We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/04/2024
Found the ui stuck in control lockAdvised customer to has 1 week To decide if want repair
We serviced a
GENERAL ELECTRIC RANGE
Model PB935YP6FS
Near Attleboro, MA 02703
Aimee Z.
Job Details:
10/04/2024
"Installed fan,blade, bolt wit pcbTested convection heat 150Also fan sounds goodAdvised to clean oven covered in bacon grease Which smokes350 windows open and wipe up when cools"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/04/2024
Checked and found soft close lid feature sticking and not closing on its own. Lid has to be pushed closed. Ordering hinge parts. Checked part availability and scheduled return for 10/11 AM.; ordrng 1 W11627502 (Left hinge) and 1 W11627503 (Right hinge) and 1 W11638180 (Bearing) and 1 W11638181 (Damper)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Denver, NC 28037
Ryan S.
Job Details:
10/04/2024
Upon arrival unit was powered down. customer said they already had another technician come out in order parts cabinets are yellow from overheating. Door is locked and wont open and you I will not come on when breaker is flipped on. customer does not want to use unit again. Model number is not the same model number as on ticket and cannot get picture of serial number.model number on unit is Kose500ess05. Called safety to inform of situation. Customer was extremely upset said Whirlpool was just playing games over the model number being different said Best Buy has it documented for the correct model number theyre not sure why the role model number was on their ticket and theyre upset that they have to wait for Best Buy to have the parts to come back and they dont have an oven and Bert cabinets in for customer to call whirlpool customer service for any other issues.
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Stanley, NC 28164
Ryan S.
Job Details:
10/04/2024
Returned to install motor and fan . Installed parts. Verified proper operation and no noise .
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US
Near Dallas, NC 28034
Ryan S.
Job Details:
10/04/2024
"Customer complained unit shaking , physically moving from area when running. Ran unit drum good and balanced, found springs and shocks bad. Ordering springs and shocks. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 4 DC66-00470D (Shock)s and 2 Dc61-01257m (Spring)s"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/04/2024
Dryer not heating. Found open heater. Replaced and tested dryer now heating. The vent is restricted customer must clean vent. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/04/2024
"Tested and found ice maker cycling properly but valve not working, only buzzing. Also found refrigerator door gaskets deteriorating. Requesting P&A for valve and gaskets. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11548535 (Valve) and 2 W10830055 (Refrigerator door gasket)s"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS6
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operation. Both bake and broil are now functioning properly preheating with no issues Copas igniting properly as well. No issues operations are normal.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operations verified no leaking as occurring no additional issues found with washing machine at this time. All operations are normal. Unit is filling and draining water fine.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
"Replaced gear case, cam, basket, screw, and wash plate. Found basket has a dent on side. Took pic. Tested in high speed spin and basket goes off balance. Shield is covered in black oil. Ordered new shield, basket and suspension rods. Replaced belt from T/S. ; ordrng 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 WPW10427633 (pulley shield) and 1 ExtraTimeSlots (Extra Time Slots), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454734 GEARCASE , used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model JFFCF72DKL05
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
"Customer complaint is that ice container drawe does not slide out completely. Inspected and found glides on right side of container are stuck and bearings are coming out. While checking ice container drawer damper started making loud noise. Checked and found damper is only opening and closing halfway. Not closing completely. Replaced damper from T/S and tested. Damper checked ok. Ordered glides.; ordrng 1 WPW10170987 (glide), used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near New Britain, CT 06053
Ruben C.
Job Details:
10/04/2024
Replaced harness and control tested operation normal ran diagnostics normal self test completed normal draining and washing normally
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near West Hartford, CT 06119
Ruben C.
Job Details:
10/04/2024
Checked unit not draining our water found harness was not properly installed came off pump reinstalled tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Wales, MA 01081
Chris B.
Job Details:
10/04/2024
Complaint that the washer will not lock and start any cycle. Found disconnected line on the lock terminal. Attached line and washer running normal. Lock is working properly. Ran diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Ruben C.
Job Details:
10/04/2024
Checked unit heating normally could not checked vents they are on side to high do not see any vent flaps moving cust needs to remedy this not an issue with dryer have informed cust instruct fullfilled
We serviced a
SAMSUNG WASHER
Model WF50BG8300AV
Near Simsbury, CT 06070
Ruben C.
Job Details:
10/04/2024
Checked unit found filter blocked with debris cleared out clog not covered under contract charged cust basic tested operation normal draining normallly
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
Customer complaint is dishwasher had error code F8e4. Ran diagnostics and confirmed error code. Found error codes F9e2 drain motor electrical problem. F8e4 overfill/float switch open. FAe2 vent wax motor electrical problem. Ran normal cycle and found too much soap suds in dishwasher causing overflow. Used vegetable oil to clear suds. Dishwasher checked ok.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
When plugging in the breaker trips right away. Removed power cord off back of dryer and turned breaker on and it didnt trip. Hooked l2(red) and neutral up and left black wire off and turned breaker on and it stayed on. Measured continuity from each terminal on block to ground and black wire (L1) has continuity to ground causing direct short and breaker to trip. Unplugged heater and cycling thermostat and still grounded suspect timer is shorted.; rqstng P&A on 1 W10854240 (Timer)
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Milford, MA 01757
Aimee Z.
Job Details:
10/03/2024
"Found door lock unplugged, ran spin every thing works except the tub isnt movingFills and drain doesnt move.Error 68 failure J506 tested with spin test didnt have lineTest black to ground no volts in spin out of ac line to chase.Ge tech line was in meeting need to call later Waited 20 mins couldnt reach tech support ; O-emld tckt"
We serviced a
KENMORE WASHER
Model ="110.28032701"
Near Enfield, CT 06082
Gary V.
Job Details:
10/03/2024
"Inspected and found main drive bearing worn out and loud, quoted for repair, and he will call"
We serviced a
LG RANGE
Model LSEL6335F/00
Near New Britain, CT 06051
Ruben C.
Job Details:
10/03/2024
Checked unit found main top glass took pics of cracks putting into p/a gave cust estimate for maintop and labor in case not approved ; rqstng P&A on 1 AGU75049013 (Maintop)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Wilbraham, MA 01095
Chris B.
Job Details:
10/03/2024
Replaced all parts and washer working properly. Ran diagnostic cycle and all checked out good.
We serviced a
FRIGIDAIRE DRYER
Model FFLE3911QW0
Near Somers, CT 06071
Gary V.
Job Details:
10/03/2024
"Inspected and found multiple problems, broken belt, motor and blower broken, and rear bearing worn out. Quoted and she will call."
We serviced a
KITCHENAID FREEZER
Model KRFF577KPS02
Near Ellington, CT 06029
Gary V.
Job Details:
10/03/2024
"Inspected and found freezer door not aligned properly, adjusted and tightened, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS2
Near Manchester, CT 06040
Gary V.
Job Details:
10/03/2024
"Concern is bad odor after cycles. Inspected and found no problems with draining or drain hose, house water temp at 117 degrees, and customer not using rinse aid. Recommended using hi temp wash and to start using rinse aid. All other functions test normal at this time."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Charlotte, NC 28278
Mitch H.
Job Details:
10/03/2024
"Checked and found very slight movement on right side of panel. Loosened screws, ensured panel was in correctly. Retightened and secured screws. Panel is in place and secure."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hampton, CT 06247
Amanda R.
Job Details:
10/03/2024
"Water inside basket and lid locked manually emptied basket outlet has power coming to control Ui wont enter diagnostics control bad ; rqstng P&A on 1 W11419051 (Control) and 1 W11478525 (Ui), states that autho needed"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
Washer not draining found f9e1(long drain) found coin catch full of finger nails. This washer is in a nail salon. Explained that fingernails in drain pump not covered under warranty.
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Mount Ulla, NC 28125
Jenn F.
Job Details:
10/03/2024
"Complaint customer states h2o error will come up. Will have to unplug about 4 times then it will run a cycle. But the next cycle will give the error. On arrival the unit was finishing up a cycle with 11 minutes left, waited for the cycle to complete to start another. Checked fill hoses and water valve. No problems found. Started the cycle, no error code. Ran the full wash filled and agitated. Drained. Went into rinse, filled and agitated. Drained and spun. No error codes present. Tested ok."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/03/2024
Complaint Leaking behind washer at the drain hose. Found the drain hose clamp not attached causing to leak at the union. Secured clamp. Ran unit calibration. Tested ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/03/2024
"Complaint leaking grease. F9e2 water ring detected F2E1 UI stuck button. Gearcase leaking and making a clanking grinding noise. Needs new gearcase, clutch, rotor, stator, slider and nut. Order parts. ; ordrng 1 W10909670 (Nut) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/03/2024
"Customer complaining heating, but not drying found and heating igniting flame coming on and unit is blowing her out of the dryer. informed customer she has issue with her exhaust and needs to get it cleaned or repaired. Inform customer called back for same issue she will be charged."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
When plugging in the breaker trips right away. Removed power cord off back of dryer and turned breaker on and it didnt trip. Hooked l2(red) and neutral up and left black wire off and turned breaker on and it stayed on. Measured continuity from each terminal on block to ground and black wire (L1) has continuity to ground causing direct short and breaker to trip. Unplugged heater and cycling thermostat and still grounded suspect timer is shorted.; rqstng P&A on 1 W10854240 (Timer)
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Manchester, CT 06040
Gary V.
Job Details:
10/03/2024
"Inspected and found broken belt, replaced and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
10/03/2024
"Tested dryer and found wile unit is running it would shake and make a Lous vibration noise coming from drum, removed front and found vent for Lint screen bloomed causing moisture to get into unit and blower wheel allowing lint to stick on blower and causing an off balance. Cleared lint and also found vent connection to inner blower pulled out from screw missing this caused rattling and lint to blow inside, reattached and secured line ran a cycle and unit is now operating to specs"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
10/03/2024
"Tested dryer and found when tumbling unit would make a loud screeching noise, checked noise and found coming from idler and rollers. Replaced with repair kit and vacuumed out machine ran a cycle and all operations are now working to specs ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
10/03/2024
"Ran washer and found unit clunking when agitating, found noise coming from Gearcase due to inner shaft had dropped down and is now loose and when agitating its clunking super loud. Unit will need new Gearcase, parts tentative p/a ; ordrng 1 W11393685 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/03/2024
"Ran washer due to making noise and found when unit would spin or tub would move it would make a clunking ticking noise, checked Gearcase an found shaft wobbling and stator scraping and making noise wile moving. Pulled down stator and rotor and found Gearcase faulty will order new Gearcase,stator,rotor,clutch advised we would call when parts are in for return visit ; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10915700 (Stator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waterbury, CT 06704
Jimmy R.
Job Details:
10/03/2024
"Ran washer and found when unit would get to the spin cycle it would start to squeal super loud, checked noise and found Gearcase had leaked out a lot of oil getting all over entire unit and belt making belt slip and squeal. Unit will need all new Gearcase,cam,belt,shield,actuator and motor due to covered in oil. Advised we would call when parts are in ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 WPW10427633 (Sheild) and 1 W11481722 (Actuator) and 1 W10721967 (Cam)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Watertown, CT 06779
Jimmy R.
Job Details:
10/03/2024
"Tested unit and found oven light not coming on when opening the door and when manually putting it on, tested voltage at socket and found no power Coming from control to turn light on also terminal burnt on the end. Unit will need new socket assembly and control. Parts tentative p/a ; ordrng 1 W11088878 (Control) and 1 W11594170 (Socket assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/03/2024
"Pulled unit out, disassembled. Removed and replaced pump/motor assembly, and harness. Reassembled, tested and checked for leaks. Now operating properly and no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/03/2024
"Prior to removing old compressor, evacuated refrigerant, charged with nitrogen to 150psi, checked and found no pressure on low side. Pressures would not equalize. Removed suction line, attempted to blow out system, no flow from suction line. Removed drier from refrigeration loop. Have flow from heat loop but none from cap tube. Called tech line spoke to Bruce SR#7740041312 per his recommendation, put process fitting on cap tube, gradually pressurized to 250psi no flow through cap tube. Called back to tech line spoke to Derek, unit is being submitted for review for replacement."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Crouse, NC 28033
Ryan S.
Job Details:
10/03/2024
"Customer complained unit vibrating bouncing also a noise on arrival service mode. Found unit vibrating on high-speed spin found suspension was bad when unit pushed down on in basket basket basket basket basket basket, bounces. Illinois was belt stretched ordering, suspension rods and belt. Informed customer Office will call when job is authorized in parts. Come in; rqstng P&A on 1 W10780045 (Suspension) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2242VEW01
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/03/2024
"Complaint intermittently makes ice I found unit cooling properly in ordering thermostat replaced icemaker as a precaution. Unit is producing a full frost pattern on evaporator as of right now. Unit has full water pressure getting two icemaker and coming out of the door.; ordrng 1 WP2196003 (Sensor barrier) and 1 WP2198202 (Thermostat), dspstn on spec-tagged invntry: 1 4317943 ICE MAKER"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW4
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
Installed new harness and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Brooklyn, CT 06234
Amanda R.
Job Details:
10/03/2024
Bellow ripped and twisted basket scraping outer tub bearing bad Ui segments missing ; rqstng P&A on 1 W10897390 (Bellow) and 1 W10921996 (Tub) and 1 W11294801 (Ui)
We serviced a
LG WASHER
Model WT7300CW
Near Sterling, CT 06354
Amanda R.
Job Details:
10/03/2024
Oe error not draining Bobbi pin stuck in drain pump removed tested draining normally
We serviced a
AMANA DRYER
Model NED4655EW1
Near Thompson, CT 06277
Amanda R.
Job Details:
10/03/2024
"High limit fuse open vent was cleaned replaced fuse and the thermostat on heater element and element ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/03/2024
Customer complaining unit not dispensing ice found unit was making ice .ran dispenser and auger not turning . emptied ice from Bin and Bin Auger will move . coupler not touching bin coupler properly causing it to slip when full of ice. ordering coupler and bin and chute . Informed customer office will call when parts come in . ; ordrng 1 WP2220458 (Coupler) and 1 W11573761 (Chute) and 1 W11347840 (Bin)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/03/2024
Customer complaining unit not working just makes grounding noise upon arrival plug unit in and drain pump started drain pump was the grinding noise. found units pressure system not working unit was cutting off and draining. Needs new control board due to faulty pressure system. Inform customer Office will call when part come in.; ordrng 1 W11608056 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Durham, CT 06422
Jeremy B.
Job Details:
10/03/2024
Installed new motor and blower wheel. Tested and all checks ok. Customer must clean vent.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/03/2024
Washer not spinning out. Ran diagnostics found F3E1(pressure sensor fault) ran self test and it went through needs new control. ; ordrng 1 W11188527 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Cromwell, CT 06416
Jeremy B.
Job Details:
10/03/2024
"Ice maker not working. Found 0vac at ice maker, found 120vac at molex connection. Jumped out water valve at molex and valve getting 120vac but not energizing. Needs new ice maker kit. Valve not available separately. ; ordrng 1 W11459724 (Icemaker kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Belchertown, MA 01007
Chris B.
Job Details:
10/03/2024
Complaint that the lid would not unlock. Found error codes F9E1 and F6E3. Wash Plate did not come off. Found no communication from Control Touch to Control Board. Was able to unlock but locked up quickly and wont respond to any commands through diagnostics testing. Verified all connections but no response. Bad Control Board. Found oil leak in the transmission. Will have to order parts for approval.; rqstng P&A on 1 W11510463 (Control Board) and 1 W11478525 (Control Touch Panel) and 1 W11449841 (Gear Case) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10752189 (Screw) and 1 W10754448 (Clutch) and 1 W11510461 (Wash Plate) and 1 W11551646 (Nut) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
LG WASHER
Model WM8100HVA
Near Belchertown, MA 01007
Chris B.
Job Details:
10/03/2024
Complaint that the washer is not completing any cycles. Found error code IE. found bad water inlet valves. Quoted for parts and labor. Replaced parts and washer running normal. 1yr warranty on parts and labor. Payment done in full. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near China Grove, NC 28023
Jenn F.
Job Details:
10/03/2024
Complaint washer doesnt work. Found the cold water turned off. Calibrated control. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Mooresville, NC 28115
Jenn F.
Job Details:
10/03/2024
"Complaint made a popping noise and saw some ice outside the fridge on the ground and heard the popping noise one night woke the next morning to water leaking from the dispenser in the tray and on the floor. Ice bucket is full, ice not clumped. Dispenses ice and water fine. Have not heard any popping noise. Or ice falling. Called techline. Sr#7740042603 unable to verify the noise. May need main control board. Advised customer to monitor the fridge. Instructed on how to dispense ice. Unit tested ok."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/03/2024
"Complaint washer does nothing will not start and the sensing light flashes. Washer is filled with water. No drain pump, customer states made a lot of banging noise before it stopped. Need new harness and clip. Order parts; ordrng 1 W11591637 (Harness) and 1 W11284522 (Clip)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28115
Jenn F.
Job Details:
10/03/2024
Complaint door catch is not latching as it should. Found the catch broken.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrqa59cnkz01
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/03/2024
Complaint the left upper door does not close. Advised about the mullion strip and of normal operation of doors. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Putnam, CT 06260
Amanda R.
Job Details:
10/03/2024
Replaced Ui was able to use quick wash but other cycles would throw error in middle of cycle started a towel cycle finished without throwing error
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Ashford, CT 06278
Amanda R.
Job Details:
10/03/2024
Shifter Fault Replaced actuator tested on rinse and spin advanced normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Watertown, CT 06795
Jimmy R.
Job Details:
10/03/2024
Tested unit and checked for errors found f0e4 spun limited to water temp to high f2e1 stuck key ran unit threw a self diagnostics test and found all functions going threw normally. Customer had been noticing water leaking from the front checked dispenser for fabric softener and found socks blocking drain causing an over flow removed and recalibrated unit advised customer if any water is still leaking to take a pic or video as of now water has no water leaking after removing socks and unit is working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/03/2024
Customer complain unit would not run lights blinking on sense. Upon arrival found should not drain drain pump not energizing found black wire to drain pump broken replaced harness from truck stock. Ran unit unit now working as designed.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Denver, NC 28037
Ryan S.
Job Details:
10/03/2024
Return to install new damper motor installed new damper motor ran service test damper motor Work verified proper operation; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Iron Station, NC 28080
Ryan S.
Job Details:
10/03/2024
Customer complaint icemaker making too much ice wont shut off confirmed complaint ran service test ice spin thermostat was not shorted. Status was OK. Check sensor sensor read 4.7 ohms check documents said it should be 7.6 at full. Ordering new bin thermometer quoted for repair 335.92$ customer paid via card. Scheduled return call for 10-10-24am ; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Dallas, NC 28034
Ryan S.
Job Details:
10/03/2024
"Returned to install parts ordered. Installed new light. Installed new heater , and thermistor with clip. Plugged unit in ran heater . Heater working now. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11650661 HEATER"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Gastonia, NC 28052
Ryan S.
Job Details:
10/03/2024
Customer complain drain pump stopped working. Confirm complaint replaced drain pump from truckstop. Unit now draining verified proper operation.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Farmington, CT 06032
Ruben C.
Job Details:
10/03/2024
Replaced door switch tested operation normal ran cycle normal heating normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Willington, CT 06279
Amanda R.
Job Details:
10/03/2024
On Saturday afternoon defrosting in freezer condensation in ff section temps were ten in freezer and 40s in ff section Sunday customer lowered both temps morning temps were back at normal been fine since possibly freezer door was left open
We serviced a
MAYTAG RANGE
Model MER7700LZ3
Near West Hartford, CT 06110
Chuck M.
Job Details:
10/03/2024
Customer complaint is that oven door glass trim keeps peeling away from glass. Confirmed and took pics. Replaced door glass.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near York, SC 29745
Mitch H.
Job Details:
10/03/2024
"Tested dryer, found it heating and cycling normally. Not overheating. Checked outside vent, has good airflow. Removed front, checked blower wheel, cabinet, vent chute and heater housing. No issues found and no excessive lint buildup. Ran diagnostics, no stored error codes. Dryer operating as designed. No issues found. Collected for service call on cc."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Farmington, CT 06032
Ruben C.
Job Details:
10/03/2024
Checked unit found wash motor did not start replaced wash motor tested operation normal ran diagnostics normal washing normally tested normal; used 1 W11613479 (Pump and motor) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5600SQ0
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/03/2024
Customer complaint is that washer is leaking. Inspected and found outer tub is cracked. Took pic. Customer will buy new.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/03/2024
Customer complaint is that Food was freezing in Fresh Food section. Inspected and found frost around damper cover. Found damper noisy and not closing completely. Replaced damper from T/S and tested. Advised customer to allow time for temperature to stabilize. Item that are frozen will take longer. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/03/2024
Customer complaint is that dishwasher does not drain intermittently. Ran diagnostics and found error code F9e1 long drain Cleared error codes f9e1. Filled and drained dishwasher and inspected drain hose at garbage disposal. Removed drain hose from disposal and cleared debris. Filled and drained dishwasher multiple times and it is draining properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/03/2024
Complaint fresh food side does not cool. Found unit not defrosting. Test 6 bi metal is closed. Test 7 set to 8 hr defrost. Put step 38 into forced long defrost. Verified 120volts to the heater. Heater came on in test only stays for 30 seconds. Defrosted coils. Need new control. Order part. ; ordrng 1 W11670354 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Salisbury, NC 28147
Jenn F.
Job Details:
10/03/2024
Complaint condensation building up on top of freezer gasket and leaking water. Needs new gasket added to freezer gasket. ; ordrng 2 W11159728 (Gasket)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/03/2024
"Replaced all previously ordered parts, tested operations no further issues found with refrigerator at this time.; dspstn on spec-tagged invntry: 1 W10267701RP TUBE-WATER"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/03/2024
Complaint washing machine leaking from unknown location. I found washing machine is not leaking. I found leak is caused by customers drain pipe. No additional issues or leakage found from washing machine at this time. Install an instruct fulfilled
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Matthews, NC 28104
Jonathan J.
Job Details:
10/03/2024
Replaced main control board checked cold wash cycle unit is no longer dispensing hot water during the cold wash cycle water inlet hoses were installed correctly. I removed hoses and tested water temperature individually no further issues at this time.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
10/03/2024
"Complaint no power to microwave microwave will not turn on. I found unit is getting proper voltage. I found fuse was open. Customer stated he had a real bad storm had multiple breakers that tripped during the storm after replacing fuse I tested microwave. Microwave is heating fine advise customer though that if the fuse immediately blows again unit unit will have other issues going on with Like the door switches more than likely. Switches declined today. no warranty on fuse.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
10/03/2024
"Complaint washing machine will not operate at all. I found unit will go through calibration sequence just fine but when I try to go through and put it on a normal wash or any cycle, washer never starts never operates. Will need new control to fix ordering latch assembly as a precaution, even though it would latch and diagnostics calibration mode, it will not latch in normal mode. ; ordrng 1 W11513248 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Clover, SC 29710
Mitch H.
Job Details:
10/03/2024
Removed and replaced LED modules. All lights now working properly. ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Plainville, CT 06062
Ruben C.
Job Details:
10/03/2024
"Replaced basket block and spanner nut ran diagnostics recalibrated unit tested operation normal ran wash and spin normally tested normal drain ; dspstn on spec-tagged invntry: 1 WP389140 BLOCK,DRUM"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
10/03/2024
Complaints fresh food section making loud draining noise not cooling properly temperatures at 46?. I found evaporator of frozen over and ordering fans. Scroll through Mr. fix customer need to unplug unit. Prior to advise customer as such.; ordrng 1 W11504913 (Fan scroll) and 1 W10316760 (Sensor)
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ3
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
10/03/2024
"Complaint glass broke on cooktop I found breakage caused by impact File number sr# 7740037219 not covered per manufacture, submitted pictures to manufacture."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM05
Near Bloomfield, CT 06002
Chuck M.
Job Details:
10/03/2024
Customer complaint is that freezer was leaking from ice buildup. Customer unplugged unit and ice melted. Removed duckbill and water drained. Cleaned duckbill. Found right side door damaged at lower hinge. Ordered right side door. ; ordrng 1 W10413519 (dor-fip ms)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Simsbury, CT 06070
Chuck M.
Job Details:
10/03/2024
Customer complaint is that dishwasher was beeping and not drying. Ran diagnostics and found no error codes. Ran automatic test cycle successfully. Ran normal cycle to check if wash arms are spraying. Wash arms checked ok. Rinse aid was empty. Advised customer to use rinse aid. Inspected drip tray and it is dry. Dishwasher checked ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/03/2024
"Customers complaint is washer leaking and making a loud noise. Ran diagnostics test and found water leaking from water valve assy. Inspected underneath and found a large amount of oil dripping. Saturating cam, Belt, and actuator. Suspension very bouncy. Requesting authorization. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11130362 (Suspension) and 1 W10902814 (Washplate) and 1 W11127357 (Valve) and 1 W11127356 (Drawer) and 1 Xtratime (Xtra time)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Clover, SC 29710
Mitch H.
Job Details:
10/03/2024
"Checked and found lid strike broken. Removed and replaced strike from t/s. Tested, all functions and washer operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details:
10/03/2024
Complaint that the dryer is not drying properly. ; ordrng 1 W11565024 (Control Board) and 2 WP3387223 (Sensor Strips)s and 1 WPW10298258 (Harness Wire)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Amherst, MA 01002
Chris B.
Job Details:
10/03/2024
Complaint that the dishwasher is leaking water from the bottom. Found bad heating element. Replaced part with TS W11537778. No leaks detected.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, MA 01109
Chris B.
Job Details:
10/03/2024
Complaint that the washer is not cycling through correctly. Found error code F7E1 F7E5. Replaced actuator with TS W10913953. Unit running normal with no error codes present.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Windsor, CT 06095
Gary V.
Job Details:
10/03/2024
"Inspected and found motor mount loose, tightened and cycled, tested fine. Rent center 2 year warranty."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near East Windsor, CT 06088
Gary V.
Job Details:
10/02/2024
"Inspected and found water weeping past the inlet valve causing leak, unit needs new inlet valve. will order and return.; ordrng 1 W11684544 (Inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near York, SC 29745
Mitch H.
Job Details:
10/02/2024
"Found refrigerator unplugged on arrival. Pulled unit out, removed back. Plugged refrigerator in. Compressor started and operating properly. Amp draw good. No issues found at time of visit. Customer says that refrigerator was running for several weeks then he he noticed ice had melted and unit was not cooling. All fans working correctly. Advised customer to leave refrigerator plugged in and running and if problem returns to call back but leave unit plugged in so we can better diagnose."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/02/2024
Both sections not cooling. No frost. Suspect leak in evap. Needs. We compressor and systemLeak checked. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windsor, CT 06095
Gary V.
Job Details:
10/02/2024
"Install tub cover and spin basket, cycled and tested fine."