Service History 274 - Advantage Appliance Repair

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 06/11/2024

Checked and found door hinges broken and door falling. Also found third rack stop on left side broken. Quoted customer for repair and saved estimate. Advised customer that estimate is good for 7 days. Customer will make a decision and let us know. Collected for service call on cc.

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Waxhaw, North Carolina 28173

Mitch H.

Job Details: 06/11/2024

"Found unit unplugged n arrival and full f water. Plugged washer in, attempted to drain, drain pump not working. Entered diagnostics, found multiple error codes, F5 E2 lock error, F9E1 drain error, F0E2 oversuds, and F8E2 long fill. Could not get washer to run any tests. Ordering pump, pressure switch,lock and cold valve. Checked part availability and scheduled return for 6/17 AM.; ordrng 1 W11458345 (Drain pump) and 1 W11316246 (Pressure switch) and 1 W11565030 (Door lock) and 1 W11688995 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Monroe, North Carolina 28110

Mitch H.

Job Details: 06/11/2024

Checked and found latch bezel and latch broken and hanging. Ordering both parts. Checked part availability and scheduled return for 6/13 AM ; ordrng 1 W11545554 (Bezel) and 1 W11700916 (Latch)

We serviced a

WHIRLPOOL DISHWAHER

Model WDT705PAKZ0

Near Indian Trail, North Carolina 28079

Mitch H.

Job Details: 06/11/2024

Tested and ran diagnostics. Found F4E3 pump/motor error. Needs sump assembly. Quoted customer for repair and saved estimate. Customer declined repair and said they would replace unit. Collected for service call on ck# 313

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Northampton, Massachusetts 01053

Mike K.

Job Details: 06/11/2024

"Rf section not cooling, no air flow, frost on front of evap cover removed and fan is free, verified 120vac, but not running. Good frost pattern on evap.Ordering evap fan motor.Pulled evap motor and checked carmaker out during diagnosis and left out for return, cs prefers a cemake left out as not used.Left attention note to call mother, Ray on return.; ordrng 1 WPW10464673 (Evap fan)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 06/11/2024

"Installed all new parts and recalibrated machine, ran a wash and spin and checked all functions. Washer is now working to factory specs; dspstn on spec-tagged invntry: 1 WPW10427633 SHIELD"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 06/11/2024

"Ran unit and found dishwasher would error out as soon as power went to it Fae5 diverter leak detected checked diverter and found no leaking and diverter molex hooked up, went threw wire harness and found all connection good unit getting 120v. Pulled out diverter and found ok checked control and ran a diagnostics cycle finding unit would just error out and would not get past drain cycle. Control and diverter faulty they need to be replaced customer just purchased the unit and under 48 hrs ago and will be calling home depot for a replacement unit witch should be done machine is brand new. Advised customer to let us know if unit will be replaced or parts will be ordered.; ordrng 1 W11648213 (Control) and 1 W11633261 (Motor&sump) and 1 W11649439 (Harness main)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Springfield, Massachusetts 01118

Gary V.

Job Details: 06/11/2024

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 06/11/2024

"Installed new control and reprogrammed unit set temps to correct settings and checked evaporator for frost pattern, unit now cooling and operating to specs"

We serviced a

WHIRLPOOL TRASH COMPACTOR

Model GC900QPPQ6

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 06/11/2024

Installed new parts and ran machine several times thew a cycle found no more noise and unit going threw properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/11/2024

"Complaint not dispensing water from door hollow ice. Slow to make ice. Found water issue is due to heavy construction in neighborhood. New construction developer has broken ground on 450 new homes in neighborhood. Lots of settlement in water filter after shaking filter out. Water is extremely cloudy has lots of white debris, floating and water coming out of original filterand black as well as gray And red particulate, customer had a new water filter. I installed it for customer. I inspected waterlines made sure nothing was pinched. I inspected icemaker. Customer did have a power outage yesterday per customer power was out for 27 hours. Icemaker did cycle fine for me while I was in Home heavy water leakage from ice dispenser from ice that had melted over the past 27 hours."

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2597AEM2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 06/11/2024

"Checked over unit and found ice maker bin filling with water and freezing ice then dripping down front of dispenser, checked ice maker and found wile filling ice maker mold would drip due to cracked. Replaced faulty ice maker and unit is now filling and holding all operations now working to specs; used 1 W10882923 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW1

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 06/11/2024

"Installed new hinges and ran machine threw a wash cycle, checked all functions and unit is now dry and working to specs"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 06/11/2024

Checked over washer and found when starting unit it would go right to done never washing or sensing a wash cycle. Checked drain and found pump harness had pulled from connection and stoped unit from draining causing unit to go right to done. Fixed pump harness and recalibrated unit ran a wash and unit is now working to specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS20ECMS00

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 06/11/2024

"Checked over unit and found right side door gasket ripped on top and bottom causing metal magnet to fall out and door to not seal. Replaced faulty gasket with new heated to creat a good seal, checked over all operations and unit is now sealing and working got specs"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 06/11/2024

Replaced Ui and bellow is ripped again in less then two moths didnt know if covered needs new bellow ; ordrng 1 W11314648 (Bellow)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Pomfret, Connecticut 06259

Amanda R.

Job Details: 06/11/2024

Replaced bellow tested no leaking

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 06/11/2024

Water not flowing. Found filter not installed all the way. ReInstalled and purged a gallon out.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Wales, Massachusetts 01081

Chris B.

Job Details: 06/11/2024

Complaint that the middle rack is broken off the wheel. Found bad adjuster. Replaced part and unit working normal. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 06/11/2024

Complaint that the unit is shaking too much. Found unit was very unleveled and needed adjusting. Ran three diagnostic cycles and all tested normal.

We serviced a

KITCHENAID RANGE

Model KSIS730PSS0

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 06/11/2024

Complaint that the oven is taking longer than expected to heat up. Found unit needed to be calibrated because it was reading 10* lower. Bake element is working fine. Oven sensor is reading correctly. Showed customer how to adjust temperature in the options. No issues found with the oven.

We serviced a

THERMADOR WALL OVEN

Model SEC30228BP/01

Near West Hartford, Connecticut 06119

Ruben C.

Job Details: 06/11/2024

Checked unit found control is panel has keys shorting out also display is very dim gave cust estimate for panel and display cust informed has 7 days to decide on repair

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 06/11/2024

Checked unit on normal unit keeps spinning other cycles are fine ordering control board; ordrng 1 W11556725 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near East Granby, Connecticut 06026

Chuck M.

Job Details: 06/11/2024

Customer complaint is that door gaskets were torn. Confirmed and replaced gaskets. Checked ok. Door bin is broken. Explained to customer that it is not covered under warranty. ; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PF5A

Near Windsor Locks, Connecticut 06096

Chuck M.

Job Details: 06/11/2024

Customer complaint is that refrigerator was leaking from behind. Inspected and found drip coming from fill tube at valve for ice maker. Secured and leak stopped.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 06/11/2024

Customer complaint is that FF section was not cooling properly. Inspected and found ice buildup coming through evaporator cover. Cleared ice and replaced fan harness assembly. Allow time for unit to reach proper temperature. ; used 1 W11033168 (THERMISTOR/FAN HARNESS) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 06/11/2024

"Customer complaint is that microwave door would not close. Found microwave not powering on. Took down microwave and tested 20 amp fuse. For fuse open. Replaced and tested. Microwave is working. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Manchester, Connecticut 06040

Chuck M.

Job Details: 06/11/2024

Customer complaint is that washer does not spin properly. Ran diagnostics and found error code F0e5 off balance loads. Ran manual spin cycle and found hub is worn. Quoted customer P&L. Customer will buy new.

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 06/11/2024

Replaced motor and blower wheel. Tested and dryer checked ok.

We serviced a

SAMSUNG REFRIGERATOR

Model RF30HBEDBSR/AA00

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 06/11/2024

"Same issue as last repair in 2022. Rf evap as frozen over. Was able to get cover off and ice block in upper half. Unit was in defrost during diagnosis and is functioning. Cleared evap to get unit running temporarily.Quoted for evap panel/sensor/labor. Denied at this time, they have insurance that reimburses them which they will check and see how f they will cover. Collected service call."

We serviced a

GE REFRIGERATOR

Model CFE28TSHESS

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 06/11/2024

"Fr evap has full frost pattern, but is not cooling. Evap fan not running.Cs son had replaced rf evap fan and cleared the evaporator as it was original section not cooling, after that repair rf was working and now fr stopped. This puts into question the main control, which is no longer unavailable.Quoted for fan/labor, saved estimate. Service call already paid."

We serviced a

SAMSUNG REFRIGERATOR

Model RS261MDBP/XAA

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 06/11/2024

Both sections warming. Compressor/ fans running but no frost pattern. Sealed system issue. Denied repair. Collected service call only.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/11/2024

Retuned to install parts . Installed control and defrost heater. Ran defrost heater in service mode. Verified proper operation.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TFB

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 06/11/2024

"Customer complained unit not cooling, found compressor kicking out when trying to start needs compressor. Also 2xtimeframe . also said stud on right side on ref that holds shelf is broke. Ordering mounting stud also. Informed customer office will call when parts come in.; ordrng 1 808364727 (Compressor) and 1 241993101 (Mounting stud)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/11/2024

Complaint the the washer would jump from sense to done. Found error code F7E1. Found bad actuator. Replace part and ran a cycle and all tested normal. ; used 1 W11481722 () from stock

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/11/2024

Complaint dryer running even when doors opened. I found door switch had failed tested operations after replacing door switch no further issues found with dryer at this time. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Springfield, Massachusetts 01109

Gary V.

Job Details: 06/11/2024

"Inspected and found unit faulting on pressure system and drain pump stuck on, checked hose and dome and tested good, needs main acu, will order and return.; ordrng 1 W11608056 (Main acu), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Springfield, Massachusetts 01108

Gary V.

Job Details: 06/11/2024

"Inspected and found belt burnt out, replaced and cycled, tested fine.; used 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 06/11/2024

"Retuned to install parts ordered. Installed parts, board, harness, pump. Customer had unit in storage so couldnt verify proper operation. But unit powered on and ran pump and went through service mode. Just didnt have water to run as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 06/11/2024

Customer complained unit refrigerator gasket is ripped. Ordering. New gasket for left side refrigerator gasket. Scheduled return time for 6-18-24 AM due to her schedule. ; ordrng 1 W10830055 (Gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 06/11/2024

"Upon arrival unit was not in warranty. Customer said that his office had sent in something, called customers office and she said she had sent a certificate of occupancy. Asked Paula at office she said that wont work. Talked to customers office and she said shes going To try to get payment. Called back and said she cant get authorization to pay for call. Left call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 06/11/2024

Customers complaint is water not draining fully. Small amount of water at bottom of sump. Found drain hose on stalled with no loop installed drain hose so it loops up. Showed customer how to fill rinse aid all checks ok.

We serviced a

SAMSUNG WASHER

Model WF45T6000AW/A5

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 06/11/2024

When washer goes into high speed spin the bearings make a loud noise and tub assy bounces. Easter leaking from bellow in front also needs. We bellow. Requesting autho. ; rqstng P&A on 1 DC97-21456D (Drum assy) and 1 DC97-21945C (Front tub) and 1 DC97-21946A (Rear tub assy) and 1 DC64-03788A (Door boot) and 4 DC66-00470D (Shocks)s and 1 DC97-06080F (Bolt) and 1 Xtratime (Xtra time) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 06/11/2024

Customers complaint is microwave randomly sparking. Inspected inside and found no signs or paint wear or burnt areas. The wave guide isnt melted and didnt see any putting into wave guide. Called tech support and documented my findings. Was given this SR#7739273739 customer to contact safety for further follow up.

We serviced a

JENN-AIR WALL OVEN

Model JMW2427DS01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 06/11/2024

Installed new console and programmed all checks ok.

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Chaplin, Connecticut 06235

Jeremy B.

Job Details: 06/11/2024

Arrived dryer was unplugged. Plugged in and powered on but start button not working and the lights are not scrolling across. Was able to enter diag and reset and get working again but will order and replace console and control. Measured proper supply power. ; ordrng 1 W11627418 (Console) and 1 W11630375 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Pomfret, Connecticut 06259

Jeremy B.

Job Details: 06/11/2024

Installed new bellow. Ran test 12 and found no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ashford, Connecticut 06278

Jeremy B.

Job Details: 06/11/2024

"Found ice build up on evap. Thawed ice and checked connections at heater all secure. Will order defrost heater with harness, control, and thermistor. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11566851 (Control) and 1 W11650660 (Defrost heater)"

We serviced a

LG WASHER

Model WM2101HW

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 06/11/2024

Customer complained of water buildup in bellow area and they explained when they go to drain drain pump filter water is always coming out. Informed them that a little water will always be pump area due to how drain pump works . Checked all drain lines from tub to pump and pump to wall. Found some buildup and removed it for easier draining. Found little holes in bellow were fill of debris causing water to accumulate. Cleared out holes. Ran quick wash and drained unit. Verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 06/11/2024

"Customer complained unit not drying, ran service mode, no error codes present. Heater working as designed. Informed customer on how chemical drying is how this unit is designed, she needs to use rinse aid. Gave her a sample pack of cascade rinse aid and sowed her how to load it. Very proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT371SZBM01

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 06/11/2024

"Tested unit and found customer having issues with warm temps in freezer section and fridge temps up and down, checked frost pattern and compressor and found unit fully frosted and compressor running normally found defrost sensor was connected to shrink rap not reading correctly moved sensor to proper location. Found fan motor had a piece of metal tape blocking half of the air flow on one side removed and air is now flowing normally. Checked Temps after running for some time and unit was getting done and and cooling properly"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 06/11/2024

"Knob has cracked letting it slip on shaft. Offered to give them part number for them to do themselves, but wanted us to come back to put on.Quoted for knob/labor. Accepted.; ordrng 1 W11708423 (Knob)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/11/2024

"Replaced control and thermostat. Preheated to 359 fine, measured one cycle and at average of 365, calibrated -10"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 06/11/2024

"Unit has been intermittently making ice. Found broken wires at door hinge. Will require new door assy. Ordered door, office to verify stainless steel color ordered. Advised part will come directly to cs, and to call us when it does to schedule return; rqstng P&A on 1 LW11038915 (Fr door assy)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/11/2024

The cx was not home. I rescheduled the appt for this friday 6/14.; schdld next appmnt for 6/14 FRI AM

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 06/11/2024

Customer complaint is that dishwasher is leaking. Inspected and found leak coming from inlet water valve. Ordered inlet water valve. ; ordrng 1 W11535094 (Inlet Water Valve)

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GZS22IYNFS

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/11/2024

Complaint not cooling anymore I found sealed system leak has occured will need compressor condenser and evaporator to fix. ; ordrng 1 WR87X29147 (Evaporator kit) and 1 WR87X10224 (Compressor 4.75 oz r134a) and 1 WR84X10022 (Condenser) and 1 WR49X10027 (Sheild) and 2 WR97X10021 (Lockring fitting)s and 1 WR88X16 (Lock prep)

We serviced a

SAMSUNG DRYER

Model DVE45R6100/A3

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 06/11/2024

"Customer complained of error code. C80. Error code means vent 80%clogged found exhaust line behind drer was smashed. And exhaust pipe coming out of dryer had been tightened so much that the diameter of the pipe had beem redced to a smaller size. Fixed exhaust and ranunit. Unit didnt. Overheat and cutoff, heater cycled properly. VerifiedRoper operation. Informed customer to get rigid exhaust pipe."

We serviced a

WHIRLPOOL DRYER

Model WGD6605MW0

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/11/2024

"Installed new control board and ran unit through auto test cycle, tested fine."

We serviced a

ELECTROLUX WASHER

Model efls517siw0

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/11/2024

"Inspected and found e21 fault, drain pump rattling and noisy, will order part and return.; ordrng 1 5304514775 (Drain pump)"

We serviced a

WHIRLPOOL FREEZER

Model MFF2055FRZ00

Near Tolland, Connecticut 06084

Jeremy B.

Job Details: 06/11/2024

"Customers complaint is frost forming on the ceiling of freezer and light fixture. Found freezer door rails, gasket and door good. Cleared away all ice. Found bottom of fresh food door damaged and there is play needs new right side fresh food door. ; rqstng P&A on 1 W10858417 (Fresh food door) and 1 WPW10612925 (Badge)"

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS20

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/11/2024

I replaced all previously ordered parts tested operation. Unit is able to find Wi-Fi at this time. All fans are operating properly. No further issues found with unit at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/11/2024

Complaint not dispensing water not making ice ice maker very loud. I found no issues with machine except clogged water filter. Customer declined filter will use unit without filter.

We serviced a

KITCHENAID RANGE

Model KFEG500ESS7

Near Canton, Connecticut 06019

Ruben C.

Job Details: 06/11/2024

Checked unit found left front burner is not going to low ordering switch and burner; ordrng 1 W10857622 (Switch left front) and 1 W10823727 (Left front burner)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ2

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/11/2024

Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and tested the unit for the cx. The unit filled and drained but there was no wash action. The unit needs a new sump motor to resolve the issue. I replaced the sump with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WALL OVEN

Model WOS51EC0HS20

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/11/2024

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. The UI display is constantly blinking. The unit needs a new UI and am in control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600366 (Stainless console) and 1 W11261167 (Control board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Trail, North Carolina 28079

Mitch H.

Job Details: 06/11/2024

"Removed front kick plate, inspected all connections, no issues or evidence of leaks. Inspected door seal, no issues, door seal good. Started dishwasher, allowed to fill and wash for several minutes. No leaks found. Cancelled cycle, allowed to drain, no issues. Unable to duplicate complaint. No leaks found."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/11/2024

"Disassembled, removed ice box. Removed and replaced ice maker and heater. Reassembled. Ran ice maker test 57, ice maker cycled and returned to home position properly. Ran valve test 45. Valve actuated and filled correctly. All checked good. Advised customer to allow up to 72 hours for proper ice production."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 06/11/2024

"Found drain hose has small hole and leaking, also missing retaining clip. Ordering hose and clip. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 W11551233 (Hose) and 1 W11596052 (Clip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hartford, Connecticut 06120

Chuck M.

Job Details: 06/11/2024

Customer complaint is that washer would not wash. Ran diagnostics and found no error codes. Ran manual test and found washer clicking during agitate and spin. Reset control and tested again and washer is working.

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/11/2024

"Inspected and found Gearcase worn out and wash plate seized, quoted and they will call."

We serviced a

WHIRLPOOL COOKTOP

Model WEE515S0LS2

Near Avon, Connecticut 06001

Ruben C.

Job Details: 06/11/2024

Checked unit found discoloration is from normal grease and use have informed cust of use of. Razor and cooktop cleaner kit

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Charlotte, North Carolina 28202

Robert A.

Job Details: 06/11/2024

Cx complaint that the unit is not draining the loads. I inspected the unit to confirm the complaint. I found error codes: f5e1 f9e1 f2e3. I cleared the codes and ran manual tests. All worked except drain. I checked under the unit and found the drain wires separated. I repaired the wires and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH02

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/11/2024

"Techline Sr#7739278444. Inspected and found freezer temps at 5? and fresh food at 38?, found heater not plugged in , causing waterline to freeze again. Reinserted heater terminal and thawed waterline. Ran auto test cycle and icemaker filled with water please allow 24 to 48 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/11/2024

Complaint freezer door will not shut or open all the way get stuck in the middle. Have to get a running start to close the door all the way. I found complaint true. I lubricated freezer door slides tested operations door is now closing and opening smoothly with no further issues found at this time everything is now operating properly no cooling issues found at this time either.

We serviced a

JENN-AIR RANGE GAS

Model JGS9900CDS02

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/10/2024

"Rf burner taking awhile to ignite and several keys on keypad not working, was a led to move and get better ignition on igniter burner head. Quoted for console/labor. Declined. Collected just labor for igniter repair"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 06/10/2024

"Intermittent draining issues, sometimes water left in bottom of unit.Ran diagnostic cycle. Completed fine. Since uses motor resistance to determine water level and intermittent failure, ordering sump assy and drain pump, wash motor was a bit noisy in testing and service me suds build up.; ordrng 1 W11416362 (Sump assy)"

We serviced a

LG REFRIGERATOR SID

Model LFX25991ST/05

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 06/10/2024

"Unit not cooling, unplugged on arrival, plugged in and compressor/fans running. Let run for a bit, not feels my any cooling. With compressor/fans running and not cooling looking at a sealed system issue.Quoted for compressor/drier/labor denied. Collected for service call only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 06/10/2024

"Door switch keeps saying door open. Found fault to be sensitive freezer switch, registers open when closing rf door, but it is freezer switch.Cs is on vacation scheduled for when they come back.; ordrng 1 W11445850 (Door switch)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/10/2024

"Unit is under 1yr wp warranty per service bench. Unit is showing over 2 hours for normal cycle, over 3 for heavy, it has steam cycle on, heavy soil which would add that extra time. Changing options I found board intermittently not responsive.Because of intermittent response of board, ordering console, but otherwise functioning with different options changing estimated times properly ; ordrng 1 W11316623 (Console assy)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/10/2024

"Customer complained unit wont start. Found electoral lines melted, has thermal damage at power box on unit needs new harness and power chord. Scheduled return call for ; ordrng 1 W11697182 (Harness) and 1 4317824 (Chord)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 06/10/2024

"Customer complained of loud noise and rusting around bleach port and panel. Found gearcase bad and causing rumbling noise , also ordering Washplate due to Washplate will not come off and will need to be cut off. Also 2xtimeframe. Informed rust is just cosmetic damage informed her it will not be covered. She said she will just spot paint it. Informed customer office will call when job is authorized and parts come in to schedule return call. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10902814 (Washplate)"

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH78019HZ3

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 06/10/2024

Customer complained unit has light issue and door / open close issue. Replaced door switches per service pointer W11245251. Unit now working as designed. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 06/10/2024

"Sr#7739264367 installed new magnetron and microwave control board. Ran unit and not getting inverter code now but not heating. Ran thought check of all parts and found inverter board bad. Called techline to confirm. Ran through checklist of all parts and mag good, parts getting proper voltage, just found inverter board is indeed bad, new inverter board. Ordering new inverter board. Informed customer office will call when parts come in.; ordrng 1 W11578579 (Inverter) and 1 2xtimeframe (2xtimeframe)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/10/2024

"Checked and found compressor running but not cooling. In conversation with customer, when compressor was replaced he observed refrigerant being charged through low side port. Could possibly have damaged compressor when charging that way. Evacuated refrigerant, pulled vacuum and weighed in correct charge of 134a. Compressor running but not cooling. Requesting P&A for compressor and solenoid.; rqstng P&A on 1 W11592010 (Compressor kit) and 1 W11429989 (Solenoid) and 1 2Xtime (2X time)"

We serviced a

SAMSUNG WASHER

Model WF45K6500AW/A2

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/10/2024

"This is not a Whirlpool warranty call. Samsung washer. Found drain pump screen completely blocked, not allowing washer to drain. Cleaned screen, reinstalled. Tested, washer filling, operating and draining properly. Customer is going to call American Home Shield to have ticket dispatched to us with proper information."

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 06/10/2024

"Removed and replaced oven control. Reassembled, tested oven from 250 to 350 degrees. Heating and cycling properly."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 06/10/2024

Tried verifying DOP customer doesnt have a receipt will try to get one and call back.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/10/2024

Dispenser drawer slides out very easy and when washer vibrates it comes open and leaks when washer fills. Needs new dispenser. ; ordrng 1 W11524105 (Dispenser)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 06/10/2024

Customers complaint that washer is loud. Ran self test then drain and spin all sounds are normal.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 06/10/2024

Complaint that the drywall is not turning on. Found voltage on L1 load but none on L2. Mentioned to the customer to have the electrical outlet verified and then run the dryer and make sure it is working properly after having proper voltage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/10/2024

"Complaint not dispensing ice I found auger mtr and yoke are both striped out preventing ice from dispensing. Unit will need yoke, auger motor and associated parts to fix all other functions are working great no further issues reported by customer. ; ordrng 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309868 (Auger mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Divider)"

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Hartford, Connecticut 06105

Chuck M.

Job Details: 06/10/2024

Customer complaint is that washer shakes and walks. Ran diagnostics and found error codes F7e9 locked rotor. F0e5 off balance loads. Found washer does shake more that normal during spin. Manually spun baskets and it is out of round. Ordered basket. ; ordrng 1 W11178227 (Basket)

We serviced a

WHIRLPOOL WALL OVEN

Model JJW2827DS02

Near Burlington, Connecticut 06013

Chuck M.

Job Details: 06/10/2024

Replaced console. Customer concerned about color shade is different. Slightly darker.

We serviced a

WHIRLPOOL WASHER

Model WTW8200YW0

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 06/10/2024

Customer complaint is that washer has oL error. Inspected and found basket is seized to drive shaft. Basket is not floating and turns with shaft during agitate.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Shrewsbury, Massachusetts 01545

Chris B.

Job Details: 06/10/2024

Complaint that the unit is not cooling properly. Customer mentioned that it started cooling yesterday. Verified the evaporator side. There was ice buildup and ran all diagnostics and all running normal. Defrosted all ice buildup and unit running normal. No issues found with the cooling.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 06/10/2024

"Complaint not making ice. I found and diagnostics mode icemaker will cycle but test 56 will never report I found upon arrival. No water in icemaker icemaker was bone dry. I cycled test 45 unit filled with water after blowing ice chunks out of fill tube. I found icemaker is exceptionally loud as well. I am ordering filled tube heater main control, and icemaker to fix . ; ordrng 1 W11224256 (Control) and 1 W11087201 (Heater) and 1 W11579560 (Ice maker)"

We serviced a

LG WASHER

Model WM2655HVA

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 06/10/2024

"Unit is leaking, found hot water valve as source of leak. Quoted for valve/labor accepted. Collected in full via cc; ordrng 1 5220FR2006H (Single valve assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, Massachusetts 01105

Gary V.

Job Details: 06/10/2024

"Inspected and found freezer door not closing properly, causing ice to build up in air channels, cleared ice and adjusted door, tested fine."

We serviced a

MAYTAG DRYER

Model MED7000AW0

Near Grafton, Massachusetts 01519

Chris B.

Job Details: 06/10/2024

Complaint that the unit is not heating properly. Found bad belt switch and lint housing and rollers. Found unit heavily clogged with lint because the screen couldnt hold in place properly. Quoted for parts and labor. Customer will think about it. Collected trip fee.

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