Service History 271 - Advantage Appliance Repair

We serviced a

GE MICROWAVE

Model PVM9005J3SS

Near Millis, MA 02054

Aimee Z.

Job Details: 09/11/2023

"Removed grill and checked connection at top door, unplugged and resetStarted and heated multi times.Advised if problem persist would need new doorSent est to cust"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new control fan and damper unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Belmont, NC 28012

Ryan S.

Job Details: 09/11/2023

Customer complained of power . Upon arrival unit was unresponsive. Found proper power to control board. Ordering control Ui and control board. Scheduled return time for 9-15-23 am. Will get better picture of model serial upon return. Was able to see numbers but couldnt get good picture due to lid being locked and not able to unlock until control is replaced. ; ordrng 1 W11478525 (Console Ui) and 1 W11419052 (Control board)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new panel unit has no physical damage.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Clover, SC 29710

Ryan S.

Job Details: 09/11/2023

"Customer complained unit not running, found motor erro f4e3. Found power to sump replaced sump from ts. Ran unit and unit now working properly, ran for several minutes to check for leaks. No leaks detected. verified proper operation. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/11/2023

Replaced drum unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/11/2023

"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed to sit under charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct refrigerant charge. Tested, compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (Coupler) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/11/2023

"Arrived to do repairs, realized sliding arm kit was not ordered. Ordering kit. Spoke to office, scheduled return visit for 9/14 from 8-1; ordrng 1 WPW10128850 (Arm) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ10

Near Auburn, MA 01501

Chris B.

Job Details: 09/11/2023

"Complaint that the unit is not cooling properly in the fresh food section and that the veggies in the crisper drawers are freezing. Found bad damper that is very noisy. Used TS and its doing the same noise. Will order new one. Customer asked for a 10min. call ahead of time. Customer asked for Chris to return if possible.; ordrng 1 WPW10594329 (Damper Control), used 1 WPW10594329 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Northbridge, MA 01534

Aimee Z.

Job Details: 09/11/2023

Condensation on top of door freezer on top right side on out side of doorwasnt on inside of freezer. Drips down out side of door did paper test not tight top of door ordering new doorCalled tech line spoke with Steve at tech line Sr 7737301831; ordrng 1 W11561286 (Door freezer)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/11/2023

"Customer complained unit leaking, ran unit and filled, no leaks around any hoses or on tub. Filled unit again fully and drained and noticed drain line in home is backing. Up informed customer leak must be coming from drain line in home. Call plumber to fix issue. No leaks anywhere in unit otherwise. Verified proper operation."

We serviced a

KITCHEN AID OVEN

Model KOCE507ESS05

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/11/2023

"Found no touch no diagnostics the parts cover 5 years took picture of sales receipt Needs extra slot built in with micro on top.Order Cntrl and ui there no fuse between Cntrl and ui; ordrng 1 W11179310 (Cntrl), used 1 W11093258 (Ui) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRSS2652AF0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/11/2023

There is a dent right door bellow counter height fridge sidetook photo . Moved out fridge on a piece plastic and replaced the condenser fan complete Waited until condenser fan cam on complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Attleboro, MA 02703

Aimee Z.

Job Details: 09/11/2023

Installed new wash pump and valveAfter finished son re installed dishwasher so could testedChecked for leaks and ran through diagnostic ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS

Near Walpole, MA 02081

Aimee Z.

Job Details: 09/11/2023

Removed the cover to light for CustThey didnt have correct bulbs

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHEXNQ00

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new evaporator and filter dryer. Unit is cooling properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28208

Robert A.

Job Details: 09/11/2023

"Cx was not on-site. I called the office and tagged the door. I did not diagnose the unit. The location is in suite R, at the end the building.; saved tckt"

We serviced a

WHIRLPOOL DRYER ELECTRIC

Model LED7080XSW1

Near Charlotte, NC 28207

Robert A.

Job Details: 09/11/2023

Cx complaint that the unit does not seem to be drying the clothes well. I inspected the unit to confirm the compliant. I found the unit is heating and tumbles but the airflow could be better. The unit needs the duct line cleaned from the dryer wall to the exterior exit from the home. The unit itself is working as designed. I collected the service call fee by CC.

We serviced a

KITCHENAID REFRIGERATOR

Model KUBR204ESB00

Near Charlotte, NC 28207

Robert A.

Job Details: 09/11/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS01

Near Huntersville, NC 28078

Mark C.

Job Details: 09/11/2023

Installed new condenser fan motor and filter head unit is fully operational.; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Granby, CT 06060

Gary V.

Job Details: 09/11/2023

"Inspected and found blower wheel broken and motor running loud, quoted for repair and he will call if wants repaired.Customer will inquire with manufacturer about any warranties left on unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Windsor, CT 06095

Gary V.

Job Details: 09/11/2023

"Sr#7737297033. Inspected and found ice in the mold, freezer temp measured -6 degrees, cycled and ice dumped out and ice maker refilled with water. Called techline, they advised replacing ice maker again along with control board. Will order and return.; ordrng 1 W11558182 (Control board) and 1 W11546935 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 09/11/2023

Called techline again Sr#7737194479. Moisture on top of freezer door gasket still but has decreased since door was replaced and seal was installed. Techline advised raising door mounting brackets so freezer door will close closer to separator. Adjusted door mounts and raised door. Please allow 24-48 hours for results. Customer will monitor.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 09/11/2023

"Tested and heated oven. Found smoke coming from front bottom of oven. Coming from food residue caught between bottom pan and frame. Oven operating properly, no issues. Advised customer to remove bottom pan and thoroughly clean oven."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Clover, SC 29710

Mitch H.

Job Details: 09/11/2023

"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, no issues. Customer could not pinpoint where in cycle problem is occurring. Ordering heater and control. Control is special order.; ordrng 1 W10518394 (Heater) and 1 W11637581 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Bristol, CT 06010

Ruben C.

Job Details: 09/11/2023

Checked unit found getting stuck key error code unit turns on by itself and wrinkle shield is off ordering panel and control; ordrng 1 W11419056 (Touch panel) and 1 W11525997 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Plymouth, CT 06782

Jimmy R.

Job Details: 09/11/2023

"Tested unit and found machine would come on and drain then sit there an error out 7-2 wash motor failure, checked wash motor and found connections ok but no power being sent to start motor, checked main cntrl and found wires all connected, ran diagnostics and unit would drain then fill ice getting to the wash it shuts down and errors out f7e2. Wash motor is faulty causing errors and issue with unit will order new wash motor,cntrl and a harness to be safe. Customer will be trying to call where purchased to get a new unit since they had never used it advised if they do plz call and let us know otherwise parts are a special order and we will call when in for return visit ; ordrng 1 W11460946 (Sump&motor) and 1 W11672225 (Cntrl) and 1 W11677715 (Harness)"

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, MA 01608

Amanda R.

Job Details: 09/11/2023

Pressurized system with 140 psi of nitrogen no leaks replaced compressor and filter dryer capillary tube leaking oil vacuumed system recharged with 4.25 oz r134a

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Worcester, MA 01603

Amanda R.

Job Details: 09/11/2023

Different company tapped into sealed system complete cooling loss need to call tech line ; rqstng P&A on 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Woodstock, CT 06281

Amanda R.

Job Details: 09/11/2023

Replaced both parts cycled ice maker water coming to ice maker

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Tolland, CT 06084

Amanda R.

Job Details: 09/11/2023

Ice maker not harvesting has ice in mold ice maker on freezer freezing normally ; rqstng P&A on 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL WHIRLPOOL

Model WZF34X16DW07

Near Cromwell, CT 06416

Jeremy B.

Job Details: 09/11/2023

Freezer not keeping temp. Found evaporator solid with ice. Forced into defrost and heater came on thermistor passed. Needs new control.; ordrng 1 W11496873 (Control)

We serviced a

WHIRLPOOL DRYER

Model NED4655EW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/11/2023

Found belt broken causing drum not to turn. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL ICEMAKER

Model KUIX535HPS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/11/2023

Installed new pump. Please allow 24hrs for water ce production.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/11/2023

Installed new door all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/11/2023

Both sections not cooling. Compressor and fans running compressor drawling .2 amps. System has a sealed system leak. Needs to leak test with nitrogen. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL RANGE

Model MGT8800FZ00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/11/2023

Lower oven not heating. Igniter not drawing amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/11/2023

Tan diag found F4E3(wash motor fault) dishes not being cleaned. Replaced motor sump assy and ran self test all checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model n/a

Near Simsbury, CT 06092

Ruben C.

Job Details: 09/11/2023

Cust cancelling did not realize would be more than 129.00

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Wilbraham, MA 01095

Roger R.

Job Details: 09/11/2023

Found unit has a bad main wash pump. Will need to order a new pump and return to install. ; ordrng 1 W11025157 (MOTOR/SUMP)

We serviced a

WHIRLPOOL DISHWASHER

Model Wdf520padm9

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/11/2023

Motor getting 120vac but only hums. Replaced and ran self test all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Southington, CT 06489

Jimmy R.

Job Details: 09/11/2023

"Checked over machine and found water had been dripping on left side where fabric softener dispenser is. Checked for leaking wile running softener dispenser and noticed soap on lower Cabinet support checked and found a pod had gotten into dispenser and blocked water flow then fell onto support, cleaned dispenser and ran water threw several times ran dispenser in diagnostics and no more leaking. Ran wash cycle and a calibration all operations now working to specs"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near New Hartford, CT 06057

Ruben C.

Job Details: 09/11/2023

"7737294910 checked called techline first try did not hit on second unit started hitting sides ordering tub assy; ordrng 1 W11378552 (Tub assy), rqstng P&A on 1 Helper (Helper), ordrng 1 Time (Extra time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Torrington, CT 06790

Ruben C.

Job Details: 09/11/2023

Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Meriden, CT 06450

Jimmy R.

Job Details: 09/11/2023

Installed new dum and bulkhead ran unit threw a drying cycle and machine is now running smooth and operating to factory specs

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/11/2023

I replaced all previously ordered parts including the door. Hinges tested operations no additional issues found everything is now working fine door is closing properly light is staying off doors closing very firm now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/11/2023

Complaint freezer door not opening closing properly I found defective slide rails Im ordering new slide rails. ; ordrng 1 WPW10397635 (Rail) and 1 WPW10397636 (Rail)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Springfield, MA 01104

Roger R.

Job Details: 09/11/2023

"The unit was found connected to a sink with an outlet and without temperature control. It is recommended to use only the cold water setting of the tap. In addition, the unit is on a rolling pedestal that can cause vibrations. If the unit trembles, recommend removing the pedestal. The only error code was not to fill/fill long.Se encontr? la unidad conectada a un fregadero con salida y sin control de temperatura. Se recomienda usar solo el ajuste de agua fr?a del grifo. Adem?s, la unidad est? en un pedestal rodante que puede causar vibraciones. Si la unidad tiembla, recomiende quitar el pedestal. El ?nico c?digo de error era para no llenar/rellena largo."

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US 03

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/11/2023

"Installed new suspension and ran machine thew a wash and a high speed spin cycle, checked all operations and unit is now spinning and working to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/11/2023

"Tested unit and ran diagnostics found error F6e3 communication error acu cannot hear mcu, ran a test cycle and found when unit would lock it would keep locking and unlocking due to a faulty lock assembly, replaced lock and unit is now going threw. Wile running a wash cycle found actuator buzzing and not engaging fully, when draining unit found drain pump clicking and making noise will access pump on return and order new incase. unit will need new actuator,display cntrl,main cntrl, harness advised parts are a special order and when received we will call for return visit ; ordrng 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11665945 (Harness) and 1 W11481116 (Cntrl) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/11/2023

"Tested unit and found when machine would start a wash cycle it would leak water form center bottom of door and onto floor, removed outer door and found when running unit would splash water from center holes of inner door panel, tried to level unit a little better but same issue unit would leak from door, Unit will need new inner door, gasket and hinges inner door is a special order advised when parts come in we would call for return visit ; ordrng 1 W11612333 (Inner door) and 1 W11498831 (Gasket) and 1 W11613573 (Hinge) and 1 W11613572 (Hinge)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/11/2023

"Installed new control and harness ran a diagnostics and forced unit into a defrost, checked heating and unit is now defrosting properly and all functions are working to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/11/2023

I replaced all previously ordered parts per whirlpool tech line if this does not fix this is a user issue not a mechanical/ electrical issue with the machine.

We serviced a

LG REFRIGERATOR

Model LFXS28968S

Near Marshville, NC 28103

Jonathan J.

Job Details: 09/11/2023

"Complaint 1FE error icemaker, error, control, error, electrical error cooling error. I found evaporator fan motor has completely failed in freezer section. Also discovered icemaker is also having an issue. Will need to replace control due to all three issues. Arising due to error code error code will not clear. Unit seems to be cooling just fine as of right now customer declined repair as of now."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Wingate, NC 28174

Jonathan J.

Job Details: 09/11/2023

"Complaint dishwasher will not start is completely in operable. When you close the door dishwasher has power to use the interface on the lights inside of the dishwasher light up when door is open, I found broken harness in the door at the bottom of the door when it stretches, it has no power when the door is open the harness is able to pinch together, allowing power to flow to control control in diagnostics is displaying an F1 E1 error code also order and control for error code. Ordering secondary harness as a precaution will need extra time as it is a complete harness and dishwasher is built in very tight. hardwired ; ordrng 1 W11213034 (Harness main) and 1 W11678803 (Harness) and 1 W11572097 (Control) and 1 2xtime"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/11/2023

I replaced kit per service pointer tested operations door is now closing properly. No additional issues found with microwave. Microwave is now heating also with no issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/11/2023

Complaint no ice being produced from upper icemaker. I found e2 error lost position on ice maker. Icemaker is on back order office to call customer when part comes in. Water valves are all cycling fine. Customer has full water pressure to both icemaker and the door. No issues with lower icemaker. ; ordrng 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL FREEZER

Model MSS25N4MKZ04

Near Springfield, MA 01104

Roger R.

Job Details: 09/11/2023

"Found unit has a bad burnt connection at brown wire in heater house. ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01109

Roger R.

Job Details: 09/11/2023

Installed new defrost heater with harness in freezer section.

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/11/2023

"Found door latch not working properly. Quoted for new door latch associated and labor. Will order and return to install. ; ordrng 1 DD81-02132A (Latch, door)"

We serviced a

WHIRLPOOL DRYER

Model WED95HEDU1

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/11/2023

Found unit has a bad idler pulling and rollers. Repaired by replacing worn parts with new from dryer maintenance kit ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/11/2023

Found both door seals loose in channels. Heated seals and reinserted into the doors. Seals much better now c

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Charlotte, NC 28215

Jeff L.

Job Details: 09/11/2023

"Replaced compressor there is a update kit for this repair part#WPW10507886If the customer calls back in we will need to order another compressor and this kit. After Randy and I talked we decided to move forward with the parts we had. At this time, the unit took 5.25 oz of 134a and is holding with frost pattern. Again, if customer calls back we will need the kit. Unit ran and checked ok(Call complete); used 1 WPW10466675 (Compressor) from stock,and 2 process tubes w11506635 Job Cmpltd"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28217

Jeff L.

Job Details: 09/11/2023

Replaced parts to this fridge. The unit was unplugged when I arrived the drain pan was full of water I removed all water from drain pan and replaced harness and board. This customer is very unhappy with this product says it buckled her floor said she spoke with whirlpool and they are offering no resolution. I made it very clear that advantage appliance was not responsible for any damages we were the servicer provided to repair the problem. Customer is going to action 9 a local tv channel here and voice her displeasure. Again I emphasize advantage appliance did not cause the problem we were sent out to diagnose and repair

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Charlotte, NC 28210

Jeff L.

Job Details: 09/11/2023

Customer was not aware she had to hit the start button twice to get the operation to start. Unit ran and checked ok..(Call complete)

We serviced a

JENN-AIR OVEN

Model JJW2827WS00

Near Charlotte, NC 28210

Jeff L.

Job Details: 09/11/2023

The blowers run fine and at proper speed until the relay on appliance board kicks them off. Fault code is F8 E0 this is a new renovation and the unit has not been used since install due to fault code. I pulled unit out from wall about 1/4 ways out and preheated both ovens to 350 degrees and all operations were normal. I found the bottom trim bent upward restricting the air flow of heat out of the unit causing it to get to get to hot and shutting down unit. Pre heated unit four times and unit worked fine. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE334GPS0

Near Tolland, CT 06084

Amanda R.

Job Details: 09/11/2023

Fixed wire harness tested working normally left controls

We serviced a

JENN-AIR WALL OVEN

Model JJW3430DS01

Near Coventry, CT 06238

Amanda R.

Job Details: 09/11/2023

Cannot find model and serial tag on unit entered service info took picture of model and serial on display throwing a f2e1 error code not heating bake or broil cannot enter diagnostics mode because the two right buttons on display not responding ; rqstng P&A on 1 W11087468 (Console) and 1 W10821712 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Hartford, CT 06107

Chuck M.

Job Details: 09/11/2023

Installed right side door gasket. Left side door gasket is good. Left side gasket received was too small. Installed evaporator fan harness. Checked ok.

We serviced a

BOSCH REFRIGERATOR

Model B26FT50SNS/03

Near Amherst, MA 01002

Mike K.

Job Details: 09/11/2023

"Unit had gotten warmer, ice melting through dispenser, ice cream soft, said it sounded like it was straining. Mullion very hot. Had pulled it out and cleaned it and thought it was doing better.Fr is 7, rf 36.Verified fans running. Evap has good frost yo-yo last several turns of evap. With constant running, hot mullion strip and incomplete frost pattern it look like the beginning of a sealed system issue.Quoted for compressor/ evaporator / drier and labor. Customer will think it over. Collected service call"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Hadley, MA 01035

Mike K.

Job Details: 09/11/2023

"Unit covered under 2 yr wp warranty per service benchFr burner keeps clicking to ignite even when lit and turned knob to setting.Ordering harness.Also had trouble with burners lightning, burner caps were all mixed up, once in proper position each burner lit fine.Also complaint of bake not heating. Tested convection bake first and heating, then regular bake. Preheated to 500 fine, fan turned on.Also had issues with light not turning on/off when button pressed. Was able to intermittently make reoccur, would make sound but not switch, then would work on next press.For intermittent heating, lights ordering control and interface boards.Office will contact cs when parts come in to schedule return.; ordrng 1 W10903729 (Switch harness) and 1 W11385634 (Control) and 1 W11492297 (Interface)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hadley, MA 01035

Mike K.

Job Details: 09/11/2023

"Unit covered by 1yr wp warranty per service bench.Door is falling open, at least one spring nor working.Pulled unit out and left spring was detached from door, but not broken, secure in position. Reattached and door spring is working properly, opened/closed door 29+ times with no issue. Cs to monitor. If reoccurring, pre order left hinge . W11573703."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Northampton, MA 01060

Mike K.

Job Details: 09/11/2023

"Covered under 1yr wp warranty per service bench.Not completely draining, has to run drain and spin after regular cycle.No errors in cycle, ran normal cycle to test. Filled fine, when cancelled unit short drained, leaving a little water in tub. When dating seems to be full flow with no issues. Removed water level sensor and blew out air tube and sensor and tested again, and same thing.Going to order water level sensor, air line and control. Will bring drain pump on return visit as well, but does not lookOffice to contact cs when parts come in to schedule return; ordrng 1 W11456953 (Hose) and 1 W11316246 (Water level sensor) and 1 W11583890 (Control), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28208

Robert A.

Job Details: 09/11/2023

Cx complaint that the unit is making a loud squeaking noise while it runs. I inspected the unit to confirm the complaint. I found the rollers wore out. I replaced the rollers with some from TS (repair kit) and tested Th unit for the cx. The unit is working as designed.; used 1 4392067 (Dryer repair kit) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Charlotte, NC 28216

Robert A.

Job Details: 09/11/2023

"Cx complaint that the unit is making weird clicking noises while running. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas and the water and ice and performing fine as well. I ran test 40, when the compressor kicked on I clearly identified the clicking sound. I showed the cx the use and care guide concerning normal sounds the unit makes during operation. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Charlotte, NC 28216

Robert A.

Job Details: 09/11/2023

Cx canceled the appt when I called ahead while on the way. She said her flight got canceled and is not in town right now. She will call in to reschedule the appt. I did not diagnose the unit.

We serviced a

MAYTAG WASHER

Model MVW5430MW

Near Torrington, CT 06790

Ruben C.

Job Details: 09/11/2023

Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Charlotte, NC 28273

Jeff L.

Job Details: 09/11/2023

Replaced cooktop unit ran and checked ok. Had to transfer the stainless trim to new top. The back trim would not stay down and there was no tape or adhesive sent with new top. When I looked on parts break down there is nothing for the trim will have to call parts or tech support.Spoke with Nate at tech support he advised for us to call parts distributor and see if another top has trim in stock if not he advised parts distributor contacting whirlpool and getting a resolution to this problem.; ordrng 1 W11051484 (Glass top)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Agawam, MA 01030

Mike K.

Job Details: 09/11/2023

"Costco 1yr extended warranty. Complaint of ticking noise, it is the refrigerant going through system, normal operation, verified in diagnostics, fans damper tests all normal, able to replicate when ran compressor test."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/11/2023

No problem found with unit at this time. Temps are good in freezer and refrigerator. No frost buildup at this time. Found minimal evidence of poor sealing. Condensation droplets on rear wall and door switch frozen shut. Customer has since emptied freezer. Checked and verified door is sealing properly. Door seal checks good. Customer says issue is only in freezer. All functions check ok at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Mooresville, NC 28115

Vincent O.

Job Details: 09/11/2023

Sr#7737294179. Found customer complaint is unit smells of acetone or nail polish remover. Unable to smell personally. Verified unit is cooling properly and customer has acknowledged no cooling issues. Customer claims smell has been present for weeks. Spoke with tech line and verified this smell is due to something customer had in unit and is not from unit itself. Customer also complaining of food freezing in RC. Found this due to damper motor. Replaced damper motor. All functions check ok. ; used 1 W11164593 (DAMPER CNTRL) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/11/2023

Unable to duplicate sound at this time. Customer says issue is intermittent. Customer provided video evidence of sound and says that it seems to be coming from the control panel during fill. Ran normal cycle and allowed unit to fill and begin wash. Sound did not occur at this time however there is a very loud buzzing at valve and water pressure is not steady. Towards the end of filling was able to here noise for split second and verified noise is coming from valve. Order and replace valve. ; ordrng 1 W11513255 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/11/2023

Installed new spray arm manifold and retainer clips. Tested and verified proper operation. All functions check ok.

We serviced a

LG REFRIGERATOR

Model LRSDS2706S/00

Near Agawam, MA 01001

Mike K.

Job Details: 09/11/2023

"Door icemaker was in Home position on arrival, so at some point it advanced, still no response to self test. Replaced and new icemaker also not responding to self test button. Does move tray when first plugged in, but nothing after. Harness looked fine, unplugged at control and motor settled into Home position again, still only action, wont do self test. Will reorder icemaker, if same would need to look at harness and control replacement.Office to contact when part comes in to schedule return.; ordrng 1 ACZ74390702 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near New Britain, CT 06053

Chuck M.

Job Details: 09/11/2023

Customer complaint is that refrigerator is not cooling. Inspected and found freezer and FF section very warm. No frost pattern on evaporator. Fans and compressor are running. Amp draw on compressor is at 12 amps. Ordered compressor and 2 extra time slots. ; ordrng 1 W10507884 (compressor) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, CT 06052

Chuck M.

Job Details: 09/11/2023

Customer complaint is that refrigerator was not cooling in fresh food section. Customer unplugged refrigerator for about 24 hrs. Inspected and found full frost pattern on evaporator and circulation is good. Checked and found brown wire to heater not making proper contact. Secured harness connector.

We serviced a

AMANA RANGE

Model ACR4303MFS4

Near Hartford, CT 06105

Chuck M.

Job Details: 09/11/2023

Arrived to inspect range. Removed back panel and found roach infestation. Advised customer we can not provide service due to roaches.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near East Hartford, CT 06108

Chuck M.

Job Details: 09/11/2023

Customer complaint is that dishwasher was not draining. Inspected and found drain pump impeller broken and broken glass in housing. Cleared glass and replaced drain pump. Tested and showed customer it works. ; used 1 W10876537 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MHW3505FW

Near Sutton, MA 01590

Chris B.

Job Details: 09/11/2023

Complaint that the unit has a error code F9E1 and F8E1. Found filter clogged. Removed debris and unit working normal. Good drainage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Oxford, MA 01540

Chris B.

Job Details: 09/11/2023

Complaint that the unit in the beginning would run without stopping. Not is freezing in the FF section. Customer mentioned that the ice cubes at times dont freeze properly and ice cream is soft. Found evap side has no frost pattern only at the thermistor side. Will order parts for a return visit. Customer will contact Home Depot for a replacement as they have had cooling issues since the beginning. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Filter) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Dudley, MA 01571

Chris B.

Job Details: 09/11/2023

Complaint that the unit is tripping the gas detector. Found bad igniter not reaching temp on a right time. Taking to long to ignite. Quoted parts and labor. Replaced part and unit running normal. With bad igniter it would take around 5to 6 minutes to get to full burn but now with new under 1min. 1yr warranty on parts and labor.; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Troutman, NC 28166

Vincent O.

Job Details: 09/11/2023

Found cooktop damaged where console and top come together. Order and replace top. ; ordrng 1 W11590287 (Cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Windsor, CT 06095

Gary V.

Job Details: 09/11/2023

"Inspected and found ui panel peeling apart, will order and return.; ordrng 1 W11413963 (Ui panel) and 1 W11414079 (Ui board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near South Windsor, CT 06074

Gary V.

Job Details: 09/11/2023

"Inspected and found door switch broken, replaced and cycled back on. All functions test fine now. 2 year warranty Costco.; used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near South Windsor, CT 06074

Gary V.

Job Details: 09/11/2023

Inspected and found evap frosted over and no cooling. Ohmed heater circuit and found open. Ordering parts needed for repair. Thawed evap so it will run properly until return visit. 2 year warranty Costco.; ordrng 1 W11650660 (Heater assy) and 1 W11566851 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRBR109ESS00

Near Vernon, CT 06066

Gary V.

Job Details: 09/11/2023

"Inspected and found main acu no longer sending voltage for defrost, replaced with new acu and cycled, allow 24 hours for temps to regulate.; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Burlington, CT 06013

Ruben C.

Job Details: 09/11/2023

Cecked unit found getting frost build up cuasing no cool in ref section found bottom door warping cuasing air getting in ordering both doors; ordrng 1 W11023687 (Ref door) and 1 W11023687 (Freezer door)

We serviced a

FRIGIDAIRE RANGE

Model LFEF3054TFT

Near Bessemer City, NC 28016

Ryan S.

Job Details: 09/11/2023

"Customer complained unit glass top broke, said they didnt know how. Took pictures. Putting in for p&a, informed customer of job is authorized and part is covered for repair office will call to reschedule. ; rqstng P&A on 1 5304513244 (Cooktop)"

We serviced a

WHIRLPOOL WASHER

Model LA9100XTN0

Near Enfield, CT 06082

Gary V.

Job Details: 09/11/2023

"Inspected and found agitator dogs stripped, will order and return.; ordrng 1 80040 (Agit dogs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Lexington, NC 27292

Vincent O.

Job Details: 09/11/2023

Found evap fan motor dead and unit not cooling properly. Order and replace evap fan. Instructed customer to thaw unit prior to return. ; ordrng 1 WPW10464673 (motor-evap)

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