Service History 29 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0AS04

Near Troutman, NC 28166

Mark C.

Job Details: 08/02/2023

Units door has the Finnish peeling away. This is a manufacturing defect.; ordrng 1 W11564642 (Vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Charlotte, NC 28210

Robert A.

Job Details: 08/02/2023

Cx complaint that the unit is making a humming noise. I inspected the to confirm the complaint. The unit is cooling fine. The noise is from the SS tubing rubbing the cabinet. I adjusted the feet of the unit to where the sound stopped. I let the unit run for 15min to make sure the noise did not appear again. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Robert A.

Job Details: 08/02/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model LDE7500ACW

Near Enfield, CT 06082

Gary V.

Job Details: 08/02/2023

Broken drive belt and replaced and tested fine.; dspstn on spec-tagged invntry: 1 WP6-3037050 IDLER PULLEY and 1 WPY312959 BELT

We serviced a

WHIRLPOOL WASHER

Model WTW4816F

Near Ludlow, MA 01056

Chris B.

Job Details: 08/02/2023

"Customer couldnt find the purchase receipt and will have to reschedule. They will go to Lowes to get a copy of the receipt and will call the office. Mentioned to the customer to have the model number, date of purchase and proof of payment for the washer. Couldnt service the unit."

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Sutton, MA 01590

Roger R.

Job Details: 08/02/2023

Found unit had noisy idler pulley and rollers. Quoted$79.99 plus tax for part and $199 labor charge. Replaced rollers belt and belt tensioner ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/02/2023

"Checked over unit and found no ice being made in past few days, ran diagnostics and found error e4 timed out ice maker, reset and cleared codes on ice maker cycled an found motor running and unit going back to home position normally. Removed ice maker and checked for blockage and made sure thermistor was ok, reinstalled an cycled unit ran water and all operations working to specs advised customer to give 24 hrs so ice maker can regulate"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/02/2023

"Tested washer and found unit intermittently stopping and erring out F9e1 long drain, ran machine thew a cycle and found drain pump not coming on then tipping unit back and it would come on and work. Checked drain pump and found connection on pump ok traced wires and found both wires to pump had gotten cut causing them to contact randomly and start working then stop again, spliced in butt connectors to fix broken wires plugged unit in and pump came right on. Ran wash and spin checked all operations and ; used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHW00

Near Grafton, MA 01536

Roger R.

Job Details: 08/02/2023

Found unit ice maker arm had come out. Reinserted arm and checked all okay.

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Worcester, MA 01606

Roger R.

Job Details: 08/02/2023

"Found unit has a bad drive hub for the basket, also found I cant remove the agitator to access to hub. Will need new wash plate/ agitator and a new drive hub. ; rqstng P&A on 1 W10902814 (Wash plate), used 1 W10528947 (HUB) from stock, states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814TWB

Near Worcester, MA 01603

Roger R.

Job Details: 08/02/2023

"Found two problems with unit. Ice maker hole through back of unit was open. I sealed it with permagim and foil tape. Also the defrost drain pad is missing and water leaking onto floor. Will order pan and tube and return to install. Unit will need to be empty and tipped back or over to install drain pan. ; rqstng P&A on 1 241920605 (Pan, drain) and 1 240500801 (Tube, drain), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/02/2023

"Tested washer and found unit would not sense a wash load and when tub spun unit would grind and make noise, checked drum and found noise coming from rotor found slider had come apart and started to grind making the noise and causing unit to not sense and work properly. Replaced faulty slider and clutch ran unit threw a test cycle and unit is now sensing and washing to proper specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH , used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFE525S0JW3

Near Belchertown, MA 01007

Chris B.

Job Details: 08/02/2023

Replaced part and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Cromwell, CT 06416

Jeremy B.

Job Details: 08/02/2023

Found defrost drain clogged causing water and ice at bottom of freezer. Cleared away ice and blew out drain tube all checks ok.

We serviced a

GE DRYER

Model GTD33GASK0WH

Near West Springfield, MA 01089

Mike K.

Job Details: 08/02/2023

"Belt broke again, was replaced in November. Part is under our warranty, quoted for labor.Idler turned freely and undamaged same with tub. Pulled out tub and bearing sleeve in good condition.Replaced belt and ran on timed dry, tumbled and heated properly-20; used 1 137292700 (BELT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EBMS7

Near Springfield, MA 01107

Mike K.

Job Details: 08/02/2023

"Unit not draining, freezing and n bottom of freezer and leaking. Cleared drain from evap side, still not draining, duckbill clogged, removed and cleaned from back of unit, draining fine. Offered customer upgraded version, but original has no damage, still soft, just had become clogged."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TF5

Near Springfield, MA 01104

Mike K.

Job Details: 08/02/2023

"Mod/serial tag unreadable. Unit not cooling, not making ice. After last repair of clogged evap did not make ice. Broken shelve supports. Found partial pattern on evap. Compressor/fan running. Sealed system issue.Shelving/bins not covered under contract.Liner bottom cracked and exposing insulation on both sections, may have continued issues after sealed system repair. Also mod/see tag is worn, refrigerant section unreadable so do not have how much refrigerant this unit should be charged with.; ordrng 1 5303918284 (Evaporator) and 1 2xtime (2x time) and 1 241547606 (Compressor) and 1 241577511 (Inverter) and 1 243297613 (Icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0AS04

Near Troutman, NC 28166

Mark C.

Job Details: 08/02/2023

Units doo facia is peeling off this is a manufacturing defect.; ordrng 1 W11564642 (Vent)

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Belchertown, MA 01007

Chris B.

Job Details: 08/02/2023

Replaced all parts and washer running normal. No leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBL3

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/02/2023

"Error code f6e1 waterF9e4 spray arm binding , found needs new wash pump fills then drain ; customer will advise if they want further repair. Cllctd $129.00 Check # 8803395284"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Monroe, NC 28110

Jeff L.

Job Details: 08/02/2023

When installing new vent the screws ordered for this door are to long and cracked the vent just like it did to John. We need to get some small screws from hardware store if the screws sent from whirlpool are to long. At this time we will have to make a 3rd trip to correct this problem Part#W11025120; ordrng 1 W11025120 (Vent)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Northampton, MA 01060

Mike K.

Job Details: 08/02/2023

"Unit under 1yr wp warranty per service bench. Cs had seen a spark and then unit stopped working. Voltage fine at wall. Found plug and unit l1 wires burnt at terminal, likely loose terminal as cause. Repaired unit lead and replaced terminal. Replaced cord and tested, unit working fine. Terminal covered by warranty, cord, as not part of unit, not covered. Quoted customer for cord and gave option to remove one installed for testing. Approved.; used 1 PT600L (CORD-POWER 6' 4 WIRE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0AS04

Near Troutman, NC 28166

Mark C.

Job Details: 08/02/2023

Units door has the Finnish peeling away. This is a manufacturing defect.; ordrng 1 W11564642 (Vent)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lexington, NC 27292

Vincent O.

Job Details: 08/02/2023

Installed new control and lock. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

KENMORE REFRIGERATOR

Model 795.71323413

Near Holyoke, MA 01040

Mike K.

Job Details: 08/02/2023

"Compressor/fans running, but no cool. Evap has no frost. Quoted for compressor/evaporator/labor as that is already at$1500 would need a couple more smaller parts as well.Repair denied, collected for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/02/2023

Found evap completely frozen over causing no cool. Order and replace harness. ; ordrng 1 W11650661 (Heater/harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lexington, NC 27292

Vincent O.

Job Details: 08/02/2023

Installed new control and lock. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Hadley, MA 01035

Mike K.

Job Details: 08/02/2023

Replaced dispenser assy. Ran normal cycle and no leaks and operated properly

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lexington, NC 27292

Vincent O.

Job Details: 08/02/2023

Installed new control and sensors. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, NC 28115

Mark C.

Job Details: 08/02/2023

Customer states clothes are coming out damp. Placed unit into heat dry on high temperature. Unit is heating but not drying due to poor exhaust duct placement.

We serviced a

WHIRLPOOL DRYER

Model WED481SEW1

Near Mooresville, NC 28117

Mark C.

Job Details: 08/02/2023

Unit is not heating due to a disconnected L1 wire. Secured connection unit is fully operational.

We serviced a

KENMORE WASHER

Model 11023024101

Near Suffield, CT 06078

Gary V.

Job Details: 08/02/2023

"Inspected and found Gearcase leaking oil and burnt out clutch, and inner tub packed with years of build up of soap residue, customer doesnt want to attempt repair."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near East Windsor, CT 06088

Gary V.

Job Details: 08/02/2023

"Complaint now is unit keeps shutting down and turning back on after starting. Attempted to run calibration and unit will start but as soon as motor gets energized the unit completely shuts down then after 10 seconds turns back on and tries to start again, then does same thing. Attempted to replace capacitor and actuator and still same thing. Neutral dropping out at motor. Will submit estimate and call.; rqstng P&A on 1 W11095106 (Main wire harness), ordrng 1 W11283592 (Drive motor), used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock, states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Charlotte, NC 28226

Robert A.

Job Details: 08/02/2023

Cx complaint that the units right door pops open if the left door is closed last. I inspected the unit to confirm the complaint. The doors and gaskets are even with no visible damage. I checked the right door hinge at the top of the unit and found the hinge screw a little loose. I tightened the screw and tested the unit for the cx. The unit is working as designed. I also suggested to the cx that closing the left door with the mullion first can help prevent this issue as well as gasket tears in the future.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Milford, MA 01757

Aimee Z.

Job Details: 08/02/2023

"Found the damper wide openRan test 9 damper not closing, replaced damper control and re tested 9 to close damper.; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS05

Near Charlotte, NC 28226

Robert A.

Job Details: 08/02/2023

I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Charlotte, NC 28209

Robert A.

Job Details: 08/02/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JBZFL30IGX10

Near Charlotte, NC 28205

Robert A.

Job Details: 08/02/2023

I applied the recommended touch up paint and let it dry. The unit is good to go.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, NC 28205

Robert A.

Job Details: 08/02/2023

I installed the ordered part but was not able to test the unit. Its not hooked up sitting in the middle of the floor.

We serviced a

GE REFRIGERATOR

Model GFE26GGKBWW

Near Windsor, CT 06095

Gary V.

Job Details: 08/02/2023

"Installed new evap fan and cycled, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Davidson, NC 28036

Mark C.

Job Details: 08/02/2023

Unit is not filling due to a loose connection to the inlet valve. Secured connection unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Cornelius, NC 28031

Mark C.

Job Details: 08/02/2023

Installed new control unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/02/2023

Installed all new parts. Ran calibration then automatic test all checks ok. ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC and 1 W10752283 WASHPLATE

We serviced a

WHIRLPOOL RANGE

Model WRF560SMHZ

Near Newington, CT 06111

Jeremy B.

Job Details: 08/02/2023

Found door switch broken. Verified DOP and replaced switch all checks ok. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Pelham, MA 01002

Chris B.

Job Details: 08/02/2023

Wasnt able to repair unit due to heavily infestation and customer decided not to work on it. Customer mentioned of a foul smell from inside too. Mentioned to the customer that we cannot service the unit under this condition Called office to do the refund necessary for the customer. Office will contact customer after all is arranged. Talked to Randy about the situation and will work on this issue.

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Lexington, NC 27292

Vincent O.

Job Details: 08/02/2023

"Found unit giving f8e1 long fill error. Checked and found pressure tube has crack in it. Customer also complaining light not lighting up on one side of display. Verified no lights on left side. Order and replace control, console, and tube. ; rqstng P&A on 1 W11135391 (Console) and 1 W11401710 (Control) and 1 WP353244 (Tube)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Ludlow, MA 01056

Mike K.

Job Details: 08/02/2023

"Error history f7e7, f7e1, motor unable to reach target rpm, tachometer missing. cleared history. Gear case, actuator and belt replaced previously.Replaced actuator. Ram calibration, ran service diagnostic test. Made some grinding/ noise in agitation, replaced cam and tested again.. same. Only makes noise in one direction of agitation. Wash plate is secure dont feel any skipping, works fine in spin. Tested and n quick cycle and making Sam firing noise when agitating with water in unit.Ordering gear case, wash plate.; ordrng 1 W11449840 (Gearcase) and 1 W11550891 (Wash plate) and 1 W10721967 (Cam) and 1 2xtime (2x time), used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

SAMSUNG WASHER

Model WA45K7600AWAA

Near Windsor, CT 06095

Gary V.

Job Details: 08/02/2023

"Installed new drain pump and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 08/02/2023

"Retuned to install parts ordered. Installed new pump and Harness. Installed parts and reassembled unit, ran service mode and all functions including pump working properly. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Newington, CT 06111

Jeremy B.

Job Details: 08/02/2023

"Installed all new parts and all checks ok howev the new panel came cracked. Its working but cracked. Left I syaled will reorder. ; rqstng P&A on 1 W11478526 (Panel), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Clover, SC 29710

Mitch H.

Job Details: 08/02/2023

"Disassembled dryer, replaced drive motor and blower wheel. Reassembled, tested. Dryer drum now spinning and operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/02/2023

"Checked and found that refrigerator powers on and runs for approximately 10 minutes then drops out and shows PO, power outage. Confirming outage restarts unit but just continues same pattern. Called tech line spoke to Joe. He said that when deli u/I and harness go it can damage all 12 volt circuits. He suspects it could be the dispenser control, fan motors or something else n the 12V circuit. He said because it is a COD call he could not offer a definite solution or issue an SR#. I entered diagnostics and found that when I try to test the freezer evaporator fan the power drops out. It could be the evaporator fan motor or he control.Quoted customer parts and labor for freezer evaporator fan and dispenser control. Saved estimate. Customer is going to contact Whirlpool to see if they offer anything."

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBBC/AA

Near Mansfield, CT 06250

Amanda R.

Job Details: 08/02/2023

Making ice replaced all parts set temps ; dspstn on spec-tagged invntry: 1 DA82-01415A DRAIN KIT and 1 DA97-13757A EVAP COVER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Chaplin, CT 06235

Amanda R.

Job Details: 08/02/2023

Ice cream and bread wont freeze needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Norwich, CT 06360

Amanda R.

Job Details: 08/02/2023

Coins stuck under fins in dryer drum removed tested sounds normal

We serviced a

WHIRLPOOL DRYER

Model MED6630HW2

Near Killingly, CT 06239

Amanda R.

Job Details: 08/02/2023

Complaint was drying a load of towels on regular which heating is two segments on display customer states drying normally recently cleaned venting the right side of dryer very hot to touch explained the heating element is on that side and there are two safety fuses if dryer got too hot couldnt duplicate issue today it is a stacked unit also said it was squealing

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF3

Near Ludlow, MA 01056

Mike K.

Job Details: 08/02/2023

"Unit has been running since last visit, could not get rf ice bin out frozen in place. Left kit and having customer leave off until next visit, added rf icemaker to order from n case damaged by ice build up.Thermost and evap deflect replaced/installed.Also freezer drawer wasnt closing right, once reassembled working fine.; ordrng 1 243297613 (Icemaker), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model MVWC200XW3

Near Springfield, MA 01109

Chris B.

Job Details: 08/02/2023

Complaint that the unit has a light that stays on at the end of the cycle. Ran a diagnostic test and found no issues with the washer nor found no leaks nor bad parts. No error codes present. Unit running normal. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Springfield, MA 01129

Chris B.

Job Details: 08/02/2023

Complaint that the unit is not spinning out properly. Found bad slider. Replaced part and unit running normal. Customer showed proof of purchase. TS W10734521. Ran diagnostic cycle and all tested normal.; used 1 W10734521 (SLIDER) from stock

We serviced a

LG REFRIGERATOR

Model SRFVC2406S/00

Near Bolton, CT 06043

Chuck M.

Job Details: 08/02/2023

Customer complaint is that ice maker is not working. Inspected and found ice maker does not harvest. Ice maker fills but does not drop ice balls. Ice maker is stuck outside of home position. Ordered ice maker. P&A. ; rqstng P&A on 1 AEQ73449909 (Freezer Ice Maker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Vernon, CT 06066

Chuck M.

Job Details: 08/02/2023

Customer complaint is that dishwasher 3rd rack wheels are missing. Confirmed and ordered 3rd rack mount. ; ordrng 1 W11551395 (3rd rack mount)

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Vernon, CT 06066

Chuck M.

Job Details: 08/02/2023

Customer complaint is that dryer makes a squealing noise. Inspected and found idler and rollers sticking. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHB00

Near Somers, CT 06071

Chuck M.

Job Details: 08/02/2023

Customer complaint is refrigerator was not cooling properly. Inspected and found ice buildup blocking air return and condenser covered in dust. Cleared and circulation improved. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

GE REFRIGERATOR

Model GTS19KGNBRWW

Near Enfield, CT 06082

Chuck M.

Job Details: 08/02/2023

Installed evaporator fan motor. Unit is working properly. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/02/2023

Replaced module and ice maker. Lights are working. Reset power to unit to remove E5 error code. Advised customer to allow time for ice production.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/02/2023

Customer complaint is that ice maker was not making ice. Arrived and customer showed that ice maker is working but ice is low. Checked and found filter needed to be replaced. Customer had new filter. Replaced and advised customer to allow time for ice production.

We serviced a

GE REFRIGERATOR

Model GFSS6KKYASS

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/02/2023

Customer complaint is that refrigerator was leaking. Inspected and found ice buildup underneath deli drawer. Cleared ice and water. Inspected reservoir and found no leaks. Tested water multiple times and no leaks found.

We serviced a

GE REFRIGERATOR

Model PFS22SISBSS

Near Springfield, MA 01108

Chris B.

Job Details: 08/02/2023

Complaint that the freezer door wont open. Found bad rails and parts no longer available. Customer will find another alternative. Collected trip fee.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/02/2023

"Checked and found door drops when opened. Hinges are broken, not holding tension. Ordering hinges.; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Indian Land, SC 29707

Mitch H.

Job Details: 08/02/2023

Found bottom vent and trim damaged. Plastic is broken. Ordering vent and trim parts.; ordrng 1 W11598202 (Vent) and 1 W11598135 (Trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/02/2023

"Removed and replaced compressor. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under charge for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 68g of R600. Unit cooling and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Leicester, MA 01611

Roger R.

Job Details: 08/02/2023

Installed new door switch for left refrigerator door. All checks okay. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/02/2023

"Customer complained unit not filling with water. Upon arrival ran service mode. On valve setting both valves energized but plunger on hot valve stuck. Replaced water valve from pre id ts. Read unit and unit now getting proper water for, hot and cold valves. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained unit not working, upon arrival model and serial number wasnt in service bench. Customer couldnt find purchase receipt. Customer called customer service and customer service informed her that the delivery or purchase date was not in their information and to get a recipe from Lowes. Informed customer to get purchase receipt with model number and purchase and delivery date and call back for service. Customer got extremely upset and said that she had all this figured out which is why I came out if she knew she had to pay she wouldnt of even Called whirlpool and refused to pay anything."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained dispenser not working, found dispense broke, replaced from ts. Reassembled and ran service Emile to test diespenser. Dispenser opened in service mode. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained unit wont fill with water. Ran unitnservie mode and found f7e2 error, found sumo not responding. Ordering sump assembly, schedule return for 8-8-23 am . ; ordrng 1 W11460946 (Sump assembly)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

Customer complained noise was different but Almost similar. An icemaker and icemaker not making noise. Ran service mode and found damper making noise. Replaced damper from ts. Reassembled and noise now gone. Made customer confirm noise gone. Verified proper operation. ; used 1 WPW10594329 (DAMPER CNTRL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

Return to install parts ordered. Installed all parts and reassembled unit .installed compressor and parts and installed inverter and solenoid valve. Vacuumed out for 10 min unit and waited 10 min with no drop in gauges. Filled with 6oz r134. Leaked tested fitting brazed and checked good. Reasssembled and ran unit and unit started cooling. Verified prop operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor, CT 06095

Gary V.

Job Details: 08/02/2023

"Installed new ice maker and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Marshville, NC 28103

Jeff L.

Job Details: 08/02/2023

"Replaced all parts that were ordered put unit thru normal wash load and all operations are normal. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11038689 VALVE , 1 W11239857 BELT , and 1 W11454372 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Newington, CT 06111

Jeremy B.

Job Details: 08/02/2023

Washer not completing cycle. Found F5E2 lid not locking. Replaced lid lock and ran test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/02/2023

Water dosing slow at dispenser. Found good supply pressure. Customer has been trying different filters. Recommend replacing dual water valve. Quoted customer. ; ordrng 1 W11535162 (Dual valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Monroe, NC 28110

Jeff L.

Job Details: 08/02/2023

"Customer is saying that the dishwasher will cut off at different times during the cycle, customer says the screen goes blank and the only way to get operation back is to cut the service switch on and off. I could not even get the unit to go into service mode by actions 1-2-3 three times across any 3 keys. I never got the unit to shut off while I was in home and it ran for 20 mins. I do suspect the UI definitely has a issue and ordering control board since they communicate. Will return Wednesday August 9 pm; ordrng 1 W11368911 (UI Board) and 1 W11305308 (Control board)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lancaster, SC 29720

Mitch H.

Job Details: 08/02/2023

"Removed and replaced HMI and main control. Entered diagnostics, ran calibration and automatic test cycle. All checked good. Exited diagnostics. Started quick wash cycle. Allowed washer to fill and agitate, cancelled cycle, drain pump operating properly. All functions working correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/02/2023

"Tested unit and found upper rack falling down due to rails had broke witch broke adjusters, replaced rails and adjusters on both sides of unit checked washing and found spray arms clogged causing poor washing. Cleaned spray arms and advised Customer on removing snd cleaning them, ran unit and machine is now washing and operating to specs ; used 2 WPW10546503 (Adjuster), 1 W11259786 (Track), and 1 W11259785 (Track) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/02/2023

Installed new led module and lights are now staying on and operating to proper specs

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/02/2023

Installed new sump&motor due to unit not washing ran a diagnostics cycle and a wash cycle all operations are now working unit is washing as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Southington, CT 06479

Jimmy R.

Job Details: 08/02/2023

"Tested washer and found unit would bang and make a lot of noise when going into a spin cycle, checked unit for level and found tub leaning to left hitting side of cabinet, adjusted legs to level tub secured drain hose and water lines. Ran washer thew a wash and a spin cycle all operations are now working properly advised customer there will be some noise coming from unit this will be normal these are not like older machine now advised all operations are working to manufacture specs."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Southington, CT 06489

Jimmy R.

Job Details: 08/02/2023

"Checked over dishwasher due to unit dripping water and found steam making water stains and dripping down the door, checked over vent and found gasket ok and sealing ran unit thew a test cycle and unit went threw as designed. Advised customer there will be some moisture building up around vent this is normal advised to open door when unit is done with the drying cycle to clear the steam. Replaced gasket to be safe and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Warren, MA 01083

Roger R.

Job Details: 08/02/2023

Found unit had the freezer basket not aligned properly. This caused the drawer to be crooked and not close properly. Adjusted basket and door closes normal. Replaced both upper door gaskets due to torn seals.

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS03

Near Pineville, NC 28134

Jeff L.

Job Details: 08/02/2023

Found UI board jumping all over the place would show whirlpool then blank screen and then it would say power loss please reset time and date. Kept doing that over and over and over. I advised customer to NOT wipe these electronic components down with chemicals and wet or damp clothes. I cut the breaker on and off and still had no effect. Pulled panel down and checked the 2 connections at board and they were good and secure. Advised customer UI will need to be replaced for good repair; ordrng 1 W11297726 (UI Board)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waxhaw, NC 28173

Jeff L.

Job Details: 08/02/2023

"Checked heater its good, checked operating thermostat and it checked ok. Advised customer that I straightened out flex vent at exterior wall and cleaned lint filter. There is no sensor dry on this model. Advised customer to continue using and if problem continues call us back if needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/02/2023

Found freezer door handle loose tightened it back down unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pineville, NC 28134

Jeff L.

Job Details: 08/02/2023

Replaced water inlet valve ran unit thru service mode all operations are normal. Advanced ice maker and it did cycle call and get water. Unit ran and checked ok.(Call complete)

We serviced a

SAMSUNG DRYER

Model DV45H70COEW

Near East Hartford, CT 06118

Jeremy B.

Job Details: 08/02/2023

Installed repair kit all checks ok.

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Cornelius, NC 28031

Mark C.

Job Details: 08/02/2023

Installed new broil element unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Worcester, MA 01604

Amanda R.

Job Details: 08/02/2023

Complaint leaving water under filter explained it is normal to keep seals moist bad odor in dishwasher explained the dishwasher cant produce a smell went over vinegar baths drain hose is too long and laying in bottom of cabinet explained if have to go through cabinetry should go up with hose

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Worcester, MA 01604

Amanda R.

Job Details: 08/02/2023

Lost complete cooling compressor getting 120v wont turn on needs new compressor ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, MA 01608

Amanda R.

Job Details: 08/02/2023

Replaced compressor vacuumed system and recharged with 4.25 oz of r134a started cooling recommended not putting any food in for 24 hours

We serviced a

LG WASHER

Model WM3170CW

Near Palmer, MA 01069

Roger R.

Job Details: 08/02/2023

Found unit not draining due to failed drain pump. Quoted 69.99 for drain pump and $199 labor charge. Replaced pump and found water supply weak. Checked plumbing and found valve partially off. Turn on and water pressure is good now. Informed customer that valve was off. Also noted the shut off at the washer was leaking slightly. Informed customer. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

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