We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Cromwell, CT 06416
Jeremy B.
Job Details:
09/21/2023
Installed new door seal and gasket. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near South Hadley, MA 01075
Mike K.
Job Details:
09/21/2023
"Complaint of thumps when filling. other day with washer running tub was running at same time experiencing loss of pressure and some black gunk coming through faucet. Explained that would be a plumbing issue, not caused by washer.No error codes in history. Ran diagnostic cycle and functioned fine, (verified plumbing is loud when valve turns on/off) everything performed as it should.Recalibrated unit and ran a normal cycle through fill and into wash. Cancelled and drained fine.Suggested water hammer arresters or to speak with plumber. Unit tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hadley, MA 01035
Mike K.
Job Details:
09/21/2023
"Unit covered by wp 1yr warranty per service bench.Unit not draining, found wire broken to pump, repaired wire and unit testing fine."
We serviced a
AMANA WASHER
Model DLW330RAW
Near Northampton, MA 01062
Mike K.
Job Details:
09/21/2023
"Burnt out belt, also when turning basket, bearing/transmission is a bit rough. Rest of components look ok. Quoted for belt with understanding it could buy some more time, but will eventually need transmission, repair would be for both and any components found that need replacement in tear down of unit,which would cost more to replace then a new washer. Call has labor authorization, verified with office does not cove trip/ diagnostic fee.Cs called whirlpool while I was there and they said the code covered trip charge. Spoke with directly.Eric from safety gassy hes only Eric in safety)said the authorization covers trip charge and labor, not parts.Did not collect trip charge as whirlpool directly told me and customer it was covered by authorization."
We serviced a
BOSCH DISHWASHER
Model SHV65P03UC/60
Near Agawam, MA 01001
Mike K.
Job Details:
09/21/2023
Replaced inlet valve and leveled unit. Filled and went into wash cycle fine with no leaks found. Cs to monitor
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Thompson, CT 06277
Amanda R.
Job Details:
09/21/2023
Leaking from motor on sump assembly needs new sump ; ordrng 1 W11416363 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Northbridge, MA 01534
Roger R.
Job Details:
09/21/2023
"Used nitrogen to checks for leaks and unit held 35 psi for 10 minutes then I removed the compressor and filter drier. Installed new filter and drier and compressor. Purged system with nitrogen once more and then pulled a vacuum. The vacuum held for 5 minutes as well. Recharged with 68g R600; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504415 COUPLER 8.5/8 NR MS 00 , and 1 W11504433 COUPLER , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Worcester, MA 01606
Roger R.
Job Details:
09/21/2023
"Found frozen and clogged defrost drain tube. Cleared and checked, all okay."
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Worcester, MA 01605
Roger R.
Job Details:
09/21/2023
"Checked unit and found error codes regarding motor problems. And unbalanced loads. Checked all operations and functions check normal. Ran diagnostic and calibration cycles. Replaced actuator and capacitor retested, all okay. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holden, MA 01520
Roger R.
Job Details:
09/21/2023
"Installed all parts ordered due to noisy and shaking during spin cycle. ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W10752283 WASHPLATE , 1 W11130362 SUSPENSION , and 1 W11454734 GEARCASE"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Auburn, MA 01501
Roger R.
Job Details:
09/21/2023
Installed new freezer gasket. Heated to allow proper sealing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Northbridge, MA 01588
Roger R.
Job Details:
09/21/2023
Customer complaint should have been not cooling properly. Found unit not cooling properly and evidence of a failing sealed system. Poor cooling and weak frost pattern. Unit will need a new compressor and filter. Will order and return. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Twotimeframe (Compressor job)
We serviced a
KITCHEN AID RANGE
Model KESC300HWH1
Near Simsbury, CT 06089
Gary V.
Job Details:
09/21/2023
"Inspected and found multiple problems, main acu shorted make/break relay broken, open broil element, open panel fuse and left front and right rear burner switchs broken, found multiple parts NLA."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Harwinton, CT 06791
Ruben C.
Job Details:
09/21/2023
Helper complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
09/21/2023
Found door hinge broken causing door to fall down hard. Replaced both door hinges and tested all checks ok. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Woodstock, CT 06281
Amanda R.
Job Details:
09/21/2023
"Complaint that first time using it after I replaced motor smelled burning smell ran drain and spin not smelling explained it could be the factory oil and it needed a few times to burn off spinning normally ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11550891 AGITATOR , and 1 WPW10006384 BELT"
We serviced a
GE REFRIGERATOR
Model PFCS1NJWASS
Near Mansfield, MA 02048
Aimee Z.
Job Details:
09/21/2023
"Installed new ice maker covered floor with piece plastic.Asked Cust where shut off was they didnt know . Pulled the fridge out slowly Found the copper went through floor. Was a finished basement.Found a shut off under sink 1/4 inch went to shut off doesnt shut off and wont turn with out spraying.Cust having replaced by plumber.*****Cust Will call when they have the shut off replaced, so we can install the water valve to fridgeLeft part with Cust*****; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jeff L.
Job Details:
09/21/2023
Replaced all parts ordered put unit into service mode 57 unit cycled and harvested. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/21/2023
"Replaced all 3 parts ran unit on 1 minute twice with glass of cold water and it run and turned WITHOUT any noise present. All parts have been replaced twice, at this time unit is running and operating normally. Unit ran and checked okCall complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/21/2023
Found water not cut back on after delivery. Explained to customer this is their 1 free customer education call. I if we come back out due to water being cut off a house supply they would be responsible
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/21/2023
Found lower spray arm broke the plastic melted and arm laying on bottom of dishwasher. Needs a new lower spray arm for good repair.Part#W11550888Will return 9-29-23 pm; ordrng 1 W11550888 (Lower spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/21/2023
Some how some way this customer got rescheduled and I did not have the ice maker. Spoke with Jenn and she said its hasnt been received yet. To make this a good repair I wanna put all parts on at the same time. Please call the customer to complete call when ice maker comes in.Last time I spoke with Lisa about these ice makers they were on B/O; dspstn on spec-tagged invntry: 1 W10846539 FAN
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Union, CT 06076
Amanda R.
Job Details:
09/21/2023
Not cleaning good showed customer where filter is customer cleaned filter
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
09/21/2023
"Found the wheel to cam off bolt was loose, replaced the hub bolt and testedWith load of towels. To get them running Also needs new suspension rods4 towels was touch inf the floor.; ordrng 1 W11396716 (Suspension rods), used 1 W10721967 (Cam kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Franklin, MA 02038
Aimee Z.
Job Details:
09/21/2023
Found the element burnt out Needs new element. BakeReplaced with ts and pre heated complete; used 1 W10779716 (Bake element) from stock
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Stafford, CT 06076
Amanda R.
Job Details:
09/21/2023
Unit not starting has correct power at terminal block all fuses have continuity belt good timer bad ; ordrng 1 WE04X25280 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Mansfield, CT 06268
Amanda R.
Job Details:
09/21/2023
Left freezer rail not rolling smoothly defrost drain clear replaced both freezer rails operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Catawba, SC 29704
Jonathan J.
Job Details:
09/21/2023
"Complaint no power to ui ui is completely unresponsive. I found ui has no voltages ac nor dc coming off of main control I found control has a very foul odor as well. Leds are working refrigerator has proper voltages getting to it 124.3 vac I found sealant foam is everywhere. Im ordering main control and ui to fix. Unit is not getting cold has a burning odor, electrical and nature coming from control panel box area. Locating the dance that are in the freezer door upon arrival as well. ; ordrng 1 W11620204 (Control) and 1 W11623068 (Ui)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/21/2023
Complaint flame going out between low and medium on central burner also flame pattern is not complete on center burner. I verified complaint will need valve burner and cap assembly. No additional issues found at this time. ; ordrng 1 W11246817 (Valve) and 1 W10811599 (Burner) and 1 W10819916 (Cap)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Agawam, MA 01001
Mike K.
Job Details:
09/21/2023
"Drain motor is not running. Measuring 11vac at pump.Verified voltage should be at 120vac. Ordering control; rqstng P&A on 1 W11225084 (Control), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HB07
Near Agawam, MA 01030
Mike K.
Job Details:
09/21/2023
"Replaced support ring and tested unit, turning smoothly with no issues"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/21/2023
Complaint middle rack has fallen on the right hand side will not stay in holder. I found holder clip had fallen and gotten into the bottom of the dishwasher. A secured holder clip installed rack back into slide rail. No additional issues found everything is working properly customer also complained that the rear tine on the lower rack. Its an adjustable tine had come out and was no longer staying in position at resecure time tested operations no additional issues found without either dishwasher is operating normally with no further issues.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/21/2023
"I replaced everything ran a diagnostic cycle test number 12 test completed successfully with no error codes displaying everything is working properly. As of now power button does seem to be a little slower in responding per customer, but is functional."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Windsor, CT 06095
Gary V.
Job Details:
09/21/2023
"Installed new main acu and new ice maker, cycled and ice maker filled with water, please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Tolland, CT 06084
Gary V.
Job Details:
09/21/2023
"Inspected and found ui panel not responding and replaced with new panel, cycled and tested fine."
We serviced a
GE WALL OVEN
Model PGS960SEL3SS
Near Suffield, CT 06093
Mike K.
Job Details:
09/21/2023
"Heating issues lower oven, gas unit. Found weak bake igniter, tried lighting for 30+ seconds without igniting in testing.Quoted for igniter/labor and leveling unit. Approved. Replaced igniter and lighting around 10s, preheated to 350 fine. Used large pan to try and level unit and is different at each burner. Large front I back grates, unit is pinched into counter so not much available for leveling, found best compromise I could on position for all burners.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB5601AWQ1
Near East Hampton, CT 06424
Jeremy B.
Job Details:
09/21/2023
Found knock out still in disposal causing no drain. Knocked out and now draining. Adjusted legs so door closing properly. All checks ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Coventry, CT 06238
Amanda R.
Job Details:
09/21/2023
Not advancing past wash sometimes shifter fault replaced actuator started normal cycle advanced normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Charlotte, NC 28213
Vincent O.
Job Details:
09/21/2023
"Upon arrival found compressor running fine. Compressor has been replaced before. Attached gauges and found that unit has no Freon. System leak. Ordering evap. Charged system to help get customer operating until return. ; ordrng 1 W11536253 (Evap), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W10507884 COMPRESSOR , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Charlotte, NC 28269
Vincent O.
Job Details:
09/21/2023
Found outer glass separated and missing all screws from bottom. Removed door and reinstalled screws. Verified glass is secure. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Huntersville, NC 28078
Vincent O.
Job Details:
09/21/2023
Installed new control. Tested and verified proper operation. All functions check ok.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Huntersville, NC 28078
Vincent O.
Job Details:
09/21/2023
Found unit leaking from hot side inlet valve. Replaced valve. No leaks. Tested and verified proper operation. All functions check ok. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, MA 01077
Mike K.
Job Details:
09/21/2023
"Replacement gasket is too short, corners with flaps were not cut and are longer then cross section of gasket. Installed old gasket enough to stay and seal ( tear out version) Reordering gasket. Also ordering u/i as logic circuitry is on that board.Instructed cs on how instant thermostats measure air temp and not product temp, which can be misleading.Replaced control and rf thermistor.Office to contact cs when parts come in with authorization, to schedule return.; rqstng P&A on 1 Wpw10460580 (Gasket) and 1 W11082783 (U/i)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB02
Near Enfield, CT 06082
Gary V.
Job Details:
09/21/2023
"Inspected and found ff air damper stuck open, replaced with new air damper and cycled, allow 24-48 hours for temps to regulate."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, SC 29707
Mitch H.
Job Details:
09/21/2023
"Removed and replaced dual water valve. Entered diagnostics, ran test 57 for ice maker harvest, completed properly, ran test 45 for valve test, operating properly. Tested dispenser, all good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Troutman, NC 28166
Mark C.
Job Details:
09/21/2023
Installed new shield customer is requesting a replacement kick plate due to mold on the insulation.; ordrng 1 W11545318 (Plate) and 1 W11550992 (Plate) and 1 W11573704 (Insulation) and 1 W11573700 (Insulation)
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Farmington, CT 06032
Ruben C.
Job Details:
09/21/2023
"Installed knob unit needs timer will not turn ordering timer putting into p/a timer is what cracked knob; rqstng P&A on 1 WE04X24551 (Timer), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Newington, CT 06111
Ruben C.
Job Details:
09/21/2023
Checked unit could not duplicate issue with water over flowing advised if happens again take video
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near West Hartford, CT 06117
Ruben C.
Job Details:
09/21/2023
Checked unit found float switch harness at the control disconnected not sensing switch reinstalled tested operation normal
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Hartford, CT 06112
Ruben C.
Job Details:
09/21/2023
I checked unit ran diagnostics did have error code for long fill but ran component test normal getting both waters flowing ran rapid wash up to 19 min filled and refilled normally pressure is normal possible pressure switch on board gave cust estimate for control ;they need to think about it Cllctd $137.19 cash
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near West Hartford, CT 06117
Ruben C.
Job Details:
09/21/2023
"Checked unit found gearcase making screeching noise basket is off center and also found some cycles on control not working could not get washplate off ordering basket. Gearcase washplate rotor and stator and clutch 2 time job; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10752187 (Screw) and 1 W10902814 (Washplate) and 1 W11178227 (Basket) and 1 W10915701 (Rotor) and 1 W10915700 (Stator), ordrng 1 W11419171 (Control), rqstng P&A on 1 Time (Extra time)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bristol, CT 06010
Chuck M.
Job Details:
09/21/2023
Installed all ordered parts and tested. Washer is working. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11428524 CAPACITOR
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS8
Near Tega Cay, SC 29708
Mitch H.
Job Details:
09/21/2023
"Replaced panel and user interface. Plugged unit back in, tested functions operating properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Tega Cay, SC 29708
Mitch H.
Job Details:
09/21/2023
"Checked and confirmed error. Removed HMI. Per service pointer W11436350, disconnected and reseated ribbon cables. Reassembled, cleared error code, tested HMI, all buttons and functions operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Clover, SC 29710
Mitch H.
Job Details:
09/21/2023
Tested and found door latch not working. Quoted customer for repair. Collected for full amount. Scheduled return for 9/28 12-5; ordrng 1 WPW10653840 (Door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28115
Vincent O.
Job Details:
09/21/2023
Found moisture on top of freezer door. Customer says has to be wiped every day. Found moisture build up due to poor insulation in door. Order and replace freezer door. Also found damper motor making loud noise during operation. Order and replace damper. ; ordrng 1 W11436967 (Door) and 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Charlotte, NC 28216
Robert A.
Job Details:
09/21/2023
Cust described ff door swinging open too far. Also noise with IM bucket fullDoor was working normally opens normally with weight of material. Ice build up under bucket coming from bad dispenser seal. Ice maker ran through test mode normally. Needs dispenser Assy. ; ordrng 1 W11423781 (Dispenser assembly)
We serviced a
ELECTROLUX DRYER
Model EFME617STT0
Near Charlotte, NC 28209
Ryan S.
Job Details:
09/21/2023
"Customer complained unit vibrating bad. Took unit apart and didnt see any issues with drum rollers. Found a lot of lint buildup in fan blower area. Removed it and. Noise reduced. It still a little noise present. Told customer she needs new fan wheel , pully and belt and motor."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28273
Ryan S.
Job Details:
09/21/2023
Customer complained of beeping. Was took to apartment and found oven. Checked error code f2e1 and unit beeping. . Found scodS254EE. Customer said he was told he didnt have to pay trip fee or any fee. Called Randy and Randy said to just order part. Informed customer office will call when part comes in. ; ordrng 1 W10894098 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FJS00
Near Farmington, CT 06032
Chuck M.
Job Details:
09/21/2023
"Customer complaint is that refrigerator is not cooling. Inspected and found no frost pattern on evaporator. Condenser fan, evaporator fan and compressor are running. Sealed system issue. Quoted P&L."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, NC 28037
Mark C.
Job Details:
09/21/2023
Unit not heating due to an open thermal cutoff. Replaced cutoff unit is fully operational.; used 1 279816 (Cutoff) from stock
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED4851EW1
Near Iron Station, NC 28080
Mark C.
Job Details:
09/21/2023
Unit makes a rattling noise due to a warn roller. Installed dryer repair kit unit is fully operational.; used 1 4392065 (Repair kit) from stock
We serviced a
WHIRLPOOL DRYER
Model WED7300XW0
Near York, SC 29745
Mitch H.
Job Details:
09/21/2023
"Checked and found rollers and idler making noise. Disassembled dryer, installed dryer kit. Reassembled, tested, dryer now operating quietly and properly.; used 1 4392067 (Dryer kit) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB2
Near Mansfield, CT 06268
Amanda R.
Job Details:
09/21/2023
Complaint top rack hard to pull out of rear manifold door squeaking when opening and closing everything needs to be used and worn in
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Plainfield, CT 06354
Amanda R.
Job Details:
09/21/2023
F2e1 f0e9 f0e5 f0e3 F8e1 complaint console turning on by itself I plugged unit in and it started filling basket with water through dispenser fill gear case leaked oil underneath and motor would need new controls and gear case job
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details:
09/21/2023
Removed broken switch and replaced with new switch. Unit light is working as designed.Showed customer and advised on usage. Customer oked repair.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Stanley, NC 28164
Mark C.
Job Details:
09/21/2023
Unit is not responding due to a faulty control installed new control however the display will not activate.; ordrng 1 W11600651 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Charlotte, NC 28205
Vincent O.
Job Details:
09/21/2023
"Upon arrival found unit cooling properly. Temps good in both compartments. Customer thought unit had been unplugged this whole time. As previous tech replaced start device. Possible issue? Unit is working at this time. Spoke with randy. No need to tap system unnecessarily. All functions check ok. Instructed customer on proper use and operation as unit is in a garage. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28262
Robert A.
Job Details:
09/21/2023
Unit unplugged on arrival. No cool is complaint. Plugged unit up and ran fans are running compressor is cutting out. Will not stay on after changing start device.need new compressor. ; ordrng 1 W11580057 (Compressor)
We serviced a
KITCHENAID OVEN
Model KFGG504KPS3
Near Charlotte, NC 28213
Robert A.
Job Details:
09/21/2023
"Checked door and was in specs with gaps, range of movement and vertical and horizontal lines. Door was working normally. Door panel has nothing to do with gasket seal. Door gasket and seal is normal . Visually door looks normal and compares with other units as normal in design. Explained to cust about normal heat at door and at gasket that door will not seal air tight. Some lose of heat there is normal. Customer oked explanation Left parts with customer."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/21/2023
"Confirmed ceramic element holder broken. Installed new holder, all operating properly."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/21/2023
Removed and replaced dented washer top. Washer operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
09/21/2023
Customer canceled at door says she has a Best Buy extended warranty. Best Buy told her over the phone there would be no charge for todays service per customers claim.
We serviced a
MAYTAG WASHER
Model MVWB755DW1
Near Suffield, CT 06078
Gary V.
Job Details:
09/21/2023
"Inspected and found Gearcase broken and slider broken, quoted and he will call."
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Indian Land, SC 29707
Jonathan J.
Job Details:
09/21/2023
Customer has experienced boil over underneath cooktop center burner has a thick coating of burnt food debris on orifice holder I cleaned burner base and cleaned ignitor as ignitor was sparking straight down. Due to boil over orifice holder has become damaged causing orifice issue unit will need holder ignitor spring clip and bracket to fix. Advising customer to seek second opinion as boil over issues are non coverage issues. Whirlpool file number 7737383702; O-emld tckt
We serviced a
JENN-AIR COOKTOP
Model JED8430BDB
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/21/2023
Found burner and switch burnt up both needs to be replaced the filter is old and customer wants a new one. This is a down draft please allow 2xframe for this job. Rescheduled customer for 9-29-2023 has to leave at 1130 am please have customer up top of my route if possible; ordrng 1 WP74008248 (Switch) and 1 W10823703 (8 burner) and 1 WPY706012 (Filter) and 2 2xframe (2xframe)s
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/21/2023
Replaced fan motor unit ran and checked ok. Customer could not speak English and maint. Not aroundCall complete; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Mark C.
Job Details:
09/21/2023
Door skin damage in box reordering part.; ordrng 1 W11400261 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Suffield, CT 06078
Gary V.
Job Details:
09/21/2023
"Inspected and found inlet valve stuck open, replaced with new valve and cycled, tested fine now.; used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Charlotte, NC 28278
Ryan S.
Job Details:
09/21/2023
"Customer stated unit is spinning too early said it wasnt doing that at first. Ran normal cycle and unit is working as designed. Informed customer unit will spin and agitate some before and while filling the unit. Customer said she didnt think it did that at first. Found no error codes. Ran service diagnostic and all functions working as designed, looked under unit to very proper operation of parts. verified proper operation. Informed customer unit is working as designed and will agitate while filling , and during sensing it will run though a check of all functions."
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Charlotte, NC 28212
Robert A.
Job Details:
09/21/2023
Has bad thermal needs new. Other thermals heater is good. Voltage was correct ; ordrng 1 W10900067 (Thermal)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details:
09/21/2023
Issue with setting power for upper oven but lower oven comes on instead. F6E4 ui to control status. Same issue as before. Ui and both acu for ovens. Turned ovens on set temps at 350 both did reach 350. Called techline advised customer to hook up WiFi and download updates Unit is working as designed. Sr 7737378373
We serviced a
MAYTAG WASHER
Model mvwc555dw1
Near Norfolk, MA 02056
Angel R.
Job Details:
09/20/2023
"Could not remove wash plate, customer has already ordered parts. Worn out hub, customer says he will do the job himself he just wanted assistance in removing wash plate."
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW0
Near Davidson, NC 28036
Vincent O.
Job Details:
09/20/2023
Upon arrival found unit stuck in drain and not draining. Unit full of water and door locked. Unlocked door. Attempted to drain. No drain. Removed tons of debris from drain trap. Tested again. Unit is now draining but will only drain for a few second before initiating f5e3 door lock issue. Even when draining it is still very slow. Unit will need drain pump and door lock replaced. This is customer abuse and is not covered. ; rqstng P&A on 1 W11458345 (Drain pump) and 1 W11565030 (Latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WFW8540FW1
Near Belchertown, MA 01007
Chris B.
Job Details:
09/20/2023
"Complaint that the washer would not open. Found error codes F3E1, F8E3, F6E3, F9E1. Found unit not responding to diagnostics tests nor sensing /filling. Bad control board. Customer will find another alternative. Collected trip fee."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2957AEW
Near Charlotte, NC 28273
Jeff L.
Job Details:
09/20/2023
Found evaporator froze up and not defrosting the heater has just been replaced there was no power coming to heater Will return 9-25-23 pmPart#ADC5988; ordrng 1 ADC5988 (Adc board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Charlotte, NC 28269
Robert A.
Job Details:
09/20/2023
Light will not shut off. Replaced board and unit light is still on. Changed bulb with reg bulb and light will not shut off. Needs door. ; ordrng 1 W11371547 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details:
09/20/2023
Unit RF section switch is broken. Needs new. ; ordrng 1 W11384469 (Switch)
We serviced a
KENMORE DRYER
Model ="417.98042700"
Near Franklin, MA 02038
Angel R.
Job Details:
09/20/2023
"On troll board is defective, buttons are being triggered on their own. Could not run machine. Customer decided to buy a new unit."
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, MA 02038
Angel R.
Job Details:
09/20/2023
"Ice machine was off, turned it on and tested it. Motor turned and fill was ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28216
Robert A.
Job Details:
09/20/2023
Found loose wire connection on evap fan harness. Repaired connection.Defrost issue related to harness connection. After repair unit is working normally advised maintenance temps will regulate within 24 hrs.
We serviced a
SUBZERO REFRIGERATOR
Model 511
Near Suffield, CT 06078
Gary V.
Job Details:
09/20/2023
"Inspected and found upper freezer bin not engaging door switch causing freezer fan to not run, it fell off the track, adjusted upper bin and cycled, fan came back on. Unit is almost 30 years old and has tremendous rust everywhere. Took pics."
We serviced a
AMANA REFRIGERATOR
Model ASI2275FRW00
Near Enfield, CT 06082
Gary V.
Job Details:
09/20/2023
"Inspected and found air lock in water line to fridge, after pulling filter out and reinserting, water started working. Other issue that customer will fix is water connection is connected to hot water line in basement."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Davidson, NC 28036
Vincent O.
Job Details:
09/20/2023
Installed new dispenser and tub ring. Tested and verified proper operation. No leaks. All functions check ok.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFSS6KKYESS
Near Franklin, MA 02038
Angel R.
Job Details:
09/20/2023
"Found fan motor on evap cover seized, also baffle motor dead in the closed position. Got some frosting behind evap cover. Sent customer quote but he stated he will most likely end up buying a new refrigerator since this one is nearly 12 years old."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
09/20/2023
Retuned to install new timer and knob. Installed parts and ran unit verified proper operation.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, NC 28052
Ryan S.
Job Details:
09/20/2023
Upon arrival found pigtail and terminal block short. Replaced terminal block and hooked up new pigtail customer had bought. No power going to wall outlet and outlet wasnt put together. Couldnt check unit but terminal is repaired. Informed customers to get landlord or electrician to finish fixing power to outlet for dryer. Called safety to document findings and repair. 7737363659; used 1 279320 (TERMINAL BLOCK) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, NC 28052
Ryan S.
Job Details:
09/20/2023
"Customer complained unit coming on but drum not spinning, said he heard a pop sound. Found motor had malfunctioned and motor pulley at tip of motor shaft where belt connects to motor had broken and ruined threads of motor. . Replaced motor from ts. And ran unit. Unit now working properly. ; used 1 279827 (MOTOR) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Charlotte, NC 28210
Mitch H.
Job Details:
09/20/2023
"Arrived, found that refrigerator is in an office building. Tapped system with piercing valve, no refrigerant coming out. Attempted to charge with nitrogen, would not take charge. Believe system is restricted. Spoke with Megan, explained what needed to be done. She said we are not allowed to use a torch in building. Can use LokRing. But still not accessible. Megan is going to coordinate with building services to have refrigerator moved to loading dock so that work can be performed. She will call to reschedule once she confirms moving unit.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near East Longmeadow, MA 01028
Roger R.
Job Details:
09/20/2023
SR 77376312 unit still frosting in freezer called tech support was told to apply silicone to area with gaps. Will need to obtain food grade silicone and return to seal gaps I did not have part number for silicone. ; saved tckt