Service History 252 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/22/2023

Customer complaint is that dryer was noisy. Inspected and found rollers worn. Replaced repair kit from T/S and tested. Dryer checked ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Avon, CT 06001

Ruben C.

Job Details: 08/22/2023

Replaced gearcase inner basket and dampers had to chisel out agitator tested operation normal ran component test normal

We serviced a

KITCHENAID OVEN

Model KOCE500ESS20

Near Davidson, NC 28036

Mark C.

Job Details: 08/22/2023

Unable to complete repair class shattered in box.; ordrng 2 WPW10618107 (Glass)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/22/2023

Installed new arts tan self test all checks ok. ; dspstn on spec-tagged invntry: 4 WPW10195417 LOWER ROLLER ASM

We serviced a

LG REFRIGERATOR

Model LTCS24223W/07

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/22/2023

Customers complaint is moisture building in bottom shelf of the fresh food door. Found seals good and sealing. Found vents covered with food maybe causing air flow restrictions. Appears to be normal condensation.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Iron Station, NC 28080

Ryan S.

Job Details: 08/22/2023

"Customer complained unit seal bad, coming loose at bottom. Confirmed complaint. Customer had closing document for 8-24-22. Took picture. Replaced seal from pre id ts. Read and took picture verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Shrewsbury, MA 01545

Chris B.

Job Details: 08/22/2023

Complaint that the unit has clothing caught under the agitator. Quote for labor. Removed part and ran diagnostic cycle and all tested properly. No issues found.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Leicester, MA 01524

Chris B.

Job Details: 08/22/2023

Complaint that the unit is rusting and peeling from the door and unit would trip the breakers after 15min. of use. Found electrical wiring not hooked up properly. Customer will have someone fix the connections. Mentioned to the customer that cosmetics are not covered. Took pictures of the doors and called the office and showed RC and it clearly shows it was scratched on the bottom corner edge and the clear coat is pealing. Customer mentioned that the unit is not in its separate breaker and its connected with the garbage disposal and microwave. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Huntersville, NC 28078

Mark C.

Job Details: 08/22/2023

Unit is arching when the magnetron gets up to temperature due to the magnetron separating. Quoted 438.56 customer is not going with the repair.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Davidson, NC 28036

Mark C.

Job Details: 08/22/2023

Customer states unit is not starting the cycle. Placed unit into calibration. After calibration ran a normal auto sense wash unit fill to the normal level and is working properly. Instructed customer on the proper use and care of the unit.

We serviced a

MAYTAG DISHWASHER

Model MDBH945AWW

Near Cornelius, NC 28031

Mark C.

Job Details: 08/22/2023

Unit will not power on due to a faulty control. Units pump is also shorted. ; ordrng 1 6-919922 (Wash motor) and 1 WPW10218834 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 08/22/2023

"Found dryer disassembled on arrival. Motor pulley end had broken off causing belt to come off and get tangled. Replaced motor, blower wheel and installed dryer kit. Reassembled, tested, dryer now operation properly.; used 1 4392065 (Dryer kit), 1 279827 (Motor), and 1 WP694089 (Blower wheel) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Clover, SC 29710

Mitch H.

Job Details: 08/22/2023

"Checked dryer and tested, heating and cycling correctly in timed dry. Ran timed cycle to test heating, then cancelled cycle and turned dryer off. Attempted to turn dryer back on and would not power up. Unplugged for 3 minutes, now powers on. Ran wet towel test for sensor dry, tests good. Customer says that control froze and would not respond. Left dryer unplugged overnight and when plugged back in next day, dryer began working but does not dry properly on sensor cycles. Ordering control.; ordrng 1 W11525996 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, SC 29745

Mitch H.

Job Details: 08/22/2023

"Removed and replaced freezer door, installed gasket. Ensured doors were aligned and gasket sealing correctly. Entered diagnostics, cycled ice maker and valve, operating properly. Checked all other functions, all good."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/22/2023

"Removed and replaced washer lid. Tested washer, lid lock and all other functions operating properly."

We serviced a

GE DISHWASHER

Model DDT700SSN3SS

Near Southampton, MA 01073

Mike K.

Job Details: 08/22/2023

"For awhile unit wasnt running, giving h2o errors, they cleaned everything out and now is getting water but intermittently doesnt call complete cycles. Shuts down mid cycle, dispenser not opened. Ran normal cycle, filled and went into wash fine. Water levels look good. Motor so need loud and strained when running. Found filter clogged. Cs had cleaned it and had worked for a bit after, looks like it just clogged again. Suggested getting Affresh and running to clean any build up out of system"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Southington, CT 06489

Jimmy R.

Job Details: 08/22/2023

Tested unit and found machine would not start a cycle chokecherry timer an found timer knob cracked and timer steam stripped out. Replaced faulty timer and knob ran unit threw a cycle and all operations are now working to specs

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/22/2023

"Installed cntrl and ran a calibration cycle found unit would still not agitate, checked actuator and found not moving checked power and found white wire to molex broken at the pin causing to power to actuator. Removed broken end and secure wire to work for now until we can come back with harness. Ran a calibration and unit is working and operating will order new harness ; ordrng 1 W11376227 (Harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/22/2023

Replaced flapper assembly and now the flapper is shutting completely the ice bucket would not come out of door froze in there. I advised customer to take hair dryer and heat it up against the bucket so it will come loose. I also advised customer to take bucket off once a week and run hot water through it and clean all ice shavers out of chute area and bucket area. Crushed ice will cause more air problems than cubed. Unit ran and checked ok(Call complete)

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS05

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/22/2023

Found new blower switch still activating without contact or if you just touch it the fan comes on. This is a on/off switch it should not come on by a bump or by itself the switch should have to be turned to the on position for it to work but this does not happen as it should any kind of touch to this switch activates the blower. This is a gas cooktop down draft on very expensive countertops customer is highly nervous about damages to countertop. Customer also says that sometimes the cook top when lighting center rear burner all burners just click and click. She has tried it herself and the burners have operated normal on all occasions with me watching. Found that the switch part number has changed to a new part number W11676792 blower switch PLEASE SEND JEFF BACK ON THIS CALL; ordrng 1 W11676792 (Switch) and 6 WPW10559494 (Burner knob grommet)s

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Wilbraham, MA 01095

Roger R.

Job Details: 08/22/2023

"Found unit had a bad belt and also a bad shift. Replaced belt and shifter. All okay. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Chicopee, MA 01020

Roger R.

Job Details: 08/22/2023

"Found door seal not installed properly. Reinstalled properly and tested, all okay."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Chicopee, MA 01020

Roger R.

Job Details: 08/22/2023

Found unit had fresh food door seal coming out of channel. Customer has tried reinserting the seal several times. I inserted it but it is still loose. Will need new seal. ; ordrng 1 W11030683 (Seal door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF13PAHS2

Near Springfield, MA 01103

Roger R.

Job Details: 08/22/2023

"Purchase date unknown. Unit not draining, checked for power at pump and pump not obstructed. Found restricted drain line and cleared. All okay. $199 labor charge, no parts needed."

We serviced a

MAYTAG RANGE

Model MER6600FZ0

Near Springfield, MA 01109

Roger R.

Job Details: 08/22/2023

Found unit has both front burner controls that are not working properly. Quoted $79.99 for right front single control wp3149400 and $99.99 for left front dual control wpw10434452 and labor of $199. Customer will call if repair is desired. Charged trip charge only of $129. Balance due would be $261.23 if repair is paid for within 7 days.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, NC 28227

Jeff L.

Job Details: 08/22/2023

"Put unit thru test with wet towels in basket with no detergent filled unit up with water and let it agitate about 10 minutes to allow towels to get get and saturated. Then I switched the machine over to drain and spin and let it spin out with the weight of towels and water in basket for 21 minutes thru the entire spin cycle I never had any metal to metal noise, the unit is going thru all cycles accordingly. Ran unit thru service mode no fault codes detected.I visually inspected motor and gear case pulleys and belt all were in normal working condition. I advised customer at this time there is nothing I can do because the unit is running normal.Did advise to please call our office if it happens again.(Call complete)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Charlotte, NC 28212

Jeff L.

Job Details: 08/22/2023

"Replaced gear case and all other parts ordered plus a capacitor ran unit thru service mode no faults all operations are normal. Ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , and 1 W11454372 GEARCASE , used 1 W11395618 (Capacitor) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, MA 01516

Chris B.

Job Details: 08/22/2023

Replaced all parts and unit working normal. Still found a little bit of the buzzing noise. Readjusted again the right side. Mentioned to the customer to keep an ear at it for the next few days.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near Charlotte, NC 28216

Robert A.

Job Details: 08/22/2023

"I installed the ordered parts but found the fan wheel is rubbing the motor housing. I called Randy to make sure its defected. All parts have been installed, Im ordering a new motor to complete the repair.; ordrng 1 W10832724 (Motor), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Southampton, MA 01073

Mike K.

Job Details: 08/22/2023

"Repair covere by wp authorization. No errors in history. Cs thinks it needs a drain pump because a Best buy technician said so originally. Ran test cycle and unit went through beginning steps fine, Fill valves, drain working properly. Failed when actuator went to change position, making loud ratcheting sound when attempting to shift. replaced cam/actuator. Old cam was quite stiff when switching positions, internal ring rubbing against outer shell. New one working properly. Extra resistance was burning/stripping out actuator motors. Replaced cam and actuator, ran self test again and worked fine.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near West Springfield, MA 01089

Mike K.

Job Details: 08/22/2023

"Replaced dispenser door assy and looks to be sealing fine, tested and dispenser fine, water and ice."

We serviced a

GE DRYER

Model GTD33EASK0WW

Near West Springfield, MA 01089

Mike K.

Job Details: 08/22/2023

"Unit not tumbling, was not drying well before this either. Verified heating and flow from dryer and working properly. Quoted for belt/labor, accepted. Replaced belt and tumbling and heating properly; used 1 137292700 (BELT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near West Springfield, MA 01089

Mike K.

Job Details: 08/22/2023

"Unit under 1yr wp warranty per service bench.Cs describes leaking from the vent area underneath door.Insulation was definitely wet but in that area, insulation is above vent so looks to be more an overflow then the actual vents. Looks to dish placement with water bounces under door and leaking out front. Unit has room to be raised to have slightly tipped back as preferred, so did raise.Had unit running full time there, empty, and no leaking found.If reoccurring with dish placement disproven and still coming from vent area, preorder W11612315 vent"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 08/22/2023

"Tested washer and found unit would not complete a wash cycle leaving clothes wet and erroring out f9e1 long drain, ran a drain and spin and found pump coming on but no water coming out of drain line, removed filter and found blocked and clogged, cleared filter and ran unit threw a self test. Unit is now draining and operating properly. Wile spinning found drain line coming loose and unit shaking due to legs not level, adjusted unit and leveled legs secured drain line and all operations now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/22/2023

"Tested washer and found unit had gotten stuck in a rinse and spin cycle never completing leaving clothes wet. Ran diagnostics and found off balance error let unit run threw a self test and found unit going threw and filling good, recalibrated machine and ran a quick wash cycle with clothes. Unit went threw cycle as designed gave customer Ed on how to load machine and balance"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 08/22/2023

"Tested unit and found machine not draining at end of cycle leaving water in tub, checked drain and found drain pump running but no water coming out of disposal drain. Removed drain line and found unit full of air due to disposal plug not punched out blocking water flow from drain, knocked out plug and ran dishwasher several times, unit is now draining and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, MA 01109

Roger R.

Job Details: 08/22/2023

"Installed new parts. Heater, evaporator sensor, evaporator fan and main control. This is due to unit not defrosting properly and frost getting into fan. ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR and 1 WPW10384183 THERMISTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/22/2023

"Complaint refrigerator is not cooling. Freezer is not cooling either. I found completely restricted filter dryer causing a new cool condition. I replaced filter dryer tested operations verified frost pattern occurring on freezer evaporator. No leaks found at this time. Unit had air in the system. not sure if it was air or refrigerant, but looked to be a full charge. address is 3318 Cimmeron rd Lancaster SC 29720; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 WPW10143759 (FILTER DRIER UV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 08/22/2023

Complaint no lights switch is broken I called whirlpool file number tech line #: 7737151397 file number per whirlpool unit is non repairable whirlpool will not let us cut liner to dig out harness from foam to fix door light switch. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Catawba, SC 29704

Jonathan J.

Job Details: 08/22/2023

"I replaced all previously ordered parts performed a DLMS calibration cycle. Inspected for leaks no water leaks found everything is working properly. No abnormal noises and scraping . No clicking rubbing or clunking abnormal noises heard. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W10754448 CLUTCH , and 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Putnam, CT 06260

Angel R.

Job Details: 08/22/2023

Found several gaps throughout unit cavity likely causing warm air to go into unit. Will order two tubes of silicone as needed. ; ordrng 2 W10841140 (adhesive)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Woodstock, CT 06281

Angel R.

Job Details: 08/22/2023

"Found no frost on RC evap, could not visibly see a leak. 3-way valve is working, confirmed compressor is ok. Possible leak at RC evap. Will need sealed system tech and two times frame for this job. Did see service pointer on this and none of the issues pertain to this one. Spoke to Mike in regards to parts needed for order.; ordrng 1 W11395822 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W10805035 (Dryer)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/22/2023

Removed old torn gasket and glues new gasket in place checked all operations and unit is now sealing and working to specs

We serviced a

WHIRLPOOL WASHER

Model VAW3584GW2

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/22/2023

Installed new agitator and parts checked washing and found unit operating properly still some what of a gap under agitator witch will be normal advised customer all functions are working to specs

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Tolland, CT 06084

Gary V.

Job Details: 08/22/2023

"Arrived and pulled micro down to repair and found received wrong interlock, installed fuse and left filter with customer. Microwave will be down and accessible for return visit. Ordering new interlock and will call when part becomes Available. Returning interlock for credit.; ordrng 1 W11493414 (Interlock)"

We serviced a

SAMSUNG DRYER

Model DV328ER/XAA

Near Monson, MA 01057

Gary V.

Job Details: 08/22/2023

"Inspected and found heater broken, quoted for repair and she will call if wants repaired."

We serviced a

FRIGIDAIRE DRYER

Model n/a

Near Somers, CT 06071

Gary V.

Job Details: 08/22/2023

"Concern is burning odor. Inspected and cycled unit and found exhaust vent going to outside is about 25 feet long and has partial clogs in it, causing dryer to over heat and not cycle and dry clothes properly. Customer going to resolve venting issue."

We serviced a

WHIRLPOOL RANGE

Model WOS31ES7JS21

Near Enfield, CT 06082

Gary V.

Job Details: 08/22/2023

Inspected and found L2 black wire at main power connection inside upper oven oven cavity loose and tested fine now.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Indian Land, SC 29707

Jonathan J.

Job Details: 08/22/2023

Replace glass that previous technician ordered. No further issues reported by customer.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Indian Land, SC 29707

Jonathan J.

Job Details: 08/22/2023

"Complaint, front right and center burner are not igniting properly flame is going up 6 to 8 inches high when it does ignite with a making a big whoosh noise a company with a bang. I found burner caps were not properly installed on appropriate burners. Upon arrival. I tested operations of center valve valve is not going out. No additional issues found with cooktop at this time. Everything is working just fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 08/22/2023

Unit dispensing water just fine into all ice makers both and out door with no leaks had to defrost entire line sets going to all water facets. I tested operation no additional issues or leaks found.

We serviced a

WHIRLPOOL DRYER

Model WED99HEDW0

Near Burlington, CT 06013

Ruben C.

Job Details: 08/22/2023

Checked unit cust took recording of noise sounds like motor whirling sound does not do it all the time ordering motor assy comp fan and drain pump; rqstng P&A on 1 W11573366 (Blower) and 1 W11209428 (Motor assy) and 1 W11342035 (Comp fan) and 1 W10608847 (Drain assy) and 1 Time (Extra time)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Stanley, NC 28164

Ryan S.

Job Details: 08/22/2023

Customer complained of no water error customer says its intermittent. . Upon arrival found hot valve energize but not open. No sediment in hot side. Replaced inlet valve from ts. Reason and ran unit hot valve now opening. Verified proper operation. ; used 1 W11220230 (VALVE) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Charlotte, NC 28212

Jeff L.

Job Details: 08/22/2023

Replaced all parts ordered unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/22/2023

"Removed and replaced gear case and wash plate. Reassembled, an calibration. Test washer, operating properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Denver, NC 28037

Ryan S.

Job Details: 08/22/2023

Returned to install parts ordered. Installed outer shell and control panel cover. Installed parts and reinstalled unit. Ran fan and unit to test function. Took pictures. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Agawam, MA 01001

Mike K.

Job Details: 08/22/2023

Replaced I/i panel and turned unit off/on numerous times started cycle fine.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Agawam, MA 01001

Mike K.

Job Details: 08/22/2023

"Correct address is 3-E Castle Hill Rd.Unit not agitating, nor errors in history, verified in service test, tub turning in agitation, found actuator not connected to cam, reseated and tested again, agitating and spinning fine.Recalibrated."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Manchester, CT 06042

Jeremy B.

Job Details: 08/22/2023

Installed new compressor pulled vacuum then recharged with r600a please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR

Near Manchester, CT 06040

Jeremy B.

Job Details: 08/22/2023

Fresh food evap still forming ice and causing poor cooling. Called tech support and entered diagnostics and toggled heater on. There is ice build up under icemaker. Tech support recommends replacing all parts listed. Quoted customer.

We serviced a

GE REFRIGERATOR

Model GSS20GEWJWW

Near Suffield, CT 06093

Gary V.

Job Details: 08/22/2023

"Inspected and found evap fan motor getting voltage but no longer running, will order part and return.; ordrng 1 WR60X10185 (Evap fan motor)"

We serviced a

GE REFRIGERATOR

Model GFE26GMKBES

Near Suffield, CT 06093

Mike K.

Job Details: 08/22/2023

"48 in rf, bottom drawer freezing. Found rf evap fan not running, verified 13vdc at connector. Quoted for evap fan motor/labor. Accepted.; ordrng 1 WR60X26866 (Evap fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Bristol, CT 06010

Ruben C.

Job Details: 08/22/2023

Checked unit found harness loose on water valve tested operation normal

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Bristol, CT 06010

Ruben C.

Job Details: 08/22/2023

Checked unit found motor was humming on spin or agitate would not turn replaced capacitor motor started turning normally ; used 1 W11395618 (Capacitor) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Stanley, NC 28164

Ryan S.

Job Details: 08/22/2023

Upon arrival installed parts ordered. Took pictures and verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Wrentham, MA 02093

Angel R.

Job Details: 08/22/2023

"Replaced heater and evap cover, tested ok."

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Hartford, CT 06120

Chuck M.

Job Details: 08/18/2023

Installed belt. Tested and dryer is turning and heating.

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Springfield, MA 01109

Chris B.

Job Details: 08/18/2023

Complaint that the unit is not staying on. Found broken belt. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 WE03X29897 (Dryer Belt)

We serviced a

FRIGIDAIRE FREEZER

Model EFRF1003-6COM

Near Enfield, CT 06082

Gary V.

Job Details: 08/18/2023

"Inspected and found unit was delivered by fedex from Walmart and unit was dropped and it broke high side and low side compressor lines and connections and Freon leaked out, cant find model to order parts. Customer going to bring back to Walmart for exchange."

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D4MDM02

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/18/2023

Found filter housing leaking causing low water pressure to dispenser and ice. Order and replace filter housing. Also found both freezer and RC lights out. Order and replace lights. Customer also says ice bin cracked. Checked and verified cracked. Order and replace ice bin. ; rqstng P&A on 1 WPW10515058 (light) and 1 WPW10515057 (light) and 1 WPW10515057 (light) and 1 WPW10558423 (ice-contnr)

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Lincolnton, NC 28092

Mark C.

Job Details: 08/18/2023

Installed new control and user interface unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Cherryville, NC 28021

Ryan S.

Job Details: 08/18/2023

Return to install lid. Installed lid and took pictures. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/18/2023

Freezer door warped at bottom causing frost. Needs new door. ; ordrng 1 12977880SQ (Freezer door) and 1 W10876598 (Badge)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Dudley, MA 01571

Angel R.

Job Details: 08/18/2023

"Ran diagnostics found F9E1 long drain, F2E1 stuck key. Was not able to unlock lid or trigger drain pump in components activation. Inspected wires and checked all is plugged in correctly, saw no issues. Will need new control and drain pump.; rqstng P&A on 1 W11419171 (Control) and 1 W11396717 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near Webster, MA 01570

Angel R.

Job Details: 08/18/2023

"Found items in FC obstructing vents, re-arranged things and adjusted temp settings. Advised customer to be more mindful when stocking food and watch the vents."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlton, MA 01507

Roger R.

Job Details: 08/18/2023

"Found unit noisy during spin due to cam not interlocking properly. Replaced damaged cam and installed new actuator. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

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WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Worcester, MA 01603

Roger R.

Job Details: 08/18/2023

Found water drops on freezer roof and return air vents blocked with ice. Looked for any possible air leaking into unit causing excessive condensation and moisture to form. Found nothing abnormal. Suspect door may have been ajar causing poor cooling and excessive moisture in unit.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Tolland, CT 06084

Amanda R.

Job Details: 08/18/2023

Brand new out of box not installed yet customer will leave unit uninstalled for repair broiler element support broken ; ordrng 1 W10909479 (Support)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Woodstock, CT 06281

Amanda R.

Job Details: 08/18/2023

Rear right bearing bad replaced with dryer kit ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Worcester, MA 01603

Roger R.

Job Details: 08/18/2023

Doors uneven at top. Also uneven at bottom of door when closed. Freezer door sticking out further than refrigerator door. Called tech support and was recommended to heat both seals and to allow to cool and door will re-set and should be better. Unable to heat as the was no power at home during visit. Power outage in area. SR7737127916

We serviced a

ADMIRAL RANGE

Model WDE150LVB01

Near Somers, CT 06071

Gary V.

Job Details: 08/18/2023

Inspected and found open bake element and will order and call for return date. Couldnt reschedule as office was closed.; ordrng 1 WPW10310274 (Bake)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Sharon, SC 29742

Mitch H.

Job Details: 08/18/2023

"Removed old compressor and related parts. Installed new compressor kit. Charged with nitrogen, checked for leaks, none found. Evacuated nitrogen, pulled vacuum. Weighed in proper refrigerant charge, 68g. Tested, compressor operating and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/18/2023

"Checked and tested dryer. All components, rollers, idler, drum, motor and blower wheel operating properly. No unusual noises. Operating as designed.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/18/2023

"Replaced evaporator fan cover assembly. Reassembled, tested, all functions operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/18/2023

"Tested and ran diagnostics. Found F7E2 motor error. Ran diagnostics cycle, unit filled then displayed error and went to drain. Exited diagnostics, attempted to run normal cycle, unit would not activate inlet valve. Ordering control and pump/motor.; ordrng 1 W11460946 (Pump/motor) and 1 W11672225 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, NC 28164

Ryan S.

Job Details: 08/18/2023

Retuned and replaced all lights. Verified proper operation of lights. ; dspstn on spec-tagged invntry: 1 WPW10515058 LED MODULE

We serviced a

LG REFRIGERATOR

Model LRSDS2706S

Near Agawam, MA 01001

Mike K.

Job Details: 08/18/2023

"Door icemaker stopped working. Found it halfway through cycle and not functioning, not responding to test button. Quoted for icemaker and cs will think it over. Collected for service call. Estimate good for 7 days."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Westfield, MA 01085

Mike K.

Job Details: 08/18/2023

"Covered with beer authorization W188C81PPL1.Not not heating, element tests good at9.5 ohms, fuses and thermostat check fine. Getting voltage from red lead but not purple at heater.Connectivity good from control to heater, voltage coming to relay but not coming out, bad control.Office will contact when parts comes in to schedule return.; ordrng 1 W11565020 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Troutman, NC 28166

Vincent O.

Job Details: 08/18/2023

Installed new gasket. Tested and verified proper sealing of door. All functions check ok.

We serviced a

LG REFRIGERATOR

Model LFX25973ST

Near Statesville, NC 28677

Vincent O.

Job Details: 08/18/2023

Found compressor inefficient causing cooling issues. Partial frost pattern. Compressor is scorching hot. Tested and verified proper operation of all fans and other major components. All functions check ok. Unit will need new compressor. Compressor covered under 10yr warranty. Advised customer to contact lg for service. Customer does not wish to repair anyway and will purchase new.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Charlotte, NC 28216

Robert A.

Job Details: 08/18/2023

"The cx has a drip pan from Lowes that I put in place. My initial notes were not clear and incorrect giving the assumption that I installed an actual part on the unit. There was no part it was a drip pan to catch away potential leaks. I called the cx, no answer. I texted her explaining the need for the details of the drip pan. I sent the info to the office about the purchase of the drip pan."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Worcester, MA 01604

Roger R.

Job Details: 08/18/2023

"Installed new compressor and charged with 49g R600A; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504416 COUPLER 8.5/6 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600A (Refrigerant), and 1 W10898074 (COUP LOKPREP SEALANT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/18/2023

"Replaced control, tested, operating properly. Able to adjust temps, compressor and fans operating correctly."

We serviced a

ADMIRAL DRYER

Model ADE7005AYW

Near Franklin, MA 02038

Angel R.

Job Details: 08/18/2023

"Belt is a bit stretched and pulley worn, will order new pulley customer has a new belt he ordered which will be used upon return when he receives it.; ordrng 1 WP37001287 (bracket)"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/18/2023

"Tested and ran diagnostics. Found multiple error code. Tested components and found cold water valve not opening, causing long fill error. Quoted customer for repair. Customer declined repair and said he would replace washer. Collected for service call ck#1100"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28278

Mitch H.

Job Details: 08/18/2023

Removed and replaced wash basket. Ran calibration then ran manual test for high speed spin. Washer operating properly with no unusual vibration

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, MA 01610

Roger R.

Job Details: 08/18/2023

Checked dryer for no heat and found unit working properly. Heater cycles on and off with blower housing thermostats. Recommended to have venting checked.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Litchfield, CT 06759

Ruben C.

Job Details: 08/18/2023

Checked unit found getting error for low fan blower speed and also found display very dim showing temp ordering display board and blower; ordrng 1 W11105615 (Display contril) and 1 W11107275 (Fan blower)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Middletown, CT 06457

Jeremy B.

Job Details: 08/18/2023

Installed new panel all checks ok.

We serviced a

BOSCH WASHER

Model WFMC1001UC/07

Near Westfield, MA 01085

Mike K.

Job Details: 08/18/2023

"Cs says Unit will wash, but not spin out.Unit partially torn apart on arrival. Some water in unit. Put in drain cycle, locked and drained out fine. Put into a spin cycle, drained but did not spin, put in a wash cycle and fills but does not agitate, can hear relays click on control but motor not running. Unit is sitting in drain pan. Quoted for motor, motor control and labor. Denied. Collected for service call, ran cars through office because of weak signal ref#9463198260"

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