Service History 3 - Advantage Appliance Repair

We serviced a

JENN-AIR WALL OVEN

Model JJW3430DS01

Near Coventry, CT 06238

Amanda R.

Job Details: 09/11/2023

Cannot find model and serial tag on unit entered service info took picture of model and serial on display throwing a f2e1 error code not heating bake or broil cannot enter diagnostics mode because the two right buttons on display not responding ; rqstng P&A on 1 W11087468 (Console) and 1 W10821712 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Hartford, CT 06107

Chuck M.

Job Details: 09/11/2023

Installed right side door gasket. Left side door gasket is good. Left side gasket received was too small. Installed evaporator fan harness. Checked ok.

We serviced a

BOSCH REFRIGERATOR

Model B26FT50SNS/03

Near Amherst, MA 01002

Mike K.

Job Details: 09/11/2023

"Unit had gotten warmer, ice melting through dispenser, ice cream soft, said it sounded like it was straining. Mullion very hot. Had pulled it out and cleaned it and thought it was doing better.Fr is 7, rf 36.Verified fans running. Evap has good frost yo-yo last several turns of evap. With constant running, hot mullion strip and incomplete frost pattern it look like the beginning of a sealed system issue.Quoted for compressor/ evaporator / drier and labor. Customer will think it over. Collected service call"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Hadley, MA 01035

Mike K.

Job Details: 09/11/2023

"Unit covered under 2 yr wp warranty per service benchFr burner keeps clicking to ignite even when lit and turned knob to setting.Ordering harness.Also had trouble with burners lightning, burner caps were all mixed up, once in proper position each burner lit fine.Also complaint of bake not heating. Tested convection bake first and heating, then regular bake. Preheated to 500 fine, fan turned on.Also had issues with light not turning on/off when button pressed. Was able to intermittently make reoccur, would make sound but not switch, then would work on next press.For intermittent heating, lights ordering control and interface boards.Office will contact cs when parts come in to schedule return.; ordrng 1 W10903729 (Switch harness) and 1 W11385634 (Control) and 1 W11492297 (Interface)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hadley, MA 01035

Mike K.

Job Details: 09/11/2023

"Unit covered by 1yr wp warranty per service bench.Door is falling open, at least one spring nor working.Pulled unit out and left spring was detached from door, but not broken, secure in position. Reattached and door spring is working properly, opened/closed door 29+ times with no issue. Cs to monitor. If reoccurring, pre order left hinge . W11573703."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Northampton, MA 01060

Mike K.

Job Details: 09/11/2023

"Covered under 1yr wp warranty per service bench.Not completely draining, has to run drain and spin after regular cycle.No errors in cycle, ran normal cycle to test. Filled fine, when cancelled unit short drained, leaving a little water in tub. When dating seems to be full flow with no issues. Removed water level sensor and blew out air tube and sensor and tested again, and same thing.Going to order water level sensor, air line and control. Will bring drain pump on return visit as well, but does not lookOffice to contact cs when parts come in to schedule return; ordrng 1 W11456953 (Hose) and 1 W11316246 (Water level sensor) and 1 W11583890 (Control), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28208

Robert A.

Job Details: 09/11/2023

Cx complaint that the unit is making a loud squeaking noise while it runs. I inspected the unit to confirm the complaint. I found the rollers wore out. I replaced the rollers with some from TS (repair kit) and tested Th unit for the cx. The unit is working as designed.; used 1 4392067 (Dryer repair kit) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Charlotte, NC 28216

Robert A.

Job Details: 09/11/2023

"Cx complaint that the unit is making weird clicking noises while running. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas and the water and ice and performing fine as well. I ran test 40, when the compressor kicked on I clearly identified the clicking sound. I showed the cx the use and care guide concerning normal sounds the unit makes during operation. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Charlotte, NC 28216

Robert A.

Job Details: 09/11/2023

Cx canceled the appt when I called ahead while on the way. She said her flight got canceled and is not in town right now. She will call in to reschedule the appt. I did not diagnose the unit.

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Torrington, CT 06790

Ruben C.

Job Details: 09/11/2023

Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Charlotte, NC 28273

Jeff L.

Job Details: 09/11/2023

Replaced cooktop unit ran and checked ok. Had to transfer the stainless trim to new top. The back trim would not stay down and there was no tape or adhesive sent with new top. When I looked on parts break down there is nothing for the trim will have to call parts or tech support.Spoke with Nate at tech support he advised for us to call parts distributor and see if another top has trim in stock if not he advised parts distributor contacting whirlpool and getting a resolution to this problem.; ordrng 1 W11051484 (Glass top)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Agawam, MA 01030

Mike K.

Job Details: 09/11/2023

"Costco 1yr extended warranty. Complaint of ticking noise, it is the refrigerant going through system, normal operation, verified in diagnostics, fans damper tests all normal, able to replicate when ran compressor test."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/11/2023

No problem found with unit at this time. Temps are good in freezer and refrigerator. No frost buildup at this time. Found minimal evidence of poor sealing. Condensation droplets on rear wall and door switch frozen shut. Customer has since emptied freezer. Checked and verified door is sealing properly. Door seal checks good. Customer says issue is only in freezer. All functions check ok at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/11/2023

Sr#7737294179. Found customer complaint is unit smells of acetone or nail polish remover. Unable to smell personally. Verified unit is cooling properly and customer has acknowledged no cooling issues. Customer claims smell has been present for weeks. Spoke with tech line and verified this smell is due to something customer had in unit and is not from unit itself. Customer also complaining of food freezing in RC. Found this due to damper motor. Replaced damper motor. All functions check ok. ; used 1 W11164593 (DAMPER CNTRL) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/11/2023

Unable to duplicate sound at this time. Customer says issue is intermittent. Customer provided video evidence of sound and says that it seems to be coming from the control panel during fill. Ran normal cycle and allowed unit to fill and begin wash. Sound did not occur at this time however there is a very loud buzzing at valve and water pressure is not steady. Towards the end of filling was able to here noise for split second and verified noise is coming from valve. Order and replace valve. ; ordrng 1 W11513255 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/11/2023

Installed new spray arm manifold and retainer clips. Tested and verified proper operation. All functions check ok.

We serviced a

LG REFRIGERATOR

Model LRSDS2706S/00

Near Agawam, MA 01001

Mike K.

Job Details: 09/11/2023

"Door icemaker was in Home position on arrival, so at some point it advanced, still no response to self test. Replaced and new icemaker also not responding to self test button. Does move tray when first plugged in, but nothing after. Harness looked fine, unplugged at control and motor settled into Home position again, still only action, wont do self test. Will reorder icemaker, if same would need to look at harness and control replacement.Office to contact when part comes in to schedule return.; ordrng 1 ACZ74390702 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near New Britain, CT 06053

Chuck M.

Job Details: 09/11/2023

Customer complaint is that refrigerator is not cooling. Inspected and found freezer and FF section very warm. No frost pattern on evaporator. Fans and compressor are running. Amp draw on compressor is at 12 amps. Ordered compressor and 2 extra time slots. ; ordrng 1 W10507884 (compressor) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, CT 06052

Chuck M.

Job Details: 09/11/2023

Customer complaint is that refrigerator was not cooling in fresh food section. Customer unplugged refrigerator for about 24 hrs. Inspected and found full frost pattern on evaporator and circulation is good. Checked and found brown wire to heater not making proper contact. Secured harness connector.

We serviced a

AMANA RANGE

Model ACR4303MFS4

Near Hartford, CT 06105

Chuck M.

Job Details: 09/11/2023

Arrived to inspect range. Removed back panel and found roach infestation. Advised customer we can not provide service due to roaches.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near East Hartford, CT 06108

Chuck M.

Job Details: 09/11/2023

Customer complaint is that dishwasher was not draining. Inspected and found drain pump impeller broken and broken glass in housing. Cleared glass and replaced drain pump. Tested and showed customer it works. ; used 1 W10876537 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MHW3505FW

Near Sutton, MA 01590

Chris B.

Job Details: 09/11/2023

Complaint that the unit has a error code F9E1 and F8E1. Found filter clogged. Removed debris and unit working normal. Good drainage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Oxford, MA 01540

Chris B.

Job Details: 09/11/2023

Complaint that the unit in the beginning would run without stopping. Not is freezing in the FF section. Customer mentioned that the ice cubes at times dont freeze properly and ice cream is soft. Found evap side has no frost pattern only at the thermistor side. Will order parts for a return visit. Customer will contact Home Depot for a replacement as they have had cooling issues since the beginning. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Filter) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Dudley, MA 01571

Chris B.

Job Details: 09/11/2023

Complaint that the unit is tripping the gas detector. Found bad igniter not reaching temp on a right time. Taking to long to ignite. Quoted parts and labor. Replaced part and unit running normal. With bad igniter it would take around 5to 6 minutes to get to full burn but now with new under 1min. 1yr warranty on parts and labor.; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Troutman, NC 28166

Vincent O.

Job Details: 09/11/2023

Found cooktop damaged where console and top come together. Order and replace top. ; ordrng 1 W11590287 (Cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Windsor, CT 06095

Gary V.

Job Details: 09/11/2023

"Inspected and found ui panel peeling apart, will order and return.; ordrng 1 W11413963 (Ui panel) and 1 W11414079 (Ui board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near South Windsor, CT 06074

Gary V.

Job Details: 09/11/2023

"Inspected and found door switch broken, replaced and cycled back on. All functions test fine now. 2 year warranty Costco.; used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near South Windsor, CT 06074

Gary V.

Job Details: 09/11/2023

Inspected and found evap frosted over and no cooling. Ohmed heater circuit and found open. Ordering parts needed for repair. Thawed evap so it will run properly until return visit. 2 year warranty Costco.; ordrng 1 W11650660 (Heater assy) and 1 W11566851 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRBR109ESS00

Near Vernon, CT 06066

Gary V.

Job Details: 09/11/2023

"Inspected and found main acu no longer sending voltage for defrost, replaced with new acu and cycled, allow 24 hours for temps to regulate.; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Burlington, CT 06013

Ruben C.

Job Details: 09/11/2023

Cecked unit found getting frost build up cuasing no cool in ref section found bottom door warping cuasing air getting in ordering both doors; ordrng 1 W11023687 (Ref door) and 1 W11023687 (Freezer door)

We serviced a

FRIGIDAIRE RANGE

Model LFEF3054TFT

Near Bessemer City, NC 28016

Ryan S.

Job Details: 09/11/2023

"Customer complained unit glass top broke, said they didnt know how. Took pictures. Putting in for p&a, informed customer of job is authorized and part is covered for repair office will call to reschedule. ; rqstng P&A on 1 5304513244 (Cooktop)"

We serviced a

WHIRLPOOL WASHER

Model LA9100XTN0

Near Enfield, CT 06082

Gary V.

Job Details: 09/11/2023

"Inspected and found agitator dogs stripped, will order and return.; ordrng 1 80040 (Agit dogs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Lexington, NC 27292

Vincent O.

Job Details: 09/11/2023

Found evap fan motor dead and unit not cooling properly. Order and replace evap fan. Instructed customer to thaw unit prior to return. ; ordrng 1 WPW10464673 (motor-evap)

We serviced a

LG WASHER

Model WM3600HVA

Near Southwick, MA 01077

Gary V.

Job Details: 09/11/2023

"Inspected and found drain pump broken and no longer draining, quoted for repair and they will call if wants repaired.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Charlotte, NC 28270

Robert A.

Job Details: 09/11/2023

"Cx complaint that the unit is not making ice and the FC temp seems warm. I inspected the unit to confirm the complaint. I found the evap fans and thermistor passed the diagnostic test with no issue. I ran test 120 , 59 & 96 for the IM, all tests passed. The IM stalled a little after the 2nd attempt of the harvest test (120). The unit needs a new IM to resolve the no ice issue. Regarding the temp issue, I explained how having less items requesting a low temp can causing cooling temps to be difficult to meet. I set it to the suggested temps. The cxs initial service call is within 30 days. I quoted the cx for the repair.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, CT 06010

Ruben C.

Job Details: 09/11/2023

Checked unit found control getting voltage not responding no green light on board ordering control ; ordrng 1 W11603810 (Control)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lexington, NC 27292

Vincent O.

Job Details: 09/11/2023

Unable to determine issue today. No errors. Timed dry is working just fine. Sensor cycles have issues. Performed wet towel test and test 5a of service manual. Both tests check good. Spoke with tech line. Sr#7737301252. All parts involving this issue have been changed. Nothing further we can do. Customer will need to contact whirlpool for further resolution. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Newington, CT 06111

Ruben C.

Job Details: 09/09/2023

Checked unit found connection on element loose reinstalled tested operation normal

We serviced a

ELECTROLUX WASHER

Model EIFLW50LIW1

Near Canton, CT 06019

Ruben C.

Job Details: 09/09/2023

Cust cancelled service thought labor was only 129

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near West Hartford, CT 06107

Ruben C.

Job Details: 09/09/2023

Checked ran diagnostics normal had codes for suds cust is using conscentrated ran diagnostics normal cleared codes cust will try unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Plainville, CT 06062

Ruben C.

Job Details: 09/09/2023

Checked found unit keeps defrosting and refreezing cuasing build up of ice on top of freezer coil making fan hit ice when working coils have a good frost pattern ordering control and fan motor also notice refrigerator door gaskets torn ordering gaskets also; rqstng P&A on 2 W10846057 (Gaskets)s and 1 W11109595 (Fan motor) and 1 WPW10624574 (Supply board) and 1 WPW10675033 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JW1

Near Bristol, CT 06010

Ruben C.

Job Details: 09/09/2023

"Checked unit unit sparks but during operation will not come back on replaced parts still doing same ordering main control and spark module; rqstng P&A on 1 W11162730 (Spark module) and 1 W11317839 (Control), dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/09/2023

Checked unit touch panel not responding replaced ui tested operation normal panel responding normal ran wash normal

We serviced a

FRIGIDAIRE RANGE

Model LFEF301LWD

Near Chicopee, MA 01020

Roger R.

Job Details: 09/08/2023

Found unit has a bad bake element. Will order and return. ; ordrng 1 316075103 ()

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28262

Robert A.

Job Details: 09/08/2023

"Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. The cx has a video of the issue. She had a load running when I arrived, I stopped the load and checked for error codes. I found no error codes. I ran a calibration cycle and manual spin and agitate. Both passed with no issues, the suspension is good. I put the clothes from the cycle that was running in the tub and ran a manual spin, it did not shake violently. However I noticed the height of the unit was at its lowest, I pushed the tub down and it easily hit the ground. Meaning it does not take much for a heavy load to hit the ground. Load are at its heaviest when they are wet before the spin cycle. The shield underneath has marks showing friction with something, all parts behind the shield are in good condition. The unit was probably bouncing off the ground when heavy loads started spin cycles. I elevate the unit adjusting the leveling feet to prevent the unit from hitting the ground. I tested the unit for the cx. The unit is working as designed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFEA

Near West Springfield, MA 01089

Roger R.

Job Details: 09/08/2023

Found a large amount ice ice buildup in freezer this caused the return air flow vent to be restricted causing poor cooling in refrigerator side. Cleared ice and drain. Reassembled and reset controls to normal.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Grafton, MA 01519

Aimee Z.

Job Details: 09/08/2023

"Found the tack left side off, re set the draw. Check the evap fan running fineAdjusted feet. Advised Cust tracks are gummy. Might want to replace tracks in freezer"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Springfield, MA 01105

Roger R.

Job Details: 09/08/2023

Installed new support rods for tub due to excessive vibration during spin.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Longmeadow, MA 01106

Gary V.

Job Details: 09/08/2023

"Installed new compressor and ran vacuum, checked for leaks and found none, recharged with 56g r600, frost pattern developed and unit started cooling, please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/08/2023

Checked unit found float not stopping water filling too much ordering float switch and standpipe could not set return to late in day need to call cust to reschedule; ordrng 1 WPW1034652 (Float) and 1 WPW10316267 (Standpipe) and 1 WPW10195039 (Switch)

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/08/2023

Sr#7737286304. Found unit doa upon arrival again. Moved unit from hole and unit fires right up. All functions check ok check ok. Unable to diagnose in working or dead condition. Spoke with tech line. Tech line suggests replacing harness and door switch. Ordering parts. Advised customer to contact whirlpool. Unit is only a month old. ; rqstng P&A on 1 W11123917 (harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Huntersville, NC 28078

Mark C.

Job Details: 09/08/2023

Unit has condensation forming on the freezer door. Unit freezer is not gliding properly due to tweaked slide rails.; ordrng 2 W10407212 (Gasket)s and 2 W11668671 (Sliderail)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Huntersville, NC 28078

Mark C.

Job Details: 09/08/2023

Units door falling due to a stuck hinge spring. Freed spring unit is fully operational.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntersville, NC 28078

Mark C.

Job Details: 09/08/2023

Installed new hinges unit is fully operational.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Charlotte, NC 28278

Robert A.

Job Details: 09/08/2023

"Cx complaint that the unit is not drying the clothes and the UI panels indication lights dont work. I inspected the unit to confirm the complaint. I found unit heats, and tumbles but has poor airflow. The UI indicator lights are not working at all making it difficult to select a cycle. The unit needs a new UI console and the air duct needs a thorough cleaning from the dryer outlet to the exterior wall exit. Im ordering the part for the return visit.; ordrng 1 W11419056 (UI console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Huntersville, NC 28078

Mark C.

Job Details: 09/08/2023

Unit is not making ice due to a lack of water due to a faulty valve. Units water dispenser is not working due to a blocked filter head.; ordrng 1 W11512399 (Inlet) and 1 WPW10341320 (Inlet) and 1 WPW10394053 (Filter housing)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Worcester, MA 01602

Aimee Z.

Job Details: 09/08/2023

Found needs new latch; ordrng 1 W11513248 (Latch)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Amherst, MA 01002

Mike K.

Job Details: 09/08/2023

"Says clothes are wet at end of cycle, started cycle and unit locked and drained fine, when cancelled it stayed locked. Put into diagnostics and stayed locked but went through tests fine and unlocked during final spin.F2e1, F7e1, F0e5 errors in history. Stuck key, basket speed fault, unbalanced load.Ran recalibration and stayed locked at end of cycle. Unlocked couple minutes later.Called to Quote for control and actuator. Says unit is under warranty and had sent receipt in to girl at office (texted?) Says sending a copy to me. Copy sent me has a different model washer a whirlpool model number, not Amana. Cs is determined it is under warranty and they have an extended warranty past that. Says he will contact office when he has proper receipt to reschedule.When that occurs preorder control and actuator saved as estimate. No money collected at this time, will not pay for visit as say has warranty and extended contract. Explained we can not submit with mismatching model numbers. ( no serial number on receipt); dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Belchertown, MA 01007

Mike K.

Job Details: 09/08/2023

"Trip charge is covered Authorization # W18HGL1WL1. Unit had started smoking, horrible smell throughout house. Found stator motor seized and smoke stain signs coming out from stator/rotor.Quoted for stator/rotor/labor, may need more but that cost already almost 1k and not worth repair-and wont budge without heavy tools/time."

We serviced a

HOTPOINT REFRIGERATOR

Model CSX22DMB

Near Granby, MA 01033

Mike K.

Job Details: 09/08/2023

"Rf door wont stay closed. Found torn door gasket, nothing physically impeding door, bottom bearing gone. Door gasket no longer available.Quoted for hinge assy/laborApproved by Jody.Office to contact when parts come in for both calls to set up return together; ordrng 1 WR13X10020 (Door hinge assy)"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Sutton, MA 01590

Angel R.

Job Details: 09/08/2023

"Found motor pulley loose and motor not turning, found excessive water within unit from moisture buildup. Customer has been advised to change crushed vent hose and also have hose throughout the home cleaned out. Will order new motor and blower wheel, spoke to Randy and motor is covered but customer will pay for wheel also labor is included.; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Suffield, CT 06078

Chris B.

Job Details: 09/08/2023

Complaint that the unit is not responding on the touch panel. Only part that is responding is the Start Resume button. Did a hard reset and all buttons working but tried entering diagnostic twice and unit would turn back off. Touch panel is working properly. Will order door latch as a backup. ; ordrng 1 W11462462 (Control Board) and 1 W11412299 (Door Latch)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/08/2023

Checked unit ran diagnostics normal no error codes in memory ran component test normal capacitor checked ok could not duplicate issue

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRS01

Near Worcester, MA 01605

Aimee Z.

Job Details: 09/08/2023

Found fridge and freezer warm check for frost pattern none and cleaned coils filled dog hair and lint.Compress hot and the filter dryer cold and condenser could Needs sealed system work.Cust buying new

We serviced a

FRIGIDAIRE RANGE

Model LFEH3054UFF

Near Worcester, MA 01605

Aimee Z.

Job Details: 09/08/2023

Installed left burner and inf switch and right inf switch tested complete

We serviced a

N/A N/A

Model WDT730PAHZ0

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/08/2023

Installed new sump/motor assembly. Tested and verified proper operation. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVWP576KW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 09/08/2023

"Installed new parts and reassembled ran unit in service mode and shifter is moving but seems like it cant find position. Put on old actuator and same thing happening. Ordering control, harness and new actuator. Found control is sending voltage to shifter but shifter keeps moving like it cant find the correct position. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11411581 (Control) and 1 W11376227 (Harness) and 1 W11212745 (Actuator)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Denver, NC 28037

Ryan S.

Job Details: 09/08/2023

Customer complained unit has blinking light and wont start. Tried to start unit and found unit found wound not start. Found drain pump harness was broken off at harness. Needs new harness and drain pump for proper repair. Ordering both parts. Scheduled return call for 9-14-23; ordrng 1 W11399437 (Pump) and 1 W11643701 (Harness lower)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Charlotte, NC 28216

Ryan S.

Job Details: 09/08/2023

"Returned to install parts, installed part and applied sealant to bottom of frame. After installing l parts found freezer gasket is malformed on bottom. Tried to heat treat but wont set. Will need to order new freezer gasket. ; ordrng 1 W10571967 (Gasket), dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH , used 1 482338 (Adhesive) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW11

Near Worcester, MA 01610

Aimee Z.

Job Details: 09/08/2023

Found the evap no frost pattern on evap compressor running.; ordrng 1 W11582579 (Compressor) and 1 W11109499 (Filter dryer) and 1 W11562258 (Evap) and 1 W11506635 (Access valve) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler) and 1 W11504445 (Coupler) and 1 W11504415 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Davidson, NC 28036

Mark C.

Job Details: 09/08/2023

Unable to recreate issue. Instructed customer to keep an eye on the unit and if the problem happens again to give us a call.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Millbury, MA 01527

Angel R.

Job Details: 09/08/2023

"Ali Ed glass panels, tested ok."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shrewsbury, MA 01545

Angel R.

Job Details: 09/08/2023

"Installed pump, tested ok. Did not need wire harness."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlton, MA 01507

Angel R.

Job Details: 09/08/2023

"Installed heater as well as thermistor, tested ok. Advised customer to keep an eye on temp over the next couple days. Want to add upon first visit I checked Athena board and it is current non defective one."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Davidson, NC 28036

Mark C.

Job Details: 09/08/2023

Installed new inlet unit is fully operational with no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Worcester, MA 01604

Aimee Z.

Job Details: 09/08/2023

"Theres ice bottom of evap blocking the chute to fridge steamed out, found little air flow to the fridge fan running.Ran in diagnostics couldnt get into to test the heaterDoors are closing fine Problem air flow Ordering new Cntrl and fan; ordrng 1 W11369036 (Evap fan) and 1 W11673316 (Damper) and 1 W11446726 (Cntrl)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Rockwell, NC 28138

Vincent O.

Job Details: 09/08/2023

Found unit stuck in default drain. Cleared previous cycle. Started new cycle. Unit operating properly. Ran diagnostics and verified no errors. Calibrated control. Tested and verified proper operation. All functions check ok. Set normal cycle and verified unit fills and goes to wash. Set to drain/spin and verified unit locks properly and initiates spin cycle. Did find worn hub and gearcase leaking oil. Unit will need drive assembly replaced soon. Possible cause of issue. Customer will buy new if issue continues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lexington, NC 27292

Vincent O.

Job Details: 09/08/2023

Found compressor seized and not pumping. Humming and clicking. Order and replace compressor. R600 unit. ; ordrng 1 W11574734 (Compressor)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Lexington, NC 27295

Vincent O.

Job Details: 09/08/2023

"Found blower wheel still rubbing housing with heavier loads. Found rear bulkhead is bent causing misalignment of wheel and housing. Order and replace bulkhead, housing, and wheel together. ; ordrng 1 W10828905 (Bulk head) and 1 WP8577230 (Housing) and 1 WP694089 (Wheel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Worcester, MA 01604

Aimee Z.

Job Details: 09/08/2023

"Installed new heater replacement and new sump , and new float completeRan diagnostics no error codes at end and checked for leaks ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near South Hadley, MA 01075

Mike K.

Job Details: 09/08/2023

"Unit turned off several times, lights still on, but display showing off the could set temp and turn back on. Repeated failure several times then remained running and has run since. Failure of u/I board, small chance of main control also failing, but by description just the u/I board. Quoted for u/I board and labor. Cs will talk it over with spouse. Collected for service call today. Saved estimate and estimate is good for 7 days."

We serviced a

LG DRYER

Model DLG3051W

Near South Hadley, MA 01075

Mike K.

Job Details: 09/08/2023

"Belt cracking, both from supports worn through and post damage, idler damage.Quoted for belt, idler, supports, igniter and labor. Denied. Collected for service call."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/08/2023

Customer complaint is that washer does not start cycle. Ran diagnostics and found error codes F6e2 HMI cant hear ACU. Communication error. F6e3 ACU cant hear HMI. Communication error. Quoted P&L. Customer will buy new.

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Wethersfield, CT 06109

Chuck M.

Job Details: 09/08/2023

"Customer complaint is that range is not working. Inspected and found terminal block shorted and main wire harness burned. Ordered main harness, wire shield and terminal block 2 extra time slots. ; ordrng 1 W10655441 (wire-insul) and 1 W11454502 (Main Harness) and 1 WPW10245259 (block-term), rqstng P&A on 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Charlotte, NC 28278

Robert A.

Job Details: 09/08/2023

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The unit started with no problem. I found no error codes. I checked the harness and found some of it had melted to the rubber on the panel. I separated it and wrapped the sections in e tape. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model mde21pndyw

Near Enfield, CT 06082

Chris B.

Job Details: 09/08/2023

After taking apart the unit to install new part found that the motor was broken and quoted customer for motor and blower wheel but customer decided not to repair the dryer due to price of parts and labor. Mentioned to the that we will refund them for the part and part of the labor and well charge them only for the trip fee. Office will contact customer when all is taken care of. ; dspstn on spec-tagged invntry: 1 WP33002535 BELT

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Enfield, CT 06082

Chris B.

Job Details: 09/08/2023

Complaint that the unit is not starting any cycle and wont respond to changes on the control panel. Found bad lid lock. Replaced part and unit running normal. Ran two diagnostic cycles and working properly.; used 1 W10861642 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, CT 06082

Chris B.

Job Details: 09/08/2023

"Complaint that the unit is not making ice at times. Found ice flapper not holding a seal properly. Found condensation on the ice chute sign of warm air sneaking in. Found ice cubes to the rear are frozen but the cubes to the front werent and that ice gets caught in the ice chute. Will order part for a return visit.; ordrng 1 W11423781 (Door Ice Chute), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/08/2023

Customer complained unit not running. Upon arrival found power to unit. Tried to start unit and found timer knob loose. Inspected timer and found knob broke and timer shaft damaged. Ordering new timer and timer knob. Informed customers offfice will call when parts come in to schedule return call. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Timer knob)

We serviced a

MAYTAG DRYER

Model MED8630HW2

Near York, SC 29745

Mitch H.

Job Details: 09/08/2023

"Removed damaged door and installed new door. Tested, door operating properly."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Waxhaw, NC 28173

Mitch H.

Job Details: 09/08/2023

"Arrived, had customer sign damage waiver. Turned unit off at breaker. Pulled oven out of wall. Removed and replaced all ordered parts. Turned breaker on to test, no display or power. Checked and made sure breaker wasnt tripped, it was not. Turned breaker off. Removed covers and checked all connections on new parts, no issues found. Turned breaker back on, still no power. Turned breaker off. Opened junction box, disconnected oven wires in junction box. Turned breaker on, no power coming to junction box. Could not test unit. Advised customer that they would need an electrician to check breaker and incoming wiring. Once that is done if they have an issue they would need to call back. Leaving ticket as follow up in case they call.; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Waxhaw, NC 28173

Mitch H.

Job Details: 09/08/2023

Checked and found door seal broken and pulled off. Dryer will need inner door replaced. Quoted customer for repair. Customer approved. Ordering inner door.; ordrng 1 W11188529 (Door)

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Springfield, MA 01118

Roger R.

Job Details: 09/08/2023

"Found unit had a bad front motor mount. Will need a new motor. Installed and tested, all okay. ; used 1 279827 (MOTOR) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Springfield, MA 01107

Roger R.

Job Details: 09/08/2023

Installed new door panel due to corrosion at edges. All okay.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Waxhaw, NC 28173

Mitch H.

Job Details: 09/08/2023

"Checked and found bellows moldy and has odor. Quoted customer for repair, customer approved. Removed and replaced bellows. Tested washer and checked for leaks. Operating properly with no leaks."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Denver, NC 28037

Mark C.

Job Details: 09/08/2023

Installed new controls unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Dudley, MA 01571

Angel R.

Job Details: 09/08/2023

"Installed harness, UI was not needed. Found that nozzle on tub for the pressure sensor hose needed to be drilled out. Drilled out hole with the only bit I had. Found F0E5 off balance, F7E5 basket re-engagement failure. Found slider separating, will need new slider as I used my only one and have not been replenished. ; rqstng P&A on 1 W10734521 (slider)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ00

Near Waterbury, CT 06704

Jimmy R.

Job Details: 09/08/2023

"Tested unit and found microwave light not shutting off causing light and socket to burn, hacked voltage to socket and 120v continuously even when shutting off light on cntrl, control relay bad. Replaced control, bulb and socket checked light and it is now shutting off and back on properly; used 1 8206232A (BULB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Southington, CT 06489

Jimmy R.

Job Details: 09/08/2023

"Installed all new parts and ran machine thew a calibration cycle, unit went threw properly. Ran a drain and spin and washer is now spinning properly and not bouncing all over all operations now working to specs"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/08/2023

"Checked over unit and found machine would run a diagnostics cycle no issues but when adding coins unit would not run or start, checked coin chute and found missing bracket that pushes on switch to tell computer money has been added, checked for bracket and found it on back wall. Reinstalled bracket and unit is now engaging and working properly"

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