Service History 296 - Advantage Appliance Repair

We serviced a

KITCHENAID FREEZER

Model KBSD602ESS01

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/16/2023

Replaced control board and LED modules. All lights and all other components and functions operating properly.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAC2

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/16/2023

Unable to duplicate complaint at this time. Unit is draining properly at this time. Verified pressure switch is active and hose is clear. Drain pump sounds normal. Verified drain trap is clear. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/16/2023

Installed new design tub ring and ran cycle through diagnostic

We serviced a

MAYTAG DRYER

Model MGD6230HW

Near Milford, MA 01757

Aimee Z.

Job Details: 08/16/2023

Installed new us and tested complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/16/2023

Installed new control and panel. Ran self test all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Denver, NC 28037

Mark C.

Job Details: 08/16/2023

Installed new inlet assembly and nut making sure to clean the scale from the sealing surface. Unit is fully operational with no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY00

Near Lincolnton, NC 28092

Mark C.

Job Details: 08/16/2023

Units fresh food door switch gets stuck in the closed position periodically due to a faulty switch. Units ice dispenser will not activate units paddle opens the chute and activates the light. Units water dispenser works perfectly. Found the auger motor to be stuck bumped motor using a socket unit is fully operational. Quoted 298.52; ordrng 1 W11384469 (Switch)

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS9

Near West Springfield, MA 01089

Mike K.

Job Details: 08/16/2023

"Wheels broke on adjuster. Quoted for adjuster/labor, approved. Replaced adjustor and operating fine. ; dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF3

Near Ludlow, MA 01056

Mike K.

Job Details: 08/16/2023

"Installed kit and replaced icemaker, unit was to thaw. Cs to monitor; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER"

We serviced a

WHIRLPOOL RANGE

Model KOSE500ESS20

Near Suffield, CT 06078

Gary V.

Job Details: 08/16/2023

"Inspected and found f2e1 fault, stuck key on ui panel, will order part and call when part becomes available.; ordrng 1 W11600651 (Ui panel/ stainless)"

We serviced a

ADMIRAL FREEZER

Model WZF56R16DW00

Near Somers, CT 06071

Gary V.

Job Details: 08/16/2023

"Inspected and found control box showing over temp, measured 3 degrees in freezer, showing cooling is correct, internal defect in control box. Will submit estimate and call.; rqstng P&A on 1 W11382528 (Control box), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Charlotte, NC 28217

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit is getting 243v, the element has a break and needs to be replaced. The unit needs a new element to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC.; ordrng 1 WP3387747 (Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Charlotte, NC 28209

Robert A.

Job Details: 08/16/2023

Cx complaint that the FC door has trouble closing. I inspected the unit to confirm the complaint. I found the FC door rubs the floor of the FC. I adjusted the FC door from the top hinge and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MGD6500MBK1

Near Charlotte, NC 28207

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit is not tumbling. I inspected the unit to confirm the complaint. I found the belt torn, I replaced the belt with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 661570V (BELT) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, NC 28273

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit was not cooling and building ice in the FC. I inspected the unit to confirm the complaint. The unit was off and completely thawed when I arrived. I plugged in the unit and let it run for 20min, the unit began to cool with a consistent frost pattern. The unit had a defrost issue and needs a new defrost sensor and heater. I quoted the cx for the parts and collected the service call fee by CC.; ordrng 1 WP61006199 (Defrost heater) and 1 WP67005457 (Heater clip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near New Britain, CT 06053

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator is not cooling. Inspected evaporator section and found no frost pattern. Ice ball in upper right hand corner. Compressor and fans are running. Ordered compressor and couplers. Unit is r600a. ; rqstng P&A on 1 W11580057 (Compressor) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/16/2023

"Checked over machine and found door not closing properly and hitting when trying to close it, found left side of machine had dropped down making door hit side of the cabinet not allowing it to close, removed lower access panel and found leg screwed up into machine relieved unit and added shims under frame to stop from moving checked door and unit is now closing and operating to specs"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Southbridge, MA 01550

Amanda R.

Job Details: 08/16/2023

Not leaking from washer it is leaking from the dryer

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Thompson, CT 06255

Amanda R.

Job Details: 08/16/2023

Replaced Ui tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Clover, SC 29710

Mitch H.

Job Details: 08/16/2023

Checked and inspected doors. Found both refrigerator door gaskets no longer sealing. Magnets weak. Ordering both door gaskets.; ordrng 2 W10830277 (Refrigerator door gasket)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 08/16/2023

"Checked and found filter housing broken, filter will not come out. Removed and replaced filter housing, installed filter, tested, operating properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/16/2023

"Replaced dryer knob. Tested, operating properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/16/2023

"Entered diagnostics. Only stored error code was an off balance error. Ran automatic test cycle, completed correctly. Ran manual tests for agitate and spin, no issues found. Ran calibration. Talked to customer, he said that they were running a load with only one blanket in wash and it didnt spin properly. Instructed customer on washer operation and correcting off balance condition. Washer operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/16/2023

"Removed and replaced freezer door and evaporator fan. Entered diagnostics, ran test 44 and 45 for ice maker and water valve. Ice maker cycled and returned to home position correctly, water valve activated and filled correctly. All functions and components test properly. Left new shelf with customer, she will decide where she wants it in refrigerator."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Belmont, NC 28012

Ryan S.

Job Details: 08/16/2023

Retuned to install parts ordered. Installed new gasket and reassembled unit. Verified proper seal.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near Belmont, NC 28012

Ryan S.

Job Details: 08/16/2023

Returned to install parts ordered. Installed capacitor and then control Board. Plugged unit in and ran service mode. All functions working properly and spin not engaging except when prompt by component activation or normal operation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/16/2023

"Customer complained unit wont lock. Ran service mode and found lid lock error. Ran service mode and found lid lock just keeps trying to lock on 3rd selection but wont lock. Replaced lid lock from pre id ts. Ran service mode and unit now locking and running spin and agitate functions, valve and pump functions also working in service mode. Verified proper operation. Unit out of warranty but has P&L authorization. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/16/2023

Customer complained lid cracked and broken. Causing unit to not start intermittently. Confirmed customers complaint. Ordering lid and both hinges informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11101059 (Lid) and 1 WP8563965 (Hinge arm) and 1 WP8572974 (Hinge arm)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Charlotte, NC 28278

Robert A.

Job Details: 08/16/2023

"Cx complaint that the unit is still making the noise. I inspected the unit to confirm the complaint. 5 seconds into a MW cycle I heard the noise, a light hissing sound. Its coming from behind the UI area. I pulled the unit out to identify the sound, but the UI stopped working. I cycled the power multiple times to restore power and still nothing from the UI. Im ordering a MW control, MW blower motor and UI control to resolve the issue.; ordrng 1 W11578579 (Inverter board) and 1 W11325603 (Control board) and 1 W11344874 (Blower motor) and 1 W11600321 (UI panel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBL1

Near Charlotte, NC 28214

Robert A.

Job Details: 08/16/2023

Cx complaint that the units insulation near the kickplate is loose. I inspected the unit to confirm the complaint. I found the kickplate piece was not secure causing the insulation to be loose as well. I secured the kickplate and insulation and tested the door opening multiple times to make sure the insulation and kickplate stayed in place. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Marshville, NC 28103

Jonathan J.

Job Details: 08/16/2023

"Complaint wash machine, making a loud, squealing noise I found drive belt was slipping was loose cause of noise. I replace drive belt test of operations no additional issues found with washing machine at this time. No error codes in fault history; used 1 WPW10006384 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Unionville, NC 28110

Jonathan J.

Job Details: 08/16/2023

"Complaint not make a nice big bowl of ice forming on the side of the door. I found heavy frost. Whats the cost of icemaker not working heavy frost developed on icemaker bell arm, causing icemaker to think that the bin was full of ice. No parts needed. I reformed the door gasket by heating it up and verified doors now producing a tight seal door gasket was not sealing properly, causing frosting issue and bowl of ice to form on the side of the door."

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/16/2023

Complaint making horrible noise during spin in education cycle. I found rotor nut had come loose. I tightened screw tested operations perform DLMS calibration. No additional issues found. No error codes in history either.

We serviced a

WHIRLPOOL DRYER

Model WGD5300WW0

Near Springfield, MA 01109

Roger R.

Job Details: 08/16/2023

Found unit had a failed thermal fuse on blower output. Quoted 39.99$ for part and$199 labor. Installed and tested okay. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

GE RANGE

Model jgb870def1ww

Near Springfield, MA 01118

Roger R.

Job Details: 08/16/2023

"Found lower oven has a broken igniter due to a warped lower deflector panel. Quoted 89.99 for panel and 89.99 for new lower over igniter. Will order both and office will call when available to reschedule for install. ; ordrng 1 WB34X20443 (Deflector, oven) and 1 12400035 (IGNITOR FLAT)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Avon, CT 06001

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator was not cooled. Ice melted in container and frost buildup in freezer around door. Condensation in FF section. Inspected and found left door does not close smoothly due to mullion not lining up with control housing when right side door is closed. Found control housing not flush to liner and screw hole stretched. Ordered light and control housings. ; ordrng 1 W11516524 (Light housing) and 1 WPW10453580 (Control housing)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Avon, CT 06001

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator was not cooling properly. Inspected and found freezer door was not closing properly. Found ice and frost buildup in freezer. Ice block underneath door and basket. Cleared ice and door is closing properly. Allow time for unit to stabilize and reach proper temperature.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hartford, CT 06114

Chuck M.

Job Details: 08/16/2023

Customer complaint is that washer does not drain. Inspected and found error code F9e1 long drain. Ran manual drain and drain pump is obstructed or broken. Quoted customer for P&L. Customer will not repair at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hartford, CT 06106

Chuck M.

Job Details: 08/16/2023

Customer complaint is that refrigerator was not cooling. Inspected and found ice obstructing evaporator fan. Cleared ice and fan is running properly. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/16/2023

Tested unit and found washer would not finish a wash cycle leaving water in tub and clothes wet. Checked for errors and found locking error found strike broken replaced and recalibrated unit. Ran quick wash cycle and unit went threw and is now operating to specs

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Southington, CT 06489

Jimmy R.

Job Details: 08/16/2023

Installed new inner door glass due to old glass had broken checked over all operations and unit is now working to specs

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/16/2023

Found glass broke and piece behind it. Ordered glass door for a good repair.PART#W10877562Scheduled for 8-23-23; ordrng 1 W10877562 (Glass door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Springfield, MA 01109

Roger R.

Job Details: 08/16/2023

Found unit not connected to water and the ice maker calling for water and activating the water solonoid. Instructed on hookup and usage.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Springfield, MA 01109

Roger R.

Job Details: 08/16/2023

Unit working properly. Found error code for lid lock error but lock working at this time. Recommend replacing lid lock assembly. Will order and return to install; ordrng 1 W11513248 (DOOR LOCK)

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430DS03

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/16/2023

Replaced UI board checked all operations. Unit ran and checked ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/16/2023

"Retuned to install suspension. Reassembled unit and ran calibration and then ran component activation , running unbalance detection and then high speed spin. Showed customer unit spinning at high speed . Unit verified working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Putnam, CT 06260

Amanda R.

Job Details: 08/16/2023

I fixed this unit on 7/25/23

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/16/2023

Found unit not working on agitation. Replaced shifter unit ran and checked ok. Ran thru service mode all components are working properly.(Call complete); used 1 W10913953 (Actuator) from stock

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bristol, CT 06010

Jimmy R.

Job Details: 08/16/2023

"Tested fridge and found fridge section warm and no cold air blowing over checked freezer and found evaporator panel frozen over causing unit to not cool, forced unit into a defrost cycle and found no heater coming on to defrost unit. Melted ice and found brown heater wire unclipped from connection not allowing heater to come on and defrost it self, reattached wire and secured to stop from falling off plugged unit in and unit is now frosting up evaporator advised to give 24hrs so temps can regulate, unit is now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bristol, CT 06010

Jimmy R.

Job Details: 08/16/2023

"Tested unit and found machine erroring out F3e1 pressure sensor fault, checked sensor and found it had come off cabinet and was hanging upside down, reattached and cleared errors. Ran washer threw a wash cycle and unit is now washing and filling properly, ran a spin and noticed unit jumping and shaking out of control, found unit had shipping bolt still in causing tub to jump all over, removed shipping bolt and leveled unit best I could ran spin and unit is now spinning out properly advised customer may need to add some boards to level out unit this will help with spinning."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Plymouth, CT 06786

Jimmy R.

Job Details: 08/16/2023

"Checked over unit and found items in fridge freezing on each shelf, checked temps and found reading 33 degrees on top shelf and 30 on lower. Removed cntrl and checked thermistor found unit opening damper when calling for cold and when unit is at temp damper would not close, replaced cntrl and added ice water to thermistor then heat and damper is now opening and closing properly. Advised customer to give unit 24 hrs so temps can adjust ; used 1 WPW10503278 (Cntrl) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GHEXNB01

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/16/2023

"Complaint refrigerator, making a really loud noise intermittently. I found noise cars by condenser fan motor that has failed motor still spinning by spun so violently that it flung off and damaged fan blade. I found cockroaches all over the back of the refrigerator section and scurrying across Flooring. Cannot service unit due to cockroach infestation. W10124096, W11458267."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/16/2023

"Complaints floor has turned completely black, leaking, brown blackish oil all over the floor and walls. I found error code F7e9 I found the entire lower end. Will need to be replaced gear case stater rotor both clutches also found washplate is seized cannot remove will need wash, plate, nut and span or not as well. I tested all other operations. Everything else is working fine. No electrical chronic issues found with washer at this time. ; ordrng 8 W11027980 (Screw)s and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10915700 (Stator) and 1 W11393685 (Gearcase) and 1 W10909670 (Nut) and 1 W10902814 (Washplate) and 1 W10752187 (Screw), O-SMS tckt"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Ludlow, MA 01056

Mike K.

Job Details: 08/16/2023

"240vac at terminal. Open heating element. Quoted for labor/part and approved. Replaced element and tested on timed dry, heating properly; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Chicopee, MA 01020

Mike K.

Job Details: 08/16/2023

"Unit is under 1yr wp warranty per service bench. Dispenser drawer slides out constantly during washing cycles. No physical damage noticed on receiver or drawer, ordering both.; ordrng 1 W10861667 (Dispenser drawer) and 1 W11624934 (Dispenser housing) and 1 W10601845 (Bezel)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Chicopee, MA 01020

Mike K.

Job Details: 08/16/2023

Unit covered under authorization K1861S0APL1.; ordrng 1 W11664713 (Inner door lower gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Springfield, MA 01118

Roger R.

Job Details: 08/16/2023

Found unit not defrosting due to a loose connection in the heater circuit at the heater. Reconnected brown wire and it clicked in proper and did not pull out. Tested heater and defrosted unit. All ok

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ07

Near Springfield, MA 01128

Roger R.

Job Details: 08/16/2023

Checked operation and unit seems okay compressor running and frost pattern looked good. Customer complaint of food freezes it in refrigerator on all shelves. Control setting on recommended setting. Adjusted sensor in freezer for better sensing of temperatures.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TF1

Near Palmer, MA 01079

Roger R.

Job Details: 08/16/2023

Found unit leaking from connection at water valve to ice maker fill line. Green tubing. Cut tubing and reinserted into valve and retested. Unit okay and not leaking anymore

We serviced a

SAMSUNG RANGE

Model NX60T8511SG/AA

Near Granby, MA 01033

Roger R.

Job Details: 08/16/2023

"Found unit had a bad bake igniter. Quoted for parts and labor. Replaced and checked, all okay. ; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW01

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/16/2023

"Complaint frost heavy building up on gasket on the back of the chest freezer. Nowhere else I found gasket is not properly sealing. I reformed gasket by heating it all the way around. Shut freezer door. Freezer door is creating a tight, vacuum seal really hard to open the freezer door now. No additional issues found."

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/16/2023

I replaced your case I tested operations replaced all additional parts previously ordered perform the calibration procedure. No abnormal noises heard at this time. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

N/A REFRIGERATOR

Model MFI2569VEM

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/16/2023

"Replaced filter, housing assembly, tested operations unit dispensing water out door and water through ice maker just fine with no additional issues found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Agawam, MA 01001

Mike K.

Job Details: 08/16/2023

"Rf is warm , fr is at 30.. compressor running.Found full pattern on evap and ice build up in upper left. Evap Fan is running slow. Verified 120vac to fan.Preserving fan. Also found icemaker coating is flaking so ordering icemaker.; ordrng 1 WPW10464673 (Evap motor) and 1 4317943 (Icemaker)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near West Hartford, CT 06107

Chuck M.

Job Details: 08/16/2023

"Customer complaint is that when opening door all the way water drips out of vent. Inspected and found water in vent. OLMed out vent and checked resistance at control and it is out of range. Ordered vent, gasket and ACU. ; ordrng 1 W11545539 (Gasket) and 1 W11649995 (Air Vent) and 1 W11672225 (ACU)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Cornelius, NC 28031

Vincent O.

Job Details: 08/16/2023

Unable to properly diagnose at this time. Breaker is tripped and cannot be reset. Customer says that since issue began she is able to get midway through cooking usually before the breaker trips. This indicates high amp draw or faulty breaker. Not arcing. Visually inspected all high voltage connections and wiring. No signs of arcing anywhere. All connections are seated properly and secured. Instructed customer that breaker will need to replaced and power returned to unit and call back if issue is not resolved.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Charlotte, NC 28210

Jeff L.

Job Details: 08/16/2023

Found float switch pan full of water tried to dry out and bypass by setting on floor so I could see if we had a possible leak but I could not get it to run so we have a bad float switch needs to be replaced. Customer will call into office to schedule appt. Because he is going out of town.Part#W11255994; ordrng 1 W11255994 (Float switch)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Pineville, NC 28134

Jeff L.

Job Details: 08/16/2023

Found wall receptacle needing to be replaced also found 6 of flex behind dryer totally restricting the vent. When I pushed cord all way into receptacle for proper installation it would not stay kept backing out. I managed to get it Etsy and hold proper voltage. I advised customer that apartment complex needs to replace receptacle ASAP. The dryer is running normal with proper voltage.(Call complete)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cornelius, NC 28031

Vincent O.

Job Details: 08/16/2023

Found stem on timer knob broken. Used other knob to verify timer working properly. Provided part number for knob. Customer will have whirlpool send and install themselves.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Huntersville, NC 28078

Vincent O.

Job Details: 08/16/2023

Installed new control and returned power to compressor. Compressor running but sounds horrible. Replaced compressor. Pulled vacuum and checked for leaks. Recharged 4.5oz r134. Tested and verified proper operation. Unit is cooling properly. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFH08

Near Worcester, MA 01602

Chris B.

Job Details: 08/16/2023

Complaint that the gasket on the fresh food section is off. Found gasket on the top side of the fresh food section uninstalled. Heated up the gasket to get it to hold back its place on the door. No broken parts and further issues found. Good seal on both doors.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, MA 01516

Chris B.

Job Details: 08/16/2023

Installed the sleeves and noise level dropped significantly. Ordered more parts found gasket and bin broken. ; ordrng 1 W10846057 (Gasket) and 1 W11387053 (Freezer Bin)

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Southbridge, MA 01550

Chris B.

Job Details: 08/16/2023

Tech was assigned as a helper;

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near Mansfield, CT 06268

Jeremy B.

Job Details: 08/16/2023

"Water not flowing through dispenser. Removed supply hose found 40psi. Found faulty fitting where supply hooks up to. Replaced fitting and tested all checks ok. ; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER , used 1 WP4373559 (FITTING 5/16-1/4) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Stanley, NC 28164

Mark C.

Job Details: 08/16/2023

"Installed new tub ring unit is fully operational, with no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Putnam, CT 06260

Amanda R.

Job Details: 08/16/2023

Evaporator not going into defrost heavy frost on evaporator set temps at recommenced customer will have unit defrosted for repair ; ordrng 1 W11548534 (Control) and 1 W11547652 (Heater) and 1 W11548536 (Thermostat)

Near Bristol, CT 06010

Ruben C.

Job Details: 08/15/2023

Drug screening complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Hartford, CT 06107

Chuck M.

Job Details: 08/15/2023

"Customer complaint is that refrigerator LEDs were out. Found freezer module out. Replaced from T/S and lights are all working. Customer complaint is that ice maker was dripping water. Found condensation in Fresh Food section and condenser fan motor noisy. Ordered condenser fan motor. Inlet water valve to dispenser and ice maker is also noisy. Ordered valve. ; rqstng P&A on 1 W11127829 (motor-cond) and 2 W10846057 (gasket-fip)s and 1 WPW10341329 (water valve assy), used 1 W10695459 (LED MODULE) from stock"

We serviced a

AMANA RANGE

Model AGR4230BAW5

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/15/2023

Customer complaint is that oven does not work. Inspected and found red wire to regulator is crushed. Ordered main harness. ; ordrng 1 W10914402 (harns-wire)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HWH1

Near Enfield, CT 06082

Roger R.

Job Details: 08/15/2023

Found unit not pumping but getting power to motor. Will need new sump assembly. Will submit for approval and return to install. I did not have assembly on truck. ; ordrng 1 W11665769 (MOTOR/SUMP)

We serviced a

LG REFRIGERATOR

Model LSXS26366S/09

Near Somers, CT 06071

Roger R.

Job Details: 08/15/2023

Found unit has a bad sealed system with a low refrigerant charge and bad compressor. Customer chooses to replace unit.

We serviced a

KENMORE DISHWASHER

Model 665.12783K311

Near Stafford, CT 06076

Roger R.

Job Details: 08/15/2023

Found unit not draining due to a blockage in the drain pump. Removed blockage (glass) and tested. Unit working properly and draining well.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Shrewsbury, MA 01545

Angel R.

Job Details: 08/15/2023

"Ran diagnostics found F4E3 motor fault, F7E1 no heat. Have to reschedule as I had van issues and had to switch vehicles this morning. Rescheduled for tomorrow by office.; rqstng P&A on 1 W11025157 (pump&motor)"

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Milford, MA 01757

Aimee Z.

Job Details: 08/15/2023

"Cust stated in the wash cycle gets stuck is draining Very erratic Found that light Cntrl not blinking service pointer W11375982. Replace acuIs drain test the wash cycle with the circulating pump.; ordrng 1 W11550652 (Acu), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Vernon, CT 06066

Jeremy B.

Job Details: 08/15/2023

Both sections not cooling. Compressor and all fans running. Found half a frost pattern. Needs new compressor and system leak checked. Defrost heater harness damaged needs new. ; ordrng 1 W11580057 (Compressor) and 1 W11650660 (Harness)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Columbia, CT 06237

Jeremy B.

Job Details: 08/15/2023

Washer giving F8E1(long/no fill) removed hoses and found good flow. Found cold screen clogged. Cleaned and instructed customer. Ran self test then calibration all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Hebron, CT 06248

Jeremy B.

Job Details: 08/15/2023

Found lint housing missing screw causing a gap. Installed screw and its now tight. All checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWB755DW0

Near Southwick, MA 01077

Mike K.

Job Details: 08/15/2023

"Cs describes lid lock as being temperamental. Intermittently works.Error history:F5e2, lid lock will not lock or lid lock failure, only error in history, cleared history.Replaced lid lock, recalibrated unit and all steps passed. Ran service test and all steps passed; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/15/2023

Customer complained unit wont start just hears clicking. Ran service mode and found lid lock errors. Ran service mode and found lid lock not responding. Found lid lock physically broken upon visual inspection. Ordering lid lock. Scheduled return call for 8-17-23 am. ; used 1 W11513248 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Walpole, MA 02081

Aimee Z.

Job Details: 08/15/2023

Installed ew fan and zip tied stat. Fans running freezer and fridgeStRted making frost pattern on evap 24 hours before load up; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near York, SC 29745

Mitch H.

Job Details: 08/15/2023

"Checked and found that water was turned off to dishwasher. Turned water on, tested, dishwasher now operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LV2

Near Dallas, NC 28034

Ryan S.

Job Details: 08/15/2023

"Customer heard popping noise when cooking , head glass on stove popping. Found minor bubbles in glass and small crack. Hard to take pictures of issue but can feel crack and see bubbles. Putting info top in P&a authorization. Informed customer office will call when job is authorized. ; rqstng P&A on 1 WPW10225448 (Cooktop)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Lexington, NC 27295

Vincent O.

Job Details: 08/15/2023

Installed new heater and control. Tested and verified proper operation. Heater is now heating. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near Lexington, NC 27292

Vincent O.

Job Details: 08/15/2023

Found leak happening at stand pipe. Stand pipe overflowing. Informed customer they will need to have plumbing issue resolved. Unit is ok.

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDE0

Near Sturbridge, MA 01566

Gary V.

Job Details: 08/15/2023

"Inspected and found upper glides and manifold broken, quoted and they will call."

We serviced a

N/A N/A

Model KDFE304DBL0

Near Huntersville, NC 28078

Mark C.

Job Details: 08/15/2023

Unit will not start a cycle due to a break in the harness. Repaired harness unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Spencer, MA 01562

Gary V.

Job Details: 08/15/2023

"Inspected and found drive pulley loose and tightened, ran calibration and auto test, tested fine now."

We serviced a

MAYTAG WASHER

Model MVW7230HW1..

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/15/2023

"Customer states no water coming in from valve. Tested and ran diagnostics. Found F8E1 long fill error. Ran component tests and found inlet valve not opening correctly. Replaced valve, tested, water now flowing correctly.; used 1 W11165546 (Valve) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/15/2023

Replaced part unit ran and checked ok job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ksss36fkx01

Near Auburn, MA 01501

Gary V.

Job Details: 08/15/2023

"Installed new compressor and checked for leaks, and found none. Recharged system and cycled back on, frost pattern and started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"

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