We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS282LAF0
Near Attleboro, MA 02703
Aimee Z.
Job Details:
12/07/2023
"Installed new ui, and icemaker with valve.There wasnt any ice build up on fill tubeAnd fan to ice box was working .Turned ice maker on and set temps for 0 and 37"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near York, SC 29745
Mitch H.
Job Details:
12/07/2023
"Tested and found cold water valve would not shut off, constantly allowing water to flow. Removed and replaced valve assembly. Tested,operating properly.; used 1 W11210459 (Valve) from stock"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Clover, SC 29710
Mitch H.
Job Details:
12/07/2023
"Disassembled, removed and replaced spark module, board, switch assembly and electrode. Reassembled, tested, all igniters working correctly and burners lighting properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Clover, SC 29710
Mitch H.
Job Details:
12/07/2023
"Tested and ran diagnostics. No stored error codes. Found noise coming from gear case when in agitate. Ordering gear case, slider and agitator. Checked part availability and scheduled return for 12/14 AM; ordrng 1 W11449841 (Gear case) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
12/07/2023
"Checked and tested refrigerator. Found items on top shelf blocking vent. Tested damper, operating properly. Found refrigerator temperature set at 35. Adjusted temp to 37 and advised customer to not allow items on top shelf to block vent. Refrigerator operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killingly, CT 06241
Amanda R.
Job Details:
12/07/2023
Replaced both door hinges operation normal
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Southington, CT 06489
Jimmy R.
Job Details:
12/07/2023
"Installed new controls and found unit would start up and count down then click and sit there never tumbling. Checked voltage at control to motor and 120 v being sent to motor, checked thermal fuses and found white thermal fuse faulty causing no start. Replaced thermal fuse and unit is now tumbling and working to specs ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Southington, CT 06489
Jimmy R.
Job Details:
12/07/2023
"Looked over unit and found cooktop burners have very lite lettering on them you can barley see what setting its on, looks like they had never darkened to lettering from the factory causing it to not show up tried shutting off customers light and same issue very light coloring on the cooktop controls. Will order new cooktop assembly advised top is a special order and we will call when parts are in to set up return visit ; ordrng 1 W11639794 (Cooktop)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
12/07/2023
"Ran diagnostics and found F0e5 f0e7 F0e3 ran unit threw a self diagnostics cycle and found unit going threw normally, ran a wash cycle and found machine would only fill for a min then wash, checked valve and unplugged and replugged ran a calibration and a hmi calibration ran wash cycle again and unit now filled properly. Leveled unit to stop from banging advised customer on turning fabric softener on when using also using a deep fill to help with washing. All operations are now working to factory specs"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Waterbury, CT 06706
Jimmy R.
Job Details:
12/07/2023
"Checked over unit And found turn table would not turn unit turn table ring cracked causing turn table glass to fall over, checked motor and found metal burnt on back side of unit opened up motor and found wires connecting to motor stuck melted together this stoped the power going to motor. Spliced in butt connections for now and replaced motor tested and unit is now turning. Will order new harness and Main harness turn table ring and rack that never came with unit ; ordrng 1 W11252182 (Turn table ring) and 1 W10803366 (Rack) and 1 W10814463 (Harness main) and 1 W10543253 (Harness)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
12/07/2023
Oven not powering on. Found 120vac across fuse. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
12/07/2023
Water dripping g into fresh food section. Defrost drain clogged. Customer will unplug themselves.
We serviced a
WHIRLPOOL WASHER
Model WTW6150PB0
Near Putnam, CT 06260
Amanda R.
Job Details:
12/07/2023
Water leaking into basket when unit is off replaced inlet valve
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Indian Land, SC 29707
Jonathan J.
Job Details:
12/07/2023
"Complaint oven is not heating properly not cooking properly food is raw in the middle and burnt on the outside. Bottom drawer is not I found no issues with the drawer. It is wobbly due to design everything is installed properly and tracking properly. Cannot adjust or fix as it is built that way I did find temperatures and I adjusted and recalibrated oven. 385, 340,387, 338.=362.3 328, 388,329,385=357.2"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details:
12/07/2023
I installed the ordered parts and tested the unit for the cx. The new door has a dent as well on the lower 3rd of the front. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28269
Robert A.
Job Details:
12/07/2023
"Cx complaint that the unit does not tumble. I inspected the unit to confirm the complaint. I found the belt has torn and needs to be replaced. I replaced the belt with one from TS and tested the unit for the cx. The unit makes a rattling noise near the blower wheel. The lint trap is separating making contact with the blower wheel when it inserted. The unit needs a new lint trap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10717210 (Lint screen), used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28269
Robert A.
Job Details:
12/07/2023
"Cx complaint that the unit is not responding. I inspected the unit to confirm the complaint. The unit was off when I arrived. The power was restored but the Home Screen never appeared, just a white screen remained. The Cx said this has been occurring for a few weeks. The unit needs a new UI panel and control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600321 (UI panel) and 1 W11261167 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details:
12/07/2023
Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit is not getting proper voltage. I checked the switch connected the to unit and it works when I wiggle the switch. The switch connected to the unit needs to be repaired to resolve the issue. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28269
Robert A.
Job Details:
12/07/2023
"Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit to confirm the complaint. I found the unit tumbles, heats and has good airflow. However there is consistent knocking noise in rhythm with the rotation of the drum. The rollers are worn and need to be replaced. TS says I have 1 but its not on my van. Im ordering the part for the return visit.; ordrng 1 4392065 (Dryer repair kit)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28262
Robert A.
Job Details:
12/07/2023
"Fix complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found the unit heats and tumbles, but the airflow need improvement for efficient drying. The homes duct line needs to be cleared to resolve the issue. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Putnam, CT 06260
Amanda R.
Job Details:
12/07/2023
Complaint that clothes came out wet off Balance load detected went over loading amount started regular wash came out fine
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Woodstock, CT 06281
Amanda R.
Job Details:
12/07/2023
The two leds in freezer out replaced both operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DSS0
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
12/07/2023
"Complaint drain pump very abnormal in noise tine clip broken on lower rack as well I found error code 8-4 Im ordering drain pump retainer and sump assembly I found diverter is leaking on customer floor and has caused damage in basement on Ceiling around ac vent. ; rqstng P&A on 1 WPW10455261 (Motor sump assembly) and 1 W11213333 (Retainer), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/07/2023
I replaced filter housing and water filter. Housing cover customer also had a new water filter that they provided. I installed new water filter. Tested operations filters. No longer popping out of housing. Housing door is now staying closed properly. No additional issues found with refrigerator at this time.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS11
Near Burlington, CT 06013
Chuck M.
Job Details:
12/07/2023
Customer complaint is that flames on cooktop are too high in front and does not adjust. Flames on front left are too low and dont adjust. Too pic of rear flame on low. Ordered manifold assembly. ; ordrng 1 W11684563 (Manifold Assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Canton, CT 06019
Chuck M.
Job Details:
12/07/2023
Customer complaint is that washer has error code F9e1 long drain. Ran diagnostics and confirmed error. Found drain pump wire broken. Ordered harness and drain pump. ; ordrng 1 W11591637 (Harness) and 1 W11399437 (Drain Pump)
We serviced a
JENN-AIR WALL OVEN
Model JJW3830WS00
Near Farmington, CT 06032
Chuck M.
Job Details:
12/07/2023
Customer complaint is that oven turns on by itself and display is intermittent. Inspected and found UI making commands and oven is going through start functions on its own. Quoted customer for P&L. Customer will decide later.
We serviced a
KITCHEN AID WALL OVEN
Model KEBS109BSS00
Near West Hartford, CT 06107
Chris B.
Job Details:
12/07/2023
Replaced part and unit running normal. Showed customer the blower fan working correctly. 1yr warranty on parts and labor.
We serviced a
GENERAL ELECTRIC DRYER
Model GTD42EASJ2WW
Near Lincolnton, NC 28092
Ryan S.
Job Details:
12/07/2023
"Customer complained dryer wont start. Found proper voltage to unit. Checked door switch, belt switch and fuses. No issue found, found start switch when jumped works bit only on some section of timer. Ordering timer and start switch. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 WE4M416 (Start switch) and 1 WE04X24550 (Timer), states that autho needed"
We serviced a
GENERAL ELECTRIC HOME LAUNDRY - E
Model GTW465ASN2WW
Near Denver, NC 28037
Ryan S.
Job Details:
12/07/2023
Returned to install parts ordered. Installed new shifter and belt. Ran unit through drain spin to test function. Unit working as designed. Showed customer unit spinning. Verified proper operation.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS22
Near Mount Holly, NC 28120
Ryan S.
Job Details:
12/07/2023
"Retuned to install control board/acu. Installed control and reassembled unit, ran microwave and oven. Unit working as designed with no error codes."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
12/07/2023
"Returned to install new gearcase and Washplate. Installed all parts and reassembled unit, ran service mode to test functions, all functions working properly and spin and agitate working with no noises out of proper operation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
12/07/2023
"Control panel not responding properly. Ran diag found F2E1,f5e1, was able to run diag but lights flashing. Needs new console and lid lock; rqstng P&A on 1 MVWB765FC3 (Control panel) and 1 W10861642 (Lid lock)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADW2
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
12/07/2023
Dishwasher not draining. Found knock out still in disposal. Knocked out and tested all checks ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashford, CT 06278
Amanda R.
Job Details:
12/07/2023
Shaking excessively with nothing it in leveled unit basket has a lot of wobble in it cannot get agitator off quoted for hub and agitator
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Coventry, CT 06238
Amanda R.
Job Details:
12/07/2023
Complaint lettuce frozen a few days ago nothing frozen today customer states had bags of apples blocking damper redirecting airflow explained how freezer cools ff section and cannot block damper ; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/07/2023
I replaced inverter Magnatron and microwave. Appliance manager tested operations no additional issues found cleared all error codes from fault. History unit is boiling water at a minute and 30 seconds with no issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Matthews, NC 28105
Jeff L.
Job Details:
12/07/2023
Please see pictures the doors were pressed to hard and foam is coming out. Will need both doors sent to customer.Part#W11245994Part#W11536868; ordrng 1 W11245994 (Fresh food door) and 1 W11536868 (Freezer door)
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Millis, MA 02054
Aimee Z.
Job Details:
12/07/2023
"Found the heater has no continuity, replaced with truck heat up and running and heating.Advised customer to to clean vent ASAP; ordrng 1 DC97A14486A (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Grafton, MA 01536
Aimee Z.
Job Details:
12/07/2023
Found the wash on a slab thats to small and there bricks front frame took photos.Pulled error codes found F 0e3. Over loaded and f 0e5 out of balance loadsRan an auto cycle and filled with cloths wet and spun out .Theres a lot bounce in tub needs suspension rods ; ordrng 1 W11396716 (Suspension rods)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, NC 28105
Jeff L.
Job Details:
12/07/2023
Replaced console. Tested unit in normal wash load with clothes in it. The unit filled as it should the basket rotated bad it should. Customer complained since last visit the unit wasnt spinning as fast I ran it through a whole drain cycle and the clothes were spun out as usual. THIS UNIT IS NOT DAMAGED IN ANY WAY. STANDARD VIBRATION AND GETTING OFF BALANCE AS THEY ALL DO UNTIL WEIGHT IS LESS. took pictures of wall damage i was accused of making behind washer and the black marks in laundry rooms are standard visual. There are no fault codes stored in unit. There is some tapping coming from the back but its from stainless Steel water lines hitting back of unit machine is level it spun all the
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Millbury, MA 01527
Aimee Z.
Job Details:
12/07/2023
Installed new suspension rods and tested complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Grafton, MA 01560
Aimee Z.
Job Details:
12/07/2023
Installed new timer and start to see advanced and buzzed when done
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Worcester, MA 01603
Gary V.
Job Details:
12/07/2023
"Inspected and found multiple problems, hinges making creaking noise, main acu bake relay not closing for proper bake temps and ohmed sensor at 1050k ordering sensor as back up. Will submit estimate and call.; rqstng P&A on 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge) and 1 W11548749 (Main acu) and 1 WPW10181986 (Sensor)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Worcester, MA 01610
Gary V.
Job Details:
12/07/2023
"Installed new compressor and pressure tested system, no leaks detected, recharged system and frost pattern developed, please allow 24-48 hours for temps to regulate.; used 1 R600A (R600A 14.8 OZ), 1 W11506635 (COUPLER 6 NF MS SV), and 1 876765 (TUBING KIT) from stock"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Gastonia, NC 28056
Ryan S.
Job Details:
12/07/2023
Customer complained of f1e0 error. Found control board error due to f1e0 error. Replaced control board from pre id ts. Reassembled and ran preheat bake 350? unit now working with no errors.
We serviced a
MAYTAG WASHER
Model LAT9356AAE
Near Farmington, CT 06032
Chuck M.
Job Details:
12/07/2023
"Installed belts and washer is agitating,spinning and draining very well."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Paxton, MA 01612
Gary V.
Job Details:
12/07/2023
"Inspected and found not water getting thru reservoir, will order and customer knows to call when parts arrive.; ordrng 1 W10801011 (Reservoir) and 2 Wp2300868 (Coupler)s"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near North Brookfield, MA 01535
Gary V.
Job Details:
12/07/2023
"Installed new electronics and ran component synchronization test and found inlet valve faulty as well, replaced that too and cycled, tested fine now.; used 1 W11165546 (VALVE) from stock"
We serviced a
[UIS # 214570] REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28270
Jeff L.
Job Details:
12/07/2023
Replaced evaporator fan assembly and defrosted unit down. Unit ran and checked okCall complete
We serviced a
KITCHENAID RANGE
Model KESS907SSS06
Near Charlotte, NC 28270
Jeff L.
Job Details:
12/07/2023
Replaced UI ordered pre heated oven to 350 degrees unit preheated and checked okCall complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS01
Near Charlotte, NC 28277
Jeff L.
Job Details:
12/07/2023
Found the UI acting up flashing to different screens the normal failure of this part. Will need UI to make good repair office will call customer when part comes inPart#W11236901; ordrng 1 W11236901 (Control assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01108
Roger R.
Job Details:
12/07/2023
Installed new console due to Mylar film not adhered completely to plastic frame. This caused moisture infiltration into electronics. All good after repair.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Springfield, MA 01118
Roger R.
Job Details:
12/07/2023
"Found torn bellows causing unit to leak out front door. Replaced bellows and checked, all ok no leaking. Unit on a base not designed for washer and is unstable. Customer is aware. ; used 1 W11314648 (BELLOW) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Charlotte, NC 28277
Jeff L.
Job Details:
12/07/2023
"This unit does need a gear case cannot get the wash-plate off and one was not pre ordered also the suspension rods are slap wore out and need to be replaced. I put on a cam kit and the shifter has already been changed. Will leave gear case with customer and hub kit. Will need to be installed on return visit The screws to unit are up In cabinet on rh side above dryerPart#W10789944Part#W11561052Part#W114182312xframe; ordrng 1 W10780044 (Suspension rod kit) and 1 W11561052 (Coupling) and 1 W11418231 (Agitator) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W10528947 HUB"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, MA 01108
Roger R.
Job Details:
12/07/2023
Found unit had a bad actuator. Quoted for part and labor. Replaced with new and all checks okay. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
JENN-AIR RANGE
Model JGS8860BDP18
Near Charlotte, NC 28226
Jeff L.
Job Details:
12/07/2023
SR#7737902557 (Quini)Spoke with safety and advised them that the bake baffle had stored cracks all in it and the burner is in bad shape the only way to GUARANTEE of a good repair is to replace 3 parts. 2 parts are NLA safety will contact customer from this point forward.Call complete3601F239-45 (NLA)7505P254-60 (NLA)W10130932; ordrng 1 3601F239-45 (Bake baffle) and 1 W10130932 (Safety valve) and 1 7505P254-60 (Bake burner)
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Granby, CT 06035
Mike K.
Job Details:
12/07/2023
"Unit has been unplugged since diagnosed by another company that it has a compressor issue.The compressor would have a 10yr warranty, no additional parts and no labor coverage.Quoted for additional parts/labor and cs denied repair. Collected for service call."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Waterbury, CT 06706
Jimmy R.
Job Details:
12/07/2023
"Tested unit and found control beeping and erroring out when trying to run a cycle, found error is for float switch. Checked float and found water in float causing unit to stop running and error out, removed water and ran unit thew a heavy wash cycle checked for leaking and could not find anything, ran unit threw another cycle and no water leaking. Water could have leaked from installing waterline or rinse aid over flowed with suds also the wash arm had gotten stuck this could have sprayed water at the door and leaked out, let unit run threw a heavy cycle and all operations are working to proper specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WTW5057LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/06/2023
I replaced harness ran control board calibration cycle insured drain pump is working now. No additional issues found with washing machine at this time.
We serviced a
MAYTAG DRYER
Model MED6230RHW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/06/2023
I replaced user interface and main control for unit clicking time counting up randomly and counting down screen going completely blue blank randomly not drying consistently issues. no additional issues found with dryer. Dryer is working just fine and is also working just fine through customers smart app.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Stallings, NC 28104
Jonathan J.
Job Details:
12/06/2023
"I replaced control water inlet valve and capacitor I tested operation start button working now with no issues found no drive train issues suspension issues or cracks found with machine at this time advised customer on proper loading procedures not to over or under load machine and advised customer on new software changed to control. Service pointer W11648603. Unit now filling with water and operating normally. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC 1 W11210459 VALVE(USE ORIGINAL HARNES , and 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Monroe, NC 28110
Jonathan J.
Job Details:
12/06/2023
Complaint dryer not starting not heating. I found motor failing have to kick start the dryer by turning drum by hand and shutting door quick blower wheel split also causing noise no debris in blower housing. No additional issues seen or found at this time. ; ordrng 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Blower wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Winsted, CT 06098
Chuck M.
Job Details:
12/06/2023
Customer complaint is that dryer took too long to dry. Inspected vent and found screen was blocked outside with lint. Cleared and heat is exhausting properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25FKSS02
Near Avon, CT 06001
Chuck M.
Job Details:
12/06/2023
Customer complaint is that refrigerator is leaking. Inspected and found drain pan overflowing. Found water tube to filter housing and housing corroded and leaking. Ordered housing and water tube. ; ordrng 1 WP2199840 (housing) and 1 WPW10279884 (Water tube)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Newington, CT 06111
Chuck M.
Job Details:
12/06/2023
Customer complaint is that washer has error code F6e2 communication error. ACU not communicating with HMI. Ran diagnostics and unit would not advance due to error code returning. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Chuck M.
Job Details:
12/06/2023
Installed control and thermostat. Tested and microwave is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED7120HC3
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/06/2023
I replaced control and moisture bar sensor harness I tested the moisture bar sensor in diagnostics and it is turning off the light in diagnostics. Also ran a regular cycle unit entering. Cool down within five minutes of operation on a regular normal cycle. No additional issues found with dryer no abnormal noises heard with dryer either. ; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near West Hartford, CT 06107
Chuck M.
Job Details:
12/06/2023
Customer complaint is that dishwasher door panel paint is chipped and rusted around vent. Found some water droplets around vent upon arrival. Customer used dishwasher previous night and empty in the morning. Ran diagnostics and got no error codes. Checked vent to make sure it is working properly. Ordered vent and panel. ; ordrng 1 W11672201 (Front Panel White) and 1 W11649995 (Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near West Hartford, CT 06117
Chuck M.
Job Details:
12/06/2023
"Arrived to install ice maker. Customer mentioned water coming from underneath drip tray. Inspected and found water from ice chute behind dispenser. Appears to be condensation. Found chute does not seal properly. UI connector came off of board when removing. Ordered chute, UI and water valve. ; ordrng 1 W11204892 (door-ice) and 1 W11574766 (UI) and 1 W11567408 (Dual Valve), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
12/06/2023
"Installed new compressor and filter drier. Pulled vacuum then recharged. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Hampton, CT 06424
Jeremy B.
Job Details:
12/06/2023
Found tub cracked at bottom. Washer is in garage not hooked up. Took pictures of cracked tub. Will order and replace parts. ; ordrng 1 W11219115 (Outter tub) and 1 W11400156 (Suspension) and 1 W11178227 (Basket) and 1 Xtratime (Xtra time) and 1 W11394572 (Lid lock) and 1 W11457841 (Strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Columbia, CT 06237
Jeremy B.
Job Details:
12/06/2023
Customers complaint is refrigerator will randomly stop cooling and has to reset power. Entered diag and toggled each component and could not duplicate any problems. Would recommend replacing control board if problem continues no guarantee new control will resolve problem. ; used 1 W10843055 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model Mft2776fez00
Near Holyoke, MA 01040
Mike K.
Job Details:
12/06/2023
"Unit getting warm if fr and stopped making ice. Compressor/fans running.Removed evap cover and found ice clump upper right of evap, rest clear.Sealed system issue.Per service bench compressor itself has 10 year warranty. Nothing else, out of 1yr labor warranty.Quoted for sealed system repair, parts other then compressor.Called office and ran card through them (weak signal)Rcvd $129.00 Bankcard Ref # 1346936469"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, MA 01020
Mike K.
Job Details:
12/06/2023
"Unit is at a quality inn. Commercial coin op unit.Unplugged on arrival, plugged in and unit draining (tub empty)manual drain. Let unit finish drain cycle.F8e1 error in history, long fill. Cleared history.Ran diagnostic test, water was off/turned on. Unit not draining, all other functions tested ok.Quoted for drain pump. Approved and collected payment over phone.Replaced drain pump and ran diagnostic cycle. Completed with no issue, drain pump operating fine.Recalibrated and ran test second time fine.; used 1 WPW10276397 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8410SW1
Near West Springfield, MA 01089
Mike K.
Job Details:
12/06/2023
"Unit is running whether unit is on or not, also says is not heating. Verified if plugged in and door closed unit runs.. does same with u/I disconnected. Started a cycle while running and gave f01 error, main control failure.Control nla.Collected for service call only"
We serviced a
GE REFRIGERATOR
Model PYE22KSKOSS
Near West Springfield, MA 01089
Mike K.
Job Details:
12/06/2023
"Replaced main control. Entered diagnostics by pressing water/auto fill and Ice at same time, hold for several seconds. Unit will enter diagnostics and then show 00 00, use fridge button to increment and go to test 00 93, press auto fill to start.Verified heater coming on. Ran through three defrost cycles and left starting a fourth, will automatically come back on when complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW02
Near Mansfield, CT 06250
Amanda R.
Job Details:
12/06/2023
Freezer led out replaced all leds working ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Coventry, CT 06238
Amanda R.
Job Details:
12/06/2023
Freezer not cooling temp in the thirties no heavy frost on evaporator checked errors in diagnostic mode ran test four ff section been cooling normally for about five days now quoted for three way valve and ff thermistor
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28215
Robert A.
Job Details:
12/06/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 246v and the heater relay is sending 115v. The element has a break and needs to be replaced. My TS says I have one but its not on my truck. Im ordering the part for the return visit. I called Jen and scheduled the appointment for next Tuesday 12/12.; ordrng 1 WP3387747 (Element)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Charlotte, NC 28211
Robert A.
Job Details:
12/06/2023
Cx complaint that the units small oven door has trouble closing. I inspected the unit to confirm the complaint. I found the small oven door has excess motion when it closes. This releases heat and condensation while cooking. There is a mark on the inner door where to hinge has been hitting because of the crooked closure of the door. The unit needs a new inner door and hinges to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11318335 (Inner door) and 1 W11643896 (Left hinge) and 1 W11643900 (Right door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Charlotte, NC 28211
Robert A.
Job Details:
12/06/2023
"Cx complaint that the unit is not finishing the cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 fAe2, I cleared the code and ran a service cycle. The drain pump had a hard time running, I checked the drain pump and connector. 5he connector was loose causing intermittent drain performance. I secured the connector and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28211
Robert A.
Job Details:
12/06/2023
Cx did not answer the phone or the door. The office called and got no response as well. I did not install the part.; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Charlotte, NC 28209
Robert A.
Job Details:
12/06/2023
"Cx complaint that the units ovens are not reaching the set temps. I inspected the unit to confirm the complaint. I set both ovens to 350. The left oven reached 350 and cycled from 380 to 320 averaging about 350. The right oven indicated it reached the set temp, however it only reached a max temp of 351 during the cycles. I got as low as 320 averaging about 335 in the right oven. The oven needs new temp sensors. She called WP and got an authorization code to cover the repair. I installed the parts and tested the unit for the cx. The unit is working as designed.K19M8P0APL1"
We serviced a
AMANA COOKTOP
Model AER6603SFS5
Near Charlotte, NC 28208
Robert A.
Job Details:
12/06/2023
Installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details:
12/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Denver, NC 28037
Ryan S.
Job Details:
12/06/2023
"Returned to install new Ui panel and hinge kit. Installed parts and reassembled unit. Ran several cycles and unit not cutting off opening by itself. Showed customer,Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Sharon, SC 29742
Mitch H.
Job Details:
12/06/2023
"Checked and found wire to drain pump broken causing washer to stop with lid locked and full. Repaired wires, tested, now draining and operating properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
12/06/2023
"Removed and replaced main control. Reassembled, ran DLMS calibration cycle. All functions tested good and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Southwick, MA 01077
Mike K.
Job Details:
12/06/2023
"Cs says unit started making a moaning type noise, then rf not staying cold and stopped making ice. 51 in rf, -2 in fr.Thermistors pass evap fan not running, not blocked. Measured 41v during test 3. Ordering control, evap fan and cover (cover tab snapped in removal)Office to contact cs when parts come in to schedule return.; ordrng 1 W11224591 (Evap fan motor) and 1 W11661208 (Cover) and 1 W11224256 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model KMHC319LSS00
Near Granby, CT 06060
Mike K.
Job Details:
12/06/2023
"Unit is under 1yr wp warranty, took photo of receipt.Unit makes loud vibration noise when convection bake cycle is started, was able to replicate. Case vibrating against cabinet. Unit is functioning properly.Added a plastic spacer between unit and cabinet and runs without vibration noise."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Dallas, NC 28034
Ryan S.
Job Details:
12/06/2023
"Customer complained he was having trouble washing larger loads. Ran into and found suspension was good and unit went through all functions in diagnostic and no error codes, found serove pointer about inner basket. Doesnt have QR code so ordering inner basket. Informed customer part will be shipped to home. When part is delivered checks for damage and give office call to schedule return call. ; rqstng P&A on 1 W11172199 (Inner basket)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18A5101SR
Near Norfolk, MA 02056
Aimee Z.
Job Details:
12/06/2023
Installed new water valve and tested complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Wilbraham, MA 01095
Roger R.
Job Details:
12/06/2023
Found right front ceiling light out. Replaced with good light and all okay. ; used 1 W10695459 (MODULE LED) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near East Windsor, CT 06088
Gary V.
Job Details:
12/06/2023
Arrived and found customer needed to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, CT 06078
Gary V.
Job Details:
12/06/2023
"Inspected and found multiple problems, Gearcase spline stripped, wash plate seized, tub out of round, and suspension rods worn out, will submit estimate. ; rqstng P&A on 1 W10752719 (Basket) and 1 W11130362 (Suspension rod kit) and 1 W10528947 (Hub kit) and 1 W10752283 (Wash plate) and 1 W11454734 (Gear case)"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Windsor, CT 06095
Chuck M.
Job Details:
12/06/2023
Arrived to install parts ordered. Inspected and found clothing padded insert stuck in drain pump housing causing suds error. Removed and tested washer. Console is glitching. After multiple attempts to get into diagnostics washer completed diagnostics and quick wash cycles successfully. Ordered console P&A ; rqstng P&A on 1 W11325578 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Suffield, CT 06093
Mike K.
Job Details:
12/06/2023
"Replaced top led switch assy and lower led, all working ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Somers, CT 06071
Gary V.
Job Details:
12/06/2023
"Inspected and found broken capacitor and replaced, ran component synchronization tests and cycled thru, tested fine. Deep discounts applied to cost.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Fort Mill, SC 29715
Jeff L.
Job Details:
12/06/2023
Found that the water dispenser will all of a sudden start sending water down with good pressure not drips. The pad is good the water valve was changed. This house sits in a brand new development his tight next to major construction going on may have got some sediment and sand in system. The filter on the inside is coming apart needs a new one the office will call customer W11548534W11548535W11346622EDR4RXD1; ordrng 1 W11548534 (Board) and 1 W11548535 (Water valve) and 1 W11346622 (Resevoir) and 1 EDR4RXD1 (Filter)