Service History 257 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/20/2023

Replaced parts ordered by previous tech unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/20/2023

Replaced parts unit ran and checked okCall complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, NC 28134

Jeff L.

Job Details: 12/20/2023

Running behind and this job is gonna take a while have to put a whole new harness on this unit from coax cable in 4x4 box to every component on dbl wall oven. Spoke with crystal and rescheduled for 12-21-23. Advised customer I will arrive at 7 am this job could take up to 2 to 2 1/2 hrs. Left parts with customer. ; schdld next appmnt for 12/21 THU AM

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Enfield, CT 06082

Amanda R.

Job Details: 12/20/2023

Strike broken replaced tested starting normally ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near East Windsor, CT 06016

Amanda R.

Job Details: 12/20/2023

Replaced wash plate and started vinegar bath ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near East Windsor, CT 06088

Amanda R.

Job Details: 12/20/2023

Burners work but control not powering on terminal block good all connections plugged into control power out of outlet is incorrect power cord burnt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Ellington, CT 06029

Amanda R.

Job Details: 12/20/2023

Customer requested Gary did quote for inner door like Gary said in previous visit ; dspstn on spec-tagged invntry: 1 W11498831 GASKET

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Longmeadow, MA 01106

Roger R.

Job Details: 12/20/2023

Installed new gas valve on unit and responding the same way Gave customer the number of the circuit breaker company. This falls under service pointer number W11525530

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Chicopee, MA 01013

Mike K.

Job Details: 12/20/2023

"Replaced cooktop and tested burners, all test good and no noise coming from new cooktop when pressed"

We serviced a

WHIRLPOOL WASHER

Model MVWB755DW0

Near Southwick, MA 01077

Mike K.

Job Details: 12/20/2023

"Unit stopped mid cycle, no lights, no response, cs did cycle breaker and nothing. Unit has 120vac at control board, verified no response. Ordering u/i and control.Office to contact cs when parts come in to schedule return.; ordrng 1 W10914560 (Console) and 1 W10812424 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Southwick, MA 01077

Mike K.

Job Details: 12/20/2023

"Led lights out, deli drawer out, not cooling either section, compressor/fans not running. Diverter constantly clicking.Ran test 4, compressor never came on. Wont come on in test 5 either. Buzzing on power board, led board, no visible damage to any of the boards. When first unplugged / plugged would start as normal, normal Home position diverted sounds, compressor would come on for a second then go off and just making a clicking at diverter. Attempted multiple times disconnecting reconnecting connectors, tapping on relays, then one time it restarted and unit running, compressor/fans running and deli drawer control on. Buzzing on boards stopped. Lights are all still off. With the abnormal buzzing at power and led board would replace them before any individual lights.Redid all connections on led board and now lights are on as well. Keeping quote for power board, but as of now everything is back up and running."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Suffield, CT 06093

Mike K.

Job Details: 12/20/2023

Replaced heating element per service pointer and covered under authorization S17304.Ran diagnostic cycle and verified not leaking.; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

MAYTAG WASHER.

Model MVWX655DW1

Near Charlotte, NC 28278

Jeff L.

Job Details: 12/20/2023

Found drain pump not working just humming took hoses off to see if something was caught. There wasnt anything found motor completely locked up needs new pump also found a good bit of gear case fluid all over plastic cover for pulleys. After showing the customer the fluid underneath they decided to get new unit; used 1 W10876600 (Drain pump) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Charlotte, NC 28273

Jeff L.

Job Details: 12/20/2023

Found the washer completely dead power good at outlet apparently there was some kind of surge thru the wiring harness that took at all operations ordering parts to make a good repair. Office will call customer when parts come inPart#W11478525Part#W11419052Part#W11394572Part#W11112750; ordrng 1 W11478525 (UI) and 1 W11419052 (Control) and 1 W11394572 (Lid switch) and 1 W11112750 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near New Britain, CT 06053

Chuck M.

Job Details: 12/20/2023

Installed wash motor assembly. Ran diagnostics cycle successfully. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Thomaston, CT 06787

Jimmy R.

Job Details: 12/20/2023

"Removed old compressor and brazed in new filled unit with 6.00 oz 134 a and checked cooling, unit started to cool shut unit down and replaced harness and door sealed door control with silicone to stop water from getting in. Plugged unit back in and both section are now cooling and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Huntersville, NC 28078

Robert A.

Job Details: 12/20/2023

The parts were installed and unit was tested. The unit works as designed.

We serviced a

KITCHENAID OVEN

Model KFGD500ESS11

Near Huntersville, NC 28078

Robert A.

Job Details: 12/20/2023

"Cx complaint that the units door are misaligned. I inspected the unit to confirm the complaint. I found the unit works fine, oven and burners. The discrepancies in the door alignment can barely be noticed. The cx sees the area where the top of the lower door and bottom of the upper door meet is uneven. I explained that way he doors pivot at the hinges will not allow them to be perfectly even with the depth of the gasket. The cx is not satisfied with the answer. The unit functions are fine and the unit is working as designed."

We serviced a

KITCHEN AID REFRIGERATOR

Model krmf706ess01

Near Northampton, MA 01062

Mike K.

Job Details: 12/20/2023

"Cs complaint that lights had gone out, dispenser didnt dispense then several minutes later did on its own. Pantry control out.Did not find breaks in harnes, but no cs voltage found. Removed control and found cavity full of water, control and harness corroded.Quoted for harness, control and door. Extended warranties on unit only cover sealed system components. No applicable service pointersSaved estimate and collected for service call only. Cs paid for both calls on one check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2569VEM

Near Northampton, MA 01053

Mike K.

Job Details: 12/20/2023

"Freezer keeps going from freezing everything, to completely thawing. Pulled unit out using sliders. Fans running compressor was not, but was hot. Did not hear any clicking of start trying to work. Replaced starter and compressor running, full frost pattern forming on evap. Verified with office that truck stock starter was equivalent.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Northampton, MA 01062

Mike K.

Job Details: 12/20/2023

"Complaint of not starting, can only select some options, buttons not working. Also door is falling open. Verified not all buttons responding, start not working. Door spring is broken, door panel is deformed /broken keeping console from sealing properly and bending u/I. Quoted for door panel, u/I, door spring and labor. Estimate saved.Paid for both units with one check"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Springfield, MA 01128

Roger R.

Job Details: 12/20/2023

Unit checks okay heating properly and venting okay.

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near Wilbraham, MA 01095

Roger R.

Job Details: 12/20/2023

Found unit had the ice room fan not fully seated on shaft and was rubbing on housing and giving error code. Reset fan blade and all ok.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Springfield, MA 01119

Roger R.

Job Details: 12/20/2023

Found unit trying to drain but no water inside. Will need a new main computer. ; used 1 W11616491 (CNTRL-ELEC) from stock

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/20/2023

Needs new lid switch and bevel. Please move onto cancellation list please.Part#W11237158Part#W10861642; ordrng 1 W11237158 (Bevel) and 1 W10861642 (Lid switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Springfield, MA 01109

Roger R.

Job Details: 12/20/2023

Found leaking at 5/16 connection at bottom of door. Replaced and checked all okay. ; used 1 WP2300868 (FITTING 5/16-5/16) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFE01

Near Northampton, MA 01060

Mike K.

Job Details: 12/20/2023

"Complaint of unit not getting to temp. Found ice block in upper right of evaporator, no frost pattern on rest of evap. Sealed system issue.Quoted for evaporator/compressor/drier plus labor. Compressor covered, part only. Saved quote, cs denied repair. Collected for service call only."

We serviced a

WHIRLPOOL DRYER

Model WGD9550WW2

Near Holyoke, MA 01040

Mike K.

Job Details: 12/20/2023

"Unit squeaking when running. Unit raised on shelf with wire racks above. Found worn idler pulley and belt cracked. Installed dryer kit replacing belt, idler and supports. Cleaned out lint build up, removing filter assembly and clearing internal build up.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Clover, SC 29710

Mitch H.

Job Details: 12/20/2023

"Checked and tested dryer. Ran dryer in timed dry, heating and cycling correctly. Found all functions operating properly and normally. All sounds are normal operating sounds. No unusual noises."

We serviced a

WHIRLPOOL DRYER

Model WGD5605MC0

Near York, SC 29745

Mitch H.

Job Details: 12/20/2023

"Checked all hi-limits and thermal fuses, all good. Found igniter not working. When removed found that igniter was not installed correctly, installed at an angle and pressed against metal bracket. Ordered igniter and checked part availability. Scheduled return for 12/27 PM; ordrng 1 279311 (Igniter)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/20/2023

Checked and found agitator stripped where it goes on gear case shaft. Ordering agitator. Checked part availability and scheduled return for 12/27 AM; ordrng 1 WP3951744 (Agitator)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/20/2023

"Removed and replaced control board. Reassembled, ran calibration, tested washer. All functions operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Tolland, CT 06084

Amanda R.

Job Details: 12/20/2023

Replaced water line tested operation normal used ts wp2300868 5/16/5/16 coupler

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Tolland, CT 06084

Amanda R.

Job Details: 12/20/2023

Thermal fuse open replaced recommended cleaning venting ; used 1 3392519 () from stock

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 12/20/2023

Water collecting at bottom of bellow. Found hair clogged. Cleaned out and ran self test all checks ok. Quoted for new bellow customer will pass. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW

We serviced a

WHIRLPOOL RANGE

Model WDE350LVQ02

Near Cromwell, CT 06416

Jeremy B.

Job Details: 12/20/2023

Bake not heating. Found open bake element needs new. ; ordrng 1 WPW10310274 (Element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Brimfield, MA 01010

Gary V.

Job Details: 12/20/2023

"Inspected and found wash pump broken, quoted for repair and they will call"

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Springfield, MA 01108

Roger R.

Job Details: 12/20/2023

Needs new tub due to broken support rod holder. Ordering tub. Two time job ; rqstng P&A on 1 W10882132 (Tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Ryan S.

Job Details: 12/20/2023

"Called techline to inform on leak in frame at hinge , called to document unit is not Repairable. Sent pictures of bubble test to techline via text. SR# 7738069250"

We serviced a

SAMSUNG WASHER

Model WF45R6100AP/US03

Near Killingly, CT 06239

Amanda R.

Job Details: 12/20/2023

"Making multiple noises when in high speed spin tub is shaking back and forth making door thump from air movement making noise only fastest high speed spin possible loose bearings going to isolate by replacing suspension ; rqstng P&A on 4 Dc66-00470d (Suspension)s, states that autho needed"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB11

Near Springfield, MA 01118

Roger R.

Job Details: 12/20/2023

Replaced refrigerator door seal. All okay.

We serviced a

SPEED QUEEN DRYER

Model LDG30RGS113TW01

Near Springfield, MA 01105

Roger R.

Job Details: 12/20/2023

Unit not heating and noisy. Found worn roller bad ignitor and a worn belt. Quoted for parts and labor. Was approved. Will order and return. Card would not run. Will charge balance due upon return. ; ordrng 1 D511255P (Rollers) and 1 Rb170002 (Belt) and 1 D510184P (Ignitor)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Springfield, MA 01108

Roger R.

Job Details: 12/20/2023

Found unit has a bad main wash motor. Quoted 299.99 for part and $199 labor rate. Customer declines repair at this time. Pump w11416363; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Iron Station, NC 28080

Ryan S.

Job Details: 12/20/2023

"Customer complained unit power keeps going on and off randomly. Inspected and found 120v at outlet, 120v at terminal box. Found short in wire to control board, black wire. Felt disconnected inside wire. Ordering harness, and control. Informed customer office will call when parts come in. ; ordrng 1 W11708398 (Harness) and 1 W11572097 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 12/20/2023

Customer complained unit wont lock. Upon arrival found lid strike was broken off. Replaced strike from ts. Ran unit through service mode and all functions working as designed . Verified proper operation. ; used 1 W11457841 (STRIKE) from stock

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/20/2023

"Disassembled and replaced washer top, suspension rods, and related parts. Reassembled washer, tested, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Franklin, MA 02038

Aimee Z.

Job Details: 12/20/2023

Installed valve gasket and ice bin Heated gasket right door

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 12/20/2023

"Removed and replaced main control, tested washer. Still no voltage to drain pump. Removed back, inspected wiring, no visible breaks or damage. Ordering wiring harness. Checked part availability. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11643701 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Fort Mill, SC 29707

Mitch H.

Job Details: 12/20/2023

"Tested dishwasher. Inlet valve operating properly but pump/motor not starting, just buzzing trying to start. Needs pump/motor. Ordering pump. Checked part availability and scheduled return for 12/27 AM; ordrng 1 W10837026 (Pump/motor)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Stafford, CT 06076

Amanda R.

Job Details: 12/20/2023

Replaced all parts recommended cleaning venting

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marshville, NC 28103

Jonathan J.

Job Details: 12/20/2023

"Complaint latch keeps clicking, but does not latch. Washing machine will not wash either. I found latch is broken. Only error code is F5E2. No additional error codes and fault history. Ordering latch. Spoke to Office.; schdld next appmnt for 12/29 FRI PM"

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Fort Mill, SC 29707

Mitch H.

Job Details: 12/20/2023

"Removed and replaced dispenser assembly. Reassembled, tested washer and checked for leaks at hose connections, none found. Dispenser and washer operating properly."

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Mooresville, NC 28117

Ryan S.

Job Details: 12/20/2023

"Customer complained of noise. Found bad pully. Replaced from ts. Verified noise gone, showed customer. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Jeff L.

Job Details: 12/20/2023

Replaced icemaker unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE and 1 W11557001 ICEMAKER

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/20/2023

Per whirlpool 7737755973 January 21 no purchase receipt per customer could not find. I found f8e1 f0e2 ; ordrng 1 W11316246 (Pressure switch)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS2

Near New Hartford, CT 06057

Chuck M.

Job Details: 12/20/2023

Installed console and control. Ran diagnostics test cycle successfully. Customer also tested keys. Checked ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Avon, CT 06001

Chuck M.

Job Details: 12/20/2023

Customer complaint is that dishwasher is not working properly. Ran diagnostics and found error codes F2e1 stuck key. F6e1. Found spray arm not turning. Wash motor diverter is not changing positions. Found food debris in all spray arms. Console is intermittent. Quoted P&L. Customer will buy new

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near West Hartford, CT 06107

Chuck M.

Job Details: 12/20/2023

Installed vent and panel. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near West Hartford, CT 06117

Chuck M.

Job Details: 12/20/2023

"Installed UI and Valve. Ice maker is broken out of box. Ice door is incorrect re ordered ice door and ice maker. Also ordered filter housing. ; ordrng 1 W11189145 (door-ice) and 1 W11451366 (Filter Housing) and 1 W11557001 (Ice maker), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL MICROWAVE

Model RMC275PVS00

Near West Hartford, CT 06117

Chuck M.

Job Details: 12/20/2023

Installed high limit thermostat and tested. Oven is heating. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WP9759243 THERMAL KIT

We serviced a

WHIRLPOOL WASHER

Model GHW9250MW1

Near West Hartford, CT 06117

Chuck M.

Job Details: 12/20/2023

Customer complaint is that washer was filling and overflowed onto carpet. Found inlet valve was not closing completely. Replaced inlet valve and tested. No water coming through once washer is off. Checked ok. ; dspstn on spec-tagged invntry: 1 WP8181694 VALVE

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Mendon, MA 01756

Aimee Z.

Job Details: 12/20/2023

"Found bear broke by heater, replaced bearings and pulley and tested complete; used 1 4392067 (Tune up kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Grafton, MA 01536

Aimee Z.

Job Details: 12/20/2023

Installed suspension rods and went over Cust education Also customer fixed location of washer

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEMS

Near Grafton, MA 01560

Aimee Z.

Job Details: 12/20/2023

Found the damper Cntrl noisyIce maker is leaking and track broken right sideReplaced damper Contrl had on truck stockWaiting for ice maker to be delivered.; used 1 WPW10594329 (Cntrl) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Denver, NC 28037

Ryan S.

Job Details: 12/20/2023

"Customer complained unit not washing dishes. Foudn sump bad, power to sump but sump not running. Replaced from ts. Reassembled and ran unit, unit now operating as designed, ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Cornelius, NC 28031

Ryan S.

Job Details: 12/20/2023

"Customer got overfill error codes, found little to no water in overfill tray when arriving , customer said error code went away, ran unit the whole time I was here working on another appliance (1-1/2 hours) no leaks detected. Informed customer to mind how dishes are placed in unit and to check for suds, to reference owners manual for more info. Verified unit working as designed."

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Cornelius, NC 28031

Ryan S.

Job Details: 12/20/2023

"Customer complained unit tripped breaker while running self clean. Says electricians came out , when unit is plugged into a gfi it trips right away, but runs on a normal circuit it doesnt trip. Visually checked all wires behinde and under unit. Didnt see any thermal damage or cuts. Unplugged all wires from main control board, and extension board beside it under unit, and both spark module control boards and unit still trips breaker. Ordering main harnes and chord harness for possible short. Scheduled return call for 12-28-23 am ; ordrng 1 W11448064 (Main harness) and 1 W10624584 (Chord harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Huntersville, NC 28078

Ryan S.

Job Details: 12/20/2023

"Upon arrival checked over refrigerator, refrigerator was plugging in and running, refrigerator temp was 40? and freezer was 2?. Ice was In freezer and evap had full frost pattern. Customer said that unit had beem cooking perfectly fine since repaired last , only drawer wasnt working. Inspected and found harness to drawer was cut, possibly when installed. Replaced from pre id parts, verified proper operation and showed customer. ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 W11170612 HARNS-WIRE"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ4

Near Farmington, CT 06032

Chuck M.

Job Details: 12/20/2023

Customer complaint is that aqua lift feature was not working. Customer was not hitting key correctly. Aqua lift is working properly.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Berlin, CT 06037

Jimmy R.

Job Details: 12/20/2023

"Tested unit and found stove would error out and never heat up, cooling fan just running and not shutting off. Ran a diagnostics cycle and checked errors found F9e0 mis wired,f1e1 internal error,f1e0 internal error,f2e0 keypad disconnected, f2e1 stuck or shorted key checked wire connection and found unit wired properly 120v coming into machine. Checked control board and found constant 120v going to cooling fan all the time replay on control would not shut off fan, main cntrl faulty will order also will order new touch panel from stuck key and cooling fan to be safe from running All the time ; ordrng 1 W10913685 (Control panel) and 1 W11100100 (Cntrl) and 1 W11107275 (Cooling fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290VEP8

Near Meriden, CT 06451

Jimmy R.

Job Details: 12/20/2023

"Checked over unit and found freezer door not closing frost building on items and ice maker not making ice, checked ice maker and found ice bin full of frozen water found ice maker stuck and cycling water over causing ice bin to freeze up and tracks to freeze and not move, melted ice and removed bin found door switch full of ice not turning on ice maker or light fixed light switch and cycled ice maker, unit is now making ice and filling properly. Checked door and found tracks also frozen from ice maker over flowing, melted ice in tracks and lubed checked door and unit is now closing and sealing this will stop ice building up. Checked over rest of unit and found condenser built up with lint causing poor air flow cleaned and unit is now operating to specs"

We serviced a

BOSCH REFRIGERATOR

Model B22CS80SNS/03

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/20/2023

"Checked over unit and found machine coming on but not cooling, checked controls and found unit responding to adjustments of temps fans running in fridge and freezer but no cooling and no compressor running. Checked power to compressor and found no power coming out of inverter to start compressor inverter faulty will order and return with new ; ordrng 1 00647583 (Inverter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 12/20/2023

"Installed regulator and tested water dispenser found unit now dispensing water properly, checked all other operations and unit is now working to factory specs"

We serviced a

WHIRLPOOL M/W OTR

Model WMH53521HV06

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/20/2023

"Tested unit and found microwave light staying on all the time and not shutting off, checked bulb and found 120v being sent from control all the time causing bulb to stay on control faulty. Replaced control and tested light found light now shutting off and all operations working to specs"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, NC 28277

Robert A.

Job Details: 12/20/2023

"Cx complaint that the units cooktop is not heating. I inspected the unit to confirm the complaint. All cooktop burner are working fine. I ran a bake and broil cycle, broil worked but bake did not. I pulled the unit out and checked the bake element and connectors. I found a bake element connector loose. I secured the connector and verified 246v going to the bake element. The unit is working as designed. The garage was open when I arrived, I tried to close it when I left but it would not close. So I left it open as it was."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28269

Robert A.

Job Details: 12/20/2023

"Cx complaint that the unit shakes and vibrates aggressively. I inspected the unit to confirm the complaint. I found an error code: f7e4. I ran a service cycle, all components passed but he basket shook more than normal. The unit needs new suspension to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11130362 (Suspension)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Davidson, NC 28036

Robert A.

Job Details: 12/20/2023

"Cx complaint that the unit is not advancing through cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I ran a service cycle, all components worked except spin and agitate. I checked under the unit and the capacitor has leaked oil, various parts under the unit need to be replaced to resolve the issue. The capacitor, clutch, belt and shield need to be replaced. I used a capacitor from TS, Im ordering the remaining parts for the return visit.; ordrng 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam clutch kit) and 1 WPW10427633 (Shield), used 1 W11428524 (CAPACITOR) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCC31430AW03

Near Davidson, NC 28036

Robert A.

Job Details: 12/20/2023

"Cx complaint that the units large burners are not working. I inspected the unit to confirm the complaint. The RF burner does not work at all, the LR burner works intermittently. The ohms reading for the 2 other burners are 32 ohms. The larger ones read OL & .278ohms. The unit needs new larger burners to resolve the issue. Im ordering the parts for the return visit.; ordrng 2 W11396790 (Large burner coils)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Huntersville, NC 28078

Robert A.

Job Details: 12/20/2023

"Cx complaint that the unit throws an error code. I inspected the unit to confirm the complaint. I found error codes: f8e4 f9e1. I cleared the codes and checked the garbage disposal. It was still plugged, the disposal plug needs to be removed to drain properly. The float switch connector was loose. I secured the connector. The unit was not hooked up to water supply so I could no test a service cycle. The unit is good to go. No one was on site while I was there, its a new construction home."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Huntersville, NC 28078

Robert A.

Job Details: 12/20/2023

Cx complaint that the units MW light does not work and the UI is intermittent in response occasionally. I inspected the unit to confirm the complaint. I found the MW has blown and needs to be replaced. I found no error codes but the UI is slow in response and the time keep going off though its reset multiple times. The unit needs a new UI and control board as well as a light bulb. Im ordering the parts for the return visit.; ordrng 1 W10886919 (MW light bulb) and 1 WPW10490593 (Lamp holder) and 1 W11093254 (UI stainless) and 1 W11179310 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Worcester, MA 01607

Gary V.

Job Details: 12/20/2023

Techline SR#7738008632. Pressurized system with nitro and found cabinet leak in compressor compartment. Techline advised not repairable.

We serviced a

THERMADOR REFRIGERATOR

Model KBURT3671A02

Near Leicester, MA 01524

Gary V.

Job Details: 12/20/2023

"Found expansion noise on capillary into evap, insulated and noise went away, no additional charge."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near New Braintree, MA 01531

Gary V.

Job Details: 12/20/2023

Installed new freezer door and all functions test normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Brookfield, MA 01506

Gary V.

Job Details: 12/20/2023

"Inspected and found vibration coming from compressor mounts and base mounting, adjusted mounting and base connections, vibration is no longer happening. All other functions test fine."

We serviced a

WHIRLPOOL DYER

Model WED4815EW1

Near Milford, MA 01757

Aimee Z.

Job Details: 12/20/2023

"Installed blower wheel, cycling tstat, heater and tuneup kit and tested hea"

We serviced a

BOSCH DISHWASHER

Model SHEM3AY55N/27

Near Medway, MA 02053

Aimee Z.

Job Details: 12/20/2023

"White spots on dishes cust complaint and soap not dissolving.ran cycle with cups to test wash pump,cups filled fine with water Theres a lot of suds in dishwasher advised Cust to use finish lineRinse and scape dishes not wasWash pump working fine and heater Advised customer to to heat water at sink before runs water entering dishwasher should be 125Cust cleaned dishwasher and refilled jet drySpots baked on soap on dishes."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 12/20/2023

Installed new parts and ran calibration then self test all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 12/20/2023

Arrived and refrigerator was in defrost and heater was on. After a few mins the compressor came on and there was a even frost pattern ( took pic) put on gauges found -3low side and 85high side. Checked for leaks and found none. Called tech support and documented my findings. No recommendations for repair was given this SR#7738068015; dspstn on spec-tagged invntry: 1 WPW10128551 EVAP MOTOR

We serviced a

SAMSUNG DRYER ELECTRIC

Model DV36J4000EW/A3

Near Manchester, CT 06042

Jeremy B.

Job Details: 12/20/2023

"Dryer not heating. Found open element and open high limit. The wires that go to the high limit have been bypassed so needs new harness, element assy, and idle is worn. Quoted customer they will pass."

We serviced a

WHIRLPOOL RANGE

Model JES1750FB0

Near Somers, CT 06071

Amanda R.

Job Details: 12/20/2023

Bake element broken replaced heated oven up to 400

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/20/2023

"Complaint, microwave, burning smell occurring every time it is will not heat or work more than a minute then unit will start working fine again after it has cooled down. I found burning smell is due to magnetron overheating due to fan being unplugged. I plugged in fan secured connector and made sure no additional issues are occurring. I found it was taking over three minutes to heat water one cup eight fluid ounces of water to 189?. I found magnetron magnets had come detached from magnetron. I replaced Maggotron unit now is boiling water in one minute 189? in a minute. Microwave power cord was wedged in and microwave was wedged into cabinetry took a while to remove.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS22

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/20/2023

Complaint vent on the bottom of the oven is broken fell off while opening door. Notified customer part may be considered a cosmetic part but considering customer was opening the door and part broke. Im going to try and cover. Placing part into authorizations told customer we would quote for part if it is a cosmetics part.; rqstng P&A on 1 W11369892 (Vent ss)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW06

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/20/2023

Complaint ice maker hanging plastics broken and unit leaking on floor. I found complaint true I replaced ice maker customer stated another company has been out and has serviced Ice maker and even replaced the door once. Serviced five times now by them. I inspected water pressure is fine I found fill tube had ice that caused over spray in diagnostics I melted and retested no overspray now I also adjusted harness to also prevent overspray. Called Tech-Line they confirmed other company had been out 5 times for ice related issues file number 7738064170 ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Clover, SC 29710

Mitch H.

Job Details: 12/19/2023

Tested and ran diagnostics. Found multiple F6E4 and F6E6 error codes. Requesting P&A for console and control.; rqstng P&A on 1 W11261167 (ACU) and 1 W11600370 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, CT 06052

Chuck M.

Job Details: 12/19/2023

Customer complaint is that FF door handle was loose. Confirmed and tightened all screws. Showed customer it works.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHD2368TF6

Near Charlotte, NC 28278

Mitch H.

Job Details: 12/19/2023

"Disassembled ice maker housing and air handler assembly. Installed new kit, reassembled air handler and reinstalled handler and housing. All parts reinstalled and check good."

We serviced a

WHIRLPOOL WASHER.

Model WTW5057LW0

Near Charlotte, NC 28273

Jeff L.

Job Details: 12/19/2023

"Customer said unit got out of balance and the lid would not lock so customer unplugged unit until my arrival today and when I put it into test mode lid locked and everything acted accordingly. At this time, I would say the board reset itself and the unit is running and checks ok.Call complete; ordrng 1 W11513248 (Door lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Charlotte, NC 28273

Jeff L.

Job Details: 12/19/2023

Customer stated the smell is like mice. Customer said they had mice at one time but they had the pest control man out and he told them there were no mice present not droppings around fridge. I did not see any signs of droppings as well. I could not smell anything either. There is also a rodent box behind fridge (see pics) I seen no signs of infestation. All I can recommend is getting someone else out. the smell might be in the condenser system and not able to get out due to the past mice infestationCall complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Granby, MA 01033

Chris B.

Job Details: 12/19/2023

Complaint that the unit is not cooling properly. Found no cooling at the freezer and fresh food section. Will order all parts for a return visit. Unit still under the 5yr parts and labor warranty. Delivery date 01/11/19.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer Filter) and 1 876764 (Valve) and 1 WP978025 (Valve) and 1 W11087200 (Inverter) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 12/19/2023

"Complaint not draining properly making abnormal noises I found drain pump impeller was fractured missing parts of the plastic. No debris found. Pump assembly sump as assemble Replace drain pump, tested operations. Everything is now working fine. Customer is having an over sudsing condition I dissipated sudsing using canola oil. ; used 1 W11412291 (DRAIN PUMP) from stock"

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