Return to install parts ordered. Installed new switch and led. Verified proper operation and showed customer.

"Checked over unit and found fridge section getting to 40 degrees and freezer never getting done past 16 degrees, checked evaporator and found frost pattern weak found only frosting in the middle and sides are frosting just a little but some spots none. Checked compressor and unit is super hot to touch and drawing 14.1 amps compressor starting to fail, will order new compressor kit,all couplers and connections some couplers show special order advised when parts are in we would call, also customer was going to call where purchased to get unit swapped out for new advised plz call us and let know if Unit will be replaced ; ordrng 1 W11580057 (Compressor kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11661102 (Coupler) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11504450 (Coupler) and 1 W11506635 (Coupler)"

"Complaint that the unit is not cooling properly on the fresh food section. Found no frost pattern on the evap section. Freezer is cold but no equal coverage of frost pattern on the evap coils. Ran all test on the evap fan, damper, heating element and drainage are working properly. Will order parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 2 W11504432 (Coupler)s and 1 W11506619 (Coupler) and 1 W11506638 (Coupler) and 2 W11504445 (Coupler)s and 1 W11504448 (Coupler) and 1 W11506635 (Processing Tube)"

Didnt receive compressor ; ordrng 1 W11580057 (Compressor)

Replaced fan motor and thermistor had to defrost ice build up advised cust to observe fo 24 hours; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

Checked unit found pulley worn down and rollers worn replaced with dryer kit tested normal; used 1 4392067 (DRYER REPAIR KIT) from stock

ReplAced console need to order bezels left the levelers and will adjust front left flame to customers liking when return with bezels ; ordrng 5 W11028784 (Bezel)s

Bottom support for ice maker broken replaced ice maker set freezer temp at recommended

"Installed new gearcase and slider due to noisy agitation, all okay. Recalibrated unit."

Installed new main control due to unit just draining and no action.

Customer complaint is that washer selector knob is not working. Inspected and found UI does not respond to knob. Ordered UI panel. ; ordrng 1 W11478526 (Console)

Customer complaint is that ice maker would not stop making ice. Inspected and found shut off arm pull out of ice maker. Installed shut off are and secured. Showed customer it works. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

Customer complaint is that refrigerator section is not cooling properly. Inspected and found evaporator fan motor is not running. Motor is receiving voltage but not running. Ordered evaporator fan motor. ; ordrng 1 WR60X31522 (Evaporator Fan Motor)

Customer complaint is that dishwasher stops mid cycle. Ran manual test and dishwasher works properly on individual components. During regular wash cycle control trips off. Quoted P&L. Customer will buy new.

Customer complaint is that washer does not fill properly on deep water wash. Ran manual test and water is entering washer properly. No error codes found. Ran deep water wash without a load. Washer filled to appropriate level. Advised customer to try with a full load.

Found left side of the foot pedal had the retaining screw had come out. Reinstalled pedal with original screw that was on floor next to unit. All checks okay.

Returned to install parts ordered. Installed new motor and blower wheel. Also replaced all wheels and pully. Reassembled unit and noise gone. Verified proper operation with no noise. ; used 1 4392067 (DRYER REPAIR KIT) from stock

"Customer complains of food to cold in the refrigerator and food is freezing. Recommend replacing the temperature sensor and main board. Will order both and return to install. ; ordrng 1 W11293378 (Board, main) and 1 W10316760 (THERMISTOR), states that autho needed"

Lost complete cooling compressor running no frost on evaporator needs sealed system work ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Coupler)

"Checked over oven and found door falling off and not closing properly, found lower part of door glass handing off of door due to screws missing and had pulled threw, tightened up screw and added new to stop from falling out and hanging tightened all other screws and reinstalled door. Checked all operations and unit is now working to specs"

Complaint ff door gasket moldy and where they seat onto the cabinet gaskets ripped magnet showing complaint that freezing things towards the back of fridge and in crisper drawers explained how freezer cools ff section with zero degree air ff section temp set at 40 closed vents to crispers and raised freezer temp to 2 nothing frozen today ; rqstng P&A on 2 241778307 (Gasket)s

The lid broken in left side needs new lid ; rqstng P&A on 1 W11259006 (Lid)

"Replace evaporator fan motor cover assembly fresh food, fresh food thermometer and defrost bimetal, clean drain. Ran unit and set temperature then instructed customer temperature regulated to normal within 24 hrs.; dspstn on spec-tagged invntry: 1 DA32-10104N THERMISTOR"

"Return to install parts ordered. Installed Ui and unit now working properly. Control was not in parts but didnt not need part. Called Jenn to inform part was not in bin and that part was not used. . Ran service mode and found all functions working properly, ran normal wash and unit filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"

Unit is showing a motor failure Error.; ordrng 1 W11460946 (Pump)

Units bottom drawer is broken the face is coming off. ; ordrng 1 WPW10322649 (Bin freezer)

Unit has water turned off. Turned water back on no water. Checked filter to find it not seated properly. Reinstalled filter unit is fully operational.

Lower ice maker is filling the bin with solid ice due to a sticking valve installed new valve unit is fully operational.

"Retuned to install parts ordered. Installed new fan assembly and UI, after defrosting excess ice reassembled unit, ran serove test to verify prop frost pattern verified proper operation."

"Upon arrival found unit didnt have model serial tag , took pictures of locations model serial tag should be. Inspected aground unit fully. Informed customer unit cant be worked on because parts cant be ordered without proper model serial tag, unit also cant be worked on under warranty. Unit is a new build, informed customer to inform builder of issue."

Found system slightly over charged causing suction line to freeze. Sweep-charged -8g from system. Suction line thawed and pressures balanced and normal. Bubble checked all joints and entire filter drier. No leaks. All system checks good.

Found unit leaking from fabric softener tray. Order and replace dispenser. ; ordrng 1 W11569112 (Dispenser) and 1 W11590590 (Tub ring)

Defrosted ff section down and replaced fan motor also replaced hinges on ff doors. Unit ran thru test and all operations are normal. Unit ran and checked ok(Call complete)

Cx complaint that the unit is heating slow. I inspected the unit to confirm the complaint. I found no error codes and preheated the unit to 325. It eventually reached the temp but it took much longer than usually. I increased the temp to 360 and the unit still took very long to reach the set temp. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11548749 (Control board)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit does not dispense water or ice. I inspected the unit to confirm the complaint. I pressed both paddle, I heard neither the author or valve engage. I found the UI control was set to lock. I unlocked the UI and tested water and ice dispensing, both worked with no issues. The unit is working as designed."

"Unit under wp warranty per service bench. Humidity sensor 4296, 23 tech sheet says it should show 3789, 26. Dropped unit and replaced humidity sensor. Tested with potato, stopped after 10s or so giving humidity sensor error again. Ordering control, sensor and cable Humidity sensor is under the blower assembly.Cables not found on parts list.; ordrng 1 W11342846 (Control) and 1 W11333816 (Control) and 1 W11590866 (Sensor)"

"Cx complaint that the unit has trouble start cycles because of the lid not locking. I inspected the unit to confirm the complaint. I found an error code: f5e3. I cleared the code and ran a service cycle, all components passed until the lid lock tried to engage. The unit would not advance past that point, it needs a new lid lock to resolve the issue. I started a normal cycle and put pressure on the lid near the lid lock while it was engaged, the unit successfully locked. I checked the lid lock and the surrounding area to see if something was effecting it or out of place. I found nothing abnormal. Im ordering the part for the return visit.; ordrng 1 W11513248 (Lid lock)"

"Check unit found leaking from top left side, leaking out of third rack mount, parts are missing, please order parts tentative for return service.; ordrng 1 W11551537 (Adjuster) and 1 W11551430 (Adjuster) and 1 W11551395 (Mount) and 1 W11569162 (Mount) and 1 W1168642 (Manifold) and 1 W11677712 (Manifold) and 1 W11677712 (Manifold) and 1 W11561080 (Wheel - tub) and 1 W11553484 (Tub mount third rail) and 1 W11580025 (Tub mount third rack)"

"Replace defective transmission, clutch, actuator and check unit working to specs. Washing and draining normally, no leaking or noise."

Replaced all 3 parts on dishwasher. Ran unit thru test mode and all components are operating normally. Ran unit on normal wash cycle for 15 minutes and had no leaks coming from dishwasher. Advised the customer its running good with no leaks at this time. Unit ran and checked ok( call complete); dspstn on spec-tagged invntry: 1 W11483553 GASKET

"Replace ice maker, water valve and check ice maker cycle fill and ready for harvest."

"Check ice maker cycle operation ice maker does not cycle on, replace ice maker and check cycle fill and ready to harvest. Unit check working to specs."

"Unit installed and unresponsive on arrival. Unplugged/plugged in unit and unit came on as normal. Ran cycle and heated properly. Ordering control, interface and power board. Unit will need to be pulled down to access power board. 2x time; ordrng 1 W11391718 (Control) and 1 W11386249 (Interface) and 1 WPW10531156 (Noise filter board) and 1 2xtime (2x time), states that autho needed"

Unit is under 1 yr warranty per service bench. Took photo of receipt.Cs complaint is timed dry coming up as air dry by default and she did a load of towels and they werent completely dry. No error in history and unit is heating properly when selected. Explained how sensor works for sensing cycles. For timed dry explained that she could set temp and time to whatever she likes. Cs thought something was wrong with it coming up on air dry. Called techline and while on wait ran a 5 min timed dry on high heat. After completion timed dry remembered last setting of 5 min and high heat. So verified unit is remembering last cycle.Cancelled tech line call

I installed the ordered part and tested the unit for the cx. The unit is working as designed

Replaced part and unit running normal. Mentioned to the customer to do a few small to normal size load and to keep an eye on the washer. 1yr warranty on parts and 30 days in labor.

Complaint that the unit is still unbalanced. Ran diagnostic test and during spin unit is shaking more then before with a load in it. Found bad gear case and oil residue on all motor parts. Will order parts for a return visit.; rqstng P&A on 1 W11550891 (Wash Agitator) and 1 W11551646 (Tub Nut) and 1 W11178227 (Tub) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10673062 (Shield) and 1 W11449841 (Gear Case) and 1 W11553312 (Washer) and 1 W10752189 (Screw) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)

"Inspected and found cycle time counting down too quickly and control making loud buzzing noise, internal problem in main acu, will submit estimate and call with return date.; rqstng P&A on 1 W11543994 (Main acu)"

"Inspected and found ice dispenser auger motor broken, quoted and they will call."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Complaint that the unit is not cycling through correctly. Found drain hose needed adjustment. After adjusting ran two diagnostic cycles and unit working normal. No more error codes.

Complaint that the unit is not cycling through correctly. Found bad capacitor. Replaced part and unit running normal. Cleared error of F7E1. Ran two diagnostic cycles and tested out normal. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

Replaced all parts and tested out normal. Ice maker working properly. Good heating and chute working properly.; dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER

"Removed and replaced completely using manufacturer and EPA guidelines due to poor cooling and dripping into the refrigerator. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

Found unit stuck in drain mode and empty. Reset control and entered diagnostics. Found one error code for off balance load. Cleared code and tested functions of washer. All functions appear and test normal.

Customer complaint is that ice maker stopped working. Inspected and found ejector stuck and out of home position. Quoted P&L. Customer will not repair.

"Inspected and found broken inlet valve, quoted and they will call."

"Installed new ice bin and cycled, tested fine."

"Console shorted has power coming to it not all function will work and start button not responding ; rqstng P&A on 1 W11302460 (Console), states that autho needed"

"Check unit as per customer not dispensing ice auger motor needs to replace, part order tentative ; ordrng 1 WP2323603 (Auger motor)"

Installed new belt and pulley. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10112954 BELT

Upon arrival found f9e1 error. Took out unit and inspected entire drain line. Found unit had two drain lines and one drain line that was hidden in cabinet was impeding draining and letting water sit and collect debris. Unit would drain but it made the draining process slower. Took off one drain line and reinstalled unit. Also found disposal wasnt draining properly due to clogs in disposal from food and use. was able to flush disposal so that unit could drain but informed customer if issue happens again to get plumbing checked because if disposal wont drain dishwasher wont drain. Ran unit and unit drained into bucket properly. Verified proper operation by filling unit 2 more times and successfully draining unit into designated drain line port on disposal. Called techline and stayed on hold for 35 minutes.

Customer complained unit had dent on left side backsplash panel . Unit is a new build in an unoccupied home. Took pictures of dent. Putting in part for P&a. Informed builder office will call when part comes in. ; rqstng P&A on 1 W11180283 (Control panel backsplash.)

Installed new control and preheated to 350 and all checks ok.

Checked unit found motor open winding replaced motor sump assy tested operation normal; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

Replaced control and ui tested operation normal ran diagnostics normal

Checked unit found door is staying open at top left not sealing ordering door assy and gasket door assy comes with hinges this is a right hinge door; ordrng 1 W11546134 (Door assy) and 1 W11360668 (Gasket)

Checked unit found refrigerator door is warped out at bottom right cuasing it to not seal in turn cuasing freeze up and condensation needs door have informed cust could take 4to6 weeks; ordrng 1 LW10672972 (Door)

"Inspected and found ice maker not functioning correctly, will order new ice maker and return.; ordrng 1 W11546935 (Ice maker)"

"Inspected and found main acu getting 120v but completely dead, quoted and she will call."

Retuned to install parts ordered. Installed new inner tub hub and Washplate. Reassembled unit and ran both spin and agitate functions and no noise detected. Ran quick wash and unit filled and started agitating with no noise. After running unit noise came back. Found noise is from cam slipping. Inspected and replaced cam and issue stil present. Found oil on new gearcase shaft under cam .thought oil was from previous gearcase/job but found shaft has too much play and is causing cam wheel to go too low and miss cam teeth in agitate mode. This is causing noise. New gearcase was faulty. Ordering new gearcase. Scheduled return call for 8-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 2xtimeframe (2xtimeframe)

"Found the machine making a loud noise when calling for water at dispenser,sounds like the water valve is partially defective and spitting and sputtering also ordering reservoir just in case they may be some air trapped in it. Will return on aug 4th amPart # W11482383Part # W11482382; ordrng 1 W11482383 (Water valve) and 1 W11482382 (Reservoir)"

Found evaporator fan motor making loud noise. Thought it may be vibration but I pushed on evaporator cover and checked all cover mounting screws they were tight. At this time Im going to recommend replacing the evaporator fan motor. Part#W11661931; ordrng 1 W11661931 (Evap fan motor)

"Customer complaint having to run stuff on medium for hour and half. Unit is running and heating normally, customer has good air flow out of dryer vent as I went outside to feel it coming out wall cap,checked venting behind dryer nothing was bent crimped or damaged. The customer uses sensor dry all the time I advised customer i will replace faulty sensor. Will come back aug 3rd am; ordrng 2 WP3387223 (Sensor)s"

Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 WP8181694 VALVE

Found relay stuck open and not sending power to mag. Unit will need new control board. ; ordrng 1 W11552018 (Control)

Found unit has been dropped and damaged causing blower wheel to knock and grind during operation. Whole frame is bent and shifted. Unit will need to be fully rebuilt from cabinet. Customer does not wish to have repaired as unit is brand new. Customer will call distributor for replacement. Will call if repair needed.

Found icemaker in off position causing no ice condition. Turned ice maker on. Ran diagnostics and verified proper operation and fill. All functions check ok.

Found new compressor seized and blowing overload. Order and replace compressor. ; ordrng 1 W11580057 (Compressor)

"Cx complaint that the griddle is not working, LF burner is difficult to rotate and the unit is giving new error codes since the last visit. I inspected the unit to confirm the complaint. The LF valve axle is bent. The griddle was not connected back to its original state, I secured the wires and tested the griddle its good to go. The unit is flashing f2e1 and f3e0 was stored. I installed the ordered parts, the units control is good to go. The unit needs a new LF valve and temp sensors. Im ordering the parts for the return visit.While in the van after the call the cx came out and said the griddle sparked when they turned it on. I went in and confirmed that the element connectors came loose when I removed replaced the control and sparked on the frame. I secure the griddle element wires but no heat from the griddle. I checked incoming power to the griddle, 0 across the 2 wires and 119v from each to ground. The griddle switch needs to be replaced. The ohms of the griddle is 42.3 ohm, its good. Im ordering the switch to resolve the issue.; ordrng 1 WPW10371235 (Dual valve) and 2 WPW10131825 (Temp sensor)s and 1 WPW10116113 (Griddle switch)"

I installed th ordered parts and tested the unit for the cx. The unit is working as designed.

I installed the ordered part and tested the unit for the cx. The unit is working as designed. When I put the agitator back in place I noticed it has trouble sitting correctly with the new washplate. The washplate damage has caused splitting on the agitator. The agitator needs to be replaced as well to avoid a future callback. Im ordering the part to resolve the issue.; ordrng 1 W11614636 (Agitator)

"Cx complaint that the unit is making a rattling noise and there is no duct hose. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. The rattling noise is from an object stuck in the drum seal. I removed the object and tested the unit for the cx. The unit is working as designed. The duct hose should have been installed at installation. I suggested for them to call RAC to request the duct hose for proper use."

Found unit not running and compressed was unplugged from harness. Also drain pan completely full. Found defrost circuit ok but compressor running even when control is off. Will need new control. Quoted $179.99 plus labor. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

"Found unit leaning heavy towards front. Unit need new tub supports, tub top and new belt. Customer chooses to replace unit.Paid $129 cash"

"Found unit leaking from the tub on the right side near the back. The tub appears to have been damaged upon delivery and is dented. This is at the seam on the bottom of the tub. Unit will need a new tub. ; rqstng P&A on 1 W11409866 (Tub, complete), ordrng 1 2timejob (Extra time)"

Found sensor at rear bulkhead broken off. Needs new. ; ordrng 1 W10853313 (Sensor)

"Customer says they can use powdered soap ok, but the liquid is running down side of machine, believes is leaking from dispenser. Spill looks to be coming from the container of soap above, not from the machine. Put some soap in dispenser and ran quick wash. Cleared out soap fine and no leaking. Dispenser is very stiff coming out and front keeps coming off. Ordering dispenser assembly.Office will contact customer when authorization is received and parts have arrived, to schedule return.; ordrng 1 W10575334 (Dispenser assy) and 1 WPW10446403 (Dispenser handle), dspstn on spec-tagged invntry: 1 WPW10435242 VALVE"

Replaced water inlet valve. Turned water back on and advanced icemaker to turn on valve. Icemaker filled fine and no leak found

Valve threads damaged on arrival. Worked supply on fully. Tested on normal cycle and No leaks found.; used 1 W11434044 (Valve) from stock

"Unit under 1yr wp warranty, took photo of receipt.F3e2 moisture sensor failure f2e1 stuck key or key held too long. Tested moisture sensor in diagnostics wet finger across sensor turns off drum light which indicates passing test. Checked outlet thermistor 7.6kohm which is correct for current temp. Neither j14-3 or 6 indicate continuity to ground. Per tech sheet, replace acu.; ordrng 1 W11525996 (Control) and 2 WP3387223 (Moisture sensor) and 1 WPW10298258 (Harness)"

Replaced drain pan.

"All functions test as working properly, fills,recirculates, agitates, drains and spins fine.Cs has been getting odor and some spotting on clothes. Made sure boot holes are clear and suggested leaving door open after use and running clean cycle with afresh a couple of times to clear internal build up."

Unit under 1 yr wp warranty per service bench. Broken lid strike. Replaced and started normal cycle fine.; used 1 W11457841 (STRIKE) from stock

Checked unit found gearcase making noise in spin inner basket not center could not get washplate off ordering gearcase basket and washplate ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11513244 (Basket inner)

7736955324 checked unit found ice maker getting voltage but no harvest also found left hand top cover is not staying place unless u put somthing on it ordering ice maker cust not replacing cover; ordrng 1 W10908391 (Ice maker)

Replaced control unit is now functioning comp started operating advised cust to let unit run for 24 hours before filling unit

"Tested and found that lid would lock but motor would only hum. Replaced capacitor, tested, operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (Capacitor) from stock"

"Arrived, unplugged microwave. Removed and replaced control board. Reassembled, tested, light and all other functions operating properly."