We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Newton, NC 28658
Ryan S.
Job Details:
08/24/2023
"Returned to install parts ordered. Took off old compressor and evap, installed new compressor and while installing new evap evap was damaged tried to replace lockring but can fit another lockring on evap. Ordering new evap coil. And lockring fittings. I formed customer office will call when part comes in to schedule return call. ; rqstng P&A on 1 W11546692 (Evap coil) and 1 W11504448 (Coupler 1) and 1 W11506620 (Coupler 2), dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11504448 COUPLER"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Iron Station, NC 28080
Ryan S.
Job Details:
08/24/2023
Retuned to install new glass door and handle. Installed new glass door and handle and reassembled unit. Took pictures and showed customer. Verified proper operation
We serviced a
KITCHENAID RANGE
Model KGSC308LSS0
Near Gastonia, NC 28054
Ryan S.
Job Details:
08/24/2023
"Customer complained unit front left burner wasnt working. Tried cleaning out orifice and was able to get proper gas flow after clearing debris from inside burner orifice. Customer also complained lights in oven not working And if he shakes unit left side bulb will come on and off. Upon inspection found wire damaged to light bulb socket, causing short to bulb socket. Was able to repair wire and left side light came on, found right side light bulb just needed replacing ,informed customer to just buy bulb for that issue and showed him how to install bulb, and that bulbs were not covered under warranty. Verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Blacksburg, SC 29702
Mitch H.
Job Details:
08/24/2023
"Checked dryer and found noise coming from motor pulley. Has a crack on back end. Ordering pulley. Called Randy, scheduled return visit for 8/30 12-5.; ordrng 1 WP8066184 (Motor pulley)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Thompson, CT 06277
Roger R.
Job Details:
08/24/2023
Cust states unit not starting. I found unit starting okay and no error codes. Instructed on how start button works per service pointer number 11679421
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Berlin, CT 06023
Jimmy R.
Job Details:
08/24/2023
"Tested unit and found machine would not start a cycle and main display would not function, checked control and found only few buttons lighting up and flashing but never staying lit up tried running a diagnostics cycle and found unit not going threw, checked voltage to main cntrl and 120v and green light on at cntrl board checked voltage to display and no power, removed display and found solider joints bunt and green also panel separating and not sticking down. Unit needs new main cntrl,display and console parts tentative due to main cntrl specially ordered advised when parts are in we would call for return visit ; ordrng 1 W11460962 (Cntrl user interface) and 1 W11460908 (Console) and 1 W11506011 (Cntrl)"
We serviced a
SAMSUNG RANGE
Model NE59T4311SS/AA
Near Somers, CT 06071
Gary V.
Job Details:
08/24/2023
"Inspected and found circuit breaker tripped, turned circuit breaker back on and cycled bake and burners on stove, circuit beaker tripped again after about 2-3 minutes of cycle time. Ohmed and visually inspected elements and switchs and found no problems with stove. I believe circuit breaker is weak and worn out and informed customer. 30 days on trip fee."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TS8
Near Enfield, CT 06082
Gary V.
Job Details:
08/24/2023
Inspected and couldnt detect any odors. Customer may have already cleaned up the issue. All functions test fine at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FTX03
Near Enfield, CT 06082
Gary V.
Job Details:
08/24/2023
"Installed new ice maker and tested fine, but needs new feeler arm, will order and return.; ordrng 1 W11342242 (Ice maker arm)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28214
Robert A.
Job Details:
08/24/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found thermal damage at the terminal block and cord. The cord and block need to be replaced. I replaced the cord and terminal block from TS. I charged for the cord. I tested the unit for the cx. The unit is working as designed.; used 1 279320 (TERMINAL BLOCK), and 1 WX09X10019 (Power cord) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Southbridge, MA 01550
Roger R.
Job Details:
08/24/2023
Found unit packed in frost again. I initiated diagnostic and turned heater on and it came on and started defrosting. Checked and found main control to be one of the units with a bad control per service bulletin W11642483Will need to order a new control for this unit.Customer had also mentioned that the fill line is leaking. Found fill line from house had been chewed by rodents and is cut completely. Informed customer that this is not part of the refrigerator and not covered by warranty or contracts.. advised to have plumber run new line. ; ordrng 1 W11546609 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Brookfield, MA 01506
Roger R.
Job Details:
08/24/2023
Installed new console and control. Service bench entitlement states unit was issued on 8/22/2022 so under warranty period. All checks okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Westfield, MA 01085
Mike K.
Job Details:
08/24/2023
"Unit has been unplugged, so completely defrosted. Replaced heater and control, plugged unit drain n and compressor/ fans running. Cs to monitor"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Woodstock, CT 06281
Amanda R.
Job Details:
08/24/2023
Replaced ice maker been cooling normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Southington, CT 06489
Jimmy R.
Job Details:
08/24/2023
The housing ppl had come out to look at machine its all set does not need service ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Southington, CT 06489
Jimmy R.
Job Details:
08/24/2023
"Checked over unit and found frost forming on the freezer door and cabinet found warm air getting into freezer due to gap around freezer and fridge cabinet, added silicone to fill in gap around cabinet adjusted door gaskets and they are all now sealing and operating properly. Advised customer there may be some moisture inside freezer or around cabinet when its muggy out this is normal operation all fridges will get some moisture depending on how much ur in and out if the unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Southington, CT 06489
Jimmy R.
Job Details:
08/24/2023
"Checked over unit and found door open led staying on and chiming door open when doors are closed, checked over all door switches and found freezer door not hitting door switch properly found door has a big gap on the top and small on bottom, tried to adjust door and found door warped causing it to not hit door switch door is to far away. Will order new door assembly stainless advised part is a special order and will be shipped to home advised to plz check for damage ; ordrng 1 W11435351 (Freezer door stainless)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
08/24/2023
"Tested unit and found customer had been running a wash cycle and unit keep filling never stopping until unplugging machine, ran diagnostics and checked for errors found no codes, ran a self test and unit filled and drained properly, recalibrated machine and unit shut down and worked as designed. Ran a wash and a spin and unit filled hot and cold valves shut off and on, checked water valves to be safe and tapped on valve then valve stayed on. Will order new valve assembly to be safe parts tentative p/a ; ordrng 1 W11127357 (Valve), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Woodstock, CT 06281
Amanda R.
Job Details:
08/24/2023
Making a noise randomly from ff section had damper cycle motor noisy on damper replaced damper assembly operation normal ; used 1 WPW10594330 (DAMPER CNTRL) from stock
We serviced a
GE DISHWASHER
Model DDT700SSN3SS
Near Southampton, MA 01073
Mike K.
Job Details:
08/24/2023
"Cs run with affresh and cycle after same thing, says stopped at about 20 minutes into cycle. Filter is clear. Tested light wash. Filled fine and water level looks good. Drain directly into some no drain line, repositioned drain hose to go up farther in cabinet before going to drain for better air gap.Let unit run for about 30+ minutes, gave h2o error during a fill mode at that point, water level seemed ok.At this point looks to be pressure switch, with inlet valve and main control also being a possibility. Quoted for pressure switch , valve and and control.Cs has a contract through Home Depot, but was told to pay for repair and they would be reimbursed.; ordrng 1 WD15X26078 (Inlet valve) and 1 WD21X27998 (Control) and 1 WD21X25468 (Pressure sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Holyoke, MA 01040
Mike K.
Job Details:
08/24/2023
"Both sections too warm, 55 in rf, 46 in fr. Acting Same as before repair.In diagnostics showing open fr thermistor. Removed fr evap cover and no frost on evap. Noticed light not working, but would when opening other doors. Went to test thermistor and found plug not fully seated, pushed in and light came on and now passing thermistor test.Ran test 4. Rf evap fan running at step 4, fr evap running at step 5 and starting to get frost on fr evap.Going to have cs monitor. If continues redo sealed system but it looks like a loose harness was the issue. Did check fr evap for leaks with uv light/goggles all clear."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Killingly, CT 06239
Amanda R.
Job Details:
08/24/2023
Replaced control tested bake and broil multiple times preheated oven to 350 operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW9640XW00
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/24/2023
"Moldy bellow, advised customer to replace if possible and going forward to run affresh cycles once a month. Also problem draining due to blockage in pump. Quoted customer on bellow and pump cleaning."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details:
08/24/2023
"Installed heater, problem persisted. Unit is hard wired and cannot test voltage at the element connections, not enough slack. Element getting voltage, possible bad wire harness. Will order new control for precaution.; ordrng 1 W11410066 (Control) and 1 W11568793 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Clover, SC 29710
Mitch H.
Job Details:
08/24/2023
"Confirmed model and serial number and checked entitlement, dryer under warranty. Checked dryer operation, heating and cycling normally, no evidence of overheating. Ran diagnostics, only stored error code was F2E1 stuck button. Ran HMI test, all buttons respond correctly. Ran timed dry on high heat, operating properly. Ran wet towel test for sensor dry, no issues found. Dryer operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/24/2023
"Confirmed issue. Entered diagnostics, ran water dispenser test 96, valve actuated and dispensed water, exited diagnostics and tested dispenser. No water when pad is pushed. Requesting P&A for a user interface, pad and switch. Pad on back order. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11087492 (Switch) and 1 W11533213 (User interface) and 1 W11251709 (Pad)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/24/2023
"Tested and found squealing noise coming from idler pulley. Disassembled dryer, installed dryer kit, cleaned idler pulley shaft. Reassembled, tested, dryer operation quietly and properly.; used 1 4392067 (Dryer kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/24/2023
"Tested and found ice maker would not cycle. Replaced ice maker, tested, now cycles and fills properly.; used 1 W10884390 (Ice maker) from stock"
We serviced a
WHIRLPOOL RANGE
Model JDS9860CDS00
Near Charlotte, NC 28212
Jeff L.
Job Details:
08/24/2023
Cleaned all burner caps and burner heavy build up of scum and food particles. Tried all burners and they are working great.(Call complete); ordrng 1 WPW10406243 (Burner) and 1 WP74005890 (Ignitor) and 1 WP8284669 (Burner cap)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28227
Jeff L.
Job Details:
08/24/2023
"Put unit into service mode had no fault codes. Unit will just stay on sensing I checked actuator,motor,belt,capacitor all checked good I ordered 2 parts for repair will return august 30th amPart#W11170319Part# W11210459; ordrng 1 W11170319 (Control) and 1 W11210459 (Water valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28210
Jeff L.
Job Details:
08/24/2023
Replaced agitator ordered by previous tech ran unit thru service mode no fault codes. Ran unit on drain spin unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Charlotte, NC 28226
Jeff L.
Job Details:
08/24/2023
Put unit into service mode and got a E5 error code the ice fan is running the ice maker will cycle and get water it just will not harvest. Per fault code Im ordering 2 parts. Office will call customer when parts come inPart#W11658802Part#W10646867; ordrng 1 W11658802 (Ice maker) and 1 W10646867 (Ice bin sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Matthews, NC 28105
Jeff L.
Job Details:
08/24/2023
Per whirlpool service bulletin Technical Service Pointer #: W11476730 I advised the customer there is no repair that can be done for this unit. New design new way of removing the heat. At this time nothing more I can do.. unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MHW6000XW1
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/24/2023
Replaced door lock from prior tech diagnostics. Put unit into service mode there were no fault codes. Put unit into normal wash cycle it filled and rotated. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details:
08/24/2023
Control wont start up opened console took picture has cockroaches explained we cannot service unit
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Prospect, CT 06712
Jimmy R.
Job Details:
08/24/2023
"Checked over unit and found ice maker bin freezing ice to a solid block, checked ice maker and found loose and cracked leaking water into bin and freezing. Replaced ice maker and unit is now cycling and filling properly secured ice maker to stop from moving, wile checked ice maker found left and right freezer rails hard to pull out found bearings broken will order new left and right rails, parts tentative p/a ; ordrng 1 WPW10397636 (Draw rail left) and 1 WPW10397635 (Draw Rail right), used 1 W10884390 (ICE MAKER) from stock, states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WTW4955HW
Near Windham, CT 06256
Amanda R.
Job Details:
08/24/2023
Canceled service at door
We serviced a
WHIRLPOOL WASHER
Model WTW5000W1
Near Kershaw, SC 29067
Jonathan J.
Job Details:
08/24/2023
"Complaint start button is jammed. Cannot get start button to release. I found start button was pushed into hard. I had to take control board off of panel to release start button. I performed a diagnostics cycle. No error codes and fault history. Button that was stuck is not part of the control board. It is part of the panel and it is a separate part from the panel. If customer calls back, we will need to order the panel and the button."
We serviced a
SPEEDQUEEN WASHER
Model AWNE9RSN115TW01
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
Complaint latch broke I found unit has a 7 year part and labor warranty. Unit needs latch plastics to fix latch is falling down into washer customer going to call speed queen declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
Door light will not turn off on the outside refrigerator occasionally will start chiming randomly. I found freezer light switch was completely frozen over due to a door gasket that was not sealing properly. I heated up door gasket and allowed gasket to reform to freezer. No more air leaks occurring from door gasket Door light switch is now operating normally.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
"Replace user interface, tested operations all functions are now operable. No additional issues found microwave and oven are both heating fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
"Complaint dishwasher is leaking I found inner door warped am ordering inner door. Address in system is wrong. Customer in edge water community. To the right 10017 Jack Nicklaus Dr, Lancaster, SC 29720 gps takes you to the street if using Waze no other gps can find address or street as of now new build construction. Door on back order office to call customer when part comes in. ; ordrng 1 W11676896 (Inner door)"
We serviced a
MAYTAG WASHER
Model MHW8200FC
Near Northampton, MA 01062
Mike K.
Job Details:
08/24/2023
"F3e1 error code, drain pump running and door locked. Let unit run, no water in tub. Eventually timed out and unlocked. Able to remove clothes and tested in quick wash, error code came right up and unit locked again with pump running.Mod / serial tag is worn off and unreadable. Guessed at model by looking at dryer tag. Found pressure sensor number, replaced and tested on rapid wash, operated fine, but lots of suds. Ran several cycles to help clear build up, using towel to remove excessive suds.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Westhampton, MA 01027
Mike K.
Job Details:
08/24/2023
Unit has been leaking from filter head in rf. Replaced head assy and tested several glasses of water with no leak found.
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0AS04
Near Troutman, NC 28166
Vincent O.
Job Details:
08/24/2023
Installed new bake element. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Troutman, NC 28166
Vincent O.
Job Details:
08/24/2023
Found evap getting frozen over. Customer has thawed several times. Order and replace heater assembly. ; ordrng 1 W11650662 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wethersfield, CT 06109
Chuck M.
Job Details:
08/24/2023
Customer complaint is that washer does not spin out clothes. Inspected and found hub worn. Ordered hub. ; ordrng 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8969SDM0
Near Rocky Hill, CT 06067
Chuck M.
Job Details:
08/24/2023
Customer complaint is that upper rack adjuster was broken. Replaced adjuster and tested. Showed customer it works. Customer also stated that lower rack wheels are all broken. They will repair at later time or on their own. ; used 1 WPW10546503 (ADJUSTER) from stock
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Glastonbury, CT 06073
Chuck M.
Job Details:
08/24/2023
Installed cooktop and customer tested. Checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28214
Robert A.
Job Details:
08/24/2023
"Cx complaint that the garbage disposal is now making noise after the last repair on 7/10. I inspected the unit to confirm theres no other complaint. The DW works fine, the cx ran the disposal and said the noise it makes a new since the last repair. I explained that I came to service the DW and with the last repair being about 40 days ago its hard to determine if my previous service caused the new noise. I asked why she waited so long to call it in, she claimed to be out of town and had to cancel the previous appointment. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Auburn, MA 01501
Roger R.
Job Details:
08/24/2023
"Installed new compressor and recharged with 64g R600A refrigerant ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/24/2023
Complaints not cooling properly in the refrigerator nor the freezer. I found evaporator fan motor had failed. I replaced evaporator fan motor. Inspected evaporator evaporator producing a full frost pattern. No additional issues found with refrigerator or freezer or compressor at this time. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
08/24/2023
"Complaint dryer keeps turning itself off in the middle of a cycle. Even on timed dry will run just fine. Issue is intermittent when it occurs. Control will go completely blank and say power failure. I checked voltages voltages are correct no lose power cords found at this time suspect when is she was occurring per customer, touch screen completely freezes, and locks up Customer Hass to unplug dryer to get dryer to start to work again. ; ordrng 1 W11525997 (Control) and 1 W11419056 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
08/24/2023
Complaint not drying dishes properly have a Sudsing period I found have a Sudsing issue occurring I found F7 E1 error code I found heating element has failed completely as well. Replaced heating element tested operations cleared. All error codes. Everything is now working properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Southwick, MA 01077
Mike K.
Job Details:
08/24/2023
Unit covered under warranty through Costco extra 1yr warranty and 5yr sealed system warranty per service bench.Compressor running and no cool either section.Ordering compressor/evap/drier. Office will contact cs when parts come in to schedule return. 2x time job; ordrng 1 W11536253 (Evaporator) and 1 W10507884 (Compressor) and 1 2xtime (2x time) and 2 W11506635 (Processing rube)s
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Windham, CT 06280
Amanda R.
Job Details:
08/24/2023
Replaced dryer kit and put on new door seal tested sounds normal ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Installed new drive assembly. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Found f4e4 error. L2 less than 50v. Verified proper incoming power. Order and replace main control. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
No problem found with unit. Smell is normal of burning fuel. Control panel does get hot during operation as this is where the oven vent sits directly under panel. Checked and verified unit is cycling properly and flames are burning properly. All functions check ok. 7737126488 documented with safety.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Unable to duplicate complaint at this time. Customer states entire floor was flooded. States that he sucked something out of standpipe and used draino in standpipe. Unit worked 2-3 times with no leaks. Only evidence found of leaking is from load and go tank and bellow. Both small leaks and not likely to flood floor. Instructed customer to keep watch and try to catch leak if possible before return. Order and replace tank and bellow. ; ordrng 1 W11314648 (bellow) and 1 W11318830 (tank) and 1 W11628814 (O ring.)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/24/2023
Sr#7737169406. Found motor windings reading open at control. Checked winding directly at motor. All windings reading 16ohms at motor. This is normal. Order and replace harness. ; ordrng 1 W11685752 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near China Grove, NC 28023
Vincent O.
Job Details:
08/24/2023
"Installed new drive assembly. Tested and verified proper operation. All functions check ok. No more grinding. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11550891 AGITATOR"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Holden, MA 01520
Roger R.
Job Details:
08/24/2023
Part not sent out to me. Called office and confirmed. Called client and informed them the office would call to reschedule as soon as possible. NEED PART ATTACHED TO TICKET. ; O-emld tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AB0
Near West Brookfield, MA 01585
Roger R.
Job Details:
08/24/2023
"Found unit leaking from defrost drain tube. Drain is clear from ice. Unit will need a new drain tube. Will order and return. ; ordrng 1 241830905 (Hose, drain)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Belmont, NC 28012
Ryan S.
Job Details:
08/24/2023
"Customer complained unit making noise during spin. Confirmed noise upon inspection found tub nut was slightly loosing. Causing tub to make noise during spin. Tightened nut and put unit in spin. Unit now working properly. Customer also complained unit not filling enough, informed customer on how unit will fill to different depths depending on what level is selected and even then can be different levels but will fill and start washing. Ran component activation and inlet valve is working properly informed customer to clean out filters on inlet valve if water slows since they have a well it may also be that and that that issue isnt covered under warranty . Verified proper operation of unit."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF4A
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/24/2023
Found needs new latch broken replaced from gas and tested complete ; used 1 5304525218 (Latch) from stock
We serviced a
GE REFRIGERATOR
Model GNE29GSKBSS
Near Suffield, CT 06078
Gary V.
Job Details:
08/24/2023
"Inspected and found ice chunk in ice maker, cleared out and tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Gary V.
Job Details:
08/24/2023
"Inspected and found compressor shutting down on overload, needs new compressor will order and return.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Process stub)"
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ0
Near Longmeadow, MA 01106
Gary V.
Job Details:
08/24/2023
"Inspected and found drive coupler and lid switch broken, will order and return. Also informed customer about clogged vent and he will get that repaired.; ordrng 1 WP3355806 (Lid switch), dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chicopee, MA 01020
Gary V.
Job Details:
08/24/2023
"Installed new door seal, didnt solve problem. Door liner is not holding seal in place, needs new door. Will order and part will be shipped to customer and they will call when part arrives.; ordrng 1 LW10672972 (Ff door stainless w/gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details:
08/24/2023
Removed and replaced right side refrigerator door gasket. Used heat gun to mold gasket and ensure proper seal. Gasket sealing correctly around full perimeter of door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Ludlow, MA 01056
Gary V.
Job Details:
08/24/2023
Installed parts listed and cycled and tested fine.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Springfield, MA 01109
Gary V.
Job Details:
08/24/2023
Installed belt and cycled tested fine.; dspstn on spec-tagged invntry: 1 137292700 BELT
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Windham, CT 06226
Amanda R.
Job Details:
08/24/2023
F7e1 f0e0 F7e4 f0e9 ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Troutman, NC 28166
Vincent O.
Job Details:
08/23/2023
Found f6e0 UI disconnect. Verified connections good. Customer says there are multiple errors that have occurred including power failure and not updated. Order and replace control and panel. ; ordrng 1 W11448961 (Control) and 1 W11598175 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Simsbury, CT 06070
Ruben C.
Job Details:
08/23/2023
Received door damaged reordering door ; ordrng 1 W11546134 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWS09
Near Torrington, CT 06790
Ruben C.
Job Details:
08/23/2023
Checked unit working normally damper working normally temp at 36 in ref cust unplugged unit said it started working ok after; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Bristol, CT 06010
Ruben C.
Job Details:
08/23/2023
Replaced motor and control tested operation normal ran test normal; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Troutman, NC 28166
Vincent O.
Job Details:
08/23/2023
"Found belt broken and motor pulley broken causing burning smell. Replaced motor and belt. Unit is currently outside and has no power supply to test. Unit is under warranty. ; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Mooresville, NC 28115
Vincent O.
Job Details:
08/23/2023
Found unit is cooling but suction line is frozen all the way back to compressor. This has caused leak and flooring to buckle. Pressures are good. Unit running -10psi on low side. High side 70. This is normal. Released a little more Freon. Order and replace compressor and evap. ; ordrng 1 W11370574 (Compressor) and 1 W11578004 (Evap)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Oxford, MA 01537
Gary V.
Job Details:
08/23/2023
"Inspected and found door discolored and not closing properly, will order parts needed and return.; ordrng 1 W11166841 (Outer door skin) and 1 WPW10612925 (Nameplate)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Oxford, MA 01542
Gary V.
Job Details:
08/23/2023
"Inspected and found lid lock broken, replaced and cycled, tested fine.; used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Westfield, MA 01085
Mike K.
Job Details:
08/23/2023
"Freezer has been staying cold, rf warm and intermittently cools, verified temp findings and damper operation. Evap fan motor not running, compressor is.Evap has large ice block in upper right, rest of evap shows good frost pattern. verified evap fan getting 120vac.Quoted for evap fan and labor of repair and steam clearing evap.; ordrng 1 W11024089 (Evap fan)"
We serviced a
AMANA RANGE
Model AER6303MFS5
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/23/2023
Complaint baking is taking longer then it use to preheated oven to 350 couldnt find calibration in owners manual no saved errors ; ordrng 1 W11536794 (Control) and 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Meriden, CT 06450
Jeremy B.
Job Details:
08/23/2023
Dryer not heating. Found open element. Replaced and tested all checks ok. ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Westfield, MA 01085
Mike K.
Job Details:
08/23/2023
"Replaced control, set time and tested bake and broil and each button response. All tested good."
We serviced a
GE REFRIGERATOR
Model HYS17GBSERWW
Near West Springfield, MA 01089
Mike K.
Job Details:
08/23/2023
"Replaced evap motor and steamed clear evap, fan working properly, good air flow to rf"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Longmeadow, MA 01106
Roger R.
Job Details:
08/23/2023
Found unit had a loose bolt holding rotor in place ; ordrng 1 W11449841 (Gearcase)
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Charlotte, NC 28210
Robert A.
Job Details:
08/23/2023
Cx complaint that the unit is emitting a burning smell. I inspected the unit to confirm the complaint. I found an excessive amount of lint built up near the element. I cleared the area and tested the unit for Th cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near South Windsor, CT 06074
Amanda R.
Job Details:
08/23/2023
Replaced the upper rack right adjuster arm
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Vernon, CT 06066
Amanda R.
Job Details:
08/23/2023
First and second time starting unit water came out of vent on bottom left of door the deflector is warped tested couldnt duplicate issue needs new deflector ; ordrng 1 W11414073 (Vent) and 1 W11545290 (Deflector) and 1 W11545539 (Gasket)
We serviced a
KENMORE WASHER
Model 2661532413
Near Vernon, CT 06066
Amanda R.
Job Details:
08/23/2023
Not spinning or agitating lid locks it fills and drains motor begins to work and then stops entered diagnostics error code blocked motor basket spins freely by hand run winding on motor bad ; ordrng 1 WH49x20495 (Motor) and 1 WH01X10608 (Pulley)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM9
Near East Hartford, CT 06108
Amanda R.
Job Details:
08/23/2023
Evaporator drain clogged with ice build up freezer not closing all the way causing poor cooling set temps at recommended cleaned condenser coils cleared drain and replaced duckbill with updated drain tube ; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Manchester, CT 06040
Amanda R.
Job Details:
08/23/2023
Loud thumping noise while tumbling screw stuck in front panel felt removed tested sounds normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJW0
Near Manchester, CT 06042
Amanda R.
Job Details:
08/23/2023
Detergent dispenser open button broken off replaced dispenser operation normal ; used 1 W10861000 (DISPENSER) from stock
We serviced a
MAYTAG DRYER
Model MED X6STBW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
08/23/2023
"Customer complained unit squeaking , found unit had bad drum rollers. Replaced drum rollers pully and belt from ts. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near West Hartford, CT 06110
Chuck M.
Job Details:
08/23/2023
Arrived to install diffuser and found part is damaged right out of the box. Reordered diffuser. ; ordrng 1 W11188815 (diffuser)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Newington, CT 06111
Chuck M.
Job Details:
08/23/2023
Installed control panel and tested. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28217
Robert A.
Job Details:
08/23/2023
"Cx complaint that the unit is still dispensing water with low pressure. I inspected the unit to confirm the complaint. I found some ice being made in the bin. I removed the water & IM line from the valve and activated each side individually. Both solenoids engage but small amounts of water came out. I called techline to document the issue. They asked for me to check PSI from the house line, I did not have the instrument with m to check it. They recommended replacing the main valve and checking the PSI on the return visit. Im ordering the part for the return visit.; ordrng 1 W11546685 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28208
Robert A.
Job Details:
08/23/2023
"I installed the ordered part, the unit is not hooked up to power or water. So I did not test the unit."