Service History 250 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 08/02/2024

Checked unit found damper is grinding ordering new damper ; ordrng 1 WPW10479155 (Damper)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 08/02/2024

"Tested unit and found no ice being made and items freezing in lower crisper draw, checked ice maker in diagnostics and found e5 error thermistor faulty temp correct unit shut down. Replaced faulty ice maker and unit cycled and filled reset cntrl and advised customer items freezer are from ice maker not producing pushing temps into fridge section also freezer set to -1 causing cold air to build and into crisper, reset temps and advised to give 24hrs so temps can regulate. ; used 1 W11658802 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Charlotte, North Carolina 28208

Ryan S.

Job Details: 07/31/2024

"Customer complained of no power to panel interface. Found Proper voltage to unit , cycled power to unit and unit Ui still not responsive. . inspected UI and unplugged UI from main control and plugged it back in, UI then came on. Ran quick wash. Harness must have been loose. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 07/31/2024

Customer complained of condensation on top of freezer gasket. found no issues with gasket itself ordering 2 gasket seal parts . Per appliance fix live explanation of repair if this issue. Scheduled return call for 8-7-24 am. ; ordrng 2 W11159728 (Seal gasket)s

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW10

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 07/31/2024

"Customer complained gasket coming off of freezer inspected and found slight tear in corner of gasket gasket, not staying in position. Ordering new gasket for freezer door schedule return return call 8-7-24 pm; ordrng 1 W10850441 (Gasket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Hickory Grove, South Carolina 29717

Mitch H.

Job Details: 07/31/2024

"Checked and tested washer. No stored error codes. Ran component tests, found noise coming from gear case. Requesting P&A for gear case and extra time. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11449841 (Gear case) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 07/31/2024

"Inspected and found wash plate and bolt stripped, was able to pull wash plate off. will submit estimate and call.; rqstng P&A on 1 W10752283 (Wash plate) and 1 W10752187 (Bolt) and 1 W11050804 (Cap)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 07/31/2024

"I need a second tech or need to send male tech the whole tub assy is to heavy to lift alone left parts with customer ; saved tckt , states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESG/AA02

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/31/2024

"Inspected and found ice build up behind ff evap cover, cleared ice so unit will start cooling again, will order new sensor and return.; ordrng 1 DA32-10104N (Sensor)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 07/31/2024

"Ran washer and found when unit would rinse it would make a vibration threw the whole machine, ran diagnostics and found Error F0e2 ran a self test and found when testing recirculating pump it would vibrate and pressure is weak. Let unit run thew and found machine giving and sd error when unit is now sudsing over, washer will need new control,pump assembly, pressure switch and valve, parts tentative p/a extra time needed unit is on a pedestal ; ordrng 1 W11458345 (Drain pump assembly) and 1 W11483175 (Appliance control) and 1 W11688995 (Valve) and 1 W11316246 (Pressure switch)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 07/31/2024

"Tested dryer and found unit would come on but never start a cycle or tumble, ran diagnostics and found no errors ran a self test and unit would click and never send power to motor. Checked voltage and 120v on each leg 240v acrossed checked thermal fuses and found reading good checked power to motor and could not get a proper reading due to unit is stacked, going to order new control,touch panel due to cracked and motor ; ordrng 1 W11384511 (Console) and 1 W11512515 (Cntrl) and 1 W11364931 (Motor)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/31/2024

"Tested unit and found ice machine would not turn on, pulled unit forward from cabinet and unit came on and started running, wile checking wiring the unit turned off again when it went to drain then I wiggled wires and came back on. Chcked harness and could not find any broken wires but when moving pump unit would come back on and work then shut off again something is wrong with pump and wiring. Will order new recirculating pump,condensation pump,main harness, and harness for pump advised will call when parts are in for return visit ; ordrng 1 W11542867 (Recirculating pump) and 1 W11126268 (Harness) and 1 W11539855 (Condensation pump) and 1 W11123917 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/31/2024

"Installed new drain hoses and clamps ran machine thew a heavy wash and spin cycle found no more leaking and everything dry, all operations now working to specs"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/31/2024

"Tested unit and found washer would run a cycle then stop and never compete, checked for errors and found F5e1 lid switch fault lid is up f8e6 water hazard ran a test and found u going threw normally. Ran a wash and spin and noticed unit grinding after second wash cycle checked slider and found coming apart, replaced slider and recalibrated unit finding unit would not lock unit would beep three times and stop, replaced faulty latch and all operations are now working to specs ; used 1 W10810403 (DOOR LOCK), and 1 W10734521 (Slider) from stock"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/31/2024

I replaced motor sump. I tested operations no leaking occurring. Everything is functioning properly as of right now. Unit is making ice properly griddle as well. I ran over 3 gallons of water down drain no leaking occurring.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/31/2024

"Installed new control due to unit stuck in a drain cycle, recalibrated new control and unit went thew properly. Ran a wash and a drain all operations now working to specs"

We serviced a

LG WASHER

Model WM8100HVA

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/31/2024

E0 error code long drain no drain. I found drain pump has failed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/31/2024

I replaced previously ordered parts. I tested operations no further issues found with refrigerator at this time. Everything is working properly as of right now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Springfield, Massachusetts 01128

Chris B.

Job Details: 07/31/2024

Replaced gaskets and unit has a good seal. Refrigerator working normal.; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ

Near Springfield, Massachusetts 01118

Chris B.

Job Details: 07/31/2024

Found wrong appliance to work on. Complaint is for the microwave and not the range. Mentioned to the customer to call the insurance again to get proper unit on the ticket. Couldnt diagnose the unit.

We serviced a

WHIRLPOOL DRYER

Model WGD9600TW1

Near Springfield, Massachusetts 01108

Chris B.

Job Details: 07/31/2024

"Complaint that the dryer is not heating. Found bad thermal fuse. Will order parts for a return visit.; ordrng 1 WP3392519 (Thermal Fuse.), dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, South Carolina 29745

Mitch H.

Job Details: 07/31/2024

Confirmed purchase date and took pictures of Closing documents. Checked and found that ice maker was turned off. Flipped switch and manually cycled ice maker. Completed cycle and filled correctly. Operating properly. Instructed customer on ice maker operation. I-n-I now fulfilled.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, South Carolina 29745

Mitch H.

Job Details: 07/31/2024

Tested and ran diagnostics. Found shifter fault error. Removed and replaced actuator. Ran calibration then automatic test cycle. All completed properly. Used 1 x W10913953 from t/s.; used 1 W10913953 (Actuator) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near York, South Carolina 29745

Mitch H.

Job Details: 07/31/2024

"Tested and ran diagnostics. Found multiple error codes, F1E2 motor control fault, F7E5 shifter fault, and F7E1 basket speed fault. Cleared error codes. Unplugged washer for 2 minutes. Ran control calibration, completed properly. Ran automatic test cycle, completed correctly. Ordering control and actuator. Checked part availability and scheduled return for 8/7 AM ; ordrng 1 W10913953 (Actuator) and 1 W11116592 (Control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 07/31/2024

Replaced control and unit powered on. Ran quick wash and went through sensing/fill and into wash/agitation fine. Cancelled and drained fine.Cs to monitor.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near York, South Carolina 29745

Mitch H.

Job Details: 07/31/2024

"Tested and found pump/motor not working. Entered diagnostics, found F7E1 pump error and F9E1 drain error. Requesting P&A for pump/motor and drain pump. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11416362 (Pump/motor) and 1 W11412291 (Drain pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW09

Near York, South Carolina 29745

Mitch H.

Job Details: 07/31/2024

"Confirmed purchase date and took picture of receipt. Checked and confirmed arcing issue. Removed control panel and vent cover. Discovered interior has standing water inside interior cabinet around transformer, capacitor and magnetron. Customer has water getting into cabinet. Appears, though I cant confirm to be coming from roof vent. Explained to customer that this would not be covered under warranty."

We serviced a

SAMSUNG WASHER

Model WA45T3200AW/A4 01

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 07/31/2024

"Says unit has been shaking/banging a lot. Ran quick wash and went through sensing and into agitate fine. Cancelled and did rinse and spin which operated fine. No bad bearing noise, suspension test ok, water levels good.. no back fill from drain. Ran spin only cycle after starting rinse cycle, so started spin with 1/3 filled basket, no issue. Once drained went into spin fine. Everything running fine. Lower assembly inspection looks good. Unit is a little unleveled, but rear legs do not adjust so only able to correct slightly.No problem found at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 07/31/2024

Checked unit found was reservoir tube was not in proper place cust said its been on the second shelf since he had unit installed tube was intermitently freezing moved tubing to bottom section of refrigerator unit is making ice and dispensing water

We serviced a

KITCHENAID DISHWAHER

Model KDTM604KPS2

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 07/31/2024

Checked unit found only certain buttons on control working has not worked since installed ordering panel console and control; ordrng 1 W11622495 (Console) and 1 W11629912 (Control)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW2

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 07/31/2024

Checked unit cust needs bellows is torn uinit is stacked cust needs to have dryer removed by Monday afternoon to finish repair gave 20 dollars on labor from 279 to 259 she is paid for left bellows with cust; used 1 W11314648 (BELLOW) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/31/2024

"Complaint water is chugging as it is dispensing chugging walker randomly in the middle of the cycle. I suspect one of three issues high water pressure. Customer did state that she had a plumber out here that raised their water pressure up significantly for the irrigation system. Water filter, housing or water, inlet valve assembly solenoid dropping out. Customer declined repair is going to have water pressure checked and if issue persists after will call us back for repair."

We serviced a

LG REFRIGERATOR

Model LFX31925ST/08

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 07/31/2024

"Inspected and found compressor overheating and shutting down on overload, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 07/31/2024

Replaced evaporator fan motor assembly tested operations fan motors now working unit is producing a full frost pattern going all the way down on evaporator. Customer to allow 24 hours for proper cooling to take place. Further Time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/31/2024

Complaint refrigerator not making ice. I found waterline fill tube was completely frozen over. I found air vents in the back of the fridge. Fresh food section were completely blocked causing air to diffuse up into ceiling freezing waterlines. I defrosted waterlines tested operations of icemaker icemaker had E5 error code. After defrosting waterline I cycled icemaker and water. Water is now filling into icemaker properly customer to allow 48 to 72 hours for ice production to occur.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/31/2024

Complaint upright freezer is not cooling at all has not cool since it was plugged in day one. I found compressor is locked up. Unit needs new compressor to repair. Compressor humming and clicks. Compressor is 257?F unplugged freezer still has cardboard and packaging inside ; ordrng 1 W11547313 (Compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW50000DW1

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 07/31/2024

Washer making noise when agitating. Found loose wash plate. Was able to tighten and run calibration then self test all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 07/31/2024

"Arrived and found temp settings at 0 and 38, and same temps in both compartments, water frozen on top shelf next to air damper, and advised to not put anything in front of air damper for the 3rd time. Installed new main control and ff thermistor, please allow 24 -48 hours for temps to regulate."

We serviced a

KITCHENAID DISHWASHER

Model KUDCO3IVBS2

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 07/31/2024

Installed new chopper and tested wash pumpWash pump little noisy is spraying fine .Hearing the choppy spinning

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF520PSJ0SS

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 07/31/2024

"Found 120 to dishwasher block, no lights doorTested the main control 120 to dont have anything to ui.Ordering control with ui pars with latch in case need ; rqstng P&A on 1 WD12X10449 (Light pad) and 1 WD21X21916 (Control) and 1 WD21X22235 (Ui) and 1 WD21X10490 (Latch), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Mansfield, Massachusetts 02048

Aimee Z.

Job Details: 07/31/2024

F6e4. FloatF3e4. Check valveF7e1. No heat heat working Needs new wash pumpCust going speak wife about cost repair more than they wanted to spend.Will call buy Friday if want repair

We serviced a

GE DRYER

Model GTDX180GD0WW

Near Norton, Massachusetts 02766

Aimee Z.

Job Details: 07/31/2024

Need to reinstall gas line .; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 07/31/2024

Checked unit found ice buildup on right side of evap no frost on coils temp in freezer was 27 degress ice cream was soft ordering comp sealed system 2 times; ordrng 1 W11109499 (Filter) and 1 W11504445 (Coupling) and 1 W11504447 (Coupling) and 1 W11580057 (Comp) and 1 W11574641 (Coupling) and 2 W11506619 (Process tube)s

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near West Hartford, Connecticut 06110

Ruben C.

Job Details: 07/31/2024

Checked unit informed normal function of bottom drawers sliding in and out also freezer knob is normal instruct is fullfilled

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, Connecticut 06092

Ruben C.

Job Details: 07/31/2024

Checked unit ran diagnostics only code in memory was for lid not being opened between cycles spinning normally and draining normal have informed cust the higher the drain hose is the more water will stay in hose drain pump can not push out all water the higher it gets

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Ellington, Connecticut 06029

Gary V.

Job Details: 07/31/2024

"Installed wash pump and control, cycled and tested fine. Unit now washing properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/31/2024

"Removed and replaced drain pump, lid latch and main control. Reassembled, plugged washer in, still will not power up. No response from UI. Ordering UI. Checked part availability and scheduled return for 8/6 PM.; ordrng 1 W11478526 (User interface), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP and 1 W11700916 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 07/31/2024

Washer not spinning out. Ran diagnostics found F8E1(long/no fill) found screen on cold water valve clogged and supply line clogged. Cleaned and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

"Washer not spinning out. Found d broken black wire at actuator and cam stuck. Needs new harness, cam, belt, and actuator. ; ordrng 1 W11376227 (Harness) and 1 W11212745 (Actuator) and 1 W10721967 (Cam) and 1 W11213879 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

Control panel not responding keeps getting stuck on rapid wash and will not respond to button presses. Needs new control panel. ; rqstng P&A on 1 W11135391 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

Customers complaint is water leaking from dispenser. Customer changed filter and when resetting filter light the cooling was shut off and ice melted. They turned the cooling back on and now water not dripping or leaking all checks ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

Customers complaint is washer making abnormal scraping noise. Ran automatic test and found worn belt slipping on pulley ; used 1 WPW10006384 (BELT) from stock

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 07/31/2024

"Installed all parts listed and ran cycle, tested fine.; dspstn on spec-tagged invntry: 1 W11700916 DOOR LOCK"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 07/31/2024

"Unit is under 1yr wp warranty per service bench. Complaint of soap left at end of cycle, dispenser door not opening. Ran cycle and verified wash motor running. Replaced dispenser and ran diagnostic test cycle, door opened fine, ran test twice more times and door opened each time fine, ran tests with outer door off, no leaking found.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER and 1 W11460946 MOTOR/SUMP"

We serviced a

HOTPOINT DRYER

Model HTDX100EM6WW

Near Denver, North Carolina 28037

Ryan S.

Job Details: 07/31/2024

Customer c complained of thumping noise. While taking unit apart found Penny was stuck in front bearing. damaging bottom fell top bearing and sliders back bearing looks good belt looks good. Pulley looks good. Quoted 398$ for repair. Customer denied repair. Inform customer. She has one week to call for repair and trip fee will come out of. Collected trip fee via check

We serviced a

LG WASHER

Model WM8100HVA

Near Springfield, Massachusetts 01107

Chris B.

Job Details: 07/31/2024

Complaint that the washer isnt powering up. Found voltage getting to the power supply but not powering up control. 2ill order parts for approval. ; rqstng P&A on 1 EBR79853404 (Control Touch Panel) and 1 EBR79950229 (Control Board)

We serviced a

LG REFRIGERATOR

Model LFDS22520S

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 07/31/2024

Complaint that the handles was loose and at the bottom is not holding. Found screws loose on all handles. Adjusted all screws and unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 07/31/2024

"Unit is under 1yr wp warranty per service bench. Concerns with door closing and distance between doors. Was able to raise front legs to help with closing, freezer door was as far as it could go so gap cannot be changed, but not rubbing."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 07/31/2024

Complaint that the washer is not turning on. Found 120v to the control board but not responding. Found bad control board. Quoted parts and labor. Customer declined the repair. Collected trip fee.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/31/2024

Replaced parts and unit working properly. Doors closing smoothly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 07/31/2024

Freezer door not closing properly. The slides are jamming up needs new. The ice bucket is stuck in place and not coming out when door open needs new ice bucket glides. ; rqstng P&A on 2 WP13055901 (Door slides)s and 1 WPW10170987 (Glide)

We serviced a

KITCHENAID RANGE

Model KOSE500EBS02

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/31/2024

Installed new control and heated oven to 350 degrees checked temps and oven is now heating up and all operations working to specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/31/2024

Complaint not drying heater element has continuity filled rinse aid dispenser recommended opening door after cycle is complete to help air dry

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/31/2024

Replaced valve tested operation normal

We serviced a

GE WASHER

Model GTW465ASN2WW

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/31/2024

5e model number missing a 2 needs to be re dispatched correctly

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PRMC2285AF

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 07/31/2024

"Some ice in lower right of freezer and along side of basket. This is the side with the icemaker. Ran icemaker and no leaking found, ice cubes all look normal. Cube size is set to small. Signs of some cubes being out of bin and ice build up had kept door from completely sealing causing frost. At this time looks like ice cube spillage. Also complaining of rf icemaker not making ice, that fr temp had said -6 with no one adjusting it and had a hard time getting it set back to 0. Working fine in testing, but did quote for interface board as it was a failure, possible stuck key.Water dispenser works fine. FFIM evap fan tests fine, harvest tests fine, no water in unit, turned heater on and tube cleared is second time the fill tube has frozen over. Will check ice production on return.; ordrng 1 5304523018 (U/I control)"

We serviced a

GE WASHER

Model GTW465ASN2WW

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/31/2024

5e model number missing a 2 needs to be re dispatched correctly

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFFH20F3QWG

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 07/31/2024

"Clogged evap, several inches thick at bottom.steamed clear, put into defrost and timer did not come out of defrost. Ordering defrost thermistor and timer.; ordrng 1 5304518034 (Defrost timer) and 1 5304496284 (Heater/thermostat)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 07/31/2024

Customer complained not cooling. Unplugged unit took off back panel plugged unit in compressor tried to start but then kicked out. Proper voltage to compressor. unit needs to compressor ordering compressor and filter drier. Office will call when job is authorized and parts come in.; ordrng 1 DA62-04309F (Drier) and 1 NF54M7151ANE01 (Compressor) and 1 2xtimeframe (2xtimeframe)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/31/2024

"Unit is under 1yr wp warranty per service bench. Full of water, will not drain, will not start.F9e1, f8e6 error codes in history. Found no voltage to drain pump. Went into diagnostics but would only do first fill. No connectivity good n either wire to drain pump, replaced harness assembly and unit drained. Tested on quick wash and unit went into manual drain, tried several times and just goes into manual drain, will not run a cycle.Ordering control, office will contact to schedule return ; ordrng 1 W11513246 (Control main), used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

KENMORE REFRIGERATOR

Model ="111.73029712"

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/31/2024

"Unit not cooling but n rf, compressor/fans not running on arrival. Fr cooling. Unit is in defrost on arrival and defrost is working. All major parts are nla.. Daewoo unit. Unit came back on and compressor/fans running. No flow into rf. There is a damper, which is nla. Collected for service call only."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Suffield, Connecticut 06093

Mike K.

Job Details: 07/31/2024

"Unit giving f2e2 error. Cannot start or make any selections. Hmi error. Cs had tried reseating control connector, retaining clip is weak, but connection secure ( j2 connector). Verified connectivity of j2 wires to Hmi. Reseated ribbon cable to Hmi. Cycled power and unit is responsive. Tested normal cycle and verified heating. If any further issues with Hmi saved quote for console/labor.Collected for labor only, no parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 07/31/2024

Complaint unit will not dispense water. Will not dispense ice not making ice either. I found refrigerator valve is humming but no water getting to valve I found at connector where water line attaches to refrigerator was blocked with iron customers on city water supply I scraped iron deposit was able to clear blockage Unit now dispensing water out of door. Also found icemaker fill tube was completely frozen over defrosted icemaker fill tube icemaker now is getting water flowing into icemaker. No further issues found with refrigerator or water systems at this time. Customer needs to call city about iron as customer is stating he has plastic waterlines throughout entirety of housenoticed city is already working on waterlines in this area as well.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR and 1 WPW10179146 VALVE

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 07/31/2024

"New construction, unoccupied house. Checked and found dent in upper left corner of panel. Ordering control panel.; ordrng 1 W11180283 (Control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 07/31/2024

"Customer complain filter cannot be removed. Upon arrival found filter was stuck in filter Housing .could not pull out filter from filter Housing , housing eject arm is broken. ordering filter housing .informed customer office Will call after job is authorized and parts come in.; rqstng P&A on 1 WPW10394053 (Filter housing)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 07/31/2024

Complain light under hood will not turn on down bad control board ordering control board for customer. Office will call when Marc comes in to schedule return call with other ticket.; ordrng 1 W11552018 (Control board)

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/31/2024

Checked over unit and found dryer control panel broken on right corner and not secured to Cabinet causing it to move when selecting cycles. Replaced broken console with new clipped into place correctly and unit is now operating to specs

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/31/2024

Replaced parts preheated to 350 customer will use and make sure its cooking normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Hartford, Connecticut 06120

Amanda R.

Job Details: 07/31/2024

Customer had broken ice maker part but fridge is in rocky hill at storage unit when ice maker comes in we will go to rocky hill and install ice maker ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 07/31/2024

Checked unit found display showing it needs 25 cents had to call commercial techline to reprogram on control had to remove jumper on board to reprogram now unit is in free cycle mode

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Simsbury, Connecticut 06092

Ruben C.

Job Details: 07/31/2024

Checked unit found ice maker fan getting voltage but not functioning evap is also frozen over ordering thermistor. Fan assembly and evap cover; ordrng 1 W11204566 (Harness) and 1 W11407678 (Fan assembly) and 1 W11394920 (Cover)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/31/2024

Replaced lock and ran a diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11565030 LATCH

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQA

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/31/2024

"Complaint not ringing out clothing, clothing still soaking wet at the end of the cycle. I found F7 E1 error code and diagnostics fault history I found washing machine will agitate with no issues fast agitate, slow agitate. When I place washing machine into spin mode, unit will spin fast and then start to slow down and then come to complete stop all lights will start flashing on console and then have to unplug unit I found capacitor is that half of what it should be 50 ?F measuring 38 ?F I also found using a tester capacitor that the control board is still cutting out. Unit will need main control board and capacitor to fix capacitor has evidence of leaking white powdery substance on case of capacitor customer declined repair today is going to replace washing machine ."

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Monson, Massachusetts 01057

Gary V.

Job Details: 07/30/2024

Arrived and tried to establish warranty and form of payment due to being out of labor warranty. Spoke with Customer over phone and they said they didnt have any form of payment.

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA03

Near Warren, Massachusetts 01083

Gary V.

Job Details: 07/30/2024

"Installed compressor and filter drier and pressurized system and found condenser coil rotted and system with water damage, unit needs entire sealed system replaced and needs second man to lift refrigerator to get condenser coil out.; rqstng P&A on 1 Da97-11491a (Condenser coil) and 1 Da96-00843c (Ff evap) and 1 Da96-00842c (Evap), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/30/2024

Hitting cabinet in spin suspension bad quoted

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Windsor, Connecticut 06095

Jeremy B.

Job Details: 07/30/2024

"Customers complaint is washer making loud noise. Ran factory diagnostics and found cam not fully disengaging causing loose noise. Replaced cam and actuator. Ran calibration and then factory test again and all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Windsor, Connecticut 06095

Jeremy B.

Job Details: 07/30/2024

Door on water filter housing came off. Was able to reinstall and change filter. The ice bucket is cracked at bottom causing ice to fall out. The icemaker intermittently making ice needs new. Requesting authorization in parts. ; rqstng P&A on 1 WPW10558424 (Ice bin) and 1 W11546935 (Icemaker)

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE26JYMNFFS

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/30/2024

"Checked over unit and found both sections not cooling found fridge reading 50 degrees and freezer reading 15 removed evaporator cover and checked frost pattern found unit was in a defrost cycle, waited for unit to come back on and machine started to frost over evap with a light frost. Checked compressor due to noisy and found super hot could not keep ur hand on it found drawing 8 amps but pulling heat threw condenser. Checked thermistors for fridge and freezer and found reading all over due to warm temps. Unit will need new compressor kit, drier and process stub also thermistor for fridge section. Parts tentative p/a ; ordrng 1 WR87X10224 (Compressor kit) and 1 WR86X25269 (Filter drier) and 1 W11506635 (Process stub), states that autho needed"

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSN1WW

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 07/30/2024

Our replaced all previously order parts. Main control had also failed for sure. Drain pump relay. Pump. I replaced all previously ordered parts tested operations no further issues found with washing machine at this time. Set user interface to personality mode number four. No further issues found everything is working fine customers hot water valve attaching two house supply not machine is leaking like a sieve turned on no leaks. Customer says they have not had hot water machine and a long time. This machine requires hot water to work properly.

We serviced a

JENN-AIR ICEMAKER

Model JUIFX15HX00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/30/2024

I replaced all previously ordered parts tested operations. Everything is now working properly. Unit is making thick ice with no problems.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/30/2024

"Replaced all previously ordered parts, tested operations no further issues found with washing machine here today. No leaking found either.; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11400681 CNTRL-ELEC"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS23

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/30/2024

"I replaced hinges for still sticking out at top and crooked compared to right side. Called techline file #/SR# 7739141982. Manufacturer declared this thing cosmetically flawed, and no longer repairable. Customer to contact customer care team."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/30/2024

"Replaced all parts, tested operations Heater working test 13 test 5 defrost sensor pass 3 leds on. Unit producing full frost pattern going all the way down evaporator fan motor is working fine as of right now aired diffuser replaced and is working fine. Return vent between the freezer and the fresh food section is not blocked same resistance value at control board as at defrost sensor at room temperature Defrost evaporator core as well as core was still halfway frozen ; used 1 W11645127 (DAMPER CNTRL) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/30/2024

I replaced all previously ordered parts. I tested operations. Unit is filling with water properly. No additional issues found with refrigerator at this time.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER and 2 WPW10479155 DAMPER CNTRL

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/30/2024

"Complaint washing machine is unresponsive has a humming noise that will not stop unplugged washing machine because I am unsure what it is. I found customers complaint is true. Customer had an F8E one error code in fault history I found drain hose was shoved way too far down drain, causing an auto siphoning issue from septic field back into tub of washing machine, creating a flood water hazard. Computer to shut down forcing drain pump to come on causing customers complaint. I let control timeout itself. I fixed customers drain hose issue drain hose is now only 4 inches down into standpipe no further issues found washing machine is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/30/2024

"Customer says that issue only happened once and washer has been working properly since. Entered diagnostics, no stored error codes. Ran calibration and automatic test cycle. Both completed properly. All components and functions working correctly. Washer operating as designed with no issues."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near York, South Carolina 29745

Mitch H.

Job Details: 07/30/2024

Tested and confirmed dryer overheating. Checked and found vent hose crimped. Checked outside vent and found no airflow from vent. Advised customer that dryer is operating properly but issue is caused by vent being blocked. Advised customer that they need to have vent checked and cleaned.

We serviced a

MAYTAG FREEZER

Model MZF34X20DW08

Near York, South Carolina 29745

Mitch H.

Job Details: 07/30/2024

Removed and replaced main control and door gasket. Tested and ensured gasket sealing around full perimeter of door. Tested and control operating properly.

We serviced a

GE DRYER

Model GTD72EBSN0WS

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 07/30/2024

"Checked and tested. Found heating element bad and hi-limit blown. Requesting P&A for heater, high limit and thermostat. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WE11X21156 (Heater) and 1 WE4M398 (Thermostat) and 1 WE04X26138 (Hi-limit)"

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