We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ3
Near East Hampton, CT 06424
Jeremy B.
Job Details: 02/22/2024
Cooktop smashed when customer was using a big pot. Took pictures of the cooktop. Sent customer a estimate explained that this will probably not be covered under warranty; rqstng P&A on 1 W11156895 (Cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/22/2024
"Ran machine and found unit filling with water but never washing, checked errors and 4-3 wash motor fault, checked voltage to motor and found 120v to motor and motor just buzzing faulty motor. Replaced sump&motor ran diagnostics and unit is now washing and operating to specs ; dspstn on spec-tagged invntry: 1 W11613479 MOTOR/SUMP"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/22/2024
Tested unit and found freezer and fresh food door gasket pull out from liner. Add silicone to give a better and tighter seal unit operating as manufacturer specs
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/22/2024
Tested unit upon arrival and found front left burner not operating check voltage and found 240VAC going to switches but burner would not power on replace switch and burner unit now operating as manufacturer specs ; used 1 WPW10434452 (Ignite) from stock
We serviced a
WHIRLPOOL RANGE
Model JGRP430HL05
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/22/2024
"Removed from panel, replaced user interface, reassembled. Tested, neither bake or broil burners will light, neither igniter working and interior oven lights will not turn off. Ordering main ACU. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11620689 (ACU)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3
Near Belmont, NC 28012
Mitch H.
Job Details: 02/22/2024
Checked and found drive motor vibrating and causing rattling noise. Motor bearings bad. Will need drive motor assembly and blower wheel. Quoted customer for repair and saved estimate. Customer will think about it and let us know. Collected for service call on cc.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 02/22/2024
Customer complained of issues draining. No error codes stored. Drain pump making noise. Replaced drain pump from ts. Verified proper operation and no leaks. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, NC 28208
Jeff L.
Job Details: 02/22/2024
Replaced the control board the unit filled and starting g agitating and did spin and drain. When replacing parts cock roaches went everywhere. This was a cod customer was smashing the bugs with his hand. Unit ran and checked ok**DO NOT WARRANTY PARTS OR LABOR DUE TO INFESTATION**
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28208
Jeff L.
Job Details: 02/22/2024
Unit was In a closed in garage in a non controlled environment there is the potential for electronics to be effected In this situation. Replaced UI and lid switch unit ran and checked ok with no damages and leaksCall complete; used 1 W11394572 (Lid switch) from stock
We serviced a
GE REFRIGERATOR
Model GYE22KSHBSS
Near Northampton, MA 01062
Roger R.
Job Details: 02/22/2024
"Found unit has a bad condenser fan motor. This is causing warm temperatures in freezer and no ice production. ; ordrng 1 WR60X10358 (Motor, fan)"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Holyoke, MA 01040
Roger R.
Job Details: 02/22/2024
Found insulation inside door not installed properly. Disassembled door and then reassembled correctly. All checks okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Wolcott, CT 06716
Jimmy R.
Job Details: 02/22/2024
Test unit and found unit producing ice and dispensing ice. customer stated that at one point unit was not dispensing but was always producing. Check dispenser motor and Yoke found no defect also install right door gasket and heat seal door gasket for proper suction
We serviced a
KITCHENAID M/W OTR
Model KMMF330PSS00
Near Litchfield, CT 06759
Jimmy R.
Job Details: 02/22/2024
"Tested microwave upon arrival and found microwave has no power check voltage and found 120VAC at Outlet. Check found faulty fuse install fuse from stock and ran test and microwave and microwave trip breaker order magnetron, interlock assembly, Capacitor & Fuse for repair ; ordrng 1 W10836571 (Magnetron) and 1 W11590601 (Interlock assembly) and 1 W10343300 (Capacitor) and 1 Wpm0805101 (Fuse), used 1 Wpm0805101 (Fuse) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS9
Near Charlotte, NC 28203
Jeff L.
Job Details: 02/22/2024
Found defrost drain line stopped up not allowing water to reach pan and leaking out freezer door removed all ice and cleaned restriction out all operations are normal with no leaks unit ran and checked okCall complete
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/22/2024
Installed new timer knob but the mine isnt matching up with the cycle. Checked timer installation and it can only go in one way. New inn is just like broken one will order and replace timer. ; ordrng 1 WPW10185992 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near East Windsor, CT 06016
Gary V.
Job Details: 02/21/2024
"Inspected and found unit flashing with no operation at all, found ui panel peeling off and ui board shorted, quoted and they will call."
We serviced a
WHIRLPOOL M/W OTR
Model WMH78019HZ05
Near Mooresville, NC 28117
Robert A.
Job Details: 02/21/2024
Cx thought the unit was in warranty and wants to call WP. I did not diagnose the unit.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near West Hartford, CT 06117
Amanda R.
Job Details: 02/21/2024
"Replaced left ff section door turned ice maker on water dispensing but not turning off on its own ; ordrng 1 W11251709 (Pad) and 1 W11087492 (Switch) and 1 W10672578 (Spring), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glastonbury, CT 06033
Amanda R.
Job Details: 02/21/2024
Complaint that while loading unit it locked itself with lid open needs new control and lid latch ; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near East Hartford, CT 06118
Amanda R.
Job Details: 02/21/2024
The front piece to lint screen housing broken sensor bars Broken works on timed dry only customer ok with this sold t/s strike ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Charlotte, NC 28206
Jeff L.
Job Details: 02/21/2024
"Found flow meter not spinning and regulating amount of water coming into dishwasher its leaking out of the left side funnel down to flood pan causing flood sensor to activate. Needs new water inlet system.Door code 1108 W11535094; ordrng 1 W11535094 (Water inlet), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28208
Jeff L.
Job Details: 02/21/2024
Checked power coming into terminal block and heres the following readings. The dryer was just installed and the power has just been done by a electrician advised customer to call that person back. One time customer education L1 to Neutral = 124vL2 to Neutral = 124vL1 to L2 = 000v
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bolton, CT 06043
Amanda R.
Job Details: 02/21/2024
Unit was running and making kitchen lights flicker and smelt electrical left water in unit Ui wont power on bearing is bad ; rqstng P&A on 1 W11165546 (Valve) and 1 W11112662 (Ui) and 1 W11417461 (Control) and 1 W10902814 (Wash plate) and 1 W10909670 (Hub) and 1 W11393685 (Gear case) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10777956 (Harness) and 1 W10876600 (Drain pump)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JV0
Near Vernon, CT 06066
Amanda R.
Job Details: 02/21/2024
Replaced control tested all functions working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/21/2024
Found too adjusters broken. Installled new kit all checks on. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Springfield, MA 01109
Roger R.
Job Details: 02/21/2024
"Found unit had burnt terminal block and cord. Replaced with new and tested, all okay ; used 1 279320 (TERMINAL BLOCK), and 1 PT600L (CORD-POWER 6' 4 WIRE) from stock"
We serviced a
BOSCH DISHWASHER
Model SHE65T55UC/07
Near Hadley, MA 01035
Mike K.
Job Details: 02/21/2024
"Replaced fill valve, ran unit on rinse cycle and worked properly, cancelled and drained fine, started normal cycle fine going through fill and into wash fine."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Hadley, MA 01035
Mike K.
Job Details: 02/21/2024
"Replaced control and u/I. Tested on timed dry fine, cycling properly. Responding to all option selections"
We serviced a
ELECTROLUX WASHER
Model EFLW317TIW2
Near Northampton, MA 01062
Mike K.
Job Details: 02/21/2024
"Door will not close, door lock is physically broken.; ordrng 1 5304514774 (Lock assy)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Enfield, CT 06082
Gary V.
Job Details: 02/21/2024
"Inspected and found slop in Gearcase spline causing noise, will order parts and return. Customer wants next wed pm slot.; ordrng 1 W11449841 (Gearcase) and 1 W10902814 (Wash plate)"
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US
Near Somers, CT 06071
Gary V.
Job Details: 02/21/2024
"Installed door latch and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Springfield, MA 01104
Roger R.
Job Details: 02/21/2024
Unit working properly. Found one error code for long fill F8E1. Recommended making sure both water valves are on at wall .
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/21/2024
"Customer complained unit has defect in control panel Ui. Ui was pre id. Called Brian to confirm it was covered. Unit has 1 year extended warranty, replaced UI. Verified proper operation."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Berlin, CT 06023
Jeremy B.
Job Details: 02/21/2024
Installed. We lets and tested middle burner still not sparking needs new module. ; ordrng 1 WPW10475149 (Spark mod) and 1 W11561436 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Plainville, CT 06062
Jeremy B.
Job Details: 02/21/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Plainville, CT 06062
Jeremy B.
Job Details: 02/21/2024
Washer still getting stuck in spin and II stays at 17 mins. Machine keeps draining and barley going into spin. Found pressure hose clear. Will order and replace control and harness at the same time. ; rqstng P&A on 1 W11419171 (Control) and 1 W11568984 (Harness) and 1 W10754448 (Clutch)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newington, CT 06111
Jeremy B.
Job Details: 02/21/2024
Washer not starting found poor connection at capacitor. Secured and ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Plainville, CT 06062
Chuck M.
Job Details: 02/21/2024
"Replaced tub assembly, Shock, and feet. Tested and washer checked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bristol, CT 06010
Chuck M.
Job Details: 02/21/2024
Customer complaint is that refrigerator was making a clicking noise. Ran service mode and ran test 3 for damper. Customer confirmed noise. Replaced damper and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Avon, CT 06001
Chuck M.
Job Details: 02/21/2024
"Customer complaint is that ice maker is not working. Inspected and found broken wire at bottom of door. Ordered freezer door and second tech P&A. ; rqstng P&A on 1 LW10755680 (dor-fip), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Britain, CT 06053
Jeremy B.
Job Details: 02/21/2024
Arrived and washer was full of water and unplugged. Was able to cancel and washer drained. Removed cloths and ran calibration then self test all checks ok. Found no error codes.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Simsbury, CT 06092
Chuck M.
Job Details: 02/21/2024
Customer complaint is that dishwasher was not draining at end of cycle. Started dishwasher and it drained. Inspected drain hose and it was clear. Allowed dishwasher to fill and wash. Canceled cycle and dishwasher drained completely. Found heater in dishwasher is on special project list. Took pics and replaced heater according to S- Code S17304. Tested and dishwasher checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near West Hartford, CT 06119
Chuck M.
Job Details: 02/21/2024
Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose dripping at seam connection. Attempted to adjust to stop drip. No go. Ordered fill hose. ; ordrng 1 W10278635RP (hose-fill)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/21/2024
Complaint door just Falls. I found right side hinge had come off of hook due to hinge being in a bind due to the way it was installed improper installation found. I replaced hinges tested operations multiple times no additional issues found with hinge or spring at this time. Everything now working Properly no leaking occurring no additional issues found or reported by customer either; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/21/2024
"Came to install part ordered by previous tech. While in home, pulled unit out. Noticed charring on pigtail. Found thermal block partially ,melted on red wire. Replaced terminal block, installed new motor. Ran unit and unit now heating. Verified proper operation. Informed customer to get pigtail and outlet replaced in near future. Noticed outlet is really loose meaning the clips in the outlet arent grabbing the pigtail prongs like they should. If he has any issues in future to replace outlet and pigtail. ; used 1 279320 (TERMINAL BLOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/21/2024
"Returned to install inner tub, due to previous tub balance ring was loose and wouldnt stay secure. Replaced inner tub and ran service diagnostic, then ran Manuel service mode, all funtions working, and showed customer unit spinning in high speed spin. Informed customer unit is now working as designed. If unit gets off balance pause unit and situate clothes in and even manner. Checked owners Manuel for all proper loading directions. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Lowell, NC 28098
Ryan S.
Job Details: 02/21/2024
"Returned to install new feed tube, upper arm, and upper arm retainer, due to broken upper arm and damaged feed tube at upper arm section. Installed parts and ran unit on express wash. Verified proper operation and no noise."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Denver, NC 28037
Ryan S.
Job Details: 02/21/2024
"Customer complained of no cool. Noise buzzing then click. Plugged unit in and when compressor started it sounded like internal parts of compressor have malfunctioned. Issue is not with start device. Ordering compressor, filter dryer, tubing kit access valve and associated lokring parts. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11547313 (Compressor) and 1 W11504416 (Lokring a), ordrng 1 W11504431 (Lokring b) and 1 W11506621 (Lokring c) and 1 W11506635 (Access valve), rqstng P&A on 1 W11109499 (Dryer), ordrng 1 W11504445 (Dryer lokring a) and 1 W11504447 (Dryer lokring b), rqstng P&A on 1 876765 (Tubing)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 02/21/2024
"Returned to isnstall timer and knob, installed parts and ran unit to confirm heating and proper operation. Found customers exhaust was smashed, informed her to get the more rigid metal exhaust so that the exhaust doesnt get smashed when pushing the dryer back. Informed her that issue wouldnt be covered under warranty. Verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/21/2024
"Ck and tested unit remove and install new control board power unit on and advance broil element to power on and found element not engaging check for Voltage at at P5-1 & P5-4 and found OVAC leaving board going to elements. Checked thermal fuses ohming out and broil element getting 20 ohms and a inconsistent reading, also Faulty control board. Customer is not happy with unit and thinks unit is a defective one advised need to call customer services. Will order and return with parts ; ordrng 1 W11548749 (Cntrl) and 1 W10856603 (Broil element) and 1 WP3196548 (Thermal fuse) and 1 W11172528 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, CT 06489
Jimmy R.
Job Details: 02/21/2024
Ck unit and found washer door latch broken replace door latch and tested operations unit now running as factory specs; used 1 W11457841 (Door latch) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Britain, CT 06053
Jimmy R.
Job Details: 02/21/2024
Replace harness and control ran calibration unit is now washing and operating as factory specs; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11643701 HARNESS LOWER
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 02/21/2024
Ck over unit found machine was heating also check the venting and found lint screen housing block with lint build up remove and vacuum all lint from screen housing. Also found super long vent in basement which can cause heat and moisture to be trap and takes unit longer time to dry
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waterbury, CT 06706
Jimmy R.
Job Details: 02/21/2024
Spoke with customer at door per customer unit is now working and no additional service is required
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 02/21/2024
Test unit and install heater and control and ran diagnostics test unit went through all diagnostic successfully no other mechanical failure or error unit now running and heating operating as manufacturer specs
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/21/2024
"Tested unit and install freezer evaporator fan motor, motor now running unit operating as manufacturer specs; dspstn on spec-tagged invntry: 1 WPW10189703 EVAP MOTOR"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/21/2024
Ck unit upon arrival customer stated no heat unit just runs tested operations and check voltage and found 120VAC coming off one leg and 80 VAC coming off the other legs inform and instruct customer he/she will need a electrician dryer is working to manufacture specs
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details: 02/21/2024
Tenant states unit working in apartment 217
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Oxford, MA 01537
Chris B.
Job Details: 02/21/2024
Complaint that the unit has error code h2o.. found bad connection to the water valve. Reattached connection and ran two diagnostic cycles and unit running normal.
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Oxford, MA 01540
Chris B.
Job Details: 02/21/2024
Complaint that the unit is not cycling through correctly. Found bad water valve on the cold side. Will order parts for a return visit.; ordrng 1 W11205048 (Water Valve)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Oxford, MA 01540
Chris B.
Job Details: 02/21/2024
Complaint that the unit is cooling erratic. Eggs and milk has frozen. Got error code D7D8 Main board and fridge sensor. Sensor is good will order control board and sensor as backup. Took me 5x to get into diagnostic cycle. ; ordrng 1 W11546690 (Control Board) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Oxford, MA 01540
Chris B.
Job Details: 02/21/2024
"Complaint that the unit is not making ice. Found both ice bucket switch and power switch working properly. Used TS W10873791. Found control board not receiving proper signal from the switches measured 3.7v at the switch connector when 12v should be present. Will order new control board. Left new IM with the customer for when we return.; ordrng 1 W11293378 (Control Board), used 1 W10873791 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Douglas, MA 01516
Chris B.
Job Details: 02/21/2024
Complaint that the unit is not spinning out the clothes properly. Found agitator screw loose and stripped hub. Replaced part and unit running normal. Ran two diagnostic cycles. ; used 1 W10528947 (HUB) from stock
We serviced a
SAMSUNG HOME COOKING - G
Model NX60A6511S
Near Worcester, MA 01608
Chris B.
Job Details: 02/21/2024
Complaint that the burner is not working. Found the stove is not cleaned up and not able to service at the moment. Called landlord and sent him pictures of the work space and landlord will take care of the situation and reschedule with the office. Tenant was unwilling to explain to me about the situation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Somers, CT 06071
Gary V.
Job Details: 02/21/2024
"Inspected and found actuator making noise and broken, replaced and cycled thru and tested fine. Charging for part only.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Stallings, NC 28104
Jonathan J.
Job Details: 02/21/2024
"Complaint F9E1 error code in fault history F63 error code in fault history washing machine not washing or ringing out Clothing. clothing still soaking wet at the end of the cycle. I inspected drain hose and drain system. No issues found washing machine, making loud abnormal clunking noises during the spin as if the clutch is not engaging properly inspected slider clutch and electromagnetic clutch no loose wiring found no issues with slider clutch Found or issues found at all with lower drive system. Issue is specifically control based in nature. I inspected pressure dome. No issues with the pressure dome. Found either."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 02/21/2024
Found blower wheel cracked causing loud noise replaced and tested all checks ok. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
GE REFRIGERATOR
Model GNE29GMHDES
Near Mansfield, CT 06268
Amanda R.
Job Details: 02/21/2024
Replaced ff evaporator fan and cleared evaporator drain
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hebron, CT 06248
Jeremy B.
Job Details: 02/21/2024
Dishwasher not cleaning. Ran self test and wash motor hums but no water spraying. Needs new motor. Replaced motor sump assy and tested all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
GE REFRIGERATOR
Model GNE25JSKGFSS
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/21/2024
"Steamed freezer not going into defrost, needs fan and defrost term.; ordrng 1 WR50X10069 (Defrost term) and 1 WR60X32614 (Evap fan)"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME19R7041FS
Near Bellingham, MA 02019
Aimee Z.
Job Details: 02/21/2024
"Found the holder for switches broken, it was closed hard.Door is fine needs holder switches and micro switches; ordrng 1 DE66-00168B (Housing door switches) and 1 DE96-00414D (Support) and 6 3405-001034 (Micro switches)s"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA R
Near Medway, MA 02053
Aimee Z.
Job Details: 02/21/2024
"Steamed out ice maker draw was frozen in tested icemaker wouldnt fill. Ice on side of water fill over filling Found theres a service bullion for ice maker. Also the deli draw is out no light And Right gasket is torn.; ordrng 1 DA82-02675A (Sev kit) and 1 DA97-13015C (Gasket right) and 1 DA97-13797A (Door deli complete), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, NC 28208
Jeff L.
Job Details: 02/21/2024
Replaced parts ordered customer said unit was not working in rinse cycle I put unit into service mode and found no fault codes. I put the unit into rinse/spin cycle and let it go water came in as it should the tub basket is partially turning as it should. I had the water level set at deep water wash when the unit began to agitate there was a hesitation before it began to agitate and when it did it was very slow I pulled cam back down and found gear case fluid running down shaft. This may have been present the 1st time I didnt see it and found the cam and wash plate splines completely wore down allowing the grinding noise. Im putting In for 2time frame for this job.W114543722xframe; ordrng 1 W11454372 (Gear case) and 2 2xframe (2xframe)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Weddington, NC 28104
Jonathan J.
Job Details: 02/21/2024
House is still under construction. No one has purchased home yet. New build construction residence. Dishwasher door outer panel is dented. I replaced outer door panel. Water is not connected to unit as of right. The second could not test checked diagnostics no error codes and diagnostics fault history no additional issues found with dishwasher at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near South Hadley, MA 01075
Mike K.
Job Details: 02/21/2024
"Replaced control and harness, put unit into defrost and verified operating. Fully Steamed clear evap.; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/21/2024
"Arrived at home, found pump/motor had been removed from unit. Found wires on harness cut and unusable. Reordering harness. Left new pump/motor with customer. Will install all parts on return visit. ; ordrng 1 W11568793 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/21/2024
The ordered sump motor is not on my van. The appt needs to be rescheduled.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
MAYTAG DRYER
Model MEDZ600TW1
Near Davidson, NC 28036
Robert A.
Job Details: 02/21/2024
"Cx complaint that the unit adds time to the dry cycle using excessive energy. I inspected the unit to confirm the complaint. I found the unit heats tumbles and has good airflow. I ran a normal cycle and the timed steadily decreased as intended. The unit needs new moisture sensors, moisture sensor harness and control to resolve the issue. I quoted the cx for the repair and collected the service call fee."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/21/2024
"Complaint rear, right element will not turn on. I found a piece of metal was on surface elements, causing it to malfunction and defect out. I replaced element tested operations no additional issues found everything is working as it should be."
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Westfield, MA 01085
Mike K.
Job Details: 02/21/2024
"Unit is under 1yr wp warranty per service bench. Complaint of taking multiple cycles to dry. Tested in timed dry and unit is heating properly, but no air flow. Found vent crushed behind unit. Was able to reform and adjust for decent flow."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 02/21/2024
"Complaint power button will not work left unit unplugged. I was able to enter diagnostics. I found touch button. The power button is in operable. All other buttons are working. Error codes in history are as follows F6e2 f2e1 unit will need a new touchscreen to fix. Also, potentially may need a new control board as well. no additional issues found with machine at this time. Customer declined repair is going to replace washer."
We serviced a
JENN-AIR RANGE
Model JJW2430DP02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/21/2024
Complaint range user interface is not functioning properly displaying F2 E one error code. No matter what happens or how much breaker is tripped does not fix issue I found user interface is shorted on the left side panel of of the user interface unit will need new user interface to fix on oven ; ordrng 1 W11236887 (Ui)
We serviced a
WHIRLPOOL OVEN
Model WFG535S0LZ4
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/21/2024
Found unit preheating correctly at time of visit let it pre heat to 350 and it did so with good temp and then bumped it to 400 and unit pre heated up to temp and was holding good temp inside oven. The oven light did come in by itself and could not get it to go off by button on EOC. The door latch is Good it doesnt need to be replaced. Customer rescheduled for 2-26-24 pmW11620570; ordrng 1 W11620570 (EOC)
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS1
Near East Granby, CT 06026
Gary V.
Job Details: 02/21/2024
"Inspected and found wash pump no longer pumping and worn out, quoted and they will call if wants repaired."
We serviced a
MAYTAG DRYER
Model wED4500MW0
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/21/2024
Found dryer drum not round and needs to be replaced also the heater is cycling on and off to quickly not allowing clothes to dry in a timely manner. Parts need to be ordered. Customer will call when drum arrives at home(PLEASE HAVE DRUM DROP SHIPPED)W11685947W10899578WP3387134W10900067; ordrng 1 W11685947 (Timer) and 1 W10899578 (Drum) and 1 WP3387134 (Thermostat) and 1 W10900067 (Thermo kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Spencer, MA 01562
Chris B.
Job Details: 02/21/2024
Complaint that the unit is leaking water from the water filter housing. Found crack on the right side of the filter housing. Will order parts for a return visit. Found bad door gasket.; ordrng 1 W10830055 (Door Gasket)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/21/2024
Found drain pump not pumping water out customer did state after several attempts it finally emptied the clean out is probably full of debris but with the units stacked I cannot access drain pump because if this. I advised customer he will have to get dryer off top and make washer accessible for us to service or I can bring a additional technician that would be a $169.00 charge to be paid by customer. Customer says he will have dryer down and washer accessible.; ordrng 1 W11458345 (Drain pump assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/21/2024
"Customer had issues starting unit said it wont start, found customer was only pressing start once. Informed customer of new two step method. Informed customer of lights are blinking to hit start again. If light is solid, it is running. Ran service diagnostic no error codes. All funtions working is diag. Verified prop operation"
We serviced a
LG REFRIGERATOR
Model LFC22770ST101
Near Hadley, MA 01035
Mike K.
Job Details: 02/21/2024
"Icemaker is in upside down position, harvest and roatates but end in upside down position, never fills. Quoted for icemaker/labor, denied, collected for service call."
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near Hampden, MA 01036
Roger R.
Job Details: 02/21/2024
"Found belt had popped off of idler pulley. Reset belt properly, all okay now"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Charlotte, NC 28269
Robert A.
Job Details: 02/21/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model KSNSBDHFNF
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/21/2024
Customer canceled at door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Ludlow, MA 01056
Roger R.
Job Details: 02/21/2024
Found water line to fountain not fully inserted into water valve. Reconnected and checked okay no leaks now. Also checked power supply and found ok. Customer to call if power problems persist..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near New Britain, CT 06051
Chuck M.
Job Details: 02/21/2024
Customer complaint is that refrigerator is not cooling. Inspected and found compressor and fans are running. Checked evaporator and found no frost pattern. Small ice ball. Took pic. Ordered compressor and couplers.; ordrng 1 W11582579 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Process Stub)
We serviced a
LG REFRIGERATOR
Model LRFXS2503S
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/21/2024
CL E error code leak in the systemThe amps running at 8 ampsNeeds compressor leak checkCust buying new
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/21/2024
Door not closing motor for door opener stuck tripped breaker outlet has power ; ordrng 1 W11707984 (Fuse) and 1 W11493414 (Interlock) and 1 W11443147 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near York, SC 29745
Mitch H.
Job Details: 02/21/2024
Tested and found dishwasher filling correctly but pump/motor not working. Removed and replaced pump/motor assembly. Tested and checked for leaks. All operating properly and no leaks.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Huntersville, NC 28078
Robert A.
Job Details: 02/21/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Huntersville, NC 28078
Robert A.
Job Details: 02/21/2024
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor and fans are on but only warm air comes out. The high and low side lines are both at room temp. The RC evap did not build a frost pattern at all after running for 25 min. The UI, door switches and interior lights responds fine with no issues. The unit needs a new compressor and evap to identify the leak in the SS. This is a built in so a 2nd man is needed. I quoted the cx for the repair."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Belmont, NC 28012
Mitch H.
Job Details: 02/21/2024
"Tested and ran diagnostics. Found F8E6 and F9E1 errors. Found wire to drain pump broken. Spliced wires, tested, no power to drain pump. Ran component tests and could not get any components to work. Control board bad. Ordering control, harness and latch. Checked part availability, customer didnt want to schedule return due to her schedule. Wants office to call when parts arrive.; ordrng 1 W11624938 (Control) and 1 W11590868 (Harness) and 1 W11700916 (Latch)"