We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
08/06/2024
"Ran unit and found machine not spinning out clothes, ran a diagnostics cycle and found error F0e5 off balance load ran a self test and found agitator spinning out of control. Removed agitator and found hub faulty causing issue, replaced hub and recalibrated unit ran a wash and spin and all operations now working to specs ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
08/05/2024
Installed new valve and cycled ice maker checked water flow and unit is filling and operating to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
08/05/2024
"Checked over unit and found machine operating normally customer bin had broken on door, advised they may not cover bins and they may be responsible for purchasing them. Customer asked if I could try and if not plz call and let know. Checked cooling and found condenser blocked up and unit running hot cleaned and advised customer condenser needs to be cleaned every year to help with air flow and cooling. Unit now running normally and all operations working to specs ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
08/05/2024
"Ran washer and found when unit would agitate it would make a scrapping noise when unit would spin the tub would drag. Checked Gearcase and found cam bolt had fallen off causing pulley to fall down and run on Shield, replaced faulty cam and secured ran unit threw a test cycle and a wash cycle all operations now working to specs ; used 1 W10721967 (CAM KIT) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
08/05/2024
Installed new parts and ran dryer threw a timed dry cycle found unit now tumbling and heating to factory specs
We serviced a
WHIRLPOOL DRYER
Model WGD6150PW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
08/05/2024
"Tested unit and found dryer would not power up tested voltage and 120v is present at terminal block, removed console and found main cntrl flashing its green light removed console and reset boards reconnected and unit ran a diagnostic, reset and machine is running for now will replace overlay. Advised customer part is a special order and once in we would call for return visit ; ordrng 1 W11680405 (Overlay)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF536RPS00
Near Stafford, Connecticut 06076
Amanda R.
Job Details:
08/05/2024
Complaint for the first few weeks frost in freezer no frost today gasket sealing normally
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GYNFS
Near Attleboro, Massachusetts 02703
Aimee Z.
Job Details:
08/05/2024
Wasnt a GE different model and serial . Called office office advised customer to call contract companyModel is a HiSence refrigerator not GE and different model and serialNeeds to call contract company
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
08/05/2024
Complaint washing machine making horrible noise cannot wash laundry. I found multiple error codes and diagnostics fault history I found gear case has been leaking water and oil bad. Unit will need everything on the entire lower end. Will also need agitator and main control to fix. ; ordrng 1 W10752187 (Screw) and 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 6 W11027980 (Screw)s and 1 W11550891 (Agitator) and 1 W11551646 (Nut) and 1 W11419171 (Control)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
08/05/2024
Complaint dryer making loud grinding noise. I found noise was caused by debris screws nails. as well as a metal part that have gotten wedged in the gasket. Removed all debris tested rollers inspected drum no issues with the rest of the dryer dryer will always make thump noise from where dryer drum weld is located rolling across idler rollers. Unit is no longer making loud grinding noise during operation dryer as of right now its heating perfectly fine with no additional issues found.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
08/05/2024
"Complaint washing machine started making grinding noise again directly after last technician left. I found Cam top edge was melted. Cam was not on all the way on backside. Also found cat toy underneath washing machine. Also causing additional noise as well. Replaced cam secured properly not additional issues found at this time washing machine is agitating and spinning out properly and filling properly for this specific model. Customer was also complaining that washing machine does not seem to fill with enough water.; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE , used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
08/05/2024
I replaced use your interface. I tested operations no further issues found at this time with oven. All functions are now working properly. Microwave is also heating fine as well.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
08/05/2024
Complaint unit is still making a grinding noise randomly throughout the cycle no debris between wash plate and tub no debris underneath. I did find all screws bolts. And nuts were loose upon arrival. I tightened up all screws bolts and nuts tested operations no further issues found at this time.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
08/05/2024
Complaint washing machine is not draining. Had to pull drain hose off to get lid to unlock and drain water out of the drain hose. I found error code F9e1 I cleared code found and repaired broken wire going to drain pump blue wire. I tested operations no further issues found with washing machine at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/05/2024
6 oz r134a complaint refrigerator nor freezer is cooling at all. I found a test number 4 3 way valve does come on compressor never comes on. You will need compressor and associated parts defects also found harness going to pantry is frayed and broken pantry still has light but orange wire is gone. ; ordrng 1 W11170612 (Harness) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11087200 (Inverter) and 1 W11575003 (Valve) and 1 WPW10675033 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
08/05/2024
I replaced all previous tested operations no further issues found with refrigerator today. Everything is cooling properly as of right now. If evaporator has a full frost pattern going all the way down and crossed.; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
08/05/2024
"Checked over unit and found machine operating normally customer bin had broken on door, advised they may not cover bins and they may be responsible for purchasing them. Customer asked if I could try and if not plz call and let know. Checked cooling and found condenser blocked up and unit running hot cleaned and advised customer condenser needs to be cleaned every year to help with air flow and cooling. Unit now running normally and all operations working to specs ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
08/05/2024
Customer complained water leaking from unit. Upon arrival showed ice buildup in refrigerator. Upon inspection found refrigerator floor filled with ice removed ice trace leak to filter. Housing evaporator is OK with no frost buildup ordering filter housing scheduled return call for.8-8-24; ordrng 1 W11451366 (Filter housing)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
08/05/2024
"Part was delivered damaged, called Jenn , called customer to inform office will call when part comes in.; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
08/05/2024
"Customer complain you did not heating found proper voltage to unit found heating element was ground too short fuse had replaced thermal cut off and heating element verified proper operation unit had one year extended warranty; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
08/05/2024
"Customer complained wheel on right side middle rack broken. confirmed complaint took picture of broken wheel, ordering right hand adjuster assembly rescheduled for 8-8-24; ordrng 1 W11551430 (Adjuster right hand)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
08/05/2024
Installed filter hosing ordered. Verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
08/05/2024
"Returned to install valve, installed valve, while battling valve electrode was damaged under trace panel, came apart when taking surface panel off . Ordering front left electrode. Rescheduled for 8-9-24 am ; ordrng 1 W11666003 (Surf ignt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near West Hartford, Connecticut 06119
Ruben C.
Job Details:
08/05/2024
Replaced gaskets had to heat gaskets to conform sealing normally
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
08/05/2024
"Pulled range out, removed and replaced oven spark module and igniter. Reassembled, put range back in place. Tested, oven now igniting and cycling properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
08/05/2024
Replaced drawer. Broke stop on right while removing ordering stops; ordrng 1 W10795821 (Left stop) and 1 W10795823 (Stop right)
We serviced a
KENMORE REFRIGERATOR BOT
Model 795.79753.901
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
08/05/2024
Checked found pinhole on water line going to filter installed 5/16 coupling leaking has stoped tested normal; used 1 WP2300868 (FITTING 5/16-5/16) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hartford, Connecticut 06120
Ruben C.
Job Details:
08/05/2024
Checked unit found thermal fuse open on element box replaced fuse tested operation normal ran cycle normal; used 1 279816 (THERMAL KIT) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
08/05/2024
Checked unit found ice maker mold twisted fan in back of auger is not function ice container will not stay closed and gasket is distorted ordering auger assy ice maker container and gasket; rqstng P&A on 1 DA97-12594A (Gasket) and 1 Da61-09570a (Case magnet) and 1 Da97-20156a (Ice container) and 1 Da97-12540g (Auger assy) and 1 Da97-15217b (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
08/05/2024
Replaced all parts tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Windsor, Connecticut 06095
Amanda R.
Job Details:
08/05/2024
Replaced ice maker and ice bin
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
08/05/2024
Customer we had lowered temp after tech was there in June opened unit it has some sudsing today leveled unit raised drain hose above port under sink customer did just fill rinse aid today recommended changing soap no water in drip tray today
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Attleborough, Massachusetts 02763
Aimee Z.
Job Details:
08/05/2024
"F0e5 out of balance Found the hub stripped out, cleaned the top of gear case with wire brush.And needs new wash-plate stripped out and needs suspension rods In spin outer tub bouncing ; rqstng P&A on 1 W11130362 (Suspension rods) and 1 W10902814 (Washplate), used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
08/05/2024
"Found the filter bad in fridge , used by bass to testNeed fridge light and right door gasket; ordrng 1 W11684721 (Led) and 1 W10830055 (Gasket right)"
We serviced a
BOSCH DISHWAHER
Model SHEM78W55N/11
Near Norfolk, Massachusetts 02056
Aimee Z.
Job Details:
08/05/2024
Found needs new drain pump; ordrng 1 00631200 (Drain pump)
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
08/05/2024
Complaint that the oven is not heating up. Found bad bake element. Quoted parts and labor. Will order new part for a return visit.; ordrng 1 W10779716 (Heating Element)
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Bellingham, Massachusetts 02019
Aimee Z.
Job Details:
08/05/2024
Found the right fridge door broken and the drain was frozen.Needs new right door and drain trap Cust buying new
We serviced a
WHIRLPOOL WASHER
Model Mvw6200kw2
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
08/05/2024
Washer making clicking noise and not starting. Ran diag found d. F7E4 ran diagnostics and everything worked fine untill the end when lid unlocked the actuator tried to shift and makes abnormal clicking noise. Tried replacing actuator and cam with no luck. Called tech support and documented my findings recommended replacing the control was given this SR#7739637318
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
08/05/2024
"Customers complaint is dishwasher not cleaning. Found wash motor running weak and adjusters broken. The manifold is leaking by in the back and wash arm jammed up. Needs new motor sump assy, adjusters, manifold, and wash arm. Requesting autho on parts. ; rqstng P&A on 1 WPW10588164 (Adjuster housing left) and 1 WPW10588165 (Adjuster housing right) and 2 WPW10250160 (Clip)s and 2 WPW10546503 (Adjuster)s and 2 WPW10195840 (Positioner clip)s and 1 W11162734 (Manifold) and 1 WPW10448645 (Upper spray arm)"
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
08/05/2024
When oven preheating the temp will go up on control but will just show dashes and beep but keep heating. Called tech support and found main pcb glitching out. Needs new main PCB. Quoted customer.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
08/05/2024
"Door panel peeling where the vent is( took pics) requesting autho on new panel. The bottom door seal is damaged and needs new. ; ordrng 1 W11664713 (Door seal), rqstng P&A on 1 W11233283 (Panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/05/2024
Dispenser door broken needs new. Couldnt find on truck. ; rqstng P&A on 1 W10861000 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Suffield, Connecticut 06093
Mike K.
Job Details:
08/05/2024
"Replaced console and control, turns on and starts cycle fine"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
08/05/2024
Washer lid not locking keeps giving lid lock error code. Replaced and ran calibration the. Ran self test all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
08/05/2024
Wash motor not running o my hums keeps giving f7e2 replaced motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
08/05/2024
"Unit is covered by authorization W1BUO30APL1.Says unit stops, does not spin. No errors in history. Ran diagnostic cycle and did not spin, could hear actuator making unusual noise. Replaced actuator and ran diagnostic cycle fine. Ran drain and spin and unit went into spin fine.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
BOSCH RANGE
Model HEI7052U/08
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
08/05/2024
"Broken stem on burner switch. Unit was stuck in grease build up along all edges keeping unit from moving, console stuck from grease build up to the glass, was able use putty knife to break free but front left corner edge of glass cooktop chipped off. does not effect operation and took photo, showed customer.Replaced burner switch and tests fine."
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
08/05/2024
Complaint that the drum is not turning. Found bad belt. Quoted for parts and labor. Customer mentioned that the dryer has extended warranty throughout HD and will call the store to have the insurance set up ticket to return.
We serviced a
HOTPOINT WASHER
Model HTW240A5K6W5
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
08/05/2024
"Found motor bad, making grinding noise. Quoted 467.59. Customer denied repair . Collected trip fee via cash."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
08/05/2024
"Customers complained unit will not go through cycles. Upon arrival, foundlong fill error. Found valve not opening. Replaced from ts. Verified proper operation service mode and then quick wash. Unit filled and started washing. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
08/05/2024
"Cs says unit u/i has been jumping, wont keep setting, unplugged on arrival and when plugged in would not start. During testing display blinked on for a couple seconds, made noise and stopped, then stopped turning in/off changing cycles. Bad u/I. Had been a recurring issue about very year.; ordrng 1 W10911042 (U/I control) and 1 W10580186 (U/I harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
08/05/2024
"Unit is under 1yr wp warranty per service bench.F8e4 error. Water in tray. Showed cs how to access and empty, made aware of dish placement as usual cause, watch amounts of soap used. Ran unit for 19 minutes with no issue. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, Massachusetts 01104
Chris B.
Job Details:
08/05/2024
Complaint that the freezer door is not shutting properly. Found bad rail where the bearings are undone. Will order rails for a return trip.; rqstng P&A on 1 WPW10397636 (Rail Left) and 1 WPW10397635 (Rail Right)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
08/05/2024
"Replaced dispenser and ran diagnostic test cycle, dispenser door opened properly. Completed test cycle fine.; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Springfield, Massachusetts 01104
Chris B.
Job Details:
08/05/2024
Replaced all parts and washer running normal.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
SUB ZERO REFRIGERATOR BOT
Model BI-42UFD/S/TH
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
08/05/2024
Complaint that the unit freezer door is not closing properly. Found bad sliders and closers. Quoted parts and labor and we will order parts for a return trip.; ordrng 1 7042772 (Sliders) and 1 7009401 (Drawer Closer Left) and 1 7015940 (Drawer Closer Right)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
08/05/2024
Complaint that the unit has an error code F7E1 found bad reading on the meter o the shifter. Will order parts for a return trip. Customer mentioned that the second washer they have needs to be checked too and will call Whirlpool to have us return for both units. ; ordrng 1 W11481722 (Actuator) and 1 W11590868 (Harness Wire)
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201S/AA
Near Springfield, Massachusetts 01128
Chris B.
Job Details:
08/05/2024
Complaint that the IM is not working properly. Found IM not fully turning and would stop. Replaced part and cycled the unit and all working good. Mentioned to the customer to keep an eye on the IM for the next few days.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HWH1
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
08/05/2024
"Installed all new keys and tested with a clear door found the manifold for middle rack leaking by in the back causing poor wash on middle rack. Needs new manifold.; rqstng P&A on 1 WPW10340542 (Manifold), dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
08/05/2024
Installed new parts and ran calibration then self test all checks ok. Instructed customer on proper way to load so load doesnt go off balance.
We serviced a
KITCHENAID DISHWAHER
Model KDFE204KPS2
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
08/05/2024
"Tested unit and found no water entering to start washing found pump would kick on and never send 120v to water valve, ran diagnostics and unit filled then shut down erroring F7e1 motor failure, found diverter would not move to tell control unit is washing also control not sending 120v to water valve when calling for water. Unit needs new sump&motor plus control will order and return. ; ordrng 1 W11460946 (Sump&motor) and 1 W11672225 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
08/05/2024
Ff evaporator has slushy ice in drip tray not allowing water to drain quoted for new drip tray also harness for left crisper drawer bad quoted
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
08/05/2024
"Complaint randomly making groaning noise made noise twice in thirty minutes only lasts a few seconds ; rqstng P&A on 1 WPW10448645 (Wash arm) and 1 WPW10327455 (Wash arm) and 1 WP3400918 (Retainer) and 1 W11101428 (Wash arm), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP , states that autho needed"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
08/05/2024
"Turned breaker off. Pulled oven partially from wall. Removed covers, removed and replaced bulb. Reassembled, turned breaker on. Tested, bulb operating properly. Reinstalled oven in wall.Collected 700.52 on cc."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
08/05/2024
Tested dryer and ran diagnostics. Dryer heating and operating properly at time of visit. No stored error codes. Customer says that issue is intermittent and sporadic. If they unplug dryer and plug back in it works properly. Advised customer of service pointer. Customer downloaded app and was connecting appliance while I was there. Made sure she had Whirlpool connected appliance support number before I left.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
08/05/2024
Tested and found left front burner will not come off high. Infinite switch bad. Could not locate part in t/s. Checked part availability and scheduled return for 8/8 PM.; ordrng 1 WPW10434452 (Infinite switch)
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
08/05/2024
"Ground wire not fully under console. Loosened console, tucked ground wire under. Reattached console. Operating properly."
We serviced a
WHIRLPOOL DISHWAHER
Model WDF341PAPT2
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
08/05/2024
Door making noise when opening and closing. Replaced friction pads and put a little lube on hinge all checks on. ; used 2 WP8268961 (PAD) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/05/2024
"Ran washer and found unit would not fill tried hot and cold but no water, removed console and disconnected valve harness and reconnected water came in then stopped, water valve faulty and needs to be replaced. Installed new valve and unit is now filling with water properly checked all operations and unit is working to specs ; used 1 W11220230 (VALVE) from stock"
We serviced a
WHIIRLPOOL WASHER
Model WTW5000DW1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
08/05/2024
"Basket wobbling separate from tub, worn gin. Washplate will not come free. Quoted for Washplate assy and hub/labor. Denied. Collected service call only."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Hickory Grove, South Carolina 29717
Mitch H.
Job Details:
08/05/2024
"Disassembled washer. Removed and replaced gear case. Reassembled, ran DLMS calibration and tested washer. All components and functions operating properly with no unusual noises.; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"
We serviced a
SAMSUNG RANGE
Model NE63A6711SS/AA
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
08/05/2024
"Checked over unit and found cooktop burners had been sparking under glass top causing marks on glass per customer, checked glass and found glass scuffed on top glass may have been cured wrong causing it to mark very easily advised customer they may not cover it we will check. Checked burners and found large burner giving off a little sparking when on high heat, will order new dual burner and cooktop. Parts tentative p/a ; ordrng 1 DG94-03975A (Cooktop) and 1 DG47-00060A (Dual burner) and 1 DG47-00072A (Bridge burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
08/05/2024
Installed new door gaskets and heated to create a proper seal cleaned and heated middle and freezer gasket to seal advised customer to give half hr so gaskets can stay sealing in place and cool. All operations now working to factory specs
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ2
Near Newington, Connecticut 06111
Ruben C.
Job Details:
08/05/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
08/02/2024
"Unit is under 1yr wp warranty per service bench. Just purchase doa. Cs said it never cooled and had and orange liquid on floor, burning smell. Found some liquid on frame, cannot identify, no residue on any components above it. unplugged on arrival. Plugged in and fans/compressor not running. Compressor tried turning over and does not. R600a unitWill order compressor, sealed system job, 2x time.Cs is trying to have store replace, advised to call us to cancel if they do.Office to contact cs when parts come in to schedule return.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11643623 (Starter) and 1 W11490399 (Drier) and 1 W11506623 (Drier coupler) and 1 W11504448 (Drier coupler) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL DRYER
Model WGD9600TW1
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
08/02/2024
Replaced part and unit running normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT and 1 WP3392519 THERMAL FUSE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Concord, North Carolina 28025
Ryan S.
Job Details:
08/02/2024
Came to help Johnny with sealed system work. install new evaporator pulled vacuum for 20 minutes. Charged on verified proper frost pattern. Verified property operation.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
08/02/2024
"Complaint washing machine, not washing clothes. Not able to use touchscreen properly. I found no issues with touchscreen at this time. No incoming power issues. I did find drain hose was too low, causing a condition to occur allowing clothing to be so Cycle as well. No further issues found with washing machine at this time after adjusting drain hose to proper height. Everything is cycling and operating normally clothing is spinning out properly as well no longer soaking wet at the end of the cycle."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS4
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/02/2024
"Checked over cooktop and found customer worried about glass cracked advised the marks on the glass are scratches From sliding pans around this is no harm to the cooktop, lifter top to show unit is not cracked advised we cannot replace cooktop for scratches it is working proper and no issue. Quoted customer for cooktop advised he would have to pay if wanting it replaced."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
08/02/2024
"Tested washer and found unit would not power up tested voltage to Control and found 120v coming into unit but no lights on control. Checked harness and found everything ok control had just failed causing issue, customer will hold off on part replacement and will call of wanting to order"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
08/02/2024
"Complaints soap residue on clothing, clothing still coming out stinky. I found soap dispenser was set at an 8X concentrate customers using a 2X concentrate detergent. I tested all operations unit is filling to proper level. Also found no issues with any of the water inlet valves at this time. Everything is working properly as of right now. No error codes in fault diagnostics history either. I suspect incorrect loading procedures and I suspect soap. Concentrate issues was the cause of customers complaints. Customer also did not know that she was supposed to use the clean wash cycle often."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
08/02/2024
"Complaint refrigerator not dispensing ice properly. I found icemaker with randomly crush ice per customers. Complaint ice been had clumpy ice in it that was causing customers complaint to occur. I broke up comfy ice. Unit is dispensing ice properly except for small, small clumps in which it would crush as it would not fit properly through door as dispensed, causing to go all the way around and crush. No additional issues found or reported with refrigerator at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ01
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
08/02/2024
I replaced compressor and filter dryer with a UV style filter. Dryer for leak detection in case customer ever has an issue with compressor leaking a charge. Unit is now producing a full frost pattern going all the way across evaporator grid and cooling properly. No further issues found with refrigerator at this time.
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Monson, Massachusetts 01057
Chris B.
Job Details:
08/02/2024
Complaint that the door has part broken off. Quoted part and labor. Will order parts for a return visit. Best text customer when returning.; ordrng 1 WR17X25027 (Mullion)
We serviced a
WHIRLPOOL WASHER
Model wtw7300dw0
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
08/02/2024
Replaced inlet valves tested operation normal ; dspstn on spec-tagged invntry: 1 W11220230 VALVE
We serviced a
WHIRLPOOL WALL OVEN
Model KODC304ESS01
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
08/02/2024
Complaint that insulation blew out vents when running evidence of mice explained its ok need to get rid of mice if possible unit working normally
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
08/02/2024
Complaint that the dryer is not drying properly. Found unit kicked me out of diagnostic and the third time was able to verify error codes. Will order parts. ; ordrng 1 WPW10298258 (Harness Wire) and 2 WP3387223 (Sensor Strips)s and 1 W11531525 (Control Board)
We serviced a
ELECTROLUX WASHER
Model EFLM417SIW0
Near Hadley, Massachusetts 01035
Chris B.
Job Details:
08/02/2024
Complaint that the washer is shaking more than usual. Customer mentioned that they had the washer heavily used by a house taker and waned to have the unit verified. Ran a spin cycle and all working properly. No issues found with the washer. Collected trip fee.
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUW248LBRS00
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/02/2024
Old fan blade not fitting in new motor. Ordering new fan blade that comes with new motor. ; ordrng 1 W10315091 (Fan motor and blade)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/02/2024
Washer not draining. Found coin catch full of debri. Cleaned and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG DISHWAHER
Model MDB4949SKZ1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/02/2024
Installed new motor sump assy and tested keeps giving FAE4)diverter cant find home position tried swapping out diverter with one off old motor sump assy and keeps giving the error. Will order new control and new diverter and harness. ; ordrng 1 W11660283 (Control) and 1 W11568793 (Harness) and 1 W11416363 (Motor sump assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
08/02/2024
Drain pan keep filling up and overflowing. Found even frost pattern. Found a gap in gasket on fresh food door. Called tech support and documented my findings was given this SR7739629142 heated and shaped gasket so doors are sealing. Vacuumed water out of drip pan. Please allow 24 hrs for temps to stabilize.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
08/02/2024
Installed new control and sensor. Preheated ton350 all checks ok. Supply power is 107vac across each hot leg.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
08/02/2024
"Tested unit and found ice maker would not make any ice in past week, cycled ice maker and found unit would not cycle tuned ice maker on and off and found on button sticking and not moving causing no power to unit. Replaced ice maker and unit is now cycling and filling, checked all operations and unit is working to specs ; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
08/02/2024
"Tested lower oven and found oven would not heat up to temp, checked ignitor and found glowing but not glowing enough to release gas. Replaced ignitor and heated oven to 350 degrees unit is now getting to temp and holding. Tested upper oven due to not getting to correct temps and found off about 30 degrees, ran a test cycle and recalibrated oven adjusted temps and unit is now reading properly and working to specs ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model LA5668XTW0
Near Burlington, Connecticut 06013
Ruben C.
Job Details:
08/02/2024
"Checked unit found lid switch broken and coupling broken ordering switch and leaving coupling with cust cust had magnet gave 20 dollars off labor; ordrng 1 W10820036 (Switch), dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING and 1 WP3363394 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Simsbury, Connecticut 06089
Ruben C.
Job Details:
08/02/2024
Checked unit did not find any issues with unit cooling normally getting 36 degree in ref full frost on evap
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
08/02/2024
Replaced suspension rods tested operation normal ran high spin normally cust will try a load when he can diagnostics normal
We serviced a
WHIRLPOOL OVEN
Model JMW3430DS00
Near West Hartford, Connecticut 06119
Ruben C.
Job Details:
08/02/2024
Checked unit unit does not have a model and serial tag took pics has modele written in marker on top used that to order parts. Control panel getting error for stuck key not all functions are working putting console and control into p/a; rqstng P&A on 1 W10821712 (Control) and 1 W11236885 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near West Hartford, Connecticut 06119
Ruben C.
Job Details:
08/02/2024
Replaced lid hinges and drain pump tested operation normal locking normally and no more noise from drain pump ran component test normal; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP