER TL
Model WTW5000DW2
Near Franklin, MA 02038
Aimee Z.
Job Details:
03/05/2025
"Older Customers there complaint is not spinning and walking Found the hub stripped cant remove bolt and the Gearcase is stripped Inner spin basket wont lock up . Wobbles in spin no liquid in the balancing ring.Cant get wash plate bolt out rusted in or separate tubs Needs spin basket , wash plate, bolt , suspension rods , and outer tub .2 men to lift out and carry out from basment Older customer cant lift parts out.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Spin basket) and 1 W11219115 (Outer tub) and 1 W10528947 (Hub drive) and 1 W11130362 (Suspension rods) and 1 W10752283 (Washplate) and 1 W10752187 (Bolt)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW5000DW1
Near Longmeadow, MA 01106
Jorden
Job Details:
03/05/2025
"Arrived and found error code F0E5 (off balanced load detected) stored in system, cleared code. Found hub stripped. Tried to remove agitator but nut is seized onto shaft. Applied lubricant and still could not get it off. Ordering hub and agitator. (Hopefully lubricant will soak and let us slide it off when we return). ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Waterbury, CT 06708
Jimmy R.
Job Details:
03/05/2025
"Removed old compressor and all evaps flushed unit with nitrogen and found unit had Freon stuck on one side, Installed all new parts and filled unit with r600 machine came on but never would release 3 way coil valve. Ran a diagnostics and step 40 cycling compressor found when unit would get to the run part the compressor would never come on tested voltage from inverter to compressor and no power tested voltage at power coming into inverter and 120v on one connection 12v dc on other, when cycling off diagnostics compressor would jump 3 times then start inverter faulty also 3 way valve will order parts. Advised customer not sure if inverter is covered under the wAreenty quoted for the part advised we would call when returning ; ordrng 1 W11574310 (Valve) and 1 W11506421 (Inverter), used 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Bristol, CT 06010
Andre
Job Details:
03/05/2025
"Ck unit upon arrival and found motor running use clear door to monitor unit and found lower or upper wash arm rotating. Remove wash arm and try to knockout as much Gunk build lower wash arm start to rotate but still has excessive build up. Also found unit loosing water in the back causing upper wash arm not to rotate quote customer for manifold with spray arm,support left and adjust and customer declined estimate for repair"
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRFC704FPS06
Near Plainville, CT 06062
Andre
Job Details:
03/05/2025
Ck unit and remove freezer door and basket and found partial frost on inlet of capillary going to evaporator. Unit has a bad restriction seal system would need to be done to flush system with nitrogen an compressor replacement 2time slot on return ; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 2time (2Time)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Springfield, MA 01109
Chris B.
Job Details:
03/05/2025
Complaint that the washer is leaking water from the bottom. Found bad drainage on the home kicking back water to the floor. Ran the washer and no leaks detected from the unit but did find leakage outside the washer. No issues found with the washer. Customer will mentioned it to the landlord to address this problem.
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Waterbury, CT 06710
Andre
Job Details:
03/05/2025
"Ck unit upon arrival and found front right, rear right and rear left burner shorted due to roach crawling on burners Inform customer due to non manufacturers defect his warranty will not be covering repairs. Customer will contact warranty and complain. Parts thats needed Front right & rear left - W11171119 (2)Rear right - wp8273993 (1)Infinite,front right and rear left - Wp3148952 (2)Infinite switch rear right - WP3148953 (1)"
We serviced a
MAYTAG RANGE
Model MGR7700LZ1
Near Springfield, MA 01104
Chris B.
Job Details:
03/05/2025
Complaint that the oven door is too loose and customer needs to hold it that wont drop down hard. Found bad hinges and will order gasket. ; ordrng 2 W11502236 (Support Bracket)s and 1 W10347464 (Hinge Kit) and 1 W11542153 (Gasket)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4957PW0
Near Medway, MA 02053
Aimee Z.
Job Details:
03/04/2025
"F3e1 preasure system fault, f1 e2. Control fault,Needs control, suspension rods, water valve drips and needs cam noisy; rqstng P&A on 1 W11608056 (Control) and 1 W11217817 (Suspension rods) and 1 W10721967 (Cam)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Watertown, CT 06795
Andre
Job Details:
03/04/2025
Ck unit upon arrival and found agitator spinning out of control. Remove agitator and and found Hub strip. Inform customer parts and labor is covered due to r cent replacement less than a Year ago. Also provide customer the the option to go with metal Hub and customer wish to go with original option. Inform customer this 1yr option is a time option any further repair in the near future will require parts and labor fee. Replace hub and collected service charge for today; used 1 W10528947 (Hub) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS325SDHZ08
Near Chicopee, MA 01013
Jorden
Job Details:
03/04/2025
"Arrived and sent purchase receipt photos from customers phone to office email, office verified coverage. Installed defrost heater & sensor kit, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Chicopee, MA 01020
Jorden
Job Details:
03/04/2025
"Arrived and found upper freezer rack had gotten jammed in the wrong position, repositioned and tested fine."
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW04
Near Prospect, CT 06712
Gary V.
Job Details:
03/04/2025
"Inspected and found top assy and lid rusted, quoted for repair and they will call."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near West Brookfield, MA 01585
Chris B.
Job Details:
03/04/2025
"Complaint that the dryer is not heating properly. Found error codes F3E2, F2E1. Found bad heating element. Used TS #WP3387747. Ran diagnostic cycle and all working properly. Mentioned to the customer to keep an eye on the dryer for the next few cycles.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Springfield, MA 01119
Jorden
Job Details:
03/04/2025
"Arrived and found customer had disassembled their filter housing, tried to reassemble but could not. Customers complaint in regards to flakes being dispensed with their ice is tied to the filter issue. Found nothing defective or broken about ice maker, flakes are coming from the improper housing situation. Ordering filter housing. ; ordrng 1 W11162042 (housing)"
We serviced a
LG REFRIGERATOR
Model LFXS28566M/00
Near Springfield, MA 01128
Jorden
Job Details:
03/04/2025
"Arrived and verified door/reed switches working as expected (continuity when magnet in place and open when magnets removed). Verified all wires in con7 properly seated. Unit needs new control, customer is undecided."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Springfield, MA 01118
Jorden
Job Details:
03/04/2025
"Arrived and installed ACU, calibrated and ran auto test mode, unit tests fine."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Wolcott, CT 06716
Jimmy R.
Job Details:
03/04/2025
"Tested dryer and found unit would run but never heat up, tested voltage to unit and 240v present 120v on each leg. Ohmed thermal fuses and heater finding heater bad. Replaced heater from stock and unit is now operating to specs ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
03/04/2025
"Tested washer and found unit would come on but would never drain water to tested voltage to drain pump and found 120v to pump reconnected wire and found blue side broken in molex clip causing issue. cut out faulty connector and replaced, ran unit and machine is now draining and working to specs"
We serviced a
GE LAUNDRY CENTER
Model PFQ97HSPV0DS
Near Wrentham, MA 02093
Aimee Z.
Job Details:
03/04/2025
Installed new drain pump filled and drain few times
We serviced a
SAMSUNG RANGE
Model NX58R4311SS
Near Foxborough, MA 02035
Aimee Z.
Job Details:
03/04/2025
Found needs new IGNITOR and pre heated to 350 complete; used 1 12400035 (Igniter) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Rock Hill, SC 29730
Brandon
Job Details:
03/04/2025
"Complaint cannot use unit. Found on arrival that control is bad on unit . Ordering control for repair. ; ordrng 1 W11608056 (Control), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Indian Land, SC 29707
Brandon
Job Details:
03/04/2025
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF767SDHZ00
Near Shrewsbury, MA 01545
Glenn
Job Details:
03/04/2025
Found water to the fridge was off turned water on tested ok also found shorted leds replaced leds with led kit tested all ok ; used 1 W11683243 (LED KIT WHITE (12 LEDS)) from stock
We serviced a
JENNAIR RANGE
Model JGRP436HL05
Near Shrewsbury, MA 01545
Glenn
Job Details:
03/04/2025
Installed parts user interface and relay board tested all ok