Service History 280

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mint Hill, North Carolina 28227

Caleb

Job Details: 01/22/2025

Wire harness ripped. Unit needs new lower harness. Currently used mine. Not on van atm.; ordrng 1 W11643701 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Charlotte, North Carolina 28212

Caleb

Job Details: 01/22/2025

"No error codes present. Ran diagnostics cycle and could audibly tell that the water coming from sump had very little to no pressure. Customer states that Morris Jenkins was the company that came out to correct their drain line issues.On further inspection I found that when the unit was re installed the sump motor grabbed the power supply line and ripped the junction off the units frame, I attempted to remove the unit but was un successful. Advised customer that unit will need to be accessible for further repairs or diagnostics. Customer to contact previous installers. Advised that if the company correct the issue that they should test the units function. If it tests fine then unit can be reinstalled correctly. If there is still an issue then unit will need to be accessible."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Charlotte, North Carolina 28278

Caleb

Job Details: 01/22/2025

Screws on flame spreader are rusted and loose causing spreader to be loose and fame being irregular. Flame spreader in question is a stacked spreader.; ordrng 1 W11348511 (Flame spreader)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 01/22/2025

Customer complain unit will not unlock. Tried running service test. found unit would not drain harness to drain pump broken also found control board not sending voltage to drain pump ordering harness and drain pump. Scheduled return call with customer.; ordrng 1 W11643701 (Harness) and 1 W11626074 (Control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Scituate, Rhode Island 02857

Lee

Job Details: 01/22/2025

"Installed all LEDs, needs to reorder gasket W10846057; rqstng P&A on 2 W10846057 (gasket-fip)s"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Providence, Rhode Island 02908

Lee

Job Details: 01/22/2025

"Customer states error code 8-4 came back couple days after last repair Confirmed complaint, found inlet hose is dripping again at compression fitting, last visit I took connection apart added Teflon tape and got it to stop, I was able to get it to stop again but advised customer inlet hose should be replace at this point. Explained that we do not carry those lines on us."

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Coventry, Rhode Island 02816

Lee

Job Details: 01/22/2025

"Customer states unit was not responding to touchChecked unit, found working okay at this time, wire nuts are tight, voltage is good, no errors,replaced pre I.d control to prevent any issues going forward, showed customer unit works properly."

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near West Warwick, Rhode Island 02893

Lee

Job Details: 01/22/2025

"Installed dispenser, ran quick wash to complete, found no leaks, showed customer."

We serviced a

WHIRLPOOL DRYER

Model WED8620HC0

Near Barrington, Rhode Island 02806

Lee

Job Details: 01/22/2025

"Customer states long dry timesFound unit failed vent test, explained to customer to have vent cleaned."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near East Providence, Rhode Island 02915

Lee

Job Details: 01/22/2025

"Customer states unit get badly off balanceConfirmed complaint, found suspension rods worn out, replaced, calibrated, tested okay; used 1 W11130362 (SUSPENSION) from stock"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/22/2025

Complaint timer on normal cycle will jump up from 52 minutes on the start of a cycle down to 15 minutes and back up to 30 randomly sometimes intermittently itll dry perfectly fine and the very next load directly after with just a couple items in it will barely be dry. I verified moisture sensor has continuity to the control Checked voltage checked all operations no fault codes in history timer self adjusting is a normal behavior for this dryer. Customer has never had an issue using time dry ever. No further found with dryer or venting at this time. 124 L1 122 L2 247 across red black no error codes in fault history

We serviced a

WHIRLPOOL WALL OVEN

Model WEC530H0DS0

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 01/22/2025

"Complaint front right burner will not go to low heat immediately goes to high element start making a zapping noise and flame started shooting out around element. I found complaints true I found element had failed and infinite switch has also failed. I replaced infinite switch and brake element tested operations no further issues found.; used 1 W10779716 (ELEMENT), and 1 WP3149400 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Concord, North Carolina 28027

Johnny

Job Details: 01/22/2025

"Cx stated unit leaking. Confirmed complaint. Observed water splashing at back of unit from water valve on top of ring tub, discovered sediment buildup in water inlet causing water to deflect in angles. Replaced water valve, tested unit. Working as designed,; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, Massachusetts 01103

Jorden

Job Details: 01/22/2025

Arrived and found unit stacked. Unit would not go into any diagnostic or error mode and when running on any user cycle nothing would happen after door locked. Ordering CCU. ; rqstng P&A on 1 W11616492 (CCU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Springfield, Massachusetts 01105

Jorden

Job Details: 01/22/2025

"Arrived and installed harness, still did not correct issue. Contact tech support and they submitted unit for engineering review. Provided customer the SR #."

We serviced a

SAMSUNG RANGE

Model NX58R4311SS/AA

Near Springfield, Massachusetts 01108

Jorden

Job Details: 01/22/2025

"Arrived and found bake igniter open, and receiving 120v. Replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS0

Near Springfield, Massachusetts 01118

Jorden

Job Details: 01/22/2025

"Arrived and installed boards, tested fine."

We serviced a

SAMSUNG DRYER

Model DVE45T3400P/A3

Near Springfield, Massachusetts 01129

Jorden

Job Details: 01/22/2025

"Arrived and found 3C perpetually in the display even when powered off it comes back on and the motor running perpetually. Centrifugal switch is defective and stuck closed which likely caused the element to over heat and burn out. Ordering motor assembly & heater box.; rqstng P&A on 1 DC93-00101U (Blower motor & housing) and 1 DC97-14486A (Heater box), states that autho needed"

We serviced a

LG REFRIGERATOR

Model LRMXF2806S/00

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 01/22/2025

Installed grill assy with icemaker fan and freezer fan. Then installed control brdTurned ice maker on and filled

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Cumberland, Rhode Island 02864

Aimee

Job Details: 01/22/2025

"Installed ui, vent, control"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Lincoln, Rhode Island 02838

Aimee

Job Details: 01/22/2025

Verified took photo paper workWrong hose order was hose under dishwasher to wash pump its white customer upset because they told office what hose to order. Cust got part number off Maytag site. Cust said to drop off leave on porch and he will installed .Cant take another day off work . Lowes gave one date and no one showed up and took today offCalled and spoke to Mike we can drop off to house; ordrng 1 W11551233 (Drain hose to pump)

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 01/22/2025

"Tested washer and found unit had died at the spin cycle leaving clothes wet and tub full of water, ran diagnostics and found error long drain cycled on drain pump and no power at pump. Found black drain pump wire broken at harness found lid lock clicking over and over. Replaced harness with clip changed out latch with new and recalibrated unit, all operations now working to specs ; used 1 W11643701 (HARNESS LOWER), 1 w11755726 (CLIP), and 1 W11513248 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model krmf706ebs04

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 01/22/2025

"Tested unit and found interior lights not coming on no lights indicating the doors are open on control, ran diagnostics and ran steps 16 and 17 testing door switches and found switches not activating, tested switches and found all ohming out good. Checked power to all switches and no power checked control board and reset unit checked lights and control finding unit is now lighting up and now working normally unit needed to be reset."

We serviced a

WHIRLPOOL RANGE

Model WSES7530RZ0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 01/22/2025

"Checked over unit and found when powering up oven display would come on then error out F2e2 key pad/display disconnected. Removed console and inspected all wires for a disconnection and could not find any issues, unplugged and reset all console connections traced main connection from console to main cntrl and found connected properly ohmed out harness from console to main cntrl and found good. Tested power to control and console is getting power keypad is not coming on keypad and console faulty will need to order and replace. Advised customer parts are a special order and will take some time to get we will let know when arriving to schedule ; ordrng 1 W11747380 (Control) and 1 W11747361 (Interface user)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 01/22/2025

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL0

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 01/22/2025

"Control nolaint of unit not cleaning, tested in n normal cycle. Filled and went ash motor running, but so at arms not turning, found them to be clogged.Middle and lower arms are clogged, able too remove some but still clogging and some substances were hard and not breaking with pick, filter in place but warped. Ordered by spray arms and filter; ordrng 1 WPW10448645 (Mid spray arm) and 1 W11101428 (Lower spray arm) and 1 WPW10463906 (Filter screeb) and 1 W10872845 (Filter)"

We serviced a

GE DISHWASHER

Model CDT805P2N3S1

Near Suffield, Connecticut 06078

Mike K.

Job Details: 01/22/2025

Complaint of unit not heating/drying. Turned heater on in diagnostics and not heating. Open tco. 14 ohms to heater. Found 60vac from control to heater in heater test. Verified with Randy that should be 120. Quoted for control/tco/labor. Accepted. Collected payment in full via cc; ordrng 1 WD21X27998 (Control) and 1 WD21X27402 (Tco harness)

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Concord, North Carolina 28027

Johnny

Job Details: 01/22/2025

"Cx stated there was a leak. I ran two service cycles. No leak occurred. I filled washer up with water completely and activated drain pump. There is no water leaking from neither water line or drain hose, inspection of the laundry indicates there was never any water present on the floor, there is no water damage in laundry area. There is water damage on the first floor but not from washer. Leak is occurring from plumbing within walls therefore a trip fee is to be paid, unit is working as designed"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 01/22/2025

Tested and found compressor locked up. Pulling 8.9 amps trying to start and tripping off on overload. Ordering compressor and related parts. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 W11109499 (Dryer) and 1 2Xtime (2X time)

We serviced a

MAYTAG DRYER

Model MEDB955FW1

Near Shrewsbury, Massachusetts 01545

Chris B.

Job Details: 01/22/2025

Replaced all parts and everything running normal.

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 01/22/2025

Found noise coming from the fan bad bearing; rqstng P&A on 1 DG67-00018A (Fan blade) and 1 DG31-00014F (Fan motor) and 1 6021-001211 (Nut)

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 01/22/2025

"Tested machine and found unit stuck in a drain cycle and would not advance, ran a calibration and reset unit found cold water fill trickling in causing machine to shut done and not complete. Checked water fill and found screen plugged causing slow water, cleaned screen and unit is now filling and operating to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/22/2025

Ran machine and found unit not completing a cycle ran diagnostics and found water ring error causing unit to not spin out. Recalibrated unit and found drain line crimped causing poor draining and water ring. Fixed drain and unit is now spinning and working to specs

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Worcester, Massachusetts 01607

Glenn

Job Details: 01/22/2025

Only F2E3 error code. called tech line cleared the error and tested all operations all tested ok it filled washed agitated drain and spun. SR 7740793116

We serviced a

WHIRLPOOL WALL OVEN

Model WOEC7030PZ01

Near Shrewsbury, Massachusetts 01545

Chris B.

Job Details: 01/22/2025

Complaint that the microwave light is not turning on. Found no voltage to the bulb. Found door switch not engaging. No way to test proper voltage from the harness and will order control and light transformer as backup.; ordrng 1 W11238401 (Light Transformer) and 1 W11325603 (Control Board Microwave) and 1 WPW10490593 (Lamp Housing) and 1 W11033422 (Interlock Harness) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 01/22/2025

"Complaint that the washer is not cycling properly and is banging all the time. Found multiple issues. Found bad transmission, cracked tub, cracked lid, and rusted out motor and components. Will send estimate via Email."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Holden, Massachusetts 01520

Chris B.

Job Details: 01/22/2025

"Unit has multiple complaints on ongoing issues. First error codes F9E1, F3E1. Complaint that the washer started filling up and the unit was on off position. Unit is stacked and customer will need to get the dryer down for proper diagnosis. Ran diagnostic cycle and took 4 tries to get any response. Tried shutting down the diagnostics test but no luck and had to unplug the unit. Control not responding as it should at the moment. Customer will have the dryer brought down to come back and further diagnose the problem. Will waive trip fee into labor within 7 days."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Vernon, Connecticut 06066

Gary V.

Job Details: 01/22/2025

"Arrived and found inlet valve cracked due to freezing temps in room unit is installed in, causing damage to multiple components. Damage to improperly installed appliance is not covered by any warranty, or extended service plans."

We serviced a

WHIRLPOOL MICOWAVE

Model WMH32519HZ10

Near Holyoke, Massachusetts 01040

Jorden

Job Details: 01/22/2025

"Arrived and assisted customer in changing out the charcoal filter, tested fine."

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSN4WW

Near Worcester, Massachusetts 01603

Glenn

Job Details: 01/22/2025

"Found hall,sensor not detecting spin yet the inner basket is spinning but after 5 seconds it times out and tries to spin and again times out. Per service manual order Hall sensor which is part of the drive motor . ; rqstng P&A on 1 WH03X29524 (Motor)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Grafton, Massachusetts 01536

Glenn

Job Details: 01/22/2025

The inverter board was broken in the box. See photo re-order inverter board. ; saved tckt

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSN5WW

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 01/21/2025

"Compressor paint of unit shaking my ch more then previously, says they have to run all loads on low spin.Basket spins freely and smooth, ran rinse and spin with no load. drain is working properly. Unit went into full speed spin fine. Removed top and internal all looks good.Went into diagnostics. Error history: 92,89,38,8,39,65,26 inverter fault, accelerometer fault, vent damper, pressure sensor loss, vent damper, pressure sensor drop out, out valve f balance load.Ran test 10 for pressure sensor and worked properly and filled within recommended time so flow also good. Test 12 drained unit fine.Ran test 14 and spins properly.Ran test 24 and verified vent operation.Per tech sheet all indicated components in faults are working properly.Ran rinse and spin with a load of sheets and does shake a lot at lower speeds, just putting my hand on unit steadies it a lot. Faster spin everything is smooth. Looks to be a weak pedestal, but unit functioning properly. Explained out of balance loads and pedestals magnifying effect."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 01/21/2025

"F0e5 out of balance load, only error in history. Cs said they heard some grinding after a cycle when overloaded. Completed diagnostic cycle fine, no wobble in basket, lower unit also looks good, stator bolt is tight.Ran diagnostic again fine.Saved quote for a clutch and explained it to cs offering to do it today for $30 less, but is not failing in testing. Collected for service call only."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Kannapolis, North Carolina 28081

Johnny

Job Details: 01/21/2025

"Installed new parts, ran calibration cycle. Ran service cycle. Started a regular cycle. Cx verified water coming in. Cx stated she will keep calling back until she get a new washer.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Millbury, Massachusetts 01527

Glenn

Job Details: 01/21/2025

SR 7740776151 found loose inner basket tightened spanner nut tested all ok Dampers are ok part not needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV10

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 01/21/2025

Installed new door and tested fine.

We serviced a

KITCHENAID DISHWASHER

Model kdtm404kbs0

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 01/21/2025

"Concern is not draining. Inspected and Cycled multiple times and didnt detect any problems, customer had vacuumed out sump prior to today and maybe had a clog of food and vacuumed out, all functions test fine at this time. 30 days on trip free if any issues persist."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Springfield, Massachusetts 01128

Jorden

Job Details: 01/21/2025

"Arrived and found whining noise caused by wash motor, replaced and tested fine. ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVW5435PW1

Near Monson, Massachusetts 01057

Jorden

Job Details: 01/21/2025

Arrived and found no power coming from ACU to drain pump on J6 between black w/ W tracer & lt.blue. Ordering ACU. ; ordrng 1 W11735316 (ACU)

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Belchertown, Massachusetts 01007

Jorden

Job Details: 01/21/2025

"Arrived and found unit only being supplied 120v, checked outlet and confirmed. Advised customer have outlet investigated by proper professional."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Ludlow, Massachusetts 01056

Jorden

Job Details: 01/21/2025

"Arrived and found an excessive build up of detergent that foamed up when air ran unit. Evidence of leak on the ground indicated it came from the drain stand pipe which may have over flowed. No error codes stored in system even after tests. Unit fully functional, advised less detergent be used."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Springfield, Massachusetts 01119

Jorden

Job Details: 01/21/2025

"Arrived and verified pressure hose connected at both ends with no kinks or breaks, tried to clear code but it returned immediately. Ordering ACU w/ pressure transducer. ; ordrng 1 W11419171 (ACU w/ pressure transducer)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 01/21/2025

"Installed new legs on dryer and leveled unit also fix venting and shortened due to way to much vent causing unit to not dry properly, ran cycle and unit is heating and now operating to specs"

We serviced a

AMANA RANGE

Model AER6303MFB5

Near Waterbury, Connecticut 06710

Jimmy R.

Job Details: 01/21/2025

Checked over unit and found customer had a burning smell when using oven checked for burning and found cord connection to stove had Burnt and the cord will need to be replaced. Quoted for cord and labor customer will take care of it.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 01/21/2025

"Ran unit and found machine would not sense an cycle checked for errors and found F0e3 F7e1 F0e5 checked slider and found melted, replaced slider and unit would not cycle but would just keep banging when spinning. Tested suspension and found tub bouncing like crazy unit will need suspension will order and return ; ordrng 1 W11396716 (Suspension), used 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 01/21/2025

Installed all new parts and ran machine threw a calibration cycle unit went threw properly. Ran a wash and spin checking operations and unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 01/21/2025

"Removed and replaced compressor and related parts. Charged with nitrogen to 250psi, checked for leaks. No leaks found. Allowed to sit under pressure for 15 minutes. No pressure loss. Evacuated nitrogen, pulled vacuum. Weighed in correct charge (5 oz) of R134a. Compressor operating and cooling properly.; used 1 W11506635 (Process valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Charlotte, North Carolina 28214

Caleb

Job Details: 01/21/2025

I helped with sealed system work.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC136RPS00

Near Charlotte, North Carolina 28214

Caleb

Job Details: 01/21/2025

"Ice maker currently making ice at this time, simple user error. Attempted to adjust feet to level doors. Adjusted them to the best of my ability. Advised customer to call installers. Unit checks fine at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Caleb

Job Details: 01/21/2025

Replaced agitator assy. Unit checks fine.

We serviced a

WHIRLPOOL OVEN

Model WFES3330RW0

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 01/21/2025

"Tested oven due to unit taking long to bake and found elements heating up and glowing red, ran a test cycle and checked temps finding temps off calibrated unit and let unit heat up to 350 degrees unit is cycling on when needed and working to specs ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 01/21/2025

"Tested unit and found upper rack falling down causing wash arm to hit and not wash durning a cycle, found rack stop had broken off causing top rack to fall down and not wash. Replaced stop and ran unit thew a cycle found all functions now working to specs ; used 1 Wpw10508950 (Stop) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 01/21/2025

On arrival i installed the Washplate and tested unit. Unit tested properly in all stages. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW05

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 01/21/2025

"Complaint unit is fluctuating in temp in freezer section from -2 to 38 degrees. Compressor is coming on but seems to stay off for too long. Ordering control, harness and temp sensor for repair. Please let customer know when we can return.; ordrng 1 W11502499 (Harness) and 1 WPW10384183 (Temp sensor) and 1 W11436574 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 01/21/2025

Return to install damper when removing old damper noticed motor had moisture damage causing issue installed damper turn unit off and back on fan started running no air coming into refrigerator because refrigerator. Is it proper temperature. Verified proper operation.

We serviced a

KITCHENAID RANGE

Model KODE900HSS00

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 01/21/2025

"Complaint since last visit, you cannot use both ovens at the same time. Upper oven is on lower oven just says favorites and refuse Displays error code if lower oven is in use and you try and use upper oven same issue occurs. when grill function is in use it recognizes the grill just fine and cooks just fine but on occasion ever since last use unit shuts itself off whenever you press the see button on the user interface I found error codes in fault history and cleared F6e2 f6e1 lost communications ui error I am ordering a new user interface and controls. Customer stated previous technician left most of the screws uninstalled on his oven as well.; rqstng P&A on 1 W11399172 (Ui SS) and 1 W11294389 (Expansion board) and 1 W11294388 (Main control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 01/21/2025

Customer clean icemaker not working again and LED stopped working on top said advanced had been there after me and could not solve issues. Loose wire behind UI Advanced had installed and emitter/ receiver started working again. Also found drawer ui was shorting replaced drawer control and harness. Verified proper operation Sr- 7740777634

We serviced a

WHIRLPOOL COOKTOP

Model WFES5030RZ0

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 01/21/2025

"Customer complained on front burners get stuck on high . Confirmed complaint, ordering both infinite switches, ordering both surface elements. Informed customer office will call when parts come in. ; ordrng 1 W11517959 (Lf surface element) and 1 W10823727 (Rf surface element) and 2 W10857622 (Dual infinite switch.)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Glocester, Rhode Island 02814

Lee

Job Details: 01/21/2025

"Customer states unit too warm freezer compartment Confirmed complaint, found poor frost pattern, see quickpics, need to return with compressor and two time slots.; ordrng 1 W11504447 (Coupler/drier) and 1 W11580057 (Compressor) and 1 W11506635 (Service valve)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Scituate, Rhode Island 02857

Lee

Job Details: 01/21/2025

"Sent without harness, need to reschedule, contacted parts department.; dspstn on spec-tagged invntry: 1 w11755726 CLIP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Cranston, Rhode Island 02921

Lee

Job Details: 01/21/2025

"Customer states error message 8-4, confirmed complaint, found inlet water line dripping at compression fitting, see quickpics, explained to customer this issue would not be covered under warranty and the hose needs to be replaced. Advised to shut water off till replaced."

We serviced a

WHIRLPOOL WASHER

Model LSB6000PQ2

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 01/21/2025

Complaint unit keeps filling all the B way up with water until it goes to spin cycle have to manually progress cycles to make it work ; ordrng 1 WP8546685 (Timer) and 1 W10335056 (Water level switch)

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651KES

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 01/21/2025

"I replaced compressor found discharge line going to condenser coil was pitted and holy copper tubing going all the way to condenser steel coil I purged line set out with nitrogen the best as I could oil coming out of line set from liner was milky white continue to purge line set until oil was clear advised customer to watch unit for the next four weeks to verify it is cooling unit is in the garage so may struggle to get cold enough as it is a not a garage ready refrigerator customer replaced refrigerator had to due to needing to use refrigerator I replaced rebuilt entire discharge line going to condenser coil; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV PROCES , used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T), 1 876765 (TUBING KIT), and 1 WPW10143759 (FILTER DRIER UV) from stock"

We serviced a

JENN-AIR RANGE

Model JDS1750EP0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 01/21/2025

Replacement control tested operations. Everything is now working properly with no further issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM00

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/21/2025

Complaint cannot swap open closure of door to open opposite way there is a huge gap and door rubs liner hard. Door is mis drilled door cannot be swapped hinge and wheel on left hand side also defective. Ordering door and all associated parts to go with it that will be needed that are missing off of door as of now door will be shipped directly to customer assuming she does not get refrigerator replaced.; ordrng 5 W10830982 (Plug gry)s and 1 W11178521 (Nameplate) and 1 W11028007 (Gasket) and 4 WP489357 (Screw)s and 1 LW10638684 (Ff door ss) and 3 WPW10520307 (Plug)s and 1 W11096015 (Roller cab) and 1 WP2254618 (Hinge) and 1 W11256723 (Roller cab)

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/21/2025

"Dryer heats just fine on time dry but will not dry. Any clothing on any other cycle except for time dry. Dryer shuts off prematurely. I replaced main control. User interface and pump tested operations dryer is heating is a condensate dryer. Third filter was completely clogged, preventing airflow. Clean filter, cleaned condenser verified continuity to control across moisture bar sensor with finger in between. No further issues found with dryer at this time."

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/21/2025

Replace previously ordered parts tested operation. User interface was fine has no issues. Drive belt was squealing. Replaced drive belt as well.; used 1 WPW10006384 (BELT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 01/21/2025

"Checked and found oven door seal hanging. Appears to have a section missing at bottom. Possibility melted. Took pictures of seal and door. Customer says seal has been replaced 3 times.Called Whirlpool Safety spoke to Robin. She referred me to tech line Called tech line spoke to Rob, Sr# 7740780546, checked burner and flame, no issues found. Door closes properly, no gaps. No dents or bent areas on door or cavity. He recommended replacing hinges, receivers, inner door, and seal. Sent me back to safety dept, spoke to Michael Sr# 7739763027"

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS04

Near Clover, South Carolina 29710

Mitch H.

Job Details: 01/21/2025

"Checked and found oven light would not turn off and oven will not heat. Microwave operating properly. Entered diagnostics, found F6E4 communication error. Cycled power to unit, no change. Ordering console and control. Checked part availability and scheduled return for 1/27 PM ; ordrng 1 W11297728 (Console) and 1 W11261167 (Control)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS12

Near Charlotte, North Carolina 28217

Caleb

Job Details: 01/21/2025

510 Door strike broken and stuck in door switch assy. Unit needs new door and interlock.; ordrng 1 W11173813 (Door) and 1 W11551558 (Interlock)

We serviced a

JENN-AIR DISHWASHER

Model JDB2150AWP

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 01/21/2025

Customer complaint unit not draining well. Red drain cycle unit draining very slowly. found pump not working as designed. Needs new drain pump found drain pump no longer available called office office. Confirm part no longer available. Inform customer unit is non-repairable due to part not being available.; ordrng 1 99003141 (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Salisbury, North Carolina 28147

Johnny

Job Details: 01/21/2025

"Cx ststed noises. Disassembled unit and observed irregular wear on pulley wheel. Installed dryer repair kit, replaced all 4 roller wheels, belt, and pulley wheel. Reassembled unit and ran dryer several mines. Cx stated he no longer heard noise after repair, unit working as designed.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Charlotte, North Carolina 28214

Clinton

Job Details: 01/21/2025

Old compressor was burning hot. I installed new compressor with help from tech calab pulled vacuum for 30 minutes. Charged system to 57 grams

We serviced a

WHIRLPOOL DRYER

Model WED85HEFC1

Near Charlotte, North Carolina 28269

Clinton

Job Details: 01/21/2025

Dryer blower had lent build cleared blower wheel unit is no longer vibrating after repair

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, North Carolina 28262

Clinton

Job Details: 01/21/2025

Dryer has a slight tick to in the start but goes away after a few minutes of use. I took. The top and front off didnt see any issues tried tighten the back screws. Its pretty quit over all nothing more then normal dryer noises. I think the dryer is fine nothing much of a repair to be done

We serviced a

MAYTAG FREEZER

Model MRT118FFFZ06

Near Douglas, Massachusetts 01516

Glenn

Job Details: 01/21/2025

Found compressor failure customer declined the repair and is buying a new fridge.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Charlotte, North Carolina 28217

Caleb

Job Details: 01/21/2025

"503 Unit currently making ice and cooling fine, no issues to report. Unit checks fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near East Greenwich, Rhode Island 02818

Lee

Job Details: 01/21/2025

"Installed all parts, removed all ice, tested okay"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW3

Near Warwick, Rhode Island 02888

Lee

Job Details: 01/21/2025

"Installed both parts, verified all buttons respond properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Barrington, Rhode Island 02806

Lee

Job Details: 01/21/2025

"Installed control, calibrated unit, tested okay"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 01/21/2025

Complaint unit is leaking via inspector. Tested unit on arrival several cycles and no leaks detected. Also no traces of water unit. Under dishwasher is dusty with no traces of water. No repairs needed.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Paxton, Massachusetts 01612

Glenn

Job Details: 01/21/2025

I installed the outer door but found the inner glass is to long wrong part number. I look up the correct part number through service matters order part ( Randy and I had spoken of this back when the first parts had been ordered and thought we had the correct part ) ; ordrng 1 W11602610 (Inner door glass)

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Holden, Massachusetts 01520

Glenn

Job Details: 01/21/2025

Installed the drive belt tested all ok washer agitates and spins

We serviced a

KITCHENAID WALL OVEN

Model KOEC530PSS00

Near Worcester, Massachusetts 01609

Glenn

Job Details: 01/21/2025

Found one of the parts needed is at the office rescheduled appointment with customer for Thursday am ; schdld next appmnt for 1/23 THU AM

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Warren, Rhode Island 02885

Lee

Job Details: 01/21/2025

"Pressurized unit, leak found fresh food Evap, replaced, repalced compressor, tested okay"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Concord, North Carolina 28025

Johnny

Job Details: 01/21/2025

"Cx stated unit wouldnt spin. Checked error codes. F7e1 basket speed fault f7e5 shifter fault f7e7 motor speed fault. Investigated errors codes discovered drain pan adapter was pressing shield into cam kit when basket would lower when filled with water, removed drain pan adapter, cleared error codes. Ran calibration cycle, ran service cycle, no error codes. Unit working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Concord, North Carolina 28025

Johnny

Job Details: 01/21/2025

"Unit constantly drain, can not go into service mode, needs new control board.; ordrng 1 W11603811 (Control board)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Concord, North Carolina 28027

Johnny

Job Details: 01/21/2025

"Cx stated when middle burner is on simmer flame goes out, confirmed complaint, investigated issue. Discovered orifice was covered with grease. Removed grease. Explain to cx what the issue was. Allowed cx to verify properly functioning burner, unit working as designed. Cleanings are not covered under warranty therefore a trip fee must be collected. Cx did not pay."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Concord, North Carolina 28027

Johnny

Job Details: 01/21/2025

"Cx stated dryer not drying, confirmed complaint. Hi limit thermostat fuse blown. Replaced with new one. Tested unit. Cx verified heat was now present. Cx will need vent cleaned out or the fuse will blow again,. Unit working as designed.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 01/21/2025

"Customer complaining unit of balance in your tub, shaking too much. ran unit through service mode error codes unit on high-speed spin unit shook, but only a normal amount. Loaded unit with three wet towels loaded properly. Instructed customer on proper loading procedures ran unit on high-speed spin unit did not shake. Customer unit is working as designed proper loading procedures again for customer to make sure loads are distributed evenly and loaded properly."

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