Service History 260

We serviced a

WHIRLPOOL M/W OTR

Model wmh31017hz4

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/20/2025

"Removed and replaced microwave door. Tested, operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/20/2025

"Pulled range out. Removed and replaced control. Put range back in place. Tested, oven now operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS588FIHZ06

Near York, South Carolina 29745

Mitch H.

Job Details: 02/20/2025

"Removed bottom crisper drawer. Using repair kit, taped off area, used epoxy to fill crack and smoothed per instructions. Used heat gun to set epoxy. Advised customer to leave drawer out for a few hours to allow epoxy to fully cure."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/20/2025

"Tested and found pump/ motor not running. Ran diagnostics, confirmed F4E3 error. Removed and replaced sump assembly. Tested and checked for leaks. Dishwasher now operating properly and no leaks.; used 1 W11613479 (Sump assembly) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near North Kingstown, Rhode Island 02852

Lee

Job Details: 02/20/2025

"Customer states shelving keeps falling down, has fallen and hit end cape, breaking piece,Confirmed issue, found support for shelf not correctly seated, unable to correct due to part being recessed into cabinet is not repair able contacted techline with my findings. Techline said this is likely a non repairable issue but wants me to order parts incase they were redesigned, see quickpics.; ordrng 1 W10874836 (endcap) and 1 WP13062602 (support)"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW3

Near York, South Carolina 29745

Mitch H.

Job Details: 02/20/2025

"Checked and found lid lock broken. Removed and replaced lock from truck stock. Plugged washer back in tested. Lock constantly cycling from lock to unlock. Will not start any cycle or run tests. Ordering control and lock. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11307244 (Lid lock) and 1 W11603810 (Control), used 1 W11307244 (Latch) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADB

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/20/2025

Checked and found ignition on all burners is intermittent. Igniters spark sometimes and not others. Ordering spark module. Checked part availability and scheduled return for 2/26 PM Leaving igniter on ticket.; ordrng 1 8215557 (Spark module)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 02/20/2025

"Tested and checked ovens. Found upper oven would not heat on first attempt. Lower oven operating properly. Tried upper oven a second time and heated normally. Entered diagnostics, found F1E0 error. Console not responding to inputs correctly. Ordering console and control. Checked part availability and scheduled return for 2/27 AM ; ordrng 1 W11297709 (Console) and 1 W11261167 (Control)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 02/20/2025

"Removed and replaced main control. Reassembled. Ran control calibration, completed correctly. Tested washer, all components and functions operating properly"

We serviced a

AMANA DISHWASHER

Model WDF320PADS1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/20/2025

"Found bad heating element, replaced from ts. Ran service diagnostics test. Heater now working. Verified proper operation."

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Matthews, North Carolina 28105

Brandon

Job Details: 02/20/2025

On arrival I replaced all LEDs and tested unit. Unit tested fine after installation. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS555SIHZ06

Near Matthews, North Carolina 28104

Brandon

Job Details: 02/20/2025

Complaint unit is not making ice properly. Found that units freezer door wiring is bad. Customer needs door for repair. Ordering door for customer. Please let customer know when we can return. Told customer to check door for damage.; ordrng 1 W11551458 (Door)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pineville, North Carolina 28134

Brandon

Job Details: 02/20/2025

Complaint unit is not heating properly. Found on arrival that unit did not have proper voltage. Customer needs an electrician. Also unit is under warranty

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/20/2025

"Noise coming from hoses touching back of unit causing tapping noise, instructed cx to place some sort of spacer between back of unit and hoses, working as designed. Charged a trip fee."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mint Hill, North Carolina 28227

Johnny

Job Details: 02/20/2025

When starting to repair unit I discovered unit to be infested with roaches. I informed the cx of our pest infestation policy. Returning parts.

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS22

Near Mint Hill, North Carolina 28227

Johnny

Job Details: 02/20/2025

"Cx stated clock on unit gains time, referenced service pointer W11437808. Instructed cx to connect unit to wifi, download whirlpool app, and do software update before any parts can be replaced, gave Cx customer service number to assist him with the app."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ04

Near Brockton, Massachusetts 02301

Aimee

Job Details: 02/20/2025

"Found the ice-maker leaking, replaced the icemaker Filled 24 hours Also set for factory 0 37 and cleaned coils ; used 1 W10873791 (Ice maker%) from stock"

We serviced a

WHIRLPOOL WALL OVEN DBL

Model KEBS208SSS02

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 02/20/2025

"Double in wall oven. Complaint of not heating properly, different company was out, they ordered bake element, probe, and bulb, but didnt install parts when different tech returned as he said bake element was working.Concealed element.No error codes in history, showing temp of 73. Ran bake at 350, while preheating can verify broil element is operating. Preheated to 350. Temps lowering slowly , can hear relays clicking but temps dont rise and continues slowing getting cooler. Turned off and went into diagnostics it read temperature of 338 and my thermostat was reading 337, probe looks to be fine as was also reading room temp find before heating.Pulled unit out and found 28-30 ohms on both bake and broil elements. Getting good readings at both of probes at control. Ordering control.Control showing nla and verified by office. Per office per part on P&A to report back to contract ; rqstng P&A on 1 W10119142 (Control/ appliance manager)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 02/20/2025

"Unit is under 1yr wp warranty per service bench. Plastic bubbling up on console and display not showing properly. Unit is running fine, display just messed up. Ordering harness, console and u/I board ; ordrng 1 W11460908 (Console) and 1 W11627526 (Harness) and 1 W11632709 (U/I board)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF4A

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 02/20/2025

"Replaced sensor, control and filter, started normal cycle and went through fill and into wash fine. Started new cycle and unit drained fine"

We serviced a

GE RANGE

Model JGSP48C0H4CC

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 02/20/2025

"Unit not getting to temp, weak igniter. Quoted for labor/igniter and accepted. First ts igniter broken, returning to office. Replaced igniter and unit preheated to 350 fine; used 1 12400035 (IGNITOR FLAT), and 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOEC530PPS02

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/20/2025

Installed microwave outer door verified installation and proper operation.

We serviced a

MAYTAG DRYER

Model MGD6500MBK1

Near Franklin, Massachusetts 02038

Aimee

Job Details: 02/20/2025

"No error codes and vent is clearChecked if lighting gas dryer checked flame through site hole, flame is good and not short cycling.Cust using sensor setting on mixed loads some not drying evenly.Explained sensor setting if dry piece clothing hits sensor will shut heat off.Advised to use time dry on mixed loads some loads Normal is for undergarments and cotton t,s.Use a heavy setting or towels will run longer cycle or use timed dry"

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Torrington, Connecticut 06790

Andre

Job Details: 02/20/2025

Ck unit upon arrival customer stated unit would stop half way through the cycle and wont complete cycle. Check and found faucet option not allowing water into unit. Remove hose and strong pressure from the home. Check and Tap water valve a few time while pushing faucet selection for water and unit is now running water. Inform customer unit is not completing cycle due to no cold water flow. Room where washer and dryer is located is freezing room is located right off Garage and room is not heated inform and instruct customer

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Litchfield, Connecticut 06759

Andre

Job Details: 02/20/2025

Ck unit upon arrival and found insulation completely soak. Ran test on unit and monitor unit after a little while and found water leaking from wash pump seal area submitted for Authorization parts Tentative P/A; ordrng 1 Wd08x27458 (Float seal) and 1 WD19x25700 (Wash pump) and 1 WD30x28098 (Insulation)

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 02/20/2025

"Tested unit and found washer would come on but never start a cycle, ran diagnostics and found drain error. Tipped unit back and found drain pump connections pulled off of pump and housing hanging this caused no power to drain causing unit to not start, reattached connections and fixed drain pump housing ran a wash cycle and unit is now draining and working to specs"

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WOES5027LZ00

Near Concord, North Carolina 28025

Johnny

Job Details: 02/20/2025

"Installed new part. Selected correct software program based on model number. Tested buttons on touch panel. Each selection reacted to touch, unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Worcester, Massachusetts 01609

Glenn

Job Details: 02/20/2025

Water in dispenser after wash cycle SR77696212 per tech line replace the control board as the dispenser has already been replace and didnt fix the issue they think it is a control malfunction; rqstng P&A on 1 W11556728 (Control)

We serviced a

FRIGIDAIRE DISHWASHER

Model FPID2498SF0A

Near Wilbraham, Massachusetts 01095

Jorden

Job Details: 02/20/2025

"Arrived and found UI locked, unlocked and tested fine."

We serviced a

SAMSUNG REFRIGERATOR FDB

Model rf28jbedbsr/aa

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 02/20/2025

"Found the harness broken in middle draw.Took front draw off the bar to the draw glide was off , reinstalled and wrapped wires in electrical tape for now Tested the draw it closesNeeds harness to drawCwa"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHV0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/20/2025

"Inspected and found wash pump worn out, no longer pumping properly also getting hot very quickly and shutting off all together. Quoted for pump replacement and they will call if wants to proceed with repair."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Worcester, Massachusetts 01606

Glenn

Job Details: 02/20/2025

Complaint washer on fill for about 15 seconds and not completing the cycle. Tested no error codes found. Ran calibration tested in a wash washer starts to agitate when there no water in the tub. Control malfunctioning order part ; ordrng 1 W11502823 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 02/20/2025

"Checked over unit and found both sections not cooling at all unit is running both fans and both sections warm. Checked compressor and found very quite and not pulling any heat threw condenser compressor making a metal on Metal noise. placed unit into diagnostics running step 40 and unit went into natural position but never pumped any Freon to freezer or fridge. Cut into process stub and unit is empty no Freon, went thew both evaporators and found some oil residue on both of them but no true sign of a big leak, unit will need to be pumped down with nitrogen and vacuumed to find leak properly. Plz allow 3 times for this job this will take time to find issue and replace will order parts needed and return. Advised customer we will call when everything is in for return visit and they might owe the service fee of 137.19 on return visit ; ordrng 1 W11578031 (Compressor kit) and 2 W11506635 (Stub)s and 1 W11567406 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11565768 (Freezer evap) and 1 W11394385 (Coupler)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA

Near Belchertown, Massachusetts 01007

Jorden

Job Details: 02/20/2025

Arrived and found complaint: freezing everything in FF section. Found no error codes. Found evap cover temp sensor at 5.3k ohms despite unit being at approx 50? (5.3k ohms reads approx 70?). Ordering sensor. ; ordrng 1 DA32-00011D (FF evap cover sensor)

We serviced a

SAMSUNG WASHER

Model WF45R6100AP/US

Near Brockton, Massachusetts 02301

Aimee

Job Details: 02/20/2025

"Cust stated cloths not fully spun out .Found sE code for filter in drain pump.Drained the water out and the screen was clogged up, cleaned and tested With wet load .Cust had a cut drain pipe took photo is dripping explained when washer drains is dripping needs to be capped off."

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near Auburn, Massachusetts 01501

Glenn

Job Details: 02/20/2025

Complaint not starting. Checked error codes only F0E7 load detected during clean cycle. had to calibrated the washer. Ran automatic tested mode everything passed. started a wash cycle all tested ok

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Granby, Connecticut 06060

Mike K.

Job Details: 02/20/2025

"After last visit and hour into a quick wash, cs got the 8-4 error, water in tray, which she cleared, she moved items from the front of lower rack and ran cycle, again an hour or so into cycle she got error again. Unit giving code on arrival cleared tray and ran unit, no leak at all in first 20 minutes. Can only raise front feet a couple turns and cannot make it tilt much basically vertical, maybe slightly back now.Unit fills,drains, washes with verified spray arm movement and with no leaking in testing.Same f9e2 drain motor electrical issue and f8e4 overflow errors as yesterday. With same issues and unable to recreate will order control and sump assy, 2x time for not having to come out to replace sump.Office to contact cs when parts come in to schedule return ; ordrng 1 W11460946 (Sump assy) and 1 W11672225 (Control) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 02/19/2025

"Customer complained of pop noise, ran diagnostics no error codes present. Ran service test and when cam changed shifted from agitate to spin or spin to agitate the spring loaded gear pops.informed customer this is normal operation. Looked under unit and found wear in cam teeth, replaced cam due to damage . Probably cam slipping was issue. Verified proper operation after install. ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG WALL OVEN SINGLE

Model MOED6030LZ01

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 02/19/2025

"Returned and installed parts ordered . Ran. Air on both ovens. After 2 mins f8e1 error code returned. Called techline again. Double checked several things while on hold . Has continuity through harness to both fans with no shorts to ground. No obstructions around fans or fan areas to prevent airflow. Unit has proper voltage. Went over details with techline. Sr#7740723543, unit was sent in for review and inform customer to wait for response from Whirlpool or company."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ02

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 02/19/2025

Checked and found drawer slides sticking and not allowing door to open and close properly. Ordering drawer slides. Customer would like to be called to schedule return visit.; ordrng 1 W11668671 (Drawer slides)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/19/2025

"Returned to install new control board. Ran diagnostic , all tests passed. Ran quick dry and verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/19/2025

"Removed ice maker assembly. Replaced ice maker and changed harness. Removed and replaced valve. Reinstalled, tested, ice maker cycled and filled properly."

We serviced a

LG DRYER

Model DLEX5780WE

Near East Longmeadow, Massachusetts 01028

Jorden

Job Details: 02/19/2025

Arrived and customer claimed sometimes it drys fine and others it doesnt. Found customer using sensor cycles and having trouble with timing. Verified unit heats fine but found a long vent run. Customer education on how to properly utilize cycles and the difference between sensor & timed dry. Advised customer to adjust venting. Unit tests fine.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Hampden, Massachusetts 01036

Jorden

Job Details: 02/19/2025

"Arrived and installed harness, tested fine."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, Massachusetts 01129

Jorden

Job Details: 02/19/2025

"Arrived and installed valve assembly, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Amherst, Massachusetts 01002

Jorden

Job Details: 02/19/2025

"Arrived and found unit had been removed from its sitting position and fully uninstalled. Took photos of dent on the rear top of the unit breaking the weld joint. Attached photos to ticket and contacted tech support, provided photos and got the SR # listed below. Provided customer with SR # and advised they contact manufacturer customer service service. SR #7740985413"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Springfield, Massachusetts 01151

Jorden

Job Details: 02/19/2025

Arrived and customer showed me a garment with the stains. Verified no oil leaking from gearcase and no abnormal residue inside unit. Contacted tech support and documented findings. Customer education on how to properly utilize cycles and options and pretreating methods. SR #7740986897

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHW02

Near Springfield, Massachusetts 01119

Jorden

Job Details: 02/19/2025

"Arrived and found water tank frozen, followed steps for service bulletin W11451777A to seal up the air tower and damper area. Also found temp setting set on maximum cold, adjusted down to recommended settings. Tested fine. ; used 1 212643 (SEALER-GUM) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 02/19/2025

Replaced front felt and glued into place. Verified unit operation in timed dry and suggested to allow to dry until evening before doing laundry

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 02/19/2025

"Complaint of not draining properly. No errors in history. Ran diagnostic cycle. Unit filled, agitated, I and spun out fine. Suspension good. Lower unit looks good. Ran diagnostic cycle again and completed fine. Took water from unit not draining and put into this unit, drained it fine, detecting and going into drain on its own ran one more diagnostic cycle successfully after water fully drained.If clothes wet at end of cycle that could be from an unbalance"

We serviced a

SAMSUNG WASHER TOP LOAD

Model WA44A3405AP

Near Walpole, Massachusetts 02081

Aimee

Job Details: 02/19/2025

"Cust stated stopped at 20 min , ran dianostics to test and filled with towels wet and spunOut fine. Advise to let the cycle finish dont stop cycle Washer running as intended"

We serviced a

GENERAL ELECTRIC WASHER FL

Model GFW550SSN4WW

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 02/19/2025

Cust complaint in normal having to re spin. I found the spin cycle lid and grinding Removed the belt found motor is loud and Neds new belt Also a bulletin on the inverta board noisesNeeds 2 slots Cust needs to remove the dryer on top he is aware. ; rqstng P&A on 1 WH03X29524 (Motor) and 1 WH03X29522 (Belt) and 1 WH22X35837 (Inverta)

We serviced a

KITCHENAID COOKTOP

Model KSEG700ESS7

Near Charlotte, North Carolina 28273

Clinton

Job Details: 02/19/2025

On arrival unit was in use. Customer stated the oven works properly but the discoloration on the top they want the top replaced. I told them the top isnt not cover under warranty for cosmetic issues. That if need they could pay for repairs Custer then stated they would called back in to warranty as they told them it was covered

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Southington, Connecticut 06479

Andre

Job Details: 02/19/2025

Ck unit upon arrival customer stated unit had making noise at the end of wash cycle. Ran diagnostic on unit and monitor unit and found no unusual noise also had 4 towels place in washer and soak and ran spin cycle still no unusual noise. Tilt unit and found screw that support Rotor to stator on the floor which can cause friction between magnet during spin cycle when rotor is slightly sliding off which result in the intermittent noise. Use blue lock tight on screw and secure screw back in place and ran unit.

We serviced a

MAYTAG WASHER TOP LOAD

Model WTW5105HW0

Near Southington, Connecticut 06489

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found no error code in system. Ran unit and found unit would start and and do a slight move to sense then complete wash. Use my hand to rotate basket and then start unit and unit would start normal after rotating by hand after starting unit has a loud screech check and found pulley stiff and belt slipping order parts for repair ; ordrng 1 W11283592 (Drive motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)

We serviced a

SAMSUNG RANGE

Model NE63BG8315SSAA

Near New Britain, Connecticut 06051

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found regulator burnt order regulator and with burnt harness submitted for Authorization parts Tentative P/A; ordrng 1 Dg44-01006c (Infinite switch (right front)) and 1 DG96-00812A (Harness) and 1 Dg44-01009B (Regulator (Rear right))

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Farmington, Connecticut 06032

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found customer had just finish a cycle in dish washer steam still escaping and no soap residue. Dish washer was overload which I can see that as possible time where no water would splash towards door to remove soap/residue. Use floor door and monitor unit and found unit washing as normal with all spray arm rotating. Ran diagnostic and dispenser door is opening and during cycle inform customer to be mindful of placement of dishes. Found unit operating to manufacturers specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ3

Near Burlington, Connecticut 06013

Andre

Job Details: 02/19/2025

Ck unit upon arrival found heater not coming on enter diagnostic. An ran regular cycle and now getting 120VAC going to heat and unit is now heating. Customer dont run hot water before starting dish washer instruct customer to ran hot water at sink then start dish washer also found Rinse Aid empty. Instruction customer on the use of rinse Aid unit now operating to manufacturers specs

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Burlington, Connecticut 06013

Andre

Job Details: 02/19/2025

Ck unit upon arrival and found clock operational. Check voltage at outlet and found across L1 to L2 87VAC and L1 to Neutral 122VAC and from L2 to Neutral 0VAC inform customer he or she needs a electrician

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW1

Near North Smithfield, Rhode Island 02896

Lee

Job Details: 02/19/2025

"Installed pre I.d control, tested okay, noticed customer had accidentally selected pre soak selection, explained to customer this will create a pause in the cycle, turned pre soak off for customer."

We serviced a

GENERAL ELECTRIC WASHER FL

Model GFW850SPN1RS

Near Woonsocket, Rhode Island 02895

Lee

Job Details: 02/19/2025

"Customer states unit stopped full of water will not drain, customer drained water using drain pump filter.Confirmed complaint. Found error message 19, entered diagnostics, commanded drain pump found no operation, tested from main board, found no voltage going to pump, but also found drain pump reading as open load, need to replace both parts.WH22X37840 controlWH11X29539 drain pumpError 19; rqstng P&A on 1 WH22X37840 (Control) and 1 WH11X29539 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model AGR6303MMS0

Near Pawtucket, Rhode Island 02860

Lee

Job Details: 02/19/2025

"Customer states large gap in door where top meets glassConfirmed complaint, position of supports are uneven, need to replace outer glass, comes with supports glued on. Unit is within 30 day cosmetic warranty ; ordrng 1 W11620529 (Door) and 1 W11712435 (Bracket) and 1 W11240541 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Bristol, Connecticut 06010

Andre

Job Details: 02/19/2025

Ck unit upon arrival n arrival and customer stated that clothes was still coming out Wet. Customer me that he fills unit to the top like he did with his 20yr old machine. Inform customer over loading can cause unit to not go through a full spin cycle. Ran a moderate to large load and monitor whole cycle and unit drains and extract all water from clothes. Customer will now monitor load size

We serviced a

WHIRLPOOL RANGE GAS

Model KFGC506JSS01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 02/19/2025

"Control noise by of not all burners turning into b instantly, mainly 2 from by burners being a bit slower, there are a different burner head. Conks my of vent discoloration action ( explained not under warranty, but can give cost. Complaint of knob broken, left front, found support ring not in knob, on shaft, once it was installed properly knob is working fine, shaft not damaged. Also complaining of rubber feet coming off of grates. Office says they likely wont cover, but put in pla.; rqstng P&A on 1 W11550692 (Rubber grate foot)"

We serviced a

GE REFRIGERATOR FDB

Model PYE22KYNDFS

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 02/19/2025

Replaced ice maker and ran all tests and all running normal. Arm tuning and called for water.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Leicester, Massachusetts 01524

Chris B.

Job Details: 02/19/2025

Complaint that the washer would not start any cycle. Found unit needed a reset and ran diagnostic and calibration cycles. Ran Quick Cycle and all working normal. No issues with the washer.

We serviced a

KITCHENAID M/W OTR

Model KOED530PPS00

Near Rock Hill, South Carolina 29730

Brandon

Job Details: 02/19/2025

On arrival I installed all parts and tested unit. Both sections preheated properly with no errors. No other issues found.

We serviced a

GENERAL ELECTRIC WASHER TL

Model GTW330ASK0WW

Near Pawtucket, Rhode Island 02860

Lee

Job Details: 02/19/2025

"Customer states unit will not drainConfirmed complaint, found drain pump has failed, replaced tested okay,; dspstn on spec-tagged invntry: 1 WH23X28418 PUMP DRAIN"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/19/2025

Returned to install new control board and UI along with bake igniter. Ran bake preheat and verified proper operation.

We serviced a

GENERAL ELECTRIC WASHER

Model GTW335ASNWW

Near Warren, Massachusetts 01083

Chris B.

Job Details: 02/19/2025

Replaced pump and unit running normal.

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ00

Near North Providence, Rhode Island 02911

Lee

Job Details: 02/19/2025

"Customer states unit not heating makes loud hum.Confirmed complaint, will need to return with second tech, unit above gas stove, can not remove by self, will return with high side components ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11485075 (Transformer)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Lincoln, Rhode Island 02865

Lee

Job Details: 02/19/2025

"Installed all parts, tested okay"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Lincoln, Rhode Island 02838

Lee

Job Details: 02/19/2025

"Customer states unit tumbles but no heatConfirmed complaint, traced voltages, found operating thermostat defective, replaced off truck, verified proper operation, unit also passes vent test.; used 1 WP3387134 (THERMOSTAT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/19/2025

"Customer complained water filter broke, cant remove. Confirmed complaint, could not remove filter. Ordering filter housing and filter cap. Informed customer office will call when parts come in. ; ordrng 1 W11451366 (Housing) and 1 W11220375 (Filter cap)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Fort Mill, South Carolina 29715

Brandon

Job Details: 02/19/2025

On arrival I installed the spark module and tested unit. Unit preheated very quickly and held temperature as designed. No other issues found.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Fort Mill, South Carolina 29707

Brandon

Job Details: 02/19/2025

On arrival I installed parts ordered and tested unit. Found that wire going to control was also shorting out. Spliced wire as requested by customer. Tested unit after and unit washed and drain with no problems losing power. No other issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near Fort Mill, South Carolina 29707

Brandon

Job Details: 02/19/2025

Complaint unit is leaking. Found on arrival that lower inner door seal is bad. Ordering lower door seal for repair. ; ordrng 1 W11664713 (Seal)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Catawba, South Carolina 29704

Brandon

Job Details: 02/19/2025

Showed up to customers house and customer stated that they cancelled the call when they answered the door. No repairs needed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Clinton

Job Details: 02/19/2025

Auth code w1dd420wp1 called in to safety for control shorted causing the drain pump to run permanently. Safety gave a part authorization code. Order control with Lisa. Collected for labor ; ordrng 1 W11603810 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506ESS01

Near Charlotte, North Carolina 28214

Clinton

Job Details: 02/19/2025

S-code S84638 replaced all led lights in fridge unit has full light everywhere no issues. After repair collected trip charged parts n labor covered under s code

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Charlotte, North Carolina 28226

Caleb

Job Details: 02/19/2025

"Found evidence of oversuds in float switch pan under unit, advised customer of importance of running cleaning cycles. After cleaning pan ran a diagnostic cycle with no error codes. No evidence of a leak. Unit checks fine at this time."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Charlotte, North Carolina 28226

Caleb

Job Details: 02/19/2025

Gearcase shot causing excessive damage on all components due to leaking oil. Customer thought there was a leak but it was oil. Unit needs new Gearcase and all lower components.; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 WPW10006384 (Belt) and 1 W11395618 (Cap) and 1 W11481722 (Actuator) and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT318FZDM11

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/19/2025

"Water leaking from icemaker due to bent fill tube and flooding freezer and fresh food section and freezing. Adjusted fill tube and icemaker. Removed ice from entire unit. Tested icemaker, no leaks. Working as designed."

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB765FW0

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/19/2025

Unit not draining. Will need additional parts for successful repair; ordrng 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W11666463 (Harness) and 1 W10876600 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 02/19/2025

"Customers complained fabric dispenser not working . Found dispenser damaged around valve causing water to to enter drawer properly, ordering dispenser assembly. Scheduled return call with customer ; ordrng 1 W11173597 (Dispenser assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ03

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 02/19/2025

"Customer complained freezer door broke. Found freezer door broken off mounts. Plastic cracked avd can not be reinstalled. Found drawer frozen in freeze. Tried to pull out freezer drawer but it was stuck . Drain line looks to be clogged causing backup. Ordering freezer door, will need to clear freezer drain line on return call. Informed customer to unplug unit for one day prior to return call to defrost freezer section due to drawer being stuck in freezer due to water backup that froze drawer from coming out. Informed customer office will call when parts are ready to come in. ; ordrng 1 W11436967 (Door freezer)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28270

Caleb

Job Details: 02/19/2025

SR#77409852755. Contacted Techline to document and confirm on any other issues. In the process of checking voltage going to the element connection to the element itself blew causing damage to harness and tripped the breaker. Timer was no longer progressing replaced timer before contacting Techline.; ordrng 1 W11712682 (Harness) and 1 WP3977767 (High limit) and 1 WP3392519 (Thermal) and 1 279838 (Element)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/19/2025

"Cx stated unit not filling with enough water. Checked error codes, only error code was f0e5 off balance error that wasnt cleared after a prior repair. Cx stated he just happened to want to look inside and felt like it wasnt enough water in unit. Which led him to convince himself his clothes were not being wet enough when washed. He stated he used the deep water option. I explained to him according to the owners manual when selecting deep water wash the unit will add additional water at any time at any point on any cycle and not necessarily at the beginning as well as the deep water option isnt available in every cycle. Could not find any functional failures or error codes pertaining to Cx complaint. Unit is working as designed. Referenced cx back to customer service."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS1

Near Charlotte, North Carolina 28270

Caleb

Job Details: 02/19/2025

Found defective bake element. Replaced bake element with stock. Unit tests fine. Advised customer of proper use and care.; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model wtw4655jw2

Near Charlotte, North Carolina 28277

Caleb

Job Details: 02/19/2025

"Pressure switch failed, replaced control, unit checks fine"

We serviced a

WHIRLPOOL DISHWASHER

Model wdt720padm0

Near Charlotte, North Carolina 28210

Caleb

Job Details: 02/19/2025

"Unit had 3 errors, sump motor failure, heater failure and fill valve failure. After confirming sump motor and heater is defective quoted customer for repairs and customer decided on replacing. ; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/19/2025

"Error code f8e6 water hazard. Cleared Error code ran diagnostic cycle, error came back, ordering all parts for repair.; ordrng 1 W11419171 (Control board) and 1 W11165546 (Water valve) and 1 W11676811 (Water valve harness) and 1 WP353244 (Pressure hose)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/19/2025

"Checked and tested dishwasher. Started cycle, allowed to fill and start washing. Allowed to run for 5 minutes, no leaks. Cancelled cycle, drained correctly with no leaks. Started another cycle, allowing unit to run for 10 minutes, no leaks. Cancelled cycle, drained properly with no leaks. Checked all connections, no issues. Checked heater and nuts, all good. Dishwasher operating properly with no leaks at time of visit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 02/19/2025

"Tested and ran diagnostics. Activated RC evaporator fan, found it making whining noise. Needs evaporator cover assembly. Checked part availability and scheduled return for 2/26 AM ; ordrng 1 W11610999 (Evaporator cover)"

We serviced a

MAYTAG WASHER

Model MHW8630HC4

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 02/19/2025

"Checked and tested washer. Door bellows in good condition, no issues. Ran diagnostics, found F5E2 door lock error. Customer also getting 5d sud error. No suds error showing in diagnostics. Ordering door lock and pressure switch. Checked part availability and scheduled return for 2/26 AM ; ordrng 1 W11565030 (Door lock) and 1 W11316246 (Pressure switch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 02/19/2025

"Tested and ran diagnostics. Confirmed issue. Ran diagnostics, found FAE4 diverter error. Pulled dishwasher out, removed and replaced sump assembly. Reinstalled, tested, operating properly, no leaks"

We serviced a

MAYTAG WASHER TL

Model MVWX655DW2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/19/2025

"Checked and tested. Found suspension rods bad and damage to top ring of wash basket. Ordered suspension kit, wash basket and wash plate. Advised customer that basket will ship directly to him and he will need to inspect for damage and call to schedule return visit.; ordrng 1 W11130362 (Suspension kit) and 1 W10752719 (Basket) and 1 W10902814 (Wash plate)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 02/19/2025

"Checked and confirmed complaint. Removed rotor, found gear case shaft very rusty. Attempted to remove slider, split ring rusted and seized to shaft. Ordering gear case and wash plate. Checked part availability and scheduled return for 2/26 PM ; ordrng 1 W11393685 (Gear case) and 1 W10834917 (Wash plate)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 02/19/2025

"Tested and ran diagnostics. Only stored error code was an off balance error. Ran automatic test cycle, completed properly. Ran manual tests for agitate and spin, did not trip breaker. Customer showed 2 videos of drain pump running and only way to stop it is unplugging washer. Ordering control. Advised customer that office will call to schedule when part arrives. Will install all parts on return visit.; ordrng 1 W11603810 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Charlotte, North Carolina 28269

Johnny

Job Details: 02/19/2025

No error codes. Unit draining as filling as designed.

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