We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Cromwell, CT 06416
Chuck M.
Job Details: 03/14/2024
Customer complaint is that microwave was not heating. Confirmed and tested magnetron and got no continuity. Replaced magnetron and tested. Microwave is heating. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Gastonia, NC 28052
Ryan S.
Job Details: 03/14/2024
"Customer complained unit runs too long sometimes and error codes, also water left in fabric softer dispenser. . Found suds error. F0e2. Checked pump filter and filter was clear, but drain pump sounds louder than normal. Ordering drain pump. Also ordering dispenser assembly due to service pointer W11504923. Also found door lock error f5 e 2, and f5e4, ordering door lock assembly. Also putting in for second man due to unit being a stackable unit in corner thats hard to get dryer off of. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11458345 (Drain pump) and 1 W11565030 (Door lock) and 1 W11524105 (Dispenser assembly) and 1 2ndman (2nd man)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Plainfield, CT 06354
Amanda R.
Job Details: 03/14/2024
Complaint that unit smells like mold using clean cycle with affresh recommended using bleach or white vinegar and leaving lid open for it to air out drain hose not in stand pipe too far
We serviced a
JENN-AIR RANGE
Model JGD3536WB01
Near Brooklyn, CT 06234
Jeremy B.
Job Details: 03/14/2024
Installed all new parts but there are other parts that are needed. Other parts ordered are on other techs invoice. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5600VQ0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 03/14/2024
"Ran washer and found unit making a noise wile filling and water filling super slow, checked noise and found coming from inlet valves found cold inlet valve screen plugged up with sediment causing valve to struggle when filling and make noise, removed screen and cleaned screen to help with filling ran a spin cycle and unit is now operating to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 03/14/2024
"Tested unit and found washer not filling with water and cycle just completing, ran diagnostics and found unit not shifting to a wash found actuator stuck in a spin and not shifting, replaced faulty actuator and cam recalibrated unit and ran a wash cycle. Checked operations and unit is now washing properly advised customer on water levels and how it will fill advised unit does not use much water unless on a bulky cycle with a deep water wash, all operations are working to factory specs ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 03/14/2024
"I replaced warped, drip pan tested operations by running a full cup of water down tube. It ran into drain pan underneath refrigerator with no issues and no leaks. No additional issues found with refrigerator at this time. I set all temperatures back to factory defaults. Temperature settings were set to 34 and -2?. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH03
Near Cromwell, CT 06416
Chuck M.
Job Details: 03/14/2024
"Customer complaint is that refrigerator was not cooling enough. Found refrigerator plugged into multiple socket extender sharing voltage with stove, and toaster oven. Plugged unit into isolated socket. Measured temperature in FF and freezer sections. Temperatures are correct. Unit is not level due to floor out of level. Left side door is digging into molding. Inform customer and took pic."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS01
Near Thomaston, CT 06787
Ruben C.
Job Details: 03/14/2024
Checked unit found ice arm was dangling replaced ice maker tested operation normal; used 1 W1087391 (Ice maker) from stock
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Springfield, MA 01129
Chris B.
Job Details: 03/14/2024
Complaint that the unit is not drying properly and its rumbling a lot. Found bad heating element and rollers. Measured 240 to the element connector. Quoted parts and labor. Customer will talk it over at home and will call office if they want to reschedule. Collected trip fee. Customer has 7 days to waive fee into labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT2
Near Waterbury, CT 06705
Jimmy R.
Job Details: 03/14/2024
Checked over unit and found top section of door panel had missing paint and scratches all over it replaced faulty panel and ran unit thew a quick cycle. Checked all operations and unit is now working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 03/14/2024
"Tested washer and checked for errors found F9e1 long drain canceled unit out and drain pump ran and pumped water right out with no issue. Ran a calibration cycle and a factory cycle unit went threw properly, ran machine thew a wash cycle and found when running drain pump came on and would never shut off until unplugged, checked cntrl and found drain pump relay sticking causing unit to error out and drain nonstop. Will order new cntrl harness and main harness advised part was special ordered we will call when in for return visit ; ordrng 1 W11621183 (Cntrl) and 1 W11524850 (Harness) and 1 W11591637 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/14/2024
"Tested unit and found fridge had stopped working and had stopped cooling then unit started to operate again after customer reset breaker, checked cooling and compressor and found high side line freezing up an compressor super hot to touch customer had heard unit bubbling this was due to compressor hot warming up Freon, compressor only drawing .3 amps unit needs to be replaced will order new compressor kit. Checked other operation and found left door sticking out more then right found gasket ripped and compressed will order new gasket. Advise we would call when parts are in for return visit ; ordrng 1 W10861004 (Gasket) and 1 WPW10466675 (Compressor kit) and 1 WPW10143759 (Filter dryer)"
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/14/2024
"Installed new dispenser and ran washer thew a extra rinse and a wash cycle, checked all operations and unit is now filling properly and all functions are working to specs"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HWH0
Near Prospect, CT 06712
Jimmy R.
Job Details: 03/14/2024
"Tested unit and found machine making a loud vibration thumping noise when switching cycles, ran a normal wash and found unit thumping when diverter would activate and switch cycles. Ran diagnostics and a self test cycle found noise coming from diverter and motor found diverter hanging up causing unit to vibrate and make a loud noise, unit is going to need a new sump&motor will order and return, parts tentative p/a ; ordrng 1 W11085683 (Sump&motor), states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US03
Near Killingly, CT 06239
Amanda R.
Job Details: 03/14/2024
"Replaced suspension customer did still making noise customer has video bearing bad in tub ; rqstng P&A on 1 DC90-27230A (Tub), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Prospect, CT 06712
Jimmy R.
Job Details: 03/14/2024
"Checked over machine due to unit had been leaking water from front door, ran a wash cycle and found water dripping from left and right sides removed front panel and placed clear door on unit let unit run a cycle and found wash arms would not move causing water to flow onto door and out the front. Removed wash arms and checked diverter found diverter top cap not moving causing wash arms to sit and just spray in one place, fixed diverter to move and move freely ran another cycle and unit is now moving the ash arms and washing normally. Leveled unit and secured in place to stop from moving adjusted legs to stop from pushing on top of machine bowing out cabinet this could make unit not seal and also leak. Advised customer to run a cycle and see how it is if any issue plz call back"
We serviced a
KITCHENAID WALL OVEN
Model KEBC208KSS0
Near Pomfret, CT 06259
Amanda R.
Job Details: 03/14/2024
Complaint possibly making a whirling noise preheated bot ovens to 350 couldnt duplicate noise recommended recording customer dosent use convection bake
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Gastonia, NC 28054
Ryan S.
Job Details: 03/14/2024
Customer complained of grey liquid leaking. Found capacitor leaking oil. Service pointer W11632927 rev f states issues with capacitor. Capacitor need replacing. Called safety. Safety said they are giving a policy adjustment to cover repair. Auth- W1an7r1wpl1 sr#7738651774. Replaced capacitor from ts. Verified proper operation. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Stanley, NC 28164
Ryan S.
Job Details: 03/14/2024
"Unit didnt show up in service matter. Unit was in a RV. He didnt have a purchase receipt, he said he bought the washer and it came with the RV called Jenny at office to check to see if I could use purchase for warranty and cant. Informed customer cant work under warranty would have to charge, customer got really mad and angry because hes been trying to get someone to work on it for months. Left call when he got upset. Told him to call whirlpool for parts and labor authorization or the even company to try to get receipt for washer. He said he didnt understand any of that that this is ridiculous."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW1
Near Coventry, CT 06238
Jeremy B.
Job Details: 03/14/2024
Dishwasher giving f9E4 error. Found a small amount of water in drip tray. Cleared and tested found noLeaks.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH2
Near Manchester, CT 06040
Jeremy B.
Job Details: 03/14/2024
Installed new wheel all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10195417 LOWER ROLLER ASM
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 03/14/2024
Washer not completing cycles properly l. Found cracked slider. Will order and return. ; rqstng P&A on 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Mansfield, CT 06268
Amanda R.
Job Details: 03/14/2024
Complaint not advancing past rinse on well water made sure both waters were on and checked inlet screens
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Windsor, CT 06095
Gary V.
Job Details: 03/14/2024
"Inspected and found air damper hanging open and making noise, causing temp issues, will submit estimate and call with return date.; rqstng P&A on 1 WPW10479155 (Damper air)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Windsor, CT 06095
Gary V.
Job Details: 03/14/2024
"Inspected and temps 6 in freezer and 46 in fresh food, main acu stalling in defrost mode, will submit estimate and call for return date.; rqstng P&A on 1 W11035836 (Main acu)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, CT 06095
Gary V.
Job Details: 03/14/2024
"Inspected and found drain hose elbow kinked in back of unit, adjusted and cycled,unit now draining properly."
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC0
Near Windsor, CT 06095
Gary V.
Job Details: 03/14/2024
"Inspected and found open thermal fuse, causing no heat, replaced with new thermal kit and cycled tested fine.; used 1 279973 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Mansfield, CT 06250
Amanda R.
Job Details: 03/14/2024
Fills and drains not washing motor getting power replaced motor tested operation normal ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
LG DRYER
Model DLE3600W
Near Chicopee, MA 01020
Chris B.
Job Details: 03/14/2024
Complaint that the units touch panel is flickering. Upon arrival ran a cycle and no flickering appeared. Verified connections and all well. All touch buttons working correctly. Mentioned to the customer that if the problem arises will need new touch panel and will quote them for parts and labor.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Holyoke, MA 01040
Chris B.
Job Details: 03/14/2024
Replaced part and unit not responding on any of the actions in diagnostic cycle. Tried running the water ; ordrng 1 W11624938 (Main ACU) and 1 W11394572 (Lid Lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFX2597AEP2
Near East Hartford, CT 06118
Jeremy B.
Job Details: 03/14/2024
Fresh food door gasket tearing and not sealing. Replaced gasket and heated and reshaped all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/14/2024
Installed new icemaker . Please allow 24 hrs for proper ice production.
We serviced a
GE RANGE
Model CS980SN3SS
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/14/2024
Customers complaint is oven not heating properly. Tested elements and they test fine. Elements getting proper voltage will recommend replacing control and sensor at the same time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near East Hampton, CT 06424
Jeremy B.
Job Details: 03/14/2024
Dishwasher not cleaning keeps giving motor error. Heater has copper bushings needs to be upgraded. Replaced motor sump assy and heater. Ran self test all checks on. Please use Special Project code S17304 for heater.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Suffield, CT 06078
Gary V.
Job Details: 03/14/2024
"Inspected and found main control board spin relay no longer functioning, also found display board lights not illuminating or responding, will submit estimate and call for return date.; rqstng P&A on 1 W11556725 (Main acu) and 1 W11561182 (Ui panel) and 1 W11481116 (Display board)"
We serviced a
KENMORE REFRIGERATOR
Model 795-77543600
Near Enfield, CT 06082
Gary V.
Job Details: 03/14/2024
"Inspected and found no voltage getting to lite socket, needs main acu, quoted and they will call."
We serviced a
WHIRLPOOL DRYER
Model WED96HEAW1
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 03/14/2024
"Customer complaint is that dryer was noisy and lint screen does not push all the way down. Inspected and found filter housing is warped at top at vent. Ordered moisture sensor kit. ; ordrng 1 W10906551 (moisture sensor kit), dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY , used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Bristol, CT 06010
Ruben C.
Job Details: 03/14/2024
Replaced burner head had to adjust burner orifice main top has damage at burner orifice cust is ok with damage it took pic
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlotte, NC 28206
Robert A.
Job Details: 03/14/2024
"Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the overall temps are warmer than the set temp 44/36 set to 33/0. The evap fans workin both areas and the compressor and condenser fan are working as well. I found the FC evap has ice built up where the tubes enter and exit the evap. I also hearing hissing when the SS is activated in the FC. The unit needs a new FC evap and compressor to resolve the issue. The cx paid in full by CC.; ordrng 1 WPW10608485 (FC evap) and 1 W10832994 (Compressor), dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Stanley, NC 28164
Ryan S.
Job Details: 03/14/2024
"Customer complained of. Lise from freezer section. Had video of noise from freezer fan when opening freezer door. Upon arrival noise not present. Checked for ice buildup on evap, none present, door seals good. inspected fan and fan makes slight noise when turned by hand.,ordering new fan motor. Date ticket created was 3-4-24, actual goods issue date is 3-11-23, unit still in warranty. Scheduled return call for 3-26-24 due to customer being out of town until then. ; ordrng 1 W11024089 (Fan motor)"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Springfield, MA 01118
Mike K.
Job Details: 03/14/2024
"Unit is under 1yr wp warranty per service bench. Complaint of not drying, found unit heating but no air flow. Fine when removed venting. Vent clogged at exit of house, cleared and flowing ok."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Springfield, MA 01108
Mike K.
Job Details: 03/14/2024
"Second floor unit 123. Unit is under 1yr wp warranty per service bench.Stopped mid cycle while baking, control not working, flashes time, no buttons responding. Unplug/plug and same. Verified 120vac at control. Ordering control.Office to contact cs when parts come in to schedule return.; ordrng 1 W11620559 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR BOT
Model WRF555SDFZ08
Near Chicopee, MA 01020
Mike K.
Job Details: 03/14/2024
"Unit making ice intermittently. Found fill cup clogged and ice formed between holder and icemaker. Good water flow at water dispenser. Cleared out ice build up and advanced icemaker, seemed to fill fine. Filter had been replaced a week ago.Cs to monitor."
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near West Springfield, MA 01089
Mike K.
Job Details: 03/14/2024
"Rf not cooling, fr fine. Dual evap system, found evap fan seized, once broken free is running but noisy. Quoted for motor/labor. Will need evap cleared on return.; ordrng 1 WR60X26866 (Evap fan)"
We serviced a
JENN-AIR WALL OVEN
Model JJW3430LL01
Near Denver, NC 28037
Ryan S.
Job Details: 03/14/2024
"Returned to install acu control board. And fan, installed parts and ran service mode, both high and low speed working. , verified proper operation ."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 03/14/2024
"Found the bellows ring came off, re installed complete"
We serviced a
SAMSUNG WASHER
Model GOT
Near Wrentham, MA 02093
Aimee Z.
Job Details: 03/14/2024
Installed bolt and wet and spun towels
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Charlotte, NC 28213
Robert A.
Job Details: 03/14/2024
Cx complaint that the units LF switch does not work. I inspected the unit to confirm the complaint. I found the other switch work fine and the LF switch works if the knob is wiggled. I rotate the switch with the LR switch. The problem moved to the LR switch. The unit needs a new infinite switch to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10917724 (Infinite switch)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Charlotte, NC 28213
Robert A.
Job Details: 03/14/2024
"Cx complaint that the unit shakes violently. I inspected the unit to confirm the complaint. I found an error code: f5e1. I cleared the code and ran a service cycle. All components passed with no issues. The LF suspension rod came out of position. I noticed the adapter balance ring is separating causing contact with the top panel creating a slight imbalance. I ran a calibration cycle. The unit needs a new balance ring to resolve the issue. Im ordering the part, the cx is responsible for the labor.; ordrng 1 W11222084 (Adapter balance ring)"
We serviced a
AMANA M/W OTR
Model AMV2307PFS07
Near Charlotte, NC 28215
Robert A.
Job Details: 03/14/2024
Cx complaint that the unit is heating intermittently. The cx does not have a receipt to verify the unit is in warranty. I did not diagnose the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Charlotte, NC 28205
Robert A.
Job Details: 03/14/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Franklin, MA 02038
Aimee Z.
Job Details: 03/14/2024
Found no drain loop and running front the garbage disposal.Also found water under sump assy.Water valve and hoses not leaking Needs new sump assyCust buying new
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/14/2024
Installed new wash pump and lower spray arm complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/14/2024
Fa e2 found problem with the wax mtrvent and needs replacement of heater cap.Ran diagnostics found motor winningFound needs vent motor and deflector and caps for heater and sump assy; ordrng 1 W11416460 (Vent) and 1 W11545290 (Deflector) and 1 W11715949 (Heater caps) and 1 W11460945 (Sump)
We serviced a
LG WASHER
Model WM3400CW
Near Northampton, MA 01060
Chris B.
Job Details: 03/14/2024
Complaint that the unit is not draining correctly and leaking water. Removed back and top cover and ran three cycles and found no leaks and unit draining properly properly. Found no issues with the washer. Collected trip fee.
We serviced a
LG DISHWASHER
Model LDP6810SS
Near Northampton, MA 01060
Chris B.
Job Details: 03/14/2024
Complaint that the unit is leaking water from the bottom left corner. Ran a quick cycle and found no leaks. But will quote customer for parts and labor just in case they need a new gasket. Mentioned to the customer to keep the gasket clear of debris and to wipe off the seal periodically.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS02
Near Granby, MA 01033
Chris B.
Job Details: 03/14/2024
Replaced part and unit running normal. Good frost pattern on the evap side. 1yr warranty on parts and labor.
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS0
Near Charlotte, NC 28278
Mitch H.
Job Details: 03/14/2024
"Removed and replaced drain hose. Tested dishwasher, found second hose to disposal also has a leak. Ordering hose. Customer is out of town next week so scheduled return for 3/26 AM ; ordrng 1 W11414944 (Drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28216
Ryan S.
Job Details: 03/14/2024
"Returned to install compressor. Installed new compressor , while pulling vacuum found leak present. pushed 140psi. Nitrogen heard leak around front of unit. Found leak coming from frame , center between refrigerator and freezer sections. Took picture of bubble test. Heard auditory pop while testing and bubbles got bigger. Called Tech-Line to deem unrepairable sr#7738678916 Informed customer he will be contacted by whirlpool in few days for further information."
We serviced a
GE WASHER
Model GFW550SSN2WW
Near Springfield, MA 01107
Mike K.
Job Details: 03/14/2024
"Address in wrong town, it is in belchertown.Every couple of cycles it wont start needs to be drained out. Tested in bulky, with more water setting and then ran rinse and spin, control monkeyed den, draining fine be. Drain trap is clear. Was a decent amount of suds in test cycle and has a drain about 6 feet up wall. Wouldnt fail in testing, tried multiple cycles. Possible suds build up and significant back flow from longer hose length. Cs does say when he empties water it is a lot of soap.Will look into raising unit or possibly adding sink."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Westfield, MA 01085
Mike K.
Job Details: 03/13/2024
"Unit is under 1yr wp warranty per service bench. Not cooling since purchased. Just moved in. Fans running, compressor is not. Found loose connector to starter. Reseated and compressor is running. Let run for several minutes and verified cold air blowing in fr."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Avon, CT 06001
Chuck M.
Job Details: 03/13/2024
Customer complaint is that cooktop burners were not igniting or clicking. Checked voltage and found power cord was not plugged in securely. Plugged in and tested. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 03/13/2024
Found unit with broken lid strike. Replaced lid strike then diagnostic on unit for errors unit had no error code. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/13/2024
Complaint dishwasher door dispenser will not open. I found solenoid dispenser plunger had become detached from plastics that allow door to open. I replaced dispenser assembly. I tested operations no further issues found at this time with dishwasher. All operations are working properly.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 03/13/2024
I replaced support tested operations. No additional issues found everything is working properly as of right now. Unable to test unit as unit is not connected to water or electricity. Customer has unit unit connected to soft copper water tubing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Charlotte, NC 28277
Jonathan J.
Job Details: 03/13/2024
Complaint water taste like mold coming out of the door. Ice has a funky taste as well. I found water filter was not able to be fully pushed and I found filter. Housing is damaged. Customer has been using aftermarket water filters. park is a will call part. No additional issues found icemaker working unit is cool and fine mold water flavor could be due to slime ball that is in the Spicket coming out of the door.; ordrng 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL COOKTOP
Model KGCS166GSS05
Near Weddington, NC 28104
Jonathan J.
Job Details: 03/13/2024
Complaint gas is leaking out of valve assemblies two of them for sure. All of them are extremely loose and wiggle back-and-forth. Found all the screws are completely corroded and seized in place on orifice holders. All of them will have to be broken or cut out and all the orifice holders will have to be replacedbefore we can remove lid to replace valves several parts are also notated as no longer available such as the manifold pipe assembly and the turbo burner itself.safety file number 7738636097 file number per safety team put safety as model and serial number for autho to work if claim autho is rejected
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 03/13/2024
Complaint washing machine is very loud during operation louder than previous washing machine that was there. I found noise is normal for the washing machine. The washing machine is a belt drive washing machine with no insulating material to help silence. Noise of gearcase shifting into gear popping shifting out of gear out of balance load issues are due to improper loading of washing machine as well. No issues found with washing machine at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28052
Ryan S.
Job Details: 03/13/2024
"Customer complained unit shit off wot unlock. Found unit had water not draining. Tried to temporarily fix wires to pump. Getting no voltage from board, ordering control board, harness and drain pump. Left lid lock with customer. Scheduled return call 3-19-24 am. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Clover, SC 29710
Mitch H.
Job Details: 03/13/2024
"Checked and found rear drum seal coming off and worn spots on drum. Inspected bulkhead, no damage there. Ordering drum. Advised customer that drum would ship directly to him and he would need to inspect for damage and call to schedule return visit.; ordrng 1 W10899578 (Drum)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Charlotte, NC 28207
Robert A.
Job Details: 03/13/2024
Cx complaint that the unit builds condensation at the end of cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The units depth in the counter may cause some condensation built up on the bottom of the counter when the door is left open after a cycle. The unit is working as designed. I collected the service call fee by CC.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, CT 06384
Amanda R.
Job Details: 03/13/2024
Stacked unit replaced suspension customer complaining about noise still that only happens in the last minute of high speed spin customer took video washing normally but just making louder noise ; rqstng P&A on 1 W11460604 (Tub) and 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11314657 (Screw) and 2 W11314394 (Spring)s and 8 W11314661 (Screw)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Marshville, NC 28103
Jonathan J.
Job Details: 03/13/2024
Complaint normal button will not work at all on user interface. Have to use pro dry feature to get dishes dry instead of normal dry. I found rinse agent is completely empty. I found normal button will not function under any circumstances. All other buttons are working properly. Unit will need a door assembly as door assembly comes with user interface on this specific model pre-ordered was a trim piece labeled as a control panel left peace with customer ordering parts. door is on special order is a will call part. ; ordrng 1 W11625194 (Ui door assembly ss)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Monroe, NC 28110
Jonathan J.
Job Details: 03/13/2024
Complaint front right element will not turn on all the other elements are working no issues with the oven either. I found complete true no error codes in oven control board at this time. I found infinite switch is the cause of issues. Unit will need infinite switch to fix.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF and 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LZ4
Near Charlotte, NC 28216
Robert A.
Job Details: 03/13/2024
Cx complaint that the unit is still not working after 350 degrees. I inspected the unit to confirm the complaint. I found the connector at the rear of the plunger. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Charlotte, NC 28269
Robert A.
Job Details: 03/13/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit tumbles and has good airflow. The unit is getting 246v at the terminal block. I found the element had a break in it. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Huntersville, NC 28078
Robert A.
Job Details: 03/13/2024
Cx complaint that the unit is not drying AGAIN. I inspected the unit to confirm the complaint. The fuse blew again I checked other components and found the element had a break in it and had contact with the element housing making the element stay on at all times when the unit runs. The unit needs a new element. I quoted the cx for the element and replaced the fuse again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mooresville, NC 28115
Robert A.
Job Details: 03/13/2024
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f4e2. I cleared the code and ran a service cycle. The heater did not activate, I checked the connectors at the element they are secure. I checked the ohms reading of the element, it read OL. The element needs to be replaced. It says I have 2 in my TS, I have 0. Im ordering the part for the return visit.; ordrng 1 W11537778 (Heater element), tckt not sent, faulty send-to target"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Mooresville, NC 28115
Robert A.
Job Details: 03/13/2024
Cx complaint that the unit keeps tripping the breaker. I inspected the unit to confirm the complaint. I found the neutral wire to the spark module was pinched against the cabinet. I repaired the wire and corrected the wire position. I tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS1
Near Charlotte, NC 28278
Mitch H.
Job Details: 03/13/2024
"Removed and replaced main control and user interface. Reassembled, tested dishwasher. Ran diagnostics cycle, all functions tested good and operating properly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Charlotte, NC 28278
Mitch H.
Job Details: 03/13/2024
"Arrived, person at home could not pay service call. No diagnosis or work performed. Advised customer that they would have to reschedule when available."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28217
Mitch H.
Job Details: 03/13/2024
"Tested dishwasher, found pump/motor running and arms turning properly. Ran diagnostics, no stored error codes. Dishwasher operating as designed."
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Charlotte, NC 28210
Mitch H.
Job Details: 03/13/2024
Checked and found drive motor bad.Needs motor and blower wheel. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on ck #635
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28226
Mitch H.
Job Details: 03/13/2024
Tested and ran diagnostics. No stored error codes. Ran calibration. Tested washer in drain and spin. Found basket running eccentric and wobbling. Suspension rods checked good. Ordering basket and wash plate. Advised customer that basket will ship directly to her and she needs to inspect for damage and call to schedule return visit.; ordrng 1 W11513243 (Basket) and 1 W11510461 (Wash plate)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28273
Mitch H.
Job Details: 03/13/2024
"Removed and replaced timer and knob. Reassembled, tested, timer and dryer operating properly."
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 03/13/2024
"Disassembled dryer. Removed and replaced drive motor and blower wheel. Reassembled, tested. Dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
LG DRYER
Model DLE3500W
Near Enfield, CT 06082
Gary V.
Job Details: 03/13/2024
"Inspected te1 fault, needs thermistor and quoted, they will call."
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Enfield, CT 06082
Gary V.
Job Details: 03/13/2024
"Inspected and found rollers and belt worn out, replaced and cycled, tested fine. All discounts subtracted from cost.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Avon, CT 06001
Chuck M.
Job Details: 03/13/2024
Replaced freezer door and reset power. Checked water and its working properly. Allow time for ice production ; used 1 WP4373559 (FITTING 5/16-1/4) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near Bloomfield, CT 06002
Chuck M.
Job Details: 03/13/2024
Customer complaint is that range drawer was not sliding evenly when opening and closing. Drawer is not on fixed track and it is operating as designed. Customer wanted range level. Leveled range to customer satisfaction.
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Plainville, CT 06062
Ruben C.
Job Details: 03/13/2024
Replaced drain pump main control and pressure switch tested operation normal draining normally no error codes
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Avon, CT 06001
Ruben C.
Job Details: 03/13/2024
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Avon, CT 06001
Ruben C.
Job Details: 03/13/2024
"Checked unit found gearcase is grinding seizing up ordering gearcase splutch and basket; rqstng P&A on 1 W11454738 (Gearcase) and 1 W10721967 (Splutch) and 1 W11436991 (Inner basket) and 1 W11418231 (Agitator), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Ellington, CT 06029
Gary V.
Job Details: 03/13/2024
"Inspected and found door switch broken, replaced and cycled, tested fine.; used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bloomfield, CT 06002
Chuck M.
Job Details: 03/13/2024
"Customer complaint is that dryer does not heat maybe 15% of the time. Customer says he has to reset breaker and then dryer would heat. Tested voltage at supply outlet, timer and element. OLMed out thermostats. Checked door switch and venting. All checked ok. Dryer is heating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near West Hartford, CT 06117
Chuck M.
Job Details: 03/13/2024
Customer complaint is that FF section was not cooling properly. Inspected and found condenser coils covered with dust. Freezer section was getting poor circulation due to food items placement. Cleared layer of dust from condenser and rearranged food in freezer for better circulation.
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Gastonia, NC 28056
Ryan S.
Job Details: 03/13/2024
"Installed parts ordered by previous tech. After installing parts tested unit and found bake element short. Needs bake element. Putting in p&a on bake element, informed customer office will call after authorization and part comes in. ; rqstng P&A on 1 W10779716 (Bake element)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 03/13/2024
"Customer stated she got a company to come clean her exhaust line. Found unit not heating ,, thermal cutoff blow. Replaced thermal cutoff. Found proper airflow this time. Element is good, not grounded to frame. Ran unit on timed dry and heater cycling on and off at proper temps. Make sure to. Otherwise obstruct exhaust line behind dryer. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 03/13/2024
"Customer complained unit not washing , found unit filled and sump didnt energize. Found 120v to sump. Ordering new sump assembly. Scheduled return call for ; ordrng 1 W11613479 (Sump)"