We serviced a
WHIRLPOOL WASHER
Model LSN2000JQ0
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Inspected and found lid switch and dog assy completely worn out, will order parts and return.; ordrng 1 3949247V (Lid switch) and 1 285809 (Agit assy)"
We serviced a
FRIGIDAIRE RANGE ELECTRIC
Model FPES3085KFD
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Inspected and found preheat temp off by 50 degrees and noise coming from cooling fan , quoted for repair and they will call. Unit was put into self clean and is about 14 years old."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/23/2024
"Returned to install pressure hose. Installed part and ran quick wash, unit filled and started washing. Verified proper operation."
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/23/2024
Installed pats ordered. Had to install infinite switch on right front burner. Verified proper operation. ; used 1 Wp3149400 (Switch) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/23/2024
"Customer complained of low air flow. Found vent test kit didnt pass when hooked up to home exhaust. Unhooked exhaust and vent test kit passed. Informed customer unit is working as designed. Issue is with the exhaust system, get system professionally cleaned. Or check for defects in exhaust. Also noticed dry times are longer on hoe,so with exhaust that goes to roof. Unit is working as designed. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/23/2024
"Came to install parts ordered by previous tech. Installed both acu controls and temp. Ran unit and found bake element getting power from acu replay . But not heating. Ordering bake element for lower oven. Need 2xtimeframe due to having to pull out refrigerator get rack in place to pull out oven. Scheduled return call for 2-28-24 am ; ordrng 1 W11545804 (Bake), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05BB
Near Springfield, MA 01107
Roger R.
Job Details: 02/23/2024
"After installing new freezer fan motor assembly and further testing I found that the ice door flapper assy not closing properly and letting air into ice bin area. Will need new flapper assembly also. ; ordrng 1 W11572058 (Separator, ice door)"
We serviced a
KENMORE WASHER
Model ="11020632991"
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Inspected and found broken lid switch, will order and return.; ordrng 1 WP3949238 (Lid switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Simsbury, CT 06089
Mike K.
Job Details: 02/23/2024
Unit is under 1yr wp warranty per service bench. Replaced control and u/i assy. Which is door panel on this unit. When plastic removed found panel damaged. Reordering panel. Office to contact cs when parts come in to schedule return ; ordrng 1 W11625194 (U/i door panel)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Simsbury, CT 06070
Mike K.
Job Details: 02/23/2024
Replaced door glass assy for original being warped.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Simsbury, CT 06070
Mike K.
Job Details: 02/23/2024
Unit is under 1yr wp warranty per service bench. Replaced right rf door gasket with gasket shipped directly to cs from wp. Steamed gasket to smooth. Instructed to leave door closed for next 4-6 hours to allow to form.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Arrived and found part damaged, retuning for credit and will reorder.; ordrng 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VFB
Near Windsor, CT 06095
Gary V.
Job Details: 02/23/2024
"Installed parts listed and cycled, tested fine now."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Springfield, MA 01104
Chris B.
Job Details: 02/23/2024
Complaint that the unit is making noises while tumbling. Found bad blower wheel. Quoted parts and labor replaced part and dryer running normal. 1yr warranty on parts and labor. Collected in full.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
ADMIRAL DRYER
Model ADE7000AYW
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 02/23/2024
Installed new fuse kit and tested all checks ok. Demonstrated proper operation. Will need new heater soon as it seems brittle.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Agawam, MA 01001
Chris B.
Job Details: 02/23/2024
Complaint that the unit is leaking water from the bottom back corner. Found bad water valve. Quoted parts and labor. Replaced part and unit running normal. No more leaks. 1yr warranty on parts and labor.; used 1 W11165546 (VALVE) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/23/2024
"Found unit had a bad heater element. Quoted 99.99 for new heater and $199 labor rate. Installed new heater and tested, all okay. ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/23/2024
"Retuned to install parts. Installed spray arm, installed heater element on previous call. Money collected on previous call for total amount. Verified proper operation after installation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belmont, NC 28012
Ryan S.
Job Details: 02/23/2024
"Retuned to install part ordered. Installed part, ran unit verified proper operation."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Hartford, CT 06114
Amanda R.
Job Details: 02/23/2024
Complaint drying only 5 items it shuts off leaving clothes wet explained when drying smaller loads needs to use timed dry because its the k key cycle that dosent use the sensors
We serviced a
SAMSUNG DRYER
Model DVE50R5200W\A3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/23/2024
"Tested unit install main control board, unit now cycling and heating and not shutting off. Machine now operating as manufacturer specs"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Windsor, CT 06095
Gary V.
Job Details: 02/23/2024
"Inspected and didnt see any fault codes, customer may have had an off balance load, reset controls and cycled thru full load, tested fine. Also leveled legs and stabilizers."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, CT 06489
Jimmy R.
Job Details: 02/23/2024
Tested unit ran diagnostics and found control giving F7-E8 error code motor over heating check voltage to motor found up and down. Check slider and found slider operating to specs. Will order new control and rotor motor ; ordrng 1 W11675186 (Control) and 1 W10006482 (Rotor motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Springfield, MA 01109
Roger R.
Job Details: 02/22/2024
"Texted customer,was told they were expecting us Monday and they were not home but at work. Texted and called office. Phone was busy and went to voice mailbox; dspstn on spec-tagged invntry: 1 W11565030 LATCH"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 02/22/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has decent airflow. Cx says occasionally the unit will still have an active display screen but the drum will stop. Then he has to wait a few minutes for the drum to start tumbling again. The motor is overheating and stalling. The unit needs a new motor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/22/2024
Customer complained of no power. Found neutral line has low voltage (4.5v) coming through it to ground. L1 and r1 have 110v but when plugging in power doesnt regulate due to issue with neutral. It is an older house so issue is with neutral. Had this same issue on 7-2023. Called techline then after replacing control board and harness and determined issue is with the electrical in The home. This is a new tenant and wasnt the last tenant that was here in 7-2023. Informed tenant to call landlord to get electrician to come fix issue. If called back for same issue they will have to pay due to issue not being covered under warranty.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/22/2024
"Complaint washing machine was left in pieces by advance appliance. Original complaint washer would not drain, was showing two lights on user interface. It would flash consistently. I found issue with a broken harness. I was able to put machine completely back together with no issues. Nothing missing latch works fine. Control works fine. Spaced harness, connecting to drain pump back together was able to test all operations of the washing machine. Everything is working unit will need harness to fix only issue she found.; ordrng 1 W11643701 (Harness)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF3A
Near Meriden, CT 06451
Chuck M.
Job Details: 02/22/2024
Customer complaint is that dishwasher door gasket keeps coming off. Inspected and found bottom rack is missing 2 roller wheels causing rack to pull out and fall again gasket. Ordered roller kit. ; ordrng 1 405507213 (rack roller)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28269
Robert A.
Job Details: 02/22/2024
Cx complaint that the unit is leaking water when running cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The components passed but I did notice water rising on the front of the tub when I removed the panel. The lower spray arm is separating cause abnormal water flow during cycles. The valve leaks unconditionally when water to supplied to the unit. The spray arms and a water valve need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm) and 1 W11175771 (Water valve)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPA9
Near Davidson, NC 28036
Robert A.
Job Details: 02/22/2024
Cx complaint that the unit is leaking water from the LF corner. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I removed the panel and found the excessive suds are producing the leaks. The unit needs to runs through several cycles with no water to remove the suds residue. The unit is working as designed. I collected the service call by CC.; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near McConnells, SC 29726
Mitch H.
Job Details: 02/22/2024
"Customer says washer ran properly for several cycles after last visit but then error came back. Tested washer, no sign of excess suds in tub. Pressure switch and hose contaminated with residual detergent. Ordering switch and hose. Checked part availability and scheduled return for 2/28 PM.; ordrng 1 W11316246 (Pressure switch) and 1 W11456953 (Hose)"
We serviced a
AMANA WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/22/2024
"The control does nothing but send power to drain pump and there are no lights on the leds needs new control. Office please call customer to schedule after 5W11603810; ordrng 1 W11603810 (Control), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/22/2024
Customer complof no power. Found proper power to unit. Found bug infestation on control. Informed customer warranty void. Left call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Winsted, CT 06098
Mike K.
Job Details: 02/22/2024
"Unit worked for 4 days and then stopped. Checked evap with black light, no sign of leak. Checked compressor and shows leak at drier, which happened during repair. Used nitrogen and leak detector, another slow leak at drier. Re did joint, pressurized with nitrogen and no bubbles. Pulled into vacuum and held for over 5 minutes. Charged with 4.25oz r134a. Let unit run for 5+ minutes and tested joint again with detector and no bubbles. Return line hot, freezer getting cold. Cs to monitor."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/22/2024
"Found unit had a worn cam and actuator not fully engaging cam. Replace both cam and actuator and tested, all okay now. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/22/2024
"Found excessive ice buildup on refrigerator evaporator coils. Will need a new UI board as this controls the timing of the defrost period in the refrigerator section. Will need to order new UI panel and return to install. REFRIGERATOR MUST BE THAWED OUT PRIOR TO RETURN. ; ordrng 1 W11130211 (Interface, user)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near McConnells, SC 29726
Mitch H.
Job Details: 02/22/2024
"Tested and checked dryer operation. Dryer heating and cycling properly. Found dryer vent hose bent very sharply where it exits dryer and goes through floor. Advised customer that hose needs a more sweeping bend for proper air flow. No issues found, dryer operating as designed. I&I now fulfilled."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bristol, CT 06010
Mike K.
Job Details: 02/22/2024
"Unit is under 1yr wp warranty per service bench. Can molasses my of not agitating. F8e1, long fill, only error in history, ran diagnostic cycle and filled fine, drain and did agitation and spin fine. Visual inspection of lower assy, all looked good, no abnormal sounds during operation.Ran normal cycle, filled and went into agitation fine. Tested with load of clothes cs had, mostly towels, on quick wash and cool temp. Went through sensing and into agitation fine. Went through full cycle fine and completed fine. No problem found at this time."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Springfield, MA 01109
Roger R.
Job Details: 02/22/2024
Found unit not agitating or spinning. Actuator is moving and motor runs briefly. Found unit not responding properly to control. Will need a new control assy. Quoted$319.99 for new control and $239 labor rate. Customer will call if needed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Davidson, NC 28036
Robert A.
Job Details: 02/22/2024
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11283592 MOTOR-DRVE , and 1 W11449840 GEARCASE"
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA02
Near Bloomfield, CT 06002
Gary V.
Job Details: 02/22/2024
No answer on the phone or at the door office verified.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bloomfield, CT 06002
Gary V.
Job Details: 02/22/2024
"Inspected and found pressure system fault, replaced main acu and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near East Hartford, CT 06108
Gary V.
Job Details: 02/22/2024
"Cycled unit thru 2 full cycles and did not detect any odors at this time, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Springfield, MA 01109
Roger R.
Job Details: 02/22/2024
"Texted customer,was told they were expecting us Monday and they were not home but at work. Texted and called office. Phone was busy and went to voice mailbox; dspstn on spec-tagged invntry: 1 W11565030 LATCH"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 02/22/2024
"Power was off to oven on arrival. Turned breaker on, tested and ran diagnostics. Found F6E4 control error. Tested oven, started to preheat, cancelled cycle, blower fan would not shut down. Needs ACU and console. Quoted customer for repair. And saved estimate. Customer is going to call Whirlpool and see if they will cover anything. Collected for service call on cc."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Ellington, CT 06029
Gary V.
Job Details: 02/22/2024
"Was out on 2/12/24 and quoted for repair. Called customer today and quoted again for heater tube replacement (w11087201) $119.99, and labor $99.00, part would need to be ordered, and she didnt want to run credit card with me, she said she would call office to order part and reschedule."
We serviced a
KITCHENAID WASHER
Model KDTM404KPS1
Near Stanley, NC 28164
Ryan S.
Job Details: 02/22/2024
Customer complained unit wouldnt power on. Found wires to terminal box were loose causing power interruption. Attached wires and unit now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Davidson, NC 28036
Robert A.
Job Details: 02/22/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Springfield, MA 01109
Roger R.
Job Details: 02/22/2024
Customer didnt answer phone or door. Tried to call office was sent to voice mail as lines were busy. ; saved tckt
We serviced a
AMANA DRYER
Model NED4655EW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/22/2024
"Complaint dryer is not heating. I found two issues thermal cut out, was open on heating element. I also found dryer vent screen lint screen was clogged with lint. Also found power cord is extremely loose in the wall and a sparking in the wall receptacle unit needs a new power receptacle house issueto further fix dryer, I fixed thermal cut out verified operation of dryer is properly working and properly heating. No additional issues found with dryer at this time. I left dryer unplugged as power cord where it plugs into the wall was getting extremely hot to the touch.; used 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/22/2024
Complaint dryer is not drying clothes on a 70 minute cycle timed dry I found temperatures are as follows 156? 125? with vent disconnected 199?-130? with vent connected 7738531090 file number 1-800-253-1301 customer support vent is venting directly out side dryer is on an outside wall on ground floor I found heater is fine as of right now dryer overheating due to venting out issues; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HB01
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/22/2024
"Complaint cooktop front right element when turn on is touching front left element not centered I found clips that hold element down. Were disconnected from element causing element to not be supported I resecured connectors, tested operations, element is centered and has no further issues found at this time."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/22/2024
"Complaints microwave is making a loud noise whenever turn tablespoons very random when noise occurs. I found noise is caused more than likely by the turntable wheels underneath the glass platter slightly out of round, replace the turntable motor, cleaned the turntable guide and wheels as best as I could also clean the bottom of the glass, turntable itself, noise drastically reduced. Turntable guide wheels are not a warrantable part cosmetics issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Stafford, CT 06076
Gary V.
Job Details: 02/22/2024
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Wilbraham, MA 01095
Roger R.
Job Details: 02/22/2024
"Found hub worn that was replaced in September. Replaced with new updated hub due to improved design. Part and labor under 1year warranty from previous repair ; dspstn on spec-tagged invntry: 1 W11162438 CNTRL-ELEC , used 1 W10324651 (HUB) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/22/2024
Complaint knob is broken timer is extremely hard to turn. I found complaint is true knob is on back order through manufacturer Knob/Timer - SP W11693378 - Special Project S15110 - SP?W11693378 -?Special Project S15110. Office to call customer when parts come in. Parts coming directly from manufacture.; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)
We serviced a
LG WASHER
Model WT7600HKA
Near Union, CT 06076
Gary V.
Job Details: 02/22/2024
"Inspected and found clutch actuator getting 120v but not turning, will order and return.; ordrng 1 4681EA1009C (Clutch assy)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Stafford, CT 06076
Gary V.
Job Details: 02/22/2024
"Inspected and found ui touch board became dislodged from inner panel, reconnected and secured in place, cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/22/2024
"Complaint, lid, strike broke. I found complaint true No fault, codes and diagnostics history. No additional issues found with washing machine at this time. unit performed a diagnostics calibration DLMS control board calibration cycle with no issues.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/22/2024
Found d hub worn and shaft on gearcase worn needs. Re. Quoted customer they will pass.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 02/22/2024
Not cooling properly. Found a leak at copper to steel connection at compressor was able to repair and recharge. Please allow 24 hrs for temps to stabilize. If problem continues will need new freezer evaporator.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/22/2024
Installed new motor sump assy and then ran self test all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Dudley, MA 01571
Chris B.
Job Details: 02/22/2024
Replaced all parts and unit running normal. Ran two diagnostic cycles and a quick cycle and dishwasher running normal. No leaks detected.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/22/2024
Replaced mag tube unit ran and checked ok with heat. Call complete
We serviced a
JENN-AIR RANGE
Model JDS9861AAP
Near Farmington, CT 06085
Mike K.
Job Details: 02/22/2024
"Replaced igniters and terminal on left side, right side also not igniting, is sparking. Burners head holes were clogged, once cleared right side lit. Left side lit but burner heads leaking out gas, tapping on burner for front one to turn n correctly, rear will not, burner head splitting. Burner heads no longer available, cartridge assy no longer available. Working the best it can with what parts are available."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Denver, NC 28037
Ryan S.
Job Details: 02/22/2024
Customer complained unit not draining all the time. Can hit cancel drain and unit will drain. F9e1 only error present. Nothing stuck In drain pump. Drain pump could be overheating and found out intermittent. Quoted 362.62$. Customer wanted to get new unit. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Iron Station, NC 28080
Ryan S.
Job Details: 02/22/2024
Customer complained of residue on dark clothes. Ran diagnostics no error codes and all functions working in service mode. Took out inner drum and Washplate. Nothing inside unit that could be causing rescue issue. Informed customer to use afresh clean wash cycle and to use extra rinses option. Replaced drain pump due to noise with pump after running for awhile. Left capacitor with customer. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11428524 CAPACITOR
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Davidson, NC 28036
Robert A.
Job Details: 02/22/2024
No answer for the call ahead or at the door. I called the office and tagged the door.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Dudley, MA 01571
Chris B.
Job Details: 02/22/2024
"Complaint that the unit is not cycling through correctly. Found error code F9E1. Tried running diagnostics cycle four times and would shut off at mid cycle with no error afterwards. Control Board is acting up. ; rqstng P&A on 1 W11497943 (Drain Pump) and 1 W11551233 (Drain Hose) and 1 W11535094 (Water Inlet Tank) and 1 W11410063 (Control Board), states that autho needed"
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRF555SDFZ15
Near Charlton, MA 01507
Chris B.
Job Details: 02/22/2024
Complaint that the Gaskets on the fresh food section door are broken. Will order parts for a return visit.; rqstng P&A on 2 W10830055 (Door Gasket)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Oxford, MA 01537
Chris B.
Job Details: 02/22/2024
Complaint that the unit is not powering up properly. Found touch panel connector not set in place. Adjusted the connector and ran three diagnostic cycles and unit running normal. Touch panel is working correctly.; O-emld tckt
We serviced a
FRIGIDAIRE RANGE
Model PLES389DCC
Near Wrentham, MA 02093
Aimee Z.
Job Details: 02/22/2024
"Cust was using cook top still hot, need to reschedule; schdld next appmnt for 2/27 TUE PM"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burlington, CT 06013
Mike K.
Job Details: 02/22/2024
"Replaced all 12 led lights, all functioning properly. Ice bin full on arrival."
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Spencer, MA 01562
Chris B.
Job Details: 02/22/2024
"Replaced all parts and unit running normal. Found Wash plate too loose and make a wobbly noise while agitating. Installed new hub system and took time to adjust and balance. Will order wash plate. ; ordrng 1 W11418231 (Wash Plate), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Franklin, CT 06254
Amanda R.
Job Details: 02/22/2024
"Replaced sensor started unit shut off after a couple minutes and wouldnt restart wires at terminal block and terminal block burnt needs new wire harness ; rqstng P&A on 1 W11662348 (Harness), states that autho needed"
We serviced a
MAYTAG WASHER
Model LAT9824AAE
Near Avon, CT 06001
Mike K.
Job Details: 02/22/2024
"Unit not filling, found open monitor fuse, replaced and filling properly, advanced and verified drain/spin operating properly ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
SAMSUNG WASHER
Model GOT
Near Wrentham, MA 02093
Aimee Z.
Job Details: 02/22/2024
Got old bolt and bracket out. Found bold wrong . Cant get through weightSending bolt back to get other one on tub ; ordrng 1 DC97-02412R (Bolt weight)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/22/2024
Found the icemaker leaks replaced and tested complete; used 1 W10884390 (Ice maker) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF5
Near Voluntown, CT 06384
Amanda R.
Job Details: 02/22/2024
Replaced ice maker and inlet valve turned ice maker on ; dspstn on spec-tagged invntry: 1 243297613 ICE MAKER
We serviced a
JENN-AIR RANGE
Model JGD3536WB01
Near Brooklyn, CT 06234
Amanda R.
Job Details: 02/22/2024
The front right and single right burner not lighting one electrode has fallen under cooktop all screws for burner heads corroded downdraft unit would need second tech ; rqstng P&A on 2 WP74009336 (Electrode)s and 10 WP8273062 (Screw)s and 2 74007735 (Burner head)s and 2 74007734 (Burner head)s and 1 74007736 (Burner head) and 1 WP7527P03160 (Burner) and 1 WP7527P00360 (Burner) and 1 WP7527P00460 (Burner) and 1 74009553 (Burner) and 1 WP7527P00260 (Burner) and 1 W10239017 (Harness) and 1 W10475150 (Module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06239
Amanda R.
Job Details: 02/22/2024
Compliant that noise came back after ice maker stopped making ice for a couple days customer changed water filter and reorganized freezer made noise for a couple days then stopped sounds normal today
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Killingly, CT 06239
Amanda R.
Job Details: 02/22/2024
Fills and drains not washing motor getting 120v out of control replaced motor tested operation normal ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Pomfret, CT 06259
Amanda R.
Job Details: 02/22/2024
Lost complete cooling compressor was kicking off on overload customer recorded noise plugged unit in compressor starting running want to leave plugged in ordering sealed system job ; ordrng 1 W11656989 (Compressor) and 1 W11565815 (Stub) and 1 W11506638 (Stub)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Watertown, CT 06795
Jimmy R.
Job Details: 02/22/2024
"Tested unit and found machine not washing and water staying in bottom of filter, checked washing and found unit not spraying water properly onto middle rack found wash arms plugged up, cleaned wash arms and addressed customer on issue advised water will sit in bottom of filter this is normal operation. Ran unit after cleaning wash arms and unit is now washing to specs"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE09
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/22/2024
Tested unit heated door gasket for proper suction door now closing as manufacture design
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/22/2024
"Checked over unit and found fridge not calling properly and not holding temps, removed evap cover and found partial frost build up compressor running unit not cooling as designed, unit had a leak and or has a restriction unit will need to be sectioned off and blew out and checked for leaking customer does not want this unit anymore this is the 4th unit he has received with same issue advised customer he will need to call customer service and speak to someone about refunding him money he does not want unit fixed at all. If retuning will need to order compressor and couplers need to pump down unit will need extra extra time plz but he does not want repair done ; ordrng 2 W11506635 (Process stub)s and 1 W11582579 (Compressor) and 1 W11504419 (Coupler) and 1 W11504445 (Coupler) and 1 W11488141 (Evaporated)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Southington, CT 06489
Chuck M.
Job Details: 02/22/2024
Customer complaint is that water and ice was not working. Found water filter was not inserted into filter head properly. Corrected and tested. Showed customer it works. Advised customer to allow time for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Southington, CT 06489
Chuck M.
Job Details: 02/22/2024
Customer complaint is that refrigerator is noisy in the morning and when is starts. Arrived and unit was in defrost. After defrost unit started cooling and there was some compressor noise that is normal for start up. After about 2 minutes unit got quiet. Only the fans could be heard running and they also are running normal. Unit is cooling properly.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newington, CT 06111
Chuck M.
Job Details: 02/22/2024
Customer complaint is that washer does not start. Customer has problem starting washer. Explained start button to customer and had her try to start washer. Customer successfully started washer each time. Informed customer that there will be service charge for future calls when there is no problem found with washer.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wethersfield, CT 06109
Chuck M.
Job Details: 02/22/2024
Customer complaint is that washer does not run cycle. Ran diagnostics and found error codes F9e1 long drain. F0e3 overloaded. Found gear case leaked onto drive pulley. Gear case is not shifting. Actuator is working. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Hartford, CT 06114
Mike K.
Job Details: 02/22/2024
"Replaced control board. Ran diagnostic cycle and completed with no issue ( control on this unit is a combo control/ui singular board).Unit is on standard outlet and has a proper drain loop. With previous tech verifying harness and heater, if any further issue with breaker, suggestion would be to have breaker checked, it could be weak. Cs to monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Canterbury, CT 06331
Amanda R.
Job Details: 02/22/2024
"Leaking from the right side of water filter housing replaced filter housing now leaking from the left side needs new tube the Ui segments are missing ; rqstng P&A on 1 W11194438 (Housing) and 1 W11387387 (Ui) and 1 W10723352 (Tube), dspstn on spec-tagged invntry: 1 W11194438 HOUSING and 1 WPW10341329 VALVE"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Chaplin, CT 06235
Amanda R.
Job Details: 02/22/2024
Replaced console customer has been using bottom oven only and it hasnt happened
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hartford, CT 06106
Mike K.
Job Details: 02/22/2024
"Unit is under 1yr wp warranty per service bench. Replaced Ning but not heating. Found open thermal cutoff, 9 ohms an heating element. Replaced cutoff and unit heating and verified cycling; used 1 279816 (THERMAL KIT) from stock"
We serviced a
MAYTAG DRYER
Model MGD5630HW1
Near Hartford, CT 06105
Mike K.
Job Details: 02/22/2024
"Unit making loud noise during operation. Verified noise in testing. Belt, idler and supports all good. Found excessive lint build up on blower wheel and rear n lint trap area, cleared and tested unit, sound is fine, running as normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/22/2024
Per warranty 6th thru 10th year seal system parts are covered labor is not. This unit is running but not cooling and the condenser line is room temp and the evaporator has no frost pattern there is a leak in the system will need several parts for good repair scheduled for march 1st pmWPW10608485W108329942xframe; ordrng 1 WPW10608485 (Evaporator) and 1 W10832994 (Compressor) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/22/2024
Found safety thermostat open reset thermostat unit ran and checked ok with heat.Call complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/22/2024
Found UI HARNESS broke off of board with no control operation will also need a new UI cannot get unit to operate till panel is replacedPart#W11378949 rescheduled for wed am2-28-24 am; ordrng 1 W11378949 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/22/2024
Found lid broken causing it not to lock. Suspension is worn and basket bounces gearcase shaft has a mot of play and making abnormal noise requesting autho on parts. ; rqstng P&A on 1 W11130236 (Lid) and 1 W11393685 (Gearcase) and 1 W10752283 (Wash plate) and 1 W11130359 (Suspension) and 1 W10811957 (Basket)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/22/2024
Installed new thermal kit and tested all checks ok. Customer must clean vent. ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT