We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near York, SC 29745
Mitch H.
Job Details:
10/19/2023
"House s new construction, not occupied. Checked entitlement, no information there. Model/Serial tag says 7/23. Serial number matches 9/23, under warranty. Customer is going to call to get authorization from Whirlpool. Tested and found that blower is not getting correct voltage from control. Ordering control and will replace both parts on return visit. Checked part availability and scheduled return for 10/23 8-1.; ordrng 1 W11552018 (Control), dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
10/19/2023
"I replaced all previously ordered parts, tested operations, no water leaking occurring after testing, water inlet valve inside fresh food, compartment, and cycling icemaker. Everything is working normally as of right now. freezer door is opening and closing easy now as well complaint icemaker would not stop filling with water water gushing out of freezer door. Customer had to pull refrigerator out of wall and shut water off to refrigerator to get water to stop cycling running."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Clover, SC 29710
Mitch H.
Job Details:
10/19/2023
"Tested and found left front infinite switch shorted causing cooktop on light to stay on. Replaced switch, tested, now operating properly.; used 1 WP3149400 (Infinite switch) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Rock Hill, SC 29730
Mitch H.
Job Details:
10/19/2023
"Tested and found washer not accepting some inputs from control. Unplugged and reset control, now accepting inputs. Per service pointer W11481344. Ordering control and console. Checked part availability and scheduled return for 10/25 8-1; ordrng 1 W11316623 (Console) and 1 W11322901 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/19/2023
"Complaint refrigerator is not dispensing water out of the door nor making ice. I found ice maker was frozen over the fill tube was completely frozen. I had to defrost, fill tube and icemaker shoot to be able to remove icemaker from bin area I found cause of issue was due to a restricted fully clogged water filter. Water quality in areas coming out of refrigerator seems to be excessively cloudy Customer will need a new water filter to fully fix unit should be making ice with no issues as of right this second"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Charlotte, NC 28205
Jeff L.
Job Details:
10/19/2023
"O somehow ordered the wrong ice maker the correct one is W11545935; ordrng 1 W11546935 (Ice maker), dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Charlotte, NC 28214
Robert A.
Job Details:
10/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Belmont, NC 28012
Ryan S.
Job Details:
10/19/2023
"Customer complained surface burner glass top was moving/ squeezing when pressed on fromsides. Found glass top was loose slightly in back where it mounts to frame. Took off glass top and reinstalled, unit now tight and no noise. Verified proper operation."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Wrentham, MA 02093
Aimee Z.
Job Details:
10/19/2023
The water paddle doesnt always shut off gets stuck Switch sloppy and not always making contactAnd showing partial numbers on the disp; ordrng 1 5304523072 (Switch) and 1 5304530929 (Disp cntrl)
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW0
Near Attleboro, MA 02703
Angel R.
Job Details:
10/19/2023
"Wire harness and power wire fried on line 1, also terminal block. Customer was quoted on parts needed and labor and decided she will just buy a new stove as this one is nearly 10 years old."
We serviced a
WHIRLPOOL GAS DRYER
Model WGD7500GW0
Near Franklin, MA 02038
Aimee Z.
Job Details:
10/19/2023
Found error code of f2e1Broken door switch; ordrng 1 W10847984 (Door switch)
We serviced a
WHIRLPOOL RANGE
Model JDRP430HM01
Near Mansfield, CT 06268
Amanda R.
Job Details:
10/19/2023
Front left burner not starting cleaned up starting normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details:
10/19/2023
"Found partial frost pattern indicating inefficient compressor. Customer complaint is no ice production and soft ice cream. Verified proper operation of fan. Order and replace compressor. ; ordrng 1 W11580057 (Compressor.), dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/19/2023
Ice build up in freezer and water flowing slow. Removed filter and water flowing good. Customer must replace filter. Freezer door not pulling in all the way needs new door rails. ; ordrng 1 W11241580 (Bracket left) and 1 W11241268 (Bracket right) and 1 W11557001 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mansfield, CT 06268
Amanda R.
Job Details:
10/19/2023
Complaint front panel rusty has extended warranty needs to be dispatched correctly
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Charlotte, NC 28212
Jeff L.
Job Details:
10/19/2023
Found unit non filling with enough water put unit into service mode and there were no fault codes present the pressure hose is not kinked Im going to order a new control and water valve. Will return 10-25-23 pmPart#W11419171Part#W11165546; ordrng 1 W11419171 (Control) and 1 W11165546 (Water valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Charlotte, NC 28270
Jeff L.
Job Details:
10/19/2023
Found doors sealing properly in fresh food section there is a lot of frost built up on damper control and moisture on the ceiling in fresh food section. The damper is fully open when it should not be freezing the containers on top 2 shelfs there is nothing binding or restricting the air flow. Going to order 2 parts for repair. Will return 10-25-23Part#WPW10120827Part#WPW10594329; ordrng 1 WPW10120827 (Control) and 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windham, CT 06226
Amanda R.
Job Details:
10/19/2023
Starting and then going straight to done replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Troutman, NC 28166
Vincent O.
Job Details:
10/19/2023
Installed new air guide cover. Turned on fans and compressor. Verified no vibration noise. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, NC 28117
Vincent O.
Job Details:
10/19/2023
Found broken lid strike causing unit to not operate. Replaced strike. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cornelius, NC 28031
Vincent O.
Job Details:
10/19/2023
Installed new control. Tested and verified proper operation. Unit is not spinning and agitating properly. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Scotland, CT 06330
Amanda R.
Job Details:
10/19/2023
Complaint not drying well entered diagnostic no saved errors ran test cycle using rinse aid no adjustment for it using heated dry explained the heater element isnt as hot or stays on as long as older dishwashers
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdhz08
Near Webster, MA 01570
Angel R.
Job Details:
10/19/2023
"Refrigerator lost power and PO code was on the screen, customer says unit has been working ok they we just unsure of the meaning of this code. Checked functions of the unit and temps and all seems ok, voltage to unit ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Sutton, MA 01590
Aimee Z.
Job Details:
10/19/2023
"F5e1 found the latch sloppy and the soap dispenser is broken ; ordrng 1 W10861000 (Soap disp) and 1 WPW10653840 (Door latch), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Huntersville, NC 28078
Robert A.
Job Details:
10/19/2023
"Cx complaint that the unit fluctuates too high in temp. I inspected the unit to confirm the complaint. I found no error codes, the calibration is set to 0. The oven will ascend too high pass the set temp (set to 350 goes up to 390). The cx understand the unit has a range of temp it stays in averaging the set temp. The cx is using the correct recommended instrument to record the oven temps. The service manual says it generally stay within a 50 degree range, his issue is that it goes too high. Im ordering a new UI, control and temp sensor to resolve the issue.; ordrng 1 W11600370 (UI panel) and 1 W11598120 (Temp sensor), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Huntersville, NC 28078
Robert A.
Job Details:
10/19/2023
"Cx complaint that the unit is intermittently working. I inspected the unit to confirm the complaint. I found multiple error codes: f9e0 f6e0. I tested the MW, it worked fine. The cx said both work fine when there are no issues. The unit needs a new UI panel and control board. Im ordering the parts for the return visit.; ordrng 1 W11448961 (Control board) and 1 WPW10260060 (Control board) and 1 W11449431 (UI control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Worcester, MA 01603
Angel R.
Job Details:
10/19/2023
"Called tech line to document findings, unit deemed unrepairable. Advised customer call customer service to sort out what will be done going forward. SR#7737592488."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
10/19/2023
F2e1 stuck key pad was the only error codeI calibrated to make sure all parts working as intendedRan diagnostics no issuesNotice Cust has on a soak explained Use this option to add an extra soak period to any cycle to help loosen tough stains. The washer will fill and then alternate between a soak and a gentle agitation before beginning the selected cycle.Ran aHeavy cycle to wash and drain.Couldnt find anything wrong with washerWorking as intended .The washer advancing just fine
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
10/19/2023
"Found door has rust spots top bu ui and bottom took photos.Explained to cust rust not covered would need to be reported to kitchen aid in first 30 daysIn warranty manual statesPg 4 of owners manual.Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments (e.g., high salt concentrations, high moisture or humidity or exposure to chemicals.Advised to call kitchen to see if they will cover the cost of outer panel."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Huntersville, NC 28078
Robert A.
Job Details:
10/19/2023
"Cx complaint that the unit is not completing cycle and often unbalance. I inspected the unit to confirm the complaint. I found error codes: f0e3 f0e5 f7e9 f2e1. I cleared the codes and ran a service cycle. There was friction while the unit spun and it stopped at step 18. I removed the washplate and basket, all is fine. The friction is from the gearcase, the unit needs a new gearcase and clutch to resolve the issue. I gave the cx a quote and collected the service call by CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Charlotte, NC 28269
Robert A.
Job Details:
10/19/2023
"Cx complaint that the unit is throwing an error code (f8e4) randomly and continuing to drain. I inspected the unit to confirm the complaint. I found error codes: f9e2 f8e4. I cleared the codes and ran a service cycle, all components passed with no issues. There was no water in the float switch area, but the float switch is deformed probably throwing the error code and needs to be replaced. The drain pump runs fine. The unit needs a new float switch housing to resolve the issue; ordrng 1 W11550169 (Drip pan) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Huntersville, NC 28078
Robert A.
Job Details:
10/19/2023
"Cx complaint that the unit is freezing food in the RC and the motor runs loud. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment, no food is frozen in the RC. I ran test 9 multiple times, the damper door opened and closed successfully. Cold air is escaping along the edges of the damper assembly. I applied permagum to help seal the damper edges. I adjusted the rear panel I eliminate the buzzing noise while the compressor runs. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28269
Robert A.
Job Details:
10/19/2023
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked the slider and found the magnet separated. I replaced the slider and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; used 1 W10734521 (Slider) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Coventry, CT 06238
Jeremy B.
Job Details:
10/19/2023
Dryer making loud squeaking noise. Idler seized. Installed repair kit all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manchester, CT 06040
Jeremy B.
Job Details:
10/19/2023
Arrived and quoted customer. They said they have a service contract through pc Richards. Will call to have the ticket dispatched through extended warranty.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258DEE00
Near West Brookfield, MA 01585
Chris B.
Job Details:
10/19/2023
Complaint that the unit is not making ice. Found ice maker working properly but bad water valve. Found heavy rodent infestation in the back of the refrigerator. Found water line way to corroded. Cannot service unit in this state. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Paxton, MA 01612
Angel R.
Job Details:
10/19/2023
"Installed new motor, calibrated and checked for error codes. Tested ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Coventry, CT 06238
Jeremy B.
Job Details:
10/19/2023
Water dripping from water filter area. Was able to reinstall the filter and purge a gallon out with no leaks. Customer to keep a eye on it will order new housing. ; ordrng 1 W11346623 (Water filter housing)
We serviced a
SAMSUNG RANGE
Model NE59N6630SG/AA
Near South Windsor, CT 06074
Jeremy B.
Job Details:
10/19/2023
Display not displaying correct the lines in background flash and buttons not responding. Needs new display and main pcb. Left front burner not cycling and inf sw is loose needs new. ; rqstng P&A on 1 DG07-01005A (Display) and 1 DG92-01069B (Pcb) and 1 DG47-00067A (Element) and 1 DG44-01006A (Inf sw) and 1 DG44-01007B (Inf sw)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Worcester, MA 01606
Angel R.
Job Details:
10/19/2023
"Ran diagnostics, found no error codes. Unit drained on diagnostics cycle. Customer needs new clip retainers for kickplate. Customer will install herself. ; ordrng 2 WPW10503548 (retainer)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southbridge, MA 01550
Chris B.
Job Details:
10/19/2023
Complaint that the unit is not cycling through correctly. Found unit needed the Splutch tighten. Adjust belt and cams. Ran two diagnostic cycles and quick cycle and tested normal. No issues found with the washer now. Mentioned to the customer to keep an eye on the amount of clothes used at a time. Mentioned to the customer that the m&s sticker badge to call Whirlpool and get a new one because it unglued itself from the top of the washer.
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW0
Near Worcester, MA 01604
Chris B.
Job Details:
10/19/2023
Complaint that the unit is not cycling through correctly. Found error code F1. Verified pressure hose and adjusted any clogged hose. Ran diagnostic cycle and unit ran normal. Collected minor repairs. Mentioned to the customer that the units control board is no longer available.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Worcester, MA 01604
Chris B.
Job Details:
10/19/2023
Complaint that the lock strike is broken. Replaced part and unit running normal. Ran a diagnostic cycle and tested properly.; used 1 W11457841 (STRIKE) from stock
We serviced a
KITCHENAID RANGE HOOD
Model KVWB606DSS
Near Charlotte, NC 28214
Ryan S.
Job Details:
10/19/2023
"Unit is a new build. Customer complained unit not working, inspected in unit and found controls not working. No power to unit. Found terminal box is above unit need to have panel taken off to get to terminal box for control , ordering control board and Ui control. Informed builder to get panel taken off so that terminal , told him to call when panel is taken off and ordering parts while waiting. ; ordrng 1 W11293971 (Control board) and 1 WPW10716813 (Ui panel)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Worcester, MA 01604
Chris B.
Job Details:
10/19/2023
Complaint that the unit is making loud banging noises. Found washer too close to the wall and the feet unbalanced. Adjusted the washer and leveled it out properly. Ran two diagnostic cycles and unit working normal. No issues found with the washer. No error codes present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Worcester, MA 01604
Chris B.
Job Details:
10/19/2023
Complaint that the unit is having more condensation issues. Found sliders not pulling door close as it should. Will order new sliders. Customer asked please can Chris to return for the next visit.; ordrng 2 W11265130 (Sliders)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
10/19/2023
Found top covered in grease advised Cust to used s grease cover. Cleaned off all grease. Explained to clean filter more often and showed were they were.Installed new diode and ran cup water 1 min no sparks
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
10/19/2023
Installed new cap and calibrated part to control complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/19/2023
Returned to install panel. Verified proper fit and verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Bristol, CT 06010
Ruben C.
Job Details:
10/19/2023
Replaced motor and blower had to chisel blower out ran diagnostics normal tested operation normal heating normally
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/19/2023
"Returned to install parts, installed dispenser ran unit to test function.,verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Ryan S.
Job Details:
10/19/2023
"Customer complained unit cutting off. When unit cuts Checked incoming power, steady 125.5v checked all connections on boards and wiring near compressor. Cant find any issues with incoming voltage. Called techline. Checked several tests in service mode to check for issue with dc voltage. Tests 3,15,36,57. All dc voltage parts working properly. Asked customer and Issue isnt fixed when power cycled. Issue fixes itself. Techline said to get customer to run drop chord to outlet and plug in simple light to see if light is effected while refrigerator is malfunctioning to see if its a power replaced issue. If light isnt effected while refrigerator is malfunctioning issue is with refrigerator. Informed customer to call back if issue persists. Unit was working as designed while on site. SR#7737592635."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Ryan S.
Job Details:
10/19/2023
"Customer complained water dripping from icemaker and ice not solidifying. Said u it was warmer than usual and she unplugged to prevent water damage. Plugged unit in, compressor started but no frost pattern, compressor kicked out after about 5 min, replaced start device but is kicking out internally. Ordering compressor, filter dryer lokring parts access valve, tubing kit and 2xtimeframe. ; rqstng P&A on 1 2xtimeframe (2xtimeframe) and 1 W11578205 (Compressor) and 1 W11504431 (Compressor lokring 1) and 1 W11504415 (Compressor lokring 2) and 1 W11506621 (Compressor lokring 3) and 1 W11506635 (Acces valve.) and 1 876765 (Tubing kit) and 1 W11109499 (Filter dryer) and 1 W11504445 (Dryer lokrng 1) and 1 W11506623 (Dryer lokring 2), used 1 8201786 (Start device) from stock"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PL0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/19/2023
"Complaint Dryer is no longer getting hot. I found the relay on main control is stuck on going to heater heater harness has experienced a thermal event going almost all the way up to control unit will need control and harnesses and Heater and all thermal cut outs to fix main control, and harness are no longer available. ; rqstng P&A on 1 8546219 (Control) and 1 WP3387747 (Heater) and 1 WP8576530 (Harness) and 6 279457 (Harness)s and 1 279973 (Cutout)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/19/2023
"I replaced all previously ordered parts. I tested operations by performing a control board calibration procedure. And inspected for leaks. Using a quick wash cycle. No leaks found everything is working; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11239857 BELT , 1 W11395618 CAPACITOR/INTER COIL , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/19/2023
"Replace lights, tested operation, spliced harness and repaired harness. No additional issues found everything is working fine. All connectors are tight. all lights are now functioning fine microwave is operating. Normally oven is also operating normally."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/19/2023
"Complaint making an abnormal noise the unit has never made before. I ran unit through a wash cycle with laundry in it I could not duplicate any abnormal noises. I could not find any issues with gearcase or clutch underneath washing machine or drive belt could not find any issues with the water inlet valve assemblies at this time unit went all the way up and to high Speed. No abnormal vibrations only abnormal noise I heard or no abnormal noise was the drain hose slapping on the back of the wash machine, which is normal noise. Cannot duplicate noise at this time. Customer stated she did not hear the noise this time either."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
10/19/2023
Complaint not making ice in the fresh food zone section. I found a five era code on icemaker display is dim. Damper motor is very loud. I am ordering icemaker parts. Damper door motor assembly fill valve is extremely loud for upper icemaker lower icemaker is quiet door dispenser is quiet And fill tube heater. No additional issues seen or found at this time. ; ordrng 1 W11579561 (Valve) and 1 WPW10479155 (Damper control) and 1 W11087201 (Heater) and 1 W11658802 (Ice maker) and 1 W11579559 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
10/19/2023
Complaint loud grinding noise that can be heard through entire house after starting washer. I found Gearcase is leaking fluid gear shaft has a lot up up down plat allowing cam to grind preventing gears from locking properly. Lower end damage has occurred due to gear oil on everything. Will have to shatter washplate as it is seized upon return visit. Office to call customer when all parts are in as multiple parts are required to fix. ; ordrng 1 W10721967 (CAM KIT) and 1 W11551646 (Nut) and 1 W10752283 (Washplate) and 1 W10752187 (Screw) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Longmeadow, MA 01106
Gary V.
Job Details:
10/19/2023
"Inspected and found heater not coming on, ohmed heater circuit and tested good, main acu not sending voltage to heater . Will order part and call for return date. Office was closed couldnt give return date. ; ordrng 1 W11637581 (Main acu), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS
Near Longmeadow, MA 01106
Roger R.
Job Details:
10/19/2023
Ran unit for a short cycle but did not find any leaks at time. Customer will call again if it reoccurs.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, MA 01104
Roger R.
Job Details:
10/19/2023
Unit has a bad basket that was not made properly per special bulletin w11684123. Will order and return ; ordrng 1 W11172199 (Basket)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/19/2023
"Tested washer and found unit would fill then restart and the shut down never spinning out clothes, ran a diagnostics and found error for long fill. Checked inlet water valve and found cold water coming in slow causing unit to shut down and never complete a cycle. Removed cold water screen and cleaned due to plugged with sediment ran a calibration and unit is now operating to specs"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/19/2023
Installed new infinite switches and tested each burner found burners now cycling and operating to proper specs
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
10/19/2023
"Tested washer and found unit would not spin clothes out at end of cycle, ran diagnostics and found error found off balance loads let unit run thew a self test and found unit using agitator to try and spin tub, removed agitator and found hub stripped out causing the poor spinning. Replaced faulty hub with new and recalibrated unit ran a wash and spin cycle and all operations are now working to specs; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Granby, MA 01033
Roger R.
Job Details:
10/19/2023
"Found freezer drawers had come off track due to bent tab on left front. Realigned tab and reset tracks. Also found unit had a failed freezer light. Replaced and checked, all okay. ; used 1 W10695459 (LED MODULE) from stock"
We serviced a
WHIRLPOOLQ DRYER
Model WED4950HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
10/19/2023
Replaced harness timer and switch tested operation normal ran cycle normal element getting red hot now getting 220 volts to element; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW
Near Granby, MA 01033
Roger R.
Job Details:
10/19/2023
Found blockage at fabric softener dispenser causing water to back up and spill over. Cleared blockage from dispenser area and unit checks okay now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Roger R.
Job Details:
10/19/2023
Removed and replaced compressor and filter drier due to poor cooling. Recharge with 56g R600a refrigerant.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near West Hartford, CT 06107
Ruben C.
Job Details:
10/19/2023
Checked unit found drain pump impeller is binding sometimes will pump other times just hum gave cust estimate for pump cust will think about repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY05
Near East Hartford, CT 06118
Chuck M.
Job Details:
10/18/2023
Customer complaint is that water is leaking from refrigerator. Inspected and found water leaking water line connector at valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Coventry, CT 06238
Amanda R.
Job Details:
10/18/2023
Unit not defrosting quoted for control and bi metal
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near West Springfield, MA 01089
Roger R.
Job Details:
10/18/2023
Found unit not responding to controls. Will need new main and UI boards. Quoted $279.99 for main and $195.99 for UI panel. ; ordrng 1 WPW10312695 (Control) and 1 W10740217 (Ui panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28269
Robert A.
Job Details:
10/18/2023
The parts were installed and tested. The unit is working as designed.; dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near China Grove, NC 28023
Vincent O.
Job Details:
10/18/2023
"Found no motor operation. Verified power to motor and motor not operating. Also found f1e1 control failure, control seems to be working at this time. Quoted customer for both parts. Explained possible circumstances. Customer would prefer to replace."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Coventry, CT 06238
Amanda R.
Job Details:
10/18/2023
"Lid lock and strike broken replaced both tested operation normal ; used 1 W11457841 (STRIKE), and 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KWH1
Near Millbury, MA 01527
Angel R.
Job Details:
10/18/2023
"Found tub leaking on left bottom corner right at the seam, will order new tub.; ordrng 1 W11409866 (Tub)"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Charlotte, NC 28278
Jeff L.
Job Details:
10/18/2023
replaced all parts ordered found bad slider unit ran and checked ok; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near East Hampton, CT 06424
Jeremy B.
Job Details:
10/18/2023
Wash motor not running but getting power. Replaced sump assy and tested all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF730PAYB3
Near Waterbury, CT 06705
Jimmy R.
Job Details:
10/18/2023
"Tested unit and found machine would not drain at end of cycle found pump coming on but not pumping out water. Checked drain line and found line connected to garbage disposal found disposal plug had never been popped out causing unit to not drain water, removed plug and unit is now draining and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Worcester, MA 01603
Angel R.
Job Details:
10/18/2023
"Found moisture buildup in RC and a tiny bit of frost in FC by the vent. Customer has had two companies out to replace fan motor but it seems they did not notice a very large gap in liner at bottom right hand side. Gap is nearly an inch wide and runs for about 18 inches looks like body of unit in the corner may have been damaged. Called tech line and took call on the road as customer had to run errands. On hold for 30 minutes with no answer, will have to call back.; cstmr sgnd Dsclmr"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near East Hartford, CT 06118
Chuck M.
Job Details:
10/18/2023
Customer complaint is that range has no power. Checked voltage and no power from supply. Found breaker tripped. Tested range for possible cause and could not find any issues. Showed customer it works.
We serviced a
MAYTAG COOKTOP
Model MGR7700LZ1
Near Charlotte, NC 28273
Jeff L.
Job Details:
10/18/2023
Customer had gas company out and the right front burner is leaking at orfice where it connects to gas valve. Its tight as can get and still leaking ordering parts to make a good repair. Office will call customer when parts come inPart#W11435630Part#W11628784Part#W11485872; ordrng 1 W11435630 (Burner) and 1 W11628784 (Burner valve) and 1 W11485872 (Burner orfice)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Portland, CT 06480
Jeremy B.
Job Details:
10/18/2023
Washer not draining. Found pump propeller broken. Replaced and tested all cjecks ok. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/18/2023
Top of new tub damaged. Need to reorder ; rqstng P&A on 1 Xtratime (Xtra time) and 1 W11219115 (Tub)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/18/2023
"Washer banging in spin cycle. Found suspension slightly worn and basket has a wobble. Needs new basket and suspension. ; rqstng P&A on 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01604
Angel R.
Job Details:
10/18/2023
"Cam kit became slightly dislodged, adjusted it and test cycle was run. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/18/2023
"Removed and replaced freezer door, checked and ensured door was sealing around full perimeter. Adjusted and tightened evaporator fan cover to stop vibration noise. Refrigerator operating properly."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Mooresville, NC 28117
Vincent O.
Job Details:
10/18/2023
Installed new light kit. All lights now Illuminated. All functions check ok. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Charlotte, NC 28269
Vincent O.
Job Details:
10/18/2023
Installed new compressor and condenser. Pulled vacuum and checked for leaks. Charged system with 4.5oz r134. Tested and verified proper cooling and operation. All functions check ok.
We serviced a
KITCHENAID TRIO CD
Model KRFC300ESS09
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/18/2023
"Removed and replaced freezer ice maker. Manually cycled ice maker, completed and filled properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Fort Mill, SC 29715
Mitch H.
Job Details:
10/18/2023
"Customer could not provide purchase receipt. Said they were told by Whirlpool that it was under warranty. Explained that without the receipt or authorization from Whirlpool I could not work on washer without payment. Called office, confirmed that there was no authorization. Customer is going to call Whirlpool to get approval for repair.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Worcester, MA 01607
Angel R.
Job Details:
10/18/2023
"Installed new control and panel, latch was still locked replaced latch and tested ok.; used 1 W10810403 ( Latch) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newington, CT 06111
Jeremy B.
Job Details:
10/18/2023
Dryer not heating. Found open cycling thermostat. Replaced and tested all checks ok. Recommended customer clean vent. Found weak air flow. ; used 1 WP3387134 (THERMOSTAT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/18/2023
"Customer complained unit will run but shuts off after awhile and wont turn back on, had another company come out and they replaced control board and acu per her paperwork. They came out twice she said. Ran unit on timed dry and door opened up unit. Heater is coming on and cutting on and off at proper temps. Airflow is good and passed vent test kit test. Vent to exhaust in home is open and air is flowing properly. Drum is spinning properly and no noses from wheels or pully. Unit is running and not overheating. Can not find any issue. Called techline found motor is overheating, ordering motor.sr#7737588107 and blower; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS2
Near Denver, NC 28037
Ryan S.
Job Details:
10/18/2023
Customer complained of no heat. Found magnetron not working or testing as working. also found damage to capacitor/diode. Ordering Magnetron thermostat as well. Scheduled return call for 10-24-23 am. ; ordrng 1 W10754299 (Magnatron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10832024 (Magnatron therostat)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Crouse, NC 28033
Ryan S.
Job Details:
10/18/2023
"Customer complained unit getting off balance and has a noise . Ran high speed spin and balance detection. Found unit in balance and suspension good, informed customer to just make sure clothes are distributed evenly . Found slider damaged. Replaced slider from,ts. Slider causing noise, ran component Activation and verified proper operation. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/18/2023
"Customer complained unit not working. Found no error codes present , found water not entering unit. Customer said he bought it awhile back but just had it plumbed in. Found hose to unit was backwards , had a chick valve with flow direction on hose. Informed customer to call plumber back to repair hose issue. Verified proper operation of unit otherwise."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Dallas, NC 28034
Ryan S.
Job Details:
10/18/2023
Retuned to install timer and knob. Ran timed dry to test. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Charlotte, NC 28209
Jeff L.
Job Details:
10/18/2023
Found dryer after running about 5 minutes on auto sense the dryer screen would show clean venting for better drying at this time I am running the unit on time dry to see if it duplicates the problem. Office will customer when part comes inSR# 7737559729 spoke with shamia all parts and labor covered; ordrng 1 3387223 (Sensor)