Service History 295 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Brooklyn, CT 06234

Amanda R.

Job Details: 10/19/2023

Replaced harness tested drain pump working

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS

Near Hadley, MA 01035

Mike K.

Job Details: 10/19/2023

Cs complaint of ice off button not being able to turn on. Responded to me in testing and working properly. However the icemaker test button did not run test. Quoted for icemaker and user interface (intermittent operation) icemaker did cycle so just quoted for board which is showing out of stock .

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near South Hadley, MA 01075

Mike K.

Job Details: 10/19/2023

"Unit not igniting on bake. Tested and no glow on igniter, tested at harness connector and getting 120vac. Bad igniter Quoted for igniter/labor. Denied. CS will repair themselves. Collected for service call."

We serviced a

KITCHEN AID DISHWASHER

Model KUDS30IXSS9

Near South Hadley, MA 01075

Mike K.

Job Details: 10/19/2023

"Unit leaking, ran test cycle and unit overflowing with suds. Ran multiple cycles and scooped suds out until unit was clear. Cs thinks it possible someone put dishwashing soap directly into unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Longmeadow, MA 01106

Gary V.

Job Details: 10/19/2023

"Inspected and found water filter clogged and replaced with new filter, cycled and tested fine.; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"

We serviced a

MAYTAG WASHER

Model LA182

Near Enfield, CT 06082

Gary V.

Job Details: 10/19/2023

"Installed new inlet valve and cycled ,tested fine."

We serviced a

ELECTROLUX DRYER

Model EFME417SIW0

Near Enfield, CT 06082

Gary V.

Job Details: 10/19/2023

"Inspected and found unit making noise, after quite a bit of time, finally found a clump of lint wedged between blower wheel backing, removed clump and cycled, tested fine."

We serviced a

KENMORE DRYER

Model 110.85872400

Near Ellington, CT 06029

Gary V.

Job Details: 10/19/2023

"Inspected and found main acu heat relay broken, no longer sending voltage to heater, part shows NLA."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Springfield, MA 01118

Roger R.

Job Details: 10/19/2023

"Unable to remove washplate hub from the gearcase shaft. Unit will also need a new gearcase. Will need to order. Wash plate and hub at customer house ; ordrng 1 W11454734 (GEARCASE), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS03

Near Longmeadow, MA 01106

Roger R.

Job Details: 10/19/2023

"Found unit had error for ice maker thermistor failed. Test 56 error E5. Ice maker fill test ok ,meaning valve ok. Replaced ice maker with new and refilled ice maker. ; used 1 W11658802 (ICE MAKER) from stock"

We serviced a

LG DRYER ELECTRIC

Model DLE3400W

Near Westhampton, MA 01027

Mike K.

Job Details: 10/19/2023

Replaced control and tested on timed dry. Unit tumbling and heating properly. Cs to monitor as it was working fine when left on last visit to.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS02

Near Southampton, MA 01073

Mike K.

Job Details: 10/19/2023

"But not cooling properly. Found fr at 32 and rf at 48 on arrival. Not running, compressor and fans off.Bi metal is open, thermistors pass. Evap fan operates in test, condenser fan also/ compressor does not.Replaced starter and ran for a minute then burnt out new starter. Needs new compressor. 2x sealed system job. Office to contact to schedule return.Part/labor covered under 120/60 month wp warranty does not cover service call.Collected for service call.; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Holyoke, MA 01040

Mike K.

Job Details: 10/19/2023

Unit had been condensation hit in rf and frosting in fr. Making good seal but did find some gapping between casing and liner. Evap drain is clogged and air vents blocked.Quoted for sealing gaps and steaming clear frost/ice.Approved. Sealed gaps and cleared ice.

We serviced a

WHIRLPOOL DRYER

Model MED6630HW

Near Agawam, MA 01001

Mike K.

Job Details: 10/19/2023

Unit tumbling and not heating. Found open heating element. Replaced and unit verified heating.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Woodstock, CT 06281

Amanda R.

Job Details: 10/19/2023

F2e1 f4e3 f4e4 checked venting customer said making squeaking noise checked power at terminal with it running and off ; rqstng P&A on 1 W11158457 (Ui) and 1 4392067 (Kit)

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDC1

Near Ashford, CT 06278

Amanda R.

Job Details: 10/19/2023

Replaced drain pump ; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Huntersville, NC 28078

Ryan S.

Job Details: 10/19/2023

Returned to install parts ordered. Installed harness burner and caps. All burners working with no spark after flame starts. Verified proper operation and showed customer.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Stafford, CT 06076

Gary V.

Job Details: 10/19/2023

"Inspected and found f9e1 no drain, found drain pump seized, replaced and cycled, tested fine.sending defective part back for credit.; used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

XXXXXXXXXC WASHER

Model n/a

Near Springfield, MA 01104

Gary V.

Job Details: 10/19/2023

2 1/2 hour wait here in Springfield. Gonna try place in Enfield later today.; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LSS00

Near Paxton, MA 01612

Chris B.

Job Details: 10/19/2023

After verifying the unit cannot be taken down do to the cabinet style that has molding underneath the left and right side edge of the microwave. Customer will need the unit to be taken down for us to service it. Left customer our contact to the office that once the unit is down they can call us back. Customer mentioned that the unit can be removed but its a very tight fit and in the fotos shows where trim was scratched when it was installed for the first time. ; O-emld tckt

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rock Hill, SC 29730

Mitch H.

Job Details: 10/19/2023

"Checked and tested washer. No obvious evidence of a leak. Started cycle, allowing washer to fill, leaking from back, removed back and found nipple for pressure hose broken off and hose hanging. Will need outer tub. Ordering tub. Advised manager that tub would ship directly to store and she would need to call to schedule return visit.; ordrng 1 W10371566 (Outer tub)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Rock Hill, SC 29732

Mitch H.

Job Details: 10/19/2023

"Checked and found that microwave wasnt fully plugged in to outlet. Corrected, microwave now working properly. Checked all functions, set clock, heating works properly. No issues."

We serviced a

WHIRLPOOL WALL OVEN

Model WOS51EC0HS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/19/2023

"Tested and found F6E0 and F6E4 error codes. Attempted to preheat oven but bake element not heating. Went into diagnostics, component activation, actuated bake element, heated correctly. In diagnostics, component activation both elements worked properly.Called tech line spoke to TJ SR# 7737593592 he thinks issues may be coming from the fact that oven is not connected to WiFi and cant receive updates. He said to order console and control but to recommend that customer connect to WiFi per service pointer W11437808. Said that problem may be solved once unit updates. Discussed this with customer and they are going to connect oven to WiFi. Requesting P&A for console and control.; rqstng P&A on 1 W11261167 (ACU) and 1 W11296171 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/19/2023

Found f1e2 and f4e3 errors. Motor bumping but will not stay steady running. Relay clicking continuously. Order and replace sump assembly and control. ; ordrng 1 W11025157 (pump&motor) and 1 W11087226 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/19/2023

Arrived and found sensing light flashing. Was able to cancel and run diag found off balance error code. Ran automatic test then calibration all checks on. Checked all connections at motor and cap all good.

We serviced a

KITCHENAID ICEMAKER

Model KUIX305ESS2

Near Hebron, CT 06248

Jeremy B.

Job Details: 10/19/2023

Installed new parts and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Meriden, CT 06451

Jimmy R.

Job Details: 10/19/2023

"Installed new basket and ran machine thew a wash cycle and a spin cycle, checked functions and unit is now spinning true and operating as designed. Wile driving found drain still over flowing at house advised customer the drain needs to be snaked out so unit will drain properly."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Southington, CT 06479

Jimmy R.

Job Details: 10/19/2023

"Installed new control and console ran machine thew a diagnostics cycle and unit is now washing. Ran a normal wash cycle and a spin both selections went thew as designed, all operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/19/2023

"Installed new door and found door had a chip in the paint on the corner swapped out door and customer is going to keep door as is, checked sealing and unit is cooling doors are sealing and all operations are working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near New Britain, CT 06053

Ruben C.

Job Details: 10/19/2023

Replaced drain hose tested operation normal ran drain cycle normal no leaks ran diagnostics normal

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEW04

Near Plainville, CT 06062

Ruben C.

Job Details: 10/19/2023

Checked unit ran diagnostics nor errors damper opened And closed no problem found at this time ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

MAYTAG RANGE

Model MGS8800FZ5

Near Wolcott, CT 06716

Ruben C.

Job Details: 10/19/2023

Replaced valve and control called did not fix issue called techline found dsi module only putting out 1.8 volts should be 5 volts too week to open valve ordering dsi board 7737591442 ; ordrng 1 W10860916 (Dsi module)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/19/2023

"Removed and replaced gear case, agitator, cam, actuator and hub. Reassembled, ran control calibration and manual tests for agitate and spin. All operating properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11454734 GEARCASE , and 1 W11550891 AGITATOR , used 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMMF5930PZ00

Near Worcester, MA 01606

Angel R.

Job Details: 10/19/2023

"Replaced blown fuse, tested ok."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Worcester, MA 01610

Angel R.

Job Details: 10/19/2023

Customer did not answer or confirm.;

We serviced a

JENN-AIR RANGE

Model JDS9860AAP

Near Mint Hill, NC 28227

Jeff L.

Job Details: 10/19/2023

"Found bad bake element customer wanted me to replace the oven sensor as well as lamp bulb. I replaced oven sensor and bake unit and we will need to return and replace lamp when part comes in. I also applied a 10% discount to parts for military discount. Will return 10-25-23Part#WP74009925; ordrng 1 WP74009925 (Lamp), used 1 Wpw10181986 (Sensor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Mint Hill, NC 28227

Jeff L.

Job Details: 10/19/2023

Sr7737563224Spoke with TJFound ice maker not getting water the fill tube was froze up I looked to make sure grommet was in securely and looked for any other ways cold air could be freezing the tube could not find any other places. I put unit into test 19 and turned heater in for 1 minute then went to test 45 fill cycle and the water did make it to the ice maker. So the board is sending power. The inlet water valve is very loud and the water has filter debris in it that also needs to be replaced. Rescheduled for 10-25-23 PMPart#WPW10341329Part#EDR2RXD1; ordrng 1 WPW10341329 (Inlet water valve)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near York, SC 29745

Mitch H.

Job Details: 10/19/2023

"House s new construction, not occupied. Checked entitlement, no information there. Model/Serial tag says 7/23. Serial number matches 9/23, under warranty. Customer is going to call to get authorization from Whirlpool. Tested and found that blower is not getting correct voltage from control. Ordering control and will replace both parts on return visit. Checked part availability and scheduled return for 10/23 8-1.; ordrng 1 W11552018 (Control), dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV00

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 10/19/2023

"I replaced all previously ordered parts, tested operations, no water leaking occurring after testing, water inlet valve inside fresh food, compartment, and cycling icemaker. Everything is working normally as of right now. freezer door is opening and closing easy now as well complaint icemaker would not stop filling with water water gushing out of freezer door. Customer had to pull refrigerator out of wall and shut water off to refrigerator to get water to stop cycling running."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB0

Near Clover, SC 29710

Mitch H.

Job Details: 10/19/2023

"Tested and found left front infinite switch shorted causing cooktop on light to stay on. Replaced switch, tested, now operating properly.; used 1 WP3149400 (Infinite switch) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 10/19/2023

"Tested and found washer not accepting some inputs from control. Unplugged and reset control, now accepting inputs. Per service pointer W11481344. Ordering control and console. Checked part availability and scheduled return for 10/25 8-1; ordrng 1 W11316623 (Console) and 1 W11322901 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"Complaint refrigerator is not dispensing water out of the door nor making ice. I found ice maker was frozen over the fill tube was completely frozen. I had to defrost, fill tube and icemaker shoot to be able to remove icemaker from bin area I found cause of issue was due to a restricted fully clogged water filter. Water quality in areas coming out of refrigerator seems to be excessively cloudy Customer will need a new water filter to fully fix unit should be making ice with no issues as of right this second"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Charlotte, NC 28205

Jeff L.

Job Details: 10/19/2023

"O somehow ordered the wrong ice maker the correct one is W11545935; ordrng 1 W11546935 (Ice maker), dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Charlotte, NC 28214

Robert A.

Job Details: 10/19/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Belmont, NC 28012

Ryan S.

Job Details: 10/19/2023

"Customer complained surface burner glass top was moving/ squeezing when pressed on fromsides. Found glass top was loose slightly in back where it mounts to frame. Took off glass top and reinstalled, unit now tight and no noise. Verified proper operation."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AF0

Near Wrentham, MA 02093

Aimee Z.

Job Details: 10/19/2023

The water paddle doesnt always shut off gets stuck Switch sloppy and not always making contactAnd showing partial numbers on the disp; ordrng 1 5304523072 (Switch) and 1 5304530929 (Disp cntrl)

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AW0

Near Attleboro, MA 02703

Angel R.

Job Details: 10/19/2023

"Wire harness and power wire fried on line 1, also terminal block. Customer was quoted on parts needed and labor and decided she will just buy a new stove as this one is nearly 10 years old."

We serviced a

WHIRLPOOL GAS DRYER

Model WGD7500GW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/19/2023

Found error code of f2e1Broken door switch; ordrng 1 W10847984 (Door switch)

We serviced a

WHIRLPOOL RANGE

Model JDRP430HM01

Near Mansfield, CT 06268

Amanda R.

Job Details: 10/19/2023

Front left burner not starting cleaned up starting normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Troutman, NC 28166

Vincent O.

Job Details: 10/19/2023

"Found partial frost pattern indicating inefficient compressor. Customer complaint is no ice production and soft ice cream. Verified proper operation of fan. Order and replace compressor. ; ordrng 1 W11580057 (Compressor.), dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Columbia, CT 06237

Jeremy B.

Job Details: 10/19/2023

Ice build up in freezer and water flowing slow. Removed filter and water flowing good. Customer must replace filter. Freezer door not pulling in all the way needs new door rails. ; ordrng 1 W11241580 (Bracket left) and 1 W11241268 (Bracket right) and 1 W11557001 (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mansfield, CT 06268

Amanda R.

Job Details: 10/19/2023

Complaint front panel rusty has extended warranty needs to be dispatched correctly

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Charlotte, NC 28212

Jeff L.

Job Details: 10/19/2023

Found unit non filling with enough water put unit into service mode and there were no fault codes present the pressure hose is not kinked Im going to order a new control and water valve. Will return 10-25-23 pmPart#W11419171Part#W11165546; ordrng 1 W11419171 (Control) and 1 W11165546 (Water valve)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Charlotte, NC 28270

Jeff L.

Job Details: 10/19/2023

Found doors sealing properly in fresh food section there is a lot of frost built up on damper control and moisture on the ceiling in fresh food section. The damper is fully open when it should not be freezing the containers on top 2 shelfs there is nothing binding or restricting the air flow. Going to order 2 parts for repair. Will return 10-25-23Part#WPW10120827Part#WPW10594329; ordrng 1 WPW10120827 (Control) and 1 WPW10594329 (Damper)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windham, CT 06226

Amanda R.

Job Details: 10/19/2023

Starting and then going straight to done replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Troutman, NC 28166

Vincent O.

Job Details: 10/19/2023

Installed new air guide cover. Turned on fans and compressor. Verified no vibration noise. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Mooresville, NC 28117

Vincent O.

Job Details: 10/19/2023

Found broken lid strike causing unit to not operate. Replaced strike. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cornelius, NC 28031

Vincent O.

Job Details: 10/19/2023

Installed new control. Tested and verified proper operation. Unit is not spinning and agitating properly. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Scotland, CT 06330

Amanda R.

Job Details: 10/19/2023

Complaint not drying well entered diagnostic no saved errors ran test cycle using rinse aid no adjustment for it using heated dry explained the heater element isnt as hot or stays on as long as older dishwashers

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx735sdhz08

Near Webster, MA 01570

Angel R.

Job Details: 10/19/2023

"Refrigerator lost power and PO code was on the screen, customer says unit has been working ok they we just unsure of the meaning of this code. Checked functions of the unit and temps and all seems ok, voltage to unit ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Sutton, MA 01590

Aimee Z.

Job Details: 10/19/2023

"F5e1 found the latch sloppy and the soap dispenser is broken ; ordrng 1 W10861000 (Soap disp) and 1 WPW10653840 (Door latch), states that autho needed"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Huntersville, NC 28078

Robert A.

Job Details: 10/19/2023

"Cx complaint that the unit fluctuates too high in temp. I inspected the unit to confirm the complaint. I found no error codes, the calibration is set to 0. The oven will ascend too high pass the set temp (set to 350 goes up to 390). The cx understand the unit has a range of temp it stays in averaging the set temp. The cx is using the correct recommended instrument to record the oven temps. The service manual says it generally stay within a 50 degree range, his issue is that it goes too high. Im ordering a new UI, control and temp sensor to resolve the issue.; ordrng 1 W11600370 (UI panel) and 1 W11598120 (Temp sensor), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Huntersville, NC 28078

Robert A.

Job Details: 10/19/2023

"Cx complaint that the unit is intermittently working. I inspected the unit to confirm the complaint. I found multiple error codes: f9e0 f6e0. I tested the MW, it worked fine. The cx said both work fine when there are no issues. The unit needs a new UI panel and control board. Im ordering the parts for the return visit.; ordrng 1 W11448961 (Control board) and 1 WPW10260060 (Control board) and 1 W11449431 (UI control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Worcester, MA 01603

Angel R.

Job Details: 10/19/2023

"Called tech line to document findings, unit deemed unrepairable. Advised customer call customer service to sort out what will be done going forward. SR#7737592488."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/19/2023

F2e1 stuck key pad was the only error codeI calibrated to make sure all parts working as intendedRan diagnostics no issuesNotice Cust has on a soak explained Use this option to add an extra soak period to any cycle to help loosen tough stains. The washer will fill and then alternate between a soak and a gentle agitation before beginning the selected cycle.Ran aHeavy cycle to wash and drain.Couldnt find anything wrong with washerWorking as intended .The washer advancing just fine

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/19/2023

"Found door has rust spots top bu ui and bottom took photos.Explained to cust rust not covered would need to be reported to kitchen aid in first 30 daysIn warranty manual statesPg 4 of owners manual.Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments (e.g., high salt concentrations, high moisture or humidity or exposure to chemicals.Advised to call kitchen to see if they will cover the cost of outer panel."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Huntersville, NC 28078

Robert A.

Job Details: 10/19/2023

"Cx complaint that the unit is not completing cycle and often unbalance. I inspected the unit to confirm the complaint. I found error codes: f0e3 f0e5 f7e9 f2e1. I cleared the codes and ran a service cycle. There was friction while the unit spun and it stopped at step 18. I removed the washplate and basket, all is fine. The friction is from the gearcase, the unit needs a new gearcase and clutch to resolve the issue. I gave the cx a quote and collected the service call by CC."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Charlotte, NC 28269

Robert A.

Job Details: 10/19/2023

"Cx complaint that the unit is throwing an error code (f8e4) randomly and continuing to drain. I inspected the unit to confirm the complaint. I found error codes: f9e2 f8e4. I cleared the codes and ran a service cycle, all components passed with no issues. There was no water in the float switch area, but the float switch is deformed probably throwing the error code and needs to be replaced. The drain pump runs fine. The unit needs a new float switch housing to resolve the issue; ordrng 1 W11550169 (Drip pan) and 1 W11545764 (Float switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Huntersville, NC 28078

Robert A.

Job Details: 10/19/2023

"Cx complaint that the unit is freezing food in the RC and the motor runs loud. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment, no food is frozen in the RC. I ran test 9 multiple times, the damper door opened and closed successfully. Cold air is escaping along the edges of the damper assembly. I applied permagum to help seal the damper edges. I adjusted the rear panel I eliminate the buzzing noise while the compressor runs. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte, NC 28269

Robert A.

Job Details: 10/19/2023

Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked the slider and found the magnet separated. I replaced the slider and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; used 1 W10734521 (Slider) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Coventry, CT 06238

Jeremy B.

Job Details: 10/19/2023

Dryer making loud squeaking noise. Idler seized. Installed repair kit all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Manchester, CT 06040

Jeremy B.

Job Details: 10/19/2023

Arrived and quoted customer. They said they have a service contract through pc Richards. Will call to have the ticket dispatched through extended warranty.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258DEE00

Near West Brookfield, MA 01585

Chris B.

Job Details: 10/19/2023

Complaint that the unit is not making ice. Found ice maker working properly but bad water valve. Found heavy rodent infestation in the back of the refrigerator. Found water line way to corroded. Cannot service unit in this state. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Paxton, MA 01612

Angel R.

Job Details: 10/19/2023

"Installed new motor, calibrated and checked for error codes. Tested ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Coventry, CT 06238

Jeremy B.

Job Details: 10/19/2023

Water dripping from water filter area. Was able to reinstall the filter and purge a gallon out with no leaks. Customer to keep a eye on it will order new housing. ; ordrng 1 W11346623 (Water filter housing)

We serviced a

SAMSUNG RANGE

Model NE59N6630SG/AA

Near South Windsor, CT 06074

Jeremy B.

Job Details: 10/19/2023

Display not displaying correct the lines in background flash and buttons not responding. Needs new display and main pcb. Left front burner not cycling and inf sw is loose needs new. ; rqstng P&A on 1 DG07-01005A (Display) and 1 DG92-01069B (Pcb) and 1 DG47-00067A (Element) and 1 DG44-01006A (Inf sw) and 1 DG44-01007B (Inf sw)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Worcester, MA 01606

Angel R.

Job Details: 10/19/2023

"Ran diagnostics, found no error codes. Unit drained on diagnostics cycle. Customer needs new clip retainers for kickplate. Customer will install herself. ; ordrng 2 WPW10503548 (retainer)s"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Southbridge, MA 01550

Chris B.

Job Details: 10/19/2023

Complaint that the unit is not cycling through correctly. Found unit needed the Splutch tighten. Adjust belt and cams. Ran two diagnostic cycles and quick cycle and tested normal. No issues found with the washer now. Mentioned to the customer to keep an eye on the amount of clothes used at a time. Mentioned to the customer that the m&s sticker badge to call Whirlpool and get a new one because it unglued itself from the top of the washer.

We serviced a

WHIRLPOOL WASHER

Model WTW6600SW0

Near Worcester, MA 01604

Chris B.

Job Details: 10/19/2023

Complaint that the unit is not cycling through correctly. Found error code F1. Verified pressure hose and adjusted any clogged hose. Ran diagnostic cycle and unit ran normal. Collected minor repairs. Mentioned to the customer that the units control board is no longer available.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Worcester, MA 01604

Chris B.

Job Details: 10/19/2023

Complaint that the lock strike is broken. Replaced part and unit running normal. Ran a diagnostic cycle and tested properly.; used 1 W11457841 (STRIKE) from stock

We serviced a

KITCHENAID RANGE HOOD

Model KVWB606DSS

Near Charlotte, NC 28214

Ryan S.

Job Details: 10/19/2023

"Unit is a new build. Customer complained unit not working, inspected in unit and found controls not working. No power to unit. Found terminal box is above unit need to have panel taken off to get to terminal box for control , ordering control board and Ui control. Informed builder to get panel taken off so that terminal , told him to call when panel is taken off and ordering parts while waiting. ; ordrng 1 W11293971 (Control board) and 1 WPW10716813 (Ui panel)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Worcester, MA 01604

Chris B.

Job Details: 10/19/2023

Complaint that the unit is making loud banging noises. Found washer too close to the wall and the feet unbalanced. Adjusted the washer and leveled it out properly. Ran two diagnostic cycles and unit working normal. No issues found with the washer. No error codes present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Worcester, MA 01604

Chris B.

Job Details: 10/19/2023

Complaint that the unit is having more condensation issues. Found sliders not pulling door close as it should. Will order new sliders. Customer asked please can Chris to return for the next visit.; ordrng 2 W11265130 (Sliders)s

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/19/2023

Found top covered in grease advised Cust to used s grease cover. Cleaned off all grease. Explained to clean filter more often and showed were they were.Installed new diode and ran cup water 1 min no sparks

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 10/19/2023

Installed new cap and calibrated part to control complete

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/19/2023

Returned to install panel. Verified proper fit and verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Bristol, CT 06010

Ruben C.

Job Details: 10/19/2023

Replaced motor and blower had to chisel blower out ran diagnostics normal tested operation normal heating normally

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/19/2023

"Returned to install parts, installed dispenser ran unit to test function.,verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Huntersville, NC 28078

Ryan S.

Job Details: 10/19/2023

"Customer complained unit cutting off. When unit cuts Checked incoming power, steady 125.5v checked all connections on boards and wiring near compressor. Cant find any issues with incoming voltage. Called techline. Checked several tests in service mode to check for issue with dc voltage. Tests 3,15,36,57. All dc voltage parts working properly. Asked customer and Issue isnt fixed when power cycled. Issue fixes itself. Techline said to get customer to run drop chord to outlet and plug in simple light to see if light is effected while refrigerator is malfunctioning to see if its a power replaced issue. If light isnt effected while refrigerator is malfunctioning issue is with refrigerator. Informed customer to call back if issue persists. Unit was working as designed while on site. SR#7737592635."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, NC 28078

Ryan S.

Job Details: 10/19/2023

"Customer complained water dripping from icemaker and ice not solidifying. Said u it was warmer than usual and she unplugged to prevent water damage. Plugged unit in, compressor started but no frost pattern, compressor kicked out after about 5 min, replaced start device but is kicking out internally. Ordering compressor, filter dryer lokring parts access valve, tubing kit and 2xtimeframe. ; rqstng P&A on 1 2xtimeframe (2xtimeframe) and 1 W11578205 (Compressor) and 1 W11504431 (Compressor lokring 1) and 1 W11504415 (Compressor lokring 2) and 1 W11506621 (Compressor lokring 3) and 1 W11506635 (Acces valve.) and 1 876765 (Tubing kit) and 1 W11109499 (Filter dryer) and 1 W11504445 (Dryer lokrng 1) and 1 W11506623 (Dryer lokring 2), used 1 8201786 (Start device) from stock"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PL0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"Complaint Dryer is no longer getting hot. I found the relay on main control is stuck on going to heater heater harness has experienced a thermal event going almost all the way up to control unit will need control and harnesses and Heater and all thermal cut outs to fix main control, and harness are no longer available. ; rqstng P&A on 1 8546219 (Control) and 1 WP3387747 (Heater) and 1 WP8576530 (Harness) and 6 279457 (Harness)s and 1 279973 (Cutout)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"I replaced all previously ordered parts. I tested operations by performing a control board calibration procedure. And inspected for leaks. Using a quick wash cycle. No leaks found everything is working; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11239857 BELT , 1 W11395618 CAPACITOR/INTER COIL , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"Replace lights, tested operation, spliced harness and repaired harness. No additional issues found everything is working fine. All connectors are tight. all lights are now functioning fine microwave is operating. Normally oven is also operating normally."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/19/2023

"Complaint making an abnormal noise the unit has never made before. I ran unit through a wash cycle with laundry in it I could not duplicate any abnormal noises. I could not find any issues with gearcase or clutch underneath washing machine or drive belt could not find any issues with the water inlet valve assemblies at this time unit went all the way up and to high Speed. No abnormal vibrations only abnormal noise I heard or no abnormal noise was the drain hose slapping on the back of the wash machine, which is normal noise. Cannot duplicate noise at this time. Customer stated she did not hear the noise this time either."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 10/19/2023

Complaint not making ice in the fresh food zone section. I found a five era code on icemaker display is dim. Damper motor is very loud. I am ordering icemaker parts. Damper door motor assembly fill valve is extremely loud for upper icemaker lower icemaker is quiet door dispenser is quiet And fill tube heater. No additional issues seen or found at this time. ; ordrng 1 W11579561 (Valve) and 1 WPW10479155 (Damper control) and 1 W11087201 (Heater) and 1 W11658802 (Ice maker) and 1 W11579559 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 10/19/2023

Complaint loud grinding noise that can be heard through entire house after starting washer. I found Gearcase is leaking fluid gear shaft has a lot up up down plat allowing cam to grind preventing gears from locking properly. Lower end damage has occurred due to gear oil on everything. Will have to shatter washplate as it is seized upon return visit. Office to call customer when all parts are in as multiple parts are required to fix. ; ordrng 1 W10721967 (CAM KIT) and 1 W11551646 (Nut) and 1 W10752283 (Washplate) and 1 W10752187 (Screw) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11449840 (Gearcase)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Longmeadow, MA 01106

Gary V.

Job Details: 10/19/2023

"Inspected and found heater not coming on, ohmed heater circuit and tested good, main acu not sending voltage to heater . Will order part and call for return date. Office was closed couldnt give return date. ; ordrng 1 W11637581 (Main acu), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS

Near Longmeadow, MA 01106

Roger R.

Job Details: 10/19/2023

Ran unit for a short cycle but did not find any leaks at time. Customer will call again if it reoccurs.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Springfield, MA 01104

Roger R.

Job Details: 10/19/2023

Unit has a bad basket that was not made properly per special bulletin w11684123. Will order and return ; ordrng 1 W11172199 (Basket)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Prospect, CT 06712

Jimmy R.

Job Details: 10/19/2023

"Tested washer and found unit would fill then restart and the shut down never spinning out clothes, ran a diagnostics and found error for long fill. Checked inlet water valve and found cold water coming in slow causing unit to shut down and never complete a cycle. Removed cold water screen and cleaned due to plugged with sediment ran a calibration and unit is now operating to specs"

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