"Arrived and customer stated Maytag gave autho for service, but no autho in ticket, customer going to callback.; saved tckt"

"Inspected and found vibration noise coming from evap fan motor and housing, attempted to insulate with tape, but still noisy, will order parts and call when they become available.; ordrng 1 W11661931 (Motor) and 1 WP67006337 (Fan blade) and 1 67006424 (Shroud)"

"Arrived and found unit needed to be pulled out on soft pine wood floor, advised customer of possibility of damage and offered to reschedule if she wanted to arrange different moving options before repair was done, she declined, had damage waivers signed. Pulled unit out and replaced main acu. Cycled and tested fine. After pushing unit back into place, found slight marring on floor, and took pics.; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"

"Inspected and found tachometer fault, open capacitor and changed out with new capacitor and ran calibration and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

Tested unit and found washer would not start a wash cycle unit would come on and never lock causing unit to not wash. Ran diagnostics and found lid lock error F5e3 checked in diagnostics and found lock not moving just clicking lock faulty. Replaced lock and recalibrated unit ran a wash cycle and all operations working to specs ; used 1 W10861642 (DOOR LOCK) from stock

"Tested unit and found machine leaking water again randomly, checked over machine for leaking water and could not see any dripping or leaking wile running a heavy load, went threw all connection and found rear vent on tub looked to be where water was over flowing and coming out onto floor, adjusted tube and added a piece of tape to stop from leaking advised customer on using to much soap and cleaning unit regularly. Advised customer Could not see any leaking wile there and running unit as of now machine is working to specs"

"Tested unit and found machine filling with water but never washing, ran diagnostics and checked for errors found F4e3 wash motor not running or faulty ran unit thew a self test and found no motor coming on, hacked 120v to motor and unit is getting voltage and just humming sump&motor faulty will order and replace. Parts tentative p/a ; ordrng 1 W11665769 (Sump&motor)"

Checked unit found ref evap frozen over completely drip pan warping ordering tray and fan motor ; ordrng 1 W11457241 (Drip pan) and 1 W11249952 (Fan motor)

Checked unit found ice build up towards fan going to damper possible door was left open cleared iced getting air thru damper damper is opening

"Tested unit an found water dripping in fridge section, removed cover and found ice building up on evap causing water to drip. Melted all ice and forced unit into a defrost cycle unit is defrosting, checked all thermistors and found working properly and sensing as designed, found evap had fallen down from clips reattached and placed unit into an automatic defrost cycle advised customer to watch unit is any water or ice is forming plz call back advised to give 24 hrs so temps can regulate"

Installed control and tested. Showed customer it works.

"Cx complaint that the unit is making a loud noise while running. I inspected the unit to confirm the complaint. I used the selector switch key and put the unit into diagnostics. I ran test 10 for the dryer for about 15 minutes. The noise came eventually, its the blower wheel scraping as it turns. The unit needs a new blower wheel to resolve the issue, Im ordering the motor just in case the motor will not separate and I have to cut the axle. Im ordering Th parts for the return visit. I collected the payment in full by CC from Luis Moreno by phone.; ordrng 1 WPW10349492 (Blower wheel) and 1 W11234001 (Motor)"

"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I also installed a new led for the fc and tighten d the door handle, the light blew.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER , used 1 10695459 (Led) from stock"

"Tested dryer and found unit not drying clothes for customer, ran timed dry cycle and found ignitor glowing and unit kicking on then never coming back on again in and kicking off. Removed access panel and found gas valves making loud buzzing when trying to light then kicking off gas valves faulty. Replaced valves and ran unit thew a timed dry and sensor dry checked all operations and unit is now lighting and operating to specs; used 1 279834 (COIL KIT) from stock"

"Found unit not draining tub fill with water, try canceling cycle and found unit not draining. Check drain pump and found other blue wire terminal broken off, repair terminal with new connector and check unit draining and working to specs."

Complaint freezing in fridge. Fridge is set to 1 temp inside fridge is 36. Pressures good. Adjusted the freezer temp to min. And needs more product in unit. Unit tested ok.

Unit has a gas leak from the junction of the gas line to the regulator. Applied thread seal torqued line unit is fully operational with no leaks.

"Door has been replaced by the distributor, customer states the upper door gasket is torn contacted tech line to report findings; ordrng 2 W10830162 (Seal)s"

Units fresh food evaporator cover is frosting up due to air intrusion into the fridge from faulty gaskets. Unit also has ice melting in the bin from intrusion through the ice chute. Quoted 782.88 customer needs to think on it.

"Customer states all the dishes washed in the unit are cloudy and the machine has a residue in it. Unit has no rinse aid instructed customer on proper use and care of the unit. Ran sanitize cycle all units functions are normal. Customer is using old compromised soap instructed customer that new detergent will help with the issue customer makes soap for a living and uses the dishwasher to clean the pans. Contacted Techline, Techline states the soap left in the pans will cause residue because it is not dish detergent sr#7736538598"

Upon inspection found has frost buildup in the fresh food. Customer states freezer thawed but has since started cooling again. Frost buildup caused by the evaporator coil not defrosting correctly. Place unit into service mode to find the defrost thermostat is reading correctly indicating a faulty control. Quoted ; ordrng 1 W11172798 (Control)

Unit is not making ice to dispensing Water due to a faulty valve.; ordrng 1 W11567335 (Valve)

Installed new valve unit is filling properly.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

"Customer complain unit not cleaning well check unit found rinse aid door open letting out all the rinse aid causing suds. Run diagnostic and check operations, add clear door to see washing operation. Unit washing to specs all operations normal."

Cx complaint that the unit is making a rattling noise. I inspected the unit and confirmed the complaint. I found the idler and rollers are worn and need to be replaced. Im ordering the parts for the return visit.; ordrng 1 W10837240 (Idler pulley) and 2 WPW10314173 (Drum rollers)s

"Removed and replaced dryer drum. Tested, dryer operating properly and quietly. No unusual noises."

"Checked unit found agitator and gearcase teeth worn down will not grab wash plate ordering gearcase and washplate; ordrng 1 W11454734 (Gearcase), rqstng P&A on 1 W10902814 (Agitator)"

Replaced ice bin switch and led module bin working normally and led is lighting normally tested operation normal

"Needs helper dolly is too short unit has to be pulled out completely putting helper in p/a left parts with cust will need rivet tool on return; rqstng P&A on 1 Hepler (Helper), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

Replaced control ran diagnostics normal cooling normally advised cust to give 24 hours

Replaced ice maker pushed reset button and tray started turning

"Inspected and found f1 fault, indicating main acu broken. Main acu is nla."

"Inspected and found tub hub stripped, replaced with new hub and cycled,tested fine.; used 1 W10528947 (HUB) from stock"

"Unit is not tumbling, at first was humming, then just stopped all together. Found blower wheel jammed with lint, cleared and unit working properly"

"relay intermittently sparking on main control board during bake. Ordered control, office to contact customer when part comes in to schedule return.; ordrng 1 WPW10586737 (Main control assy)"

Replaced part and unit running normal. Customer asked to leave the top shelves off so they could finish cleaning the refrigerator. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR

Replaced part but error code F10E4 diverted tested 2.98kohm will order another sump pump. All parts are left installed in the unit.; ordrng 1 W11460946 (Wash Pump)

Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak

Runs no heat dosent have the full voltage coming to terminal block

Complaint gasket is broken. Top left of the gasket broke off the clips. Needs new gasket. Called whirlpool techline sr#7736534675. Called safety they approved a one time auth for parts and labor to replace the gasket. Auth w179w60wpl1. Replaced gasket tested ok.

"Covered under 1yr wp warranty, took photo of receipt.Unit just purchased.Unit is making little ice.Cs thermostat shows 0 in fr, measured 5 on digital thermostat.Advanced icemaker and harvested fine, refilled and water level is good.Measuring 36 in rf.Tech sheet does not give ice production numbers, also not listed in user manual, but normal operation is to fill given bin in 24 hours.Turned fr to next coldest setting and ordered icemaker assy.; ordrng 1 W11546935 (Icemaker assy)"