Service History 29 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Suffield, CT 06078

Gary V.

Job Details: 02/21/2025

"Inspected and found compressor shutting down on overload and overheating and seized, sealed system under 60 month warranty. Will order parts needed and return.; ordrng 1 W11547313 (Compressor) and 1 876765 (Tubing) and 1 W11506635 (Access valve)"

We serviced a

GE REFRIGERATOR

Model GNE27JYMNFFS

Near Grafton, MA 01536

Glenn

Job Details: 02/21/2025

Found the customers new water filter is defective the chip in the filter is not being detected causing no water or ice. We put the old filter back and it works fine. Charged customer diagnostics fee $129

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ00

Near Norton, MA 02766

Aimee Z.

Job Details: 02/21/2025

Found the harness broken at bottom of door freezer. Wrapped in electrical tape Advised customer to call customer to call whirlpool Cust service .To see if they would cover door.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Suffield, CT 06078

Gary V.

Job Details: 02/21/2025

"Installed new control and ran diagnostics test, cycled thru and tested fine now."

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWS3

Near Farmington, CT 06085

Andre

Job Details: 02/21/2025

"Ck unit upon and found front bottom insulation completely Soak.take picture of insulation and floor. Customer stated that leaks happen more when there is a load in the dish washer. Inform customer incorrect placement of dish can cause leaks due to over flow of water towards front. Found door seal defective customer also wants insulation replace. Order parts and inform customer office will contact when parts become available submitted for Authorization parts Tentative P/A; ordrng 1 W10831329 (Insulation) and 1 W11177741 (Gasket door) and 1 W10909089 (Door seal) and 1 Wpw10340542 (Manifold), dspstn on spec-tagged invntry: 1 WPW10605057 MOTOR/SUMP"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Farmington, CT 06032

Andre

Job Details: 02/21/2025

Ck unit upon arrival per customer unit now operating. Customer would proceed to start a regular cycle and lock would lock and then unlock. Then customer try to stop the Aussie the lid lock light did not illuminate which I proceed to stop the customer and inform customer thats how unit operate unit would sense and then lock lid after basket rotation. Unit operating as design no mechanical issue. Customer misunderstanding of how unit operate

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Britain, CT 06051

Andre

Job Details: 02/21/2025

"Ck unit upon arrival and found water in tub. Check and found broken harness . Check and install harness from truck stock and calibrate control and ran cycle on unit. Unit operating to manufacturers specs ; used 1 W11643701 (Harness), and 1 W11755726 (Clip) from stock"

We serviced a

MAYTAG FREEZER

Model MFW2055FRZ00

Near Chicopee, MA 01020

Jorden

Job Details: 02/21/2025

"Arrived and found both sections at room temp, no frost pattern, compressor drawing 8.1LRA and running INCREDIBLY hot. Unit needs sealed system repair. ; rqstng P&A on 1 WPW10507886 (compressor) and 1 123789 (2nd time slot)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model ASI2175GRS07

Near Chicopee, MA 01020

Jorden

Job Details: 02/21/2025

"Arrived and found valve causing water hammering, ordering water supply valve. ; ordrng 1 W11546685 (Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS321SDHZ11

Near Springfield, MA 01108

Jorden

Job Details: 02/21/2025

"Arrived and found three complaint: icicles forming in the freezer, over cooling in the FF section and abnormal intermittent noise. Found ice maker fill tube leaking down the back of the FZ wall causing ice to build up and touch evap fan causing noise. Dispenser gets occasional ice cubes that blocks the flap from closing right allowing warm air to migrate into ice bin which melts and causes icicles. And diffuser damper not closing reliably which causes over cooling in the FF section. Ordering damper assembly, ice fill tube adapter and dispenser/flap assembly. ; ordrng 1 W11750811 (Fill tube adapter kit) and 1 W11678832 (Dispenser flap assembly) and 1 W11645127 (Damper assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Watertown, CT 06779

Jimmy R.

Job Details: 02/21/2025

"Tested unit and found machine would not wash dishes, ran a cycle and found unit would fill but never run motor. Tested voltage to wash motor and 120v is at motor, wash motor is faulty. Replaced sump&motor ran unit threw a test and unit is now washing and working to specs ; used 1 W11416362 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Granby, MA 01033

Chris B.

Job Details: 02/21/2025

Complaint that the dishwasher is leaking from the bottom under the sump pump. Found bad sump pump. Replaced part and unit no longer leaking. Ran diagnostic cycle and all working normal.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Springfield, MA 01109

Jorden

Job Details: 02/21/2025

"Arrived and found strike broken, replaced and tested fine. ; used 1 W11457841 (STRIKE) from stock"

We serviced a

GE RANGE GAS

Model CGY366P2M1S1

Near Suffield, CT 06078

Gary V.

Job Details: 02/21/2025

"Installed new bake igniter and cycled, tested fine."

We serviced a

GE DISHWASHER

Model GDT645SYN3FS

Near Grafton, MA 01536

Glenn

Job Details: 02/21/2025

Installed motor pump tested no leaks took pics and video all tested ok

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Auburn, MA 01501

Glenn

Job Details: 02/21/2025

Found upper spray arm had fallen off and was stuck behind the lower rack pushing the rack out so the door would not close. Installed upper spray tested all ok door now closes fine

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS325SDHZ11

Near Auburn, MA 01501

Glenn

Job Details: 02/21/2025

Installed parts door ice chute and ice maker on last visit tested all ok

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Springfield, MA 01118

Jorden

Job Details: 02/21/2025

"Arrived and found error codes F3E1 (pressure system fault) and F0E5 (off balanced load detected) stored in system, cleared codes. Ran auto test mode and again ACU had a hard time recognizing the pressure inside the tub, ordering ACU. ; ordrng 1 W11607637 (ACU w/ pressure switch)"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ0

Near York, SC 29745

Mitch H.

Job Details: 02/21/2025

"Customer had range out of house and on patio. Checked and found hole burnt in oven bottom. Removed bottom, found element had broken and arced against plate beneath oven bottom causing it to burn through oven bottom. Called Whirlpool safety, spoke to Shirell, advised her of findings. She sent me an email and I sent pictures to her."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Watertown, CT 06779

Jimmy R.

Job Details: 02/21/2025

"Installed new parts and ran unit thew a calibration cycle, unit went threw properly. Ran a wash and spin all operations now working to specs"

We serviced a

GENERAL ELECTRIC M/W OTR

Model JVM3160RF5SS

Near Belchertown, MA 01007

Chris B.

Job Details: 02/21/2025

Complaint that the microwave would work the majority of the time but in occasion the light would stay open and would pause on itself. Control board was replaced but found switch not activating as normally should. Will put in parts for approval.; rqstng P&A on 1 WB34X21610 (Wave Guide) and 1 WB06X10610 (Latch Board) and 2 WB03X10348 (Lever Switch)s and 2 WB24X10204 (MW Switch)s and 2 WB24X10205 (MW Switch)s and 2 WB24X10146 (MW Switch)s

We serviced a

JENN-AIR VENTHOODS

Model JXU9136HP3

Near Charlotte, NC 28269

Johnny

Job Details: 02/21/2025

Cx does not like how lights go from the bright setting to dim setting. Could not confirm complaint of flickering lights and advised cx to contact whirlpool customer for further action. Unit working as designed.

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Webster, MA 01570

Glenn

Job Details: 02/21/2025

Found open harness to upper broil element needs harness also needs hinges and receivers for lower oven door. Is getting proper voltage from control board relays 240v SEND GLENN ; ordrng 1 W11245674 (Main harness) and 1 W11665203 (Hinge) and 1 W11665204 (Hinge) and 2 W11752201 (Receiver)s

We serviced a

LG WASHER TL

Model WT7300CW01

Near Oxford, MA 01537

Glenn

Job Details: 02/21/2025

Complaint not draining. Found drain pump failure order part ; rqstng P&A on 1 AHA75673404 (Drain pump)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF510PSM0SS

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/21/2025

"Cust stated stopped in wash cycle with water tripped breaker.Found dishwasher stop mid cycle tripped break flipped breaker on started right upThe soap dispenser didnt open cycled cycle and drain out.Ran dianostics soap dispenser and fan doesnt activate Ran the heater didnt trip breaker but didnt come on.heater no continuity and power .Needs heater control and soap dispenser with fan; rqstng P&A on 1 WD35X20855 (Fan) and 1 WD05X35098 (Heater) and 1 WD21X25734 (Control) and 1 WD12X32798 (Soap dispenser), states that autho needed"

We serviced a

WHIRLPOOL WASHER FL

Model WFW560CHW4

Near Amherst, MA 01002

Chris B.

Job Details: 02/21/2025

Complaint that the washer is not cycling properly. Found error code F5E2 lock failure. Ran diagnostic cycle and locking feature keeps failing to lock. Quoted for parts and labor. Trip charge will be scheduled and done through the office and all adjustments done through email will Fieldstone Slate University.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Amherst, MA 01002

Chris B.

Job Details: 02/21/2025

Complaint that the dishwasher is not cycling properly. Found error code F4E3 and F6E1. Found no issues with the water valve but found bad wash motor. Voltage reaching the pump but not running. Quoted parts and labor. Trip charge will be scheduled and done through the office and all adjustments done through email will Fieldstone Slate University.

We serviced a

MAYTAG WASHER FL

Model MHW5630MBK0

Near York, SC 29745

Mitch H.

Job Details: 02/21/2025

Checked and tested. Confirmed error code. Can hear drain pump running but not draining properly. Unit is stacked. Will require 2 technicians to Unstack. Told customer that warranty doesnt normally cover a second tach. Customer says that she talked to warranty company and that they told her they will cover 2 techs. Please confirm if covered and schedule return.; O-emld tckt

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOCE500ESS22

Near York, SC 29745

Mitch H.

Job Details: 02/21/2025

Pulled oven from wall. Removed and replaced console and control. Reinstalled in wall. Turned breaker back on. Tested both microwave and oven. All operating properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Pelham, MA 01002

Chris B.

Job Details: 02/21/2025

Complaint that the dishwasher is not washing properly. Found error codes F9E1 and F7E1. Replaced wash pump and ran two diagnostic cycles and all working normal. No leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Waxhaw, NC 28173

Brandon

Job Details: 02/21/2025

Complaint unit is not washing. Found on arrival that unit sump assembly is bad. Replaced pump using one that was sent with me. After installation I tested unit and it tested fine with no leaks. No other issues found

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Monroe, NC 28112

Brandon

Job Details: 02/21/2025

Complaint unit is not filling up with water. Found arrival that water was turned off. Turned water back on to unit and tested it. Unit tested properly. No leaks or issues detected.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS12

Near Monroe, NC 28112

Brandon

Job Details: 02/21/2025

On arrival I installed capacitor and blower. Tested unit on counter and it tested functional in all modes. Fan actuated as designed. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/21/2025

"Return to install icemaker water valve, and fill tube heater. installed parts ran icemaker, harvest test, then icemaker field test, verified proper operation, and unit filling."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model ED2LHAXMT10

Near South Windsor, CT 06074

Gary V.

Job Details: 02/21/2025

Unit was unplugged and thawed on arrival. Installed new inlet valve and flushed defrost drain. Verified no longer dripping from dispenser. Please allow 24-48 hours for temps to regulate.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Monroe, NC 28112

Brandon

Job Details: 02/21/2025

Complaint dryer is not tumbling. Found on arrival that belt is broken. Used truck stock dryer repair kit to repair. Tested unit after installation and it tested properly. No other issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSF705HPS00

Near Monroe, NC 28110

Brandon

Job Details: 02/21/2025

Complaint unit is not dispensing ice. On arrival I found that auger is not working. Took unit apart to see if shaft was just stuck and it wasnt. Motor is locked in door. Ordering auger for repair. Tried to reschedule customer for Friday the 28th but could not do it on my end.; ordrng 1 W11202789 (Auger)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ18

Near Bessemer City, NC 28016

Ryan S.

Job Details: 02/21/2025

"Customer complain, icemaker not working properly. Ran test mode on icemaker, icemaker cycled and tried to fill, but was not getting enough water. Checked water at door dispenser. Water at door dispenser is very slow . pulled unit out. Checked incoming pressure to unit before valve on refrigerator. Found little to low pressure going to unit . informed customer She will need to call a plumber to fix issue.."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ07

Near Gastonia, NC 28054

Ryan S.

Job Details: 02/21/2025

"Installed new icemaker and valve, pressed button on icemaker and unit cycled avd filled. Verified proper operation ."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Wolcott, CT 06716

Jimmy R.

Job Details: 02/21/2025

"Checked over unit and found washer would not wash unit would fill up then keep sensing, noticed water leaking from bottom of unit. Found water coming from pressure hose nipple broken off unit will need new tub assembly, advised customer part was a special order and will be shipped to house asked to plz check it and let know if ok ; ordrng 1 W10371566 (Outer tub)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 02/21/2025

"Complaint dryer will not turn on. No lights. Will turn on. Nothing works. I found .7 V AC across black and white wiring. I found 124.3 V across red and white wiring. I found 116.2 V across red and black. I unplugged receptacle power cord from wall receptacle swapped voltages made sure dryer does indeed turn on after swapping voltages and plugging power cord back into wall dryer turns on in air dry mode and functions properly. After unplugging again and wiggling power, cord and swapping everything back normally dryer now has incoming voltage that is proper dryer is heating advised customer fix wall receptacle issue to avoid electrical hazards in house wall. No additional issues found with dryer at this time."

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Indian Land, SC 29707

Jonathan J.

Job Details: 02/21/2025

"Complaint machine has damaged flooring banging violently. F5e2 f0e2 error codes cleared whirlpool file number 7741002384 pedestal page 12 15.5 white. Pedestal has become damaged. Unit needs suspension gasket and control, all replaced at the same time customers flooring all the way across entire room has split and become severely damaged from the machine, vibrating very violently. No wall damage yet. ; ordrng 1 W11322884 (Control) and 1 W11314394 (Springs) and 4 W11316766 (Suspension)s and 1 W11384425 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY012

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/21/2025

"I replaced water filter housing assembly, tested operations no further issues. Found refrigerator today. All operations are working normally unit now dispensing water fine I cycled icemaker. Icemaker is also filling with water and cycling fine"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW4505MW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/21/2025

"Replaced wiring, harness and drive belt tested operations new further issues found everything is operating quietly and normally now."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Granby, CT 06060

Mike K.

Job Details: 02/20/2025

"After last visit and hour into a quick wash, cs got the 8-4 error, water in tray, which she cleared, she moved items from the front of lower rack and ran cycle, again an hour or so into cycle she got error again. Unit giving code on arrival cleared tray and ran unit, no leak at all in first 20 minutes. Can only raise front feet a couple turns and cannot make it tilt much basically vertical, maybe slightly back now.Unit fills,drains, washes with verified spray arm movement and with no leaking in testing.Same f9e2 drain motor electrical issue and f8e4 overflow errors as yesterday. With same issues and unable to recreate will order control and sump assy, 2x time for not having to come out to replace sump.Office to contact cs when parts come in to schedule return ; ordrng 1 W11460946 (Sump assy) and 1 W11672225 (Control) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Auburn, MA 01501

Glenn

Job Details: 02/20/2025

Complaint not starting. Checked error codes only F0E7 load detected during clean cycle. had to calibrated the washer. Ran automatic tested mode everything passed. started a wash cycle all tested ok

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA

Near Belchertown, MA 01007

Jorden

Job Details: 02/20/2025

Arrived and found complaint: freezing everything in FF section. Found no error codes. Found evap cover temp sensor at 5.3k ohms despite unit being at approx 50? (5.3k ohms reads approx 70?). Ordering sensor. ; ordrng 1 DA32-00011D (FF evap cover sensor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Waterbury, CT 06708

Jimmy R.

Job Details: 02/20/2025

"Checked over unit and found both sections not cooling at all unit is running both fans and both sections warm. Checked compressor and found very quite and not pulling any heat threw condenser compressor making a metal on Metal noise. placed unit into diagnostics running step 40 and unit went into natural position but never pumped any Freon to freezer or fridge. Cut into process stub and unit is empty no Freon, went thew both evaporators and found some oil residue on both of them but no true sign of a big leak, unit will need to be pumped down with nitrogen and vacuumed to find leak properly. Plz allow 3 times for this job this will take time to find issue and replace will order parts needed and return. Advised customer we will call when everything is in for return visit and they might owe the service fee of 137.19 on return visit ; ordrng 1 W11578031 (Compressor kit) and 2 W11506635 (Stub)s and 1 W11567406 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11565768 (Freezer evap) and 1 W11394385 (Coupler)"

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Worcester, MA 01606

Glenn

Job Details: 02/20/2025

Complaint washer on fill for about 15 seconds and not completing the cycle. Tested no error codes found. Ran calibration tested in a wash washer starts to agitate when there no water in the tub. Control malfunctioning order part ; ordrng 1 W11502823 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHV0

Near Enfield, CT 06082

Gary V.

Job Details: 02/20/2025

"Inspected and found wash pump worn out, no longer pumping properly also getting hot very quickly and shutting off all together. Quoted for pump replacement and they will call if wants to proceed with repair."

We serviced a

SAMSUNG REFRIGERATOR FDB

Model rf28jbedbsr/aa

Near Norfolk, MA 02056

Aimee Z.

Job Details: 02/20/2025

"Found the harness broken in middle draw.Took front draw off the bar to the draw glide was off , reinstalled and wrapped wires in electrical tape for now Tested the draw it closesNeeds harness to drawCwa"

We serviced a

FRIGIDAIRE DISHWASHER

Model FPID2498SF0A

Near Wilbraham, MA 01095

Jorden

Job Details: 02/20/2025

"Arrived and found UI locked, unlocked and tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Worcester, MA 01609

Glenn

Job Details: 02/20/2025

Water in dispenser after wash cycle SR77696212 per tech line replace the control board as the dispenser has already been replace and didnt fix the issue they think it is a control malfunction; rqstng P&A on 1 W11556728 (Control)

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WOES5027LZ00

Near Concord, NC 28025

Johnny

Job Details: 02/20/2025

"Installed new part. Selected correct software program based on model number. Tested buttons on touch panel. Each selection reacted to touch, unit working as designed"

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 02/20/2025

"Tested unit and found washer would come on but never start a cycle, ran diagnostics and found drain error. Tipped unit back and found drain pump connections pulled off of pump and housing hanging this caused no power to drain causing unit to not start, reattached connections and fixed drain pump housing ran a wash cycle and unit is now draining and working to specs"

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Litchfield, CT 06759

Andre

Job Details: 02/20/2025

Ck unit upon arrival and found insulation completely soak. Ran test on unit and monitor unit after a little while and found water leaking from wash pump seal area submitted for Authorization parts Tentative P/A; ordrng 1 Wd08x27458 (Float seal) and 1 WD19x25700 (Wash pump) and 1 WD30x28098 (Insulation)

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Torrington, CT 06790

Andre

Job Details: 02/20/2025

Ck unit upon arrival customer stated unit would stop half way through the cycle and wont complete cycle. Check and found faucet option not allowing water into unit. Remove hose and strong pressure from the home. Check and Tap water valve a few time while pushing faucet selection for water and unit is now running water. Inform customer unit is not completing cycle due to no cold water flow. Room where washer and dryer is located is freezing room is located right off Garage and room is not heated inform and instruct customer

We serviced a

MAYTAG DRYER

Model MGD6500MBK1

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/20/2025

"No error codes and vent is clearChecked if lighting gas dryer checked flame through site hole, flame is good and not short cycling.Cust using sensor setting on mixed loads some not drying evenly.Explained sensor setting if dry piece clothing hits sensor will shut heat off.Advised to use time dry on mixed loads some loads Normal is for undergarments and cotton t,s.Use a heavy setting or towels will run longer cycle or use timed dry"

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOEC530PPS02

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/20/2025

Installed microwave outer door verified installation and proper operation.

We serviced a

GE RANGE

Model JGSP48C0H4CC

Near Westfield, MA 01085

Mike K.

Job Details: 02/20/2025

"Unit not getting to temp, weak igniter. Quoted for labor/igniter and accepted. First ts igniter broken, returning to office. Replaced igniter and unit preheated to 350 fine; used 1 12400035 (IGNITOR FLAT), and 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF4A

Near Northampton, MA 01062

Mike K.

Job Details: 02/20/2025

"Replaced sensor, control and filter, started normal cycle and went through fill and into wash fine. Started new cycle and unit drained fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Northampton, MA 01062

Mike K.

Job Details: 02/20/2025

"Unit is under 1yr wp warranty per service bench. Plastic bubbling up on console and display not showing properly. Unit is running fine, display just messed up. Ordering harness, console and u/I board ; ordrng 1 W11460908 (Console) and 1 W11627526 (Harness) and 1 W11632709 (U/I board)"

We serviced a

WHIRLPOOL WALL OVEN DBL

Model KEBS208SSS02

Near South Hadley, MA 01075

Mike K.

Job Details: 02/20/2025

"Double in wall oven. Complaint of not heating properly, different company was out, they ordered bake element, probe, and bulb, but didnt install parts when different tech returned as he said bake element was working.Concealed element.No error codes in history, showing temp of 73. Ran bake at 350, while preheating can verify broil element is operating. Preheated to 350. Temps lowering slowly , can hear relays clicking but temps dont rise and continues slowing getting cooler. Turned off and went into diagnostics it read temperature of 338 and my thermostat was reading 337, probe looks to be fine as was also reading room temp find before heating.Pulled unit out and found 28-30 ohms on both bake and broil elements. Getting good readings at both of probes at control. Ordering control.Control showing nla and verified by office. Per office per part on P&A to report back to contract ; rqstng P&A on 1 W10119142 (Control/ appliance manager)"

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS22

Near Mint Hill, NC 28227

Johnny

Job Details: 02/20/2025

"Cx stated clock on unit gains time, referenced service pointer W11437808. Instructed cx to connect unit to wifi, download whirlpool app, and do software update before any parts can be replaced, gave Cx customer service number to assist him with the app."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mint Hill, NC 28227

Johnny

Job Details: 02/20/2025

When starting to repair unit I discovered unit to be infested with roaches. I informed the cx of our pest infestation policy. Returning parts.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, NC 28269

Johnny

Job Details: 02/20/2025

"Noise coming from hoses touching back of unit causing tapping noise, instructed cx to place some sort of spacer between back of unit and hoses, working as designed. Charged a trip fee."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pineville, NC 28134

Brandon

Job Details: 02/20/2025

Complaint unit is not heating properly. Found on arrival that unit did not have proper voltage. Customer needs an electrician. Also unit is under warranty

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS555SIHZ06

Near Matthews, NC 28104

Brandon

Job Details: 02/20/2025

Complaint unit is not making ice properly. Found that units freezer door wiring is bad. Customer needs door for repair. Ordering door for customer. Please let customer know when we can return. Told customer to check door for damage.; ordrng 1 W11551458 (Door)

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Matthews, NC 28105

Brandon

Job Details: 02/20/2025

On arrival I replaced all LEDs and tested unit. Unit tested fine after installation. No other issues found.

We serviced a

AMANA DISHWASHER

Model WDF320PADS1

Near Gastonia, NC 28056

Ryan S.

Job Details: 02/20/2025

"Found bad heating element, replaced from ts. Ran service diagnostics test. Heater now working. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 02/20/2025

"Removed and replaced main control. Reassembled. Ran control calibration, completed correctly. Tested washer, all components and functions operating properly"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 02/20/2025

"Tested and checked ovens. Found upper oven would not heat on first attempt. Lower oven operating properly. Tried upper oven a second time and heated normally. Entered diagnostics, found F1E0 error. Console not responding to inputs correctly. Ordering console and control. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11297709 (Console) and 1 W11261167 (Control)"

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADB

Near Rock Hill, SC 29732

Mitch H.

Job Details: 02/20/2025

Checked and found ignition on all burners is intermittent. Igniters spark sometimes and not others. Ordering spark module. Checked part availability and scheduled return for 2/26 PM Leaving igniter on ticket.; ordrng 1 8215557 (Spark module)

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW3

Near York, SC 29745

Mitch H.

Job Details: 02/20/2025

"Checked and found lid lock broken. Removed and replaced lock from truck stock. Plugged washer back in tested. Lock constantly cycling from lock to unlock. Will not start any cycle or run tests. Ordering control and lock. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11307244 (Lid lock) and 1 W11603810 (Control), used 1 W11307244 (Latch) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Rock Hill, SC 29732

Mitch H.

Job Details: 02/20/2025

"Tested and found pump/ motor not running. Ran diagnostics, confirmed F4E3 error. Removed and replaced sump assembly. Tested and checked for leaks. Dishwasher now operating properly and no leaks.; used 1 W11613479 (Sump assembly) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS588FIHZ06

Near York, SC 29745

Mitch H.

Job Details: 02/20/2025

"Removed bottom crisper drawer. Using repair kit, taped off area, used epoxy to fill crack and smoothed per instructions. Used heat gun to set epoxy. Advised customer to leave drawer out for a few hours to allow epoxy to fully cure."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Clover, SC 29710

Mitch H.

Job Details: 02/20/2025

"Pulled range out. Removed and replaced control. Put range back in place. Tested, oven now operating properly."

We serviced a

WHIRLPOOL M/W OTR

Model wmh31017hz4

Near Clover, SC 29710

Mitch H.

Job Details: 02/20/2025

"Removed and replaced microwave door. Tested, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHZ03

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/20/2025

I replaced all previously ordered parts charge system with 43 g per new instructions that came with compressor kit instead of 48g verified frost pattern developing all the way across on freezer evaporator. No leakage found during a nitrogen leak down test at 185 psi. ; used 1 R600A (R600A 14.8 OZ) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT318FZDB09

Near Charlotte, NC 28208

Clinton

Job Details: 02/20/2025

Installed two new gaskets and addd some silicone to the top corners for each gasket for service for gasket heated and formed gaskets to properly seal to unit frame.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ9

Near Charlotte, NC 28216

Clinton

Job Details: 02/20/2025

Custer need to reschedule called Jenny informed her ; saved tckt

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4957PW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/20/2025

"Complaint not washing properly, not progressing through the cycle or spinning out. I found error codes F8e1 no fill or long fill f0e5 out of balance error code cleared codes. I found cold water inlet valve filter screen was clogged with black sand. Cleared sand out of filter screen unit now dispensing water properly. I performed a control board calibration procedure passed calibration. no further issues found with washing machine at this time agitating and spinning perfectly fine."

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRF535SWHZ10

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 02/20/2025

Complaint loud noise when refrigerator is in operation I found back evaporator cover vibrating excessively against evap fan motor housing causing noise issues. I installed gasket material around evap cover no further noise complaint issues found. ; used 1 W11159728 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ10

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 02/20/2025

"I replaced water inlet valve assembly, tested operations found gray waterline. Going to door was frozen over. I defrosted unit dispensing water. I found original water. Inlet valve was working fine. As well, but I. I insulated with foam strip around water line to prevent airflow issues.. No part number. No additional issues found. everything working. Properly. customer stated she has never had an icemaker issue either."

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WHD862CHC2

Near Charlotte, NC 28211

Caleb

Job Details: 02/20/2025

SR#7740996440. Condensation pump/ heat pump making noise. Unit needs new pump. Documented with Techline. ; ordrng 1 W11551760 (Heat pump)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ04

Near Charlotte, NC 28215

Caleb

Job Details: 02/20/2025

"Unit is cooling. On arrival found that freezer fan motor was not running, unit was not in defrost mode. When in diagnostics tests air baffles and fan motor, fan and baffles checked fine, outside of diagnostics the fan would not come back on. Restarted the unit by powering down the breaker. After reset unit fans started to run with no issues. Unit is making ice and ice looks good. If call back order 1 control W11043763"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Charlotte, NC 28212

Caleb

Job Details: 02/20/2025

"Replaced ui. Unit now powers on and starts, if call back order 1 main control W11565020."

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Matthews, NC 28105

Brandon

Job Details: 02/20/2025

On arrival I replaced all LEDs in unit. Unit tested fine after installation. No other issues found.; used 1 W11416362 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Matthews, NC 28105

Brandon

Job Details: 02/20/2025

Complaint unit is not draining. Found on arrival that unit had something stuck in drain pump. Extracted piece of food out of drain pump and tested unit. Unit tested fine. No other issues found.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Charlotte, NC 28205

Caleb

Job Details: 02/20/2025

Unit exposed to elements. Found evidence of possible bug activity. Documented with Techline. Drain pump is constantly trying to drain. Can not enter diagnostics. Provided customer with SR#7740992864 And to contact customer service.

We serviced a

KITCHENAID M/W OTR

Model KMCS3022GSS3

Near Charlotte, NC 28209

Caleb

Job Details: 02/20/2025

SR#7740992117. Unit non serviceable. Provided customer with SR# and to contact customer support.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 02/20/2025

Complaint stopped washing in middle of cycle. I found Fae4 diverter failure I found unit needs motor assembly. Motor assembly missing. Reordering sump assembly spoke to offices both. ; ordrng 1 W11460945 (Motor sump)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Charlotte, NC 28214

Clinton

Job Details: 02/20/2025

Customer stated unit leaked once a few weeks back has yet to do it again and additional another persons was using they dont currently believe there is an issue

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS555SIHZ06

Near Charlotte, NC 28214

Clinton

Job Details: 02/20/2025

Filter removed for customer but the housing release is broken ordered filter housing. ; ordrng 1 W11162042 (Housing)

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WFW560CHW4

Near Charlotte, NC 28215

Clinton

Job Details: 02/20/2025

W11551765 drain hose missing clamp. Customer was un happy I did not have clamp Builder took one from the neighbor home that wasnt moved in to yet I installed new hose clamp from other home. ; schdld next appmnt for 2/28 FRI PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Charlotte, NC 28273

Clinton

Job Details: 02/20/2025

On arrives installed process stub charged systole with 250 psi over the course of 45 min began searching for leak. After the 45 mins noted about a 10 to 15 psi drop no location of leak found bubble leak tested all exposed piping. Contacted tech support for guidance tech support said the unit has an internal leak and cant not be repaired. Sr number 7740992118 whirlpool will contact customer in the new few days

We serviced a

WHIRLPOOL COOKTOP

Model GLT3057RB01

Near Charlotte, NC 28278

Clinton

Job Details: 02/20/2025

The Ignitor on the back left is bad some one previously removed a broken screw in rear burner does effect operation. I only need the igniters but they come only with the holder. ; ordrng 1 WPW10128450 (Holder with Ignitor) and 1 WPW10128448 (Holder)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS7

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 02/20/2025

"Complaint staining of the glass is occurring cannot get it to clean. I advised customer on using a product called Cerami Brent to clean the glass. Glass issues are not covered under warranty, except under very specific circumstances install and instruct fulfilled."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS05

Near Charlotte, NC 28269

Johnny

Job Details: 02/20/2025

"Installed part, charged with nitro no leaks. Added 56 g of r600. Working as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near South Hadley, MA 01075

Mike K.

Job Details: 02/20/2025

Unit fills/drains but wash motor not running. Replaced sump assy and tests fine. Verified heating in diagnostic cycle.; used 1 W11025157 (MOTOR/SUMP) from stock

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