Installed freezer and FF doors. Checked ok.

"Tested and ran dishwasher for several minutes. No leaks found. Checked door gasket, in good condition, no issues found with gasket or bottom seal. Checked pump/motor and drain. No problems found. Unable to duplicate complaint. Advised customer that if problem returns to take pictures and video if possible to give us as much information as possible."

"Checked and tested washer. Ran diagnostics, found long fill error code. Tested inlet valve, found cold water flowing very slowly. Needs inlet valve. Quoted customer for repair. She approved repair. Replaced valve from t/s. Reassembled, ran calibration and tested valve. All operating properly. Collected for service on CC; used 1 W11210459 (Valve) from stock"

"Inspected and found front door panel rusting and blemished, replaced panel and cycled, tested fine."

"Inspected and found unit will start but then stops running and wont fill, unit having intermittent voltage from control board, ordering main acu, wash pump and cover, and will return. ; ordrng 1 WPW10455271 (Cover) and 1 W11025157 (Wash pump) and 1 W10906428 (Main acu)"

"Inspected and found frost build up in freezer, and glides binding, cleared frost away and adjusted freezer draw glides, cycled, tested fine."

Customer complaint is that dishwasher was not cleaning properly leaving food debris in tub and on dishes. Also a food smell was present. Inspected and found filter needed to be rinsed. Cleaned filter and ran diagnostics cycle. Found water was not hot enough entering dishwasher. Ran hot water at sink for about 20 seconds and water got hot enough. Explained water temperature value to customer and advised customer to run hot water at sink before starting dishwasher and to maintain rinse aid.

Customer complaint is that oven over heats and starts beeping until power is removed at breaker. Cooktop overheated and burned bottom of tea pot and melted cooktop glass. Took pics. Ran diagnostics and found fault codes F2e0 key pad disconnected. F2e1 stuck key. Tested oven sensor and it checked ok. Ordered control board control panel thermal fuse and cooktop all P&A. ; rqstng P&A on 1 W10808299 (cooktop) and 1 W11034444 (panl-cntrl) and 1 W11100619 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 2 ExtraTimeFrame (Extra Time Frame)s

"Complaint, six smoke coming out from underneath cooktop was using front right burner when issue occurred. Everything else is working just fine. I found front right burner element had experienced a thermal event spectacularly unit will need surface element and switch. No safety issues found at this time. No property damage. No personal damage either. ; ordrng 1 W11517959 (Element) and 1 W10917724 (Switch) and 1 WPW10312185 (Switch)"

"I replaced drain pump and wiring harness, tested operations navigational issues found everything is working normally. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"

"Checked and found condensation and ice on inside top of freezer door and liner. Checked door gasket, making proper contact and seal all around. Can feel soft spot on door liner. Believe there is a void in foam insulation. Humming noise coming from evaporator fan cover vibration. Ordering freezer door and gasket. Advised customer that door would ship directly to him and he would need to inspect door and call to schedule return.; ordrng 1 LW11258473 (Freezer door) and 1 W10136735 (Door gasket)"

Tested and cycled ice maker. Found it operating properly. Completed cycle and filled normally. Ice in bin. Customer says that it makes ice but doesnt keep up with their usage. Explained that with 5 people using a lot of ice that this ice maker may not keep up with usage. No other issues found.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

"Customer complaint was not a power or fill issue she wanted to know if anything was missing from dish racks also if unit was installed properly. All checked ok, nothing missing. Went into diagnostics and checked for error codes, found none. Ran test cycle, machine is working as intended."

"Found evap in RC frost free and with some condensation dripping on it. Temp came in at 45 degrees. Checked UI at pantry and it is working ok. Found condensation throughout slides and bottom bin of freezer, door is sealing properly. Temp came in at 20 degrees, had very little frost. Ran test 4 and checked ok also leveled unit as it was sitting unleveled on the right side. Spoke to Mike recommended booking a sealed system tech and ordering the RC evap and doing a leak test.; ordrng 1 W11578026 (Evaporator)"

Found both doors on dispenser broken. Replaced and tested all checks ok. ; used 1 W10861000 (DISPENSER) from stock

Cx said she is getting the unit replaced. I did not diagnose the unit.

"Found gearcase leaking oil and suspension rods having more travel than acceptable. Will need new gearcase, slider and suspension rods. ; ordrng 1 W11130359 (Suspension) and 1 W11393685 (GEARCASE), used 1 W10734521 (SLIDER) from stock"

Customer complaint is that dryer was squealing during cycle. Inspected and found idler pulley and rollers were worn. Replaced with repair kit. Tested and showed customer it works. Dryer vent was crushed causing restricted air flow. Informed customer. ; used 1 4392065 (DRYER REPAIR KIT) from stock

Installed new center vent cover.

Found motor cover rubbing on transmission pulley when full of water in clean cycle. Added 2 washers WP488881 under motor cover to allow additional clearance.

"Found failed thermal fuse at blower, replaced and checked. ; used 1 WP3392519 (THERMAL FUSE) from stock"

Installed new compressor and evaporator due to poor cooling.

Dishwasher not draining. Found pump clear but seized. Replaced and tested all checks ok. ; used 1 W11412291 (DRAIN PUMP) from stock

Fresh food door gasket not sealing. Heated and reshaped gasket all checks ok.

"Not cooling properly either section. Found evap clogged with frost, defrost thermostat is closed, put into defrost. Defrost thermostat had opened in the heat of steaming clear, found loose connector to defrost heater, reconnected and jumped thermostat, put into defrost and verified defrosting, since was closed and opened when warmed thermostat looks to be fine. Just needs to be defrosted and with heater reconnected should function fine. Switched defrost mode to 8 hour. Called landlord, approved labor charge"

"F8e0 error only error history, cleared.Turned fan by hand, no obstruction.Ran bake cycle and verified fan operation reached 350 preheat temp with no error. Fan did not come on, errored when hit 185.Replaced fan and same, tested fan from control, read 69 ohms and tech sheet said should be 115, one replaced was open. Getting no voltage from control to fan.Will order blower fan to ensure working properly, quoted for control/labor. Accepted. After hours, office will contact to schedule return time, let them know it would likely be early next week.Collected replaced fan for credit.; ordrng 1 W11082269 (Main control), used 1 W11107275 (Blower fan) from stock"

"Replaced icemaker, ran harvest fine and filled fine. Cs to monitor."

Replaced hinge assy and operating properly

F8e1 long fill F3e2 inlet valve f0e3 overload f2e1 Ui stuck button not filling with water replaced inlet valves tested filling normally ; used 1 W11165546 (VALVE) from stock

"Making chirping squealing noise the rear right wheel bad and idler pulley bearing bad replaced both tested operation normal ; used 1 DC93-00634A (IDLER PULLEY), and 1 DE7523 () from stock"

Installed new main wash pump and sump assembly. Checked operation and all okay ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

"complaint not washing dishes properly. Condensation building up issue occurred about a week ago not drying dishes. I found F7 E1 error code in diagnostics history. I found odor is caused by heavy bacterial, gross sulfur in the well water. I found spray arms were completely clogged with bacterial growth I cleaned I spray arms. Heating element is now working fine after clearing. Error codes from diagnostics history. Dishwasher is now washing properly as well. I also found dispenser was broken replaced dispenser. Also found wash motor had a locked impeller. I replaced some new additional issues found ; used 1 W10861000 (DISPENSER), and 1 W11665769 (MOTOR/SUMP) from stock"

"Replaced switch harness and control board u/I.Operated light 25+ times and worked properly., all burners working properly. Put unit into bake and preheated to 350."

Replaced ice maker ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

Customer complaint is that right side display has error F47 communication error. Inspected and found fuse open on module. Ordered module per service pointer. ; ordrng 1 W10857232 (module)

Installed new motor. Tested and verified proper operation. All functions check ok.

Unit is not operating due to a faulty control.; ordrng 1 W11400681 (Pcb)

Unable to recreate issue unit is fully functional.

Installed new drip tray unit is fully operational.

Customer states unit has stopped working. Unit has power and is operating however the unit states replace filter and run clean cycle. Ran clean cycle placed unit into max ice and awaited the first round of ice. Unit is fully operational. Instructed customer on the proper use and care of the unit. Cleaning procedure is listed on page 11 of the use and care manual.

"Complaint dryer, making noise. I found a key or stuck in the felt seal, lots of coins as well. I tested operations no abnormal noises found or heard other than normal vibrational noise. No safety issues found no concerns found either at this time dryer vent going out is slightly restricted causing higher than normal vent temperatures."

"New issue, cs says unit is not drying.Ran diagnostic cycle, heater verified as operating.Diagnostic cycle would have reset unit, possible intermittent issue. Ordering control and owi sensor; ordrng 1 W11637581 (Control)"

"Wheels on lower rack all broke off. Left rail came apart and rack falling, u/i all lights not working properly, door gasket not making good seal.Control panel is special order, so office will contact cs when parts come in to schedule return.; ordrng 1 WPW10501715 (Control panel) and 1 W11259785 (Left side rail) and 4 W10195416V (Rack wheels)s and 1 W11177741 (Door gasket)"

"New door icemaker does the same, self test not functioning, disconnecting/connecting harness results in icemaker moving slightly a couple times and then nothing.Also has had another failure of craft icemaker, had jammed again, not releasing cubes, once cleared ran test and filled fine, not over filled.Quoted for craft icemaker, control and harness.; ordrng 1 AEQ73449910 (Craft icemaker) and 1 EBR32881201 (Pcb main)"

"Customer complaint is that ice maker stopped making ice for about a week and ice maker tray continuously ran. Customer turned off ice maker for it to stop. Customer turned ice maker back on this AM and it cycled, dropped cubes and filled. Ordered ACU P&A ; rqstng P&A on 1 W11212392 (cntrl-elec), states that autho needed"

Found evap fan motor making a loud noise when starting up. Housing and blade are secure and nothing is loose or vibrating this is internal with the fan motor CUSTOMER WILL BE HOME AFTER 330Part#W11024089; ordrng 1 W11024089 (Evap motor)

Found leak in system customer is going to buy new unit.Call complete

Upon arrival I found fridge in defrost the unit kicked out of defrost on its own and all components of ss fired right up. The evaporator fan motor is operating normal. The only thing I can come up with is maybe its intermittent and control is not kicking unit back on after defrost. Going to order a control for this unit as a precautionary measure.Part#W11562260; ordrng 1 W11562260 (Control)

Washer making loud noise. Found rotor bolt all the way out sitting on floor. Found rotor and stator damaged. Shaft in gearcase has a lot of play.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator) and 1 W11611671 (Cap)

"Inspected and found pressure system fault and long drain fault, pressure hose damaged from rubbing on tub and drain pump is very loud, will submit estimate and call.; rqstng P&A on 1 WPW10605427 (Drain pump) and 1 W10903220 (Air dome) and 1 W11044559 (Pressure hose) and 1 WPW10448876 (Pressure switch)"

Customer complaint is that oven does not heat too temp. Inspected and found bake element open. Ordered bake element. ; ordrng 1 W10779716 (elmnt-bake)

"Installed parts, tested ok."

"Complaint dryer, making a knocking noise during operation. Does not matter if its loaded or not. Noise never goes away. I suspect out of the motor is what is causing the noise while its in use or drum is out of round. I am ordering motor blower wheel. Housing is seized. Appears to have been thread locked. May have to cut shaft of motor off. Im ordering a drum drum will be shipped directly to the customers house customer to inspect drum for any damage broken plastics, flat out of round issues, felt issues and then call our office when parts come in.; ordrng 3 WP489463 (Screw)s and 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 1 W10545923 (Drum) and 1 W11549461 (Motor)"

"Complaint agitator, nor tub will spin. When it does its making a horrible noise. I found safety guard/ belt guard was missing its screws. screw holes are damaged on gearcase. Not allowing new screws to fit unit will need a gearcase to fix issue a cam drive belt and agitator to fix along with associated parts. No additional issues found no error codes and fault history I performed a calibration procedure. Everything else is operating normal. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Sheild) and 2 W11573574 (Screw)s and 1 W11449840 (Gearcase) and 1 W11510461 (Washplate)"

"Checked and found heater support missing and heater hanging down. Ordering support clip. Got voicemail when I called, left message. No one at house but house was open for me to check. Office will need to call to schedule return when part arrives.; ordrng 1 W10909479 (Support clip)"

When I opened touch panel I found it damaged on corner (see pics) told customer we will reorder parts and office will call customer when part comes in.; O-emld tckt

"Removed and replaced float switch, arm and holder. Tested dishwasher and checked for leaks. Operating properly and no leaks found."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Customer complained lid lock broke. Upon arrroval found lid lock broken off and bezel broken at one side. The plastic where the bezel meets the lid lock was broken on both. Installed new lid lock and was able to temporarily put lid lock to old bezel but needs new bezel. Ordering bezel. Scheduled return call for 9-28-23 am. ; ordrng 1 W11545554 (Lock bezel), dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

Customers complaint is temps fluctuating. Took temps found proper temp. All fans and compressor running. Cant duplicate any problems today.

Installed new evaporator leak checked with nitrogen. Pulled vacuum then recharged. Please allow 24 hrs for temps to stabilize.

"Inspected and found timer not shutting off, unit runs for hours. Needs new timer and will order and return.; ordrng 1 WPW10185982 (Timer)"

"Inspected and found right front burner switch with burn marks in it and not cycling properly, replaced switch and cycled tested fine now.; used 1 WP3149404 (INFINITE SWITCH) from stock"

Cx complaint that the units door is separating and the handle is loose. I inspected the unit to confirm the complaint. I found the side trim of the oven cracked and broke off causing the door to come loose when its pulled open. The handle screw is stripped. The unit needs new door trim and handle to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10761018 (Door trim (left)) and 1 W11449263 (Door handle)

Needs to be rescheduled. ; O-emld tckt

Called customer and left message about tech running late. Need to reschedule. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

Customer complaint is that washer has error code. Ran diagnostics and found error codes F2e2 HMI disconnected. F7e7 motor unable to reach target RPMs. Ordered console and control. ; ordrng 1 W11478519 (Console) and 1 W11543996 (Control)

Installed control and panel. Tested and showed customer it works.

Customer complaint is that lid is not locking inspected and found lid latch broken. Ordered lid latch.; ordrng 1 W11513248 (Lid Latch)

Unable to get correct wiring diagram. Will reschedule with customer. Ordered mounting kit. ; ordrng 1 W10821385 (hard-mount) and 1 W11122643 (nut)

"Installed brackets, bin, and ice maker. Reset unit and advised customer to allow time for ice production."

I found previous tech left screws undone also found scratched stainless steel finish of left door above user interface. Also found water valve had not been plugged in properly and properly secured at Molex connector. I am ordering new door. No additional issues found unit should be making ice now with no further issues. Fresh food temperature was such a 34? I raised it to 39? before departure advising customer to leave temperatures at 37 or above. By doing so it will help prevent waterlines and valve from freezing. ; ordrng 1 W11518736 (Door left hand ss)

"Complaint of Unit not starting.Tested and unit locks but nothing else. Not filling, draining or any tub movement.F8e3,f8e1,f5e4,f5e2Overflow condition, no water, door not opened between cycles, door lock error.Cleared history.Ran diagnostic cycle and does not get past first step, C0, locks once but doesnt unlock and lock again as tech sheet say, drain pump does not come on. Cannot test other components as does not get past this on diagnostic cycle or regular cycles. Quoted for door lock/ labor with understanding could not be tested fully. Denied repair. Collected for service call only"

"Found unit has a bad main computer that is not turning on many functions. condenser fan and compressor not running. Found failed compressor and control. This has a 5 year P&L warranty from whirlpool. Will order new compressor and return. ; ordrng 1 W10903340 (Kit, compressor)"

Cx complaint that the unit is still making a loud rattling and buzzing sound when it runs. I inspected the unit to confirm the complaint. I found the blower wheel rubbing the blower wheel housing. I adjust the blower wheel housing and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not drying the clothes. I inspected the unit to co the complaint. I found the unit heats, tumbles but has poor airflow. The dryer is too close to the wall not letting the unit duct push the air and lint out. I pulled the dry out a few inches and tested the unit for the cx. It now has good airflow. The unit is working as designed."

Customer states dispenser is broken and it leaves residue on the dishes. Unit is operating however the the lower spray assembly is not activating due to debris in the spray arm. ; ordrng 1 W10861000 (Dispenser) and 1 W11101428 (Spray arm)

Installed new drive assembly. Tested and verified proper operation. All functions check ok.

Unit is not making ice due to a faulty motor on the ice maker.; ordrng 1 W11556926 (Ice maker)

Unit is filling the ice bin with water due to the motor pulling away from the assembly allowing the mold to fall. Reconnected motor unit is fully operational.

Found ife error popping up every couple of weeks. Reset will remove error for a few weeks before it returns. Customer will need control board. Provided estimate to customer for repair. Customer does not wish to repair.

"Tested and attempted to run cycle, control would not respond. Unplugged washer for 5 minutes, plugged back in. Control worked for a drain and spin and quick wash cycle. Cancelled cycle, next attempt to run a cycle lid lock would not work. Ordering control and lid lock. Checked part availability and scheduled return visit for 9/28 8-1; ordrng 1 W11513246 (Control) and 1 W11513248 (Lid latch)"

Upon arrival switch was off at wall. Turned on switch and unit ran normally.

Unit is arching due to a faulty magnetron. Units turn table activates due to a shorted door switch. Unit is a counter top unit and is not serviceable. Contacted whirlpool Sr#7737378619

Replaced heater element with updated version ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

Checked unit found only top coils getting a frost pattern ice cream is soft unit is 600a ordering comp and evaporator needs sealed system tech 2 times; ordrng 1 W11580057 (Comp) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Process tube) and 1 W11109499 (Drier) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler)

"Customer complained unit wont work on normal but will in whites. Started normal cycle and unit started. Turned off unit. Ran error code test and found shifter error. Read and ran service mode all functions working in test mode, ran between agitate and spin multiple times in service mode and shifter working properly. Looked under unit and everything is in correct and working condition. Checked agitator and no issues with agitator splines and agitator is on correctly. Tuned off unit and started normal wash. Unit started filling and wahsing. Customer said normal wash just wouldnt start and she heard the grinding noise another time like when her cam had failed previously. Double checked cam and cam is in tight with no signs of damage. Called techline and informed customer of no issues found, techline documented findings. Said that unit should work on normal if whites is working fine. Informed customer unit is working as designed. Sr#7737392546. Showed customer unit working on normal wash one more time before leaving. She said it just wouldnt start. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11550891 AGITATOR"

Customer complained front right burner stays on high. Found infinite switch bad. Replaced switch from ts. Reassembled and unit now working properly. Showed customer after she cleaned behinde unit. Verified proper operation. ; used 1 WP3149400 (INFINITE SWITCH) from stock

Came to install compressor ordere by previous tech. Upon arrival found a compressor had already been installed. Foudn unit was void of refrigerant. Loaded Freon in system and unit started frost pattern but then when inspected further found small gash in evap with pinhole. Needs evap. Keeping compressor for return call because compressor damaged from leak and last tech saying it was kicking out internally.. Informed customers office will call when parts come in. ; ordrng 1 W11546605 (Evaporator) and 1 W11504448 (Evap lokring) and 1 W11506620 (Evap lokring)

Customer complained of no cool. Unit was in defrost mode and moved timer to run. Unit started and could tell freezer was cooling but not well and no airflow to ref side. Took off panel to Access evap and found ice built up over evap fan in ref section. Needs evap fan and told customer he will need to unplug unit to defrost built up ice to defrost for return call. Collected labor and part fee for complete payment. Scheduled return call for 9-29-23 pm ; ordrng 1 WR60X10300 (Evap fan)

"Customer complained of small leak from front left side front of unit. Upon arrival customer stated they just moved in, but didnt have closing papers handy used date in service matters. Took off front panel and ran unit. Found unit was leaning forward and to the left where it was leaking. Evened the legs to make unit level and unit didnt leak while running. Informed customer unit wasnt level and caused leak. Verified proper operation."

Door falling down spring on door hinge broken ; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Right hinge)

"Retuned to install parts ordered. Installed magnetron, cap, diode and max thermostat. Reassembled unit and ran cup of water test. Unit now heating. Customer had taken unit down and working on it in their floor. Unit is to be reinstalled by customers but is verified working as designed."

Found freezer light will not come on unless mid door is opened. Light for freezer is attached to mid door. Mid door NLA. Referred customer to warranty for resolution. ; ordrng 1 DA93-00220R (Mid door)

Customer complaint is that dryer was noisy. Inspected and found dryer rollers and idler wheel was sticking and worn. Replaced and tested. Checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

"Customer complaint is that soap is not dissolving in dishwasher. Ran washer and diverter and wash motor are not running. Ordered wash motor, diverter and turbidity sensor. ; rqstng P&A on 1 WD26X23258 (pump wash kit) and 1 WD19X25278 (Diverter) and 1 WD21X22830 (sensor) and 2 2ExtraTimeSlots (Extra Time Slots)s"

New panel came with UI. Installed and tested all checks ok.

"Found unit with heavy frost on the evaporator. Initiated defrost with defrost control and heater works. This indicates a failed control also unit not circulating air flow due to a failed evaporator fan. Will order both items and return. ; rqstng P&A on 1 5304518034 (Timer,defrost) and 1 297309000 (Fan, evaporator)"

Installed new valve. All checks ok.

Cancelled service unit is a 2018 but says bought at Lowes less then a year cust needs to back to Lowes to get receipt