Service History 276 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 06/12/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlotte, NC 28216

Robert A.

Job Details: 06/12/2023

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found no error codes, the unit had water in the tub. The was cleared but it smelled bad. I ran the drain pump and the unit drained fine with no issues. I checked the drain tube while running the sink water, I noticed the water returning to the DW. I adjusted the drain tube to have a high loop siphon and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, NC 28214

Robert A.

Job Details: 06/12/2023

Cx complaint that the unit IM is leaking into the ice bin forming solid ice in the ice bin. I inspected the unit to confirm the complaint. I found the IM fill tube was not fully extended to enter the IM. I extended the fill tube to make to sure the water fully enters the IM and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW01

Near Charlotte, NC 28214

Robert A.

Job Details: 06/12/2023

Cx complaint that the unit is leaking water from the rear right side. I inspected the unit to confirm the complaint. I found the inlet valve tube to the IM was not secure. I secured the tube and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28277

Jonathan J.

Job Details: 06/12/2023

Replaced gasket tested operation no additional issues found.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Charlotte, NC 28277

Jonathan J.

Job Details: 06/12/2023

I replaced vent assembly. I tested operations. No additional issues found no water in catch basin. Customer has been using dishwasher since last visit. FAE2 only code I cleared and performed a diagnostic cycle. No leaks no additional issues found new gasket issues found either at this time I suspect F8 E4 error code was caused by an over Sudsing condition.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Monroe, NC 28112

Jonathan J.

Job Details: 06/12/2023

Complaint doorhandles are not in alignment right hand door is slightly higher than the left-hand door. Ive had installers come back to try and re-level doors installers have stated it is the doors that are the problem. I attempted to level refrigerator by lowering right hand side door door hole seems to be miss drilled ever so slightly Doorhandles are about a 16th of an inch give or take out of alignment doors are exactly level Im not sure a new door will fix. ; ordrng 1 W11435333 (Door rh ff)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Dallas, NC 28034

Ryan S.

Job Details: 06/12/2023

Found both door switch levers recessing only left one should do so. Previous tech removed bracket holding right hand switch which allows it to move. To make a good repair we need to replace door assembly and door switch holder. Informed customer the office will call when parts come in. Not charging customer for labor because of previous tech removing bracket. Parts are covered; ordrng 1 W11600214 (Inner door assembly) and 2 W11598178 (Hinges)s and 1 Wpw10128850 (Hinge arm) and 1 Rivetgun (Rivet gun) and 1 461967570351 (1) and 1 461967750494 (Support)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/12/2023

"Complaint washing machine smoking from control board area. No functions of the control board will work. Touchscreen is the only thing that still works. No other buttons or functionality works. I replaced drain pump and main control. Drain pump was browned on housing ultra high resistance value. I found the main control board. Experienced a thermal event that did not cause any damage to customers house or person. No additional issues found with washing machine at this time.no leaking all buttons are functional no wiring issues found but unit may still have a harness issue hidden in harness.; used 1 W11399437 (DRAIN PUMP)part was defective , and 1 WPW10276397 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Cherryville, NC 28021

Ryan S.

Job Details: 06/12/2023

"Unit is throwing s code on panel. Per tech bulletin we need to replace control board. The unit is also throwing F2 E1, board will be available this Thursday. Will return 6-15-23 PM to make repair; schdld next appmnt for 6/15 THU PM"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dallas, NC 28034

Mark C.

Job Details: 06/12/2023

Customer states unit worked fine one day and stopped the next. Unit is filling but is not circulating water. Found the circulating pump to be faulty replaced pump unit is fully operational.; used 1 W11085683 (Pump) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/12/2023

Installed new electronics in the microwave unit is fully operational .; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3NHAXVY01

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/12/2023

Installed new filter housing unit has no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/12/2023

"Checked over machine due to unit not drying and not draining, ran diagnostics and found no errors stored in unit let machine run thew a self test and found heater coming on and drain pump running but leaving water in bottom of tub. Removed drain pump and found water in windings causing pump to over heat and not drain, replaced faulty pump and checked dryer. Found heater operating normally and unit drying as designed advised customer unit will leave some moisture on dishes with a regular drying cycle may need to use extended dry or crack the door open when done to help remove moisture in tub. Unit is now operating to factory specs ; used 1 W11412291 (Drain pump) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/12/2023

"Adjusted and tucked insulation padding inside door and underneath at kickplate. Tested unit, no leaks found."

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Woodstock, CT 06282

Amanda R.

Job Details: 06/12/2023

The wire harness going to Ui console is broken and the flap for lint housing broke off ; ordrng 1 W10906551 (Filter housing) and 1 W11384512 (Console)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ashford, CT 06278

Amanda R.

Job Details: 06/12/2023

Complaint not advancing drain hose is laying on ground explained that it has to be at least as high as the washer otherwise the water will just drain out

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Charlotte, NC 28227

Jenn F.

Job Details: 06/12/2023

Unit had condensation in fridge and clogged drain tube in freezer. Added shim/washer to lower door to raise door for better and complete seal. Cleared drain tube for proper drainage.; used 1 WP488881 (WASHER) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Charlotte, NC 28213

Jenn F.

Job Details: 06/12/2023

Replaced the motor and control. Calibrated unit. Ran diagnostic. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

Complaint light on the dispenser and confirm lit up as well. Not dispensing ice or water. Confirmed the light that was on was a power loss indicator and confirm was lit so the customer can confirm power loss to the unit. Unit is dispensing water fine. Explained the buttons on dispenser. Unit tested okay

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

"Complaint unit no cool for awhile and freezer door is broken. Freezer door was stuck when customer tried to open it, pulled hard and the door liner cracked and pulled off the bracket for the draw slides. Slides are rusted and seized. Compressor is hot and shuts off on over load. Needs new compressor, freezer slides and freezer door. Need authorization if door is covered. Unsure of any other problems with the unit to verify that this fix will fully fix the unit. ; rqstng P&A on 1 W11435342 (Freezer door) and 1 W11100924 (Compressor) and 2 W11265130 (Slides)s"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

"Complaint makes noise. Found bad roller. Replaced rollers, idler, and belt. Tested ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/12/2023

Complaint the freezer temps goes too cold or too warm. Fridge temp does not stay stable and freezes the food in the bottom. On the bottom frame it is gapped away from the unit causing condensation up the door. Called whirlpool techline sr#7736610809. Unit being put in review for replacement.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/12/2023

"Replaced motor, blower wheel and both motor clamps. Motor is buzzing and shutting off on over load. Tested voltage at the board getting 240 between black and blue on p9 should be 120 volts and from black on p9 to red on heater relay getting 204 volts. Tested at the wall 120volts between l1 and neutral, 120volts between l1 and l2, 240 volts between l2 and neutral. Customer needs electrician called whirlpool techline. Sr#7736609382; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ABB1924DEB

Near Coventry, CT 06238

Jeremy B.

Job Details: 06/12/2023

Both sections not cooling. No frost pattern. All fans and compressor running. Compressor drawing .4amps. Needs new compressor. Quoted customer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near East Hartford, CT 06108

Jeremy B.

Job Details: 06/12/2023

Found fill tube frozen causing no ice. Found the door warped at top. Needs new freezer door. ; ordrng 1 W11593330 (Freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/12/2023

Installed new new lets and tested all checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Holyoke, MA 01040

Mike K.

Job Details: 06/12/2023

"Replaced housing and ran water through filter fine with no leaks found, previously the leak would come later so customer to monitor."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Stanley, NC 28164

Mark C.

Job Details: 06/12/2023

"Unit squealing during spin due to a slipping. Replaced belt. Unit has a low grinding noise due to a warn hub. Replaced hub unit is fully operational with no abnormal noise.; used 1 W11239857 (BELT), and 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lincolnton, NC 28092

Mark C.

Job Details: 06/12/2023

"Unit has a constant dribble of cold water due to a sticking valve. Loud noise comes from a stuck hot valve. Replaced valve unit is fully operational.; dspstn on spec-tagged invntry: 1 W11158830 CAPACITOR , used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/12/2023

Installed new parts and ran self test all checks ok.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/12/2023

Installed new doors all checks ok.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/12/2023

Washer not filling properly and keeps giving low flow error. Removed supply hoses and found good pressure and found screens clear. Ran self test and cold water entering slow. Replaced cold valve and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

We serviced a

WHIRLPOOL DRYER

Model WGD8200YW3

Near Holyoke, MA 01040

Mike K.

Job Details: 06/12/2023

"Replacement motor is missing pulley/restrainer, removed defective motor and attempted to remove its pulley/restrainer to transfer, would not come off, tried removing equivalent from a different stock motor and would not come off. Contacted office and though part diagram shows those included, motor assemby photos look like they are not.Per office will order missing components at no charge to customer.Did find blower drive belt cracking, drum belt looked good. quoted for belt, approved and added to return trip and paid for addition part (belt).; ordrng 1 WP3393657 (Belt restrainer) and 1 WP8547171 (Motor pulley) and 1 WP8544742 (Blower belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Portland, CT 06480

Jeremy B.

Job Details: 06/12/2023

Customers complaint is washer not completing cycle. Found F8E1(long /no fill) checked hot and cold supply and its good. Found screens clear. Ran self test and calibration all checks ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Hartford, CT 06057

Ruben C.

Job Details: 06/12/2023

Checked unit cold water valve had build up in screen cleared screen tested normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FKSS02

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/12/2023

Checked unit found water tube for ice maker frozen defrosted tube tested operation normal ice maker received water and harvesting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near New Britain, CT 06053

Ruben C.

Job Details: 06/12/2023

Checked unit found mullion at bottom of fridge separated from liner called techline 7736608785 beyond repair being submitted for review

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/12/2023

"Checked unit found gearcase leaking oil could get agitator off ordering gearcase inner basket agitator rotor and stator ; rqstng P&A on 1 W11185701 (Gearcase) and 1 W10897040 (Rotor) and 1 W10897050 (Stator) and 1 W11093899 (Agitator) and 1 W10625252 (Screw) and 1 W11178227 (Inner basket), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near East Granby, CT 06026

Gary V.

Job Details: 06/09/2023

"Inspected and found ui panel harness loose inside door connector to main acu, plugged together properly, unit now working properly. Also water feed line has defective O-ring and informed customer."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, MA 01030

Mike K.

Job Details: 06/09/2023

"Replaced control and wire harness. Tested in quick wash, went through fill and into wash fine. Cancelled and drained fine. Tested in normal and did same. Verified both hot and cold valves working and lines connected correctly to unit.Ran drain and spin and worked fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Windham, CT 06226

Amanda R.

Job Details: 06/09/2023

Not freezing heavy frost on evaporator explained need to take everything out of freezer and defrost unit

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Mooresville, NC 28115

Jenn F.

Job Details: 06/09/2023

New construction home. Complaint really loud noise on start up. Found the rear motor mount not secured causing the motor and blower wheel to hit. Secured the mount. Tested ok.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/09/2023

Complaint dryer is not heating. I found venting restriction causing heater. Issue to occur on element found element is open. I found all thermal cut outs are fine with no issues I replaced heater tested operation dryer is now working fine vent to house is heavily restricted.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Waterbury, CT 06702

Ruben C.

Job Details: 06/09/2023

They did not have receipt of purchase cancelling service they said whirpool said it was covered they have to contact whirlpool

We serviced a

KITCHENAID DISHWASHER

Model F45122614

Near Thomaston, CT 06787

Ruben C.

Job Details: 06/09/2023

Checked unit did not find any problem with unit started working normally

We serviced a

LG REFRIGERATOR

Model LFXS29766S/00

Near Chicopee, MA 01020

Mike K.

Job Details: 06/09/2023

"Recovered r134a and had a pretty good charge in unit, definitely should have been cooling some so pointing towards compressor. Unplugged and updated software, said completed successfully.Replaced compressor and drier, pulled into a vacuum, held for 10+ minutes. Charged with 5.2 oz r134a. Unit not cooling, not pulling vacuum, staying around 5 and 85 on high side. Pulled refrigerant and charged again and simular, no cool. Spoke with Randy possible obstruction, though should eventually pull vacuum, possible bad compressor. Reordering compressor, will mark jig and Evap to bring back just in case.Did collect for jig as that was not collected for initially. Evaporator has not been used yet and has been paid for.Office to contact to schedule return; ordrng 1 Tca38151706 (Compresssor) and 1 2xtime (2x time) and 1 Wpw10143759 (Drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Amherst, MA 01002

Mike K.

Job Details: 06/09/2023

"Unit under 1yr wp warranty, took photo of receipt.Complaint of top rack not cleaning well.Spray arm looks to be clear, filter clear,ran normal cycle.Wash motor is running, no see spray arm movement from upper spray arm, wiring looks good replaced sump assy. Water flow much increased nd spray arm movement verified ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Amherst, MA 01002

Mike K.

Job Details: 06/09/2023

Replaced cracked cooktop and verified each burner working and cycling

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Northampton, MA 01060

Mike K.

Job Details: 06/09/2023

"Unit will not turn on, no voltage at terminal or at wall, breaker is on, cycled and still same. Electrical issue. Will need to have electrical remedied and if still having issues set up return call"

We serviced a

MAYTAG DRYER

Model MGD5630HC0

Near Cornelius, NC 28031

Mark C.

Job Details: 06/09/2023

Unit is leaving brown streaks on the clothes due to carbon deposits on the hot air duct. Duct should be covered under the ten year warranty. Customer would be responsible for labor of 256.33; rqstng P&A on 1 WPW10293765 (Air duct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Davidson, NC 28036

Mark C.

Job Details: 06/09/2023

Adjusted door to the best of my ability unit is fully operational.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Huntersville, NC 28078

Mark C.

Job Details: 06/09/2023

Installed new sump assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Huntersville, NC 28078

Mark C.

Job Details: 06/09/2023

Installed new gaskets cleared any frost unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/09/2023

"Customer states unit is leaving stains on clothes intermittently. Found a greasy residue in the fill system. Unit also has a waxy residue in the door boot gasket.; rqstng P&A on 1 W11318722 (Boot), ordrng 1 W11524105 (Dispenser) and 1 W11316604 (Hose)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/09/2023

Customer states unit makes a clicking sound during the cycle found one of the nylon slides to be unclipped and tapping against the case. Secured slide unit is fully operational with no abnormal noises.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Stanley, NC 28164

Mark C.

Job Details: 06/09/2023

"Installed new control, new rollers, and found the blower fan damaged replaced fa, unit is fully operational.; used 1 349241T (Roller), and 1 WP697772 (Wheel) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Northampton, MA 01060

Mike K.

Job Details: 06/09/2023

"Replaced user interface/console and tested in new real cycle fine, controls working properly"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/09/2023

Installed new control for oven. Tested bake and boil. Both working normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Wales, MA 01081

Chris B.

Job Details: 06/09/2023

Replaced part and all running normal. Mentioned to the customer to keep an eye on the unit for the next few days. Evap and compressor fan running normal and good cooling.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Sharon, SC 29742

Mitch H.

Job Details: 06/09/2023

Checked and found new compressor not operating correctly. Cools intermittently. Customer says it cools for a while then stops cooling. Ordering compressor.; ordrng 2 W11592010 (Compressor)s and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL WASHER

Model WTW5900SW0

Near Springfield, MA 01119

Roger R.

Job Details: 06/09/2023

Found unit had a pinched water level sensor tube. This caused it to not sense water level properly and overfilled unit. Rerouted hose and all checks okay.

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Springfield, MA 01108

Roger R.

Job Details: 06/09/2023

Found unit has noisy belt tensioner pulley. Quoted $35.99 for idler pulley and labor $239Cust had written check before I quoted for kit not pulley only and that was only check available at the time. WILL NEED TO COLLECT UPON RETURN. BALANCE DUE IS $277.24; used 1 279640 (IDLER PULLEY) from stock

We serviced a

KENMORE WASHER

Model 110.2513241

Near Chicopee, MA 01020

Roger R.

Job Details: 06/09/2023

Found unit has a bad gearcase and leaking water. Quoted for parts and Labor unit not worth repairing.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Ludlow, MA 01056

Roger R.

Job Details: 06/09/2023

"Installed new water valve and checked, all okay."

We serviced a

BOSCH WASHER

Model WFMC2201UC03

Near Monson, MA 01057

Roger R.

Job Details: 06/09/2023

"Found unit has a leaking hot water valve. Leaking at all times even when off. Quoted $49.99 for valve and $239 labor. ; ordrng 1 00422245 (Valve, hot)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near York, SC 29745

Mitch H.

Job Details: 06/09/2023

"Replaced refrigerator door, and freezer door gasket. Refrigerator door operating properly. Freezer gasket still comes off. Gasket channel in door not molded properly. Ordering freezer door.; ordrng 1 LW10636409 (Freezer door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28217

Robert A.

Job Details: 06/09/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and attempt d a service cycle. The service cycle did not start. I checked under the unit and found the capacitor hanging, it read OL. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Robert A.

Job Details: 06/09/2023

"There is a dent on the right door (RC). I inspected the unit and confirmed the complaint. The maintenance manager does not have a POP document on hand. Im ordering the door for the return visit, authorization may be needed.; rqstng P&A on 1 LW10912313 (RC door), ordrng 1 W11223753 (Name plate)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near South Windsor, CT 06074

Gary V.

Job Details: 06/09/2023

Inspected and found unit went off balance in spin and causing unit to smash outer cabinet and other parts. Will order parts and customer will call when parts arrive. Unit needs multiple parts. 2 time frame on return.; ordrng 1 W10677266 (Cabinet shadow Crome) and 1 W11417171 (Rear panel) and 1 W11621180 (Main acu) and 1 W11394572 (Lid lock) and 1 W11457841 (Lid strike) and 1 W11178227 (Basket) and 1 W11400156 (Suspension rods)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Manchester, CT 06042

Jeremy B.

Job Details: 06/09/2023

"Tried removing agitator but cant get the metal part off the shaft of gear case .will need to completely drill out basket and replace basket, gear case, hub, and agitator. Left agitator with customer. Needs extra time. ; rqstng P&A on 1 W10752719 (Basket) and 1 Dremaltool (Dremal tool) and 1 W11454734 (Gearcase), ordrng 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/09/2023

Installed new motor. All checks ok

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Hartford, CT 06112

Ruben C.

Job Details: 06/09/2023

Checked found element open replaced element tested operation normal heating normally actual goods date 3-17-23

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Auburn, MA 01501

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not washing correctly. Found broken wire on the drain pump side. Reattached wires and ran a diagnostic test and unit running normal.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clover, SC 29710

Mitch H.

Job Details: 06/09/2023

"Replaced control, ran calibration. Tested washer, all functions operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, SC 29710

Mitch H.

Job Details: 06/09/2023

"Replaced burner head, tested, all operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Worcester, MA 01602

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not washing properly. Found bad Wash Pump. Replaced part with TS and rand diagnostic cycle. Unit working normal. No leaks detected.; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, MA 01603

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not running properly. Found leaking capacitor. Will replace part from TS ran two diagnostic cycles and unit working normal.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/09/2023

"Complaint washing machine is not draining. I found connector was unplugged and smashed disconnected. Where connector attaches to drain pump I repaired connector calibrated washing machine, tested operations no further issues. Found with washing machine at this time. Washing machine draining and operating just fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ073

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/09/2023

Food freezing in fresh food section Z found cans frozen. Found even frost pattern. Damper making loud noise. Needs new damper and control. ; ordrng 1 W10594330 (Damper) and 1 W11321360 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/09/2023

Dishwasher not cleaning. Found 120vac at wash motor but its not running. Replaced motor sump assy and tested all checks ok. ; used 1 WPW10605057 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/09/2023

Washer not agitating. Found capacitor leaking grease. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

LG WASHER

Model WT7200CW

Near Colchester, CT 06415

Jeremy B.

Job Details: 06/09/2023

Water leaking by valve when machine is off. Needs new valve. Office will call to schedule no eta ; ordrng 1 AJU73213301 (Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/09/2023

"Found lights not working. Found faulty bulb in freezer. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W10695459 (LED MODULE) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mooresville, NC 28117

Jenn F.

Job Details: 06/09/2023

Replaced heating element. Tested ok.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL00

Near Charlotte, NC 28278

Mitch H.

Job Details: 06/09/2023

"Replaced power control board, ACU, and console. Confirmed correct model and serial numbers stored. Tested, all functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Charlotte, NC 28226

Mitch H.

Job Details: 06/09/2023

Confirmed purchase date and took picture of receipt. Corrected unit information on ticket. Tested doors and leveled refrigerator. Doors now operating correctly.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Brooklyn, CT 06234

Amanda R.

Job Details: 06/09/2023

Not draining shifter fault wires going to drain pump broken fixed wires replaced actuator calibrated unit ran automatic test ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL RANGE

Model MER6755AAB

Near Brooklyn, CT 06234

Amanda R.

Job Details: 06/09/2023

Replaced bake element in lower oven preheated to 350operation normal

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, NC 28115

Jenn F.

Job Details: 06/09/2023

Replaced the timer and tstat. Tested ok. ; dspstn on spec-tagged invntry: 1 WP3387134 THERMOSTAT

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Troutman, NC 28166

Jenn F.

Job Details: 06/09/2023

Complaint unit does not spray water fully in dishwasher. Only error Fae2. Ran diagnostic cycle. Fills with water and motor comes on but barely pushes water. Needs new sump assembly. ; schdld next appmnt for 6/14 WED AM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHW06

Near Mount Ulla, NC 28125

Jenn F.

Job Details: 06/09/2023

Replaced separator. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/09/2023

"Replace main control, power board and led board then reset unit and check light and cooling unit working to specs.; dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY and 1 W10843055 CNTRL-ELEC"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/09/2023

"Check unit found freezer not defrosting no cool in refrigerator, ran diagnostic found freezer thermistor bad. Replace thermistor and put unit into defrost meltdown ice and secure heater. Check unit working to specs and unit set to recommended temperature settings.; used 1 WPW10384183 (Thermistor) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Southington, CT 06489

Jimmy R.

Job Details: 06/09/2023

"Check unit found lid broken causing door not to lock, part order for return service. Part tentative P/A.; ordrng 1 W11259006 (Lid assembly), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Southington, CT 06489

Jimmy R.

Job Details: 06/09/2023

"Replace compressor, all couplers including dye dryer, fill unit with R600 then check evaporator for frost and confirm cooling. After 30 minutes unit cooling to specs.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504430 COUPLER 7/6 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/09/2023

I replaced Ben and shelf tested operations. No cooling issues. Found no additional issues found icemaker is working fine. No additional issues reported by customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Charlotte, NC 28215

Robert A.

Job Details: 06/09/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28269

Robert A.

Job Details: 06/09/2023

"Cx complaint that the unit is shaking violently during cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. I cleared the code and ran a service cycle. The RR leveling leg came out of place causing the imbalance. I secured the leveling leg, leveled the unit and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/09/2023

"Complaint dryer making horrible banging noise unit in a residential household. I found rear idlers have worn down through the idler pins supports. I also found drum has a crack in the rear seam. I found drive belt has come apart and become tangled, locking up, idler, pulley as well, causing a flat spot to form in idler pulley. I am ordering parts drum will be shipped directly to customer customer to call us as soon as drum comes in. No additional issues found with dryer at this time. Dryer is heating with no issues. Motor is in great condition. No issues found with motor. ; ordrng 2 WPW10314173 (Idler)s and 1 W10545923 (Drum) and 2 WPW10359271 (Roller pin)s and 1 WPW10131172 (Belt) and 1 WPW10344193 (Idler)"

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