Customer complaint is that upper rack wheel broke off adjuster. Replaced adjusters from T/S and tested. Rack is working normal.

Customer complaint is that dishwasher makes noise. Ran dishwasher and sounds are normal. Found shields in lower front are missing. Ordered shields. ; ordrng 1 W11573700 (Shield) and 1 W11573704 (Shield)

Customer complaint is that washer knocks loudly especially during spin cycle. Ran diagnostics and found no error codes. Ran a Quick Wash Cycle and actuator shifted normal. Washer filled and washed normal. Inspected basket and found balance ring is loose causing a knocking noise when there is a load in wash. Ordered basket. ; ordrng 1 W11513244 (Basket)

"Disassembled and replaced gear case, clutch, slider, stator and rotor. Reassembled, ran DLMS calibration. Tested washer and ran component tests for agitate and spin. All tests performed properly. Washer operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"

"Tested and found washer would not start. Attempted to enter diagnostics, would not enter diagnostics. Unplugged washer, waited approximately 5 minutes. Plugged back in, washer now operating. Entered diagnostics, no stored error codes. Needs control. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"

Bread and ice cream not freezing unit is untested garage explained needs to be in heated room

"Checked over unit and found machine would not fill found unit running then erroring out h20 on display. Checked valve and found wires for fill valve cut in half also wires for float broken this caused no power to valve and no water. Spliced in wires for now so unit will operate ran wash cycle and found drum pump noise, will order new harnesses and a drain pump advised we would call when in for return visit ; ordrng 1 W11568793 (Harness) and 1 W11397505 (Harness) and 1 W11497943 (Drain pump), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

In the first year warranty needs Frigidaire tech dispatched

threw F6e1 error over-temp reset power to unit pre heated to 425 ; ordrng 1 W11548749 (Control)

Drain pump not coming on replaced pump still not coming on needs new harness and control ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control)

"Complaint washing machine will not stop spinning. I found error codes, F3e3 f6e3 I clear error codes. I found thermometer on water inlet valve was open I found unit would not perform a DLMS calibration cycle at all. I replaced main control board motor control board performed a DLMS calibration cycle. Customer stated they had a power outage the day before this issue occurred. unit completed a DLMS calibration cycle with new control board installed with no issues. Found I also found washing machine was extremely unlevel. I leveled legs on washing machine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W11165546 (VALVE) from stock"

Complaint dryer is not getting hot. I found the reason getting hot is due to an incoming voltage issue. Incoming voltage is incorrect. I found voltage issue is due to one leg of the dryer being tripped at circuit breaker panel. I turned breaker switch all the way off and then turned it back on again and dryer is now heating fine I ins to make sure that theres nothing grounding out at all at this time. Nothing found on the dryer that would cause the dryer to trip the breaker. Customer may be having a week. Breaker issue may have to replace breaker issue per persist

Complaint taking a long time to dry clothes. I found completely restricted vent water coming from vent area behind dryer vent tube has water in it. Dryer is getting hot and is blowing air with hose. Disconnected temperature of dryer with hose connected vent hose is 260 through 132. With hose disconnected 189- 116 degree cycle temp. Hi heat. ; used 1 W11224254 (VENT TEST KIT) from stock

"Complaint dishwasher, leaking fee, right side of the door onto the floor. I found gasket was compressed completely would not spring I replaced gasket pad. No additional issues found at this time. I performed a wash cycle inspected no leaking.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

"Checked over unit and found freezer door gasket had fallen off causing no sealing and frost to build up, pushed gasket back on and added some silicone so gasket would stay in place added silicone around cabinet to fill in gaps, heated door gasket so it would create a good seal. Checked all operations and unit is now evoking to specs; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

"Replaced all parts still getting stuck on 18 minutes until customer shuts off unit called tech customer needs to hook to wifi and call whirlpool for update customer dosent want to hook to WiFi control must be ordered from Plainfield Indiana Sr7737894780 ; rqstng P&A on 1 W11419171 (Control), states that autho needed"

Bake not preheating Replaced bake ignitor preheated to 350 ; used 1 12400035 (IGNITOR FLAT) from stock

"Motor wheels idler pulley belt all broken ; rqstng P&A on 1 W11364931 (Motor) and 1 WP697772 (Blower) and 1 4392067 (Kit), states that autho needed"

"Installed new rails, shaft and gears due to door jumping when opening and not sealing, checked door and found door now sealing good and tight advised to make sure door is pulled from center. Checked all other operations and unit is working to specs"

"Installed new filter dryer and compressor. Filled nitrogen and no leaks detected, pulled vaccum steady 10 mins. Filled with r134 and unit started cooling, conformed both evap frost pattern starting. Verified proper operation. Informed customer to give 24 hours for proper cool. ; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"

Tested fridge and found unit would shut off and go blank every few weeks then would have to be reset from the breaker and it would start working again. Checked over unit and checked for broken wires found all ok checked cntrl and found control killing power to unit then resetting and working will order cntrl ; ordrng 1 WPW10675033 (Cntrl)

"Checked over washer due to customer still having issues with unit going off balance and walking out. Ran unit threw a spin and found tub wobbling added clothes and spin unit and if clothes where out of balance just a little unit would start to bang and shake, checked Basket and found inner connection loose and causing tub to wobble. Will order new basket and hub parts tentative p/a ; ordrng 1 W11172199 (Basket) and 1 W10528947 (Hub), states that autho needed"

Oven sensor was allowing oven to get too hot replace sensor unit ran and checked OKCall complete; used 1 WPW10181986 (Sensor) from stock

Once I replaced the door switches I checked to make sure I had proper voltage on low side now and I did 112 volts checked at low voltage transformer (blue+red). Did not have that voltage on last visit. As I stated when first out here there was a wire burnt slap up on mag safety thermostat. I replaced wire and safety thermostat is still good. At this time the rest of the problem has to be on High side of microwave. Since the wire that burnt was from HV transformer to safety on mag tube Im ordering that and capacitor. This repair will need additional authorization.(PLEASE LEAVE TICKET WITH JL IF POSSIBLE)Part#WP4375020Part#WP4375286; ordrng 1 WP4375020 (Capacitor) and 1 WP4375286 (High voltage transformer) and 2 2xframe (2xframe)s

"SR#7737887304 (Drew)Upon arrival I found a ice sickle from ice maker mold to ice bucket spoke with tech support to confirm diagnosis the ice maker is calling for to much water when filling ice maker there are no stress cracks in plastic mold the ice maker does a complete harvest cycle. The auger motor is working fine it was froze up with solid ice. All previous trips out here I never seen any indications of leaking from ice maker like I did today. Previously the flapper wouldnt shut. In order to stop the solid ball of ice from continuously happening is to replace ice maker.; ordrng 1 W11557001 (Ice maker), dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE"

Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but has poor airflow. The home needs its air duct line cleared from the dryer wall to the exterior of the home. The unit is working as designed.

Cx complaint that the mullion bar does not line up to insert the slot at the top of the cabinet. I inspected the unit to confirm the complaint. I found the door to be lower than normal not allowing it to catch the slot. I noticed the closer cam and the door closer is worn not preventing the door from rising when it closes. Im ordering the parts for the return visit.; ordrng 1 WP12028505AP (Cam closure) and 1 W10918008 (Door closer)

Replaced parts preheated lower oven to 350

Checked unit had ice build up in back need to order evap cover and sensor could not look up parts no signal will call Lisa in morning cust only paid for service charge

Replaced both hinges tested operation normal door opening and closing normally

replaced harness timer and start switch tested operation normal Tested heating normally

Replaced sides tested operation normal ice door opening normally

Checked unit found harness at door broken door is no longer available

Unit has a bad sump assembly. Will need to order and return to install. ; ordrng 1 W11613479 (Sump assembly)

Installed new main board and unit responding properly again. All checks ok. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

Arrived to diagnose washer. Customer does not have POP. Customer has a receipt but it does not have Date of Purchase on it. Told customer receipt should have date of purchase and model number.

Confirmed purchase date and took picture of receipt. Tested and found valve humming but no water coming in. Ran diagnostics found F8E1 valve failure error. Needs inlet valves. Checked part availability and scheduled return for 12/4 am; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve)

"Tested and ran diagnostics confirmed F7E2 error. Attempted to run diagnostics cycle, motor making a grinding noise and not starting. Pump/motor defective. Ordering pump/motor assembly. Customer has only had dishwasher for a week and never used. They are going to contact Ferguson to see if they can get unit replaced.; ordrng 1 W11460946 (Pump/motor)"

"Removed and replaced chute. Reassembled, tested, operating properly and quietly."

Replaced door and ice maker tested operation normal have advised cust to give 24 hours for ice production

Checked unit found belt broken motor is operating and element heating would need dryer repair kit which comes with belt gave cust estimate so they can submit to their insurance have informed cust will have 7 days to have repair done if not service charge will not be deducted from total

"Inspected and found main acu no longer sending voltage to bake element after reaching temp and bake element not ohming properly, out of specs, will submit estimate and call with return date.; rqstng P&A on 1 W11536793 (Main acu) and 1 W10779716 (Element)"

"Inspected and found debris lodged under float switch, removed debris and cycled, tested fine now."

"Inspected and found main acu no longer sending voltage to bake element after reaching temp and bake element not ohming properly, out of specs, will submit estimate and call with return date.; rqstng P&A on 1 W11295990 (Main acu) and 1 W10779716 (Element)"

"Inspected and found belt broken and lint screen torn, replaced belt and please mail out screen to customer.; ordrng 1 WE03X23881 (Lint screen), used 1 341241 (BELT) from stock"

Complaint that the unit is making a grinding noise. Found agitator nut was loose causing the wash plate to grind. Will order parts for a return visit. ; ordrng 1 W10836692 (Agitator Top) and 1 W11397111 (Wash Plate) and 1 W11223765 (Screw)

Complaint that the unit is not washing properly. Tested out the unit on a quick cycle. All seems to be working fine. No issues found with the dishwasher. Tested unit out with two bowls on the lower and mid rack and both bowls filled up with water with no issues. Collected trip fee. ; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP

"Only one burner works front right Back 2 and front left under crack top broke burners stoped working, harness is good Cust had pulled out no power source in a small pantryBack infi switches have burn out on infi switch ; ordrng 1 DG94-03979A (Cook top) and 2 DG47-00067A (Front right)s and 2 G47-00060A (Back 2)s and 1 DG44-01009B (Infi front right) and 2 DG44-01006D (Back infi switch)s"

Complaint that the unit is tripping the breaker. Found metal shavings touching the pilot and the chassis. Cleared out all debris and ran a bake cycle and oven heating properly. Collected for minor repairs.

Complaint that the unit is not cooling properly in the fresh food section. After removing the back panel found evap fan running normal but very little frost pattern. Kept the door shut for 15min. to see if frost would develop. After the 10min. mark found the same low frost pattern. Customer prefers not to put money into it for its age. Collected trip fee.

"Unable to remove rotor torx screw. Last visit I did check the rotor and it came off properly at that time. That is why I did not order those additional parts at the time. Due to not being able to remove the rotor this washer will also need a new rotor, stator and associated bolts. GEAR CASE AND SLIDER ARE AT CUSTOMERS HOME; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screw, motor)s, dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"

"Complaint that the units lighting is not working properly. ; rqstng P&A on 1 W11624997 (Gasket Ice Door) and 1 WPW10400825 (Retainer Gasket) and 1 WPW10347087 (Gasket Chute) and 1 W11572058 (Ice Chute Kit), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC , used 1 W11462342 ( LED Light) from stock"

Complaint that the door came off the left corner. Readjusted the door and ran a quick cycle test. No leaks detected. Collected for minor repairs.

"Installed parts, calibrated and tested unit. Tested ok. Called tech line to document from previous visit. SR#7737891172."

"Pre-heated oven and used my thermal couple, unit was off by about 20-25 degrees even after calibration. Will order new control and oven sensor. ; ordrng 1 W11594190 (Control) and 1 WPW10181986 (Sensor)"

"Customer complained unit still leaking, found drain pan is bowed up in middle causing leak. Scode S16360 covers labor cost. Ordering service kit W11457241 which has drain pan. Customer paid for part via card. Scheduled return call for 12-4-23 pm ; ordrng 1 W11457241 (Service kit)"

"Complaint washing machine has no power to main control. No lights is making a noise coming from underneath. I found error codes F7e6 f8e1 f2e1 I found control was in stealth. Diagnostics drain pump running control in operable weighted 10 minutes for control to reset itself control has reset itself. No additional issues found no leaking capacitors performed a cycle on the washing machine. All functions are working properly I did notice a hose was pinched behind washing machine, causing cold water to be extremely slow at filling. More than likely the cause. Of customers complaint."

Loud squeaking noise during wash. I found drive belt was the cause of squeaking noise I replaced belt tested operations no additional issues. Found everything is now working fine.; used 1 W11239857 (BELT) from stock

"Unit is under 10 year limited parts warranty including bake element, see quick pics. Verified this with Mike and entitlements screen. Will order new element. Charged customer for labor only. ; ordrng 1 W10779716 (elmnt-bake)"

"Unit under 1yr wp warranty per service bench. No errors in history. Complaint of leak under unit. Some water under unit and a mat in front that is soaked on arrival. some water stains coming from hot water supply. No leaks during diagnostic test. Ran normal cycle, deep water, filled and went into agitation without any leaks , tightened water hoses at valve, but no leaks before/after. Did find a slice into cold water supply hose, but not leaking from it in testing.Cancelled and drained fine with no backup in standing drain pipe.Again checked underside of unit and no signs of leaking, no additional water other then what was there on arrival. Ran diagnostic test one more time and no leaks.Possible drain had been backed up and now is clear, that supply hose was loose but has tightened, but cannot duplicate and leaking from unit. Did suggest replaced fill hoses since some damage was seen on cold.There is a water heater in closet and water is by it as well near back wall.Leak could be from the water heater.Cs also complained of damaged clothes stains, but Washplate is smooth, no abnormal gaps. Unit testing properly. Explained finding to customer and to Anthony."

"Checked over unit and found fridge door not sealing and freezer door not closing hitting on bottom. Checked over door and found fridge door to low added shim to hinge to bring door up also added wood piece to rear leg to bring machine forward, checked door and gasket is now sealing. Added shim to freezer door to stop from rubbing checked door and unit is now sealing and closing properly ; used 2 WP487576 (Washer) from stock"

Installed both fridge doors and leveled up unit so doors would close and be even checked over all operations and unit is now operating to factory specs

"Unit is heating, they had a broken belt that cs replaced but now stops tumbling when load is added. Found belt installed incorrectly. Corrected and unit working properly"

"SR#7737897023 (Bruce) found no fault codes in unit, ran unit thru service mode and then checked for fault codes and there were none. I did find the unit plugged into a 120 v jumper (surge protector) that was plugged into wall. I removed surge protector and ran unit no fault codes no interruption of operation of machine. Advised customer to call us if needed. At this time, nothing else that can be done Call complete"

I replaced all previously ordered parts a tested operations no additional issues found with washing machine here today. Everything is working fine and normally. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W11135391 CONSOLE

Cx complaint that the units lower oven light is staying on preventing it from working. I inspected the unit to confirm the complaint. I found the switch housing to the door latch is separating causing the switch to move. As a result the switch is not making solid contact to activate the door closure function. The unit needs a new lower oven door latch assembly to resolve the issue. Im ordering the part to resolve the issue.; ordrng 1 W10883049 (Door latch assembly)

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

"Customer canceled, discovered problem was an electrical supply issue in house."

Customer complained of noise during final spin. Confirmed noise and no error codes. Found screw had came loose from rotor cover. Put blue lock tight on screw and tightened screw in. Ran high speed spin again and noise not present now. Verified proper operation.

Found unit not agitating proper. Only in one direction. Will need a new gearcase will order and return to install. ; ordrng 1 W11449840 (GEARCASE)

Found unit has a bad water valve. Will need a new valve. Will order and return. ; ordrng 1 W11220230 (VALVE)

Removed and replaced pressure switch/ hose. Tested and ran diagnostics cycle. All functions tested good and operating properly.

"F2e1 only error in history. Ran service diagnostics test. Some grinding/scraping out n spin /agitation. Found oil spray from gear case assembly. Unit will need need gear case assy; rqstng P&A on 1 W11393685 (Gear case assy) and 1 W10752187 (Wash plate screw) and 1 W10902814 (Washplate) and 1 W10734521 (Clutch), ordrng 1 2xtime (2x time)"

Right front burner not lighting. Igniter is sparking fine. Oriface not clogged and gas flow is good. Found weep hole on burner head clogged. Cleared and igniting properly. Cs also wanted bulb changed. Replaced bulb and operating properly.; used 1 8009 (BULB 40W) from stock

"Customer complained Ui was loose. Found screws on bottom of Ui were not tightening properly, replaced screws and Ui now firm. Showed customer verified proper operation"

"Returned to install new compressor, installed compressor and pulled vaccum. Filled with 53g r600. Proper frost pattern. Verified proper operation, Informed customer to give 24-48hrs for proper cool to form. ; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

"Customer complained unit making noise. Ran service mode no error codes stored. Ran unit several times with no noise out of ordinary, no service pointers on this model. Took off motor and checked slider, no issue.checked inner tub. O noise or issue. Informed customer unit working as designed."

"Cs says has been getting drain error, though unit drains. Tested in normal cycle on arrival, filled but wash motor not running. Cancel and drain pump operated fine.F7e1, f9e1,fae2 motor failure, drain failure, vent failure.Drain operated fine in diagnostics, wash motor failed.; ordrng 1 W11416363 (Sump assy)"

Complaint that randomly not spinning out clothes went over loading alike items and under loading or overloading went over adjusting spin speed customer unhappy with control cover being broken out of box wants it reordered ; ordrng 1 W11550649 (Control)

Stuck with drain pump running showed customer how to hold cancel until noise stops calibrated unit ran automatic test operation normal

"Unit turns on, but not tumbling/heating. Found open thermal fuse. Heating element tests fine at 10 ohms and no shorts. Replaced thermal fuse and unit tumbling and heating. Advised to keep vent cleared on regular basis.; used 1 WP3392519 (THERMAL FUSE) from stock"

Replaced maintop tested operation normal tested burners heating normally

Replaced motor sump assy tested operation normal no leaks detected washing normal draining normal diagnostics check normal

Complaint that the ice maker is not turning off. Ice maker arm is broken. Quoted parts and labor. Will order parts for a return visit. ; ordrng 1 WP628356 (Fill Cup)

"Unit displaying f9e0 off balance pause, error on arrival. Unit was not level, added board under right side legs and leveled to center basket raised drain hose height in standing drain pipe. Ran through diagnostic cycle fine, draining fine. Ran normal cycle through fill and into wash, cancelled and drained fine.Ran drain and spin cycle and went into full speed spin fine..Explained to customer how the unit wasnt level, tested b was resting and n right side panel on arrival, and the error was for unbalanced loads, in which the unit would stop and not finish spinning out. Explained how to rebalance and resume load and how to avoid unbalanced loads."

Customer complaint is that oven has condensation. Inspected and found aluminum foil covering the entire bottom of oven. Customer was baking a turkey when water started dripping. Found heat detector broken. Advised customer to use foil slightly larger than cookware. Ordered deflector P&A. ; rqstng P&A on 1 W11369884 (Heat deflector)

Found unit had foreign object in front drum seal. Removed object and unit working properly

Unit needs a new compressor and sealed system leak. Customer to purchase new unit.

Complaint unit very slow at making ice not making ice properly. I found low water pressure as the cause of no ice and odd shaped ice. I found unit still has factory filter installed in it clogged water filter filters three months old. Lots of variables can be attributed to life expectancy of water filters. no valve issues. No icemaker issues. No cooling issues found everything is working fine.

Found flood switch tripped and water in leak tray. Removed water. Tested and verified proper operation. No leaks. Water from installation. All functions check ok.

"Found door not closing properly to activate switches. Must hold door shut for unit to work. No inside light. Electrical buzzing from switches when door is not held shut. Turned of power to unit and advised customer to not use. Customer will contact whirlpool for replacement. ; ordrng 1 W11578578 (Switch kit) and 2 W11598178 (Hinge)s and 1 W10886919 (Bulb) and 1 W11238401 (Transformer) and 1 WPW10128850 (Arm assy) and 1 Rivetgun (Rivet gun), rqstng P&A on 1 2XEXTRA (2XEXTRA)"

Drain pump getting power but not draining drain hose is very long needs to be supported up and try to shorten length ; used 1 W10876600 (DRAIN PUMP) from stock

Found gears stripping during braking and during spin. Order and replace gearcase and motor. ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor)

Found long fill error causing unit to not complete. Found water bubble stuck in pressure tube causing long fill. Cleared pressure tube. Tested and verified proper operation. All functions check ok.

"Checked and found frost buildup at top left front of freezer and on door. Inspected gasket, making proper contact around full perimeter. Entered diagnostics, unit doesnt have setting for horizontal mullion heater. No service pointers for this issue. All other tests check good. Ordering freezer door. Advised customer that door will ship directly to them and they will need to inspect for damage and call to schedule return.; ordrng 1 W11681455 (Freezer door)"

Dishwasher will not do anything red light inks on user interface. I found control lock. turned on customer had tried to turn off control lock and could not get it to turn off. Customer turned off breaker and was able to run one cycle after turning breaker back on with no issues. I turned off control lock tested operations multiple times no error codes and fault. Diagnostics history. No additional issues found at this time with dishwasher.

"Address is 16 brightview dr west Hartford. Inspected and found door hinge broken, replaced and tested fine."

Installed new ice maker and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER

Installed new door and tested fine.

"Inspected and found freezer door not closing causing frost build up, removed frost and adjusted door, cycled and tested fine."