We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2045VF3
Near East Hartford, CT 06118
Ruben C.
Job Details: 07/05/2024
Checked unit found hinge closer bent replaced closure and hinge tested operation normal
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Tolland, CT 06084
Jeremy B.
Job Details: 07/05/2024
Low speed spin isnt an option available on regular/notmal wash called tech support and verified was given this SR#77394391131 this is normal operation.
We serviced a
KENMORE RANGE
Model ="790.97313412"
Near Ellington, CT 06029
Jeremy B.
Job Details: 07/05/2024
Customers complaint is bottom oven not heating properly. Preheated to 350 and met cycle. Oven heating and cycling properly. Tested sensors and elements all checks ok. Adjusted lower oven to operate 30 degrees warmer. Customer to keep an eye on it.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS2
Near Vernon, CT 06066
Jeremy B.
Job Details: 07/05/2024
Customers complaint is dishwasher leaking. Tested water and its 119 wash arms secure. Dishwasher level and not leaning fwd called tech support and documented my findings was given this SR#7739436745 will order and replace lower door seal and door gasket. ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Door seal)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near South Windsor, CT 06074
Jeremy B.
Job Details: 07/05/2024
Dryer not drying cloths but heating. Customers vent is clogged. Recommend customer clean vent.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near South Windsor, CT 06074
Jeremy B.
Job Details: 07/05/2024
Range not heating properly and making abnormal noise. Tested bake and broil element and they are good. The control isnt cycling properly. Will order and reaver main control and sensor at the same time. The convection fan is making an internal abnormal noise needs new fan. ; rqstng P&A on 1 W11536793 (Control) and 1 WPW10181986 (Sensor) and 1 W10860189 (Fan)
We serviced a
GE REFRIGERATOR
Model ZIS420NXB
Near Franklin, MA 02038
Aimee Z.
Job Details: 07/05/2024
"Called Cust 30 min call ahead , Cust stated cancelled call and would call if need"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manchester, CT 06040
Jeremy B.
Job Details: 07/05/2024
Washer not spinning out. Hub is worn. Shaft in gear case stripped. Cam and actuator just clicking. Requesting autho on parts. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washplate) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit)
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUW248LBRS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/05/2024
Temp not dropping below 65 found the condenser coil clogged with dog hair and the condenser fan not running. Was able to spin the propeller and fan started but very weak. Recommend replacing condenser fan motor.
We serviced a
WHIRLPOOL DRYER
Model LDE712
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/05/2024
Im installed new cycling thermostat. Tested and dryer heating and seems to be working fine.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Simsbury, CT 06070
Mike K.
Job Details: 07/05/2024
"Service call covered by authorization W1BMLG1WL1 .Complaint of unit not shutting off, keeps running with wash light on. Happened after a cycle ended wet, tried to spin out and occurred. Had unplugged/plugged in and ran quick wash, did same near end of cycle. F2e1 only error in history. Ran diagnostic cycle.Completed fine.Ran second time and completed fine. Recalibrated and ran third time fine, unit empty but tipping to do visual inspection caused unit to go into manual drain and if going into repeated manual drains could be what unit is doing. Lower visual inspection fine, all looks good. Suspension tests fineAlso goes into drains each time entering diagnostic cycle and ran intermittently during recalibration in section of test it normally does not, still running after cycle complete Pressure tube is clear, no damage found to tube.Documented with techline.Gave findings and issues. Stated it is most likely by too much so, suggest no more then two tablespoons of soap and to run clean cycle with affresh once a month.Sr#7739438691; ordrng 1 W11607637 (Control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF5A
Near Windsor Locks, CT 06096
Mike K.
Job Details: 07/05/2024
Replaced water valve and not leaking when dispensing water. Cs to monitor ; dspstn on spec-tagged invntry: 1 242252702 VALVE
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near East Windsor, CT 06016
Mike K.
Job Details: 07/05/2024
"Unit has been giving an f71 error code, u/I just gives a faint blink until codes comes up. Cs has replaced the mcu.Was able to verify the error code. Unit will not go into service mode. Harness connectivity from u/i to cc you is good on both harnesses.Quoting for ccu/ u/i and labor. Denied . Collected for service call only."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near East Hartford, CT 06118
Ruben C.
Job Details: 07/05/2024
Checked unit found unit in not properly installed pooling small amount of water to the front informed cust this an install issue also mention drying cycle will not dry walls of inside unit completely also must to use jet dry instruct is now fullfilled
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Canton, CT 06019
Ruben C.
Job Details: 07/05/2024
Replaced drain pump tested operation normal ran diagnostics normal draining and spinning normal fills normally
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, CT 06095
Ruben C.
Job Details: 07/05/2024
Checked unit no power to unit fuse keeps blowing will need to bring down unit putting into p/a for helper ordering interlock filter board fuse high voltage diode and capacitor unit worked for 2 weeks when fuse replaced last service; rqstng P&A on 1 W11213318 (Capacitor) and 1 W11256462 and 1 WPW10531156 (Filter board) and 1 W11707984 (Fuse) and 1 W11493414 (Interlock) and 1 Helper (Helper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, CT 06114
Ruben C.
Job Details: 07/05/2024
Canceled service Cust does not have receipt unit is from rent a center will have to get receipt with store name model and date o rental
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Plainville, CT 06062
Ruben C.
Job Details: 07/05/2024
Replaced seperator chute and ice bin tested operation normal ice maker harvested after repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Mike K.
Job Details: 07/05/2024
"Replaced sump assy and harness secure. Ran test cycle and filled, wash motor running, cancelled and drained fine. Ran service cycle to reset. Completed and verified heating."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Stafford, CT 06076
Mike K.
Job Details: 07/05/2024
"Unit not turning on, had stopped mid cycle. Unplugged on arrival. Plugged in and only getting 120 vac at terminal. Same at outlet, opened and found leads burnt out. Showed cs and explained service call is good for 30 days, if electric is repaired and still having issue to contact us."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mooresville, NC 28117
Ryan S.
Job Details: 07/05/2024
customer unit not cooling. Found freezer was freezing up evaporator inspected evaporator and found wire to heater was broken ordering heater with harness scheduled. Return call for 7-12-24 am. ; ordrng 1 W11650661 (Heater w harness)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Denver, NC 28037
Ryan S.
Job Details: 07/05/2024
Customer complained spark started on unit when she wasnt using it. Found one switch was getting hung up sending voltage to spark.. ordering switch harness . Informed customer Office will call when park comes in.; ordrng 1 W11561449 (Switch harness)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Enfield, CT 06082
Mike K.
Job Details: 07/05/2024
"Verified unit is running, but not heating.Verified 240vac at terminal. Found open heater assy, verified 240vac to heater.Quoted for heating element.. approved.Replaced and unit heating fine in testing.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEQ5
Near Enfield, CT 06082
Mike K.
Job Details: 07/05/2024
"Icemaker not working, was off on arrival and they said they turned it off when temp alarm went off the other day, they believe they might have had bag in freezer keeping door from closing, they also have a torn W11396037 gasket right $225.03 allowing a small leak.Temps good on arrival. Turned on icemaker and went through two harvest cycles on its own, just kept running, and did not call for water. Quoted for. Icemaker, approved. Replace and unit harvested and called for water properly. Let cs know price of gasket, but will monitor at this time.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28217
Ryan S.
Job Details: 07/03/2024
"customer complaints unit no washing. Have never used it since moving in, hasnt worked. Found unit wouldnt start. Found harness to fill valve was not properly attached. Attached harness and unit now working as designed. Verified proper operation."
We serviced a
KENMORE REFRIGERATOR
Model 253.7088240E
Near Wingate, NC 28174
Jonathan J.
Job Details: 07/03/2024
Complaint water is coming from unit on floor. Door is warped causing condensation to build up in fridge. Gasket is torn. Unit will need complete door assembly to repair. Door is no longer available 240477501BS; ordrng 1 240477501 (Door ff white)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Harrisburg, NC 28075
Jenn F.
Job Details: 07/03/2024
Complaint unit not cooling in both Ff and freezer. Fans are running. Compressor very hot. Starting amp 18.9. Compressor locked up. Needs new compressor. Order part. ; ordrng 1 876765 (Tubing) and 1 W11574734 (Compressor) and 1 W11506635 (Process)
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near Gastonia, NC 28056
Mitch H.
Job Details: 07/03/2024
"Customer says water drips from door after cycle is completed. Does not leak while operating. Ran washer, no sign of leaks. Inspected bellows, no visible damage or deformation. Checked and leveled washer. Ordering inner door and bellows. Checked part availability and scheduled return for 7/11 PM ; ordrng 1 W11318813 (Inner door) and 1 W11314648 (Bellows)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, NC 28262
Jenn F.
Job Details: 07/03/2024
Replaced the interlock assy on top and fuse. Tested ok. Control left with the customer.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE26JYMNFFS
Near Salisbury, NC 28147
Jenn F.
Job Details: 07/03/2024
Ice maker produced only 1 batch of ice. Temps are good. Ice maker will not engage to manually cycle. Replaced ice maker. Needs new control boards; rqstng P&A on 1 WR55X40448 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Charlotte, NC 28214
Ryan S.
Job Details: 07/03/2024
"Complained of fight frost buildup, and bottom light not working. Found frost buildup around tracks. Seal was good not damaged found frost in door switch, causing light to not come on. Customer door must have been left open slightly one time and caused issues. Entire freezer door seal good verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Ware, MA 01082
Chris B.
Job Details: 07/03/2024
"Complaint that the unit is not cycling through correctly. Found error code F7E1. Theres a loose connection from the control to the actuator. Will order wire harness, actuator and control board. Diagnostic runs good but doing a quick cycle error came up. ; ordrng 1 W11591637 (Harness Wire) and 1 W11481722 (Actuator) and 1 W11621183 (Control Board)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, NC 28278
Mitch H.
Job Details: 07/03/2024
Tested and found left rear burner not heating. Checked and found element open. Ordering burner. Checked part availability and scheduled return for 7/10 PM ; ordrng 1 WPW10342780 (Left rear burner)
We serviced a
LG REFRIGERATOR
Model LFC25760ST
Near Southampton, MA 01073
Mike K.
Job Details: 07/03/2024
"Unit is not making ice, turned off for 30s and back on, unit looks to be between cycles, not advancing. Icemaker substitutes to new part number but is showing out of stock. Saved quote and collected service call via check. Advised cs to contact office and they can check on stock availability as is after hours for office."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Windsor Locks, CT 06096
Ruben C.
Job Details: 07/03/2024
Checked unit found freezer has frost build up around front slides are not closing freezer door well ordering slides and freezer gasket; ordrng 1 W10443320 (Freezer gasket) and 1 W11658403 (Slides)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Windsor Locks, CT 06096
Ruben C.
Job Details: 07/03/2024
Replaced module tested operation normal tested operation light working normally
We serviced a
MAYTAG FREEZER
Model MZF34X18FW07
Near Suffield, CT 06078
Ruben C.
Job Details: 07/03/2024
Checked unit found control was in off mode restarted unit cust inadvertently turned unit off have advised cust to give 24 hours to cool instruct is now fullfilled
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Southampton, MA 01073
Mike K.
Job Details: 07/03/2024
"Replaced u/I, after about 10s the replace filter light came on, opened/closed filter door and it reset."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF0
Near Northampton, MA 01060
Mike K.
Job Details: 07/03/2024
"Replaced waterline and water valve and new waterline is not long enough to reach to dispenser. There was a connector on back of unit that I moved to top of door to have enough length. Unit is leaking, can feel the fitting is not a great connection, tried adding silicone grease to fitting and still leaking. Ordering second fill line and fittings so while line will be new with new fittings.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 WP2300868 (Fitting 5/16 5/16) and 1 218976449 (Fill line) and 1 241806601 (Fitting), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Hadley, MA 01075
Mike K.
Job Details: 07/03/2024
"Complaint of noise. Ran service cycle.. agitator spinning separate from basket.Will need hub assy. Did visual inspection of lower unit and all looks good. Was able to get Washplate screw out, but wash plate is seized to shaft. Will need to order Washplate, screw and hub for return visit.; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10324651 (Hub)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntersville, NC 28078
Ryan S.
Job Details: 07/03/2024
"Customers complaint was unit wasnt powering on. Found control and ui non responsive, quoted 888$ for repair customer denied repair. Collected trip fee via card."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, NC 28078
Ryan S.
Job Details: 07/03/2024
"Came to install parts ordered by previous tech. Installed new control board and stator . Installed parts and ran service diagnostics, all functions working including spin. Ran quick wash, unit filled and will spin. Verified proper operation."
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA
Near Chicopee, MA 01013
Mike K.
Job Details: 07/03/2024
"Cracked cook too and FL burner not working, verified operation of other burners. Burner light stays on source is the fl switch Office to contact cs when parts come in with authorization to schedule return ; rqstng P&A on 1 DG47-00063A (Fr burner) and 1 DG44-01002A (Lf switch) and 1 DG94-01301B (Cook top)"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Wingate, NC 28174
Jonathan J.
Job Details: 07/03/2024
Complaint unit has no power. On arrival I measured voltage coming in and there were 0 volts present
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, NC 28147
Jenn F.
Job Details: 07/03/2024
Need spanner ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, NC 28278
Mitch H.
Job Details: 07/03/2024
Tested and ran diagnostics. All functions and components test good and operating properly. Refrigerator is cooling correctly. No unusual noises. Just normal operating sounds. Refrigerator operating as designed.
We serviced a
WHIRLPOOL VENTHOODS
Model WVW53UC0LS
Near Charlotte, NC 28278
Mitch H.
Job Details: 07/03/2024
Checked and tested. Found no power from control to blower motor. Ordering control. Checked part availability and scheduled return for 7/10 AM.; ordrng 1 W11568738 (Control)
We serviced a
MAYTAG FREEZER
Model MZC5216LW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 07/03/2024
"Checked and found freezer door does not align and seal properly. Door is racked. Ordering door, gasket and hinges. Advised customer that door will ship directly to hm and he will need to inspect door and call to schedule return visit.; ordrng 1 W11599965 (Freezer door) and 1 W11597677 (Door gasket) and 2 W11598144 (Hinge)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, CT 06082
Ruben C.
Job Details: 07/03/2024
Replaced control and pressure hose tested operation normal ran diagnostic component test normal
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Unionville, NC 28110
Jonathan J.
Job Details: 07/03/2024
Complaint unit not heating in oven. Found that ignitor tested bad. Unit will light in oven but will keep clicking after lighting and go out after 5 seconds. Ignitor needs to be replaced along with spark module and control. Customer did not want to repair BS
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/03/2024
Complaint customer could not actuate steam setting found ui had film on it preventing unit from starting I cleaned and removed film also unit will not spin out laundry all the way due to center of gravity being higher due to unit being on pedestal unit goes out out of balance easier when washing heavy loads. Cannot do anything about balancing issues. Left latch with customer. Not needed at this time. No parts needed at this time. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 07/03/2024
Complaint unit was not spinning still after installing Gearcase. Replaced control board and calibrated unit. Calibration went through successfully with no error codes. Put unit in manual test mode to see if it would spin properly and it did so. All other components tested properly BS
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 07/03/2024
Complaint unit is not drying at all. On arrival checked voltage going to unit. Proper voltage was present. Checked thermal fuse and thermal fuse was fine. Found that element was open. Replaced element and tested unit. All component tested properly.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Milford, MA 01757
Aimee Z.
Job Details: 07/03/2024
Installed new icemaker and testedCust water shut off drips needs to have replaced Put in new water valve and tested completeCust aware water drips and need to replace shut off and water line
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ3
Near Grafton, MA 01536
Aimee Z.
Job Details: 07/03/2024
Didnt leak since last at house installed and ran with new partsChecked hoses tight no dripsCust will advise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Franklin, MA 02038
Aimee Z.
Job Details: 07/03/2024
"Found the lights need be replaced S191AQ from whirlpoolAnd needs new gasket; rqstng P&A on 1 W11683243 (Led) and 1 W10846057 (Gasket), states that autho needed"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Franklin, MA 02038
Aimee Z.
Job Details: 07/03/2024
"Found needs new agitator and bolt; rqstng P&A on 1 WH43X34257 (Agitator) and 1 WH43X31240 (Augar) and 1 WH02X24374 (Bolt), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near West Springfield, MA 01089
Mike K.
Job Details: 07/03/2024
"Replaced console, came as assy with harness and u/I board.Authorization covered P&L. Verified with office that no trip charge is required.Ran normal cycle and unit running fine."
We serviced a
SAMSUNG DRYER ELECTRIC
Model DVE54R7600C/A3
Near West Springfield, MA 01089
Mike K.
Job Details: 07/03/2024
"Unit has stopped heating, replaced thermal fuse on last visit, is open again. No shorts found in heating elements. Quoted for thermostat/ additional labor and would have to replace fuse again at no additional charge for it, covered by our 1yr part warranty.Cs did not want to wait for repair. Had a heater with parts though not exact fit, would transfer needed parts over from it. Cs approved, unit testing fine on timed dry, verified air flow out vent at rear of home.; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Agawam, MA 01001
Mike K.
Job Details: 07/03/2024
"Unit is under 1yr wp warranty per service bench. Runs, heats, but not tumbling. Belt is not engaged, basket turning freely by hand. Belt is loose, cause being the belt pulley has broken off of motor shaft.; ordrng 1 W11549461 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model LDE8600ACL
Near Agawam, MA 01030
Mike K.
Job Details: 07/03/2024
"Complaint of unit screeching, did not do so in test, but found bout rear supports sticking and idler collar had broken free from rest of idler. Belt condition was fine.Per Randy at office replaced parts and JK will take care of billing; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP6-3037050 IDLER PULLEY , and 1 WPY312959 BELT"
We serviced a
SAMSUNG DRYER
Model DVE50R5200W
Near Agawam, MA 01030
Mike K.
Job Details: 07/03/2024
"Replaced control and console, tested fine on timed dry"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 07/03/2024
Complaint unit is not making any ice. Tested ice maker and got an e5 error code. Tested the water valve and it actuated but did not send water to ice maker. Took temp measurements in freezer and fridge. 38 in fridge and -8 in freezer. Ordering control ice maker heater and valve. BS; ordrng 1 W11482383 (Valve) and 1 W11087201 (Heater) and 1 W11658802 (Ice maker) and 1 W11224256 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Coventry, CT 06238
Jeremy B.
Job Details: 07/03/2024
Installed new icemaker all checks ok. ; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Coventry, CT 06238
Jeremy B.
Job Details: 07/03/2024
Water not entering. Removed supply hoses and checked water pressure l. Found very weak pressure coming in from supply. Customer must resolve power problem.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Jeremy B.
Job Details: 07/03/2024
Customers complaint is basket had a crack. Ran diag found no error codes. Ran self test and then calibration. Took pictures and called tech support. Was given this SR#7739428677; ordrng 1 W11178227 (Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 07/03/2024
Complaint unit not cooling properly due to compressor. On arrival compressor still was not working. Installed ordered parts and tested unit. All components tested properly and frost pattern formed across evaporator.BS; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ware, MA 01082
Chris B.
Job Details: 07/03/2024
Complaint that the dispenser is not dispensing ice. Found ice bin broken on the table to open and would lock and would cause it to bang. Will order bin and ice maker. ; rqstng P&A on 1 W11185686 (Ice Container) and 1 WPW10300024 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Springfield, MA 01104
Chris B.
Job Details: 07/03/2024
Complaint that the unit is not cooling properly. Found ice buildup on the evaporator. Heating Elements working properly and evap fan too. Will order control board and found chute not sealing well. ; ordrng 1 W11558182 (Control Board) and 1 W11565110 (Wire Harness) and 1 W11678832 (Chute)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055DRH00
Near Springfield, MA 01104
Chris B.
Job Details: 07/03/2024
Complaint that the refrigerator is not dispensing water properly. Found bad water valve under the sink. When pulled the water would flow and dispense but once was let go it would. Mentioned to the customer to have the plumbing verified. Collected trip fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Springfield, MA 01118
Chris B.
Job Details: 07/03/2024
Replace all parts and ice dispenser working normal. Found poor water flow at the customers water valve. Customer will have it look at and will let us know after it is fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Longmeadow, MA 01106
Chris B.
Job Details: 07/03/2024
Replaced all parts and refrigerator running normal.
We serviced a
JENN-AIR M/W OTR
Model JMV8208WS0
Near Longmeadow, MA 01106
Chris B.
Job Details: 07/03/2024
Complaint that vent fell off. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10310711 (Grill Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near East Hartford, CT 06118
Jeremy B.
Job Details: 07/03/2024
Icemaker keeps jamming up. Replaced icemaker customer tokens eye on it. ; used 1 W10884390 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Denver, NC 28037
Ryan S.
Job Details: 07/03/2024
"Returned to install control ordered. Installed new control, ran factory calibration and ran service diagnostics. Verified proper operation ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt518szfm02
Near Longmeadow, MA 01106
Chris B.
Job Details: 07/03/2024
Complaint that the refrigerator is not cooling enough to keep the ice cream hard. Found poor cooling in the evaporator side. Will order all parts for a return trip. ; ordrng 1 W11580 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 2xFrameJob (2x Frame Job) and 2 W11506635 (Processing Tube)s
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 07/03/2024
"Tested unit and found washer would start and go right to done never starting a cycle, ran diagnostics and found error F7e1 tachometer missing or wrong signal, ran a diagnostics cycle and found unit would not shift into a spin or wash cycle. Found actuator faulty and not advancing replaced and unit is now washing and working to specs ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 07/03/2024
"Customer complaint icemaker, not working upon arrival found ice bucket empty. Inspected wires under unit at door did not see any cut or splice wires. Replaced icemaker from truck stock cycled after installation informed customer 24 hours for proper ice production .verified proper operation. Left valve with customer. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (ICE MAKER) from stock"
We serviced a
ELECTROLUX DRYER
Model EIMED60LT4
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/03/2024
Dryer making loud noise while running. Found cracked blower wheel. Needs new blower wheel assy. Quoted customer they will pass.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 07/03/2024
Found ice in fill cup of freezer icemaker causing a leak. Cleared ice and cycled icemaker it filled properly. Recommend customer replace filter and purge out a gallon of water after replacing.
We serviced a
JENN-AIR RANGE
Model JGR8855BDS
Near West Hartford, CT 06107
Jeremy B.
Job Details: 07/03/2024
Customers complaint is oven door not opening. Oven was unplugged when I arrived. Tested outlet and its fine. Plugged range in and door opened tested and all checks ok. Door lock motor NLA if it happens again.
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Hartford, CT 06112
Jeremy B.
Job Details: 07/03/2024
Dryer not heating. Tested supply power and found 120vac across L1-N and 20vac between L2-N and 110vac across L1-L-2 must be 240vac across L1-L-2 customer must resolve power problem.
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN0RS
Near Attleboro, MA 02703
Aimee Z.
Job Details: 07/03/2024
Installed new control and mcu with latch and ran a drain and spin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 07/03/2024
"Tested unit and found fridge section not making ice and cooling but not cooling properly freezer is holding and freezing items. Ran a diagnostics and found coil valve stuck in a home position and no fan in fridge, ran step 4 and cycled cooling checked fan motor and found faulty replaced fan and unit is now cooling ice being made and working to specs ; used 1 W11087438 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Southington, CT 06489
Jimmy R.
Job Details: 07/03/2024
"Tested washer and found unit would come on and go right to done never sensing, ran diagnostics and found unit would shift but when shifting it would shift super hard, checked cam and found unit leaking a ton of Gearcase oil all over this caused actuator to slip and belt to slip, Cleaned oil and recalibrated unit for customer advised it might work a few cycles but will be super load when running due to no oil. Customer will buy a new washer"
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model GC900QPPQ6
Near Meriden, CT 06450
Jimmy R.
Job Details: 07/03/2024
"Ran unit and found machine would work several times then start to go up and down non stop until motor would over heat and shut off, checked over all switches and and found upper switch bracket seemed bent causing unit to not hit and shut off adjusted bracket and unit worked for a few cycles then same issue. Checked motor and found over heating and super hot to touch will order new motor,switch and actuator safety, parts tentative p(a; ordrng 1 9871125 (Actuator safety) and 1 777380 (Switch) and 1 W11243179 (Switch saf), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFG51550ES0
Near Prospect, CT 06712
Jimmy R.
Job Details: 07/03/2024
"Heated up oven to 450 degrees and checked for unit lighting it self over and over when getting to desired temp, could not find any issue unit would heat up and stay never lighting over and over just when it would need to light it would. Checked ignitor and adjusted closer to burner advised customer to watch unit if any issue again plz call back and we can try to duplicate issue ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Waterbury, CT 06706
Jimmy R.
Job Details: 07/03/2024
"Checked unit for errors and found F7e4 basket reengagement failure F7e1 tachometer missing or wrong signal f7e3 basket engaging during wash, ran a self test cycle and unit went threw normally. Ran a quick wash and checked actuator and cam finding actuator hanging up wile shifting cycle, replaced actuator and recalibrated again leveled unit and all operations are now working to specs ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN2RS
Near Roxbury, CT 06783
Jimmy R.
Job Details: 07/03/2024
"Tested washer and found once plugged in console would start selecting settings and beeping out of control not allowing any selections. Ran unit threw a diagnostics cycle and machine would go in run then shut down, removed console and checked controls found front user interface corroded found main control 120v connection relay shorted and harness melted at connection. Unit is going to need new console, user interface, main control, and harness. Parts tentative p/a ; ordrng 1 WH22X34919 (Ui board) and 1 WH22X29543 (Control panel) and 1 WH22X36637 (Cntrl board) and 1 WH08X30001 (Harness main)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Southbury, CT 06488
Jimmy R.
Job Details: 07/03/2024
"Checked over unit and found no dishes coming out clean and unit not spraying water around, checked spray arms and found clogged cleaned and also cleaned filter ran another cycle and unit is now washing and moving water, drained machine and found drain pump slow and not draining. Replaced pump and unit is now operating and washing to specs ; used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MTF2156GEB
Near Enfield, CT 06082
Ruben C.
Job Details: 07/03/2024
Checked unit found comp relay kicking comp off replaced relay comp started did not stop sound normal discharge line started warming up advised cust to give at least 24 hours; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Enfield, CT 06082
Ruben C.
Job Details: 07/03/2024
"Checked unit found basket is severely wobbling could not get impeller off also had error for actuator ordering basket gearcase impeller and actuator will have to chisel out impeller 2 time job; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10752187 (Screw) and 1 W10902814 (Impeller) and 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Enfield, CT 06082
Ruben C.
Job Details: 07/03/2024
Checked unit found evap cover completely frozen could not remove with steamer gave cust estimate for drain kit and evap cover; dspstn on spec-tagged invntry: 1 DA82-01415A DRAIN KIT
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW00
Near Somers, CT 06071
Ruben C.
Job Details: 07/03/2024
Checked unit control board is not shutting off when pressed 3 seconds ordering control; ordrng 1 W11382528 (Control)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Somers, CT 06071
Ruben C.
Job Details: 07/03/2024
Checked unit found control is getting 120 volts but led is not on removed all wires from board except power still no light ordering control and drain pump; ordrng 1 WPW10276397 (Drain pump) and 1 W11502823 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB02
Near Foxborough, MA 02035
Aimee Z.
Job Details: 07/03/2024
Found the fan in freezer not working and needs new mullion brokenCwa
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 07/01/2024
"Checked and tested, dispenser operating properly. Ice would not cycle. Removed and replaced ice maker with 1- W11700250 from t/s. Tested, ice maker cycled and filled properly.; used 1 W11700250 (Ice maker) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Agawam, MA 01030
Mike K.
Job Details: 07/01/2024
"Ran diagnostic cycle and unit is filling, wash motor not running. Drain pump worked when cancelled.Quoted for sump assy/labor."
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Attleboro, MA 02703
Aimee Z.
Job Details: 07/01/2024
Called commerial said put coin in and run for at least 5 mins Or sent video on reseting the timer.Spoke to Cust said has been working over weekend .Shes going to confirm with tenant and call office .If
We serviced a
LG WASHER
Model WM3900HWA
Near Simsbury, CT 06070
Ruben C.
Job Details: 07/01/2024
Checked unit could not duplicate leaking issue cust will try and observe