Service History 277 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 06/26/2024

"Removed and replaced user interface and high voltage control board. Plugged unit back in. Entered diagnostics, ran tests for all fans and thermistors. All checked good and operating properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Middletown, Connecticut 06457

Jimmy R.

Job Details: 06/26/2024

"Checked over unit and found machine building up frost in top part of cabinet and water on lower part of door, checked door seal and found door gasket sealing against cabinet tightly and good pressure when opening up door, checked lower part of door and noticed water and ice building up on inner part of gasket and door liner, sealed around cabinet with silicone to help stop warm air unit had a big gap pulled gasket away and cleared ice and water will order a new freezer door due to door liner building ice inside and letting warm air into unit. Advised customer door is a special order and will come to house plz check for damage; ordrng 1 W10746789 (Door assembly), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Amherst, Massachusetts 01003

Chris B.

Job Details: 06/26/2024

At arrival the room was occupied and university office couldnt get a hold of the tenants and will need to reschedule when they get full permission to enter the room. The will call the office again when issues is resolved. Doors are in the location at the maintenance room.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Pelham, Massachusetts 01002

Chris B.

Job Details: 06/26/2024

Complaint the the rear right burner is not heating. Found bad surface element. Will order part for approval. Customer mentioned that the glass top is chipped. Customer will need to call the insurance for approval.; rqstng P&A on 1 W11171119 (Surface Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 06/26/2024

Replaced part and all fans and compressor running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/26/2024

"Complaint no ice at all. No ice on arrival. Also drawer user interface isnt functioning has water damage under pantry ui from faulty seal . Found that wire harness going to ui is broken due to normal operation . E2 ice maker lost position error code on ice maker test 45 fill tube frozen will need fill tube heater Will need to replace black stainless drawer, ui, ice maker, harness to user interface, heater to ice maker, and main control.; ordrng 1 W10815668 (Door) and 1 WPW10675033 (Control) and 1 W11658802 (Ice maker) and 1 W11226501 (Heater) and 1 W11170612 (Harness) and 1 WPW10769076 (Ui)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/26/2024

Complaint door was not closing or sealing properly. When closing the door the inside of it was hitting the shelf causing it not to close properly. Found that customer needed to re organize shelf so door closed properly. Found that the position of the shelf was wrong so it wouldnt close properly. Took food out of fridge and repositioned shelf so door would close properly.

We serviced a

MAYTAG WASHER

Model MVWP576KW

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/26/2024

Complaint clothes not spinning F8 e6 no fill error code on arrivalTested unit to find that cold water was trickling in causing unit not to complete a cycle. Replaced water valve and tested unit. Water valve tested fine along with other components. Unit spun clothes out properly. No further issues found at this time; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 06/26/2024

Lights still not working on arrival. Replaced light in evaporator on roof and that made the freezer light and the two top lights come back on. After replacing the bottom right light the rest were able to come back on. No further issues at this time ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

MAYTAG OVEN

Model MER8800FZ0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/26/2024

Complaint oven heated up to 310 degrees and didnt heat any more after. Took bottom cover off to see that element is open due to failed element. Replaced broken element and found that terminal block had also been repaired by prior company no issues with harness found yet Tested unit and it heated to correct temperature. All components tested fine.; used 1 W10779716 (ELEMENT) from stock

We serviced a

AMANA DRYER

Model NED4655EW1

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 06/26/2024

Went to house unit is at rent a center in Manchester on broad st went there it was on truck they need to reschedule when unit is off truck

We serviced a

WHIRLPOOL RANGE

Model KERS306BSS1

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 06/26/2024

Complaint that unit wouldnt preheat to 475 checked bake element good no saved errors reset control preheated to 475

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near East Windsor, Connecticut 06016

Amanda R.

Job Details: 06/26/2024

Freezer frosting up cleared ice set temps at recommended went over possible door left open

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/26/2024

"Cx complaint that there is an alleged gas leaks from the 2 left burners when its off according to the gas company. I inspected the unit to confirm the complaint. I found the gas was off, I turned on the gas and used my gas detector. No leaks were found the burner worked fine and shut off with no issues. Im ordering the valves to resolve the alleged leak the cx experienced and the gas company claimed. Im ordering the manifold, take the valves off the manifold to replace them. Its easier than replacing the entire manifold. I called WP safety to document the issue. Sr7739363980; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/26/2024

"Cx complaint that the units drawer is not sliding out correctly and the door does not open and close properly. I inspected the unit to confirm the complaint. I found the drawer housing was installed crooked, I corrected the drawer housing position and tested the unit. I leveled the door to help it from swinging open so hard. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/26/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/26/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found error codes: f5e1 f0e5. I cleared the codes and ran manual tests for the lid lock. I worked multiple times with no issues. I ran a service cycle, all components passed with no issues. The UI is intermittently unresponsive. Im ordering a new UI and lid lock to resolve the issue.; ordrng 1 W11112656 (Console) and 1 W10810403 (Lid lock)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 06/26/2024

On normal setting spin settings go from off to medium spin speed skipping the low spin speed ; ordrng 1 W11316623 (Ui)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430WS02

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 06/26/2024

Complaint that have to make sure noise is pushed shut other wise it wont start quoted for door hinges

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 06/26/2024

Ice maker slowing down dosent fill ice bin anymore unit cooling and freezing needs new ice maker ; rqstng P&A on 1 W11546935 (Icemaker)

We serviced a

SAMSUNG WASHER

Model WF45K6200AW/A2

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 06/26/2024

Complaint that the washer is not filling up with water. Found error code dc3 door switch fault. Quoted parts and labor. Customer will do a little homework and think about it.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 06/26/2024

Replaced defrost heater in refrigerator section which includes defrost thermistor ran diagnostics normal cust will observe operation

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 06/26/2024

"Inspected and found door, glass and door boot with debris, causing dribble to come down the front of the panel and onto the floor, cleaned door, glass, and door boot and cycled tested fine. If any problem persists, the customer is going to have to unstack the unit themselves because warranty does not cover unstacking the unit, and I informed the customer of this. Quoted $179 for an additional tech to unstack . And took pictures ."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/26/2024

"Inspected and found unit getting to rinse and keeps rinsing, not advancing to spin or done. Ordering control board and pressure hose to be replaced, will submit estimate and call.; rqstng P&A on 1 W11730553 (Main acu) and 1 WP353244 (Pressure hose)"

We serviced a

GE WASHER

Model HTW240ASK6WS

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/26/2024

"Inspected and found lid lock no longer locking, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Simsbury, Connecticut 06092

Ruben C.

Job Details: 06/26/2024

Cancelled serv cust has to get receipt from Costco with date and model; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 06/26/2024

"Customer complained unit stopped cooling. Had another company come out and say compressor was bad found compressor was bad rotting service test 4. No frost pattern on refrigerator or freezer. Also found water had leaked into drawer UI pantry drawer UI water was standing, causing corroded harness and board needs new door with harness harness two door and pantry ui. Quoted 1869.07 to repair . Customer denied repair. Collected trip fee."

We serviced a

KITCHENAID ICEMAKER

Model KUIX335HPS01

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 06/26/2024

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the lihts and pump work fine but the compressor is not running at all. I checked incoming power to the compressor and it is getting 0v. The unit needs a new control board to resolve the issue. I quoted the cx and collected the service call by CC.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 06/26/2024

Fresh food evap full of ice. Freezer cooling properly. Fresh food section not going below 60 entered diag and thermistors failed needs new evap cover. ; ordrng 1 W11395558 (Evap cover) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 06/26/2024

Customer complained refrigerator was leaking from freezer. Found drain line clogged. Call at 179 clear drain line collected check number 3346 .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 06/26/2024

Complaint that the refrigerator is not cooling properly in the fresh food section. Heating element working properly. Found ice buildup on the evaporator. Defrosted all ice and refrigerator running normal. Collected for minor repairs.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEB

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 06/26/2024

"Checked fridge and found unit warm in both sections checked compressor and found running but warm and no heat from suction line very little, checked condenser and found completely blocked with hair and lint, removed and unit still not cooling well. Found suction line in water corroded and leaking causing water to get into system and contaminate advised customer on issue and unit will be getting replaced with new"

We serviced a

LG WASHER

Model WM2301HR

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 06/26/2024

"Complaint of noise and burning smell. Found basket to be wobbling, signs of rubbing against boot. Rear tub assy is nla."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/26/2024

Complaint was not heating at all in microwave loud buzzing while trying to heat Tested microwave with a cup of water and it wasnt heating up at all. Found that diode was open replaced diode. Unit tested fine and is heating great no further issues found. ; used 1 W11256462 (DIODE UNIV) from stock

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near York, South Carolina 29745

Mitch H.

Job Details: 06/26/2024

"Checked and tested washer. Would not start cycles. Entered diagnostics found F1E2 control error. Checked all other components, all checked good. Needs control. Checked part availability and scheduled return for 7/1 PM.; ordrng 1 W11401710 (Control)"

We serviced a

WHIRLPOOL DISHWAHER

Model WDT720PADM2

Near Medway, Massachusetts 02053

Aimee Z.

Job Details: 06/26/2024

F9e1 deverta valveF2e1 stuck key padFae1. F6e2. Fill valveNeed wash pump Cust buying new

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 06/26/2024

"Cx complaint that the unit has no power.I inspected the unit to confirm the complaint. I found the unit has no power. The outlet has good polarity. I checked the fuse and it is blown. The switches have good continuity. The unit needs a new control board. Im ordering the control board, interlock switches and fuse as well. ; ordrng 1 W11552018 (Control board) and 1 W11707984 (Fuse) and 1 W11551558 (Interlock switches)"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Springfield, Massachusetts 01109

Gary V.

Job Details: 06/25/2024

"Inspected and found improper voltage coming out of power supply outlet, and informed customer about problem. She said she had electrician come out, but still not working, customer refusing to pay trip fee. Send bill."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Webster, Massachusetts 01570

Chris B.

Job Details: 06/25/2024

"Complaint that the IM is not cycling now. Ran IM diagnostic test. Found that at half way through the cycle it started to jitter and needed a bit of a turn to get it going again. Will order IM and to will return again.; rqstng P&A on 1 W11556926 (Ice Maker Kit), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/25/2024

Arrived and washer was unplugged. Plugged in and drain pump keeps running and panel not powering on. Canceled pump and checked pressure hose and its was kinked at the end. Cut off kink and reattached to tub ran calibration on control and all checks ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 06/25/2024

Installed all new pets and tested microwave now heating and not making abnormal noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 06/25/2024

Came to install parts ordered by previous Tech installed new compressor and pushed 200 nitrogen no leaks detected. Pulled vacuum 20 minutes steady pushed 53g r600a . inspected the evaporator had full frost pattern. Informed customer to give 24 hours for proper 48 for ice.; used 1 R600A (R600A 14.8 OZ) from stock

We serviced a

WHIRLPOOL OVEN

Model WOED3030LS01

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 06/25/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Granby, Connecticut 06035

Mike K.

Job Details: 06/25/2024

"Unit is under 1yr wp warranty per receipt, took photo.Parts not ordered for this visit from previous diagnosis. Stopped at call and got photo of receipt and ordered evap cover , control and 2x time; ordrng 1 W11610999 (Evap cover) and 1 W11664342 (Control) and 1 2xtime (2x time)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 06/25/2024

"Complaint was of ice drawer not sliding out, as has been a continuos complaint back to 2021. on 5/20 This year I had steamed out a clogged evap tray. Possible additional steam had tray damp and then froze, no grease on rails. Steamed rail to remove, dried and added some silicone grease to rail. Operating fine. No additional labor charge. Collected for service call."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 06/25/2024

Checked unit found touch panel locks intermitently if unit is unplugged then works again unit is not on gif I ordering control and door ; ordrng 1 W11643093 (Door stainleess) and 1 W11646740 (Control)

We serviced a

KENMORE REFRIGERATOR BOT

Model 795.74043.411

Near West Hartford, Connecticut 06119

Ruben C.

Job Details: 06/25/2024

Checked unit comp is operating no cooling at all would need sealed system work with comp gave cust estimate on comp cust already paid service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/25/2024

"Complaint fridge side not cooling but freezer is. Customer needs defrost system. Heater is not coming on causing fan not to circulate. Need heater, control, evap fan, themistor. Unit will need to be defrosted prior to arrival. ; rqstng P&A on 1 W11645127 (Diffuser) and 1 WPW10384183 (Themistor) and 1 WP2169142 (Fan blade) and 1 W11559968 (Fan motor) and 1 W11650660 (Heater)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/25/2024

Complaint ice isnt being made as good as it should be. On arrival ice was in the bin bin was full of ice. Tested unit to see if ice was being made properly found . Everything seemed to check out fine on unit no error codes in diagnostics. Ice was proper thickness and grid cut out ice just fine. Creating dripping while cutting ice. I suspect if customer has intermittent issue will need water level sensor pump assembly. And hot gas valve solonoid

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Windsor, Connecticut 06095

Ruben C.

Job Details: 06/25/2024

Checked unit could not duplicate sound left motor with customer have advised cust to take video with audio; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9675AP/AA

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 06/25/2024

Checked unit found unit leaking from filter housing ordering housing assembly; rqstng P&A on 1 Da97-21797a (Housing)

We serviced a

SAMSUNG RANGE

Model NX60A6311S/AA

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 06/25/2024

Checked unit found ignitor not pulling enough amp no ignition replaced ignitor tested operation normal; used 1 12400035 (Ignitor) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Hartford, Connecticut 06105

Ruben C.

Job Details: 06/25/2024

Replaced basket still off center tried to adjust lock nut on tight no change ordering gearcase locknut and basket ; ordrng 1 W11449841 (Gearcase) and 1 W11551646 (Lock nut) and 1 W11178227 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV09

Near Hartford, Connecticut 06106

Ruben C.

Job Details: 06/25/2024

7739303359 called techline unit was harvesting but not getting water found harness on ice maker water valve was not all the way in reinstalled water started flowing cust will observe

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 06/25/2024

Installed motor but blade was not ordered needs blade worn charging for part not labor left evap cover off and drawer in freezer cust cust was ok said to leave them out ; ordrng 1 WP2169142 (Fan blade)

We serviced a

LG WASHER

Model WT5101HW

Near Sharon, Massachusetts 02067

Aimee Z.

Job Details: 06/25/2024

"Found the bolt off bottom, tightened and tested with towels Till noise needs Gearcase noisyCust buying new"

We serviced a

LG WASHER

Model WM3370HWA

Near Millis, Massachusetts 02054

Aimee Z.

Job Details: 06/25/2024

Stator b to yellow 110hmsB to red 13Y to red 12Stator is good Hall sensorNo ohms from control to hall sensor Needs control and hall sensorCust buying new 10 years

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model CET9100GQ0

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 06/25/2024

Bellow came off and got twisted. Found shocks damaged and tub sitting crooked. Needs new shocks and bellow connected at front and tested for further problems. ; ordrng 4 W10822553 (Shocks)s

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 06/25/2024

Found vent clear and flame good. Not always lighting the coils and igniter Good Needs gas valve complete

We serviced a

GE REFRIGERATOR

Model GSL25JFXNLB

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/25/2024

Replaced defrost thermostat and heater. Steamed clear evap and good air flow to rf section. Cs to monitor. Will still need to see control cycle defrost and regular operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBB01

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/25/2024

"Not making ice after cs replaced filter. Flow is still low, not consistent. Found kinked water line behind unit, corrected and flow is good. Cycled icemaker, but was jammed, cleared and ran three harvest cycles didnt call for water.Quoted for icemaker.. approved. Replaced and icemaker cycled properly. Cs to monitor ; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

FRIGIDAIRE RANGE

Model GCRE3060ADFD

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 06/25/2024

Checked unit buttons on control are not all responding and temp is off in oven ordering control and sensor; rqstng P&A on 1 316490000 (Sensor) and 1 5304523298 (Range control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Holyoke, Massachusetts 01040

Gary V.

Job Details: 06/25/2024

"Inspected and found freezer door sagging and missing a shim, installed new shim and adjusted door, tested fine.; used 1 WP488881 (WASHER) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Holyoke, Massachusetts 01040

Gary V.

Job Details: 06/25/2024

"Inspected and found motor humming and belt and blower needs to be replaced also, quoted and he will call."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 06/25/2024

"Inspected and found ui panel not responding, measured 12v at ui terminal, quoted for ui panel replacement and she will call."

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA

Near Springfield, Massachusetts 01128

Gary V.

Job Details: 06/25/2024

"Inspected and found drip still coming from ice box, didnt detect any ice or water in ice box anywhere, installed new auger drain tube, but this is probably a cabinet water leak from somewhere thats undetectable."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/25/2024

"Unit is under 1yr wp warranty per service bench. Complaint that unit had stopped mid cycle and since has been spinning too fast, not stopping cycles. Worked fine for her but n quick wash.No errors in history. Ran diagnostic cycle and completed fine.Stopping mid cycle would be normal if unbalanced load. With no error codes and running tests fine, cannot duplicate other complaint or find source if unit in error, but unit not stopping at end of cycle would likely be main control board.Unit an normal cycle through fill and into wash fine. Ran drain and spin cycle and operating fine.Suspension good, lower assembly inspection all looks good.Being under warranty offered to order main control for intermittent issue, but after hearing how unit works and what things could stop cycle and not errors or issues found, cs will use as is and monitor.; schdld next appmnt for 7/1 MON AM"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/25/2024

"Water still in unit on arrival. Managed to get drain pump to come on so unit would drain. Found short in harness and replaced harness. Replaced drain pump, rotor, slider and tested unit. Calibrated unit and all components tested ok.; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/25/2024

"Complaint heavy grinding noise wont wash wont do anything but flash now. I found error codes F7 e5 error shifter fault rotorF7 e6 motor unable to spin open winding Noise coming from unit when trying to go into spin. Replaced hub and did not fix noise. Found that gear in transmission is rubbing against outside of transmission. Need transmission, clutch kit, belt, and actuator. Also found that drain pan is rubbing against motor cover. ; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch kit) and 1 W11222082 (Motor), used 1 W10324651 (HUB) from stock"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Chaplin, Connecticut 06235

Amanda R.

Job Details: 06/25/2024

Replaced console and control customer said it has been working normally

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 06/25/2024

Installed new motor and tested dryer now heating and tumbling properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 06/25/2024

Installed new water inlet and its still leaking. Customer has high water pressure turned valve down so water enters with less pressure all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 06/25/2024

"Customers complaint is the side of the refrigerator getting hot. Inspected fridge and all checks ok. This model has a skin condenser. The right side fresh food door has a dent. ; rqstng P&A on 1 W11477021 (Door), ordrng 1 W11178521 (Badge)"

We serviced a

LG REFRIGERATOR

Model LFX25991ST06

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/25/2024

Both sections not cooling. Compressor and fans running. Compressor drawing .6 amps. No frost pattern not blowing cold needs new compressor and system leak checked with nitrogen. Quoted customer.

We serviced a

WHIRLPOOL DISHWASHER

Model Mdb4949skz0

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/25/2024

"Water not filling motor keeps running and very hot. Element need to be upgraded. Installed new heater and motor sump assy ran self test all checks ok. Please charge heater to Special Project code S17304; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR , used 1 W11537778 (HEATER W/NUTS) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UD2A

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/25/2024

"Dishwasher end cycle not working needs new controls. The top of the tub is wrapped and sagging down and upper wash arm hits dishes. Additional ports may be necessary after swapping all parts from old tub to new. ; rqstng P&A on 1 5304518987 (Tub) and 1 5304517594 (Comtrol), ordrng 1 5304517587 (Sw assy), rqstng P&A on 2 Xtratime (Xtra time)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/25/2024

"Icemaker getting e5 error code. Conducted harvest and fill test each passed. Replaced icemaker and set to recommended temps please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11482383 VALVE , used 1 W11658802 (ICE MAKER) from stock"

We serviced a

FRIGIDAIRE UPRIGHT FREEZER

Model PLFU1778ES2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 06/25/2024

"Tested unit and found freezer making a rattling noise and it would get louder then stop then make noise again, traced noise and found coming from condenser fan and motor bracket. Found fan rattling adjusted to stop noise found fan blade had moved forward on shaft adjusted fan to sit properly checked noise and unit is now running normally advise customer on unit has no legs and if adding some shims to back of machine this will bring it forward and help from sitting on the frame and stop noise. Advised he may need to replace fan and fan motor due to vibrating and off balance quoted and the6 will let us know on repair"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/25/2024

Return to install water valve ordered. Installed water valve and both hot and cold valves working now verified proper operation.

We serviced a

KITCHENAID OVEN

Model KFDC558JSS01

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/25/2024

"Customer complain, left smaller oven not heating properly. Well get warm but will not get up to temperature and takes too long to get up to temperature when it does. Ran bake and found bake not element coming on, and found broil element is coming home. Check that control and found relay is sending voltage to bake element needs new. Bake element all left side oven. Customer office will call when comes in.; ordrng 1 W11045324 (Left oven bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 06/25/2024

"Came to install parts ordered by previous Tech . Upon arrival found that model and serial number were different model and serial number on ticket. Model number was completely different and serial number had a six instead of eight at the end. parts that were ordered were not for model number of refrigerator being worked on, but were for model number that was originally on ticket. ordering compressor ,filter drier and locking parts . coupler valve and keeping gasket for return call. Informed customer Office will call when parts come in to schedule Return call. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Drier lokring a) and 1 W11504447 (Drier longing b) and 1 W11504431 (Compressor lokring a) and 1 W11504415 (Compressor lokring b) and 1 W11506621 (Compressor lokring c) and 1 W11506635 (Coupler valve) and 1 2xtimeframe (2xtimeframe)"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/25/2024

Was able to get customers wife to pair unit to Wi-Fi and app and do the software update on device. No further issues found with dryer today no error codes in fault history either.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Eastford, Connecticut 06242

Amanda R.

Job Details: 06/25/2024

Complaint that white line that advances on Ui wasnt working and unit filled basket excessively didnt overflow replaced control

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Pomfret, Connecticut 06259

Amanda R.

Job Details: 06/25/2024

Complaint that for three days the front two burners wouldnt light could smell gas and was sparking today working normally

We serviced a

MAYTAG DISHWASHER

Model MDBH949AWS2

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 06/25/2024

Keypad shorted quoted

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 06/25/2024

Replaced fabric softener dispenser explained need to dilute with water

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 06/25/2024

Replaced the Ui turned unit on set temps

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 06/25/2024

"Ordering new inlet valve ; rqstng P&A on 1 W11546685 (Valve), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Sterling, Connecticut 06377

Amanda R.

Job Details: 06/25/2024

"Replaced control didnt fix it thermal fuse open and heater element grounded replaced thermal fuse and element tested operation normal ; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL , used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Webster, Massachusetts 01570

Chris B.

Job Details: 06/25/2024

"Found no issues with the drain pan and evaporator section was fully ice up and clogged the fan and all components. Replaced fan. Found that the refrigerator is so unleveled and tilted forward because of the floor and it was too unleveled to adjust. Customer will have the refrigerator wedged up and leveled. Defrosted all the ice buildup and mentioned to the customer to clean all the inside on the freezer side so the door can shut properly and make proper seal.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP , used 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

SAMSUNG RANGE

Model NE63T8511SS/AA

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 06/25/2024

Complaint that the two left and one burner is not heating. Found bad knobs and knob plates broken. Will order parts for a return visit. ; rqstng P&A on 4 DG61-01870B (Holders Knobs)s and 2 DG94-04397B (Knob)s and 1 DG94-03443C (Knob) and 1 DG94-03443D (Knob)

We serviced a

SAMSUNG RANGE

Model NX58R5601SS/AA

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/25/2024

Complaint that the oven is not reaching temperature. Found bad igniter flat. Replaced part and unit igniting properly. Good heat in the oven side.; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 06/25/2024

Complaint making loud noise started load went over leveling unit and hose making noise during spin cycle

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Windham, Connecticut 06226

Amanda R.

Job Details: 06/25/2024

Compressor running no freezing needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11461499 (Process tube) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/25/2024

Complaint noise coming from freezer. Found that evaporator fan housing clip was not installed snapped into place from factory. Made sure housing was installed correctly and it no longer is vibrating behind evaporator cover causing noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Installed new controls and set temps for unit, compressor came on and started cooling to proper specs. All operations are now working normally"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Checked over unit and found freezer had shut down and customer lost everything, checked cooling and found unit coming right on when plugging in checked evap and found frosting up normally, ran unit thew a diagnostics and found heater coming on and 120v preset when running. Replaced thermistors on evaporator and cabinet advised customer when unit is unplugged hard to see whats wrong but this is the 4 time its randomly died she is requesting and replacement unit witch should be done due to losing food issue and customer cannot trust unit any more with the price of food. advised customer she needs to speak with warranty company the unit is working and I cant find any issue as of now with it replaced thermistors to be safe if unit shits down again advised to not unplug and leave alone to see whats wrong. Unit is working normally as of today she will keep an eye on it and make sure its ok ; used 1 WPW10384183 (THERMISTOR), and 1 WPW10383615 (THERMISTOR,FC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 06/25/2024

Installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/25/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/25/2024

"I installed the ordered part and tested the unit for the cx. The unit is not working as designed. The unit flashed an error code: f1e5. Im ordering a new inverter board and control board to resolve the issue. The unit heats, however the MW light turns on and off even with the door closed. When a MW is cycle is started it runs for about 5 seconds then stops.; ordrng 1 W11325786 (MW control board) and 1 W11578579 (Inverter board)"

Contact Us Today

About Us