Service History 257 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Lexington, NC 27295

Vincent O.

Job Details: 09/29/2023

"Arrived at home. Home owner states that unit has been completely swapped. Unable to reach builder contact. Spoke with office and JY also unable to reach builder. Unable to leave message, states voicemail full. Completing ticket. Customer will need to call whirlpool if service is needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Lexington, NC 27295

Vincent O.

Job Details: 09/29/2023

Installed new chute and coupler. Tested and verified proper operation. Ice dispensing properly. All functions check ok.

We serviced a

JENN-AIR OVEN

Model JMC2430DS01

Near Tolland, CT 06084

Amanda R.

Job Details: 09/29/2023

"Throwing f2e1 nothing will function on console needs new stainless console ; rqstng P&A on 1 W11229663 (Console), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Tolland, CT 06084

Amanda R.

Job Details: 09/29/2023

Complaint that unit dosent lock at all started drain and spin locked immediately explained in wash cycles it only locks on rinse and spin no error codes

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near West Hartford, CT 06110

Ruben C.

Job Details: 09/29/2023

Checked unit found tub is off center cuasing unit to go off balance could not get bolt off for agitator ordering basket gearcase. Washplate and bolt. Dampers were replaced by another servicer did not fix issue; ordrng 1 W11454372 (Gearcase) and 1 W11223765 (Screw) and 1 W10836692 (Agitator) and 1 W11397111 (Washplate) and 1 W11172199 (Inner basket)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Wethersfield, CT 06109

Ruben C.

Job Details: 09/29/2023

Replaced oven element tested operation normal started heating normally element reached red started cycling; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Plainville, CT 06062

Ruben C.

Job Details: 09/29/2023

Checked unit found not latching faulty latch replaced latch tested operation normal ran component test nomal qucick wash started normally; used 1 W11394572 (Latch) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Plainville, CT 06062

Ruben C.

Job Details: 09/29/2023

Checked unit getting f7e1code motor not running checked capacitor found open replaced capacitor tested operation normal cycle normals ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/29/2023

Arrived and found that washer has a severe insect infestation. Removed back to get pictures but no work performed. Customer did not pay for service call.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Rock Hill, SC 29730

Mitch H.

Job Details: 09/29/2023

"Tested and ran diagnostics. Confirmed error code. Customer also says display will go completely out at time and shut off. Ordering console, control and display board. Checked part availability and scheduled return visit for 10/6 8-1; ordrng 1 W10915661 (Console) and 1 W11082269 (Control) and 1 W11105615 (Display board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Davidson, NC 28036

Mark C.

Job Details: 09/29/2023

Unit is not responding due to a control malfunction.; ordrng 1 W11368911 (Control)

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507ESS01

Near Norfolk, MA 02056

Aimee Z.

Job Details: 09/29/2023

Ran test 4 to check frost pattern fridge and freezer no frost pattern Needs to have dye dryer added to check for leaks. Labor and dye dryer not covered Recharge and compressor covered 120 months Labor isnt coveredAdvised Cust to call kitchen aid need tech that does seal system work or factory service.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Auburn, MA 01501

Aimee Z.

Job Details: 09/29/2023

Cust stated start button giving him a problem.Cut has on ft raise advised needs to be on the floorIf goes out f balance could toss washer off.Ran diagnostics error f2 e1 stuck button. Ran diagnostics runs fine; ordrng 1 W11675701 (Cntrl board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near East Granby, CT 06026

Gary V.

Job Details: 09/29/2023

"Installed new water line heater and ran diagnostics and fill test, all functions passed and ice maker filled with water. Please allow 24-38 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Grafton, MA 01536

Aimee Z.

Job Details: 09/29/2023

Bulbs out I the fridge.; ordrng 2 W11602886 (Bulbs)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Ellington, CT 06029

Amanda R.

Job Details: 09/29/2023

Not draining piece of plastic stuck in drain pump removed tested draining normally

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near East Hartford, CT 06108

Chuck M.

Job Details: 09/29/2023

Installed lid latch and tested. Washer lid is locking. Advised customer that drain pipe is restricted and could cause a long drain error.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28214

Ryan S.

Job Details: 09/29/2023

"Customer complained of no ice , changed filter. Ran service mode and found f5 icemaker thermistor error. Ran service mode and found fan working an water dispensing to ice maker. Ordering ice maker. Informed customer office will call when part comes in. ; ordrng 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Charlotte, NC 28217

Ryan S.

Job Details: 09/29/2023

"Customer complained unit stopped cooling made a noise and then the settings said 0 instead of 4: she said it was always on 4, she noticed it started cooling again and the noise was gone. Inspected and found full frost pattern with 2? freezer and 40? ref. Checked compressor, was running and not hot. Unplugged unit twice and both times compressor started quietly. Found coils were dirty so cleaned them for the lady. Informed customer unit is working as designed. Could have been a power drop from outage but unit is working as designed. Verified proper operation."

We serviced a

ROPER DRYER

Model RED4440VQ1

Near Charlotte, NC 28273

Ryan S.

Job Details: 09/29/2023

Customer complained of no heat. Found power proper 240v. Found all fuses and heater have proper resistance. Foudn only partial voltage coming from timer. Needs new timer. Ordering timer. Also found blockage in exhaust line. Informed customer she will need to get exhaust cleaned in home before operation. Scheduled return call for 10-4-23; ordrng 1 WPW10185972 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Lexington, NC 27295

Vincent O.

Job Details: 09/29/2023

Found ice maker not getting water. Motor sounds like dump truck. Replaced ice maker. Tested. Still no water. Water is good at the dispenser. Order and replace valve and harness. ; ordrng 1 W11546685 (Valve) and 1 W11661849 (Harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Waxhaw, NC 28173

Mitch H.

Job Details: 09/29/2023

"Tested and ran diagnostics, found multiple error codes F7E1 wash motor, F8E2 inlet valve, and F9E1 drain. Requesting P&A for pump/motor assembly and inlet valve. Called, checked part availability, scheduled return visit for 10/4 8-1; rqstng P&A on 1 W11416362 (Pump/motor) and 1 W11434044 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fort Mill, SC 29707

Mitch H.

Job Details: 09/29/2023

"Checked and found spots of discoloration on freezer door. Both refrigerator doors and pantry fronts good, no issues. Discoloration would not come off. Took several pictures from different angles. Putting freezer door in as P&A.; rqstng P&A on 1 W10815701 (Freezer door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/29/2023

"Verified model and serial number. Checked entitlement, shows unit under 1 year additional builders warranty. Tested and found buttons on user interface not lighting or responding to inputs. Ordering console and control. Both parts show as special order. Advised customer that office will call to schedule return visit when parts arrive.; ordrng 1 W11622500 (Console) and 1 W11629914 (Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/29/2023

"Removed door, replaced inner door, wave guides and arm. Reassembled, tested, door and microwave, all operating properly."

We serviced a

WHIRLPOOL COOKTOP

Model C228

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/29/2023

"Checked and found right front burner working but indicator light not staying on. No signal from infinite switch. Needs switch. Quoted customer for repair, saved estimate. Collected full amount. Checked part availability and scheduled return for 10/5 8-1; ordrng 1 W11120795 (Infinite switch)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/29/2023

Removed and replaced console. Programmed user interface. Tested both upper and lower ovens. All functions operating properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Watertown, CT 06795

Jimmy R.

Job Details: 09/29/2023

"Checked over unit and found fridge door gaskets ripped on upper and lower parts found door on left not closing properly due to hitting side of cabinet pushing door over and not closing. Adjusted fridge to stop door from hitting will order new left and right door gasket, also found filter housing cracked due to trying to remove stuck filter, filter housing and cover needs replacing, parts tentative p/a ; ordrng 2 W10830162 (Door gasket)s and 1 WP67001668 (Filter housing) and 1 WP12568001 (Filter cover)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/29/2023

"Checked over machine and found when unit would start washing it would shake and make noise found when in a spin drain hose would bounce on back of machine. Checked level and found tub tipped to the side making clothes go off balance and bounce against cabinet, adjusted legs to level tub secured drain hose to back of machine and ran unit thew a cycle. Advised customer washer is working properly now the noises are normal advised this machine is not super quiet and make some noise the clinking and clunking noises are normal operations machine is working to specs"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/29/2023

"Removed old compressor kit and brazed in new filled with 4.7 oz 134a and checked cooling, evap is now frosting up and working to specs. Advised customer to give unit 24hrs so temps can regulate"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Hartford, CT 06103

Chuck M.

Job Details: 09/29/2023

"Customer complaint is that dishwasher makes a loud click during wash cycle approximately 3 time. Throughout cycle. Ran dishwasher and click happened at 46 minutes remaining. Click coming from diverter. Also found water dripping out of vent. Ordered sump w/diverter and vent and gasket. ; ordrng 1 W11443104 (Sump w/diverter and seal) and 1 W11545539 (Gasket, Vent) and 1 W11649995 (Vent) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/29/2023

Customer complaint is that dishwasher was making a clanging noise during wash cycle. Inspected and rand dishwasher. Could not duplicate noise. Possible spray arm hitting dish. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Charlotte, NC 28278

Ryan S.

Job Details: 09/29/2023

"Retuned to install parts. While trying to take out oven took out frame screws and unit would not come out. Checked on installion instructions and screws are the only thing that should be holding it in. Informed customer (wife) if I cant get it out they will need to remove unit and call us back to repair unit. She laughed at me. Customer (husband) tried pulling unit out. Informed. Customer to call office when unit is pulled out, customer (husband) said he would rather have some other company come pull it out anyway, I agreed. Left parts with customer for return call. Get next tech to get core if its not me. Customer will call when returning. ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clover, SC 29710

Ryan S.

Job Details: 09/29/2023

"Customer complained unit not running or washing. Found f4e3 error motor not running. Went to try to remove unit and found dishwasher is installed in unit. Unit has plywood around edges and cant find where unit is secured. Cant get to screws on top and no screws are in sides. Informed customer she will need to take unit out and call to schedule return call. Ordering sump also, customer will call when her cousin comes to pull it out, she said hes a local handyman and shouldnt have an issue coming. Customer will call when unit is removed to schedule return call. ; ordrng 1 W11665769 (Sump)"

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Torrington, CT 06790

Gary V.

Job Details: 09/29/2023

"Installed parts listed and cycled, tested fine now."

We serviced a

LG REFRIGERATOR

Model LDcs24223s

Near Monson, MA 01057

Roger R.

Job Details: 09/29/2023

Found unit has a sealed system issue. Customer chooses to replace instead of repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA1

Near Brimfield, MA 01010

Roger R.

Job Details: 09/29/2023

Installed new console due to difficulty starting.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/29/2023

Installed all new parts. Ran calibration then self test all checks ok.

We serviced a

GE DRYER ELECTRIC

Model GTDP520ED0WW

Near Wilbraham, MA 01095

Chris B.

Job Details: 09/29/2023

Complaint that the unit is not starting. Found bad belt. Quoted parts and labor. Replaced part and unit running normal.; used 1 137292700 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ludlow, MA 01056

Chris B.

Job Details: 09/29/2023

Replaced all parts and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, MA 01104

Chris B.

Job Details: 09/29/2023

Complaint that the units filter wont come off. Found bad housing. Replaced part and unit running normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Avon, CT 06001

Gary V.

Job Details: 09/29/2023

"Installed new ui panel and ran calibration and auto test, cycled fine now."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Farmington, CT 06032

Gary V.

Job Details: 09/29/2023

"Inspected and found unit not heating water, ohmed heater circuit and tested good, attempted to reset thru diagnostics but not working, main acu no longer sending voltage for heat, quoted and he will call if wants repaired."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/29/2023

"Tested unit and found washer would not start a wash cycle and unit would bang when spinning and washing, ran diagnostics and found errors F5e1 lid lock fault, f5e3 lid lock unlock fault ran a self test cycle and found lid lock just locking and unlocking continuously found lock faulty. Replaced lid lock assembly and recalibrated unit, ran a wash and spin checked all operations and unit is now working to specs ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Southington, CT 06489

Jimmy R.

Job Details: 09/29/2023

"Installed new parts and ran machine thew a quick cycle and a heavy cycle, unit is now staying on and completing the cycle. Recalibrated unit and all operations are now working to specs"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Webster, MA 01570

Roger R.

Job Details: 09/29/2023

Found unit working properly at this time. Customer had new knob that was sent out by whirlpool due to a crack in the original knob. As a courtesy I installed the new knob.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Worcester, MA 01602

Roger R.

Job Details: 09/29/2023

"Called tech support due to F9E1 error code still. Was recommended to replace the flow meter at the water inlet assembly. ; ordrng 1 W11535094 (Inlet, water)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Worcester, MA 01609

Roger R.

Job Details: 09/29/2023

Found unit not starting due to failed lock assembly. Just clicks and will not lock. ; ordrng 1 W11513248 (DOOR LOCK)

We serviced a

JENN-AIR COOKTOP

Model JED8430BDB

Near Charlotte, NC 28277

Jeff L.

Job Details: 09/29/2023

Replaced all parts unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/29/2023

Installed new condenser leak checked pulled vacuum then recharged please allow 24 hrs for temps to stabilize.

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/29/2023

Tested dryer and its heating and cycling properly however vent is clogged must be cleaned for proper air flow.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/29/2023

Dryer making loud noise. Found blower wheel cracked. Replaced and tested all checks ok. ; used 1 WP697772 (BLOWER WHEEL) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near West Springfield, MA 01089

Chris B.

Job Details: 09/29/2023

Complaint that the unit is not draining correctly. Found drain issues after the dishwasher. Customer will have someone fix the issue. Ran diagnostic and drain working correctly. No issues found with the dishwasher.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Westfield, MA 01085

Chris B.

Job Details: 09/29/2023

Complaint that the unit is not cooling properly in the fresh food section. Found bad duct and lighting box. Will order parts for a return visit.; ordrng 1 W10919804 (Duct Air) and 1 WPW10313917 (Housing) and 1 WPW10313918 (Lens) and 1 W11244470 (Baffle Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Holyoke, MA 01040

Chris B.

Job Details: 09/29/2023

Complaint that the unit is not washing properly. Found error code F4E3 bad wash motor. Replaced part with TS and unit running normal. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Worcester, MA 01602

Roger R.

Job Details: 09/29/2023

Unit exhibiting poor frost pattern on the evaporator. Poor cooling in the freezer and the fresh food section. Will need a new compressor and filter drier. ; ordrng 1 WPW10507886 (Compressor) and 1 2Xframe (Extra time for compressor job)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Worcester, MA 01606

Roger R.

Job Details: 09/29/2023

"Found unit working properly at this time. Checked all tests passed, thermistors pass test, fans passed, compressor running and cooling. Both evaporators look good with good frost patterns. Unable to find anything unusual."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Holden, MA 01520

Roger R.

Job Details: 09/29/2023

Installed new heater per special project SP17304. ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

MAYTAG DRYER

Model MEDB955FC0

Near Windsor, CT 06095

Chuck M.

Job Details: 09/29/2023

Customer complaint is that dryer was noisy. Found rollers and idler wheel seized. Replaced repair kit and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Lexington, NC 27292

Vincent O.

Job Details: 09/29/2023

Found unit is in storage and has no power supply in room. Spoke with maintenance and verified f1e0 error. Internal board failure. Order and replace control.. ; ordrng 1 W11594224 (Control)

We serviced a

FRIGIDAIRE RANGE

Model FGEF304DKFC

Near Suffield, CT 06078

Chuck M.

Job Details: 09/29/2023

"Customer complaint is that left front burner does not work and left rear burner stopped working. Inspected and found HE on left front switch display. Inspected element and found radiant sensor broken. Rear left element tested open. Ordered elements. ; ordrng 1 318178110 (element,surface left rear) and 1 5304533520 (Element Left Front)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Suffield, CT 06078

Chuck M.

Job Details: 09/29/2023

Installed control and tested. Ran diagnostics and automatic test cycle successfully. Dishwasher checked ok. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/29/2023

Refrigerator not cooling. Found lights on but control blank but getting power. Replaced and programmed control. Tested and all fans and compressor came on and unit cooling properly. Please allow 24 hrs for temps to stabilize. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Huntersville, NC 28078

Mark C.

Job Details: 09/29/2023

Unit is having long dry times due to the ventilation hose being too long. Shortened hose unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Huntersville, NC 28078

Mark C.

Job Details: 09/29/2023

Unit is leaking due to a frozen evaporator drain. Cleared drain using steam unit is fully operational with no leaks.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cornelius, NC 28031

Mark C.

Job Details: 09/29/2023

Installed new transmission wash plate rotor and control unit is fully operational.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11419171 CNTRL-ELEC

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Mooresville, NC 28117

Mark C.

Job Details: 09/29/2023

Unit is smoking due to a cut wire harness. Quoted 422.77; rqstng P&A on 1 W11531755 (Harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/29/2023

Right door hinge broken replaced door hinge left other hinge

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE304DSS0

Near Coventry, CT 06238

Amanda R.

Job Details: 09/29/2023

Leaking from diverter motor on sump assembly replaced sump assembly operation normal ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT00

Near Amherst, MA 01002

Chris B.

Job Details: 09/29/2023

Complaint that the unit is not cooling properly in the fresh food section. Found drainage clogged and all vents. Quoted for minor repairs. Unclogged the refrigerator and all working properly.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Springfield, MA 01104

Chris B.

Job Details: 09/29/2023

"Complaint that the unit is not spinning out the clothes correctly on the white cycle. Before it would do the same issue on Bulky, Towels and Whites. Arriving at the home the customer had a while load running. At 54min. out the spin was set to Fast then the lights changed from Fast to Off at 26min. time. Ran the rinse cycle at the end with no problem. Found unit was installed to close to the wall and installers didnt take into consideration the recommended separation to the wall. ; ordrng 1 WPW10280024 (Retainer)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Waxhaw, NC 28173

Jeff L.

Job Details: 09/29/2023

Arrived at customers home and due to my tardiness they had to leave at 1100 for wifes surgery customer requested that I would come back this afternoon I told them I would contact the office but there were no guarantees may have to reschedule for later date.. rescheduled for 10-4-23; schdld next appmnt for 10/4 WED AM

We serviced a

GE DISHWASHER

Model GDT695SGJ5BB

Near Southington, CT 06489

Jimmy R.

Job Details: 09/29/2023

Installed all new motor parts sensor and diverter ran machine threw a heavy wash cycle and unit is now pumping water up to wash arms soap is now dissolving and all operations are working to specs

We serviced a

KENMORE REFRIGERATOR

Model 795.79043.312

Near Enfield, CT 06082

Chuck M.

Job Details: 09/29/2023

Customer complaint is that ice maker was over flowing. Inspected and found part of ice cube in ice tray. Removed and tested. Ice maker harvest and filled no over flow.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/28/2023

Installed new fan and ice maker per customer. Tech does not believe issue will be resolved. Explained this to customer. Customer wanted job done anyway. Replaced fan and ice maker. Tested and verified proper operation. All functions check ok at this time. Informed customer that issue is believed to be insulation void. Not repairable. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 W11658802 ICE MAKER

We serviced a

BOSCH MICROWAVE

Model HMC80252UC/01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 09/28/2023

"Found blown fuse again. Found loose connector at door switch. Secured connection and replaced fuse. All checks ok ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Southington, CT 06489

Chuck M.

Job Details: 09/28/2023

Installed freezer door and adjusted to customer satisfaction. Floor is not level. Customer decided between doors and handles being leveled or having the unit rattle a little when doors are closed hard. Customer decided to have handles and doors even. Customer could shim unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Granby, CT 06060

Mike K.

Job Details: 09/28/2023

"Under 1yr yr wp warranty per service bench. Getting water droplets between fr and rf mullion. Flap mullion is dry. Gaskets forming good seal on both rf doors and fr door. Raised fr door to increase inside seal. Tested mullion flap and when turned on getting 12vdc, switched mode to sensor off (heater on 100%) Exited sensor mode and no voltage coming to mullion heater. Tried second time and same. Heater measure at 28 ohms. U/i controls mullion heater. Ordering u/I board. Office to contact cs to schedule return (office closed during visit); ordrng 1 W11636543 (U/i control) and 1 W10849525 (Mullion)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Westfield, MA 01085

Mike K.

Job Details: 09/28/2023

"Unit is just humming, not starting cycle.Unplugged on arrival, when plugged in verified the humming coming from drain pump. Looks to be in manual drain. Allowed to complete.F9e1, long drain valve boy error and n history, cleared.Ran diagnostic cycle unit not draining.Needs new drain pump, quoted for pump/labor. Accepted. Replaced drain pump and unit drained fine, when into normal wash properly.; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/28/2023

Dryer making noise. Found pen in vent pipe hitting blower wheel. Removed and tested all checks ok.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Paxton, MA 01612

Roger R.

Job Details: 09/28/2023

Fund broiler in microwave section hanging down. Will need a new support clip. Will order and return to install asap. ; ordrng 1 W10909479 (Support)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/28/2023

"Checked and found teeth on cam damaged again. Tested and found actuator doesnt move fully every time causing noise and damage to cam. Ordering cam and actuator. Called office, scheduled return visit for 10/2 8-1; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/28/2023

"Confirmed gurgling sound. Evacuated refrigerant, pulled vacuum, recharged system. Gurgling sounds gone. Cooling and operating properly.; used 1 R600 (R600) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/28/2023

"Tested and found cam making grinding noise and slipping. Removed and found gear teeth broken. Replaced cam and actuator. Tested, operating properly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104DBL0

Near Ellington, CT 06029

Gary V.

Job Details: 09/28/2023

"Inspected and found multiple problems, wash pump broken, main acu not sending proper signals to ui panel, and drain pump worn out, quoted and they will call if wants any repairs done."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near South Windsor, CT 06074

Gary V.

Job Details: 09/28/2023

"860-202-9551, Jenn. Inspected and found 240v getting to unit but only 110v getting to timer thru harness, ordering timer and harness, will call for return date.; ordrng 1 W11485014 (Harness main) and 1 W11685947 (Timer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Bristol, CT 06010

Ruben C.

Job Details: 09/28/2023

Checked unit found tube for ice maker water inlet was not in place in back of ice maker cuasing water to flow out of ice maker reinstalled tube tested operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Ruben C.

Job Details: 09/28/2023

Checked unit found capacitor leaking cuasing no spin replaced capacitor tested operation normal; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/28/2023

Replaced right side door ordered on previous ticket and left nameplate with cust cust said not to put nameplate did not find part number on box of door

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Worcester, MA 01606

Aimee Z.

Job Details: 09/28/2023

Checked error codes noneCust stated not enough water on cycles heavy and bulkieThe were set on hotRan valve test found oxi no water on hotReplaced the water valve found hot clogged Tested new valve hot cold and oxi all workingRe ran diagnostics on water valve to show Cust hot cold and oxi are running

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Worcester, MA 01605

Aimee Z.

Job Details: 09/28/2023

"Found the washer mtr bolt over tightened and partially stripped was difficult to get off.Installed new clutch and slider and gear case that wasnt neededFound issue was the slider and cutch. The mtr wobbled a bit in spin that caused a little noiseAdded load off towels and let Cust listen toAll sounds as intended ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW3

Near Windsor, CT 06095

Gary V.

Job Details: 09/28/2023

"Inspected and found slider making noise and replaced, cycled and tested fine.; used 1 W10734521 (SLIDER) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Brooklyn, CT 06234

Amanda R.

Job Details: 09/28/2023

Wrong model and serial dispatched not under warranty no service needed

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Brooklyn, CT 06234

Amanda R.

Job Details: 09/28/2023

"Drain pump not getting 120v needs new control ; ordrng 1 W11557935 (Control), used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Simsbury, CT 06070

Ruben C.

Job Details: 09/28/2023

Replaced gearcase basket agitator and dampers tested operation normal ran cycle normal spin tested normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Watertown, CT 06779

Jimmy R.

Job Details: 09/28/2023

"Installed all new parts and ran machine thew a diagnostics cycle, checked all operations and unit is now heating and functioning properly. Advised customer on plastic tub units will not dry great also with new energy efficiency the heater will not give you stem when opening door it cools before finished this is all normal operations advised to leave the door cracked open when done to prevent water build up.; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W11084121 OWI SENSOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Webster, MA 01570

Aimee Z.

Job Details: 09/28/2023

Found the problem is the ice maker Slow ice production Harvested out and fillEverything is frozen in freezer breads.; ordrng 1 W11546935 (Icemaker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Holyoke, MA 01040

Mike K.

Job Details: 09/28/2023

"Top lights and fr light out, side lights working, found freezer light as cause. Quoted for fr led/labor. Accepted, replaced and lights working properly ; used 1 W10695459 (LED MODULE) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near South Hadley, MA 01075

Mike K.

Job Details: 09/28/2023

"Unit intermittently stops mid cycle. Will start again when restarted. Cs says it shows cycle selected and time remaining, but no operation.No errors in history. No service pointers.Ran a 15 minute timed dry. Door closes securely, moving door does not interrupt cycle. Completed cycle fine.Ordering u/i and control. Office to contact cs when parts come in to schedule return.; ordrng 1 W11331944 (User Interface) and 1 W11565028 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Belchertown, MA 01007

Chris B.

Job Details: 09/28/2023

Complaint that the unit is not responding correctly. Mentioned to the customer that they would have to contact the insurance company. Customer will not pay for the trip fee knowing its still under warranty. Insurance company will need to contact us to setup a return visit. Unit still under warranty.; ordrng 1 W10906426 (Control Board)

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