We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Suffield, CT 06078
Gary V.
Job Details: 02/21/2025
"Inspected and found compressor shutting down on overload and overheating and seized, sealed system under 60 month warranty. Will order parts needed and return.; ordrng 1 W11547313 (Compressor) and 1 876765 (Tubing) and 1 W11506635 (Access valve)"
We serviced a
GE REFRIGERATOR
Model GNE27JYMNFFS
Near Grafton, MA 01536
Glenn
Job Details: 02/21/2025
Found the customers new water filter is defective the chip in the filter is not being detected causing no water or ice. We put the old filter back and it works fine. Charged customer diagnostics fee $129
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS588FIHZ00
Near Norton, MA 02766
Aimee Z.
Job Details: 02/21/2025
Found the harness broken at bottom of door freezer. Wrapped in electrical tape Advised customer to call customer to call whirlpool Cust service .To see if they would cover door.
We serviced a
WHIRLPOOL WASHER TL
Model WTW4855HW3
Near Suffield, CT 06078
Gary V.
Job Details: 02/21/2025
"Installed new control and ran diagnostics test, cycled thru and tested fine now."
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWS3
Near Farmington, CT 06085
Andre
Job Details: 02/21/2025
"Ck unit upon and found front bottom insulation completely Soak.take picture of insulation and floor. Customer stated that leaks happen more when there is a load in the dish washer. Inform customer incorrect placement of dish can cause leaks due to over flow of water towards front. Found door seal defective customer also wants insulation replace. Order parts and inform customer office will contact when parts become available submitted for Authorization parts Tentative P/A; ordrng 1 W10831329 (Insulation) and 1 W11177741 (Gasket door) and 1 W10909089 (Door seal) and 1 Wpw10340542 (Manifold), dspstn on spec-tagged invntry: 1 WPW10605057 MOTOR/SUMP"
We serviced a
MAYTAG WASHER TL
Model MVW4505MW2
Near Farmington, CT 06032
Andre
Job Details: 02/21/2025
Ck unit upon arrival per customer unit now operating. Customer would proceed to start a regular cycle and lock would lock and then unlock. Then customer try to stop the Aussie the lid lock light did not illuminate which I proceed to stop the customer and inform customer thats how unit operate unit would sense and then lock lid after basket rotation. Unit operating as design no mechanical issue. Customer misunderstanding of how unit operate
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Britain, CT 06051
Andre
Job Details: 02/21/2025
"Ck unit upon arrival and found water in tub. Check and found broken harness . Check and install harness from truck stock and calibrate control and ran cycle on unit. Unit operating to manufacturers specs ; used 1 W11643701 (Harness), and 1 W11755726 (Clip) from stock"
We serviced a
MAYTAG FREEZER
Model MFW2055FRZ00
Near Chicopee, MA 01020
Jorden
Job Details: 02/21/2025
"Arrived and found both sections at room temp, no frost pattern, compressor drawing 8.1LRA and running INCREDIBLY hot. Unit needs sealed system repair. ; rqstng P&A on 1 WPW10507886 (compressor) and 1 123789 (2nd time slot)"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model ASI2175GRS07
Near Chicopee, MA 01020
Jorden
Job Details: 02/21/2025
"Arrived and found valve causing water hammering, ordering water supply valve. ; ordrng 1 W11546685 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS321SDHZ11
Near Springfield, MA 01108
Jorden
Job Details: 02/21/2025
"Arrived and found three complaint: icicles forming in the freezer, over cooling in the FF section and abnormal intermittent noise. Found ice maker fill tube leaking down the back of the FZ wall causing ice to build up and touch evap fan causing noise. Dispenser gets occasional ice cubes that blocks the flap from closing right allowing warm air to migrate into ice bin which melts and causes icicles. And diffuser damper not closing reliably which causes over cooling in the FF section. Ordering damper assembly, ice fill tube adapter and dispenser/flap assembly. ; ordrng 1 W11750811 (Fill tube adapter kit) and 1 W11678832 (Dispenser flap assembly) and 1 W11645127 (Damper assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Watertown, CT 06779
Jimmy R.
Job Details: 02/21/2025
"Tested unit and found machine would not wash dishes, ran a cycle and found unit would fill but never run motor. Tested voltage to wash motor and 120v is at motor, wash motor is faulty. Replaced sump&motor ran unit threw a test and unit is now washing and working to specs ; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Granby, MA 01033
Chris B.
Job Details: 02/21/2025
Complaint that the dishwasher is leaking from the bottom under the sump pump. Found bad sump pump. Replaced part and unit no longer leaking. Ran diagnostic cycle and all working normal.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Springfield, MA 01109
Jorden
Job Details: 02/21/2025
"Arrived and found strike broken, replaced and tested fine. ; used 1 W11457841 (STRIKE) from stock"
We serviced a
GE RANGE GAS
Model CGY366P2M1S1
Near Suffield, CT 06078
Gary V.
Job Details: 02/21/2025
"Installed new bake igniter and cycled, tested fine."
We serviced a
GE DISHWASHER
Model GDT645SYN3FS
Near Grafton, MA 01536
Glenn
Job Details: 02/21/2025
Installed motor pump tested no leaks took pics and video all tested ok
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Auburn, MA 01501
Glenn
Job Details: 02/21/2025
Found upper spray arm had fallen off and was stuck behind the lower rack pushing the rack out so the door would not close. Installed upper spray tested all ok door now closes fine
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS325SDHZ11
Near Auburn, MA 01501
Glenn
Job Details: 02/21/2025
Installed parts door ice chute and ice maker on last visit tested all ok
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Springfield, MA 01118
Jorden
Job Details: 02/21/2025
"Arrived and found error codes F3E1 (pressure system fault) and F0E5 (off balanced load detected) stored in system, cleared codes. Ran auto test mode and again ACU had a hard time recognizing the pressure inside the tub, ordering ACU. ; ordrng 1 W11607637 (ACU w/ pressure switch)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ0
Near York, SC 29745
Mitch H.
Job Details: 02/21/2025
"Customer had range out of house and on patio. Checked and found hole burnt in oven bottom. Removed bottom, found element had broken and arced against plate beneath oven bottom causing it to burn through oven bottom. Called Whirlpool safety, spoke to Shirell, advised her of findings. She sent me an email and I sent pictures to her."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Watertown, CT 06779
Jimmy R.
Job Details: 02/21/2025
"Installed new parts and ran unit thew a calibration cycle, unit went threw properly. Ran a wash and spin all operations now working to specs"
We serviced a
GENERAL ELECTRIC M/W OTR
Model JVM3160RF5SS
Near Belchertown, MA 01007
Chris B.
Job Details: 02/21/2025
Complaint that the microwave would work the majority of the time but in occasion the light would stay open and would pause on itself. Control board was replaced but found switch not activating as normally should. Will put in parts for approval.; rqstng P&A on 1 WB34X21610 (Wave Guide) and 1 WB06X10610 (Latch Board) and 2 WB03X10348 (Lever Switch)s and 2 WB24X10204 (MW Switch)s and 2 WB24X10205 (MW Switch)s and 2 WB24X10146 (MW Switch)s
We serviced a
JENN-AIR VENTHOODS
Model JXU9136HP3
Near Charlotte, NC 28269
Johnny
Job Details: 02/21/2025
Cx does not like how lights go from the bright setting to dim setting. Could not confirm complaint of flickering lights and advised cx to contact whirlpool customer for further action. Unit working as designed.
We serviced a
KITCHENAID OVEN
Model KOED530PSS00
Near Webster, MA 01570
Glenn
Job Details: 02/21/2025
Found open harness to upper broil element needs harness also needs hinges and receivers for lower oven door. Is getting proper voltage from control board relays 240v SEND GLENN ; ordrng 1 W11245674 (Main harness) and 1 W11665203 (Hinge) and 1 W11665204 (Hinge) and 2 W11752201 (Receiver)s
We serviced a
LG WASHER TL
Model WT7300CW01
Near Oxford, MA 01537
Glenn
Job Details: 02/21/2025
Complaint not draining. Found drain pump failure order part ; rqstng P&A on 1 AHA75673404 (Drain pump)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF510PSM0SS
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/21/2025
"Cust stated stopped in wash cycle with water tripped breaker.Found dishwasher stop mid cycle tripped break flipped breaker on started right upThe soap dispenser didnt open cycled cycle and drain out.Ran dianostics soap dispenser and fan doesnt activate Ran the heater didnt trip breaker but didnt come on.heater no continuity and power .Needs heater control and soap dispenser with fan; rqstng P&A on 1 WD35X20855 (Fan) and 1 WD05X35098 (Heater) and 1 WD21X25734 (Control) and 1 WD12X32798 (Soap dispenser), states that autho needed"
We serviced a
WHIRLPOOL WASHER FL
Model WFW560CHW4
Near Amherst, MA 01002
Chris B.
Job Details: 02/21/2025
Complaint that the washer is not cycling properly. Found error code F5E2 lock failure. Ran diagnostic cycle and locking feature keeps failing to lock. Quoted for parts and labor. Trip charge will be scheduled and done through the office and all adjustments done through email will Fieldstone Slate University.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Amherst, MA 01002
Chris B.
Job Details: 02/21/2025
Complaint that the dishwasher is not cycling properly. Found error code F4E3 and F6E1. Found no issues with the water valve but found bad wash motor. Voltage reaching the pump but not running. Quoted parts and labor. Trip charge will be scheduled and done through the office and all adjustments done through email will Fieldstone Slate University.
We serviced a
MAYTAG WASHER FL
Model MHW5630MBK0
Near York, SC 29745
Mitch H.
Job Details: 02/21/2025
Checked and tested. Confirmed error code. Can hear drain pump running but not draining properly. Unit is stacked. Will require 2 technicians to Unstack. Told customer that warranty doesnt normally cover a second tach. Customer says that she talked to warranty company and that they told her they will cover 2 techs. Please confirm if covered and schedule return.; O-emld tckt
We serviced a
KITCHENAID MW/WALL OVEN COM
Model KOCE500ESS22
Near York, SC 29745
Mitch H.
Job Details: 02/21/2025
Pulled oven from wall. Removed and replaced console and control. Reinstalled in wall. Turned breaker back on. Tested both microwave and oven. All operating properly.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Pelham, MA 01002
Chris B.
Job Details: 02/21/2025
Complaint that the dishwasher is not washing properly. Found error codes F9E1 and F7E1. Replaced wash pump and ran two diagnostic cycles and all working normal. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Waxhaw, NC 28173
Brandon
Job Details: 02/21/2025
Complaint unit is not washing. Found on arrival that unit sump assembly is bad. Replaced pump using one that was sent with me. After installation I tested unit and it tested fine with no leaks. No other issues found
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Monroe, NC 28112
Brandon
Job Details: 02/21/2025
Complaint unit is not filling up with water. Found arrival that water was turned off. Turned water back on to unit and tested it. Unit tested properly. No leaks or issues detected.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Monroe, NC 28112
Brandon
Job Details: 02/21/2025
On arrival I installed capacitor and blower. Tested unit on counter and it tested functional in all modes. Fan actuated as designed. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/21/2025
"Return to install icemaker water valve, and fill tube heater. installed parts ran icemaker, harvest test, then icemaker field test, verified proper operation, and unit filling."
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model ED2LHAXMT10
Near South Windsor, CT 06074
Gary V.
Job Details: 02/21/2025
Unit was unplugged and thawed on arrival. Installed new inlet valve and flushed defrost drain. Verified no longer dripping from dispenser. Please allow 24-48 hours for temps to regulate.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28112
Brandon
Job Details: 02/21/2025
Complaint dryer is not tumbling. Found on arrival that belt is broken. Used truck stock dryer repair kit to repair. Tested unit after installation and it tested properly. No other issues found.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR SXS
Model KRSF705HPS00
Near Monroe, NC 28110
Brandon
Job Details: 02/21/2025
Complaint unit is not dispensing ice. On arrival I found that auger is not working. Took unit apart to see if shaft was just stuck and it wasnt. Motor is locked in door. Ordering auger for repair. Tried to reschedule customer for Friday the 28th but could not do it on my end.; ordrng 1 W11202789 (Auger)
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS315SDHZ18
Near Bessemer City, NC 28016
Ryan S.
Job Details: 02/21/2025
"Customer complain, icemaker not working properly. Ran test mode on icemaker, icemaker cycled and tried to fill, but was not getting enough water. Checked water at door dispenser. Water at door dispenser is very slow . pulled unit out. Checked incoming pressure to unit before valve on refrigerator. Found little to low pressure going to unit . informed customer She will need to call a plumber to fix issue.."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF535SWHZ07
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/21/2025
"Installed new icemaker and valve, pressed button on icemaker and unit cycled avd filled. Verified proper operation ."
We serviced a
WHIRLPOOL WASHER TL
Model WTW4957PW0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 02/21/2025
"Checked over unit and found washer would not wash unit would fill up then keep sensing, noticed water leaking from bottom of unit. Found water coming from pressure hose nipple broken off unit will need new tub assembly, advised customer part was a special order and will be shipped to house asked to plz check it and let know if ok ; ordrng 1 W10371566 (Outer tub)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 02/21/2025
"Complaint dryer will not turn on. No lights. Will turn on. Nothing works. I found .7 V AC across black and white wiring. I found 124.3 V across red and white wiring. I found 116.2 V across red and black. I unplugged receptacle power cord from wall receptacle swapped voltages made sure dryer does indeed turn on after swapping voltages and plugging power cord back into wall dryer turns on in air dry mode and functions properly. After unplugging again and wiggling power, cord and swapping everything back normally dryer now has incoming voltage that is proper dryer is heating advised customer fix wall receptacle issue to avoid electrical hazards in house wall. No additional issues found with dryer at this time."
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Indian Land, SC 29707
Jonathan J.
Job Details: 02/21/2025
"Complaint machine has damaged flooring banging violently. F5e2 f0e2 error codes cleared whirlpool file number 7741002384 pedestal page 12 15.5 white. Pedestal has become damaged. Unit needs suspension gasket and control, all replaced at the same time customers flooring all the way across entire room has split and become severely damaged from the machine, vibrating very violently. No wall damage yet. ; ordrng 1 W11322884 (Control) and 1 W11314394 (Springs) and 4 W11316766 (Suspension)s and 1 W11384425 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY012
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/21/2025
"I replaced water filter housing assembly, tested operations no further issues. Found refrigerator today. All operations are working normally unit now dispensing water fine I cycled icemaker. Icemaker is also filling with water and cycling fine"
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW4505MW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/21/2025
"Replaced wiring, harness and drive belt tested operations new further issues found everything is operating quietly and normally now."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Granby, CT 06060
Mike K.
Job Details: 02/20/2025
"After last visit and hour into a quick wash, cs got the 8-4 error, water in tray, which she cleared, she moved items from the front of lower rack and ran cycle, again an hour or so into cycle she got error again. Unit giving code on arrival cleared tray and ran unit, no leak at all in first 20 minutes. Can only raise front feet a couple turns and cannot make it tilt much basically vertical, maybe slightly back now.Unit fills,drains, washes with verified spray arm movement and with no leaking in testing.Same f9e2 drain motor electrical issue and f8e4 overflow errors as yesterday. With same issues and unable to recreate will order control and sump assy, 2x time for not having to come out to replace sump.Office to contact cs when parts come in to schedule return ; ordrng 1 W11460946 (Sump assy) and 1 W11672225 (Control) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Auburn, MA 01501
Glenn
Job Details: 02/20/2025
Complaint not starting. Checked error codes only F0E7 load detected during clean cycle. had to calibrated the washer. Ran automatic tested mode everything passed. started a wash cycle all tested ok
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA
Near Belchertown, MA 01007
Jorden
Job Details: 02/20/2025
Arrived and found complaint: freezing everything in FF section. Found no error codes. Found evap cover temp sensor at 5.3k ohms despite unit being at approx 50? (5.3k ohms reads approx 70?). Ordering sensor. ; ordrng 1 DA32-00011D (FF evap cover sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/20/2025
"Checked over unit and found both sections not cooling at all unit is running both fans and both sections warm. Checked compressor and found very quite and not pulling any heat threw condenser compressor making a metal on Metal noise. placed unit into diagnostics running step 40 and unit went into natural position but never pumped any Freon to freezer or fridge. Cut into process stub and unit is empty no Freon, went thew both evaporators and found some oil residue on both of them but no true sign of a big leak, unit will need to be pumped down with nitrogen and vacuumed to find leak properly. Plz allow 3 times for this job this will take time to find issue and replace will order parts needed and return. Advised customer we will call when everything is in for return visit and they might owe the service fee of 137.19 on return visit ; ordrng 1 W11578031 (Compressor kit) and 2 W11506635 (Stub)s and 1 W11567406 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11565768 (Freezer evap) and 1 W11394385 (Coupler)"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Worcester, MA 01606
Glenn
Job Details: 02/20/2025
Complaint washer on fill for about 15 seconds and not completing the cycle. Tested no error codes found. Ran calibration tested in a wash washer starts to agitate when there no water in the tub. Control malfunctioning order part ; ordrng 1 W11502823 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Enfield, CT 06082
Gary V.
Job Details: 02/20/2025
"Inspected and found wash pump worn out, no longer pumping properly also getting hot very quickly and shutting off all together. Quoted for pump replacement and they will call if wants to proceed with repair."
We serviced a
SAMSUNG REFRIGERATOR FDB
Model rf28jbedbsr/aa
Near Norfolk, MA 02056
Aimee Z.
Job Details: 02/20/2025
"Found the harness broken in middle draw.Took front draw off the bar to the draw glide was off , reinstalled and wrapped wires in electrical tape for now Tested the draw it closesNeeds harness to drawCwa"
We serviced a
FRIGIDAIRE DISHWASHER
Model FPID2498SF0A
Near Wilbraham, MA 01095
Jorden
Job Details: 02/20/2025
"Arrived and found UI locked, unlocked and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Worcester, MA 01609
Glenn
Job Details: 02/20/2025
Water in dispenser after wash cycle SR77696212 per tech line replace the control board as the dispenser has already been replace and didnt fix the issue they think it is a control malfunction; rqstng P&A on 1 W11556728 (Control)
We serviced a
WHIRLPOOL WALL OVEN SINGLE
Model WOES5027LZ00
Near Concord, NC 28025
Johnny
Job Details: 02/20/2025
"Installed new part. Selected correct software program based on model number. Tested buttons on touch panel. Each selection reacted to touch, unit working as designed"
We serviced a
MAYTAG WASHER
Model MVW5430MW2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/20/2025
"Tested unit and found washer would come on but never start a cycle, ran diagnostics and found drain error. Tipped unit back and found drain pump connections pulled off of pump and housing hanging this caused no power to drain causing unit to not start, reattached connections and fixed drain pump housing ran a wash cycle and unit is now draining and working to specs"
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Litchfield, CT 06759
Andre
Job Details: 02/20/2025
Ck unit upon arrival and found insulation completely soak. Ran test on unit and monitor unit after a little while and found water leaking from wash pump seal area submitted for Authorization parts Tentative P/A; ordrng 1 Wd08x27458 (Float seal) and 1 WD19x25700 (Wash pump) and 1 WD30x28098 (Insulation)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Torrington, CT 06790
Andre
Job Details: 02/20/2025
Ck unit upon arrival customer stated unit would stop half way through the cycle and wont complete cycle. Check and found faucet option not allowing water into unit. Remove hose and strong pressure from the home. Check and Tap water valve a few time while pushing faucet selection for water and unit is now running water. Inform customer unit is not completing cycle due to no cold water flow. Room where washer and dryer is located is freezing room is located right off Garage and room is not heated inform and instruct customer
We serviced a
MAYTAG DRYER
Model MGD6500MBK1
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/20/2025
"No error codes and vent is clearChecked if lighting gas dryer checked flame through site hole, flame is good and not short cycling.Cust using sensor setting on mixed loads some not drying evenly.Explained sensor setting if dry piece clothing hits sensor will shut heat off.Advised to use time dry on mixed loads some loads Normal is for undergarments and cotton t,s.Use a heavy setting or towels will run longer cycle or use timed dry"
We serviced a
KITCHENAID MW/WALL OVEN COM
Model KOEC530PPS02
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/20/2025
Installed microwave outer door verified installation and proper operation.
We serviced a
GE RANGE
Model JGSP48C0H4CC
Near Westfield, MA 01085
Mike K.
Job Details: 02/20/2025
"Unit not getting to temp, weak igniter. Quoted for labor/igniter and accepted. First ts igniter broken, returning to office. Replaced igniter and unit preheated to 350 fine; used 1 12400035 (IGNITOR FLAT), and 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF4A
Near Northampton, MA 01062
Mike K.
Job Details: 02/20/2025
"Replaced sensor, control and filter, started normal cycle and went through fill and into wash fine. Started new cycle and unit drained fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Northampton, MA 01062
Mike K.
Job Details: 02/20/2025
"Unit is under 1yr wp warranty per service bench. Plastic bubbling up on console and display not showing properly. Unit is running fine, display just messed up. Ordering harness, console and u/I board ; ordrng 1 W11460908 (Console) and 1 W11627526 (Harness) and 1 W11632709 (U/I board)"
We serviced a
WHIRLPOOL WALL OVEN DBL
Model KEBS208SSS02
Near South Hadley, MA 01075
Mike K.
Job Details: 02/20/2025
"Double in wall oven. Complaint of not heating properly, different company was out, they ordered bake element, probe, and bulb, but didnt install parts when different tech returned as he said bake element was working.Concealed element.No error codes in history, showing temp of 73. Ran bake at 350, while preheating can verify broil element is operating. Preheated to 350. Temps lowering slowly , can hear relays clicking but temps dont rise and continues slowing getting cooler. Turned off and went into diagnostics it read temperature of 338 and my thermostat was reading 337, probe looks to be fine as was also reading room temp find before heating.Pulled unit out and found 28-30 ohms on both bake and broil elements. Getting good readings at both of probes at control. Ordering control.Control showing nla and verified by office. Per office per part on P&A to report back to contract ; rqstng P&A on 1 W10119142 (Control/ appliance manager)"
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model WOC54EC0HS22
Near Mint Hill, NC 28227
Johnny
Job Details: 02/20/2025
"Cx stated clock on unit gains time, referenced service pointer W11437808. Instructed cx to connect unit to wifi, download whirlpool app, and do software update before any parts can be replaced, gave Cx customer service number to assist him with the app."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mint Hill, NC 28227
Johnny
Job Details: 02/20/2025
When starting to repair unit I discovered unit to be infested with roaches. I informed the cx of our pest infestation policy. Returning parts.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28269
Johnny
Job Details: 02/20/2025
"Noise coming from hoses touching back of unit causing tapping noise, instructed cx to place some sort of spacer between back of unit and hoses, working as designed. Charged a trip fee."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pineville, NC 28134
Brandon
Job Details: 02/20/2025
Complaint unit is not heating properly. Found on arrival that unit did not have proper voltage. Customer needs an electrician. Also unit is under warranty
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS555SIHZ06
Near Matthews, NC 28104
Brandon
Job Details: 02/20/2025
Complaint unit is not making ice properly. Found that units freezer door wiring is bad. Customer needs door for repair. Ordering door for customer. Please let customer know when we can return. Told customer to check door for damage.; ordrng 1 W11551458 (Door)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Matthews, NC 28105
Brandon
Job Details: 02/20/2025
On arrival I replaced all LEDs and tested unit. Unit tested fine after installation. No other issues found.
We serviced a
AMANA DISHWASHER
Model WDF320PADS1
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/20/2025
"Found bad heating element, replaced from ts. Ran service diagnostics test. Heater now working. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 02/20/2025
"Removed and replaced main control. Reassembled. Ran control calibration, completed correctly. Tested washer, all components and functions operating properly"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 02/20/2025
"Tested and checked ovens. Found upper oven would not heat on first attempt. Lower oven operating properly. Tried upper oven a second time and heated normally. Entered diagnostics, found F1E0 error. Console not responding to inputs correctly. Ordering console and control. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11297709 (Console) and 1 W11261167 (Control)"
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADB
Near Rock Hill, SC 29732
Mitch H.
Job Details: 02/20/2025
Checked and found ignition on all burners is intermittent. Igniters spark sometimes and not others. Ordering spark module. Checked part availability and scheduled return for 2/26 PM Leaving igniter on ticket.; ordrng 1 8215557 (Spark module)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4816FW3
Near York, SC 29745
Mitch H.
Job Details: 02/20/2025
"Checked and found lid lock broken. Removed and replaced lock from truck stock. Plugged washer back in tested. Lock constantly cycling from lock to unlock. Will not start any cycle or run tests. Ordering control and lock. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11307244 (Lid lock) and 1 W11603810 (Control), used 1 W11307244 (Latch) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Rock Hill, SC 29732
Mitch H.
Job Details: 02/20/2025
"Tested and found pump/ motor not running. Ran diagnostics, confirmed F4E3 error. Removed and replaced sump assembly. Tested and checked for leaks. Dishwasher now operating properly and no leaks.; used 1 W11613479 (Sump assembly) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS588FIHZ06
Near York, SC 29745
Mitch H.
Job Details: 02/20/2025
"Removed bottom crisper drawer. Using repair kit, taped off area, used epoxy to fill crack and smoothed per instructions. Used heat gun to set epoxy. Advised customer to leave drawer out for a few hours to allow epoxy to fully cure."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Clover, SC 29710
Mitch H.
Job Details: 02/20/2025
"Pulled range out. Removed and replaced control. Put range back in place. Tested, oven now operating properly."
We serviced a
WHIRLPOOL M/W OTR
Model wmh31017hz4
Near Clover, SC 29710
Mitch H.
Job Details: 02/20/2025
"Removed and replaced microwave door. Tested, operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF560SEHZ03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/20/2025
I replaced all previously ordered parts charge system with 43 g per new instructions that came with compressor kit instead of 48g verified frost pattern developing all the way across on freezer evaporator. No leakage found during a nitrogen leak down test at 185 psi. ; used 1 R600A (R600A 14.8 OZ) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT318FZDB09
Near Charlotte, NC 28208
Clinton
Job Details: 02/20/2025
Installed two new gaskets and addd some silicone to the top corners for each gasket for service for gasket heated and formed gaskets to properly seal to unit frame.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ9
Near Charlotte, NC 28216
Clinton
Job Details: 02/20/2025
Custer need to reschedule called Jenny informed her ; saved tckt
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4957PW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/20/2025
"Complaint not washing properly, not progressing through the cycle or spinning out. I found error codes F8e1 no fill or long fill f0e5 out of balance error code cleared codes. I found cold water inlet valve filter screen was clogged with black sand. Cleared sand out of filter screen unit now dispensing water properly. I performed a control board calibration procedure passed calibration. no further issues found with washing machine at this time agitating and spinning perfectly fine."
We serviced a
WHIRLPOOL REFRIGERATOR BO
Model WRF535SWHZ10
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 02/20/2025
Complaint loud noise when refrigerator is in operation I found back evaporator cover vibrating excessively against evap fan motor housing causing noise issues. I installed gasket material around evap cover no further noise complaint issues found. ; used 1 W11159728 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ10
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 02/20/2025
"I replaced water inlet valve assembly, tested operations found gray waterline. Going to door was frozen over. I defrosted unit dispensing water. I found original water. Inlet valve was working fine. As well, but I. I insulated with foam strip around water line to prevent airflow issues.. No part number. No additional issues found. everything working. Properly. customer stated she has never had an icemaker issue either."
We serviced a
WHIRLPOOL WASHER FRONT LO
Model WHD862CHC2
Near Charlotte, NC 28211
Caleb
Job Details: 02/20/2025
SR#7740996440. Condensation pump/ heat pump making noise. Unit needs new pump. Documented with Techline. ; ordrng 1 W11551760 (Heat pump)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ04
Near Charlotte, NC 28215
Caleb
Job Details: 02/20/2025
"Unit is cooling. On arrival found that freezer fan motor was not running, unit was not in defrost mode. When in diagnostics tests air baffles and fan motor, fan and baffles checked fine, outside of diagnostics the fan would not come back on. Restarted the unit by powering down the breaker. After reset unit fans started to run with no issues. Unit is making ice and ice looks good. If call back order 1 control W11043763"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Charlotte, NC 28212
Caleb
Job Details: 02/20/2025
"Replaced ui. Unit now powers on and starts, if call back order 1 main control W11565020."
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Matthews, NC 28105
Brandon
Job Details: 02/20/2025
On arrival I replaced all LEDs in unit. Unit tested fine after installation. No other issues found.; used 1 W11416362 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Matthews, NC 28105
Brandon
Job Details: 02/20/2025
Complaint unit is not draining. Found on arrival that unit had something stuck in drain pump. Extracted piece of food out of drain pump and tested unit. Unit tested fine. No other issues found.
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Charlotte, NC 28205
Caleb
Job Details: 02/20/2025
Unit exposed to elements. Found evidence of possible bug activity. Documented with Techline. Drain pump is constantly trying to drain. Can not enter diagnostics. Provided customer with SR#7740992864 And to contact customer service.
We serviced a
KITCHENAID M/W OTR
Model KMCS3022GSS3
Near Charlotte, NC 28209
Caleb
Job Details: 02/20/2025
SR#7740992117. Unit non serviceable. Provided customer with SR# and to contact customer support.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/20/2025
Complaint stopped washing in middle of cycle. I found Fae4 diverter failure I found unit needs motor assembly. Motor assembly missing. Reordering sump assembly spoke to offices both. ; ordrng 1 W11460945 (Motor sump)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, NC 28214
Clinton
Job Details: 02/20/2025
Customer stated unit leaked once a few weeks back has yet to do it again and additional another persons was using they dont currently believe there is an issue
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS555SIHZ06
Near Charlotte, NC 28214
Clinton
Job Details: 02/20/2025
Filter removed for customer but the housing release is broken ordered filter housing. ; ordrng 1 W11162042 (Housing)
We serviced a
WHIRLPOOL WASHER FRONT LO
Model WFW560CHW4
Near Charlotte, NC 28215
Clinton
Job Details: 02/20/2025
W11551765 drain hose missing clamp. Customer was un happy I did not have clamp Builder took one from the neighbor home that wasnt moved in to yet I installed new hose clamp from other home. ; schdld next appmnt for 2/28 FRI PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Charlotte, NC 28273
Clinton
Job Details: 02/20/2025
On arrives installed process stub charged systole with 250 psi over the course of 45 min began searching for leak. After the 45 mins noted about a 10 to 15 psi drop no location of leak found bubble leak tested all exposed piping. Contacted tech support for guidance tech support said the unit has an internal leak and cant not be repaired. Sr number 7740992118 whirlpool will contact customer in the new few days
We serviced a
WHIRLPOOL COOKTOP
Model GLT3057RB01
Near Charlotte, NC 28278
Clinton
Job Details: 02/20/2025
The Ignitor on the back left is bad some one previously removed a broken screw in rear burner does effect operation. I only need the igniters but they come only with the holder. ; ordrng 1 WPW10128450 (Holder with Ignitor) and 1 WPW10128448 (Holder)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS7
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/20/2025
"Complaint staining of the glass is occurring cannot get it to clean. I advised customer on using a product called Cerami Brent to clean the glass. Glass issues are not covered under warranty, except under very specific circumstances install and instruct fulfilled."
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS05
Near Charlotte, NC 28269
Johnny
Job Details: 02/20/2025
"Installed part, charged with nitro no leaks. Added 56 g of r600. Working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near South Hadley, MA 01075
Mike K.
Job Details: 02/20/2025
Unit fills/drains but wash motor not running. Replaced sump assy and tests fine. Verified heating in diagnostic cycle.; used 1 W11025157 (MOTOR/SUMP) from stock