Found unit is heating and drying. Complain of loud noises during operation. Found worn drum slides causing loud noise. Order and replace drum slides and roller kit. ; ordrng 1 279441 (Drum slide) and 1 4392065 (Repair kit)

Customer complained unit wont wash. Ran service diagnostic and found shifter making shift noise but not shifting. Found arm to shift actuator out of cam and loose. Replaced actuator from ts. Ran service mode again and unit now switching from agitate to spin . Verified all other functions working and unit is working as designed. ; used 1 W10913953 (ACTUATOR) from stock

Returned to install harness and pump. Installed parts and ran serove mode to test all functions. Verified pump working along with all other functions. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

"Cx complaint that the units LR roller does not rotate scraping the floor. I inspected the unit to confirm the complaint. I found the frame bent causing damage to the axle and wheel. I tried to replace the axle and wheel, the axle can not be fully inserted because the bent frame where the axle inserts into the frame. With the wheel I place it does not rotate still scraping the ground. I called techline to document the issue, the damaged area is not a serviceable part. I called trade care as well as instructed by techline.Sr7737476786"

Replaced all parts tested operation normal

Recently starting leaking out of vent assembly when door is opened al the way needs new vent and control replaced ; rqstng P&A on 1 W11410065 (Control) and 1 W11649995 (Vent) and 1 W11649995 (Gasket) and 1 W11545290 (Deflector)

Advised customer to have breaker checked this time the unit ran for about 5 minutes and tripped and I had to try and reset several times before the breaker reset.

120 coming in at blockAnd 120 at black to ground 0 white to ground with door shutWhen door closed had power to control when open didnt have power; ordrng 1 5304512731 (Cntr) and 1 5304525219 (Door switch)

"Cx complaint that they are having the same issue. I inspected the unit to confirm the complaint. I found the UI flashing f9e1. I checked the drain pump connector at the control board, it was secure. I checked ohms and continuity from the control board J6 connector: 3.6 ohms reading but it had continuity. I checked the connector at the drain pump and found the black wire had a break but was not fully disconnected allowing intermittent success. I repaired the harness and wrapped it in e-tape. I started a normal cycle and let it run until it the rinse cycle. The unit is working as designed. I called techline to document the issue.Sr7737473371"

Replaced high limit fuse tested operation normal

Wrong cntr panel ; ordrng 1 W11297728 (As console)

Unit had F2E0 code for over temperature. Quoted $159.99 for sensor and $239 labor rate.

Complaint complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; used 1 4392067 (DRYER REPAIR KIT) from stock

120 coming in at blockAnd 120 at black to ground 0 white to ground with door shutWhen door closed had power to control when open didnt have power; ordrng 1 5304512731 (Cntr) and 1 5304525219 (Door switch)

Replaced control board unit still did not work I found the unit wired wrong I corrected wiring and put control on just in case of any internal damage. All components are working and operating normally. Unit ran and checked okCall complete

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor and fans are working fine but the evap is covered in ice. I removed the ice and found the brown defrost heater wire disconnected as well as the temp sensor not on the insulated sleeve. I secured the brown wire and put the temp sensor in the correct position. I tested the unit for the cx. The unit is working as designed. The unit is working as designed.

"Cx complaint that the unit is making a weird sound of leaking water while it runs. I inspected the unit to confirm the complaint. The unit is cooling fine, the compressor and fans are working fine as well. I let the unit run for 20 min and did not hear the noise. The sounds was probably from the defrost cycle, there is no water hooked up to the unit. The unit is working as designed."

"Came to install parts ordered by previous tech. Installed motor and installed belt due to belt being stretched. Ran unit and in high speed spin inner drum started shaking. Inspected inner drum and found inner drum is crooked. Tried to tighten inner drum but nut is tight. Needs inner drum. Told the husband Im ordering an inner tub to check part for damage and call office when part arrives to schedule return call, Customer ( wife ) said it sounds way worse than it did before. her I wasnt here on the first call I replaced the motor and now you can tell the drum is off balance . She got irate and started cussing saying that Im not an ignorant bitch its worse than when you showed up. She said can I use it. I said I wouldnt it will get off balance and started to cuss more. Ordering inner basket. ; rqstng P&A on 1 W10554251 (Inner basket.), used 1 W11239857 (Belt) from stock"

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f5e1. The unit had trouble starting a cycle and going into diagnostic mode. I checked the strike and door switch, I did not see any visible issues. I attempted to enter diagnostic mode again, it worked and completed but it paused and resumed multiple times during the cycle. The unit needs a new door switch and control board to resolve the issue. I provided a quote and collected the service fee by CC."

"Customer states unit clothes arent dry all the time at end of cycle. Says she us uses auto dry cycles. And when clotharent dry uses timed dry cycle. Ran sensing cycle and heater working properly, ran timed dry and unit heater working and cycling on and off. No issues found . Ran normal regular dry and unit started drying but valve started shooting water out while unit was empty and when no steam settings on. Valve hung up . Ordering valve and control board. Informed customer office will call when parts come in to schedule return call. Unhooked water Line from dryer so customer could use dryer while waiting for parts. ; ordrng 1 W11618916 (Control) and 1 W11611436 (Valve assembly.)"

Found element support broken. Installed new element support. All functions check ok.

Complaint is that unit will wash and drain but then refills with water when not in use. Checked and verified drain hose is proper. Found fill valve seeping. Order and replace valve. ; ordrng 1 W11434044 (Valve)

"Inspected and found drain hose under sink sagging, and informed customer."

"Customer complained drawers wont pull out and push in smoothly. He demonstrated and it seemed the drawers were catching as they slid in and out. The drawers in mention are both left and right crisper drawers. Took pictures of drawers and drawer slides, inspected parts and didnt any flaws or breaks in drawers or drawer slides. Took pictures of drawers. Drawers didnt seem to catch as much when I pulled them out or pushed them in, but I was slightly picking up on them as I moved the drawers. Ran finger along slides and no burs or damage felt . Drawers do not have wheels and are designed to rely on the plastic sides of the drawers to slide on the plastic drawer guides or slides .Customer said that the drawers are brand new and hes already had another company come out and order the drawers and replaced them and the issue was the same upon return. Called tech line to inform on issue. Customer said that he tried to get refund or unit replaced and it was denied , he said if its not fixed hes just going to call whirlpool again. Talked to tech line and tech line agreed unit is working as designed. Sent pictures to techline . Drawers are on plastic slides and if they have been replaced and inspected this issue is with customer perception of design of the unit. Informed customer unit is working as designed. Sr#7737469149"

Needs ice makerRework 129.00 collected already 9/20Cust speaking to husband first shell call if goes through with repairBefore repair.

Found was a fire in the lint cleaned out and advised to bring some one in to clean the vents.Started on time dry the igniter is glowing and can hear the coils no gas.Needs gas valve Purchasing new dryer doesnt want repairs

"F4e2 sensor no continuity F2e1 stuck key padCust states never gets higher then 90 degrees he was testing the temp Vent cleanOrdering a new heater also ; ordrng 1 W10849058 (Console) and 1 W11025156 (Heater) and 1 W11161899 (Sensor), states that autho needed"

Wrong cntr panel ; ordrng 1 W11297728 (As console)

"Found Gearcase bearings very noisy, grease splattered all over interior bottom of unit. Lots of rust on stator, will order new stator, wash plate and Gearcase. Will need two times slots.; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10902814 (washplate) and 1 W10915700 (stator)"

Installed new defrost control and evaporator fan motor started unit cooling OK about 24 hours for temperature to come back to normal

F4e0 error code customer cut the meat probe the error code is meat probe shorted it happened three months ago took out meat probe of the right side in oven cavity and error went away preheated oven to 350 quoted for meat probe control discontinued

"Inspected and found some ui panel buttons not responding, will order and call when we can return.; ordrng 1 WPW10206073 (Ui panel black)"

"Inspected and found leak coming from side of door seal, caulked and tested fine."

"Inspected and found evap fan no longer running, quoted and he will call."

"Inspected and found frost build up in freezer, customer accidentally left freezer door ajar, cleared frost and cycled, all other functions test fine at this time."

"Inspected and found this style stove will only broil with door being closed and says nothing about this feature in owners manual, unit working as designed."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Found motor not turning. Just hums. Checked and found damage to slider and slider struggling to engage. Replaced slider. Still no motor operation. Cleared all errors and retested. F6e3 and f7e7. Order and replace cap and clutch. ; rqstng P&A on 1 W11614635 (Capacitor) and 1 W10754448 (Clutch), used 1 W10734521 (SLIDER) from stock"

"Installed new sump/motor assembly, spray arm, and dispenser. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

Installed new damper and control. Tested and verified proper operation. All functions check ok.

Found icemaker motor faulty causing no ice. Replaced ice maker. Ran diagnostics and verified proper operation and fill. All functions check ok. ; used 1 W10873791 (ICE MAKER) from stock

Removed and replaced freezer LED. All lights now working properly.; used 1 W11462342 (LED module) from stock

Replaced all 12 led lights unit ran and checked okCall completeSpecial project S84638 parts and labor; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Replaced all parts and unit running normal. No more noises present. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE

"Removed and replaced broil element. Tested, both bake and broil operating properly."

"Removed and replaced condenser fan motor and fan blade. Reassembled, tested, operating properly and quietly."

Replaced microwave light and microwave. Appliance manager I Tested operations oven is heating fine in microwave is also heating fine. All lights are working and functional in both the oven and microwave. Everything is functioning as it should be as of now. No error codes in fault history left original parts with customer.

Installed control and harness. Tested and found washer does not agitate properly. Gear case is defective. Ordered gear case. ; ordrng 1 W11393685 (Gear Case)

Installed doors. Checked ok. P

Customer complaint is that dryer takes too long to dry. Ran dryer and found blower wheel nut separated from blower wheel. Cut off blower wheel and replaced from T/S. Tested and it checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

Replaced control found thermal fuse is also burned out need fuse ordered fuse tried unit by bypassing fuse does work did not leave fuse bypassed; ordrng 1 WP3196548 (Fuse)

Checked unit found timer sometimes gets stuck on off will not shut off ordering timer; ordrng 1 W11685947 (Timer)

Checked unit found thermal fuse open heating element is ok normal replaced thermal fuse tested operation normal; used 1 279816 (THERMAL KIT) from stock

Checked unit ran diagnostics normal water going in is too cold getting only 110 degrees have informed to have this remedied and use jet dry

"Removed and replaced RPS sensor, hub and wash plate. Ran automatic test cycle, all functions tested correctly. Ran quick wash cycle. Unit, filled and agitated properly. Ran drain and spin, drain pump working and spinning correctly. Washer operating properly."

"Removed and replaced main control. Plugged back in, ran calibration, found actuator not shifting properly causing cam to make grinding noise. Replaced cam and actuator. Ran calibration again, completed correctly with no issues. All functions operating properly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"

Checked and tested dishwasher. Found that tub is damaged on top back left corner and leaking in multiple places in seam. Ordering tub. Advised customer that tub would ship directly to them and they would need to inspect for damage and call to schedule. Customer is going to try to get Lowes to exchange unit.; ordrng 1 W11409866 (Tub) and 1 2Xtime (2X time)

"Entered diagnostics, attempted to cycle ice maker in diagnostics test 44, would not move. Replaced ice maker, ran test 44, cycled and returned to home position, ran test 45, valve activated and filled correctly. Operating properly. Advised customer to allow at least 48 hours for ice production.; used 1 W10873791 (Ice maker) from stock"

Spoke with Butch at whirlpool tech support he and I agreed this unit would not be repairable due to hole in liner. SR#7737470477unit to be swapped out

Upon arrival I checked power coming to dryer it was good. Then I checked to make sure all terminals at block were good and tight. When I pulled dryer out from wall there was a lot of extra vent hose in the back and it was pinched and formed like the letter S I straightened out vent pipe and let unit run away from wall pulled out I also checked exterior venting it is not attached to anything just blowing in the crawl space. Pushed unit back into place without pinching venting the dryer ran on time dry from 40 mins down to 20 minutes and never tripped the breaker. All wiring and heater are good nothing touching cabinet. At this time I would say the dryer was getting to hot and tripped the breaker by passing safeties inside of dryer. This does happen from time to time.Call complete

Found RF burner valve locked up and will not turn. Customer said she dropped some gravy down in the hole where burner valve is located. In order to make this a good repair the burner valve needs to be replaced the cosmetic rings around the burner valves have all come off and customer wants a quote on those.customer has decided to go with customer will glue rings back down.Part#W11512355; ordrng 1 W11512355 (Burner assembly)

Found dishwasher unit not responding Ill need UIPART#W11165145Part# W11120155; ordrng 1 W11165145 (UI) and 1 W11120155 (Control board)

"Complaint unit is draining but not spinning.Found plastic guard that covers motor and cam on the floor underneath washer, I also found one of the green Phillip screws that hold actuator in place was loose and was about to fall out. I retightened the screw and mounted actuator back in proper position I do not know if it was messed with before I arrived or these pieces had work there way out over time. Put unit into drain /spin mode and unit spun out fine. I then put unit into rinse/spin cycle. Unit drained and was spinning on all cycles."

"Found the top not fastened down correctly on the frame which was allowing top to vibrate. I adjusted top and fastened down correctly. I also found the washer extremely unlevel, I adjust the legs and leveled machine off. Put unit into service mode no fault codes were present. I put unit into drain/spin mode and let unit spin out all components are operating normal. I did advised customer that this is a suspended tub and she may have to redistribute the clothes if it gets out of balance as its mentioned in owners manual. Unit ran and checked okCall complete"

"Control ordered was the left control, not the right. Installed board received and all buttons test fine. Cs says she has continued to have intermittent issues pressing button. Had her use keypad to recreate and I can see she is hitting button in the upper left, her fingernails and angle make it more natural. But I demonstrated when buttons hit center they were working fine for me. Cs will use as is and if thinks she still has an issue will call whirlpool for us to come out again. If issue seems to be more then how button is pressed, preorder right side control in stainless."

"Unit is getting error for overflow unit is draining normally will use controls on return trip and ordering pressure switch and hose needs helper stacked putting into p/a ; rqstng P&A on 1 W11316246 (Pressure) and 1 W11456953 (Hose) and 1 Helper (Helper), dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC and 1 W11322905 CNTRL-ELEC"

"Found Unit pack and heavy frost again. We were here less than two months ago for the same issue. I found a defrost thermostat, not allowing power to the defrost heater. Quoted for part only no labor. His labor should be warranty.; used 1 WP10442411 (BIMETAL) from stock"

"Found unit has a bad gas valve not allowing proper flow of gas. ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

Replaced part and unit running normal. Ran a diagnostic test and unit working normal.

Checked unit found unit shuts down before clothes dry outside vent is clear ordering main control and thermistor needs helper putting into p/a; rqstng P&A on 1 WP8577274 (Thermistor) and 1 W11388022 (Control) and 1 Helper (Helper)

Customer complaint is that washer spins violently inspected and found that hub is worn. Checked underneath washer and found Gear Case leaked oil. Quoted P&L. Customer will buy new.

Customer complaint is that refrigerator is not cooling. Inspected and found evaporator fan not working. Checked switches and they checked ok. Unit has a full frost pattern. Ordered evaporator fan motor. ; ordrng 1 W11224591 (motor-evap)

Customer complaint is that washer has out of balance error message. Ran diagnostics cycle and washer does not go into high speed spin. Shock absorbers are also worn out. Ordered control and shocks. ; ordrng 1 WPW10732327 (Control) and 1 W10822553 (Shock Absorber)

Found unit working k at this time. Found slight noise from refrigerant lines vibrating.

Checked unit found harness on control loose reinstalled tested normal

"I found filter dryer was frozen over as well as oil had leaked from around joint. Replaced filter dryer recharged system tested operations weighed in refrigerant 58 g verified pressure is -10 psi on low side use soapy bubbles could not find any leaks in the system here today. I have verified all connections and re-braced all solder joints, ensuring no leaks from any point from compressor to filter dryer as well pressure tested to 120 psi could not find any leaks at this time held pressure for over 10 minutes without dropping. ; used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

"Complaint washing machine making a loud grinding noise. Also squealing as well. I found cam teeth were completely stripped out. I found drive belt was squealing extremely loose. I found actuator shifter arm was broken as well. I replaced Kim actuator and drive belt. I perform a calibration cycle no additional issues found with washer at this time.; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

Complaint f2e2 I found ui has failed unit will need new ui to fix ui is completely unresponsive. Unable to complete full diagnostics because user interface is not working. Not sure if there are any additional issues with dishwasher at this time must replace user interface first to finish diagnostics. Customer declined repair today is going to think about it cannot visually see any other issues with dishwasher.

Replaced control went over best settings

Gear case blew oil all over everything needs gear case job ; rqstng P&A on 1 W11550891 (Agitator) and 1 W11551646 (Hub) and 1 W11449840 (Gear case) and 1 W10721967 (Splutz) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11283592 (Motor)

Hub and wash plate stripped quoted

Replaced high limit fuse tested operation normal

Replaced sump assembly tested operation normal ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

"Complaint light will go high, medium low, but never turns off. I found light bulb. Customer is using is an LED light bulb LED light bulbs are not compatible with this machine. Customer declined cost of incandescent lightbulb. Nine dollars advised customer to contact Whirlpool and see if they will mail him a lightbulb. No heating issues new control board issues. Everything is working properly as of now."

"Complaint, icemaker is not working. I found icemaker is indeed not working. I replaced icemaker, tested operations. Customer has great water pressure. No issues with water pressure. Everything is working properly now that I replaced icemaker."

Water dripping from damper holes into ff section freezer gets frosty and then ff section dosent cool siliconed perimeter of freezer

Complaint the first couple times using auto dry timer didnt advance the last few times advanced checked mounting of timer

"Found wired broken off drain pump during delivery. Was able to repair and get working but needs new pump and harness ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

Customers complaint is microwave sparking. Customer had the 2nd try in for 2 stage cooking. Its not recommended to have the second rack in while cooling on only 1. Called tech support and documented my findings. SR7737469722 quoted customer service call fee as this is considered customer abuse per whirlpool. Customer will call customer care to discuss warranty. ; O-emld tckt

I stalled new compressor pulled vacuum then recharged with 56 g of R600A please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT

Dryer not heating and making a thumping noise. Found vent clogged outside at exhaust flap. Found open high limit and lots of lint build up inside. Cleaned the dryer and installed a thermal kit. Tested all checks ok. Luvers getting stuck. Recommend replacing. ; used 1 279816 (THERMAL KIT) from stock

Found dent on RC door as well as as rear panel. Will order new ones.; ordrng 1 LW10636410 (dor-fip) and 1 W11476772 (Panel)

"Installed latch, tested ok."

"Installed new damper motor, tested ok."

"Found vibration noises coming from condenser and compressor, tried to make adjustments but will need to order some mastic gum.; ordrng 1 212643 (sealer-gum)"

"Installed fan motor, tested ok.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

"Customer is on propane and complaint of flames being a bit too low. Verified propane conversion took place, attempted to adjust flames but on this model a 2mm flat head is needed and I do not have one that small. Eye glass screw driver kit were not long enough. Will need to return to adjust.; cstmr sgnd Dsclmr"

Replaced part and unit running normal. Burner is now cycling through properly.

Complaint that the unit is leaking water from the bottom front and back. Found Load and Go feature on but they dont use it at all. Found debris at the bottom of the door glass. Hoses needed adjustment. Found no more leaks after running two diagnostic test. Removed debris and unit running normal.

Checked unit found door hinges broken cuasing door to fall ordering hinges; ordrng 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)