We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Middletown, CT 06457
Chuck M.
Job Details:
06/07/2023
Customer complaint is that FF door handle is broken. Ordered door handle. ; ordrng 1 W10837029 (handle)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Canterbury, CT 06331
Amanda R.
Job Details:
06/07/2023
Replaced control leaking is still intermittent mainly uses one hour wash leaks from behind door panel
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Dudley, MA 01571
Amanda R.
Job Details:
06/07/2023
No fill error code has hot water shut off going to unit explained that even when calling for inky cold water unit might
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01V
Near South Windsor, CT 06074
Jeremy B.
Job Details:
06/07/2023
Installed new evaporator cover. Cycled power off and reset. Set to proper settings. All checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mount Ulla, NC 28125
Mark C.
Job Details:
06/07/2023
Unit has a uneven stream from the water dispenser causing it to miss the cup. Installed new water tube and discarded chrome dispenser ring. Unit is fully operational.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Clover, SC 29710
Mitch H.
Job Details:
06/07/2023
Arrived to replace compressor. Found new compressor damaged out of box. Stub bent and crimped. Reordering compressor.; ordrng 1 WPW10605286 (Compressor) and 1 2Xtime (2X time)
We serviced a
KITCHENAID RANGE
Model KEBS177SWH04
Near Charlotte, NC 28269
Jenn F.
Job Details:
06/07/2023
Replaced the bake element. Tested ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Davidson, NC 28036
Mark C.
Job Details:
06/07/2023
At the end of the harvest cycle unit is overflowing due to the ice maker calling for too much water.; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Crouse, NC 28033
Ryan S.
Job Details:
06/07/2023
Customer complained unit not heating . Found heater working after running service mode found unit working as designed. Informed customer to use jet dry. And make sure water is hot at tarp before starting dishwasher. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVY01
Near Mount Holly, NC 28120
Ryan S.
Job Details:
06/07/2023
Customer complained unit leaking. Customer had water line repaired previously. Found water filter housing leaking. Quoted $472. Collected via card. Scheduled return call for 6-12-23. Customer wanted to work on oven but model serial number tag wasnt peel.d off customers had to look for Manuel to get model serial said she will get model serial when returning. ; ordrng 1 Wpw10121140 (Filter housing)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28209
Ryan S.
Job Details:
06/07/2023
"Customer complained unit wont start. Upon arrival found proper. Outage to unit. Found thermal fuse and door switch good. Found board on control had fallen off panel, took picture. . Resecured panel and put small screw in hole provided on board. Read and ran unit. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, NC 28210
Ryan S.
Job Details:
06/07/2023
"Retuned and found freezer gasket falling off, put sealant around both gaskets and Informed customer to not open unit for a few hours to let set. Verified proper cooling and operation. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Charlotte, NC 28277
Ryan S.
Job Details:
06/07/2023
Customer complained of frost buildup inside unit. Found frost buildup around damper/ baffle. Found baffle not closing. Ordering baffle motor. Scheduled return call for 6-13-23 am ; ordrng 1 WP2221296 (Baffle)
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Charlotte, NC 28277
Ryan S.
Job Details:
06/07/2023
"Customer complained unit leaking on left side. Ran unit and ran unit for 30 mins with no leaks. O leaks on drain pump or hoses. No inlet valve leaks, no sump seal leaks. No inlet hose leaks. No leaks from door. No leaks from float switch seal . Drain line is running high enough and no running back into unit. Informed customer o leaks detected, no leaks from dispenser on door. if leak happens again take pictures under unit and call back. Verified proper operation of unit. ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Charlotte, NC 28278
Ryan S.
Job Details:
06/07/2023
Retuned to install Ui ordered. Installed Ui. Ran bake preheat and unit started heating. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Huntersville, NC 28078
Mark C.
Job Details:
06/07/2023
"Unit is showing a long fill error, found unit is filling properly with good water pressure. No blockages or leaks in the pressure tube. Indicating a miscommunication between the pressure sensor and the control.; ordrng 1 W11316246 (Switch) and 1 W11456953 (Pressure hose) and 1 W11550649 (Control) and 1 W11316252 (Upper harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Huntersville, NC 28078
Mark C.
Job Details:
06/07/2023
Unit is leaking from the heating element causing floor damage Installed new heater unit is fully operational with no leaks. Left damaged part with the customer in case of damage claims. ; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Huntersville, NC 28078
Mark C.
Job Details:
06/07/2023
Installed new element and thermostat kit unit is fully operational.; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Marshville, NC 28103
Jonathan J.
Job Details:
06/07/2023
"Complaint freezer not cooling properly everything melted defrosted 15 to 20° in the freezer section per customer. Freezer temp as of right. The second is -4 evaporator has a full frost pattern on it going all the way up all the way down Cannot duplicate issues with refrigerator here today. Pressures are 35 psi equalized pressure is -9 psi steady 80 psi, high side steady evaporator drain pan is 3/4 of the way full of water. I suspect customer may have had a defrosting issue that worked its way free. I called Whirlpool technical assistance. Office file number 7736582054 file number. Whirlpool agrees unless there is a floating restriction in the sealed system that unit more than likely had a defrosting issue that rectified itself icemaker is a quarter of the way full of ice unit started cooling yesterday per customer. Customer only had a cooling issue in the freezer zone not the fresh food zone."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details:
06/07/2023
The wrong color door was sent and the handle was not sent with me. The cx states that a door handle was supposed to be ordered as well. Im ordering the parts for the return visit.; ordrng 1 W11600322 (Upper door panel) and 1 W11110499 (Door handle)
We serviced a
MAYTAG DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28216
Robert A.
Job Details:
06/07/2023
Cx complaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. The switch on the wall was in the on position but the unit is not responding at all. I checked incoming power and the control LED is flashing getting 122v. I checked and secured the connector and harness to the UI control. The unit needs a new UI control and panel to resolve the issue. The unit is working as designed.; ordrng 1 W11460962 (UI control) and 1 W11460908 (UI panel)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Charlotte, NC 28208
Robert A.
Job Details:
06/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Oxford, MA 01540
Amanda R.
Job Details:
06/07/2023
Complaint frost build up randomly on things in freezer recommended taking a picture water dispenser is leaving calcium mark on front of freezer door replaced ice door assembly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28213
Jenn F.
Job Details:
06/07/2023
"Replaced gearcase, cam, agitator and suspension rods. Calibrated unit. Ran diagnostic. Tested ok ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mint Hill, NC 28227
Jenn F.
Job Details:
06/07/2023
"Lid separating at the hinge on left side. Replaced the lid, control board and latch assembly. Tested ok. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W11400681 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
06/07/2023
"Checked over machine and found both sections not cooling and unit not running, checked compressor and found not running removed ptc relay and connected new, compressor came on and started to buzz and kicked off on the overload compressor faulty and needs to be replaced. Will order new compressor kit,couplers,r600 bottle and lock prep glue ; ordrng 1 W11574734 (Compressor kit) and 1 W11504445 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 1 R600a (Bottle) and 1 Lockprep (Glue) and 1 W11504447 (Coupler) and 1 W11504450 (Coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt970sahw0
Near Charlton, MA 01507
Chris B.
Job Details:
06/07/2023
"Complaint that the unit is not heating nor washing properly. Found bad wash pump. Quoted for parts and labor. Replaced part and unit running normal. Lower Wash arm broke while installing and will order part for customer at no charge.; ordrng 1 W10837249 (Wash Arm), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
06/07/2023
"Replace broken door strike, calibrate unit and check unit working to specification.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Meriden, CT 06451
Jimmy R.
Job Details:
06/07/2023
"Evaluate unit checking for noise thats not normal, ran diagnostic and hear noises coming from the back of unit. Pull unit out and found water copper supply line hitting back panel plate. Make adjustments to copper line and check unit working normal no more noise. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
WHIRLPOOL COOKTOP
Model Jgd3536ws01
Near Charlotte, NC 28211
Robert A.
Job Details:
06/07/2023
Cx said she is not home at the moment and will have to reschedule her appt. I did not go to the home or diagnose the unit.; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GTS16G5HJRSS
Near Charlotte, NC 28226
Robert A.
Job Details:
06/07/2023
"Cx complaint that the unit is not cooling in the RC. I inspected the unit to confirm the complaint. I found the exit duct from the RC to the FC was clogged with ic not allowing warm air to exit the unit. I removed the ice from both inlet and outlet ducts and tested the unit for the cx. The unit is still not getting good airflow. I checked the evap fan, it is not rotating. I spun it by hand and it rotated slowly. The unit needs a new evap fan to resolve the issue. Im ordering the parts for the return visit. The cx paid in full by CC.; ordrng 1 WR60X31522 (Evap fan motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Charlotte, NC 28270
Robert A.
Job Details:
06/07/2023
"Cx complaint that the unit makes a weird noise at the end of the cycle. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. I ran a 15 min timed cycle to wait for the end of cycle signal. The signal sound is normal. I recommended for the cx to record the noise to help us identify the issue. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW0
Near Worcester, MA 01609
Amanda R.
Job Details:
06/07/2023
F25 tachometer error needs mcu and motor ; ordrng 1 WPW10384849 (Mcu) and 1 W11191299 (Motor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Holden, MA 01520
Amanda R.
Job Details:
06/07/2023
"Replaced all parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH 1 W11419171 CNTRL-ELEC , and 1 W11550891 AGITATOR"
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near Holden, MA 01520
Amanda R.
Job Details:
06/07/2023
Basket filling with water with unit off solenoid bad replaced valve assembly soft close on hinges dont work both hinges no longer available ; dspstn on spec-tagged invntry: 1 W10853723 VALVE
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Grafton, MA 01536
Amanda R.
Job Details:
06/07/2023
Long drain error wires going to drain pump broken fixed wires tested draining normally
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Spencer, MA 01562
Chris B.
Job Details:
06/07/2023
Complaint that the unit is not cycling through properly. Found voltage drop that would disrupt the washer to run properly. Ran diagnostic test and found no issues with the washer.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Worcester, MA 01604
Chris B.
Job Details:
06/07/2023
Complaint that the unit is not washing properly. Found bad gear case leaking oil. Will order parts for a return visit.; rqstng P&A on 1 W11393685 (Gear Case) and 1 W10902814 (Wash Plate) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10909670 (Spanner Nut) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Huntersville, NC 28078
Mark C.
Job Details:
06/06/2023
Installed feed tube spray arm and retainer unit is fully operational.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBS3
Near Suffield, CT 06078
Gary V.
Job Details:
06/06/2023
"Inspected and found upper door vent trim dislodged from frame, reinserted and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJB00
Near Watertown, CT 06795
Jimmy R.
Job Details:
06/06/2023
"Checked over unit and found machine cooling as designed found temps reading 39 if fridge section and -2 in freezer section checked produce in unit and found cold and drinks cold, removed evap and found frost pattern perfect checked returns and clear used steam to blow thew air tunnel and air moving properly, found little ice on top of air vents in freezer melted ice and checked air flow, found damper opening and air moving as designed into fridge section.advised customer all operations are working as designed went thew compressor and all cooling functions and unit is working to specs. Customer will need a second opinion if having same issue with cooling"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/06/2023
Water leaking. Found water mines reversed at bottom of door. Corrected and all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Windsor, CT 06095
Gary V.
Job Details:
06/06/2023
Inspected and found no faults or problems at this time. Cycled thru diagnostics and everything tested fine. Customer may have had off balance load.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Windsor Locks, CT 06096
Gary V.
Job Details:
06/06/2023
"Inspected and found drain tube clogged, cleared out and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Windsor Locks, CT 06096
Gary V.
Job Details:
06/06/2023
Inspected and found ff side door warped and not closing properly. Needs new door. Will order and customer will call when door arrives. Entitlement shows in warranty. She will furnish receipt on return trip.; ordrng 1 LW11258450 (Ff side stainless door)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Vernon, CT 06066
Gary V.
Job Details:
06/06/2023
"No answer on phone or door, office confirmed.; saved tckt"
We serviced a
SAMSUNG DRYER
Model DV48H7400EW1A2
Near Somers, CT 06071
Gary V.
Job Details:
06/06/2023
"Inspected and found lint build up on blower wheel causing noise, and rollers dry, cleared out and tested fine.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Agawam, MA 01001
Roger R.
Job Details:
06/06/2023
Found connection at gas valve from house to regulator was loose by one or two turns. Tightened and checked for leaks with bubble detection and unit all okay no leaking
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Watertown, CT 06779
Jimmy R.
Job Details:
06/06/2023
"Customer complain of squealing noise when operating, check unit operations and observe loud noises. Take unit apart and found pulley bad worn out, replace pulley kit,rollers an belt. Ran unit and checked working to spect and heating.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Waterbury, CT 06704
Jimmy R.
Job Details:
06/06/2023
"Customer state lights goes out and unit stop working, he would unplug unit and unit reboot itself and started working again. Review notes from service matters and determines main control and power supply board needed. Parts order for authorization and return service. Parts tentative p/a ; ordrng 1 W10830288 (Cntrl) and 1 W10843055 (Main cntrl) and 1 W10830278 (Main power supply cntrl), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Charlton, MA 01507
Amanda R.
Job Details:
06/06/2023
Not agitating no errors codes saved spinning normally wash plate stripped ; ordrng 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Charlotte, NC 28278
Robert A.
Job Details:
06/06/2023
I installed the ordered parts and tested the unit is working. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Blacksburg, SC 29702
Mitch H.
Job Details:
06/06/2023
"Replaced clutch and slider. Ran DLMS calibration, ran component tests for agitate and spin. All functions tested good and operating properly.; used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB04
Near Manchester, CT 06040
Jeremy B.
Job Details:
06/06/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near West Springfield, MA 01089
Roger R.
Job Details:
06/06/2023
"Found failed ice maker, getting power but not harvesting. Quoted for new ice-maker and labor will return to install asap; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER"
We serviced a
AMANA RANGE
Model AGR5330BAS
Near Springfield, MA 01109
Roger R.
Job Details:
06/06/2023
Found unit working okay at this time all four surface burners working and lighting okay. Also oven light bulb has failed and need to be replaced. Customer to install new bulb.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Southington, CT 06489
Jimmy R.
Job Details:
06/06/2023
"Tested unit found machine filling with water but never agitating found tub moving when washing, checked actuator and found it had fallen out of cam causing unit to not shift and not wash properly. Fixed actuator and secured to stop from falling out recalibrated unit and all operations now working to specs"
We serviced a
SAMSUNG REFRIGERATOR
Model RS267TDRS
Near Easthampton, MA 01027
Roger R.
Job Details:
06/06/2023
Found shelves not in the proper places and causing the freezer door to not close. Defrosted unit and reset shelves. All checks okay.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Easthampton, MA 01027
Roger R.
Job Details:
06/06/2023
"Found bad main board causing cooktop light to stay on at all times. Replaced and checked, all okay"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Clover, SC 29710
Mitch H.
Job Details:
06/06/2023
"Replaced pump/motor assembly. Found console was correct part number but item in box was not correct. Ran full diagnostics cycle, all functions tested good. Started normal wash cycle, allowed unit to fill and run , canceled cycle. Filled, ran and drained properly. Reordering console.; rqstng P&A on 1 W11460908 (Console)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Clover, SC 29710
Mitch H.
Job Details:
06/06/2023
Tested and found control board bad. Has correct incoming power but nothing out of board. Ordering control.; ordrng 1 W11525996 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Mark C.
Job Details:
06/06/2023
Upper rack spray arm was not attached to the feed tube. Secured spray arm does not come off when force is applied unit is fully operational.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Huntersville, NC 28078
Mark C.
Job Details:
06/06/2023
Unit is making a grinding noise due to a damaged bearing in the circulation pump. Parts are covered under the 120. Month Warranty. Customer would be responsible for the labor cost of 256.33; ordrng 1 WPW10591570 (Sump assy)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28052
Ryan S.
Job Details:
06/06/2023
"Customer complained unit just draining and wont stop. Found unit was stuck in flood mode causing drain pump to constantly run. Unit kept entering flood mode also. Checked valves and valves good , eventually found that pressure line was kinked close to tub. Rerouted pressure line and unit now filling and washing properly. Verified proper operation."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LS00
Near Lincolnton, NC 28092
Ryan S.
Job Details:
06/06/2023
"Customer complained unit light not working, replaced bulb and control due to both being bad. Charged for bulb only 9.62 via card. Verified unit working properly now. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC , used 1 8206232A (BULB) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mount Holly, NC 28120
Ryan S.
Job Details:
06/06/2023
"Customer complained unit not heating. Found unit has proper voltage, took unit apart and found heater was open short. Quoted 298.52 for repair. Customer said to fix, replaced heater and ran unit. Unit working properly. Charged via card. ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mount Holly, NC 28120
Ryan S.
Job Details:
06/06/2023
"Came to install parts ordered by previous tech, installed console Ui. Need to order magnetron and control for internet ordered due to all 3 parts needing to be installed at the same time, ordering control and magnetron. Informed customers office will call when job is authorized and parts come in, ; ordrng 1 W11325603 (Microwave control) and 1 W11346197 (Magnatron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near York, SC 29745
Mitch H.
Job Details:
06/06/2023
"Replaced with ice maker. Tested, cycled, returned to home position and filled correctly. Operating properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near York, SC 29745
Mitch H.
Job Details:
06/06/2023
"Checked and found no water coming to dishwasher from valve under sink. Dishwasher has no error codes. Water inlet valve operating properly. New home, customer is going to call builder to have plumber check."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details:
06/06/2023
Checked and found belt guard rubbing pulley causing noise. Corrected and ensured guard no longer rubbing. Machine now operating properly and quietly.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Charlotte, NC 28213
Jenn F.
Job Details:
06/06/2023
"Complaint when start is pressed it just stays on sensing and does nothing. F5E1 lid lock error/ start pressed with lid open. Ran diagnostic unit operations tested ok. Calibrated unit. Start a normal cycle, starts up locks lid spins briefly, lid unlocks has a pause and locks again, tub spins still in sensing as water starts to fill. Unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB05
Near Mint Hill, NC 28227
Jenn F.
Job Details:
06/06/2023
Complaint hot to the touch on the liner between the fridge and freezer. Found the fan blade not attached to the condenser motor. Reattached blade. Tested ok. Advised customer the temp will cool down within 24 hours of the unit running now with the fan regulating the heat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28215
Jenn F.
Job Details:
06/06/2023
Complaint not making ice. Found the ice maker turned off. Turned on and cycled ice maker. Tested ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Charlotte, NC 28215
Jenn F.
Job Details:
06/06/2023
"Spoke to whirlpool techline Sr# 7736564214, normal design. Unit is working properly. Called and spoke to the customer. Advised about normal design of the unit. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Charlotte, NC 28215
Jenn F.
Job Details:
06/06/2023
"Replaced control board. Ran calibration. Ran diagnostic, Unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28205
Jenn F.
Job Details:
06/06/2023
"Replaced the housing. Water is still slow. Water filter is bad. Customer just replaced the filter and in less then a month of new filter water flow was slow, customer will contact where she got it from."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29730
Mitch H.
Job Details:
06/06/2023
"Replaced control. Checked operation, all functions tested properly. Refrigerator now operating normally."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jenn F.
Job Details:
06/06/2023
"On arrival unit unplugged smell of gas in the freezer. Tapped the low side. Pressure very low, started unit and in a 30 in vac. Charged with 140psi of nitrogen, bubble checked all accessible tubing no leak found. After 20 min the pressure dropped 2 psi. Called whirlpool techline sr#7736569590 unit is being put in for replacement review. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Sharon, SC 29742
Mitch H.
Job Details:
06/06/2023
"Replaced main control. Plugged dryer back in. Tested, all functions operating properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Charlton, MA 01507
Amanda R.
Job Details:
06/06/2023
Customer had load ready complaint hearing louder then normal noise at very end of spin cycle with weight in basket replaced cam ; used 1 W10721967 (CAM KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Mark C.
Job Details:
06/06/2023
"Installed new cam and gearcase unit is still not operating. Contacted tech line spoke with Chris, tech Line states replace the control due to a faulty circuit to the shifter. Sr#7736501828; ordrng 1 W11627413 (Pcb)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mooresville, NC 28117
Mark C.
Job Details:
06/06/2023
Unit is showing door ajar. Placed unit into service diagnostics on the door switch test its showing the left door sticking closed and one of the pantry doors or the right door is shorting open. Quoted 383.21; ordrng 2 W11289496 (Switch)s and 2 W11291138 (Switch)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Mooresville, NC 28115
Mark C.
Job Details:
06/06/2023
Installed new heater unit is fully operational.; used 1 W11537778 (Heater) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Mooresville, NC 28115
Mark C.
Job Details:
06/06/2023
Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
06/06/2023
"Ran unit due to washer would not drain leaving wet clothes in tub at end of cycle, ran diagnostics and found error F9e1 drain pump error. Let unit run threw several cycles and pump draining water normally ran unit threw a bulky wash cycle filling tub fully and once cycled to a drain unit would not pump out, checked drain and found super hot and cutting off causing issue, replaced faulty pump and ran unit threw a wash cycle. All operations now working to factory specs ; used 1 W10876600 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Prospect, CT 06712
Jimmy R.
Job Details:
06/06/2023
"check unit found water supply not turn on, turn on water and ran unit, found wash pump not washing properly only lower wash arms are moving slowly and top arms not. Replace wash sump&motor and check unit working to spect and no leaking. ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Prospect, CT 06712
Jimmy R.
Job Details:
06/06/2023
"Replace fresh food right door gasket, heated gasket to seal properly and check doors sealing correctly for proper temperature."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Prospect, CT 06712
Jimmy R.
Job Details:
06/06/2023
"Check unit found oil leaking from transmission on to belt, remove and clean belt, adjust legs for leveling. Ran diagnostics and calibrate unit then check unit for proper operating performance."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/06/2023
Washer shaking during HSS. Tested and found everything working normal but the agitator is warped needs new. ; ordrng 1 W11550891 (Agitator)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/06/2023
Dishes not cleaning. Found 120vac at motor but not pumping. Needs new motor. Replaced sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Middletown, CT 06457
Jeremy B.
Job Details:
06/06/2023
Dryer not heating. Tested supply power at terminal block. Found 0vac between L2-N and 43v between L1-L-2 tried resetting breaker with no luck. Customer must resolve power problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details:
06/06/2023
Icemaker not working. Found E5. Icemaker cycled and filled. Replaced icemaker and reset power. Cycled and filled icemaker. Please allow 24hrs for ice protection. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Windham, CT 06226
Jeremy B.
Job Details:
06/06/2023
"Bake and broil not working. Found terminal block cracked. Replaced terminal block and tested bake and broil still not working. Measured proper supply power. Bake and broil element check hood. Fuse is good. Found 240vac output from control. Found wire shorted to ground and broke the wire. Repaired the wire and tested bake and broil now working. Needs new main harness!!; ordrng 1 W11529071 (Harness), used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Kershaw, SC 29067
Jonathan J.
Job Details:
06/06/2023
"Complaint door seal, coming apart, torn into pieces. I found door seal is coming apart. Complaint also dryer is taking multiple cycles to dry. I found dryer vent was completely collapsed. Causing Four drodge performance issues. No additional issues found after adjusting vent will have to order door gasket to completely fix. Office to call customer when parts come in. ; rqstng P&A on 1 Wp279368 (Adhesive) and 1 W10861521 (Seal)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
06/06/2023
"Complaint dishwasher leaking from the door area. Dishwasher will not complete a cycle within the first five minutes. Dishwasher will shut itself down and start going. Ti da Di dong. Chiming I felt door gasket had collapsed in top left-hand corner, creating a leak I found drain plug on disposer was still intact. House is under construction as a remodel not a new build. I found dishwasher was in properly. Installed front of dishwasher was lower than the back of the dishwasher. Back of the dishwasher was jacked all the way up with leveling legs. I also found dishwasher was improperly wired, wired up backwards ground wire was being used as a hot wire white neutral wire was being used as a grounding wire. I fixed voltage issues I fixed, leveling issue. I fixed door gasket issue removed disposer drain plug, tested operations, verify dishwashers operating normally now with no further issues. Found no leaks found either. ; used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Lancaster, SC 29720
Jonathan J.
Job Details:
06/06/2023
"Complaint, heavy steam occurring on the inside of the microwave moisture condensing in between door glass. I found Vince covers were not removed from the top of the vent microwave is venting. Inside of the house vent covers were creating an air restriction, preventing steam and moisture from exiting the inside of a microwave. I found microwave is heating normally for the specific model new heating issues found no additional venting issues found after removing the covers. No additional issues found using the paper towel method on the vent system. Everything working normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
06/06/2023
Customer canceled at door says he has a lowes extended warranty and lowes told him it was covered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28278
Robert A.
Job Details:
06/06/2023
"Cx complaint that the unit intermittently does not cooling. I inspected the unit to confirm the complaint. I found the evap fan, condensor fan and compressor are running fine. At the moment the unit is cooling fine in both areas (2degrees/38degrees). I ran multiple tests, all components are working fine independently. Cx said this issue has happened multiple times. I asked if there has been power outages recently, he said no. Im ordering a new control board to resolve the issue.; ordrng 1 W11224256 (Control board) and 1 W11579559 (UI control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28210
Robert A.
Job Details:
06/06/2023
Cx complaint that the unit is tearing clothes during cycles. I inspected the unit to confirm the complaint. I found no error codes and all components passed the service cycle. I noticed the wash plate cap has a hard time staying in place. I removed the cap and found one of the cap bent outward not allowing the cap to sit level. The clothes are getting caught on the uneven cap during cycles. Im ordering a new cap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11510462 (Washplate cap)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28277
Robert A.
Job Details:
06/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.