Service History 26 - Advantage Appliance Repair

We serviced a

LG DISHWASHER

Model LSDTS9882S

Near Springfield, MA 01119

Jorden

Job Details: 02/26/2025

Arrived and installed lower wash arm and water tube. Ran cycle and it was on the steam setting causing it to seem as though the pump was creating very low pressure. Switched it a different cycle and options water pressure improved immensely. Showed customer and tested fine.

We serviced a

MAYTAG WASHER

Model MFW7020RF0

Near Charlotte, NC 28212

Johnny

Job Details: 02/26/2025

"Cx stated unit run long cycle, I checked for error codes, none was present. I ran two diagnostic cycles. No issue. I observed customer had 16 hour fresh hold option turned on. This option causes the washer machine to tumble continuously after cycle has ended and activate fan to circulate air inside drum to keep clothes fresh. I suspect customer unknowingly selected this option. Unit is working as designed and had no functional failures."

We serviced a

KITCHENAID REFRIGERATOR BO

Model KRFC300ESS01

Near Indian Land, SC 29707

Brandon

Job Details: 02/26/2025

Complaint unit is not making ice. Found on arrival that ice maker was not plugged into. Plugged ice maker in and it began to cycle but did not call for water. Tested water dispenser and flow was really slow. Found that filter housing is not seating correctly and water is not able to flow properly. Ordering valve filter housing and reservoir for repair.; ordrng 1 W11229977 (Tank) and 1 W11346623 (Filter housing) and 1 WPW10420083 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Rock Hill, SC 29730

Brandon

Job Details: 02/26/2025

On arrival I installed ice maker ordered. As soon as I actuated door switch after installing ice maker called for water and cycled as designed. No issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Matthews, NC 28104

Clinton

Job Details: 02/26/2025

Installed new dispenser it was leaking the rinse aid out in tub. New dispenser has new seal and will not leak any longer

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS04

Near Matthews, NC 28104

Clinton

Job Details: 02/26/2025

7740704518 called tech line on unit freezer is not freezing unit is not making ice. Freezer temps are 22 degrees. Fridge temps 45. Test heater in test diagnostics heater is operational. Performed pressure tested with tech support. Found -10 low 120 high. Did equalize performance test after 10 min pressures sat 9 on low Side and 3 on the high side. Tech support said system will need to be split then purged with nitrogen and reckoned replacement of compressor one more. Need oil free gauges ; ordrng 1 W11592010 (Compressor)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28270

Clinton

Job Details: 02/26/2025

On arrival customer was not home but they did call me back. Customer explained they had received a text this week saying the parts was not yet received and the office canceled today appointment. Additionally user noted the dryer has been repaired by an electrician at the the plug was wired in correctly to dryer and was causing the issues. Previous tech recommend election and cost 600 $ dollars for repair. All information collected on phone in Customers drive way; dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28226

Clinton

Job Details: 02/26/2025

Replaced control ran diagnostics after installed control no faults no errors unit full operational.

We serviced a

WHIRLPOOL DRYER

Model LHE5700W0

Near Charlotte, NC 28226

Clinton

Job Details: 02/26/2025

Unit had a broken belt used truck stock repair kit to fix broken belt. After repair unit is fully operational ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS1

Near Charlotte, NC 28226

Clinton

Job Details: 02/26/2025

Installed two new springs and string hinge kits unit now open properly not falling open; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Charlotte, NC 28226

Clinton

Job Details: 02/26/2025

Installed new valve for unit had a cracked valve tested unit after repair no leaks unit testing fine

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Rock Hill, SC 29730

Brandon

Job Details: 02/26/2025

On arrival I installed parts that were ordered. Tested all components after installation. Unit tested as designed. No issues found

We serviced a

MAYTAG WASHER TOP LOAD

Model MTW5700TQ0

Near Charlotte, NC 28269

Johnny

Job Details: 02/26/2025

Cx stated clothes are dirty after a cycle. I filled unit up with water. I observed flakes in the water indicating there is dirt in between spin basket and outer tub. Unit works as designed and there are no functional failures. So no repair is necessary. Customer will have to deep clean and thoroughly clean unit using various techniques and methods of using affresh tablets as well as other washing machine cleaning remedies that can be found online. Unit working as designed; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB765FW0

Near Charlotte, NC 28269

Johnny

Job Details: 02/26/2025

Installed new parts. Ran calibration cycle. Ran service cycle. No error codes. Started a regular cycle. Unit working as designed.; dspstn on spec-tagged invntry: 1 W10876600 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHV10

Near Ashford, CT 06278

Gary V.

Job Details: 02/26/2025

"Inspected and found unit never had a filter installed when delivered, filter reset light came on alerting customer to replace filter and discovered no filter. Referred customer back to dealer. All other functions test normal at this time. Quoted for filter and customer declined."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Putnam, CT 06260

Gary V.

Job Details: 02/26/2025

"Inspected and found hot water valve terminal became loose, tightened and adjusted, tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT519SZDB11

Near Charlton, MA 01507

Gary V.

Job Details: 02/26/2025

"Concern is poor cooling and low ice production. Inspected and found evap with full frost pattern, main acu cycling cooling off early, temps in freezer at plus 10-15 causing low ice production. Will order main acu and ff temp sensor and call with return date.; ordrng 1 W11666427 (Control box) and 1 W11438736 (Ff temp sensor)"

We serviced a

GENERAL ELECTRIC RANGE

Model JBS86SP5SS

Near Sturbridge, MA 01566

Gary V.

Job Details: 02/26/2025

"Inspected and found right front burner getting 240v but inner ring with no operation, replaced right front burner and cycled, tested fine now."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW3

Near Worcester, MA 01604

Glenn

Job Details: 02/26/2025

Motor winding open Replaced motor pump assembly tested all ok ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ03

Near Worcester, MA 01602

Glenn

Job Details: 02/26/2025

Installed jazz board tested all ok job complete

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Holden, MA 01520

Glenn

Job Details: 02/26/2025

Installed parts tested all ok job complete instructed customer on the drain hose that is not factory we can not change that part otherwise tested all ok in

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Worcester, MA 01606

Glenn

Job Details: 02/26/2025

Installed control tested wash cycle it now fills properly it no longer fills for seconds then straight to agitation. All tested ok

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Millbury, MA 01527

Glenn

Job Details: 02/26/2025

Found no voltage to the user interface washer is not powering on order parts ; ordrng 1 W11400681 (Control) and 1 W11115285 (User interface)

We serviced a

FRIGIDAIRE RANGE

Model LFEH3054UFD

Near Mendon, MA 01756

Aimee Z.

Job Details: 02/26/2025

Installed new left burner tested inner and outer burner both working complete

We serviced a

SAMSUNG DRYER

Model DVE54R76OOC/A3

Near Hopedale, MA 01747

Aimee Z.

Job Details: 02/26/2025

Installed new Pcb and tested complete

We serviced a

KITCHENAID RESIDENTIAL REFR

Model KRFC300ESS07

Near Springfield, MA 01109

Jorden

Job Details: 02/26/2025

"Arrived and found both sections at room temp, no frost pattern and compressor intermittently drawing 9.8amps. Unit needs a new compressor. ; rqstng P&A on 1 W11557425 (Compressor kit) and 1 123789 (2nd time slot)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Chicopee, MA 01013

Jorden

Job Details: 02/26/2025

"Arrived and could not replicate complaint but customer had noise on video. Found noise coming from a failing support roller (took photo of roller with brown dust/shavings), replaced with kit and tested fine. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ15

Near West Hartford, CT 06107

Mike K.

Job Details: 02/26/2025

"Sealed system replaced 2/21/25 by us, sealed system covered by 60 month part/labor warranty per service bench. Partial frost pattern on evap, compressor and fans running. Joints on compressor look good, no signs of leaking.Ordering compressor/drier/evap, 2x time.; ordrng 1 W11550396 (Evaporator) and 1 W11504423 (Evap coupler) and 1 W11504415 (Evap coupler) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11547313 (Compressor) and 1 W11504416 (Compressor coupler) and 1 W11504431 (Compressor coupler) and 1 W11506621 (Compressor coupler) and 1 W11506635 (Process tube) and 1 R600a (R600a) and 1 Locringfittingglue and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Bloomfield, CT 06002

Mike K.

Job Details: 02/26/2025

"Unit is under 1yr wp warranty per service bench. 4-3, wash motor not running, verified motor is not running. In diagnostic cycle. Replaced sump assy and tested, new part leaking at motor connection, able to reseat and retested, working properly. Ran diagnostic cycle fine.; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF577KPS02

Near Simsbury, CT 06070

Mike K.

Job Details: 02/26/2025

"Unit is under 1yr wp warranty per service bench. Complaint of not making ice. No cubes in icemaker. Icebox fan working, ice box thermistor passes, ran harvest fine. ran fill and did not fill, valve humming, front dispenser working. Fill tube frozen, ran fill tube heater. Verified 120vac to heater. 1.59kohms on heater. Cleared fill tube. Ran fill test and filled fine. Cs to monitor, advised to change filter every 6 months, flow is a bit slow at dispenser."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Rocky Hill, CT 06067

Andre

Job Details: 02/26/2025

Ck unit upon arrival per customer from time to Time unit user interface will show door open even though door is closed. Check and found frost build up on food products inside freezer which is a indication of room temperature air entering a cold space. Adjust legs to raise unit and give tilt and inform customer to try an make sure door is closed properly at all times

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT318FZDW10

Near Rocky Hill, CT 06067

Andre

Job Details: 02/26/2025

Ck unit upon arrival and found Freon stuck within the low side of the system. Install service port and use nitrogen an found all gas flowing out through capillary tube. Install other parts and pressurize and monitor pressure and pressure stable. Vacuum and charge system and monitor pressure instruct customer 24hr for proper cooling; dspstn on spec-tagged invntry: 1 W11504445 COUPLER 5/4

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Prospect, CT 06712

Jimmy R.

Job Details: 02/26/2025

"Tested unit and found machine would fill but never wash ran a diagnostics and found errors, 5-1 door switch door stuck open, 6-4 inlet water float switch open, 4+3 wash motor not running. Tested power to wash motor and found 120v at motor and motor just buzzing. Replaced faulty sump&motor ran a wash cycle and unit is now working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Cromwell, CT 06416

Andre

Job Details: 02/26/2025

Unit arrival on Friday and never been use. Inform customer on run time thats on the timer with first installation. Per instructions on the dryer tagged. After starting unit customer should open and close door without start and let the time on the timer expire per tagged which can take any where between 45Mins to 8hr. Customer had unplug unit when he realize unit was still running. Customer will let unit sit while plug on to let manufacturers time run off

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WHD862CHC2

Near Charlotte, NC 28211

Clinton

Job Details: 02/26/2025

Installed new heat pump unit is not making noise any longer and unit draining water

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFX2676FRZ00

Near Charlotte, NC 28278

Mitch H.

Job Details: 02/26/2025

"Tested and ran diagnostics. Found E2 ice maker error. Removed and replaced ice maker. Reassembled, cycled power to clear error. Ran test 56 to make sure error was cleared. Ran ice maker test 57, ice maker would not complete cycle. Timed out. Ordering user interface. Checked part availability and scheduled return for 3/6 PM ; ordrng 1 W11321476 (User interface), used 1 W11658802 (Ice maker) from stock"

We serviced a

KITCHENAID M/W OTR

Model KMBS104ESS03

Near Clover, SC 29710

Mitch H.

Job Details: 02/26/2025

"Pulled microwave out. Disassembled, removed and replaced control. Tested microwave on counter, operating properly. Reinstalled in cabinet, retested, operating properly."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW0

Near Longmeadow, MA 01106

Jorden

Job Details: 02/26/2025

"Arrived and ran unit, found no leak of any kind. Inspected area around washer and found no evidence of an occurring leak. Unit tests fine"

We serviced a

WHIRLPOOL WASHER TL

Model WTW7500GW2

Near Sharon, MA 02067

Aimee Z.

Job Details: 02/25/2025

Installed new lid complete

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS555SIHZ06

Near Charlotte, NC 28215

Johnny

Job Details: 02/25/2025

"Unit not defrosting, needs new heater and harness. Customer is aware unit must be unplugged and defrosted the day before the scheduled repair.; ordrng 1 W11650661 (Heater)"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ4

Near Charlotte, NC 28215

Johnny

Job Details: 02/25/2025

"Error code f8e0 blower fan/hall sensor. Bake and broil elements in good working working, ordering new blower fan.; ordrng 1 W11620737 (Blower fan)"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB765FC2

Near Charlotte, NC 28215

Johnny

Job Details: 02/25/2025

"F5e2 lock issue. Test lock. Unit will not lock. Replace with new lid lock. Cleared error codes, ran service cycle, no issue. Started regular cycle, unit working as designed.; used 1 W10861642 (DOOR LOCK) from stock"

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOCE500ESS22

Near York, SC 29745

Mitch H.

Job Details: 02/25/2025

"Pulled oven from wall. Adjusted console. Reinstalled, ensured oven was pushed back as far as it would go and a close to flush as possible. Asked customer to check and ensured he was satisfied l"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS555SIHV00

Near Fort Mill, SC 29715

Mitch H.

Job Details: 02/25/2025

Checked and found no issues with door or seal. All checked good and in proper location. No water leaks or evidence of past leaks. Customer says she has not seen any water on floor or inside either compartment. Dispenser and ice maker operating properly.

We serviced a

MAYTAG DISHWASHER

Model WDT730HAMZ1

Near Belmont, NC 28012

Mitch H.

Job Details: 02/25/2025

"Removed and replaced control and door latch. Reassembled, tested, dishwasher now operating properly. AUTHO W1D74J0WPL1"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28056

Mitch H.

Job Details: 02/25/2025

Tested and ran diagnostics. Found F7E1 error. Found actuator bad. Removed and replaced. Ran control calibration and tested washer. Now operating properly.; used 1 W10913953 (Actuator) from stock

We serviced a

KITCHENAID COOKTOP

Model KGCK366VSS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/25/2025

"Complaint flame shot out from underneath cooktop about 3 feet high from underneath burner knobs, singing customers arm hair when he tried to put the flames out. Safety file number 7741029968 file number stating non repairable 7740962030 non-no longer available parts. Too costly to repair as well. Unit will need everything replaced underneath cooktop also cooktop burners will all need to be replaced as well as pipes. Orifice holders will also all need to be replaced as all screws will snap off into orifice holders when trying to remove well have to drill most of them out. Melted wiring melted, rubber massive issues from flame up."

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/25/2025

Complaint dryer is getting hot but is not drying clothing. I found complete restriction outside in vent going outside. No airflow whatsoever outside. Left dryer vent disconnected with dryer disconnected unit has great airflow. No further issues found with dryer at this time.; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/25/2025

I replaced all previously ordered parts inspected for leaks by testing icemaker and water from door. No leak at occurring at valve or a tubing that I can find at this time. After replacing all previously ordered parts.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Wingate, NC 28174

Jonathan J.

Job Details: 02/25/2025

Complaint had started the preheat oven went oven made a loud noise and smoke came billowing out. I found element had failed causing issue to occur. I replaced base element tested operations. All operations are working properly. Oven is preheating properly and cycling temperatures as it is supposed to; used 1 W10779716 (ELEMENT) from stock

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOC54EC0HS20

Near Gastonia, NC 28056

Mitch H.

Job Details: 02/25/2025

Checked and tested. Found F6E0 communication error. Ordering console and control. Checked part availability and scheduled return for 3/4 PM .; ordrng 1 W11600321 (Console) and 1 W11261167 (Control)

We serviced a

JENNAIR ICE MACHINE

Model JUIFN15HX01

Near Clover, SC 29710

Mitch H.

Job Details: 02/25/2025

Condensate drain pump is not working. Customer purchased pump himself from Amazon. Not covered by warranty through us. Explained this to customer but he says that is not what JennAir told him. He is going to call JennAir.

We serviced a

MAYTAG WASHER

Model MVW5430PBK0

Near Webster, MA 01570

Glenn

Job Details: 02/25/2025

Found drain pump harness broken. I used my truck stock already this week order part ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

GENERAL ELECTRIC REFRIGERATOR FDB

Model GFE28GELEDS

Near Oxford, MA 01540

Glenn

Job Details: 02/25/2025

Freezer ice maker is leaking onto the bail arm stopping ice making and the ice maker is intermittent. Order part ice maker ; rqstng P&A on 1 WR30X28682 (Freezer ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Worcester, MA 01603

Glenn

Job Details: 02/25/2025

Found dishes obstructing the middle rack causing the door not to close. Customer instruction on proper loading dishwasher tested all ok

We serviced a

GE WASHER

Model GFW550SSN4WW

Near Worcester, MA 01603

Glenn

Job Details: 02/25/2025

Installed parts motor and inverter board retested all ok in test 14 washer now spins in high spin not error codes job compete

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW1

Near Worcester, MA 01607

Glenn

Job Details: 02/25/2025

Found clothes getting caught by the wash plate and tearing them up. Order part wash plate ; rqstng P&A on 1 W11510461 (Wash plate)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Douglas, MA 01516

Glenn

Job Details: 02/25/2025

Found inner basket wobbling and loose. Im unable to remove the wash plate and will need to break it to replace hub. Order parts hub and wash plate ; ordrng 1 W10902814 (Wash plate) and 1 W10528947 (Hub)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cramerton, NC 28032

Ryan S.

Job Details: 02/25/2025

"Customer complained unit not working, found timer knob broken. Unit is working otherwise but needs timer and knob due to damaged timer stem/knob. Scheduled return call for 3-5-25 pm. Customer said too call on way but she will leave key under doormat for return call also. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Timer knob)"

We serviced a

WHIRLPOOL COOKTOP

Model WFES5030RZ0

Near Lowell, NC 28098

Ryan S.

Job Details: 02/25/2025

"Returned to install new infinite switches and surface elements ordered. Installed parts , unit now working as designed."

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW2

Near Stanley, NC 28164

Ryan S.

Job Details: 02/25/2025

"Customer complained of clicking noise, found slider malfunctioning, causing noise from rotor. Replaced slide and secured rotor. Ran service mode and all functions working with no noise . Verified proper operation. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

JENNAIR MW/WALL OVEN COM

Model JMC2430LL00

Near Denver, NC 28037

Ryan S.

Job Details: 02/25/2025

Found broken broil support. Replaced from ts. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28277

Clinton

Job Details: 02/25/2025

Installed new harness and control found wire at the drain pump broken off at clip to drain after parts replaced unit is fully functional Raman diagnostic cycle no issues or errors

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Charlotte, NC 28277

Clinton

Job Details: 02/25/2025

Called tech line document the water issue there is no water issue with unit the unit is completely working as designed. The customer is comparing the fridge to the brita filters she owns. Tech line verified there is no issues with water the water fast is normal and the bubbles is the air in the system after flushing new filter all issues resolved. 2nd complaint is ice clumping in ice bin tech line said Custer must use ice regularly or dump ice once ever 2 weeks as customer stated she may only use it 3 times a week tech line said it must be dumped every two weeks to prevent clumping and bad taste. Sr number 7741027878; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER

We serviced a

JENNAIR REFRIGERATOR FDB

Model JFFCF72DKL05

Near Stanley, NC 28164

Ryan S.

Job Details: 02/25/2025

"Found mullion not entering where it should to close properly, found out left side hinge slightly bent causing door to be too low. Ordering left side hinge and keeping mullion for return call. Informed customer office will call to schedule return call. ; ordrng 1 W10861742 (Hinge left)"

We serviced a

KITCHENAID WALL OVEN DBL

Model KOEC530PSS01

Near Clover, SC 29710

Mitch H.

Job Details: 02/25/2025

"Checked and tested. Confirmed error code. Oven would not start. Cycled power to oven. Now operating. Turned breaker off. Pulled oven partially from wall. Removed and replaced control. Reinstalled in wall. Turned breaker back on, tested, oven operating properly."

We serviced a

JENNAIR DISHWASHER

Model JDPSS246LL1

Near Stanley, NC 28164

Ryan S.

Job Details: 02/25/2025

"Found f8e4, found water In drip tray, ran unit and found leak from sump. Ordering sump assembly and I forged customer will return when returning to repair refrigerator on another ticket. ; ordrng 1 W11460946 (Sump assembly)"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Denver, NC 28037

Ryan S.

Job Details: 02/25/2025

"Customers didnt answer, no gate code, called office . Office said she had already been serviced, she thought by me. Office informed o hadnt came today. She Didnt need service. Left call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Iron Station, NC 28080

Ryan S.

Job Details: 02/25/2025

Found rack adjuster broken. Replaced adjusters from ts. Verified proper operation. ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW2

Near Charlotte, NC 28208

Clinton

Job Details: 02/25/2025

Installed control and wiring harness unit is now working properly unused truck stock cam kit for noise from belt

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, NC 28203

Clinton

Job Details: 02/25/2025

Scheduled next day by mistake re schedule appointment to correct date; schdld next appmnt for 3/3 MON PM

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PB0

Near Charlotte, NC 28207

Clinton

Job Details: 02/25/2025

Installed new control flushed unit with two full tanks of water to fight suds issue installed valve because previous tech order no errors no issues in diagnostics after repairs left home u it running clean washer cycle

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Charlotte, NC 28215

Johnny

Job Details: 02/25/2025

"Cx stated not cooling and freezing, confirm complaint. Sealed system was recently tapped into with a piercing valve by an uncertified individual. Might have been the cause of issue. Will need new compressor to begin with. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer filter) and 1 W11506635 (Process port)"

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRX988SIBM01

Near Charlotte, NC 28211

Johnny

Job Details: 02/25/2025

"Cx complained about deli drawer not being able to pull out, confirmed complaint, evaporator frozen over will evap kit. Led lights out. Will need extra time to perform successful. Instructed cx unit must be emptied and defrosted before repair can be made. Please contact customer the day before repair to remind them.; ordrng 1 W11457241 (Evaporator frost kit) and 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Charlotte, NC 28211

Johnny

Job Details: 02/25/2025

"Installed new part, ran service cycle, no leaks no errors working as designed."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4855HW3

Near Charlotte, NC 28262

Johnny

Job Details: 02/25/2025

Unit was already repaired by previous company

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Britain, CT 06051

Andre

Job Details: 02/25/2025

Ck unit upon arrival n arrival and advance unit into a cycle and found drums rotating but no heat. Check voltage and found 121VAC from L1 to Neutral and 121VAC from L2 To Neutral but 0VAC from L1 To L2 show customer and inform customers she would need a electrician

We serviced a

WHIRLPOOL DRYER

Model WGD9550WW2

Near Foxborough, MA 02035

Aimee Z.

Job Details: 02/25/2025

Installed new tune up kit complete; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ04

Near Norfolk, MA 02056

Aimee Z.

Job Details: 02/25/2025

Installed both fridge gaskets complete

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/25/2025

Replaced all previously ordered parts tested operations inspected for leakage no leakage found everything working properly. And quietly.

We serviced a

GE RANGE

Model JGSS66SEL3

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/25/2025

"Cust stated couldnt shut off hard to turn found Gas valve stuck open front left , ; ordrng 1 WB21X25979 (Gas valve)"

We serviced a

ELECTROLUX WASHER

Model ELFW7637AW1

Near Medway, MA 02053

Aimee Z.

Job Details: 02/25/2025

Replaced drain pump and 2 circulation pumps. When replaced pumps blew down hoses to make sure clearThe. I filled with water and let circulate water And then drained out . After drained found hose had some water in it

We serviced a

MAYTAG WASHER

Model MVW5435PW1

Near Southington, CT 06489

Jimmy R.

Job Details: 02/25/2025

"Tested unit and found when customer would run machine it would bang and make a lot of noise, ran a test cycle and found unit banging when spinning due to unit not level. Adjusted legs to level tub of unit and reran wash cycle, unit is now spinning and operating to factory specs"

We serviced a

MAYTAG WASHER TOP LOAD

Model WTW5105HW0

Near Southington, CT 06489

Jimmy R.

Job Details: 02/25/2025

"Installed all new parts and ran washer thew a calibration cycle, unit went threw properly. Ran a wash and spin checking functions an unit is now working to specs"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 02/25/2025

"Tested unit and found washer would start a cycle get to the wash and just buzz never agitating, checked for errors and found F7e5 shifter fault. Ran a self test and found belt squealing shifter not engaging and cam making noise, inspected parts and found cam melted, belt bad and shifter stuck, replaced all parts and capacitor recalibrated unit and machine is now washing and working to specs ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC , used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11239857 (BELT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 02/25/2025

"Checked over washer and found unit would leak water as soon as it would fill, checked over unit for signs of leaking and found water coming from under unit inspected outer tub and found water leaking from around drain pump connections. Found tub cracked where drain pump connects to tub causing the leak, unit will need new outer tub and pump advised customer part is a special order and will be shipped to house advised to plz take a look at it and make sure its ok when received ; ordrng 1 W11219115 (Outer tub) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Douglas, MA 01516

Glenn

Job Details: 02/25/2025

Installed complete wiring harness the harness had broken at the drain pump tested all OK ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

KITCHENAID WALL OVEN

Model KOCE507ESS11

Near Plainville, CT 06062

Andre

Job Details: 02/25/2025

"Ck unit upon arrival and found light inside oven wont turn generating heat because lights been consistently on. Found F2E1 error code. After playing with buttons on control for a little lights would go off, submitted for Authorization parts Tentative P/A; ordrng 1 W11093258 (Panel control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS1

Near Bristol, CT 06010

Andre

Job Details: 02/25/2025

"Ck unit and remove door and install door bottom door seal and door gasket. With dispenser and screw. Inspect all over right side of unit and Tub and found water leaking from black heat sink thats build on to Tub. Unit still leaking after both gasket and Gunk was remove from unit order tub for replacement ; ordrng 1 Wpw10681502 (Tub) and 1 2time (2Time), dspstn on spec-tagged invntry: 1 W11177741 GASKET and 1 WPW10304407 DISPENSER"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/25/2025

Customer canceled at door stated plumbers did not attach waterline after installing dishwasher and confirm that unit was connected properly stating that over the phone they do not need service.

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW4505MW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/25/2025

"Complaint washing machine will not lock. I found a latch has failed latch was used last service call after hours and has not been replenished. According to Office part is scheduled to be in Friday, but we have no availability till Wednesday.; ordrng 1 W11670519 (LATCH)"

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 02/25/2025

"Complaints microwave generation failure, error code. I found true I found unit will need magnetron inverter and microwave. Appliance manager to fix Erica. Customer also stated lightbulb has not worked for quite some time. And touchscreen is not responsive hardly at all on power buttons customers also stated touchscreen has to be cycled off all the time at breaker box and factory reset as it is constantly glitching. Customer declined repair this morning was going to check options and potentially get back with us today. Customer knows part is on special order and the office will call them as soon as part comes in once he places the order."

We serviced a

KITCHENAID WALL OVEN DBL

Model KOEC530PPS00

Near Charlotte, NC 28226

Clinton

Job Details: 02/25/2025

Turn table ring has damaged the wheels has flat spots. Will need turn table ring placed order with Lisa return. Tues 4th; ordrng 1 W11110134 (Turntable ring)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Northampton, MA 01062

Mike K.

Job Details: 02/25/2025

Replaced console/u/i and harness. Tested and unit working properly

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Easthampton, MA 01027

Mike K.

Job Details: 02/25/2025

"Unit is being covered by authorization M1DH710APL1. Complaint of no power, not operating. Unit operating arrival. Issue has been intermittent. Ordering u/I.; ordrng 1 W11384511 (Console)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Westfield, MA 01085

Mike K.

Job Details: 02/25/2025

"Unit not agitating properly. Ran diagnostic and found unit spinning basket instead of agitator. Found actuator not connected to cam and cam had melted jamming. Quoted for actuator/cam and labor. Accepted. Replaced actuator// cam and ran diagnostic. Agitation/spin working properly ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chicopee, MA 01020

Jorden

Job Details: 02/25/2025

"Arrived and found F9E1 (long drain/no drain) flashing in display, hit cancel and drain and unit drained out without issue. Found F9E1 and F8E2 (inlet valve electrical issue) stored in system, cleared codes. Ran auto cycle and all operated as expected but with prior history shows this problem keeps returning nearly every year. Contacted tech support and documented. Ordering ACU and advised customer to run 3 vinegar cycles to help clean out any gunk that may be in lines. SR #7741024769; ordrng 1 W11410066 (ACU)"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Chicopee, MA 01013

Jorden

Job Details: 02/25/2025

"Arrived and found unit not agitating or spinning due to capacitor being out of spec, replaced and tested fine. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Agawam, MA 01030

Mike K.

Job Details: 02/25/2025

"Complaint of unit not starting, cs is using timed dry, usually 30 minutes. Unit started fine in testing, tested at multiple selections. Gave resistance to drum and still started. Was some loud vibrations,, resolved by moving vent and changing position. Time rotating fine and unit heating properly"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01129

Chris B.

Job Details: 02/25/2025

Complaint that theres some screws extra and the back panel is loose. Reinstalled screws and the other extra screws are extras due to new part has these screws already with kit.

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