We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF8A
Near Litchfield, CT 06750
Ruben C.
Job Details: 03/12/2024
Checked unit found upper wash arm is not in place on top has open hole could not find model to look up part Lisa will research for upper wash arm and any locking nut for arm to outside of tub; rqstng P&A on 1 A (Upper wash arm) and 1 A (Upper wash arm locking)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near Cheshire, CT 06410
Jeremy B.
Job Details: 03/12/2024
Both sections not cooling. Compressor tripping off on overload. Needs new compressor. ; ordrng 1 W11656989 (Compressor) and 1 W11504447 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHz02
Near Meriden, CT 06450
Jeremy B.
Job Details: 03/12/2024
Installed new fan. All checks ok.!
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Plymouth, CT 06786
Jimmy R.
Job Details: 03/12/2024
"Ran washer and found water leaking from left side of machine when softener dispenser comes on, ran diagnostics and cycles dispenser on and off found water over flowing from tub top and then running out of the front. Replaced tub top with new ran water threw softener dispenser several times and everything is now dry and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Thomaston, CT 06787
Jimmy R.
Job Details: 03/12/2024
"Ran unit and found wile running machine would drip water from under unit, removed kick panel and found water leaking from motor seal found seal torn and not holding. Replaced sump&motor assembly and ran unit thew a wash and drain checked functions and unit is now working to factory specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Hartford, CT 06114
Chuck M.
Job Details: 03/12/2024
Replaced main harness. No testing area available.
We serviced a
MAYTAG WASHER
Model MVWC400XW1
Near Hartford, CT 06106
Chuck M.
Job Details: 03/12/2024
Replaced inlet valve and tested. Washer checked ok. Informed customer that washers inside hoses are worn and will eventually cause leak. ; dspstn on spec-tagged invntry: 1 WPW10432353 VALVE
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Wethersfield, CT 06109
Chuck M.
Job Details: 03/12/2024
"Customer complaint is that dishwasher would fill but not wash. Ran diagnostics and found error codes F5e1 door switch stuck open, F7e1 no heat. During automatic test cycle door latch is buzzing. Dishwasher washed during test cycle. Ordered door latch. ; ordrng 1 WPW10653840 (door latch)"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN3FS
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 03/12/2024
"Found trim around escutcheon trim is peeling and causes door not to shutTrim in way of door. No way to repair with out replacingCust going to cut them self on sharp edgesTested buttons no all working ; (created new UIS, deleted prior attachment to UisID 221005), ordrng 1 WD21X25565 (Ui)"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Southampton, MA 01073
Mike K.
Job Details: 03/12/2024
"Complaint of f9e1 on arrival, unit was unplugged. Plugged in and n and u/i not responding, door lock is blinking and water in unit. Would not go into diagnostics. Eventually f9e1. Unplugged/lugged in and same but could hear faint hum of drain motor. Replaced drain motor and draining fine. Went into diagnostics fine and test fine with n normal wash, cancelled and drained fine."
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA45N3050AW/A4 01
Near West Springfield, MA 01089
Mike K.
Job Details: 03/12/2024
"Complaint of making racket when spinning. Bearing sounds ok, put into rinse and spin cycle.Empty it went through ok, tub sits off center quite a bit, bounces freely, bad suspension.Quoted for suspension, saved quote, denied at this time and paid for service call only"
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS1
Near Suffield, CT 06078
Mike K.
Job Details: 03/12/2024
"Unit is under 1yr wp warranty per service bench. Complaint of a grinding sound right at beginning of cycle, not doing it now. Explained that is drain pump that runs first, likely had something in pump that it may have broken up and cleared out.Pulled out drain hose from pump and vacuumed out, small chunk of plastic retrieved. Ran unit on normal cycle went through fill and into wash fine, cancelled and drained fine."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Southampton, MA 01073
Gary V.
Job Details: 03/12/2024
See notes in other ticket.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Springfield, MA 01108
Gary V.
Job Details: 03/12/2024
"Inspected and found gas coils weak and shutting off mid cycle, replaced and cycled, tested fine. Exhaust vent needs maintenance and informed customer.; used 1 279834 (COIL KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28214
Ryan S.
Job Details: 03/12/2024
On arrival unit had water in it. Lifted and checked harness connection. Unit has a ripped harness order new harness. Wired harness for unit to work until return visit. Scheduled return call for 3-15-24 am ; ordrng 1 W11643701 (Lower harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gastonia, NC 28054
Ryan S.
Job Details: 03/12/2024
"Customer complained of leak. Unit in basement , ran unit fil and drain and found hose to pump has crack/ hole in it. Ordering hose to pump. Scheduled return call for 3-18 -24am. ; ordrng 1 W10802689 (Hose to pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gastonia, NC 28052
Ryan S.
Job Details: 03/12/2024
Ran diagnostics unit had 4-3 error for a failed sump u it would not start checked pump for debris all checks good ordered failed sump assembly ; ordrng 1 W11613479 (Sump)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/12/2024
I replaced main control and water inlet valve for noise valve was creating. I tested operations ran a quick wash cycle no abnormal noises or issues heard at this time. No water leaking anywhere during testing.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Suffield, CT 06093
Mike K.
Job Details: 03/12/2024
"Unit is under 1yr wp warranty per service bench. Lock button is only button responding. Counts down and seems to function, no other response. Ordering u/I board.; ordrng 1 W11325580 (U/i)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Rock Hill, SC 29730
Mitch H.
Job Details: 03/12/2024
Checked and found noise coming from damper. Removed and replaced damper from T/S. Now operating properly.; used 1 WPW10594329 (Damper) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mooresville, NC 28117
Robert A.
Job Details: 03/12/2024
Cx complaint that the units upper rack is not sitting level. I inspected the unit to confirm the complaint. I found the upper rack adjuster was sitting incorrectly. I corrected the position and tested the unit for the cx. The tine row clip have separated and need to be replaced. Im ordering the parts for the return visit.; ordrng 2 W10919676 (Clip guard)s and 2 WPW10082853 (Pivot clip)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Suffield, CT 06093
Mike K.
Job Details: 03/12/2024
"Replaced main control and shifter. Console was wrong part. Still failing in same way, multiple clicks on shifter, ends with f7e4, f6e3 and foe5.Baskets spins freely and is switching between agitate and spin. When going into component test it does nothing when toggling shifter, then after a month mute or so it it made clear be click and then nothing.Reordering console, harness and stator motor, unit seems to be not registering that the motor is turning, shifter position.; rqstng P&A on 1 W10915700 (Stator), ordrng 1 W11568984 (Harness), rqstng P&A on 1 W11478526 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Southwick, MA 01077
Mike K.
Job Details: 03/12/2024
"Replaced sump assy and verified in normal cycle. Fill and went into wash fine, cancelled and drained fine. Ran diagnostic cycle and went the Pugh cycles fine."
We serviced a
LG WASHER
Model WM8100HVA
Near Belchertown, MA 01007
Gary V.
Job Details: 03/12/2024
"Inspected and found de1 and de2 for door lock fault, needs door lock assy and will order and call for return date.; ordrng 1 EBF61315802 (Door lock assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1050XTPS1
Near Northampton, MA 01053
Mike K.
Job Details: 03/12/2024
"Multiple button on interface not working, verified door switch working using cancel, start button does not work. Control board, console nla. Cannot be repaired."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 03/12/2024
Gearcase shaft slipped down. Replaced the failed gearcase with new cam gear and agitator. Ran calibration after repair unit worked properly with no noises. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE
We serviced a
GENERAL ELECTRIC LAUNDRY CENTER
Model GUD27ESSM1WW
Near Franklin, MA 02038
Aimee Z.
Job Details: 03/12/2024
Needs bearing and pully with belt Makes loud screetch when load in running; ordrng 1 WE12M29 (Belt) and 1 WE03X27417 (Pully) and 1 WE3M33 (Bearing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB2
Near Palmer, MA 01069
Gary V.
Job Details: 03/12/2024
"Inspected and found debris in drain sump, cleared out and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, CT 06489
Jeremy B.
Job Details: 03/12/2024
installed new control and rotor. Ran calibration then high speed spin all checks ok.
We serviced a
KENMORE REFRIGERATOR
Model ="795.51314014"
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/12/2024
Found the water valve leaks Part no longer available
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Denver, NC 28037
Ryan S.
Job Details: 03/12/2024
Found unit to have a bad switch. Tested heating switch does not adjust ordered new switch ; ordrng 1 W11129442 (Infinite switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28262
Robert A.
Job Details: 03/12/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Robert A.
Job Details: 03/12/2024
Cx complaint that the unit is not drying the clothes well. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but has poor airflow. The homes duct line needs to be cleaned to resolve the issue. The unit is good to go.
We serviced a
KITCHENAID RANGE
Model KESS907FSS02
Near Charlotte, NC 28269
Robert A.
Job Details: 03/12/2024
"Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found an error code: f6e0. Certain buttons on the control panel do not work (bake, convect broil, #1, #4& #7). The other buttons and functions work fine, the unit needs a new control board and switch membrane to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10181439 (Control board) and 1 WP9761566 (Switch membrane)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Charlotte, NC 28269
Robert A.
Job Details: 03/12/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HB07
Near Charlotte, NC 28269
Robert A.
Job Details: 03/12/2024
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit turns on, starts and heats with no issues. I checked the power level, its at 100%. I tested it 3 more times for 30 seconds each, it worked every time. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Charlotte, NC 28269
Robert A.
Job Details: 03/12/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint.I found error codes: f7e1 f4e3, I cleared the codes and ran a service cycle. The unit filled and drained but there is no wash action. The unit needs a new sump motor to resolve the issue. Im ordering the part to for the return visit.; ordrng 1 W11025157 (Sump motor)"
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Denver, NC 28037
Ryan S.
Job Details: 03/12/2024
Customer complained unit not sliding properly. Found left hinge slider broken off. Right side is intact but damaged. Ordering two sliders. Unit is a new build not occupied. Address is next door 6097 not 6101. Scheduled return call for 3-18-24 am. ; ordrng 2 WPW10188461 (Hinge sliders)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 03/12/2024
"Upon arrival ran unit through service mode an only found door larch error due to door not closing all the way, tested door latch and door latch good. Ran unit it and found sump not running. Found no voltage to sump when harness connects to sump and control board. When unhooking harness from sump getting 112v, as soon as harness is connnected to sump voltage drops. Checked voltage at control and when harness is connected only 9v coming from board present. Called techline, techline agreed unit has bad control. Called techline due to unit getting new sump, harness and control , sr# 7738661970 ordering new control board. Leaving sump here to install incase old board is shorting sump or vice versa . Scheduled return call for 3-19-24 am. ; ordrng 1 W11637581 (Control board), used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 03/12/2024
On arrival checked the voltage coming in. Verified voltage at terminal were incorrect L1 to L2 was 120 volt customer will contact electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Lancaster, SC 29720
Jonathan J.
Job Details: 03/12/2024
"Complaint not making ice very slow to make ice mix 3 to 6 cubes every 2 to 3 days. I discovered water filter restricted causing no ice condition to occur. I checked temperatures temperature freezer is -7.2? temperature in fresh food zone is 36.9?. I checked icemaker no additional issues found with icemaker at this time, everything is working properly as of right now. Refrigerator has built-in water filter bypass when filter is removed removed filter so I could properly test everything. New build Heavy construction ongoing in customers community."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Palmer, MA 01069
Gary V.
Job Details: 03/12/2024
"Inspected and found off balance and over suds faults, reset controls cycled tested fine. Customer may have had off balance load. Didnt detect any other problems."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Palmer, MA 01069
Gary V.
Job Details: 03/12/2024
"Installed new compressor, ran vacuum and tested for leaks, recharged system and frost pattern developed and started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 03/12/2024
Found the reg leaks under cap when running; ordrng 1 DG94-03445A (Reg)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/11/2024
"Complaint washer leaking from front left corner of washer. I found a sock stuck clogging fabric softener cup over fill on tub ring causing water to leak and damage customer flooring. I cleared sock I tested operations I also found water leaking at hose clamp softener dispenser to fill valve attachment. Allowing for water to drip onto flooring as well. I secured spring clamp properly no further leaks found or occurring at this time. I performed a quick wash cycle with fabric softener, turned on no leaking occurring no additional issues found at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28269
Jeff L.
Job Details: 03/11/2024
Found a sock stuck in suspension rods also found soap pod in the belt housing. Put unit into cold wash mode and never got a squeaking sound. The noise may have been coming from the sock stuck In spring. There are no fault codes all operations are as designed. Unit ran and checked ok with no leaks.Call complete
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0LZ3
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/11/2024
Cosmetic scratch not a breakage going through to under side of glass thermal breakages are coved issue per manufacturer is cosmetic in nature after submitting images. 7738653233. Customer declining repair of glass is going to contact manufacture and see if they are willing to replace glass. Heat fracture only cable repair. Looks like a bug glass. Breakage does not go all the way through the surface. Scratch only that is deep tapering to light.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Huntersville, NC 28078
Robert A.
Job Details: 03/11/2024
Cx complaint that the dryer is not heating again. I inspected the unit to confirm the complaint. I found the fuse blew again. The duct line needs to be cleaned for this to not occur again. He cleaned the duct line before I arrived. The airflow is good.I replaced the fuse again and tested the unit for the cx. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
BOSCH REFRIGERATOR
Model B36CL80ENS/03
Near Norton, MA 02766
Aimee Z.
Job Details: 03/11/2024
"Cust had to un load freezerFound the draw cocked, took apart and straightened draw out so will close.Found fridge no cooling because freezer open waited 15 temp fridge dropped from 42 to 38"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28269
Jeff L.
Job Details: 03/11/2024
Found dishwasher sending power to after valve when unit is in off position needs two parts for repair. Will return -14-24 amW11637581W11175771; ordrng 1 W11637581 (Control board) and 1 W11175771 (Water valve)
We serviced a
SAMSUNG WASHER
Model WA456DRHDSU/AA
Near Wilbraham, MA 01095
Chris B.
Job Details: 03/11/2024
Complaint that the unit is not balanced. Adjusted the level and unit running normal. Collected for minor repairs.
We serviced a
WHIRLPOOL KITCHEN
Model WDF331PAHS1
Near Cherryville, NC 28021
Ryan S.
Job Details: 03/11/2024
"Customer complained unit not filing and upper rack has rust spot. Found sump bad, replaced sump. Upper rack was not burnt just has rust spot. Called safety, safety sending upper rack to customer. Verified proper operation. Called Randy to ask about whirlpool sending rack to customer. Informed customer whirlpool is sending the, a new upper rack, if they need rack installed to call whirlpool to make a new ticket for installation of upper rack. ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28277
Mitch H.
Job Details: 03/11/2024
"Tested and found thermal cutoff blown. Replaced, tested, dryer now heating and cycling correctly. All other components operating properly.; used 1 279769 (Thermal cutoff) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hartford, CT 06106
Amanda R.
Job Details: 03/11/2024
Control shorted has power but inspected and has cockroaches ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/11/2024
Complaint pot filler above cooktop defected out had an O-ring that had failed causing flood to occur per customer water was almost a foot deep in kitchen Unit in a flood deemed non repairable per manufacturer file number. 7738652038
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Mooresville, NC 28117
Robert A.
Job Details: 03/11/2024
Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found the thermal fuse has blown.I replaced the fuse and tested the unit for the cx. The unit is working as designed. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Mooresville, NC 28117
Robert A.
Job Details: 03/11/2024
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit starts but it does not heat at all. I removed the unit and found the magnetron has a good ohms reading. I found the the transformer connector to the capacitor has separated. The capacitor reads OL as well, Im ordering a new transformer, capacitor and control board to resolve the issue. The cx is responsible for the labor charge on the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11672685 (Transformer) and 1 W10891908 (Control board)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 03/11/2024
"Ran service diagnostic no error codes . Checked valve and both valves working with no sediment, checked pressure hose. Verified no holes in hose. Ran quick wash and unit filled and started washing . Informed customer of shes using extra power setting unit wot fill up with water to the full amount initially and could look like its draining the water out . Also informed her that if unit gets off balance it might be seeming like it is draining water out but it is normal operation. Verified proper operation of unit."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hartford, CT 06112
Amanda R.
Job Details: 03/11/2024
Long fill lid lock fill no fill errors ran automatic test agitating and Normally spinning normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hartford, CT 06120
Amanda R.
Job Details: 03/11/2024
Throwing f6e1 Ui has power but no buttons functions wont start has evidence of cockroach poop on Ui and control explained since they are core parts which originals need to be returned I cant service unit because of the cock roaches
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near West Hartford, CT 06117
Chuck M.
Job Details: 03/11/2024
Customer complaint is that ice was building up on freezer bottom. Found drain blocked. Cleared ice and advised customer to clean condenser and rear of refrigerator periodically especially with their dog that sheds.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Portland, CT 06480
Jeremy B.
Job Details: 03/11/2024
Icemaker getting polybutylene not cycling. Needs new.; rqstng P&A on 1 W10300022 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Bristol, CT 06010
Ruben C.
Job Details: 03/11/2024
Sr 7738652822 checked unit cust says it freezes in refrigerator section only when ice maker is on ran diagnostics normal no error codes could duplicate issue thermistor are normal cust cust will try again to see
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 03/11/2024
"Found tub damaged reordering tub left other parts at house still needs two time slots; ordrng 1 W11219115 (Outer tub), rqstng P&A on 1 Time (Extra time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Longmeadow, MA 01106
Mike K.
Job Details: 03/11/2024
Replaced u/i and plugged unit back in. Compressor/fans kicked on. Advised 24 hours to get to proper temp.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, MA 01106
Mike K.
Job Details: 03/11/2024
"Cs had turned unit off to let defrost prior to arrival so off and completely thawed on arrival. Said unit had frosted over again after last repair in which the control was replaced, called the n water Nader 30 days. Measured 37 ohms on heater, 2.1k on thermistor. Will not turn on again, no response holding temp setting button ( supposed to turn off/on holding for 3s. Disconnected harness, reattached and came on properly. Compressor/ fans operating and evap getting cold. 1.5k & 3k ohm resistance on thermistors at board (1.5 evap, 3 for fr temp sensor.Per wiring diagram control only part in charge of defrost and evap thermistor and heating element ohm out fine. Will order control again as still under 30 since replaced with no additional charge. If issues continue possible issue with thermistors being off but not out of range.No applicable service pointers found. Office to contact when parts come in to schedule return.; ordrng 1 W11382528 (Control)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Longmeadow, MA 01028
Mike K.
Job Details: 03/11/2024
"Unit is under 1yr wp warranty per service bench. They have corrected hot fill line issue, but are still getting errors when running unit believe it was Lf. Only error in history is F8e1, long fill. In testing it filled fine with hot and cold, disconnected lines and verified good pressure at each. Ran quick wash in a mixed temp setting, went through fill and into wash fine. Ran for 30 minutes with no errors. With an intermittent error that looks to be a filling error. Ordering valves, pressure sensor and pressure hose.Advised cs they would need to pull dryer down so we have access to washer for repair.; ordrng 1 W11316246 (Pressure sensor) and 1 W11456953 (Hose) and 1 W11688995 (Cold valve assy) and 1 W11316255 (Hot valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01118
Mike K.
Job Details: 03/11/2024
Replaced heater assy and evap is defrosted. Cs to monitor as will need to frost up/get cold before it will go into defrost again. Fan operating fine.
We serviced a
SAMSUNG WASHER
Model WA456DRHDWR/AA01
Near Springfield, MA 01104
Mike K.
Job Details: 03/11/2024
"Ran unit in quick wash and in spin, two times each and no water leak found other then a couple drops from m cold fill hose at connection. Lots of water on floor, but also under. Sink drains n where I found a steady leak when draining. Issue looks to be an sink with water flowing under washer from m sink. Also has a bad hot water valve at sink constant dripping heavily into sink."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/11/2024
"Complaint washer has power lights light up but washer wont do anything. I found broken harness going to drain pump I replaced harness then performed a control board calibration cycle calibration failed error code displaying f1e1 error acu control failure, f2e3 acu/ui mismatch. I cleared codes re-performed calibration again same codes am ordering control and ui to fix. Also found hot valve solonoid is buzzing extremely loud during calibration cycle. Motor will agitate a quarter of a spin during calibration before failing. Unit has proper incoming voltages 124.8vac black white 0 white ground 124.8 black ground.; ordrng 1 W11513255 (Valve) and 1 W11513246 (Control) and 1 W11481116 (Control), used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
JENN-AIR VENTHOODS
Model JXD7036YS7
Near Davidson, NC 28036
Robert A.
Job Details: 03/11/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
GE WALL OVEN
Model JK1000SF3SS
Near Springfield, MA 01109
Mike K.
Job Details: 03/11/2024
"Replaced control and overlay, tested on bake, set to 350 preheated fine and went through first cycle fine Verified broil operations."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near West Hartford, CT 06119
Chuck M.
Job Details: 03/11/2024
Customer complaint is that washer was shaking off balance and clothes came out wet. Ran diagnostics and found error code F0e2 oversuds. Ran automatic test cycle successfully 2 times. Inspected basket and shocks and they checked ok. Discussed off balance loads and weight distribution.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near West Hartford, CT 06117
Chuck M.
Job Details: 03/11/2024
Replaced console and tested. Operating properly.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model CAE2795FQ1
Near West Hartford, CT 06117
Chuck M.
Job Details: 03/11/2024
"Customer complaint is that washer would not spin. Ran diagnostics and found error codes F5e2 lid lock. F2e3 mismatch of main control and UI. Ran manual test cycle and checked underneath washer, checked suspension and all checked ok."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Manchester, CT 06042
Amanda R.
Job Details: 03/11/2024
Making noise while agitating fat toys stuck in shield under unit hitting belt removed tested sounds normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Davidson, NC 28036
Robert A.
Job Details: 03/11/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Chicopee, MA 01020
Mike K.
Job Details: 03/11/2024
"Unit is under 30 day cosmetic warranty per service bench, took photo of receipt. Complaint is of a small dent in tub. Assured customer doesnt affect operation a small dent which I took photo of, but wants replaced. Verified operation n timed dry. Ordered tub and advised it would come directly to them, for them to inspect and call us so we can schedule return to replace.; ordrng 1 W10899578 (Tub assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Middletown, CT 06457
Jeremy B.
Job Details: 03/11/2024
"Installed new compressor and filter drier. Leak checked and pulled a vacuum then recharged. Please allow 24hrs for temps to stabilize. Left evap with customer. ; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Meriden, CT 06450
Jeremy B.
Job Details: 03/11/2024
"Washer not agitating. Found capacitor leaking and actuator stripped replaced and ran self test all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11428524 (CAPACITOR) from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AS
Near Cromwell, CT 06416
Jeremy B.
Job Details: 03/11/2024
Installed botttom icemaker. Cycled power off for a few mins. Please allow 24 hours for ice production.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Charlotte, NC 28216
Jeff L.
Job Details: 03/11/2024
At the time of visit the oven was operating as designed i pre heated he oven to 350 degrees it came right on and pre heated to 350 degrees i checked temp when it beeped temp was at 370 to 400 oven flame went out when temp was reached I also bumped it it to 400 and 450 and unit reached desired temps and shutoff snd came back on as designed. I advised customer at this time unit is operating normal and nothing I can repair. Did explain trip and diagnostics good for 30 days. At this time call completeCall complete; dspstn on spec-tagged invntry: 1 WPW10701462 WIRE HARNESS
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Jeff L.
Job Details: 03/11/2024
Customer education on how to start the unit. Customer was not pressing button to get unit in operation mode.One time customer education
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, NC 28164
Ryan S.
Job Details: 03/11/2024
Raised front feet to level unit out the unit had small drip from right side. Unit wasnt leaking during service
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Ryan S.
Job Details: 03/11/2024
"Customer stated panel trim not on the appliance correctly. Found top touch panel was not put together right at factory making panel stick out, wasnt a installation issue. Took off panel and corrected issue. Showed builder verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stanley, NC 28164
Ryan S.
Job Details: 03/11/2024
Replaced Washplate unit tested fine after repair no noises that are unusual
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bondsville, MA 01009
Chris B.
Job Details: 03/11/2024
Complaint that the unit is not cycling through correctly. Found error codes F5E1 & F5E2. Ran diagnostic cycle and all tested normal. Ran quick wash and tested out normal. Found no issues with the washer.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ3
Near Plymouth, CT 06786
Jimmy R.
Job Details: 03/11/2024
"Found microwave staying on when unit is done running and then will shut off sometimes it works so times it wont stop, checked interlock and found working normally checked control and found relay for fan motor and light sticking on once cntrl is tapped on it will shut off and work normally relay on cntrl is burnt and not operating unit would need new cntrl Spoke with safety and was advised to have customer call in to them with sr# and they will explain everything"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Enfield, CT 06082
Gary V.
Job Details: 03/11/2024
"Arrived and basement is flooded, unable to work on unit, they will call to reschedule.; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR1AA
Near Thomaston, CT 06787
Jimmy R.
Job Details: 03/11/2024
Removed shelfs and melted all ice around damper installed new damper assembly and checked cooling found damper now opening and closing properly checked freezer and unit is cooling and working to factory specs
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Watertown, CT 06795
Jimmy R.
Job Details: 03/11/2024
Installed new burner heads and checked over all functions unit is now burning proper and all operations are working to factory specs
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Waterbury, CT 06704
Jimmy R.
Job Details: 03/11/2024
"Tested washer and found unit making a loud clicking noise wile in a spin cycle and also banging when spinning, checked tub and found leaning to the left causing it to bounce off of the cabinet, leveled unit so tub is even ran a spin and checked noise. Found noise coming from capacitor loose and hitting the side of Gearcase tightened up capacitor and recalibrated machine ran a wash and spin, unit is now working to factory specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 03/11/2024
"Checked over machine and found customer having issue with unit draining at end of cycle and spinning out, checked for errors and found off balance errors stored in unit checked tub and found tub not level ran a spin cycle and leveled up tub, recalibrated unit and advised customer on loading even weights this will help with spinning also found cold water coming in slow so when rinsing unit had no water causing clothes to stay in one spot, cleaned screens and leveled tub ran a wash and spin unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near Enfield, CT 06082
Gary V.
Job Details: 03/11/2024
"Inspected and found wash pump no longer pumping, quoted and they will call."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Wolcott, CT 06716
Jimmy R.
Job Details: 03/11/2024
"Checked over machine and found customer having issue with water filter water coming out warm and ice maker, found water filter stuck in housing removed and fixed for customer checked ice and found bucket stuck in place causing it to not pull forward fixed ice bucket to move in and out properly, advised customer on water will come out cold one or two cups then will come out room temp this is due to the coils in the fridge this is normal operations. Checked cooling and all functions are now working to specs"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Southington, CT 06489
Jimmy R.
Job Details: 03/11/2024
"Tested unit and found machine would only run the drain pump and would not cancel out, ran diagnostics and found error F9e1 long drain checked drain pump and hose found nothing blocked and water all drained out tried running a diagnostics cycle and unit would not let me in checked voltage to drain pump and 120v ac is being supplied to pump and unit is off control and console need it be replaced will order and return with parts advised parts where a special order and ice received we would call for return visit ; ordrng 1 W11633362 (Cntrl) and 1 W11636625 (Overlay)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Southington, CT 06489
Jimmy R.
Job Details: 03/11/2024
"Installed new shelf and customer will need lower shelf that is the cracked one and it is falling down not holding, checked evaporator cover and found unit needs new updated cover with the updated controls went into diagnostics test 128 and the version is wrong controls need new versions this is causing freezing in compartment and not long enough defrost times. Will order new shelf, evaporator cover,updated controls and the updated ice maker, parts tentative p/a ; ordrng 1 W10793467 (15 shelf full) and 1 W11332011 (Cntrl) and 1 W10888882 (Ice maker) and 1 W11167902 (Evap cover), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Charlotte, NC 28210
Mitch H.
Job Details: 03/11/2024
"Confirmed purchase date and took picture of receipt. Checked and found hinges broken. Removed and replaced hinges. Tested, door now operating properly.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Charlotte, NC 28210
Mitch H.
Job Details: 03/11/2024
"Tested and found ice maker would cycle but not fill. Pulled refrigerator out, Tested valve, operating properly. Cycled ice maker and found no voltage going to valve. Removed and replaced ice maker, tested, cycled and filled properly. Refrigerator was installed with one inch blocks at back. Advised customer that I couldnt remove blocks. Customer removed them himself. Collected for repair on cc."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Granby, CT 06035
Mike K.
Job Details: 03/11/2024
"Unit will not power on, cs cycled breaker and same. Getting 120v at control, but no neutral, same at terminal box. Found it lug was not fully in breaking neutral line, but with live line working. Ran normal cycle and filled and went into wash fine. Cancelled and drained fine."