"Appoint dishwasher, not draining 100% of all the water out of the dishwasher. Water still is remaining at the end of the cycle. I found with the water that is in the dishwasher is underneath of the filter when the filter is removed that amount of water is normal if the water level is ever over the top of the filter screen And that is not normal. Customer is not experiencing that specific issue only about a cup of water in the bottom of the dishwasher underneath of the filter remains. I found that when dishwasher is draining the garbage disposer is foaming over Sudsing up. No issues with draining found at this time. Educated customer on normality of the dishwasher heater is also working perfectly fine customer also complaining about how dishes are not drying no rinse agents being used in the rinse aid dispenser. Customer needs to fill rinse aid dispenser. And add rinse agent at least once a month to dispenser. Also, customer needs to run hot water at sink faucet cleared of seven E1 error code incoming water temperature to cold error code, Dishwasher is a plastic tub dishwasher. plastic is an insulating material, causing a poor drying performance issue. that is why rinse agent is required for proper drying performance."

"Tested dryer found not drying clothes, ran time dry cycle found cycling thermostat not cycling back on. Replace with thermostat kit unit now cycle and heating to specs.; used 1 279816 (THERMAL KIT) from stock"

"Tested unit and found machine would run but make an awful banging noise and tub would jump wile tumbling, removed drum and found rear right roller had flattened out causing noise and jumping, checked all other rollers and idler found ok. Replaced roller and lubed ran a cycle and unit is now running and operating to factory specs ; used 1 DC97-16782A (DRUM SUPPORT) from stock"

"Installed fan motor, blade and shroud. No noise found."

Customers complaint is when using bake the oven will shut off and give E-0A( oven temp sensor fault) ohmed out sensors at room temp found 1.1k let heat up to 350 and tested sensors found 1.6k ohms the sensors are testing good. Preheated oven to 350 and met cycle and the oven cycled and didnt pop up any error codes. Would recommend replacing main PCB. Cant duplicate any problems today.

"Complaint compressor was replaced unit not getting cold in the freezer section properly. I found compressor was not installed properly filter dryer. Still the factory filter dryer has never been changed. I found compressor was way overcharged compressor. Vacuum is a positive for psi no way to check high side pressures compressor making a loud, buzzing noise unit will need a new compressor and will need to be purged with nitrogen upon re-placement. Refrigerant that was currently installed is non-reactive to flame does not appear to be our 600. When small minute amounts were purged from process tube. No issues found with evaporator core fourth control board found at this time. ; ordrng 1 W11370574 (Compresser)"

"Open close door error cannot use microwave I found Technical Service Pointer #: W11493384 Action Required: MandatoryRelease Date: November, 2021 I found inner door has a lot of play in I found right hand harness is not clicking properly not activating properly. Also found F6 E2 F1e8F2e0 f2e1 error codes in fault history. On top of door hinges, enter door assembly being cracked from enter door failure latch assembly unit may also need a main control board microwave appliance manager to fix Foley. Customer stated unit was heating perfectly fine prior to door issue one day they just open the door and then closed it, and microwave would not start again just says closed door every single time. customer declined estimate today. Hast to think about it. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

"Complaint refrigerator, forming a bowl of ice at the top of the refrigerator freezer section top of the liner. I found a gap at the top corner of the liner, thick enough for me to put my pinky into. I sealed gap in liner with silicone adhesive food grade. A reformed door gasket found door gasket also was slightly deformed at the top of the freezer door I tested operations to make sure door is shutting properly. Make sure everything is in alignment as well. As far as the door Cisco no additional issues found with door at this time. Spring noise is normal cannot adjust spring so that it cannot rub. 7736631149 whirlpool file number. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

Found cooling fan making intermediate noise and was struggling on high to get up to speed and then it would fluctuate. Need to replace cooling fan motor will return when parts come in; ordrng 1 W11245567 (Cooling fan motor)

Replaced freezer door and changed over shelf gasket was intact and in good condition. The new fresh food door was damaged on bottom left corner I have ordered new door told customer to give us a call when part comes in.; ordrng 1 LW10636410 (Fresh food door) and 1 W11178521 (Badge)

"Found dryer dead no operation checked door switch and it was broke. Checked venting, safety thermostats all checked good. Replaced door switch unit ran and checked okCALL COMPLETE JL; used 1 WPW10569603 (DOOR SWITCH) from stock"

I replaced belt cam kit for grinding noise and actuator shifter I performed a calibration process no additional issues found with washer at this time. ; used 1 W11239857 (BELT) from stock

Dishwasher had fault code F2 E7 meaning motor failure. Replaced dishwasher sump assembly thru truck stock that was triaged thru office. Unit ran and checked ok . The house was under construction took pictures of scuffed floorCALL COMPLETE JL

Customer complaint is that condenser fan motor is not working. Inspected and found condenser motor is not drawing current. Voltage is present. Ordered condenser fan. ; ordrng 1 W11613295 (Condenser Fan Motor)

Customer complaint is that dryer was noisy. Inspected and found blower wheel broken. Replaced blower wheel and tested. Dryer checked ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

Customer complaint is that dishwasher is not running cycles. Ran diagnostics and found error codes. F6e4 Float switch open. F7e1 no heat. Float switch checked ok. During automatic test cycle found wash motor receiving voltage and clicking but not working. Dishwasher needs wash motor. Quoted P&L. Customer will decide later. ; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP

"Ran diagnostics, no stored error codes. Set oven to 350, put my thermometer in. Allowed oven to preheat, found temperature off approximately 25 degrees. Adjusted calibration and instructed customer on use of control. Oven now heating and operating properly."

Found unit is garage causing cooling issues due to ambient temps out of range. Explained to customer that these units require specific temps or cooling issues occur. Tested and verified proper operation of fans and defrost. All functions check ok.

Ran unit thru diagnostics found it leaking thru gearcase. Ordered parts and will return when parts arrive. Customer will call office when outer tub arrivesJL; ordrng 1 W11454741 (Gearcase) and 1 W10371566 (Outer tub) and 1 WP3951744 (Washplate) and 1 2xtimeframe (2xtimeframe)

"Cs says it did one load after last repair before going back to doing same thing.Verified on arrival, unplugged/plugged in and sameNo errors in history.Motors reading 4.9, 4.850.6 uf on cap121vac at wall, 120.9 at control, control led blinking Reconnected everything and runs trying to run cycle still locks, moves the basket a little, stops then drains with done light on.Went into diagnostics again, still no error codes, ran self test and went through all steps fine.Went into normal wash and running properly.Let run for 10+ minutes, then cancelled, started second normal cycle and working fine again.Called techlineDocumented all findings from this and previous trip.Had me leave unit running clean washer cycleIf issue returns replace wiring harness again.Sr#7736627687"

Found customer was not using machine properly. We have educated the customer on how to start machine. Unit requires authorization. Unit ran and checked okCALL COMPLETE JL

Found top rack misaligned on track causing top rack to sag and be stiff when pulling in/out. Removed and reinstalled track properly. Tested and verified proper operation. All functions check ok.

Found left side hinge popped out of place causing door to hang. Removed and reinstalled door properly and secured. Tested and verified proper operation. All functions check ok.

"Removed old compressor and dryer crimped in all couplers and pumped unit down checked vacuume and unit held. Filled machine with r600 and checked cooling, unit evap now frosting up and working to specs advised customer on giving unit 24 hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W10898074 COUP LOKPREP SEALANT , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

"Inspected and found evap fan motor making squealing and grinding noise, quoted for repair and they will call."

"Inspected and found ff temp at 15-20 degrees on normal setting, air damper hanging open and ff module no longer working, will submit estimate and call.; rqstng P&A on 1 WPW10196393 (Air damper) and 1 W11527432 (Ff module) and 1 W10884720 (Thermistor harness)"

"Inspected and found evaporator motor broken, spoke with Brian and he said to submit for part research and call customer with part availability.; rqstng P&A on 1 11002015001677 (Evap motor)"

"Found unit has a noisy damper module. Also need left hand pantry end cap. Quoted $239 labor plus $49.99 for end cap and $119.99 for damper door. ; ordrng 1 WPW10121977 (Pantry, end cap) and 1 WPW10594329 (DAMPER CNTRL)"

Unit has bad rear drum rollers. Quoted $79.99 for rear rollers and $239 labor to order and return to install. Note unit was missing the three screws for the top cover. ; ordrng 1 AGM75510755 (Roller 2 pack)

Checked unit ran diagnostics normally no error codes lock is locking normal

"Tested and checked oven temperature. Found it running very close to setting. Instructed customer on use of control and how to change calibration. Retested, operating properly. No other issues found."

Lost complete cooling compressor running needs sealed system work ; ordrng 1 WPW10507886 (Compressor)

Installed new chute unit is fully operational and sealing properly.

"Customer had oven on when I arrived. Checked and found control panel and knobs very hot. Inspected oven door, gasket, and closing of door, no issue found. Called tech line spoke to Chris SR# 7736623942, he referred me to document W11544031 surface temperature limits. Checked temperatures of control panel, maximum reading I got with my meter was approximately 128 degrees. Maximum allowed temperature according to document is 152 degrees. Unit is within standard. Operating as designed.Customer not happy with findings, referred them to Whirlpool customer care."

Installed lower wash arm operation normal

Installed new trim kit unit is fully operational.

"Found rust spots on both RC and FC doors, will order and ship to customer and they will contact us to reschedule. Will need second tech for FC door install due to wire harness at bottom of hinge. ; ordrng 1 LW10912110 (dor-fip) and 1 W11223753 (nameplate) and 1 LW10913113 (dor-fip)"

"Found leak at dish charge mine at compressor. Repaired leak and replaced filter drier. Pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), 1 W10898074 (COUP LOKPREP SEALANT), and 1 R600A (R600A 14.8 OZ) from stock"

Not agitating the wash plate is stripped took agitator off ; ordrng 1 W11418231 (Wash plate)

Installed UI and main control. Unit tested ok.

There are marks on the ff section door above the door gasket needs new door ; ordrng 1 LW10672966 (Freezer door) and 1 LW10672972 (Stainless door)

"Correct phone number 413-250-2693 Inuit has a burnt terminal at heater connection. Will need new harness. Defrosted unit and will order part. ; ordrng 1 W11581973 (Harness, wire)"

"Inspected and found drain pump not pumping and drain hose defective and causing no drain situation, installed drain pump and will order hose and return.; ordrng 1 8269144A (Drain hose extension), used 1 W10876537 (DRAIN PUMP) from stock"

Unable to recreate issue. Unit is fully operational.

"Units front right burner not lighting due to a misaligned burner cap. Adjusted burner, unit is fully operational."

"Customer states that from upstairs the unit sounds like metal grinding. Placed unit into quick wash to find no noise however the motor turns and the belt is in tact but the motor just free spins with no agitation. Placed unit into drain spin the unit spins with no noise, indicating a failed gearbox. ; rqstng P&A on 1 W10721967 (Cam) and 1 W11454372 (Gearcase) and 1 W11223765 (Bolt) and 1 W10836692 (Agitator) and 1 W11397111 (Wash plate)"

Unit is throwing off balance error. Found units front right leg has no resistance from a bent cabinet. Causing the leg to vibrate up into the unit. ; rqstng P&A on 1 W10677265 (Cabinet) and 1 W11178521 (Nameplate) and 4 WPW10687506 (Leg)s and 3 W11197416 (Absorbers)s

Dryer not starting. Found good supply power. Found open thermal fuse and vent clogged. Replaced and tested dryer now heating but vent must be cleaned.!if problem happens again and bent not cleaned then the warranty will be voided. ; used 1 WP3392519 (THERMAL FUSE) from stock

Washer makes loud noise during HSS. Found bearings failing needs new bearing kit. Quoted customer. ; ordrng 1 W10435302 (Bearing kit)

"Found unit grinding during spin due to bad gearcase. Order and replace gearcase, cam, and washplate. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam), rqstng P&A on 1 2XEXTRA (2XEXTRA), ordrng 1 W10902814 (Washplate)"

Found f2e1 error on oven console. Replaced console. Set unit and verified proper operation. All functions check ok.

Complaint the microwave door not closing properly. If you lean on the right or push door it will run. Found the unit not mounted. Pulled the unit out a few inches and the door worked everytime. Called whirlpool techline Sr#7736626485. Instillation issue. Unit possibly shifted in the cabinet and needs to be adjusted. Customer stated whirlpool delivered and was not able to fully install unit last year. Customer will attempt to level and secure unit to prevent movement or shifting of the unit.

"Installed gear case and clutch. Tested washer in diagnostics cycle. Got error code F3e2 pressure system fault. Found pressure hose was cut when tilting back lid. Ordered pressure hose. ; ordrng 1 WP353244 (pressure switch hose), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"

"Customer complaint is that dryer makes a whirling sound. Inspected and found blower wheel is stripped on motor pulley. Ordered motor, housing and blower wheel. ; ordrng 1 W10888146 (housing) and 1 WP697772 (blower wheel) and 1 W11549461 (Motor)"

No answer on call ahead. On arrival customer stated unit is fixed. No service needed now; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

"Complaint that the unit is not cooling properly. Found un even frost pattern, bad defrost board. Quoted customer for parts and labor but customer decided to go with a new unit."

After bringing in the part found adjuster and crate broken too. Will need to order more parts. New part on hand will be used on next visit. ; ordrng 1 W11550304 (Lid Rack) and 1 W11662349 (Adjuster Right) and 1 W11662350 (Adjuster Left)

"Found lots of frost in FC, tested RC thermistor at 3.9 kohms, FC at 123 kohms. Defrost heater tested ok and gaskets and doors are sealing ok. Advised customer to be mindful of overstuffing both compartments and making sure not to block vents as well as making sure doors are closing completely."

Customers complaint is dryer taking too long to dry. Found dryer heating properly. Used vent test kit. Vent seems clear. Recommend not using on eco mode. All checks ok. ; used 1 W11224254 (VENT TEST KIT) from stock

Installed new control and damper. Please allow 24hrs for temps to regulate.

Installed new switches and tested all checks ok.

Found gasket falling out of door and cant be reinstalled needs new. ; rqstng P&A on 1 137553000 (Gasket)

"Replaced inner door, lower door seal and main seal. Started dishwasher, let run, no leaks found. Operating properly.; used 1 W11483553 (Door seal) from stock"

Tested and found magnetron bad. Requesting P&A for magnetron.; rqstng P&A on 1 W10754299 (Magnetron)

Found door hinge rubbing adjusted and lubricated door opened and shut correctly no noise. Also found the UI not responding to commands. After diagnostics found the board is bad and needs to be replaced; ordrng 1 W11613564 (UI)

Wires are stuck in liner of ff section for door switch sr 7736624356

Complaint that the unit is not cooling properly. Found the other heating element not working properly. Couldnt quote customer because part no longer available for this unit.

Replaced all parts and ran diagnostic test to run ice maker. All ran normal. Leveled the unit as best as possible and mentioned to the customer that the right back corner needs adjustment because of the unleveled floor. ; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER

Water is coming from wall. Customer will need a plumber to fix the clogged drain. Washer performs as it should.

Found error codes for basket speed sensor fault and motor not able to reach target RPM. Unit needs a new actuator assembly. Quoted $79.99 for part and $70 labor charge ; used 1 W10913953 (ACTUATOR) from stock

"Installed new ice maker, ice door and valve. Unit should make ice in a few hours. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

Unit 331 is where the appliance is located.Tested ice maker. Would not engage water valve to called for water. Icemaker relay keeps clicking.; ordrng 1 W11546935 (Ice maker) and 1 W11546685 (Water valve assembly)

"Complaint washing machine making a grinding noise, especially when washing machine is spinning and draining. I found noise caused by cam shaft, not engaging, fully leading to a heavy, grinding noise and actuator not shifting it properly into place. I found motor is signaling to actuator from control board, but shifter is not shifting over will need control board, shifter and actuator to fix. Office to call customer when parts come in.; ordrng 2 W10721967 (Cam)s and 1 W11481722 (Actuator) and 1 W11626074 (Control)"

Complaint that the unit is frosting up. Found gasket not sealing correctly. Heated up gasket but didnt fix so will order parts for a return visit. ; ordrng 2 W11265130 (Freezer Door Slide)s and 1 W10571967 (Freezer Gasket)

"Complaint of normal button again not working after u/I was just replaced with normal and express buttons not working. Verified normal button not functioning, took off door and removed connecting wire from u/i to control, verified connectivity of the 4 lines, reattached and all buttons working. Per instructions in notes called techline to document.Correct part, no known issues.Advised to order nothing now with unit working, possible connection was not secure.If reoccurs advised to order control.Sr#7736625173"

"Customer has been specifically noticing this with the right hand door, door is closed, then later alarm comes on, presses on right door and then alarm goes off. Sometimes open both doors in attempt to get alarm off as just right not always resetting it, but each time has been opening/closing rf doors to resolve.Was able to recreate with left door, just a little pressure on door and reads it as open, while door is fully closed.Also found right door gasket is torn, ordering door switches and gasketOffice to contact when parts come in with authorization to schedule return.; ordrng 2 W11384469 (Door switch)s and 1 W10846057 (Door gasket), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC , states that autho needed"

"Basket turns by hand though had quite a bit of resistance, but when motor runs it makes a grinding sound while spinning and then gives le error.Motor/rotor are secure, no wobble in rotorQuoted for motor and rotor, but explained may have a bearing issue on top of rotor issue. Customer declined repair and just paid for service call."

"Replaced compressor vacuumed system recharged with 48g of r600a started cooling explained need to wait 24 hours to make sure it stays frozen before putting food in unit ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"

"Verified unit is cooling and buttoned up control box and rear cover, cs to monitor."

"Unit not tumbling, but heating, found broken belt, replaced and tumbling fine, verified heating.; used 1 137292700 (BELT) from stock"

Point dishwasher will not start. I found the start button was defective. Not hitting plastics. Not hitting switch properly adjusted the plastics. Preventing unit from starting left part with customer. No additional issues. Found with dishwasher at this time.

"Replaced Evap fan and steamed clear, cs to monitor, suggested slowly adding food items back to make sure everything is working properly in case there is a secondary issue."

Found broken wire at pantry drawer harness causing lights out and door ajar warning. Replaced harness. Tested and verified proper operation. All functions check ok.

Found unit leaking from fabric softener tray. Order and replace dispenser. ; ordrng 1 W11569112 (Dispenser)

Complaint oven will not work displaying f2e1 will not cancel will not go away even when power is turned off. I found complaint is true. Im ordering a user interface. Office to call customer when part comes in. ; rqstng P&A on 1 W11236887 (Ui)

"Customer canceling at door unable to provide purchase receipt stating that they have a purchase receipt of August 2022, but it is located at the residence in Charlotte. Customer is at work Im in communication with customers dad who is Home who speaks a foreign language. customer, unwilling to pay or provide any form of payment to pay 129 diagnostics fee"

Complaint washer making a banging noise heavy vibration F0e5 error out of balance load after multiple attempts to balance I cleared error performed a quick wash cycle cannot duplicate any issues recommended proper loading procedures.

Complaint tub fell dropped down I found tub low I replaced suspension

Complaint the unit wouldnt agitate and had a burning smell. Found the bearing on the drain pump seizing. Lid latch is broken. Needs new drain pump and lid latch. Order parts. Called safety due to age diagnostic only covered. Customer paid for full repair. Applied $20 coupon. ; ordrng 1 WP35-6780 (Drain pump) and 1 WP43-0057 (Actuator)

Unit B13 is where the appliance is located. New construction building.Metallic squeal. Tub only rotate counter clockwise. Unit will need new gearcase.; ordrng 1 WP3951744 (Agaitor) and 1 W11454741 (Gearcase assembly)

"I installed the ordered parts and tested the unit for the cx. It did not successfully lock. The lid lock worked after the previous visit. The cx said the lid locked for about 3 days after the lid lock was replaced then went back to not locking the lid (it just continually clicks). I checked for error codes and found f5e3. The lid lock is in good condition with nothing obstructing the strike. I attempted multiple service cycles and normal cycles. It just clicks then stops when the lid needs to lock. I cycled the power and checked the connector, still not locking. While the unit is off it randomly activated the lid lock attempting to engage a few times while I was there. The lid is not bowed, crooked or bent preventing the lid lock from catching the strike. Im ordering a new lid lock and a control board to fully resolve the issue.; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control board)"

"Complaint rear right burner continues to click no mater where knob is set. Flame going out on simmer to medium flame center burner when turning knob between low simmer and medium flame file number 7736619428 Whirlpool phone number Whirlpool stated Thursday production issue, and the valve by itself must be re-ordered and ordered for this specific issue. It is a noon issue per manufacturer new valve will fix issue per manufacture order and replace orifice holder as well as valve. manifolds may still have old stock valves all parts are being changed out per manufacture. Parts are a will call on order as soon as parts come in office will call the customer and set up service. Switch was not seated properly causing burner to continue to ignite click. ; ordrng 1 W11246817 (Valve) and 1 W10639869 (Holder) and 1 W10811599 (Burner head)"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10769076 CNTRL-ELEC and 1 W10846539 FAN

Cx complaint that the unit leaked water during a cycle. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. No leaks were present. I suggested to the cx to be aware of any dishes obstructing the spray arms that could cause an overflow. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Found button stuck on control board tried to adjust and and make good, but the button would not reset needs new control. Spoke with Steve at safety and gave diagnose. Unit has 5 yr IKEA warrantySr# 7736575051; ordrng 1 W10770413 (Control)"

I installed the ordered parts and tested the unit for cx. The unit is working as designed.

cx complaint that the lights have gone out. I inspected the unit and confirmed the complaints. I installed all ordered LEDs and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found an error code: f6e4. I ran a service cycle and no water came out. I heard the valve hum and checked the valve under the sink. It was closed, I open the water valve to the sink and tested the unit for the cx. The unit is working as designed."

I installed the ordered parts and tested the unit for the cx. Th unit is working as designed.