Service History 266 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, NC 28211

Robert A.

Job Details: 12/06/2023

Cx did not answer the phone or the door. The office called and got no response as well. I did not install the part.; O-emld tckt

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Charlotte, NC 28209

Robert A.

Job Details: 12/06/2023

"Cx complaint that the units ovens are not reaching the set temps. I inspected the unit to confirm the complaint. I set both ovens to 350. The left oven reached 350 and cycled from 380 to 320 averaging about 350. The right oven indicated it reached the set temp, however it only reached a max temp of 351 during the cycles. I got as low as 320 averaging about 335 in the right oven. The oven needs new temp sensors. She called WP and got an authorization code to cover the repair. I installed the parts and tested the unit for the cx. The unit is working as designed.K19M8P0APL1"

We serviced a

AMANA COOKTOP

Model AER6603SFS5

Near Charlotte, NC 28208

Robert A.

Job Details: 12/06/2023

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28214

Robert A.

Job Details: 12/06/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS24JL00

Near Denver, NC 28037

Ryan S.

Job Details: 12/06/2023

"Returned to install new Ui panel and hinge kit. Installed parts and reassembled unit. Ran several cycles and unit not cutting off opening by itself. Showed customer,Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Sharon, SC 29742

Mitch H.

Job Details: 12/06/2023

"Checked and found wire to drain pump broken causing washer to stop with lid locked and full. Repaired wires, tested, now draining and operating properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 12/06/2023

"Removed and replaced main control. Reassembled, ran DLMS calibration cycle. All functions tested good and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Southwick, MA 01077

Mike K.

Job Details: 12/06/2023

"Cs says unit started making a moaning type noise, then rf not staying cold and stopped making ice. 51 in rf, -2 in fr.Thermistors pass evap fan not running, not blocked. Measured 41v during test 3. Ordering control, evap fan and cover (cover tab snapped in removal)Office to contact cs when parts come in to schedule return.; ordrng 1 W11224591 (Evap fan motor) and 1 W11661208 (Cover) and 1 W11224256 (Control)"

We serviced a

WHIRLPOOL M/W OTR

Model KMHC319LSS00

Near Granby, CT 06060

Mike K.

Job Details: 12/06/2023

"Unit is under 1yr wp warranty, took photo of receipt.Unit makes loud vibration noise when convection bake cycle is started, was able to replicate. Case vibrating against cabinet. Unit is functioning properly.Added a plastic spacer between unit and cabinet and runs without vibration noise."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Dallas, NC 28034

Ryan S.

Job Details: 12/06/2023

"Customer complained he was having trouble washing larger loads. Ran into and found suspension was good and unit went through all functions in diagnostic and no error codes, found serove pointer about inner basket. Doesnt have QR code so ordering inner basket. Informed customer part will be shipped to home. When part is delivered checks for damage and give office call to schedule return call. ; rqstng P&A on 1 W11172199 (Inner basket)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF18A5101SR

Near Norfolk, MA 02056

Aimee Z.

Job Details: 12/06/2023

Installed new water valve and tested complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Wilbraham, MA 01095

Roger R.

Job Details: 12/06/2023

Found right front ceiling light out. Replaced with good light and all okay. ; used 1 W10695459 (MODULE LED) from stock

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near East Windsor, CT 06088

Gary V.

Job Details: 12/06/2023

Arrived and found customer needed to reschedule.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Suffield, CT 06078

Gary V.

Job Details: 12/06/2023

"Inspected and found multiple problems, Gearcase spline stripped, wash plate seized, tub out of round, and suspension rods worn out, will submit estimate. ; rqstng P&A on 1 W10752719 (Basket) and 1 W11130362 (Suspension rod kit) and 1 W10528947 (Hub kit) and 1 W10752283 (Wash plate) and 1 W11454734 (Gear case)"

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Windsor, CT 06095

Chuck M.

Job Details: 12/06/2023

Arrived to install parts ordered. Inspected and found clothing padded insert stuck in drain pump housing causing suds error. Removed and tested washer. Console is glitching. After multiple attempts to get into diagnostics washer completed diagnostics and quick wash cycles successfully. Ordered console P&A ; rqstng P&A on 1 W11325578 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Suffield, CT 06093

Mike K.

Job Details: 12/06/2023

"Replaced top led switch assy and lower led, all working ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Somers, CT 06071

Gary V.

Job Details: 12/06/2023

"Inspected and found broken capacitor and replaced, ran component synchronization tests and cycled thru, tested fine. Deep discounts applied to cost.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Fort Mill, SC 29715

Jeff L.

Job Details: 12/06/2023

Found that the water dispenser will all of a sudden start sending water down with good pressure not drips. The pad is good the water valve was changed. This house sits in a brand new development his tight next to major construction going on may have got some sediment and sand in system. The filter on the inside is coming apart needs a new one the office will call customer W11548534W11548535W11346622EDR4RXD1; ordrng 1 W11548534 (Board) and 1 W11548535 (Water valve) and 1 W11346622 (Resevoir) and 1 EDR4RXD1 (Filter)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/06/2023

"Tested and ran diagnostics. Confirmed F4E4 error. Blower does not come on. All other functions tested good. Requesting P&A for ACU and blower assembly. Checked part availability, blower is special order. Advised customer that office will call to schedule return when parts arrive.; rqstng P&A on 1 W11384426 (Air channel) and 1 W11439664 (ACU)"

We serviced a

MAYTAG WASHER

Model MVWC415EW

Near Bolton, CT 06043

Amanda R.

Job Details: 12/06/2023

Complaint not starting ran automatic test started normal cycle operation normal

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/06/2023

Complaint user interface keeps freezing power buttons wont work no button works have to reboot by turning power off at breaker to get unit to work then it will work fine for a few days then it will do it again. I found user interface is glitching. Freezing touchscreen is completely unresponsive and locking up. No error codes and fault history at this time. Unit is non-Wi-Fi compatible but has Wi-Fi chip on user interface. More than likely a software bug occurring randomly. I am ordering a user interface and main control to fix. incoming voltages are proper and correct.; ordrng 1 W11525997 (Control) and 1 W11419056 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Hartford, CT 06114

Chris B.

Job Details: 12/06/2023

Complaint that the unit is not filling up high enough with water. Ran diagnostic test and did a quick cycle. Washer filled up with water in the correct height. Verified pressure hose and adjusted. Explained to the customer about the use and amount of detergent. How to use the pre soak feature for heavy stains. Found no error codes and no issues with the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Hartford, CT 06114

Chris B.

Job Details: 12/06/2023

Replaced part and unit running normal. 20v present. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Wilbraham, MA 01095

Roger R.

Job Details: 12/06/2023

Found right front ceiling light out. Replaced with good light and all okay. ; used 1 W10695459 (MODULE LED) from stock

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Hartford, CT 06120

Chris B.

Job Details: 12/06/2023

Complaint that the unit is not drying properly. Found unit heating properly. Found vent hose too long and the vent trap not the correct part not letting dryer exhaust properly making drying time longer. No issues found with the dryer. Dryer still under warranty til 12

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JZ0

Near Windsor, CT 06095

Chris B.

Job Details: 12/06/2023

Complaint that both front burners and not cycling properly. Found right burner stays on and wont cycle. Left burner took to long to turn on the dual ring heating setting but cycles ok on the single heating element. Will order both infinite switches for a return visit.; rqstng P&A on 1 WPW10434452 (Infinite Switch)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, CT 06095

Chris B.

Job Details: 12/06/2023

"Replaced gear case and reverified why unit stopped draining. Found drain pump getting 120v but not forcing water out the unit. Drain hoses and tub are clear with no blockage. Will order pump and inner hose as backup for a return visit.; ordrng 1 W11396717 (Drain Pump) and 1 W11553446 (Drain Hose), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Ellington, CT 06029

Gary V.

Job Details: 12/06/2023

"Installed new module and cycled, tested fine now."

We serviced a

MAYTAG WASHER

Model MED7230HW0

Near South Windsor, CT 06074

Gary V.

Job Details: 12/06/2023

"Inspected and found drum felt broke off the drum, and attempted to replace but edge of drum is damaged, will submit estimate and customer aware the drum will be shipped to her.; rqstng P&A on 1 W10545923 (Drum)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near South Windsor, CT 06074

Gary V.

Job Details: 12/06/2023

"Inspected and found drain pump making a slight noise, quoted for replacement and they will call.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Robert A.

Job Details: 12/06/2023

"Cx complaint that the unit is still not cooling. I inspected the unit to confirm the complaint. I found the unit cools decent but not enough to freeze food in the FC. The compressor and fans are running, but the loads turn on and off every few minutes. I checked the back near the compressor, the high side line is not hot nor the low side cold. The control constantly clicks then the loads pause. The unit needs a new control board to resolve the issue. Im ordering the parts for the return visit. ; ordrng 1 W11566851 (Control board)"

We serviced a

KITCHENAID RANGE

Model KFED500ESS06

Near Manchester, CT 06042

Amanda R.

Job Details: 12/06/2023

Cooktop came filthy need to reorder ; ordrng 1 W10780927 (Cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, MA 01118

Roger R.

Job Details: 12/06/2023

"Found unit has a failed heater circuit. Will need a new heater. Will order and return.PLEASE HAVE UNIT DEFROSTED PRIOR TO RETURN VISIT. ; ordrng 1 W11650662 (Heater, defrost)"

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW

Near Springfield, MA 01108

Roger R.

Job Details: 12/06/2023

Found unit has a broken plastic tub support for the right front tub support rod. This unit would need a new wash tub. Unit possibly under warranty from rent a center. Customer to call them and have ticket reissued.

We serviced a

WHIRLPOOL WASHER

Model LSQ9549PW2

Near Amherst, MA 01002

Roger R.

Job Details: 12/06/2023

Found unit has a bad lid safety and worn agitator dogs. Will need both items. Quoted $49.99 for lid safety and $17.99 for dogs. ; ordrng 1 WP8318084 (DOOR/LID SWITCH) and 1 80040 (AGITATOR DOGS)

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Ludlow, MA 01056

Roger R.

Job Details: 12/06/2023

Found cord was not installed properly and therefore it burned off. As this is not part of the dryer I it is not covered by warranty. Quoted 39.99 for new cord and $199 labor rate to install new Customer to call dealer Using Install and instruct

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/06/2023

Put unit into service mode and was getting F7 E2 which indicates wash motor checked to make sure harness was plugged in also checked for 120v unit has good power customer reschedule for 12-12-23 pmPart#W11460946; ordrng 1 W11460946 (Sump assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/06/2023

Replaced part ordered by previous tech unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Pineville, NC 28134

Jeff L.

Job Details: 12/06/2023

Found ice maker over filling with water and running down into the cubes in bucket causing everything to freeze together. Cleaned ice bucket out checked auger motor and replaced ice maker unit ran and checked okCall complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/06/2023

"I took the new ceramic clip and adjusted in a position so it would hold up the burner so customer can use microwave ordering new ceramic clip to complete repair. Rescheduled for 12-12-23Part#W10990479; ordrng 1 W10909479 (Clip), dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/06/2023

Customer complaint is taking two cycles to get laundry done. I checked the dryer vent behind dryer it was not pinched or damaged. I took vent off to make sure there was good air flow and heat which there was. The customers vent runs up from slab floor through the roof I advised customer the venting needs to be inspected for restriction. Unit ran and checked ok.(LEFT VENTING OFF THE UNIT WHEN CHECKING WAS GETTING EXTREMELY HOT ADVISED CUSTOMER WE COULD NOT HOOK BACK UP FOR LIABILITY PURPOSES)Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 12/06/2023

"Tested and ran diagnostics. No stored error codes. Checked tub ring, has updated version. Ran component tests for all valves and drain pump, no leaks. Checked tub and basket, no damage or evidence of leaks. Ran diagnostics cycle and DLMS calibration. All completed properly. Started washer in normal cycle with water temp set to warm to ensure both valves active, allowed to fill and agitate for several minutes, no leaks from washer. Cancelled cycle, washer began to drain, found water rising in standpipe in wall. Unplugged washer before it overflowed. Had customer watch as machine drained. Continued to unplug and plug in washer not allowing pipe to overflow until machine was fully drained. Advised customer that she would need to have a plumber clean drain so that it flows properly."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/06/2023

"Checked and found noise coming from motor. Vibrating and causing blower wheel to rub housing. Quoted customer for repair, saved estimate copy. Customer is going to call Whirlpool to get repair covered. Collected for service call on cc."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/06/2023

"Tested and found door lock not engaging properly. Clicks but doesnt lock. Replaced door lock, tested, now locking and washer operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Manchester, CT 06042

Amanda R.

Job Details: 12/06/2023

"Replaced control wire harness and drain pump tested operation normal ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER , used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, CT 06040

Amanda R.

Job Details: 12/06/2023

Replaced basket customer called later that day stating it threw the F3e2 error ordering wire harness with pressure hose ; ordrng 1 W11568984 (Harness)

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Norton, MA 02766

Aimee Z.

Job Details: 12/06/2023

"Found the element broken,replaced and pre heated.. to 350; used 1 W10779716 (Bake element) from stock"

We serviced a

HOTPOINT DRYER

Model HTX24EASK0WS

Near Manchester, CT 06042

Amanda R.

Job Details: 12/06/2023

Customer found receipt and has three year extended wArrarnty and it was purchased in 8/22

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/06/2023

Found the spin basket dented. Called MikeWill need to re order . Explained to cust to check damages ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/06/2023

Cust didnt have shocks. Said never got a delivery for themCalled Mike parts delivered on 12/05Cust going look around for them and call us when find.Mike said if Cust cant find will have to pay for new ones and will need to re order.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/06/2023

"Customer complained unit freezer wasnt cooling or making ice ,upon arrival foudn temps were 10? in freezer and ice had started production, found refrigerator was 40? and door had been opened a few times. Found freezer evap had 3/4 frost pattern, ref evap was full pattern. compressor working and running, charged nitrogen and couldnt find leaks on brazing sections , unit not showing leak after watching for several minutes. found unit has slight leak or resteiction.ordering evaporator and also ordering reversing vavle and 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11598434 (Evaporator) and 1 W11506620 (Evap lockring) and 1 W11506620 (Evap lokring 2) and 1 W11575003 (Valve) and 1 2xtimeframe (2xtimfrsme e)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Attleboro, MA 02703

Aimee Z.

Job Details: 12/06/2023

"Had to steam out he ice box to get at augar mtr. Found water tripping from ice maker overAugar mtr. Tested cubes and crushed working for nowNeeds ice maker; ordrng 1 DA82-02696A (Ice maker kit), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/06/2023

"Found the water valve leaks in at ice maker ,and needs new gasket .The front of the ice bucket was taken off by husband.Because the ice draw was front in from water leaking from ice fill tube; ordrng 1 W10830274 (Fridge gasket) and 1 WPW10349187 (Valve) and 1 W11185686 (Ice buck) and 1 W10882923 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Norfolk, MA 02056

Aimee Z.

Job Details: 12/06/2023

Installed new suspension rods and added 6 towels filled on towel setting drained and spunAdvised customer there over loading the washer.Filling more than half way with cloth. Explained when loading leave wash plate exposedAnd even amounts cloths

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/06/2023

"Arrived, began work. Opened box with top and found it was incorrect. Part number is right but packaged wrong. Reordering top. Will install all parts n return visit.; ordrng 1 W11097319 (Top - White)"

We serviced a

WHIRLPOOL WASHER

Model LSR8233EQ0

Near Charlotte, NC 28216

Ryan S.

Job Details: 12/06/2023

"Customer complained unit vibrating and shaking with larger loads. Checks unit in spin a unit functioning correctly. Nothing loose or missing, found suspension springs stretched/ worn. Quoted 292$ for repair. Customer didnt want to repair. Collected trip fee via check."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Stanley, NC 28164

Ryan S.

Job Details: 12/06/2023

"Customer complained of water being left over in disperse tray after running unit . Found little water in disperse tray. Informed customer this is possible with the design of the dispenser tray, the water has to fill up to a certain point be for it empties into the unit. Which can cause water to be left in dispenser at end of cycle. Just dump tray after use. Verified proper operation."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS05

Near Denver, NC 28037

Ryan S.

Job Details: 12/06/2023

"Returned to install new mainifold assembly, hooked up gas and ran all burners to test for proper function and leaks. No leaks detected and all burners working as designed. Verified proper operation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Easthampton, MA 01027

Mike K.

Job Details: 12/06/2023

"Both gaskets rf doors are damaged. Also getting low flow at dispenser. Cs replaced filter and worked for awhile then was slow again. Verified slow flow. Removed filter and flow was fine, was also fine when I put filter back in. Likely something with filter, but ordering housing.; ordrng 1 W11482384 (Housing) and 2 W10407212 (Gasket)s"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Farmington, CT 06032

Jeremy B.

Job Details: 12/06/2023

Found belt broken causing drum not to turn. Installed repair kit all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Southington, CT 06489

Jimmy R.

Job Details: 12/06/2023

"Checked unit an found water leaking from under unit and coming out of the front when running the water dispenser, checked water line going into door and found water line leaking water from where the water line goes into the harness, opened harness and found water line had crimped in half causing it to leak. Cut out broken water line and added a fitting to extend the waterline so it would not kink. Checked water and unit is now dry and all operations are working to specs; used 2 WP2300868 (Fitting) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Southington, CT 06489

Jimmy R.

Job Details: 12/06/2023

"Checked over fridge and found items freezing in left side crisper draw items are frozen like a rock, checked temps and unit is set to 37 in fridge and 0 in freezer ran a diagnostics cycle and checked each damper and fan found dampers opening properly, checked thermistors and found reading correctly. Customer does not have ice maker hooked up and air had no where to go with ice make i think this is causing just that one side of the draw to freeze items, added some tape to left side air tunnel to stop a lot of air from blowing into that draw advised customer to give unit 24hrs so temps can regulate this should help also increased the fridge temp to 39"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found console not responding when trying to start a cycle, ran a diagnostics and found no errors ran a self test cycle and unit went threw as designed. Ran a wash and spin unit went threw and is now functioning properly ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/06/2023

"I replaced all previous ordered parts tested operation found dispenser sensor has failed and washer leaking from valve started yesterday per customer sensor is corroded and broke will need new dispenser assembly to fix. ; ordrng 1 W11413340 (Drawer) and 1 W11413407 (Dispenser housing), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Marvin, NC 28173

Jonathan J.

Job Details: 12/06/2023

"Complaint, making loud, humming noise will not stop runs all the time. I found humming noise was directly correlated to condenser coil rear, right when facing the back of the refrigerator had been damaged during transit, it appears during install unsure when condenser coil to hum also causing rear back panel to hum against compressor Housing. Also found capillary tube. Word attaches to evaporator was rubbing and humming on evaporator cover. Also causing noise. I applied perm and adjusted condenser and evaporator coils. No additional issues found unit is noticeably quieter. ; used 1 212643 (SEALER-GUM) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAS1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/06/2023

Installed new console and reset controls ran a wash cycle and checked all selections. Unit now operating properly and all functions working to specs

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Tolland, CT 06084

Amanda R.

Job Details: 12/06/2023

Replaced right ff door gasket replaced Ff evaporator thermistor and optimized it turned unit on ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR

We serviced a

KITCHENAID M/W OTR

Model KMHS120KPS01

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found bottom light not shutting off when pushing on cntrl panel, checked power to light socket and found cntrl sending 120v to socket all the time control faulty. Replaced control and tested light, light now shutting off and operating to factory specs"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Denver, NC 28037

Ryan S.

Job Details: 12/06/2023

"Retuned to install new control board, stator, clutch and slider. Installed app part and ran agitate And spin. Unit now working as designed. Let customer hear unit running with noise gone. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/06/2023

"Tested washer and found unit would start squealing as soon as a spin cycle is ran, checked transmission and found shaft had dropped down causing it to rub and squeal transmission is also leaking some oil witch is getting on slider and clutch. Will order new transmission, clutch and slider parts tentative p/a ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/06/2023

"Installed new control and checked over operations, unit is now on and control is operating as designed. Checked over all functions and fridge is cooling and working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Ludlow, MA 01056

Roger R.

Job Details: 12/06/2023

"Installed new gear case, basket, tub and wash-plate and slider due to noisy bearing and unable to remove basket from transmission. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Springfield, MA 01129

Roger R.

Job Details: 12/06/2023

"Found unit had a broken belt, quoted for maintenance kit plus labor. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL OVEN

Model KODE500EBS20

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/06/2023

"Checked over unit and found console not responding ran a diagnostics and found errors F6e0 user interface lost connection,f2e1 stuck or shorted key, f1e0 oven user interface failure removed console and checked connections found harness good and connections ok, reattached console and unit started to operate normally heated both ovens and unit stopped and errors our f1e0 interface failure. Unit going to need new interface will order and return with parts. Panel is a special order advised we would call when in to schedule return visit ; ordrng 1 W11600642 (Control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Britain, CT 06053

Jeremy B.

Job Details: 12/06/2023

Water not dispensing. Valve getting power and keeps humming but no water flow. Tried thawing with no luck. Will order and replace water valve and water tank at the same time. ; ordrng 1 W11346622 (Water tank)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Newington, CT 06111

Jeremy B.

Job Details: 12/06/2023

Arrived and found co trim panel powered on but there is no display and will not turn on. Reset power and then dryer started to respond and started working normally. Tested several times and cant find any problems. Ministered supply power while running and its stable. Will order and replaced console and control at the same time. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control)

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Newington, CT 06111

Jeremy B.

Job Details: 12/06/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windham, CT 06226

Amanda R.

Job Details: 12/05/2023

Sense lid/ wash done error the cold water leaking into basket even with unit off on well water has house filter needs new inlet valves ; ordrng 1 W11513255 (Valves)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28214

Robert A.

Job Details: 12/05/2023

"Cx complaint that there is a loud screeching noise while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran multiple manual tests. The noise is only present during agitate, spin works fine. I checked underneath the unit, nothing visibly wrong under the unit. The lid lock had a hard time engaging when I started a normal load. Im ordering a new gear case and control board for the return visit.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Clutch) and 1 W11603810 (Control board)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Mansfield, MA 02048

Aimee Z.

Job Details: 12/05/2023

"No cracks in water lines and Cust just replaced filter.Checked to make sure filter was install properly.Found dripping from disp need water valves also ordering filter head ; ordrng 1 5304524353 (Water valve) and 1 5304529533 (Single) and 1 5304519148 (Filter head), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTASR/AA

Near Enfield, CT 06082

Roger R.

Job Details: 12/05/2023

Complaint is no ice production. Found ice maker full of ice but not harvesting. Tried self test and unit still not harvesting. Will need new ice maker. Quoted $249.99 plus tax for ice maker DA97-07603B and $239 labor rate. ; ordrng 1 DA97-07603B (Ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDBTT79AWB

Near Enfield, CT 06082

Roger R.

Job Details: 12/05/2023

Found unit has broken tabs on console that holds door latch assembly in place. Part is no longer available. Unable to repair unit.

We serviced a

JENN-AIR RANGE

Model KSEG950ESS2

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/05/2023

"Found the bake element cracked, replaced and pre heated 305; used 1 W10779716 (Bake) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Belchertown, MA 01007

Chris B.

Job Details: 12/05/2023

Replaced part and unit running normal. Ran two diagnostic cycles and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Charlotte, NC 28278

Mitch H.

Job Details: 12/05/2023

Upon arrival found ice bin full. Manually tested ice maker. Cycled and filled correctly. Customer says sometimes it will not make ice. Inspected and found door lining indented where it contacts door switch. Not making switch fully. Requesting P&A for left side refrigerator door. Advised customer that door will ship directly to him and he will need to inspect door and call to schedule return.; rqstng P&A on 1 W11435344 (Left refrigerator door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Southwick, MA 01077

Mike K.

Job Details: 12/05/2023

"F7e1 no heat error in history. Ran diagnostic cycle and heater came on properly at end of test cycle. Looks to have errored out from not heating previously, when wash motor wasnt running, and had shit down heating. Running diagnostic cycle resets unit."

We serviced a

FRIGIDAIRE RANGE

Model FEFB89ECA

Near Westfield, MA 01085

Mike K.

Job Details: 12/05/2023

"Unit not baking. 15.9 ohms on heater, only getting half voltage to element. Found bad relay on control.Quoted for control/overlay and labor, denied.Collected for service call only"

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM3

Near Westfield, MA 01085

Mike K.

Job Details: 12/05/2023

"Cs ran unit while out and when came back unit was still running, when it normally wouldve completed by then, no lights on display, unresponsive. Ended up having to Nokia and when plugged back in just went right back to running again.Unplugged on arrival and when plugged in unit went right into washing. Verified interface unresponsive with no lights.Quoted for interface/control"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Thomaston, CT 06787

Jimmy R.

Job Details: 12/05/2023

I left customer a message on the price of the board and when the door would be available I told him to give office a call In the morning he can talk to anyone or randy can help him out with board and whats going on ; ordrng 1 WPW10769076 (Cntrl)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Westfield, MA 01085

Mike K.

Job Details: 12/05/2023

"Unit under 1yr wp warranty per service bench.Complaint of F8e4 error.F9e2, F8e4, fae2 errors in history. Drain motor, overflow and vent errors.Overflow tray is dry, nothing obstructing float. Ran diagnostic test cycle and completed fine, drain operating fine, no vent or overflow errors.Ran normal cycle and filled and went into wash fine, cancelled and drained fine.Cs said they had checked drain tray when had error and was dryordering main control, float.; ordrng 1 W11672039 (Control) and 1 W11545764 (Float switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near Catawba, SC 29704

Jonathan J.

Job Details: 12/05/2023

Replaced parted tested ops no leaks no additional issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Ware, MA 01082

Chris B.

Job Details: 12/05/2023

Complaint that the unit is not dispensing water properly. Found bad filter. Customer will use the unit without the filter because they have a water filtration for the house and they are ok using the refrigerator without the internal filter. Found no issues with the unit.

We serviced a

GE WASHER

Model GTW680BSJ6WS

Near Fort Mill, SC 29715

Jeff L.

Job Details: 12/05/2023

Found inner basket hub busted and broke customer didnt want estimate when they seen the damage immediately said they were purchasing a new machine.Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Fort Mill, SC 29715

Jeff L.

Job Details: 12/05/2023

Trash had got in water valve and would intermittently work. Replaced pad and water valve unit ran and checked okCall complete

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/05/2023

Installed new harness and power cord. All checks ok. ; used 1 PT220 (RANGE CORD 4' 3 WIRE) from stock

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/05/2023

"Return to isnstall new control board. Installed part, ran preheat. Verified proper temps and operating."

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 12/05/2023

"Customer complained agitator broke. Confirmed complaint, top half of agitator broke off at bolt. Ordering agitator and bolt. Scheduled return call for ; ordrng 1 WPW10093672 (Agitator) and 1 WP358237 (Bolt)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/05/2023

"Checked over unit and found frost building in freezer section, items freezing in fridge section and doors not even, fridge deli draw falling down and hard to pull in and out. Addressed door gaskets due to not sealing heated them up to create a good seal added silicone around both top and bottom cabinet to fill in gaps and stop warm air, adjusted doors so they are even and sealing properly cycled ice maker and unit filled and cycled properly. Advised customer to give unit 24hrs so temps can regulate. Checked draw and found left side cracked and rails chipped not holding draw back from falling out, unit will need new draw and rails parts tentative due to rails special ordered ; ordrng 1 WPW10308849 (Meat pan) and 1 W11652044 (Center track) and 1 WPW10468556 (Rail right) and 1 WPW10468555 (Rail)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Indian Land, SC 29707

Jeff L.

Job Details: 12/05/2023

Found dishwasher leaking where the soap dispenser was installed pushed it further down and locked it in place unit ran and checked ok no need to call tech line on this issueCall completeE

We serviced a

WHIRLPOOL MICROWAVE

Model GMC305PDB6

Near Waxhaw, NC 28173

Jeff L.

Job Details: 12/05/2023

"Spoke with Drew at whirlpool tech support (7377760630) also spoke with Jeff at advantage appliance to confirm wiring harness was no longer available.Part#4451926This unit had some kind of major issue I went thru this thing and checked every part with whirlpool tech line. I replaced mag tube, diode,capacitor,high voltage transformer and also replaced some burnt up wiring to the thermal cut out on the mag tube. I also replaced all switches and I did see for the 1st time ever oil come out top of capacitor (see pics) I also checked voltage a LV transformer and it was correct 120 vAt this point with wiring harness not being available I recommend replacement. I have been very thorough with this job wiring is definitely the issue.Call complete"

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