"Inspected and found cycle time counting down too quickly and control making loud buzzing noise, internal problem in main acu, will submit estimate and call with return date.; rqstng P&A on 1 W11543994 (Main acu)"

"Inspected and found ice dispenser auger motor broken, quoted and they will call."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Complaint that the unit is not cycling through correctly. Found drain hose needed adjustment. After adjusting ran two diagnostic cycles and unit working normal. No more error codes.

Complaint that the unit is not cycling through correctly. Found bad capacitor. Replaced part and unit running normal. Cleared error of F7E1. Ran two diagnostic cycles and tested out normal. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

Replaced all parts and tested out normal. Ice maker working properly. Good heating and chute working properly.; dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER

"Removed and replaced completely using manufacturer and EPA guidelines due to poor cooling and dripping into the refrigerator. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

Found unit stuck in drain mode and empty. Reset control and entered diagnostics. Found one error code for off balance load. Cleared code and tested functions of washer. All functions appear and test normal.

Customer complaint is that ice maker stopped working. Inspected and found ejector stuck and out of home position. Quoted P&L. Customer will not repair.

"Inspected and found broken inlet valve, quoted and they will call."

"Installed new ice bin and cycled, tested fine."

"Console shorted has power coming to it not all function will work and start button not responding ; rqstng P&A on 1 W11302460 (Console), states that autho needed"

"Check unit as per customer not dispensing ice auger motor needs to replace, part order tentative ; ordrng 1 WP2323603 (Auger motor)"

Installed new belt and pulley. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10112954 BELT

Upon arrival found f9e1 error. Took out unit and inspected entire drain line. Found unit had two drain lines and one drain line that was hidden in cabinet was impeding draining and letting water sit and collect debris. Unit would drain but it made the draining process slower. Took off one drain line and reinstalled unit. Also found disposal wasnt draining properly due to clogs in disposal from food and use. was able to flush disposal so that unit could drain but informed customer if issue happens again to get plumbing checked because if disposal wont drain dishwasher wont drain. Ran unit and unit drained into bucket properly. Verified proper operation by filling unit 2 more times and successfully draining unit into designated drain line port on disposal. Called techline and stayed on hold for 35 minutes.

Customer complained unit had dent on left side backsplash panel . Unit is a new build in an unoccupied home. Took pictures of dent. Putting in part for P&a. Informed builder office will call when part comes in. ; rqstng P&A on 1 W11180283 (Control panel backsplash.)

Installed new control and preheated to 350 and all checks ok.

Checked unit found motor open winding replaced motor sump assy tested operation normal; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

Replaced control and ui tested operation normal ran diagnostics normal

Checked unit found door is staying open at top left not sealing ordering door assy and gasket door assy comes with hinges this is a right hinge door; ordrng 1 W11546134 (Door assy) and 1 W11360668 (Gasket)

Checked unit found refrigerator door is warped out at bottom right cuasing it to not seal in turn cuasing freeze up and condensation needs door have informed cust could take 4to6 weeks; ordrng 1 LW10672972 (Door)

"Inspected and found ice maker not functioning correctly, will order new ice maker and return.; ordrng 1 W11546935 (Ice maker)"

"Inspected and found main acu getting 120v but completely dead, quoted and she will call."

Retuned to install parts ordered. Installed new inner tub hub and Washplate. Reassembled unit and ran both spin and agitate functions and no noise detected. Ran quick wash and unit filled and started agitating with no noise. After running unit noise came back. Found noise is from cam slipping. Inspected and replaced cam and issue stil present. Found oil on new gearcase shaft under cam .thought oil was from previous gearcase/job but found shaft has too much play and is causing cam wheel to go too low and miss cam teeth in agitate mode. This is causing noise. New gearcase was faulty. Ordering new gearcase. Scheduled return call for 8-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 2xtimeframe (2xtimeframe)

"Found the machine making a loud noise when calling for water at dispenser,sounds like the water valve is partially defective and spitting and sputtering also ordering reservoir just in case they may be some air trapped in it. Will return on aug 4th amPart # W11482383Part # W11482382; ordrng 1 W11482383 (Water valve) and 1 W11482382 (Reservoir)"

Found evaporator fan motor making loud noise. Thought it may be vibration but I pushed on evaporator cover and checked all cover mounting screws they were tight. At this time Im going to recommend replacing the evaporator fan motor. Part#W11661931; ordrng 1 W11661931 (Evap fan motor)

"Customer complaint having to run stuff on medium for hour and half. Unit is running and heating normally, customer has good air flow out of dryer vent as I went outside to feel it coming out wall cap,checked venting behind dryer nothing was bent crimped or damaged. The customer uses sensor dry all the time I advised customer i will replace faulty sensor. Will come back aug 3rd am; ordrng 2 WP3387223 (Sensor)s"

Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 WP8181694 VALVE

Found relay stuck open and not sending power to mag. Unit will need new control board. ; ordrng 1 W11552018 (Control)

Found unit has been dropped and damaged causing blower wheel to knock and grind during operation. Whole frame is bent and shifted. Unit will need to be fully rebuilt from cabinet. Customer does not wish to have repaired as unit is brand new. Customer will call distributor for replacement. Will call if repair needed.

Found icemaker in off position causing no ice condition. Turned ice maker on. Ran diagnostics and verified proper operation and fill. All functions check ok.

Found new compressor seized and blowing overload. Order and replace compressor. ; ordrng 1 W11580057 (Compressor)

"Cx complaint that the griddle is not working, LF burner is difficult to rotate and the unit is giving new error codes since the last visit. I inspected the unit to confirm the complaint. The LF valve axle is bent. The griddle was not connected back to its original state, I secured the wires and tested the griddle its good to go. The unit is flashing f2e1 and f3e0 was stored. I installed the ordered parts, the units control is good to go. The unit needs a new LF valve and temp sensors. Im ordering the parts for the return visit.While in the van after the call the cx came out and said the griddle sparked when they turned it on. I went in and confirmed that the element connectors came loose when I removed replaced the control and sparked on the frame. I secure the griddle element wires but no heat from the griddle. I checked incoming power to the griddle, 0 across the 2 wires and 119v from each to ground. The griddle switch needs to be replaced. The ohms of the griddle is 42.3 ohm, its good. Im ordering the switch to resolve the issue.; ordrng 1 WPW10371235 (Dual valve) and 2 WPW10131825 (Temp sensor)s and 1 WPW10116113 (Griddle switch)"

I installed th ordered parts and tested the unit for the cx. The unit is working as designed.

I installed the ordered part and tested the unit for the cx. The unit is working as designed. When I put the agitator back in place I noticed it has trouble sitting correctly with the new washplate. The washplate damage has caused splitting on the agitator. The agitator needs to be replaced as well to avoid a future callback. Im ordering the part to resolve the issue.; ordrng 1 W11614636 (Agitator)

"Cx complaint that the unit is making a rattling noise and there is no duct hose. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has good airflow. The rattling noise is from an object stuck in the drum seal. I removed the object and tested the unit for the cx. The unit is working as designed. The duct hose should have been installed at installation. I suggested for them to call RAC to request the duct hose for proper use."

Found unit not running and compressed was unplugged from harness. Also drain pan completely full. Found defrost circuit ok but compressor running even when control is off. Will need new control. Quoted $179.99 plus labor. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

"Found unit leaning heavy towards front. Unit need new tub supports, tub top and new belt. Customer chooses to replace unit.Paid $129 cash"

"Found unit leaking from the tub on the right side near the back. The tub appears to have been damaged upon delivery and is dented. This is at the seam on the bottom of the tub. Unit will need a new tub. ; rqstng P&A on 1 W11409866 (Tub, complete), ordrng 1 2timejob (Extra time)"

Found sensor at rear bulkhead broken off. Needs new. ; ordrng 1 W10853313 (Sensor)

"Customer says they can use powdered soap ok, but the liquid is running down side of machine, believes is leaking from dispenser. Spill looks to be coming from the container of soap above, not from the machine. Put some soap in dispenser and ran quick wash. Cleared out soap fine and no leaking. Dispenser is very stiff coming out and front keeps coming off. Ordering dispenser assembly.Office will contact customer when authorization is received and parts have arrived, to schedule return.; ordrng 1 W10575334 (Dispenser assy) and 1 WPW10446403 (Dispenser handle), dspstn on spec-tagged invntry: 1 WPW10435242 VALVE"

Replaced water inlet valve. Turned water back on and advanced icemaker to turn on valve. Icemaker filled fine and no leak found

Valve threads damaged on arrival. Worked supply on fully. Tested on normal cycle and No leaks found.; used 1 W11434044 (Valve) from stock

"Unit under 1yr wp warranty, took photo of receipt.F3e2 moisture sensor failure f2e1 stuck key or key held too long. Tested moisture sensor in diagnostics wet finger across sensor turns off drum light which indicates passing test. Checked outlet thermistor 7.6kohm which is correct for current temp. Neither j14-3 or 6 indicate continuity to ground. Per tech sheet, replace acu.; ordrng 1 W11525996 (Control) and 2 WP3387223 (Moisture sensor) and 1 WPW10298258 (Harness)"

Replaced drain pan.

"All functions test as working properly, fills,recirculates, agitates, drains and spins fine.Cs has been getting odor and some spotting on clothes. Made sure boot holes are clear and suggested leaving door open after use and running clean cycle with afresh a couple of times to clear internal build up."

Unit under 1 yr wp warranty per service bench. Broken lid strike. Replaced and started normal cycle fine.; used 1 W11457841 (STRIKE) from stock

Checked unit found gearcase making noise in spin inner basket not center could not get washplate off ordering gearcase basket and washplate ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11513244 (Basket inner)

7736955324 checked unit found ice maker getting voltage but no harvest also found left hand top cover is not staying place unless u put somthing on it ordering ice maker cust not replacing cover; ordrng 1 W10908391 (Ice maker)

Replaced control unit is now functioning comp started operating advised cust to let unit run for 24 hours before filling unit

"Tested and found that lid would lock but motor would only hum. Replaced capacitor, tested, operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (Capacitor) from stock"

"Arrived, unplugged microwave. Removed and replaced control board. Reassembled, tested, light and all other functions operating properly."

"Checked and found damper not closing properly and ice box fan noisy and running constantly. Ran diagnostics, temp in RC compartment at 38 but thermistor shows 52. Thermistor out of range. Requesting P&A for damper, control, fan motor and thermistor.; rqstng P&A on 1 WPW10127427 (Control) and 1 WPW10310240 (Control) and 1 WPW10162697 (Fan motor) and 1 12002355 (Thermistor)"

"Tested and Verified customer complaint.Found F7E5 shifter error. Checked shifter, connected correctly and arm is in clutch fork. Ordering shifter and clutch.; ordrng 1 W11212745 (Actuator) and 1 W10721967 (Clutch)"

"Removed and replaced the evaporator coil and related parts. Reassembled, charged with nitrogen, checked for leaks, none found. Let sit for 20 minutes under pressure, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct refrigerant charge of 47g. Tested, operating and cooling properly."

"Installed new basket and gearcase. Upgraded actuator. Ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 W10913953 (ACTUATOR) from stock"

Fresh food section not cooling. Found damper opening and closing and even frost pattern on evap. Evap fan not running but getting power needs new motor. ; ordrng 1 W11578030 (Evap fan)

"Retuned to install parts ordered by previous tech. Installed control, board, filter board and thermostat. Verified proper operation by water test after install."

"Inspected and found drive motor pulley and belt broken, will submit estimate and call.; rqstng P&A on 1 W11283592 (Drive motor) and 1 WPW10006384 (Drive belt)"

"Customer complained unit wont power on. Upon arrival found model and serial not showing up in entitlements. Quoted trip fee. Inspected unit and found control board not coming on, no light on control needs control. customer didnt want to fix unit at this time. Thought it was under 10 year warranty. Quoted 512.52 saved quote informed customer quote good for 30days. Collected trip fee. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

Found ice bucket and icemaker froze up ice was nothing but a big ball could not find any leaks from the flapper door gaskets or seals. I called tech-support and we went through some diagnostics and found that the icemaker fan was not running during normal cycles put it into force mode and the fan run at normal speed I was advised by tech-support to replace the control board. Spoke with Randy per (Jeff) there will be no charge for parts or labor on this call back. We will have to call customer when part comes inSR# 7736953969 (Liam); ordrng 1 w11533213 (Control board)

Installed new door

"Inspected and found freezer door wire harness broken, and not sending voltage to ice maker. Quoted and they will call."

"Checked over machine and advised customer on cleaning unit with afresh and vinegar this will make a big difference advised to leave door and dispenser open wile not in use to dry unit out, checked all other operations and unit is working to specs"

Check unit as per customer clothes coming out wet not the case its the rugs. Check unit in diagnostic no fault code. Customer washing rugs that the machine unable to spin out. Check unit working to specs SR# 773695136

"Only getting 54v to wash motor unable to check voltage at the control while connector is connected to the control. Unable to check voltage with connector connected to the motor no place to to your meter leads, Sr# 7736956324. Please order parts tentative P/A; ordrng 1 W10888591 (Wash motor) and 1 W10906422 (Control electric)"

Installed new tub due to a bent and damaged tub. Checked operation all okay.

"Found unit has a frozen drain and needs a new evaporator cover and drain kit. Quoted for parts and labor. Will return to install parts asap. ; ordrng 1 DA97-08433C (Cover, evaporator), used 1 DA82-01415A (DRAIN KIT) from stock"

"Wrong gear case need to return WHEN taken out of machine gear case whistling in spin cycle unit not level ; ordrng 1 W11449840 (Gear case), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11130362 SUSPENSION"

Customer complaint is that ice maker and lights are not working. Replaced freezer LED per service pointer but lights remain out. Ordered module for FF section. Ice maker has E5 error code. Thermistor failure. Ordered ice maker. Will contact customer to schedule return visit. ; ordrng 1 W11658802 (Ice Maker) and 1 W11205082 (module)

The belt fell off pulley and rubbed into pulley went over overloading started cycle

Complaint that the unit is not cycling through properly. Found broken drain pump and wires. Will order harness wire and pump for a return visit.; ordrng 1 W11643701 (Lower Harness Wire) and 1 W11399437 (Pump)

Complaint that the freezer wasnt closing properly. Greased up the sliders and found bad gaskets in the fresh food section. Will order parts for a return visit. ; ordrng 2 W10830055 (Gasket Fresh Food Side)s

Replaced part and unit running normal. Ran a quick cycle and tested normal.

"Customer will reschedule says I was running late and I should not come to his home, parts was returned overnight from my bin.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

Complaint that the unit is making loud noises while tumbling. Found bad rollers. Replaced parts and unit running normal. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Replaced part and unit running normal. Did diagnostic cycle and unit running normal. Dispenser holding in the cabinet well.

"Ran dryer and unit is making rattling noises and shaking when tumbling, removed drum and found blower wheel blocked with lint making wheel out of balance and to make noise, removed and cycled lint replaced rollers and idler lubed all parts ran a cycle and unit is now operating properly. Checked venting and found vent crushed causing poor air flow and lint to build up, fixed vent and unit is now blowing air as designed ; used 1 4392067 (DRYER REPAIR KIT) from stock"

"Tested unit and found washer would start to bang and go off balance when getting to the rinse and spin cycle, checked drum and found tub leaning way back causing it to pull clothes back and start banging and going out of balance. Leveled unit and tub found unit had been hitting the ground also fix so tub can float ran a cycle with clothes and unit is now spinning and operating to factory specs"

Installed new control and console. Tested and verified proper operation. Unit is no powering on and operating properly. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11135391 CONSOLE

Returned to install parts ordered installed control and lid lock. Installed parts and reassembled unit. Ran unit in service mode and all functions working properly. Verified proper operation.

Customer complaint is that dishwasher is not washing. Ran automatic test cycle and found wash motor is receiving voltage but diverter is just clicking. Dishwasher needs wash motor. Customer decide later if he will repair.

Customer complaint is that oven has error code F1e7 membrane disconnected. Inspected and found most buttons are stuck and control not responding. Control panel is NLA.

Customer complaint is that clean button only flashes. Dishwasher was no working. Found over suds condition in dishwasher. Found water in drip pan. Cleared and ran dishwasher. Advised customer to allow dishwasher to complete cycle.

"Complaint that the unit would shut down and would start up all on its own. Ran diagnostics and error code of D8 D7 control board and sensor. Will order parts for a return visit. Verified wiring from the wall and all looks normal, no broken ac cord or wires. Will order parts for a return visit. ; ordrng 1 W11666427 (Control Board Assembly) and 1 W11438736 (Sensor)"

Found lid strike broken. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

Customers complaint is dryer over heating and shrinking cloths. Found dryer converted to propane. Called tech support and they recommend lowering the incoming gas pressure was given this reference number7736959263

Dryer making loud noise. Found wheels rubbed flat on one side. Needs repair kit. ; ordrng 1 Desamkit

Installed new icemaker. Cycled power for a couple mins. Please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER

Installed HMI and control. Tested washer on Quick Wash Cycle. Washer is working properly. Showed customer it works.

Capacitor leaking grease. Replaced capacitor and actuator. Ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL

"Removed old compressor and brazen in new replaced filter dryer and coupling filled unit with 4.5 oz 134a and checked cooling, evap now frosting fully and all operations working to factory specs. Advised unit will need 24hrs so temps can regulate"

"Installed new man in control and new touch pad checked cooling and evap in fridge frosting up and cooling properly, checked for warm air getting into unit and all doors are sealing as designed. Advised customer to give unit 24hrs so temps can regulate if any issue plz call back she may need a second opinion"

"Tested ice maker due to not making any ice and found unit just cycling over and over never filling with water, jumped out ice maker water valve and found unit filling with water when supplying power but not on its own ice maker faulty. Replaced ice maker and ran unit threw a cycle ice maker is now filling and operating to specs ; used 1 W10882923 (ICE MAKER) from stock"

"Replaced all parts and unit working normal. Found bad screw for the door and will need to order for another return trip. Was able to remove screw but cannot reuse it to setback on the door.; ordrng 1 WPW10348409 (Screw) and 1 WP8281217 (Screw), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER and 2 WPW10546503 ADJUSTER"

Replaced valve and Mai motor sump assy tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR and 1 W11434044 VALVE-INLT

"Unit has been intermittently turning itself off and have to either unplug/plug in or cycle at breaker, unit then comes back on like normal. Has happened 4x in last week. Measured around 5 in freezer and compressor /fans running, 40 in rf , set for 38 and -4, did reset to 0. Temps within range especially if recently did a defrost. All thermistors pass in diagnostics its. Intermittent power issues, I am ordering control boards. Office to contact when authorization received and parts come in , to schedule return visit; ordrng 1 W10830278 (Power board) and 1 W10843055 (Main control board) and 1 W11387386 (User Interfce board)"

"Found unit has a broken right hand refrigerator door. It is broken at the bottom. Will need new door and lower hinge. Special Project S253AD. Will order and return asap. ; ordrng 1 LW10721540 (Door, right) and 1 WPW10397055 (Bracket, hinge)"

Checked unit did not hear any grinding noise but found touch panel not responding on all buttons ordering touch panel; rqstng P&A on 1 W10858298 (Console)

Replaced control and latch tested operation normal locked and unlocked normally