We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
04/25/2024
Customer complaint is that washer had coins between agitator. Removed agitator and removed coins.
We serviced a
LG DRYER ELECTRIC
Model DLE2050W
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
04/25/2024
Customer complaint is that dryer is noisy. Inspected and found rollers are all seized and bulkhead roller wobbly. Idler pulley checked ok. Ordered rollers. ; ordrng 4 AGM75510719 (Drum Roller)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
04/25/2024
Customer complaint is that door handle was loose on pantry drawer. Confirmed and tightened handle. Showed customer it works.
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/25/2024
"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found he unit heats, tumbles but has poor airflow. I found a noise coming from blower wheel. One of the blower wheel housing screws were loose. I secured the screw and tested the unit for the cx. The unit is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
04/25/2024
Customer complained of unit filling and draining. Found pressure switch hose came off. Reattached hose unit started washing. Verified proper operation.
We serviced a
KITCHENAID DISHWASHER
Model KUDK03ITWH0
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
04/25/2024
Customer complained Ui going in and out. Found Ui panel bad. Quoted 512.53 for repair. Customer denied repair. Collected trip fee.
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Monson, Massachusetts 01057
Chris B.
Job Details:
04/25/2024
Complaint that the oven is not heating up properly. Found igniter igniting but not hot enough to turn on the gas valve. Replaced part and unit heating properly. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
04/25/2024
"Says unit not heating past 190. Though broil wasnt working. Tested broil first and lit fine, spark igniter. Bake lit fine and igniter looked fine, did adjust igniter a bit closer to gas, preheated to 350 fine.Door does not close right and does not always hit sensor, knobs coating has melted from the heat.Quoted for knobs with understanding may need control, spark module tile both (at this time working fine) and cs went ahead with hinges; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299224 (Hinge)"
We serviced a
KITCHENAID KITCHEN
Model KDFE104DWH4
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
04/25/2024
"Broken adjusters and missing components both sides, quoted for all pan ts needed and labor. Saved quote and collected for service call"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
04/25/2024
Sr 7738966504 called tech support saw it leaking out left overflow tube no sudsing ; ordrng 1 W11550888 (Spray arm) and 1 W11545334 (Manifold)
We serviced a
JENN-AIR DISHWASHER
Model JDB1060AWS
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/25/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Britain, Connecticut 06051
Ruben C.
Job Details:
04/25/2024
Checked unit found rollers worn down replaced with roller repair kit tested operation normal heating normally; used 1 4392065 (Rollers) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
04/25/2024
Complaint that the water jet button is not working properly. Found in the ticket the wrong model number WTW8127LC1 and information in service bench is not for the model in customers home. Correct model number is WTW8127LC1 and customer mentioned that the unit is still under warranty but cannot show proof of purchase at the moment. Customer will call Best Buy the get the issue fix and have us come back out with the ticket updated to service unit under right model number. !!Real Model # WTW8127LC1 Serial # CC0901357!!
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV5
Near East Hartford, Connecticut 06108
Chuck M.
Job Details:
04/25/2024
Customer complaint is that center burner was not igniting completely and there was a gas smell. Confirmed and found spillage dried between burner cap and head. Cleaned and tested. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Litchfield, Connecticut 06759
Jimmy R.
Job Details:
04/25/2024
"Checked over unit and found unit not making any ice and not dispensing ice, checked ice maker and found ice mold cracked and thermistor hanging down found auger coupler tooth broken off not allowing bucket to grab and turn causing no ice to dispense. Removed ice maker and replaced with new cycled unit and ice is now being made properly cleaned off ice around and in auger shaft advised it may grab once ice is made but the shaft and the coupler will need replacement due to broken, will order new parts advised they where a special order and once in we would call for return visit ; ordrng 1 WP2220458 (Auger coupler) and 1 WPW10258544 (Shaft) and 1 WP2198628 (Drive shaft seal) and 1 WP2212370 (Washer), used 1 W10873791 (Icemaker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near New Britain, Connecticut 06052
Ruben C.
Job Details:
04/25/2024
Checked unit ran diagnostics only was for overloads checked basket not wobbling cleared codes and informed cust to load unit around agitator not stuffed down
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS0
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
04/24/2024
Complaint that ice maker stop dispensing explained need to dump bucket every two weeks using crushed ice creates small pieces of ice and water that freeze and can clog ice bin the crisper drawers not closing all the way unit leaning forward leveled unit
We serviced a
WHIRLPOOL WASHER.
Model WTW5105HC3
Near Cromwell, Connecticut 06416
Chuck M.
Job Details:
04/24/2024
Customer complaint is that fabric softener was not dispensing. Ran diagnostics and found no error codes. Ran fabric softener valve and no water came out. Found hot water valve off with a small bucket underneath supply due to leak. Turned on hot water and fabric softener valve opens and fill.
We serviced a
WHIRLPOOL WASHER
Model LAT2600AAE
Near West Hartford, Connecticut 06119
Ruben C.
Job Details:
04/24/2024
Checked unit ran cycle normal unit is not leaking sink where water drains into is not going down fast enough and overflows charged serv charge
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
04/24/2024
"Customer complained timer broken. Confirmed complaint upon arrival. Replaced timer and knob per service pointer instructions, via ts. Reassembled unit and ran unit to test and verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
04/24/2024
"F0e5 out of balance loadRan diagnostics and found the spin basket wobbling was just replace in November.Took wash plate out found the hub stripped out , replaced with tsAnd tested agatation and spin with towel .Advised not to load on wash plate and when washing beech towel Not so many 4 with 4 hand towels. Cut back on load sizeCust also having issues with stainsOn clothing not coming out. Advised to spot treat and use soak cycle Then power wash cycle. ; used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Granby, Connecticut 06035
Gary V.
Job Details:
04/24/2024
Installed new module and tested fine.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
04/24/2024
"Inspected and found open high limit fuse, replaced and tested fine. Also found exhaust vent issues and informed customer.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
04/24/2024
Customer complaint is that dryer would not start. Found belt broken. Replaced belt from repair kit. Tested and showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
04/24/2024
Ff evaporator drain clogged and drip tray very rusty staining bottom liner off ff section ; rqstng P&A on 1 W11162078 (Drip tray)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28273
Mitch H.
Job Details:
04/24/2024
"Removed and replaced gear case and cam. Reassembled, ran control calibration and tested washer. All functions and components operating properly and normally. Used cam kit W10722967 from t/s.; used 1 W10721967 (Cam) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
04/24/2024
"Checked and found one wire to drain pump had pulled out of staycon. Unplugged washer, removed old staycon. Put new staycon on wire. Plugged back in, tested, now draining and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Suffield, Connecticut 06078
Gary V.
Job Details:
04/24/2024
"After taking refridge apart to repair, found wrong part was ordered, will send part back and order correct part and return. ; ordrng 1 W11395558 (Evap cover)"
We serviced a
LG DRYER
Model DLEX4370K
Near Suffield, Connecticut 06078
Gary V.
Job Details:
04/24/2024
"Inspected and found rollers, thumping, and front part of field ? dryer vent is plugged up with lint and needs to be cleaned and returned visit. Will order parts and call when they become available..; ordrng 2 4581EL2002H (Roller)s and 2 AGM75510719 (Roller)s"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
04/24/2024
"Inspected and found all the surface burners, flames uneven, and left side small oven door, not closing properly and the small oven burner bake flame bar making a popping noise when cycling. Will order parts and call for return date. Unit under two-year warranty.; ordrng 5 W11319683 (Burner head)s and 1 W10892022 (Small burner head) and 1 W10878505 (Small oven flame bar) and 1 W11643896 (Small oven hinge) and 1 W11643900 (Right side small hinge)"
We serviced a
WHIRLPOOL WALL OVEN
Model JMW3430WP02
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
04/24/2024
Installed new hinges and torsion bars checked door operations and unit is now closing properly and all functions working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
04/24/2024
"Checked over fridge due to customer had been hearing a loud noise coming from unit and lasted about 30 min, it had done this before then stopped and was fine. Went threw unit in diagnostics and found not noise checked compressor and set filter drier on an angle the noise could have been coming from the Freon in unit moving the drier will help stop some noise also added some sound dampening to suction line and adjusted line Incas it was making noise. Advised customer a video of the noise would help a lot as of not there is no noise or issue with unit from what I see advised if noise comes back to try and video it so we can hear where its coming from."
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
04/24/2024
Complaint dryer making a squealing noise during operation. Found complaint true I replaced dryer repair kit. All idlers and dry belt came with it. No additional noises that are abnormal occurring upon departure. Dryer is heating perfectly fine as of right now. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
04/24/2024
Checked unit found unit is filling too high then drains out pressure switch on control is not functioning ordering control checked pressure hose ok; ordrng 1 W11633359 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hartford, Connecticut 06106
Ruben C.
Job Details:
04/24/2024
"Installed gearcase rotor stator agitator and control.did not receive harness wrong part in box correct part number on box reordered harness; ordrng 1 W11130532 (Harness), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11393685 GEARCASE"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Simsbury, Connecticut 06089
Ruben C.
Job Details:
04/24/2024
Checked unit ran diagnostics normal no error codes does need control cust unaware if you do not turn dial already on normal you need to press start twice returning control has green tag
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Simsbury, Connecticut 06070
Ruben C.
Job Details:
04/24/2024
Checked unit found no voltage going to bake or broil elements getting 220 to control gave cust estimate for control. Informed has 7 days to decide if repair desired
We serviced a
WHIRLPOOL RANGE
Model MER6600FZ2
Near Avon, Connecticut 06001
Ruben C.
Job Details:
04/24/2024
Replaced control and sensor ran broil tested operation normal heating normal
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
04/24/2024
"Installed new blower wheel and motor due to unit shaking, checked all functions and unit is heating and now running to proper specs"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
04/24/2024
"Tested unit and found washer would not start a cycle and not selection working, removed console and checked power to main cntrl found 120v but no green light on for cntrl. Tried to reset cntrl but same issue not powering up control needs to be replaced will order. Parts tentative p/a ; ordrng 1 W11654023 (Cntrl), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
04/24/2024
"Tested dryer and found unit running and tumbling but would not heat up, checked power coming into unit and 240v is present and 120v on each leg, removed back panel and found wires for thermostat had never been connected causing no power to heater reattached wires and unit is now heating and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
04/24/2024
"Unit is under 1yr wp warranty per service bench.Complaint complaint f clothes still being wet at end of cycle.F7e5, f2e1, F8e1 errors in history. Shifter fault, stuck key and long fill. Cleared history and ran self test fine.Visual inspection fine of lower assy. Replaced actuator for shifter fault. Recalibrated and ran self test fine. Explained out out of balance loads can also cause unit to not spin out fully.Tested in n quick wash and cold water flow a lot less then hot. Found cold valve filter partially blocked, removed and cleaned and flowing properly. Explained to cs what was found and that in future, clogged valve filter would not be covered under warranty.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
04/24/2024
"Unit is under 1yr wp warranty per service bench.Unit leaking from drain hose, replaced and tests fine"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
04/24/2024
Venting into chimney explained not correct cant let lint escape normally unit heating normally vent vibrating secured from inside
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
04/24/2024
Ice maker cracked again in dame spot again replaced ice maker ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
04/24/2024
Complaint that the unit is not cooling properly. Found bad connection on the heating element. Found a arching noise on the plug. Complaint that the ice is clumping up. Found bad ice bin.; ordrng 2 W11368751 (Drawer Holder)s and 1 WPW10558424 (Ice Container) and 1 W11650659 (Heating Element And Harness)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Northampton, Massachusetts 01053
Mike K.
Job Details:
04/24/2024
"Replaced control and heating element, preheated oven to 340 fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
04/24/2024
"House is a back section of mobile homes. Unit not washing, wont start cycle. Has an F1e1 error in history which is a main control fault. Tried running diagnostic cycle, all it would do was fill, did get lid to lock , actuator to move and to agitate by advancing, spun as well, did not drain. Ran drain and spin and delayed, but did drain and then gave the F1e1 error.Everything seemed to function a little with persistent attempts, so may only need control.Quoted for control/labor, accepted; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
04/24/2024
"Installed new rocker switch and noticed unit was making a vibrating noise when it was ramping up to cool, pulled unit and removed rear compressor cover found noise coming from compressor vibrating, tightened up compressor and adjusted lines to stop noise unit is now working to specs"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
04/24/2024
"F2e1, only error in history, ran service test ok with everything passed. Water flow low. Found inlet valve clogged, tried scraping free once build up removed cold valve wont close fully and still low flow. Quoted for valve assy, much better cold water flow, hot is low from supply.; used 1 W11165546 (VALVE) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
04/24/2024
"Complaint that the unit is leaking water from the bottom back. Found bad water valve and was replaced but will need to order new outer tub that is heavily damaged on the rear edge corner. Mentioned to the customer that the part would be delivered to the home. Will order parts for a return visit. Customer is very upset and will call RAC for a replacement. Gave customer office number to call for updates if RAC would replace the washer.; ordrng 1 W10371566 (Outer Tub), used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, Massachusetts 01104
Chris B.
Job Details:
04/24/2024
Complaint that the unit is leaking water from the bottom back panel. Found bad water valve. Will order parts for a return visit.; ordrng 1 W11220230 (Water Valve)
We serviced a
LG WASHER FRONT LOA
Model WM4370HKA
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
04/24/2024
Complaint that the unit is not draining properly. Found heavy buildup of debris in the drain pump filter. Drain pump filter is working normal. Cleared out all debris and ran a quick and drain and spin cycle and all tested normal.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
SAMSUNG WASHER.
Model WA50R5200AW/US
Near Monson, Massachusetts 01057
Chris B.
Job Details:
04/24/2024
"Will need to order the right part. Wrong part number on the part brought for the washer. Any day is good to return.; rqstng P&A on 4 DC97-16350U (Suspension Kit)s, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model LSR7233EQ0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
04/24/2024
Complaint washing machine will not spin out. I discovered gearcase is leaking both water and gearcase oil and has flooded drive motor drive motor will barely spin in reverse mode but will not spin forward mode at all. Spin mode even with drain pump removed also found drain pump is leaking as well. Unit will need a lid latch as well as lid. Latch is missing appears to been bypassed. Everything else seems to be working just fine with no further issues found.i called and they approved repair. Office to call customer when all parts come in. ; ordrng 2 WP3356311 (Screw)s and 1 3949247V (Lid switch) and 1 W10814296 (Seal) and 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut) and 1 WP3363394 (Drain pump) and 1 WP661600 (Drive mtr) and 1 285785 (Clutch) and 1 285353 (Ring) and 1 WPW10080230 (Ring) and 1 WP63292 (Thrust washer) and 1 285753A (Motor coupling) and 1 3360629 (Gearcase) and 1 W10820043 (Drive assembly) and 1 WP3951744 (Agitator) and 1 WP358237 (Screw)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
04/24/2024
"Complaint gas smell, flames, shooting up from underneath oven and heavy smoke filling up an entire downstairs, causing fire alarms to come on. I found an oil spill has occurred in oven on flame spreader. Causing odor and smoke and flames to occur. I inspected for a gas leak no gas leak occurring at this time. Educated customer on difference between gas smell and burning oil smell. No additional issues found with oven today safety file number 7738926611. No parts needed"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE204KPS2
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
04/24/2024
Returned to install water inelt and control board. Had to install sump that was left with customer on last call so sump already accounted for. Verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
04/24/2024
"Customer complained door crooked and glass falling off due to missing parts. Upon arrival found front glass was not in correct place due to malfunctioning brackets. Also found door trim and hinges warped. Ordering Door hinges W10857234, two brackets W10883315, and left trim W11620487, amd right trim W11620488. Informed customer office will call when parts come in. ; ordrng 2 W10857234 (Door hinge)s and 2 W10883315 (Bracket)s and 1 W11620487 (Trim left) and 1 W11620488 (Trim right)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
04/24/2024
Returned to install control board. Installed board. Unit detergent load and now registering correct levels. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW6150PW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
04/24/2024
I replaced main control cycle power tested operations. No additional issues found with washing machine at this time. No leakage has occurred since last visit either.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
04/24/2024
"Complaint dishwasher, not working properly heater not coming on at all not drying dishes.i found error code 7-1 only code in history Incoming water to cold control programmed to disable heater if it detects multiple instances of cold water entering machine water heating issue must be corrected or control will disable heater again. I cleared error performed a diagnostics cycle no further issues found at this time."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
04/24/2024
"Complaint washing machine will no longer balance, clothing or itself even when empty. I found hub has become detached under wash plate. Wash plate is seized. Well have to break wash plate to remove wash plate gear case agitator dry belt also squealing, and cam to fix. Customer declined estimate today is going to replace washing machine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
04/24/2024
Checked and confirmed ice maker broken where bail arm attached. Removed and replaced ice maker. Manually cycled. Completed cycle and filled correctly. Ice maker operating properly.; used 1 WPW10300022 (Ice maker) from stock
We serviced a
LG WASHER
Model WM3500CW
Near Norfolk, Massachusetts 02056
Aimee Z.
Job Details:
04/24/2024
Cust stated knocking noise in spin cycleFilled with towels wet and spunCould find any usual noises.LeveledChecked tub and shocks goodHad to come from dryer that was stacked on it
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA 06
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
04/24/2024
Found frost built up in fridge evap would need tower and sensor.Also compressor noisy but freezer is cooling Cwa on repairThinking buying new.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
04/24/2024
Found 129 to the control green light isnt on and no diagnostics Needs control; ordrng 1 W11170319 (Control)
We serviced a
LG REFRIGERATOR
Model LFXC22526S-00
Near Plainville, Massachusetts 02762
Aimee Z.
Job Details:
04/24/2024
Cust unplugged 3 day weekend started making ice but error code still there.When I got at house error code went away .Ice maker was off turned back on Cust want to order new evap fan; ordrng 1 EAU63923603 (Evap fan)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Glastonbury, Connecticut 06033
Chuck M.
Job Details:
04/24/2024
Customer complaint is that dishwasher not drying. Ran diagnostics and found error code F7e1 no heat. Ran water at sink and it got hot quickly. Ran automatic cycle and heater circuit came back on and heater is working. Advised customer to running hot water at sink before starting dishwasher and use rinse aid. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Glastonbury, Connecticut 06033
Chuck M.
Job Details:
04/24/2024
Replaced control panel on ACU. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDT09
Near Glastonbury, Connecticut 06033
Chuck M.
Job Details:
04/24/2024
Customer complaint is that refrigerator was not holding proper temperature in freezer. Customer stated that all food thawed in freezer. Inspected and found power outlet has hot and neutral reversed. Also connection for power cord is loose. Showed customer and he will fix electrical issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Glastonbury, Connecticut 06033
Chuck M.
Job Details:
04/24/2024
Customer complaint is that refrigerator is very noisy. Found compressor buzz very loud during start up. As compressor ramps up. Inspected and found nothing touching to cause noise. After compressor ran for a few minutes it got quieter. Customer will call back if noise returns.
We serviced a
AMANA DISHWASHER
Model ADB1200AWB
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/24/2024
Cx complaint that the units handle has trouble opening. I inspected the unit to confirm the complaint. I found the unit starts and runs cycles fine. But the door latch gets stuck once its closed and has trouble opening. The unit needs a new latch assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10862259 (Door latch) and 1 WPW10275768 (Door latch) and 1 WP99002644 (Door striker)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/24/2024
"Cx complaint that the unit leaking water while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all components passed with no issues. I found the standpipe accumulates water when the unit drains. The water level rises to almost overflowing during a service cycle. For sure during normal cycles it will overflowing. The homes standpipe for the washer needs to be cleared to prevent water from overflowing. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
04/24/2024
"Removed and replaced control and console. Reassembled. Turned breaker back on. Tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/24/2024
Cx complaint that the a major thermal event occurred in the MW. I inspected the unit to confirm the complaint. I found extensive thermal damage inside the MW cavity. The turntable ring and food cover have completely melted. I called WP to document the issue. The unit is beyond repair due to the damage in the cabinet. The cx was instructed to call WP cx care.Sr7738895499
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Stafford, Connecticut 06076
Gary V.
Job Details:
04/24/2024
"Inspected and found washer only filling up with tiny amount of water , but not faulting out on pressure system fault. Check air hose and dome and tested fine. Unit has internal problem with main control board will order and return.; ordrng 1 W11614514 (Main acu)"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
04/24/2024
"Ran washer and found unit clunking and grinding wile agitating and unit not filling with water, checked Errors and found no codes let unit run on a heavy cycle and machine would only get clothes damp leaving them still dry wile washing, recalibrated unit and reran a cycle water is now filling but still clinking and grinding. Checked stator and found wile washing it is wobbling and loose but bolt is tight, removed and checked found Gearcase shaft loose stator not tightening down causing noises. Will order new stator,Gearcase,rotor and slider ; ordrng 1 W10006483 (Stator) and 1 W10006482 (Rotor) and 1 W11185701 (Gearcase) and 1 W10905025 (Slider)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC95EC0AE00
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
04/24/2024
Customer complaint is that wall oven combo was not working. Ran diagnostics and found error codes F6e1 run away temperature and F1e0 internal failure. Tested elements and temperature sensor and all checked ok. Tested at control and found broil circuit Out of range. Ordered control. ; ordrng 1 WPW10632435 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
04/24/2024
Door gasket ripped in multiple places replaced door gasket ; used 1 W11177741 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Willington, Connecticut 06279
Amanda R.
Job Details:
04/24/2024
Evaporator not defrosting customer is going to have unit defrosted segments missing on Ui ; rqstng P&A on 1 W10854027 (Control) and 1 WP12729128 (Element) and 1 WP67006337 (Blade) and 1 W11224591 (Haress) and 1 W10852669 (Ui)
We serviced a
KITCHENAID KITCHEN
Model KDTE104KPS1
Near Davidson, North Carolina 28036
Robert A.
Job Details:
04/24/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
04/24/2024
One sensor broke off lint trap housing replaced operation normal ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE
We serviced a
ELECTROLUX DRYER
Model ELFE7337AW0
Near Union, Connecticut 06076
Gary V.
Job Details:
04/24/2024
"Inspected and found cabinet damaged and drum damaged when the unit was delivered, belt, broken, and drum needs to be replaced. And the cabinet needs to be hammered out . Will submit estimate. customer is gonna call PC Richards to see if she can get unit exchanged.; rqstng P&A on 1 134719300 (Belt) and 1 137610700 (Drum)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
04/24/2024
7738958130 had to call Techline twice due to poor cell phone signal. Line advising for noise to replace gearcase electromagnetics clutch slider gear case all over again. ; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase) and 1 W10846509 (Screw) and 1 W10673062 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
04/24/2024
"Customer complained of whistle noise. Ran service mode, no error codes stored. Ran test mode heard noise. Found Washplate was a little loose and belt was stretched. Replaced belt from ts and out thread lock on Washplate screw. Ran unit a couple times in service mode on agitate and spin and noise now gone. Verified proper operation. ; used 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
04/24/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Denver, North Carolina 28037
Ryan S.
Job Details:
04/24/2024
"Customer complained door closing error. Couldnt recreate issue but found new inner door was bowed out in center away from outer door customer said she didnt notice center bow out like that yesterday when I left and Impersonally didnt either, took door apart to make sure it was all snapped together , it is snapped together, center seems to have bowed out. Called techline. Tech line looked at picture and said to order new inner door W11600214 Sr#7738955699. Scheduled return call for 5-1-24 am. ; ordrng 1 W11600214 (Inner door)"
We serviced a
WHIRLPOOL DRYER
Model PDET910ATW
Near Enfield, Connecticut 06082
Gary V.
Job Details:
04/23/2024
"Inspected and found drum rollers belt, and idler pulley worn out. Quoted and she will call."
We serviced a
GE REFRIGERATOR
Model GSL25JFXLLB
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/23/2024
Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the damper door in the RC continually moves. The compressor or fans are not running. The crushed light blink synchronized with the damper door noise. A noise can be heard at the control board as well synced with the other noises. The lights are on inside the unit and the compressor and control are getting 123v. The unit needs new control boards to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WR55X10968 (Control board) and 1 WR38X23216 (Dispenser trim) and 1 WR55X23210 (Dispenser control board) and 1 WR60X10215 (Damper assembly)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/23/2024
Cx complaint that the timer is offset and not rotating. I inspected the unit to confirm the complaint. I found the timer was installed crooked on the last visit. I corrected the timer position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
04/23/2024
Cx complaint that the unit is making a banging sound while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I found the drain hose was positioned wrong causing it to bang against the wall. I secured the hose with a zip tie and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Suffield, Connecticut 06093
Mike K.
Job Details:
04/23/2024
"Ran for a day after last repair. Unit is doing same thing again, just worse. Open door lights blink, occasionally will run, but will be off for hours at a time.l, just clicking every second. Can hear it doing same thing with door closed, because something else is also trying to run when its a n for that second , pretty much a one second repeat. U/i is unresponsive and does same thing when disconnected from upper door harness, so independent of u/i. What I hear running is a damper motor, once in awhile it will run a little longer and can hear the damper run through cycle, but then just starts repeating again. Can disconnect everything but power from control and relay keeps clicking about every second.Same after unplugging/plugging in. 120vac coming to board measured at both black to white and black to red ( neutral through condenser fan and compressor.Called techline, had me just disconnect p9, and unit came on. Freezer evap fan will cause the issue. Checked fan and not blocked, evap fan issue.; ordrng 1 W10846539 (Evap fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HBS0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
04/23/2024
"Complaint of unit not filling. Checked float and did not see obstruction, filled fine on normal cycle and on express. F6e4, F7e1 errors in history, float open and not heating errors. Ran diagnostic test fine. Cs to monitor."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pineville, North Carolina 28134
Mitch H.
Job Details:
04/23/2024
"Pulled oven from wall. Disassembled, removed and replaced interlock assembly. Reassembled, tested, microwave heating and operating properly. Reinstalled in wall, tested and, operating normally."
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
04/23/2024
"Disassembled dryer. Removed and replaced drum. Reassembled, tested, operating properly. No excessive gaps between drum and bulkheads."
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
04/23/2024
Found broiler in 30 oven broken and right side burner igniters not working. Indicator lights not working. Ordering broiler assembly and switch harness. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11210530 (Broiler) and 1 W11320016 (Switch harness) and 1 2Xtime (2X time)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
04/23/2024
Tested and entered diagnostics. Found F3E0 main sensor error and F1E1 control error. Ordering sensor and appliance manager. Checked part availability and scheduled return for 4/25 PM.; ordrng 1 W11598120 (Sensor) and 1 W11448962 (ACU)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
04/23/2024
Removed top of cooktop. Found wiring harness to switches fused and broken. Not sending power to spark module. Needs switch harness. Quoted customer for repair. Customer approved repair. Ordering harness. Checked part availability. Advised customer that office will call to schedule when parts arrive. Collected full amount on cc.; ordrng 1 W11561439 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
04/23/2024
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. The compressor and fans are running fine. I checked the evap after about 15min of the unit running, the evap developed no frost pattern. The unit has a SS leak and needs a new evap and compressor. Im ordering the parts for the return visit.; ordrng 1 W11562258 (Evap) and 1 W11582579 (Compressor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
04/23/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and started a service cycle. The unit filled and drained but there was no wash action. After a few minute the wash action suddenly start as normal. I removed the front panel and checked the wire harness and control, all seemed well. I started a normal cycle, the wash action did not start again initially. The unit needs a new control board to resolve the issue. I quoted the cx for the repair. And collected the service call fee by CC."