We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Salisbury, North Carolina 28147
Johnny
Job Details:
12/17/2024
Plugged refrigerator in and compressor came on. Took back wall off of freezer and confirmed no frost pattern. Need to replace compressor and evaporator sealed system; ordrng 1 W11582579 (Cmpressor) and 1 W11504415 (Refrigerator coupler) and 1 W11504431 (Refrigerator coupler) and 1 W11506619 (Refrigerator coupler) and 1 W11506635 (Refrigerator access valve coupler) and 1 W11562258 (Evaporator) and 1 W11504419 (Evaporator coupler) and 1 W11504449 (Evaporator coupler)
We serviced a
WHIRLPOOL DRYER
Model WGD8620HW4
Near Salisbury, North Carolina 28147
Johnny
Job Details:
12/17/2024
"Found noise issue was due to support rollers uneven, used maintenance kit to repair. Door switch broke during repair need to replace, unit operational ; ordrng 1 W11551763 (Door switch), used 1 4392067 (Maintenance kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near China Grove, North Carolina 28023
Johnny
Job Details:
12/17/2024
"Cx stated unit leaked one time, checked error codes, had error code f0e2 over suds. Cx is using power pods which are more so for top loads and have more than the manufacturer recommended 1 teaspoon of detergent. Instructed cx to use smaller pods with less detergent to prevent unit from over sudding and leaking out suds release valve. Ran service cycle, no error no leaks. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Worcester, Massachusetts 01605
Lee
Job Details:
12/17/2024
"Customer states unit will not startConfirmed complaint, found water was not turned on, customer was unaware, ran auto diagnostics test, verified unit does work proper, went over use and care with customer."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/17/2024
"Customer complained unit unit not spinning clothes out. Customer didnt know about speed changes and overloading unit would cause unit to not spin properly, also the floor being unstable could cause unit to not spin properly due to unit getting off balance. Ran unit, verified high speed spin."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/17/2024
Opened part at call and found orifice was damaged in shipping . Gas lines to orifice were bent and crimped. Ordering new orifice. Called builder to inform. Reordered part. Called office to inform. ; ordrng 1 W11337062 (Orifice)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
12/17/2024
Customer complain unit would not start started unit or just clicking on control board. Replace control board from truck stock. Unit verified unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFF3436RZ00
Near Mooresville, North Carolina 28115
Ryan S.
Job Details:
12/17/2024
Touch panel scratched . Replaced from pre Id ts.verified proper operation.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
12/17/2024
Came to install part order by previous Tech. upon arrival found screws were fused to orifices could not get several screws out the orifices will need to order all four orifices. Ordering screws for orifices. Keeping switches for return call customer office. Will call when parts come in.will need to cut or drill out screws in return call. ; ordrng 1 WPW10256119 (Orifice rf) and 1 W10256120 (Orifice lr) and 1 W10256123 (Orifice rr) and 1 W10286727 (Orifice lf) and 9 WPW10373929 (Screw (orifice))s
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
12/17/2024
"Well, no voltage going to under microwave light even when light is turned on. Replaced control board. Informed customer bulbs arent covered. Sent her link to get done off Amazon. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Concord, North Carolina 28027
Johnny
Job Details:
12/17/2024
"Replaced sump pump assembly and tested unit, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Charlotte, North Carolina 28216
Clinton
Job Details:
12/17/2024
Ice maker was full on ice on arrival no issues at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
12/17/2024
"Removed and replaced switch, float and inlet. Started dishwasher, unit filled and water shut off correctly. Allowed to run for over 10 minutes, no leaks. Cancelled cycle, dishwasher draining properly with no issues. No evidence of leaks from pump/ motor beneath dishwasher."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/17/2024
Complaint cannot use oven due to shorted oven temp sensor. Replaced sensor and preheated unit to 350. Unit preheated normally. No other issues found.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
12/17/2024
Complaint unit is leaking. On arrival I took back panel off unit and checked drain. Drain was fine but the only place I could find water coming from was the valve assembly. Water was on top of it and directly below it. Ordering water valve assembly for repair. Please let customer know when we can return; ordrng 1 W11172234 (Valve assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Lancaster, South Carolina 29720
Brandon
Job Details:
12/17/2024
Complaint unit was leaking. Found on arrival that inlet track on side of dishwasher was not screwed on properly. Removed and reattached track how it is supposed to be installed and tested unit. Unit tested properly with no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Lancaster, South Carolina 29720
Brandon
Job Details:
12/17/2024
Sr7740555674 called Techline to document noise. Tested both fans several times and found that both were operating normally.also tested compressor to make sure noise wasnt coming from there either and it wasnt. All components tested normal via Techline.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, South Carolina 29067
Brandon
Job Details:
12/17/2024
Complaint unit is not working properly. On arrival I turned unit on to find that control board is not working. Unit is stuck on drain and no lights showing. Ordering control for repair. Please let customer know when we can return.; ordrng 1 W11124783 (Control)
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
12/17/2024
Complaint unit is making noise. Found on arrival that roller wheel was bad on unit. Replaced using rebuilt kit from truck stock. After installation unit tested properly. No other issues found; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBB2
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
12/17/2024
Tested and attempted to run diagnostics. Would not respond to any inputs or enter diagnostics. Checked and ensured unit has correct incoming power. Ordering console and control. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W10595568 (Control) and 1 WPW10475779 (Console)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Avon, Connecticut 06001
Ruben C.
Job Details:
12/17/2024
7740555422 called techline told part ending in 5112 is correct part number not what was received reordering console and ordering main control; ordrng 1 W11325784 (Control) and 1 W11735112 (Console)
We serviced a
KITCHENAID OVEN
Model KSGG700EBS6
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
12/17/2024
Can not work on unit it is infested with mice dropping took pics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/17/2024
Customer complaint ice spin and lower icemaker. Filling up with a flat giant sheet of ice icemaker is not making any ice. I found fill tube was not positioned into icemaker fill shoot assembly causing bin to fill with water instead of icemaker. Adjusted fill tube cycled icemaker no leakage occurring at this time. All operations are working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
12/17/2024
"Customer complaint of squeaking loud in spin and extremely loud grinding noise that can be heard even outside. Found belt loose causing squealing. Replaced belt and ran agitation cycle found gear case gear has dropped down preventing cam from grabbing gears properly. Gearcase shaft has exceptional amount of play up and down. We need gear case and associated parts to repair. parts are coming directly from the manufacturer office to call customer when parts come in.; ordrng 1 W11510461 (Washplate) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase), used 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
12/17/2024
"Checked and found ice maker would not cycle fully. Would not return to home position. Removed and replaced ice maker. Ran ice maker test 120, ice cycled properly. Ran valve test 97, valve activated and filled correctly. All tested good.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AH0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
12/17/2024
"Tested and found left front element not cycling correctly, stays hot and does not cycle off. Ordering element. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 WPW10189281 (Element)"
We serviced a
SAMSUNG WASHER
Model WA50R5400AW
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/17/2024
When installing suspension rods couple cracks on Lid advised customer to before took apart and took photosInstalled ne suspension rods complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Springfield, Massachusetts 01108
Jorden
Job Details:
12/17/2024
"Arrived and found heating element receiving 120v but element open, office & I tried to reach customer/owner but no answer. Quote saved. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/17/2024
"Arrived and installed dispenser assembly and UI control, tested fine."
We serviced a
LG REFRIGERATOR
Model LMXS28626S/08
Near East Longmeadow, Massachusetts 01028
Jorden
Job Details:
12/17/2024
"Arrived and went to replace the FF evap cover but found its just an air tower with no fan in it, just a damper. Verified fan not running. Need to order the fan thats in the FZ that supplies the cold air to the upper/FF section. Reassembled and suddenly the fan kicked on but is running a little loud. Intermittent fan operation, possible loose connection within the motor. Ordering fan assembly but when we return check operation, if unit is cooling fine talk with customer about what they want to do before doing repair.; ordrng 1 ABA74268215 (FZ/FF evap fan)"
We serviced a
WHIIRLPOOL DISHWASHER
Model IDT870SAGX0
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
12/17/2024
Replaced hinges panel and control tested operation normal ran cycle normal washing and draining normal cust will reinstall front customer panel and reinstall unit himself
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Concord, North Carolina 28027
Johnny
Job Details:
12/17/2024
Cx stated burners not working properly. Verified complaint. Installed new parts. Tested unit. Unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
12/17/2024
"Installed all new parts and checked over cooling and all operations unit is now turning on fan properly ice maker is making ice and freezer is cooling. Advised customer unit will need 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11658802 ICE MAKER , and 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
12/17/2024
Tested burners and found all burners had no simmer causing things to burn and not cook right. Adjusted all burners to have a simmer tested oven and flame is normal. All operations now working to specs
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
12/17/2024
"Ran dryer and found unit would start when holding down the start button but motor would drag and sound weak. Tested voltage going into unit and 120v on each leg 240v crossed, tested push to start button and wile testing power one leg would drop to 60v rechecked power again and power was 147v on one side and 40 on other, power coming into dryer is bleeding off causing no start ohmed plug and found good unplugged unit and plugged back in finding dryer now starting and getting correct power. Replaced timer due to hard turning and knob rounding out, Customer will call professional electrician to check issue dryer is operating normally"
We serviced a
WHIRLPOOL WASHER
Model WTW6150PW0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/17/2024
Complaint that the lid lock is broken. Replaced strike and unit working normal.; used 1 W11457841 (STRIKE) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Granby, Massachusetts 01033
Chris B.
Job Details:
12/17/2024
Complaint that the washer is not cycling correctly. Found very low water pressure on the hot side and unit cancel out if not used the tap cold. No error codes present. Did partial diagnostic as no hot water available at the moment. No issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
12/17/2024
Complaint that the washer has an error code F5E3. Found bad lid lock. Quoted for parts and labor. Replaced part with TS #W10810403 and unit running normal. Ran diagnostic cycle and a quick with no issues. 1yr warranty on parts and labor.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA.03
Near Franklin, Massachusetts 02038
Aimee
Job Details:
12/17/2024
Found 4 c error codes water Found the water turned offRan and tested
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Plainville, Massachusetts 02762
Aimee
Job Details:
12/17/2024
Cust has in Cust drain pan. Had to remove so I could check for leaks Tested out of pan. Filled and drain 2 times. No leaks Could hear drip No leak at washer needs new hot hose on washer Washer no leaksDrips is from valve on dryer steam function Needs new hosesCust replacing hoses
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/17/2024
"Inspected and found broken lid lock, replaced and cycled, tested fine.; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/17/2024
"Inspected and found broken bake element, replaced and cycled, tested fine.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ05
Near Ellington, Connecticut 06029
Gary V.
Job Details:
12/17/2024
"Inspected and found compressor shutting off from overload, defective compressor, will order and call for return date.; ordrng 1 W11740253 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model KERS306BSS1
Near Tolland, Connecticut 06084
Gary V.
Job Details:
12/17/2024
"Inspected and found runway temperatures on bake, main control board having a stuck relay while baking, will order new main control board and return to replace.; ordrng 1 WPW10686474 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/17/2024
"Inspected and found lid strike bezel broken, will submit estimate and call.; rqstng P&A on 1 W11545554 (Bezel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/17/2024
"Inspected and found no ice production, ice maker feed tube frozen again, verified 120v getting to heater (took pic), ohmed heater and found open with no reading, defective heater, will submit for new heater and call for return date.; rqstng P&A on 1 W11087201 (Tube heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
12/17/2024
Techline.Sr#7740555035. Customers concern is vibration. Inspected and found washer sitting on a wooden platform that is not stable. I tried adjusting the washer so it wouldnt vibrate so much but theres nothing more I can do if it continues to sit on this wooden platform. Washer needs to be on a stable platform. All other functions test normal at this time. Quoted customer $129 trip fee and he refused to pay. This type of problem is not covered under warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dudley, Massachusetts 01571
Lee
Job Details:
12/17/2024
"Customer not home, rescheduled Friday am.; schdld next appmnt for 12/20 FRI AM"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Dudley, Massachusetts 01571
Lee
Job Details:
12/17/2024
"Customer states occasionally after cycle screen will be lit up but keys wont respondFound error code 2-1Need to replace user interface, returning tomorrow pmLast call ; schdld next appmnt for 12/18 WED PM"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Webster, Massachusetts 01570
Lee
Job Details:
12/17/2024
"Customer states unit fills and drains but dishes do not cleanConfirmed complaint, found wash motor does not run. Is getting proper voltage, need to order and replace W11665769; ordrng 1 W11665769 (Washmotor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
12/17/2024
"Cust stated loud in agaition, ran diagnostics Nothing unusual Lifted up the washer paper and cardboard under washer Cleared and tightened the bolt bottom .And ran a cycle All working as intended"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/17/2024
"Customer stated unit was less then a year old and they purchased an extended warranty advised we cannot do anything with out paperwork stating its is covered or a dispatch from warranty company. Advised customer he would be responsible for service fee of 129.99 plus tax or if any parts are needed they would be responsible for then and labor, Customer refused payment and advised they would contact warrenty and or manufacture to resolve issue quoted them on what I think it could be causing issue"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW5000DW3
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/17/2024
"Ran washer and found unit would not spin clothing out ran a diagnostics and found tub spinning when agitating, checked hub and found stripped out causing unit to not spin or wash correctly. Replaced hub and ran a calibration cycle wile running found belt making a squealing noise replaced belt and unit is now washing and spinning to proper specs ; used 1 W10528947 (HUB), and 1 W11239857 (BELT) from stock"
We serviced a
LG WASHER
Model WM3700HVA01
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/17/2024
"Tested unit and found soap dispenser stuck half way out and would not push back in or pull out anymore. Removed dispenser found one of the soap trays caught under the panel making it hard to remove for customer, cleaned up tray and reinstalled making sure it was easy to come in and out for customer, unit is now operating normally and washing as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE361LVQ0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
12/17/2024
"Inspected and found f9 fault and open bake element, needs main acu and element, will submit estimate and call.; rqstng P&A on 1 WPW10476687 (Main acu) and 1 WPW10308477 (Bake element)"
We serviced a
KITCHENAID WALL OVEN
Model KEBK101SSS04
Near Suffield, Connecticut 06078
Gary V.
Job Details:
12/17/2024
"Inspected and found open bake element, quoted and they will call if wants repaired. There are multiple parts nla for this unit."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
12/17/2024
"Tested unit and found washer would run a cycle and once getting to a spin cycle unit would get to 8 min and go right to done never spinning out, checked errors and found F0e2 off balance, f8e1 long fill. ran a diagnostics cycle and recalibrated unit will order new main cntrl and console will need two man dryer is on top unit is stacked advised we will call when parts are in to set up two techs if possible ; ordrng 1 W11325569 (Cntrl) and 1 W11316623 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, Massachusetts 01109
Jorden
Job Details:
12/17/2024
Arrived and could not find a model/serial tag/sticker for this unit. Informed customer this means the unit unidentifiable and they would need to reach out to the manufacturer to get a new sticker.
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Easthampton, Massachusetts 01027
Jorden
Job Details:
12/17/2024
"Arrived and found an awl tool stuck in the blower wheel, removed and tested fine."
We serviced a
WHIRLPOOL ICEMAKER
Model WRS322FDAM04
Near Westfield, Massachusetts 01085
Jorden
Job Details:
12/17/2024
Arrived and found the bail arm had slipped out. Reattached and tested fine.
We serviced a
SAMSUNG RANGE
Model NX58H5600SB/AA
Near Brockton, Massachusetts 02302
Aimee
Job Details:
12/17/2024
"Found needed new IGNITOR , replaced and pre heated to 350; used 1 12400035 (Igniter) from stock"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Charlotte, North Carolina 28206
Clinton
Job Details:
12/17/2024
Replaced control again replaced the harness / pressure tubes unit is now working
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF2A
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
12/17/2024
Replaced all parts and dishwasher running normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
12/17/2024
Complaint that the dishwasher since it was installed the door would latch closed ok but not strong enough and after a few weeks it wouldnt hold closed. Found a slight bent on the inner panel and will order parts for a return visit. Location has no phone signal. Will order parts for return visit.; ordrng 1 W11637956 (Inner Panel) and 1 W11612302 (Hinge Left) and 1 W11612303 (Hinge Right) and 2 WP8268961 (Sleeves)s
We serviced a
LG REFRIGERATOR
Model LFX21976ST /07
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
12/17/2024
Complaint that the refrigerator is not cooling properly. Found unit has had a sealed system work done a couple of weeks ago. Compressor is running but not cooling. Customer wanted a second opinion on the job done to the unit. Customer will have the company that did the job come out again to verify the issue. Collected trip fee.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Palmer, Massachusetts 01069
Chris B.
Job Details:
12/17/2024
Complaint that the unit is not running correctly. Found bad connection and error codes F7E2. Replace motor and unit working properly. No leaks detected. No other issues found.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Waterbury, Connecticut 06706
Andre
Job Details:
12/17/2024
Ck unit and power cord burnt with terminal block burnt and tape up with Electrical tape inform customer of situation and customer stated no one has ever work on unit before he purchase unit brand new and he will be going back to talk to Lowes about tape up power cord and call back once he has issue corrected inform customer dryer is covered for power cord with labor for installation is not covered
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near West Springfield, Massachusetts 01089
Jorden
Job Details:
12/17/2024
"Arrived and found idler wheel causing noise, replaced and tested fine. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, North Carolina 28203
Caleb
Job Details:
12/17/2024
Wrong color. Unit is stainless. Office to call when part arrives ; ordrng 1 W11416371 (Door)
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Charlotte, North Carolina 28206
Caleb
Job Details:
12/17/2024
Clint fixed it. Pressure hose pinched between cabinets.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
12/16/2024
Complaint that the washer was taking too long to wash on the quick cycle. Found steam button was activated extending the wash time. Adjusted settings and ran a diagnostic and a quick cycle. All working normal. No error codes found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS07
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
12/16/2024
"Arrived and found evap frozen over due to a bad defrost bi-metal, replaced with new and tested fine. ; used 1 WP10442411 (BIMETAL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
12/16/2024
Arrived and found dispenser flap not always auto closing which caused warm air to migrate and melt a bunch of ice which caused a blockage in the dispenser (took photo and attached to ticket). Removed blockage and placing order under p/a for dispenser flap assembly. ; rqstng P&A on 1 W11572058 (Dispenser door assembly)
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA 03
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
12/16/2024
Arrived and found the outside of the ice room had been sealed NOT the inside where its supposed to be. In order to correct this issue the ice maker and auger must be removed the entire bottom left edge of the INSIDE on the ice room is supposed to be sealed. Performed repair and contacted the contract company to update them on what I found and what I did.
We serviced a
WHIRLPOOL RANGE
Model AGR6303MMB0
Near Springfield, Massachusetts 01109
Jorden
Job Details:
12/16/2024
"Arrived and installed ACU, tested fine."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Wilbraham, Massachusetts 01095
Jorden
Job Details:
12/16/2024
"Arrived and installed switch, corrected the issue. Left elements unused and unopened with customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Matthews, North Carolina 28105
Caleb
Job Details:
12/16/2024
Unit needs new terminal block and lower harness. May need control. Wiring to terminal is damaged. Advised customer that lower harness is special order. Unit needs new power supply cord as well; ordrng 1 W11573809 (Terminal) and 1 W11729441 (Harness) and 1 W11365014 (Cord)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
12/16/2024
"Replaced drain line, unit checks fine."
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/16/2024
"Replaced burner valve assy. Unit checks fine, advised customer to contact gas company to turn gas back on."
We serviced a
WHIRLPOOL RANGE
Model WFES3330RB0
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/16/2024
"Replaced both hinges per Techline recommended repair. Door does not slam shut and will stay open. Sound still there. Per customer, whirlpool told her that are company deem the unit repairable. Door corrected but the popping sound still occurs. Advised customer to contact whirlpool for further assistance. If the door needs to be worked on again every screw will need to be ordered as well. The door has been taken apart so many times that the screws are stripped."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM0
Near Charlotte, North Carolina 28215
Caleb
Job Details:
12/16/2024
Replaced valve. Entered diagnostics and ran test 25. Jumped the icemaker and valve did not engage. Unit needs new control and ice maker.; ordrng 1 W11035835 (Control) and 1 W10882923 (Ice maker)
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Charlotte, North Carolina 28227
Caleb
Job Details:
12/16/2024
Replaced door. Unit checks fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Charlotte, North Carolina 28212
Caleb
Job Details:
12/16/2024
Tightened handle. Informed customer of proper use and care. Unit checks fine.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, North Carolina 28210
Caleb
Job Details:
12/16/2024
Followed all instructions via owners manual. Extended freeze will not disengage. Unit needs new ui. Part on back order. Office to call when part arrives.; ordrng 1 W11574767 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/16/2024
Installed new ice maker and ran harvest with no issues. Verified all proper operations no leakage from new ice maker or fill tube; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Suffield, Connecticut 06093
Mike K.
Job Details:
12/16/2024
Replaced water valve and ran diagnostic cycle fine. Ran normal and verified filling properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/16/2024
"Concern is nor cold enough. Inspected and found settings set at lowest settings, found freezer running at -10 and fresh food at 35 degrees, adjusted temps to proper settings and all functions are running and tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/16/2024
"Inspected and found ice maker broken, replaced with new ice maker and cycled, tested fine.; used 1 W10884390 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KBS2
Near Somers, Connecticut 06071
Gary V.
Job Details:
12/16/2024
"Installed new control board and cycled, tested fine."
We serviced a
KENMORE DRYER
Model ="796.81182310"
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/16/2024
"Unit is taking long time to dry, no flow out of vent, water nit is heating and tumbling properly. Found vent kinked and poor connection arrangement to house venting, cut vents and reconfigured connection, verified flow to outdoor vent. Left unit pulled out further to help prevent kinks. Suggested a hard line vent style that could push directly onto house vent if she wanted to be able to push unit back farther."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/16/2024
"Tested ice maker and found when ice maker would cycle and twist it would make a grinding knocking noise due to ice maker gears stripped out, found Ice maker bin clumping ice causing it to crack ice bin. Unit will need new ice maker, controls to fix clumping also ice bin and two fridge door gaskets. Parts tentative p/a ; ordrng 1 W11533213 (Control kit) and 1 W11557001 (Ice maker) and 1 W10910401 (Ice bucket) and 2 W10917313 (Door gaskets)s"
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/16/2024
"Ran washer due to customer having an issue with warm water coming in found water cycling cold and hot normally when running a wash cycle, ran diagnostics and checked for errors and water sensing finding unit working normally advised customer water is set to a level where it cant be moved water coming in from house depends on the temps water set to warm will cycle cold and hot this is normal the temps will depend on wash cycle and settings the unit is working to specs and no issue with unit customer has to get use to way unit fills"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP630PYR5FS
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
12/16/2024
Cust stated noisy grinding noise. Ran a cycle and drain is grinding over heating more grinding; rqstng P&A on 1 WD21X25468 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW05
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/16/2024
"Checked over unit and found freezer door not closing on left side causing frost build up and no cooling. Found freezer tracks hitting screw that backed out causing door to not close, tightened screw on both sides and door is now closing and sealing properly."
We serviced a
WHIRLPOOL OVEN
Model WOC95EC0AS00
Near Davidson, North Carolina 28036
Johnny
Job Details:
12/16/2024
"Sr7740539164Installed, issue still present. Contacted Tech-Line. Recommended changing inverter board again and also magnetron. ; ordrng 1 W10217711 (Inverter board) and 1 W11346197 (Magnetron)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/16/2024
Complaint rh door gasket coming apart at top. Installed new gasket and reformed gasket with hair dryer. Customer not to open doors for eight hours minimum so gasket will reform to frame properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/16/2024
"I found previous servicing agency did not know how to braze. I found a complete restriction at filter dryer and incomplete solder joint at filter dryer. I found restriction at compressor I found compressor running in a vacuum. I found compressor is producing low pressure on high side discharge line 32 psi compressor has failed making an abnormal noise as well. Will need filter dryer, compressor, three-way valve assembly and evaporators. Will have to remove doors on fresh food section potential clogged drain corrosion everywhere from water leaking flooring damage as well found copper tubing is turning black on suction line may be pinholes in suction line ; ordrng 1 WPW10143759 (Filter drier) and 1 W11575003 (Valve) and 1 W10832994 (Compressor) and 1 W11087200 (Inverter) and 1 WPW10608485 (Evaporator) and 1 W11492867 (Evaporator)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/16/2024
"Complete dryer is heating, but not drying. Found to have a vent clogged issue in the wall going up to roof found that temperatures are extremely high when hose is connected and temperature dropped dramatically. The second hose is disconnected when hose is connected unit blows vent out of filter screen into your face With hose disconnected. Let goes and collects on screen. No issues found with dryer ran time dry verified all proper operations."
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
12/16/2024
Complaint washing machine leaking from unknown location underneath whenever it is a use seems to be all the time. I found no leaks or no issues at this time with washing machine. I did find while using the washing machine for testing during testing the dryer hose connecting to the washer and dryerstarted pouring out. I found customer will need to have hoses replaced. Hoses are not covered under warranty.
We serviced a
LG DRYER
Model DLG7101W
Near Enfield, Connecticut 06082
Gary V.
Job Details:
12/16/2024
"Installed thermistor kit and unit still faulting out on te1, quoted for new main control and customer going to call in if wants repaired or getting credit for thermistor kit, I removed thermistor kit and will send back to office."