ASAP PLZ Washer not completing the cycle. Tested found the cold water valve is not opening so the washer will not complete the cycle. Order part ; rqstng P&A on 1 WH13X10066 (Valve)

Found poor cooling only partial frost pattern order parts for seal system repair will need nitrogen for leak check. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 W11504445 (Coupling heater loop to dryer) and 2 W11504449 (Dryer to cap tube & cap tube to evap)s and 1 W11504419 (Suction to evap)

"Blower wheel stripped off of the motor spinning freely will have to order parts, blower wheel and motor; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

Replaced lower harness. Unit tests fine.

"Model number on ticket does not match refrigerator in home. Took picture of first page of closing documents. Updated information on ticket. Removed and replaced freezer and refrigerator doors. Tested, operating properly"

Checked and tested washer. Found very low water flow on cold side. Valve operating properly. Found problem is not with the washer. Low flow from valve in wall. Advised customer that they need to have valve checked or replaced

"Checked and ran diagnostics. Ran test 56, found E4 dry cycle error. Ran test 45, valve not working. Ordering valve and ice maker. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11482383 (Valve) and 1 W11658802 (Ice maker)"

"Replaced lower harness, unit now tests fine. I did find multiple errors all pointing to overload and out of balance issues, advised tenants of proper use and care."

Confirmed that the slider is defective but on further inspection I found that the Gearcase is leaking a significant amount of oil on all components under the unit. Provided customer with estimate. Customer dose not want service at this time. ; dspstn on spec-tagged invntry: 1 4318047 VALVE SINGLE

"Replaced door switches, unit tests fine."

Installed new door.

Compressor drawing 8 amps. Lra is 8 Amps. Needs new compressor.; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Dryer filter)

"SR#7740852534 Replaced restriction plate per service pointer, spark diode is no longer clicking and attempting to reignite. Found that flame is still being pulled to downdraft and customer has concerns of inconsistent cooking. Contacted Techline and documented with them. Techline advised that adjustments will need to be made where the unit ventilation exits by HVAC."

"Ran automatic test mode via diagnostics after checking for error codes, found no error codes. Checked all connections and then ran automatic test mode with no errors. Unit tests fine at this time"

"Customer complained unit is set to +40 and still under temp. Ran error diagnostics and fiund f6e0, ran bake preheat and bake element working. Ordering UI and control board. Informed customer office will call when parts come in. ; ordrng 1 W11449346 (Ui) and 1 WPW10260060 (Control board)"

"Unit tests fine, customer unaware of how start button functions. Advised customer of proper use and care."

"Unit needs new heater and control. Sump motor runs fine, found error for control fault. ; ordrng 1 W11637581 (Control) and 1 W10518394 (Heater)"

Microwave is heating and the issues is that it takes longer then her other microwave due to watts this is a lower watt microwave then her previous one. No actual failures or repairs to be done

Replaced suspension from truck stock unit had very bouncy suspension after replacement of part basket is firm now should no longer get off balance s; used 1 W11130362 (Suspension) from stock

Customer refused any payments stated he had a n extended warranty he said he contacted home depot and not us.

Installed. New valve I picked up from the shop unit is no longer leaking and unit cvalve is working ; dspstn on spec-tagged invntry: 1 4318047 VALVE SINGLE

"Replaced sump pump assembly unit washing after replacement of pump, no leaks all checks pass."

Ck unit upon arrival and found ice inside ice make wont but wont dispense ran test and and still no action order ice make for repairs ; ordrng 1 DA97-15217D (Ice maker)

Ordered ui control main control and harness. From control to console ui f6e1; ordrng 1 W11627526 (Harness) and 1 W11632709 (Console control) and 1 W11672041 (Control)

"Customer complaint insulation loose at bottom of appliance. Found what was loose was not insulation but just clear cover wrap that peels off, showed customer. Checked and all insulation is in place also. Collected trip fee."

"Customers complained water came spraying out from inside top panel of machine. Unit was locked and wouldnt turn on. Found control board no longer available. Inform customer control board is no longer available will put information through to his warranty company and they will contact him.; ordrng 1 WPW10521061 (Console) and 1 W10522399 (Control board), dspstn on spec-tagged invntry: 1 W10853723 VALVE"

Customer complained of a noise noise wasnt present upon arrival. Customer had video of noise sounded like something hitting a fan. Cycled unit a couple times and heard noise coming from freezer fan ordering freezer fan and icebox fan. Both fans running but sound like they are going out . Informed Customer office will call when parts are authorized and come in.; ordrng 1 WR60X32088 (Fan) and 1 WR60X31997 (Icebox fan)

"Customer complain, fabric softener, not working ran service test, flush fabric softener show customer fabric software Work show customer how to use fabric softener and make sure fabric softener is turned on proper"

"F8e1 no fill long fill error code in fault history on original control. Replace control performed control board calibration procedure tested operations no further issues found with washing machine or water pressure going into machine. Drain hose is properly installed. Customer is on a well well could be intermittently pressure issues, causing customers complaint or drain hose could be siphoning also causing customers complaint. no issues found with washer at this time."

"Complaint no lights in freezer not cooling in either zone door handle extra loose no noise from ui when buttons are pressed. Last guy here for 5 mins per customer and left. cooling issue started in freezer then went to fresh food zone. I Replaced compressor installed UV filter dryer purged system with 225 psi of nitrogen held for 15 minutes without dropping pressures with three-way valve open unit was full of air not refrigerant upon arrival and had black smoke coming out of process port that previous company installed process port was not fully sealed upon arrivalallowing compressor to suck air from the environment through process port Placed unit in a vacuum achieved -28 psi of vacuum for 10 additional more minutes gauges did not leak or indicate any leaks. If unit is leaking, it is a micro leak that cannot be detected via normal checks, both evaporators producing a full frost pattern.fresh food evaporator is completely frozen over Im ordering fresh food evap fan motor and light kit. Also wanted to notate that when cutting refrigerant line off thick black smoke came billing out of suction line of compressor.; ordrng 1 W11683243 (Led kit) and 1 WPW10389152 (Fan support bracket) and 1 W11087438 (Evaporator fan mtr) and 1 W10843055 (Control) and 1 W11387386 (Ui), used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

Complaint goes from sensing to done in less than five minutes will not start a cycle. Will not wash. I found slider clutch had failed. I replaced slider clutch tested operations. No further issues found at this time with washing machine. All operations are working properly as designed.; used 1 W10734521 (SLIDER) from stock

"I replaced motor sump assembly. I replaced main control board and float sensor underneath. Going into overflow Pam. I performed diagnostic cycle. Unit is no longer throwing an error code anymore. In the middle of a diagnostic cycle. I performed a quick wash cycle before departure. Unit washing perfectly fine without producing any error codes.No additional issues found at this time with dishwasher no leaking occurring either. If customer calls back for same issue, I suspect wiring harness issue."

"Complaint F6E8. I found monitor fuse was open. Replaced fuse found open closed door error. Unit does not recognize that the door is being opened or closed found right side switch and left side switch or not making proper contact with inner door inner door has a lot of wobble and play is defective. Unit will need harness unit will need Switches unit will need inner door, micro, appliance manager and door hinges and user interface to repair. Also, unit will need interior cabinet light as it is not user accessible. Inner door is no longer available. Office to call customer if door becomes available.; ordrng 1 W10486210 (Inner door nla) and 2 W10874474 (Hinge)s and 1 W10886919 (Light) and 1 WPW10128850 (Lever) and 1 W11033422 (Harness) and 1 Rivetgun (Rivet gun), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

I replaced all previously ordered parts performed a DLMS calibration cycle started a normal wash cycle no abnormal noises or issues heard. no water leaking either.

"I replaced all previously ordered parts. Also found door gasket was leaking as well. Replace door gasket as well tested all operations. No Water leaking found. Also found that water was leaking from motor seal where it attaches to the housing of motor on original sump assembly not diverter as previously stated no further issues found at this time with dishwasher.; dspstn on spec-tagged invntry: 4 W10195416V WHEEL 1 W11665769 MOTOR/SUMP , and 2 WPW10546503 ADJUSTER , used 1 W11177741 (GASKET) from stock"

"Checked and entered diagnostics found damper not cycling. Checked and found no power going to damper. Checked at control board, have voltage there. Called tech line spoke to Adrian, checked 14 pin connector and found blue wire on cabinet connector pushed out and would not lock in place. Took picture and sent to Adrian. He is referring to engineering for replacement. Advised customer that Whirlpool should be in contact with her in 3 to 5 business days. Using same SR from previous calls."

Sr#7740852016 Complaint unit is making loud noise. Found on arrival that noise was compressor. Called Techline and documented that nothing is wrong with unit. No repairs needed

On arrival I replaced control and tested unit. Unit calibrated perfectly and cycle started immediately. No other issues found

"Installed all new parts due to unit would not spin water out and venting not operating, ran and programmed control tested drain and unit is now pumping out water and operating to specs"

"Tested dryer and found unit would heat but never dry clothes all the way sensor light staying on wet, tested sensor bars and found no response found sensor unplugged causing unit to not read properly. Reconnected and advised customer on cleaning the vent it is a long run and should be cleaned once a year this will also help with drying times. Unit is now working properly"

"Ran unit and found washer would just run and run found drain pump stuck on and not shutting off, ran calibration cycle to try and reset unit but same issue drain pump continuously running. Main control faulty will order and return with parts ; ordrng 1 W11603811 (Cntrl)"

Installed new control and thermistor set temps to recommend and advised customer unit will need 24-48 hrs so temps can regulate advised unit will go into a defrost cycle every 8-12 hrs mainly in early morning hrs so if checking temps then they will be warmer then normal. Unit is frosting up evaporator and cooling to specs

"Installed interface and plugged unit back in finding unit is now registering touch panel, set up and heated oven to temp. Unit is now operating to specs"

"Arrived and found error codes F9E1 (long drain), F8E6 (water hazard) and F2E3 (ACU/UI mismatch) stored in system, cleared codes. Ran auto test mode and unit filled fine but not draining, found someone had wrapped lower harness to drain pump in electrical tape and when I touched it the drain pump both kicked on & leaked and I heard what sounds like a frayed connection that quickly created a little smoke at the fray. Placing order for ACU, UI, harness and drain pump under p/a. ; rqstng P&A on 1 W11643702 (UI console) and 1 W11513246 (ACU) and 1 W11643701 (Lower harness) and 1 W11399437 (Drain pump), states that autho needed"

"Arrived and contacted tech support, updated on whats happened so far in terms of parts replaced and issues occurring. Through diagnostic test mode we verified the sensor, is reading correctly, the air damper is moving properly, the door switch is reading right, gaskets are in good condition and air flow from fans is good. Techline stated there are no other parts to replace besides replacing the controls again to hopefully correct a communication issue between boards. Ordering control & flex door UI board under p/a. In the mean time provided customer the file # listed below and advised they contact their contract holder for any further inquiries. Reference #87906646; rqstng P&A on 1 5304531769 (Flex door UI control) and 1 5304531885 (Main PCB)"

"Arrived and installed ACU, tested fine."

"Arrived and installed new UI console, tested fine."

Arrived and found ice cubes lodged and frozen in a way that caused it to be difficult to remove bin. Applied pressure and ice seal broke allowing me to pull it out without trouble. Removed any erroneous ice build up and tested fine.

"Arrived and found F9E0 error code in the display and stored in system, cleared codes. Verified P6 black wire has 120v supplied to ACU. Contacted tech support and documented. Ordering ACU.SR #7740852723; ordrng 1 W11297271 (cntrl-elec)"

"Checked over oven and found oven door vent trim loosening up again, tried tightening up screws and found inner trim screw holes stripping out not holding screw in place properly., also front glass stainless is peeling off it needs to be replaced. Tested burners and customer having an issue with front left dual burner staying on high, found infinite switch faulty. All parts tentative p/a ; ordrng 1 W11096161 (Vent Trim) and 2 WPW10200660 (Screw)s and 1 WPW10434452 (Dual infinite switch) and 2 W10831019 (Screw)s and 1 W11250167 (Outer door glass), states that autho needed"

Ck unit upon arrival and one customer unit is having intermittent cooling. Inform customer this unit is not design to perform in cold ambient temperature. Basement where unit is open up to garage is too cold for unit to perform inform and instruct customer

"Installed drain pump and inlet assy, cycled thru diagnostics test and tested fine now."

Complaint that the clothes are not washing well enough as it used to. Found wash plate loose. Tried tightening it and holds a little but would need new part. Will put in for approval.; rqstng P&A on 1 DC97-17374A (Wash Plate)

"Ck unit upon arrival and found unit has model but serial is impossible to make out. Spoke to Paula from office and inform Paula of unit having model but no serial #, and inform customer we would not be able to work on unit without serial # customer will contact Lowes & warranty to try and get full serial tagged for unit"

"Inspected and found Ui panel non responsive, found f6e2 fault, measured 120v at control board but not powering on, needs main control, Ui panel and connecting harness. Will submit estimate and call for return date.; rqstng P&A on 1 W11199207 (Wire harness) and 1 W11115285 (Ui panel) and 1 W11400681 (Main acu)"

"Cs had electrician come out and said everything is correct, that nuetral and ground will have connectivity.Prior work:Original issue display went out, console ordered. defective and found control had corrosion.Control and console replaced.Couple days later we returned for f9e0 error. wiring was found to be correct and tech also got a F1e1 error.Control replaced for 2nd time, received f9e0 in testing, tech line was called and was told to replace control, maybe incorrect part.Control replaced for third time.Previous f9e0 looked to have come up when in bake, this call had it occurring when burners used. Spark module ordered and installed following visit, but gave f9e0 when testing bake. Found connectivity between ground and neutral.Cs had an electrician verify wired correctly and that neutral and ground should have connectivity, cs says burner use causing f9e0.On arrival today verified unit is showing f9e0, that there is connectivity on neutral to ground and compiled history together.Called techline. Gave full history, tried going in/out of demo mode. Tried reversing l1-l2, voltages verified at terminal. Voltages verified at control. Warmer my drawer element verified at 11ohms. Broil at 16ohm, convection at 18, 17 on bake.Has nothing else other than replacing control again.St7740571375Spoke with Randy at office, with issues started by after initial repair of f9e0 he would replace Main wire harness and ui harness, no additional labor, just part.Also verified cooling, convection fan and light operation; ordrng 1 W11176109 (Display harness) and 1 W10580314 (Main harness) and 1 2xtime (2x time)"

"Ice build up in freezer from blocked defrost drain, cleared up ice build up and draining fine.Part covered by special project S38253 Duck Bill - 100% Parts Coverage More than 5 Years.Will need to return, collected 199 for labor and will need to return to install part, no additional labor for return.; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock"

"Tested dryer and found wile running drum would wobble out of bulk head causing clothes to get stuck and make marks on them, found front roller dissolved in pieces causing issue. Replaced roller cleaned out out and lubed all moving parts, ran a cycle and unit is now operating to specs ; used 1 DC97-16782A (DRUM SUPPORT) from stock"

"Checked over unit and found customer had been using water and the water just keep coming out of dispenser and would not stop, ohmed switch and found good opened switch and connection is perfect and working, fixed door switch and found unit water is not running threw dispenser right due to water filter faulty advised customer water filter needs to be replaced with Oem filter for proper operation placed plug into filter for now until customer can get filter. Water is now running and operating to specs"

"Arrived and found drain pump connection loose, reattached and secured, tested fine."

Complaint that the washer will not run any cycle. Found drainage too low and would not let tub fill properly. Mentioned to the customer that this would cause the washer not to perform well. Ran diagnostic cycle and all seems to work properly. Job Cmpltd

"Inspected and found upper panel control clips became dislodged, reinstalled upper control panel adjusted and tightened and tested fine."

Installed part tested okay

Did not have parts to install for customer please reschedule.; schdld next appmnt for 2/5 WED PM

Replaced motor pump and active vent tested all ok ran auto test to clear error codes

Replaced all parts and washer running normal. Control board and drain pump not needed replacing.

"Unit is under 5yr warranty per service bench.Unit cooling in fr, rf warm. Found weak evap fan motor. Cleared ice build up. Ordered evap motor; used 1 WPW10464673 (EVAP MOTOR) from stock"

"Older direct drive unit, looks like motor has been replaced more recently. Complaint of not always spinning out. All functions working in testing. Unit on arrival unit as not level, stone floor, leveled unit before testing. Gear case assy was rusted, but didnt make any grinding noises. No problem found at this time. Collected for service call only"

"Installed new bake igniter and cycled to temp, tested fine."

"Installed new shield and cycled, tested fine."

"Installed new part, tested all buttons. Unit working as designed."

Warranty expired on 1/24/25. Ticket was made 1/23/25. Cx stated they smelled burning order. Ran two test cycles and could not produce smell. Cx stated the beeping sounded different now then before. Observed grease and dust buildup around and throughout unit which will be the contributing factor of cx perspective concerns. At time of visit there are no functional failures therefore unit is working as designed.

"Unit starts to fill then slows down to a trickle, verified voltage at water, voltage was correct. Will need new water inlet valve. Quoted cx. Collected trip fee"

"Checked over unit and found strike on lid had loosened up causing it to not hit latch and lock unit, fixed strike and tightened up to work normally. Ran a calibration cycle and un8t went thew properly, ran a wash and a spin checking operations and unit is now working to specs"

Ran unit thew a diagnostics cycle and checked for errors found F8e3 over flow or flood conditions F0e3 over loaded turned water on and found water valve for hot side not shutting off and not holding filling tub valve faulty. Replaced valve and ran a calibration tested filling and unit is now operating to specs ; used 1 W11165546 (VALVE) from stock

"Checked over oven and found front right dual burner not operating found inside burner would not come on, tested power and found switch had burns on the top checked element and found it had broke in the middle causing no connection for unit to come on. Will order new front burner and infinite switch, parts tentative p/a ; ordrng 1 WB24X25013 (Infinite switch) and 1 WB30T10130 (Element)"

Installed all parts tested okay

"Customer states front right burner does not ignite Confirmed complaint, found unit needs new spark ignition switch, WP74011648 138.712/5 PM; ordrng 1 WP74011648 (switch har)"

"Arrived and found gasket still in place and in good condition. Customer informed me they used self clean and then the blackening occurred from that, informed customer what self clean does and how it does it. Advised other methods of cleaning the stove to prevent further marks. No error codes and unit tests fine."

"Arrived and cancelled stuck cycle, found no error codes, auto test mode proved all functioning as designed. Unit tests fine. Customer education on how to cancel cycle when lid is stuck locked."

"Arrived and found error code F3E1 (shorted exhaust thermistor) blinking in display. Replaced thermistor and error code went away. Set 15 min timer and error code occurred again within 5 min, ordering ACU.; ordrng 1 W11627508 (ACU), used 1 WP8577274 (THERMISTOR) from stock"

"Arrived and emptied system of refrigerant, charged with 250 psi of nitrogen. No leak visually detected with soap solution, after 30 min the PSI gauge has dropped ever so slightly. Contacted tech support and they determined a cavity leak, SR # listed below. SR #7740822962"

"Customer complained door not Closing properly found several stripped screws in inner door, ordering inner door, kit and screws that are not indicate customer office will call when parts come in part of special order; ordrng 1 W11701947 (Inner door assembly) and 2 W10850046 (Screw)s"

Installed parts tested all ok

Complaint that the washer is leaking water from the bottom. Found cracked outer tub. Will order parts for a return visit. Mentioned to the customer to verify the tub for any damages and to contact office.; ordrng 1 W10371566 (Outer Tub) and 1 W10528947 (Hub) and 1 2xFrameJob (2x Frame Job) and 1 W11217817 (Suspension)

Retested the the washer before installing the new part and it was grinding louder. Replaced all parts and washer running normal. No more grinding noises.

Installed new led light

"Found needs clip harness and suspension rods with new cam.Replaced cam was missing parts the bolt and slider used old one. Box was un opened.Sounds better now in spin ; rqstng P&A on 1 W11396716 (Suspension rods) and 1 W10721967 (Cam) and 1 W11284522 (Clip), states that autho needed"

Customer complained icemaker not working. Also complained freezer handle falling off. Ran service test found E5 error thermistor bad on icemaker . ran fill test unit filled . replaced icemaker from truck stock ran fill test . icemaker filled and can harvest. Thermistor and heater checks OK. Adjusted set screw on freezer door handle . freezer door handle OK. Verified proper operation. ; used 1 W11658802 (ICE MAKER) from stock

"Returned to install new UI . Installed new UI, ran unit and after about 5 min f8e1 returned. Ran fan test and both high and low fan working, called techline. While on hold w techline Double checked readings and found continuity through harness, no short to ground on harness. Found proper voltage at p5-5 to neutral and p5-4 to neutral . For both fan speeds. P4-1 to p4-2 is 5v dc. Ran fan in diagnostic and both fan speeds are running fan. Techline had me check continuity through hall sensors had continuity through all hall sensors to board. Techline wanted me to order fans again and upper fan for the first time. He suspects a hall sensor is bad, ordering upper and lower fans. SR 7740723543. ; ordrng 2 W11598119 (Blower)s"

"Unit has intermittent operation, control providing no error codes at this time. Wont even start an automatic test cycle. Unit is in a tight closet and product will need to be accessible, advised customer.; ordrng 1 W11627413 (Control) and 1 W11481722 (Actuator)"

"Unit needs new ui, touch failure, quoted customer repair. Customer dose not want service at this time."

"Unit had an error for f6e8. Loss of communication with microwave manager board. Light in microwave was off, after cycling the power light in unit was back on. Confirmed operation and confirmed unit is heating normally at this time, if call back order 1 W10915648 manager board"

Control has pressure switch failure. Pressure hose checks fine. Was able to enter diagnostics and calibrated control but unit still constantly draining. Unit needs new control. Part on back order ; ordrng 1 W11607637 (Control)

"Installed latch, tested okay"

"Customer complained convection fan, not turning service mode confirm complaint. Replaced convection fan pre-ID ran unit convection fan now running verified proper operation."

"Replace tired, tested operations no further issues found all operations are working as designed unit is heating water to a boil in a minute and a half."

Replaced inner basket and belt. Ran service mode and calibration. Ran high speed spin. Verified unit working as designed.

Returned to install new control board. Ran unit to verify proper operation.

"Customer complained unit wouldnt start. Unit started upon arrival. Let unit run for awhile with no issue . Heater not coming on on air dry , but is on timed dry. Door switch good, thermostat good. Timer moves on timed dry. Informed customer no issues found. Collected trip fee."