Arrived and customer was baking in the oven and cant pull out and work on it hot like this. Will reschedule for next Tuesday pm slot.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

Could not get dishwasher out to diagnose the customer is going to have it taken out by friend and Im gonna come by on Tuesday 12-26-23 pm; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

Complaint that the unit is not washing correctly. Found bad sump wash pump. Quoted parts and labor. Replaced sump pump and ran a diagnostic cycle and unit running normal. All error codes are not present anymore. 1yr warranty on parts and labor. ; used 1 W11665769 (MOTOR/SUMP) from stock

"Gear case squealing during spin cycle still randomly going straight to done when starting ; ordrng 1 W11621183 (Control) and 1 W11283592 (Motor) and 1 W11481722 (Actuator), rqstng P&A on 1 W11449840 (Gear case), ordrng 1 W11550891 (Agitator)"

F4e3 f2e1 f4e4 error complaint that unit just stops itself during running on any cycle all lights on console on and wrinkle control led flashing ; rqstng P&A on 1 W10919207 (Ui)

Replaced lower left front panel clip

"Replaced light bulb didnt come on door switch broken ff door dented in two spots need to reorder replaced inlet valve ; ordrng 1 W11123941 (Switch) and 1 W10803941 (Door), used 1 WP488881 (WASHER) from stock"

"Replaced three way valve in diagnostics say freezer thermistor open replaced thermistor water line coming from valve pinched and warped needs to be replaced ; ordrng 1 W11482381 (Tube), used 1 W10316760 (THERMISTOR) from stock"

Replaced clip unit ran and checked okCall complete

Found UI acting scatter brained jumping all over the place new UI NEEDED.PART#W11600366Rescheduled12-22-23 pm; ordrng 1 W11600366 (UI)

Customer was hearing the exhaust fan coming on after cycle was done. This fan is pulling moisture out of the tub to help with inner basket issues. Unit ran and checked ok customer left house to take package across to neighbor I waited for a short time then leftCall complete; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

Found unit leaking the tub is cracked on front left hand side (see pics). Will need new tub for a good repair also customer ask me to bypass flood switch I would not.Part#W11409866Advised customer to call us when part comes in after checking tub for damages2xframe2xframe; ordrng 1 W11409866 (Tub assembly) and 2 2xframe (2xframe)s

Replaced oven sensor

What I found while testing unit was that the cycling time on the heater was off. The on time was less than 30 seconds and the off time was well over a minute and a half the inside was completely cool by the time it cycled on. The dryer vent has been professionally cleaned the venting behind dryer is in good shape. Spoke with Aaron at whirlpool tech support lost my connection due to bad signal. We both agree temp is off exiting the dryer. I have ordered the following partsPart#W11633114Part#WP397767Part#WP8577274The customer exploded on me when I was on the phone with Lisa putting in order. The customer said and I quote ( Barbara at your office told me that we would call tech support when we arrived and get this unit changed it for her because she has already had some repairs) I explained that I cannot condemn a unit thats still repairable and she starting cursing me dropping f bombs and I will not except that from a customer or anyone else we are there providing a service. Lisa heard the whole conversation and yes I walked out because of the language she was using toward me; ordrng 1 W11633114 (Control) and 1 WP3977767 (Hi limit) and 1 WP8577274 (Thermistor)

"Installed all new parts ran dryer threw a test cycle and a regular drying cycle, checked all operations and unit is now counting down, lights coming on in drum and tone is now working to factory specs"

"Installed new control and heated both oven to temp, checked operations and unit is now operating to factory specs"

Installed new heater assy and restarted unit.

"Missing and broken parts. Needs leg set, agitator post and drain hose. Error codes F9E1 long drain,F0E9 off balance pause,F3E2 pressure system fault. Ran diagnostics and all functions check properly. Fill, drains, agitates and spins properly. Will order parts needed and return to install. ; ordrng 1 W11213957 (Set, washer leg) and 1 W11244231 (Hose, Drain) and 1 W11244231 (Agitator)"

Uni has a bad magnetron. Quoted $239.99 for part and 249 labor rate. Cust declined repairs

Installed new agitator and tested. All checks properly.

Found oven door seal protruding from under the left side of the oven cavity at the front. This has happened before and was tucked in but the seal has come back out again. Calling tech support for a resolution to this issue.

"Found nail under filter prevent Cust to re install filter, showed customer how to back in"

Vibrating in spinWasher is level added painters tarp wet and spunFound needs new shocks; ordrng 4 DC66-00470D (Shocks)s

"Came to replace parts ordered. Installed parts and ran drain, unit now draining. Verified proper operation."

Returned to install new valve. Installed valve and ran quick wash. Unit didnt leak during quick wash cycle . Verified proper operation.

"Retuned to install new evaporator and valve. Ran service test 4 to set valve to dual home. Evaced system, installed parts. Pulled vacuum and filled with r600. Verified full frost pattern in freezer. Verified proper cool. Informed customer to give 24-48 hours for proper cool and ice production."

"Tested washer and found unit would skip over a cycle and go to done never washing or spinning, checked for error and found F7e4 basket reengagement failure,F6e3 acu cannot hear mcu, ran a self test cycle and found unit using agitator to try and spin causing unit to not sense and shut down. Checked slider and found faulty, replaced slider and recalibrated unit ran a wash cycle and unit is now washing and all operations working to specs ; used 1 W10734521 (SLIDER) from stock"

I replaced icemaker I found water inlet valve assembly specifically to lower icemaker is not filling but no water is coming through. I am ordering a valve assembly as well. Office to call customer when three-way valve assembly comes in.; ordrng 1 W11579561 (Valve)

Installed all new parts and ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11283592 MOTOR-DRVE

Customer complaint is that dishwasher doesnt drain properly and dishes are wet at end of cycle. Inspected and found only plastic dishes wet. Found filter covered with debris. Customer cleaned filters. Also found broken glass obstructing drain flow. Dishwasher checked ok.

"Installed new drain pump and cycled, pumping much quieter now. Tested fine. Paid in full at office.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

"Removed control, replaced with new kit per service pointer. Reassembled, now able to access diagnostics. Ran diagnostics test cycle, completed properly but Express wash indicator light still on dimly. Checked and all other cycles can now be accessed and working. Offered to order another console. Customer wants to wait, and use dishwasher to see if same issue returns."

"Removed and replaced dispenser and control. Ran full diagnostics cycle, all components working correctly. Heater came on and operating properly."

Complaint that the oven on both sides are not heating properly. Found error code F2E1 stuck key. Found both bakes and the broiler not working at all when set to. Found heavy rodent infestation and unit cannot be serviced.

Replaced part and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days and they can reattach the water line to the fridge before turning the water back on. 1yr warranty on parts and labor.

Complaint that the light under the microwave is not turning on. Found bad bulb. Quoted for parts and replaced it with TS 8206232A and unit working properly. ; used 1 8206232A (BULB) from stock

Customer complaint is that fixed top shelf for wine rack has wine rack fixed bracket installed in reverse to shelf. Took pics. Ordered shelf. ; ordrng 1 W11336587 (Fixed Top Shelf Assembly)

Found the the motor tripping out overload and has broken bearing.Needs a tune up kit; ordrng 1 279827 (Motor) and 1 4392065 (Tune up kit)

Customer complaint is that lid would not lock. Inspected and found lid strike broken. Replaced strike from T/S and tested. Washer checked ok. ; used 1 W11457841 (STRIKE) from stock

Customer complaint is that dishwasher has error code. Ran diagnostics and found error code FAe4 divert cant find position. Ordered wash motor assembly and extra Time Slots. ; ordrng 1 W11460945 (Wash Motor Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s

Customer complaint is that Fresh Food section has condensation around mullion. Inspected and found gasket torn. Ordered gasket. ; ordrng 1 W10830055 (gasket-fip)

"Removed torn door gasket. Installed new gasket, ensured it was attached correctly around full perimeter. Door operating and closing properly.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"

"Removed and replaced gas valve and control. Reassembled, tested, oven now heating and cycling properly."

Installed new panel and lid lock ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10861642 DOOR LOCK

Installed new control and tested all checks ok.

Oven not heating properly. Fond igniter drawing 2.7 amps and burner taking a long time to light. Needs new igniter quoted customer they will decline.

"Water drains as it fills. Ran diag and found d f8E1 then started normal cycle and drain pump runs while filing. Checked pressure hose and its good. Tried replacing valve with no luck needs new control. ; ordrng 1 W11621180 (Control), used 1 W11165546 (VALVE) from stock"

"Checked over oven and found temps getting way above set temps checked oven sensor and found reading 107.13 witch is in range, heated oven to 350 degrees and found oven getting to 450 degrees, unplugged and ran unit thew a diagnostics and a calibration checked temps again and found reading with in 5 degrees of settings. Customer was not sure on when counting up the temp if it went one degree at a time I could not find any issue and it is a true temp oven so it could be counting normally temps are perfect and all operations are working to specs"

Our face and main control board tested operations. No additional issues. Found with dryer here today dryer is getting hot and heating fine and operating fine.

"F7e4 f0e3 f0e9 f0e5 error codes in fault history. Complaint washing machine will not start a cycle will agitate, but will not spin at the beginning of the cycle like it used to. I inspected clutch. I inspected harness. I inspected everything. Found control is issue replaced control found abrasions on lower harness taped up abrasion no additional issues found everything is now working properly. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

Complaint middle rack fell wheel fell off. I found plastic rack adjusters have broken. I replaced adjuster assembly with new stainless steel type tested operations no additional issues. Found with dishwasher at this time. ; used 1 W10712395 (ADJUSTER) from stock

Touch panel since last visit express and normal buttons are not responding directly below vent I suspect moisture has infiltrated into ui causing issues also condensation occurring on vent out on outer panel. Office to call when part comes in. Adjusted dosage of rinse agent dispenser as well to dosage level four Advise customer to perform a high temp wash cycle and open the door and inspect for sudsing in the middle of a cycle as well.; ordrng 1 W11625194 (Ui door assembly)

"Installed new appliance manager and went thew wire harness again found all wires good, powered unit back up deleted errors and unit still would not operate same issue erroring out f6e8 no light on inside microwave checked power from noise filter board to appliance manager and power is being sent over found no power sending over to the light. Checked door switches and power is going switches for door checked harness and all wires are good from switches to control noise filter. Checked from appliance control to inverter and power is going over, wile looking at inverter I could see some discoloring but no burning marks customer is going to contact manufacturer for help Ive went threw everything and nothing is telling whats wrong Im leaning towards inverter board witch could be causing issues. He will let us know after talking to manufacturer hopefully they will send a dispatch over"

"Installed new freezer door and nameplate heated gasket to create a good seal and checked over all operations, found unit cooling and operating to factory specs"

Customers complaint is oven not igniting and there is a gas smell. Found Pams in bottom drawer spilling over and touching bottom of igniter causing no ignition. Explained that there cant be a slot of pans in drawer. Tested all checks ok.

Customers complaint is refrigerator runs 85% of the time. Found proper temps. Found all fans and compressor running. Replaced control customer to keep a eye on it.

Replaced control and upper wash arm tested upper rack getting water left sump ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP

"Unit under Costco additional 1yr warranty per service bench.Complaint of loud noise when running. Not making sound on arrival, turned thermostat colder to turn on compressor and heard sound, vibrating condenser coil. Cs also complaining of doors swinging open to hard/ not self closing. Raised front feet and moved condenser coil up, sound gone and doors closing better. Also complaining of water being warmer. Unit uses coiled water tube as reservoir. Explained operation, nothing to be done about water temperature."

Replaced rf door gaskets and water filter housing. Tested with current filter and flow was fine. Steamed gaskets and making good seal. Instructed to leave doors closed for next 6 hours to allow gaskets to form to good seal.

"Disfirmed gasket, looks like something got stuck and stretched out of shape, and n testing unit wouldnt stop filling, bad pressure switch. Ran drain and spin and drain motor humming, but not draining. Vacuumed out water through drain hose with pump running, did start draining after that but nothing came out drain, no blockage and cs had the drain trap out and clear on arrival, so it looks like pump had seized.Quoted for gasket, pressure switch and drain pump. Repair denied, collected for service call."

"Sensing light blinking and cant start cycle. Verified sensing light blinking on arrival. Held to cancel and turned off. Started normal cycle fine. Went through fill and into wash. Cancelled and drained fine.Same issue cs had previously.No errors in history and ran service test fine, took several times for it to activate components, would show test advancing, but not do anything. Once it started it completed fine. Recalibrated and went through calibration cycle fine..Start button working fine in testing.With second time of error and intermittent test mode issues, quoted for main control. unit is functioning now. Did find lots of sides in unit during testing, manually scooped out majority of suds.; ordrng 1 W11124766 (Acu control)"

"Installed main acu and cycled, tested fine now."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit is often unbalanced and banging. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and tested the unit for the cx. All components passed but I did notice excessive shaking during spin. According to the service pointer W11684122 the unit needs a new basket. Im ordering the part for the return visit.; ordrng 1 W11172199 (Basket)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"I installed the ordered parts and tested the unit for the cx. The unit screeched initially when I tested the spin function, but it did not again when I tested it multiple times. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

Installed new drain pump due to unit not draining. Tested unit and all okay. Drains normal. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

"Complaint washing machine keeps leaking has ruined floor keeps filling agitating draining then trying to spin then repeating. I found f0e5 and f2e1 I found ui is cracked does not seem to be causing any issues as of right now with the machine. I found leak is due to a backed up or backing up drain in the house. No leaking occurring with washing machine at this time. I filled tub, completely full during a clean, wash cycle to inspect tub for leaks, no leaks with tub no leaking occurring from washing machine. Advised customer on proper loading of the washing machine. Improper loading of the washing machine notated upon arrival to small of a load or two large of a load can cause an out of balance load also by having towels mixed with normal clothes those towels will absorb more water, normal clothes causing an outer balance load to occur, leading to washing machine, feeling agitating, draining, spinning and repeating that cycle. Customer to fix drainage issues and house to prevent further damage to property not a washing machine leak."

"Complaint dishwasher is not draining. I found broken wire going to drain pump blatantly obvious repaired wiring, harness, taped it up, tested operations no additional issues found everything is now working properly."

"Complaint dryer is not keeping. I found open heating element and thermal cut out. No venting issues. Customer just replaced venting unit vents directly outside the house less than 2 feet. No bends in hose found at this time. Also found electrical incoming voltage issue as well. Unit will have perfect voltage if cord is moved in a very specific way. No additional issues found customer to have voltage issues corrected for optimum performance, and to prevent damage to home. ; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"

Installed parts listed and cycled tested fine.

"Returned to install all parts, install part and ran unit to test function unit working as designed. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW"

"Customer complained oven glass top broke , she heard a pop noise when she was on the living room. Took pictures of glass , crack goes from right side to back side , one crack all the way. Called Randy to consult. Since we repaired unit last even though cooktop was ok when left ordering new cooktop. 12-21-23 am. ; ordrng 1 W10814036 (Cooktop)"

"Replaced water valve and ran icemaker fill test 45, filled fine.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

"Unit is under 1yr wp warranty per service bench.Unit is stuck in manual drain. Is not draining. Pump running. Removed pump and nothing clogging pump.Replaced drain pump and draining fine. Ran quick wash through fill and into agitate, cancelled and drained out fine. Ran drain and spin and went into spin fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11399437 (DRAIN PUMP) from stock"

Unit unde 1yr wp warranty per service bench. Top glass is loose and squeaking when times put on top. Can see glass moving separately from frame when adding pressure.Ordering cook top; ordrng 1 W11541089 (Cooktop)

"Mullion flap had broken off and pull out shield on left side detached. Was able to get shield back in place and piece together mullion to put back in place. Internals on mullion broke so only has one spring, but functional.Office did find one in stock, customer denied replacing part, repair has made it functional for now. Explained it will likely fail again, as plastic is broken inside, so no warranty on repair."

Customer complaint is that dishwasher does not clean or dry properly. Ran water at sink and it took approximately 2 minutes for water to get hot. Ran diagnostics and found error codes F9e4 lower spray arm error. F7e1 no heat. Inspected and found spray arms are not turning. Ordered spray arms manifold and motor sump assembly. P&A. ; rqstng P&A on 1 W10860176 (Spray Arm) and 1 W10843168 (Manifold) and 1 WPW10448645 (spray arm) and 1 W10861526 (pump&motor)

"Arrived and customer states hes covered under a contract, he will call contract company to have dispatched."

Found unit not secured to cabinets and not level or stable. This causes door to hit cabinets and not seal properly. Recommend to have reinstalled.

Cx complaint that the units burner heads flame are low and not full. I inspected the unit to confirm the complaint. I found the burner heads flames are not full all around. The unit needs burner heads to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10597129 (Burner caps) and 2 WP8286815 (Burner heads)s and 1 WP8286813 (Burner head) and 1 WP8286814 (Burner head)

"Customer complained unit glass top broke while cooking. Inspected glass top and took pictures. Cant feel crack from top of glass, crack is a thermal crack so issue is defective glass top. Called Randy to consult also he agreed. Ordering glass top , Informed customer office will call when part comes in. ; rqstng P&A on 1 W11175876 (Cooktop)"

Cust stated no water and shut off in cyclePulled error codes6 1 low water6 6 incoming water temp 84 degrees7 1 no heatRan Diagnostics there was a error for electrical problem at wax motor10 2. Wax mtr electrical 9 1 deverta couldnt find home position Needs wash pump and heaterCwa on estimate

"Customer complained of blinking lights , unit wont start. Found f9e1 drain long. Found drain pump broke off . Replaced drain pump and repaired wire. Verified proper operation after repair. Showed customer. ; used 1 W11399437 (DRAIN PUMP) from stock"

"F3e1 water levelF5e2. Door lockF8e1. Pressure switchCloth locked inside , got cloths out.Cleared error codes and started a cycle through diagnostic Notice a lot of suds in washer ran a clean cycle Was in suds lock"

"Inspected and cycled drain pump multiple times and found it getting hot and worn out, quoted and she says shes going to buy a new unit."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found the drain pump humming, I removed the pump and found a small object in the pump. I tested the unit and it still did not drain properly unless it tilted the unit forward. I tried to remove the basket from the tub but they are seized together. The unit will need a new basket, tub and gearcase to resolve the issue. I gave the cx a quote and collected the service call by cash. The cx denied the repair."

"Cx complaint that the unit is not working it bake cycle and the LF knob is intermittent. I inspected the unit to confirm the complaint. I found an error code: f6e1. The bake element ohms within range: 23.5 ohms. The temp sensor is within range: 1.12k ohms. The unit starts a bake cycle 244v were sent to the bake element and it reached the set temp of 350. The unit needs a new control board for the intermittent performance, Im ordering a LF switch as well to resolve the issue.; ordrng 1 W11528354 (Control board) and 1 WP3149400 (Infinite switch)"

Complaint that the ovens door is getting too hot on the top edge. Found gasket too flattened on the top side but ok in the sides and bottom. Will order gasket and return with the oven R&L hinges. Complaint that the front right burner is not lighting up properly. Found orifice clogged with debris. Removed debris and cleaned out the the burner and all working normal. Complaint that two of the burner caps has discoloration. Found discolored differently at the others and its not grease buildup. ; ordrng 1 W11676901 (Gasket) and 1 W10216520 (Retainer) and 1 W11328971 (Cap Burners)

"Complaint that the unit is making loud grinding noises. Found hub stripped and gear case leaking oil water. Will order parts for a return. Hub is installed on the washer will transfer it to the new parts after. ; ordrng 1 W11454372 (Gear Case) and 1 W10721967 (Splutch) and 1 W11611297 (Belt) and 1 W11223765 (Screw), used 1 W10528947 (Hub) from stock"

"Door not hitting door switch oven light staying on and not heating needs new door hinges ; rqstng P&A on 1 W10877227 (Hinge) and 1 W10919247 (Right hinge), states that autho needed"

"Checked and confirmed issue. Could not get light to come on. Customer said light worked for a couple of weeks before going out again. Customer also says they have had to open and close door more than once to get microwave to work. Based on issue and information from customer, ordering interlock assembly, transformer and bulb. Checked part availability. Interlock on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11033422 (Interlock) and 1 W11238401 (Transformer) and 1 W10886919 (Bulb) and 1 2Xtime (2X time)"

Washer not actuating correct water valve to match setting. Ordering encoder and HMI control board. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11626075 (Encoder) and 1 W11626077 (HMI)

Not dispensing water or making ice fill tube frozen to ice maker thawed out there is no water coming to unit complaint freezing a lot of things in ff section with freezer at its lowest setting and ff section at two needs control ; ordrng 1 W11566851 (Control)

Complaint that the unit is not completing any cycle. Found error code LF and F6E1. Cleats out error codes and ran diagnostic cycle and unit tested properly with no issues. Ran a quick cycle twice to verify if it would stop the cycle right after the wash cycle and all ran normal. Mentioned to the customer to run the unit a few times with a small to medium load and if problem arises to call office again and to have the control board replacement. Customer will need to bring down the dryer or let the office know if we can bring in a second tech.

"Complaint when you press start, will run for a half a minute and then start chiming will not wash clean light will flash drain pump will turn on. I found F7 E2 error code, single speed, wash motor failure error code. I am ordering a wash motor to fix issue and control. I verified voltages are correct and proper. parts on back order will call customer as soon as parts come in. Parts will be coming directly from manufacture.; ordrng 1 W11460946 (Pump assembly) and 1 W11672229 (Control)"

"Returned to install suspension. Installed new suspension. Ranunit , verified proper operation."

Customer complained unit making noise. Found when powering on cold valve nosie happened. Found noise is from home valve. Informed customer to call plumber for issue. Verified proper operation.

"Found noisy convection fan motor. Quoted 199.99 plus $239 labor rate. ; ordrng 1 DG96-00110E (Motor, fan)"