We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Matthews, NC 28104
Jonathan J.
Job Details:
12/04/2024
Complaint refrigerator is not getting cold and any zone has had the compressor replaced twice prior. I found condenser coil is corroded out and leaking while performing a nitrogen test started hissing very loudly with 120 psi of nitrogen and put into system from condenser coil did not find any other leaks Time customer stated that they did also have a week ago. Both evaporators replaced as well. I will need to replace condenser coil found in test 40 of a compressor is making an abnormal noise as unit appears to have been overcharged as well. Freezer zone is completely full of water in the bins and on the floor.; ordrng 1 W11575001 (Valve) and 1 W11548259 (Condenser) and 1 Oilfreegauges and 1 W11109499 (FILTER DRIER-TUBE R600a)
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Weddington, NC 28104
Jonathan J.
Job Details:
12/04/2024
"Complaint not filling with water 1-2 6-1 4-3 9-1 error codes in fault history I found control is turning water valve off prematurely. I found diverter is actively leaking and fill valve making noise. Unit will need control motor sump assembly, and fill valve to fix. No further issues found with dishwasher at this time. Salt brine tank is intact. No issues with tank. all electronics wiring is intact. No fraying or breakage found or corrosion on the wiring harness at diverter point. customer declined estimate is going to shop around."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/04/2024
Complaint unit had flames shooting up inside microwave. Tech line file number 7740456681 safety file number 7740375305. ; ordrng 1 72017 (White touch up paint) and 1 W11252182 (Turntable ring)
We serviced a
SAMSUNG DRYER
Model DVE52M7750W/A3
Near Enfield, CT 06082
Gary V.
Job Details:
12/04/2024
"Inspected and found clump of lint stuck, removed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, CT 06082
Gary V.
Job Details:
12/04/2024
"Inspected and found ff module no longer functioning, will submit estimate and call for return date.; rqstng P&A on 1 W11527432 (Ff module)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Millbury, MA 01527
Glenn
Job Details:
12/04/2024
Installed freezer door seal tested all ok at this time. I problem reoccurs order part control W11436572 job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Somers, CT 06071
Gary V.
Job Details:
12/04/2024
Inspected and found delivery crew apparently solved problem of noise or vibration. Didnt detect any noise or vibration coming from anywhere today. All functions test normal.
We serviced a
SAMSUNG RANGE GAS
Model NX58H9500WS/AA
Near Southampton, MA 01073
Mike K.
Job Details:
12/04/2024
"Been getting a smell of gas as it tries to heat, taking along time to heat. Found igniter worn and taking awhile to light, quoted for igniter and lighting faster preheated fine. Little gas smell, which is normal in lighting. Flow is a little on low side for all burners, but that is likely more a supply issue, tank is low, 30%.Did gas leak test around unit with detector and nothing detected, verified operation of detector to cs turning my on burner ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
12/04/2024
"Tested unit and found machine would come on and go right to done never washing or draining, checked drain pump and found blue wire broken on pump causing no drain and unit to not sense. Fixed wire and added clip to secure to tub ran unit threw a spin and a wash cycle, found all operations working to specs ; used 1 W11284522 (CLIP) from stock"
We serviced a
JENN-AIR RANGE
Model JES9750BAB
Near Waterbury, CT 06705
Jimmy R.
Job Details:
12/04/2024
"Tested unit and found touch panel would not select certain cycles like a bake a broil and cancel, removed console and checked connections for overlay finding all connection ok tried to reset overlay and clean but same issue will not operate unit will need a new control panel with overlay customer will hold off and let know on ordering"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01108
Jorden
Job Details:
12/04/2024
Arrived and found unit making a loud rumbling noise so bad the unit shut off after a brief moment. Removed a large wad of lint/debris and unit began working as normal.
We serviced a
WHIRLPOOL WALL OVEN
Model KODE500EBS20
Near Wolcott, CT 06716
Jimmy R.
Job Details:
12/04/2024
"Ran oven and found unit would heat up and get to temp but after customer would use oven for over an hr it errors out f1e1. Ran diagnostics and found unit erroring out F1e1 relay board, checked controls and found no sign of any burning or working issue tried to check wires in back but could not see them. Unit is going to need new control board also new harness to be safe and main console advised customer we would order parts and come back ; ordrng 1 W11448962 (Cntrl) and 1 W11245674 (Harness main) and 1 W11600643 (Cntrl panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Willington, CT 06279
Gary V.
Job Details:
12/04/2024
"Inspected and found f1 and LF faults, one for pressure system and other for long fill which can also be pressure system, found no problems with pressure hose or air dome, internal main control pressure system has failed and needs to be replaced, will submit estimate and call.; rqstng P&A on 1 W10763748 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB05
Near Dudley, MA 01571
Lee
Job Details:
12/04/2024
"Customer states unit wont cool properConfirmed, found poor frost pattern as well as a very likely spot where Evap is leaking, see quickpics, order compressor and Evap; rqstng P&A on 1 W11578004 (Evap), ordrng 1 W11580057 (Compressor)"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model gfe28gyncfs
Near Sturbridge, MA 01566
Lee
Job Details:
12/04/2024
"Found line frozen in door, thawed line tested okay, collected remainder of labor, customer paid 84 today, 129 yesterday"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Sturbridge, MA 01566
Lee
Job Details:
12/04/2024
"Customer states unit wont agitate need to replace slider, returning tomorrow pm; schdld next appmnt for 12/5 THU PM"
We serviced a
WHIIRLPOOL REFRIGERATOR
Model .WRS325SDHZ08
Near Springfield, MA 01151
Chris B.
Job Details:
12/04/2024
Complaint that the refrigerator is making a rattle noise when called for water. Found bad water filter. Customer will have it replaced. Collected trip fee.
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/02
Near West Brookfield, MA 01585
Lee
Job Details:
12/04/2024
"Installed part, tested okay"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Leicester, MA 01524
Lee
Job Details:
12/04/2024
"Customer states unit will not start cycle.Unable to duplicate issue, ran auto diagnostics test to completion, found no error codes, started a normal cycle, showed customer unit is working properly , went over use and care"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Northampton, MA 01060
Mike K.
Job Details:
12/04/2024
"Cs thought it might be under warranty, was told it had a 5yr. Per service bench look up, it has a one year warranty and was purchased 2 years ago. Complaint of making loud noise at end of wash cycle. Completed diagnostic cycle with no abnormal noises until end of spin, as it was down speeding, loud grinding. Took off cam, actuator and all looks fine. After reassembly ran test 3 more times with no issue. Source not identified, but ran 3 times with no issue.With working after reseating cam/actuator, if reoccurs would replace those first with possible gear case or control issue, but all working now. Cs will test with load.Saved quote for cam/actuator and labor and would be first assumption if fails again."
We serviced a
MAYTAG RANGE GAS
Model MGR8800FZ0
Near Chicopee, MA 01020
Chris B.
Job Details:
12/04/2024
Complaint that the oven would not cook properly. Found error code F3E0. Verified sensor measurements are normal. Wires are not damaged and burner cycling normal. Cleared out error code. Found no issues with the unit. Ran it with no error codes present. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Bellingham, MA 02019
Aimee Z.
Job Details:
12/04/2024
"Installed suspension rods old ones rusted Went to replace clutch, rotor and slider Washer is leaking sound absorber when removing the rotor Started to drip through seal and outer tub. Stopped put part back Needs Gearcase and washplate can only get bolt outWash plate rusted in.Needs Gearcase washplate Have concerns that wont be able to get spin basket out Finding a lot of rust in washer when checking for additional part. So ordering spin basket and outer tub.When leaving Cust said last time ran wash and wash re loud in spin; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10775188 (Washplate) and 1 W10909670 (Nut) and 1 W11219115 (Outer tub) and 1 W10811960 (Spin basket), dspstn on spec-tagged invntry: 1 W10734521 SLIDER , states that autho needed"
We serviced a
FRIGIDAIRE FREEZER
Model FFFU13F2VW
Near Windsor Locks, CT 06096
Gary V.
Job Details:
12/04/2024
"Inspected and found compressor seized, causing no cool. Quoted and she going to buy a new unit."
We serviced a
WHIIRLPOOL RANGE
Model WFE715H0ES0
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/04/2024
"Tested unit and found oven would not heat up past 200 degrees, checked elements and found lower bake element would not come on. Removed lower oven panel and found bake element burnt up causing issue with heating. Will order new bake element and return ; ordrng 1 W10779716 (Element)"
We serviced a
LG WASHER
Model WT7150CW04
Near South Hadley, MA 01075
Chris B.
Job Details:
12/04/2024
Complaint that the washer is leaking water from the bottom front. Found small leak in the drainage but no leaks on the washer itself. No issues found with the washer. Collected trip fee.
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near West Hartford, CT 06119
Ruben C.
Job Details:
12/04/2024
Replaced parts tested operation normal ran unit normal microwaving normally advised cust that unit is only being held by one bolt on left no bolt on right
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near West Hartford, CT 06117
Ruben C.
Job Details:
12/04/2024
Checked unit found all burner valves are bent cuasing them to be off on knob ordering all burner valves cust is going to have unit accessable if he decides to get a second man he has been informed of 169.00 plus tax need to set for 2times; ordrng 1 W11381267 (Left front and left rear manifold) and 1 W11381269 (Center front and center rear manifold) and 1 W11378578 (Right front and right rear manifold)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Avon, CT 06001
Ruben C.
Job Details:
12/04/2024
Checked unit found on front panel rusting near vent and on bottom where nameplate is have referred cust to whirpool cust care rust is not covered
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QKS00
Near Farmington, CT 06085
Ruben C.
Job Details:
12/04/2024
7740461058 called techline per tech replacing door switched recomended parts no longer available
We serviced a
KENMORE WASHER
Model ="796.41022900"
Near West Springfield, MA 01089
Mike K.
Job Details:
12/04/2024
"Kenmore front load washer, cs says not draining, giving OS error. Drain trap is clear, ran rinse and spin cycle. Unit kept filling, over filling. Stopped cycle and unit unlocked, would flood out front f door opened. Pressure hose fine. Quoting for drain pump and pressure sensor, possibility of control, which is nla.Started cycle to lock and left unplugged and locked.Saved estimate and collected for service call only"
We serviced a
GE RANGE
Model R WB2X9154
Near West Springfield, MA 01089
Mike K.
Job Details:
12/04/2024
"Oven not heating, open igniter. Quoted igniter/labor. Accepted. Replaced igniter and heating properly.; dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP"
We serviced a
GE RANGE
Model JGBS30DEK3WW
Near West Springfield, MA 01089
Mike K.
Job Details:
12/04/2024
"Igniter wont light, verified 120vac coming to igniter. Quoted for igniter/labor. Accepted. Replaced igniter, mounting screws striped and would not come out so fit new igniter into old holder, ignited fine and preheated properly ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
LG LAUNDRY CENTER
Model WM3555HVA
Near West Springfield, MA 01089
Mike K.
Job Details:
12/04/2024
"Complaint of unit leaking out front signs of dripping out front door. Ran cycle and current leak is leaking out front bottom, but not out door.Found tear in gasket. Quoted for gasket/labor. Accepted. Office to contact cs when parts come in to schedule returns paid in full via cc; ordrng 1 Mds66651603 (Boot)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/04/2024
"Tested oven and found no bake or broil coming on burners working properly, tested voltage to terminal block and found 120v on each leg 240 acrosed. Ran a bake cycle and no power from control to bake element same with broil control is faulty. Will order and return ; ordrng 1 W11594224 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
LG DRYER
Model DLEX3700V
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/04/2024
Ran dryer and found unit heating up but would not dry clothes customer had to run it a few times. Tested heater and it is fully coming on and cycling off checked air flow and found lint trap on bottom blocked by lint causing slow air to get out removed and checked outside venting and cleaned found it block and not opening fully. Ran unit on a sensor and a timed cycle finding unit is heating and running normally advised customer on leaving energy saver off this will help with higher heat.
We serviced a
KITCHENAID MICROWAVE
Model KMCS324RPS00
Near Shrewsbury, MA 01545
Glenn
Job Details:
12/04/2024
Uninstalled microwave as the door would not open found the lever thats opens the door was not mount on the control panel mount lever tested all ok reinstalled microwave again tested all ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near York, SC 29745
Mitch H.
Job Details:
12/04/2024
"Turned water off at wall valve l removed ice maker assembly. Replaced ice maker, damper and water valve. Reassembled, tested ice maker, cycled and filled correctly. Water valve and damper operating properly and quietly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Windsor Locks, CT 06096
Gary V.
Job Details:
12/04/2024
"Installed new fan motor and blade, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01129
Jorden
Job Details:
12/04/2024
"Arrived and found FZ cold but not freezing and FF not cooling. Verified damper opens and closes, found FZ evap frozen over due to defrost heater moles connector disconnected just enough to break continuity. Reattached and verified heater functions. Manually defrosted evap and adjusted position of wires to not allow this to happen again. Ordering defrost components under p/a to return and ensure successful repair. ; rqstng P&A on 1 W11650660 (Defrost components)"
We serviced a
SAMSUNG WASHER
Model WF45B6300AP/US
Near Springfield, MA 01109
Jorden
Job Details:
12/04/2024
"Arrived and found UI receiving 12vdc but no response of any kid. Verified outlet in properly grounding and polarity, just needs UI assembly. Cannot find part number for correct part, parts department to order parts under p/a. ; rqstng P&A on 1 102938 (UI digitals)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Springfield, MA 01108
Jorden
Job Details:
12/04/2024
"Arrived and installed front panel, tested fine.Found W11406198 sight cap/plug was not supplied with the new panel, advised customer to contact manufacturer or distributor to get a new plug. Provided customer with the part number."
We serviced a
SAMSUNG VENT HOOD
Model NK30K7000WS/A2
Near East Longmeadow, MA 01028
Jorden
Job Details:
12/04/2024
"Arrived and installed LED lamps, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Charlotte, NC 28217
Caleb
Job Details:
12/04/2024
"Unit checks fine at this time, no evidence of beeping or sound coming from fridge. Informed customer that if there is an owner outage or the doors are left open then the unit will beep."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near York, SC 29745
Mitch H.
Job Details:
12/04/2024
Tested and found F1E0 error. Oven bake burner lights but goes out. Ordering control and sensor.; ordrng 1 W10833885 (Sensor) and 1 W11620570 (Control)
We serviced a
GE RANGE
Model PB975ST1SS
Near Agawam, MA 01030
Mike K.
Job Details:
12/04/2024
"Rf burner not heating, indicator light stays on. Found tip of sensor popped off, burnt and was able to verify voltage coming to each branch of element and to supply side of sensor, from testing that could be done it looks like switch is working.Quoted for element/ labor.; ordrng 1 WB30T10126 (Rf triple burner element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Amherst, MA 01002
Chris B.
Job Details:
12/04/2024
Complaint that the dishwasher is not washing correctly. Found error code F4E3. But right during the diagnostic cycle found heavy rodent issues on the bottom. Unit cannot be serviced due to this problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Worcester, MA 01605
Glenn
Job Details:
12/04/2024
Ice maker is making a loud bang noise when harvesting ice and it will not stop making ice it over flows the ice bin order part ice maker assembly ; ordrng 1 W11087463 (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Worcester, MA 01605
Glenn
Job Details:
12/04/2024
Installed part door seal tested all ok instructed customer on dryer vent blockage causing long dry times which needs to be cleaned and to allow the door seal adhesive to dryer for a couple hours before using the dryer ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Rock Hill, SC 29730
Brandon
Job Details:
12/04/2024
"Tried to install parts ordered and found that tub is seized on to gearcase. Tried everything to get gearcase out but would not budge. Need inner and outer tub along with other parts for repair.; ordrng 1 W11178224 (Basket) and 1 W11551646 (Spanner) and 1 W11219115 (Outer tub), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Charlotte, NC 28203
Caleb
Job Details:
12/04/2024
"Damper motor defective, ran diagnostics in step 3, damper door stuck closed, receives 115v from control just not moving like last time. Unit needs new damper motor.; ordrng 1 W10479155 (Damper motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28227
Caleb
Job Details:
12/04/2024
Replaced control. Ran calibration via diagnostics.ran automatic test mode. No issues. Unit tests fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near York, SC 29745
Mitch H.
Job Details:
12/04/2024
"Tested and found pump/motor not starting. Entered diagnostics, found F4E3 motor error. Ordering pump/motor. Checked part availability and scheduled return for 12/11 PM ; ordrng 1 W11613570 (Pump/motor)"
We serviced a
WHIIRLPOOL DRYER
Model MED7600AYW
Near Tega Cay, SC 29708
Clinton
Job Details:
12/04/2024
Replaced heating element from truck stock unit had failed heater after repair unit heating correctly ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Charlotte, NC 28278
Clinton
Job Details:
12/04/2024
Replaced control board unit is working properly at this time no issues
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Worcester, MA 01609
Glenn
Job Details:
12/04/2024
"F6E1 communication, error code, and overlay not sticking to the console, which allowed moisture to get into the user interface, causing failure order parts ; ordrng 1 W11109176 (Control panel) and 1 W11460962 (User interface) and 1 W11506011 (Control board)"
We serviced a
WHIIRLPOOL DRYER
Model WED8127LC2
Near Auburn, MA 01501
Glenn
Job Details:
12/04/2024
Installed part motor and blower wheel tested all ok
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Paxton, MA 01612
Glenn
Job Details:
12/04/2024
I went to install the part and discovered it was missing a bracket across the top of the door. Wrong part was ordered. Part number was provided by Tribbles. I was able to locate the correct part number to ServiceMatters. Also took a picture from Marcone verifying the correct part. Order parts ; ordrng 1 W11602609 (Outer door with hinges)
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Avon, CT 06001
Ruben C.
Job Details:
12/04/2024
Checked unit found interior microwave bulb is not functioning and main control digits somecant see ordering panel putting into p/a for 2 time; rqstng P&A on 1 W10886919 (Bulb) and 1 Time (Extra time) and 1 W10570025 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Farmington, CT 06085
Ruben C.
Job Details:
12/04/2024
Michael got p and l for unit checked unit found only frost on part of right side evap coil took pics ordering evap and comp 2 time job; ordrng 1 W11109499 (Drier) and 1 W11504445 (Coupling) and 1 W11504447 (Coupling) and 1 W11580057 (Comp) and 2 W11506619 (Coupling)s and 1 W11574641 (Coupling) and 1 2174739 (Process tube) and 1 W11578004 (Evap) and 1 W11504450 (Coupling) and 1 W11506619 (Coupling)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
12/04/2024
Customer complaint unit leaking and unit through diagnostics. No error coach found filled unit that water set could not find any leaks. Found slight drippage from hot water line for customer that is only leak I could find he said he will buy new hoses verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Denver, NC 28037
Ryan S.
Job Details:
12/04/2024
Customer complaint unit still not keeping time found unit time was set to January and time was off. Ran diagnostic found epprom error. Error was not present last time and f6 error from last time is not present this time. Ordering control board. Informed customer office will call when part comes in. ; ordrng 1 W11620582 (Control)
We serviced a
KITCHENAID M/W OTR
Model KMHS120ESS11
Near Stanley, NC 28164
Ryan S.
Job Details:
12/04/2024
Unit was an unoccupied new build. builder complained vent fan making noise on high confirm complaint found crack in blower fan. Replace blower fan from pre-truck stock. Ran unit verified proper operation and no noise.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Denver, NC 28037
Ryan S.
Job Details:
12/04/2024
Customer complained dispenser was not working. Ran service mode dispenser started ran unit with dispenser section on quickwash successfully dispenser detergent. Customer use load button sent customer use and guide reference guide to email verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Charlotte, NC 28278
Clinton
Job Details:
12/04/2024
Installed new led module still didnt work looked under the other light cover found the light was not plugged plugged in unit worked properly after this ; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Charlotte, NC 28277
Brandon
Job Details:
12/04/2024
Replaced control and socket that were ordered and light still did not come on. Customer said they would try bulb and if it didnt work they would call back. Customer also has complaint of ui getting to hot while using oven. Due to the vent being right under ui I told him there was nothing to be done about it.
We serviced a
GE DISHWASHER
Model ZDT975SIJOII
Near Charlotte, NC 28277
Brandon
Job Details:
12/04/2024
Installed springs on arrival and tested unit. Unit tested properly after installation.
We serviced a
JENN-AIR WALL OVEN
Model JJW3830IL01
Near Belmont, NC 28012
Clinton
Job Details:
12/04/2024
W11449114 ordered ui part cover under warranty special order office will call when part arrives ; ordrng 1 W11449114 (Ui panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW10
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/04/2024
Removed and replaced ice bin. Tested on both crushed and cubed. All operating properly.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRW09
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/04/2024
"Complaint not making ice not dispensing water. I found just right down the street. Theres been heavy construction in customers neighborhood. I found customers water filter is clogged with debris. Showed customer the debris that I shook out repeatedly from their filter. Customer needs new water filter or to leave water filter removed and use tapwater. No issues with refrigerator or icemaker or any of the valves at this time. Unit with filter removed has full water, pressure full flow and is filling up all the tray of the icemaker."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/04/2024
I found upon arrival wrong pump was ordered pump that was ordered with a drain pump. I need water recirculation pump.; ordrng 1 W11542867 (Pump recirculating)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/04/2024
"Complaint washing machine making a loud grinding noise, found pieces of plastic in the bottom of the tub. I found plastics are from a agitator that has broken.; ordrng 1 W11614636 (Agitator)"
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Charlotte, NC 28214
Clinton
Job Details:
12/04/2024
Installed new control board. Unit is now working properly. No faults microwave heating
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB11
Near Worcester, MA 01610
Lee
Job Details:
12/04/2024
"Pressurized system using piercing valve to 200 psi nitrogen, sprayed bubbles over Evap and areas around compressor, found no leaks but during this process did notice my psi decreased to 190, roughly 20 minutes, contacted techline because of possible cabinet leak, they suggested I just install a service valve on compressor, replace drier , charge system , if customer calls back there will be service valve to check pressure and we need to pressure on arrival ,equalization pressure then contact techline again using reference number 7740459248; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL 1 W11504445 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28214
Clinton
Job Details:
12/04/2024
Needs capacitor I do t have one on the spare van ordered part set up return date; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, NC 28216
Clinton
Job Details:
12/04/2024
Model and serial numbers are incorrect for the machine the one from machine does not pull up in entitlement. Unit had no errors code tho instructed customer to use rinse add and make sure water was hot; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL DRYER
Model WED9400SU0
Near Mooresville, NC 28115
Ryan S.
Job Details:
12/04/2024
"Customer complain unit will not turn on unit. Has power going to main control board. Light comes on but ui is not responsive. Found continuity through harness. Needs control and ui . Control and ui boards are no longer available. Informed customer unit cannot be repaired. Informed customer I will put in my report parts are no longer available, her warranty provider will contact her . ; ordrng 1 W10031430 (Ui right) and 1 W10121375 (Ui center) and 1 W10110641 (Control board)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Mooresville, NC 28115
Ryan S.
Job Details:
12/04/2024
"Customer stated unit didnt dry on timed dry, then did earlier today. Checked power to unit, proper voltage present, moved pigtail around, no loss of voltage. Ran timed dry, unit heated, element cycled on and off properly. Ran service test, all service tests passed, ran unit with vent test kit, got good for gas dryer poor for electric , unit is electric. Unhooked unit exhaust from wall ran vent test kit got good all dryers result. Can not find any issues with unit. Informed customer to get vents cleaned if issue persists. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/04/2024
Customer complained unit had error code found F6 one error code found ticket did not have warranty called Nicky at office. Nicky said that unit had extended warranty on another ticket to go ahead and work on it . Found 6 e1 error code. Opened up panel to inspect control board. Found insect infestation as issue. Informed customer warranty void. Left call. ; dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/04/2024
"Customer complain, drain pump not working. Found harness to drain pump broken at same spot as usual harness has clip. Ordering harness, ts is exhausted for this part. Scheduled return call for 12-19-24 am. Ran service to to make sure lid lock is ok. ; ordrng 1 W11643701 (Harness)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/04/2024
Customer complaint was knob had sharp edges which were hurting her fingers. Customer had previously said that unit was not installed right prior to me coming. She had a installer fix that issue so that issue is resolved. Unit is steady and installed correctly now. Confirmed issue about knob talk to Randy informed customer knob will not be covered under warranty. Quoted her for us to ship her a knob also said whirlpool may send her a knob if she calls whirlpool verified unit working as designed. Saved quote for part and shipping.
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Mint Hill, NC 28227
Caleb
Job Details:
12/04/2024
"Sound coming from turntable motor. There is trim built around unit and the microwave is very high. Dont feel comfortable removing by my self. Customer installed the trimming around the microwave herself. She stated she will have it removed. ; ordrng 1 W11245707 (Coupler) and 1 W10642989 (Motor) and 1 W11245706 (Ring), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Gastonia, NC 28054
Mitch H.
Job Details:
12/04/2024
"Disassembled washer. Replaced outer tub, wiring harness and wash plate. Reassembled, ran control calibration, completed properly. Ran diagnostics cycle, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Gastonia, NC 28052
Mitch H.
Job Details:
12/04/2024
"Called, spoke to landlord. He was not onsite, left door open. Started to take microwave down when rear bracket fell out. It was never attached to wall. Microwave not installed correctly. Called landlord, advised him of situation. He is going to have microwave taken down then reschedule call. Was not going to risk microwave falling due to rear bracket not in place.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, NC 28056
Mitch H.
Job Details:
12/04/2024
Tested and found pump/motor not starting. Entered diagnostics confirmed F4E3 error. Did not have part on truck. Ordering pump/motor. Checked part availability and scheduled return for 12/9 PM.; ordrng 1 W11613479 (Pump/motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near Clover, SC 29710
Mitch H.
Job Details:
12/04/2024
Removed and removed diffuser. Attempted to replace control. Found that wrong part was ordered. Reordering correct control board. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11566851 (Control)
We serviced a
GE DRYER
Model GTD33GASK0WW
Near Foxborough, MA 02035
Aimee Z.
Job Details:
12/04/2024
Installed new wheel and belt tested complete; dspstn on spec-tagged invntry: 1 137292700 BELT
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Milford, MA 01757
Aimee Z.
Job Details:
12/04/2024
Installed lights with board light up All lights working Ice bucket was full of ice
We serviced a
GENERAL ELECTRIC DRYER
Model GTD42GASJWW
Near Wrentham, MA 02093
Aimee Z.
Job Details:
12/04/2024
I installed gas valve and coils and igniter and tested completeTested heat
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wrentham, MA 02093
Aimee Z.
Job Details:
12/04/2024
"Cust left list door open keeps coming on when door closed , drip by icemaker and light right side fridge and broken freezer drawFound door light staying on needs new harness left draw middle broken wire . The icemaker melting and damaged harness connector front draw and control . . Removed the control to draw filled with water from ice maker melting cleaned out the water. Shut off ice-maker until repaired melting . Fan noisy in fridge and not hitting ice .The freezer draw is broken middle the front broken and needs gasket; rqstng P&A on 1 W11170612 (Harness) and 1 W11683244 (Lights) and 1 W10815668 (Left middle draw) and 1 W11387048 (Freezer draw) and 1 W10407216 (Gasket) and 1 W11087438 (Evap fan fridge)"
We serviced a
JENN-AIR RANGE GAS
Model JDS1750ES0
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/04/2024
Installed new ui and tested pre heat and buttons
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Bellingham, MA 02019
Aimee Z.
Job Details:
12/04/2024
"Installed suspension rods old ones rusted Went to replace clutch, rotor and slider Washer is leaking sound absorber when removing the rotor Started to drip through seal and outer tub. Stopped put part back Needs Gearcase and washplate can only get bolt outWash plate rusted in.Needs Gearcase washplate Have concerns that wont be able to get spin basket out Finding a lot of rust in washer when checking for additional part. So ordering spin basket and outer tub.When leaving Cust said last time ran wash and wash re loud in spin; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10775188 (Washplate) and 1 W10909670 (Nut) and 1 W11219115 (Outer tub) and 1 W10811960 (Spin basket), dspstn on spec-tagged invntry: 1 W10734521 SLIDER , states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Grafton, MA 01536
Glenn
Job Details:
12/04/2024
Complaint not spinning out every load of wash and customer saw water on the floor once. Only out of balance load error code found ran automatic diagnostics test it passed check for leaks behind console under washer and top none found ran Manuel tests all tested ok. Customer instruction on proper loading and soap usage tested all OK
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Grafton, MA 01519
Glenn
Job Details:
12/04/2024
Installed spark module and control tested oven still not lighting call tech support tested assistance and voltages at spark module tested all OK tested resistance of gas valve at spark module resistance was 205.4 & 206 ohms should be closer to 216 tech Support order gas valve tech will need floor protection ; rqstng P&A on 1 W10861656 (Gas valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Charlotte, NC 28210
Brandon
Job Details:
12/04/2024
Ice maker was making ice on arrival. Installed new ice maker anyways and tested unit. Ice maker tested properly. No other issues found.
We serviced a
WHIRLPOOL RANGE
Model WFES3330RB0
Near Charlotte, NC 28215
Caleb
Job Details:
12/04/2024
"Replaced inner door. Before replacing noticed that the door slams shut. Hinges are bad. Customer states that she showed the last tech. Pooping noise is still there, door slams shut. Contacted tech line. Lost connection with Techline. Called back. Documented everything that has been reported and done to this unit. Techline stated that the kit replaced W10347464 may have to big of a spring causing to much tension. SR#7739871659.; ordrng 1 WPW10299225 (RH hinge) and 1 W10299227 (LH hinge)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28205
Caleb
Job Details:
12/04/2024
"Replaced sump, checks fine, if call back for sound issues or no longer working order sump again."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Charlotte, NC 28205
Caleb
Job Details:
12/04/2024
"Connections in terminal block was loose causing block to arc and melt. Tried to replace block and cord but terminal does not come with new nuts. Also found arc flash on control and 1 switch is defective. Unit needs multiple parts, office to contact customer for rescheduling ; ordrng 1 WPW10245259 (Terminal bock) and 6 WP3400029 (Nut)s and 1 PT220 (Cord) and 1 W11594224 (Control) and 1 WP3148952 (Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Charlotte, NC 28269
Clinton
Job Details:
12/04/2024
Freezer is like a fridge and fridge is nearly completely warm. Unit has almost no frost pattern compres buzzzimg needs new compressor ; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Concord, NC 28027
Johnny
Job Details:
12/04/2024
"Dishwasher drains and fill but no wash action. Error code f4e3 wash motor issue. Part on back order, ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Harrisburg, NC 28075
Johnny
Job Details:
12/04/2024
"Broken lid strike and lid lock. Replaced, tested unit. Working as designed.; used 1 W11457841 (STRIKE), and 1 W11700916 (DOOR LOCK) from stock"