Service History 289 - Advantage Appliance Repair

We serviced a

LG REFRIGERATOR

Model SRFVC2406S/00

Near Bolton, CT 06043

Jeremy B.

Job Details: 08/25/2023

Installed new icemaker please all

We serviced a

SAMSUNG WASHER

Model WA50K8600AV/A2

Near Bristol, CT 06010

Ruben C.

Job Details: 08/25/2023

Checked unit sounds like there could be a wire from bra in bottom of unit when u spin tub manually you can here scraping unit still spins could not get agitator bolt off with out possibly breaking bolt

We serviced a

WHIRLPOOL RANGE

Model kfeg500ebs6

Near Oxford, MA 01540

Angel R.

Job Details: 08/25/2023

"Found power going to unit but display completely dead, inspected terminals all checked ok. Will order new control and thermal fuse as a precaution. ; ordrng 1 W11088877 (cntrl-elec) and 1 WP3196548 (fuse-thrml)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Charlotte, NC 28278

Mitch H.

Job Details: 08/25/2023

"Removed outer door, replaced door latch. Reassembled, tested, latch and dishwasher now operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMHZ03

Near Charlotte, NC 28278

Mitch H.

Job Details: 08/25/2023

"Removed and replaced left side end cap. Right side is intact and customer requested to leave that one in place. Reinstalled shelf, drawer, and lid. Tested, operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Worcester, MA 01605

Roger R.

Job Details: 08/25/2023

Checked unit for proper operation of all aspects of the oven and stove top. Unit drawing 48 amps with full load of oven and all four burners and warming center on. This unit tripped the breaker shortly after first start up and then after then unit ran normal. Suspect faulty GFCI type breaker. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Worcester, MA 01606

Roger R.

Job Details: 08/25/2023

Found unit making ice at this time and bin was full. Checked fan and thermistor in diagnostics. All ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVS02

Near Wrentham, MA 02093

Aimee Z.

Job Details: 08/25/2023

Outlet polarized and groundedFound the condenser coils filled lint no airflowCompressor burnt out overload.Needs sealed systemCust buying new fridge

We serviced a

KENMORE RANGE

Model 790.97423900

Near Wrentham, MA 02093

Aimee Z.

Job Details: 08/25/2023

screws where loose in info switch back rightOhms oven sensor 1000Sent estimate to cust speaking with with wifeOlder oven might buy new

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Vernon, CT 06066

Jeremy B.

Job Details: 08/25/2023

Found a leak at discharge line where it connects to compressor. Repaired leak pulled vacuum then recharged.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lexington, NC 27295

Vincent O.

Job Details: 08/25/2023

Found f8e4 leak sensor error. Found water in leak tray tripping sensor. Removed water from tray. Tested unit and verified no leaks. Instructed customer on soap usage and other possible causes. All functions check ok.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Lexington, NC 27295

Vincent O.

Job Details: 08/25/2023

Found blower wheel rubbing on housing causing loud grinding noises. Housing out of alignment. Order and replace blower wheel and housing. ; ordrng 1 WP694089 (wheel) and 1 WP8577230 (Housing) and 1 W11415783 (Seal.)

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Belchertown, MA 01007

Mike K.

Job Details: 08/25/2023

"End of avenue b, 34 first rd.Replaced control and ran unit for 15 minutes keep sensor wetted, timer decremented quickly for a bit but as kept wet it increased and still showed 53 minutes after 15. Looks to be running good.Did moisture test per tech sheet and light going off/on as adding wet cloth to sensor as it should. Cs to monitor"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Pineville, NC 28134

Jeff L.

Job Details: 08/25/2023

Water filter housing will not discharge filter tried to get it to work but it will not. Need to order new filter housingPart#WPW10394053Return visit scheduled for 8-31-23; ordrng 1 WPW10394053 (Filter housing)

We serviced a

KENMORE WASHER

Model 110.92480200

Near Burlington, CT 06013

Ruben C.

Job Details: 08/25/2023

Checked unit needed doits for agitator replaced digits tested operation normal; used 1 80040 (AGITATOR DOGS) from stock

We serviced a

JENN-AIR OVEN

Model JJW2430WS02

Near Litchfield, CT 06750

Ruben C.

Job Details: 08/25/2023

Checked unit found panel has broken control frame wont stay in place also needs blower gave cust estimate for blower and panel; ordrng 1 WPW10273667 (Blower) and 1 W10672895 (Panel)

We serviced a

GE RANGE

Model JGP963SEK1SS

Near Canton, CT 06019

Ruben C.

Job Details: 08/25/2023

Replaced ignitors tested operation normal all burners igniting normally

We serviced a

FRIGIDAIRE RANGE

Model FFEF3011LBF

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/25/2023

Customers complaint is range not reaching proper temp. Preheated to 350 and all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/25/2023

Installed new parts. Customer to keep a eye on it.

We serviced a

JENN-AIR RANGE

Model PRG3610NP

Near Avon, CT 06001

Ruben C.

Job Details: 08/25/2023

Checked unit found ignitor not pulling enough amps to open valve replaced ignitor tested normal; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Newington, CT 06111

Ruben C.

Job Details: 08/25/2023

Found thermal fuse open gave cust estimate for fuse he customer needs to think about it

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Newington, CT 06111

Ruben C.

Job Details: 08/25/2023

"Started to replace gearcase found inner basket has crack leaking water from balance ring needs new tub leaving other parts with cust; rqstng P&A on 1 W10811957 (Inner basket), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/25/2023

Refrigerator colder on the top shelf and it is anywhere else in the fridge. I replaced pre-A.D. part. Educated customer on proper loading procedures of the refrigerator affect. The temperature of refrigerator is set to factory specifications could not find any faults with refrigerator other than loading procedures at this time. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Amherst, MA 01002

Mike K.

Job Details: 08/25/2023

"Unit has been intermittently working, now freezer warm. Cs thought it had to deal with door sealing, they are all closing fine and making good seal. Compressor and fans running. Measuring 30 in freezer. Frost only on first 3 turns of evap, sealed system issue.Quoted for compressor/evap labor. Denied. Collected for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, MA 01002

Mike K.

Job Details: 08/25/2023

Replaced ice box fans and ran test 36 and verified operation with good flow.; dspstn on spec-tagged invntry: 1 W10846539 FAN

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Northampton, MA 01053

Mike K.

Job Details: 08/25/2023

"Cs says unit will turn off prematurely, not dry felt it wasnt heating right. Also unit would turn on on its own. Wrinkle prevent is off in all modes. Tested on quick dry, unit is heating properly.No errors in history.Ordering control and interface for intermittent operating issues.Office to contact customer when authorization and parts come in to schedule return; rqstng P&A on 1 W11384511 (Console) and 1 W11512515 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/25/2023

Complaint unit not cooling properly. Lights were out touch. Screen on pantry was out. Unplugged refrigerator for 10 minutes 10 minutes. Customer stated in unit started working again. I found no issues with refrigerator here today. Could not find any problems. I did see at one point in time that they did have an air leak on the right side of the refrigerator freezer door. checked out all harnesses could not find any problems pantry is illuminated. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/25/2023

I replaced ice. Been tested operations unit has been making ice. Just fine with no issues. Transferred all the ice into the new bin. Unit dispensing ice now with no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/25/2023

I found sealed system leak UV die leaking from high side coming off of compresser. I repaired leak Inspected sealed system for additional leaks none found. No additional issues found at this time. If you still has issues more than likely a cabinet week.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS20

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/25/2023

Complaint microwave will not work displaying f1e5 I found Complaint true unit will need inverter appliance manager and magnetron to fix. Customer declined repair is going to call whirlpool kitchen aid

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/25/2023

Found hot water off at wall to machine. The customer had set the cycle to hot water. The machine was never getting satisfied with water level or water temperature there were no fault codes present in machine. The unit ran and checked ok(Call complete)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/25/2023

"At the time of visit unit was running with no vibration or sound. I took cover off condenser assembly up top and found fan running correctly, did find one copper line up against the metal housing i realigned the copper line. Other than that I see nothing to cause vibration. Again, at time of visit unit was not making any noise"

We serviced a

MAYTAG DRYER

Model MED6200AYW

Near Franklin, MA 02038

Aimee Z.

Job Details: 08/25/2023

Installed new belt and cleaned lint out of dryer complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/25/2023

Complaint unit not cooling both zones. I found evaporator frozen. I defrosted evaporator found heater wiring unplugged I also found control has 2 stickers on it am ordering control and heater. No additional issues found at this time. ; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Matthews, NC 28104

Jonathan J.

Job Details: 08/25/2023

"I replaced all previously ordered parts tested operations no leaking occurring. As of right now I did have water leaking from chiller tank to valve, but was able to get the lead to stop. No additional issues found.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE and 1 WPW10675033 CNTRL-ELEC"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Oxford, MA 01540

Angel R.

Job Details: 08/25/2023

"Ran diagnostics found F4E3 motor not running, F7E1 no heat. Pump and motor was not running, replaced with truck stock. Tested ok.; ordrng 1 W11085683 (pump&motor)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/25/2023

Found wire burnt at terminal on control board. Cut bad wire away and put new terminal on and reattached to board. Unit has no fault codes. Unit ran and checked ok(Call complete)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/25/2023

Found timer stem broken and knob cracked. Ordering timer and knob. Knob is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/25/2023

Checked and found leak coming from water splash over tub ring. Per Service Pointer W11651001 ordering tub ring. ; ordrng 1 W11590590 (Tub ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/25/2023

"Removed back, unplugged compressor. Plugged refrigerator in, all fans, controls and other components operating properly. Unplugged unit, reconnected compressor, compressor started and running normally. Unplugged refrigerator then plugged back in, on restart compressor would try to start but kick off. Observed a max amp draw of 11.4 amps, issue gets worse as compressor heats up. Ordering compressor kit and related parts. Called Whirlpool Safety, spoke to Eric SR# 7737146830, advised him of finding.; ordrng 1 W11580057 (Compressor kit) and 1 876765 (Tubing kit) and 1 2Xtime (2X time)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Clover, SC 29710

Mitch H.

Job Details: 08/25/2023

"Removed and replaced control board. Reassembled, tested dryer, all functions operating properly. Heating and cycling normally."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 08/25/2023

Removed and replaced main control. Tested and ran dishwasher. All functions operating properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, MA 01606

Roger R.

Job Details: 08/25/2023

Installed new main control in washer. Checked operation all okay

We serviced a

GE WASHER

Model GTW335ASN2WW

Near Meriden, CT 06451

Jimmy R.

Job Details: 08/25/2023

"Checked over unit due to machine grinding when washing, found noise had been coming from clutch found the shifter and spring would not hold in place causing the ring to drop down and start grinding on each other. Unit needs new clutch,spring and shifter to fix noise will order and return ; ordrng 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH01X24434 (Spring)"

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, CT 06451

Jimmy R.

Job Details: 08/25/2023

"Tested unit and found both ovens would not heat up and hold temp, checked power to terminal block and 240v present 120b on each leg, checked oven sensors and found top oven reading 900 ohms and bottom 600 ohms oven sensors not reading correctly. Heated both oven to 350 degrees and found pre heat not going away when reaching temp keeps saying preheating, tried to reset cntrl and same issue. Will order new cntrl and oven sensors parts tentative p/a ; ordrng 1 W11132199 (Cntrl) and 2 WP7430P04460 (Sensor)s, states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Northampton, MA 01062

Mike K.

Job Details: 08/25/2023

"Error codes in history f2e1, f0e0, cleared history and ran diagnostic cycle. Banging in spin cycle with unit empty and noisy, noise coming from belt /cam. Replaced and ran test again. Noise gone, still banging. Suspension is very bouncy. Ordering suspension. Office to contact when part comes in to schedule return; rqstng P&A on 1 W11396716 (Suspension), used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ludlow, MA 01056

Mike K.

Job Details: 08/25/2023

"Unit under 1yr wp warranty, per call date and receipt, took photo of receipt.Evap cover covered in frost, removed and evap clogged, steamed clear and found wire to defrost heater not fully in connector, corrected and tested in diagnostics. Defrosting properly, cleared rest of evap ."

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958FEZ06

Near Springfield, MA 01151

Mike K.

Job Details: 08/25/2023

"Both rf and fr had gotten warm, then we he checked again both seem to be running fine again.Rf temp 40, fr temp (empty) 4, set at 4 for both conpartments.Evap has full frost pattern with a build up also in upper right. Looks like possible door not closed fully and frosted up. Cs complaint of noise when failing as well, likely fan, cleared up excessive build up in upper right."

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/25/2023

"Tested washer and found unit would run a wash cycle then when getting to the spin it would spin at one min and shut done leaving the clothes wet and never spun out, ran diagnostics and checked for errors found no codes in unit ran unit thew step 12 in diagnostics and unit went thew. Ran a quick wash cycle with clothes and machine washed and went threw a spin normally, advised customer unit needed to be calibrated and reset. All operations are now working to specs"

We serviced a

GE WASHER

Model GUD27ESSM0WW

Near Windsor Locks, CT 06096

Gary V.

Job Details: 08/25/2023

"Cleaned drive pulleys of debris and Installed new belt and cycled thru load, and all functions test fine now."

We serviced a

GE REFRIGERATOR

Model GSS20GEWJWW

Near Suffield, CT 06093

Gary V.

Job Details: 08/25/2023

Installed new evap fan and cycled back on and all functions test good. Customer not using ice maker and left in off position. Please allow 24- hours for temps to cool back down. 🙂

We serviced a

ELECTROLUX REFRIGERATOR

Model EI26SS55GS4

Near Westfield, MA 01085

Gary V.

Job Details: 08/25/2023

"Concern is refrigerator panel not functioning, or not responding. Inspected and found main control no longer responding properly. Quoted for repair and she will call. Customer had an electrical fire and/or surge at the home."

We serviced a

WHIRLPOOL DRYER

Model LGR7646JQ0

Near West Springfield, MA 01089

Gary V.

Job Details: 08/25/2023

"Inspected and found motor seized and igniter broken, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/25/2023

"Installed all new parts and ran water threw dispenser,unit now operating properly and water coming out. Checked ice maker and cycled found ice maker now filling and working to specs"

We serviced a

GE REFRIGERATOR

Model GSC23LSRBSS

Near West Springfield, MA 01089

Gary V.

Job Details: 08/25/2023

"Inspected and found flapper Solenoid broken, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM00

Near East Longmeadow, MA 01028

Gary V.

Job Details: 08/25/2023

"Inspected and found dispenser paddles broken, sticking closed and flooded kitchen and housing broken, found housing part nla."

We serviced a

SAMSUNG DRYER

Model DV328ER/XAA

Near Monson, MA 01057

Gary V.

Job Details: 08/25/2023

"Installed new heater and cycled, tested fine.; dspstn on spec-tagged invntry: 1 DC97-14486A ELEMENT"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES1

Near Somers, CT 06071

Gary V.

Job Details: 08/25/2023

Inspected unit and found all burners and bake and broil all working properly at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Springfield, MA 01107

Mike K.

Job Details: 08/25/2023

"Replaced compressor and drier, pulled into vacuum and held. Charged with 2oz r600a.Unit running and pulling into slight vacuum, discharge line heating up. When moving drier to put rear cover on the connector snapped on drier snapped, now too short to cut and solder or lokring.Called techline, sent photo and case sent up to review as unrepairableSt#7737178298; dspstn on spec-tagged invntry: 1 W10898074 COUP LOKPREP SEALANT 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/25/2023

"Tested unit and found machine would not drain water at end of cycle and no soap dispensing from dispenser, ran a test cycle and found drain pump running but not pumping, removed pump and found impeller broken replaced and unit is now draining properly. Checked dispenser and found not opening found dispenser broken and stuck closed, replaced dispenser and ran a diagnostics cycle. checked all operations and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP , used 1 W10861000 (DISPENSER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHB05

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/25/2023

"Tested unit and found fridge section in the 50s and freezer reading around 10 degrees checked frost pattern and found evap frosted up but not a good thick frost, checked compressor and found running hot to touch and drawing .9 amps. Placed unit into a diagnostics and ran a defrost found heater coming on but shutting off to soon not defrosting fully, will order new compressor kit with couplings and control. Advised when parts are in we would call, control board is a special order customer had just received machine and will be calling where purchased from advised unit should be replaced with new machine. Will hold off on order parts until customer finds out whats going on ; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/25/2023

"Checked over unit and found no ice being made and unit not cooling properly, checked freeze evaporator and found frozen over due to not defrosting, melted all ice and forced unit into a defrost, found heater coming on but not getting hot just warm. Checked voltage to heater and found 98v checked wires harness and started to move wires around and voltage would jump, will order new heater with harness and cntrl advised when parts where in due to a special order we will call for return visit, melted all ice unit is cooling and working for now. parts tentative p/a ; ordrng 1 W11566851 (Cntrl) and 1 W11650660 (Heater with harness), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Charlotte, NC 28269

Robert A.

Job Details: 08/25/2023

"Cx complaint that the units LF burner is not lighting. I inspected the unit to confirm the complaint. All other burners work fine just the LF burner does not light. The burner sparks and gas flows, I noticed the burner head was screwed in crooked. I corrected the position and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Charlotte, NC 28213

Robert A.

Job Details: 08/25/2023

"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. The cx said she got the unit earlier this month and showed a receipt dated 8/12/23 from Home Depot (In warranty). I inspected the unit to confirm the complaint. The unit has no error codes in service mode, but it did not start a service cycle. I tried to start multiple normal cycles as well, they did not work either. The UI lights correctly correspond with specific commands, but no action is being carried out. The unit needs a new control board, and UI console just in case, to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11481108 (Control board) and 1 W11561182 (UI console)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Charlotte, NC 28213

Robert A.

Job Details: 08/25/2023

Cx complaint that the unit is not defrost and building ice on the evap wall. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment. The cx said he manually defrosted himself recently. I checked the control and it has the double sticker that its recommended to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11546609 (Control board)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Charlotte, NC 28208

Robert A.

Job Details: 08/25/2023

Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but it does have good airflow. The cx needs a full cleaning of the duct line to the exterior wall to resolve the issue. Job Cmpltd

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28217

Robert A.

Job Details: 08/25/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11239857 BELT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/25/2023

Installed new bin. Tested. Unit still not dispensing. Found yoke stripped. Order and replace auger motor and yoke. ; ordrng 1 W11671282 (Motor) and 1 WP63052-2 (Yoke)

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Charlotte, NC 28214

Robert A.

Job Details: 08/25/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, NC 28216

Robert A.

Job Details: 08/25/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11307244 DOOR LOCK

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Charlotte, NC 28269

Robert A.

Job Details: 08/25/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found unit is cooling fine, I ran multiple test concerning the IM. Test 59,96,97&120. All tests passed except 120, the IM mold did not move at all. I noticed the IM mold stuck in a harvest cycle not finding the home position. The unit needs a new IM to resolve the issue. Cx wants to call to see if she can get the repair covered. I collected the service call fee by CC.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/25/2023

"Customers complaint is washer not spinning out properly. Ran automatic test and found worn hub. Replaced and ran self test but washer shakes really bad basket very wobbly and shaft in gearcase worn. Needs new new gearcase. Basket, and suspension. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket) and 1 W11130362 (Suspension), used 1 W10528947 (HUB) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBC2277RF

Near Lebanon, CT 06249

Jeremy B.

Job Details: 08/25/2023

Found all door seals tearing and not sealing properly causing condensation. Needs new gaskets. ; rqstng P&A on 2 241778307 (Gaskets)s and 1 5304501270 (Freezer gasket)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW08

Near Windham, CT 06226

Jeremy B.

Job Details: 08/25/2023

Natalies new parts set to recommended temps please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Windham, CT 06226

Jeremy B.

Job Details: 08/25/2023

Installed new hub and washplate ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Belmont, NC 28012

Ryan S.

Job Details: 08/25/2023

Return to install parts ordered. Installed control and Ui. Ran unit and verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, NC 28269

Ryan S.

Job Details: 08/25/2023

"Customer complained unit wont drain. Replaced drain pump and found unit still not draining. Found control short, ordering control board. Informed customer office will call when job is authorized and part come in. ; ordrng 1 W11419171 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5HVEXVB02

Near Charlotte, NC 28269

Ryan S.

Job Details: 08/25/2023

"Retuned to install compressor. Installed compressor and pulled vaccum. Had leak. Fixed issue, vacuumed again, good pressure for 20 min, filled with 5oz r134 frost pattern started. Verified proper cool. Informed customer to give 24- hours for proper cool. 48 for ice maker. Verified proper operation."

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near Matthews, NC 28105

Jeff L.

Job Details: 08/25/2023

The unit will not operate when putting it into bake. It kicks right back out no fault code present advised customer that we need to to order new UI. GAVE CUSTOMER A QUOTE FOR 7 days. Will call if repair is wanted.; ordrng 1 W10319322 (Control panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/25/2023

Needs ice bucket ; ordrng 1 W10910401 (Ice bucket)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, NC 28270

Jeff L.

Job Details: 08/25/2023

Found water in overflow pan causing flood sensor to throw fault code E8 F4. I cleaned all water out of pan and ran unit thru service mode found no fault codes also ran unit thru normal wash cycle found no leaks anywhere. All hoses and all plastics plastics holding water are good. Advised customer if needed call back. Unit ran and checked ok(Call complete)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/25/2023

Installed harness and drain pump. Tested and washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/25/2023

Customer complaint is that washer would not spin or drain. Ran diagnostics and found error code F9e1 long drain. Inspected and found drain hose kinked going into drain. Ran drain and spin successfully.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/25/2023

Customer complaint is that washer is not draining. Found water in basket. Drain pump impeller not turning. Ordered drain pump. ; ordrng 1 W10906604 (pump-water)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Cromwell, CT 06416

Chuck M.

Job Details: 08/25/2023

Customer complaint is that washer lid would not open and washer not draining. Inspected and found drain pump impeller seized. Quoted P&L. Customer will buy new.

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Paxton, MA 01612

Roger R.

Job Details: 08/25/2023

"Found glass top lifted on the left side. Unit mounted in cabinet correctly. Ui twill need a new top. Will order new top and return to install. ; ordrng 1 W11051484 (Top, glass)"

We serviced a

MAYTAG DRYER

Model MED6630HW2

Near Southbridge, MA 01550

Roger R.

Job Details: 08/25/2023

"Found unit not spraying out nozzle when unit is in steam refresh mode. Will need a new valve assembly. Will order and return asap. ; ordrng 1 W11216837 (Valve, water)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW00

Near Rocky Hill, CT 06067

Chuck M.

Job Details: 08/25/2023

Installed defrost control and thermostat. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hartford, CT 06106

Chuck M.

Job Details: 08/25/2023

Customer complaint is that ice maker does not make enough ice. Refrigerator is in a state courthouse in a break room. High traffic area. Explained that ice maker only makes 8 cubes per cycle. ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Holden, MA 01520

Angel R.

Job Details: 08/25/2023

"Screw holes are damaged, could not replace hinge. See quick pics. Spoke to tech line, deemed unrepairable advised customer call trade care. SR#7737179541"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL1

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/25/2023

Found unit not draining. Removed hose from trap and drained into bucket. Unit draining properly. Found clog in ptrap. Able to push through. Tested and verified proper operation. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/25/2023

Sr#7737179708. Unit is deemed non repairable due to leak in cabinet. System has been pressurized with 125psi nitro and all lines bubble tested. No visible leaks. Unit is leaking all Freon out in a couple of days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHM06

Near Windsor, CT 06095

Chuck M.

Job Details: 08/25/2023

Installed evaporator fan motor. Fans started running. Advised customer to allow time for unit to stabilize and reach proper temperature. ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/25/2023

Complaint will not dispense ice heavy frost have to clean every other day from ice bin runs all the time makes ice fine. I found broken harness at bottom of door. I found ice chute not sealing. New door comes with everything typically. Ordering control as harness was sparking I made sure that would not continue by unplugging. ; ordrng 1 W11551458 (Door ss) and 1 W11566891 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/25/2023

"Complaint not making ice. I found unit icemaker will cycle, but will not dispense water. I found water is turned on two unit hoses are not pinched. Water valve is not getting any water past it. I also found icemaker and icemaker plastics are damaged due to freezing dripping unit will need icemaker and valve to fix. No additional issues found no cooling issues found at this time either Office to call customer when parts come in ; ordrng 1 W11455388 (Valve) and 1 W11455232 (Ice maker)"

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Milford, MA 01757

Aimee Z.

Job Details: 08/25/2023

Installed new Cntrl nd ran diagnostics complete

We serviced a

WHIRLPOOL MICROWAVE

Model GH7155XHS1

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/25/2023

Found unit not heating and making loud buzzing noise indicating bad magnetron. Magnetron NLA. ; rqstng P&A on 1 8171874 (magnetron)

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/25/2023

"Installed new lights and bin. Mistakenly Filter housing was never ordered. Ordering filter housing. ; ordrng 1 W10862461 (housing), dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/25/2023

Found f1e1 ACU failure. Attempted reset. No resolve. Order and replace ACU. ; ordrng 1 W11672039 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dallas, NC 28034

Ryan S.

Job Details: 08/25/2023

Customer complained unit not working. Upon arrival found motor just humming when out into spin or agitate modes in service mode. Found capacitor bad. Replaced capacitor and reassembled unit now spinning. All other functions in service mode also working prop. Verified prop operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

Contact Us Today

About Us