Service History 251 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, NC 28262

Jeff L.

Job Details: 01/29/2024

Found fridge frame warped and the bottom of the unit separated allowing hot air to run up into fresh food section causing water all over the place inside fridge. Non repairable (see pics)Called whirlpool tech line and spoke with AndrewSR#7738345035

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Charlotte, NC 28214

Jeff L.

Job Details: 01/29/2024

Replaced parts ordered by previous tech. Unit ran and checked ok with no leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Enfield, CT 06082

Gary V.

Job Details: 01/29/2024

"Inspected and found dribble coming thru door gasket, replaced gasket and tested fine.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Columbia, CT 06237

Amanda R.

Job Details: 01/27/2024

Customer dosent want to repair unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454734 GEARCASE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Unionville, NC 28110

Jonathan J.

Job Details: 01/27/2024

"Complaint dishwasher is not washing dishes proper Error, codes, F4e3 f7e1 elw program one year additional warranty from builder I found motor is completely locked up. Will not operate properly will not even hum. I replaced motor sump assembly. I tested operations inspected for leaking. No leaking occurring. Everything is working properly. As of right now.; used 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL RANGE - ELECTRIC

Model WFE535S0LZ2

Near Mint Hill, NC 28227

Jonathan J.

Job Details: 01/27/2024

Complaint glass cooktop is broken. Per service pointer Service pointer 8178702 breakage is a tension breakage not covered under typical warranty per service pointer. The only type of glass breakage that is covered is one that looks like a spider and has two circles directly over the element caused by heat fracture. This is a tension fracture not covered. customer declined repair today is going to call manufacturer.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Matthews, NC 28105

Jonathan J.

Job Details: 01/27/2024

F7e4 f0e3 f7e5 f2e1 I cleared error codes. I installed all previously ordered parts. I tested operations. No additional issues found everything is working properly as of right now. No leaking occurring. No Im normal noises found either. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Charlotte, NC 28212

Jeff L.

Job Details: 01/27/2024

Replaced lf front unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, CT 06114

Amanda R.

Job Details: 01/27/2024

Agitator stripped replaced agitator

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near West Hartford, CT 06107

Amanda R.

Job Details: 01/27/2024

Complaint that oven not heating correctly showed customer with my thermometer its heating normally explained there thermometer cant keep up with the cycling showed how calibrate and recommended using convection for baking

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near West Hartford, CT 06107

Amanda R.

Job Details: 01/27/2024

convection Fan making scraping noise while turning replaced fan still making noise cover for fan warped ; ordrng 1 WPW10346154 (Cover)

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near West Hartford, CT 06117

Amanda R.

Job Details: 01/27/2024

Taking multiple cycles to dry bad odor when opened door venting clogged needs to be cleaned

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Bloomfield, CT 06002

Amanda R.

Job Details: 01/27/2024

F0e3 overload f2e1 Ui stuck button complaint clothes and towels coming out wet on normal cycle only ran a normal cycle with a mixed load came out fine checked motor went over drain and spin speed and showed can adjust spin speed in any cycle

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near South Windsor, CT 06074

Amanda R.

Job Details: 01/27/2024

Doors and handles slightly off tried leveling unit explained its cosmetic issue

We serviced a

WHIRLPOOL RANGE

Model wge745c0fs05

Near Charlotte, NC 28270

Jonathan J.

Job Details: 01/27/2024

"Complaint not heating properly. I replaced control display would not work swapped from original board found speaker bent as well am reordering control. I set unit to 350 both ovens sensors should be 1000-1200 resistance at room temp. Upper 922 at room temp element 21 ohms broil 18366,332,377,332, 378, Lower3268 ohm at room temp 21 bake 17 broil 35 convection ,391,302,328,298,327,330, ; ordrng 2 WP7430P04460 (Temp sensor)s and 1 W11594156 (Control)"

We serviced a

GE WASHER

Model GTW460ASJ2WW

Near Agawam, MA 01001

Mike K.

Job Details: 01/27/2024

"Replaced water valve and tested in normal wash, pausing and resuming cycle during fill. Water valves operated properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Springfield, MA 01108

Mike K.

Job Details: 01/27/2024

Unit drains/fills but wash motor not running. Quoted for sump assy/labor minus service call prepaid.Approved. Replaced sump assy and verified operation valve n diagnostic cycle. No leaks found. Charge to card in notes.; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Springfield, MA 01107

Mike K.

Job Details: 01/27/2024

"Not heating, found open heating element. Quoted for element/labor.Accepted, replaced element and verified operation in timed dry cycle ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near West Springfield, MA 01089

Mike K.

Job Details: 01/27/2024

"Replaced u/i and control, blinking control, u/i has no response, same with original with new main control. Completely redid job couple times, all connections secured and checked. 5vdc on red to u/i, connectivity for red/black/yellow from u/i to control.Reordering control, user interface and also ordering harness.Office to contact cs when parts come in to schedule return.; ordrng 1 W11325573 (Control) and 1 W11550453 (Control) and 1 W11133142 (Harness) and 1 W11557918 (Harness) and 1 W11038118 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, MA 01104

Mike K.

Job Details: 01/27/2024

"Complaint of fan running a lot in freezer, said at one point there was some build up and she had cleared that. Measured -6 in freezer on arrival, 41 in rf mid shelf. Verified fans and damper working.No errors and when returned to normal operation, verified good flow to rf. Reset unit to recommended settings. Everything functioning at this time and temps good. By cs account it sounds like the freezer door was not fully closed at one time, but has recovered since."

We serviced a

GE DYER

Model GTD33GASK

Near Springfield, MA 01109

Mike K.

Job Details: 01/27/2024

"Unit running but not heating, found igniter with twice the resistance as new, replaced and still not heating, found getting 120v from both line and neutral to igniter, traces back to timer.Quoted for timer and igniter. Collected for service call only at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF02

Near Chicopee, MA 01020

Mike K.

Job Details: 01/27/2024

"Water splitting flow out of dispenser, replaced separator and working properly"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Matthews, NC 28105

Jonathan J.

Job Details: 01/27/2024

I replaced all previously ordered parts instructed customer to download Maytag app and pair unit to WiFi so unit can update I inspected tub pressure dome made sure no flashing was present clogging pressure dome. No further issues found with washer today. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC and 1 W11457841 STRIKE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Matthews, NC 28105

Jonathan J.

Job Details: 01/27/2024

I replaced all previously ordered parts I tested operation unit is now working quietly. And producing a full frost pattern on evaporator.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Matthews, NC 28105

Jonathan J.

Job Details: 01/27/2024

Complaints refrigerator. Compressor is locked up is not start device unit will need new compressor to fix. Per sb Web compressor has five-year part and labor warranty on it. ; ordrng 1 W11506635 (Process tube) and 1 W11557425 (Compresser) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 2xtime (2xtime)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Charlotte, NC 28210

Jeff L.

Job Details: 01/27/2024

Found a lot of gas pressure on front left and front right burner valves. Causing a delay in lighting and when it does so throws off a big flame. Ordered gas valves for good repair. Office please call customer when parts come inPart#W11384736Part#W11384739Part#W11573760Part#W11628564; ordrng 1 W11384736 (Burner harness) and 1 W11384739 (Burner harness) and 1 W11573760 (Ignitor) and 1 W11628654 (Igniter) and 2 2xframe (2xframe)s

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS24JL00

Near Charlotte, NC 28210

Jeff L.

Job Details: 01/27/2024

Ran unit twice microwave was heating fine advised customers to call if neededComplete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, NC 28226

Jeff L.

Job Details: 01/27/2024

Replaced tub ran unit and checked for leaks unit ran and checked ok Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Charlotte, NC 28204

Jeff L.

Job Details: 01/27/2024

Replaced water valves and filter housing unit ran and checked ok with no leaks.Call complete; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER

We serviced a

KENMORE DRYER

Model ="796.61512210"

Near Westfield, MA 01085

Mike K.

Job Details: 01/27/2024

"Complaint of unit banging when tumbling, found two worn supports and cracked belt. Quoted for supports and belt. Approved. Cs paid in full via check # 440. Office to contact when parts come in to schedule return.; ordrng 1 4400EL2001f (Belt) and 2 4581EL2002H (Support roller)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Vernon, CT 06066

Amanda R.

Job Details: 01/27/2024

Called customer to give eta and she explained it still randomly leaking but had it running for an hour already and had not leaked customer going to call whirlpool dosent want me to order parts yet

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Charlotte, NC 28209

Ryan S.

Job Details: 01/26/2024

"Came to repair no cool , parts ordered by previous tech. Found no Freon in unit. Replaced compressor and pushed nitrogen, foudn leak in ref evap. Replaced ref evap, pulled vaccum steady 20 min. Filled 4.5oz r134a. Verified proper frost pattern. Informed customer to give 24-48 hrs for proper cooling and ice production. Left freezer evap w customer. Caleb was helper. He marked all parts as used."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/26/2024

"Customer complained unit wont go into spin . Found two f7e 1 errors. Ran component activation and found motor just humming. Replaced capacitor from ts. Also found actuator arm damaged. Replaced actuator from ts. Ran component activation again and all funtions working as designed. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 01/26/2024

"Customer complained of small flames coming from unit. Found ignitor was burnt out, no signs of flames otherwise. Informed customer to make sure unit doesnt have built up grease around where flames go or grease can ignite from open flame of gas stove unit preheated to 350? while on site. Verified unit bake works, ignites and starts to heat. Called safety to inform ignitor is replaced and working as designed. ; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ3

Near Plymouth, CT 06786

Mike K.

Job Details: 01/26/2024

"Spoke with Randy on phone before going to cs home to clear up status. Cs has paid for parts, but they have not been ordered.Per Randy called cs to let them know the office will contact them when parts come in to schedule return.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newington, CT 06111

Chuck M.

Job Details: 01/26/2024

Customer complaint is that washer would not complete cycle and drain pump continued running. Ran diagnostics and found no error codes. Ran normal wash cycle with full load of clothes and washer worked properly.

We serviced a

WHIRLPOOL RANGE

Model AGR3530AAW

Near New Britain, CT 06053

Chuck M.

Job Details: 01/26/2024

Customer complaint is that oven is not lighting. Inspected and found customer was not pushing knob while turning to lite. Demonstrated for customer and had him try. Checked 9V battery and it is at full power. Found gas valve o manifold is intermittent. Gas shuts off at spark ignition. Quoted P&L. Customer will decide later.

We serviced a

AMANA RANGE

Model AGR6603SFW7

Near Bristol, CT 06010

Mike K.

Job Details: 01/26/2024

"Replaced switch and igniter, unit not sparking, doesnt spark on broil either. Tested harness from dai to control and gas valve, all good.Followed wire diagram, double breaker k1 , voltage coming to it, nothing coming out p5-4 this would go to the bake broil relays and why neither is working.Ordering control and dsi (just in case also needed office to contact cs when parts come in to schedule return.; ordrng 1 W11620729 (Control) and 1 W11162730 (Dsi board)"

We serviced a

GE MICROWAVE

Model PVM9179SK2SS

Near Bristol, CT 06010

Mike K.

Job Details: 01/26/2024

Broken door handle. Ordering door assy. Office to contact cs when parts come in with authorization to schedule return visit.; rqstng P&A on 1 WB56X35404 (Door assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Chicopee, MA 01020

Chris B.

Job Details: 01/26/2024

Replaced gasket and unit working normal. Great seal all around the door.

We serviced a

GE RANGE

Model n/a

Near Enfield, CT 06082

Gary V.

Job Details: 01/26/2024

"Installed new bake element and cycled to temp, tested fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near East Granby, CT 06026

Gary V.

Job Details: 01/26/2024

"Inspected and found water tube frozen, thawed out and tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Windsor, CT 06095

Gary V.

Job Details: 01/26/2024

"Inspected and found slider damaged and replaced, ran test and found ui panel not responding properly and lid lock fault also, will submit estimate and call for return date.; rqstng P&A on 1 W11089548 (Ui panel) and 1 W10810403 (Lid lock), used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Charlotte, NC 28262

Robert A.

Job Details: 01/26/2024

"Cx complaint that the unit making very loud noise while it runs. I inspected the unit to confirm the complaint. I found error codes: f0e2 f0e5 f7e7. I ran manual agitate and spin, agitate worked fine but the noise occurred during spin. I checked the cam kit, there was residue powder from the cam slipping. The unit needs a new belt and cam kit to resolve the issue. I left the part with the cx. Im ordering the parts for the return visit.; ordrng 1 W10721967 (Cam kit) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Charlotte, NC 28262

Robert A.

Job Details: 01/26/2024

"I installed the ordered parts and tested the unit for the cx. The wrong panel was sent. Im ordering a new correct MW oven combo panel for the return visit.; ordrng 1 W11297728 (MW combo panel) and 1 W11261167 (Control board), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Windsor, CT 06095

Gary V.

Job Details: 01/26/2024

"Installed parts listed and ran auto test and synchronization, cycled thru and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28269

Robert A.

Job Details: 01/26/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Belchertown, MA 01007

Chris B.

Job Details: 01/26/2024

Replaced part and unit running normal. Good water flow.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Belchertown, MA 01007

Chris B.

Job Details: 01/26/2024

"Complaint that the unit is not starting up. Found floater activated. Found loud noises while washing. Will order parts for a return visit.; rqstng P&A on 1 W11416362 (Sump Pump) and 1 W11483553 (Gasket Seal), states that autho needed"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE00

Near Tolland, CT 06084

Gary V.

Job Details: 01/26/2024

"Concern is not cooling properly. Inspected and found ice ball on evaporator and compressor no longer pumping properly, quoted and they will call."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Easthampton, MA 01027

Chris B.

Job Details: 01/26/2024

Complaint that the unit was emitting a foul burnt smell. Found stripped hub and bad gear case. Mentioned to the customer to call the insurance for us to come back out for full repair with part and labor. Mentioned to the customer to have the insurance call the office to have us back out.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easthampton, MA 01027

Chris B.

Job Details: 01/26/2024

Complaint that the unit is not cycling through correctly. Found problems entering diagnostic cycle and touch panel flickering. After several attempts got to run diagnostics. Will order parts for a return visit. ; ordrng 1 W11316623 (Control Touch Panel)

We serviced a

KENMORE REFRIGERATOR

Model FF1433AW0

Near Canton, CT 06019

Mike K.

Job Details: 01/26/2024

"Contacted cs enroute, gentleman says he has already taken care of his refrigerator. We are not needed.Not trip, no diagnosis"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Simsbury, CT 06089

Mike K.

Job Details: 01/26/2024

"Unit is under 1yr wp warranty per service bench.Right side door spring broke.Replaced hinge assy and ran normal cycle, operating properly.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Bloomfield, CT 06002

Mike K.

Job Details: 01/26/2024

"Unit unplugged on arrival, plugged in and started a drain/spin cycle, drain pump ran for 4 plus minutes, stopped when tipped unit forward to access screws.Went back to draining when leveled. Pressure hose connected properly, no damage seen and was able to blow through hose fine. Went to cancel cycle and again going into a very long drain cycle, pulled plug and plugged in, it is a manual drain cycle, eventually gave f9e1 error and kept draining, there is not water in unit. Cs says it ran the drain pump for and hour before they unplugged.Ordering control, lower harness.Office to contact when parts come in with authorization to schedule return ; rqstng P&A on 1 W11543994 (Control), ordrng 1 W11569161 (Harness), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 01/26/2024

Washer not powering on. Start button not working was able to enter diag and water washer up and its currently working but needs new control and console. ; ordrng 1 W11680389 (Control) and 1 W11603844 (Console)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Longmeadow, MA 01106

Roger R.

Job Details: 01/26/2024

"Found unit has a bad basket that was not made properly. No holes in basket. Will order new basket and return to install.; ordrng 1 W11172199 (Basket, complete)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Chicopee, MA 01013

Chris B.

Job Details: 01/26/2024

Complaint that the unit is making the squeaky noises. Readjusted the top and no more noise.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC3

Near Marshville, NC 28103

Jonathan J.

Job Details: 01/26/2024

Complaint dryer is making a weird noise. I found blower wheel has become detached from shaft of motor and unable to separate will need to order housing seal gaskets screws motor and blower. No additional issues found at this time with unit. Office to call customer when all parts come in. Not advising customer to use dryer at this time as it could be a safety hazard due to blower wheel not able to spin properly to dissipate heat ; ordrng 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP697772 (Wheel) and 3 WP489463 (Screw)s and 1 W11481730 (Bracket) and 1 W11549461 (Motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Portland, CT 06480

Jeremy B.

Job Details: 01/26/2024

Dishwasher giving leak error code. Ran self test and found the dishwasher leaking from the seam of the tub on the right side. Doesnt appear to be damaged from delivery. Needs new tub. ; ordrng 1 W11409866 (Tub) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 01/26/2024

Customers complaint is dishwasher not drying. Ran self test and heater came on and drawing proper amps. Showed customer heater working. Recommend trying different rinse aid and not all natural. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

SAMSUNG RANGE UP

Model NX58H5600SS

Near Middletown, CT 06457

Jeremy B.

Job Details: 01/26/2024

Bake not working. Found igniter drawing 2.5 amps. Replaced and tested all checks ok; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Westfield, MA 01085

Chris B.

Job Details: 01/26/2024

Replaced part and unit running normal. Ran three diagnostic cycles and a calibration cycle. All working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB03

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 01/26/2024

Customers complaint is ice forming on back wall in freezer. The ice looks like it came from the door not being closed properly. Cleared away ice and customer will not pack freezer and maker sure door closed. ; dspstn on spec-tagged invntry: 1 WP10442411 BIMETAL

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/26/2024

Installed new control and panel. Tested and oven and microwave working. Customer to configure Wi-Fi.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Waterbury, CT 06708

Jimmy R.

Job Details: 01/26/2024

"Checked over unit and found unit leaking water from front of machine, removed front kick panel and found water coming from drain hose witch blew off due to when unit got installed the clamp was never tightened up, replaced clamp and secured drain hose to not leak ran a heavy was( cycle and all operations are now dry and working to factory specs ; used 1 Wp285655 (Clamp) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Waterbury, CT 06705

Jimmy R.

Job Details: 01/26/2024

"Checked over unit and found entire top of stainless rusting and rusting around control panel, replaced front panel and checked over operations. Unit washing and work8mg to specs"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 01/26/2024

"Tested unit and found washer would get to about 30 min left in the cycle and restart it self then it would start using the agitator to spin the tub tangling the clothes up in nots. Ran diagnostics and checked errors found F7e1 tachometer missing or wrong signal, f7e7motor unable to reach rpms, f0e2 over suds let unit run thew a diagnostics cycle and found actuator not shifting from wash to spin and tub moving super slow when trying to spin, checked actuator and found faulty checked capacitor and found leaking and failing. Replaced both parts and ran unit thew a calibration checked and unit is now spinning and washing properly.; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bloomfield, CT 06002

Mike K.

Job Details: 01/26/2024

"Replaced gear case assy, agitator. Recalibrated and ran diagnostic cycle fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Meriden, CT 06450

Jimmy R.

Job Details: 01/26/2024

"Tested unit and found machine filling with water then just sitting and never washing, ran a diagnostics cycle and found error F7e1 wash motor failure let unit run thew a cycle and found 120v going to wash motor but motor not kicking on unit will need new sump&motor. Checked leaking issue and found water stains on the side of tub found water leaking from tub seam due to not sealing unit is going to need new tub assembly. Will order parts advised tub is going to be shipped to home plz look at tub and make sure its ok advised we would call when in due to special order ; ordrng 1 W11460945 (Sump&motor) and 1 W11409866 (Tub assembly) and 2 WP8269145 (Mounting brackets)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHS2

Near Springfield, MA 01103

Roger R.

Job Details: 01/26/2024

Unit checking okay. Good wash action and all functions checking okay. Will call if reoccurs

We serviced a

WHIRLPOOL WASHER

Model WFW5090JN0

Near Springfield, MA 01103

Roger R.

Job Details: 01/26/2024

Checked unit and found operating normal. All okay

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, MA 01118

Roger R.

Job Details: 01/26/2024

Checked operation of washer and all functions check ok. Water level okay. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Dudley, MA 01571

Amanda R.

Job Details: 01/26/2024

Took picture of frost build up on top perimeter of freezer liner then went away door must have been left open set temps at recommended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Charlton, MA 01507

Amanda R.

Job Details: 01/26/2024

Ceiling led not working door switches recognizing door is open reset power to unit needs new led ; ordrng 1 W11470191 (Led)

We serviced a

GE RANGE

Model JGB860EEJ6ES

Near Marshville, NC 28103

Jonathan J.

Job Details: 01/26/2024

I found ceramic insulator had exploded causing loose connector and damage to ignitor I replaced ignitor and installed new insulators. Lower oven preheated to 350 in 8 min 52 secs. Upper oven. a little longer at 10 minutes and 15 seconds to preheat to 350? no additional issues found with upper or lower oven at this time. Both ovens are operating properly with no further issues found right now..; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 01/26/2024

"Complaint, rusting of the cooktop. I found surface corrosion is occurring around front left burner. I found surface rust is not covered under warranty per warranty terms and conditions past 30 days. warranty page one subsection, eight and nine. Recommended WD40 as a good cleaning agent and Bonami for the harder to clean spots. no additional issues reported or found at this time. other than rear right burner kept extinguishing itself on low flame, I adjusted flame for simmer burner. Called manufacturer of customers request file 7737997005."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Matthews, NC 28104

Jonathan J.

Job Details: 01/26/2024

Use Authorization # K1A3FI0WL1. Error codes found 6-2 inlet water valve electrical error 6-4 float error see inlet water. wash motor working fine unit is not filling with water at all broken harness heater is working fine no terminal block issues found incoming voltages are correct and proper 124.2 no burnt or heated wiring found customer concerned about wiring being stuck to tar sound insulation in inner door normal for wiring to be stuck to tar insulation. Burning smell from heater and lack of water entering machine. Unit will need harness to fix as harness is broken at molex and has been taped by unknown persons. Customer stated she had a company that told her that the wiring was not supposed to be stuck to tar insulation that freaked her out. Safety file file number 7738295095 autho number K1a5gr0wpl1 file number tech line 7738334417 heater has 10 ohms resistance. ; ordrng 1 W11678565 (Harness)

We serviced a

KITCHENAID RANGE

Model KFDC558JAV01

Near Charlotte, NC 28270

Jonathan J.

Job Details: 01/26/2024

Complaint door scraping on kickplate has caused damage to kick plate. I found home issues with 18 inch oven door suspect someone tried to move oven using door handle causing damage to hinges Im ordering hinges for 18 inch door I cannot order kickplate for scratches a cosmetic part. Customer may have to take it up with installer. and builder. ; ordrng 1 W11643900 (Hinge) and 1 W11643896 (Hinge)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Matthews, NC 28105

Jonathan J.

Job Details: 01/26/2024

"Complaint washing machine does not know how much water it is using. Sometimes washing machine will fill itself all the way full. Sometimes it wont fill barely at all. I explained to customer that that is normal operation for the specific model model will fill, depending on weight and the way unit is loaded. Unit has multiple sense cycles no way to trick this machine like her old washing machine into using less or more water per customer. Customer had a different technician that told her that the best cycle to use was bulky. Bulky is designed to use the most water in the cycle, as well as delicate to help float the laundry up. Customer not to worry about water levels as washing machine is programmed to adjust water levels by itself on the fly, depending on what is being washed. I installed new cycle selector switch just to be safe. No additional issues found"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Matthews, NC 28105

Jonathan J.

Job Details: 01/26/2024

"I found main control board epoxy blown out, preventing unit from powering on properly. I replaced control. Everything is now powering on discovered drain pump has a resistance value of .02 ohms reason for unit not working reason for control board defecting out. I am ordering new drain pumpleft drain pump unplugged as of right now; ordrng 1 W11396717 (DRAIN PUMP)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Berlin, CT 06037

Jimmy R.

Job Details: 01/26/2024

"Tested washer and found when running a cycle unit would just buzz and error out F7e1 tachometer missing or wrong signal. Checked actuator and found arm just moving freely not allowing unit to shift into a cycle, found capacitor leaking and faulty. Replaced actuator and capacitor recalibrated unit and ran a wash cycle, checked all operations and unit is now washing and working to factory specs ; used 1 W10913953 (Actuator), and 1 W11428524 (Capacitor) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Berlin, CT 06037

Jimmy R.

Job Details: 01/26/2024

"Tested washer and checked errors found errors F7e9 locked rotor f2e1 stuck button ran diagnostics step 52 and unit made a loud clunking noise and just sat never sensed a cycle, canceled unit and checked stator and rotor found rotor binding on stator, removed rotor and found Gearcase leaking oil on clutch and all components this is causing unit to lock the rotor and not operate and when it tries to spin it starts clanking and making noises. Unit is going to needs new stator,rotor,slider,clutch,Gearcase and extra time and labor. parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norton, MA 02766

Aimee Z.

Job Details: 01/26/2024

"Found error code f7e5 wouldnt agitate, replaced the actuator Ran calibrated and ran diagnostics Complete ; used 1 W10913953 (Actuator) from stock"

We serviced a

SAMSUNG WASHER

Model WF45R6100AC/US

Near Wrentham, MA 02093

Aimee Z.

Job Details: 01/26/2024

"Installed shocks and tested the bolt broke in top counterweight broke when spinningNeeds new bolt; ordrng 1 DC61-00201A (Washer nut) and 1 DC60-40137A (Bolt counter weight), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSG/AA 02

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/26/2024

"Found the icemaker stop mid position. Tried to advance wouldnt advance and there is cubes stuck in icemaker And Ice bucket is crackedSteamed out ice-makernh Temps fridge where set at 5 and 42Put back to factory; ordrng 1 DA97-14504C (Ice ice bucket) and 1 DA97-13718C (Ice maker), states that autho needed"

We serviced a

KITCHENAID RESIDENTIAL REFR

Model KRFF507HPS00

Near Franklin, MA 02038

Aimee Z.

Job Details: 01/26/2024

Installed led lights couldnt get left 2 out there foamed in. Going to damage the cavity. All lights are working

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Millis, MA 02054

Aimee Z.

Job Details: 01/26/2024

Found the wash pump noisy high pitches noise. The longer run gets louderAlso doesnt spray that much top shelf . Checked spray arm for blockages noneNeeds wash pump; ordrng 1 W11416363 (Wash pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28216

Robert A.

Job Details: 01/26/2024

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit cools fine in both areas. I ran tests 44 & 45. 44 passed but it did not fill with water on 45. I used a steamer to unclogged the fill tube from ice and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Worcester, MA 01609

Amanda R.

Job Details: 01/26/2024

"Installed compressor vacuumed system set temps at recommended ; used 1 W10895750 (), 1 W10898074 (COUP LOKPREP SEALANT), 1 W11506635 (COUPLER 6 NF MS SV), and 1 Digital caliper (Battery) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF4A

Near Ludlow, MA 01056

Roger R.

Job Details: 01/26/2024

Installed new motor with heater and also new sensor. Unit working okay at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2 HUB

Near West Hartford, CT 06107

Chuck M.

Job Details: 01/26/2024

Removed part from box and it was poorly packed with bubble wrap. Found broken pieces in box and found chip where drain hose connects. Damaged wash motor. Will reorder and send damaged one back. ; ordrng 1 W11680075 (Motor sump assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hartford, CT 06120

Chuck M.

Job Details: 01/26/2024

Customer complaint is that washer basket wash shaking and got error code off balance. Ran diagnostics and got error codes F0e5 off balance loads. F7e7 unable to reach target RPMs. F0e9 unbalanced pause. Ran unbalanced detection cycle successfully. Ran high speed spin successfully. Checked suspension and it checked ok. Basket is secure. Customer stated she was washing a small load. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10324651 HUB

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, CT 06112

Chuck M.

Job Details: 01/26/2024

"Customer complaint is that dryer was not starting or spinning. Tested and dryer is starting, spinning and heating. Found some lint in both filters. Cleared and dryer checked ok."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hartford, CT 06112

Chuck M.

Job Details: 01/26/2024

"Customer complaint is that washer does not advance past rinse. Found lid is loose and comes right off. Ran diagnostics and found error code F7e1 basket speed fault. Inspected and found gear case leaking, capacitor is faulty, clutch is stripped and lid bearings missing. Took pics. Ordered gear case, lid bearings, cam, capacitor and extra Time. ; ordrng 1 WP21258 (hinge bearing) and 1 W11454741 (Gear Case) and 1 W11239857 (belt) and 1 W11428524 (Capacitor) and 1 W10721967 (drive pulley) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

ELECTROLUX WASHER

Model EFLS617SIW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 01/26/2024

"Found strike broken off inside door lock causing door not to close. Bellow has a small year at bottom causing a drip. Needs new bellow, strike, and door lock. ; rqstng P&A on 1 EFLS617SIW0 (Strike), ordrng 1 5304514774 (Door lock), rqstng P&A on 1 5304505004 (Bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near East Hartford, CT 06118

Jeremy B.

Job Details: 01/26/2024

Left door not closing. Mullion not going into pivot block. Was able to adjust door and replace mullion and door closing properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 01/26/2024

Quoted 129 to diagnose didnt want to put anymore money into unit

We serviced a

JENN-AIR RANGE

Model JES1450FB0

Near Holden, MA 01520

Amanda R.

Job Details: 01/26/2024

Throwing f8e0 error and wont preheat code replaced cooling fan preheated to 350 ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Brimfield, MA 01010

Amanda R.

Job Details: 01/26/2024

Unit lost complete cooling unit unplugged when arrived plugged unit in compressor running explained want to see it plugged in for 24 hours before I return to make sure it needs sealed system work ; ordrng 1 WPW10507886 (Compressor)

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