We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ4
Near Charlotte, NC 28205
Jeff L.
Job Details: 02/20/2024
OTR as not heating I replaced mag tube unit heated and all operations are normal. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/20/2024
"Need the outer tub replaced has a big old crack in the back top of it (see pics) I did not see damage until I took unit apart to replace Gearcase. I need a outer tub for good repair. Advised customer to call office when part comes and it has been checked for damages.Part#W11219115(Please have outer tub drop shipped to customer; ordrng 1 W11219115 (Outer tub), dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , and 1 WPW10006384 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Suffield, CT 06093
Mike K.
Job Details: 02/20/2024
Unit has been freezing in rf since purchased. Has not tried adjusting temperature. Set for 0 and 37. Measured 30 mid shelf in rf.Thermistors pass in diagnostics. Damper/fan operation verified. Nothing blocking air vent. But bag right in front of rf thermistor (has tag stating to not block air flow). Moved bag. Reset temp in rf to 40 and cs to monitor. If continues issues order control and thermistor.; ordrng 1 WRS571CIHW04 (Control)
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Westfield, MA 01085
Mike K.
Job Details: 02/20/2024
"Replaced inlet thermistor, control and main harness. Ran n timed dry for over 15 minutes. Cs to monitor"
We serviced a
JENN-AIR WALL OVEN
Model JJW3830LL00
Near Davidson, NC 28036
Robert A.
Job Details: 02/20/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN2WW
Near Southampton, MA 01073
Mike K.
Job Details: 02/20/2024
"Replaced gear case assembly, clutch, belt, agitator, shifter. Ran in speed cycle and operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/19/2024
Replaced all parts ordered by previous tech unit ran and checked ok with no leaks and no violent spinningCall complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near East Hartford, CT 06108
Amanda R.
Job Details: 02/19/2024
Not filling with water cod water hot turned off by accident going to unit turned on tested operation normal
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Hartford, CT 06112
Amanda R.
Job Details: 02/19/2024
Door switch broken hinges crooked ; ordrng 1 3406109 (Door switch) and 2 W10279703 (Hinge)s
We serviced a
WHIRLPOOL WASHER.
Model WTW5100HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/19/2024
"Complaint washing machine, making loud, banging noise randomly throughout the cycle fills with water and drains and agitates repeats over and over again. Machine is very very loud during operation. I tested operation could not duplicate issues with an empty tub customer on how to load washing machine properly no additional issues seen with gearcase or anything else at this time. Check suspension rod, check tub, check, span or not. Everything is fine as of right now. File number 7738471200."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Simsbury, CT 06070
Mike K.
Job Details: 02/19/2024
Unit parts and labor covered under K1ACRE0DPL1 authorization.Broken right hinge spring.. replaced spring and working properly.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Canton, CT 06019
Mike K.
Job Details: 02/19/2024
"Unit is under 1yr wp warranty per service bench. Cracked top. Could not determine if impact damage by crack pattern.cs states was in other room, boiling water, when heard pop. Ordering top.Office to contact cs when parts come in to schedule return.; ordrng 1 W10814036 (Cooktop)"
We serviced a
GE DISHWASHER
Model GTD503PSP4SS
Near Agawam, MA 01001
Roger R.
Job Details: 02/19/2024
"Tested unit with on board diagnostics and all functions working. Fill, drains and wash pump all working. Noticed UI Console is broken and buttons are not sitting properly. Suspect buttons may be causing functionality issues. Also needs new main board which is NLA from mfg"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Windsor Locks, CT 06096
Gary V.
Job Details: 02/19/2024
Concern no ice. Inspected and found customer had replaced filter and filter wasnt inserted all the way. Adjusted and tested fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near South Windsor, CT 06074
Gary V.
Job Details: 02/19/2024
"Inspected and found leak coming from door gasket, installed new gasket and tested fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mooresville, NC 28115
Robert A.
Job Details: 02/19/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near New Britain, CT 06051
Chuck M.
Job Details: 02/19/2024
Customer complaint is that washer was noisy during spin. Ran spin and agitate and washer checked ok. Inspected underneath and found bottle cap and remote control underneath shield causing drive pulley to make contact with shield cleared and ran agitate and spin again. Washer checked ok. Raised and level washer away from floor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/19/2024
Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump motor to resolve the issue. ; ordrng 1 W11025157 (Sump motor)
We serviced a
MAYTAG HOME LAUNDRY - E
Model MVW7232HW0
Near East Hampton, CT 06424
Jeremy B.
Job Details: 02/19/2024
Washer not completing cycle found broken slider replaced and tested all checks ok. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/19/2024
Replaced control board all operations are normal unit filled and cut off as it should have. Advised customer to equally distribute weight in washer because they can and will get off balance. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Belmont, NC 28012
Ryan S.
Job Details: 02/19/2024
Customer complained bake not working. Found 240v going to bake element but not heating. Replaced from ts. Verified proper operation. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near South Windsor, CT 06074
Gary V.
Job Details: 02/19/2024
"Installed both ui and fan motor, cycled to temp and tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near South Windsor, CT 06074
Gary V.
Job Details: 02/19/2024
"Inspected and time on auto cycle counting down too quickly, needs main acu replaced, will order and return.; ordrng 1 W11525997 (Main acu)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Belmont, NC 28012
Ryan S.
Job Details: 02/19/2024
"Returned to install motor and ring. Installed part and unit now spinning with no noise out of ordinary operation.,verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Belmont, NC 28012
Ryan S.
Job Details: 02/19/2024
"Customer complained control panel glitched out wont work. Found Ui had frozen cant operate. Found console also peeling. Replaced Ui board from pre id ts, unit now working but console cap panel peeling and causing issues with buttons . Needs new console cap. Schedule return call for 2-23-24 pm. ; ordrng 1 W11660284 (Black console cap.)"
We serviced a
KITCHENAID RANGE
Model KFEG500EBS6
Near Charlotte, NC 28214
Robert A.
Job Details: 02/19/2024
"I used the 8 week window from the goods issue date (12/01/22). Bringing he purchase date to 1/26/23, the unit was in warranty during he time of service."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/19/2024
"Removed and replaced control board. Reassembled, ran DLMS calibration then diagnostics cycle. All completed properly. All components operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/19/2024
"Removed and replaced main control, user interface, ice maker and ice door. Reassembled, ran diagnostics test 120 for ice maker. Cycled and returned to home position correctly. Ran test 97, valve activated and filled properly. Tested dispenser, all operating properly.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Gastonia, NC 28054
Mitch H.
Job Details: 02/19/2024
Checked and found belt off and idler laying in bottom of cabinet. Reinstalled idler and put belt back on. Tested and dryer making pond thumping noise. Found dryer drum warped. Ordering drum. Advised customer that drum would ship directly to them and they would need to inspect drum and call to schedule return.; ordrng 1 W10899578 (Drum)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gastonia, NC 28054
Mitch H.
Job Details: 02/19/2024
Checked and found that customer was using bleach dispenser for fabric softener. This caused the holes in tub ring to become clogged and overflow. Cleaned dispenser cup and tub ring. Flushed with water to ensure proper flow into tub. Now operating properly. Advised customer of correct use of bleach dispenser and where softener should be put.
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Stanley, NC 28164
Ryan S.
Job Details: 02/19/2024
"Returned to install parts ordered. Installed parts ordered And also 2x base feet. Had 2nd man today so was able to take unit out all the way and found bottom frame was also damaged. Tried to hammer bottom of frame and Door is closing on center now but top of door isnt closing in all the way, so the door to the oven is sticking out and not flush with the UI panel. Unit is loosing heat from door since door isnt closing properly. Called techline to inform on situation. Unit is non repairable due to frame damage, techline said to call Jenair, sr#7738503295 -18005366247 - called Jennair Jen air submitted unit to alternate claims. Informed customer someone will call them to update on issue. Unit is non repairable."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 02/19/2024
Customer complained unit not working due to timer being broken. Confirmed complaint. Installed timer and knob that were pre id ts. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 02/19/2024
"Installed lid switch ordered. Found drain pump not working , replaced from ts. Verified proper operation. ; used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Warren, MA 01092
Chris B.
Job Details: 02/19/2024
Complaint that the unit is making a loud noise while tumbling. Found broken blower wheel. Replaced part and unit running normal. ; used 1 697772 () from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ware, MA 01082
Chris B.
Job Details: 02/19/2024
Roger replaced the parts and unit running normal. Talked to Roger to keep the returning core return part in his bin. Found unit working normal.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Avon, CT 06001
Mike K.
Job Details: 02/19/2024
"F6e4 only error in history. Cs states unit shuts down around 30 minutes into cycle.Error is for float switch open. Checked float switch, no obstruction, drain hose has proper loop under sink and verified switch working properly on meter.Unit completed diagnostic cycle fine, fill, wash, drain working properly.Ran self test again, in middle of testing in made a tone and cycled drain pump several times, was draining fine at the time. New f6e4 error..Was not over full at the time.Ordering control board and float switch assy; rqstng P&A on 1 W11225084 (Control) and 1 WPW10195039 (Switch), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near West Springfield, MA 01089
Roger R.
Job Details: 02/19/2024
Found unit pt working normally at this time. Suspect loading issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ware, MA 01082
Roger R.
Job Details: 02/19/2024
Installed new control due to unit being too cold in refrigerator section. See Chriss ticket.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waterbury, CT 06702
Jimmy R.
Job Details: 02/19/2024
Unit is infested with roaches they will be bringing the unit back to the customer cannot fix due to infestation
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, NC 28208
Jeff L.
Job Details: 02/19/2024
"Found control sending continuous power down to drain pump control needs to be replaced. Will return on 2-23-24 amW11603811(Brian took pay,ent over the phone paid in full; ordrng 1 W11603811 (Control)"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Avon, CT 06001
Mike K.
Job Details: 02/19/2024
"Replaced harnesses per previous diagnosis. All burners showing full pattern on high and multi burners responded properly. Cs complaint that hot surface lights stays on, was on on arrival without use and did so with new harnesses. Found rf burner sensor is shorted, verified operation of sensors on other burners by running with rf burner disconnected. Others all working properly.Preserving rf element, office to contact cs when parts come in to schedule return.; rqstng P&A on 1 WPW10251108 (Rf element), states that autho needed"
We serviced a
BOSCH DRYER
Model WTVC3300US/09
Near Wallingford, CT 06492
Jeremy B.
Job Details: 02/19/2024
Dryer not heating and making loud noise. Found blower wheel clogged and high limit tripped. Was able to reset high limit and clean blower wheel customer must buy new lint trap.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Middlefield, CT 06455
Jeremy B.
Job Details: 02/19/2024
Tested dryer several times and cant find any leak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/19/2024
Not making ice. Fill tube frozen. Thawed and set fresh food section from 36 to 39.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/19/2024
There is a crack in the liner at the bottom of freezer. Called tech line and was given this reference #7738497989 recommend repairing with epoxy kit. ; ordrng 1 8201700 (Liner epoxy kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 02/19/2024
Door swings hard open. Adjusted the legs so refrigerator leaning slightly back. The cabinet et is hitting top of fridge. Adjusted as much as I could.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/19/2024
Customers complaint is dishwasher not cleaning. Food still when finished. Found wash motor running weak and spray arms clogged. Manifold is separating at the back. Door in dispenser broken not staying closed. Requesting autho on parts. ; rqstng P&A on 1 W11178672 (Motor sump assy) and 1 W11101428 (Lower spray arm) and 1 W11162734 (Manifold) and 1 WPW10448645 (Upper spray arm) and 1 W10861000 (Dispenser)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Belchertown, MA 01007
Chris B.
Job Details: 02/19/2024
Replaced part and unit unit is running normal. Found that diverter motor is running louder then normal. Will verify if this is a normal sound with this unit. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/19/2024
Tested unit up on arrival and found unit powering on but not advancing into cycles . Check and found broken harness at bottom of unit repair and correct harness issue unit now power on and functioning also found noise coming from cam assembly while cycling after repair. Double check cam and found broken gears within Cam/gear assembly. Install new Cam and ran test and unit now operating as manufacturer specs ; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Belchertown, MA 01007
Chris B.
Job Details: 02/19/2024
"Complaint that the unit is not powering up. Found bad fuse. Verified all switches and all working normal.. replaced part and unit running normal. Ran the microwave 5 times and all tested properly. Proof of purchase in the pics.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ludlow, MA 01056
Roger R.
Job Details: 02/19/2024
Unit not completing drain and spin cycle. Unit stopping at 12 minutes even with new main board. Called tech support. Was told unit MUST be connected to WI-FI and update will occur automatically. Instructed customer to connect washer to house network. If still having issues call whirlpool directly.
We serviced a
MAYTAG WASHER
Model MVW6230HW4
Near West Springfield, MA 01089
Roger R.
Job Details: 02/19/2024
Found no error codes listed in memory. F0E7/is clothes in washer cycle during clean cycle. Checked belt and motor all ok. Tub ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05BB
Near Springfield, MA 01107
Roger R.
Job Details: 02/19/2024
"Found unit has a freezer fan that is not working. Spinning sloo; dspstn on spec-tagged invntry: 1 WPW10769076 CNTRL-ELEC , ordrd 1 W11575358 (Fan, freezer)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HZ08
Near Foxborough, MA 02035
Aimee Z.
Job Details: 02/19/2024
Error code f1e4 stuck relay on the acu.; ordrng 1 W11552018 (Acu)
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA 15
Near Plainville, MA 02762
Aimee Z.
Job Details: 02/19/2024
Installed service kit and ice maker with bucket.Filled ice maker with water complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PF2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/19/2024
"Ice maker is making ice When use ice paddle was in use got jammed in ice bucketAnd cracked bucket . So Cust cant get ice out of dispenser.Auger motor is fine Needs ice bucket complete; ordrng 1 241860803 (Ice bucket complete), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bristol, CT 06010
Chuck M.
Job Details: 02/19/2024
Arrived and gave cap to customer. Customer says he can pop it on himself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Farmington, CT 06032
Chuck M.
Job Details: 02/19/2024
Customer complaint is that ice dispenser was not working and making a strange noise. Customer hasnt used since last visit. Found ice container full of ice. Tested dispenser on crushed and cubed ice and dispenser working properly no strange sounds or performance. Removed ice and tested with much less ice and again no issues. Dispenser operating normal. Customer will record if issue returns.
We serviced a
GE RANGE GAS
Model JGBS30DEK5BB
Near Springfield, MA 01108
Roger R.
Job Details: 02/19/2024
Installed new oven thermostat. Checked operation and all working ok now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA 51
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/19/2024
Installed new fridge tower complete and freezer freezer tower complete Freezer went through a defrost when replacing parts
We serviced a
WHIRLPOOL DRYER
Model LER7848020
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/19/2024
"Cust cancelled call, decided to by new never look at"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near West Hartford, CT 06119
Chuck M.
Job Details: 02/19/2024
"Customer complaint is same as previous visit. Explained and demonstrated burner function, coil switch cycling and flat cookware. Informed customer of service fee charge if there is no malfunction found on future service calls."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Windsor, CT 06095
Mike K.
Job Details: 02/19/2024
"Replaced fr door, tested water dispenser and ice dispenser l, working properly. Cs to monitor for ice production."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Windsor, CT 06095
Mike K.
Job Details: 02/19/2024
"Replaced motor assy and ran self test fine, recalibrated and ran drain and spin cycle fine; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS2
Near Windsor, CT 06095
Mike K.
Job Details: 02/19/2024
"Complaint of burn marks under plate, turntable gear has burnt, paint flaking under plate. Called safety and explained findings. They noted and advised for cs to contact them for further options because with age of unit would not recommend repairs."
We serviced a
WHIRLPOOL RANGE
Model WEEA25H0HN1
Near Ellington, CT 06029
Gary V.
Job Details: 02/19/2024
"Inspected and found ui panel not responding properly and open bake element, will submit estimate and call.; rqstng P&A on 1 W11339387 (Ui panel) and 1 W11113848 (Main acu) and 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700EBS1
Near East Windsor, CT 06088
Gary V.
Job Details: 02/19/2024
"Inspected and ui panel not responding and main acu getting voltage but not working, installed all parts to rectify the problem and cycled to temp, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Enfield, CT 06082
Gary V.
Job Details: 02/19/2024
"Installed parts listed and cycled, tested fine. 2 year Costco warranty."
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Stanley, NC 28164
Robert A.
Job Details: 02/19/2024
RS installed parts and called Techline.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Davidson, NC 28036
Robert A.
Job Details: 02/19/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Davidson, NC 28036
Robert A.
Job Details: 02/19/2024
"Cx complaint that the units oven temp seems off while baking, food seems to take too long to cook. I inspected the unit to confirm the complaint. The cooktop and oven activate fine. I ran a bake cycle to 380 and used my temp probe while the cx analog temp gauge was in the oven. At 380 my temp probe and the oven temp were nearly identical, the analog gauge was off by about 30 degrees. I increased the temp to 400, the temp was still accurate and her gauge read correctly too. I suggested using convection bake for more even cooking. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near West Hartford, CT 06107
Amanda R.
Job Details: 02/19/2024
Secured wiring for convection fan with heat tape
We serviced a
WHIRLPOOL RANGE
Model KFED500ESS06
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/19/2024
"I replaced all infinite switches, tested operations cooked off a cycling just fine. Customer may have to find the sweet spot between medium and high and get used to using this model of cooktop. Nothing else that can be changed that will affect the temperature of the elements as the way the elements are made, and the way they operate is the infinite switches control the temperature and voltage getting to the elements. The elements are on or off theres no between."
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/19/2024
"Complaint cooktop will not get hot properly not heating properly. Especially front right burner I found all four infinite switches have failed or are in the process of failing black suit, blowing out the back of the infinite switches discoloration of the front right infinite switch as well due to heat inside of the switch, I replaced all four infinite switches tested operations tested operation of oven. Checked for error codes. No error codes and fault history. Everything is working properly as of right now. ; used 2 WP3149400 (INFINITE SWITCH), 1 WP3149404 (INFINITE SWITCH), and 1 WPW10434452 (INFINITE SWITCH) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/19/2024
Complaint dryer is not heating. I found incoming voltage is correct and proper 247.3 V AC across red and black 123 clock across black-and-white 124.2 across red and white. I found heater is open unit will need a heating limit to fix and a thermal cut out. Customer has an extended warranty through. Lowes is going to call Lowes for us to come back under extended warranty.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near West Hartford, CT 06110
Amanda R.
Job Details: 02/19/2024
"Replaced compressor vacuumed system recharged with 56g of r600a; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, CT 06111
Amanda R.
Job Details: 02/19/2024
Replaced control started quick wash filled normally starting agitating
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS2
Near Newington, CT 06111
Amanda R.
Job Details: 02/19/2024
82 error complaint randomly wont start on normal then trys light or express to get it to start it drains and fills but wash motor randomly doesnt start needs new control ran automatic test ; rqstng P&A on 1 W10854215 (Control)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hartford, CT 06114
Chuck M.
Job Details: 02/19/2024
Customer complaint is that washer is not working. Inspected and found water and clothes in basket. Ran diagnostics and found error code F9e1 long drain. Ran drain in manual test cycle and drain pump is receiving voltage but not draining water. Removed water and found sock in pump and impeller damaged. Replaced pump and tested. Washer is draining properly. ; used 1 WPW10276397 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HW07
Near East Hartford, CT 06118
Chuck M.
Job Details: 02/19/2024
Replaced driver and ring. Checked ok.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/19/2024
"Complaint door glass fell off while opening door. I found the bottom of the door brackets have never been. Door glass door glass was just hanging on by. Ape from the manufacturer I found 37 loose screws holding machine together tightened up all the screws as well. Also tightened up all the screws holding the door together as well. No additional issues found with oven at this time I inspected flame pattern of bake and cooktop unit only has one bake element that serves as a broiled element as well, no issues found oven is preheating fine."
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF4A
Near Northampton, MA 01062
Chris B.
Job Details: 02/19/2024
Complaint that the unit will not start a cycle at times and after some time it will go back to normal. Ran diagnostic cycle and all tested normal. Found a piece of packaging foam caught under the float switch. Found door leaking to the drip pan will order parts for a return visit. ; rqstng P&A on 1 117158011 (Door Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Southampton, MA 01073
Chris B.
Job Details: 02/19/2024
Replaced all led lights and all working normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Blacksburg, SC 29702
Mitch H.
Job Details: 02/19/2024
"Removed and replaced control and inlet valve. Ran calibration, tested, all functions operating properly. Customer does have low water pressure on both hot and cold lines.; dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 02/19/2024
"Customer complained middle knob broke off. Ordering timer and knob, Informed customer office will call when parts come in. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/19/2024
Replaced both door springs and they are slotted in the last hole on the frame. Door is catching and stopping about 1/4 of the way down unit run and checked ok
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/19/2024
Put unit into service mode and checked for fault codes none were stored. I calibrated the oven +30 and preheated oven to 350 degrees when it chimed and said it was pre heated and I checked oven temperature and it was about 250 degrees temperature was off over a 100 degrees. Gonna order ACU and oven sensor. Scheduled for 2-23-24 amPart#W11598120Part#W11261167Part#W112611692xframe; ordrng 1 W11598120 (Oven sensor) and 1 W11261167 (Control board) and 1 W11261169 (Board) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Litchfield, CT 06759
Jimmy R.
Job Details: 02/19/2024
"Tested unit and found F7E1 error check voltage going to motor and found 120VAC, faulty wash motor replace and install washer motor and ran test unit now operating as design ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Southington, CT 06489
Jimmy R.
Job Details: 02/19/2024
Ck over unit and found broil support clip broken remove old support and install new support machine tested good; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LW4
Near Huntersville, NC 28078
Robert A.
Job Details: 02/19/2024
"Cx complaint that the units bake function is not working. I inspected the to confirm the complaint. The cooktop works fine, however the start and broil buttons do not work at all meaning the oven does not work at all. All other buttons are fine. The cx said the button work somewhat initially but eventually stopped completely. The unit needs a new control board to resolve the issue.; ordrng 1 W11620570 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Southington, CT 06489
Jimmy R.
Job Details: 02/19/2024
Error 7-1 &4-3Tested unit found machine filling with water but not washing check voltage to washing pump and found 120VAC at pump. Wash pump faulty replace sump and motor assembly and recalibrated unit and unit now operational to manufacture spec
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Berlin, CT 06037
Jimmy R.
Job Details: 02/19/2024
"Installed new parts and when installing the tub on the Gearcase the Gearcase shaft was to short and wrong one need to reorder Gearcase parts tentative p/a ; ordrng 1 W10868473 (Gearcase), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Prospect, CT 06712
Jimmy R.
Job Details: 02/19/2024
Tested unit found customer worried about machine banging and rattle instructed customer of operations and answer all concern and questions unit operating as design no mechanical failure
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Springfield, MA 01128
Chris B.
Job Details: 02/17/2024
Complaint that the unit is beeping constantly non stop. Found light switch was stuck with food packaging. Verified whole fridge in diagnostic mode and all tested normal. Found no issues with the refrigerator. Collected trip fee.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hartford, CT 06106
Roger R.
Job Details: 02/17/2024
Installed new left side door. Transfered handle to new door. All checks okay.
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN1RS
Near Hartford, CT 06105
Roger R.
Job Details: 02/17/2024
"Found unit not responding to UI panel. Only flashing randomly. I was unable to remove top cover to gain access to controls. Will need to order new controls and also new top as top will be damaged while removing to gain access. Request p&A on parts. ; rqstng P&A on 1 WH22X36637 (Board, control) and 1 WH22X34919 (Panel, UI)"
We serviced a
LG RANGE
Model LRE3061ST/00
Near Enfield, CT 06082
Mike K.
Job Details: 02/17/2024
"Fan had stayed on overnight, unplugging/plugging did not change. Then started working as normal again.Not failing in testing, verified fan controlled by relay on power control board. Quoted for board and thermostat. Approved. Collected in full. Office to contact cs when parts come in to schedule return.; ordrng 1 EBR74164810 (Power board) and 1 6930W1A003X (Thermostat operating)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Suffield, CT 06093
Mike K.
Job Details: 02/17/2024
"Unit under 1yr wp warranty per service bench.Drain attempting to run, not draining, water in unit. Vacuumed out water, replaced pump and tested in normal cycle, draining properly.; used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hebron, CT 06248
Roger R.
Job Details: 02/17/2024
"Found unit not pumping water, fills and drains properly. Unit under warranty from PC Richards. Told client to call them. No money collected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM01
Near Southwick, MA 01077
Mike K.
Job Details: 02/17/2024
"Took photo of receipt, unit is under 1yr wp warranty. Just delivered, door had been swapped but not sealing, flipped gaskets and reformed. Advised to leave doors closed for next 4-6 hours so gaskets can take new shape. Installed door handle."