"Customer complained unit not cooling. Customer mentioned he had to have floor replaced from sliding ref out , informed him I will be sousing sliders , took pictures of floor, there was a slight track mark on right side from someone pulling ref out. Put sliders under unit as I pulled it out and customer watched. Found no frost pattern on either evap. Found compressor running and extremely hot. Found no frost pattern. Ordering compressor, filter dryer, inverter and solenoid valve. Informed customer office will call when parts come in, customer was upset whirlpool themselves werent coming out, that we didnt have parts in the truck and he had to wait because he was having guests this weekend. Informed customer all I can do is order parts to repair it, he called whirlpool. Used service while I was there. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10143759 (Filter dryer) and 1 W11429989 (Valve) and 1 W11087200 (Inverter)"

Installed new cntrls and main cntrl ran unit thew a wash cycle and a calibration cycle checked all functions and unit is now operating to factory specs

"Freezer is solid frost door was not closed fully on arrival. Water droplets in rf as well. Does not have ice sheet on bottom of freezer so looks like just not sealed all the way. Door will not close because of frost build up. Gaskets moldy, but do not see any tears.Quoted for labor to completely removing frost, denied. Accepted for clearing enough to seal door, she will take care of rest. checked and verified drain pan is clear."

"Replaced cold water valve. Recalibrated and ran self test. Valves working during testing. Ran manual tests and each valve working. Ran rinse and spin, unit went through fill into agitate, drain and spin fine.Charged additional $60+tax for difference in parts cost per previous notes.; dspstn on spec-tagged invntry: 1 W11168740 VALVE"

Dishwasher leaking from bottom at motor area. Needs new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)

"Took photo of receipt, delivered yesterday. Complaint of gasket imperfection on cook top, also squeaks when pressure added to that side. Ordering cooktop.Office will contact customer when part comes in to schedule return ; ordrng 1 W11381329 (Cooktop white)"

"Inspected and found drain tube needs to be replaced and air damper grinding noise and needs to be replaced, quoted and they will call."

"Unit will keep temp for a while and then thaw completely, due to a blockage in the sealed system.; ordrng 1 WPW10226427 (Control) and 1 WPW10466675 (Compressor)"

Customer states unit is burning the top of food and that the unit will periodically trip the breaker and spark. Found units broil element touching the case. Causing the unit to arch. Unit is showing an f6e1 error for a miscommunication between the control and the temp sensor Due to a faulty relay. Quoted 723.06 customer is not going with repair.; ordrng 1 WP9760774 (Broil element)

"Installed new pressure switch and unit still defaults to drain mode. Unit will need new ACU also. will submit for P&AI did not quote ; rqstng P&A on 1 W11616491 (Control acu), states that autho needed"

"Check unit found high temperature in fridge and freezer, check compressor running inefficiently and 1 amp on compressor. Appears to be a leak and customer refused repair wants replacement. Call tech line for documentation and SR # 7736943624 was given."

"Tested all components, working ok. Unit has clog somewhere in vent, heating up properly. Customer called the office to pay."

Control getting proper voltage but LED indicator not lighting up also UI not responsive. Found thermal fuse ok. Will order control and UI. ; rqstng P&A on 1 W11310058 (console) and 1 W11350213 (Control)

Installed new heater unit is fully operational.; used 1 W11537778 (Heater) from stock

Units broil element support is broken causing the element to fall.; ordrng 1 W10909479 (Supprt)

"Customer states unit has a grinding sound when it starts. Placed unit into testing mode unit is defaulting into spin when the unit is in standby due to a faulty control.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11611306 (Control), dspstn on spec-tagged invntry: 1 W11454734 GEARCASE"

"Retuned to install new surface burner, upon arrival customer pulled unit out, she insisted. installed part and reassembled unit, tested all surface burners, verified proper operation. Customer wanted to push unit back in herself also, left unit out and took picture."

"Customer complained unit ice maker not working, and frost/ leak on bottom right side of freezer door. Looked in freezer and found little frost buildup on bottom left corner, found no water in bottom of freezer. Evap frost patter is good temp in freezer is 15?. Needs new freezer door gasket. Inspected ice maker in service mode, found no error codes, icemaker had water and when set to harvest icemaker harvested ice, icemaker also filled with water. Icemaker fan working also, found thermistor on icemaker bad, ordering ice maker. Customer also said top bin drawer in freezer was broken, found faceplate to bin drawer was broken, causing faceplate to keep falling off, needs entire bin drawer, customer said bin was covered, called Randy and Randy said part not covered. Quoted part, customer wanted to call whirlpool to try to get part shipped. Saved quote and part number in quotes. Ordering ice maker and gasket at this time. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W11658802 (Ice maker) and 1 W10407216 (Door gasket)"

"Customer complained unit console damaged. Unit is in a new build that doesnt have a tenant yet.console was pre id , replaced console. And turned power and started unit to test function of console, unit working properly now. Verified proper operation."

"Came to replace parts ordered by previous tech. Installed new gearcase and cam, along with bolt and Washplate. Reassembled unit and ran service mode to test function of spin and agitate. Showed customer unit agitating and spinning. Verified proper operation."

Complaint that compressor noise is high pitch and not normal and has long run times explained the noise is normal

Replaced drain hose

Both lower and upper rack and silverware basket has rust on it took pictures ; ordrng 1 W10161215 (Rack lower) and 1 W11158802 (Silverware) and 1 W10909088 (Rack)

Customer still wasnt working after I reset unit last visit Replaced detergent dispenser and control

The freezer led bad replaced freezer led all leds working ; used 1 W10695459 (LED MODULE) from stock

"Agitator has a lot of play in it. Bolt would not budge with regular hut driver, but was able to remove and resume with impact driver. Extra play is gone."

"Customer said after last visit ran a load of sheets and walked across floor again. Testing with load of sheets in rinse and spin. Went through rinse and drained correctly before spin. Went through full spin cycle, vibrations normal, did not walk on me. Customer watched, suggested isolation pads.during drain I did check drain length into stand pipe, it was fine, did splash a little water out as came out quicker then I thought."

"Installed heater and also installed defrost thermistor, cycled and tested fine.; used 1 WPW10384183 (THERMISTOR) from stock"

"Customer complaint is that ice maker was not working. Inspected and found shut off arm was out of slot. Installed a ice maker cycled, dropped cubes and filled. Showed customer it works."

Customer complaint is that washer leaks at bottom when washer is started. Inspected and found washer leaking from drain pump. Ordered drain pump. ; ordrng 1 DC97-19289A (Drain Pump)

Installed freezer door and advised customer to allow time for ice production.

"Installed parts listed and cycled, tested fine."

Installed great CT are and suspension rods. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11130362 SUSPENSION

Help tech to JB.

Door switch broken causing dryer not to start. Replaced and tested all checks ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock

Installed new board all lights working properly.

Installed new repair kit and tested all checks ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

Installed new valve and ran water threw dispenser and ice maker unit is now getting water and all operations working to Specs; dspstn on spec-tagged invntry: 1 242252702 VALVE

"Unstacked washer and dryer. Replace control and HMI. Reassembled and restocked. Tested, all functions operating properly."

Replaced freezer door gasket. Formed gasket and ensured proper seal around perimeter of door. Operating properly.

"Checked and found evaporator fan making a vibrating and loud humming noise. Ordered fan motor, blade and wiring.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 W11566475 (Evaporator fan wire assembly) and 1 WP2169142 (Evaporator fan blade)"

"Removed downdraft motor, and installed restrictor plate. Reassembled, tested, burners now holding flame and operating properly."

"Unit fill but does not wash motor error code 120v to motor need wash motor ; ordrng 1 W11416362 (Pump motor), dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"

"Check unit lid will not lock replace lid lock and bezel and lid still not locking, check capacitor from control shows as if shorted.check capacitor from bottom of the unit found capacitor was never connected. Connect capacitor and check unit working to specs."

"Check unit as per customer complaint, check for codes F0E7 code displayed clear code and ran cycle and unit works normal. Instruct customer on code and clean cycle. SR # 7736948507 as per tech line."

"Customer complained condensation on top of freezer door gasket and vegetable freezing on middle shelf above vegetable drawer. Check fresh food temperature normal 37:8 degrees. Humidity control flop per is turn on and warm no condensation at all coming from moulin flopper, inform condensation between gasket groove must not have cleaned up correctly from last time when humidity control was turn on it was off when unit was installed. Customer insist flopper never condensate and the water must be from somewhere else. Unit check and theres no condensation from anywhere else. Customer insist she should be able to put vegetables anywhere she chooses in the fridge and the refrigerator should not have humidity because other refrigerator she had b4 never does that. Customer accuses me of lying for the company and because I want to keep my job. Call tech line while in the home in her presence and she keeps interrupting while I speak to tech support, SR # 7736946383. I raise the French doors as possible as per tech line to ensure proper sealing no fault found unit working to specs."

"Replace ripped door gasket and heat to seal then replace defective freezer door light and door switch and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET 1 W11396033 LIGHT SWITCH , and 1 W11602886 LED MODULE"

"Replaced thermal fuse and idler, ran on timed dry and verified unit is heating; dspstn on spec-tagged invntry: 1 DC47-00016A THERMOSTAT and 1 DC93-00634A IDLER PULLEY"

"Replaced dryer repair kit, tested ok.; used 1 4392067 ( DRYER REPAIR KIT) from stock"

Helped Mitch drop dryer down and we installed UI board and CCU board. Left Mitch to finish up and test unit (Call complete)

Replaced all parts unit ran and checked ok(Call complete)

Found small pulley on motor shaft broke of and seized up on shaft this was not allowing the drum to turn. I ordered a motor and blower wheel to make this a good repair. Often you cant get these blowers to break loose from motor shaft and have to bust them off. With the pulley busted off its gonna be near impossible to get whats left on shaft of small pulley so the best fix is new motor and blower wheel. Will reschedule customer for next Tuesday..Part#W11549461Part# WP697772; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)

Checked unit found bearing faulty and basket wobbling gave cust estimate for gearcase basket washplate; dspstn on spec-tagged invntry: 1 WPW10432353 VALVE

Checked unit found normal touch pad not functioning other buttons working ordering touch panel; ordrng 1 W11622500 (Console)

Checked found tube is freezing due to tube heater not functioning propery would need whole door cust not going for further repair

Installed new trim. Unit is fully operational with no physical damage.

Found unit noisy during tumbling. Found worn drum supports. Quoted 69.99 plus tax for maintenance kit. And $199 labor ; used 1 4392065 (DRYER REPAIR KIT) from stock

Found unit has power to main board but no response. No LED onboard blinking. ; rqstng P&A on 1 W11419171 (Control)

Installed new control panel. Tested and verified proper operation. All functions check ok.

Found unit has a clogged drain system due to washing an absorbent pad. Cleared pump and hoses. Flushed washer 3x with fresh water. Unit drains properly. Pump not needed

Installed new ACU in dryer and unit working properly now

Found chip in top paint. Unit will need new top. Customer refuses service and wants new machine. Referred customer to builder for replacement.

Found leak on drier filter where I had replaced it during compressor change. Brazed line again bubble checked for leaks 4 times and seen no more bubbles. Rechecked all my other braze work and I had no bubbles. Recharged unit to 4.2 oz of R134a. Unit took charge and is holding advised customer to give unit 48 hrs before loading back up with groceries.Unit running and checked ok(Call complete)

Replaced all parts unit ran and checked ok(Call complete)

"Dryer running normally at time of visit. Customer sent me a video of the machine making a noise but I cannot get it to duplicate the noise. Customer says it happens toward end of cycle, I checked rollers, belt, blower housing, motor and no noise coming from those components I did find the idler pulley little noisy when moving side to side. I lubed up the pulleys and rollers just to see if that would cure the issue. At this time without hearing the noise I cannot determine the problem. Possibly could be motor going bad after getting hot thru entire cycle but I havent seen any evidence of that. This unit is running and operating normally unit checked ok(Call complete)"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Complaint that the unit was making a loud noise in the fresh food section. Found nothing wrong with the evap fan, drainage nor frost pattern. Did find bad door gaskets. Quoted parts and labor. Will order parts for a return visit.; ordrng 2 W10846057 (Gasket)s"

"Replaced control. Ran DLMS calibration. Tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

Replaced control and ui tested operation normal ran diagnostics normal

Checked unit found touchpad not responding stays in childlock console is no longer available

Installed new ice door. Tested and verified proper operation. All functions check ok.

Found damper making loud clicking noises during operation. Order and replace damper. Part not yet received. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

"Checked over unit and found both sections not cooling good found frost building up on rear wall of evaporator causing no cooling, removed evap cover and forced unit into a defrost cycle, found unit not turning heater on to defrost it self. Melted ice and found heater wire connection had pulled away from connector on heater from ice build up this caused no power to heater and no defrost cycle. Secured entire wire harness and moved away from evaporator to stop from ice ing up on wires, melted al, ice and unit is now cooling and operating to specs"

"Checked over unit and found doors not even and unit tipping to the right causing cabinet to rub against side of house cabinet, adjusted legs and leveled unit explained on how doors work and will operate advised unit is now level and all functions are operating properly"

Installed new fridge door customer had received heated up door gasket to create a proper seal against cabinet checked all operations and unit is now sealing and operating to factory specs

Ff door switch broken needs to be replaced cooling normally ; ordrng 1 W11384469 (Switch)

Replaced all parts and measured ohms at the connector to the thermistor and theres reading. Replace boards. Ran diagnostic test and cycled both oven and broiler. All working normal.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

"Checked over oven due to customer getting a gas smell in the house when unit is not in use, went threw all burners and bubble tested each connection found no leaking tested main connection coming in from house to oven and no leaking, checked each burner and found front left knob broken causing burner to say it is off but it is not and gas is leaking out a little bit at a time causing the smell. Unit would need new knob to fix issue customer will order a knob on there own unit is operating properly"

Tested unit and found washer operating normally ran diagnostics and found error F8e6 lid open for ten min or longer customer had a video of same error advised of lid is left open for a long period of time machine will shut done error out and drain if needing lid open customer needs to cancel out cycle and restart. Ran and cleared errors checked all functions and unit is operating properly

"Cx complaint that the units door is not aligned causing the light to stay on intermittently. I inspected the unit to confirm the complaint. I found the right hinge not sitting correctly. I removed the door and examined the hinges, the hinges are good. I responded the door in the correct position. The light stays on, I have to push door to turn the light off. The unit needs a new door switch to use the oven with no issues. I ran a bake cycle and the unit repeatedly turned the oven lights on as if the door were opened, I pushed the door and the lights turned off. Im ordering a door switch and light bulbs to resolve the issue.; ordrng 1 W11029221 (Door switch) and 1 WPW10169757 (Light bulbs)"

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was on, I ran a harvest test. The IM stopped midway because of ice stuck together hitting the side. I pulled the ice out and tested the unit for the cx. The unit is working as designed. I left the part with the cx."

"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. Piedmont gas came out and said the 2 left burners are leaking. When I arrived the main valve to the unit was off (I did not smell any gas), the cx said he smelled gas with the main valve off. I turned on the main valve and tested the burners, all worked fine. I removed the cooktop and applied bubble water to all joint connections. I waited 10 min no bubbles, I applied more bubbles still no water. I opened a valve to simulate a gas leak to let the cx know what it smells like. There are no apparent leaks at the moment. The front middle burner did have stains on and around the burner head and orifice from food spilling. I cleaned it.I called techline to document the issue. Based on my diagnosis they concluded that the unit does not have any leaks. If the smell is indeed present when the main valve to the unit is off then the cooktop is not the source the potential gas leak. They said the cx is okay to use the unit. The unit is working as designed. The cx does not seem comfortable using the cooktop, so I turned the main valve off as it was. cx did not provide a signature at the end of the service.Sr7736947764"

Cx complaint that the unit is not dispensing cold water. I inspected the unit to confirm the complaint. The unit is cooling fine and cool water is being dispensed. The reservoir only holds about 2 cups of water so after 2 cups of water the unit will dispense warmer water until cools again. The unit is working as designed.

"Unit not heating,but running through cycle, no sound of magnetron running. Capacitor check with spec .96uf, getting .5 and .2 on transformer windings. Verified 120v to transformer. Reassembled unit and tested again. Magnetron now running and heating. Estimate for magnetron saved, but as of now is functioning."

Found heavy ice build up on fresh food evap. Thawed ice off and replaced evap fan and then ran test 4. Found even frost pattern on fresh food evap but doesnt seem to be switching to freezer. Needs new main control and solenoid. Left compressor and evap with customer. ; rqstng P&A on 1 W10843055 (Control) and 1 W11429989 (Solenoid)

Checked unit found reservoir leaking ordering reservoir; ordrng 1 WP2256126 (Reservoir)

"Inspected and found unit overloaded with suds, customer using too much detergent causing suds leak out the door, and informed them to not use so much detergent."

"Inspected and found broken ff door switch, replaced door switch and lites came back on, tested fine.; used 1 W11396033 (LIGHT SWITCH) from stock"

"Inspected and found unit was spinning for over an hour, unit has stuck spin relay on main acu. Quoted and she will call. Also customer has some kind of plumbing problem and she going to have that looked at."

Units control has all leds lit. Preformed hard reset no change. Removed control to find the main junction disconnected. Secured connection both oven and microwave work properly.

Tested and found motor humming but not starting. If door switch is held and drum is spun by hand it will run. Ordering drive motor and blower wheel.; ordrng 1 W11094983 (Drive motor) and 1 WPW10349492 (Blower wheel)

"Removed and replaced condenser fan motor. Reassembled, tested, allowed ice maker to go through start up, waited for compressor and fan to energize. All functions operating properly.; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT"

Customer complaint is that dishwasher was not washing dishes and detergent was not dissolving. Ran diagnostics and found error codes F7e1 no heat. F6e1 float switch. Inspected and found wash motor was not running. Replaced wash; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP

"Cx complaint that the unit constantly flashes a f8e4 error code and wont drain. I inspected the unit to confirm the complaint. I found the code saved (f8e4). I cleared the code and ran a service cycle. I checked the float switch, it was full of water. I seen no leaks during the service cycle, all components passed with no issues. I suggested to keep an eye out for anymore leaks and make sure no items are blocking the spray arms rotation to prevent intermittent leaks. The unit is working as designed."

"Found washer cap bad and motor pulley bad also lid switch is not working intermittently so it needs to be replaced as well. Part #W11307244 part# W11283592 part# W11395618 will call customer when parts come in. Motor has 10 yrs warranty; ordrng 1 W11283592 (Motor), used 1 W11307244 (Lid switch), and 1 W11395618 (Capacitor) from stock"

"Installed new base assembly due to not heating properly. Tested unit and compressor was running properly, unit tumbling well."

"Replaced damper and perms gummed and siliconed areas off service pointer I broke left door switch when reinstalling shelfs ; ordrng 1 W11384469 (Light switch), dspstn on spec-tagged invntry: 1 212643 SEALER-GUM and 1 WP482338 FOOD GRADE ADHESIVE"

Replaced both ff section door gaskets been cooling good

Checked unit found evap motor turning very slow replaced evap motor tested normal; used 1 WPW10128551 (Evap fan motor) from stock