Service History 278 - Advantage Appliance Repair

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/25/2024

"Cx complaint that the unit is occasionally tripping the breaker. I inspected the unit to confirm the complaint. I found no error codes and ran a 90 second cycle. The unit completed the cycle but did trip the breaker when it stopped. I checked the control and seen what appeared to be excessive sealant gel on multiple relays which is abnormal. I ran another cycle for 30 & 60 seconds, neither one tripped the breaker. I did a 3rd attempt for 90 seconds and the breaker tripped. I does not blow the fuse just trips the breaker. With the issue being intermittent the unit needs a new control board to resolve the issue. I quoted the cx."

We serviced a

FRIGIDAIRE FREEZER

Model FFCL1542AW

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Checked over unit and found freezer would not stay on unit would work then shut down and back on again thawing all food and not holding temp, removed compressor cover and found roaches had gotten into unit and all wiring shorting out relays and thermostat advised customer bugs gotten into thermostat and causing it to short out, we cannot touch any parts due to bug issue advised warrenty company will let know on further actions"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/25/2024

"Removed and replaced slider and control. Reassembled, ran DLMS calibration. All completed properly. Tested washer, all components and functions operating properly. Used 1- W10734521 slider from t/s.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 06/25/2024

Return to install parts ordered install new heating element and washer brand unit through service mode. All functions working ran unit on quick wash unit field and started washing verified proper operation.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW2

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/25/2024

"Inspected and found fae4 shifter fault in wash pump, will order parts needed and return.; ordrng 1 W11460945 (Wash pump) and 1 W11672039 (Main acu)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA01

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/25/2024

"Inspected and found ice maker frozen over and needs ice maker replacement kit, will submit estimate.; rqstng P&A on 1 Da82-02698a (Ice maker kit)"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 06/25/2024

"Billed accountNo mod/ser tag found. Does not go into service test as listed in tech sheet, second one acting same way as first. Contacted techlineHeat exchange switch failure with likely failure being main control. Cleaned filter and was clogged, feels like a little warmth 5 minutes into timed dry.Quoting for main control per techline discussion, but also suggesting filter replacements/cleaning on dryers, felt peeling off of filter when attempted to clean.; ordrng 1 W11239098 (Control) and 1 W11382898 (Filter)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 06/25/2024

"Billed account F11 error codes in history, f11 error codes not in tech sheet. Called tech line and code is for motor control fault. Sr# 7739374121Quoted for main control. Unit is stacked, would need to be pulled down and pulled out before service.; ordrng 1 W11367297 (Control)"

We serviced a

SAMSUNG RANGE

Model NX60T8711SS/AA

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/25/2024

"Customer complain temperatures were off. You only gets up to a certain temperature upon inspection found igniter bad . takes too long, wont reignite . Also found temp sensor bad, ordering tips sensor and bake igniter . Informed customer office will call when parts come in. ; ordrng 1 DG94-01441 (Igniter) and 1 DG32-00002B (Temp sensor)"

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 06/25/2024

"Tested unit and found washer not washing clothes and leaving them wet, ran a diagnostics and no errors ran a wash and found unit only filling with a little bit of water and washing clothes dry, recalibrated with a factory calibration and u it started filling normally and operating to specs. Showed customer best cycles to use and adjusting water levels"

We serviced a

SAMSUNG REFRIGERATOR BOT

Model RF220NCTASR/AA02

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Checked over unit and found left side fridge door would close but not stay closed, checked door and found upper hinge closure supports broken this is causing door to not pull shut. Tried to tighten up screw but door plastic is broken door would need to be replaced to fix correctly but door is no longer available. Added a screw into door hinge on top to help hold in place door is now closing and staying closed advised it may last or it may come apart again this is not the correct way to fix it but will hopefully work for now"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bethlehem, Connecticut 06751

Jimmy R.

Job Details: 06/25/2024

"Tested washer and found unit would come on and just sit never drain or sense a load, checked drain pump and found harness wire broken causing no power to drain, fixed wire and unit is now draining. Ran a wash cycle and found machine would not wash checked cam and actuator and found cam melted and actuator gear broken replaced both parts and recalibrated unit. Ran a wash cycle and unit is now working to specs ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/25/2024

Complaint refrigerator right hand door handle fell off while opening door drawers inside of the refrigerator. Keep rolling out whenever doors are opened by themselves. I found handle set. Screws were not tightened properly. I re-secured doorhandle tested operations handle is no longer loose. I adjusted the level of the refrigerator no further issues found or reported by customer with refrigerator.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JV3

Near Heath Springs, South Carolina 29058

Jonathan J.

Job Details: 06/25/2024

"Complaint no power to cooktop or oven display turns on sounds like its heating but nothing works. I found customers in incoming voltage was not proper unit had 1.3 V across red and white wire 124.3 V across black and white wire, which is why user interface would display Unit not heat discovered customers house breaker would start hissing when burners were turned into the on position. Customer needs to get voltage, checked and voltage issue fixed. I was able to get proper voltage to oven temporarily to validate. Everything is working properly. Left oven, completely unplugged and breaker in off position before departure."

We serviced a

GE RANGE

Model JB655YKFS

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/25/2024

"Inspected and found only 120v at power supply, oven needs 240v for proper operation, and informed customer."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/25/2024

"Customer had washer unplugged on arrival. Plugged washer back in. Ran diagnostics, no stored error codes. Ran calibration, then automatic test cycle. All completed correctly. Started washer in quick wash cycle, filled and agitated properly. Cancelled cycle, unit drained correctly. Switched to drain and spin, shifter operated normally and spinning properly. Washer operating normally at time of visit. No issues found. If customer calls back please order control."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/25/2024

"Checked and found evaporator completely frozen and blocked. Evaporator fan running properly. Checked defrost heater, ohms out correctly. Refrigerator not defrosting. Needs control. Quoted customer for repair, approved. Checked part availability and advised customer that office will call to schedule when part arrives. Collected full amount on ck# 11576; ordrng 1 W11566891 (Control)"

We serviced a

GENERAL ELECTRIC WASHER

Model GFW850SPN0RS

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 06/25/2024

"Found latch just clicking locks and unlocks And wont stay locked needs latch and control ; rqstng P&A on 1 WH01X29528 (Latch) and 1 WH22X36637 (Control) and 1 WH22X35837 (Controls), states that autho needed"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 06/25/2024

Installed new blower and belt tested sounds good Explained to cust need to remove bracket front Of dryer puts to much pressure on cover to blower and makes noise He has a 4 in pipe attached to dryer and goes out wall Advised to put tin tape around instead of bracket took photos; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/25/2024

Replaced gear case and ran diagnostic cycle and all working properly. No leaks detected. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norton, Massachusetts 02766

Aimee Z.

Job Details: 06/25/2024

Installed new drain pump Ran calibration and diagnostic Found the Acuator a little noisyIs functioning ; dspstn on spec-tagged invntry: 1 W10876600 DRAIN PUMP

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HPY

Near Litchfield, Connecticut 06778

Jimmy R.

Job Details: 06/25/2024

"Tested unit and found both sections not cooling and warm found compressor kicking off on an overload due to condenser coils completely blocked and unit not breathing, vacuumed out unit for customer and let sit tuned unit back on and compressor came and stayed on normally, advised customer to watch unit and give 24hrs so temps can regulate wile there unit went from 66 to 54 and was getting done in temp"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Troutman, North Carolina 28166

Robert A.

Job Details: 06/25/2024

"Cx complaint that the unit is turning off by itself intermittently. I inspected the unit to confirm the complaint. I found error codes: f8e0 f6e4. I ran manual tests for the fans, both worked fine in both speeds. I started a normal bake cycle for both ovens, the top oven stopped and flashed f8e0. The bottom eventually stopped by itself. Power has been cycle, this issue has gotten progressively worse. The unit needs new blower fans, control boards and the UI. Im ordering the parts for the return visit.; ordrng 1 W11261169 (Control board) and 2 W11248652 (Blower fans)s and 1 W11297709 (UI console), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/25/2024

"Checked and found thermal fuse blown. Replaced fuse, tested dryer, found it running over temp with vent hose removed. Checked element, no shorts and good. Replaced cycling thermostat, no change. Checked all components, no electrical shorts or issues found. Set temp switch to low, dryer heats to same temp regardless of setting. Ordering switch. Checked part availability and scheduled return for 7/1 AM. Used 1- WP3392519 thermal fuse and 1- WP3387134 thermostat from t/s.; ordrng 1 W11050715 (Switch), used 1 WP3387134 (Thermostat), and 1 WP3392519 (Thermal fuse) from stock"

We serviced a

SAMSUNG RANGE

Model NE58K9500SGAA

Near York, South Carolina 29745

Mitch H.

Job Details: 06/25/2024

"Tested and found oven not heating. Pulled oven out, removed back. Both bake and broil elements ohm out properly. Attempted to preheat oven, no power to either element from relay board. Checked part availability, part number crosses to a new number. Requesting P&A for board. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 DE92-03960G (Oven relay board)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW1

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 06/25/2024

"Billed acccountQuoted for torn bellow, unit 403, is already pulled down.; ordrng 1 W11044836 (Bellow)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 06/24/2024

"Inspected and found air damper making rattling noise, replaced with new air damper and cycled. Tested fine.; used 1 WPW10594329 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Suffield, Connecticut 06093

Gary V.

Job Details: 06/24/2024

"Inspected and found fault for door latch and ui panel is switching from cycle to another cycle on its own, will submit estimate and call.; rqstng P&A on 1 WPW10443885 (Door latch), ordrng 1 W10911042 (Ui panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/24/2024

I replaced water inlet valve and fabric Sofner dispenser I tested operation by performing a quick wash and in diagnostics. No leaking no further issues found if customer calls back for leaking customer needs to have house water pressure checked I suspect hi water pressure issue present.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/24/2024

Complaint f8e4 again flashing on screen I found complaint true leaking from lower seal this time I also found during testing fae4 diverter leak detected am ordering motor sump assembly. ; ordrng 1 W11680075 (Sump assembly)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/24/2024

Ui fades out when drying. Found control power is 10.2vdc going to ui will need ui and control to fix also found Vent was collapsed when I pulled it out. Condensation was also building up on glass due to cold air vent in room. ; ordrng 1 W11565020 (Control) and 1 W11583883 (Ui)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near East Granby, Connecticut 06026

Gary V.

Job Details: 06/24/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449840 GEARCASE"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Sharon, Massachusetts 02067

Aimee Z.

Job Details: 06/24/2024

F5e2. LatchF8e1. Slow fillF5e3latchNeeds latch and shocks; rqstng P&A on 1 W11565030 (Latch) and 4 W11316766 (Shocks)s

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 06/24/2024

Checked unit found blower wheel broken heating element is open and roller worn down will have to chisel out blower ordering motor blower dryer kit and heating element; rqstng P&A on 1 4392067 (Dryer kit) and 1 WP697772 (Blower) and 1 W11549461 (Motor) and 1 WP3387747 (Heating element)

We serviced a

WHIRLPOOL DRYER

Model WED6120HC

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 06/24/2024

Installed new drum and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model CED9150GW3

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 06/24/2024

Called tech support and programmed all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Durham, Connecticut 06422

Jeremy B.

Job Details: 06/24/2024

Installed new control and ran self test all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/24/2024

Installed new dispenser all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 06/24/2024

Hinges broken causing door to fall down hard. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 06/24/2024

Dishwasher will randomly stop draining. Hose is clear and no debri in pump area. Replaced pump and tested all checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/24/2024

Both sections not cooling properly. Found evap fan getting 120vac but barley running needs new fan. The freezer door rails are wearing and could be restricting the door from closing. Customer will pass on rail replacement. ; ordrng 1 WPW10464673 (Fan)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 06/24/2024

"Icemaker leaking and door gaskets torn. The freezer door rails are worn and freezer light switch sticking. ; ordrng 2 W10830046 (Gasket)s, rqstng P&A on 1 W10889233 (Icemaker) and 2 WP13055901 (Drawer rails)s and 1 W11396033 (Switch)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 06/24/2024

Oven and microwave will randomly power off and give F8E4 error code. Entered diag and verified errors. Needs new control and panel. Customer to call warranty to see an a replacement as this has happened several times already. ; rqstng P&A on 1 W11396218 (Control panel) and 1 W11294388 (Control)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ07

Near Springfield, Massachusetts 01128

Chris B.

Job Details: 06/24/2024

Replaced all parts ran nitrogen to clear out lines. Recharged to 49g. Compressor running and mentioned to the customer to keep an eye on the cooling for the next day. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ07

Near Springfield, Massachusetts 01128

Mike K.

Job Details: 06/24/2024

Helped cb with sealed system

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 06/24/2024

"Unplugged on arrival, cs said was not cooling either section. Plugged in Compressor/condenser fan running, let run for 20 minutes, no cooling either sectionSealed system issue. Quoted for compressor, evap, drier/labor denied. Collected for service call ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 06/24/2024

"Replaced bake burner and tested bake cycle. Ignited fine and burning fine. Turned off and used leak detector, no gas detected. Preheated to 350 fine and then turned off, no gas detected."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 06/24/2024

"Checked unit found items in freezer defrosting fan is working freezer coils cold but no frost ordering comp and freezer evap 2 time sealed system; rqstng P&A on 1 WPW10608485 (Freezer evap) and 1 W10832994 (Comp), ordrng 1 Time (Extra time)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 06/24/2024

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 06/24/2024

Cx complaint that the unit is not dispensing water. I inspected the unit to confirm the complaint. I found the water dispenser very slowly. I pulled the unit out and found the water line linked. I repositioned the water line and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/24/2024

Cx complaint that the unit is leaking water from the FC. I inspected the unit to confirm the complaint.I found the evap drain tube is clogged. I cleared the drain tube and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Davidson, North Carolina 28036

Robert A.

Job Details: 06/24/2024

Cx complaint that the unit is still not cooling well and building ice in the RC roof. I inspected the unit to confirm the complaint. I found the evap drain tube clogged. I cleared the line and tested the unit for the cx. I also found the cabinet has gaps where it meet the inner cabinet. I used silicone to close the gaps. This was probably allowing a lot of warm air in causing the moisture to build in the RC area.The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 06/24/2024

"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found the unit is heating, and tumbles but it has poor airflow. The cx needs to clear the air duct to provide good airflow. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/24/2024

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found he fans and lights working fine. The compressor is not running. It just buzzing a few seconds then clicks. I replaced the start device and tested the unit for the cx. The compressor still did not work, the unit needs a new compressor and start device. Im ordering the parts for the return visit. The SS repair is covered by the extended warranty. I collected the service call fee by CC.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/24/2024

Installed new ice maker and cycled unit found ice maker now filling and stopping as designed. Advised customer to give ice maker 24 hrs and dump first batch

We serviced a

WHIRLPOOL DISHWASHER

Model kdfe204kwh3

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 06/24/2024

"Checked over machine and found lower spray arm had broken off of the insert causing it to fall on heater and melt, unit will need new spray arm and cover to fix issue will order and return with parts ; ordrng 1 W11550888 (Spray arm) and 1 W11128231 (Cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 06/24/2024

"Checked over unit and found both sections not cooling placed unit into a test cycle and ran step 4 found compressor coming on and running checked evaporators and found no frost patterns on either evaps checked for Freon levels and found unit low on 134a, checked both evaps for any leaking with uv light and found no leaking and no die anywhere unit seems to have a leak either in cabinet or low side where it cant be seen. Advised customer they would be responsible for labor of checking for leak and finding where it could be, quoted for labor and possible parts needed customer could not pay me he asked to send a bill advised we dont do that"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 06/24/2024

"Ran washer and found unit would click when running a spin cycle and make a lot of noise, ran and found noise coming from cam jumping around checked power when running and motor would drip out to 30v during a spin causing issue with noise, checked power at cntl and 120v staying and not jumping like last time. Control needs to be replaced from issue with power last time customer is going to hold off and let us know on repair"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Avon, Connecticut 06001

Ruben C.

Job Details: 06/24/2024

Replaced ice maker tested operation normal cust will observe for ice production

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 06/24/2024

Checked unit found door hinge not adjusted adjusted hinge tested operation normal cust is ok with door handles even

We serviced a

WHIRLPOOL WASHER

Model WTW8600YW0

Near Simsbury, Connecticut 06081

Ruben C.

Job Details: 06/24/2024

Checked unit found control not going nit test mode not spinning stator only agitates control is no longer available

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEM00

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 06/24/2024

"Checked over unit and found fridge not cooling found both sections warm and not pushing cold air, checked compressor and found running but not pumping Freon. Ran unit threw a diagnostics and placed into step 4 finding that 3way coil valve was not operating, removed valve and reset coil the unit went to home position and released. Ran compressor and unit is now pumping and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF02

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 06/24/2024

Complaint that the water dispenser is flowing slow. Used bypass cap and found good flow without the water filter. Bad filter. Customer replaced filter and now its working normal.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 06/24/2024

Complaint that the dryer is not turning. Found bad motor and needs the whole repair kit. Quote parts and labor. Customer will think about it. Collected trip fee.

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS01

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 06/24/2024

Turned to install parts ordered by previous tech. Install new magnetron. Ran unit with cup of water test verified proper operation. Customer had already paid total bill. diode part number W1125-6462 (cost $29.99) is the only part not listed in receipt/ticket . Magnatron part number W10278022 was installed today.

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 06/24/2024

"Cust stated heard a thump noise , continuouslyDid a tuneup and tested Advised Cust needs vent hose replaced filled with lint; rqstng P&A on 1 4392065 (Repairs)"

We serviced a

SAMSUNG DRYER

Model DVE45T3400P

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 06/24/2024

He error couldnt get into diagnostics Need to replace control and thirmistor Dryer over heating ; rqstng P&A on 1 DC32-00007A (Thirmistor) and 1 DC92-02633A (Control)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 06/24/2024

"Pulled error codes found f0e5 out of balanceFound hub stripped out inspection of the splines on gear case are good took photosCleaned splines with soft wire brush.And replace hub , spin basket is wobbling againCalled tech line spoke to SteveSpoke to Steve said unless Gearcase or hub was faulty Explained there been 2 tubs 2 Gearcase sand many hubsSteve said unless the Gearcase was rusty or a faulty partCust over loading washer and dont install any more partsSr 7739362410.Advised Cust to call her contract company if have problem.; used 1 W10528947 (Hub) from stock"

We serviced a

GE WASHER

Model GHW9400PW0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 06/24/2024

"Customer complained unit stopped and chunks of plastic were coming out of front. Inspected unit and found inner basket is off-center when spinning. Found inner basket was grinding front portal of outer tub. Unit needs new in tub/spider gear new outer tub front and rear and new tub seal found in tub/spider gear no longer available Called Lisa to confirm. Informed customer unit is non-repairable , That are needed cannot be ordered . informed customer someone from his warranty company will be reaching out to him in the near future to resolve the matter. ; rqstng P&A on 1 WPW10269756 (Spider gear/ inner tub) and 1 W10772607 (Outer tub front) and 1 W10772618 (Outer tub rear) and 1 WP8181673 (Tub gasket)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/SS

Near York, South Carolina 29745

Mitch H.

Job Details: 06/24/2024

Checked and found that dishwasher has an insect infestation. Likely the cause of board failure. Advised customer of situation. No service performed or parts ordered.

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/24/2024

"Tested and ran diagnostics. Found F6E3 control error and F7E4 basket engagement error. Washer needs control and slider. Quoted customer for repair. Customer approved. Checked part availability and scheduled return for 6/25 AM. Collected full amount on cc.; ordrng 1 W11419171 (Control), used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near York, South Carolina 29745

Mitch H.

Job Details: 06/24/2024

"Customer had dishwasher pulled out. Removed and replaced inlet assembly. Reattached hoses. Tested dishwasher, filling, washing and draining properly with no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/24/2024

"Customer complained unit icemaker will not produce ice upon arrival found icemaker had ice in it, but would not cycled press test button on bottom of icemaker, but unit was not cycle. Replaced icemaker from pre-ID truck stock ran test with button on bottom of icemaker, icemaker, cycled and filled with water verified proper operation of unit.; used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/24/2024

"Complaint evaporator making loud grinding noise. Noise increases when freezer door is opened. Noise comes and goes throughout the week. I found evaporator was frozen over unit. We will need a defrost heater, evaporator evaporator fan motor and control board technical service pointer to fix. No further issues foundwith refrigerator at this time; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater) and 1 WP2169142 (Fan) and 1 WP2315549 (Fan mtr) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/24/2024

Customer complained unit overfilled and wouldnt drain. Ran unit in service mode and all functions working in service mode. Ran quick wash and filled up too much and about overfilled. Checked pressure hose and pressure hose was hooked up properly and no holes in pressure hose needs new control board due to faulty pressure sensor. customer office will call after job is authorized and parts come in.; ordrng 1 W11170319 (Control board)

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ3

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 06/24/2024

Complaint oven making loud noise any time convection fan or air fryer function is used. I found convection fan motor is not centered unit has been declared non repairable by Whirlpool Tech-Line file number 7739361989 file number

We serviced a

WHIRLPOOL RANGE

Model Wfes3330rw0

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 06/24/2024

Replaced the part and burner working properly. ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/24/2024

Complaint that the freezer side is icing up. Found bad gasket not holding to the door. Tried heating the part and still didnt hold to the door. Will order new gasket. ; ordrng 1 W11229610 (Freezer Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Glastonbury, Connecticut 06073

Jeremy B.

Job Details: 06/24/2024

Found water line kinked causing no flow. Pulled refrigerator out and water now flowing.

We serviced a

MAYTAG WASHER

Model WTW5100HC1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/24/2024

"Inspected and found f7e1, and f7e2 faults, motor and tachometer,, attempted to replace actuator and still faulting, found wire harness dangling loose under unit, probable broken harness, will submit estimate and call for return date.; rqstng P&A on 1 W11591637 (Wire harness) and 1 W11283592 (Motor) and 1 W11543996 (Main acu), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 06/24/2024

"Sr#7739257284, replaced evap and compressor and new filter drier, attempted vacuum and didnt go into vacuum, pulled off filter drier and black sludge came out of filter drier, unit has been contaminated and capillary tube is plugged up. Unit deemed irreparable by manufacturer.; used 1 WPW10143759 (FILTER DRIER UV) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3053LSJ

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/24/2024

"Inspected and found bake igniter worn out, and interior of oven cavity packed with black soot. Customer not going to repair."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 06/24/2024

"Tested unit and found machine would not spin or run a wash checked for errors and found F7e1 basket speed fault f8e1 long fill F7e6 motor fault F0e5 off balance load, ran a self test and found unit filling with very little water found cold water not hooked up to machine causing it to shut down and never complete a wash cycle, connected water to cold inlet and recalibrated unit machine now filling and washing to specs"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA 06

Near Ludlow, Massachusetts 01056

Mike K.

Job Details: 06/24/2024

"All sections are warm, above room temp service n freezer areas, compressor is running hot. Unit is in spot that cannot just be rolled out to access, rear, needs to be slid to side around island. Took photos and moved minimum necessary to get behind unit. This is same as unit was running before last repair. No leaks found at serviced joints.Sealed system repair requiredWould order both evaporators and compressor as either leak or restriction. Cs does not want repaired and wants replaced. She is attempting to do that through PC Richards. Set up as sealed system repair.I would suggest If repair goes forward for cs to move unit out as she is complaining about some marks from unit being moved repetitively (being moved with sliders, but has to go sideways and is a tight fit) she understands her kitchen does not allow for unit to be moved it normally would be.; rqstng P&A on 1 NC1MV90ALP/E01 (Compressor) and 1 DA62-04309A (Drier) and 1 DA96-00987D (Evaporator fr) and 1 DA96-01021E (Freezer evaporator 2) and 1 DA96-01140B (Refrigerator evaporator) and 1 DA62-04617B (Refrigerant valve)"

We serviced a

SAMSUNG DRYER

Model DV45H6300GG/A3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/24/2024

"Replaced gas valve and igniter and unit not igniting. Verified has is on ands there is gas pressure there.Thermostat, overload, flame sensor test with connectivity, thermistor at 9.7 k. Unit clicks , igniter cones on, clicks again and igniter goes off but no gas, not lighting.120vac at blue and yellow on three connector solenoid, 120 brown and white on two wire solenoid. Verified gas is at connector to gas valve. Igniter stays on if jumped flame sensor, but does not light.Called tech line and went through tests, their determination is faulty safety valve, or gas line pressure and advised to replace valve and have gas pressure checked if issue after that as Samsung did not have any other solutions.Office to contact cs when parts come in to schedule return.; ordrng 1 DC62-00201A (Gas valve)"

We serviced a

WHIRLPOOL DRYER

Model LGR7646EQ2

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/24/2024

"Unit stopped mid cycle, then would not start. Thinks something climbed into vent. Could smell it immediately. Removed hamster jammed in blower wheel. Unit working fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Canton, Connecticut 06019

Ruben C.

Job Details: 06/24/2024

Checked unit found water in drain tray cust had upper rack in low position cust thinks might have been tall dish ran cycle did not get any leaks unit working normally

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 06/24/2024

Customer complained of no heat inspected unit and found heating element. Open short cord repair replaced element from truck stock and collected labor and part cost via card total was $319.92. Proper operation after installing parts.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 06/24/2024

Customer complained of noise while running inspected and found blower wheel was cracked. Could not remove blower wheel from motor without damaging motor ordering motor and blower wheel scheduled. Return call for Thursday 6-27-24 pm ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 06/24/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 06/24/2024

"Checked over unit and found water leaking from machine found water leaking from fill hoses due to rusted and ready to break. Replaced hoses and ran unit threw a calibration cycle, Checked all operations and unit is now working to specs ; used 1 8212487RP (HOSE KIT 5' BRAIDED) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/24/2024

"Tested and ran diagnostics. Found an F7E3 basket engagement error. Found actuator bad. Removed and replaced actuator. Tested, washer now operating properly. Used 1-W10913953 actuator from t/s.; used 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 06/24/2024

Complaint was no power on touch panel. Could not get unit to come on when trying to put unit in diagnostics. Removed ui to find that capacitor had failed. Need to replace ui. Also checked out under unit for any leaks or any other problems and unit checked out fine. Need to finish full diagnostic when new ui and control is installed.; ordrng 1 W11611438 (Control) and 1 W10919546 (Ui)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 06/24/2024

Complaint touch screen light intermittently working not drying I found diverter leaking error multiple times unit will need sump motor and touch screen to fix. F6 e1 Low water. f6 e3. Suds in/air in pumpf9 e1 Diverter F6 e4 float switch open suds is openerror codes complaint was that units light isnt coming on when cycle is finished and it is not heating correctly

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 06/24/2024

"Entered diagnostics. No stored error codes. Ran component tests for spin and agitate, no issues found. Ran DLMS calibration. Exited diagnostics. Customer put towels in and started cycle. Allowed washer to fill and begin agitating. Washer operating as designed. Customer was concerned about sound washer makes as wash plate changes direction. Explained that all these are normal operating sounds and that washer is operating properly. Customer is used to sounds from older washer. Explained that newer machines make entirely different sounds. I-n-I now fulfilled."

We serviced a

WHIRLPOOL WASHER

Model ETW4400XQ0

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 06/24/2024

Complaint that the washer is not draining correctly. Found debris in the drain pump. Removed debris and unit working properly.

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 06/24/2024

"Cust stated heard a thump noise , continuouslyDid a tuneup and tested Advised Cust needs vent hose replaced filled with lint; rqstng P&A on 1 4392065 (Repairs)"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 06/21/2024

"Customer complained unit door wont open . Customer had paid 180.83 previous to arrival for stew help. Arrived and found drain pump not working. Drained unit and found impeller broken on drain pump. Quoted 426.92 for repair. Replaced pump and reassembled unit. Verified proper operation. Customer paid 426.92 via card. Customer previously paid 180.83 which is not on this bill. Full payment collected. Drain pump part on my ticket was from Clints truck stock , he marked part as used. ; used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 06/21/2024

"Customer complained of noise during spin. Ran service diagnostic. Found no error codes. Foudn during spin deceleration gearcase making popping noise.inspected gearcase and found shaft piping out too far on cam side and found damage to cam from issue. Needs gearcase and cam. Informed customer office will call after job is authorized and parts come in. ; rqstng P&A on 1 W11449840 (Gearcase), ordrng 1 W10721967 (Cam) and 1 W11510461 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB05

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/21/2024

Upon arrival entered model and serial number. Customer had delivery recipes so used it for warranty also unit has manufactured date of 2024. Customer was elderly woman and said light in top was not working. Informed her after inspection that freezer section did not have a light. She was pointing at the icemaker plug cover. Informed her and showed her by removing cover temporarily that that is for the icemaker plug. Unit working as designed otherwise. She had a lot of complaints about the delivery team. Informed her she would have to talk to the company that delivered the unit that we were Advantage appliance and were sent by whirlpool to repair issues and had nothing to do with install ion team.

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