We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, CT 06071
Gary V.
Job Details: 09/19/2023
Customer needed to reschedule. She will call in of office can call for return date.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WOS31ES7JS21
Near Enfield, CT 06082
Gary V.
Job Details: 09/19/2023
"Inspected and found door locked, unlocked door, and replaced lock, cycled and tested fine."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Enfield, CT 06082
Gary V.
Job Details: 09/19/2023
"Inspected and found 10-15 degree variations in ff temp, unit needs control box and ff thermistor, will order parts and call when we can return.; ordrng 1 W11660617 (Control box) and 1 W11438736 (Ff thermistor)"
We serviced a
MAYTAG WASHER
Model MHW4100DW0
Near Enfield, CT 06082
Gary V.
Job Details: 09/19/2023
"Inspected and found multiple problems, door hinge broken, faults for long drain and pressure system, quoted for repair and he will call if wants repaired. This will be a 2 tech job."
We serviced a
GE RANGE
Model Jb705ed1es
Near East Longmeadow, MA 01028
Chris B.
Job Details: 09/19/2023
Complaint that the unit touch panel would not illuminate. Customer switch the breaker off and back on and display came back on. Found no issues with the stove. Collected trip fee. Mentioned to the customer about hard resetting the unit when problems like this occur.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Denver, NC 28037
Mark C.
Job Details: 09/19/2023
Customer states unit will not finish a cycle. Placed unit into rinse spin to find the unit is throwing a long fill error. Upon inspection found debris in the inlet filter screens. Cleared debris ran cycle again unit is fully operational.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Charlotte, NC 28278
Robert A.
Job Details: 09/19/2023
Cx complaint that the unit is making noise during the cycle. I inspected the unit to confirm the complaint. Lower arm was loose and misaligned . Aligned and advised on usage. Showed cust how lower arm lines up. Cust oked Ran short test cycle to listen for noises. Ran unit in front of customer. The unit is working as designed.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Charlotte, NC 28216
Ryan S.
Job Details: 09/19/2023
"Returned to install parts ordered. Installed new magnatron, cap, transformer and diod. Reassembled unit and ran unit with cup of water test. Unit working properly. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25RFXFW00
Near Mooresville, NC 28117
Mark C.
Job Details: 09/19/2023
Unit is not cooling properly due to poor airflow thru the condenser coil. Cleaned coil unit is fully operational.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH04
Near Hartford, CT 06106
Jeremy B.
Job Details: 09/19/2023
Refrigerator still not cooling. Found a leak on the aluminum suction line where it bends out of the cabinet and a couple inches up in the cabinet. Can not repair the leak. Called tech support documented my findings was given this SR#7737363117
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28216
Ryan S.
Job Details: 09/19/2023
"Returned to install parts ordered by previous tech. Upon arrival put new start device on unit and unit started with non noise out of ordinary and frost pattern started in freezer. Let unit run for 15 min and frost pattern covered evap in entirety. Found compressor not too hot and not making any noise. Cut off unit and turned back on and compressor still working properly. Informed customer last start device may have been defective, left compressor with customer. Informed customer to give 24 hrs for proper cooling temps. Verified proper operation when leaving. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lexington, NC 27292
Vincent O.
Job Details: 09/19/2023
"New tub has top caved in. Took pic of new and original for comparison. Customer did not even open box to confirm. Took pics of unopened box in garage and damage upon opening. This will be the second damaged tub received for this property. Customer will be required to open box and inspect thoroughly. Ensuring no dents, dings, holes, etc. Spoke with office and informed of situation. Reordering tub once more. Putting in p&a to ensure this is looked at. ; rqstng P&A on 1 W11409866 (Tub)"
We serviced a
KITCHENAID KITCHEN
Model KDTM504EPA1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/19/2023
Replaced sump assembly and heater unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/19/2023
Found glass not secure to lid frame its sliding in and out of frame it needs to be replaced. All other operations are normal. Office will call customer when part comes inPart#W11470212; ordrng 1 W11470212 (Glass lid)
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/19/2023
Found the exhaust fan turning on speed 1 and 2 this unit on the bottom is designed different than others instead of 2 vents with filter on each side of the bottom its a singular vent in center of bottom I felt sir pulling from left side but not right side when I removed the bottom. The unit is also about 2 1/2 ft above stove. Gonna replace the exhaust motor to see if there is any difference.W11441128; ordrng 1 W11441128 (Exhaust fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Burlington, CT 06013
Ruben C.
Job Details: 09/19/2023
Replaced ice maker advised cust to give 24 hours to allow for ice
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/19/2023
"Complaint filter light will not turn off. I have tried to replace the filter, no change. I found no issues with the filter, light or user interface. All I did was showed customer how to hold the two buttons to reset the filter, ice button and light button together for three seconds, no additional issues found no icemaker issues. No additional cooling issues. Nothing reported by customer. Everything is working as normal."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Avon, CT 06001
Ruben C.
Job Details: 09/19/2023
Checked unit found freezer door is warped at bottom cuasing air to go in freezing around bottom front took pic ordering door and glides; ordrng 2 W11658403 (Glides)s and 1 12977880SQ (Frezer door stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Manchester, CT 06040
Chuck M.
Job Details: 09/19/2023
"9/19/23 9:19: CM rspndd 9/19 TUE, ___"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near West Hartford, CT 06117
Ruben C.
Job Details: 09/19/2023
Checked unit found no frost pattern on bottom of evap coil froze around fan motor gave cust estimate for comp and evap
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, NC 28269
Ryan S.
Job Details: 09/19/2023
"Unit is a empty new build. Builder said water not dispensing, found water wouldnt come out but valves energizing. Pulled unit out on sliders and found hose was kinked when pushed back. Pulled up hose and ran dispenser, unit now dispensing properly. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/19/2023
"Checked and ran diagnostics. All components tested good. No error codes. All fans, thermistors and other components checked good. Refrigerator temperatures at set point. No issues of anything freezing except in crisper drawers. Advised customer to adjust temperatures slightly within range."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/19/2023
"Removed and removed pump/motor. Tested, started cycle, allowed to fill and begin washing. Checked for leaks, none found. All operating properly. Cancelled cycle, unit drained, no leaks."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 09/19/2023
"Removed and replaced timer and knob. Tested, dryer operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/19/2023
"Replaced control board and harness. Reassembled, ran DLMS calibration, then diagnostics cycle. All functions operating properly."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 09/19/2023
"Complaint, power button takes multiple times to get it to turn off not keeping time not updating properly date keeps going haywire time keeps going haywire. Technical Service Pointer #: W11525545 Rev B Action Required: MandatoryRelease Date: April, 2021 Correction:This issue has been fixed in the latest software which is there in production as well as this is available OVER THE AIR (OTA) update. Consumers need to connect the oven to the internet to get the latest software.customer paired their phone to the oven while I was in home with no issues so"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Worcester, MA 01605
Angel R.
Job Details: 09/19/2023
"Installed valves, tested ok.; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Worcester, MA 01603
Angel R.
Job Details: 09/19/2023
"Installed hinge, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near New Britain, CT 06053
Jeremy B.
Job Details: 09/19/2023
Installed new compressor pulled a vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlton, MA 01507
Roger R.
Job Details: 09/19/2023
"Installed new actuator and checked , all okay."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Attleboro, MA 02703
Aimee Z.
Job Details: 09/19/2023
Found not draining Cust has a corner cabinet has original hose with rubber hose connected and the water isnt drain through it. Found connection at under sink tight on the post. Plastic and dont want to break taking off.Cust needs to installed per install guide. Theres no drain loop or air trapI mentioned to the son when I installed new wash pump.Called tech line spoke to RobertWill need extension hose W11381654 12 foot could add air gapSucked water out needs plumber to installed properly No parts until resolve the drain Sr 7737363243
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28270
Jeff L.
Job Details: 09/19/2023
"Found freezer evaporator cover covered in frost as well as the evaporator. The thermal fuse on the heater assembly is bad. Im also gonna put on a defrost sensor when I return. The fan motor is working normal, the control is good and the only failure at this time is defrost issued. Office will call customer when part comes inPart#W11650660; ordrng 1 W11650660 (Heater assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jeff L.
Job Details: 09/19/2023
Found freezer froze up due to faulty defrost heater and evap fan motor has been locked up in ice so I replacing that as a precautionary measure. I will return 9-22-23 am; ordrng 1 WP2315549 (Evaporator motor) and 1 W11650659 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Charlotte, NC 28278
Robert A.
Job Details: 09/19/2023
Installed cust ff gasket and heated to form with heat gun. Gasket is sealing normally. Unit working as designed. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model GX900QPLB0
Near East Longmeadow, MA 01028
Chris B.
Job Details: 09/19/2023
Customer found that the breaker was tripped and didnt need service for the trash compactor. No repairs nor diagnosing done.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near West Springfield, MA 01089
Mike K.
Job Details: 09/19/2023
"Replaced up control and harness, verified operation in normal cycle. I control does not include membrane, but membrane stuck back in position. If any further issue of membrane coming off would need to order console assy W11660284."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Chicopee, MA 01013
Mike K.
Job Details: 09/19/2023
"Unit is located at 242 Chicopee at, owner lives at 238 and rents out next door house. Best to park in driveway between houses.Replaced sump assy and ran normal cycle, filled and wash motor working fine. Cancelled and drained fine with no leaks found"
We serviced a
HOTPOINT REFRIGERATOR
Model CSX22DMB
Near Granby, MA 01033
Mike K.
Job Details: 09/19/2023
Replaced lower hinge assy and door closing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hadley, MA 01035
Mike K.
Job Details: 09/19/2023
Replaced door moving all components over from old door. Replaced gasket steamer out wrinkles. Cs to leave door shut for rest of day to allow to form
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Lexington, NC 27295
Vincent O.
Job Details: 09/19/2023
Upon arrival found unit DOA. Unit would not turn on or enter diagnostics at all. Drum light would come on. Checked Volta and verified proper power supply. Performed hard reset at breaker. Unit now working. Allowed unit to run several minutes and felt breaker to see it was hot. Breaker seems ok. All functions check ok at this time. If issue returns customer will need control and console replaced.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Troutman, NC 28166
Vincent O.
Job Details: 09/19/2023
Installed new cooktop and tightened console. Tested and verified proper operation. Console is properly secured. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mount Ulla, NC 28125
Vincent O.
Job Details: 09/19/2023
Found unit will begin cycle but go straight to done after basket begins to turn. Ran diagnostics and found f7e1 tachometer misreading. Replaced actuator. Tested and verified proper operation. All functions check ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 09/18/2023
Complaint frost forming bin freezer section I found door is warped causing air to leaking into freezer top left corner warped. Customer declined repair today.
We serviced a
GE RANGE
Model JB650DF1WW
Near Windsor Locks, CT 06096
Gary V.
Job Details: 09/18/2023
Inspected and found unit infested with mice and we would not be able to service unit.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Agawam, MA 01030
Mike K.
Job Details: 09/18/2023
"Parts replaced previously: Control, wire harness twice, actuator, capacitor.Same issue, customer had reduced soap usage and number of types. No errors in history.Unit was disconnected on arrival as they are using a different washer.Connected unit and ran self diagnostic test, completed fine.Cs say after last repair they had not used until came back from vacation, did not run, tried unplugging/plugging in and same.Attempted several times to contact wp techline, calls not going through and got notice from office that their lines are does. Putting on schedule to attempt later; schdld next appmnt for 9/18 MON PM"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1425VV03
Near Worcester, MA 01604
Chris B.
Job Details: 09/18/2023
Complaint that the unit is dripping water in the back. Found drip pan no placed correctly in its spot of the drain hose. Adjusted drip pan and unit working normal. No parts needed for replacement.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2957AEW
Near Charlotte, NC 28273
Robert A.
Job Details: 09/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, NC 28278
Robert A.
Job Details: 09/18/2023
Cx complaint that the LF burner is not lighting. I inspected the unit to confirm the complaint. I found the dual burner head was too tight not allowing proper gas flow. All other burner worked fine. I loose the dual burner head to allowing good gas flow and tested the unit for the cx. The unit works as designed.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Windsor, CT 06095
Chuck M.
Job Details: 09/18/2023
Installed bezels. Checked ok.
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS6
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Customer complaint is that left front burner is not working. Found infinite switch open. Ordered infinite switch and element. ; ordrng 1 W11129442 (switch-inf) and 1 W11563195 (Left Front Element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 09/18/2023
"Tested and ran diagnostics. No stored error codes. Customer says unit ran for 6 hours and never finished cycle. Then when they tried the next day unit filled but didnt start. Tested, dishwasher filled and started properly. Ordering control board. Board is special order. Advised customer that office will call to schedule when part arrives; ordrng 1 W11637583 (Control), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Mark C.
Job Details: 09/18/2023
Unit is not making ice due to a faulty bin level sensor. Unit is also leaking due to a faulty valve. ; ordrng 1 W11482383 (Valve) and 1 W10898445 (Emmiter) and 1 W10870822 (Reciver)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Huntersville, NC 28078
Mark C.
Job Details: 09/18/2023
Unit is not cooling due to a faulty control module.; ordrng 1 W11666427 (Control assembly)
We serviced a
SAMSUNG DRYER
Model Dv42h5200ef/a3
Near Charlotte, NC 28214
Ryan S.
Job Details: 09/18/2023
"Cam rot replace parts ordered by previous tech. Installed new drum wheels. Installed parts and ran unit, no noise present. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Belmont, NC 28012
Ryan S.
Job Details: 09/18/2023
"Customer complained unit didnt finish cycle and gave error code. F8e3, and f7e 9 and f0e3 errors foudn in memory. Ran service mode and condors fan any issues with water valves or draining or pressure switch. Found slider was worn. Replaced from ts. Ran unit on normal cycle and unit filled and started washing. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/18/2023
Replaced glass per whirlpool tech support. The unit is still making a grinding noise and when I turn the glass by hand the rollers rolling on surface of microwave frame in a circular motion is making the noise it may be the sound of these microwaves Ive not heard it this loud. So Im gonna order all parts for the rotating glass and if that doesnt fix the problem I will contact whirlpool for the 2nd time. Good possibility the frame is warped if so its very minor cant be seen with the eye.; ordrng 1 W10642989 (Stirrer motor) and 1 W11245707 (Coupler support) and 1 W11252182 (Turn table ring)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mooresville, NC 28117
Vincent O.
Job Details: 09/18/2023
Found hinge spring popped off. Replaced hinges. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mooresville, NC 28117
Vincent O.
Job Details: 09/18/2023
Found freezer evap frozen over and fan hitting ice. Unit will need fan replaced. Fan is covered under 1yr warranty. Customer has recently had reverse osmosis system installed and says that is when plastic taste began. Per manufacturing unit is not supposed to be hooked to RO. There is also no filter installed in refrigerator. Customer would like to replace ice maker as a precaution. Ordering fan and ice maker. ; ordrng 1 W11249952 (motor-evap) and 1 W11658802 (Ice maker)
We serviced a
GE DRYER
Model GFT14ESSL0WW
Near West Hartford, CT 06119
Ruben C.
Job Details: 09/18/2023
Replaced motor and blowers still need to talk to office Randy too late office closed; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mount Ulla, NC 28125
Vincent O.
Job Details: 09/18/2023
Installed new suspension. Found rotor bolt is seized and stripped. Rotor will have to be broken off in order to repair. Ordering rotor. This should also be a 2X slot job as it is 2 repairs in one. Left all parts with customer. ; ordrng 1 W11260238 (Rotor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lexington, NC 27292
Vincent O.
Job Details: 09/18/2023
Installed new control. Ran normal cycle and verified unit fills and begins to wash. Verified unit drains properly. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Gastonia, NC 28052
Ryan S.
Job Details: 09/18/2023
"Returned to install parts ordered. Installed new harnesss and door switch. Ran bake preheat tot 350? and unit preheated. Door lock working also as it unlocked itself as soon as I powered it on, which it didnt do previously. Verified proper operation."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEM00
Near Worcester, MA 01604
Chris B.
Job Details: 09/18/2023
Complaint that the unit is not cooling properly. Found compressor running through diagnostics and very hot to the touch. Bad compressor not cooling. Cap is good and start device is good. Refrigerator still under warranty 120 months on sealed system. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer Filter) and 1 876764 (Valve) and 1 WP978025 (Valve) and 1 978026 (Valve) and 1 978027 (Valve) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Customer complaint is that cooktop bezels are not sticking any longer they are loose. Ordered bezels. P&A. ; rqstng P&A on 5 W10853046 (bezel-knob)s
We serviced a
WHIRLPOOL DRYER
Model LER6611LQ0
Near Lexington, NC 27292
Vincent O.
Job Details: 09/18/2023
Again...this is not a rework! Unit worked fine for 3 loads and then would not start at all. Checked and verified proper power supply and operation of door switch. Order and replace timer and start switch. ; rqstng P&A on 1 WP3979618 (Timer) and 1 WP3398095 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Davidson, NC 28036
Mark C.
Job Details: 09/18/2023
"Installed new ice bin, evaporator cover, defrost heater and Orion assembly. Unit is fully operational."
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS09
Near Cornelius, NC 28031
Mark C.
Job Details: 09/18/2023
Unit is fully operational units hinge makes noise due to the friction of the pins in the hinge.
We serviced a
FRIGIDAIRE RANGE
Model LFEF3054TFT
Near Bessemer City, NC 28016
Ryan S.
Job Details: 09/18/2023
"Installed new glass top. Customer was home this time and spoke good English, the person here last time didnt. And didnt say anything about the burner not working intermittently, found front left surface burner not working at all this time, all burners were working during last call. Ordering control and surface element . Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 5304533520 (Burner), ordrng 1 316436000 (Switch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Dallas, NC 28034
Ryan S.
Job Details: 09/18/2023
Customer complained unit not working heating a clicking noise. Ran service mode and found lid lock error . Found lid lock faulty. Quoted repair for lock with part under 1 year warranty. Collected labor fee and replaced lid lock. Ran service mode and all functions working. Ran quick wash and unit filled and started washing. Verified proper operation. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Roger R.
Job Details: 09/18/2023
Found unit has evidence of a refrigerant leak at the compressor discharge tube. Heated tubing to allow solder to reflow and make a good connection. No parts needed. Recharged with refrigerant and unit cooling and holding pressure.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, CT 06457
Jeremy B.
Job Details: 09/18/2023
Washer not spinning out properly. Found basket damaged and suspension worn. Belt squeaking and cam worn. The lid isnt closing properly needs new. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W11130362 (Suspension) and 1 W10752719 (Basket) and 1 W10721967 (Cam) and 1 W10860912 (Lid) and 1 W11550891 (Agitator) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near West Springfield, MA 01089
Mike K.
Job Details: 09/18/2023
"There is a little frost on ice bin, but nothing abnormal. Verified door gaskets are making a good seal. To ensure no air mitigation through cabinet/liner joint, resealed with silicone, but everything is operating fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Chicopee, MA 01020
Mike K.
Job Details: 09/18/2023
"Unit under 1yr wp warranty. Purchased as floor model from Costco 9/1/2023. Took photo of receipt.Complaint of items freezing in deli drawer and icemaker had leaked. Showed pictures, had completely filled door bins and running out when door opened. Will use icemaker on return, left with cs and order valve and will use icemaker on return as it will need to be taken out to do the damper motor.All thermistors pass in diagnostics, set unit to 8 hour defrost cycle. damper motor worked intermittently in testing sometimes closed when set for closed, but a couple of times remained open.Ordering control and damper.Led light out on mid drawer and lights dim in rf.Ordering both ledsTightened fr door handle.; ordrng 1 W11043011 (Top led assy) and 1 W10695459 (Led light drawer) and 1 W11043763 (Control) and 1 WPW10196393 (Damper) and 1 W11043013 (Inlet water valve), dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Hadley, MA 01035
Mike K.
Job Details: 09/18/2023
"Door not fully closing, eject button stuck in open position. Fiddling with cancel/open hitting I was able to get unit back to working state. Quoted for eject motor. Saved estimate. Collected for service call."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Hadley, MA 01035
Mike K.
Job Details: 09/18/2023
"Called cs as if same issue no sense going out without parts. Verified is same issue, worked for a couple days, then failed as before. Hinge assy on orderScheduling return for next min pm; schdld next appmnt for 9/25 MON PM"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS1
Near South Hadley, MA 01075
Mike K.
Job Details: 09/18/2023
"Replaced sump assy and spray arms, tests fine"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/18/2023
Customer complained o water entering. Ran service mode and found inlet valve not working. Also found after inspection that sump not working . Quoted repair and customer wanted to buy new unit. Collected trip fee.
We serviced a
KITCHENAID KITCHEN
Model KDTM504EPA1
Near Charlotte, NC 28277
Jeff L.
Job Details: 09/18/2023
Needs heater put in as well as sump assembly. When I came out originally I was out for leak found leak coming from dead center of sump assembly. When I started to pull the dishwasher sump I noticed the heater bowed up and needing to be replaced due to safety hazard. Spoke with Jeff and Jonathan is coming out tomorrow to finish jobLeaving sump assembly at customers home; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
KENMORE REFRIGERATOR
Model ="596.72003016"
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Installed control and evaporator fan motor. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Farmington, CT 06032
Chuck M.
Job Details: 09/18/2023
Customer complaint is that cooktop bezels are not sticking any longer they are loose. Ordered bezels. P&A. ; rqstng P&A on 5 W10853046 (bezel-knob)s
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Worcester, MA 01609
Chris B.
Job Details: 09/18/2023
Complaint that the unit is not cycling through correctly. Found unit heavily clogged and a bad drain pump and hoses. Quoted parts and labor. Collected trip fee. Customer has 7 days to waive trip fee into labor.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEM00
Near Worcester, MA 01604
Chris B.
Job Details: 09/18/2023
Complaint that the unit is not cooling properly. Found compressor running through diagnostics and very hot to the touch. Bad compressor not cooling. Cap is good and start device is good. Refrigerator still under warranty 120 months on sealed system. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Dryer Filter) and 1 876764 (Valve) and 1 WP978025 (Valve) and 1 978026 (Valve) and 1 978027 (Valve) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Mark C.
Job Details: 09/18/2023
Installed new support unit is fully operational.
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 09/18/2023
Replaced control and HMI. Attempted to lower range onto wheels to pull out and replace valve. Back left corner will not go down onto wheels. Seems to be hitting something. Advised customer of situation and rather than risk damage to range or floor they are going to call Ferguson and have range pulled out to give us access. Customer will call to schedule. Left valve with customer.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 09/18/2023
"Tested and ran diagnostics. No ice maker error codes. Ran test 57, ice maker cycled and returned to home position correctly. Ran test 45 for valve, no water going to ice maker. Requesting P&A for valve. Spoke to office, scheduled return visit for 9/20 8-1; rqstng P&A on 1 WPW10341329 (Valve)"
We serviced a
ADMIRAL WASHER
Model ATW4675EW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 09/18/2023
"Checked and found agitator bolt had come loose causing agitator to spin. Applied locktite, tightened bolt securely. Ran calibration and manual test for agitate and spin. All operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Charlotte, NC 28278
Robert A.
Job Details: 09/18/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Charlotte, NC 28273
Robert A.
Job Details: 09/18/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 09/18/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT5188ZFM02
Near Charlotte, NC 28269
Robert A.
Job Details: 09/18/2023
Cx complaint that the units interior light is not working. I inspected the unit to confirm the complaint. I found the door switch has separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11384469 (Light switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Charlotte, NC 28215
Jeff L.
Job Details: 09/18/2023
Parts were on Johnnys ticket he completed the call
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Newington, CT 06111
Ruben C.
Job Details: 09/18/2023
"Replaced basket and gearcase previously ordered also used slider from truck ran cycle agitation is is slipping needs rotor making knocking from rotor ordering clutch rotor and stator; rqstng P&A on 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor), used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Simsbury, CT 06070
Ruben C.
Job Details: 09/18/2023
Checked unit found rust around dispenser of door ordering freezer door in stainless; ordrng 1 LW10918659 (Freezer door)
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51ES4ES02
Near Simsbury, CT 06070
Ruben C.
Job Details: 09/18/2023
Cancelled service cust has to call whirpool for authorization cust bought from Holloways but unit has been registered prior to cust buying
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Stafford, CT 06076
Gary V.
Job Details: 09/18/2023
"Installed control and module, cycled, oven heating properly now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Windsor, CT 06095
Gary V.
Job Details: 09/18/2023
"Techline, sr#7737194479. Unit still getting moisture on top of freezer door, techline sending product up for exchange review."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near South Windsor, CT 06074
Gary V.
Job Details: 09/18/2023
"Installed part ordered from previous trip, cycled on and found filter drier restriction, replaced filter drier and tested for leaks and found none, recharged system and cycled back on and unit started cooling, please allow 24-48 hours for temps to regulate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near South Windsor, CT 06074
Gary V.
Job Details: 09/18/2023
Customer concern is frosting and condensation built up. Inspected and found ff door gasket not sealing properly and adjusted and gasket now sealing properly. All other functions test normal. Allow time for frosting to go away and dissipate.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Worcester, MA 01610
Chris B.
Job Details: 09/18/2023
Replaced part and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Grafton, MA 01536
Amanda R.
Job Details: 09/18/2023
Over the first year warranty took picture of receipt has 5 year extended warranty needs to be dispatched through left ff light module bad