We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz10
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
08/15/2024
Complaint center bin fell off of track. Cannot get back on the track. I found complaint was true. Showed customer how to properly reinstall bin into track as this bin is a pain to get back into the track. Advise customer on weight limitations of the bin as well. No further issues found with refrigerator or reported by customer. Bins and shelving units are Hable under warranty past 30 days.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Stallings, North Carolina 28104
Jonathan J.
Job Details:
08/15/2024
"Complaint dryer making a rattling noise, grinding noise louder than the TV. I found blower wheel is rubbing when it gets hot. No cracks in the wheel that are visible was able to duplicate issue. Lower wheel is seized onto motor shaft cannot remove. Will have to break blower wheel or cut shaft of motor off. Im also ordering idler component kit as well. Will replace all at the same time.; ordrng 1 4392067 (Kit) and 1 W11549461 (Motor) and 1 WP697772 (Blower)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
08/15/2024
"Still randomly stopping in cycle ordering controls ; rqstng P&A on 1 5304531745 (Control) and 1 5304517207 (Control), states that autho needed"
We serviced a
SAMSUNG M/W OTR
Model ME21K7010DG
Near Bellingham, Massachusetts 02019
Aimee Z.
Job Details:
08/15/2024
"Found not heating needs come down over a range.Needs mag and diode, capThere three bulliton on not heatingFound the mag NLANeeds 2 people ; rqstng P&A on 1 DE91-70063D (Diode) and 1 DE96-00269A (Cap) and 1 DE94-02754A (Mag), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED90HEFW0
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
08/15/2024
F4e3. Restricted air flowF4e4. L2 voltage errorF2e1. Stuck key padTested voltage good Ran diagnostics found a f1 e1Needs control brd.Cant test past have 120 blue and black to motor wont run clicksMight need motor alsoCust buying new
We serviced a
LG DRYER ELECTRIC
Model DLE1101W
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
08/15/2024
Cust thought we were a vent cleaning company Tested dryer with wet towel set normal load high heatRan and never shut off.Advised to have vents clean first if problem give us
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
08/15/2024
Installed valve harness with suspension tested a spin complete
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Plainville, Massachusetts 02762
Aimee Z.
Job Details:
08/15/2024
Found cant read the ui missing part of number; rqstng P&A on 1 W11583883 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
08/15/2024
Installed all new fan parts and ran unit checked keening fan found fan now spinning properly and all functions working to specs
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
08/15/2024
"Checked dryer and found door not closing properly, found door hitting bottom of cabinet when trying to close also hitting lint screen. Checked hinges and found bent down causing door issue straightened hinges and cleaned vent shoot due to screen hitting, closed door and unit is now working properly"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
08/15/2024
"Returned to install new magnetron and door kit. Installed parts. Ran unit to test function using cup of water test. Verified proper operation, showed customer hot water."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
08/15/2024
"Unit is under 1yr wp warranty per receipt, took photo. Unit is getting F5e1 error for inverter. Built in microwave, hard wired. Long enough to pull out and set on floor. Inverter is under plastic in wave guide area, but inverter preordered was incorrect Ordered correct inverter and office to contact cs to schedule return.; ordrng 1 W11578579 (Inverter), dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Denver, North Carolina 28037
Ryan S.
Job Details:
08/15/2024
"Customer complained connect fan not working, he found the blade was stuck and freed it up but now it cuts on and off. Confirmed complaint, found issue is at board, voltage keeps drooping from board intermittently. Scheduled return call for 8-21-24am. Left connect fan that was pre-Id w customer. ; ordrng 1 W11548749 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
08/15/2024
Customer complained maker not working. Found icemaker is working and producing ice but dispenser is not working due to ice being in cops found dispenser door not closing all the way intermittently ordering dispenser assembly scheduled. Return call for.8-21-24 am ; ordrng 1 WPW10577864 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
08/15/2024
"Customer complained of noise in refrigerator section, said she has intermittent issue with dispenser. Found valve is vibrating, customer doesnt have high water pressure, removed filter and issue stopped. She says issue starts again, will replace valves on return call. I firmed her issue is usually from issues with water pressure. Issue isnt with switch or dispenser, signal isnt interrupted.; ordrng 1 WRS588FIHZ06 (Damper)"
We serviced a
WHIRLPOOL RANGE
Model KOCE500ESS22
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
08/15/2024
"Upon arrival customer wanted to see part I had. , she says she already had that part and didnt want to repair, informed customer I cant show her or work on anything without the quoted charge $223(labor plus part cost) , she denied repair . collected trip fee.; dspstn on spec-tagged invntry: 1 W11724411 BROIL SUPPORT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Stafford, Connecticut 06076
Gary V.
Job Details:
08/15/2024
"Inspected and found chunk of ice blocking the icemaker, cleared ice and cycle tested fine. Please allow 24 to 48 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
08/15/2024
"Inspected and found evaporator fan motor not running, will submit estimate and call.; rqstng P&A on 1 WPW10464673 (Evap fan motor)"
We serviced a
JENN-AIR REFRIGERATOR BOT
Model JF42NXFXDE
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
08/15/2024
"I found unit had been serviced prior by a different company at some point in its life as there was a process tube already installed. I charged unit with 250 psi of nitrogen for 25 minutes. No leaks found I went through and put unit in a vacuum for 15 minutes, no leaks found in vacuum either I suspect leak had occurred as there was a ton of pressure in it when I removed orifice Schrader valve. I believe unit has been sucking in air from the low pressure side from the suction tube process tube. Schrader valve was loose prior to removing. Reser is not needed at this time. Neither is evaporator unit on the freezer is producing a full frost pattern going all the way down as of now after charging unit with refrigerant. Fresh food evaporator also producing a full frost pattern as well. unable to get a full model and serial number as model and serial number tag are both missing."
We serviced a
KENMORE REFRIGERATOR
Model ="10651789413"
Near Springfield, Massachusetts 01129
Chris B.
Job Details:
08/15/2024
Complaint that the IM is not making ice. Found bad water filter and no water flow. Once removed the filter water flow is normal. Mentioned will change the filter and let it cycle. Mentioned to the customer if IM fails to call again. IM cycled ok but without proper water flow wouldnt get any ice. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, Massachusetts 01104
Chris B.
Job Details:
08/15/2024
Replaced parts and door sliding properly.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ6
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
08/15/2024
Complaint that the side left panel is dented and customer noticed that the rear right burner knob can be turned without the push and is a big concern for them found bad left panel and right rear valve burner. Will order parts for a return visit.; ordrng 1 W11509687 (Rear Right Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV10
Near East Longmeadow, Massachusetts 01028
Chris B.
Job Details:
08/15/2024
Complaint that refrigerator is making a loud noise all the time and theres ice buildup in the freezer side. Found ice buildup in the evaporator fan causing it to stop blowing. Found bad water line to IM creating the ice buildup. Will order parts for a return visit.; ordrng 1 W11700250 (Ice Maker) and 1 W11645360 (Chute) and 1 W10861184 (Clamp) and 1 4387491 (Insert) and 1 4387491 (Water Tube)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
08/15/2024
"Installed new Gearcase,clutch,stator and rotor ran machine thew a wash and spin checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mooresville, North Carolina 28117
Jenn F.
Job Details:
08/15/2024
Replaced the defrost heater. Tested ok.
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
08/15/2024
"Checked over unit and found freezer building ice on cabinet floor ice forming all over food and door, removed all bins and found drain plugged causing water to back up and freeze placed unit into a defrost cycle and found thermistor shorted, replaced thermistor malted ice and also found condenser coils packed solid and condenser super hot due to not breathing, cleaned and advised customer. Chcked cooling and unit is now working and defrost to factory specs ; used 1 W10316760 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
08/15/2024
"Ran unit and found when tumbling dryer would make a loud clicking noise coming from back of machine, pulled unit and found everything on Cabinet perfect. Removed drum and found rollers making noise due to faulty replaced roller kit with idler and lubed ran a cycle and unit is now running to proper specs ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
08/15/2024
"Chcked over machine and found no cooling in both sections unit had slowly started to get warmer and warmer, tested compressor and found running and pulling very little heat checked for leaking and no frost pattern, removed filter drier and filled unit to check for leaking wile pressurizing found unit leaking from condenser, repaired condenser line and replaced compressor and coupler charged unit with 4.6 oz 134a and unit is holding pressure reading -4 in freezer. All functions working to specs ; dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
08/15/2024
"Inspected and found broken lid lock, replaced with new lid lock and cycle tested fine.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
08/15/2024
"Inspected and unit became unleveled and adjusted levelers and ran auto test, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
08/15/2024
Installed parts listed and tested fine.; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/15/2024
"Confirmed purchase and took picture of receipt. Checked and inspected, found ice door not sealing completely allowing warm air infiltration. Causing condensation and ice buildup in freezer compartment. Ordering ice door. Checked part availability and scheduled return for 8/22 AM.; ordrng 1 W11678832 (Ice door)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
08/15/2024
Office asked to add model
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Warren, Massachusetts 01092
Chris B.
Job Details:
08/15/2024
Complaint that the washer is not cycling correctly. Found error code F7E3. Found bad actuator. Replaced part and unit running normal. Unit under warranty after verifying the model number and serial status. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, North Carolina 28117
Jenn F.
Job Details:
08/15/2024
On arrival bottom half lights not working and the fan not coming on after the parts were replaced last time. Found a connection not plugged in. Plugged in. Lights all work. Ran diagnostic Ff fan and thermistors are working fine. Per customers thermostat in fridge temp dropped 12 degrees in about 5 minutes before the unit went into defrost. Customer will call back tomorrow to confirm temps regulated to normal. ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN3W
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/15/2024
"Tested washer, set to drain and spin. Washer spinning properly with no issues. Ran Speed wash cycle, operating properly. Unable to duplicate complaint. Customer says the issue is intermittent and only happens on normal cycle. Based on customer description, requesting P&A for control board. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WH22X36498 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDPS6124RZ0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
08/15/2024
"Complaint listed on ticket was for the old dishwasher, a GE. Issue on the Maytag is leaking. Checked and started dishwasher in normal cycle. Found leak coming from left bottom seam in tub. Ordering tub. Advised customer that tub would ship directly to them and they would need to inspect for damage and call to schedule.; ordrng 1 W11409866 (Tub) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
08/15/2024
"Tested and found grinding noise coming from cam. Removed and replaced cam and actuator. Reassembled, tested, washer operating properly and quietly.; used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Charlotte, North Carolina 28210
Mitch H.
Job Details:
08/15/2024
Tested and found refrigerator operating and cooling properly at time of visit. Based on customer description and Service Pointer W11512008A. Ordered ACU. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11455229 (ACU)
We serviced a
GENERAL ELECTRIC RANGE
Model PB935YP5FS
Near Attleboro, Massachusetts 02703
Aimee Z.
Job Details:
08/15/2024
"I called customer to turn on her oven to 350 and put her meat probe in oven . took a photo of what shes trying to take readings with.Took photos of temps on her meat probe. Top was 352 low was 332. She thinks now the low is to low. Top temp is 352. I find the temps are good and is calibrated, if I bring temps up or down she not going be happy. Highest reading on her meter is perfect 352.She doesnt understand it will fluctuates and thinks it should only fluctuate 5 degreeSo I asked what do you want me to do . she says a new stove I explained I cant do that explained temp are good if I go higher it will be to hot And left temps as they were.I said calibration is in the owner manual something a customer can do.Its either to high now to low took photo of temps she took top 352. Low 332First to high then to low and she say look you dont know what your doing. I said noI cant because your yelling and left.Called Jeff"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
08/15/2024
"Installed compressor and inverter board. and pulled vacuum, charged unit. Verified proper frost pattern. Verified proper operation. Informed customer to give 24hr for total cool. 48 for ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, North Carolina 28117
Jenn F.
Job Details:
08/15/2024
Complaint condensation builds up on the top of the freezer gasket and leaks onto the floor. Called whirlpool techline sr# 7739720927. Will need to add 2 gaskets to the freezer gasket. Order part. ; ordrng 2 W11159728 (Gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt311fzdw06
Near Charlotte, North Carolina 28210
Mitch H.
Job Details:
08/15/2024
Refrigerator is located in Southminster retirement facility in resident apartment. Top mount refrigerator with add on ice maker. Maintenance said first ice maker they installed was not the correct one and that connection was forced together. Maintenance got and installed correct ice maker but connection damaged. Ice maker will cycle but no power going to valve. Customer says they are not going to repair and will replace refrigerator.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
08/15/2024
Replaced control roller kit and thermistor tested operation normal heating normally now ran diagnostics normal
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS21
Near Bolton, Connecticut 06043
Amanda R.
Job Details:
08/15/2024
Replaced all three controls
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, Connecticut 06093
Gary V.
Job Details:
08/15/2024
"Inspected and found tub wobbling on shaft of Gearcase, and shaft of Gearcase bent, will submit estimate.; rqstng P&A on 1 W10752719 (Basket) and 1 W11454734 (Gearcase), states that autho needed"
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW04
Near Enfield, Connecticut 06082
Gary V.
Job Details:
08/15/2024
"Inspected and found voltage supply to washer with reverse polarity and also found unit not agitating but spinning, ohmed motor and windings tested closed, unit needs timer and pressure switch. Quoted and she will call."
We serviced a
WHIRLPOOL DISHWAHER
Model KDTE234GPS1
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
08/15/2024
"Installed new wash pump and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
08/14/2024
Complaint dryer is not heating. I found heating element was open. I replaced heating element tested operations. No further issues found at this time with dryer. Did find severe vent restriction also occurring.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIIRLPOOL RANGE
Model GFE461LVS0
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
08/14/2024
"Inspected and found main acu and ui panel no longer communicating, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
08/14/2024
"Customer states washer not starting. Ran diagnostics test and found shifter fault and lid lock error. Ran self test and lid rapidly clicking and actuator clicking. Replaced and ran self test all checks ok. ; used 1 W11513248 (DOOR LOCK), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104EBS2
Near Hampden, Massachusetts 01036
Gary V.
Job Details:
08/14/2024
"Inspected and found lower rack wheels broken, replaced with new wheels and cycled tested fine"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
08/14/2024
Complaint not cleaning well has to run dishwasher twice and rinse dish ware before loading unit circulating water normally showed customer best cycle to select hi temp and sani rinse and recommended filters once a week started a vinegar bath purging sink before starting and using rinse aid no chunks of food need to rinse off before loading ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
08/14/2024
Ice maker double filling not constantly filling replaced ice maker set ff temp at recommended
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near East Hartford, Connecticut 06108
Amanda R.
Job Details:
08/14/2024
Complaint vibrating alot in spin raised legs to bring unit closer to ground ran a drain and spin went over loading alike items operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Hartford, Connecticut 06114
Amanda R.
Job Details:
08/14/2024
Replaced main wire harness unit drained ran calibration ran automatic test draining normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
08/14/2024
Complaint felt warmer in ff section on Saturday lost milk freezer and ice was fine customer unplugged unit been fine since quoted for control but explained might not fix issue leds bad segments on Ui missing
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
08/14/2024
"Replaced drAin pump Ui wont power on now has blinking light on control ; rqstng P&A on 1 W11551765 (Hose) and 1 W11319991 (Ui) and 1 W11322903 (Control), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP , states that autho needed"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Stafford, Connecticut 06076
Gary V.
Job Details:
08/14/2024
"Inspected and found compressor running but no frost pattern, needs sealed system work, will order parts and call.; ordrng 1 W11547313 (Compressor) and 1 W11648650 (Control box)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/14/2024
Customer not happy with washer. Ran diagnostics found no error codes ran self test and calibration on control found no problems. Called tech support and documented my findings no options for repair. SR#7739705517Customer not paying feels she doesnt have too.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
08/14/2024
"Tested washer, found drain pump operating properly. Entered diagnostics, no stored error codes. Ran diagnostics cycle, completed properly with no issues. Ran load size calibration. Exited diagnostics, started washer in normal cycle. Filled and agitated correctly. Canceled cycle, drained normally. Advised customer to run clean washer cycle to remove odors. Washer operating normally and properly."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
08/14/2024
"Checked over unit and found dryer would not dry clothes, checked venting and found venting super tight and not pulling out any air checked venting outside and found no air flowing outside of venting. Spoke with maintenance and they will come out and clean the venting, went thew all thermostat and heater finding all operating normally checked blower wheel and it is operating as designed. Unit venting needs to be addressed for proper operation of unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
08/14/2024
Installed new dispenser all checks ok. ; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
08/14/2024
"Replaced water valve, verified operation"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Springfield, Massachusetts 01105
Mike K.
Job Details:
08/14/2024
"Unit is in a commercial use, staff kitchen. Would not be covered under warranty, verified with office.Unit not cooling properly and found frost build up in upper right corner of evap, sealed system issue.Repair would be compressor/labor r600a unit.Saved estimate and collected for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Springfield, Massachusetts 01118
Mike K.
Job Details:
08/14/2024
"Unit is covered under 1yr wp warranty per service bench. Been not sealing fully, same as previous visit. Since repeated issue replaced gasket, heated and formed to seal. Also some gapping between liner and gasket, filled with silicone. Door still not sealing in upper right corner, regardless of forming, gap is larger at top then bottom. Ordering door. Advised cs that it would ship directly to him and to verify snowcat it and call us when it arrives.; ordrng 1 LW10803963 (Fr door) and 1 W11178521 (Name plate), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
JENN-AIR RANGE
Model JGRP536HL05
Near Ellington, Connecticut 06029
Gary V.
Job Details:
08/14/2024
"Customers road is inaccessible, rescheduling for this coming Friday p.m. slot.; schdld next appmnt for 8/16 FRI PM"
We serviced a
KITCHENAID DISHWAHER
Model KDTE334GBS0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
08/14/2024
"Inspected and found upper rack adjuster broken, will order part and return.; ordrng 1 WPW10546503 (Rack adjuster)"
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
08/14/2024
"Customer complained unit taking too long to dry, found exhaust smashed. Found heater not cycling on and off, found. Bad heater. Replaced from ts. Ran and Verified proper operation of unit . Heater cycling as designed, informed customer of dry tones get long again make sure vent isnt smashed and get exhaust professionally cleaned. ; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
08/14/2024
Returned to install fan motor and damper. Installed parts and ran service diagnostic to test function. Verified proper operation and noise level.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
08/14/2024
"Customer complained of burnt smell, took unit apart and found little piece of dog food that had fell into heater housing from tub. Informed customer thats issue, ran unit after no smell. Verified proper operation. Called safety. Same SR#"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
08/14/2024
"Returned to install vent. Installed vent, ran diagnostic and vent now opening and closing. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
08/14/2024
Installed all new parts and ran machine thew a test cycle checked operations and unit is now draining and operating to manufacture specs ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP and 1 W11688995 VALVE (COLD)
We serviced a
AMANA COOKTOP
Model AGG222VDW6
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
08/14/2024
Tested unit and checked over oven and burners finding top burner caps had started to discolor advised customer this is normal the caps will change cockers from the heat or anything spilling over on them. Tested flams and found all simmers a little high adjusted and unit is working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
08/14/2024
"Checked over unit and found issue is freezer light not coming on when opening door, tested light and found switch stuck from ice build up around it, melted ice and switch and light are now operating normally. Checked door glides On freezer and found them not clipped in all the way causing door to not close fully. Reset freezer door and clipped tracks in lubes tracks with grease and door is now closing and sealing to factory specs ; used 1 WP542638 (Grease) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Lowell, North Carolina 28098
Ryan S.
Job Details:
08/14/2024
Customers complained of leak. Found sump leaking. Replaced sump from ts. Verified no leaks and proper operation. Unit within warranty 2-22-24.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
08/14/2024
"Returned to install filter housing, verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
08/14/2024
"Returned to install valve, installed part verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Windsor, Connecticut 06095
Gary V.
Job Details:
08/14/2024
Installed parts listed and cycled icemaker and it filled with water. Please allow 24 to 48 hours for ice production.
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Granby, Connecticut 06060
Gary V.
Job Details:
08/14/2024
"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, Connecticut 06093
Gary V.
Job Details:
08/14/2024
"Installed parts listed and cycled tested fine.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10752283 WASHPLATE , and 1 W11130362 SUSPENSION"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
08/14/2024
"Unit is covered under authorization code. Complaint of not starting, unresponsive. Verified operation of u/i on arrival, unit filled and went into wash fine, verified spray arm movement. Did have build up of suds.10-2, 8-4, vent motor , overfill switch, both working fine in testing. Likely issue of suds overflowing into drain pan, causing 8-4. Showed customer that unit is operational"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, Massachusetts 01119
Mike K.
Job Details:
08/14/2024
"Unit is under 1yr wp warranty per receipt, called in last Thursday.; ordrng 1 W11603810 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
08/14/2024
"Complaint of not making ice. Also ice bin broke, unable to chrunch ice. Icemaker has error e5 in diagnostics. Replaced icemaker and completed harvest and fill tests fine.Ordered ice bin and office to contact cs when parts come in with authorization to schedule return ; rqstng P&A on 1 WPW10347093 (Ice bin), used 1 W11658802 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
08/14/2024
Complaint refrigerator leaking water from the back. Also ice cubes will randomly shoot out the door. Icemaker drop shoot needs to be inspected after a customer dispensers ice to make sure theres no ice stuck in shoot no fix that. I found water inlet valve is slowly dripping causing water to leak from the back half of it is going into overflow defrost pan and the other half wall drips is splashing out all over customers floor. I am ordering new water inlet valve to fix. ; ordrng 1 W11645245 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
08/14/2024
"Complaint refrigerator making a loud buzzing noise in the middle of night not cooling properly ice melting all over door. I found issue was caused directly by Phil tube for icemaker leaking by at refrigerator liner. I used perm to repair issue and create a seal so water could not flow or leak when icemaker was filling with water. When water would leak. It would create an ice ball and allow it to hit fan blades, causing noise.; used 1 212643 (SEALER-GUM) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
08/14/2024
Complaint washing machine will not balance. I found complaint true I found suspension rod failed. I also found gearcase as le leaked the place and I found F1 1 error code diagnostics fault F815273 Customer declined repair is going to replace.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
08/14/2024
Complaint wont work on any cycle except one. I found f7e1 error code in fault history I found actuator had failed I replaced actuator cycled washer through all cycles. Everything is working properly as of right now no further issues found with washing machine as of right now.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
08/14/2024
"Removed and replaced main control. Reassembled, ran DLMS calibration then diagnostics cycle. All functions and components operating properly."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
08/14/2024
"Small leak was found at a drier connection, replaced drier and tested under 250psi, no l Als found. Pulled into vacuum and held, charged with 65 g r600a. Return line hot and forming frost pattern. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
WHIRLPOOL WASHER
Model wfw560chw4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
08/14/2024
Customer complained unit wont power on. Found proper voltage to unit. Control was not responsive. Replaced control board from ts. Plugged unit in and ran unit. Unit now power on and wirking as designed. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
08/14/2024
"Customer complained unit was leaking from front, showed video of suds dripping out of unit. Customer said he used what came with it, I informed him on how much liquid to use of only single pods, the unit was also pushed back so that the unit was leaning forward . Fixed unit so that legs were extended. Unit could still be pushed back if pushed hard enough but cant fix that due to floor. Informed customer to make sure unit is level before use. And to use proper amounts of detergent. Customer didnt have any detergent to test so ran unit with just water and no leaks detected. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
08/14/2024
"Unit is under 1yr wp warranty per service bench. Unit repeatedly going into manual drain. Cs had corrected sink and is draining fine replaced control, recalibrated and ran test cycle fine"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near York, South Carolina 29745
Mitch H.
Job Details:
08/14/2024
"Removed and replaced washer control board. Reassembled, ran control calibration and tested washer. All operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MSS00
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
08/14/2024
Water not dispensing found the water valve wire not secure in valve. Secured and tested all checks ok. Purged a gallon out of dispenser and calibrated fill.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
08/14/2024
Installed new controls set to recommended please allow 24 hrs for temps to stabilize.
Near Sharon, Massachusetts 02067
Aimee Z.
Job Details:
08/14/2024
Tested wash pump and drain both working Found door drops to floor needs new door cables one broken Cust not repairing
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
08/14/2024
Found sending blinking and will start. Drain the water out of the tubTested voltage to control 120 polarized and groundedFound no diagnostics and could start or get off sensing needs control board .Couldnt test past Cust buying new
We serviced a
GE REFRIGERATOR
Model CFE28TSHBSS
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
08/14/2024
Found the condenser fan not working no ohms to fan.Also has no ice Advised replace condenser fan first the freezer isnt 0 warming up.Compressor is hot .; ordrng 1 WR60X10358 (Condensor)
We serviced a
LG REFRIGERATOR
Model LFCS22520S 05
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
08/14/2024
"Found temps at 33 fridge and -2 freezer returned fridge to 36 freezer 0Found right door gasket torn and ordering a new sensor fridge.Fridge is pack advised to not block ventsWill re direct air flow ; rqstng P&A on 1 ADX73350627 (Gasket) and 1 EBD60925804 (Thermostat), states that autho needed"